NextGen Enterprise EHR
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Analyst/Coordinator

We are leaving NextGen Enterprise EHR mainly because of the lack of integration with other sites. We...

May 2022
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Analyst/Coordinator

We were able to get certified as a PCMH using NextGen Enterprise EHR, but it took a lot of work, and...

May 2022
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Analyst/Coordinator

NextGen Enterprise EHR is not that difficult for me to use, but a lot of the functionality is not...

May 2022
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Analyst/Coordinator

We have had so much back-and-forth with the vendor trying to get upgraded to the new version that we...

May 2022
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Analyst/Coordinator

NextGen Healthcare was really on top of initial training years ago, but ongoing training has fallen...

May 2022
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Analyst/Coordinator

NextGen Healthcare's support is mediocre. The vendor is not proactive. NextGen Healthcare has some...

May 2022
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Analyst/Coordinator

NextGen Enterprise EHR is familiar because we have had the system for so long. Setting up electronic...

May 2022
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Analyst/Coordinator

NextGen Healthcare could find a better way to make the templates more uniform. Right now, we have...

May 2022
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Director

It seems like we are nickel-and-dimed with NextGen Enterprise EHR. We are stuck with the price...

May 2022
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Director

I am struggling with the vendor's overseas support. I am not happy with the support team. If I get...

May 2022
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Director

The system currently rocks. We can customize NextGen Enterprise EHR and make the system ours....

May 2022
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Director

With the upgrade coming to NextGen Enterprise EHR, I don't have a clear picture of what I will and...

May 2022
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Analyst/Coordinator

Unfortunately, because there are so many regulatory things, which the vendor has no control over,...

May 2022
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Analyst/Coordinator

I am happy with NextGen Healthcare. I have every intention of staying with NextGen Healthcare. They...

May 2022
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Manager

With upgrades, NextGen Healthcare doesn't have really good documentation of what level we are on or...

May 2022
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Manager

We run a pretty large business through NextGen Healthcare, and they have everything for us. For the...

May 2022
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Manager

NextGen Healthcare doesn't miss one opportunity to nickel-and-dime. NextGen Healthcare’s billing is...

May 2022
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Manager

It is really difficult to run reports on the EHR side. Running workflow and productivity reports is...

May 2022
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Manager

We have to buy training hours to have people come out for implementations. That is not cool.

May 2022
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CEO/President

NextGen Enterprise EHR has been working fine for us. We have customized the product a lot because of...

Apr 2022
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CEO/President

We have multiple physicians, and they are pleased with the product. It works for them and their...

Apr 2022
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CEO/President

NextGen Healthcare does a presentation every now and then on where they are going and what their...

Apr 2022
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COO

It seems like NextGen Healthcare continuously buys new products to purchase that bolt onto NextGen...

Apr 2022
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COO

NextGen Enterprise EHR is a good product. I really haven't had much concern from the registration...

Apr 2022
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COO

Overall, we have really been unhappy with the system. My CMO really hates the clinical system for...

Apr 2022
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COO

We are not satisfied with the solution's integration. We are still working on it. I am still not...

Apr 2022
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COO

Getting support from the vendor is so hard to do. The vendor needs to focus on supporting the...

Apr 2022
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COO

NextGen Healthcare can't seem to virtualize the platform. We have a certain number of on-site...

Apr 2022
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Manager

In terms of upgrades, we need better communication, better outreach in order for us to educate the...

Apr 2022
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Manager

The product's ease of use depends on the user and how computer savvy they are. Some providers pick...

Apr 2022
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Manager

I wish there were other improvements for our specialty in certain areas. There are certain things...

Apr 2022
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Manager

The vendor provides training for us, and if we need additional training that is more catered to us,...

Apr 2022
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Manager

The vendor has kept their promises on the product. They are pretty transparent about changes. As a...

Apr 2022
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Manager

The vendor charges for every little thing. They don't avoid that.

Apr 2022
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Manager

I don't know whether the vendor could do any better with their support. They always send email...

Apr 2022
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Manager

I would tell others that they should use any products that integrate with NextGen Enterprise EHR. We...

Apr 2022
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Manager

The system is unfortunately not part of our long-term plans. We are moving to another EHR. That...

Apr 2022
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Manager

If I were making the decision, I would purchase this system again. As with any EHR, my decision...

Apr 2022
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Manager

My main focus is quality service and support. Our main support team is in a different time zone, and...

Apr 2022
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Manager

I want NextGen Healthcare to receive my willingness to share and help them better the system, not...

Apr 2022
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Manager

It has been pretty easy to teach users the basics of the templates, teach users ways to do common...

Apr 2022
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Director

NextGen Healthcare generally keeps their promises. There is one situation we have that bugs me. When...

Apr 2022
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Director

The major benefit of NextGen Enterprise EHR is the system's template editor. We can customize the...

Apr 2022
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Director

This is not the first EHR we have had. We switched from another EHR to this one because of many...

Mar 2022
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Director

The lab program within the product needs to be really flexible because things come and go all the...

Mar 2022
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Director

With the EHR there are multiple ways to do things, and that gets confusing to the providers. They...

Mar 2022
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Director

Two of the biggest things that we look for in EHRs are ease of use and simplicity. Those two things...

Mar 2022
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Director

Occasionally, we get emails from our health IT department that NextGen Healthcare has alerted them...

Mar 2022
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Director

Over the years, one of our biggest complaints has been about the vendor's ongoing licensing charges....

Mar 2022
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Manager

NextGen Enterprise EHR has a good efficiency for workflow, and it is always compliant. It is not a...

Mar 2022
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Director

We are in the cloud. That has been good for our clinics. We like the system's flexibility and...

Mar 2022
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Director

We are deep in preparation for an upgrade. That upgrade will add some features that we have been...

Mar 2022
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Director

I really appreciate the proactive approach that NextGen Healthcare has taken with laying out the...

Mar 2022
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Director

I would say that the solution's workflows and ease of use always top our list as the lifeblood of...

Mar 2022
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Director

We can customize the solution if we really need to, but we try not to get into the weeds too much...

Mar 2022
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Director

Overall, the vendor's communication has been much better in the last year or two. We had a...

Mar 2022
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Director

We would recommend the solution to others. It is a strong system, and it is easy to use and support....

Mar 2022
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Manager

NextGen Healthcare isn't good at implementations and upgrades. They don’t communicate with us, and...

Mar 2022
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Manager

When we purchased NextGen Enterprise EHR, I felt like it was the Lexus of the EHR world. It was the...

Mar 2022
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Manager

If someone were to ask me what my biggest goal is with NextGen Healthcare, I would say partnership....

Mar 2022
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Manager

NextGen Healthcare cannot decide who is hosting their system. The host kept switching between Dell...

Mar 2022
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Director

We would like to see more of a marriage between NextGen Enterprise EHR and the vendor's other...

Mar 2022
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Director

Things within the product could be more private. Our patient portal hasn't worked well for several...

Mar 2022
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Director

NextGen Healthcare is an accountable partner. The one exception is that their support people...

Mar 2022
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Director

One of the problems we have is that the upgrades will occasionally break what was previously...

Mar 2022
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CMIO

I am really satisfied with the service from NextGen Healthcare being proactive. We have an account...

Mar 2022
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CMIO

NextGen Healthcare has been doing really well with supporting our integration and interoperability goals....

Mar 2022
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CMIO

NextGen Healthcare has improved their understanding that not every client is the same. We have a...

Mar 2022
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CMIO

The CEO has changed in the last year. The concern that we naturally have is around what the...

Mar 2022
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CMIO

I am looking for things that would be worrisome signs for the future, and I am not really seeing...

Mar 2022
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CMIO

NextGen Healthcare should continue to focus on population health management and on supporting...

Mar 2022
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CMIO

There are always struggles with any EHRs. That is the nature of the beast. We were extremely...

Mar 2022
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CMIO

There is always talk about changing EHRs because the one constant in healthcare is change. There is...

Mar 2022
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CMIO

We are seeing more nickel-and-diming. One thing that was really attractive about NextGen Healthcare...

Mar 2022
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CMIO

The upgrades are really challenging for us, and they take a big chunk of work. They take a lot of...

Mar 2022
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CMIO

NextGen Healthcare tends to oversell some of their EHR functionality a little bit. The system in the...

Mar 2022
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Analyst/Coordinator

NextGen Healthcare does not offer resources that are up to today's technology standards when it...

Mar 2022
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Manager

NextGen Healthcare has made the upgrade process more tedious than it used to be. We have been...

Mar 2022
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Manager

NextGen Healthcare has a community voting system where users can put in enhancement requests and...

Mar 2022
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Manager

My current experience with NextGen Enterprise EHR is great. It has been easy to support, even though...

Mar 2022
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Analyst/Coordinator

NextGen Healthcare needs to focus more on the quality of their support. It is an ongoing battle...

Mar 2022
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Analyst/Coordinator

The majority of our providers do not document in the room. They put in the vitals, but the providers...

Mar 2022
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Analyst/Coordinator

If I were buying this product again, I would do a much better job with the rollout. We really...

Mar 2022
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Analyst/Coordinator

NextGen Healthcare’s applications and support have helped us enhance the utilization of the EHR. The...

Mar 2022
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Analyst/Coordinator

I have been in healthcare for many years, and I know pretty much every leading EMR system that also...

Mar 2022
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Analyst/Coordinator

I know there are a lot of functions that NextGen Enterprise EHR provides that we have not turned on....

Mar 2022
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Analyst/Coordinator

My involvement with our account manager has been active. NextGen Healthcare is proactive in terms of...

Mar 2022
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Analyst/Coordinator

I have opened a lot of tickets with NextGen Healthcare's technical support team, and the response...

Mar 2022
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Manager

If NextGen Healthcare’s upgrade lives up to what we have seen in their demo videos, then our overall...

Mar 2022
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Manager

Support for NextGen Enterprise EHR is generally good. NextGen Healthcare outsources their support,...

Feb 2022
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Manager

We have had a good experience with the telehealth piece from NextGen Enterprise EHR. We developed...

Feb 2022
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Manager

The interface for NextGen Enterprise EHR looked as though it was stuck in the past a bit. The...

Feb 2022
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Analyst/Coordinator

NextGen Healthcare charges for every single thing, and the implementation for an upgrade has been...

Feb 2022
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Analyst/Coordinator

NextGen Healthcare as an organization hasn't improved the training experience, but some of the...

Feb 2022
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Analyst/Coordinator

NextGen Enterprise EHR is great. Its interoperability tools work really well, and the quality of the...

Feb 2022
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Analyst/Coordinator

Even though we are several years behind, NextGen Healthcare has been fabulous and has made anything...

Feb 2022
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Analyst/Coordinator

NextGen Healthcare is very transparent. If we ever have a question, whether it is a self-perceived...

Feb 2022
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Director

NextGen Healthcare charges for every little thing. The price is broken out by licensing and...

Jan 2022
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Director

NextGen Enterprise EHR has gotten better over the years. There are fewer issues when customers go live....

Jan 2022
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Director

NextGen Healthcare hasn't made very good choices in purchasing other products for functionality....

Jan 2022
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Director

We can exchange information with the system but not easily. When we compare it with something like...

Jan 2022
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Director

Because NextGen Enterprise EHR collects so much data, the data can be hard to get through,...

Jan 2022
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Director

NextGen Healthcare has talked about moving their product to a web version, but they haven't been...

Jan 2022
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Director

NextGen Healthcare does well at being proactive through emails. We have a very good account manager...

Jan 2022
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Manager

There was an upgrade that we thought we were supposed to get early, and then there was a lot of...

Jan 2022
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Manager

Most of the time, if NextGen Healthcare says they are going to do something, they do it. I have used...

Jan 2022
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Manager

I am satisfied with the product, but there is always a little room for improvement. The system is...

Jan 2022
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Director

The product isn't very usable right out of the box. It takes a substantial amount of investment to...

Jan 2022
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Director

NextGen Healthcare is heading down the right track with some of the new customizations that they are...

Jan 2022
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Director

I am pleased with NextGen Enterprise EHR. The vendor allows their customers to customize things. The...

Jan 2022
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Director

The vendor has certain interfaces in the solution that they build and rebuild for every single...

Jan 2022
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Director

We have been NextGen Healthcare customers for many years. We almost think that a reimplementation...

Jan 2022
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Director

For a long time, the integration world has been focused on HL7. I don't know whether the new best...

Jan 2022
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Director

I have been pretty happy with NextGen Enterprise EHR. The most common thing that I hear from my...

Jan 2022
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Director

NextGen Enterprise EHR is a very good product. It is probably the best product out there for FQHCs....

Jan 2022
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Director

We are due to have an upgrade soon that may improve the product's usability. I would ask the...

Jan 2022
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Director

NextGen Healthcare depends on folks who are on the other side of the world to do some of their...

Jan 2022
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Director

We have had a good business relationship with NextGen Healthcare. Our account manager and...

Jan 2022
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Director

NextGen Healthcare doesn't avoid charging us for every little thing. If I want a medical necessity...

Jan 2022
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Analyst/Coordinator

We have had some communication issues with people from NextGen Healthcare during our upgrade. We...

Jan 2022
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Analyst/Coordinator

I have had some really good training from NextGen Healthcare. I have gotten some really good help...

Jan 2022
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Analyst/Coordinator

We have to customize a lot of our things because we are a specialty practice, and it seems like...

Jan 2022
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Analyst/Coordinator

NextGen Enterprise EHR is promoted a certain way, but then there is always a known issue. Most of...

Jan 2022
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Analyst/Coordinator

NextGen Enterprise EHR is easy to use, and it provides reporting.

Jan 2022
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Manager

The doctors are not happy with the EHR because there is a lot of clicking. The ease of use and...

Jan 2022
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Manager

A lot of customization has to be done on the EHR side, and that leads to extra charges. Anytime we...

Jan 2022
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Manager

In the EHR, the reporting is unwieldy. It is hard for anybody to figure out how to get a report out...

Jan 2022
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Analyst/Coordinator

NextGen Healthcare is quick to release things, but they don’t always execute things right from the...

Jan 2022
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Analyst/Coordinator

There are some buggy updates that come with the EHR when NextGen Healthcare releases a new template...

Jan 2022
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Analyst/Coordinator

With each new purchase, there is a new charge, if we want a new interface, there is always a charge....

Jan 2022
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Analyst/Coordinator

NextGen Healthcare has overseas support people that don’t speak great English, and that makes it...

Jan 2022
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Analyst/Coordinator

I would tell someone considering the NextGen Healthcare EHR to get everything in writing and to...

Jan 2022
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Analyst/Coordinator

NextGen Healthcare’s overall training process is difficult. It is hard to find training that we...

Jan 2022
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VP/Other Executive

Our specialists are utilizing NextGen Enterprise EHR, and we have specialty advisory groups within...

Jan 2022
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VP/Other Executive

NextGen Healthcare is a partner to us. They are very much a strategic partner and a trusted advisor....

Jan 2022
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VP/Other Executive

Nickel-and-diming is my pet peeve. It makes me just want to go with Epic instead because they have a...

Jan 2022
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VP/Other Executive

We only do subspecialty care with NextGen Enterprise EHR. We have been able to develop template sets...

Jan 2022
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VP/Other Executive

The nice thing about NextGen Enterprise EHR is we have taken the approach of taking as much as we...

Jan 2022
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COO

I like that the solution is very customizable. The problem with it is that we now have to be careful...

Jan 2022
||
(0)
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COO

In addition to what we initially paid for the product, I think that we pay enough for monthly...

Jan 2022
||
(0)
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COO

We receive training for the product from our reseller. That training is indirectly from NextGen...

Jan 2022
||
(0)
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COO

NextGen Enterprise EHR can integrate with other systems, but NextGen Healthcare charges a lot for interfacing....

Jan 2022
||
(0)
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COO

I don't think that anyone is happy with their EHR. I think that it would be nice if we could take...

Jan 2022
||
(0)
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COO

I wouldn't rate NextGen Healthcare's executives very highly. They pay a lot of lip service to...

Jan 2022
||
(0)
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CIO

We are not using NextGen Healthcare's templates; we have custom templates. I can’t really speak to...

Jan 2022
||
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CIO

We are in the process of migrating over to the Epic system in the course of a few years. The...

Jan 2022
||
(0)
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CIO

In the past, we communicated and escalated issues with NextGen Healthcare. We didn't make much...

Jan 2022
||
(0)
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COO

We spent a lot of time doing our due diligence and looking at EHRs before we chose this system. We...

Jan 2022
||
(0)
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COO

My biggest frustration with NextGen Healthcare is that when we originally went with them, everything...

Jan 2022
||
(0)
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Manager

I would not buy NextGen Enterprise EHR again because of its old, legacy architecture. If we were...

Jan 2022
||
(0)
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Manager

NextGen Healthcare tries to charge for certain requests when there is a lack of need. I would like...

Jan 2022
||
(0)
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Manager

NextGen Healthcare needs to improve their integration. We contracted for a bidirectional interface a...

Jan 2022
||
(0)
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Manager

I wish there were an easier method of updating NextGen Healthcare's ancillary items instead of...

Jan 2022
||
(0)
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Manager

NextGen Healthcare's system is easy for me to use. I have been working with the vendor for a long...

Jan 2022
||
(0)
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Manager

Things in the system don't work the way they are expected to work, and then NextGen Healthcare...

Jan 2022
||
(0)
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Manager

NextGen Healthcare asks us to open a ticket for support, and someone gets back to us. Unfortunately,...

Jan 2022
||
(0)
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Manager

The vendor offers a yearly user group meeting where we can engage with some of their executives and...

Jan 2022
||
(0)
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Manager

There are many EHR systems on the market that are heavy hitters. That makes it hard for me to...

Jan 2022
||
(0)
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Manager

NextGen Healthcare finds great out-of-the-box solutions. They are also pretty good about staying up...

Jan 2022
||
(0)
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Manager

We have really customized the system and adapted it to our needs. Overall, we are pretty happy with...

Jan 2022
||
(0)
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Manager

The vendor is aggressively trying to bring their product up to speed so that they can compete with...

Jan 2022
||
(0)
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Manager

The vendor sends out constant email communications when there are system or compliance issues. They...

Jan 2022
||
(0)
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Analyst/Coordinator

Although I like a different vendor’s EHR a little better, I did get a demo of NextGen Healthcare’s...

Dec 2021
||
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Analyst/Coordinator

We moved to another product because we wanted a partnership with an organization.

Dec 2021
||
(0)
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Analyst/Coordinator

The vendor relationship guidance with NextGen Healthcare was good. I met with them on a regular basis....

Dec 2021
||
(0)
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Analyst/Coordinator

NextGen Healthcare fixed issues when we submitted tickets, but there were bugs. I had to log quite a...

Dec 2021
||
(0)
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Analyst/Coordinator

NextGen Healthcare has gotten better as far as nickel-and-diming goes. But when we went live with...

Dec 2021
||
(0)
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Director

The EHR allows us the flexibility to share information with other sites and entities without any problems....

Dec 2021
||
(0)
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Director

The EHR is an intuitive system. We have the ability to customize the EHR as we see fit without...

Dec 2021
||
(0)
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CEO/President

I have noticed that NextGen Healthcare has difficulty with communication. When we have issues,...

Dec 2021
||
(0)
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CEO/President

I like that we can customize the system according to our workflow. We can also share information...

Dec 2021
||
(0)
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Director

When we first started with NextGen Healthcare, they showed a lot of training things to everyone in...

Dec 2021
||
(0)
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Director

NextGen Healthcare tries to integrate the solution with other vendors' solutions, but those other...

Dec 2021
||
(0)
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Director

The product has a bit of flow, but we still have to click a lot of links in templates and go to a...

Dec 2021
||
(0)
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Director

We have to pay extra to get a certain interface that will allow certain information into our charts....

Dec 2021
||
(0)
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Director

Our vendor account managers aren't really there to provide good support when we need it. We have to...

Dec 2021
||
(0)
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Director

The product is good. If the vendor could just check things before they put out patches or upgrades,...

Dec 2021
||
(0)
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Director

The vendor does try to stay up on what is required by our health plans and have all the information...

Dec 2021
||
(0)
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Director

If I gave the vendor the top score, that would mean they are perfect, and no one is perfect. NextGen...

Dec 2021
||
(0)
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Director

The technical team and the support they provided were outstanding. There were a few bumps, but the...

Dec 2021
||
(0)
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Manager

We have a really good contract with NextGen Healthcare, so cost is not a factor. NextGen Healthcare...

Dec 2021
||
(0)
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Manager

In our organization, everybody is on a different system. Those of us that are on NextGen...

Dec 2021
||
(0)
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Manager

We started with NextGen Healthcare early on, and we have been through all of the versions and the...

Dec 2021
||
(0)
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Manager

NextGen Healthcare's executive involvement oscillates. It has gotten better, then it has gotten...

Dec 2021
||
(0)
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Manager

When updating the EHR, NextGen Healthcare will send in some resources to go through the templates...

Dec 2021
||
(0)
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Manager

To the vendor’s credit, every time we do an implementation, we have people on-site from NextGen...

Dec 2021
||
(0)
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Manager

What the doctors complain about the most is the ease of use. We have to use a lot of customization...

Dec 2021
||
(0)
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Manager

NextGen Healthcare is very reactive. They have a system where we can go dig up tickets, but we can’t...

Dec 2021
||
(0)
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Manager

NextGen Healthcare tends to come out with things before they are ready for prime time. That has been...

Dec 2021
||
(0)
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Manager

One of the EHR’s biggest benefits is its customizability. So if we need something NextGen Healthcare...

Dec 2021
||
(0)
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Manager

There are certain groups of providers or certain specialties that NextGen Healthcare does not have...

Dec 2021
||
(0)
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Manager

NextGen Enterprise EHR has had its ups and downs. Some parts of the product are really well done....

Dec 2021
||
(0)
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Manager

Currently, we are struggling with the vendor support model. We are a large customer, and we don't...

Dec 2021
||
(0)
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Manager

We plan on moving to a new version of NextGen Enterprise EHR. We are taking the opportunity to get...

Dec 2021
||
(0)
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Manager

We have a fully functional IT department, so for the most part, we try to resolve an issue by any...

Nov 2021
||
(0)
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Analyst/Coordinator

I love that NextGen Healthcare listens to the customer, and that is very important. NextGen...

Nov 2021
||
(0)
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Analyst/Coordinator

I have already seen that a lot of great improvements are coming for our organization. The software...

Nov 2021
||
(0)
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Analyst/Coordinator

I was working in an organization that was transitioning away from NextGen Healthcare's software, and...

Nov 2021
||
(0)
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Analyst/Coordinator

I appreciate that NextGen Enterprise EHR is intuitive. It saves our work. The navigation and buttons...

Nov 2021
||
(0)
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Manager

NextGen Healthcare has really stepped up their game. They are handling upgrades so well.

Nov 2021
||
(0)
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Manager

NextGen Enterprise EHR needs a new, modernized, pure GUI so that we can expand and change it to be...

Nov 2021
||
(0)
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VP/Other Executive

When it comes to whether we would purchase NextGen Enterprise EHR again, the devil is in the...

Oct 2021
||
(0)
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VP/Other Executive

NextGen Healthcare is proactive in that they are going to keep me up to date with the regulatory...

Oct 2021
||
(0)
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VP/Other Executive

We have many opportunities for integration with NextGen Healthcare, but we have had a lot of issues...

Oct 2021
||
(0)
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VP/Other Executive

The timeline for upgrades with NextGen Healthcare isn't solid. The vendor hasn't been able to handle...

Oct 2021
||
(0)
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Analyst/Coordinator

I would not buy this product again because it isn’t a web-based application.

Oct 2021
||
(0)
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Analyst/Coordinator

I like NextGen Healthcare's customer support. I work with an account representative, a sales...

Oct 2021
||
(0)
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Analyst/Coordinator

NextGen Healthcare started outsourcing to India. We struggle to understand the people we talk to. We...

Oct 2021
||
(0)
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Director

We have really sunken our teeth into NextGen Enterprise EHR in the last year. We have finally dug in...

Oct 2021
||
(0)
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Director

NextGen Healthcare’s support is all over the map. We had one guy for all our projects when things...

Oct 2021
||
(0)
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Director

Hopefully, our satisfaction will be one tick up in a year. There will be growing pains, but I think...

Oct 2021
||
(0)
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Analyst/Coordinator

Overall, we have had a pretty good experience with NextGen Healthcare.

Sep 2021
||
(0)
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Analyst/Coordinator

It is great that NextGen Healthcare has pretty good support, but I wish they allowed more...

Sep 2021
||
(0)
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Analyst/Coordinator

The training has a long way to go. Ongoing training is done through a portal and costs extra money....

Sep 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

We don't want to put in a support ticket and wait to have the vendor send it back. They need to be...

Sep 2021
||
(0)
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Manager

We set up a regular call with our account executive where we bring up any questions concerns that we...

Sep 2021
||
(0)
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Manager

Currently, to meet the patient-centered medical home standards, there is more work to be done. There...

Sep 2021
||
(0)
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 or  to see details.

Manager

The vendor brings out different versions throughout the year. Many times when they help us, they...

Sep 2021
||
(0)
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Manager

There are some departments where the vendor's support people are really good in terms of working on...

Sep 2021
||
(0)
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Manager

We are going to start working on the upcoming upgrade. This is the first time we are going to...

Sep 2021
||
(0)
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Manager

The vendor doesn’t provide ongoing training. They should provide some training. They put together...

Sep 2021
||
(0)
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CIO

The system is very functional, and it covers all specialties. It isn't as easy to build automation...

Sep 2021
||
(0)
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Director

NextGen Healthcare needs to work on their support. It has gone downhill. NextGen Healthcare said...

Sep 2021
||
(0)
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Director

The product works well. We have interfaces that work with it, but the interoperability is still a...

Sep 2021
||
(0)
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Director

None of the products from NextGen Healthcare are cheap, but I like that we can customize things...

Sep 2021
||
(0)
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Director

The product is not the easiest to train new users on. Part of that is because there is a lot of...

Sep 2021
||
(0)
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Director

The appointment reminders leave something to be desired. Generally, if I have to add a physician or...

Sep 2021
||
(0)
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Analyst/Coordinator

There are numerous things I like about the system. The functionality of the system gives us the...

Sep 2021
||
(0)
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Director

I can definitely tell that the vendor has done a really good job of improving end-user functionality...

Sep 2021
||
(0)
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Director

One improvement I would like the vendor to make would probably be decreased provider clicks. I still...

Sep 2021
||
(0)
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Analyst/Coordinator

We have vendor representatives that are willing to work with us. They have a can-do attitude that is...

Sep 2021
||
(0)
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Analyst/Coordinator

The scheduling calendar in the system seems a little bit rigid and less flexible. I wish that part...

Sep 2021
||
(0)
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Analyst/Coordinator

Some of the support people from the vendor are not as well versed in the application. NextGen...

Sep 2021
||
(0)
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Analyst/Coordinator

My staff is always saying they wish for certain things, so I don’t hear a lot about the product...

Sep 2021
||
(0)
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Analyst/Coordinator

Some of the logic in the process, such as things in the product’s intake flow, look like they are...

Sep 2021
||
(0)
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Analyst/Coordinator

I would like to be able to secure data from different departments without having to specifically...

Sep 2021
||
(0)
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Analyst/Coordinator

The biggest issue with the vendor not keeping their promises is we are a specialty, and they had a...

Sep 2021
||
(0)
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Analyst/Coordinator

I have some awesome sales and account executives. The vendor is really on top of what the market is...

Sep 2021
||
(0)
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Director

NextGen Healthcare charges us for any little thing, including interfaces. The system is very expensive....

Sep 2021
||
(0)
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Director

There is always room for improvement with EHRs. NextGen Healthcare is constantly doing upgrades and...

Sep 2021
||
(0)
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Manager

There is more work to do on the solution. There are processes that we still have to do on paper. We...

Aug 2021
||
(0)
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Manager

The vendor brings out different versions of the product throughout the year, and many times, we...

Aug 2021
||
(0)
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Manager

The system lacks the coding requirements that we need to submit specific pay-for-performance or...

Aug 2021
||
(0)
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Manager

The vendor has some support departments that are really good at rapidly working on the tickets that...

Aug 2021
||
(0)
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Manager

We have regular check-ins with our account executive. In those meetings, we can bring up any...

Aug 2021
||
(0)
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VP/Other Executive

The support has been very good. NextGen Healthcare responds promptly. We have an account manager for...

Aug 2021
||
(0)
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VP/Other Executive

There are some new features that are nice and helpful, but those features come at a significant...

Aug 2021
||
(0)
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VP/Other Executive

NextGen Enterprise EHR works well for what we need. We have had to customize a lot of things to...

Aug 2021
||
(0)
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Manager

My experience with NextGen Healthcare has been pretty good. They have been really proactive about...

Aug 2021
||
(0)
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Manager

NextGen Healthcare has outsourced a lot of their customer service, and a lot of their customer...

Aug 2021
||
(0)
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Manager

In terms of charging for every little thing, there was an instance where NextGen Healthcare was...

Aug 2021
||
(0)
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CMIO

The biggest problem in NextGen Enterprise EHR is all the scrolling and clicking. I have a really...

Jul 2021
||
(0)
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CMIO

We are going to spend some time over this next fiscal year looking at our long-term strategy because...

Jul 2021
||
(0)
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CMIO

NextGen Healthcare has been more disappointing this past year than in previous years. I wonder...

Jul 2021
||
(0)
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CMIO

I hate electronic medical records. They all malfunction differently. We can bastardize NextGen...

Jul 2021
||
(0)
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CMIO

NextGen Healthcare has not been supportive. They are not proactive, and they are not reactive. We...

Jul 2021
||