NextGen Enterprise EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Analyst/Coordinator

Product, Value

I would absolutely buy the product again. Our staff loves NextGen Enterprise EHR, so that is...

Apr 2024
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Analyst/Coordinator

Relationship, Operations

Our most recent upgrade was very smooth, so that plays a big factor in my score. NextGen Healthcare...

Apr 2024
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Analyst/Coordinator

Value

I would say the vendor does not avoid charging for every little thing. That is not to their...

Apr 2024
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VP/Other Executive

Loyalty, Product

We extensively customized NextGen Enterprise EHR because of our business model. It is very unique,...

Apr 2024
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VP/Other Executive

Relationship, Product

NextGen Healthcare seems to come out with regular enhancements that make sense. We have a lab system...

Apr 2024
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VP/Other Executive

Product

The major issue with NextGen Healthcare is the support. With the patient portal, everybody is trying...

Apr 2024
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CIO

Relationship, Value

NextGen Healthcare partners well with us. We have limited annual revenue, and our budget prevents us...

Apr 2024
||
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CIO

Value

NextGen Healthcare is introducing several new features, including AI-assisted ambient listening, to...

Apr 2024
||
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CIO

Product

The most recent upgrade of NextGen Enterprise EHR introduced a technology that caused a lot of...

Apr 2024
||
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CIO

Relationship

NextGen Healthcare has done a very good job regarding executive involvement. After an issue, we had...

Apr 2024
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Director

Product, Value

With NextGen Enterprise EHR, it takes a lot to interface or integrate things with external software,...

Mar 2024
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Director

Product

From an EHR perspective, when templating in our environment, a doctor will regularly need an x-ray...

Mar 2024
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Director

Culture, Value

NextGen Healthcare absolutely charges me for every little thing down to a statement cost for every...

Mar 2024
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Director

Culture, Relationship

New technology is not a strong point for NextGen Healthcare. They have a lot of technology that they...

Mar 2024
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Director

Relationship

We have a very close relationship with NextGen Healthcare. We truly have access to one of the...

Mar 2024
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Director

Product

One constraint with NextGen Enterprise EHR is that the move to physician talk-to-text stuff is...

Mar 2024
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Director

Operations

NextGen Healthcare’s training leaves a lot to be desired. Everything is specific to what they...

Mar 2024
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Director

Product

With NextGen Healthcare, anything that we want customized is an ask. They don't have a lot of canned...

Mar 2024
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Director

Product

NextGen Healthcare handles the outpatient ambulatory setting exceptionally well. There are other...

Mar 2024
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Manager

Product

We have had a lot of problems in NextGen Enterprise EHR with templates. The UDS tool in NextGen...

Feb 2024
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Manager

Relationship, Product

Regarding any problems we have in NextGen Enterprise EHR, there are a few still, but there are not...

Feb 2024
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Manager

Value

NextGen Healthcare used to be better at not charging for everything. But now it seems like they are...

Feb 2024
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Manager

Relationship

NextGen Healthcare’s support is bad. It has really gone downhill. They used to have a number of...

Feb 2024
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Manager

Relationship

We have an account manager at NextGen Healthcare, and we normally go through that individual. We...

Feb 2024
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VP/Other Executive

Operations

NextGen Healthcare sells things and says those things are going to work, and then the things don't...

Feb 2024
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VP/Other Executive

Culture, Value

NextGen Enterprise EHR is very pricey. It is a decent product, but we feel like we get...

Feb 2024
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VP/Other Executive

Operations, Product

The EHR is straightforward for documentation. There are pretty clear workflows. Our providers...

Feb 2024
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VP/Other Executive

Relationship

NextGen Healthcare serves both large and small practices. As a smaller practice, we sometimes get...

Feb 2024
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VP/Other Executive

Operations, Product

With the overall design, there are still challenges even with upgrades. We went through major...

Feb 2024
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VP/Other Executive

Culture, Product

NextGen Enterprise EHR does what it needs to do, but it could be much improved. When NextGen...

Feb 2024
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Manager

Product, Value

NextGen Enterprise EHR has enabled us to meet regulatory requirements and things like that, and we...

Feb 2024
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Manager

Loyalty, Product

I would like to see customizations be more available in the system. That is a direction that NextGen...

Feb 2024
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Manager

Operations, Value

To get NextGen Healthcare's training, customers have to have more than just a few licenses. The...

Feb 2024
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Analyst/Coordinator

Loyalty

NextGen Enterprise EHR is not part of our long-term plans because of the cost and because it doesn't...

Feb 2024
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Analyst/Coordinator

Relationship

NextGen Healthcare’s support quality has gone down. It used to be better. I'm hoping that we will...

Feb 2024
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Analyst/Coordinator

Relationship, Product

We have been having an issue with some fields disappearing from some charts, and we are trying to...

Feb 2024
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Analyst/Coordinator

Culture, Loyalty, Relationship, Value

We have been trying to integrate some other departments into NextGen Enterprise EHR, and we had to...

Feb 2024
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Analyst/Coordinator

Relationship

There are people at NextGen Healthcare who are trying to improve the products, so that is...

Feb 2024
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VP/Other Executive

Relationship, Operations

I think that NextGen Healthcare has gotten better. They have improved in their rollout of new...

Feb 2024
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VP/Other Executive

Product

NextGen Enterprise EHR has a significant amount of functionality. It is just built on an ancient...

Feb 2024
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VP/Other Executive

Product

I have looked at a lot of EHRs over the years. The one thing that NextGen Enterprise EHR does that...

Feb 2024
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VP/Other Executive

Culture

The vendor doesn't release things when they say they will, and when the releases happen, they don't...

Jan 2024
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VP/Other Executive

Product

The only thing our clinicians are satisfied with right now is all the new mobile features. NextGen...

Jan 2024
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VP/Other Executive

Product

The vendor could improve by incorporating more user feedback instead of always working on regulatory...

Jan 2024
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VP/Other Executive

Relationship, Product

The product's external integration is one of the great things about it. We have significantly...

Jan 2024
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VP/Other Executive

Relationship, Value

One of our pet peeves about NextGen Healthcare is that they nickel-and-dime us to death. We have...

Jan 2024
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Analyst/Coordinator

Relationship, Product

NextGen Healthcare has been dropping the ball on new functionality. They overpromise and...

Jan 2024
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Analyst/Coordinator

Product

I like that we can customize things in NextGen Enterprise EHR. We can make template modifications...

Jan 2024
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Analyst/Coordinator

Operations

I really appreciate that NextGen Healthcare has started doing upgrades with the project management...

Jan 2024
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Analyst/Coordinator

Relationship

Our last several account managers from NextGen Healthcare have not done a very good job of getting...

Jan 2024
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CMIO

Product

NextGen Enterprise EHR has been good for us. It is easy to use, and it provides us with access to...

Jan 2024
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CMIO

Product, Value

NextGen Enterprise EHR allows me to put in a little electronic table to record all of the parameters...

Jan 2024
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CMIO

Product

I would like the vendor to change the system's search function. When we go to schedule an operation,...

Jan 2024
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VP/Other Executive

Relationship

I like our account representative, but I am not enamored with NextGen Healthcare. They need to...

Jan 2024
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VP/Other Executive

Operations, Value

NextGen Healthcare doesn’t provide training without charging us an arm and a leg, and the training...

Jan 2024
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VP/Other Executive

Culture, Product, Value

NextGen Healthcare has a business model in which they sell a shell and expect end users to fill that...

Jan 2024
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Analyst/Coordinator

Culture

When NextGen Healthcare shows us a specific product, the product doesn't do exactly what they have...

Jan 2024
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Analyst/Coordinator

Operations

There was a lack of documentation and a lack of training and support when we went live with NextGen...

Jan 2024
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Analyst/Coordinator

Relationship

NextGen Healthcare’s support times are pretty slow. A lot of times when we put in a ticket, the...

Jan 2024
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CMO

Product

NextGen Healthcare’s ability to do things in primary care has declined. There are a lot of clicks....

Jan 2024
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Director

Relationship, Product

During the COVID-19 pandemic, everyone lost some of their technical expertise. Before the pandemic,...

Jan 2024
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CMO

Value

NextGen Healthcare charges for every little thing. They have introduced a new AI-type product we can...

Jan 2024
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CMO

Loyalty

Our satisfaction will not improve with NextGen Healthcare unless they make some major changes so...

Jan 2024
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CMO

Product

There is no easy way to do Medicare annual wellness visits and transition care management visits in...

Jan 2024
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Physician

Product

NextGen Enterprise EHR is mature. The product at least has a comment box where we can type in what...

Jan 2024
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Physician

Loyalty, Product

There are things in NextGen Enterprise EHR that we have complained about bitterly for years, and...

Jan 2024
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Physician

Operations

Communication was not optimal in our most recent upgrade for NextGen Enterprise EHR. Also, we have...

Jan 2024
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Physician

Product

Nothing is easy with NextGen Enterprise EHR, and it doesn’t reduce obvious pain points. The system...

Jan 2024
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Physician

Relationship

When NextGen Enterprise EHR goes down, our team gets some decent help in bringing it back up.

Jan 2024
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Physician

Relationship

NextGen Healthcare sends out emails about critical news flashes for things that don't work. But that...

Jan 2024
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Director

Loyalty

Patient portals are critical and a normal piece of an EHR, and the patient portal for NextGen...

Jan 2024
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(0)
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Director

Relationship

NextGen Healthcare had a lot of staff turnover during COVID-19, and we feel like a lot of the people...

Jan 2024
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Director

Relationship, Product

NextGen Healthcare’s choice of upgrade requirements recently has been complex. At the same time,...

Jan 2024
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Director

Product, Value

NextGen Healthcare is doing great things with their mobile app. If it weren't for that, I would have...

Jan 2024
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(0)
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Director

Loyalty, Product

There are so many elements to a complex system like an EHR. Things like technical skills and support...

Jan 2024
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(0)
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VP/Other Executive

Product

Some of the features are so poorly executed that we don't use them. NextGen Enterprise EHR is not an...

Jan 2024
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VP/Other Executive

Relationship

NextGen Healthcare's service is generally pretty decent. They are easy to get in touch with. They do...

Jan 2024
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VP/Other Executive

Operations, Value

It costs money, but NextGen Healthcare does have trainers who can basically shadow our providers...

Jan 2024
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VP/Other Executive

Loyalty, Product

We struggle to exchange data with external hospitals and referral centers, and that is adversely...

Jan 2024
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VP/Other Executive

Loyalty, Product

We did an upgrade, and everyone was cautiously optimistic that the upgrade was going to improve some...

Jan 2024
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Manager

Loyalty, Product

NextGen Enterprise EHR is a solid product. It meets our needs because we can customize it for...

Dec 2023
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Manager

Operations

The upgrades and training for NextGen Enterprise EHR could be better. For example, some of the...

Dec 2023
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Manager

Operations

If people have the time and wherewithal, instead of buying training, they can delve into the product...

Dec 2023
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Manager

Product

NextGen Healthcare's user interface is not modern; it is crowded and cramped. It is also built on a...

Dec 2023
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Manager

Relationship

I meet regularly with my representatives from NextGen Healthcare, and I feel like I have a place I...

Dec 2023
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CIO

Relationship

NextGen Healthcare’s support is starting to be challenging again. The vendor has gone through cycles...

Dec 2023
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CIO

Loyalty, Relationship

NextGen Healthcare needs to change their culture. The challenge that they have is with high...

Dec 2023
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CIO

Relationship

I have been working with NextGen Healthcare for so long, and I have developed a lot of...

Dec 2023
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CIO

Loyalty, Relationship

It is going to be interesting to see whether NextGen Healthcare can keep their promises because all...

Dec 2023
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CIO

Product

One of the strengths of the EHR is the ability that clients possess to customize the templates. I'm...

Dec 2023
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CIO

Product

There is some streamlining that can be done for certain one-directional workflows within the EHR. An...

Dec 2023
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Manager

Loyalty, Operations, Product

I have worked with many different EHRs and have helped implement those. NextGen Enterprise EHR tends...

Dec 2023
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Manager

Product

The product used to be a lot better when we first started. It has changed probably within the last...

Dec 2023
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Manager

Relationship

When we open a ticket, we may not hear back from the vendor for two or three days depending on how...

Dec 2023
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Manager

Loyalty, Product, Value

The vendor should be more advanced in their technology and have an all-in-one system. We had to...

Dec 2023
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Manager

Operations

Our implementation wasn't the best, and it could have been. But when we went live with the system,...

Dec 2023
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Manager

Product

Our guiding star is our specialty, and it is hard to find EHRs that have a lot of templates and...

Dec 2023
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Director

Product

The system's reporting abilities aren't as strong as the reporting abilities of the vendor's other...

Dec 2023
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(0)
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Director

Product

The system can be a little cumbersome because there are many different ways to do the same thing in...

Dec 2023
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(0)
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Director

Product

The system's strength is probably found in its interfaces. Its templates and document processes...

Dec 2023
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(0)
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Director

Operations, Product

NextGen Healthcare's rollout of their patient portal was very poor, and that affected their EHR. The...

Dec 2023
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(0)
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Director

Operations

The vendor's EHR trainings are usually a little more complex than their other trainings, but we do...

Dec 2023
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(0)
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Director

Product

Our patient portal isn't working well at all. There are a few template entries that don't function,...

Dec 2023
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VP/Other Executive

Value

NextGen Enterprise EHR is pretty flexible and configurable. It is not cheap, but in the grand scheme...

Dec 2023
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(0)
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VP/Other Executive

Relationship

We have had a different customer account representative or customer success representative about...

Dec 2023
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(0)
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VP/Other Executive

Product

NextGen Healthcare could improve on the EHR side by embedding things and updating to industry...

Dec 2023
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(0)
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VP/Other Executive

Value

Registries and things like that in NextGen Enterprise EHR cost a bit to set up. It seems like at...

Dec 2023
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(0)
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Manager

Product, Value

NextGen Healthcare has a lot of different integration tools. NextGen Healthcare has NextGen Mobile...

Dec 2023
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(0)
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Manager

Relationship, Product

A lot of times being hosted, we get affected by something, and we have to ask for follow-up on what...

Dec 2023
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(0)
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Manager

Culture, Value

There have been multiple scenarios recently where we have been told something, but things have been...

Dec 2023
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(0)
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Manager

Product

NextGen Enterprise EHR is a nice EHR. There are just some things that could be improved or that we...

Dec 2023
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(0)
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Manager

Product

NextGen Enterprise EHR is a good application. There are features that I like, and there are some...

Dec 2023
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(0)
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Manager

Operations

Our recent upgrade went really well. And NextGen Healthcare has a really good learning center that...

Dec 2023
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Director

Value

We send a lot of enhancement requests to NextGen Healthcare and don't see very many coming to...

Dec 2023
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(0)
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Director

Operations

NextGen Healthcare does pretty well with go-lives and upgrades. They also have all kinds of online...

Dec 2023
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(0)
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Director

Relationship

NextGen Healthcare is a big bureaucracy, and they don't care about us.

Dec 2023
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(0)
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CIO

Relationship

NextGen Healthcare is paying attention to the market now, so it feels like we are getting a lot more...

Dec 2023
||
(0)
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Director

Relationship

NextGen Healthcare’s support quality varies depending on who we get and who is working on the...

Nov 2023
||
(0)
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Director

Product

Some of the reporting functions in NextGen Enterprise EHR are very good. They help us with the...

Nov 2023
||
(0)
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Director

Loyalty, Value

The reason why we went with NextGen Healthcare is that they were able to work with the size of our...

Nov 2023
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(0)
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Director

Relationship

NextGen Healthcare’s customer service has really fallen off. The product works as promised for the...

Nov 2023
||
(0)
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Director

Product

A lot of things for filling in the treatment plan for mental health in NextGen Enterprise EHR are...

Nov 2023
||
(0)
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Director

Loyalty

We have been waiting a long time for the portal to be done. NextGen Healthcare has redone the whole...

Nov 2023
||
(0)
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CIO

Loyalty, Product

I would not recommend NextGen Enterprise EHR to anybody since I am going to change it. We are on an...

Nov 2023
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(0)
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Manager

Product

NextGen Enterprise EHR is a very configurable application. For example, we have some customizations...

Nov 2023
||
(0)
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Manager

Operations

NextGen Healthcare can't train or support us with some of our customizations. What users do with the...

Nov 2023
||
(0)
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Manager

Loyalty, Product

No product will have everything that an organization needs right out of the box. A lot of an...

Nov 2023
||
(0)
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Manager

Relationship

NextGen Healthcare is generally pretty good if their system has an outage or something like that....

Nov 2023
||
(0)
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Director

Operations, Product

NextGen Healthcare has a lot of functionality that is almost legacy technology. The setup has been...

Nov 2023
||
(0)
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Director

Loyalty, Relationship

We are going to go with NextGen Healthcare for a particular service and will see how that works out....

Oct 2023
||
(0)
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Manager

Product

A lot of our providers aren't very happy with NextGen Healthcare. We probably wouldn't use a system...

Oct 2023
||
(0)
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Manager

Value

If someone steps out of line with NextGen Healthcare, there are fees for things. We don't get...

Oct 2023
||
(0)
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Manager

Relationship

NextGen Healthcare's customer service people have been pretty helpful. We can open tickets with...

Oct 2023
||
(0)
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CMIO

Product

The portal functionality has been a major disappointment. The portal does not provide a good...

Oct 2023
||
(0)
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CMIO

Relationship, Product

It is incredibly cumbersome to manage things on the enrollment side of the product, and that plays a...

Oct 2023
||
(0)
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Director

Loyalty

We are starting to see a new part of NextGen Healthcare. They have aligned with Luma Health, and...

Oct 2023
||
(0)
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Director

Relationship

NextGen Healthcare will give us warnings whenever they have identified something as a problem, but...

Oct 2023
||
(0)
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Director

Product

The practice management aspect of NextGen Enterprise EHR seems to work pretty well, and that is...

Oct 2023
||
(0)
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Director

Product

Performance would be the number-one priority we would have when choosing an EMR because we have had...

Oct 2023
||
(0)
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Director

Product

From an operational standpoint, it is difficult for our IT department to operate NextGen Enterprise...

Oct 2023
||
(0)
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Director

Relationship, Operations

We find that the support people from NextGen Healthcare don't respond to us as rapidly as we would...

Oct 2023
||
(0)
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Director

Operations, Product

We feel we would be better off if we were in the cloud with the NextGen Healthcare system, but we...

Oct 2023
||
(0)
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Director

Product

When we add functionality to the product, the functionality either doesn't appear to be ready or...

Oct 2023
||
(0)
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Director

Product, Value

There is a pretty substantial charge from NextGen Healthcare for integration with some of the...

Oct 2023
||
(0)
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Director

Product

NextGen Healthcare meets a lot of our needs, but there are some needs that are not adequately...

Oct 2023
||
(0)
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COO

Product

There are some interoperability standards around continuity of care documents in NextGen Enterprise...

Oct 2023
||
(0)
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COO

Culture, Product

NextGen Enterprise EHR just doesn't work as advertised, and the releases tend to break as many...

Oct 2023
||
(0)
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Director

Culture, Relationship, Value

I have been very pleased with everything NextGen Healthcare has done on my side, and they are always...

Oct 2023
||
(0)
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Director

Product

The NextGen Enterprise EHR workflows are designed to be seamless. We can't advance without taking...

Oct 2023
||
(0)
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Director

Relationship

Up until recently, the vendor’s support was tricky. Sometimes, there was a long turnaround time...

Oct 2023
||
(0)
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Director

Relationship

The people from NexGen Healthcare who work on the EHR get better every day. We improve the more we...

Oct 2023
||
(0)
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Manager

Relationship

Our account manager is really great. They have helped follow through on things that we have...

Sep 2023
||
(0)
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Manager

Product

I would recommend that the vendor work on understanding what interoperability means and how people...

Sep 2023
||
(0)
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Manager

Value

When we get into specialty care, the vendor gets a little charge happy. The vendor recently charged...

Sep 2023
||
(0)
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Manager

Product

I really appreciate how we can configure and customize the product. That is really good because of...

Sep 2023
||
(0)
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Director

Loyalty, Operations, Product, Value

The overall design of the product feels old. It is customizable, but it is a nightmare to...

Sep 2023
||
(0)
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Director

Product

NextGen Enterprise EHR does the job. It does. I think there are other products that I have seen that...

Sep 2023
||
(0)
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Director

Relationship

The vendor’s support was absolutely stellar for a while. I was very impressed. Things vary by case...

Sep 2023
||
(0)
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Director

Relationship

We rarely hear anything from the vendor executives. NextGen Healthcare used to have a great CEO, but...

Sep 2023
||
(0)
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Director

Product, Value

As long as we use the bolt-on products, the product drives tangible outcomes, but for those who...

Sep 2023
||
(0)
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Manager

Product

I really like the templates in NextGen Enterprise EHR and how we can customize those. We can...

Sep 2023
||
(0)
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Manager

Relationship

NextGen Healthcare recently restructured their support team. In the past, there was some difficulty...

Sep 2023
||
(0)
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Manager

Culture, Value

NextGen Healthcare has a free version of NextGen Mobile, but if we want a dictation, that is an...

Sep 2023
||
(0)
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Manager

Operations, Product

Last year, with NextGen Healthcare’s upgrade, they switched everybody over to their new portal. It...

Sep 2023
||
(0)
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Manager

Relationship, Product

NextGen Enterprise EHR upgrades seem to be a little buggier than upgrades for the PM system. We have...

Sep 2023
||
(0)
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Manager

Product, Value

I would tell others that NextGen Enterprise EHR is a good product. It is not the highest-rated one....

Sep 2023
||
(0)
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 or  to see details.

Manager

Operations

All of the training that I have gotten for NextGen Enterprise EHR has been from the success...

Sep 2023
||
(0)
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 or  to see details.

Manager

Product

I like the product’s ease of use. I like the fact that everything is right where we need it to be....

Sep 2023
||
(0)
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Manager

Product

I would like to see the product’s reporting improved. Right now, as far as I know, there are a few...

Sep 2023
||
(0)
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Manager

Product

The fact that NextGen Enterprise EHR is so customizable is the vendor's big promoter. Providers can...

Sep 2023
||
(0)
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Manager

Relationship, Product

One thing that is a problem for NextGen Healthcare, especially for large clients like us who have...

Sep 2023
||
(0)
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Manager

Culture, Loyalty, Product

With our next upgrade, we are trying to go back to using the vendor's out-of-the-box version of the...

Sep 2023
||
(0)
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Manager

Loyalty, Product

We can tell that the EHR is designed by NextGen Healthcare's IT department and not designed based on...

Sep 2023
||
(0)
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Manager

Relationship

We used to have dedicated support people from NextGen Healthcare. When we put in a ticket, it would...

Sep 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

NextGen Healthcare is fantastic regarding the flexibility and customizability of their EHR. Those...

Sep 2023
||
(0)
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 or  to see details.

Manager

Product

NextGen Healthcare's product is an okay solution. From the documentation and clinician efficiency...

Sep 2023
||
(0)
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 or  to see details.

Manager

Relationship, Value

NextGen Healthcare's overall support over the last two years has gone down. I don't think that the...

Sep 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty

We are going to continue to keep NextGen Healthcare's products unless we change EHRs. With NextGen...

Sep 2023
||
(0)
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Manager

Product

We can pull in claim line feeds from outside payers. We set those up and pay for them. We can get...

Sep 2023
||
(0)
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Manager

Product

We have been able to leverage a lot of our systems to position us with our payer contracts and some...

Sep 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty, Product

The current version of the product and its associated patches have been challenging. As a client, we...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

When we did our latest upgrade, we didn't receive any support for the product. Normally, we have a...

Sep 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

Not much is working well. The latest version of the software has broken several key features, and...

Sep 2023
||
(0)
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Manager

Loyalty

NextGen Healthcare's patient portal could be improved. It is very weak. The vendor really needs to...

Aug 2023
||
(0)
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Manager

Loyalty

The vendor hasn't fixed their current systems. They are always trying to add new modules. I want...

Aug 2023
||
(0)
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 or  to see details.

Director

Product

NextGen Healthcare's product is adaptable. We have in-house developers, which means we can...

Aug 2023
||
(0)
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Director

Operations, Product

Most upgrades with the product go pretty well, but the last one was abysmal. The vendor has since...

Aug 2023
||
(0)
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 or  to see details.

Director

Operations

The good thing about NextGen Healthcare's product is there are many ways to do the same thing. The...

Aug 2023
||
(0)
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Director

Relationship

The vendor’s support services continually require enhancements and refinements. There should be...

Aug 2023
||
(0)
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 or  to see details.

Director

Relationship

The vendor’s executive team is engaged and supports the resolution of major issues. They dedicate...

Aug 2023
||
(0)
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Manager

Product

The system's reporting features are very strong. NextGen Enterprise EHR's ability to analyze data is...

Aug 2023
||
(0)
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VP/Other Executive

Product

The EHR has way too many boxes to check. Another concern is interoperability. NextGen Healthcare...

Aug 2023
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty, Value

When we transitioned to a new EHR a few years back, we took about a year and a half to decide who to...

Aug 2023
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty, Product

We are shopping for a new EHR. NextGen Enterprise EHR has never been easy. I realize that no EHR is...

Aug 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

I think NextGen Healthcare tries to be proactive. And NextGen Healthcare’s leadership is very...

Aug 2023
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty, Product

There are so many glitches in the system, and physicians are saying they have gotten kicked out of...

Aug 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

We have been working through issues for a long time. To NextGen Healthcare’s credit, they had an...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

NextGen Healthcare's support is slow, to say the least. They will eventually get there, but we might...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

NextGen Healthcare's product is very good for people that want to customize things. We have built...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations, Product

The upgrade processes for NextGen Healthcare take half a day, and the system is always down during...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

Training for NextGen Enterprise EHR is a lot. We have to give the vendor credit for having a lot of...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Operations

We went to the NextGen Healthcare hosted servers. That is their cloud-based option. We were told...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

It helps if there is anything we can make automatic. That helps from a human error perspective but...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Product

The product’s uptime is good, but there are some times when the product has issues. We have never...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

My biggest wish for the product is more if-then statements for the doctors and for the system logic....

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Value

The product is better than our previous EHR by leaps and bounds. We are way more efficient than we...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

There are a few cosmetic and efficiency things that we have issues with in the product, especially...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

NextGen Healthcare has good support except when they get really busy or have an instance of...

Aug 2023
||
(0)
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Analyst/Coordinator

Product, Value

With our previous solution, processing credit cards was an entirely manual experience in terms of...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

The functionality for direct messaging is a pain when it comes to finding information and...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

I have my direct product manager's email address, and we chat about what does and doesn't work well...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

I think that the product will stay stable at the moment. The vendor is continually trying to push...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Most of the vendor’s updates are bug fixes. Then, maybe once a month, there are some big...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

NextGen Healthcare promises to fix things or get back to us, and they are great at that. But in...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

If there are massive changes, NextGen Healthcare does a good job and provides training and support....

Aug 2023
||
(0)
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 or  to see details.

Director

Relationship

The biggest issues with NextGen Healthcare are their support and communication. The vendor has a...

Aug 2023
||
(0)
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 or  to see details.

Director

Relationship

My account manager is pretty much next to nonexistent. They are completely not helpful. They have...

Aug 2023
||
(0)
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 or  to see details.

Director

Loyalty, Product

My provider satisfaction with NextGen Enterprise EHR is getting worse by the day. The system is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If I were going to recommend NextGen Enterprise EHR to someone, I would share that the system is...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Culture, Product

The updates that NextGen Healthcare promised weren't what we expected. We would like NextGen...

Jul 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

There are 20 ways to do the exact same thing in NextGen Enterprise EHR, so the system doesn't really...

Jul 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

When we talk about interoperability and being able to talk to different systems, NextGen Enterprise...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

We use NextGen Enterprise EHR for regulations and automated processes because we have to meet...

Jul 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Culture, Relationship, Operations

I would tell someone who was looking at NextGen Enterprise EHR to figure out what they want from the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

NextGen Healthcare's communication hasn't been great lately. We had an assigned representative, but...

Jul 2023
||
(0)
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Manager

Culture, Value

NextGen Healthcare charges us for everything. For example, when we did a start-up thing with NextGen...

Jul 2023
||
(0)
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 or  to see details.

Manager

Operations, Product

Our favorite things about NextGen Enterprise EHR are how easy it is to train people on it and how...

Jul 2023
||
(0)
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Manager

Product

We would like NextGen Healthcare to come out with something that is geared more toward our specialty...

Jul 2023
||
(0)
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Manager

Loyalty, Relationship

There are certain products from NextGen Healthcare that we have but aren't really using. We wish...

Jul 2023
||
(0)
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Manager

Relationship, Product

We live in a world of reviews and audits when it comes to a lot of insurance companies nowadays. We...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

Each EHR has its own pros and cons. Some products meet our requirements, and some of them don't. At...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

NextGen Healthcare's training always comes at a cost, but they do have webinars that we can use...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

Sometimes the product works, and sometimes it doesn't. The vendor will tell us that the system will...

Jul 2023
||