NextGen Enterprise EHR Commentary
Filtered view: All
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Culture, Relationship, Product
The system does not work as promoted. It should, but it does not. There could be various reasons for...
Login or Create an Account to see details.
Product
I have been in the medical field for a long time, and NextGen Enterprise EHR is probably one of my...
Login or Create an Account to see details.
Culture, Product, Value
NextGen Healthcare does a good dog-and-pony show for everything. If the system worked the way they...
Login or Create an Account to see details.
Relationship
The vendor is not proactive except in one area. They always give us reminders when they have ICD-10s...
Login or Create an Account to see details.
Product
In the vendor's portal, I can never find what I am looking for. I go into the knowledge base to find...
Login or Create an Account to see details.
Relationship
We definitely have to work our way up the food chain when we report an issue to the vendor. If we...
Login or Create an Account to see details.
Value
The world is totally different today than it was when we bought NextGen Healthcare’s solution. The...
Login or Create an Account to see details.
Operations, Product
NextGen Healthcare could have better information on upgrades and could actually make sure things...
Login or Create an Account to see details.
Relationship, Product
The system is so clicky and nonlinear, but at least it exists. The vendor has been very slow with...
Login or Create an Account to see details.
Relationship
I haven’t seen what NextGen Healthcare’s most recent upgrade looks like, but our support people have...
Login or Create an Account to see details.
Product
We can get our work done with NextGen Enterprise EHR, so in that sense, it is kind of meeting our needs....
Login or Create an Account to see details.
Relationship, Product
We have experienced significant bugs within NextGen Enterprise EHR. Every time, the vendor would...
Login or Create an Account to see details.
Operations
NextGen Healthcare provided on-site training during the initial implementation, but all subsequent...
Login or Create an Account to see details.
Product
We use several third-party solutions. While NextGen Healthcare offers most of those capabilities,...
Login or Create an Account to see details.
Value
NextGen Healthcare charges for everything. In terms of opportunities for improvement, part of the...
Login or Create an Account to see details.
Operations
For our last upgrade, NextGen Healthcare hosted it and helped with the process. However, during the...
Login or Create an Account to see details.
Operations
We are currently testing NextGen Office Ambient Assist with some of our providers and have run into...
Login or Create an Account to see details.
Relationship
The support for NextGen Enterprise EHR is really difficult. Response times are slow, and there is...
Login or Create an Account to see details.
Product
When we first bought NextGen Enterprise EHR, it was one of the top systems in the nation. Now it has...
Login or Create an Account to see details.
Relationship
Some of NextGen Healthcare’s support staff members and project managers are simply overloaded. A...
Login or Create an Account to see details.
Operations
Our last upgrade was a difficult process. NextGen Healthcare didn’t take the time to really teach us...
Login or Create an Account to see details.
Culture, Value
There is a charge for every add-on, and that creates additional challenges for us because of our...
Login or Create an Account to see details.
Relationship
Since I have been managing and maintaining the system, NextGen Healthcare has been bought out three...
Login or Create an Account to see details.
Culture, Value
NextGen Healthcare charges us for every little thing. Some of the modules that NextGen Healthcare...
Login or Create an Account to see details.
Operations
When NextGen Healthcare has user group meetings, they have courses with people who show us best...
Login or Create an Account to see details.
Loyalty, Relationship
We now have a NextGen Healthcare product that does not have valid or valuable support. NextGen...
Login or Create an Account to see details.
Product
Over the last several years, we have seen more things offered from NextGen Healthcare, like patient...
Login or Create an Account to see details.
Loyalty
NextGen Healthcare's patient portal is extremely broken. We decided to look for another solution...
Login or Create an Account to see details.
Product
During one of the upgrades, NextGen Enterprise EHR broke all of our insurance assignments. It made...
Login or Create an Account to see details.
Product, Value
NextGen Healthcare's upgrades keep breaking NextGen Enterprise EHR, and that is creating a ton of...
Login or Create an Account to see details.
Loyalty, Product
I find the upgrades frustrating, but I understand that change is necessary to move forward. Right...
Login or Create an Account to see details.
Culture, Value
In the past, NextGen Healthcare didn't nickel-and-dime us, but now it feels like they charge for...
Login or Create an Account to see details.
Product
The user interface is something that NextGen Healthcare could work on. They should be able to...
Login or Create an Account to see details.
Operations
NextGen Healthcare needs to allow their training to be more self-paced. Right now, they make us go...
Login or Create an Account to see details.
Product, Value
The ability to configure things in this solution without having to use the vendor has been a benefit....
Login or Create an Account to see details.
Product
NextGen Enterprise EHR meets regulatory requirements, but it also causes issues. It glitches for the...
Login or Create an Account to see details.
Loyalty, Product
I’m hopeful about NextGen Healthcare's next upgrade since there is ambient listening and a mobile...
Login or Create an Account to see details.
Operations, Product
NextGen Enterprise EHR works really well for users who are interested in using NextGen Healthcare's...
Login or Create an Account to see details.
Relationship
NextGen Healthcare’s support is not good. They tell us they are down when we already know that, so...
Login or Create an Account to see details.
Product
Historically, NextGen Enterprise EHR’s integration was really good, but that was because we had...
Login or Create an Account to see details.
Loyalty, Value
NextGen Enterprise EHR is the best bang for the buck from my perspective, but I'm not a user. For...
Login or Create an Account to see details.
Loyalty, Product
NextGen Healthcare is always shooting themself in the foot. The portal is the most painful thing. I...
Login or Create an Account to see details.
Operations
Some of NextGen Healthcare’s training is very outdated. We have had to go through a lot of training,...
Login or Create an Account to see details.
Relationship, Product
Because NextGen Enterprise EHR is a hosted application, we sometimes have issues with users getting...
Login or Create an Account to see details.
Relationship, Product
People get by pretty well with using NextGen Enterprise EHR. I don't have anybody who doesn't...
Login or Create an Account to see details.
Culture, Relationship
When it comes to unkept promises that the vendor has made, there are some issues we have with...
Login or Create an Account to see details.
Loyalty
NextGen Healthcare has been pretty good about working with other products. We are going to...
Login or Create an Account to see details.
Value
I don't know how much we pay for NextGen Enterprise EHR, but our accounting team hasn't complained...
Login or Create an Account to see details.
Product, Value
The benefit of using multiple solutions from NextGen Healthcare is the ease of integration and how...
Login or Create an Account to see details.
Loyalty, Product
In NextGen Enterprise EHR, we have to go into different sections to find the information we want....
Login or Create an Account to see details.
Loyalty, Product
The product quality of NextGen Enterprise EHR has improved somewhat. There are some good aspects...
Login or Create an Account to see details.
Relationship
NextGen Healthcare’s support is a ticket system, and it is a long process. However, NextGen...
Login or Create an Account to see details.
Operations
NextGen Healthcare’s training was poor. It didn't seem that it met the needs of our providers in...
Login or Create an Account to see details.
Product, Value
NextGen Enterprise EHR has been difficult to integrate with third-party applications, APIs, and so...
Login or Create an Account to see details.
Product
The providers always complain about the time spent and the number of clicks to complete tasks in...
Login or Create an Account to see details.
Product
I would not buy NextGen Enterprise EHR again just because there are better solutions that would...
Login or Create an Account to see details.
Culture, Value
NextGen Healthcare charges for everything. Every add-on or improvement requires a charge. Things...
Login or Create an Account to see details.
Product, Value
Specific tangible benefits our organization has seen by using multiple offerings from the same EHR...
Login or Create an Account to see details.
Product
We have a ton of subspecialties at our organization, so there isn't really any out-of-the-box...
Login or Create an Account to see details.
Relationship
When NextGen Healthcare was bought out by a private equity firm, they got rid of the people who...
Login or Create an Account to see details.
Relationship
We do have very good executive involvement from NextGen Healthcare. Whether they are able to solve...
Login or Create an Account to see details.
Loyalty
NextGen Healthcare is making changes in how they are supporting clients, and they are forcing...
Login or Create an Account to see details.
Loyalty, Product
We would like to see fewer clicks in NextGen Enterprise EHR. That is the number-one request from our...
Login or Create an Account to see details.
Product
It is wonderful to have all of these functions with NextGen Healthcare under one umbrella. It is...
Login or Create an Account to see details.
Relationship
With NextGen Healthcare, I have a great relationship with our account executive and account service...
Login or Create an Account to see details.
Relationship, Product
NextGen Healthcare is super focused on the ambulatory space. If someone is at a small practice with...
Login or Create an Account to see details.
Operations
It seems like the initial training was pretty robust.
Login or Create an Account to see details.
Relationship
We are hosted by NextGen Healthcare, and if we have a lot of problems, sometimes there are...
Login or Create an Account to see details.
Relationship
NextGen Healthcare is really good about sending emails about known issues.
Login or Create an Account to see details.
Relationship
When we file a ticket with the NextGen Healthcare analysts, we have categories that we pick for our...
Login or Create an Account to see details.
Loyalty, Relationship, Value
If it were up to me, I would not go with NextGen Healthcare. I would point out to others that...
Login or Create an Account to see details.
Relationship, Operations
NextGen Healthcare's biggest need for improvement is in project management. During our last upgrade,...
Login or Create an Account to see details.
Product
NextGen Healthcare listens when it comes to product feedback, but they need to revisit features they...
Login or Create an Account to see details.
Culture, Relationship
I have shared things through the Voice of the Client program and have a strong relationship with our...
Login or Create an Account to see details.
Operations
NextGen Healthcare needs to make the customer more aware of the training videos that they have and...
Login or Create an Account to see details.
Culture, Value
NextGen Healthcare charges separately for each component upgrade as well as project management...
Login or Create an Account to see details.
Loyalty, Product
We appreciate the benefit of using multiple solutions from NextGen Healthcare. It is all one system,...
Login or Create an Account to see details.
Loyalty
The pandemic accelerated everything, and at that time, NextGen Enterprise EHR wasn’t prepared for...
Login or Create an Account to see details.
Loyalty, Product
NextGen Enterprise EHR is starting to meet most of our needs that we didn't know we had. There are...
Login or Create an Account to see details.
Culture, Value
We pay separately for every piece of functionality that we get from NextGen Healthcare. There are a...
Login or Create an Account to see details.
Loyalty, Product, Value
Using NextGen Healthcare's system, we have been able to move many programs from paper-based manual...
Login or Create an Account to see details.
Product
There is too much variation in all of the different data fields in the system, and we don't have the...
Login or Create an Account to see details.
Operations
Part of the reason we had to go to a third-party vendor to be an intermediary and to advocate for us...
Login or Create an Account to see details.
Product
Ultimately, one of my goals with any patient education tool is for Ambient Assist to not only help...
Login or Create an Account to see details.
Relationship, Product
NextGen Enterprise EHR is not intuitive at all. I can get certain stuff from NextGen Enterprise EHR,...
Login or Create an Account to see details.
Product
NextGen Enterprise EHR lags behind. One of the things about NextGen Healthcare is that to get the...
Login or Create an Account to see details.
Operations, Product
NextGen Healthcare's upgrades have been pretty good. The system is fairly simple and easy for a new...
Login or Create an Account to see details.
Relationship
Our account manager from NextGen Healthcare has been eager to help us with problems and proactively...
Login or Create an Account to see details.
Relationship
NextGen Healthcare has had some challenges with their support. In the past, they would always allow...
Login or Create an Account to see details.
Loyalty, Relationship
I don't always have to like NextGen Healthcare's road map, but NextGen Healthcare will communicate...
Login or Create an Account to see details.
Product
NextGen Enterprise EHR is meeting our needs. I feel like NextGen Healthcare is doing a good job of...
Login or Create an Account to see details.
Loyalty, Relationship
At some point in the last two years, NextGen Healthcare moved a lot of their tech support offshore....
Login or Create an Account to see details.
Loyalty, Product
There is no perfect system. NextGen Enterprise EHR gets into trouble because there are multiple ways...
Login or Create an Account to see details.
Operations, Product
Using NextGen Enterprise EHR is like working in a DOS programming system. The system isn't...
Login or Create an Account to see details.
Loyalty, Relationship
NextGen Healthcare is not innovative. I think they are lagging behind. That is why they are more on...
Login or Create an Account to see details.
Loyalty
NextGen Healthcare is not part of our long-term plans. I think the main reason is that they were...
Login or Create an Account to see details.
Loyalty, Product
I like the ability to customize in NextGen Enterprise EHR. We have been on it for a long time, and...
Login or Create an Account to see details.
Relationship, Product
NextGen Healthcare tends to overpromote. They tell us that the next version will do 10 things, then...
Login or Create an Account to see details.
Product, Value
NextGen Enterprise EHR has always been slow. We have always had performance issues. Our database was...
Login or Create an Account to see details.
Operations, Product
We have trouble every time we go through an upgrade for NextGen Enterprise EHR. It does have its own...
Login or Create an Account to see details.
Culture, Relationship
NextGen Healthcare was sold to a capital group. Most of the support from NextGen Healthcare was...
Login or Create an Account to see details.
Product
The biggest thing that the providers would like to see improved in NextGen Enterprise EHR is the...
Login or Create an Account to see details.
Product, Value
The system has made our lives easier. It is straightforward, and it reduces confusion. Having a...
Login or Create an Account to see details.
Relationship, Product
I would recommend NextGen Healthcare to others because the support that we get from NextGen...
Login or Create an Account to see details.
Culture, Value
NextGen Healthcare charges for every line item, module, provider, and remote desktop user. They even...
Login or Create an Account to see details.
Operations
The last time we used the NextGen Healthcare implementation services team, I believe we were...
Login or Create an Account to see details.
Operations
NextGen Healthcare’s training is null and void; it does not happen at all. Usually, when we need...
Login or Create an Account to see details.
Culture, Product
NextGen Enterprise EHR works as promoted. We appreciate the consistency of the tool and the...
Login or Create an Account to see details.
Relationship
One of our solutions is supposed to be running automated reports, but I have opened multiple tickets...
Login or Create an Account to see details.
Loyalty
NextGen Healthcare is moving clients to the new version of NextGen Enterprise EHR. We see...
Login or Create an Account to see details.
Product, Value
With NextGen Healthcare, the PM and the EHR work very closely together. That saves us a lot of time...
Login or Create an Account to see details.
Product
NextGen Healthcare has been developing specialty content for quite a while, but we haven't seen the...
Login or Create an Account to see details.
Product
The portal with NextGen Enterprise EHR has been a mixed bag. It started off very primitive, and...
Login or Create an Account to see details.
Relationship, Product
NextGen Healthcare has slipped a lot in the last year with their transition to private equity. Too...
Login or Create an Account to see details.
Relationship
NextGen Healthcare's customer support people have a new type of system where they decide what is...
Login or Create an Account to see details.
Loyalty
Our providers are able to do their charting through ambient speech in NextGen Enterprise EHR, and...
Login or Create an Account to see details.
Operations, Value
We don’t get any real ongoing training from NextGen Healthcare; we have to pay for that, and that is...
Login or Create an Account to see details.
Product
We are able to build entire systems inside NextGen Enterprise EHR. We have a total custom lab...
Login or Create an Account to see details.
Relationship
We have had executive involvement from NextGen Healthcare for some major things. NextGen Healthcare...
Login or Create an Account to see details.
Product
Our doctors all get around in NextGen Enterprise EHR. They have problems and stuff, but I think...
Login or Create an Account to see details.
Product
Some of NextGen Healthcare’s stuff just does not work as advertised. We are obviously using some...
Login or Create an Account to see details.
Operations, Value
NextGen Healthcare’s training needs help. NextGen Enterprise EHR is a very big product, so...
Login or Create an Account to see details.
Product
Almost everything works in NextGen Enterprise EHR. There are just a lot of little bugs, and those...
Login or Create an Account to see details.
Relationship
NextGen Healthcare is proactive, but they are totally overwhelming. We get lists of new bugs almost...
Login or Create an Account to see details.
Relationship
NextGen Healthcare’s support has definitely gone downhill in the last few years, and that is very...
Login or Create an Account to see details.
Loyalty, Operations, Product
A lot of the upgrades are done by me, so I coordinate with an on-call person when I do upgrades for...
Login or Create an Account to see details.
Value
NextGen Healthcare will kick us when we are down. Every little piece of product from NextGen...
Login or Create an Account to see details.
Culture, Product
A lot of the promises NextGen Healthcare has made have not come through for us. We customize things...
Login or Create an Account to see details.
Operations, Product
NextGen Healthcare’s learning center, which has videos and such, is hard to navigate. It is hard to...
Login or Create an Account to see details.
Loyalty
NextGen Healthcare has some promises coming up, like the mobile version for the clinicians to...
Login or Create an Account to see details.
Product, Value
With NextGen Enterprise EHR, we get a lot of reporting, and we are able to manipulate the EHR to...
Login or Create an Account to see details.
Product
I like the integration of the different solutions with NextGen Healthcare. It just works better than...
Login or Create an Account to see details.
Product
We have many problems with upgrades in NextGen Enterprise EHR. We take a patch and test it, and then...
Login or Create an Account to see details.
Product
After every upgrade patch, there is a series of errors that become known issues (KIs) that come to...
Login or Create an Account to see details.
Relationship
It is hard to get in touch with NextGen Healthcare’s support team. I'm just going off what other...
Login or Create an Account to see details.
Culture, Value
NextGen Healthcare is cheaper than Epic, so we still would have to buy their stuff again. However,...
Login or Create an Account to see details.
Relationship, Operations
When we have had big projects with NextGen Healthcare, they have had their staff help us with the...
Login or Create an Account to see details.
Relationship, Value
We do MIPS reporting, and the NextGen Healthcare regulatory team is on top of that. They try to hold...
Login or Create an Account to see details.
Relationship
It has been a challenge to keep continuity with NextGen Healthcare because they have had large...
Login or Create an Account to see details.
Culture, Value
NextGen Healthcare doesn’t avoid charging for every little thing. They charge all the time. They...
Login or Create an Account to see details.
Loyalty, Product
We definitely try to stay within the box of using solutions from NextGen Healthcare if we can and if...
Login or Create an Account to see details.
Culture, Value
We were trying to implement some new hardware with NextGen Healthcare that were ancient pieces of...
Login or Create an Account to see details.
Product, Value
Frankly, the mobile application has turned into an entire full-time job because the care and...
Login or Create an Account to see details.
Culture, Product
NextGen Healthcare promoted that they have this great API that makes interconnectivity super easy,...
Login or Create an Account to see details.
Loyalty, Product
We absolutely do not have a simple user interface in this solution. We were put onto existing...
Login or Create an Account to see details.
Relationship, Product
In the ambulatory space, NextGen Healthcare's functions for the back office, RCM area, and...
Login or Create an Account to see details.
Product
NextGen Enterprise EHR isn't fancy, but it serves our needs very well. It stays up-to-date with new...
Login or Create an Account to see details.
Relationship, Operations
NextGen Healthcare needs to recognize that some clients have a very in-depth knowledge of their...
Login or Create an Account to see details.
Product
We utilize the enterprise chart view, and it enables a comprehensive single chart per patient as...
Login or Create an Account to see details.
Product
NextGen Healthcare needs to eliminate repetitive steps in NextGen Enterprise EHR. I'm not talking...
Login or Create an Account to see details.
Relationship
With NextGen Healthcare's support system, we have to turn in a ticket and wait 24 hours for somebody...
Login or Create an Account to see details.
Operations, Product
The providers are frustrated because when we have upgrades to NextGen Enterprise EHR, the templates...
Login or Create an Account to see details.
Loyalty, Product
NextGen Healthcare is supposed to do an upgrade to NextGen Enterprise EHR soon, so we will see what...
Login or Create an Account to see details.
Product
There is a functionality in NextGen Enterprise EHR that was implemented several years ago that...
Login or Create an Account to see details.
Product
I like the template editor in NextGen Enterprise EHR. I like that we have control and are able to...
Login or Create an Account to see details.
Product
The biggest thing for us with NextGen Healthcare is the ability to have flexibility with designs and...
Login or Create an Account to see details.
Relationship
The vendor changed their support a couple of years ago, and their design is horrible. When we put in...
Login or Create an Account to see details.
Product
We have had issues with NextGen Healthcare from the get-go. Their database is humongous and...
Login or Create an Account to see details.
Product
We do our own reports. NextGen Healthcare has some canned reports, but those lack flexibility. Our...
Login or Create an Account to see details.
Loyalty, Product
We have a lot of daily dashboards that get updated overnight for providers about the patients that...
Login or Create an Account to see details.
Relationship
NextGen Healthcare always overpromises. They have a habit of always taking on brand-new products and...
Login or Create an Account to see details.
Culture, Value
NextGen Enterprise EHR has a lot of the functionalities that we need but haven't procured. Since...
Login or Create an Account to see details.
Operations
I like NextGen Healthcare's new certification program for superusers. That is really helpful. The...
Login or Create an Account to see details.
Product
I would recommend modernizing the product’s cosmetic look and feel. I definitely see and hear...
Login or Create an Account to see details.
Relationship, Product
The vendor is good at keeping up with all of the CMS requirements. The vendor continually puts...
Login or Create an Account to see details.
Product
The customization capabilities are definitely a double-edged sword. The product has an advantage...
Login or Create an Account to see details.
Product
I like that NextGen Enterprise EHR has functionality across multiple specialties. We can use it in...
Login or Create an Account to see details.
Product
NextGen Enterprise EHR needs improved reporting. It needs to be more user-friendly. It isn't...
Login or Create an Account to see details.
Product
In NextGen Enterprise EHR, I would like to see more workflows geared toward health maintenance. We...
Login or Create an Account to see details.
Value
I never think I get my money's worth with NextGen Enterprise EHR. It costs way more than it should....
Login or Create an Account to see details.
Loyalty, Value
We upgraded the EHR, and now we are going to have to upgrade again. Every time we upgrade, it is...
Login or Create an Account to see details.
Loyalty, Product
My overall satisfaction with the system has only diminished because I am not sure how the vendor has...
Login or Create an Account to see details.
Operations, Product
I feel like vendor's upgrades are released before they are ready for use in practice. At one point a...
Login or Create an Account to see details.
Value
Our annual expenditure continues to increase with NextGen Healthcare year after year, and our...
Login or Create an Account to see details.
Relationship, Product
Sharing information with other health systems through NextGen Share can be a challenge. That works,...
Login or Create an Account to see details.
Product
I wouldn't buy NextGen Healthcare's product again because of its overall ease of use and...
Login or Create an Account to see details.
Operations
We recently went through an implementation of a new application, and that was a failed...
Login or Create an Account to see details.
Loyalty
NextGen Enterprise EHR is not part of our long-term plans. We are going to replace it. There has...
Login or Create an Account to see details.
Culture, Value
We are not satisfied with the cost of NextGen Enterprise EHR. NextGen Healthcare doesn't avoid...
Login or Create an Account to see details.
Product
NextGen Healthcare fails in terms of interoperability and reporting for MIPS. Essentially, we have...
Login or Create an Account to see details.
Product, Value
I don't loathe NextGen Enterprise EHR; I just loathe the way that it was built for our particular...
Login or Create an Account to see details.
Relationship
In terms of executive involvement, we have all of the executives involved, but they are not...
Login or Create an Account to see details.
Relationship, Product
NextGen Healthcare has something called NextGen Ambient Assist in their EHR. Our providers do not...
Login or Create an Account to see details.
Product, Value
We don't have what we would call an authorization tracker in NextGen Enterprise EHR. There isn't a...
Login or Create an Account to see details.
Operations
As we bring on new products, NextGen Healthcare has good training programs. They also have been...
Login or Create an Account to see details.
Value
NextGen Enterprise EHR is a good product and is reasonably priced in the EHR world. NextGen...
Login or Create an Account to see details.
Product
I do appreciate both NextGen Enterprise PM and NextGen Enterprise EHR having the API ability now....
Login or Create an Account to see details.
Product
NextGen Healthcare has done a lot with NextGen Enterprise EHR. My providers don't really complain...
Login or Create an Account to see details.
Culture, Relationship
NextGen Healthcare isn’t terrible with proactivity, but they aren't great either. They are very good...
Login or Create an Account to see details.
Value
NextGen Healthcare has actually gotten worse about charging for everything. They are...
Login or Create an Account to see details.
Loyalty, Relationship
Our most recent upgrade of NextGen Enterprise EHR went really smoothly. We get communication from...
Login or Create an Account to see details.
Operations, Product
I am not super familiar with the new-user onboarding and how new users are able to adapt to the...
Login or Create an Account to see details.
Loyalty, Product
The big thing for us with NextGen Enterprise EHR is the ability to customize, which was been great....
Login or Create an Account to see details.
Relationship
In terms of support, in the past, the responses were quicker and more detailed. Within the past few...
Login or Create an Account to see details.
Value
We are still trying to get NextGen Mobile off the ground. It just isn't what we expected. Obviously,...
Login or Create an Account to see details.
Relationship, Product
We are a little behind on any new technology for NextGen Enterprise EHR because NextGen Healthcare...
Login or Create an Account to see details.
Loyalty, Operations, Product
The upgrades have been a nightmare. NextGen Healthcare couldn't get the patient portal working, and...
Login or Create an Account to see details.
Relationship
NextGen Healthcare got taken over, and their support team’s priority now seems to be to close...
Login or Create an Account to see details.
Relationship, Operations
A few people at NextGen Healthcare are pretty good, and we can reach out to them because we have...
Login or Create an Account to see details.
Product
I love the system's inbox. We can see the schedule and any task that someone is doing. We can see...
Login or Create an Account to see details.
Relationship
Even after we put in a ticket with NextGen Healthcare's customer service, we might go a week before...
Login or Create an Account to see details.
Loyalty
We decided to leave NextGen Healthcare because we wanted to be able to have our clinics and hospital...
Login or Create an Account to see details.
Product
Everything that we open up in NextGen Enterprise EHR is a page, and that page gets put into the...
Login or Create an Account to see details.
Loyalty, Product, Value
I would like to see functionality from the vendor that doesn't require us to go out and work with...
Login or Create an Account to see details.
Relationship
I don't feel like the vendor's service is proactive. I think part of that is because our current...
Login or Create an Account to see details.
Product
I know it is inevitable, but our providers don't always like the system's updates because of the...
Login or Create an Account to see details.
Product
The ability to customize templates in NextGen Enterprise EHR is very important to us. We can set up...
Login or Create an Account to see details.
Value
I would put my rating for receiving my money's worth for the system slightly above the middle of the...
Login or Create an Account to see details.
Value
With NextGen Enterprise EHR, anything related to integration and even a lot of the new features that...
Login or Create an Account to see details.
Operations
NextGen Healthcare has actually gotten better with their training. They are putting a lot of...
Login or Create an Account to see details.
Value
NextGen Enterprise EHR’s integrations are pretty awesome. The vendor has a very large team. They...
Login or Create an Account to see details.
Relationship
NextGen Healthcare’s support has really needed improvement for a while. They are working on that....
Login or Create an Account to see details.
Operations, Product
NextGen Enterprise EHR has always been an upgrade simply because part of its appeal is the fact that...
Login or Create an Account to see details.
Relationship
We mostly struggle with the vendor keeping their promises around NextGen Enterprise EHR. NextGen...
Login or Create an Account to see details.
Value
NextGen Healthcare is being very vocal right now about Ambient Assist, which is a fabulous product....
Login or Create an Account to see details.
Product
We are happy with NextGen Enterprise EHR overall, but our providers use another EHR in another...
Login or Create an Account to see details.
Culture, Value
NextGen Healthcare charges us for everything. We buy a clinical virtual-visit license, but then we...
Login or Create an Account to see details.
Operations, Product
NextGen Enterprise EHR is not an easy system to learn. It is very click happy, and nothing prompts...
Login or Create an Account to see details.
Product
One of the best things about NextGen Enterprise EHR is the ability to modify it to meet our office...
Login or Create an Account to see details.
Relationship
NextGen Healthcare doesn't keep their promises all the time. They do struggle, but they are getting...
Login or Create an Account to see details.
Relationship, Product
NextGen Healthcare releases a lot of stuff with defects in it, and they should do a better job of...
Login or Create an Account to see details.
Loyalty
Our future plans with NextGen Healthcare are now more questionable. We are finding that more of our...
Login or Create an Account to see details.
Loyalty, Product
I like that NextGen Enterprise EHR is customizable and configurable. That is the reason we went with...
Login or Create an Account to see details.
Loyalty, Product
I would love for NextGen Healthcare to build a specialized module for or with us, and I want the...
Login or Create an Account to see details.
Product
We have asked NextGen Healthcare to fix many things, like the system's prescription module, and they...
Login or Create an Account to see details.
Product
With NextGen Healthcare, the devil we know is better, but there haven't been any consequential...
Login or Create an Account to see details.
Product
NextGen Enterprise EHR is pretty robust, and it meets a lot of our needs. NextGen Healthcare does a...
Login or Create an Account to see details.
Loyalty, Product
NextGen Enterprise EHR integrates with a ton of other third-party products. The vendor has a...
Login or Create an Account to see details.
Relationship
The level-one support is bad. It is outsourced to India, so I don't understand the support people. I...
Login or Create an Account to see details.
Relationship
With a recent upgrade, there was a large safety issue. We got an error message, and I looked and...
Login or Create an Account to see details.
Relationship
I know great people at NextGen Healthcare who aren't part of level-one support. If I have issues, I...
Login or Create an Account to see details.
Culture, Value
We negotiated with NextGen Healthcare on licenses. The pain point around receiving our money’s worth...
Login or Create an Account to see details.
Operations, Value
The UGMs are so basic that I refuse to pay money to go to them because NextGen Healthcare treats...
Login or Create an Account to see details.
Loyalty, Product
NextGen Healthcare has a NextGen Healthcare mobile feature with AI that is coming out, and they...
Login or Create an Account to see details.
Relationship
NextGen Healthcare sends notifications about any issues that they identify.
Login or Create an Account to see details.
Relationship, Operations
NextGen Healthcare has an e-learning area, and searching in that area is a pain. If I search for a...
Login or Create an Account to see details.
Culture, Relationship, Operations, Product
NextGen Healthcare uses a best-of-breed model. They say that their portal is no good, so they buy a...
Login or Create an Account to see details.
Product
NextGen Enterprise EHR really has two big strengths. One is that the cost is great, and the other is...
Login or Create an Account to see details.
Culture, Value
NextGen Enterprise EHR costs very little compared to other EHRs we considered; however, I'm not...
Login or Create an Account to see details.
Operations
NextGen Healthcare's implementation services are not good. It seems like all of NextGen Healthcare's...
Login or Create an Account to see details.
Operations
I would rate NextGen Healthcare's training as being very poor. There isn't much. It would be more...
Login or Create an Account to see details.
Relationship, Value
NextGen Enterprise EHR technically does its job. And it is a relatively inexpensive product. Also,...
Login or Create an Account to see details.
Relationship
NextGen Healthcare is not good proactively. We find the problems, and we reach out to them, and then...
Login or Create an Account to see details.
Loyalty
We have decided to move to another vendor's product. From an end-user standpoint, NextGen Healthcare...
Login or Create an Account to see details.
Relationship, Product
It seems like the discrete data points from one EHR to the other are a challenge. I'm not from the...
Login or Create an Account to see details.
Relationship
Some of this comes down to how long I have been around the software, but some of NextGen...
Login or Create an Account to see details.
Product
I refer to NextGen Healthcare as NextGillette because people always have to keep buying razor...
Login or Create an Account to see details.
Product
With NextGen Enterprise EHR, everything can be integrated. Some of the system's APIs need to be...
Login or Create an Account to see details.
Operations, Product
NextGen Enterprise EHR can be customized to any specialty. That is the beauty of it. I came into...
Login or Create an Account to see details.
Loyalty, Relationship
NextGen Healthcare has tremendous account management support. Their people are talented,...
Login or Create an Account to see details.
Product, Value
I like the layout of the master documentation in NextGen Enterprise EHR. It is tailored to separate...
Login or Create an Account to see details.
Relationship, Operations
NextGen Healthcare does a nationwide user group event every year. It is pretty awesome. They do a...
Login or Create an Account to see details.
Product
The reporting in NextGen Enterprise EHR needs improvement. We have to use an SQL person to pull some...
Login or Create an Account to see details.
Value
I feel like NextGen Healthcare charges us for everything. We wanted to do some in-line edits in the...
Login or Create an Account to see details.
Relationship, Operations
During the NextGen Enterprise EHR implementation, training for providers was not available. NextGen...
Login or Create an Account to see details.
Product
There have been a lot of issues with the ease of use of NextGen Enterprise EHR. Our providers...
Login or Create an Account to see details.
Loyalty, Value
NextGen Enterprise EHR cost significantly less than some of the other products we looked at when the...
Login or Create an Account to see details.
Relationship
NextGen Healthcare has done better with keeping promises of late. We receive our expected measurable...
Login or Create an Account to see details.
Culture, Loyalty, Value
I would not buy NextGen Enterprise EHR again. It doesn't have the functionality that Epic's system...
Login or Create an Account to see details.
Value
I believe that NextGen Healthcare’s structure where we pay for additions is different than what Epic...
Login or Create an Account to see details.
Operations
Our initial implementation of NextGen Enterprise EHR was large and a little rocky. We just felt like...
Login or Create an Account to see details.
Relationship
NextGen Healthcare’s initial support is 1-800 number, and it is really poor. However, the vendor...
Login or Create an Account to see details.
Product
NextGen Enterprise EHR supports all the traditional interfacing engines, but the vendor has a fairly...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
NextGen Healthcare is a bit behind on new technology, and that has led to our decision to move away...
Login or Create an Account to see details.
Product
End users say that NextGen Enterprise EHR is lacking in some areas but great in others. We don't...
Login or Create an Account to see details.
Value
NextGen Healthcare avoids charging for everything. I have been happy with our relationship.
Login or Create an Account to see details.
​
Featured Report
Preferences