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NextGen Enterprise EHR Comments
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KLAS Research Director - Aaron Gleave
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User Commentary

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Director

Relationship

The vendor does a nice job with their executive involvement. If there is an issue, the vendor will...

Jan 2021
(0)
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Director

Relationship

The vendor does a nice job with the regulatory changes. The vendor is very proactive and up to date...

Jan 2021
(0)
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Director

Functionality and Upgrades

Some of the physicians don't feel that the system is specialty friendly, but they always feel that...

Jan 2021
(0)
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Director

Other Observations & Comments

I would like for the vendor to focus on the quality of their service and support, the ease of use,...

Jan 2021
(0)
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CIO

Functionality and Upgrades

The vendor does a pretty good job of delivering new technology. I would rank them down a little bit...

Jan 2021
(0)
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CIO

Service and Support

Out of all of our vendors, NextGen Healthcare takes the longest to get back to us. The vendor falls...

Jan 2021
(0)
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CIO

Relationship

NextGen Healthcare's executives are involved. The vendor recently sent out an email telling their...

Jan 2021
(0)
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CIO

Functionality and Upgrades

We have used this product for a long time. It is great. We have built everything in the system...

Jan 2021
(0)
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CIO

Service and Support

Our product is fairly customized, so many of the things that the vendor puts out don't apply to us....

Jan 2021
(0)
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CIO

Interfacing and Integration

The vendor's interoperability efforts have been great. Their portal is good. Patients get the...

Jan 2021
(0)
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CIO

Interfacing and Integration

I would give the vendor kudos for interoperability, but I don't think that they have put enough...

Jan 2021
(0)
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CIO

Functionality and Upgrades

There isn't much that we can't do with this product. We don't interact with the vendor a lot because...

Jan 2021
(0)
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Director

ROI / Cost (care and feeding)

We have gone through some changes that have reduced the amount of nickel-and-diming, but NextGen...

Jan 2021
(0)
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Director

Functionality and Upgrades

We did an upgrade with a patch recently, and it was devastating and very painful. It was the worst...

Jan 2021
(0)
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Director

Functionality and Upgrades

There are too many options in the EHR. It has the ability to do things, but it is not streamlined....

Jan 2021
(0)
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Director

Functionality and Upgrades

We purchased NextGen Healthcare's system because of the flexibility regarding custom templates. The...

Jan 2021
(0)
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Director

Functionality and Upgrades

There are often bugs and workarounds that we have to use. We would like to see fewer clicks in the...

Jan 2021
(0)
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Director

Technology

NextGen Healthcare is making advancements. They are going to a new platform for their templates, and...

Jan 2021
(0)
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Manager

Future Outlook

The product is part of our long-term plans. I have used the product at another health system, and I...

Jan 2021
(0)
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Manager

Other Observations & Comments

The top three areas I would like the vendor to focus on would be practice management, price and...

Jan 2021
(0)
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Manager

Functionality and Upgrades

I like that we have the ability to make modifications to the templates we use at our clinic.

Jan 2021
(0)
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Manager

Technology

The system is slow and clunky. It takes multiple clicks to get from point A to point B. The system...

Jan 2021
(0)
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Manager

Functionality and Upgrades

NextGen Enterprise EHR's weakness is that it is very complex. I daydream of vendors coming out with...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Primary care doctors used to do everything. We might see a nurse practitioner for our preventive...

Dec 2020
(0)
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Manager

Service and Support

My problem with NextGen Healthcare is the support. The support has been great, but the vendor moved...

Dec 2020
(0)
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Manager

Functionality and Upgrades

NextGen Healthcare’s interface is 10–15 years old. It works well, but it is very antiquated because...

Dec 2020
(0)
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Manager

Interfacing and Integration

The EHR does everything we need as far as we know, so the overall functionality is excellent....

Dec 2020
(0)
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Manager

Functionality and Upgrades

I wouldn't give the system a super high rating for ease of use because we can’t adjust the screen...

Dec 2020
(0)
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Manager

Relationship

The vendor has really stepped up their game in the last few years in terms of delivering new...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The vendor needs to work on minimizing the providers' involvement to do an encounter. Doctors have...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The templates for NextGen Enterprise EHR are the weakest pieces. I don’t have the flexibility to do...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I am really happy with the rules engine in NextGen Enterprise EHR. That is a strength.

Dec 2020
(0)
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Director

Functionality and Upgrades

We are very comfortable with NextGen Enterprise EHR because we have been using it for a long time,...

Dec 2020
(0)
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Director

Relationship

We don’t have the support from the higher-ups at NextGen Healthcare that we have been promised year...

Dec 2020
(0)
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Director

Service and Support

NextGen Healthcare recently changed their structure in how we purchase licenses. We used to be able...

Dec 2020
(0)
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Director

Service and Support

NextGen Healthcare can’t seem to understand the unique nuances of our situation. For years, we have...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

NextGen Healthcare fulfills all their promises about their product. We like the EHR, the workflow,...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I think we are generally satisfied with the product. If there were anything the vendor could...

Dec 2020
(0)
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Nurse

ROI / Cost (care and feeding)

I don't know that I would recommend this system. NextGen Healthcare has been really good, but...

Dec 2020
(0)
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Nurse

Implementation and Training

We did a fairly significant upgrade and didn't get any training. We literally had to hunt and find...

Dec 2020
(0)
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Nurse

Functionality and Upgrades

The EHR is fine. My providers think they have to hunt for things too much, though. They would like...

Dec 2020
(0)
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Nurse

Other Observations & Comments

We aren't on the most current version. We are waiting until the 2021 regulations come out. We also...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We will give NextGen Healthcare the benefit of the doubt for how the system supports...

Dec 2020
(0)
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Manager

Implementation and Training

Implementation services, including upgrades, are pretty good. We are often the broken cog. We are...

Dec 2020
(0)
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Manager

Technology

The overall product quality, including upgrades, is better than average. It is still buggy though....

Dec 2020
(0)
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Manager

Service and Support

NextGen Healthcare supported us through the pandemic very well. They came out with some COVID-19...

Dec 2020
(0)
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Director

Functionality and Upgrades

If I were given the power to choose, maybe I wouldn’t choose NextGen Healthcare again. I think I...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

We pay for everything that we have from NextGen Healthcare, and I think that is appropriate. I don't...

Dec 2020
(0)
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Manager

Interfacing and Integration

Interoperability is a larger conversation that involves more parties than just NextGen Healthcare....

Dec 2020
(0)
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Manager

Service and Support

If the product functionality is good out of the box, I consider that to be proactive. When we do...

Dec 2020
(0)
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Director

Interfacing and Integration

I would say that NextGen Healthcare keeps all promises because I see their effort. Their training...

Dec 2020
(0)
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Director

Functionality and Upgrades

The EHR is mainly used by our providers, our physicians, and nurse practitioners, and for those in...

Dec 2020
(0)
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Director

Relationship

We do not really interact with executives unless we are in a NextGen Healthcare User Group Meeting...

Dec 2020
(0)
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Director

Lessons Learned

I wouldn’t just tell friends that the solution is a good product. I would recommend that they check...

Dec 2020
(0)
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Director

Other Observations & Comments

I think my satisfaction in a year is still going to be the same. I am never going to hit a perfect...

Dec 2020
(0)
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Director

Service and Support

NextGen Healthcare was really on top of things with support for the EHR during the COVID-19 crisis....

Dec 2020
(0)
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 or  to see details.

Manager

Service and Support

The support from NextGen Healthcare has been good. The support depends on who we get. Typically, we...

Dec 2020
(0)
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Manager

Service and Support

With NextGen Healthcare’s web support, I deal with basic people who sometimes don’t have knowledge...

Dec 2020
(0)
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Manager

Relationship

I would consider a NextGen Healthcare executive to be our account representative. We got another...

Dec 2020
(0)
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Director

Service and Support

NextGen Healthcare was pretty responsive in regard to COVID-19. I was able to use part of what the...

Dec 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

In terms of the most important attributes that we would like NextGen Healthcare to focus on, our top...

Dec 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

We would buy solutions from NextGen Healthcare again. Every year we look at whether we would. The...

Dec 2020
(0)
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Director

Sales and Contracting

The worst of NextGen Healthcare is that whenever we talk to our account rep or go to conferences,...

Dec 2020
(0)
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CEO/President

Service and Support

We haven't had to do too much with executive involvement. When we have needed help, the vendor has...

Nov 2020
(0)
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CEO/President

Technology

NextGen Healthcare is really good at delivering new technology. They have integrated a lot of...

Nov 2020
(0)
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CEO/President

Relationship

NextGen Healthcare absolutely keeps their promises. They are very good. They do everything that they...

Nov 2020
(0)
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CEO/President

Service and Support

When we have issues, we are told they are known problems. That is all NextGen Healthcare tells us....

Nov 2020
(0)
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CEO/President

Interfacing and Integration

It is very hard to get integration done through the EHR. It is a standalone system that doesn’t...

Nov 2020
(0)
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Director

Interfacing and Integration

There are some issues with NextGen Healthcare's integration with our HIE.

Nov 2020
(0)
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Director

Technology

NextGen Healthcare is definitely delivering new technology. I see upgrades all the time. I don’t...

Nov 2020
(0)
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CEO/President

Technology

We have waited now for a long time to add an upgrade that relates to doing CPT II functions. We need...

Nov 2020
(0)
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Director

Other Observations & Comments

I believe that NextGen Healthcare has a learning module, but there is no ongoing training. They...

Nov 2020
(0)
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Director

Functionality and Upgrades

NextGen Healthcare is great at working with other vendors to import data. Once providers have had...

Nov 2020
(0)
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Director

Functionality and Upgrades

The system supports patient-centered care because we are able to set it up exactly how we want to....

Nov 2020
(0)
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Director

Service and Support

We have had great success with NextGen Healthcare, and we get quick responses from them. That is...

Nov 2020
(0)
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Director

Relationship

The experience wasn't bad, but with our previous representative, we had to be the ones to reach out....

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

The charges are pretty straightforward. NextGen Healthcare doesn't charge us for every little thing.

Nov 2020
(0)
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Director

Functionality and Upgrades

The EHR works like we thought it would. If there is an issue, like a delay with an upgrade, that can...

Nov 2020
(0)
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Director

Other Observations & Comments

If we want upgrades, we are able to get them. It is not NextGen Healthcare's fault that we are...

Nov 2020
(0)
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Director

Lessons Learned

Rating the training would be hard because we do the training in-house rather than through the...

Nov 2020
(0)
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Director

Functionality and Upgrades

With NextGen Healthcare, there always seems to be something that we have to go back and try to fix.

Nov 2020
(0)
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Director

Service and Support

I want to see more new technology from NextGen Healthcare. If some of the additional software that...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I am not a huge fan of NextGen Enterprise EHR. I find the flow and navigation to be clunky, and...

Nov 2020
(0)
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Director

Functionality and Upgrades

NextGen Healthcare is getting better. They have a new mobile app coming out that we will implement...

Nov 2020
(0)
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Director

Service and Support

One of the things we would like NextGen Healthcare to focus on would be their first-tier support....

Nov 2020
(0)
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Director

Other Observations & Comments

We renegotiated some things with NextGen Healthcare, and that has been pretty helpful. They are...

Nov 2020
(0)
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Director

Other Observations & Comments

NextGen Healthcare has decent online resources. They have better ones if we want to pay for them,...

Nov 2020
(0)
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Director

Lessons Learned

NextGen Healthcare is getting better in terms of meeting our needs. Part of it is that we are in an...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The most important attributes that I would like NextGen Healthcare to focus on are the ease of use...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

NextGen Healthcare has supported us well during the COVID-19 crisis. We still have regular contact...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

NextGen Healthcare's recent upgrades were relatively good, but we did come across some issues with...

Nov 2020
(0)
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Manager

Interfacing and Integration

NextGen Healthcare's training was pretty good, and the product works. The vendor supports our...

Nov 2020
(0)
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Manager

Other Observations & Comments

The ease of use depends on the user. We have a wide range of users. Some people really grasp the...

Nov 2020
(0)
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Manager

Functionality and Upgrades

I really like the workflow of the system's inbox. That definitely helps the communication between...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The system captures services based on encounters. We could easily do multiple services for a patient...

Nov 2020
(0)
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Manager

Functionality and Upgrades

We would like to see edits be made to the individualized service plan. There are a lot of...

Nov 2020
(0)
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Manager

Functionality and Upgrades

What I really like about NextGen Enterprise EHR is that it is so easy to navigate because it has...

Nov 2020
(0)
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Manager

Other Observations & Comments

I don't like that NextGen Healthcare has sent so many jobs to India. I feel like it is a betrayal...

Nov 2020
(0)
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Manager

Interfacing and Integration

The most important attributes I would like NextGen Healthcare to focus on are customer service,...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The product upgrades are phenomenal. NextGen Healthcare makes it so easy to upgrade, and they assign...

Nov 2020
(0)
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Manager

Service and Support

It would be hard for NextGen Healthcare to guess who is going to have what challenge, so they can’t...

Nov 2020
(0)
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Manager

Interfacing and Integration

NextGen Healthcare has been doing this forever. The product is awesome because it allows us to...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The product quality is awesome. The only thing I would say is a little difficult is the workflow. We...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The system is very easy for end users, and NextGen Healthcare is excellent at delivering new...

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

The support is proactive. I cannot say enough great things about it. The executives are involved. I...

Nov 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I especially love the new features, and the doctors love the inbox where they can get their notes...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I need NextGen Healthcare to work on diagnosis lookups, which are just clunky. It took a lot of work...

Nov 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We used to be able to get help with recordings and fixes to our database. Now we have to pay for...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I haven’t had a problem with the EHR. If I had the choice, I would work on the solution again....

Nov 2020
(0)
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Analyst/Coordinator

Implementation and Training

We were never trained on the system, so we have had to learn it ourselves. If we had the proper...

Nov 2020
(0)
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Analyst/Coordinator

Relationship

Our sales and account managers are good. Those are about the highest levels we go up to.

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We want NextGen Healthcare to focus on the ease of use. That is what our providers and staff members...

Nov 2020
(0)
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Manager

Technology

The system is like any EHR. Once we figure out the ins and outs of a particular EHR, it is pretty...

Nov 2020
(0)
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CIO

Win/Loss - Why they were selected (by current clients)

The short answer is that I would buy the EHR again. The long answer is that NextGen Healthcare would...

Nov 2020
(0)
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CIO

Implementation and Training

The training was not very good. It showed us how to use the module but didn't show why we use the...

Nov 2020
(0)
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CIO

Functionality and Upgrades

The EHR generally does pretty well, and it is a comprehensive product. NextGen Healthcare is...

Nov 2020
(0)
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CIO

Interfacing and Integration

NextGen Healthcare does a pretty good job with integration. I think their focus on interoperability...

Nov 2020
(0)
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CIO

Functionality and Upgrades

The functionality is meeting our needs, but NextGen Healthcare does not have referral tracking. They...

Nov 2020
(0)
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CIO

Service and Support

NextGen Healthcare's support has improved. I don't think that NextGen Healthcare is overly...

Nov 2020
(0)
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CIO

Service and Support

I don’t think NextGen Healthcare helped us that much regarding COVID-19. They were really late, and...

Nov 2020
(0)
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CIO

Functionality and Upgrades

The system is stable, and that is the important thing. The system is supporting our company, and we...

Nov 2020
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CIO

Functionality and Upgrades

In terms of personalizing the tools, the problem with NextGen Enterprise EHR is that there is too...

Nov 2020
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Manager

Functionality and Upgrades

From what I am to understand, my organization is happy with the processes that we have in the...

Nov 2020
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We were choosing from three big vendors. NextGen Healthcare was a happy medium because they gave us...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

The newest version makes it a lot easier to use the system straight out of the box, so I am happy...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

Providers don’t like additional clicks. The implementation of smart phrases, called My Phrases, was...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

I have some oldsters that remember paper charts. They like that they can get everything all in one...

Nov 2020
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Analyst/Coordinator

Service and Support

NextGen Healthcare is very supportive. They can support us very quickly. Unfortunately, because we...

Nov 2020
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Analyst/Coordinator

Technology

For COVID-19, everything is remote. NextGen Healthcare acquired OTTO Health just before the COVID-19...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

The product runs the entire gamut for patient-centered solutions. But the patient portal is kind of...

Nov 2020
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Manager

Functionality and Upgrades

I am going to retire before we move from the product because I am not implementing another EHR. For...

Nov 2020
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Manager

Service and Support

I want to say that NextGen Healthcare should focus on technical support, but we do have a custom...

Nov 2020
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Manager

Functionality and Upgrades

NextGen Healthcare should focus on the ease of use because in the modules that we don’t have control...

Nov 2020
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Manager

Sales and Contracting

NextGen Healthcare touts a lot of things, such as APIs and how NextGen Share works. And the...

Nov 2020
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Manager

ROI / Cost (care and feeding)

There is some work that could be done on the cost for support and maintenance. There are some...

Nov 2020
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Manager

Relationship

I don’t work with a bunch of executive folks, but our executive has a good rapport and an open line...

Nov 2020
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Manager

Functionality and Upgrades

What we pay annually for our maintenance and support is pretty high. Sometimes upgrades break...

Nov 2020
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Manager

Lessons Learned

I would recommend the system only because we use all the custom things with it, so it works so well...

Nov 2020
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Director

Other Observations & Comments

There are some changes on the horizon. Unless NextGen Healthcare delivers these changes the right...

Oct 2020
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Director

Other Observations & Comments

We view this solution as a development platform instead of a completed EMR. Every day, our doctors...

Oct 2020
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Director

ROI / Cost (care and feeding)

As far as interoperability goes, we are charged way too much for interfaces. The more interoperable...

Oct 2020
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Director

Service and Support

NextGen Healthcare has supported us through the COVID-19 crisis only because of telemedicine. They...

Oct 2020
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Director

ROI / Cost (care and feeding)

There is room for improvement with NextGen Healthcare’s technology supporting patient-centered care....

Oct 2020
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Director

Functionality and Upgrades

NextGen Healthcare used to invest in the Indian Health Service, like with special templates and so...

Oct 2020
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Director

Implementation and Training

We don’t really do any trainings through the vendor. With the trainings that we have done, we can...

Oct 2020
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Director

Functionality and Upgrades

We have been able to use many of NextGen Healthcare's out-of-the-box reports. The reporting module...

Oct 2020
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Director

ROI / Cost (care and feeding)

NextGen Healthcare doesn't avoid charging us for every little thing. There are some hidden fees. But...

Oct 2020
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Director

Relationship

At the executive level, NextGen Healthcare has been very encouraging and quick to respond in terms...

Oct 2020
(0)
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Director

Future Outlook

NextGen Healthcare is making strides in terms of patient engagement and their patient portal....

Oct 2020
(0)
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Director

Functionality and Upgrades

NextGen Enterprise EHR has too many known issues. By the time we get to the support people, things...

Oct 2020
(0)
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Director

Other Observations & Comments

The top-three areas that I want the vendor to focus on are driving outcomes, basic product...

Sep 2020
(0)
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Director

Functionality and Upgrades

The vendor does a really good job of presenting questions to the patients in an easily...

Sep 2020
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Director

Functionality and Upgrades

The system captures minimum data. It gets us just enough data because it isn’t really designed to...

Sep 2020
(0)
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Director

Functionality and Upgrades

When I introduce a new template or workflow, the system sometimes doesn’t open it or makes us wait....

Sep 2020
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Director

Functionality and Upgrades

The vendor has always touted themselves as being customizable, and they have allowed clients to...

Sep 2020
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Director

Service and Support

Everything with the vendor’s support has to be on the vendor’s time. They offer support but only on...

Sep 2020
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Director

Relationship

We are part of a larger group, so we have access to the vendor’s executives, but other groups might...

Sep 2020
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Analyst/Coordinator

Relationship

I like the system a lot because it grows with us. The system can morph into whatever the provider...

Sep 2020
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Analyst/Coordinator

Service and Support

COVID-19 has been consistently changing and has been a learning curve for us. NextGen Healthcare has...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Based on what NextGen Healthcare is showing me, I am satisfied with the system.

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

NextGen Healthcare needs to work on the ease of use of the system, the documentation, and the reporting....

Sep 2020
(0)
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Director

Implementation and Training

Whenever we ask NextGen Healthcare for training, we get really good training, but we hardly ever ask...

Sep 2020
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Director

Functionality and Upgrades

We do all the upgrades with little help from NextGen Healthcare. Some of the upgrades are really good....

Sep 2020
(0)
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Director

Functionality and Upgrades

Some people think the system is too hard to use, and some people think it is easy to use. Compared...

Sep 2020
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Director

Other Observations & Comments

The quality of NextGen Healthcare's support depends on who we get. Sometimes we get somebody who is...

Sep 2020
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Analyst/Coordinator

Other Observations & Comments

NextGen Enterprise EHR is not a web-based application. If it were, that would be great in terms of...

Sep 2020
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Analyst/Coordinator

Service and Support

The vendor is improving the system's workflow. When users look at the screen, they can sometimes...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor has really reduced the number of times providers have to click in the system. The vendor...

Sep 2020
(0)
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Manager

Future Outlook

I couldn't say how many times we have put together a search team to look at other vendors. But in...

Sep 2020
(0)
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Manager

Relationship

I would give a high score for vendor executive involvement only because we are a larger customer. If...

Sep 2020
(0)
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Manager

Service and Support

The support has become work-from-home support. NextGen Healthcare was prepared for that. We really...

Sep 2020
(0)
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Manager

Lessons Learned

We have customized most of our work in patient-centered care. NextGen Healthcare has come out with...

Sep 2020
(0)
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Manager

Functionality and Upgrades

The more recent versions have been huge improvements over the previous versions in terms of...

Sep 2020
(0)
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Manager

Functionality and Upgrades

We have been on the system for a while, and we have a large database. Because of that, we have...

Sep 2020
(0)
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Manager

Functionality and Upgrades

We do have some custom templates, one being oncology. NextGen Healthcare has made improvements to...

Sep 2020
(0)
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Manager

Lessons Learned

We have been hounding NextGen Healthcare about a way to archive part of our database, especially the...

Sep 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

The system is part of our long-term plan. We are going to do an upgrade, but we are waiting to do a...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The overall product quality is great, including the upgrades. I love the fact that the vendor's...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor does very well with their ongoing support. It is off the charts. The vendor has been very...

Sep 2020
(0)
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Director

Service and Support

The vendor's support with COVID-19 has been wonderful, specifically with their telehealth offering....

Sep 2020
(0)
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Director

Interfacing and Integration

Maybe NextGen Healthcare has clients who don't have all of the features, but for us, the software is...

Sep 2020
(0)
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Director

Service and Support

The vendor has done a pretty good job of supporting us through the COVID-19 crisis. We implemented...

Sep 2020
(0)
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Director

Functionality and Upgrades

The solution does a good job of generally supporting patient-centered care. We have technical...

Sep 2020
(0)
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Director

Service and Support

I wouldn’t say that the vendor is super consistent in keeping their promises, but they are getting...

Sep 2020
(0)
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Director

Implementation and Training

The vendor is not well organized with their implementation services.

Sep 2020
(0)
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Director

Functionality and Upgrades

The vendor's product is a little glitchy. The functionality generally works as designed, but it is...

Sep 2020
(0)
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Director

Future Outlook

Lately, the vendor has been coming out with some cool things, like the telemedicine app. NextGen...

Sep 2020
(0)
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VP/Other Executive

Relationship

The product is stable. NextGen Healthcare went out and acquired a lot of other companies to fill...

Sep 2020
(0)
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VP/Other Executive

Future Outlook

The system is definitely useable. It does what we need it to do. If we were to grow any bigger, we...

Sep 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

NextGen Healthcare charges for everything, but the cost is nowhere in the ballpark of what an Epic...

Sep 2020
(0)
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VP/Other Executive

Other Observations & Comments

Our EHR and PM installation is housed by our facility. I have a team of developers and analysts who...

Sep 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

I think where NextGen Healthcare needs to focus next is scalability. I know they specialize in the...

Sep 2020
(0)
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VP/Other Executive

Implementation and Training

I have not been pleased with the training from NextGen Healthcare, and I was not pleased with the...

Sep 2020
(0)
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VP/Other Executive

Future Outlook

I would hope my satisfaction would be higher in a year, but I imagine it will stay lower. I am going...

Sep 2020
(0)
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VP/Other Executive

Interfacing and Integration

NextGen Healthcare is making progress with their integration, but it is kind of like they are just...

Sep 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Ease of use is one of the biggest things for me. Training a new provider on how to use the system is...

Sep 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The EMR is a good product; it definitely is. But an EMR vendor like Epic is very prone to tell...

Sep 2020
(0)
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Manager

Relationship

We have meetings with NextGen Healthcare’s executives. The upgrades go pretty smoothly. The training...

Sep 2020
(0)
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Manager

Functionality and Upgrades

The core product hasn’t changed dramatically in years, but I guess it is good. I think there are...

Sep 2020
(0)
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CIO

Relationship

NextGen Healthcare’s system has been great. They have gotten a lot better at keeping their promises.

Sep 2020
(0)
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CIO

Functionality and Upgrades

The upgrades we have had with NextGen Healthcare have been excellent. When it comes to integration,...

Sep 2020
(0)
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CIO

Functionality and Upgrades

I would like to see NextGen Healthcare’s product development come back more to the ease of use; that...

Sep 2020
(0)
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VP/Other Executive

Relationship

The best part about the product is how customizable it is, but that is also its downfall. The...

Sep 2020
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VP/Other Executive

Service and Support

During the COVID-19 crisis, we did get some level of support from NextGen Healthcare. As a larger...

Sep 2020
(0)
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VP/Other Executive

Relationship

Our experience has been that everything within the vendor’s package tends to be an upsell, and we...

Sep 2020
(0)
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VP/Other Executive

Interfacing and Integration

The system does not support our integration goals. There are a lot of things that we have to add on...

Sep 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I have worked with a couple of different EHR vendors, and NextGen Healthcare's solution is in the...

Sep 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We haven’t seen a whole lot of new technology coming out of NextGen Healthcare. When there is new...

Sep 2020
(0)
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VP/Other Executive

Relationship

We often initiate things. We have to ask for things, and we have to ask multiple times. NextGen...

Sep 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The system doesn’t help us get to our actual outcome. There are a lot of additional things we have...

Sep 2020
(0)
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Director

Functionality and Upgrades

I have no problems with NextGen Enterprise EHR. On the IT side of things, the system is stable and...

Sep 2020
(0)
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Director

Functionality and Upgrades

I like the reporting that we have available from NextGen Enterprise EHR. We can pretty much get any...

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

I don’t think I would buy NextGen Healthcare's system again. The only reason we have it is the EMR...

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

NextGen Healthcare doesn’t avoid charging for every little thing. In terms of support, everything is...

Sep 2020
(0)
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CNO

Service and Support

NextGen Healthcare was good about supporting us through COVID-19. Most of the work we had to do was...

Sep 2020
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VP/Other Executive

Service and Support

The vendor has been pretty strong in supporting us during the COVID-19 crisis.

Aug 2020
(0)
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VP/Other Executive

Implementation and Training

There is an immense amount of detail involved in medical records. Knowing how to use medical records...

Aug 2020
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VP/Other Executive

Service and Support

NextGen Healthcare has been decent when we have reached out for interfaces and has been proactive in...

Aug 2020
(0)
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VP/Other Executive

Sales and Contracting

NextGen Healthcare doesn't keep their promises because they interpret the promises how they want to....

Aug 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

NextGen Healthcare doesn't avoid nickel-and-diming. They charge for every little thing. They have...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

In terms of the system's ease of use, there have been a lot of complaints, and a fair amount of them...

Aug 2020
(0)
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VP/Other Executive

Other Observations & Comments

The executives with NextGen Healthcare haven't been too bad, but they haven't been great.

Aug 2020
(0)
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VP/Other Executive

Future Outlook

NextGen Enterprise EHR is part of our long-term plans. We haven't seriously looked at replacing the...

Aug 2020
(0)
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VP/Other Executive

Technology

NextGen Healthcare hasn't changed much over the years; they are about the same. I would like to see...

Aug 2020
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