NextGen Enterprise EHR
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

Other Observations & Comments

Now that things have stabilized, we are getting value out of the product, but for a while, the...

Mar 2023
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Manager

Interfacing and Integration

In terms of integration, the vendor's APIs do a good job.

Mar 2023
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Manager

Other Observations & Comments

In the past, we used custom templates instead of native templates because NextGen Healthcare didn't...

Mar 2023
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Manager

Lessons Learned

If I had to make a decision, I think I would choose to stick with NextGen Enterprise EHR, but only...

Mar 2023
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Manager

Relationship

The vendor usually keeps their promises, but they don't always. We just did an upgrade, and that was...

Mar 2023
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Manager

Technology

Everyone is moving to the cloud. NextGen Healthcare was trying to keep up with the times, but...

Mar 2023
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Manager

Service and Support

NextGen Healthcare's support hasn't been that great in the last year or so. It has declined. I think...

Mar 2023
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Analyst/Coordinator

Relationship

NextGen Healthcare has been a really great partner. Even when we thought that we were going to...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

NextGen Enterprise EHR is on the right track. It is really easy to navigate. We can set up...

Mar 2023
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VP/Other Executive

Other Observations & Comments

When I talk to our IT group that handles the billing and invoicing, they ask me questions about...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

There are things inside the product that we would like to utilize, but we don't know how to. We...

Mar 2023
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Analyst/Coordinator

Relationship

We have to go searching for things in the success community. The vendor doesn’t tell us about things...

Mar 2023
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VP/Other Executive

Functionality and Upgrades

There is some functionality in the product that allows us to look at a visit from another practice....

Mar 2023
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VP/Other Executive

Technology

NextGen Enterprise EHR has a lot of features and functionalities that work. The quality is there....

Mar 2023
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VP/Other Executive

Functionality and Upgrades

NextGen Healthcare hasn’t kept things up-to-date and maximized for efficiency or simplicity. The...

Mar 2023
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Director

Other Observations & Comments

NextGen Enterprise EHR is one of the better EHRs for ambulatory practices on the reporting side. The...

Mar 2023
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Director

Relationship

Historically, at user group meetings, NextGen Healthcare has presented all the new upcoming things...

Mar 2023
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Analyst/Coordinator

Service and Support

The biggest struggle with the vendor is getting help with tickets and getting in touch with somebody...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

When we had an upgrade, the people that did the onboarding didn’t show us anything related to our...

Mar 2023
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Analyst/Coordinator

Relationship

We are having an issue with things not being resolved by the vendor. We have been having...

Mar 2023
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Director

Service and Support

NextGen Healthcare’s support is beginning to decline. On the support side, everybody took a hit...

Mar 2023
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Director

Technology

We have seen an overall decline in NextGen Healthcare’s new development and functionality. A lot of...

Mar 2023
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VP/Other Executive

Functionality and Upgrades

The product is not part of our long-term plans. We constantly survey what is out there, but nobody...

Mar 2023
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VP/Other Executive

Relationship

NextGen Healthcare seems to be focused on investors and new clients. Their pitch and their promises...

Mar 2023
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Director

Lessons Learned

I have seen demos of several different electronic health records throughout the years, and there are...

Feb 2023
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Director

Functionality and Upgrades

There are extra points and clicks within NextGen Enterprise EHR. At the provider level, there are a...

Feb 2023
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Director

Functionality and Upgrades

NextGen Enterprise EHR's greatest strength is its ability to meet pretty much all our practice’s...

Feb 2023
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Nurse

Other Observations & Comments

I would like to be able to create more templates in the EHR. When I called NextGen Healthcare to...

Feb 2023
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Nurse

Functionality and Upgrades

The program itself works very well. My biggest struggle is that sometimes I can be charting until...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

NextGen Enterprise EHR is pretty stable. It is not a system that is frequently down, at least in our...

Feb 2023
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VP/Other Executive

Interfacing and Integration

NextGen Healthcare mostly fails in delivering functionality in terms of changing the clinician...

Feb 2023
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VP/Other Executive

Future Outlook

We are moving away from NextGen Enterprise EHR because the clinical documentation is a major burden....

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

We wish that NextGen Healthcare would allow us to have more preferences as a practice so we can...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

Sometimes we get functionality that we later find out doesn’t transfer across everything the way we...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

The product's functionality is good. There are a lot of great features; for example, we can copy and...

Feb 2023
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Analyst/Coordinator

Service and Support

Sometimes there are miscommunications in the sense that the support team just does not understand...

Feb 2023
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Analyst/Coordinator

Service and Support

NextGen Healthcare works with our account manager and really tries to be helpful.

Feb 2023
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Analyst/Coordinator

Service and Support

The vendor, like everyone else, is understaffed. There are times when it takes a very long time to...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

There are times when the vendor’s improvements or enhancements miss the mark. The vendor will...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

Overall, the product is good. It is nice that we have the ability to customize things, and the...

Jan 2023
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Manager

Lessons Learned

I would recommend NextGen Healthcare. In all the years I have been working with them, they have...

Jan 2023
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Manager

Other Observations & Comments

Our reseller does everything that they can, and in recent years, we have seen that NextGen...

Jan 2023
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Manager

Functionality and Upgrades

NextGen Enterprise EHR is a great product. One of the reasons that we, a smaller practice, have been...

Jan 2023
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Manager

Other Observations & Comments

NextGen Healthcare has had a problem in the last year with some things that they overpromised, but...

Jan 2023
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Manager

Service and Support

The vendor's regular support is a break fix model, which is fine if we have a huge IT staff, but if...

Jan 2023
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Manager

Implementation and Training

NextGen Healthcare's manuals have gone downhill throughout the years. When I started with them, they...

Jan 2023
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Manager

Service and Support

Sometimes the support response is not as quick as we would like it to be. Recently, NextGen...

Jan 2023
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Manager

Other Observations & Comments

There are areas of the system that have not been addressed in many years. Things that have been...

Jan 2023
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CMIO

Interfacing and Integration

I would not purchase this product again having realized how important it is for someone to have both...

Jan 2023
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CMIO

Other Observations & Comments

NextGen Healthcare charges us when we ask for something that is not a part of the solution.

Jan 2023
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Physician

Other Observations & Comments

NextGen Enterprise EHR is efficient once its templates are established and once people are familiar...

Jan 2023
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CMIO

Functionality and Upgrades

Some of the things that are important to us as end users have been an issue for a while, and I...

Jan 2023
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CMIO

Interfacing and Integration

If things are done correctly in the enterprise active directory, when a patient has a hospital...

Jan 2023
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CMIO

Win/Loss - Why they were selected (by current clients)

The vendor of the platform we use on the acute side of our health system had recommended using...

Jan 2023
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Physician

Functionality and Upgrades

It would be nice if it were easier to type additional details into either the system's reviews or...

Jan 2023
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Physician

Lessons Learned

We recently had a lab result come through on a computer. We usually receive our lab results as...

Jan 2023
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Director

Service and Support

We decided to go to NextGen Healthcare's cloud. Our customer service experience with the vendor has...

Jan 2023
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Director

Win/Loss - Why they were selected (by current clients)

We originally purchased NextGen Healthcare's system because our colleagues purchased it and did some...

Jan 2023
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Director

Service and Support

There are a lot of pieces that we could add to the system. However, we are a specialty, and looking...

Jan 2023
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Director

Functionality and Upgrades

In the beginning, the vendor gave us the ability to sort of customize the things that we needed in...

Jan 2023
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Director

Functionality and Upgrades

The product's ease of use depends on the technical expertise of the user. However, with the way that...

Jan 2023
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Director

Relationship

The vendor lacks proactivity. The last integration that we did of anything was a migration from our...

Jan 2023
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Director

Relationship

The vendor is very slow to tell us when there is an issue with something. Whenever they want to do...

Jan 2023
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Director

Relationship

We train our staff members on how to use the system, but it would be nice if the vendor could answer...

Jan 2023
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COO

Service and Support

NextGen Healthcare does not keep all promises. They especially have problems honoring time frames.

Jan 2023
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COO

Other Observations & Comments

With integration, I don’t think NextGen Healthcare is any worse than other vendors. Sometimes we...

Jan 2023
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COO

Functionality and Upgrades

NextGen Enterprise EHR is really user friendly. It is intuitive, especially if someone uses any...

Jan 2023
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COO

Functionality and Upgrades

I don't think NextGen Healthcare does very well with delivering new technology since there was a...

Jan 2023
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COO

Other Observations & Comments

NextGen Healthcare's EHR is a powerful product. I don't know how it compares to other practices'...

Jan 2023
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COO

Future Outlook

NextGen Healthcare has had the worst patient portal ever, but with the new upgrade, there is a new...

Jan 2023
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CIO

Implementation and Training

We are still going through the ins and outs of the post-implementation issues. The brain drain of...

Jan 2023
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CIO

Technology

When we went through an upgrade with NextGen Healthcare, the program itself was not bad, but the...

Jan 2023
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CIO

Implementation and Training

We end up having to do all of our training and build our own content while deciphering what is...

Jan 2023
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CIO

Relationship

There is a lot of competition out there, so we will do whatever we can to hopefully help the company...

Jan 2023
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CIO

Service and Support

As a result of the leadership changes within NextGen Healthcare, the support is not where it needs...

Jan 2023
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CIO

Other Observations & Comments

NextGen Enterprise EHR is a good EHR, and it digitizes a lot of the information we need from a...

Jan 2023
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Director

Functionality and Upgrades

The most frustrating thing from NextGen Healthcare is the ease of flow within the program from a...

Jan 2023
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Director

Service and Support

NextGen Healthcare’s service is reactive. There were a couple of times when we had to make the...

Jan 2023
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Director

Functionality and Upgrades

I hate NextGen Enterprise EHR. From a provider's perspective, the system is for a smaller...

Jan 2023
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Director

Other Observations & Comments

We are actively looking at other options. We have put out some requests for proposals, and we are in...

Jan 2023
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Director

Interfacing and Integration

We are in the process of trying to turn on some interoperability, and that has been a headache....

Jan 2023
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Director

Other Observations & Comments

The only new technology I can think of is remote monitoring, which is not integrated with NextGen...

Jan 2023
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Director

Other Observations & Comments

There were some concerns about data validity and data integrity in our EHR. We found that the...

Jan 2023
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Director

Functionality and Upgrades

Rating the ease of use with NextGen Enterprise EHR is a tough call because the ease of use really...

Jan 2023
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Manager

Service and Support

NextGen Healthcare is terrible at initiating any communication telling us they are going to be...

Jan 2023
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Manager

Implementation and Training

The EHR training is a little nebulous at times, and it isn't quite concrete. The trainers from...

Jan 2023
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Manager

Functionality and Upgrades

NextGen Healthcare's ability to customize is one of their strong points. We always take their...

Jan 2023
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Manager

Sales and Contracting

With the EHR, NextGen Healthcare will tell us that something is free, and then later on, we find out...

Jan 2023
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Manager

Relationship

We are a multispecialty organization, and NextGen Healthcare has made promises of templates...

Jan 2023
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Manager

Implementation and Training

Every time we upgrade the EHR, even though we do a bunch of prep and everything and the vendor tells...

Jan 2023
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Manager

Implementation and Training

We had a significant issue with NextGen Healthcare related to a regulatory upgrade that we had to...

Jan 2023
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Manager

Other Observations & Comments

NextGen Healthcare provides a basic product, and they charge for anything additional.

Jan 2023
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Manager

Implementation and Training

NextGen Healthcare has an online service portal that has recorded training sessions. The vendor also...

Jan 2023
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Director

Other Observations & Comments

The solution is pretty good, although it is not great. We have a lot of needs. We are looking...

Jan 2023
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Director

Service and Support

I have a great relationship with the vendor's support team. They do everything we ask and then some....

Jan 2023
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Director

Sales and Contracting

NextGen Healthcare has some work to do in terms of the product working as promoted. I love the...

Jan 2023
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Director

Functionality and Upgrades

We help NextGen Healthcare a lot with their reliability and stability. I wish the upgrades were a...

Jan 2023
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Director

Future Outlook

NextGen Healthcare's culture is correct, and that will make them a big player in the long term...

Jan 2023
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Director

Relationship

We usually tell the vendor in advance that we have a problem, and they tell their other clients a...

Jan 2023
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Physician

Functionality and Upgrades

The product does not work. For an organization’s administration, the product is a less expensive...

Jan 2023
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Physician

Functionality and Upgrades

I feel like I am a secretary with the product. There is nothing wrong with being a secretary, but it...

Jan 2023
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Physician

Service and Support

We just did an upgrade with the product, and the upgrade doesn't make sense. We should be able to...

Jan 2023
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Manager

Relationship

NextGen Healthcare provides decent web support. We also have regular meetings with our account...

Jan 2023
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Manager

Interfacing and Integration

NextGen Healthcare’s engine, which automatically sends and pulls notes from the Carequality...

Jan 2023
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Manager

Technology

NextGen Healthcare put out a mobile app that works well with iOS devices but not so well with...

Jan 2023
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Manager

Lessons Learned

I would recommend this system to a similar practice to ours, but NextGen Enterprise EHR varies...

Jan 2023
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Director

Relationship

NextGen Healthcare tries very hard to keep their promises, and they almost always do. There have...

Jan 2023
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Director

Future Outlook

NextGen Healthcare has gotten stuck in a trap, and they are working their way out of it. They have...

Jan 2023
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CIO

Functionality and Upgrades

We have been trying to get an upgrade for some time, but NextGen Healthcare doesn't have enough...

Jan 2023
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CIO

Interfacing and Integration

NextGen Healthcare does a great job with interoperability, especially since a lot of the federal...

Jan 2023
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CIO

Technology

NextGen Healthcare continues to offer different technologies that don’t meet our needs. The vendor...

Jan 2023
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CIO

Service and Support

I can get ahold of someone at NextGen Healthcare and push issues up. I try to go through support...

Jan 2023
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CIO

Interfacing and Integration

NextGen Enterprise EHR is a good product. But like all EHRs, NextGen Enterprise EHR is in its...

Jan 2023
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CIO

Relationship

NextGen Healthcare keeps their promises with regulatory guidelines. The problem is that all the EHR...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

Our latest upgrade with NextGen Healthcare was a little bumpy. We had to do a few patches. We have...

Jan 2023
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VP/Other Executive

Other Observations & Comments

We use a third party for our NextGen Healthcare implementations, and they do a great job. NextGen...

Jan 2023
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VP/Other Executive

Interfacing and Integration

NextGen Healthcare's system is connected to our local HIE and all that. The system has a great setup...

Jan 2023
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VP/Other Executive

Lessons Learned

I would tell others that NextGen Healthcare's product would be great for standalone clinics that...

Jan 2023
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CIO

Interfacing and Integration

We have been pleased with NextGen Enterprise EHR and its integrated care.

Dec 2022
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CIO

Future Outlook

Our satisfaction with NextGen Enterprise EHR is going to increase. We are looking forward to an...

Dec 2022
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Director

Service and Support

Unless we make an issue urgent, we don't get the immediate responsiveness we need on tickets from...

Dec 2022
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Director

Technology

The solution is malleable to the point where it meets industry standards and allows us to also...

Dec 2022
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Director

Interfacing and Integration

Every time we need an interface to plug in with NextGen Enterprise EHR, we have to pay a license for...

Dec 2022
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Director

Functionality and Upgrades

I got news from NextGen Healthcare that one of the template lines is going to be removed after they...

Dec 2022
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Director

Functionality and Upgrades

There was a lot of work behind the scenes with the bugginess of the last upgrade with NextGen...

Dec 2022
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Director

Technology

The application meets the requirements for federal medical gathering standards. When it does not,...

Dec 2022
||
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CIO

Functionality and Upgrades

Two things I like about NextGen Enterprise EHR are that the product is regulatory certified and it...

Dec 2022
||
(0)
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CIO

Functionality and Upgrades

Something I would like to see improved in NextGen Enterprise EHR is the template structure and how...

Dec 2022
||
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CIO

Relationship

I really appreciate NextGen Healthcare’s vision for the future and seeing currently where they are...

Dec 2022
||
(0)
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Physician

Functionality and Upgrades

NextGen Healthcare upgraded the current version, but the changes were all cosmetic, so the upgrade...

Dec 2022
||
(0)
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Physician

Implementation and Training

NextGen Healthcare has training materials available, but the materials are not well organized, so...

Dec 2022
||
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Physician

Functionality and Upgrades

The upgrade to the virtual visit technology was an improvement.

Dec 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

I like the flexibility and configurability of the system and the robust reporting functionality. We...

Dec 2022
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VP/Other Executive

Technology

I wish that NextGen Healthcare's product was a web-based solution. I know changing to a web-based...

Dec 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Our providers don’t really struggle with NextGen Enterprise EHR; there is just a lot of clicking. We...

Dec 2022
||
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Analyst/Coordinator

Implementation and Training

NextGen Healthcare’s implementation teams are always really great. They are good at their trainings...

Dec 2022
||
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Analyst/Coordinator

Interfacing and Integration

Integrating is costly, but NextGen Healthcare wants to integrate their customers with anything...

Dec 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We try to wait on NextGen Healthcare’s upgrades until they get all the kinks worked out of...

Dec 2022
||
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Analyst/Coordinator

Relationship

I can open a ticket with NextGen Healthcare, and then that ticket will go to the appropriate tier...

Dec 2022
||
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Director

Other Observations & Comments

It has been a while since we upgraded the system, and our last upgrade wasn't really an upgrade. It...

Dec 2022
||
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Director

Technology

The product's technology is 20 years old. NextGen Healthcare has made previous commitments to...

Dec 2022
||
(0)
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Director

Functionality and Upgrades

The EMR has a lot of clicks. The providers don't like the product; they feel that using the product...

Dec 2022
||
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Director

Functionality and Upgrades

NextGen Healthcare’s core platform is very antiquated, but the vendor has delivered electronic labs,...

Dec 2022
||
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Director

Relationship

NextGen Healthcare is a bit bureaucratic, and they hide behind their bureaucracy. One department...

Dec 2022
||
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Director

Relationship

NextGen is pretty proactive. They have good processes. They send out notifications about bugs. There...

Dec 2022
||
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Director

Service and Support

Timeliness is probably NextGen Healthcare's biggest challenge, especially when it comes to tickets....

Dec 2022
||
(0)
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Director

Functionality and Upgrades

The system has fairly good reporting options. Some of those options require advanced users, but they...

Dec 2022
||
(0)
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Director

ROI / Cost

NextGen Healthcare does not keep all promises. They rolled out new templates a long time ago that...

Dec 2022
||
(0)
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Director

Functionality and Upgrades

Customizing the templates we have is an absolute nightmare. Customizability was one of the selling...

Dec 2022
||
(0)
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Director

Functionality and Upgrades

The eligibility and insurance verification piece in the EHR is not user friendly. We are considering...

Dec 2022
||
(0)
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Director

Service and Support

In some cases, it takes days to even get an initial response from NextGen Healthcare on support...

Dec 2022
||
(0)
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Director

ROI / Cost

NextGen Healthcare charges us a lot for every little thing. I don't feel like what we are paying for...

Dec 2022
||
(0)
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Manager

Future Outlook

I have heard great reviews about the next upgrade from NextGen Healthcare from people who have gone...

Dec 2022
||
(0)
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Manager

Service and Support

The people who support NextGen Enterprise EHR can resolve more things than the people who support...

Dec 2022
||
(0)
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Manager

Functionality and Upgrades

NextGen Healthcare has to make sure they don't break something else while fixing something for us,...

Dec 2022
||
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Manager

Other Observations & Comments

I have used other EHRs, and those EHRs are not as good as NextGen Enterprise EHR.

Dec 2022
||
(0)
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CCO

Technology

We pull a lot of data for quality, and the reporting functionality is not the best. It would be...

Dec 2022
||
(0)
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CCO

Relationship

We did an upgrade not too long ago, but we couldn't upgrade the whole product because there were...

Dec 2022
||
(0)
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CCO

Implementation and Training

NextGen Healthcare doesn't do a lot of training. They have an eLearning center that they encourage...

Dec 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Most of the time, we have to create our own custom templates so that providers actually get what...

Nov 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

NextGen Healthcare does train people and support our organization’s integration goals. Of course,...

Nov 2022
||
(0)
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Analyst/Coordinator

Service and Support

NextGen Healthcare had turnover a couple of years back. That affected how they handled their cases...

Nov 2022
||
(0)
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Analyst/Coordinator

Other Observations & Comments

NextGen Healthcare has been with us so long that I don’t think they would be upset if we went to a...

Nov 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We really only hear about things when we are at the conference and the vendor says they are...

Nov 2022
||
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Director

Other Observations & Comments

Sometimes NextGen Healthcare can be a little slow getting back to us depending on the functionality...

Nov 2022
||
(0)
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Director

Sales and Contracting

NextGen Healthcare is good about negotiating charges with us, and they offer to bundle things...

Nov 2022
||
(0)
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Director

Implementation and Training

The EHR is set up with a subgrouping for providers. However, NextGen Healthcare hasn't told us what...

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

It is hard not to put blinders on when thinking about the vendor’s ability to deliver the...

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

We get upgrades recurringly, and for the most part, the upgrades have been pretty stable recently....

Nov 2022
||
(0)
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Manager

Lessons Learned

I would tell a peer considering the product that whether they should get the product really depends...

Nov 2022
||
(0)
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Manager

Relationship

With NextGen Healthcare, when we have had questions about what the product can and can't do, what...

Nov 2022
||
(0)
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Manager

Interfacing and Integration

NextGen Healthcare's integration is a little bit clunkier than we are used to, so there are some...

Nov 2022
||
(0)
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Manager

Service and Support

We are very pleased with the training that we have gotten from NextGen Healthcare. NextGen...

Nov 2022
||
(0)
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Manager

ROI / Cost

NextGen Healthcare avoids charging for every little thing. There are definitely things that they...

Nov 2022
||
(0)
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Director

Win/Loss - Why they were selected (by current clients)

The number-one reason we purchased NextGen Enterprise EHR in the first place was the flexibility to...

Nov 2022
||
(0)
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Director

Functionality and Upgrades

NextGen Healthcare is introducing a new template model, NextGen Ace templates. We are trying to use...

Nov 2022
||
(0)
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Director

Service and Support

This is the first time in our whole history of working with NextGen Healthcare that we aren't...

Nov 2022
||
(0)
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CIO

Relationship

NextGen Enterprise EHR is a solid product, and the vendor has been more of a partner than the other...

Nov 2022
||
(0)
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CIO

Functionality and Upgrades

The core system lacks responsiveness. The vendor is slow to get regulation things, like good faith...

Nov 2022
||
(0)
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CIO

Service and Support

The responses of solutions are slow for NextGen Healthcare’s core product. The process involves...

Nov 2022
||
(0)
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CIO

Interfacing and Integration

The biggest part of NextGen Enterprise EHR is that it is an integrated solution. It can work in many...

Nov 2022
||
(0)
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CIO

Relationship

NextGen Healthcare has a good account manager who works with us on a regular basis. Having a...

Nov 2022
||
(0)
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Manager

Relationship

NextGen Enterprise EHR is not a terrible product, but we have learned that we get different results...

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

Some of our users experience difficulties and duplicated, reoccurring issues. Maybe that is normal...

Nov 2022
||
(0)
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Manager

Implementation and Training

When we implemented NextGen Enterprise EHR, we had to hire an outside company to provide additional...

Nov 2022
||
(0)
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Manager

Implementation and Training

We have had to bring in some outside help to show us what we don't know about NextGen Enterprise...

Nov 2022
||
(0)
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Manager

Relationship

We have regular meetings with our representative from the vendor. That person is not very helpful on...

Nov 2022
||
(0)
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Manager

Lessons Learned

I might recommend NextGen Enterprise EHR to a peer, but I would share what I have learned and the...

Nov 2022
||
(0)
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Manager

ROI / Cost

NextGen Healthcare doesn’t avoid charging for every little thing. NextGen Enterprise EHR is quite an...

Oct 2022
||
(0)
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 or  to see details.

Manager

Relationship

I don’t feel that NextGen Healthcare keeps all their promises. Right now, they are going through a...

Oct 2022
||
(0)
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Manager

Relationship

I didn't realize that NextGen Healthcare had changed CEOs. David Sides is actually very personable....

Oct 2022
||
(0)
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Manager

Service and Support

The integration and the way the organization can use the application are really good, but not all...

Oct 2022
||
(0)
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Manager

Implementation and Training

The tool is really based on us. I have learned a lot that has helped my professional career. We had...

Oct 2022
||
(0)
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Manager

Relationship

Increased proactivity goes back to communication and making teams understand what is available....

Oct 2022
||
(0)
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Manager

Other Observations & Comments

For our next upgrade that we are partnering with NextGen Healthcare to implement, there are a lot of...

Oct 2022
||
(0)
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Director

Relationship

NextGen Healthcare needs to look at their ticketing system and their response time. Sometimes the...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

NextGen Healthcare's product is user friendly. We have been using it for a long time, so there is...

Oct 2022
||
(0)
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Manager

Other Observations & Comments

Everything is very high level in terms of training. The training doesn't get really granular. The...

Oct 2022
||
(0)
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Manager

Future Outlook

We are moving away from NextGen Healthcare's solution because it isn't easy to use and it lacks...

Oct 2022
||
(0)
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CIO

Functionality and Upgrades

Right now, we have an issue that is concrete. Recently, an upgrade was done on the server. A bunch...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

NextGen Enterprise EHR has its pluses and minuses. The biggest problem I see is that I am spending...

Oct 2022
||
(0)
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Director

ROI / Cost

NextGen Enterprise EHR is improving, but it is not keeping pace with our demands. Years ago, I was...

Oct 2022
||
(0)
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Director

Interfacing and Integration

I have written emails to NextGen Healthcare and wanted to do an interface between them and another...

Oct 2022
||
(0)
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Director

Interfacing and Integration

NextGen Healthcare has a consulting services team, and I went to them and asked if I could pay them...

Oct 2022
||
(0)
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Director

Relationship

I couldn’t do what I do if I didn’t have NextGen Enterprise EHR, and NextGen Healthcare has been a...

Oct 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I haven't seen any new technology things from NextGen Healthcare. Our users tell me the templates...

Sep 2022
||
(0)
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Director

Win/Loss - Why they were selected (by current clients)

Overall, we like NextGen Healthcare's system. It was chosen for us originally because we are a...

Sep 2022
||
(0)
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Director

Technology

Over the last couple of versions, we have seen some performance hits. NextGen Healthcare has tried...

Sep 2022
||
(0)
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Director

Functionality and Upgrades

NextGen Healthcare needs more of a thin front end to the system. That way, we would not need to...

Sep 2022
||
(0)
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Director

ROI / Cost

I would like NextGen Healthcare to create more efficiency in the user interface so that users don't...

Sep 2022
||
(0)
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Director

Service and Support

Our initial training was great. However, the ongoing training that we have received through our...

Sep 2022
||
(0)
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Director

Other Observations & Comments

We used to be able to make changes to the system to suit our particular practice, but we can't do...

Sep 2022
||
(0)
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Director

Functionality and Upgrades

NextGen Enterprise EHR is great. We have used it for years. It isn't an intuitive product, but there...

Sep 2022
||
(0)
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Director

Functionality and Upgrades

We have to go through multiple steps in the system to get to where we want to be.

Sep 2022
||
(0)
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Manager

Technology

I believe the product is working very well for our physicians' needs. We are able to customize the...

Sep 2022
||
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

One of the nice things about the software is we are able to take a copy of NextGen Healthcare’s core...

Sep 2022
||
(0)
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Manager

Technology

Physicians will always want more, but the integration that has been done within the NextGen...

Sep 2022
||
(0)
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Manager

Relationship

We have a client representative who is assigned to us, and if we have any issues, we meet with them....

Sep 2022
||
(0)
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Manager

Functionality and Upgrades

NextGen Healthcare has some old templates that they are applying some new integration to. But one...

Sep 2022
||
(0)
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Analyst/Coordinator

Relationship

With NextGen Healthcare’s EHR, there are so many patches that are thrown at us. We have reached out...

Sep 2022
||
(0)
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Analyst/Coordinator

Service and Support

Our biggest issue with NextGen Healthcare is with their concern resolution. We have a good sales...

Sep 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

A general challenge with NextGen Healthcare is the user manuals that they provide. The manuals are...

Sep 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

What I like about NextGen Enterprise EHR is that it is incredibly customizable. We have some really...

Sep 2022
||
(0)
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Analyst/Coordinator

Service and Support

It would always be nice to get better customer service from NextGen Healthcare during daylight...

Sep 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

It is very easy to prescribe things in the medication module, which works decently well compared to...

Sep 2022
||
(0)
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Manager

Technology

The product was supposed to be completely web based, but it wasn't. When that move to the web was...

Aug 2022
||
(0)
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Manager

Functionality and Upgrades

NextGen Healthcare has been releasing new templates, but the templates have a lot of problems. The...

Aug 2022
||
(0)
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Manager

Technology

NextGen Healthcare says that they support up to three older versions behind the latest version of...

Aug 2022
||
(0)
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Manager

Future Outlook

NextGen Healthcare has a new release that we are supposed to be upgrading to, so hopefully, our...

Aug 2022
||
(0)
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Manager

Interfacing and Integration

NextGen Healthcare could do a little bit better with integration. We have some special needs, and...

Aug 2022
||
(0)
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Manager

Functionality and Upgrades

NextGen Enterprise EHR’s care guidelines for regulatory things could be a lot stronger for creating...

Aug 2022
||
(0)
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Manager

Functionality and Upgrades

We have been getting pretty close to hitting the wall for the number of users that we can have in...

Aug 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Interfacing and Integration

NextGen Healthcare does a good job of supporting our integration goals because we were able to...

Aug 2022
||
(0)
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 or  to see details.

Manager

Future Outlook

NextGen Enterprise EHR is not part of our long-term plans. We are headed toward a consolidated...

Aug 2022
||
(0)
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 or  to see details.

Manager

ROI / Cost

NextGen Healthcare bundles costs, so everything is included in our annual and monthly maintenance fees....

Aug 2022
||
(0)
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 or  to see details.

Manager

Implementation and Training

NextGen Healthcare does have some training tools available, but for actual human-to-human training,...

Aug 2022
||
(0)
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 or  to see details.

Manager

Lessons Learned

We have done some pretty aggressive things with telemedicine and televisits through NextGen...

Aug 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Our doctors have gotten accustomed to the templates we use within NextGen Enterprise EHR, and they...

Aug 2022
||
(0)
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Analyst/Coordinator

ROI / Cost

In our experience, NextGen Healthcare charges a lot. They are expensive, and sometimes there are...

Aug 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

NextGen Enterprise EHR is an out-of-the-box program we can customize, but there is a lot of data to...

Aug 2022
||
(0)
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