NextGen Enterprise EHR
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
Other Observations & Comments
Now that things have stabilized, we are getting value out of the product, but for a while, the...
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Interfacing and Integration
In terms of integration, the vendor's APIs do a good job.
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Other Observations & Comments
In the past, we used custom templates instead of native templates because NextGen Healthcare didn't...
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Lessons Learned
If I had to make a decision, I think I would choose to stick with NextGen Enterprise EHR, but only...
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Relationship
The vendor usually keeps their promises, but they don't always. We just did an upgrade, and that was...
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Technology
Everyone is moving to the cloud. NextGen Healthcare was trying to keep up with the times, but...
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Service and Support
NextGen Healthcare's support hasn't been that great in the last year or so. It has declined. I think...
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Relationship
NextGen Healthcare has been a really great partner. Even when we thought that we were going to...
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Functionality and Upgrades
NextGen Enterprise EHR is on the right track. It is really easy to navigate. We can set up...
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Other Observations & Comments
When I talk to our IT group that handles the billing and invoicing, they ask me questions about...
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Functionality and Upgrades
There are things inside the product that we would like to utilize, but we don't know how to. We...
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Relationship
We have to go searching for things in the success community. The vendor doesn’t tell us about things...
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Functionality and Upgrades
There is some functionality in the product that allows us to look at a visit from another practice....
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Technology
NextGen Enterprise EHR has a lot of features and functionalities that work. The quality is there....
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Functionality and Upgrades
NextGen Healthcare hasn’t kept things up-to-date and maximized for efficiency or simplicity. The...
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Other Observations & Comments
NextGen Enterprise EHR is one of the better EHRs for ambulatory practices on the reporting side. The...
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Relationship
Historically, at user group meetings, NextGen Healthcare has presented all the new upcoming things...
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Service and Support
The biggest struggle with the vendor is getting help with tickets and getting in touch with somebody...
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Functionality and Upgrades
When we had an upgrade, the people that did the onboarding didn’t show us anything related to our...
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Relationship
We are having an issue with things not being resolved by the vendor. We have been having...
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Service and Support
NextGen Healthcare’s support is beginning to decline. On the support side, everybody took a hit...
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Technology
We have seen an overall decline in NextGen Healthcare’s new development and functionality. A lot of...
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Functionality and Upgrades
The product is not part of our long-term plans. We constantly survey what is out there, but nobody...
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Relationship
NextGen Healthcare seems to be focused on investors and new clients. Their pitch and their promises...
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Lessons Learned
I have seen demos of several different electronic health records throughout the years, and there are...
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Functionality and Upgrades
There are extra points and clicks within NextGen Enterprise EHR. At the provider level, there are a...
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Functionality and Upgrades
NextGen Enterprise EHR's greatest strength is its ability to meet pretty much all our practice’s...
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Other Observations & Comments
I would like to be able to create more templates in the EHR. When I called NextGen Healthcare to...
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Functionality and Upgrades
The program itself works very well. My biggest struggle is that sometimes I can be charting until...
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Functionality and Upgrades
NextGen Enterprise EHR is pretty stable. It is not a system that is frequently down, at least in our...
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Interfacing and Integration
NextGen Healthcare mostly fails in delivering functionality in terms of changing the clinician...
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Future Outlook
We are moving away from NextGen Enterprise EHR because the clinical documentation is a major burden....
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Functionality and Upgrades
We wish that NextGen Healthcare would allow us to have more preferences as a practice so we can...
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Functionality and Upgrades
Sometimes we get functionality that we later find out doesn’t transfer across everything the way we...
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Functionality and Upgrades
The product's functionality is good. There are a lot of great features; for example, we can copy and...
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Service and Support
Sometimes there are miscommunications in the sense that the support team just does not understand...
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Service and Support
NextGen Healthcare works with our account manager and really tries to be helpful.
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Service and Support
The vendor, like everyone else, is understaffed. There are times when it takes a very long time to...
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Functionality and Upgrades
There are times when the vendor’s improvements or enhancements miss the mark. The vendor will...
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Functionality and Upgrades
Overall, the product is good. It is nice that we have the ability to customize things, and the...
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Lessons Learned
I would recommend NextGen Healthcare. In all the years I have been working with them, they have...
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Other Observations & Comments
Our reseller does everything that they can, and in recent years, we have seen that NextGen...
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Functionality and Upgrades
NextGen Enterprise EHR is a great product. One of the reasons that we, a smaller practice, have been...
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Other Observations & Comments
NextGen Healthcare has had a problem in the last year with some things that they overpromised, but...
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Service and Support
The vendor's regular support is a break fix model, which is fine if we have a huge IT staff, but if...
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Implementation and Training
NextGen Healthcare's manuals have gone downhill throughout the years. When I started with them, they...
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Service and Support
Sometimes the support response is not as quick as we would like it to be. Recently, NextGen...
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Other Observations & Comments
There are areas of the system that have not been addressed in many years. Things that have been...
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Interfacing and Integration
I would not purchase this product again having realized how important it is for someone to have both...
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Other Observations & Comments
NextGen Healthcare charges us when we ask for something that is not a part of the solution.
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Other Observations & Comments
NextGen Enterprise EHR is efficient once its templates are established and once people are familiar...
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Functionality and Upgrades
Some of the things that are important to us as end users have been an issue for a while, and I...
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Interfacing and Integration
If things are done correctly in the enterprise active directory, when a patient has a hospital...
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Win/Loss - Why they were selected (by current clients)
The vendor of the platform we use on the acute side of our health system had recommended using...
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Functionality and Upgrades
It would be nice if it were easier to type additional details into either the system's reviews or...
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Lessons Learned
We recently had a lab result come through on a computer. We usually receive our lab results as...
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Service and Support
We decided to go to NextGen Healthcare's cloud. Our customer service experience with the vendor has...
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Win/Loss - Why they were selected (by current clients)
We originally purchased NextGen Healthcare's system because our colleagues purchased it and did some...
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Service and Support
There are a lot of pieces that we could add to the system. However, we are a specialty, and looking...
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Functionality and Upgrades
In the beginning, the vendor gave us the ability to sort of customize the things that we needed in...
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Functionality and Upgrades
The product's ease of use depends on the technical expertise of the user. However, with the way that...
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Relationship
The vendor lacks proactivity. The last integration that we did of anything was a migration from our...
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Relationship
The vendor is very slow to tell us when there is an issue with something. Whenever they want to do...
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Relationship
We train our staff members on how to use the system, but it would be nice if the vendor could answer...
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Service and Support
NextGen Healthcare does not keep all promises. They especially have problems honoring time frames.
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Other Observations & Comments
With integration, I don’t think NextGen Healthcare is any worse than other vendors. Sometimes we...
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Functionality and Upgrades
NextGen Enterprise EHR is really user friendly. It is intuitive, especially if someone uses any...
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Functionality and Upgrades
I don't think NextGen Healthcare does very well with delivering new technology since there was a...
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Other Observations & Comments
NextGen Healthcare's EHR is a powerful product. I don't know how it compares to other practices'...
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Future Outlook
NextGen Healthcare has had the worst patient portal ever, but with the new upgrade, there is a new...
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Implementation and Training
We are still going through the ins and outs of the post-implementation issues. The brain drain of...
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Technology
When we went through an upgrade with NextGen Healthcare, the program itself was not bad, but the...
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Implementation and Training
We end up having to do all of our training and build our own content while deciphering what is...
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Relationship
There is a lot of competition out there, so we will do whatever we can to hopefully help the company...
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Service and Support
As a result of the leadership changes within NextGen Healthcare, the support is not where it needs...
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Other Observations & Comments
NextGen Enterprise EHR is a good EHR, and it digitizes a lot of the information we need from a...
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Functionality and Upgrades
The most frustrating thing from NextGen Healthcare is the ease of flow within the program from a...
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Service and Support
NextGen Healthcare’s service is reactive. There were a couple of times when we had to make the...
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Functionality and Upgrades
I hate NextGen Enterprise EHR. From a provider's perspective, the system is for a smaller...
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Other Observations & Comments
We are actively looking at other options. We have put out some requests for proposals, and we are in...
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Interfacing and Integration
We are in the process of trying to turn on some interoperability, and that has been a headache....
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Other Observations & Comments
The only new technology I can think of is remote monitoring, which is not integrated with NextGen...
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Other Observations & Comments
There were some concerns about data validity and data integrity in our EHR. We found that the...
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Functionality and Upgrades
Rating the ease of use with NextGen Enterprise EHR is a tough call because the ease of use really...
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Service and Support
NextGen Healthcare is terrible at initiating any communication telling us they are going to be...
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Implementation and Training
The EHR training is a little nebulous at times, and it isn't quite concrete. The trainers from...
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Functionality and Upgrades
NextGen Healthcare's ability to customize is one of their strong points. We always take their...
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Sales and Contracting
With the EHR, NextGen Healthcare will tell us that something is free, and then later on, we find out...
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Relationship
We are a multispecialty organization, and NextGen Healthcare has made promises of templates...
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Implementation and Training
Every time we upgrade the EHR, even though we do a bunch of prep and everything and the vendor tells...
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Implementation and Training
We had a significant issue with NextGen Healthcare related to a regulatory upgrade that we had to...
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Other Observations & Comments
NextGen Healthcare provides a basic product, and they charge for anything additional.
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Implementation and Training
NextGen Healthcare has an online service portal that has recorded training sessions. The vendor also...
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Other Observations & Comments
The solution is pretty good, although it is not great. We have a lot of needs. We are looking...
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Service and Support
I have a great relationship with the vendor's support team. They do everything we ask and then some....
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Sales and Contracting
NextGen Healthcare has some work to do in terms of the product working as promoted. I love the...
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Functionality and Upgrades
We help NextGen Healthcare a lot with their reliability and stability. I wish the upgrades were a...
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Future Outlook
NextGen Healthcare's culture is correct, and that will make them a big player in the long term...
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Relationship
We usually tell the vendor in advance that we have a problem, and they tell their other clients a...
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Functionality and Upgrades
The product does not work. For an organization’s administration, the product is a less expensive...
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Functionality and Upgrades
I feel like I am a secretary with the product. There is nothing wrong with being a secretary, but it...
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Service and Support
We just did an upgrade with the product, and the upgrade doesn't make sense. We should be able to...
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Relationship
NextGen Healthcare provides decent web support. We also have regular meetings with our account...
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Interfacing and Integration
NextGen Healthcare’s engine, which automatically sends and pulls notes from the Carequality...
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Technology
NextGen Healthcare put out a mobile app that works well with iOS devices but not so well with...
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Lessons Learned
I would recommend this system to a similar practice to ours, but NextGen Enterprise EHR varies...
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Relationship
NextGen Healthcare tries very hard to keep their promises, and they almost always do. There have...
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Future Outlook
NextGen Healthcare has gotten stuck in a trap, and they are working their way out of it. They have...
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Functionality and Upgrades
We have been trying to get an upgrade for some time, but NextGen Healthcare doesn't have enough...
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Interfacing and Integration
NextGen Healthcare does a great job with interoperability, especially since a lot of the federal...
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Technology
NextGen Healthcare continues to offer different technologies that don’t meet our needs. The vendor...
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Service and Support
I can get ahold of someone at NextGen Healthcare and push issues up. I try to go through support...
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Interfacing and Integration
NextGen Enterprise EHR is a good product. But like all EHRs, NextGen Enterprise EHR is in its...
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Relationship
NextGen Healthcare keeps their promises with regulatory guidelines. The problem is that all the EHR...
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Functionality and Upgrades
Our latest upgrade with NextGen Healthcare was a little bumpy. We had to do a few patches. We have...
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Other Observations & Comments
We use a third party for our NextGen Healthcare implementations, and they do a great job. NextGen...
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Interfacing and Integration
NextGen Healthcare's system is connected to our local HIE and all that. The system has a great setup...
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Lessons Learned
I would tell others that NextGen Healthcare's product would be great for standalone clinics that...
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Interfacing and Integration
We have been pleased with NextGen Enterprise EHR and its integrated care.
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Future Outlook
Our satisfaction with NextGen Enterprise EHR is going to increase. We are looking forward to an...
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Service and Support
Unless we make an issue urgent, we don't get the immediate responsiveness we need on tickets from...
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Technology
The solution is malleable to the point where it meets industry standards and allows us to also...
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Interfacing and Integration
Every time we need an interface to plug in with NextGen Enterprise EHR, we have to pay a license for...
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Functionality and Upgrades
I got news from NextGen Healthcare that one of the template lines is going to be removed after they...
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Functionality and Upgrades
There was a lot of work behind the scenes with the bugginess of the last upgrade with NextGen...
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Technology
The application meets the requirements for federal medical gathering standards. When it does not,...
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Functionality and Upgrades
Two things I like about NextGen Enterprise EHR are that the product is regulatory certified and it...
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Functionality and Upgrades
Something I would like to see improved in NextGen Enterprise EHR is the template structure and how...
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Relationship
I really appreciate NextGen Healthcare’s vision for the future and seeing currently where they are...
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Functionality and Upgrades
NextGen Healthcare upgraded the current version, but the changes were all cosmetic, so the upgrade...
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Implementation and Training
NextGen Healthcare has training materials available, but the materials are not well organized, so...
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Functionality and Upgrades
The upgrade to the virtual visit technology was an improvement.
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Functionality and Upgrades
I like the flexibility and configurability of the system and the robust reporting functionality. We...
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Technology
I wish that NextGen Healthcare's product was a web-based solution. I know changing to a web-based...
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Functionality and Upgrades
Our providers don’t really struggle with NextGen Enterprise EHR; there is just a lot of clicking. We...
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Implementation and Training
NextGen Healthcare’s implementation teams are always really great. They are good at their trainings...
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Interfacing and Integration
Integrating is costly, but NextGen Healthcare wants to integrate their customers with anything...
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Functionality and Upgrades
We try to wait on NextGen Healthcare’s upgrades until they get all the kinks worked out of...
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Relationship
I can open a ticket with NextGen Healthcare, and then that ticket will go to the appropriate tier...
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Other Observations & Comments
It has been a while since we upgraded the system, and our last upgrade wasn't really an upgrade. It...
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Technology
The product's technology is 20 years old. NextGen Healthcare has made previous commitments to...
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Functionality and Upgrades
The EMR has a lot of clicks. The providers don't like the product; they feel that using the product...
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Functionality and Upgrades
NextGen Healthcare’s core platform is very antiquated, but the vendor has delivered electronic labs,...
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Relationship
NextGen Healthcare is a bit bureaucratic, and they hide behind their bureaucracy. One department...
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Relationship
NextGen is pretty proactive. They have good processes. They send out notifications about bugs. There...
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Service and Support
Timeliness is probably NextGen Healthcare's biggest challenge, especially when it comes to tickets....
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Functionality and Upgrades
The system has fairly good reporting options. Some of those options require advanced users, but they...
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ROI / Cost
NextGen Healthcare does not keep all promises. They rolled out new templates a long time ago that...
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Functionality and Upgrades
Customizing the templates we have is an absolute nightmare. Customizability was one of the selling...
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Functionality and Upgrades
The eligibility and insurance verification piece in the EHR is not user friendly. We are considering...
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Service and Support
In some cases, it takes days to even get an initial response from NextGen Healthcare on support...
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ROI / Cost
NextGen Healthcare charges us a lot for every little thing. I don't feel like what we are paying for...
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Future Outlook
I have heard great reviews about the next upgrade from NextGen Healthcare from people who have gone...
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Service and Support
The people who support NextGen Enterprise EHR can resolve more things than the people who support...
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Functionality and Upgrades
NextGen Healthcare has to make sure they don't break something else while fixing something for us,...
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Other Observations & Comments
I have used other EHRs, and those EHRs are not as good as NextGen Enterprise EHR.
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Technology
We pull a lot of data for quality, and the reporting functionality is not the best. It would be...
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Relationship
We did an upgrade not too long ago, but we couldn't upgrade the whole product because there were...
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Implementation and Training
NextGen Healthcare doesn't do a lot of training. They have an eLearning center that they encourage...
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Functionality and Upgrades
Most of the time, we have to create our own custom templates so that providers actually get what...
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Interfacing and Integration
NextGen Healthcare does train people and support our organization’s integration goals. Of course,...
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Service and Support
NextGen Healthcare had turnover a couple of years back. That affected how they handled their cases...
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Other Observations & Comments
NextGen Healthcare has been with us so long that I don’t think they would be upset if we went to a...
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Functionality and Upgrades
We really only hear about things when we are at the conference and the vendor says they are...
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Other Observations & Comments
Sometimes NextGen Healthcare can be a little slow getting back to us depending on the functionality...
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Sales and Contracting
NextGen Healthcare is good about negotiating charges with us, and they offer to bundle things...
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Implementation and Training
The EHR is set up with a subgrouping for providers. However, NextGen Healthcare hasn't told us what...
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Functionality and Upgrades
It is hard not to put blinders on when thinking about the vendor’s ability to deliver the...
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Functionality and Upgrades
We get upgrades recurringly, and for the most part, the upgrades have been pretty stable recently....
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Lessons Learned
I would tell a peer considering the product that whether they should get the product really depends...
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Relationship
With NextGen Healthcare, when we have had questions about what the product can and can't do, what...
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Interfacing and Integration
NextGen Healthcare's integration is a little bit clunkier than we are used to, so there are some...
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Service and Support
We are very pleased with the training that we have gotten from NextGen Healthcare. NextGen...
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ROI / Cost
NextGen Healthcare avoids charging for every little thing. There are definitely things that they...
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Win/Loss - Why they were selected (by current clients)
The number-one reason we purchased NextGen Enterprise EHR in the first place was the flexibility to...
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Functionality and Upgrades
NextGen Healthcare is introducing a new template model, NextGen Ace templates. We are trying to use...
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Service and Support
This is the first time in our whole history of working with NextGen Healthcare that we aren't...
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Relationship
NextGen Enterprise EHR is a solid product, and the vendor has been more of a partner than the other...
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Functionality and Upgrades
The core system lacks responsiveness. The vendor is slow to get regulation things, like good faith...
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Service and Support
The responses of solutions are slow for NextGen Healthcare’s core product. The process involves...
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Interfacing and Integration
The biggest part of NextGen Enterprise EHR is that it is an integrated solution. It can work in many...
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Relationship
NextGen Healthcare has a good account manager who works with us on a regular basis. Having a...
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Relationship
NextGen Enterprise EHR is not a terrible product, but we have learned that we get different results...
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Functionality and Upgrades
Some of our users experience difficulties and duplicated, reoccurring issues. Maybe that is normal...
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Implementation and Training
When we implemented NextGen Enterprise EHR, we had to hire an outside company to provide additional...
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Implementation and Training
We have had to bring in some outside help to show us what we don't know about NextGen Enterprise...
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Relationship
We have regular meetings with our representative from the vendor. That person is not very helpful on...
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Lessons Learned
I might recommend NextGen Enterprise EHR to a peer, but I would share what I have learned and the...
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ROI / Cost
NextGen Healthcare doesn’t avoid charging for every little thing. NextGen Enterprise EHR is quite an...
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Relationship
I don’t feel that NextGen Healthcare keeps all their promises. Right now, they are going through a...
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Relationship
I didn't realize that NextGen Healthcare had changed CEOs. David Sides is actually very personable....
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Service and Support
The integration and the way the organization can use the application are really good, but not all...
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Implementation and Training
The tool is really based on us. I have learned a lot that has helped my professional career. We had...
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Relationship
Increased proactivity goes back to communication and making teams understand what is available....
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Other Observations & Comments
For our next upgrade that we are partnering with NextGen Healthcare to implement, there are a lot of...
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Relationship
NextGen Healthcare needs to look at their ticketing system and their response time. Sometimes the...
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Functionality and Upgrades
NextGen Healthcare's product is user friendly. We have been using it for a long time, so there is...
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Other Observations & Comments
Everything is very high level in terms of training. The training doesn't get really granular. The...
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Future Outlook
We are moving away from NextGen Healthcare's solution because it isn't easy to use and it lacks...
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Functionality and Upgrades
Right now, we have an issue that is concrete. Recently, an upgrade was done on the server. A bunch...
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Functionality and Upgrades
NextGen Enterprise EHR has its pluses and minuses. The biggest problem I see is that I am spending...
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ROI / Cost
NextGen Enterprise EHR is improving, but it is not keeping pace with our demands. Years ago, I was...
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Interfacing and Integration
I have written emails to NextGen Healthcare and wanted to do an interface between them and another...
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Interfacing and Integration
NextGen Healthcare has a consulting services team, and I went to them and asked if I could pay them...
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Relationship
I couldn’t do what I do if I didn’t have NextGen Enterprise EHR, and NextGen Healthcare has been a...
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Functionality and Upgrades
I haven't seen any new technology things from NextGen Healthcare. Our users tell me the templates...
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Win/Loss - Why they were selected (by current clients)
Overall, we like NextGen Healthcare's system. It was chosen for us originally because we are a...
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Technology
Over the last couple of versions, we have seen some performance hits. NextGen Healthcare has tried...
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Functionality and Upgrades
NextGen Healthcare needs more of a thin front end to the system. That way, we would not need to...
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ROI / Cost
I would like NextGen Healthcare to create more efficiency in the user interface so that users don't...
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Service and Support
Our initial training was great. However, the ongoing training that we have received through our...
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Other Observations & Comments
We used to be able to make changes to the system to suit our particular practice, but we can't do...
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Functionality and Upgrades
NextGen Enterprise EHR is great. We have used it for years. It isn't an intuitive product, but there...
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Functionality and Upgrades
We have to go through multiple steps in the system to get to where we want to be.
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Technology
I believe the product is working very well for our physicians' needs. We are able to customize the...
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Win/Loss - Why they were selected (by current clients)
One of the nice things about the software is we are able to take a copy of NextGen Healthcare’s core...
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Technology
Physicians will always want more, but the integration that has been done within the NextGen...
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Relationship
We have a client representative who is assigned to us, and if we have any issues, we meet with them....
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Functionality and Upgrades
NextGen Healthcare has some old templates that they are applying some new integration to. But one...
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Relationship
With NextGen Healthcare’s EHR, there are so many patches that are thrown at us. We have reached out...
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Service and Support
Our biggest issue with NextGen Healthcare is with their concern resolution. We have a good sales...
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Implementation and Training
A general challenge with NextGen Healthcare is the user manuals that they provide. The manuals are...
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Functionality and Upgrades
What I like about NextGen Enterprise EHR is that it is incredibly customizable. We have some really...
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Service and Support
It would always be nice to get better customer service from NextGen Healthcare during daylight...
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Functionality and Upgrades
It is very easy to prescribe things in the medication module, which works decently well compared to...
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Technology
The product was supposed to be completely web based, but it wasn't. When that move to the web was...
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Functionality and Upgrades
NextGen Healthcare has been releasing new templates, but the templates have a lot of problems. The...
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Technology
NextGen Healthcare says that they support up to three older versions behind the latest version of...
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Future Outlook
NextGen Healthcare has a new release that we are supposed to be upgrading to, so hopefully, our...
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Interfacing and Integration
NextGen Healthcare could do a little bit better with integration. We have some special needs, and...
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Functionality and Upgrades
NextGen Enterprise EHR’s care guidelines for regulatory things could be a lot stronger for creating...
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Functionality and Upgrades
We have been getting pretty close to hitting the wall for the number of users that we can have in...
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Interfacing and Integration
NextGen Healthcare does a good job of supporting our integration goals because we were able to...
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Future Outlook
NextGen Enterprise EHR is not part of our long-term plans. We are headed toward a consolidated...
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ROI / Cost
NextGen Healthcare bundles costs, so everything is included in our annual and monthly maintenance fees....
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Implementation and Training
NextGen Healthcare does have some training tools available, but for actual human-to-human training,...
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Lessons Learned
We have done some pretty aggressive things with telemedicine and televisits through NextGen...
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Functionality and Upgrades
Our doctors have gotten accustomed to the templates we use within NextGen Enterprise EHR, and they...
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ROI / Cost
In our experience, NextGen Healthcare charges a lot. They are expensive, and sometimes there are...
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Functionality and Upgrades
NextGen Enterprise EHR is an out-of-the-box program we can customize, but there is a lot of data to...
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