NextGen Enterprise PM Commentary
Filtered view: All
Subject Expert
Chris Clune
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Culture, Value
I feel like with any EHR vendor, the sales folks always tend to oversell things. Pretty much any new...
Login or Create an Account to see details.
Operations
NextGen Enterprise PM is a complex application. NextGen Healthcare does a nice job with training....
Login or Create an Account to see details.
Product, Value
NextGen Enterprise PM has been a solid product, and we haven't had any major downtime as a result of...
Login or Create an Account to see details.
Product
On the payment and financial end of NextGen Enterprise PM, the one area of weakness is the...
Login or Create an Account to see details.
Relationship, Product
There are always upgrades that have to take place to fix certain issues. When NextGen Healthcare...
Login or Create an Account to see details.
Product
I really like NextGen Healthcare and their product. The system is configurable, and the vendor is...
Login or Create an Account to see details.
Culture, Culture, Relationship, Relationship
Something changed, and the vendor just gave us a new contract to sign without explaining the product...
Login or Create an Account to see details.
Loyalty
NextGen Healthcare has expanded in the last several years and is offering new products, and that...
Login or Create an Account to see details.
Loyalty, Product
NextGen Healthcare is definitely striving to improve their piece for our specialty. The improvment...
Login or Create an Account to see details.
Product
The biggest strength of NextGen Enterprise PM is modification on the client side. I can practically...
Login or Create an Account to see details.
Relationship, Product
Comparing the product we had before to what we have now, I am not sure what we have improved. In the...
Login or Create an Account to see details.
Loyalty, Product
NextGen Healthcare developed new templates in a different programming language that we don't have...
Login or Create an Account to see details.
Operations, Product
Our recent upgrade of the system was very difficult because it required us to upgrade all our...
Login or Create an Account to see details.
Relationship
We have an account representative that we meet with regularly, and NextGen Healthcare has people...
Login or Create an Account to see details.
Operations
There should be a tiered training for NextGen Enterprise PM. For example, maybe we could train to...
Login or Create an Account to see details.
Relationship
We have had several tickets since our upgrade with minimal tech support. Our patch did not work and...
Login or Create an Account to see details.
Loyalty
We are going to maintain NextGen Enterprise PM for the foreseeable future. We don’t have any plans...
Login or Create an Account to see details.
Relationship
NextGen Healthcare’s support is pretty good. I am not involved in the standing calls, but I have not...
Login or Create an Account to see details.
Value
NextGen Enterprise PM’s outcomes are fine. It does the bare bones of what we need it to do. But we...
Login or Create an Account to see details.
Product
In some environments, NextGen Enterprise PM may work perfectly fine. It works for us and does the...
Login or Create an Account to see details.
Culture
We would not buy NextGen Enterprise PM again with what we know now about the solution. The promised...
Login or Create an Account to see details.
Product
With NextGen Enterprise PM, everything is about a digital front door, a portal, or anything that...
Login or Create an Account to see details.
Product
Every PM system is different and has its own headaches. I struggle with NextGen Enterprise PM. It...
Login or Create an Account to see details.
Product
I have seen other PM systems that possess better data integrity, better architecture, and a better...
Login or Create an Account to see details.
Product
NextGen Enterprise PM’s ease of use is fine. It is no different than any other PM system. The...
Login or Create an Account to see details.
Relationship
I think NextGen Healthcare is on the precipice of rolling out other types of technologies. I don’t...
Login or Create an Account to see details.
Relationship, Product
I would like a better-defined list of known issues with the version or patch that the vendor is...
Login or Create an Account to see details.
Operations, Product
The design of the system is okay. The system is very robust with a lot of different options to fit...
Login or Create an Account to see details.
Relationship
Typically, we reach out to the vendor by creating a ticket on their support website and then wait to...
Login or Create an Account to see details.
Relationship
We have an account manager, but they are an escalation point for us. It took several years for us to...
Login or Create an Account to see details.
Relationship
We have an account representative through NextGen Healthcare who has been wonderful. If we need...
Login or Create an Account to see details.
Operations
A lot of NextGen Healthcare’s training is they have an eLearning portal, so we go in and learn what...
Login or Create an Account to see details.
Product
NextGen Enterprise PM seems to be a bit more steady with upgrades and has fewer issues than the EHR.
Login or Create an Account to see details.
Product
I really like the product’s reporting functionality. There are endless numbers of reporting features...
Login or Create an Account to see details.
Product
Our patients have a hard time with the appearance statements that come from the product. The...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
NextGen Enterprise PM has a habit of moving things they are developing into production before those...
Login or Create an Account to see details.
Operations
The vendor's upgrades are a mixed bag. The vendor will tell us that we will see certain improvements...
Login or Create an Account to see details.
Relationship
Over the last year, the vendor completely overhauled their support. They used to have a tiered...
Login or Create an Account to see details.
Product
Payers are notorious for changing their rules and trying to move things around to increase...
Login or Create an Account to see details.
Product
Overall, we have been really happy with NextGen Enterprise PM. We have been able to do a lot of...
Login or Create an Account to see details.
Relationship, Product
Not much is working well with the system. The latest version of their software has broken several...
Login or Create an Account to see details.
Operations, Product
A lot of folks have a challenge with trying to do a process in the new system the same way they did...
Login or Create an Account to see details.
Product
Enhanced QA from the vendor would be appreciated. When new information is released, it looks great...
Login or Create an Account to see details.
Product
NextGen Healthcare has a lot of applications that we log in to and APIs connecting the systems....
Login or Create an Account to see details.
Product
The NextGen Healthcare system is not bad. There is no perfect system out there. The system has its...
Login or Create an Account to see details.
Product
It would be nice if NextGen Healthcare's system had drag-and-drop features for moving appointments....
Login or Create an Account to see details.
Product
One of the benefits of the product is that it is not customizable. It is what it is. There is a...
Login or Create an Account to see details.
Loyalty, Operations
We would recommend NextGen Enterprise PM. I don't know of any deficiencies in the system. Its...
Login or Create an Account to see details.
Culture, Relationship
The people at NextGen Healthcare that I work with all seem to be able to get things done quickly, no...
Login or Create an Account to see details.
Operations
We do not get very much ongoing training from NextGen Healthcare. We learn something when we have to...
Login or Create an Account to see details.
Relationship, Value
We pay NextGen Healthcare for different interfaces. Sometimes it takes a long time to get things...
Login or Create an Account to see details.
Relationship, Operations
NextGen Healthcare has no documentation about us. If we call the vendor for something related to our...
Login or Create an Account to see details.
Loyalty
Affordability was a major factor for us in choosing the system. If we were working with another...
Login or Create an Account to see details.
Culture, Value
With NextGen Healthcare's charges, there are sometimes some add-ons. The charges are pretty clear...
Login or Create an Account to see details.
Loyalty, Product
We are not using all of the system's interoperability because we don’t want to, and the...
Login or Create an Account to see details.
Culture
The vendor’s new technology seems like part of a sales pitch. NextGen Healthcare does not do a very...
Login or Create an Account to see details.
Product
I have a problem with the financial reporting in NextGen Enterprise PM. NextGen Healthcare doesn't...
Login or Create an Account to see details.
Relationship, Product
I would give someone advice to start with what their board and senior leadership want to see in...
Login or Create an Account to see details.
Product
I like that NextGen Enterprise PM is highly configurable, and I don't like that it is highly...
Login or Create an Account to see details.
Operations
Previously, the system froze a lot. It kicked people out when there were issues. We got a lot of...
Login or Create an Account to see details.
Product
NextGen Healthcare’s reporting functionality has some big gaps. Those gaps have always been there....
Login or Create an Account to see details.
Product
NextGen Enterprise PM is not quite as big of an issue as the EHR is. Maybe it is just because we...
Login or Create an Account to see details.
Product
The vendor should update their product's GUI. It is a little dated. If they could make some...
Login or Create an Account to see details.
Relationship, Operations
NextGen Healthcare provides decent educational resources and documentation. They also have a full...
Login or Create an Account to see details.
Relationship
Others should make sure to monitor NextGen Healthcare to get them to follow through on issues. As...
Login or Create an Account to see details.
Relationship, Product
NextGen Healthcare's ability to put out fires is great. If I have something that is a raging fire...
Login or Create an Account to see details.
Operations, Product
I have two recent examples of times when I have had the system do the opposite of what I have asked...
Login or Create an Account to see details.
Product
I would like more robust reports from NextGen Healthcare. I don't have a lot of faith in their...
Login or Create an Account to see details.
Loyalty
As things are now, we are thinking about moving to a different system, but there is nothing definite....
Login or Create an Account to see details.
Loyalty
I mostly work in NextGen Enterprise PM, but if someone were to ask me about it, I would tell them to...
Login or Create an Account to see details.
Loyalty, Value
Our organization has been looking at other vendors' systems, but I don't think that NextGen...
Login or Create an Account to see details.
Product
Everything in NextGen Enterprise PM is SQL based. That can be convoluted. The product needs an...
Login or Create an Account to see details.
Product
NextGen Enterprise PM has an insurance information option where insurance companies can talk to the...
Login or Create an Account to see details.
Product, Value
The system is pretty straightforward and easy to use. Its product quality has improved tremendously...
Login or Create an Account to see details.
Loyalty
I would like to see the vendor's PM system and EHR work together a bit better. Even in the vendor's...
Login or Create an Account to see details.
Loyalty
NextGen Enterprise PM is simple, but the vendor hasn't upgraded it in a very long time. We hope that...
Login or Create an Account to see details.
Product
We have used the system for so long that it is easy for us. When we bring in new people to use the...
Login or Create an Account to see details.
Product
We would like to see NextGen Enterprise make it easier to use demographics in areas such as...
Login or Create an Account to see details.
Product
The biggest thing we are dealing with in the system is that we would like to run reports without...
Login or Create an Account to see details.
Operations, Value
Technically, we are the ones training staff members on NextGen Enterprise PM and not the vendor. It...
Login or Create an Account to see details.
Relationship
I have no problem with NextGen Healthcare at all. Everything seems to be working. The vendor listens...
Login or Create an Account to see details.
Product
NextGen Enterprise PM is a very flexible tool. It is one of the most mature practice management...
Login or Create an Account to see details.
Product, Value
Our only complaint about NextGen Enterprise PM is that a few functionalities are not conducive to a...
Login or Create an Account to see details.
Relationship
There have been some shortages with the things that NextGen Healthcare has promised us. There are...
Login or Create an Account to see details.
Relationship
We have some pretty good contacts at NextGen Healthcare that have stayed in touch with us over the years....
Login or Create an Account to see details.
Product
The system is relatively simple for things other than billing. When it works, there is nothing to fix....
Login or Create an Account to see details.
Product
Our experience with the product has been really good. The ease of use of the layout in NextGen...
Login or Create an Account to see details.
Operations, Product
During an upgrade with NextGen Healthcare, we had a hiccup where a lot of claims went out the wrong...
Login or Create an Account to see details.
Loyalty, Product
The product is a little strange. Weird things happen in it. When I remove an edit from its default...
Login or Create an Account to see details.
Product
One huge issue with the system is that we can't change our billing name in the system. That is...
Login or Create an Account to see details.
Relationship, Value
Things like appointment reminders can be down for several days, and I usually find out on my own and...
Login or Create an Account to see details.
Relationship
NextGen Healthcare’s support team hasn't been as good recently as they have been in the past. Based...
Login or Create an Account to see details.
Loyalty, Product
I know that other systems have similar problems, so I would recommend NextGen Enterprise PM. With...
Login or Create an Account to see details.
Product
A lot of times, NextGen Healthcare has a product that is 85% functioning, but there is always a bit...
Login or Create an Account to see details.
Product
We have been satisfied with NextGen Enterprise PM. It has gotten the job done, and it does what we...
Login or Create an Account to see details.
Product
The number-one thing I would hope that NextGen Healthcare would do is make NextGen Enterprise PM...
Login or Create an Account to see details.
Relationship
The latest challenge that we have had with NextGen Healthcare is their support. It has not been very...
Login or Create an Account to see details.
Relationship, Value
The vendor supports our organization. The vendor creates what they call Rosetta channels, and the...
Login or Create an Account to see details.
Product
The product has a lot of good reports that we can pull. However, the reports are a bit clunky and...
Login or Create an Account to see details.
Product
Our ability to drive outcomes with NextGen Enterprise PM is impacted by known issues, workarounds,...
Login or Create an Account to see details.
Relationship
Sometimes it is difficult to talk with a NextGen Healthcare support specialist on the same day we...
Login or Create an Account to see details.
Product
Having never used anything else, it is hard to gauge NextGen Enterprise PM’s ease of use. It is...
Login or Create an Account to see details.
Product
Our NextGen Healthcare patient portal and NextGen Enterprise PM itself are not communicating back...
Login or Create an Account to see details.
Product, Value
I would like the option of a robocall system, even if we had to purchase it, to help remind patients...
Login or Create an Account to see details.
Product
NextGen Enterprise PM is a really good product and is pretty user friendly. I haven’t been...
Login or Create an Account to see details.
Operations
NextGen Healthcare has eLearning modules that are extremely long, and the vendor will do one long...
Login or Create an Account to see details.
Culture
There were a lot of things that we were told the solution could do, but now that we are using the...
Login or Create an Account to see details.
Relationship
NextGen Healthcare has a portal and a phone number. They sometimes respond quickly to cases, but not...
Login or Create an Account to see details.
Product
NextGen Healthcare partners with a certain clearinghouse. We could go with a different...
Login or Create an Account to see details.
Relationship
With NextGen Healthcare's support, I know that certain requests will receive better responses than...
Login or Create an Account to see details.
Relationship
NextGen Healthcare's support team is pretty good because the vendor has built a pretty good...
Login or Create an Account to see details.
Product
NextGen Enterprise PM is fairly rock solid, and we have very few issues with bad data or coding....
Login or Create an Account to see details.
Product
I would like to see insurance eligibility verification improved in NextGen Enterprise PM. There are...
Login or Create an Account to see details.
Loyalty, Product
NextGen Enterprise PM is a good system for a medium-sized company. However, our organization is...
Login or Create an Account to see details.
Product
Based on how fast new employees can get into the system, I believe that NextGen Enterprise PM is...
Login or Create an Account to see details.
Relationship
The vendor's support is a good part of what NextGen Healthcare offers, but we aren't happy with the...
Login or Create an Account to see details.
Loyalty
If the system stays the same, our satisfaction with it will definitely decrease. However, if the...
Login or Create an Account to see details.
Culture
I am a big NextGen Healthcare proponent. The system is easy to use. It is easy to follow the cycle...
Login or Create an Account to see details.
Relationship
The main thing NextGen Healthcare needs to improve is their support if there is a system issue. We...
Login or Create an Account to see details.
Culture, Value
NextGen Healthcare wants to charge us for every single thing. When we bought additional products, we...
Login or Create an Account to see details.
Product
The strengths of NextGen Enterprise PM are stability and speed. The product is consistent and pretty...
Login or Create an Account to see details.
Product
NextGen Enterprise PM is not a great reporting system. We have to either rely on the vendor to try...
Login or Create an Account to see details.
Loyalty, Product
We would love for NextGen Enterprise PM to have some sort of patient engagement. There is no system...
Login or Create an Account to see details.
Relationship
There are some gaps in the support for NextGen Enterprise PM. Whenever we put in a ticket, I would...
Login or Create an Account to see details.
Product
Everything is working as expected in NextGen Enterprise PM. There have only been small hiccups here...
Login or Create an Account to see details.
Product
NextGen Healthcare’s patient portal platform is trash. It has huge issues. The care guidelines work...
Login or Create an Account to see details.
Value
NextGen Healthcare is trying to monetize everything because they are not growing anymore. Every new...
Login or Create an Account to see details.
Product, Product
I wish the product's reporting would be more forthcoming. It would be nice if the vendor had some...
Login or Create an Account to see details.
Product, Product
The scheduling is easy. We already have our schedule set up. We know how to do things. We can choose...
Login or Create an Account to see details.
Product, Product
We don't have only Epic software, and every provider that comes to our facility wants Epic software....
Login or Create an Account to see details.
Relationship, Relationship
The vendor needs to work on delivering on what they say the product can do. Also, the quality and...
Login or Create an Account to see details.
Product, Product
The only area that we have had to work with NextGen Healthcare more closely on is billing. We have...
Login or Create an Account to see details.
Relationship, Relationship
NextGen Healthcare does good follow-up on the EDI side of things. If files get missed or something...
Login or Create an Account to see details.
Product, Product
NextGen Enterprise PM works consistently. We don't have issues in terms of operability.
Login or Create an Account to see details.
Product, Product
I wish we had a bit more ability to customize elements and tweak certain things in NextGen...
Login or Create an Account to see details.
Relationship
We have worked very hard to build a good business relationship with NextGen Healthcare. It wasn’t...
Login or Create an Account to see details.
Product
NextGen Enterprise PM is user friendly and easy to move around in. We don’t have a lot of trouble...
Login or Create an Account to see details.
Relationship, Relationship, Value, Value
If people have the internal staff to support the product, then they can use the system pretty well...
Login or Create an Account to see details.
Product, Product, Value, Value
Because of the configuration issues we have, we don't get outcomes data.
Login or Create an Account to see details.
Product
NextGen Enterprise PM is most likely one of the better systems in the market. The folks who are...
Login or Create an Account to see details.
Culture
Over the course of working with NextGen Healthcare, we have had a lot of direct interactions. One...
Login or Create an Account to see details.
Relationship, Operations, Product
Most of the integration work we have done with NextGen Healthcare has been successful along with the...
Login or Create an Account to see details.
Relationship, Product
My experience with NextGen Healthcare and new technology is the vendor is always a little behind. In...
Login or Create an Account to see details.
Culture, Relationship
We don't open general tech support tickets with NextGen Healthcare anymore because of the reseller,...
Login or Create an Account to see details.
Value
I don't feel like what we pay justifies what we get from NextGen Healthcare, but that is just the...
Login or Create an Account to see details.
Product
NextGen Enterprise PM is very comprehensive. It is very standard and offers a lot of interoperability....
Login or Create an Account to see details.
Product
I wish the reports were clearer for those who might not know as much about the product as others....
Login or Create an Account to see details.
Loyalty, Relationship
We just want to know more about things before they actually happen. We want to know what is on the...
Login or Create an Account to see details.
Loyalty, Value
NextGen Enterprise PM is big, expensive, unintuitive, and hard to maintain. Those are the reasons...
Login or Create an Account to see details.
Product
I like the full integration we have with NextGen Enterprise PM. The ability to interface with other...
Login or Create an Account to see details.
Operations, Product
I like how intuitive NextGen Enterprise PM is. I could sit down and use the solution without having...
Login or Create an Account to see details.
Product, Value
I would like clearinghouse information from where we have transmitted our claims to be more...
Login or Create an Account to see details.
Relationship
NextGen Healthcare listens to us and makes improvements based on our feedback.
Login or Create an Account to see details.
Product
The system works the way I expected it to. It is very intuitive.
Login or Create an Account to see details.
Loyalty, Product
There is always room for the reports to be better. There also seem to be new things that we need to...
Login or Create an Account to see details.
Culture, Relationship
NextGen Healthcare needs to do better about educating existing clients on what functionality they...
Login or Create an Account to see details.
Product
The best thing about NextGen Enterprise PM is the reports that come out of it. We are able to really...
Login or Create an Account to see details.
Relationship
NextGen Healthcare's support is extremely frustrating because we have to put in tickets. Most of the...
Login or Create an Account to see details.
Product
NextGen Healthcare’s PM product is extremely user friendly. Setting up the product is easy, and we...
Login or Create an Account to see details.
Operations
NextGen Healthcare provides in-person training, and they have online training as well. Their online...
Login or Create an Account to see details.
Product
NextGen Enterprise PM hasn't really changed, so our users are pretty used to it. That familiarity...
Login or Create an Account to see details.
Relationship
Sometimes, we receive great support from the vendor, but other times, the vendor's people don't...
Login or Create an Account to see details.
Product
NextGen Enterprise PM has some great programming and reporting features. It is somewhat modifiable....
Login or Create an Account to see details.
Operations
NextGen Healthcare has some training tools, but the vendor doesn't do anything without a fee. There...
Login or Create an Account to see details.
Operations, Product
NextGen Enterprise PM is not a Windows-based system, and it isn't easy to learn. It took me a long...
Login or Create an Account to see details.
Loyalty, Relationship, Product
The system has a lot of known issues (KIs). A lot of service tickets get sent to the vendor, and a...
Login or Create an Account to see details.
Relationship
I would have given the vendor's support a lower rating in the past, but things have gotten a little...
Login or Create an Account to see details.
Operations
NextGen Healthcare does a fabulous job with training. They have a really great learning system, a...
Login or Create an Account to see details.
Relationship
The support team is really responsive. They do a great job. And NextGen Healthcare does a fabulous...
Login or Create an Account to see details.
Operations, Product
NextGen Enterprise PM is fabulous. NextGen Healthcare has a really good thing going there. The...
Login or Create an Account to see details.
Operations
The vendor's implementation services and training are not very robust. NextGen Healthcare does some...
Login or Create an Account to see details.
Product
NextGen Enterprise PM is a good standard tool, but the degree of enhancements and modernization is...
Login or Create an Account to see details.
Relationship
Sometimes NextGen Healthcare’s support team will close tickets saying that the issues are resolved...
Login or Create an Account to see details.
Relationship
The vendor has created a community for us to reach out to whenever a target situation happens, but...
Login or Create an Account to see details.
Relationship
I don't think I have had any interactions with anybody other than the team that we have been working...
Login or Create an Account to see details.
Loyalty, Product
For our specialty, the product is as good a tool as we can get. I feel NextGen Healthcare's product...
Login or Create an Account to see details.
Operations
NextGen Healthcare could offer more targeted training because we do a lot of programming and...
Login or Create an Account to see details.
Relationship, Product
NextGen Healthcare constantly improves little things. Recently, we had a big hiccup based on some...
Login or Create an Account to see details.
Product
I wish that the programming would be more cohesive so that when a person fixes one part on one side...
Login or Create an Account to see details.
Culture, Loyalty, Product
NextGen Healthcare tends to put products out that are not optimized at the time of release. Years...
Login or Create an Account to see details.
Operations
NextGen Healthcare’s training was pretty much putting our ship in the water and setting us out to...
Login or Create an Account to see details.
Product
The functionality we have within NextGen Enterprise PM meets our needs. The system is robust, and...
Login or Create an Account to see details.
Relationship
There have been times when I have been waiting for something from the support people and their...
Login or Create an Account to see details.
Culture, Product
When new functionality comes out, NextGen Healthcare often touts it as the latest and greatest. They...
Login or Create an Account to see details.
Product
There is always a glitch with upgrades. Also, NextGen Healthcare is horrible at templates for a...
Login or Create an Account to see details.
Relationship
The vendor doesn’t make any promises. The vendor just takes forever to respond. If the vendor told...
Login or Create an Account to see details.
Operations
We have actually done our own training. We have had to videotape our own training modules because...
Login or Create an Account to see details.
Product, Value
The vendor takes things out of their package that we need in order to do our jobs, and that makes us...
Login or Create an Account to see details.
Culture
NextGen Healthcare charges for everything. We essentially have to have a maintenance agreement to...
Login or Create an Account to see details.
Culture, Product, Value
NextGen Healthcare promised to have a mobile charge capture feature, but their charge capture piece...
Login or Create an Account to see details.
Value
NextGen Healthcare nickel-and-dimes us to death. They have a separate charge for every little thing...
Login or Create an Account to see details.
Product
NextGen Enterprise PM is very similar to most of the other systems out there, so it is user friendly...
Login or Create an Account to see details.
Relationship
Customers that call in and get ahold of NextGen Healthcare's tier-one support team have the worst...
Login or Create an Account to see details.
Relationship
When I open a case with NextGen Healthcare, I always get ahold of onshore, high-tier support people,...
Login or Create an Account to see details.
Relationship
NextGen Healthcare's executives absolutely do not care about their clients. I wish the vendor would...
Login or Create an Account to see details.
Product
The product has been pretty stable and has worked effectively, but NextGen Healthcare hasn’t done a...
Login or Create an Account to see details.
Relationship, Product
We have had experiences where we have opened cases to get something fixed or have an enhancement...
Login or Create an Account to see details.
Relationship
There is a lot of fluff around clients and very little transparency on NextGen Healthcare’s side....
Login or Create an Account to see details.
Operations
The upgrades always take longer than promised. Unfortunately, NextGen Healthcare uses an offshore...
Login or Create an Account to see details.
Culture, Operations, Value
NextGen Healthcare offers a ton of free webinars for certain things, but we are charged a fee when...
Login or Create an Account to see details.
Value
The product is an extremely expensive system. We are always charged, regardless of what we need. We...
Login or Create an Account to see details.
Relationship
We don't really experience issues with the system, but when we do have an issue, the vendor jumps on...
Login or Create an Account to see details.
Product
We are a specialty, and the system isn't category specific. It can work as a financial and a...
Login or Create an Account to see details.
Operations, Product
When we look at NextGen Healthcare's user guides, a lot of them don't match what actually happens in...
Login or Create an Account to see details.
Product
We run into issues all the time with the vendor's software because of how we export reporting files....
Login or Create an Account to see details.
Operations
The ongoing training has been self-directed and has not been great overall. NextGen Healthcare...
Login or Create an Account to see details.
Product
The basic reporting mechanisms are very opaque, and the reports themselves are really hard to get...
Login or Create an Account to see details.
Relationship, Operations, Product
The vendor keeps about half of their promises. Sometimes things work well. There tends to be a huge...
Login or Create an Account to see details.
Value
It feels like every feature requires an extra fee. Basically, any change or fix that we need comes...
Login or Create an Account to see details.
Product
The product’s interfaces are user friendly.
Login or Create an Account to see details.
Relationship
We can never get support. It takes forever to get anybody to help us. The vendor sets up meetings,...
Login or Create an Account to see details.
Relationship
In terms of proactivity, the vendor is not very good. We have to dig to find information, and then...
Login or Create an Account to see details.
Relationship
If we feel like something is not being addressed by the vendor’s people, we take the issue to the...
Login or Create an Account to see details.
Loyalty
Unless the vendor turns things around, our satisfaction is going to keep going down. We hope that...
Login or Create an Account to see details.
Product
The product is a hot mess. There are so many things that we should be able to do, but we can’t....
Login or Create an Account to see details.
Relationship
The vendor doesn’t do things within a reasonable time frame. They do finish things, but they have...
Login or Create an Account to see details.
Value
The vendor tried to upsell us to get better service. They told us that if we wanted the best line of...
Login or Create an Account to see details.
Operations
NextGen Healthcare is pretty good about putting training out.
Login or Create an Account to see details.
Product
The solution is pretty user friendly. I like the ease of use. The product's out-of-box reports are...
Login or Create an Account to see details.
Relationship
We can't get our support tickets resolved in a timely manner. We have been on the product for a long...
Login or Create an Account to see details.
Product
There are a lot of things we try to do, and it is hard to manipulate the templates. We customize the...
Login or Create an Account to see details.
Relationship
Usually, when our IT team calls the vendor's support team with a question about something going on...
Login or Create an Account to see details.
Product
One of our biggest issues with NextGen Enterprise PM is the reporting. If we click one thing, it...
Login or Create an Account to see details.
Product
It is easy to find our issues when we are billing claims, and it is easy to manipulate claims...
Login or Create an Account to see details.
Loyalty, Product
Overall, I am happy with the vendor, but coming off of the most recent upgrade, all of the features...
Login or Create an Account to see details.
Value
The vendor charges for any services that we want. The vendor had us upgrade to their new patient...
Login or Create an Account to see details.
Operations
NextGen Healthcare does a good job of having a good training model. We just haven't been able to get...
Login or Create an Account to see details.
Product
NextGen Healthcare has put a lot of effort into integration and has been stronger there, but there...
Login or Create an Account to see details.
Relationship
NextGen Healthcare is not very proactive. The vendor is trying to be more proactive with this last...
Login or Create an Account to see details.
Value
NextGen Healthcare is starting to nickel-and-dime a little more here and there, but as of right now,...
Login or Create an Account to see details.
Relationship
NextGen Healthcare has changed their support process. They have started doing tiered support, and...
Login or Create an Account to see details.
Operations
The product's online training is a whole lot more definite than the training offered for NextGen...
Login or Create an Account to see details.
Product
The product has a certain level of flexibility built in when it comes to dealing with insurance...
Login or Create an Account to see details.
Product
We have very few issues with upgrading the product.
Login or Create an Account to see details.
Product
One bad thing about NextGen Healthcare is that their products are not really designed for a large...
Login or Create an Account to see details.
Operations
NextGen Healthcare is not doing a lot of new webinars for their training. It would be nice if the...
Login or Create an Account to see details.
Product
We can easily review the patient accounts because of how the accounts are adjusted. I find the...
Login or Create an Account to see details.
Product
The reporting is pretty easy to understand, but it takes a while to learn the ins and outs. Some...
Login or Create an Account to see details.
Product, Value
When a patient is in bad debt and makes a payment, the encounter goes from being marked with a red...
Login or Create an Account to see details.
Product
We would like to see a one-step process to request and obtain authorizations through the system....
Login or Create an Account to see details.
Relationship
When we have had an issue that the frontline support tea
Featured Report
Preferences