NextGen Enterprise EHR Commentary
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Subject Expert
Eder Lagemann
Research Director
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User Commentary
Relationship
We have had very clear partnerships in terms of what our needs are. NextGen Healthcare is willing to...
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Product
NextGen Healthcare is a little behind in innovation for NextGen Enterprise EHR. Unfortunately, they...
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Product
NextGen Enterprise EHR is highly customized to meet our needs, and it is pretty straightforward. It...
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Loyalty, Product, Value
I don't know whether functionality is really the biggest issue with the EHR. The issue is just...
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Operations
The training videos are very hard to watch. They seem a little outdated. They are hard to follow....
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Relationship
NextGen Healthcare’s support is pretty good. There is just a lag time on tickets, and if we want to...
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Loyalty, Value
Interoperability is probably the largest and most pressing issue that we have with NextGen...
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Relationship, Product
NextGen Healthcare's support tickets go through our internal IT team, but our people have been...
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Product
NextGen Healthcare's system isn't connected to a population database the way other systems are, so a...
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Product
NextGen Healthcare moved some things around in the version of the system we are on, but this...
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Value
NextGen Healthcare tends to nickel-and-dime us. They seem to look for opportunities to charge us...
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Product
The interconnectivity with other EHRs for independent physicians was touted very highly, but that...
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Relationship, Operations
The support of the product is an issue. The product is very customizable. The product works as a...
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Loyalty, Relationship, Product
NextGen Healthcare forgets that they are a healthcare organization. They have a great vision but...
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Product
Our organization is happy with NextGen Enterprise EHR. The product works for us, and we like the...
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Product, Value
I have been very disappointed with NextGen Healthcare’s approach to upgrades. They are proposing to...
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Product
There are many complaints about the patient portal in NextGen Enterprise EHR. It is not agile,...
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Loyalty, Product
NextGen Enterprise EHR doesn’t make sense in our current environment because we want a single EHR...
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Product
The biggest strength of NextGen Enterprise EHR is its customizability. The ability to report on and...
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Relationship
NextGen Healthcare’s customer support needs improvement and remains far from good. Response times...
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Product
All EHRs are bad in one way or another. NextGen Enterprise EHR's intuitiveness leaves a lot to be...
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Loyalty, Operations, Product, Value
NextGen Healthcare puts out major upgrades once or twice a year, and since NextGen Enterprise EHR is...
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Operations, Product
As long as an organization has someone on staff who can learn how to customize things, the...
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Product
Prior authorization is a big thing right now, especially for some of the medications that we are...
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Relationship
NextGen Healthcare’s support team has improved recently. It was terrible for several years, but it...
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Product
NextGen Enterprise EHR is highly customizable, and that is helpful for our setting. Our providers...
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Relationship
It seems that each time NextGen Healthcare changes ownership, their support model is reworked. When...
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Culture, Value
With our most recent upgrade to NextGen Enterprise EHR, we were charged for items that had...
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Operations
NextGen Healthcare's training follows the same routine each time, walking through each module and...
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Product
We recently completed a major upgrade to NextGen Enterprise EHR that included several cosmetic...
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Loyalty, Product
NextGen Enterprise EHR is a legacy system, and many of our users are entrenched in workflows that...
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Loyalty, Product
The EHR space is lacking in options. Most organizations cannot afford to stay on NextGen Enterprise...
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Operations
We tried to use three of NextGen Healthcare's patient portal solutions, and each time, the...
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Product, Value
Using various tools from NextGen Healthcare helps in some areas and some departments. However,...
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Culture
Sometimes, NextGen Healthcare has a bit of a difficult time with promises. Recently, we purchased an...
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Loyalty
We are switching away from NextGen Healthcare's system soon. That was not a decision that we made....
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Product
NextGen Healthcare doesn't consolidate documents, so if a patient requests their chart, we can't...
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Value
NextGen Healthcare charges us a lot, and I think that is a lot of the reason why we don't have all...
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Operations
A couple of years ago, NextGen Healthcare's upgrades were really bad. They know that because they...
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Product
From the doctors' perspective, it is relatively easy to see a patient and then schedule them. It is...
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Product
Every time NextGen Enterprise EHR gets an upgrade, it looks the same to me. There is not too much of...
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Operations, Product
I have never been on anything but NextGen Enterprise EHR, but other people have said that...
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Product
Right now, I would say yes to buying NextGen Enterprise EHR again, purely because of NextGen...
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Value
The NextGen Healthcare offerings are either too expensive or missing features provided by other vendors....
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Loyalty
The EHR functions, but it is getting old, and our providers are expecting more and getting nothing...
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Culture, Relationship, Product
The system does not work as promoted. It should, but it does not. There could be various reasons for...
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Product
I have been in the medical field for a long time, and NextGen Enterprise EHR is probably one of my...
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Culture, Product, Value
NextGen Healthcare does a good dog-and-pony show for everything. If the system worked the way they...
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Relationship
The vendor is not proactive except in one area. They always give us reminders when they have ICD-10s...
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Product
In the vendor's portal, I can never find what I am looking for. I go into the knowledge base to find...
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Relationship
We definitely have to work our way up the food chain when we report an issue to the vendor. If we...
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Value
The world is totally different today than it was when we bought NextGen Healthcare’s solution. The...
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Operations, Product
NextGen Healthcare could have better information on upgrades and could actually make sure things...
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Relationship, Product
The system is so clicky and nonlinear, but at least it exists. The vendor has been very slow with...
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Relationship
I haven’t seen what NextGen Healthcare’s most recent upgrade looks like, but our support people have...
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Product
We can get our work done with NextGen Enterprise EHR, so in that sense, it is kind of meeting our needs....
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Relationship, Product
We have experienced significant bugs within NextGen Enterprise EHR. Every time, the vendor would...
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Operations
NextGen Healthcare provided on-site training during the initial implementation, but all subsequent...
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Product
We use several third-party solutions. While NextGen Healthcare offers most of those capabilities,...
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Value
NextGen Healthcare charges for everything. In terms of opportunities for improvement, part of the...
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Operations
For our last upgrade, NextGen Healthcare hosted it and helped with the process. However, during the...
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Operations
We are currently testing NextGen Office Ambient Assist with some of our providers and have run into...
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Relationship
The support for NextGen Enterprise EHR is really difficult. Response times are slow, and there is...
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Product
When we first bought NextGen Enterprise EHR, it was one of the top systems in the nation. Now it has...
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Relationship
Some of NextGen Healthcare’s support staff members and project managers are simply overloaded. A...
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Operations
Our last upgrade was a difficult process. NextGen Healthcare didn’t take the time to really teach us...
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Culture, Value
There is a charge for every add-on, and that creates additional challenges for us because of our...
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Relationship
Since I have been managing and maintaining the system, NextGen Healthcare has been bought out three...
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Culture, Value
NextGen Healthcare charges us for every little thing. Some of the modules that NextGen Healthcare...
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Operations
When NextGen Healthcare has user group meetings, they have courses with people who show us best...
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Loyalty, Relationship
We now have a NextGen Healthcare product that does not have valid or valuable support. NextGen...
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Product
Over the last several years, we have seen more things offered from NextGen Healthcare, like patient...
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Loyalty
NextGen Healthcare's patient portal is extremely broken. We decided to look for another solution...
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Product
During one of the upgrades, NextGen Enterprise EHR broke all of our insurance assignments. It made...
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Product, Value
NextGen Healthcare's upgrades keep breaking NextGen Enterprise EHR, and that is creating a ton of...
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Loyalty, Product
I find the upgrades frustrating, but I understand that change is necessary to move forward. Right...
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Culture, Value
In the past, NextGen Healthcare didn't nickel-and-dime us, but now it feels like they charge for...
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Product
The user interface is something that NextGen Healthcare could work on. They should be able to...
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Operations
NextGen Healthcare needs to allow their training to be more self-paced. Right now, they make us go...
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Product, Value
The ability to configure things in this solution without having to use the vendor has been a benefit....
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Product
NextGen Enterprise EHR meets regulatory requirements, but it also causes issues. It glitches for the...
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Loyalty, Product
I’m hopeful about NextGen Healthcare's next upgrade since there is ambient listening and a mobile...
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Operations, Product
NextGen Enterprise EHR works really well for users who are interested in using NextGen Healthcare's...
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Relationship
NextGen Healthcare’s support is not good. They tell us they are down when we already know that, so...
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Product
Historically, NextGen Enterprise EHR’s integration was really good, but that was because we had...
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Loyalty, Value
NextGen Enterprise EHR is the best bang for the buck from my perspective, but I'm not a user. For...
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Loyalty, Product
NextGen Healthcare is always shooting themself in the foot. The portal is the most painful thing. I...
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Operations
Some of NextGen Healthcare’s training is very outdated. We have had to go through a lot of training,...
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Relationship, Product
Because NextGen Enterprise EHR is a hosted application, we sometimes have issues with users getting...
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Relationship, Product
People get by pretty well with using NextGen Enterprise EHR. I don't have anybody who doesn't...
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Culture, Relationship
When it comes to unkept promises that the vendor has made, there are some issues we have with...
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Loyalty
NextGen Healthcare has been pretty good about working with other products. We are going to...
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Value
I don't know how much we pay for NextGen Enterprise EHR, but our accounting team hasn't complained...
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Product, Value
The benefit of using multiple solutions from NextGen Healthcare is the ease of integration and how...
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Loyalty, Product
In NextGen Enterprise EHR, we have to go into different sections to find the information we want....
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Loyalty, Product
The product quality of NextGen Enterprise EHR has improved somewhat. There are some good aspects...
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Relationship
NextGen Healthcare’s support is a ticket system, and it is a long process. However, NextGen...
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Operations
NextGen Healthcare’s training was poor. It didn't seem that it met the needs of our providers in...
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Product, Value
NextGen Enterprise EHR has been difficult to integrate with third-party applications, APIs, and so...
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Product
The providers always complain about the time spent and the number of clicks to complete tasks in...
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Product
I would not buy NextGen Enterprise EHR again just because there are better solutions that would...
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Culture, Value
NextGen Healthcare charges for everything. Every add-on or improvement requires a charge. Things...
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Product, Value
Specific tangible benefits our organization has seen by using multiple offerings from the same EHR...
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Product
We have a ton of subspecialties at our organization, so there isn't really any out-of-the-box...
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Relationship
When NextGen Healthcare was bought out by a private equity firm, they got rid of the people who...
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Relationship
We do have very good executive involvement from NextGen Healthcare. Whether they are able to solve...
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Loyalty
NextGen Healthcare is making changes in how they are supporting clients, and they are forcing...
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Loyalty, Product
We would like to see fewer clicks in NextGen Enterprise EHR. That is the number-one request from our...
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Product
It is wonderful to have all of these functions with NextGen Healthcare under one umbrella. It is...
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Relationship
With NextGen Healthcare, I have a great relationship with our account executive and account service...
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Relationship, Product
NextGen Healthcare is super focused on the ambulatory space. If someone is at a small practice with...
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Operations
It seems like the initial training was pretty robust.
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Relationship
We are hosted by NextGen Healthcare, and if we have a lot of problems, sometimes there are...
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Relationship
NextGen Healthcare is really good about sending emails about known issues.
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Relationship
When we file a ticket with the NextGen Healthcare analysts, we have categories that we pick for our...
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Loyalty, Relationship, Value
If it were up to me, I would not go with NextGen Healthcare. I would point out to others that...
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Relationship, Operations
NextGen Healthcare's biggest need for improvement is in project management. During our last upgrade,...
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Product
NextGen Healthcare listens when it comes to product feedback, but they need to revisit features they...
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Culture, Relationship
I have shared things through the Voice of the Client program and have a strong relationship with our...
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Operations
NextGen Healthcare needs to make the customer more aware of the training videos that they have and...
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Culture, Value
NextGen Healthcare charges separately for each component upgrade as well as project management...
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Loyalty, Product
We appreciate the benefit of using multiple solutions from NextGen Healthcare. It is all one system,...
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Loyalty
The pandemic accelerated everything, and at that time, NextGen Enterprise EHR wasn’t prepared for...
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Loyalty, Product
NextGen Enterprise EHR is starting to meet most of our needs that we didn't know we had. There are...
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Culture, Value
We pay separately for every piece of functionality that we get from NextGen Healthcare. There are a...
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Loyalty, Product, Value
Using NextGen Healthcare's system, we have been able to move many programs from paper-based manual...
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Product
There is too much variation in all of the different data fields in the system, and we don't have the...
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Operations
Part of the reason we had to go to a third-party vendor to be an intermediary and to advocate for us...
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Product
Ultimately, one of my goals with any patient education tool is for Ambient Assist to not only help...
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Relationship, Product
NextGen Enterprise EHR is not intuitive at all. I can get certain stuff from NextGen Enterprise EHR,...
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Product
NextGen Enterprise EHR lags behind. One of the things about NextGen Healthcare is that to get the...
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Operations, Product
NextGen Healthcare's upgrades have been pretty good. The system is fairly simple and easy for a new...
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Relationship
Our account manager from NextGen Healthcare has been eager to help us with problems and proactively...
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Relationship
NextGen Healthcare has had some challenges with their support. In the past, they would always allow...
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Loyalty, Relationship
I don't always have to like NextGen Healthcare's road map, but NextGen Healthcare will communicate...
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Product
NextGen Enterprise EHR is meeting our needs. I feel like NextGen Healthcare is doing a good job of...
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Loyalty, Relationship
At some point in the last two years, NextGen Healthcare moved a lot of their tech support offshore....
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Loyalty, Product
There is no perfect system. NextGen Enterprise EHR gets into trouble because there are multiple ways...
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Operations, Product
Using NextGen Enterprise EHR is like working in a DOS programming system. The system isn't...
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Loyalty, Relationship
NextGen Healthcare is not innovative. I think they are lagging behind. That is why they are more on...
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Loyalty
NextGen Healthcare is not part of our long-term plans. I think the main reason is that they were...
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Loyalty, Product
I like the ability to customize in NextGen Enterprise EHR. We have been on it for a long time, and...
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Relationship, Product
NextGen Healthcare tends to overpromote. They tell us that the next version will do 10 things, then...
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Product, Value
NextGen Enterprise EHR has always been slow. We have always had performance issues. Our database was...
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Operations, Product
We have trouble every time we go through an upgrade for NextGen Enterprise EHR. It does have its own...
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Culture, Relationship
NextGen Healthcare was sold to a capital group. Most of the support from NextGen Healthcare was...
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Product
The biggest thing that the providers would like to see improved in NextGen Enterprise EHR is the...
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Product, Value
The system has made our lives easier. It is straightforward, and it reduces confusion. Having a...
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Relationship, Product
I would recommend NextGen Healthcare to others because the support that we get from NextGen...
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Culture, Value
NextGen Healthcare charges for every line item, module, provider, and remote desktop user. They even...
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Operations
The last time we used the NextGen Healthcare implementation services team, I believe we were...
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Operations
NextGen Healthcare’s training is null and void; it does not happen at all. Usually, when we need...
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Culture, Product
NextGen Enterprise EHR works as promoted. We appreciate the consistency of the tool and the...
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Relationship
One of our solutions is supposed to be running automated reports, but I have opened multiple tickets...
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Loyalty
NextGen Healthcare is moving clients to the new version of NextGen Enterprise EHR. We see...
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Product, Value
With NextGen Healthcare, the PM and the EHR work very closely together. That saves us a lot of time...
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Product
NextGen Healthcare has been developing specialty content for quite a while, but we haven't seen the...
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Product
The portal with NextGen Enterprise EHR has been a mixed bag. It started off very primitive, and...
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Relationship, Product
NextGen Healthcare has slipped a lot in the last year with their transition to private equity. Too...
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Relationship
NextGen Healthcare's customer support people have a new type of system where they decide what is...
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Loyalty
Our providers are able to do their charting through ambient speech in NextGen Enterprise EHR, and...
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Operations, Value
We don’t get any real ongoing training from NextGen Healthcare; we have to pay for that, and that is...
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Product
We are able to build entire systems inside NextGen Enterprise EHR. We have a total custom lab...
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Relationship
We have had executive involvement from NextGen Healthcare for some major things. NextGen Healthcare...
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Product
Our doctors all get around in NextGen Enterprise EHR. They have problems and stuff, but I think...
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Product
Some of NextGen Healthcare’s stuff just does not work as advertised. We are obviously using some...
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Operations, Value
NextGen Healthcare’s training needs help. NextGen Enterprise EHR is a very big product, so...
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Product
Almost everything works in NextGen Enterprise EHR. There are just a lot of little bugs, and those...
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Relationship
NextGen Healthcare is proactive, but they are totally overwhelming. We get lists of new bugs almost...
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Relationship
NextGen Healthcare’s support has definitely gone downhill in the last few years, and that is very...
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Loyalty, Operations, Product
A lot of the upgrades are done by me, so I coordinate with an on-call person when I do upgrades for...
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Value
NextGen Healthcare will kick us when we are down. Every little piece of product from NextGen...
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Culture, Product
A lot of the promises NextGen Healthcare has made have not come through for us. We customize things...
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Operations, Product
NextGen Healthcare’s learning center, which has videos and such, is hard to navigate. It is hard to...
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Loyalty
NextGen Healthcare has some promises coming up, like the mobile version for the clinicians to...
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Product, Value
With NextGen Enterprise EHR, we get a lot of reporting, and we are able to manipulate the EHR to...
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Product
I like the integration of the different solutions with NextGen Healthcare. It just works better than...
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Product
We have many problems with upgrades in NextGen Enterprise EHR. We take a patch and test it, and then...
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Product
After every upgrade patch, there is a series of errors that become known issues (KIs) that come to...
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Relationship
It is hard to get in touch with NextGen Healthcare’s support team. I'm just going off what other...
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Culture, Value
NextGen Healthcare is cheaper than Epic, so we still would have to buy their stuff again. However,...
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Relationship, Operations
When we have had big projects with NextGen Healthcare, they have had their staff help us with the...
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Relationship, Value
We do MIPS reporting, and the NextGen Healthcare regulatory team is on top of that. They try to hold...
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Relationship
It has been a challenge to keep continuity with NextGen Healthcare because they have had large...
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Culture, Value
NextGen Healthcare doesn’t avoid charging for every little thing. They charge all the time. They...
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Loyalty, Product
We definitely try to stay within the box of using solutions from NextGen Healthcare if we can and if...
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Culture, Value
We were trying to implement some new hardware with NextGen Healthcare that were ancient pieces of...
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Product, Value
Frankly, the mobile application has turned into an entire full-time job because the care and...
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Culture, Product
NextGen Healthcare promoted that they have this great API that makes interconnectivity super easy,...
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Loyalty, Product
We absolutely do not have a simple user interface in this solution. We were put onto existing...
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Relationship, Product
In the ambulatory space, NextGen Healthcare's functions for the back office, RCM area, and...
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Product
NextGen Enterprise EHR isn't fancy, but it serves our needs very well. It stays up-to-date with new...
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Relationship, Operations
NextGen Healthcare needs to recognize that some clients have a very in-depth knowledge of their...
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Product
We utilize the enterprise chart view, and it enables a comprehensive single chart per patient as...
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Product
NextGen Healthcare needs to eliminate repetitive steps in NextGen Enterprise EHR. I'm not talking...
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Relationship
With NextGen Healthcare's support system, we have to turn in a ticket and wait 24 hours for somebody...
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Operations, Product
The providers are frustrated because when we have upgrades to NextGen Enterprise EHR, the templates...
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Loyalty, Product
NextGen Healthcare is supposed to do an upgrade to NextGen Enterprise EHR soon, so we will see what...
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Product
There is a functionality in NextGen Enterprise EHR that was implemented several years ago that...
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Product
I like the template editor in NextGen Enterprise EHR. I like that we have control and are able to...
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Product
The biggest thing for us with NextGen Healthcare is the ability to have flexibility with designs and...
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Relationship
The vendor changed their support a couple of years ago, and their design is horrible. When we put in...
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Product
We have had issues with NextGen Healthcare from the get-go. Their database is humongous and...
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Product
We do our own reports. NextGen Healthcare has some canned reports, but those lack flexibility. Our...
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Loyalty, Product
We have a lot of daily dashboards that get updated overnight for providers about the patients that...
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Relationship
NextGen Healthcare always overpromises. They have a habit of always taking on brand-new products and...
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Culture, Value
NextGen Enterprise EHR has a lot of the functionalities that we need but haven't procured. Since...
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Operations
I like NextGen Healthcare's new certification program for superusers. That is really helpful. The...
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Product
I would recommend modernizing the product’s cosmetic look and feel. I definitely see and hear...
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Relationship, Product
The vendor is good at keeping up with all of the CMS requirements. The vendor continually puts...
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Product
The customization capabilities are definitely a double-edged sword. The product has an advantage...
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Product
I like that NextGen Enterprise EHR has functionality across multiple specialties. We can use it in...
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Product
NextGen Enterprise EHR needs improved reporting. It needs to be more user-friendly. It isn't...
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Product
In NextGen Enterprise EHR, I would like to see more workflows geared toward health maintenance. We...
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Value
I never think I get my money's worth with NextGen Enterprise EHR. It costs way more than it should....
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Comment Type Breakout