Midsize/Large Ambulatory EMR 2022
05 July 22
| Aaron Gleave and Alex McIntosh
Technology needs are constantly evolving in healthcare, yet vendor development efforts may not always align with provider organizations’ top priorities. To better understand what these priorities are in midsize and large ambulatory practices (11+ physicians), KLAS interviewed over 500 respondents from such organizations regarding the areas most in need of improvement from their EMR vendor.
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Analyst/Coordinator
Product
We are able to build entire systems inside NextGen Enterprise EHR. We...
Analyst/Coordinator
Relationship
We have had executive involvement from NextGen Healthcare for some...
Analyst/Coordinator
Product
Our doctors all get around in NextGen Enterprise EHR. They have...
Analyst/Coordinator
Product
Some of NextGen Healthcare’s stuff just does not work as advertised....
Analyst/Coordinator
Operations, Value
NextGen Healthcare’s training needs help. NextGen Enterprise EHR is a...
Analyst/Coordinator
Product
Almost everything works in NextGen Enterprise EHR. There are just a...
Analyst/Coordinator
Relationship
NextGen Healthcare is proactive, but they are totally overwhelming. We...
Analyst/Coordinator
Relationship
NextGen Healthcare’s support has definitely gone downhill in the last...
Analyst/Coordinator
Loyalty, Operations, Product
A lot of the upgrades are done by me, so I coordinate with an on-call...
Analyst/Coordinator
Value
NextGen Healthcare will kick us when we are down. Every little piece...