Cybersecurity Is Critical in Today's Environment
NextGen Enterprise EHR
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
Analyst/Coordinator
Overall, we have had a pretty good experience with NextGen Healthcare.
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Analyst/Coordinator
It is great that NextGen Healthcare has pretty good support, but I wish they allowed more...
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Analyst/Coordinator
The training has a long way to go. Ongoing training is done through a portal and costs extra money....
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Analyst/Coordinator
We don't want to put in a support ticket and wait to have the vendor send it back. They need to be...
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Manager
We set up a regular call with our account executive where we bring up any questions concerns that we...
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Manager
Currently, to meet the patient-centered medical home standards, there is more work to be done. There...
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Manager
The vendor brings out different versions throughout the year. Many times when they help us, they...
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Manager
There are some departments where the vendor's support people are really good in terms of working on...
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Manager
We are going to start working on the upcoming upgrade. This is the first time we are going to...
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Manager
The vendor doesn’t provide ongoing training. They should provide some training. They put together...
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CIO
The system is very functional, and it covers all specialties. It isn't as easy to build automation...
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Director
NextGen Healthcare needs to work on their support. It has gone downhill. NextGen Healthcare said...
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Director
The product works well. We have interfaces that work with it, but the interoperability is still a...
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Director
None of the products from NextGen Healthcare are cheap, but I like that we can customize things...
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Director
The product is not the easiest to train new users on. Part of that is because there is a lot of...
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Director
The appointment reminders leave something to be desired. Generally, if I have to add a physician or...
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Analyst/Coordinator
There are numerous things I like about the system. The functionality of the system gives us the...
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Director
I can definitely tell that the vendor has done a really good job of improving end-user functionality...
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Director
One improvement I would like the vendor to make would probably be decreased provider clicks. I still...
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Analyst/Coordinator
We have vendor representatives that are willing to work with us. They have a can-do attitude that is...
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Analyst/Coordinator
The scheduling calendar in the system seems a little bit rigid and less flexible. I wish that part...
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Analyst/Coordinator
Some of the support people from the vendor are not as well versed in the application. NextGen...
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Analyst/Coordinator
My staff is always saying they wish for certain things, so I don’t hear a lot about the product...
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Analyst/Coordinator
Some of the logic in the process, such as things in the product’s intake flow, look like they are...
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Analyst/Coordinator
I would like to be able to secure data from different departments without having to specifically...
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Analyst/Coordinator
The biggest issue with the vendor not keeping their promises is we are a specialty, and they had a...
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Analyst/Coordinator
I have some awesome sales and account executives. The vendor is really on top of what the market is...
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Director
NextGen Healthcare charges us for any little thing, including interfaces. The system is very expensive....
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Director
There is always room for improvement with EHRs. NextGen Healthcare is constantly doing upgrades and...
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Manager
There is more work to do on the solution. There are processes that we still have to do on paper. We...
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Manager
The vendor brings out different versions of the product throughout the year, and many times, we...
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Manager
The system lacks the coding requirements that we need to submit specific pay-for-performance or...
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Manager
The vendor has some support departments that are really good at rapidly working on the tickets that...
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Manager
We have regular check-ins with our account executive. In those meetings, we can bring up any...
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VP/Other Executive
The support has been very good. NextGen Healthcare responds promptly. We have an account manager for...
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VP/Other Executive
There are some new features that are nice and helpful, but those features come at a significant...
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VP/Other Executive
NextGen Enterprise EHR works well for what we need. We have had to customize a lot of things to...
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Manager
My experience with NextGen Healthcare has been pretty good. They have been really proactive about...
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Manager
NextGen Healthcare has outsourced a lot of their customer service, and a lot of their customer...
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Manager
In terms of charging for every little thing, there was an instance where NextGen Healthcare was...
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CMIO
The biggest problem in NextGen Enterprise EHR is all the scrolling and clicking. I have a really...
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CMIO
We are going to spend some time over this next fiscal year looking at our long-term strategy because...
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CMIO
NextGen Healthcare has been more disappointing this past year than in previous years. I wonder...
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CMIO
I hate electronic medical records. They all malfunction differently. We can bastardize NextGen...
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CMIO
NextGen Healthcare has not been supportive. They are not proactive, and they are not reactive. We...
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CIO
NextGen Enterprise EHR is an excellent EHR. Some of its greatest strengths are its customizability...
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CEO/President
We used to have a contract that was all-inclusive. Then, we joined a larger organization that wanted...
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CEO/President
We have a direct line to NextGen Healthcare because of our size, so we meet with them to talk. That...
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CEO/President
Our EHR works the way that we want it to. NextGen Healthcare handles all of our upgrades for us. We...
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CEO/President
We chose NextGen Healthcare because we decided that it would make a lot of sense to have everything...
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CEO/President
We want anything that can save clicks. While NextGen Healthcare's product is good, there are...
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Manager
On the IT side of the system, we recommend improving the quality of the product so that we don't...
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Manager
Overall, NexGen Enterprise EHR gets the job done. It supports a multispecialty practice well. We can...
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Manager
For the most part, we get immediate attention from tech support. The support team is really good....
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CMIO
The system's search functions aren't very good. In some modules, the system requires that users know...
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CMIO
I have spent the time necessary to make templates in the system, and it hasn't negatively impacted...
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CMIO
As far as training goes, I would like to see the vendor come back with experts in each clinical area...
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Analyst/Coordinator
NextGen Healthcare is constantly making improvements. We are waiting on some upgrades, and there are...
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CMIO
NextGen Enterprise EHR works well as a stand-alone product. However, we haven't been able to...
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VP/Other Executive
NextGen Healthcare could support us better. Everything with NextGen Healthcare is an additional...
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VP/Other Executive
I am on the fence about whether NextGen Enterprise EHR is part of our long-term plans. As we grow...
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VP/Other Executive
I don’t know whether I would buy NextGen Enterprise EHR again. I would have to do another serious...
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VP/Other Executive
NextGen Enterprise EHR integrates well with itself, but I have broader integration goals that the...
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VP/Other Executive
I wish the EHR were a little more intuitive. It is very clunky. Most EHRs probably are clunky, but I...
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VP/Other Executive
NextGen Enterprise EHR is a good small-to-medium-sized EHR. If people have very customizable...
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Manager
I can't compare the product to the cost of other EHRs because I haven't shopped for other EHRs, but...
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Manager
I don’t believe NextGen Healthcare has kept their promises. My biggest problem with them is that...
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Manager
There are a ton of clicks in the system, but that issue is getting better. Once we learn the system,...
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Manager
My account manager is not very helpful.
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Analyst/Coordinator
NextGen Healthcare puts out a regular newsletter that tells us about all the problematic issues. A...
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Analyst/Coordinator
It sometimes seems to take a little while to get help when we have a particularly difficult issue. I...
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Analyst/Coordinator
When purchasing a software system, people really need to look at the overall cost, what kind of...
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Analyst/Coordinator
NextGen Healthcare has a couple of different training solutions. They have a trainer who comes...
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Analyst/Coordinator
NextGen Healthcare nickel-and-dimes us. The price that we are quoted leaves out a lot of...
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Director
We did a deep dive into the EHR and our reporting structures and data services. It was both...
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Director
NextGen Enterprise EHR is definitely a robust system, and it meets our needs. We chose this system...
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Director
NextGen Healthcare is certainly able to handle the current state of our organization. We have not...
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Director
Because we are so far behind, there are functionalities that NextGen Healthcare has built into the...
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Director
I would buy NextGen Enterprise EHR again. It is a great tool. We have to have a vision of our EHR...
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Director
I have had a few struggles here and there with promises being kept, but overall, NextGen Healthcare...
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Director
NextGen Healthcare needs to step up their game and be more engaged with training. A lot of the time,...
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Director
We requested a new account executive because of the performance of our account executive. We have a...
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Director
We have an unbelievable contract with NextGen Healthcare. I can't complain about the pricing model....
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Director
NextGen Healthcare's EHR and PM systems are well integrated, but getting them integrated with...
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Director
Our organization requires so much customization that the system can't be intuitive. I don't think...
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Director
Historically, NextGen Healthcare keeps about 70% of their promises, but things change. With software...
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Director
NextGen Healthcare could work on the process for requesting enhancements. I can't stand their...
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Director
When we do an upgrade and there is a bug or glitch that needs to be fixed, NextGen Healthcare takes...
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Director
Reaching the right person to resolve a specific issue is a challenge, but NextGen Healthcare tries....
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Director
I have never used NextGen Healthcare for training. We tried that once, and it did not work well....
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Director
NextGen Healthcare says that the system can do a lot more than it does. However, the system is fully...
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Director
NextGen Enterprise EHR is great because it is still customizable. We have more configuration options...
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Director
The vendor doesn’t charge to perform upgrades in our database, and that is great. We have to...
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Director
We have a huge upgrade coming, and I don’t have a lot of faith that it is going to go well. We are...
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Director
We have multispecialties within our organization, and we share a trust. We are all on the same EMR....
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NextGen Healthcare doesn’t nickel-and-dime or charge for every little thing. They are pretty fair...
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NextGen Enterprise EHR is not mature even when compared to all EHRs, not just NextGen Healthcare. We...
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NextGen Healthcare needs to be able to structure their support to the experience of the caller. I...
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We usually have a NextGen Healthcare account manager assigned to us, and they try their hardest to...
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VP/Other Executive
NextGen Enterprise EHR has a flexible template editor tool that allows us to develop content that is...
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VP/Other Executive
We have strong executive support and account management from NextGen Healthcare.
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VP/Other Executive
The solution has had the same architecture since 2000, and the cost of ownership is pretty high...
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VP/Other Executive
I wish the product had easier navigation to get the information about the patient so that we could...
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VP/Other Executive
Our satisfaction with NextGen Healthcare will go down because there are going to be regulatory...
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Director
NextGen Healthcare is better at keeping promises than they used to be. The functionality and...
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Director
We are looking forward to the newest upgrade, and my satisfaction with NextGen Healthcare will go up...
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Director
NextGen Healthcare’s relationship with their hosting partner has had blips in recent months. There...
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Director
NextGen Healthcare is one of the best vendors to integrate with other third parties or interfaces....
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Director
I love the system to death. The vendor is getting up to speed with technology. The functionality of...
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Director
I love the vendor's support. I can open a support ticket, and the support team usually gets back to...
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Manager
NextGen Healthcare presents some of their new technology as add-ons. It is not feasible for us to...
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Manager
We have NextGen Healthcare's products through a NextGen Healthcare reseller. The reseller provides...
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Manager
The patient education resources in NextGen Enterprise EHR could be improved. There should be a...
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CIO
Our happiness with the flexibility of the system has always kept us with NextGen Healthcare. It is...
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CIO
NextGen Healthcare touts a lot of things, but some of them never come true. However, they do keep...
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CIO
When I look from an overall strategy standpoint, NextGen Healthcare always seems to be a little late...
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CIO
I would recommend NextGen Healthcare, but I would say to proceed with caution. One reason why I...
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CIO
Ease of use for providers on a daily basis is important for me. We hear complaints all the time...
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CIO
What is most disappointing to me is when NextGen Healthcare rolls out an upgrade that is full of...
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CIO
I feel like NextGen’s training for upgrades, especially for new implementations or new features,...
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Director
There are so many things right at our fingertips with NextGen Enterprise EHR. We can just click into...
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Director
We didn't receive true NextGen Enterprise EHR training. We had trainers that went to be trained and...
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Director
NextGen Enterprise EHR has bugs that need to be worked out.
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Director
NextGen Healthcare has allowed us to interface with several other sites.
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CMIO
I would love to have a page in NextGen Enterprise EHR that looks like Facebook page. It would offer...
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Analyst/Coordinator
I was not hired to build NextGen Enterprise EHR. However, I do it because there isn't anyone else to...
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Analyst/Coordinator
Support from NextGen Healthcare is helpful, and I usually get what I need. I call them a lot because...
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CMIO
Some of the workflows in NextGen Enterprise EHR aren’t necessarily missing; we just have to click a...
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CMIO
NextGen Healthcare is very engaged with their clients in building new features in the EHR. I really...
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CMIO
My dream for NextGen Enterprise EHR would be that it learns how I use it and develops workflows for...
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Manager
We will see what comes with the next release because our score may drop in a year from now. The...
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Manager
I think the product is great. We are a square peg that doesn’t fit into a round hole. The system...
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Analyst/Coordinator
What is effective about NextGen Enterprise EHR is that it is well formed in terms of providing a...
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Analyst/Coordinator
The support from NextGen Healthcare is very good. If I have any issues or concerns, I can contact...
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Manager
The vendor does not avoid charging for every little thing. Just like with any other vendor, NextGen...
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Manager
The vendor has changed their structure of upgrades. We have to involve their technical resources or...
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Manager
Some of my team members find the system to be very difficult, but that is also based on their...
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Manager
The vendor touts their ability to have moved to FHIR API, but they are also closing doors. They are...
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Manager
The vendor's support is not the best. Some of the folks on the customer service team and practice...
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Manager
The vendor has known issues around proactivity. I do appreciate that they send out a news flash...
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Manager
The vendor releases upgrades, and things break. I don’t know whether the vendor tests things enough....
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CIO
NextGen Healthcare has gone above and beyond to help us. NextGen Enterprise EHR was our top choice....
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CIO
I like NextGen Enterprise EHR. NextGen Healthcare is up and coming. More people are learning about...
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Analyst/Coordinator
Our relationship with NextGen Healthcare used to be better. It sounded like our organization wanted...
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Analyst/Coordinator
NextGen Healthcare tries to keep their promises, but the salespeople aren't the ones who keep the...
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Analyst/Coordinator
We do our own training because NextGen Healthcare charges for training. The training could have...
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Analyst/Coordinator
We have had to add programs to the EHR. Some of the reporting doesn't work as designed, and that has...
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Analyst/Coordinator
The doctors aren't happy with the NextGen Healthcare system. They say that they pay too much. A lot...
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Analyst/Coordinator
The product is intuitive. We can give it to a user, and they can go ahead and do what they need to do....
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Director
We are able to integrate with NextGen Enterprise EHR just because of the open database that the...
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Director
NextGen Healthcare does a lot of webinars and communication before an upgrade so that we are aware...
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Director
NextGen Healthcare tries hard to deliver new technology; however, they could do things better. For...
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Director
We couldn't manage the EHR at first, so we hired a programmer. It required a programming brain to...
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Director
We have to redo a lot of our enhancements when there is an upgrade. I wouldn't say that things...
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Director
I know some practices that have been through three or four EMRs, and still nobody is totally happy...
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Director
NextGen Healthcare keeps promises as well as any company does, but NextGen Healthcare is sometimes...
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Director
The most frustrating thing about NextGen Enterprise EHR was that the workflow was not compatible...
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Director
NextGen Healthcare has good technical support. The support people are responsive and usually reply...
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Manager
We have been on NextGen Enterprise EHR for many years, and I have worked with other EHRs that are a...
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Manager
The product works well. We have been able to navigate and develop the whole workflow for our...
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Director
A few years ago, we put out an RFP to see whether there was anything else out there that we wanted...
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Director
On the whole, NextGen Healthcare has improved what they deliver greatly. We were a part of NextGen...
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Director
NextGen Healthcare will charge us out the wazoo with nickel-and-diming. I would put an emphasis on...
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Director
NextGen Healthcare’s implementation services have gotten much better. NextGen Healthcare makes us...
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Director
There are certain aspects of Enterprise EHR where I don’t know why it can’t just work like it is...
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Director
NextGen Healthcare did some work for us during COVID-19, and they responded really well. I am...
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Director
NextGen Healthcare has never really delivered very well on having a good ROI. The system is really...
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Director
I would be happy to recommend NextGen Enterprise EHR to others, but I would tell them that they...
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Manager
We are able to get quick responses from the vendor’s people who do work in the application with...
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Manager
I would like it if NextGen Healthcare got a panel of providers together in our specialty to talk...
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Manager
With what we ask of them, NextGen Healthcare keeps promises. We sometimes want to ask for the stars...
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Manager
NextGen Healthcare loves charging for every little thing. They are big on sales, so they always have...
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Manager
I would mention to peers considering NextGen Healthcare that the application specialist within their...
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Director
We love the interoperability that we have been able to achieve with NextGen Enterprise EHR. It is...
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Manager
NextGen Healthcare has always been really open to our ideas and suggestions. They are responsive...
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Manager
NextGen Healthcare has done a lot to really focus on our specialty. That has been a big positive of...
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Manager
I would tell potential buyers that transitioning to a new EHR will be time consuming. They should...
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Manager
It is an added cost for us to add new features to NextGen Enterprise EHR, like virtual visits or a...
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Manager
NextGen Healthcare was really good about following up with us and making sure that we were on track...
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Manager
NextGen Healthcare helped us set up an electronic referral process with other providers that we work...
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Manager
NextGen Enterprise EHR is excellent. I really love working on it. I feel like the product is cutting...
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Manager
The only issue I have with NextGen Healthcare is that we recently started having them host the...
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Analyst/Coordinator
NextGen Enterprise EHR is fairly easy to use. We get a lot of good feedback from our providers about...
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Analyst/Coordinator
I wouldn't say that NextGen Healthcare charges us for every little thing, but there is definitely a...
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Analyst/Coordinator
There are some special measures and guidelines that we have to go by with our EHR. Sometimes, I feel...
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Analyst/Coordinator
NextGen Healthcare responds to web support cases within a reasonable time frame. I have a contact...
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Director
NextGen Healthcare provides us with unique flexibility on the EHR side. We have been able to tailor...
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Director
Our understanding was that the system's future upgrades would be included as part of our maintenance...
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Director
Overall, our experience with NextGen Enterprise EHR has been positive. Our relationship with NextGen...
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Analyst/Coordinator
With NextGen Healthcare's solution, a lot of the built-in functionality isn’t geared toward our...
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Analyst/Coordinator
If we are looking to add on more things that don’t come out of the box, NextGen Healthcare will...
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Analyst/Coordinator
NextGen Healthcare has a training portal, but it isn’t very well organized. They also have a...
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Analyst/Coordinator
We can customize the EHR, and because each practice is different, there is no real training. It is...
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Manager
We won’t be using NextGen Healthcare's software for long. We are moving to a different system as a...
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Manager
We struggled with the implementation. We were learning the system, and we struggled a lot with the...
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Manager
I have had numerous physicians come on board with us over the last couple of years, and they comment...
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Manager
The system has really grown in terms of patient-centered care. The vendor has really listened to us...
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Manager
NextGen Healthcare's support needs improvement. We struggle to run UDS reports in the system every...
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Manager
There are a lot of functions in the system that aren't automated. Those functions could be much more...
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Manager
In the past, I have used solutions that are similar to NextGen Enterprise EHR. If I had to choose...
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Manager
NextGen Healthcare doesn’t charge for everything, but there are a lot of things that we get charged...
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Manager
The system is easy to use. Especially since we have it customized. I like that we have the ability...
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Manager
We have a NextGen Healthcare account representative, and that person is very good. That is probably...
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Manager
NextGen Healthcare could improve the ideas board. That is kind of a black hole for things that we...
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Manager
With some of the tickets we submit, it is difficult to interact with the people on the other side...
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VP/Other Executive
We have invested pretty heavily in the infrastructure that we operate on as well as the human...
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VP/Other Executive
I don't think that I would look at NextGen Enterprise EHR again if we had the option to buy it...
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VP/Other Executive
NextGen Healthcare doesn't make a lot of promises. I can't think of specific commitments that the...
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VP/Other Executive
Anytime there is a conversation, the goal is to charge us. Due to COVID-19, we had a lot more staff,...
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VP/Other Executive
We haven't really required implementation services to a great degree. One of our upgrades was...
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VP/Other Executive
NextGen Healthcare is very reactive. Quite often, we find issues that the vendor wasn't aware of....
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VP/Other Executive
Specifically to NextGen Healthcare, some of the things that we see are different ways for us to...
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VP/Other Executive
The vendor definitely needs to improve their support. Our expectations are probably a little higher...
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VP/Other Executive
We recognize that the system is a key reason that we are so strong in our industry. Some of our...
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VP/Other Executive
Our account manager is fantastic and is a really strong champion of ours. That person represents us...
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Manager
The vendor does really well at not charging for every little thing. They charge us on big huge...
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Manager
Our go-live process was perfect with the vendor. Everything went really well. They did an upgrade...
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Manager
The vendor doesn’t really train. They provide us with the training material, which is good. It is...
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Manager
The product does what it was promoted to do, but there are always variables with every product we...
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Manager
Our doctors have seen other products that they like better. They really want to be able to have a...
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Manager
The vendor's support does get issues resolved, but it can take them three weeks just to call back....
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Manager
The vendor's service is proactive. The vendor is always sending out information. The vendor...
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Director
The system’s usability has come a long way in the last few years, but we still have to have somebody...
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Director
The system's interoperability is great. It works with Direct messaging and with our HL7 interfaces....
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Director
The vendor's support has dramatically improved over the last few years. We are very pleased with...
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Director
The solution is a server-based application that we install on a PC or on servers, and that has led...
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Director
Being an installed client on the workstation can lead to issues with printing. Especially when the...
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Director
Quality Systems purchased Mirth Corporation several years ago, and they haven't really leveraged...
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Director
Templates are not always super quick to load. There is not a whole lot of customization that can be...
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Manager
NextGen Healthcare does a lot of things without telling us. There isn't a lot of transparency....
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Manager
The EHR is hard to use. There are a lot more steps than we are used to. We have to go to a lot of...
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Manager
The training experience was negative. I would definitely give the training a low score. The...
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Manager
There is no phone support because all NextGen Healthcare does is put in a ticket for us and call us...
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Manager
We absolutely love NextGen Enterprise EHR. We can work with the EHR because we can make...
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CIO
The documentation is integrated within NextGen Enterprise EHR. It is a telehealth visit thing, but...
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CIO
NextGen Healthcare probably charges us for every little thing. At the end of the day, all the...
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CIO
The EHR is not perfect, but it is pretty good. NextGen Healthcare is not there yet, but they are...
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CIO
NextGen Healthcare is proactive from an EHR standpoint, and they know the regulations that are...
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CIO
NextGen Healthcare is really good at ongoing support. They are getting there, but they got an influx...
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CIO
I talk to the NextGen Healthcare leaders, but never the executives. They do pretty well. Things have...
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