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User Commentary

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CIO

Our happiness with the flexibility of the system has always kept us with NextGen Healthcare. It is...

Apr 2021
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CIO

NextGen Healthcare touts a lot of things, but some of them never come true. However, they do keep...

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CIO

When I look from an overall strategy standpoint, NextGen Healthcare always seems to be a little late...

Apr 2021
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CIO

I would recommend NextGen Healthcare, but I would say to proceed with caution. One reason why I...

Apr 2021
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CIO

Ease of use for providers on a daily basis is important for me. We hear complaints all the time...

Apr 2021
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CIO

What is most disappointing to me is when NextGen Healthcare rolls out an upgrade that is full of...

Apr 2021
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CIO

I feel like NextGen’s training for upgrades, especially for new implementations or new features,...

Apr 2021
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Director

There are so many things right at our fingertips with NextGen Enterprise EHR. We can just click into...

Apr 2021
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Director

We didn't receive true NextGen Enterprise EHR training. We had trainers that went to be trained and...

Apr 2021
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Director

NextGen Enterprise EHR has bugs that need to be worked out.

Apr 2021
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Director

NextGen Healthcare has allowed us to interface with several other sites.

Apr 2021
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CMIO

I would love to have a page in NextGen Enterprise EHR that looks like Facebook page. It would offer...

Apr 2021
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Analyst/Coordinator

I was not hired to build NextGen Enterprise EHR. However, I do it because there isn't anyone else to...

Apr 2021
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Analyst/Coordinator

Support from NextGen Healthcare is helpful, and I usually get what I need. I call them a lot because...

Apr 2021
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CMIO

Some of the workflows in NextGen Enterprise EHR aren’t necessarily missing; we just have to click a...

Apr 2021
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CMIO

NextGen Healthcare is very engaged with their clients in building new features in the EHR. I really...

Apr 2021
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CMIO

My dream for NextGen Enterprise EHR would be that it learns how I use it and develops workflows for...

Apr 2021
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Manager

We will see what comes with the next release because our score may drop in a year from now. The...

Apr 2021
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Manager

I think the product is great. We are a square peg that doesn’t fit into a round hole. The system...

Apr 2021
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Analyst/Coordinator

What is effective about NextGen Enterprise EHR is that it is well formed in terms of providing a...

Apr 2021
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Analyst/Coordinator

The support from NextGen Healthcare is very good. If I have any issues or concerns, I can contact...

Apr 2021
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Manager

The vendor does not avoid charging for every little thing. Just like with any other vendor, NextGen...

Apr 2021
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Manager

The vendor has changed their structure of upgrades. We have to involve their technical resources or...

Apr 2021
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Manager

Some of my team members find the system to be very difficult, but that is also based on their...

Apr 2021
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Manager

The vendor touts their ability to have moved to FHIR API, but they are also closing doors. They are...

Apr 2021
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Manager

The vendor's support is not the best. Some of the folks on the customer service team and practice...

Apr 2021
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Manager

The vendor has known issues around proactivity. I do appreciate that they send out a news flash...

Apr 2021
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Manager

The vendor releases upgrades, and things break. I don’t know whether the vendor tests things enough....

Apr 2021
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CIO

NextGen Healthcare has gone above and beyond to help us. NextGen Enterprise EHR was our top choice....

Apr 2021
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CIO

I like NextGen Enterprise EHR. NextGen Healthcare is up and coming. More people are learning about...

Apr 2021
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Analyst/Coordinator

Our relationship with NextGen Healthcare used to be better. It sounded like our organization wanted...

Apr 2021
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Analyst/Coordinator

NextGen Healthcare tries to keep their promises, but the salespeople aren't the ones who keep the...

Apr 2021
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Analyst/Coordinator

We do our own training because NextGen Healthcare charges for training. The training could have...

Apr 2021
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Analyst/Coordinator

We have had to add programs to the EHR. Some of the reporting doesn't work as designed, and that has...

Apr 2021
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Analyst/Coordinator

The doctors aren't happy with the NextGen Healthcare system. They say that they pay too much. A lot...

Apr 2021
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Analyst/Coordinator

The product is intuitive. We can give it to a user, and they can go ahead and do what they need to do....

Apr 2021
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Director

We are able to integrate with NextGen Enterprise EHR just because of the open database that the...

Apr 2021
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Director

NextGen Healthcare does a lot of webinars and communication before an upgrade so that we are aware...

Apr 2021
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Director

NextGen Healthcare tries hard to deliver new technology; however, they could do things better. For...

Apr 2021
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Director

We couldn't manage the EHR at first, so we hired a programmer. It required a programming brain to...

Apr 2021
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Director

We have to redo a lot of our enhancements when there is an upgrade. I wouldn't say that things...

Apr 2021
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Director

I know some practices that have been through three or four EMRs, and still nobody is totally happy...

Apr 2021
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Director

NextGen Healthcare keeps promises as well as any company does, but NextGen Healthcare is sometimes...

Apr 2021
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Director

The most frustrating thing about NextGen Enterprise EHR was that the workflow was not compatible...

Apr 2021
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Director

NextGen Healthcare has good technical support. The support people are responsive and usually reply...

Apr 2021
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Manager

We have been on NextGen Enterprise EHR for many years, and I have worked with other EHRs that are a...

Apr 2021
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Manager

The product works well. We have been able to navigate and develop the whole workflow for our...

Apr 2021
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Director

A few years ago, we put out an RFP to see whether there was anything else out there that we wanted...

Apr 2021
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Director

On the whole, NextGen Healthcare has improved what they deliver greatly. We were a part of NextGen...

Apr 2021
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Director

NextGen Healthcare will charge us out the wazoo with nickel-and-diming. I would put an emphasis on...

Apr 2021
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Director

NextGen Healthcare’s implementation services have gotten much better. NextGen Healthcare makes us...

Apr 2021
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Director

There are certain aspects of Enterprise EHR where I don’t know why it can’t just work like it is...

Apr 2021
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Director

NextGen Healthcare did some work for us during COVID-19, and they responded really well. I am...

Apr 2021
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Director

NextGen Healthcare has never really delivered very well on having a good ROI. The system is really...

Apr 2021
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Director

I would be happy to recommend NextGen Enterprise EHR to others, but I would tell them that they...

Apr 2021
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Manager

We are able to get quick responses from the vendor’s people who do work in the application with...

Apr 2021
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Manager

I would like it if NextGen Healthcare got a panel of providers together in our specialty to talk...

Apr 2021
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Manager

With what we ask of them, NextGen Healthcare keeps promises. We sometimes want to ask for the stars...

Apr 2021
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Manager

NextGen Healthcare loves charging for every little thing. They are big on sales, so they always have...

Apr 2021
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Manager

I would mention to peers considering NextGen Healthcare that the application specialist within their...

Apr 2021
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Director

We love the interoperability that we have been able to achieve with NextGen Enterprise EHR. It is...

Apr 2021
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Manager

NextGen Healthcare has always been really open to our ideas and suggestions. They are responsive...

Apr 2021
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Manager

NextGen Healthcare has done a lot to really focus on our specialty. That has been a big positive of...

Apr 2021
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Manager

I would tell potential buyers that transitioning to a new EHR will be time consuming. They should...

Apr 2021
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Manager

It is an added cost for us to add new features to NextGen Enterprise EHR, like virtual visits or a...

Apr 2021
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Manager

NextGen Healthcare was really good about following up with us and making sure that we were on track...

Apr 2021
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Manager

NextGen Healthcare helped us set up an electronic referral process with other providers that we work...

Apr 2021
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Manager

NextGen Enterprise EHR is excellent. I really love working on it. I feel like the product is cutting...

Apr 2021
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Manager

The only issue I have with NextGen Healthcare is that we recently started having them host the...

Apr 2021
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Analyst/Coordinator

NextGen Enterprise EHR is fairly easy to use. We get a lot of good feedback from our providers about...

Apr 2021
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Analyst/Coordinator

I wouldn't say that NextGen Healthcare charges us for every little thing, but there is definitely a...

Apr 2021
(0)
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Analyst/Coordinator

There are some special measures and guidelines that we have to go by with our EHR. Sometimes, I feel...

Apr 2021
(0)
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Analyst/Coordinator

NextGen Healthcare responds to web support cases within a reasonable time frame. I have a contact...

Apr 2021
(0)
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Director

NextGen Healthcare provides us with unique flexibility on the EHR side. We have been able to tailor...

Apr 2021
(0)
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Director

Our understanding was that the system's future upgrades would be included as part of our maintenance...

Apr 2021
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Director

Overall, our experience with NextGen Enterprise EHR has been positive. Our relationship with NextGen...

Apr 2021
(0)
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Analyst/Coordinator

With NextGen Healthcare's solution, a lot of the built-in functionality isn’t geared toward our...

Apr 2021
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Analyst/Coordinator

If we are looking to add on more things that don’t come out of the box, NextGen Healthcare will...

Apr 2021
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Analyst/Coordinator

NextGen Healthcare has a training portal, but it isn’t very well organized. They also have a...

Apr 2021
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Analyst/Coordinator

We can customize the EHR, and because each practice is different, there is no real training. It is...

Apr 2021
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Manager

We won’t be using NextGen Healthcare's software for long. We are moving to a different system as a...

Apr 2021
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Manager

We struggled with the implementation. We were learning the system, and we struggled a lot with the...

Apr 2021
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Manager

I have had numerous physicians come on board with us over the last couple of years, and they comment...

Apr 2021
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Manager

The system has really grown in terms of patient-centered care. The vendor has really listened to us...

Apr 2021
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Manager

NextGen Healthcare's support needs improvement. We struggle to run UDS reports in the system every...

Mar 2021
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Manager

There are a lot of functions in the system that aren't automated. Those functions could be much more...

Mar 2021
(0)
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Manager

In the past, I have used solutions that are similar to NextGen Enterprise EHR. If I had to choose...

Mar 2021
(0)
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Manager

NextGen Healthcare doesn’t charge for everything, but there are a lot of things that we get charged...

Mar 2021
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Manager

The system is easy to use. Especially since we have it customized. I like that we have the ability...

Mar 2021
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Manager

We have a NextGen Healthcare account representative, and that person is very good. That is probably...

Mar 2021
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Manager

NextGen Healthcare could improve the ideas board. That is kind of a black hole for things that we...

Mar 2021
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Manager

With some of the tickets we submit, it is difficult to interact with the people on the other side...

Mar 2021
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VP/Other Executive

We have invested pretty heavily in the infrastructure that we operate on as well as the human...

Mar 2021
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VP/Other Executive

I don't think that I would look at NextGen Enterprise EHR again if we had the option to buy it...

Mar 2021
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VP/Other Executive

NextGen Healthcare doesn't make a lot of promises. I can't think of specific commitments that the...

Mar 2021
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VP/Other Executive

Anytime there is a conversation, the goal is to charge us. Due to COVID-19, we had a lot more staff,...

Mar 2021
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VP/Other Executive

We haven't really required implementation services to a great degree. One of our upgrades was...

Mar 2021
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VP/Other Executive

NextGen Healthcare is very reactive. Quite often, we find issues that the vendor wasn't aware of....

Mar 2021
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VP/Other Executive

Specifically to NextGen Healthcare, some of the things that we see are different ways for us to...

Mar 2021
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VP/Other Executive

The vendor definitely needs to improve their support. Our expectations are probably a little higher...

Mar 2021
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VP/Other Executive

We recognize that the system is a key reason that we are so strong in our industry. Some of our...

Mar 2021
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VP/Other Executive

Our account manager is fantastic and is a really strong champion of ours. That person represents us...

Mar 2021
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Manager

The vendor does really well at not charging for every little thing. They charge us on big huge...

Mar 2021
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Manager

Our go-live process was perfect with the vendor. Everything went really well. They did an upgrade...

Mar 2021
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Manager

The vendor doesn’t really train. They provide us with the training material, which is good. It is...

Mar 2021
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Manager

The product does what it was promoted to do, but there are always variables with every product we...

Mar 2021
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Manager

Our doctors have seen other products that they like better. They really want to be able to have a...

Mar 2021
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Manager

The vendor's support does get issues resolved, but it can take them three weeks just to call back....

Mar 2021
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Manager

The vendor's service is proactive. The vendor is always sending out information. The vendor...

Mar 2021
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Director

The system’s usability has come a long way in the last few years, but we still have to have somebody...

Mar 2021
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Director

The system's interoperability is great. It works with Direct messaging and with our HL7 interfaces....

Mar 2021
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Director

The vendor's support has dramatically improved over the last few years. We are very pleased with...

Mar 2021
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Director

The solution is a server-based application that we install on a PC or on servers, and that has led...

Mar 2021
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Director

Being an installed client on the workstation can lead to issues with printing. Especially when the...

Mar 2021
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Director

Quality Systems purchased Mirth Corporation several years ago, and they haven't really leveraged...

Mar 2021
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Director

Templates are not always super quick to load. There is not a whole lot of customization that can be...

Mar 2021
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Manager

NextGen Healthcare does a lot of things without telling us. There isn't a lot of transparency....

Mar 2021
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Manager

The EHR is hard to use. There are a lot more steps than we are used to. We have to go to a lot of...

Mar 2021
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Manager

The training experience was negative. I would definitely give the training a low score. The...

Mar 2021
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Manager

There is no phone support because all NextGen Healthcare does is put in a ticket for us and call us...

Mar 2021
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Manager

We absolutely love NextGen Enterprise EHR. We can work with the EHR because we can make...

Mar 2021
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CIO

The documentation is integrated within NextGen Enterprise EHR. It is a telehealth visit thing, but...

Mar 2021
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CIO

NextGen Healthcare probably charges us for every little thing. At the end of the day, all the...

Mar 2021
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CIO

The EHR is not perfect, but it is pretty good. NextGen Healthcare is not there yet, but they are...

Mar 2021
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CIO

NextGen Healthcare is proactive from an EHR standpoint, and they know the regulations that are...

Mar 2021
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CIO

NextGen Healthcare is really good at ongoing support. They are getting there, but they got an influx...

Mar 2021
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CIO

I talk to the NextGen Healthcare leaders, but never the executives. They do pretty well. Things have...

Mar 2021
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CIO

I would absolutely recommend this system, for what it brings to the table and the integration...

Mar 2021
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CEO/President

We have our chronic challenges with NextGen Healthcare, and we are working with them to better use...

Mar 2021
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Director

There were some glitches with the last upgrade we went through. I don't think there were any...

Mar 2021
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Director

We have NextGen Enterprise EHR integrated with our referral system. NextGen Healthcare was able to...

Mar 2021
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Director

When we are looking at the screens, the workflow is good, but NextGen Enterprise EHR could be...

Mar 2021
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Director

I have used another system before, and NextGen Enterprise EHR is a little bit more user friendly.

Mar 2021
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Analyst/Coordinator

If I could tell the vendor to focus on something, it would be patient education. NextGen Enterprise...

Mar 2021
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Analyst/Coordinator

The vendor should probably focus on and prioritize the outcomes. It is challenging to keep up with...

Mar 2021
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Analyst/Coordinator

Recently, I was trained on a NextGen Healthcare product. We had a project manager. The training was...

Mar 2021
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Analyst/Coordinator

At our organization, there are so many examples of services and functionalities that we aren't...

Mar 2021
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Analyst/Coordinator

NextGen Healthcare has stayed on top of interoperability with NextGen Share. The vendor has specific...

Mar 2021
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Analyst/Coordinator

There is so much that NextGen Healthcare is working on. They have so many teams that are working on...

Mar 2021
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Analyst/Coordinator

NextGen Healthcare's support has improved. The vendor has outsourced the support to some third...

Mar 2021
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Analyst/Coordinator

Our account executive is amazing. We recently got a new one. Our previous account executive was...

Mar 2021
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Analyst/Coordinator

I boast about NextGen Healthcare all the time. There are still things that the vendor has identified...

Mar 2021
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Manager

I would like NextGen Healthcare to have things more relevant to my specialty in their system....

Mar 2021
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Manager

We can’t use the patient portal. It has a bunch of issues, and patients always have issues with it....

Mar 2021
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Manager

We are thinking about switching EHRs. With NextGen Enterprise EHR, the amount of resources we need...

Mar 2021
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Manager

We have actually had to start using NextGen Healthcare’s telehealth platform because of COVID-19....

Mar 2021
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Manager

The cost for anything we want to add has been getting higher on a regular basis. We feel...

Mar 2021
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Director

I would like to see NextGen Healthcare provide more information on the updates and make it more cost...

Feb 2021
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Director

One of the concerns I have is the ability to do customizations with newer versions of the product....

Feb 2021
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Director

I have gotten an account manager that is outstanding. It doesn’t feel like that person only works...

Feb 2021
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Director

I have a few support issues with our general support. NextGen Healthcare seems to be going through a...

Feb 2021
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VP/Other Executive

The vendor has been fine about keeping promises. We started an upgrade project, and the salesperson...

Feb 2021
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VP/Other Executive

We are coming up to the level of proactivity we need to be at with the vendor, but I have heard that...

Feb 2021
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VP/Other Executive

The system is fairly easy to use. It is compartmentalized. As I am learning more about the product,...

Feb 2021
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VP/Other Executive

There are some clinical people in our organization who would like to change products. We are looking...

Feb 2021
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VP/Other Executive

We have had problems with interfaces and interoperability. We have a small company that we work...

Feb 2021
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VP/Other Executive

When we have issues, the quality of support is very mixed. Sometimes we get somebody who can solve...

Feb 2021
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VP/Other Executive

A lot of the vendor's software has become dated. Most applications we run into these days are web...

Feb 2021
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VP/Other Executive

NextGen Healthcare has itemized charges for a lot of things. They don't avoid charging us. We have...

Jan 2021
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VP/Other Executive

The modernization of the product has been miserably slow. We are unable to use it on different...

Jan 2021
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VP/Other Executive

We can't resize some of the screens. We have touchscreens, but some of the boxes are so small that...

Jan 2021
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VP/Other Executive

NextGen Healthcare seems to want to develop integration themselves and have the pieces on their...

Jan 2021
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VP/Other Executive

NextGen Healthcare does respond to tickets, so the support is relatively good. They don't answer the...

Jan 2021
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Director

I would like the vendor to continue enhancing their tools. NextGen Healthcare had a few years where...

Jan 2021
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Director

NextGen Healthcare has some challenges with the compartmentalization of functionality. They kind of...

Jan 2021
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Director

NextGen Healthcare's system is still the best system to integrate with by far. There has never been...

Jan 2021
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Director

The vendor does a nice job with their executive involvement. If there is an issue, the vendor will...

Jan 2021
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Director

The vendor does a nice job with the regulatory changes. The vendor is very proactive and up to date...

Jan 2021
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Director

Some of the physicians don't feel that the system is specialty friendly, but they always feel that...

Jan 2021
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Director

I would like for the vendor to focus on the quality of their service and support, the ease of use,...

Jan 2021
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CIO

The vendor does a pretty good job of delivering new technology. I would rank them down a little bit...

Jan 2021
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CIO

Out of all of our vendors, NextGen Healthcare takes the longest to get back to us. The vendor falls...

Jan 2021
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CIO

NextGen Healthcare's executives are involved. The vendor recently sent out an email telling their...

Jan 2021
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CIO

We have used this product for a long time. It is great. We have built everything in the system...

Jan 2021
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CIO

Our product is fairly customized, so many of the things that the vendor puts out don't apply to us....

Jan 2021
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CIO

The vendor's interoperability efforts have been great. Their portal is good. Patients get the...

Jan 2021
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CIO

I would give the vendor kudos for interoperability, but I don't think that they have put enough...

Jan 2021
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CIO

There isn't much that we can't do with this product. We don't interact with the vendor a lot because...

Jan 2021
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Director

We have gone through some changes that have reduced the amount of nickel-and-diming, but NextGen...

Jan 2021
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Director

We did an upgrade with a patch recently, and it was devastating and very painful. It was the worst...

Jan 2021
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Director

There are too many options in the EHR. It has the ability to do things, but it is not streamlined....

Jan 2021
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Director

We purchased NextGen Healthcare's system because of the flexibility regarding custom templates. The...

Jan 2021
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Director

There are often bugs and workarounds that we have to use. We would like to see fewer clicks in the...

Jan 2021
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Director

NextGen Healthcare is making advancements. They are going to a new platform for their templates, and...

Jan 2021
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Manager

The product is part of our long-term plans. I have used the product at another health system, and I...

Jan 2021
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Manager

The top three areas I would like the vendor to focus on would be practice management, price and...

Jan 2021
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Manager

I like that we have the ability to make modifications to the templates we use at our clinic.

Jan 2021
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Manager

The system is slow and clunky. It takes multiple clicks to get from point A to point B. The system...

Jan 2021
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Manager

NextGen Enterprise EHR's weakness is that it is very complex. I daydream of vendors coming out with...

Dec 2020
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Manager

Primary care doctors used to do everything. We might see a nurse practitioner for our preventive...

Dec 2020
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Manager

My problem with NextGen Healthcare is the support. The support has been great, but the vendor moved...

Dec 2020
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Manager

NextGen Healthcare’s interface is 10–15 years old. It works well, but it is very antiquated because...

Dec 2020
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Manager

The EHR does everything we need as far as we know, so the overall functionality is excellent....

Dec 2020
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Manager

I wouldn't give the system a super high rating for ease of use because we can’t adjust the screen...

Dec 2020
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Manager

The vendor has really stepped up their game in the last few years in terms of delivering new...

Dec 2020
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Manager

The vendor needs to work on minimizing the providers' involvement to do an encounter. Doctors have...

Dec 2020
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Analyst/Coordinator

The templates for NextGen Enterprise EHR are the weakest pieces. I don’t have the flexibility to do...

Dec 2020
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Analyst/Coordinator

I am really happy with the rules engine in NextGen Enterprise EHR. That is a strength.

Dec 2020
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Director

We are very comfortable with NextGen Enterprise EHR because we have been using it for a long time,...

Dec 2020
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Director

We don’t have the support from the higher-ups at NextGen Healthcare that we have been promised year...

Dec 2020
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Director

NextGen Healthcare recently changed their structure in how we purchase licenses. We used to be able...

Dec 2020
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Director

NextGen Healthcare can’t seem to understand the unique nuances of our situation. For years, we have...

Dec 2020
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Analyst/Coordinator

NextGen Healthcare fulfills all their promises about their product. We like the EHR, the workflow,...

Dec 2020
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Analyst/Coordinator

I think we are generally satisfied with the product. If there were anything the vendor could...

Dec 2020
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Nurse

I don't know that I would recommend this system. NextGen Healthcare has been really good, but...

Dec 2020
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Nurse

We did a fairly significant upgrade and didn't get any training. We literally had to hunt and find...

Dec 2020
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Nurse

The EHR is fine. My providers think they have to hunt for things too much, though. They would like...

Dec 2020
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Nurse

We aren't on the most current version. We are waiting until the 2021 regulations come out. We also...

Dec 2020
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Manager

We will give NextGen Healthcare the benefit of the doubt for how the system supports...

Dec 2020
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Manager

Implementation services, including upgrades, are pretty good. We are often the broken cog. We are...

Dec 2020
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Manager

The overall product quality, including upgrades, is better than average. It is still buggy though....

Dec 2020
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Manager

NextGen Healthcare supported us through the pandemic very well. They came out with some COVID-19...

Dec 2020
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Director

If I were given the power to choose, maybe I wouldn’t choose NextGen Healthcare again. I think I...

Dec 2020
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Manager

We pay for everything that we have from NextGen Healthcare, and I think that is appropriate. I don't...

Dec 2020
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Manager

Interoperability is a larger conversation that involves more parties than just NextGen Healthcare....

Dec 2020
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Manager

If the product functionality is good out of the box, I consider that to be proactive. When we do...

Dec 2020
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Director

I would say that NextGen Healthcare keeps all promises because I see their effort. Their training...

Dec 2020
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Director

The EHR is mainly used by our providers, our physicians, and nurse practitioners, and for those in...

Dec 2020
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Director

We do not really interact with executives unless we are in a NextGen Healthcare User Group Meeting...

Dec 2020
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Director

I wouldn’t just tell friends that the solution is a good product. I would recommend that they check...

Dec 2020
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Director

I think my satisfaction in a year is still going to be the same. I am never going to hit a perfect...

Dec 2020
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