NextGen Enterprise EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
NextGen Enterprise EHR isn't fancy, but it serves our needs very well. It stays up-to-date with new...
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Relationship, Operations
NextGen Healthcare needs to recognize that some clients have a very in-depth knowledge of their...
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Product
We utilize the enterprise chart view, and it enables a comprehensive single chart per patient as...
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Product
NextGen Healthcare needs to eliminate repetitive steps in NextGen Enterprise EHR. I'm not talking...
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Relationship
With NextGen Healthcare's support system, we have to turn in a ticket and wait 24 hours for somebody...
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Operations, Product
The providers are frustrated because when we have upgrades to NextGen Enterprise EHR, the templates...
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Loyalty, Product
NextGen Healthcare is supposed to do an upgrade to NextGen Enterprise EHR soon, so we will see what...
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Product
There is a functionality in NextGen Enterprise EHR that was implemented several years ago that...
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Product
I like the template editor in NextGen Enterprise EHR. I like that we have control and are able to...
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Product
The biggest thing for us with NextGen Healthcare is the ability to have flexibility with designs and...
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Relationship
The vendor changed their support a couple of years ago, and their design is horrible. When we put in...
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Product
We have had issues with NextGen Healthcare from the get-go. Their database is humongous and...
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Product
We do our own reports. NextGen Healthcare has some canned reports, but those lack flexibility. Our...
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Loyalty, Product
We have a lot of daily dashboards that get updated overnight for providers about the patients that...
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Relationship
NextGen Healthcare always overpromises. They have a habit of always taking on brand-new products and...
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Culture, Value
NextGen Enterprise EHR has a lot of the functionalities that we need but haven't procured. Since...
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Operations
I like NextGen Healthcare's new certification program for superusers. That is really helpful. The...
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Product
I would recommend modernizing the product’s cosmetic look and feel. I definitely see and hear...
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Relationship, Product
The vendor is good at keeping up with all of the CMS requirements. The vendor continually puts...
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Product
The customization capabilities are definitely a double-edged sword. The product has an advantage...
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Product
I like that NextGen Enterprise EHR has functionality across multiple specialties. We can use it in...
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Product
NextGen Enterprise EHR needs improved reporting. It needs to be more user-friendly. It isn't...
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Product
In NextGen Enterprise EHR, I would like to see more workflows geared toward health maintenance. We...
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Value
I never think I get my money's worth with NextGen Enterprise EHR. It costs way more than it should....
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Loyalty, Value
We upgraded the EHR, and now we are going to have to upgrade again. Every time we upgrade, it is...
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Loyalty, Product
My overall satisfaction with the system has only diminished because I am not sure how the vendor has...
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Operations, Product
I feel like vendor's upgrades are released before they are ready for use in practice. At one point a...
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Value
Our annual expenditure continues to increase with NextGen Healthcare year after year, and our...
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Relationship, Product
Sharing information with other health systems through NextGen Share can be a challenge. That works,...
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Product
I wouldn't buy NextGen Healthcare's product again because of its overall ease of use and...
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Operations
We recently went through an implementation of a new application, and that was a failed...
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Loyalty
NextGen Enterprise EHR is not part of our long-term plans. We are going to replace it. There has...
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Culture, Value
We are not satisfied with the cost of NextGen Enterprise EHR. NextGen Healthcare doesn't avoid...
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Product
NextGen Healthcare fails in terms of interoperability and reporting for MIPS. Essentially, we have...
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Product, Value
I don't loathe NextGen Enterprise EHR; I just loathe the way that it was built for our particular...
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Relationship
In terms of executive involvement, we have all of the executives involved, but they are not...
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Relationship, Product
NextGen Healthcare has something called NextGen Ambient Assist in their EHR. Our providers do not...
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Product, Value
We don't have what we would call an authorization tracker in NextGen Enterprise EHR. There isn't a...
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Operations
As we bring on new products, NextGen Healthcare has good training programs. They also have been...
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Value
NextGen Enterprise EHR is a good product and is reasonably priced in the EHR world. NextGen...
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Product
I do appreciate both NextGen Enterprise PM and NextGen Enterprise EHR having the API ability now....
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Product
NextGen Healthcare has done a lot with NextGen Enterprise EHR. My providers don't really complain...
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Culture, Relationship
NextGen Healthcare isn’t terrible with proactivity, but they aren't great either. They are very good...
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Value
NextGen Healthcare has actually gotten worse about charging for everything. They are...
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Loyalty, Relationship
Our most recent upgrade of NextGen Enterprise EHR went really smoothly. We get communication from...
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Operations, Product
I am not super familiar with the new-user onboarding and how new users are able to adapt to the...
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Loyalty, Product
The big thing for us with NextGen Enterprise EHR is the ability to customize, which was been great....
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Relationship
In terms of support, in the past, the responses were quicker and more detailed. Within the past few...
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Value
We are still trying to get NextGen Mobile off the ground. It just isn't what we expected. Obviously,...
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Relationship, Product
We are a little behind on any new technology for NextGen Enterprise EHR because NextGen Healthcare...
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Loyalty, Operations, Product
The upgrades have been a nightmare. NextGen Healthcare couldn't get the patient portal working, and...
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Relationship
NextGen Healthcare got taken over, and their support team’s priority now seems to be to close...
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Relationship, Operations
A few people at NextGen Healthcare are pretty good, and we can reach out to them because we have...
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Product
I love the system's inbox. We can see the schedule and any task that someone is doing. We can see...
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Relationship
Even after we put in a ticket with NextGen Healthcare's customer service, we might go a week before...
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Loyalty
We decided to leave NextGen Healthcare because we wanted to be able to have our clinics and hospital...
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Product
Everything that we open up in NextGen Enterprise EHR is a page, and that page gets put into the...
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Loyalty, Product, Value
I would like to see functionality from the vendor that doesn't require us to go out and work with...
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Relationship
I don't feel like the vendor's service is proactive. I think part of that is because our current...
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Product
I know it is inevitable, but our providers don't always like the system's updates because of the...
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Product
The ability to customize templates in NextGen Enterprise EHR is very important to us. We can set up...
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Value
I would put my rating for receiving my money's worth for the system slightly above the middle of the...
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Value
With NextGen Enterprise EHR, anything related to integration and even a lot of the new features that...
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Operations
NextGen Healthcare has actually gotten better with their training. They are putting a lot of...
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Value
NextGen Enterprise EHR’s integrations are pretty awesome. The vendor has a very large team. They...
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Relationship
NextGen Healthcare’s support has really needed improvement for a while. They are working on that....
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Operations, Product
NextGen Enterprise EHR has always been an upgrade simply because part of its appeal is the fact that...
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Relationship
We mostly struggle with the vendor keeping their promises around NextGen Enterprise EHR. NextGen...
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Value
NextGen Healthcare is being very vocal right now about Ambient Assist, which is a fabulous product....
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Product
We are happy with NextGen Enterprise EHR overall, but our providers use another EHR in another...
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Culture, Value
NextGen Healthcare charges us for everything. We buy a clinical virtual-visit license, but then we...
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Operations, Product
NextGen Enterprise EHR is not an easy system to learn. It is very click happy, and nothing prompts...
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Product
One of the best things about NextGen Enterprise EHR is the ability to modify it to meet our office...
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Relationship
NextGen Healthcare doesn't keep their promises all the time. They do struggle, but they are getting...
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Relationship, Product
NextGen Healthcare releases a lot of stuff with defects in it, and they should do a better job of...
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Loyalty
Our future plans with NextGen Healthcare are now more questionable. We are finding that more of our...
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Loyalty, Product
I like that NextGen Enterprise EHR is customizable and configurable. That is the reason we went with...
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Loyalty, Product
I would love for NextGen Healthcare to build a specialized module for or with us, and I want the...
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Product
We have asked NextGen Healthcare to fix many things, like the system's prescription module, and they...
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Product
With NextGen Healthcare, the devil we know is better, but there haven't been any consequential...
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Product
NextGen Enterprise EHR is pretty robust, and it meets a lot of our needs. NextGen Healthcare does a...
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Loyalty, Product
NextGen Enterprise EHR integrates with a ton of other third-party products. The vendor has a...
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Relationship
The level-one support is bad. It is outsourced to India, so I don't understand the support people. I...
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Relationship
With a recent upgrade, there was a large safety issue. We got an error message, and I looked and...
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Relationship
I know great people at NextGen Healthcare who aren't part of level-one support. If I have issues, I...
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Culture, Value
We negotiated with NextGen Healthcare on licenses. The pain point around receiving our money’s worth...
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Operations, Value
The UGMs are so basic that I refuse to pay money to go to them because NextGen Healthcare treats...
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Loyalty, Product
NextGen Healthcare has a NextGen Healthcare mobile feature with AI that is coming out, and they...
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Relationship
NextGen Healthcare sends notifications about any issues that they identify.
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Relationship, Operations
NextGen Healthcare has an e-learning area, and searching in that area is a pain. If I search for a...
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Culture, Relationship, Operations, Product
NextGen Healthcare uses a best-of-breed model. They say that their portal is no good, so they buy a...
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Product
NextGen Enterprise EHR really has two big strengths. One is that the cost is great, and the other is...
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Culture, Value
NextGen Enterprise EHR costs very little compared to other EHRs we considered; however, I'm not...
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Operations
NextGen Healthcare's implementation services are not good. It seems like all of NextGen Healthcare's...
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Operations
I would rate NextGen Healthcare's training as being very poor. There isn't much. It would be more...
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Relationship, Value
NextGen Enterprise EHR technically does its job. And it is a relatively inexpensive product. Also,...
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Relationship
NextGen Healthcare is not good proactively. We find the problems, and we reach out to them, and then...
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Loyalty
We have decided to move to another vendor's product. From an end-user standpoint, NextGen Healthcare...
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Relationship, Product
It seems like the discrete data points from one EHR to the other are a challenge. I'm not from the...
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Relationship
Some of this comes down to how long I have been around the software, but some of NextGen...
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Product
I refer to NextGen Healthcare as NextGillette because people always have to keep buying razor...
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Product
With NextGen Enterprise EHR, everything can be integrated. Some of the system's APIs need to be...
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Operations, Product
NextGen Enterprise EHR can be customized to any specialty. That is the beauty of it. I came into...
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Loyalty, Relationship
NextGen Healthcare has tremendous account management support. Their people are talented,...
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Product, Value
I like the layout of the master documentation in NextGen Enterprise EHR. It is tailored to separate...
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Relationship, Operations
NextGen Healthcare does a nationwide user group event every year. It is pretty awesome. They do a...
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Product
The reporting in NextGen Enterprise EHR needs improvement. We have to use an SQL person to pull some...
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Value
I feel like NextGen Healthcare charges us for everything. We wanted to do some in-line edits in the...
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Relationship, Operations
During the NextGen Enterprise EHR implementation, training for providers was not available. NextGen...
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Product
There have been a lot of issues with the ease of use of NextGen Enterprise EHR. Our providers...
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Loyalty, Value
NextGen Enterprise EHR cost significantly less than some of the other products we looked at when the...
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Relationship
NextGen Healthcare has done better with keeping promises of late. We receive our expected measurable...
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Culture, Loyalty, Value
I would not buy NextGen Enterprise EHR again. It doesn't have the functionality that Epic's system...
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Value
I believe that NextGen Healthcare’s structure where we pay for additions is different than what Epic...
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Operations
Our initial implementation of NextGen Enterprise EHR was large and a little rocky. We just felt like...
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Relationship
NextGen Healthcare’s initial support is 1-800 number, and it is really poor. However, the vendor...
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Product
NextGen Enterprise EHR supports all the traditional interfacing engines, but the vendor has a fairly...
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Culture, Loyalty, Relationship
NextGen Healthcare is a bit behind on new technology, and that has led to our decision to move away...
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Product
End users say that NextGen Enterprise EHR is lacking in some areas but great in others. We don't...
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Value
NextGen Healthcare avoids charging for everything. I have been happy with our relationship.
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Product
NextGen Enterprise EHR is user friendly, and the providers can learn it really quickly. It is...
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Operations
NextGen Healthcare did really well with ongoing training, and their support is there if anything...
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Loyalty, Value
With NextGen Healthcare, there have been some things that I consider standard functionality that...
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Operations, Value
If we need a new interface or a new template, we can manage to get it done in most cases. For...
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Relationship
One thing that NextGen Healthcare does well is our client services representative and account...
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Relationship
NextGen Healthcare’s support is not flawless. I had a situation where I had scheduled an appointment...
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Loyalty, Product
My reason for not wanting to buy NextGen Enterprise EHR is that it is built off of a 32-bit...
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Relationship, Operations
NextGen Healthcare’s development has seemingly degraded a bit with things like the quality of the...
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Product, Value
With NextGen Enterprise EHR, everything is an interface, and that is fine. That seems to be the way...
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Operations
NextGen Healthcare doesn’t really offer training. They have their e-learning platform, and a lot of...
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Loyalty, Relationship
The experience with NextGen Healthcare has degraded dramatically over the last few years or so. We...
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Relationship
We have had a lot of problems with NextGen Healthcare lately. Their support has gone way downhill,...
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Loyalty, Relationship, Product
NextGen Healthcare used to be very good, but they have gone downhill. There is not a lot of content...
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Product
We have issues with NextGen Enterprise EHR. It is too clunky and not intuitive like Apple products...
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Relationship
NextGen Healthcare went with their own patient intake management product, and they tried to restrict...
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Loyalty, Relationship
NextGen Healthcare has taken a big fall, and I don't know what they are going to do about it, but it...
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Loyalty
The product is in our long-term plans so far, though there are considerations to perform an RFP to...
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Product
The product's biggest strength is the configuration. Within the EHR template set, we are able to...
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Operations
It is challenging to find some of the vendor's training resources. When we have a one-on-one or we...
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Value
We have been with the vendor for a very long time, so I understand that there have been structural...
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Loyalty
I'm hoping that the upcoming upgrade will increase our satisfaction. I'm hoping it will improve the...
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Product
Our issues with integration go back to people needing more resources and an understanding of...
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Product
The product's ease of use could be better, and part of it is that there are so many ways to do the...
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Culture, Operations, Product
A lot of things don't function the way they are supposed to because our facility is unique. There is...
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Loyalty
I certainly don't expect NextGen Healthcare to invest heavily in our field of practice, but if they...
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Loyalty, Product
For what it's designed for NextGen Enterprise EHR probably works really well. They very heavily...
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Product
The technology meets our basic needs. There could be much better functionality around population...
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Culture, Value
The things that NextGen Healthcare touts will make the product better are always an additional fee....
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Relationship, Operations
We had one terrible project manager, but a more recent project manager was wonderful.
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Loyalty
There has been a push for us to get on Epic's system, so I don't think NextGen Healthcare is in our...
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Relationship, Product
NextGen Healthcare made some significant changes in the workflow and the overlay of the EHR. I think...
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Operations
During an upgrade implementation, we were supposed to essentially have a different skin on the...
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Product, Value
In theory, NextGen Healthcare delivers new technology. For example, they have an ambient speech...
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Relationship, Product
One of the challenges that we run into is that anytime we customize anything with NextGen...
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Relationship
Our relationship with NextGen Healthcare could be better. Part of the problem is overpromising and...
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Culture, Product
Every time we take an upgrade for NextGen Enterprise EHR, we have slowness in the system to the...
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Loyalty, Relationship
Executive involvement from NextGen Healthcare is really high right now because we told the vendor...
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Product
The providers have a lot of pain points where they feel like NextGen Enterprise EHR has a lot of...
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Relationship
NextGen Healthcare has gone through a lot of leadership changes. They have let a lot of staff...
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Culture, Value
NextGen Healthcare raises their fees really high all the time, so NextGen Enterprise EHR is not...
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Product
From the point of care all the way down to reports, NextGen Enterprise EHR is definitely meeting our...
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Relationship
We have a strong relationship with NextGen Healthcare. I know both the project management people and...
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Relationship, Product
NextGen Healthcare has done a fantastic job on certain things. They were number one in the country...
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Loyalty
I have been on the system for many years. If my organization were brand new and were starting from...
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Product
I would love to see the system's radiology interfaces work better. I would also love to see how we...
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Relationship
With NextGen Healthcare, once I get to the person that I need, they are helpful, but I sometimes...
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Loyalty, Value
I don't know that we would buy NextGen Enterprise EHR again. I just don't know that any of the...
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Value
Recently, NextGen Healthcare has been increasing their prices. Their maintenance fees are going up....
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Product
We are making things work with NextGen Enterprise EHR. It works okay. The flexibility of being able...
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Culture, Relationship
I have enjoyed working with the account managers and salespeople that have been assigned to us over...
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Culture, Product
NextGen Enterprise EHR works as it is promoted. It just takes a lot of clicks to do things. The ease...
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Operations
We have to hire a consultant from an outside source to come in every time we do an upgrade to help...
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Relationship
NextGen Healthcare's web support is really good. I will get a response back immediately that a...
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Loyalty, Product, Value
NextGen Healthcare's reporting system for quality metrics is not that great. It is not of value to...
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Loyalty
We are looking at another vendor's product. It is not that NextGen Enterprise EHR is not utilized....
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Value
NextGen Healthcare charges for every little thing. For example, NextGen Enterprise EHR supports our...
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Loyalty, Product, Value
I would buy NextGen Enterprise EHR again if there weren't a better solution. Looking at how NextGen...
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Operations
NextGen Healthcare was pretty good about their part of the implementation. However, they may have...
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Loyalty, Operations, Product
NextGen Healthcare has had some difficulties with upgrades. They are introducing more bugs than they...
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Value
NextGen Enterprise EHR is good; it is just expensive. I like NextGen Healthcare's training, but they...
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Relationship, Product, Value
NextGen Healthcare allows us to push things up the chain. We have gotten up really high before. They...
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Product
Whether or not I would recommend this solution depends on what is wanted. If someone wants to...
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Product
NextGen Enterprise EHR is a really good product for what we bought it for; it is very customizable....
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Relationship
When it comes to support, NextGen Healthcare's employees tend to be pass-the-buck people. We have...
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Product, Value
NextGen Healthcare is a leader in add-on charges. Their system is very fully featured but suffers...
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Loyalty
We are moving to another vendor. We were willing to stick with NextGen Healthcare, partly because we...
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Product
We have gone to a new patient portal on NextGen Enterprise EHR that is in their cloud, and we have...
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Culture, Relationship
NextGen Healthcare has a lot of stuff in their cloud. When things stop working, we don't get a...
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Relationship
NextGen Healthcare's revamped support structure is a huge issue. It probably works well for little...
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Loyalty, Value
Whether I would buy NextGen Enterprise EHR again depends on what the other options are. If the...
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Product
A couple of versions ago, NextGen Healthcare came out with a different set of EHR templates, built...
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Culture, Value
We have a really good contract with NextGen Healthcare; we negotiated a heck of a deal, so we have...
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Product
From an end-user standpoint, we have been on NextGen Enterprise EHR for many years. We had developed...
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Loyalty
We feel good about moving away from NextGen Healthcare from a technology standpoint. We don't use...
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Culture, Value
NextGen Healthcare has a lot of different stuff that comes out that they try to implement and go...
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Loyalty, Product
NextGen Healthcare’s technology is growing, and they are always coming out with new and advanced...
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Loyalty, Product
NextGen Healthcare has talked about bringing dual authentication out, and that will give us more...
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Product
NextGen Healthcare is a big company, and they have a lot of different avenues and different stuff....
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Loyalty, Value
NextGen Healthcare is like a Cadillac; if they charge high in the first place, they don't have to...
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Product
Our staff that stays on the PM side has fewer complaints than those who have to navigate both the PM...
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Product
The enhancements and engagement we are seeing around NextGen Enterprise EHR are very good.
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Operations, Product
NextGen Enterprise EHR is highly customizable, so it is very difficult to train to the client's...
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Product
When there is a defect identified in NexGen Enterprise EHR, sometimes the correction of the defect...
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Product
For the US market, NextGen Enterprise EHR’s setup should be left to right, top to bottom and have...
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Relationship
For NextGen Enterprise EHR, we can open a help desk ticket ourselves, or we can phone the support...
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Product
For NextGen Enterprise EHR to be easier to use, it needs fewer key clicks, but every EHR has a lot...
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Loyalty, Product
If we were in the market for a new EHR, we would look at NextGen Healthcare because their system is...
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Operations, Product, Value
The operational workflow is difficult to set up so that it is easy for staff and individuals to use....
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Relationship
We have to log on and report a case to the NextGen Healthcare customer-support team, and we have to...
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Relationship, Product
We would like NextGen Healthcare to let us know when systems are down before we actually start...
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Loyalty
NextGen Healthcare is working on AI integration with NextGen Enterprise EHR, and some of our...
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Product
NextGen Enterprise EHR can capture a lot of data, but it is difficult to find the data. We need an...
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Product, Value
If I were part of a small- to medium-sized practice, I would buy NextGen Enterprise EHR again. We...
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Product
NextGen Enterprise EHR is a solid EHR from a usability perspective. I think most feedback bears that...
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Relationship
NextGen Healthcare is in transition, though after the initial takeover, reorganization, and loss of...
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Product
There are so many broken things in NextGen Enterprise EHR. The system is missing some things. Also,...
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Product
We use another NextGen Healthcare product, which helps us with integration.
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Culture, Value
NextGen Healthcare is trying to charge for every single thing. They are no longer covering all our...
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Product
NextGen Enterprise EHR is a functional EHR for ambulatory care. It is pretty interoperable. It has...
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Value
We have to look at the cost. In order to score higher, NextGen Healthcare’s system needs to cost...
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Operations
I don't think NextGen Healthcare does much training on upgrades. It may be one of those situations...
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Loyalty, Product
The direction we have decided to go is to a single EHR across our acute and ambulatory spaces, so I...
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Relationship
NextGen Healthcare is pretty good with their phone and web support when we need it. The support is...
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Relationship
We have reached out to NextGen Healthcare about our pain points, and generally, NextGen Healthcare...
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Relationship
We have always had great support from NextGen Healthcare. Actually, we have had better support than...
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Relationship
We would like to have quicker responses from NextGen Healthcare for support and training needs. It...
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Relationship, Product
Ambient Assist is a feature NextGen Healthcare offers on NextGen Mobile that integrates the...
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Value
Sometimes when we try to bring somebody on for automatic eligibility, NextGen Healthcare tries to...
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Value
We moved from NextGen Healthcare’s legacy patient portal, which gave a bunch of features like...
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Operations
We didn't really need NextGen Healthcare’s training per se, but the trainers didn't really know the...
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Relationship
I like the ability to book our own meetings now with NextGen Healthcare’s support team. Inside the...
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Loyalty, Product
Since the last upgrade of NextGen Enterprise EHR, some things don't work, and we cannot use certain...
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Product
I think that if someone were part of a small practice, NextGen Enterprise EHR would probably be okay...
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Loyalty, Product
We have been having major performance issues with NextGen Enterprise EHR since we took the last...
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Product
NextGen Enterprise EHR is not our most important system, but it is central to our operation. We use...
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Product
I like the autonomy NextGen Enterprise EHR gives me. I can make changes. However, the EHR could do...
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Loyalty, Product
NextGen Healthcare is not supporting self-scheduling functionality and forms anymore, so I am not...
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Culture
There are things that NextGen Healthcare has not hit the mark on. They said that they would have...
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Product
My doctors say that navigating in NextGen Enterprise EHR takes too many clicks. However, the doctors...
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Product
I like that I can easily see the master document in NextGen Enterprise EHR. In my job, I need to be...
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Operations, Value
One issue I have with NextGen Healthcare is their training. They offer online training courses, and...
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Loyalty, Value
NextGen Enterprise EHR is very costly. As we scale, we are seeing it more and more. NextGen...
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Relationship
We have constant conversations with NextGen Healthcare as a necessity. We only go to them if we...
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Value
My likelihood to recommend NextGen Enterprise EHR is low. The pros of NextGen Enterprise EHR would...
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Operations
NextGen Healthcare’s implementation is slow. The only good I really give them about hotfixes and...
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Culture, Relationship
NextGen Healthcare is worse at keeping promises than another one of our vendors that doesn’t keep...
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Value
NextGen Enterprise EHR works well. The product itself is fine. When we find breaks, it is difficult...
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Loyalty, Relationship, Product
NextGen Healthcare has gotten better with the API. They have made a lot of strides with the API...
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Loyalty, Relationship
NextGen Healthcare is right in the middle in terms of product quality. They are usually stable. We...
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Loyalty, Operations, Product
Once we are on NextGen Enterprise EHR, it is not difficult, but it is not intuitive. The system...
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Loyalty, Product, Value
I would not buy NextGen Enterprise EHR again. If we were starting over, it would not be with NextGen...
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Product
I like the breadth of NextGen Enterprise EHR's capabilities. It has allowed us to really provide...
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Product
NextGen Enterprise EHR is a double-edged sword. Some of the positives are its customization and its...
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Operations, Product
We have had some struggles with NextGen Enterprise EHR. NextGen Healthcare acquired a new portal,...
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Relationship
NextGen Healthcare’s proactivity is not great. They are also facing turnover, so they have...
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Relationship
One of the nice things that NextGen Healthcare is doing and has been doing in this past year or two...
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Loyalty
One of the reasons we stay with NextGen Healthcare is not just because we have gotten their solution...
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Product
Doing upgrades can be hard because we have the practice management side, but then we also have the...
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Product
New staff that come here from external places are a little behind because of all the clicking....
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Product
NextGen Enterprise EHR has a lot of what the vendor calls Manage My Phrases, and those allow...
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Loyalty, Operations
We are moving to another vendor's system because NextGen Healthcare's system has had a lot of...
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Culture, Value
With NextGen Healthcare, charges weren't coming across, and a lot of manual work had to be done. I'm...
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Operations
With the NextGen Enterprise EHR training, there were some good things. We could save our phrases to...
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Product
There are known issues with NextGen Enterprise EHR. The patient portal doesn't tell us when a...
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Product
There are a lot of known issues with NextGen Enterprise EHR that I have to keep telling providers to...
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Loyalty
NextGen Healthcare has worsened. There are many known issues that take a very long time to get...
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Operations
I would tell a peer or friend considering purchasing the product that it has the flexibility for us...
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Culture, Relationship
NextGen Healthcare merged with another group and gutted their staff. It has been a challenge. My...
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Product
There needs to be a look at how some systems relate to each other, and mostly that is around...
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Product
One of the biggest things is that time has worked against NextGen Healthcare. There was a time when...
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Product
Customizability is NextGen Healthcare’s strength. As much as we try to stay away from customizing...
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Relationship
NextGen Healthcare is not as quick to get to our tickets as they used to be. They recently laid off...
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Loyalty, Product
There are two things that are hard to use in NextGen Enterprise EHR as a provider. The first thing...
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Relationship, Value
Since the vendor was acquired by Thoma Bravo, the support from NextGen Healthcare has been less than...
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Relationship, Product
We are very hesitant about getting what should be an upgrade with NextGen Healthcare, and the fact...
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Relationship
We have been with NextGen Healthcare for a long time. In the last few years, we have had some real...
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Product
The templates in NextGen Enterprise EHR are not that bad. We get help from internal staff when we...
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Product, Value
For a company or a health center our size, I would recommend NextGen Healthcare over Epic just...
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Operations, Product
One of the biggest complaints we get from our providers and prescribers is the NextGen University...
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Loyalty, Relationship
Despite minor shortcomings, the future is very bright with NextGen Healthcare. They are working on...
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Loyalty, Relationship
What I typically tell others looking at NextGen Healthcare is that if they are looking for a partner...
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Loyalty
We utilize NextGen Enterprise EHR for everything associated with capturing and monitoring UDS...
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Relationship, Value
NextGen Healthcare's proactivity depends on the problem. For example, NextGen Ambient Assist is an...
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Loyalty, Relationship
Sometimes NextGen Healthcare’s promises may not be as quick as we would hope, but their promises are...
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Operations
The build for NextGen Enterprise EHR took us a little while, but there are two reasons for that. For...
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Relationship, Product
If I had to choose a piece of the NextGen Enterprise EHR technology that needed to be more fluid on...
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Relationship
We had a NextGen Healthcare representative with us for a while who was very good. They cared and...
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Relationship, Operations
Before buying NextGen Enterprise EHR again, I would carefully look at other options. There is a lack...
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Product
NextGen Healthcare never delivers technology that meets our needs. They will change stuff in the...
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Relationship
The support at NextGen Healthcare is all over the place, and the timing is terrible. We are not...
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Value
We are nickel-and-dimed for every little feature of NextGen Enterprise EHR. And the vendor will tell...
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Operations, Product
Learning NextGen Enterprise EHR through blood, sweat, and tears was very difficult for me. If...
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Relationship
We can talk to a human at NextGen Healthcare, but they do a lot of contract labor all outside of the...
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Operations, Product
NextGen Enterprise EHR has an old-school type of technology for the user interface. We can't change...
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Loyalty, Product
NextGen Healthcare is dragging behind in new technologies, and they don't have a way to use any new...
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Product
NextGen Healthcare has this big product that works well and is very stable, but the biggest part of...
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Relationship
NextGen Healthcare has really good executive involvement, but their support people’s hands are tied...
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Relationship
NextGen Healthcare’s documentation, support, and project plans have definitely improved.
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Product
The ease of use is a work in progress. NextGen Healthcare is trying. They know there is still room...
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Relationship, Product
I can't really say that I have seen any proactiveness occur, and that is a shame, but I'm not...
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Product, Value
The vendor has NextGen Health Quality Measures that is free to practices that wish to use it. It is...
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Product
The plus is that NextGen Healthcare has all of the specialties in one solution. The last thing any...
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