NextGen Enterprise EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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VP/Other Executive

Product

The technology meets our basic needs. There could be much better functionality around population...

Oct 2024
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VP/Other Executive

Culture, Value

The things that NextGen Healthcare touts will make the product better are always an additional fee....

Oct 2024
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VP/Other Executive

Relationship, Operations

We had one terrible project manager, but a more recent project manager was wonderful.

Oct 2024
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VP/Other Executive

Loyalty

There has been a push for us to get on Epic's system, so I don't think NextGen Healthcare is in our...

Oct 2024
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VP/Other Executive

Relationship, Product

NextGen Healthcare made some significant changes in the workflow and the overlay of the EHR. I think...

Oct 2024
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VP/Other Executive

Operations

During an upgrade implementation, we were supposed to essentially have a different skin on the...

Oct 2024
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VP/Other Executive

Product, Value

In theory, NextGen Healthcare delivers new technology. For example, they have an ambient speech...

Oct 2024
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VP/Other Executive

Relationship, Product

One of the challenges that we run into is that anytime we customize anything with NextGen...

Oct 2024
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VP/Other Executive

Relationship

Our relationship with NextGen Healthcare could be better. Part of the problem is overpromising and...

Oct 2024
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Director

Culture, Product

Every time we take an upgrade for NextGen Enterprise EHR, we have slowness in the system to the...

Oct 2024
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Director

Loyalty, Relationship

Executive involvement from NextGen Healthcare is really high right now because we told the vendor...

Oct 2024
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Director

Product

The providers have a lot of pain points where they feel like NextGen Enterprise EHR has a lot of...

Oct 2024
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Director

Relationship

NextGen Healthcare has gone through a lot of leadership changes. They have let a lot of staff...

Oct 2024
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Director

Culture, Value

NextGen Healthcare raises their fees really high all the time, so NextGen Enterprise EHR is not...

Oct 2024
||
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CIO

Product

From the point of care all the way down to reports, NextGen Enterprise EHR is definitely meeting our...

Oct 2024
||
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CIO

Relationship

We have a strong relationship with NextGen Healthcare. I know both the project management people and...

Oct 2024
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Analyst/Coordinator

Relationship, Product

NextGen Healthcare has done a fantastic job on certain things. They were number one in the country...

Oct 2024
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Analyst/Coordinator

Loyalty

I have been on the system for many years. If my organization were brand new and were starting from...

Oct 2024
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Analyst/Coordinator

Product

I would love to see the system's radiology interfaces work better. I would also love to see how we...

Oct 2024
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Director

Relationship

With NextGen Healthcare, once I get to the person that I need, they are helpful, but I sometimes...

Sep 2024
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Director

Loyalty, Value

I don't know that we would buy NextGen Enterprise EHR again. I just don't know that any of the...

Sep 2024
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Director

Value

Recently, NextGen Healthcare has been increasing their prices. Their maintenance fees are going up....

Sep 2024
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Director

Product

We are making things work with NextGen Enterprise EHR. It works okay. The flexibility of being able...

Sep 2024
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Analyst/Coordinator

Culture, Relationship

I have enjoyed working with the account managers and salespeople that have been assigned to us over...

Sep 2024
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Analyst/Coordinator

Culture, Product

NextGen Enterprise EHR works as it is promoted. It just takes a lot of clicks to do things. The ease...

Sep 2024
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Analyst/Coordinator

Operations

We have to hire a consultant from an outside source to come in every time we do an upgrade to help...

Sep 2024
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Analyst/Coordinator

Relationship

NextGen Healthcare's web support is really good. I will get a response back immediately that a...

Sep 2024
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Analyst/Coordinator

Loyalty, Product, Value

NextGen Healthcare's reporting system for quality metrics is not that great. It is not of value to...

Sep 2024
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Analyst/Coordinator

Loyalty

We are looking at another vendor's product. It is not that NextGen Enterprise EHR is not utilized....

Sep 2024
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Analyst/Coordinator

Value

NextGen Healthcare charges for every little thing. For example, NextGen Enterprise EHR supports our...

Sep 2024
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Analyst/Coordinator

Loyalty, Product, Value

I would buy NextGen Enterprise EHR again if there weren't a better solution. Looking at how NextGen...

Sep 2024
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Analyst/Coordinator

Operations

NextGen Healthcare was pretty good about their part of the implementation. However, they may have...

Sep 2024
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Analyst/Coordinator

Loyalty, Operations, Product

NextGen Healthcare has had some difficulties with upgrades. They are introducing more bugs than they...

Sep 2024
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Analyst/Coordinator

Value

NextGen Enterprise EHR is good; it is just expensive. I like NextGen Healthcare's training, but they...

Sep 2024
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Analyst/Coordinator

Relationship, Product, Value

NextGen Healthcare allows us to push things up the chain. We have gotten up really high before. They...

Sep 2024
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Analyst/Coordinator

Product

Whether or not I would recommend this solution depends on what is wanted. If someone wants to...

Sep 2024
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Analyst/Coordinator

Product

NextGen Enterprise EHR is a really good product for what we bought it for; it is very customizable....

Sep 2024
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Analyst/Coordinator

Relationship

When it comes to support, NextGen Healthcare's employees tend to be pass-the-buck people. We have...

Sep 2024
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Director

Product, Value

NextGen Healthcare is a leader in add-on charges. Their system is very fully featured but suffers...

Aug 2024
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Manager

Loyalty

We are moving to another vendor. We were willing to stick with NextGen Healthcare, partly because we...

Aug 2024
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Manager

Product

We have gone to a new patient portal on NextGen Enterprise EHR that is in their cloud, and we have...

Aug 2024
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Manager

Culture, Relationship

NextGen Healthcare has a lot of stuff in their cloud. When things stop working, we don't get a...

Aug 2024
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Manager

Relationship

NextGen Healthcare's revamped support structure is a huge issue. It probably works well for little...

Aug 2024
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Manager

Loyalty, Value

Whether I would buy NextGen Enterprise EHR again depends on what the other options are. If the...

Aug 2024
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Manager

Product

A couple of versions ago, NextGen Healthcare came out with a different set of EHR templates, built...

Aug 2024
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Manager

Culture, Value

We have a really good contract with NextGen Healthcare; we negotiated a heck of a deal, so we have...

Aug 2024
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Director

Product

From an end-user standpoint, we have been on NextGen Enterprise EHR for many years. We had developed...

Aug 2024
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Director

Loyalty

We feel good about moving away from NextGen Healthcare from a technology standpoint. We don't use...

Aug 2024
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(0)
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Director

Culture, Value

NextGen Healthcare has a lot of different stuff that comes out that they try to implement and go...

Jul 2024
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Director

Loyalty, Product

NextGen Healthcare’s technology is growing, and they are always coming out with new and advanced...

Jul 2024
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Director

Loyalty, Product

NextGen Healthcare has talked about bringing dual authentication out, and that will give us more...

Jul 2024
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Director

Product

NextGen Healthcare is a big company, and they have a lot of different avenues and different stuff....

Jul 2024
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Director

Relationship

If we ask a question, NextGen Healthcare will find an answer for us and help us work through the process....

Jul 2024
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Director

Value

I do feel like we have received our money's worth from NextGen Enterprise EHR. When we compare...

Jul 2024
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(0)
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Director

Value

If there is a template, procedure, or script that can help a current customer use the product...

Jul 2024
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Director

Operations

NextGen Healthcare’s training has gotten better. They are being a little more proactive when we ask...

Jul 2024
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(0)
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Director

Product

NextGen Enterprise EHR is actually a really good product if we need something that is robust and has...

Jul 2024
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CEO/President

Loyalty, Value

NextGen Healthcare is like a Cadillac; if they charge high in the first place, they don't have to...

Jul 2024
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CEO/President

Product

Our staff that stays on the PM side has fewer complaints than those who have to navigate both the PM...

Jul 2024
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CEO/President

Product

The enhancements and engagement we are seeing around NextGen Enterprise EHR are very good.

Jul 2024
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Director

Operations, Product

NextGen Enterprise EHR is highly customizable, so it is very difficult to train to the client's...

Jul 2024
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Director

Product

When there is a defect identified in NexGen Enterprise EHR, sometimes the correction of the defect...

Jul 2024
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(0)
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Director

Product

For the US market, NextGen Enterprise EHR’s setup should be left to right, top to bottom and have...

Jul 2024
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Director

Relationship

For NextGen Enterprise EHR, we can open a help desk ticket ourselves, or we can phone the support...

Jul 2024
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(0)
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Director

Product

For NextGen Enterprise EHR to be easier to use, it needs fewer key clicks, but every EHR has a lot...

Jul 2024
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(0)
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Director

Loyalty, Product

If we were in the market for a new EHR, we would look at NextGen Healthcare because their system is...

Jul 2024
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Manager

Operations, Product, Value

The operational workflow is difficult to set up so that it is easy for staff and individuals to use....

Jul 2024
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(0)
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Manager

Relationship

We have to log on and report a case to the NextGen Healthcare customer-support team, and we have to...

Jul 2024
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Manager

Relationship, Product

We would like NextGen Healthcare to let us know when systems are down before we actually start...

Jul 2024
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Manager

Loyalty

NextGen Healthcare is working on AI integration with NextGen Enterprise EHR, and some of our...

Jul 2024
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Manager

Product

NextGen Enterprise EHR can capture a lot of data, but it is difficult to find the data. We need an...

Jul 2024
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(0)
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CMO

Product, Value

If I were part of a small- to medium-sized practice, I would buy NextGen Enterprise EHR again. We...

Jul 2024
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(0)
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CMO

Product

NextGen Enterprise EHR is a solid EHR from a usability perspective. I think most feedback bears that...

Jul 2024
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(0)
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CMO

Relationship

NextGen Healthcare is in transition, though after the initial takeover, reorganization, and loss of...

Jul 2024
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Director

Product

There are so many broken things in NextGen Enterprise EHR. The system is missing some things. Also,...

Jul 2024
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(0)
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Director

Product

We use another NextGen Healthcare product, which helps us with integration.

Jul 2024
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(0)
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Director

Culture, Value

NextGen Healthcare is trying to charge for every single thing. They are no longer covering all our...

Jul 2024
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(0)
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CIO

Product

NextGen Enterprise EHR is a functional EHR for ambulatory care. It is pretty interoperable. It has...

Jun 2024
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CIO

Value

We have to look at the cost. In order to score higher, NextGen Healthcare’s system needs to cost...

Jun 2024
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CIO

Operations

I don't think NextGen Healthcare does much training on upgrades. It may be one of those situations...

Jun 2024
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(0)
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CIO

Loyalty, Product

The direction we have decided to go is to a single EHR across our acute and ambulatory spaces, so I...

Jun 2024
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CIO

Relationship

NextGen Healthcare is pretty good with their phone and web support when we need it. The support is...

Jun 2024
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CIO

Relationship

We have reached out to NextGen Healthcare about our pain points, and generally, NextGen Healthcare...

Jun 2024
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Director

Relationship

We have always had great support from NextGen Healthcare. Actually, we have had better support than...

Jun 2024
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Director

Relationship

We would like to have quicker responses from NextGen Healthcare for support and training needs. It...

Jun 2024
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Director

Relationship, Product

Ambient Assist is a feature NextGen Healthcare offers on NextGen Mobile that integrates the...

Jun 2024
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(0)
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Director

Value

Sometimes when we try to bring somebody on for automatic eligibility, NextGen Healthcare tries to...

Jun 2024
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(0)
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Director

Value

We moved from NextGen Healthcare’s legacy patient portal, which gave a bunch of features like...

Jun 2024
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(0)
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Director

Operations

We didn't really need NextGen Healthcare’s training per se, but the trainers didn't really know the...

Jun 2024
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(0)
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Director

Relationship

I like the ability to book our own meetings now with NextGen Healthcare’s support team. Inside the...

Jun 2024
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(0)
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Director

Loyalty, Product

Since the last upgrade of NextGen Enterprise EHR, some things don't work, and we cannot use certain...

Jun 2024
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(0)
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Director

Product

I think that if someone were part of a small practice, NextGen Enterprise EHR would probably be okay...

Jun 2024
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(0)
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Director

Loyalty, Product

We have been having major performance issues with NextGen Enterprise EHR since we took the last...

Jun 2024
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VP/Other Executive

Product

NextGen Enterprise EHR is not our most important system, but it is central to our operation. We use...

Jun 2024
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CIO

Product

I like the autonomy NextGen Enterprise EHR gives me. I can make changes. However, the EHR could do...

Jun 2024
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CIO

Loyalty, Product

NextGen Healthcare is not supporting self-scheduling functionality and forms anymore, so I am not...

Jun 2024
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(0)
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CIO

Culture

There are things that NextGen Healthcare has not hit the mark on. They said that they would have...

Jun 2024
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(0)
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Manager

Product

My doctors say that navigating in NextGen Enterprise EHR takes too many clicks. However, the doctors...

Jun 2024
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Manager

Product

I like that I can easily see the master document in NextGen Enterprise EHR. In my job, I need to be...

Jun 2024
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Manager

Operations, Value

One issue I have with NextGen Healthcare is their training. They offer online training courses, and...

Jun 2024
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(0)
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VP/Other Executive

Loyalty, Value

NextGen Enterprise EHR is very costly. As we scale, we are seeing it more and more. NextGen...

Jun 2024
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(0)
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VP/Other Executive

Relationship

We have constant conversations with NextGen Healthcare as a necessity. We only go to them if we...

Jun 2024
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(0)
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VP/Other Executive

Value

My likelihood to recommend NextGen Enterprise EHR is low. The pros of NextGen Enterprise EHR would...

Jun 2024
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(0)
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VP/Other Executive

Operations

NextGen Healthcare’s implementation is slow. The only good I really give them about hotfixes and...

Jun 2024
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(0)
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VP/Other Executive

Culture, Relationship

NextGen Healthcare is worse at keeping promises than another one of our vendors that doesn’t keep...

Jun 2024
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(0)
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VP/Other Executive

Value

NextGen Enterprise EHR works well. The product itself is fine. When we find breaks, it is difficult...

Jun 2024
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(0)
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VP/Other Executive

Loyalty, Relationship, Product

NextGen Healthcare has gotten better with the API. They have made a lot of strides with the API...

Jun 2024
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VP/Other Executive

Loyalty, Relationship

NextGen Healthcare is right in the middle in terms of product quality. They are usually stable. We...

Jun 2024
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VP/Other Executive

Loyalty, Operations, Product

Once we are on NextGen Enterprise EHR, it is not difficult, but it is not intuitive. The system...

Jun 2024
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VP/Other Executive

Loyalty, Product, Value

I would not buy NextGen Enterprise EHR again. If we were starting over, it would not be with NextGen...

Jun 2024
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(0)
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Director

Product

I like the breadth of NextGen Enterprise EHR's capabilities. It has allowed us to really provide...

Jun 2024
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(0)
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Director

Product

NextGen Enterprise EHR is a double-edged sword. Some of the positives are its customization and its...

Jun 2024
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(0)
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Director

Operations, Product

We have had some struggles with NextGen Enterprise EHR. NextGen Healthcare acquired a new portal,...

Jun 2024
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(0)
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Director

Relationship

NextGen Healthcare’s proactivity is not great. They are also facing turnover, so they have...

Jun 2024
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(0)
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Manager

Relationship

One of the nice things that NextGen Healthcare is doing and has been doing in this past year or two...

Jun 2024
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(0)
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Manager

Loyalty

One of the reasons we stay with NextGen Healthcare is not just because we have gotten their solution...

Jun 2024
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(0)
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Manager

Product

Doing upgrades can be hard because we have the practice management side, but then we also have the...

Jun 2024
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Manager

Product

New staff that come here from external places are a little behind because of all the clicking....

Jun 2024
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Manager

Product

NextGen Enterprise EHR has a lot of what the vendor calls Manage My Phrases, and those allow...

Jun 2024
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(0)
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Director

Loyalty, Operations

We are moving to another vendor's system because NextGen Healthcare's system has had a lot of...

Jun 2024
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(0)
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Director

Culture, Value

With NextGen Healthcare, charges weren't coming across, and a lot of manual work had to be done. I'm...

Jun 2024
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(0)
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Director

Operations

With the NextGen Enterprise EHR training, there were some good things. We could save our phrases to...

Jun 2024
||
(0)
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Director

Product

There are known issues with NextGen Enterprise EHR. The patient portal doesn't tell us when a...

Jun 2024
||
(0)
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Director

Product

There are a lot of known issues with NextGen Enterprise EHR that I have to keep telling providers to...

Jun 2024
||
(0)
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Director

Loyalty

NextGen Healthcare has worsened. There are many known issues that take a very long time to get...

Jun 2024
||
(0)
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Manager

Operations

I would tell a peer or friend considering purchasing the product that it has the flexibility for us...

Jun 2024
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(0)
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Manager

Culture, Relationship

NextGen Healthcare merged with another group and gutted their staff. It has been a challenge. My...

Jun 2024
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Analyst/Coordinator

Product

There needs to be a look at how some systems relate to each other, and mostly that is around...

Jun 2024
||
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Analyst/Coordinator

Product

One of the biggest things is that time has worked against NextGen Healthcare. There was a time when...

Jun 2024
||
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Analyst/Coordinator

Product

Customizability is NextGen Healthcare’s strength. As much as we try to stay away from customizing...

Jun 2024
||
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Director

Relationship

NextGen Healthcare is not as quick to get to our tickets as they used to be. They recently laid off...

Jun 2024
||
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Director

Loyalty, Product

There are two things that are hard to use in NextGen Enterprise EHR as a provider. The first thing...

Jun 2024
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Director

Relationship, Value

Since the vendor was acquired by Thoma Bravo, the support from NextGen Healthcare has been less than...

Jun 2024
||
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Director

Relationship, Product

We are very hesitant about getting what should be an upgrade with NextGen Healthcare, and the fact...

Jun 2024
||
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Director

Relationship

We have been with NextGen Healthcare for a long time. In the last few years, we have had some real...

Jun 2024
||
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Director

Product

The templates in NextGen Enterprise EHR are not that bad. We get help from internal staff when we...

Jun 2024
||
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Manager

Product, Value

For a company or a health center our size, I would recommend NextGen Healthcare over Epic just...

Jun 2024
||
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Manager

Operations, Product

One of the biggest complaints we get from our providers and prescribers is the NextGen University...

Jun 2024
||
(0)
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CIO

Loyalty, Relationship

Despite minor shortcomings, the future is very bright with NextGen Healthcare. They are working on...

Jun 2024
||
(0)
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CIO

Loyalty, Relationship

What I typically tell others looking at NextGen Healthcare is that if they are looking for a partner...

Jun 2024
||
(0)
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CIO

Loyalty

We utilize NextGen Enterprise EHR for everything associated with capturing and monitoring UDS...

Jun 2024
||
(0)
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CIO

Relationship, Value

NextGen Healthcare's proactivity depends on the problem. For example, NextGen Ambient Assist is an...

Jun 2024
||
(0)
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CIO

Loyalty, Relationship

Sometimes NextGen Healthcare’s promises may not be as quick as we would hope, but their promises are...

Jun 2024
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(0)
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CIO

Operations

The build for NextGen Enterprise EHR took us a little while, but there are two reasons for that. For...

Jun 2024
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Manager

Relationship, Product

If I had to choose a piece of the NextGen Enterprise EHR technology that needed to be more fluid on...

Jun 2024
||
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Manager

Relationship

We had a NextGen Healthcare representative with us for a while who was very good. They cared and...

Jun 2024
||
(0)
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Manager

Relationship, Operations

Before buying NextGen Enterprise EHR again, I would carefully look at other options. There is a lack...

Jun 2024
||
(0)
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Manager

Product

NextGen Healthcare never delivers technology that meets our needs. They will change stuff in the...

Jun 2024
||
(0)
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Manager

Relationship

The support at NextGen Healthcare is all over the place, and the timing is terrible. We are not...

Jun 2024
||
(0)
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Manager

Value

We are nickel-and-dimed for every little feature of NextGen Enterprise EHR. And the vendor will tell...

Jun 2024
||
(0)
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Manager

Operations, Product

Learning NextGen Enterprise EHR through blood, sweat, and tears was very difficult for me. If...

Jun 2024
||
(0)
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Manager

Relationship

We can talk to a human at NextGen Healthcare, but they do a lot of contract labor all outside of the...

Jun 2024
||
(0)
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Manager

Operations, Product

NextGen Enterprise EHR has an old-school type of technology for the user interface. We can't change...

Jun 2024
||
(0)
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Manager

Loyalty, Product

NextGen Healthcare is dragging behind in new technologies, and they don't have a way to use any new...

Jun 2024
||
(0)
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Manager

Product

NextGen Healthcare has this big product that works well and is very stable, but the biggest part of...

Jun 2024
||
(0)
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Manager

Relationship

NextGen Healthcare has really good executive involvement, but their support people’s hands are tied...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

NextGen Healthcare’s documentation, support, and project plans have definitely improved.

May 2024
||
(0)
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Analyst/Coordinator

Product

The ease of use is a work in progress. NextGen Healthcare is trying. They know there is still room...

May 2024
||
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Analyst/Coordinator

Relationship, Product

I can't really say that I have seen any proactiveness occur, and that is a shame, but I'm not...

May 2024
||
(0)
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Analyst/Coordinator

Product, Value

The vendor has NextGen Health Quality Measures that is free to practices that wish to use it. It is...

May 2024
||
(0)
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Analyst/Coordinator

Product

The plus is that NextGen Healthcare has all of the specialties in one solution. The last thing any...

May 2024
||
(0)
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COO

Product, Value

The system has allowed us to create very specific templates for our service-line needs. We have the...

May 2024
||
(0)
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Physician

Product

There are ways NextGen Enterprise EHR could easily be changed to be better for the end user. It is...

May 2024
||
(0)
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Physician

Product

NextGen Enterprise EHR is a product that does a lot of things and does have a lot of functions. If...

May 2024
||
(0)
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Physician

Operations

We had some training when we first went live years ago with NextGen Enterprise EHR, but we haven't...

May 2024
||
(0)
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COO

Loyalty, Relationship

I don't see us making a change away from NextGen Healthcare, but it is important for us to do our...

May 2024
||
(0)
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COO

Culture, Relationship

The salesperson we work with at NextGen Healthcare is very helpful and follows through. They help us...

May 2024
||
(0)
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COO

Loyalty, Product

We have had some challenges with NextGen Enterprise EHR. We want the vendor to reduce the number of...

May 2024
||
(0)
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COO

Culture, Relationship

When we went on NextGen Enterprise EHR years ago, we realized that the support from NextGen...

May 2024
||
(0)
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COO

Loyalty, Relationship

We are concerned right now because if clients continue to end their relationships with NextGen...

May 2024
||
(0)
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CEO/President

Product

Other than the issue we had a while ago with an upgrade, we haven’t had any other issues, surprise...

May 2024
||
(0)
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CEO/President

Product

The biggest strength of NextGen Enterprise EHR is the template editor. It gives us control over all...

May 2024
||
(0)
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CIO

Loyalty

When we first got NextGen Enterprise EHR, it seemed to have the best combination of both the billing...

May 2024
||
(0)
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CIO

Loyalty, Relationship

We have been part of one of NextGen Healthcare's client user groups, and we have been involved with...

May 2024
||
(0)
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Analyst/Coordinator

Relationship

When NextGen Healthcare upgrades or changes things, they tend to break other things that are working...

Apr 2024
||
(0)
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Analyst/Coordinator

Loyalty

We are going to be rolling out NextGen Ambient Assist. I am sure that will bump the rating for...

Apr 2024
||
(0)
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Manager

Product

Although the ability to modify and customize the product is a double-edged sword because doctors can...

Apr 2024
||
(0)
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Manager

Loyalty, Product

Probably the most common suggestions from all the clinics are for NextGen Healthcare to focus on the...

Apr 2024
||
(0)
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Analyst/Coordinator

Product, Value

I would absolutely buy the product again. Our staff loves NextGen Enterprise EHR, so that is...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

Our most recent upgrade was very smooth, so that plays a big factor in my score. NextGen Healthcare...

Apr 2024
||
(0)
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Analyst/Coordinator

Value

I would say the vendor does not avoid charging for every little thing. That is not to their...

Apr 2024
||
(0)
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VP/Other Executive

Loyalty, Product

We extensively customized NextGen Enterprise EHR because of our business model. It is very unique,...

Apr 2024
||
(0)
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VP/Other Executive

Relationship, Product

NextGen Healthcare seems to come out with regular enhancements that make sense. We have a lab system...

Apr 2024
||
(0)
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VP/Other Executive

Product

The major issue with NextGen Healthcare is the support. With the patient portal, everybody is trying...

Apr 2024
||
(0)
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CIO

Relationship, Value

NextGen Healthcare partners well with us. We have limited annual revenue, and our budget prevents us...

Apr 2024
||
(0)
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CIO

Value

NextGen Healthcare is introducing several new features, including AI-assisted ambient listening, to...

Apr 2024
||
(0)
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CIO

Product

The most recent upgrade of NextGen Enterprise EHR introduced a technology that caused a lot of...

Apr 2024
||
(0)
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CIO

Relationship

NextGen Healthcare has done a very good job regarding executive involvement. After an issue, we had...

Apr 2024
||
(0)
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Director

Product, Value

With NextGen Enterprise EHR, it takes a lot to interface or integrate things with external software,...

Mar 2024
||
(0)
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Director

Product

From an EHR perspective, when templating in our environment, a doctor will regularly need an x-ray...

Mar 2024
||
(0)
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 or  to see details.

Director

Culture, Value

NextGen Healthcare absolutely charges me for every little thing down to a statement cost for every...

Mar 2024
||
(0)
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Director

Culture, Relationship

New technology is not a strong point for NextGen Healthcare. They have a lot of technology that they...

Mar 2024
||
(0)
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Director

Relationship

We have a very close relationship with NextGen Healthcare. We truly have access to one of the...

Mar 2024
||
(0)
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Director

Product

One constraint with NextGen Enterprise EHR is that the move to physician talk-to-text stuff is...

Mar 2024
||
(0)
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Director

Operations

NextGen Healthcare’s training leaves a lot to be desired. Everything is specific to what they...

Mar 2024
||
(0)
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Director

Product

With NextGen Healthcare, anything that we want customized is an ask. They don't have a lot of canned...

Mar 2024
||
(0)
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Director

Product

NextGen Healthcare handles the outpatient ambulatory setting exceptionally well. There are other...

Mar 2024
||
(0)
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Manager

Product

We have had a lot of problems in NextGen Enterprise EHR with templates. The UDS tool in NextGen...

Feb 2024
||
(0)
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Manager

Relationship, Product

Regarding any problems we have in NextGen Enterprise EHR, there are a few still, but there are not...

Feb 2024
||
(0)
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Manager

Value

NextGen Healthcare used to be better at not charging for everything. But now it seems like they are...

Feb 2024
||
(0)
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Manager

Relationship

NextGen Healthcare’s support is bad. It has really gone downhill. They used to have a number of...

Feb 2024
||
(0)
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Manager

Relationship

We have an account manager at NextGen Healthcare, and we normally go through that individual. We...

Feb 2024
||
(0)
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VP/Other Executive

Operations

NextGen Healthcare sells things and says those things are going to work, and then the things don't...

Feb 2024
||
(0)
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VP/Other Executive

Culture, Value

NextGen Enterprise EHR is very pricey. It is a decent product, but we feel like we get...

Feb 2024
||
(0)
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 or  to see details.

VP/Other Executive

Operations, Product

The EHR is straightforward for documentation. There are pretty clear workflows. Our providers...

Feb 2024
||
(0)
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VP/Other Executive

Relationship

NextGen Healthcare serves both large and small practices. As a smaller practice, we sometimes get...

Feb 2024
||
(0)
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VP/Other Executive

Operations, Product

With the overall design, there are still challenges even with upgrades. We went through major...

Feb 2024
||
(0)
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 or  to see details.

VP/Other Executive

Culture, Product

NextGen Enterprise EHR does what it needs to do, but it could be much improved. When NextGen...

Feb 2024
||
(0)
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Manager

Product, Value

NextGen Enterprise EHR has enabled us to meet regulatory requirements and things like that, and we...

Feb 2024
||
(0)
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Manager

Loyalty, Product

I would like to see customizations be more available in the system. That is a direction that NextGen...

Feb 2024
||
(0)
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Manager

Operations, Value

To get NextGen Healthcare's training, customers have to have more than just a few licenses. The...

Feb 2024
||
(0)
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Analyst/Coordinator

Loyalty

NextGen Enterprise EHR is not part of our long-term plans because of the cost and because it doesn't...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

NextGen Healthcare’s support quality has gone down. It used to be better. I'm hoping that we will...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

We have been having an issue with some fields disappearing from some charts, and we are trying to...

Feb 2024
||
(0)
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Analyst/Coordinator

Culture, Loyalty, Relationship, Value

We have been trying to integrate some other departments into NextGen Enterprise EHR, and we had to...

Feb 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

There are people at NextGen Healthcare who are trying to improve the products, so that is...

Feb 2024
||
(0)
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VP/Other Executive

Relationship, Operations

I think that NextGen Healthcare has gotten better. They have improved in their rollout of new...

Feb 2024
||
(0)
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VP/Other Executive

Product

NextGen Enterprise EHR has a significant amount of functionality. It is just built on an ancient...

Feb 2024
||
(0)
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VP/Other Executive

Product

I have looked at a lot of EHRs over the years. The one thing that NextGen Enterprise EHR does that...

Feb 2024
||
(0)
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VP/Other Executive

Culture

The vendor doesn't release things when they say they will, and when the releases happen, they don't...

Jan 2024
||
(0)
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VP/Other Executive

Product

The only thing our clinicians are satisfied with right now is all the new mobile features. NextGen...

Jan 2024
||
(0)
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VP/Other Executive

Product

The vendor could improve by incorporating more user feedback instead of always working on regulatory...

Jan 2024
||
(0)
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VP/Other Executive

Relationship, Product

The product's external integration is one of the great things about it. We have significantly...

Jan 2024
||
(0)
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VP/Other Executive

Relationship, Value

One of our pet peeves about NextGen Healthcare is that they nickel-and-dime us to death. We have...

Jan 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Product

NextGen Healthcare has been dropping the ball on new functionality. They overpromise and...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

I like that we can customize things in NextGen Enterprise EHR. We can make template modifications...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations

I really appreciate that NextGen Healthcare has started doing upgrades with the project management...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

Our last several account managers from NextGen Healthcare have not done a very good job of getting...

Jan 2024
||
(0)
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CMIO

Product

NextGen Enterprise EHR has been good for us. It is easy to use, and it provides us with access to...

Jan 2024
||
(0)
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CMIO

Product, Value

NextGen Enterprise EHR allows me to put in a little electronic table to record all of the parameters...

Jan 2024
||
(0)
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CMIO

Product

I would like the vendor to change the system's search function. When we go to schedule an operation,...

Jan 2024
||
(0)
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VP/Other Executive

Relationship

I like our account representative, but I am not enamored with NextGen Healthcare. They need to...

Jan 2024
||
(0)
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VP/Other Executive

Operations, Value

NextGen Healthcare doesn’t provide training without charging us an arm and a leg, and the training...

Jan 2024
||
(0)
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VP/Other Executive

Culture, Product, Value

NextGen Healthcare has a business model in which they sell a shell and expect end users to fill that...

Jan 2024
||
(0)
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Analyst/Coordinator

Culture

When NextGen Healthcare shows us a specific product, the product doesn't do exactly what they have...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations

There was a lack of documentation and a lack of training and support when we went live with NextGen...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

NextGen Healthcare’s support times are pretty slow. A lot of times when we put in a ticket, the...

Jan 2024
||
(0)
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CMO

Product

NextGen Healthcare’s ability to do things in primary care has declined. There are a lot of clicks....

Jan 2024
||
(0)
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Director

Relationship, Product

During the COVID-19 pandemic, everyone lost some of their technical expertise. Before the pandemic,...

Jan 2024
||
(0)
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 or  to see details.

CMO

Value

NextGen Healthcare charges for every little thing. They have introduced a new AI-type product we can...

Jan 2024
||
(0)
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 or  to see details.

CMO

Loyalty

Our satisfaction will not improve with NextGen Healthcare unless they make some major changes so...

Jan 2024
||
(0)
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CMO

Product

There is no easy way to do Medicare annual wellness visits and transition care management visits in...

Jan 2024
||
(0)
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Physician

Product

NextGen Enterprise EHR is mature. The product at least has a comment box where we can type in what...

Jan 2024
||
(0)
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Physician

Loyalty, Product

There are things in NextGen Enterprise EHR that we have complained about bitterly for years, and...

Jan 2024
||
(0)
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Physician

Operations

Communication was not optimal in our most recent upgrade for NextGen Enterprise EHR. Also, we have...

Jan 2024
||
(0)
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Physician

Product

Nothing is easy with NextGen Enterprise EHR, and it doesn’t reduce obvious pain points. The system...

Jan 2024
||
(0)
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Physician

Relationship

When NextGen Enterprise EHR goes down, our team gets some decent help in bringing it back up.

Jan 2024
||
(0)
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Physician

Relationship

NextGen Healthcare sends out emails about critical news flashes for things that don't work. But that...

Jan 2024
||
(0)
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Director

Loyalty

Patient portals are critical and a normal piece of an EHR, and the patient portal for NextGen...

Jan 2024
||
(0)
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Director

Relationship

NextGen Healthcare had a lot of staff turnover during COVID-19, and we feel like a lot of the people...

Jan 2024
||
(0)
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 or  to see details.

Director

Relationship, Product

NextGen Healthcare’s choice of upgrade requirements recently has been complex. At the same time,...

Jan 2024
||
(0)
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 or  to see details.

Director

Product, Value

NextGen Healthcare is doing great things with their mobile app. If it weren't for that, I would have...

Jan 2024
||
(0)
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 or  to see details.

Director

Loyalty, Product

There are so many elements to a complex system like an EHR. Things like technical skills and support...

Jan 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

Some of the features are so poorly executed that we don't use them. NextGen Enterprise EHR is not an...

Jan 2024
||
(0)
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VP/Other Executive

Relationship

NextGen Healthcare's service is generally pretty decent. They are easy to get in touch with. They do...

Jan 2024
||
(0)
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 or  to see details.

VP/Other Executive

Operations, Value

It costs money, but NextGen Healthcare does have trainers who can basically shadow our providers...

Jan 2024
||
(0)
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VP/Other Executive

Loyalty, Product

We struggle to exchange data with external hospitals and referral centers, and that is adversely...

Jan 2024
||
(0)
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VP/Other Executive

Loyalty, Product

We did an upgrade, and everyone was cautiously optimistic that the upgrade was going to improve some...

Jan 2024
||
(0)
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Manager

Loyalty, Product

NextGen Enterprise EHR is a solid product. It meets our needs because we can customize it for...

Dec 2023
||
(0)
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Manager

Operations

The upgrades and training for NextGen Enterprise EHR could be better. For example, some of the...

Dec 2023
||
(0)
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Manager

Operations

If people have the time and wherewithal, instead of buying training, they can delve into the product...

Dec 2023
||
(0)
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Manager

Product

NextGen Healthcare's user interface is not modern; it is crowded and cramped. It is also built on a...

Dec 2023
||
(0)
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Manager

Relationship

I meet regularly with my representatives from NextGen Healthcare, and I feel like I have a place I...

Dec 2023
||
(0)
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CIO

Relationship

NextGen Healthcare’s support is starting to be challenging again. The vendor has gone through cycles...

Dec 2023
||
(0)
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CIO

Loyalty, Relationship

NextGen Healthcare needs to change their culture. The challenge that they have is with high...

Dec 2023
||
(0)
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CIO

Relationship

I have been working with NextGen Healthcare for so long, and I have developed a lot of...

Dec 2023
||
(0)
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CIO

Loyalty, Relationship

It is going to be interesting to see whether NextGen Healthcare can keep their promises because all...

Dec 2023
||
(0)
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CIO

Product

One of the strengths of the EHR is the ability that clients possess to customize the templates. I'm...

Dec 2023
||
(0)
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CIO

Product

There is some streamlining that can be done for certain one-directional workflows within the EHR. An...

Dec 2023
||
(0)
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Manager

Loyalty, Operations, Product

I have worked with many different EHRs and have helped implement those. NextGen Enterprise EHR tends...

Dec 2023
||
(0)
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Manager

Product

The product used to be a lot better when we first started. It has changed probably within the last...

Dec 2023
||
(0)
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 or  to see details.

Manager

Relationship

When we open a ticket, we may not hear back from the vendor for two or three days depending on how...

Dec 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Product, Value

The vendor should be more advanced in their technology and have an all-in-one system. We had to...

Dec 2023
||
(0)
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 or  to see details.

Manager

Operations

Our implementation wasn't the best, and it could have been. But when we went live with the system,...

Dec 2023
||
(0)
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Manager

Product

Our guiding star is our specialty, and it is hard to find EHRs that have a lot of templates and...

Dec 2023
||
(0)
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Director

Product

The system's reporting abilities aren't as strong as the reporting abilities of the vendor's other...

Dec 2023
||
(0)
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Director

Product

The system can be a little cumbersome because there are many different ways to do the same thing in...

Dec 2023
||
(0)
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Director

Product

The system's strength is probably found in its interfaces. Its templates and document processes...

Dec 2023
||
(0)
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Director

Operations, Product

NextGen Healthcare's rollout of their patient portal was very poor, and that affected their EHR. The...

Dec 2023
||
(0)
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Director

Operations

The vendor's EHR trainings are usually a little more complex than their other trainings, but we do...

Dec 2023
||
(0)
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Director

Product

Our patient portal isn't working well at all. There are a few template entries that don't function,...

Dec 2023
||
(0)
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VP/Other Executive

Value

NextGen Enterprise EHR is pretty flexible and configurable. It is not cheap, but in the grand scheme...

Dec 2023
||
(0)
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VP/Other Executive

Relationship

We have had a different customer account representative or customer success representative about...

Dec 2023
||
(0)
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VP/Other Executive

Product

NextGen Healthcare could improve on the EHR side by embedding things and updating to industry...

Dec 2023
||
(0)
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VP/Other Executive

Value

Registries and things like that in NextGen Enterprise EHR cost a bit to set up. It seems like at...

Dec 2023
||
(0)
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Manager

Product, Value

NextGen Healthcare has a lot of different integration tools. NextGen Healthcare has NextGen Mobile...

Dec 2023
||
(0)
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Manager

Relationship, Product

A lot of times being hosted, we get affected by something, and we have to ask for follow-up on what...

Dec 2023
||
(0)
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Manager

Culture, Value

There have been multiple scenarios recently where we have been told something, but things have been...

Dec 2023
||
(0)
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Manager

Product

NextGen Enterprise EHR is a nice EHR. There are just some things that could be improved or that we...

Dec 2023
||
(0)
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Manager

Product

NextGen Enterprise EHR is a good application. There are features that I like, and there are some...

Dec 2023
||
(0)
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 or  to see details.

Manager

Operations

Our recent upgrade went really well. And NextGen Healthcare has a really good learning center that...

Dec 2023
||
(0)
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Director

Value

We send a lot of enhancement requests to NextGen Healthcare and don't see very many coming to...

Dec 2023
||
(0)
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Director

Operations

NextGen Healthcare does pretty well with go-lives and upgrades. They also have all kinds of online...

Dec 2023
||
(0)
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Director

Relationship

NextGen Healthcare is a big bureaucracy, and they don't care about us.

Dec 2023
||
(0)
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 or  to see details.

CIO

Relationship

NextGen Healthcare is paying attention to the market now, so it feels like we are getting a lot more...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

NextGen Healthcare’s support quality varies depending on who we get and who is working on the...

Nov 2023
||
(0)
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 or  to see details.

Director

Product

Some of the reporting functions in NextGen Enterprise EHR are very good. They help us with the...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Value

The reason why we went with NextGen Healthcare is that they were able to work with the size of our...

Nov 2023
||
(0)
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 or  to see details.

Director

Relationship

NextGen Healthcare’s customer service has really fallen off. The product works as promised for the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

A lot of things for filling in the treatment plan for mental health in NextGen Enterprise EHR are...

Nov 2023
||
(0)
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Director

Loyalty

We have been waiting a long time for the portal to be done. NextGen Healthcare has redone the whole...

Nov 2023
||
(0)
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 or  to see details.

CIO

Loyalty, Product

I would not recommend NextGen Enterprise EHR to anybody since I am going to change it. We are on an...

Nov 2023
||
(0)
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 or  to see details.

Manager

Product

NextGen Enterprise EHR is a very configurable application. For example, we have some customizations...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

NextGen Healthcare can't train or support us with some of our customizations. What users do with the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

No product will have everything that an organization needs right out of the box. A lot of an...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

NextGen Healthcare is generally pretty good if their system has an outage or something like that....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

NextGen Healthcare has a lot of functionality that is almost legacy technology. The setup has been...

Nov 2023
||
(0)
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