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NextGen Enterprise EHR Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Other Observations & Comments
The top-three areas that I want the vendor to focus on are driving outcomes, basic product...
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Director
Functionality and Upgrades
The vendor does a really good job of presenting questions to the patients in an easily...
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Director
Functionality and Upgrades
The system captures minimum data. It gets us just enough data because it isn’t really designed to...
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Director
Functionality and Upgrades
When I introduce a new template or workflow, the system sometimes doesn’t open it or makes us wait....
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Director
Functionality and Upgrades
The vendor has always touted themselves as being customizable, and they have allowed clients to...
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Director
Service and Support
Everything with the vendor’s support has to be on the vendor’s time. They offer support but only on...
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Director
Relationship
We are part of a larger group, so we have access to the vendor’s executives, but other groups might...
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Analyst/Coordinator
Relationship
I like the system a lot because it grows with us. The system can morph into whatever the provider...
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Analyst/Coordinator
Service and Support
COVID-19 has been consistently changing and has been a learning curve for us. NextGen Healthcare has...
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Analyst/Coordinator
Functionality and Upgrades
Based on what NextGen Healthcare is showing me, I am satisfied with the system.
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Analyst/Coordinator
Functionality and Upgrades
NextGen Healthcare needs to work on the ease of use of the system, the documentation, and the reporting....
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Director
Implementation and Training
Whenever we ask NextGen Healthcare for training, we get really good training, but we hardly ever ask...
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Director
Functionality and Upgrades
We do all the upgrades with little help from NextGen Healthcare. Some of the upgrades are really good....
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Director
Functionality and Upgrades
Some people think the system is too hard to use, and some people think it is easy to use. Compared...
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Director
Other Observations & Comments
The quality of NextGen Healthcare's support depends on who we get. Sometimes we get somebody who is...
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Analyst/Coordinator
Other Observations & Comments
NextGen Enterprise EHR is not a web-based application. If it were, that would be great in terms of...
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Analyst/Coordinator
Service and Support
The vendor is improving the system's workflow. When users look at the screen, they can sometimes...
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Analyst/Coordinator
Service and Support
The vendor has really reduced the number of times providers have to click in the system. The vendor...
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Manager
Future Outlook
I couldn't say how many times we have put together a search team to look at other vendors. But in...
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Manager
Relationship
I would give a high score for vendor executive involvement only because we are a larger customer. If...
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Manager
Service and Support
The support has become work-from-home support. NextGen Healthcare was prepared for that. We really...
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Manager
Lessons Learned
We have customized most of our work in patient-centered care. NextGen Healthcare has come out with...
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Manager
Functionality and Upgrades
The more recent versions have been huge improvements over the previous versions in terms of...
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Manager
Functionality and Upgrades
We have been on the system for a while, and we have a large database. Because of that, we have...
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Manager
Functionality and Upgrades
We do have some custom templates, one being oncology. NextGen Healthcare has made improvements to...
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Manager
Lessons Learned
We have been hounding NextGen Healthcare about a way to archive part of our database, especially the...
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Analyst/Coordinator
Other Observations & Comments
The system is part of our long-term plan. We are going to do an upgrade, but we are waiting to do a...
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Analyst/Coordinator
Functionality and Upgrades
The overall product quality is great, including the upgrades. I love the fact that the vendor's...
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Analyst/Coordinator
Service and Support
The vendor does very well with their ongoing support. It is off the charts. The vendor has been very...
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Director
Service and Support
The vendor's support with COVID-19 has been wonderful, specifically with their telehealth offering....
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Director
Interfacing and Integration
Maybe NextGen Healthcare has clients who don't have all of the features, but for us, the software is...
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Director
Service and Support
The vendor has done a pretty good job of supporting us through the COVID-19 crisis. We implemented...
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Director
Functionality and Upgrades
The solution does a good job of generally supporting patient-centered care. We have technical...
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Director
Service and Support
I wouldn’t say that the vendor is super consistent in keeping their promises, but they are getting...
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Director
Implementation and Training
The vendor is not well organized with their implementation services.
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Director
Functionality and Upgrades
The vendor's product is a little glitchy. The functionality generally works as designed, but it is...
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Director
Future Outlook
Lately, the vendor has been coming out with some cool things, like the telemedicine app. NextGen...
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VP/Other Executive
Relationship
The product is stable. NextGen Healthcare went out and acquired a lot of other companies to fill...
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VP/Other Executive
Future Outlook
The system is definitely useable. It does what we need it to do. If we were to grow any bigger, we...
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VP/Other Executive
ROI / Cost (care and feeding)
NextGen Healthcare charges for everything, but the cost is nowhere in the ballpark of what an Epic...
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VP/Other Executive
Other Observations & Comments
Our EHR and PM installation is housed by our facility. I have a team of developers and analysts who...
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VP/Other Executive
ROI / Cost (care and feeding)
I think where NextGen Healthcare needs to focus next is scalability. I know they specialize in the...
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VP/Other Executive
Implementation and Training
I have not been pleased with the training from NextGen Healthcare, and I was not pleased with the...
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VP/Other Executive
Future Outlook
I would hope my satisfaction would be higher in a year, but I imagine it will stay lower. I am going...
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VP/Other Executive
Interfacing and Integration
NextGen Healthcare is making progress with their integration, but it is kind of like they are just...
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VP/Other Executive
Functionality and Upgrades
Ease of use is one of the biggest things for me. Training a new provider on how to use the system is...
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VP/Other Executive
Functionality and Upgrades
The EMR is a good product; it definitely is. But an EMR vendor like Epic is very prone to tell...
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Manager
Relationship
We have meetings with NextGen Healthcare’s executives. The upgrades go pretty smoothly. The training...
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Manager
Functionality and Upgrades
The core product hasn’t changed dramatically in years, but I guess it is good. I think there are...
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CIO
Relationship
NextGen Healthcare’s system has been great. They have gotten a lot better at keeping their promises.
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CIO
Functionality and Upgrades
The upgrades we have had with NextGen Healthcare have been excellent. When it comes to integration,...
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CIO
Functionality and Upgrades
I would like to see NextGen Healthcare’s product development come back more to the ease of use; that...
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VP/Other Executive
Relationship
The best part about the product is how customizable it is, but that is also its downfall. The...
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VP/Other Executive
Service and Support
During the COVID-19 crisis, we did get some level of support from NextGen Healthcare. As a larger...
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VP/Other Executive
Relationship
Our experience has been that everything within the vendor’s package tends to be an upsell, and we...
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VP/Other Executive
Interfacing and Integration
The system does not support our integration goals. There are a lot of things that we have to add on...
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VP/Other Executive
Functionality and Upgrades
I have worked with a couple of different EHR vendors, and NextGen Healthcare's solution is in the...
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VP/Other Executive
Functionality and Upgrades
We haven’t seen a whole lot of new technology coming out of NextGen Healthcare. When there is new...
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VP/Other Executive
Relationship
We often initiate things. We have to ask for things, and we have to ask multiple times. NextGen...
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VP/Other Executive
ROI / Cost (care and feeding)
The system doesn’t help us get to our actual outcome. There are a lot of additional things we have...
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Director
Functionality and Upgrades
I have no problems with NextGen Enterprise EHR. On the IT side of things, the system is stable and...
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Director
Functionality and Upgrades
I like the reporting that we have available from NextGen Enterprise EHR. We can pretty much get any...
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Manager
ROI / Cost (care and feeding)
I don’t think I would buy NextGen Healthcare's system again. The only reason we have it is the EMR...
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Manager
ROI / Cost (care and feeding)
NextGen Healthcare doesn’t avoid charging for every little thing. In terms of support, everything is...
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CNO
Service and Support
NextGen Healthcare was good about supporting us through COVID-19. Most of the work we had to do was...
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VP/Other Executive
Service and Support
The vendor has been pretty strong in supporting us during the COVID-19 crisis.
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VP/Other Executive
Implementation and Training
There is an immense amount of detail involved in medical records. Knowing how to use medical records...
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VP/Other Executive
Service and Support
NextGen Healthcare has been decent when we have reached out for interfaces and has been proactive in...
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VP/Other Executive
Sales and Contracting
NextGen Healthcare doesn't keep their promises because they interpret the promises how they want to....
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VP/Other Executive
ROI / Cost (care and feeding)
NextGen Healthcare doesn't avoid nickel-and-diming. They charge for every little thing. They have...
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VP/Other Executive
Functionality and Upgrades
In terms of the system's ease of use, there have been a lot of complaints, and a fair amount of them...
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VP/Other Executive
Other Observations & Comments
The executives with NextGen Healthcare haven't been too bad, but they haven't been great.
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VP/Other Executive
Future Outlook
NextGen Enterprise EHR is part of our long-term plans. We haven't seriously looked at replacing the...
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VP/Other Executive
Technology
NextGen Healthcare hasn't changed much over the years; they are about the same. I would like to see...
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VP/Other Executive
Functionality and Upgrades
NextGen Healthcare is decent with patient-centered care, and we are using their feature for that.
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VP/Other Executive
Other Observations & Comments
Knowing what I know now, I would buy NextGen Enterprise EHR again only because we haven't done...
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CIO
Service and Support
NextGen Healthcare has done a good job of supporting us through COVID-19, and for the most part,...
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CIO
Interfacing and Integration
The biggest issue we have had with the NextGen Healthcare product has been integrating it with our...
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CMIO
Other Observations & Comments
Overall, our experience with NextGen Healthcare has been positive. Their processes are slowly...
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CMIO
Other Observations & Comments
NextGen Healthcare’s system would be better if it had more legs and more room to grow. At our size,...
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CMIO
Service and Support
The support has improved a bit in the last year. There hasn’t been any degradation. NextGen...
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Director
Relationship
We really don’t get much information from the vendor on new technology that is coming out.
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