NextGen Enterprise EHR Commentary

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NextGen Healthcare does not improve the solution's functionality on a regular basis. The support...

There are just so many clicks in NextGen Enterprise EHR. My staff members have to click 42 different...

NextGen Enterprise EHR doesn't cross-reference the information from all the appropriate places and...

Personally, if I were buying a new EHR, I don't think I would choose NextGen Enterprise EHR again. I...

We're getting more support from NextGen Healthcare now that we've gone to the cloud. If that...

I have no idea what we're paying for the NextGen EHR, but we're either not paying enough or paying...

Overall, certain products just don't work for NextGen Healthcare, like the patient portal. The...

When we implemented the EHR years ago, it was great, but that was a different time. We don’t get the...

NextGen Healthcare does some great little things that are very minor to them, like alerts, but on...

With NextGen Healthcare's support, it can be a challenge to get good answers in a timely manner. A...

I would buy NextGen Enterprise EHR again because NextGen Healthcare has been good to us. But...

NextGen Healthcare’s training program used to be more open and free, so I could have any of my team...

The way NextGen Healthcare is exploiting its API partnerships is shameful. It violates the Cures...

The problem with NextGen Healthcare is that APIs already exist, and organizations should be able to...

NextGen Healthcare does not have a training program. We are the training program, and my staff has...

The effort from some people employed by NextGen Healthcare is so great that they are beating their...

With NextGen Healthcare, when things come up, I typically work with salespeople who are focused on...

NextGen Enterprise EHR was built for federally qualified health centers. The vendor made it cheaper...

With NextGen Enterprise EHR, if we are approaching it as a new EHR, it has a good chance. But with...

NextGen Healthcare seems very siloed in their efforts. We submit a ticket through a larger portal,...

NextGen Healthcare does not support customizations, but we can pay to have customizations done. If...

When we are doing version upgrades with NextGen Healthcare, we get a named resource. That helps...

NextGen Healthcare’s virtual visits are an issue because they are forcing everyone to be hosted in...

There is not a lot of support in training with NextGen Enterprise EHR, from an analyst standpoint or...

We are going through a merger. We have adopted NextGen Enterprise EHR, and we only use it for...

NextGen Healthcare can stop nickel-and-diming everybody. That's what they're good at doing. We had...

NextGen Healthcare is considerably less than Epic. But dollar to dollar, if I were to compare, I...

NextGen Healthcare could improve things if they could have more onshore support rather than offshore...

NextGen Enterprise EHR might be part of our long-term plans. We might consider other products. The...

The ability we have to customize the solution is definitely NextGen Enterprise EHR's biggest...

NextGen Enterprise EHR looks like it's been stuck in the 1980s, and it's cumbersome to access when...

We have really good account managers with NextGen Healthcare, and we do have pretty good...

NextGen Enterprise EHR works so well for some organizations, but I think we’re just too big for it.

With NextGen Enterprise EHR, we like the ease of documentation for office visits. The tasking is...

I'd like easier customization with NextGen Enterprise EHR. We can do a lot with the solution, but it...

I would like NextGen Healthcare to develop an enterprise agreement that gives me access to every...

NextGen Enterprise EHR’s biggest strength is that it has a mix of the specialties and practices that...

NextGen Healthcare is going through an extensive change in architecture. As an application, the EHR...

We would like NextGen Healthcare to focus on the reliability of upgrades and on their willingness to...

There is essentially a requirement goal with NextGen Enterprise EHR that by 2028, 100% of the...

We go into NextGen Healthcare's Success Community to help us with training. Success Community is the...

NextGen Healthcare has NextGen Office, which is strictly web based, but the current version that...

I think NextGen Healthcare is really good for organizations like us because some people have...

We have had very clear partnerships in terms of what our needs are. NextGen Healthcare is willing to...

NextGen Healthcare is a little behind in innovation for NextGen Enterprise EHR. Unfortunately, they...

NextGen Enterprise EHR is highly customized to meet our needs, and it is pretty straightforward. It...

I don't know whether functionality is really the biggest issue with the EHR. The issue is just...

The training videos are very hard to watch. They seem a little outdated. They are hard to follow....

NextGen Healthcare’s support is pretty good. There is just a lag time on tickets, and if we want to...

Interoperability is probably the largest and most pressing issue that we have with NextGen...

NextGen Healthcare's support tickets go through our internal IT team, but our people have been...

NextGen Healthcare's system isn't connected to a population database the way other systems are, so a...

NextGen Healthcare moved some things around in the version of the system we are on, but this...

NextGen Healthcare tends to nickel-and-dime us. They seem to look for opportunities to charge us...

The interconnectivity with other EHRs for independent physicians was touted very highly, but that...

The support of the product is an issue. The product is very customizable. The product works as a...

NextGen Healthcare forgets that they are a healthcare organization. They have a great vision but...

Our organization is happy with NextGen Enterprise EHR. The product works for us, and we like the...

I have been very disappointed with NextGen Healthcare’s approach to upgrades. They are proposing to...

There are many complaints about the patient portal in NextGen Enterprise EHR. It is not agile,...

NextGen Enterprise EHR doesn’t make sense in our current environment because we want a single EHR...

The biggest strength of NextGen Enterprise EHR is its customizability. The ability to report on and...

NextGen Healthcare’s customer support needs improvement and remains far from good. Response times...

All EHRs are bad in one way or another. NextGen Enterprise EHR's intuitiveness leaves a lot to be...

NextGen Healthcare puts out major upgrades once or twice a year, and since NextGen Enterprise EHR is...

As long as an organization has someone on staff who can learn how to customize things, the...

Prior authorization is a big thing right now, especially for some of the medications that we are...

NextGen Healthcare’s support team has improved recently. It was terrible for several years, but it...

NextGen Enterprise EHR is highly customizable, and that is helpful for our setting. Our providers...

It seems that each time NextGen Healthcare changes ownership, their support model is reworked. When...

With our most recent upgrade to NextGen Enterprise EHR, we were charged for items that had...

NextGen Healthcare's training follows the same routine each time, walking through each module and...

We recently completed a major upgrade to NextGen Enterprise EHR that included several cosmetic...

NextGen Enterprise EHR is a legacy system, and many of our users are entrenched in workflows that...

The EHR space is lacking in options. Most organizations cannot afford to stay on NextGen Enterprise...

We tried to use three of NextGen Healthcare's patient portal solutions, and each time, the...

Using various tools from NextGen Healthcare helps in some areas and some departments. However,...

Sometimes, NextGen Healthcare has a bit of a difficult time with promises. Recently, we purchased an...

We are switching away from NextGen Healthcare's system soon. That was not a decision that we made....

NextGen Healthcare doesn't consolidate documents, so if a patient requests their chart, we can't...

NextGen Healthcare charges us a lot, and I think that is a lot of the reason why we don't have all...

A couple of years ago, NextGen Healthcare's upgrades were really bad. They know that because they...

From the doctors' perspective, it is relatively easy to see a patient and then schedule them. It is...

Every time NextGen Enterprise EHR gets an upgrade, it looks the same to me. There is not too much of...

I have never been on anything but NextGen Enterprise EHR, but other people have said that...

Right now, I would say yes to buying NextGen Enterprise EHR again, purely because of NextGen...

The NextGen Healthcare offerings are either too expensive or missing features provided by other vendors....

The EHR functions, but it is getting old, and our providers are expecting more and getting nothing...

The system does not work as promoted. It should, but it does not. There could be various reasons for...

I have been in the medical field for a long time, and NextGen Enterprise EHR is probably one of my...

NextGen Healthcare does a good dog-and-pony show for everything. If the system worked the way they...

The vendor is not proactive except in one area. They always give us reminders when they have ICD-10s...

In the vendor's portal, I can never find what I am looking for. I go into the knowledge base to find...

We definitely have to work our way up the food chain when we report an issue to the vendor. If we...

The world is totally different today than it was when we bought NextGen Healthcare’s solution. The...

NextGen Healthcare could have better information on upgrades and could actually make sure things...

The system is so clicky and nonlinear, but at least it exists. The vendor has been very slow with...

I haven’t seen what NextGen Healthcare’s most recent upgrade looks like, but our support people have...

We can get our work done with NextGen Enterprise EHR, so in that sense, it is kind of meeting our needs....

We have experienced significant bugs within NextGen Enterprise EHR. Every time, the vendor would...

NextGen Healthcare provided on-site training during the initial implementation, but all subsequent...

We use several third-party solutions. While NextGen Healthcare offers most of those capabilities,...

NextGen Healthcare charges for everything. In terms of opportunities for improvement, part of the...

For our last upgrade, NextGen Healthcare hosted it and helped with the process. However, during the...

We are currently testing NextGen Office Ambient Assist with some of our providers and have run into...

The support for NextGen Enterprise EHR is really difficult. Response times are slow, and there is...

When we first bought NextGen Enterprise EHR, it was one of the top systems in the nation. Now it has...

Some of NextGen Healthcare’s support staff members and project managers are simply overloaded. A...

Our last upgrade was a difficult process. NextGen Healthcare didn’t take the time to really teach us...

There is a charge for every add-on, and that creates additional challenges for us because of our...

Since I have been managing and maintaining the system, NextGen Healthcare has been bought out three...

NextGen Healthcare charges us for every little thing. Some of the modules that NextGen Healthcare...

When NextGen Healthcare has user group meetings, they have courses with people who show us best...

We now have a NextGen Healthcare product that does not have valid or valuable support. NextGen...

Over the last several years, we have seen more things offered from NextGen Healthcare, like patient...

NextGen Healthcare's patient portal is extremely broken. We decided to look for another solution...

During one of the upgrades, NextGen Enterprise EHR broke all of our insurance assignments. It made...

NextGen Healthcare's upgrades keep breaking NextGen Enterprise EHR, and that is creating a ton of...

I find the upgrades frustrating, but I understand that change is necessary to move forward. Right...

In the past, NextGen Healthcare didn't nickel-and-dime us, but now it feels like they charge for...

The user interface is something that NextGen Healthcare could work on. They should be able to...

NextGen Healthcare needs to allow their training to be more self-paced. Right now, they make us go...

The ability to configure things in this solution without having to use the vendor has been a benefit....

NextGen Enterprise EHR meets regulatory requirements, but it also causes issues. It glitches for the...

I’m hopeful about NextGen Healthcare's next upgrade since there is ambient listening and a mobile...

NextGen Enterprise EHR works really well for users who are interested in using NextGen Healthcare's...

NextGen Healthcare’s support is not good. They tell us they are down when we already know that, so...

Historically, NextGen Enterprise EHR’s integration was really good, but that was because we had...

NextGen Enterprise EHR is the best bang for the buck from my perspective, but I'm not a user. For...

NextGen Healthcare is always shooting themself in the foot. The portal is the most painful thing. I...

Some of NextGen Healthcare’s training is very outdated. We have had to go through a lot of training,...

Because NextGen Enterprise EHR is a hosted application, we sometimes have issues with users getting...

People get by pretty well with using NextGen Enterprise EHR. I don't have anybody who doesn't...

When it comes to unkept promises that the vendor has made, there are some issues we have with...

NextGen Healthcare has been pretty good about working with other products. We are going to...

I don't know how much we pay for NextGen Enterprise EHR, but our accounting team hasn't complained...

The benefit of using multiple solutions from NextGen Healthcare is the ease of integration and how...

In NextGen Enterprise EHR, we have to go into different sections to find the information we want....

The product quality of NextGen Enterprise EHR has improved somewhat. There are some good aspects...

NextGen Healthcare’s support is a ticket system, and it is a long process. However, NextGen...

NextGen Healthcare’s training was poor. It didn't seem that it met the needs of our providers in...

NextGen Enterprise EHR has been difficult to integrate with third-party applications, APIs, and so...

The providers always complain about the time spent and the number of clicks to complete tasks in...

I would not buy NextGen Enterprise EHR again just because there are better solutions that would...

NextGen Healthcare charges for everything. Every add-on or improvement requires a charge. Things...

Specific tangible benefits our organization has seen by using multiple offerings from the same EHR...

We have a ton of subspecialties at our organization, so there isn't really any out-of-the-box...

When NextGen Healthcare was bought out by a private equity firm, they got rid of the people who...

We do have very good executive involvement from NextGen Healthcare. Whether they are able to solve...

NextGen Healthcare is making changes in how they are supporting clients, and they are forcing...

We would like to see fewer clicks in NextGen Enterprise EHR. That is the number-one request from our...

It is wonderful to have all of these functions with NextGen Healthcare under one umbrella. It is...

With NextGen Healthcare, I have a great relationship with our account executive and account service...

NextGen Healthcare is super focused on the ambulatory space. If someone is at a small practice with...

It seems like the initial training was pretty robust.

We are hosted by NextGen Healthcare, and if we have a lot of problems, sometimes there are...

NextGen Healthcare is really good about sending emails about known issues.

When we file a ticket with the NextGen Healthcare analysts, we have categories that we pick for our...

If it were up to me, I would not go with NextGen Healthcare. I would point out to others that...

NextGen Healthcare's biggest need for improvement is in project management. During our last upgrade,...

NextGen Healthcare listens when it comes to product feedback, but they need to revisit features they...

I have shared things through the Voice of the Client program and have a strong relationship with our...

NextGen Healthcare needs to make the customer more aware of the training videos that they have and...

NextGen Healthcare charges separately for each component upgrade as well as project management...

We appreciate the benefit of using multiple solutions from NextGen Healthcare. It is all one system,...

The pandemic accelerated everything, and at that time, NextGen Enterprise EHR wasn’t prepared for...

NextGen Enterprise EHR is starting to meet most of our needs that we didn't know we had. There are...

We pay separately for every piece of functionality that we get from NextGen Healthcare. There are a...

Using NextGen Healthcare's system, we have been able to move many programs from paper-based manual...

There is too much variation in all of the different data fields in the system, and we don't have the...

Part of the reason we had to go to a third-party vendor to be an intermediary and to advocate for us...

Ultimately, one of my goals with any patient education tool is for Ambient Assist to not only help...

NextGen Enterprise EHR is not intuitive at all. I can get certain stuff from NextGen Enterprise EHR,...

NextGen Enterprise EHR lags behind. One of the things about NextGen Healthcare is that to get the...

NextGen Healthcare's upgrades have been pretty good. The system is fairly simple and easy for a new...

Our account manager from NextGen Healthcare has been eager to help us with problems and proactively...

NextGen Healthcare has had some challenges with their support. In the past, they would always allow...

I don't always have to like NextGen Healthcare's road map, but NextGen Healthcare will communicate...

NextGen Enterprise EHR is meeting our needs. I feel like NextGen Healthcare is doing a good job of...

At some point in the last two years, NextGen Healthcare moved a lot of their tech support offshore....

There is no perfect system. NextGen Enterprise EHR gets into trouble because there are multiple ways...

Using NextGen Enterprise EHR is like working in a DOS programming system. The system isn't...

NextGen Healthcare is not innovative. I think they are lagging behind. That is why they are more on...

NextGen Healthcare is not part of our long-term plans. I think the main reason is that they were...

I like the ability to customize in NextGen Enterprise EHR. We have been on it for a long time, and...

NextGen Healthcare tends to overpromote. They tell us that the next version will do 10 things, then...

NextGen Enterprise EHR has always been slow. We have always had performance issues. Our database was...

We have trouble every time we go through an upgrade for NextGen Enterprise EHR. It does have its own...

NextGen Healthcare was sold to a capital group. Most of the support from NextGen Healthcare was...

The biggest thing that the providers would like to see improved in NextGen Enterprise EHR is the...