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NextGen Enterprise EHR Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Product

NextGen Enterprise EHR is user friendly, and the providers can learn it really quickly. It is...

Dec 2024
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Manager

Operations

NextGen Healthcare did really well with ongoing training, and their support is there if anything...

Dec 2024
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Manager

Loyalty, Value

With NextGen Healthcare, there have been some things that I consider standard functionality that...

Dec 2024
||
(0)
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Manager

Operations, Value

If we need a new interface or a new template, we can manage to get it done in most cases. For...

Dec 2024
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Manager

Relationship

One thing that NextGen Healthcare does well is our client services representative and account...

Dec 2024
||
(0)
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Manager

Relationship

NextGen Healthcare’s support is not flawless. I had a situation where I had scheduled an appointment...

Dec 2024
||
(0)
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Manager

Loyalty, Product

My reason for not wanting to buy NextGen Enterprise EHR is that it is built off of a 32-bit...

Dec 2024
||
(0)
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Manager

Relationship, Operations

NextGen Healthcare’s development has seemingly degraded a bit with things like the quality of the...

Nov 2024
||
(0)
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Manager

Product, Value

With NextGen Enterprise EHR, everything is an interface, and that is fine. That seems to be the way...

Nov 2024
||
(0)
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Manager

Operations

NextGen Healthcare doesn’t really offer training. They have their e-learning platform, and a lot of...

Nov 2024
||
(0)
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 or  to see details.

Manager

Loyalty, Relationship

The experience with NextGen Healthcare has degraded dramatically over the last few years or so. We...

Nov 2024
||
(0)
 Thank you  Helpful

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CEO/President

Relationship

We have had a lot of problems with NextGen Healthcare lately. Their support has gone way downhill,...

Nov 2024
||
(0)
 Thank you  Helpful

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CEO/President

Loyalty, Relationship, Product

NextGen Healthcare used to be very good, but they have gone downhill. There is not a lot of content...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

We have issues with NextGen Enterprise EHR. It is too clunky and not intuitive like Apple products...

Nov 2024
||
(0)
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CEO/President

Relationship

NextGen Healthcare went with their own patient intake management product, and they tried to restrict...

Nov 2024
||
(0)
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CEO/President

Loyalty, Relationship

NextGen Healthcare has taken a big fall, and I don't know what they are going to do about it, but it...

Nov 2024
||
(0)
 Thank you  Helpful

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Manager

Loyalty

The product is in our long-term plans so far, though there are considerations to perform an RFP to...

Nov 2024
||
(0)
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Manager

Product

The product's biggest strength is the configuration. Within the EHR template set, we are able to...

Nov 2024
||
(0)
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Manager

Operations

It is challenging to find some of the vendor's training resources. When we have a one-on-one or we...

Nov 2024
||
(0)
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Manager

Value

We have been with the vendor for a very long time, so I understand that there have been structural...

Nov 2024
||
(0)
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Manager

Loyalty

I'm hoping that the upcoming upgrade will increase our satisfaction. I'm hoping it will improve the...

Nov 2024
||
(0)
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Manager

Product

Our issues with integration go back to people needing more resources and an understanding of...

Nov 2024
||
(0)
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Manager

Product

The product's ease of use could be better, and part of it is that there are so many ways to do the...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Operations, Product

A lot of things don't function the way they are supposed to because our facility is unique. There is...

Nov 2024
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(0)
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Manager

Loyalty

I certainly don't expect NextGen Healthcare to invest heavily in our field of practice, but if they...

Oct 2024
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(0)
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Manager

Loyalty, Product

For what it's designed for NextGen Enterprise EHR probably works really well. They very heavily...

Oct 2024
||
(0)
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VP/Other Executive

Product

The technology meets our basic needs. There could be much better functionality around population...

Oct 2024
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(0)
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VP/Other Executive

Culture, Value

The things that NextGen Healthcare touts will make the product better are always an additional fee....

Oct 2024
||
(0)
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VP/Other Executive

Relationship, Operations

We had one terrible project manager, but a more recent project manager was wonderful.

Oct 2024
||
(0)
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VP/Other Executive

Loyalty

There has been a push for us to get on Epic's system, so I don't think NextGen Healthcare is in our...

Oct 2024
||
(0)
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VP/Other Executive

Relationship, Product

NextGen Healthcare made some significant changes in the workflow and the overlay of the EHR. I think...

Oct 2024
||
(0)
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VP/Other Executive

Operations

During an upgrade implementation, we were supposed to essentially have a different skin on the...

Oct 2024
||
(0)
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VP/Other Executive

Product, Value

In theory, NextGen Healthcare delivers new technology. For example, they have an ambient speech...

Oct 2024
||
(0)
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VP/Other Executive

Relationship, Product

One of the challenges that we run into is that anytime we customize anything with NextGen...

Oct 2024
||
(0)
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VP/Other Executive

Relationship

Our relationship with NextGen Healthcare could be better. Part of the problem is overpromising and...

Oct 2024
||
(0)
 Thank you  Helpful

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Director

Culture, Product

Every time we take an upgrade for NextGen Enterprise EHR, we have slowness in the system to the...

Oct 2024
||
(0)
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Director

Loyalty, Relationship

Executive involvement from NextGen Healthcare is really high right now because we told the vendor...

Oct 2024
||
(0)
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Director

Product

The providers have a lot of pain points where they feel like NextGen Enterprise EHR has a lot of...

Oct 2024
||
(0)
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Director

Relationship

NextGen Healthcare has gone through a lot of leadership changes. They have let a lot of staff...

Oct 2024
||
(0)
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Director

Culture, Value

NextGen Healthcare raises their fees really high all the time, so NextGen Enterprise EHR is not...

Oct 2024
||
(0)
 Thank you  Helpful

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CIO

Product

From the point of care all the way down to reports, NextGen Enterprise EHR is definitely meeting our...

Oct 2024
||
(0)
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CIO

Relationship

We have a strong relationship with NextGen Healthcare. I know both the project management people and...

Oct 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Product

NextGen Healthcare has done a fantastic job on certain things. They were number one in the country...

Oct 2024
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(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty

I have been on the system for many years. If my organization were brand new and were starting from...

Oct 2024
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(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I would love to see the system's radiology interfaces work better. I would also love to see how we...

Oct 2024
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(0)
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Director

Relationship

With NextGen Healthcare, once I get to the person that I need, they are helpful, but I sometimes...

Sep 2024
||
(0)
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 or  to see details.

Director

Loyalty, Value

I don't know that we would buy NextGen Enterprise EHR again. I just don't know that any of the...

Sep 2024
||
(0)
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Director

Value

Recently, NextGen Healthcare has been increasing their prices. Their maintenance fees are going up....

Sep 2024
||
(0)
 Thank you  Helpful

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Director

Product

We are making things work with NextGen Enterprise EHR. It works okay. The flexibility of being able...

Sep 2024
||
(0)
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Analyst/Coordinator

Culture, Relationship

I have enjoyed working with the account managers and salespeople that have been assigned to us over...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Product

NextGen Enterprise EHR works as it is promoted. It just takes a lot of clicks to do things. The ease...

Sep 2024
||
(0)
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Analyst/Coordinator

Operations

We have to hire a consultant from an outside source to come in every time we do an upgrade to help...

Sep 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

NextGen Healthcare's web support is really good. I will get a response back immediately that a...

Sep 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty, Product, Value

NextGen Healthcare's reporting system for quality metrics is not that great. It is not of value to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We are looking at another vendor's product. It is not that NextGen Enterprise EHR is not utilized....

Sep 2024
||
(0)
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Analyst/Coordinator

Value

NextGen Healthcare charges for every little thing. For example, NextGen Enterprise EHR supports our...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product, Value

I would buy NextGen Enterprise EHR again if there weren't a better solution. Looking at how NextGen...

Sep 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations

NextGen Healthcare was pretty good about their part of the implementation. However, they may have...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Operations, Product

NextGen Healthcare has had some difficulties with upgrades. They are introducing more bugs than they...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

NextGen Enterprise EHR is good; it is just expensive. I like NextGen Healthcare's training, but they...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product, Value

NextGen Healthcare allows us to push things up the chain. We have gotten up really high before. They...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Whether or not I would recommend this solution depends on what is wanted. If someone wants to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

NextGen Enterprise EHR is a really good product for what we bought it for; it is very customizable....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

When it comes to support, NextGen Healthcare's employees tend to be pass-the-buck people. We have...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

NextGen Healthcare is a leader in add-on charges. Their system is very fully featured but suffers...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are moving to another vendor. We were willing to stick with NextGen Healthcare, partly because we...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have gone to a new patient portal on NextGen Enterprise EHR that is in their cloud, and we have...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

NextGen Healthcare has a lot of stuff in their cloud. When things stop working, we don't get a...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

NextGen Healthcare's revamped support structure is a huge issue. It probably works well for little...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

Whether I would buy NextGen Enterprise EHR again depends on what the other options are. If the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

A couple of versions ago, NextGen Healthcare came out with a different set of EHR templates, built...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

We have a really good contract with NextGen Healthcare; we negotiated a heck of a deal, so we have...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

From an end-user standpoint, we have been on NextGen Enterprise EHR for many years. We had developed...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We feel good about moving away from NextGen Healthcare from a technology standpoint. We don't use...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

NextGen Healthcare has a lot of different stuff that comes out that they try to implement and go...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

NextGen Healthcare’s technology is growing, and they are always coming out with new and advanced...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

NextGen Healthcare has talked about bringing dual authentication out, and that will give us more...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

NextGen Healthcare is a big company, and they have a lot of different avenues and different stuff....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If we ask a question, NextGen Healthcare will find an answer for us and help us work through the process....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I do feel like we have received our money's worth from NextGen Enterprise EHR. When we compare...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

If there is a template, procedure, or script that can help a current customer use the product...

Jul 2024
||
(0)
 Thank you  Helpful

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Director

Operations

NextGen Healthcare’s training has gotten better. They are being a little more proactive when we ask...

Jul 2024
||
(0)
 Thank you  Helpful

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Director

Product

NextGen Enterprise EHR is actually a really good product if we need something that is robust and has...

Jul 2024
||
(0)
 Thank you  Helpful

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CEO/President

Loyalty, Value

NextGen Healthcare is like a Cadillac; if they charge high in the first place, they don't have to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Our staff that stays on the PM side has fewer complaints than those who have to navigate both the PM...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The enhancements and engagement we are seeing around NextGen Enterprise EHR are very good.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

NextGen Enterprise EHR is highly customizable, so it is very difficult to train to the client's...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

When there is a defect identified in NexGen Enterprise EHR, sometimes the correction of the defect...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

For the US market, NextGen Enterprise EHR’s setup should be left to right, top to bottom and have...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

For NextGen Enterprise EHR, we can open a help desk ticket ourselves, or we can phone the support...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

For NextGen Enterprise EHR to be easier to use, it needs fewer key clicks, but every EHR has a lot...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

If we were in the market for a new EHR, we would look at NextGen Healthcare because their system is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product, Value

The operational workflow is difficult to set up so that it is easy for staff and individuals to use....

Jul 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

We have to log on and report a case to the NextGen Healthcare customer-support team, and we have to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We would like NextGen Healthcare to let us know when systems are down before we actually start...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

NextGen Healthcare is working on AI integration with NextGen Enterprise EHR, and some of our...

Jul 2024
||
(0)
 Thank you  Helpful

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Manager

Product

NextGen Enterprise EHR can capture a lot of data, but it is difficult to find the data. We need an...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product, Value

If I were part of a small- to medium-sized practice, I would buy NextGen Enterprise EHR again. We...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

NextGen Enterprise EHR is a solid EHR from a usability perspective. I think most feedback bears that...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

NextGen Healthcare is in transition, though after the initial takeover, reorganization, and loss of...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are so many broken things in NextGen Enterprise EHR. The system is missing some things. Also,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We use another NextGen Healthcare product, which helps us with integration.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

NextGen Healthcare is trying to charge for every single thing. They are no longer covering all our...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

NextGen Enterprise EHR is a functional EHR for ambulatory care. It is pretty interoperable. It has...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

We have to look at the cost. In order to score higher, NextGen Healthcare’s system needs to cost...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

I don't think NextGen Healthcare does much training on upgrades. It may be one of those situations...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

The direction we have decided to go is to a single EHR across our acute and ambulatory spaces, so I...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

NextGen Healthcare is pretty good with their phone and web support when we need it. The support is...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We have reached out to NextGen Healthcare about our pain points, and generally, NextGen Healthcare...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have always had great support from NextGen Healthcare. Actually, we have had better support than...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We would like to have quicker responses from NextGen Healthcare for support and training needs. It...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Ambient Assist is a feature NextGen Healthcare offers on NextGen Mobile that integrates the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Sometimes when we try to bring somebody on for automatic eligibility, NextGen Healthcare tries to...

Jun 2024
||
(0)
 Thank you  Helpful

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Director

Value

We moved from NextGen Healthcare’s legacy patient portal, which gave a bunch of features like...

Jun 2024
||
(0)
 Thank you  Helpful

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Director

Operations

We didn't really need NextGen Healthcare’s training per se, but the trainers didn't really know the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I like the ability to book our own meetings now with NextGen Healthcare’s support team. Inside the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Since the last upgrade of NextGen Enterprise EHR, some things don't work, and we cannot use certain...

Jun 2024
||
(0)
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 or  to see details.

Director

Product

I think that if someone were part of a small practice, NextGen Enterprise EHR would probably be okay...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We have been having major performance issues with NextGen Enterprise EHR since we took the last...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

NextGen Enterprise EHR is not our most important system, but it is central to our operation. We use...

Jun 2024
||
(0)
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CIO

Product

I like the autonomy NextGen Enterprise EHR gives me. I can make changes. However, the EHR could do...

Jun 2024
||
(0)
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CIO

Loyalty, Product

NextGen Healthcare is not supporting self-scheduling functionality and forms anymore, so I am not...

Jun 2024
||
(0)
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 or  to see details.

CIO

Culture

There are things that NextGen Healthcare has not hit the mark on. They said that they would have...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

My doctors say that navigating in NextGen Enterprise EHR takes too many clicks. However, the doctors...

Jun 2024
||
(0)
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Manager

Product

I like that I can easily see the master document in NextGen Enterprise EHR. In my job, I need to be...

Jun 2024
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(0)
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Manager

Operations, Value

One issue I have with NextGen Healthcare is their training. They offer online training courses, and...

Jun 2024
||
(0)
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VP/Other Executive

Loyalty, Value

NextGen Enterprise EHR is very costly. As we scale, we are seeing it more and more. NextGen...

Jun 2024
||
(0)
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VP/Other Executive

Relationship

We have constant conversations with NextGen Healthcare as a necessity. We only go to them if we...

Jun 2024
||
(0)
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VP/Other Executive

Value

My likelihood to recommend NextGen Enterprise EHR is low. The pros of NextGen Enterprise EHR would...

Jun 2024
||
(0)
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VP/Other Executive

Operations

NextGen Healthcare’s implementation is slow. The only good I really give them about hotfixes and...

Jun 2024
||
(0)
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VP/Other Executive

Culture, Relationship

NextGen Healthcare is worse at keeping promises than another one of our vendors that doesn’t keep...

Jun 2024
||
(0)
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VP/Other Executive

Value

NextGen Enterprise EHR works well. The product itself is fine. When we find breaks, it is difficult...

Jun 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

NextGen Healthcare has gotten better with the API. They have made a lot of strides with the API...

Jun 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship

NextGen Healthcare is right in the middle in terms of product quality. They are usually stable. We...

Jun 2024
||
(0)
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VP/Other Executive

Loyalty, Operations, Product

Once we are on NextGen Enterprise EHR, it is not difficult, but it is not intuitive. The system...

Jun 2024
||
(0)
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VP/Other Executive

Loyalty, Product, Value

I would not buy NextGen Enterprise EHR again. If we were starting over, it would not be with NextGen...

Jun 2024
||
(0)
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Director

Product

I like the breadth of NextGen Enterprise EHR's capabilities. It has allowed us to really provide...

Jun 2024
||
(0)
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Director

Product

NextGen Enterprise EHR is a double-edged sword. Some of the positives are its customization and its...

Jun 2024
||
(0)
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Director

Operations, Product

We have had some struggles with NextGen Enterprise EHR. NextGen Healthcare acquired a new portal,...

Jun 2024
||
(0)
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Director

Relationship

NextGen Healthcare’s proactivity is not great. They are also facing turnover, so they have...

Jun 2024
||
(0)
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Manager

Relationship

One of the nice things that NextGen Healthcare is doing and has been doing in this past year or two...

Jun 2024
||
(0)
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Manager

Loyalty

One of the reasons we stay with NextGen Healthcare is not just because we have gotten their solution...

Jun 2024
||
(0)
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Manager

Product

Doing upgrades can be hard because we have the practice management side, but then we also have the...

Jun 2024
||
(0)
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Manager

Product

New staff that come here from external places are a little behind because of all the clicking....

Jun 2024
||
(0)
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Manager

Product

NextGen Enterprise EHR has a lot of what the vendor calls Manage My Phrases, and those allow...

Jun 2024
||
(0)
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Director

Loyalty, Operations

We are moving to another vendor's system because NextGen Healthcare's system has had a lot of...

Jun 2024
||
(0)
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Director

Culture, Value

With NextGen Healthcare, charges weren't coming across, and a lot of manual work had to be done. I'm...

Jun 2024
||
(0)
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Director

Operations

With the NextGen Enterprise EHR training, there were some good things. We could save our phrases to...

Jun 2024
||
(0)
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Director

Product

There are known issues with NextGen Enterprise EHR. The patient portal doesn't tell us when a...

Jun 2024
||
(0)
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Director

Product

There are a lot of known issues with NextGen Enterprise EHR that I have to keep telling providers to...

Jun 2024
||
(0)
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Director

Loyalty

NextGen Healthcare has worsened. There are many known issues that take a very long time to get...

Jun 2024
||
(0)
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Manager

Operations

I would tell a peer or friend considering purchasing the product that it has the flexibility for us...

Jun 2024
||
(0)
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Manager

Culture, Relationship

NextGen Healthcare merged with another group and gutted their staff. It has been a challenge. My...

Jun 2024
||
(0)
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Analyst/Coordinator

Product

There needs to be a look at how some systems relate to each other, and mostly that is around...

Jun 2024
||
(0)
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Analyst/Coordinator

Product

One of the biggest things is that time has worked against NextGen Healthcare. There was a time when...

Jun 2024
||
(0)
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Analyst/Coordinator

Product

Customizability is NextGen Healthcare’s strength. As much as we try to stay away from customizing...

Jun 2024
||
(0)
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Director

Relationship

NextGen Healthcare is not as quick to get to our tickets as they used to be. They recently laid off...

Jun 2024
||
(0)
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Director

Loyalty, Product

There are two things that are hard to use in NextGen Enterprise EHR as a provider. The first thing...

Jun 2024
||
(0)
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Director

Relationship, Value

Since the vendor was acquired by Thoma Bravo, the support from NextGen Healthcare has been less than...

Jun 2024
||
(0)
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Director

Relationship, Product

We are very hesitant about getting what should be an upgrade with NextGen Healthcare, and the fact...

Jun 2024
||
(0)
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 or  to see details.

Director

Relationship

We have been with NextGen Healthcare for a long time. In the last few years, we have had some real...

Jun 2024
||
(0)
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 or  to see details.

Director

Product

The templates in NextGen Enterprise EHR are not that bad. We get help from internal staff when we...

Jun 2024
||
(0)
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Manager

Product, Value

For a company or a health center our size, I would recommend NextGen Healthcare over Epic just...

Jun 2024
||
(0)
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Manager

Operations, Product

One of the biggest complaints we get from our providers and prescribers is the NextGen University...

Jun 2024
||
(0)
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 or  to see details.

CIO

Loyalty, Relationship

Despite minor shortcomings, the future is very bright with NextGen Healthcare. They are working on...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

What I typically tell others looking at NextGen Healthcare is that if they are looking for a partner...

Jun 2024
||
(0)
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CIO

Loyalty

We utilize NextGen Enterprise EHR for everything associated with capturing and monitoring UDS...

Jun 2024
||
(0)
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CIO

Relationship, Value

NextGen Healthcare's proactivity depends on the problem. For example, NextGen Ambient Assist is an...

Jun 2024
||
(0)
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CIO

Loyalty, Relationship

Sometimes NextGen Healthcare’s promises may not be as quick as we would hope, but their promises are...

Jun 2024
||
(0)
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CIO

Operations

The build for NextGen Enterprise EHR took us a little while, but there are two reasons for that. For...

Jun 2024
||
(0)
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Manager

Relationship, Product

If I had to choose a piece of the NextGen Enterprise EHR technology that needed to be more fluid on...

Jun 2024
||
(0)
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Manager

Relationship

We had a NextGen Healthcare representative with us for a while who was very good. They cared and...

Jun 2024
||
(0)
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 or  to see details.

Manager

Relationship, Operations

Before buying NextGen Enterprise EHR again, I would carefully look at other options. There is a lack...

Jun 2024
||
(0)
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Manager

Product

NextGen Healthcare never delivers technology that meets our needs. They will change stuff in the...

Jun 2024
||
(0)
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 or  to see details.

Manager

Relationship

The support at NextGen Healthcare is all over the place, and the timing is terrible. We are not...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We are nickel-and-dimed for every little feature of NextGen Enterprise EHR. And the vendor will tell...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Learning NextGen Enterprise EHR through blood, sweat, and tears was very difficult for me. If...

Jun 2024
||
(0)
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Manager

Relationship

We can talk to a human at NextGen Healthcare, but they do a lot of contract labor all outside of the...

Jun 2024
||
(0)
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 or  to see details.

Manager

Operations, Product

NextGen Enterprise EHR has an old-school type of technology for the user interface. We can't change...

Jun 2024
||
(0)
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Manager

Loyalty, Product

NextGen Healthcare is dragging behind in new technologies, and they don't have a way to use any new...

Jun 2024
||
(0)
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Manager

Product

NextGen Healthcare has this big product that works well and is very stable, but the biggest part of...

Jun 2024
||
(0)
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 or  to see details.

Manager

Relationship

NextGen Healthcare has really good executive involvement, but their support people’s hands are tied...

Jun 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

NextGen Healthcare’s documentation, support, and project plans have definitely improved.

May 2024
||
(0)
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Analyst/Coordinator

Product

The ease of use is a work in progress. NextGen Healthcare is trying. They know there is still room...

May 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

I can't really say that I have seen any proactiveness occur, and that is a shame, but I'm not...

May 2024
||
(0)
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Analyst/Coordinator

Product, Value

The vendor has NextGen Health Quality Measures that is free to practices that wish to use it. It is...

May 2024
||
(0)
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Analyst/Coordinator

Product

The plus is that NextGen Healthcare has all of the specialties in one solution. The last thing any...

May 2024
||
(0)
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 or  to see details.

COO

Product, Value

The system has allowed us to create very specific templates for our service-line needs. We have the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

There are ways NextGen Enterprise EHR could easily be changed to be better for the end user. It is...

May 2024
||
(0)
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 or  to see details.

Physician

Product

NextGen Enterprise EHR is a product that does a lot of things and does have a lot of functions. If...

May 2024
||
(0)
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Physician

Operations

We had some training when we first went live years ago with NextGen Enterprise EHR, but we haven't...

May 2024
||
(0)
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 or  to see details.

COO

Loyalty, Relationship

I don't see us making a change away from NextGen Healthcare, but it is important for us to do our...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Culture, Relationship

The salesperson we work with at NextGen Healthcare is very helpful and follows through. They help us...

May 2024
||
(0)
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 or  to see details.

COO

Loyalty, Product

We have had some challenges with NextGen Enterprise EHR. We want the vendor to reduce the number of...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Culture, Relationship

When we went on NextGen Enterprise EHR years ago, we realized that the support from NextGen...

May 2024
||
(0)
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 or  to see details.

COO

Loyalty, Relationship

We are concerned right now because if clients continue to end their relationships with NextGen...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Other than the issue we had a while ago with an upgrade, we haven’t had any other issues, surprise...

May 2024
||
(0)
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 or  to see details.

CEO/President

Product

The biggest strength of NextGen Enterprise EHR is the template editor. It gives us control over all...

May 2024
||
(0)
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CIO

Loyalty

When we first got NextGen Enterprise EHR, it seemed to have the best combination of both the billing...

May 2024
||
(0)
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 or  to see details.

CIO

Loyalty, Relationship

We have been part of one of NextGen Healthcare's client user groups, and we have been involved with...

May 2024
||
(0)
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Analyst/Coordinator

Relationship

When NextGen Healthcare upgrades or changes things, they tend to break other things that are working...

Apr 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty

We are going to be rolling out NextGen Ambient Assist. I am sure that will bump the rating for...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Although the ability to modify and customize the product is a double-edged sword because doctors can...

Apr 2024
||
(0)
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Manager

Loyalty, Product

Probably the most common suggestions from all the clinics are for NextGen Healthcare to focus on the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

I would absolutely buy the product again. Our staff loves NextGen Enterprise EHR, so that is...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

Our most recent upgrade was very smooth, so that plays a big factor in my score. NextGen Healthcare...

Apr 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Value

I would say the vendor does not avoid charging for every little thing. That is not to their...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We extensively customized NextGen Enterprise EHR because of our business model. It is very unique,...

Apr 2024
||
(0)
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VP/Other Executive

Relationship, Product

NextGen Healthcare seems to come out with regular enhancements that make sense. We have a lab system...

Apr 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

The major issue with NextGen Healthcare is the support. With the patient portal, everybody is trying...

Apr 2024
||
(0)
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 or  to see details.

CIO

Relationship, Value

NextGen Healthcare partners well with us. We have limited annual revenue, and our budget prevents us...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

NextGen Healthcare is introducing several new features, including AI-assisted ambient listening, to...

Apr 2024
||
(0)
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CIO

Product

The most recent upgrade of NextGen Enterprise EHR introduced a technology that caused a lot of...

Apr 2024
||
(0)
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CIO

Relationship

NextGen Healthcare has done a very good job regarding executive involvement. After an issue, we had...

Apr 2024
||
(0)
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 or  to see details.

Director

Product, Value

With NextGen Enterprise EHR, it takes a lot to interface or integrate things with external software,...

Mar 2024
||
(0)
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 or  to see details.

Director

Product

From an EHR perspective, when templating in our environment, a doctor will regularly need an x-ray...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

NextGen Healthcare absolutely charges me for every little thing down to a statement cost for every...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

New technology is not a strong point for NextGen Healthcare. They have a lot of technology that they...

Mar 2024
||
(0)
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 or  to see details.

Director

Relationship

We have a very close relationship with NextGen Healthcare. We truly have access to one of the...

Mar 2024
||
(0)
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 or  to see details.

Director

Product

One constraint with NextGen Enterprise EHR is that the move to physician talk-to-text stuff is...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

NextGen Healthcare’s training leaves a lot to be desired. Everything is specific to what they...

Mar 2024
||
(0)
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 or  to see details.

Director

Product

With NextGen Healthcare, anything that we want customized is an ask. They don't have a lot of canned...

Mar 2024
||
(0)
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 or  to see details.

Director

Product

NextGen Healthcare handles the outpatient ambulatory setting exceptionally well. There are other...

Mar 2024
||
(0)
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 or  to see details.

Manager

Product

We have had a lot of problems in NextGen Enterprise EHR with templates. The UDS tool in NextGen...

Feb 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

Regarding any problems we have in NextGen Enterprise EHR, there are a few still, but there are not...

Feb 2024
||
(0)
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 or  to see details.

Manager

Value

NextGen Healthcare used to be better at not charging for everything. But now it seems like they are...

Feb 2024
||
(0)
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 or  to see details.

Manager

Relationship

NextGen Healthcare’s support is bad. It has really gone downhill. They used to have a number of...

Feb 2024
||
(0)
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 or  to see details.

Manager

Relationship

We have an account manager at NextGen Healthcare, and we normally go through that individual. We...

Feb 2024
||
(0)
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 or  to see details.

VP/Other Executive

Operations

NextGen Healthcare sells things and says those things are going to work, and then the things don't...

Feb 2024
||
(0)
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 or  to see details.

VP/Other Executive

Culture, Value

NextGen Enterprise EHR is very pricey. It is a decent product, but we feel like we get...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

The EHR is straightforward for documentation. There are pretty clear workflows. Our providers...

Feb 2024
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

NextGen Healthcare serves both large and small practices. As a smaller practice, we sometimes get...

Feb 2024
||
(0)
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 or  to see details.

VP/Other Executive

Operations, Product

With the overall design, there are still challenges even with upgrades. We went through major...

Feb 2024
||
(0)
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 or  to see details.

VP/Other Executive

Culture, Product

NextGen Enterprise EHR does what it needs to do, but it could be much improved. When NextGen...

Feb 2024
||
(0)
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 or  to see details.

Manager

Product, Value

NextGen Enterprise EHR has enabled us to meet regulatory requirements and things like that, and we...

Feb 2024
||
(0)
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 or  to see details.

Manager

Loyalty, Product

I would like to see customizations be more available in the system. That is a direction that NextGen...

Feb 2024
||
(0)
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 or  to see details.

Manager

Operations, Value

To get NextGen Healthcare's training, customers have to have more than just a few licenses. The...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

NextGen Enterprise EHR is not part of our long-term plans because of the cost and because it doesn't...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

NextGen Healthcare’s support quality has gone down. It used to be better. I'm hoping that we will...

Feb 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Product

We have been having an issue with some fields disappearing from some charts, and we are trying to...

Feb 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Culture, Loyalty, Relationship, Value

We have been trying to integrate some other departments into NextGen Enterprise EHR, and we had to...

Feb 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

There are people at NextGen Healthcare who are trying to improve the products, so that is...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

I think that NextGen Healthcare has gotten better. They have improved in their rollout of new...

Feb 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

NextGen Enterprise EHR has a significant amount of functionality. It is just built on an ancient...

Feb 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

I have looked at a lot of EHRs over the years. The one thing that NextGen Enterprise EHR does that...

Feb 2024
||
(0)
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 or  to see details.

VP/Other Executive

Culture

The vendor doesn't release things when they say they will, and when the releases happen, they don't...

Jan 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

The only thing our clinicians are satisfied with right now is all the new mobile features. NextGen...

Jan 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

The vendor could improve by incorporating more user feedback instead of always working on regulatory...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

The product's external integration is one of the great things about it. We have significantly...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

One of our pet peeves about NextGen Healthcare is that they nickel-and-dime us to death. We have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

NextGen Healthcare has been dropping the ball on new functionality. They overpromise and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I like that we can customize things in NextGen Enterprise EHR. We can make template modifications...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I really appreciate that NextGen Healthcare has started doing upgrades with the project management...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our last several account managers from NextGen Healthcare have not done a very good job of getting...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

NextGen Enterprise EHR has been good for us. It is easy to use, and it provides us with access to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

NextGen Enterprise EHR allows me to put in a little electronic table to record all of the parameters...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

I would like the vendor to change the system's search function. When we go to schedule an operation,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I like our account representative, but I am not enamored with NextGen Healthcare. They need to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Value

NextGen Healthcare doesn’t provide training without charging us an arm and a leg, and the training...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Product, Value

NextGen Healthcare has a business model in which they sell a shell and expect end users to fill that...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

When NextGen Healthcare shows us a specific product, the product doesn't do exactly what they have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

There was a lack of documentation and a lack of training and support when we went live with NextGen...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

NextGen Healthcare’s support times are pretty slow. A lot of times when we put in a ticket, the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

NextGen Healthcare’s ability to do things in primary care has declined. There are a lot of clicks....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

During the COVID-19 pandemic, everyone lost some of their technical expertise. Before the pandemic,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Value

NextGen Healthcare charges for every little thing. They have introduced a new AI-type product we can...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Loyalty

Our satisfaction will not improve with NextGen Healthcare unless they make some major changes so...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

There is no easy way to do Medicare annual wellness visits and transition care management visits in...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

NextGen Enterprise EHR is mature. The product at least has a comment box where we can type in what...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

There are things in NextGen Enterprise EHR that we have complained about bitterly for years, and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

Communication was not optimal in our most recent upgrade for NextGen Enterprise EHR. Also, we have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Nothing is easy with NextGen Enterprise EHR, and it doesn’t reduce obvious pain points. The system...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

When NextGen Enterprise EHR goes down, our team gets some decent help in bringing it back up.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

NextGen Healthcare sends out emails about critical news flashes for things that don't work. But that...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Patient portals are critical and a normal piece of an EHR, and the patient portal for NextGen...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

NextGen Healthcare had a lot of staff turnover during COVID-19, and we feel like a lot of the people...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

NextGen Healthcare’s choice of upgrade requirements recently has been complex. At the same time,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

NextGen Healthcare is doing great things with their mobile app. If it weren't for that, I would have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

There are so many elements to a complex system like an EHR. Things like technical skills and support...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Some of the features are so poorly executed that we don't use them. NextGen Enterprise EHR is not an...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

NextGen Healthcare's service is generally pretty decent. They are easy to get in touch with. They do...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Value

It costs money, but NextGen Healthcare does have trainers who can basically shadow our providers...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We struggle to exchange data with external hospitals and referral centers, and that is adversely...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We did an upgrade, and everyone was cautiously optimistic that the upgrade was going to improve some...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

NextGen Enterprise EHR is a solid product. It meets our needs because we can customize it for...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The upgrades and training for NextGen Enterprise EHR could be better. For example, some of the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

If people have the time and wherewithal, instead of buying training, they can delve into the product...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

NextGen Healthcare's user interface is not modern; it is crowded and cramped. It is also built on a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I meet regularly with my representatives from NextGen Healthcare, and I feel like I have a place I...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

NextGen Healthcare’s support is starting to be challenging again. The vendor has gone through cycles...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

NextGen Healthcare needs to change their culture. The challenge that they have is with high...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I have been working with NextGen Healthcare for so long, and I have developed a lot of...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

It is going to be interesting to see whether NextGen Healthcare can keep their promises because all...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

One of the strengths of the EHR is the ability that clients possess to customize the templates. I'm...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

There is some streamlining that can be done for certain one-directional workflows within the EHR. An...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations, Product

I have worked with many different EHRs and have helped implement those. NextGen Enterprise EHR tends...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product used to be a lot better when we first started. It has changed probably within the last...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we open a ticket, we may not hear back from the vendor for two or three days depending on how...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product, Value

The vendor should be more advanced in their technology and have an all-in-one system. We had to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our implementation wasn't the best, and it could have been. But when we went live with the system,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our guiding star is our specialty, and it is hard to find EHRs that have a lot of templates and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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