NextGen Enterprise EHR
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Operations, Product, Value
The overall design of the product feels old. It is customizable, but it is a nightmare to...
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Product
NextGen Enterprise EHR does the job. It does. I think there are other products that I have seen that...
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Relationship
The vendor’s support was absolutely stellar for a while. I was very impressed. Things vary by case...
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Relationship
We rarely hear anything from the vendor executives. NextGen Healthcare used to have a great CEO, but...
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Product, Value
As long as we use the bolt-on products, the product drives tangible outcomes, but for those who...
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Product
I really like the templates in NextGen Enterprise EHR and how we can customize those. We can...
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Relationship
NextGen Healthcare recently restructured their support team. In the past, there was some difficulty...
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Culture, Value
NextGen Healthcare has a free version of NextGen Mobile, but if we want a dictation, that is an...
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Operations, Product
Last year, with NextGen Healthcare’s upgrade, they switched everybody over to their new portal. It...
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Relationship, Product
NextGen Enterprise EHR upgrades seem to be a little buggier than upgrades for the PM system. We have...
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Product, Value
I would tell others that NextGen Enterprise EHR is a good product. It is not the highest-rated one....
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Operations
All of the training that I have gotten for NextGen Enterprise EHR has been from the success...
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Product
I like the product’s ease of use. I like the fact that everything is right where we need it to be....
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Product
I would like to see the product’s reporting improved. Right now, as far as I know, there are a few...
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Product
The fact that NextGen Enterprise EHR is so customizable is the vendor's big promoter. Providers can...
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Relationship, Product
One thing that is a problem for NextGen Healthcare, especially for large clients like us who have...
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Culture, Loyalty, Product
With our next upgrade, we are trying to go back to using the vendor's out-of-the-box version of the...
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Loyalty, Product
We can tell that the EHR is designed by NextGen Healthcare's IT department and not designed based on...
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Relationship
We used to have dedicated support people from NextGen Healthcare. When we put in a ticket, it would...
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Product
NextGen Healthcare's product is an okay solution. From the documentation and clinician efficiency...
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Relationship, Value
NextGen Healthcare's overall support over the last two years has gone down. I don't think that the...
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Loyalty
We are going to continue to keep NextGen Healthcare's products unless we change EHRs. With NextGen...
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Product
We can pull in claim line feeds from outside payers. We set those up and pay for them. We can get...
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Product
We have been able to leverage a lot of our systems to position us with our payer contracts and some...
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Loyalty, Product
The current version of the product and its associated patches have been challenging. As a client, we...
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Relationship, Operations
When we did our latest upgrade, we didn't receive any support for the product. Normally, we have a...
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Relationship, Product
Not much is working well. The latest version of the software has broken several key features, and...
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Loyalty
NextGen Healthcare's patient portal could be improved. It is very weak. The vendor really needs to...
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Loyalty
The vendor hasn't fixed their current systems. They are always trying to add new modules. I want...
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Product
NextGen Healthcare's product is adaptable. We have in-house developers, which means we can...
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Operations, Product
Most upgrades with the product go pretty well, but the last one was abysmal. The vendor has since...
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Operations
The good thing about NextGen Healthcare's product is there are many ways to do the same thing. The...
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Relationship
The vendor’s support services continually require enhancements and refinements. There should be...
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Relationship
The vendor’s executive team is engaged and supports the resolution of major issues. They dedicate...
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Product
The system's reporting features are very strong. NextGen Enterprise EHR's ability to analyze data is...
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Product
The EHR has way too many boxes to check. Another concern is interoperability. NextGen Healthcare...
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Loyalty, Value
When we transitioned to a new EHR a few years back, we took about a year and a half to decide who to...
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Loyalty, Product
We are shopping for a new EHR. NextGen Enterprise EHR has never been easy. I realize that no EHR is...
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Relationship
I think NextGen Healthcare tries to be proactive. And NextGen Healthcare’s leadership is very...
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Loyalty, Product
There are so many glitches in the system, and physicians are saying they have gotten kicked out of...
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Relationship
We have been working through issues for a long time. To NextGen Healthcare’s credit, they had an...
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Relationship
NextGen Healthcare's support is slow, to say the least. They will eventually get there, but we might...
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Product
NextGen Healthcare's product is very good for people that want to customize things. We have built...
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Operations, Product
The upgrade processes for NextGen Healthcare take half a day, and the system is always down during...
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Operations
Training for NextGen Enterprise EHR is a lot. We have to give the vendor credit for having a lot of...
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Relationship, Operations
We went to the NextGen Healthcare hosted servers. That is their cloud-based option. We were told...
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Product
It helps if there is anything we can make automatic. That helps from a human error perspective but...
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Relationship, Product
The product’s uptime is good, but there are some times when the product has issues. We have never...
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Product
My biggest wish for the product is more if-then statements for the doctors and for the system logic....
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Value
The product is better than our previous EHR by leaps and bounds. We are way more efficient than we...
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Product
There are a few cosmetic and efficiency things that we have issues with in the product, especially...
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Relationship
NextGen Healthcare has good support except when they get really busy or have an instance of...
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Product, Value
With our previous solution, processing credit cards was an entirely manual experience in terms of...
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Product
The functionality for direct messaging is a pain when it comes to finding information and...
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Relationship
I have my direct product manager's email address, and we chat about what does and doesn't work well...
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Loyalty, Product
I think that the product will stay stable at the moment. The vendor is continually trying to push...
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Product
Most of the vendor’s updates are bug fixes. Then, maybe once a month, there are some big...
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Culture, Relationship
NextGen Healthcare promises to fix things or get back to us, and they are great at that. But in...
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Relationship, Operations
If there are massive changes, NextGen Healthcare does a good job and provides training and support....
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Relationship
The biggest issues with NextGen Healthcare are their support and communication. The vendor has a...
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Relationship
My account manager is pretty much next to nonexistent. They are completely not helpful. They have...
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Loyalty, Product
My provider satisfaction with NextGen Enterprise EHR is getting worse by the day. The system is...
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Relationship
If I were going to recommend NextGen Enterprise EHR to someone, I would share that the system is...
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Culture, Product
The updates that NextGen Healthcare promised weren't what we expected. We would like NextGen...
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Product
There are 20 ways to do the exact same thing in NextGen Enterprise EHR, so the system doesn't really...
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Loyalty, Product
When we talk about interoperability and being able to talk to different systems, NextGen Enterprise...
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Product
We use NextGen Enterprise EHR for regulations and automated processes because we have to meet...
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Culture, Relationship, Operations
I would tell someone who was looking at NextGen Enterprise EHR to figure out what they want from the...
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Relationship
NextGen Healthcare's communication hasn't been great lately. We had an assigned representative, but...
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Culture, Value
NextGen Healthcare charges us for everything. For example, when we did a start-up thing with NextGen...
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Operations, Product
Our favorite things about NextGen Enterprise EHR are how easy it is to train people on it and how...
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Product
We would like NextGen Healthcare to come out with something that is geared more toward our specialty...
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Loyalty, Relationship
There are certain products from NextGen Healthcare that we have but aren't really using. We wish...
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Relationship, Product
We live in a world of reviews and audits when it comes to a lot of insurance companies nowadays. We...
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Product
Each EHR has its own pros and cons. Some products meet our requirements, and some of them don't. At...
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Operations
NextGen Healthcare's training always comes at a cost, but they do have webinars that we can use...
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Product
Sometimes the product works, and sometimes it doesn't. The vendor will tell us that the system will...
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Loyalty, Product
NextGen Healthcare has improved from where we started to where we are now. Recently, I think they...
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Relationship, Operations
NextGen Healthcare lets us know about things, and they will inform us about any patches or upgrades...
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Relationship
NextGen Healthcare's support has slowly improved. It takes a while to get the right support person...
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Operations, Product, Value
The product is not intuitive. It is like using iPhone and then moving over to Samsung. An iPhone...
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Product
What I like most about NextGen Enterprise EHR is its flexibility. It gives us a tool to create...
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Product, Value
We would like NextGen Enterprise EHR to be more of a cloud-native product. It is a client-server...
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Product
NextGen Healthcare's practice management software and NextGen Enterprise EHR use the same database,...
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Relationship, Product
The vendor tries to stay on the cutting edge of government-mandated things. They look ahead and see...
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Product
There are always bugs to be found and fixed in the system. As a result, we have to fix NextGen...
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Loyalty, Value
NextGen Healthcare's billing model is to charge for every little thing. That is one of the reasons...
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Loyalty
The product suits our purposes, but if we were more of an ambulatory hospital, we would probably be...
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Loyalty
We can connect with our external lab and radiology systems. We have tried to connect through an HIE,...
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Operations
Overall, the implementation of the product was lacking. NextGen Healthcare lacks expertise. They are...
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Relationship
From a support standpoint, since we have implemented things, NextGen Healthcare has not been timely...
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Product
NextGen Healthcare is behind the curve on how physicians use the system. They have shown some...
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Relationship, Product
NextGen Healthcare released a major upgrade in the last two years that we just took. When NextGen...
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Product
NextGen Enterprise EHR’s best and worst features are customizability. One of the system's advantages...
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Relationship
NextGen Healthcare is suffering as much as any company with not having enough people. The problem...
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Relationship, Product
NextGen Healthcare’s competitors have been more innovative, and NextGen Healthcare has been a late...
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Loyalty
The reason we chose the product was because of the content that was already built for our specialty....
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Culture, Relationship
The vendor keeps their promises in stages. They tell us they will work on things and we will get a...
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Product
The product is getting better and better. The upgrades are bringing more rich features in.
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Loyalty, Product
I haven't seen a lot of EMRs with a whole template editor suite so that we can customize the...
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Product
The product is user friendly and has a good user experience in terms of what it looks like and being...
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Product
We want to see better communication between NextGen Enterprise EHR and the PM system. They need to...
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Product
NextGen Enterprise EHR is highly customizable, so when clients have expertise in-house or contract...
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Relationship, Product
My top-line feedback would be that NextGen Healthcare doesn’t prioritize the experience of the users....
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Relationship, Operations
Over the past year, we have had several different project managers. NextGen Healthcare should work...
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Product
NextGen Healthcare does okay on documenting office visits, but then there is nothing that shows me...
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Relationship, Operations
NextGen Healthcare has a lot of different teams, and the different team members have different...
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Operations
The training that is provided by NextGen Healthcare leaves some gaps, and our team still has to...
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Product
Staff are generally satisfied with the system. It does what the vendor says it is going to do,...
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Culture
NextGen Healthcare’s process for invoicing and the way that they track what is on the account is...
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Relationship
There was a recent ticket we put into the support team for an issue, and quite some time passed. The...
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Relationship
The people from NextGen Healthcare who we engage with most of the time are very positive and want to...
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Culture, Value
I would tell a peer to make sure that NextGen Enterprise EHR is what they need and that they can...
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Product
We have been waiting to upgrade for quite some time, and we keep getting put on the back burner.
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Product, Value
Our days in A/R can run anywhere from 16–20 days, and that is pretty darn good.
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Product
The EHR is laid out pretty cleanly. Providers sometimes have complaints because they have to click a...
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Product
There are a few areas in the EHR where it would be nice to make things a little more customizable....
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Operations, Product, Value
NextGen Enterprise EHR may be easy for us because we have had it for a long time; our users who have...
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Loyalty
We are planning to transition off of NextGen Enterprise EHR, but that transition was not our...
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Culture, Relationship
NextGen Healthcare is very good about keeping their promises. A lot of times, NextGen Healthcare...
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Product
We like that NextGen Enterprise EHR has an FQHC focus for reporting capabilities. The product really...
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Product
We would like the stability, reliability, and interoperability capabilities of NextGen Enterprise...
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Relationship
In general, the vendor keeps their promises. If an issue arises, they work with us to resolve it....
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Product
We are frustrated specifically with the physician side of the EHR. A system from Epic is obviously a...
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Relationship
The quality of NextGen Healthcare’s support depends on our issue. The quality varies. And NextGen...
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Culture, Relationship
In terms of technology, the vendor does well with providing new resources and offering new services.
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Relationship
The proactiveness of the service is dependent upon our representative. We had one representative...
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Relationship
The vendor has been keeping their promises. They have delivered what we requested. In the EHR, we...
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Value
If we request any modifications or interfaces, we have to pay for them. But we do have a scope of...
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Operations, Product
Our last upgrade was a little rocky.
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Operations
The training is good. We have some people going through superuser training, and that has been pretty...
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Relationship, Product
NextGen Healthcare has a vision for the EHR, and they consistently deliver. The virtual visit and...
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Culture
NextGen Healthcare had a data breach I had to learn about on the news. The vendor should have told...
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Relationship
There is one executive at NextGen Healthcare who highly advocates for us; they are phenomenal. We...
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Value
NextGen Enterprise EHR is unbelievably expensive but not as expensive as other EHRs.
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Product
One big issue we have been having is that the screen resolution on the EHR does not support 4K...
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Product
One part of setting up a password in NextGen Enterprise EHR requires users to fill out a web form...
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Loyalty, Product
NextGen Enterprise EHR is a client-based, server-based system. It is not a web-based application, so...
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Loyalty, Relationship
I am not sure whether something is going on with NextGen Healthcare, but people who have been...
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Culture
There is a lot of back-and-forth required to get certain statements of work done. We ask the vendor...
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Relationship
We get passed back and forth between people, and no one does the updates we want. We are supposed to...
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Operations
In setting up NextGen Enterprise EHR, there were a lot of things that needed to be manually done....
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Operations
Our technical resources during the NextGen Enterprise EHR implementation consistently failed to do...
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Culture, Relationship, Product
NextGen Healthcare advertises that their software is easy to integrate with and has a bunch of APIs,...
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Relationship, Product
NextGen Healthcare has a decently robust API and decent documentation.
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Value
NextGen Healthcare seems to enjoy hidden fees and nickel-and-diming. For instance, when we want the...
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Product
I like how flexible NextGen Enterprise EHR is. We have direct access to analytics data for...
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Relationship
NextGen Healthcare seems to offer a lot of support for federally qualified health centers, and they...
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Loyalty
NextGen Healthcare's development life cycle is somewhat risky. For example, we went to a particular...
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Product
NextGen Enterprise EHR is very point-and-click driven because of structured data elements. I would...
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Relationship, Product
We have used NextGen Healthcare's system for a long time. At this point, we are capable of...
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Relationship
NextGen Healthcare failed to introduce a strategy for a working intake collection or an advance...
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Relationship
The vendor's support and account management seem to have fallen significantly in recent years. The...
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Loyalty
Overall, I have seen the product fall short in many areas. Our experience with NextGen Healthcare...
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Culture, Product, Value
NextGen Healthcare is trying to add value to their existing product. They are doing that by...
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Operations, Product
The vendor's upgrade process is poorly managed. We have been trying to get a particular upgrade for...
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Value
NextGen Healthcare charges us for every little thing. For example, if we want to add something not...
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Product
The NextGen Healthcare EHR has harder processes to complete compared to our other solution. When we...
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Loyalty, Product
Organizations that choose to go with NextGen Healthcare have to define their goals. If they want to...
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Culture, Relationship
NextGen Healthcare does not keep 100% of their promises, but I don't think that is different from...
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Product
NextGen Enterprise EHR’s benefits are also a double-edged sword in terms of versatility and...
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Relationship, Product
I would tell NextGen Healthcare to focus on the current product and on resolving current issues...
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Relationship, Product
If we have a problem, there is a good possibility the vendor will say that it is a known issue. That...
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Relationship, Product
We would like NextGen Healthcare to improve the system's reliability. There are frequent outages...
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Product, Value
I would probably not buy NextGen Enterprise EHR. It isn't for me. There are better alternatives out...
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Product
NextGen Healthcare regularly comes out with new vaccination records or codes, and there are updates...
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Culture
I would tell someone looking into NextGen Enterprise EHR that they should go in with their eyes open...
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Operations
When I first started managing NextGen Enterprise EHR, I was just kind of learning as I went, and I...
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Loyalty, Relationship
I want to see so much improvement from NextGen Healthcare. I would like their service to be faster...
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Operations, Product
The upgrade process for NextGen Healthcare’s EHR is incredibly cumbersome. The guidance from NextGen...
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Product, Product
We would like to see NextGen Healthcare make their portal accessible via text messages instead of...
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Relationship, Relationship
When NextGen Healthcare releases smaller products, they assign a project coordinator. Then, we can...
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Relationship, Relationship
NextGen Healthcare has subcontracted a lot of their support to offshore organizations. We aren't as...
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Loyalty, Loyalty
There are going to be a lot of changes with the patient portal in NextGen Enterprise EHR, and I...
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Product, Product
Everything has been going well with NextGen Enterprise EHR. The vendor has continued to put out some...
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Culture, Culture, Value, Value
The charges with NextGen Healthcare have been pretty consistent. Of course, we see increases in fees...
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Operations, Operations
We don't use a lot of training from NextGen Healthcare. However, we did get trained in one thing,...
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Product, Product
The biggest strength of NextGen Enterprise EHR is the ability to individually customize things by...
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Culture, Culture, Product, Product
I would like NextGen Healthcare to offer the system as a web-based application instead of as a...
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Culture, Culture, Relationship, Relationship
NextGen Healthcare hasn't been able to keep all of their promises. We have had some issues with...
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Product, Product
I like the system. Its reports are good, and it is easy to search for patients in it. The only bad...
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Product, Product
We use a lot of scribes now because our providers were tired of using our dictation software to...
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Product, Product
Doing medical summaries and CCDs in the system is slow. It takes our end users a while to get that...
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Value, Value
Large organizations love NextGen Enterprise EHR because the program is so customizable, and the...
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Culture, Culture, Value, Value
When NextGen Healthcare gives us something that needs to be upgraded, they give us whatever is on...
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Product
NextGen Enterprise EHR has been good for our company because it allows for flexibility in provider...
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Relationship, Operations
What our problems boil down to are our timelines. The times we have had to work with NextGen...
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Culture
NextGen Healthcare does a good job selling their products with the capabilities they have. There are...
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Relationship, Product
Our systems work well together. In the early days, it was questionable because the vendor basically...
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Product
Our providers complain about the ease of use of NextGen Enterprise EHR all the time. The product is...
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Loyalty, Relationship
NextGen Healthcare's support team takes way too long, and that is part of the reason why we continue...
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Culture, Relationship
I don't think NextGen Healthcare is all that proactive; they wait for us to come to them with...
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Relationship
I feel like NextGen Healthcare has a lot of executives on the calls with us or higher-level senior...
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Product, Value
NextGen Enterprise EHR is a good tool for us. It allows for a lot of flexibility, but we have pushed...
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Product, Value
The product is fairly time consuming and labor intensive. It has several steps to accomplish a...
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Product
The product doesn't work very well. There are a lot of things that we thought it would be able to do...
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Operations
When we needed training, we got about 30 minutes on the phone with the vendor, and we had to figure...
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Culture, Relationship, Product
From a lab standpoint, the product doesn't work well. When we were investigating EMRs several years...
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Product
The product doesn't integrate very well with other things.
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Loyalty
Not a lot of things are done well with NextGen Enterprise EHR, so we are transitioning away from the...
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Product
NextGen Enterprise EHR doesn’t interface with some of the systems we have, and it seems as if a lot...
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Product
All of the modules within the EHR work very well, especially the lab, medication, and diagnosis...
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Product
The product does have interoperability, but it would be better if there were more interoperability...
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Product
Providers always want EHRs to require fewer clicks, and wanting fewer clicks is the most common...
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Product
One thing I like about NextGen Enterprise EHR is the ease of use of the templates, specifically...
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Product
We went through an upgrade and got a new patient portal, and the portal has been horrible. It is our...
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Relationship
NextGen Healthcare has been very slow to respond to support cases. For example, we have had one case...
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Operations
During our upgrade, NextGen Healthcare’s implementation team wasn't very knowledgeable about the new...
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Product
There are some bumps right now in terms of integration in NextGen Enterprise EHR.
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Product
My providers would always like fewer clicks in NextGen Enterprise EHR.
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Culture, Loyalty
We are a newer customer with NextGen Healthcare. Overall, I am really disappointed. The EHR is not...
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Operations
I had to train my entire staff. NextGen Healthcare trained us, and then we had to train our staff.
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Value
Now that things have stabilized, we are getting value out of the product, but for a while, the...
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Product
In terms of integration, the vendor's APIs do a good job.
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Relationship, Product
In the past, we used custom templates instead of native templates because NextGen Healthcare didn't...
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Loyalty
If I had to make a decision, I think I would choose to stick with NextGen Enterprise EHR, but only...
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Culture, Relationship, Operations
The vendor usually keeps their promises, but they don't always. We just did an upgrade, and that was...
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Loyalty
Everyone is moving to the cloud. NextGen Healthcare was trying to keep up with the times, but...
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Relationship
NextGen Healthcare's support hasn't been that great in the last year or so. It has declined. I think...
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Relationship
NextGen Healthcare has been a really great partner. Even when we thought that we were going to...
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Product
NextGen Enterprise EHR is on the right track. It is really easy to navigate. We can set up...
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Culture, Relationship
When I talk to our IT group that handles the billing and invoicing, they ask me questions about...
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Product
There are things inside the product that we would like to utilize, but we don't know how to. We...
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Relationship, Product
We have to go searching for things in the success community. The vendor doesn’t tell us about things...
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Product
There is some functionality in the product that allows us to look at a visit from another practice....
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Product
NextGen Enterprise EHR has a lot of features and functionalities that work. The quality is there....
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Product
NextGen Healthcare hasn’t kept things up-to-date and maximized for efficiency or simplicity. The...
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Product
NextGen Enterprise EHR is one of the better EHRs for ambulatory practices on the reporting side. The...
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Loyalty, Relationship
Historically, at user group meetings, NextGen Healthcare has presented all the new upcoming things...
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Relationship
The biggest struggle with the vendor is getting help with tickets and getting in touch with somebody...
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Operations
When we had an upgrade, the people that did the onboarding didn’t show us anything related to our...
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Relationship, Product
We are having an issue with things not being resolved by the vendor. We have been having...
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Relationship
NextGen Healthcare’s support is beginning to decline. On the support side, everybody took a hit...
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Relationship, Product
We have seen an overall decline in NextGen Healthcare’s new development and functionality. A lot of...
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Loyalty
The product is not part of our long-term plans. We constantly survey what is out there, but nobody...
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Culture, Relationship
NextGen Healthcare seems to be focused on investors and new clients. Their pitch and their promises...
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Loyalty, Value
I have seen demos of several different electronic health records throughout the years, and there are...
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Product
There are extra points and clicks within NextGen Enterprise EHR. At the provider level, there are a...
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Product
NextGen Enterprise EHR's greatest strength is its ability to meet pretty much all our practice’s...
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Loyalty, Relationship, Operations
I would like to be able to create more templates in the EHR. When I called NextGen Healthcare to...
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Operations, Product
The program itself works very well. My biggest struggle is that sometimes I can be charting until...
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