Midsize/Large Practice Management 2022
15 December 22
| Aaron Gleave and Alex McIntosh
Most practice management (PM) solutions have lengthy tenure in the market, yet not all vendors successfully meet practices’ needs—which include strong technology and a vendor who acts as a partner in customer success. Historically, KLAS has split PM data by midsize (11–75 physicians) and large practices (76+ physicians); however, independent practices (clinics not owned by a hospital/health system) and owned practices (clinics owned by a hospital/health system) also have different needs and gravitate toward different vendors. Due to this trend, this report examines which PM vendors best deliver to customers’ expectations for midsize and large practices as well as for independent and owned practices.
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Analyst/Coordinator
Loyalty, Product
I have heard that NextGen Healthcare has had all sorts of problems...
Analyst/Coordinator
Relationship
I feel like some of the techs at NextGen Healthcare are more...
Analyst/Coordinator
Value
The product is very expensive, and every time we want some new...
Analyst/Coordinator
Product
Overall, the product is good, and it meets our needs. It is nice to...
Director
Relationship
Everyone at NextGen Healthcare is Johnny-on-the-spot. NextGen...
Director
Product
NextGen Enterprise PM rarely changes. Everything goes according the...
Manager
Operations, Value
Lately, NextGen Healthcare has changed the way the vendor does updates...
Manager
Loyalty, Product
NextGen Healthcare's new module is not easy to use. All of our users...
Manager
Loyalty, Relationship
We are looking at other vendors because NextGen Healthcare's support...
Manager
Relationship, Operations
We don't have an upgrade specialist at NextGen Healthcare right now. I...