NextGen Enterprise PM Commentary
Filtered view: All

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
View Advanced Filters
Advanced Filters
Size Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CEO/President

Product

Some of the benefits that we have seen from using multiple solutions from NextGen Healthcare have...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

I will be more satisfied with NextGen Enterprise PM if we can get a smooth transition and upgrade...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

NextGen Healthcare's support is really just not there. The vendor isn't proactive. We have to call...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

NextGen Enterprise PM has very robust reporting capabilities, but we still hired a company to work...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

We have received new modules that we had to get training on from NextGen Healthcare, and we had to...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

NextGen Healthcare wants to charge us for everything. In the past, when we would get a module,...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would like more capable first-level support people from the vendor. This might just be a complaint...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product’s accuracy, ease of use, and adaptability are all the biggest things I would mention to...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

From a technical perspective, the fact that NextGen Enterprise PM is not purely web based is one of...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

Depending on our needs, NextGen Enterprise PM can be a good system. A lot of the issues that we have...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product, Value

NextGen Healthcare has a lot of great reporting features where we can track KPIs, but using those...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations, Product

We recently found out that when NextGen Healthcare implemented NextGen Enterprise PM, they actually...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

NextGen Enterprise PM is super user-friendly. The system makes it easy to look at our schedules and...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Relationship, Value

We are just realizing that we are supplementing a lot of the things that NextGen Healthcare doesn’t...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product, Value

We have noticed that using multiple NextGen Healthcare solutions gives us more of an opportunity to...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

NextGen Healthcare could have more intuitive web-based training. I believe that it is hard for them...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

NextGen Healthcare could have better release notes for upgrades. The notes aren't all-inclusive, and...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

NextGen Healthcare just needs to have better first-line people. We should also be able to call the...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

We couldn't use NextGen Enterprise PM without also using NextGen Enterprise EHR. We have to have...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is terrible reporting in NextGen Enterprise PM. Trying to figure out what reports I need to...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

NextGen Healthcare gets a middle-of-the-road rating for their delivery of new technology. They...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I can rant for a long time about every open ticket that I have, all the effort I have to put in for...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

NextGen Healthcare is not proactive. If they were proactive, they would contact us about things,...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We will not be upgrading to NextGen Enterprise PM anytime soon. Our last upgrade went horribly, and...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

NextGen Enterprise PM is robust. The flexibility we have is tremendous. I would like to see some...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

NextGen Enterprise PM has a great reporting package attached to it. I definitely think that is a big...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Product

NextGen Healthcare is actually doing some improvements on the NextGen Enterprise PM side that made...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Culture, Operations

Our last upgrade for NextGen Enterprise PM was horrible. We never had to pay for upgrades in the...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I am more involved with NextGen Enterprise PM when there are problems, so I don't do a lot of the...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the reports in NextGen Enterprise PM. The reports are cool. Normally, if I need to find...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

NextGen Healthcare’s training depends on what we want training on because sometimes it is really...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Every time that NextGen Healthcare adds something, there is a cost. Even when we did the upgrades,...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product, Value

I like the scheduling piece in NextGen Enterprise PM; that part is really good. It is easy to tell...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

The only thing that I really don't like about NextGen Enterprise PM is that it is a little bit...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Value

NextGen Healthcare will give us something and help us with some things, but then they don't. They...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty

We decided to stop using NextGen Enterprise PM because we wanted to go with software that would...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

NextGen Healthcare doesn't keep all of their promises. We have had many conversations with the...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would give NextGen Healthcare's tech support a high rating for when we use their portal, but that...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We are a PM-only client, so we have to bolt everything onto NextGen Enterprise PM to make things...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

There is no ongoing training for the system. Users can buy a license to NextGen Healthcare's portal,...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

NextGen Healthcare doesn't avoid charging us for every little thing. Their charging has actually...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I have always been a NextGen Healthcare cheerleader. I think that the vendor's PM application is a...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The reason NextGen Healthcare got a lower score this year is that they fired all of their staff...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

I would absolutely recommend NextGen Enterprise PM. I am very transparent, and I will give the good...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Even if NextGen Healthcare offers something, we have to have other things to make it function. For...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

NextGen Healthcare doesn't ever really do anything new. They keep to the status quo. I am not a big...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I would like to see the vendor have more domestic support. They implemented a new process, and I...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The eligibility checking in NextGen Enterprise PM could use some improvements. The system's results...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

NextGen Enterprise PM's greatest strengths are scheduling and billing. The system can handle a lot...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

We are comparing different EHRs. NextGen Enterprise PM functions and works for what it is, but we...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

NextGen Healthcare is infamous for charging. Across the board, it seems like any little thing we...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

NextGen Healthcare has ups and downs. Every time they get bought out, their whole support process...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We had a minor update for NextGen Enterprise PM, and when NextGen Healthcare moved the update into...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

We have to request training from NextGen Healthcare. One time, I wanted a general refresher course...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We use a lot of customized templates in NextGen Enterprise PM, and those work. Also, the system has...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We wanted to get some departments into NextGen Enterprise PM and integrate them, but that just fell...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The community of NextGen Enterprise PM users submits ideas, and then other users can vote for those...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

I would buy NextGen Enterprise PM again, but we bought the system many years ago, and the setup was...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

NextGen Enterprise PM doesn't change much, so there haven't been a whole lot of promises, but I'm...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

NextGen Healthcare charges for little things with NextGen Enterprise PM but less so than with their...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

NextGen Healthcare has a better support team for NextGen Enterprise PM. Granted, we don't have to...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are locally hosted, and that is how we want to be. NextGen Healthcare wants all clients to be...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

I just don’t know what NextGen Healthcare is going to do. Right now, they are going through some...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

NextGen Healthcare talks about how they have this great eligibility checker, but they charge us for...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

NextGen Enterprise PM's biggest strength is its EHR integration. We also like that we can make...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I don't think that NextGen Healthcare reaches out to us. Their service is very reactive, and we...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We are really light users of NextGen Enterprise PM, but I want it to be a web-based solution. We are...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Relationship, Product

I have argued with NextGen Healthcare about their future state. I don't want them to be like...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

We have a module in NextGen Enterprise PM that was really cheap to start up, but if users don't read...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

NextGen Enterprise PM is actually one of the best scheduling systems available. That is one of my...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

NextGen Healthcare is solving a lot of problems. The vendor has new stuff coming, and they do a good...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

NextGen Healthcare has worked well with integrating what the providers need and want out of an EHR...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I haven't had a lot of communication with NextGen Healthcare, so I can't say whether they are being...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

At one point, we went with an outside company to help us with some quality information, but it...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

Achieving interoperability with all of our equipment hasn't gone as smoothly as we had hoped in...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

NextGen Enterprise PM is very easy to use. We haven't had any problems with it. Our billing has...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

NextGen Enterprise PM’s billing module is very good. It does a good job with scheduling. We can...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I would like to see the programs that NextGen Healthcare offers work. We have NextGen Mobile. When...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Some of NextGen Healthcare's modules, like their portal, are horrible. We are required under our...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We were looking recently to get all our patient notifications and everything under one umbrella. Our...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

NextGen Healthcare could improve their training by not just referring people to white papers. The...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

NextGen Enterprise PM works. There is nothing that I can say I really like or dislike about it. It...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

I work with the technical team a lot on the PM system. That is very difficult. NextGen Healthcare...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The level-one support people never solve my issues. I never have zero tickets. It is annoying when...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When I have a problem, NextGen Healthcare’s people tell me to take a look at a known issue to see...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

There is always penny-pinching from NextGen Healthcare. Their salespeople should know their clients....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

NextGen Enterprise PM works better than the EHR, at least for our specialty.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product, Value

Nextgen Enterprise PM has been very broken since the upgrade to version 6.2021.1. We have had to...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I don't like NextGen Healthcare's product; it is not my favorite PM system that I have worked on....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I haven’t been able to find functionality for tracking response times for eligibility verification...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Whenever NextGen Healthcare does a lot of updates, most of the updates have to do with the EMR, so...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is a lot of clicking in NextGen Enterprise PM. Certain things are hardcoded, which makes stuff...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

NextGen Enterprise PM works pretty well. We are happy with NexGen Healthcare. However, the solution...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

NextGen Enterprise PM does well with trying to do billing the way we need because we have a lot of...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

We just don't have the opportunity to do NextGen Healthcare’s training. It is not feasible at the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There are some big issues with the solution's software that NextGen Healthcare hasn’t fixed. We are...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The upgrade is rough with a seemingly less-than-stellar beta testing process after launching. There...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With NextGen Enterprise PM, there are known issues that probably happen for every EHR or practice...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Some reporting features could be improved in NextGen Enterprise PM. We have some Hierarchical...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Whenever we have any kind of issue with NextGen Enterprise PM, we have to wait for someone from...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

On the NextGen Enterprise PM side, I like all of the automation processes. We use noncoordinated SIM...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

NextGen Healthcare’s code releases are not very clear. They often aren't tied to the tickets that we...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

In the past, there has not been really good training for keeping up with the system and the new...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

It seems like NextGen Healthcare is trying to throw new products at us instead of extending the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

My number-one consideration for a new EHR is customizability. I would stay with NextGen Healthcare...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The quality of support has gone way down. Moving support to India can be just fine, but the way that...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

NextGen Enterprise PM is user friendly. When we document, everything goes into the system, so the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

NextGen Healthcare should be clearer about what components of the system are really important....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We were recently assigned someone from NextGen Healthcare, and that person has been helpful. They...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

NextGen Enterprise PM is very complicated. Sometimes, it is hard to compare it to other systems...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

One thing we like about NextGen Healthcare is their prices. We have residents and part-time people....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

We pay a pretty good maintenance fee for the system, and I don't think we get a whole lot for that....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

NextGen Healthcare's support model isn't the same as it used to be. There used to be a person who...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

NextGen Healthcare doesn't provide much ongoing training. They will give us a document with hundreds...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

NextGen Enterprise PM is similar to other products, and there are some really nice things in the...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

NextGen Healthcare's customer service and sales are pretty negative. They started out much better,...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The reports in this solution are actually pretty good. It is pretty easy to track revenue. That is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

NextGen Healthcare's speed at which they fix or even acknowledge issues leaves a lot to be desired....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

There is an issue with the appointment search ahead where if we schedule an appointment and then...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I think the big-picture challenge has been cost for sure. When we moved to NextGen Healthcare, one...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Value

Because of the lack of an integrated solution within NextGen Enterprise PM, we use another vendor...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Overall, NextGen Enterprise PM is relatively stable. In my personal experience and when working in...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I work through our IT department folks, and they put in the tickets, so NextGen Healthcare seems to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

With NextGen Healthcare, we have a strange support model that we have transitioned to at this point....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

NextGen Enterprise PM is not a system that is built for a practice of our scale; it is built for a...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

With NextGen Enterprise PM, we need to be able to subscribe to other vendors. However, I have not...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

Things with NextGen Healthcare are challenging. I think my satisfaction with NextGen Enterprise PM...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

NextGen Healthcare’s proactivity is just more subjective. In the last couple of years, I don't...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Value

The vendor was acquired, and that was a major change. We have seen a lot of changes, but I think...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

One thing that could make the vendor's updates and implementations better would be improved project...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Integration is the key. Our ultimate goal is to have a combined EHR and PM system. We would like...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

My overall satisfaction with the system will increase in the coming years because the next upgrade...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Anytime we add something new in NextGen Enterprise PM, including every interface, there are fees...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

NextGen Healthcare is a little behind, and I can see why. They are always pushing to get the newest...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

NextGen Enterprise PM’s reporting is a little limited. It is hard to always pull the data that we...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With NextGen Healthcare’s support, once we get connected with somebody, usually it is pretty good....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We conduct regular meetings with the vendor, but over the past year, we have seen a lot of staff...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's support needs to be proactive. We have an issue going on, and they said they are...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We aren't using the web portal for NextGen Healthcare's system; we are using remote-desktop...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

I don't think the product is in our long-term plans because we have been having issues recently. It...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor always does customizations that we request.

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

NextGen Enterprise PM is a fully featured product so long as we pay the fees for each individual...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

NextGen Enterprise PM is really easy to use. When we bring new staff on, they easily learn and use...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have been having issues regarding NextGen Healthcare keeping all their promises. And NextGen...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

NextGen Healthcare has been integrating NextGen Enterprise PM a little more with a couple of...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Right now, support is the biggest problem with NextGen Healthcare. Part of their support is local,...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

NextGen Enterprise PM has been fine. I would like to see the vendor improve the integrity of the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor's support is kind of hit or miss. To improve support, NextGen Healthcare needs to improve...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I think we would be completely open to a new practice management system. I wouldn't really recommend...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

There is no one else that beats NextGen Healthcare. Our partnership with them has really increased...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

NextGen Enterprise PM is what it is. It is not customizable, so training is good because NextGen...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Sometimes NextGen Enterprise PM's upgrades haven't been properly vetted before the release. They are...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty

NextGen Enterprise PM and EHR communicate with each other, but we would think there would be a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

There is a fee for everything with NextGen Healthcare. Someone looking to sign a contract has to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We would like a better ease of use for checking in patients in NextGen Enterprise PM. We are not...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

NextGen Enterprise PM has fantastic reporting capabilities, and that is something we need. We have...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Regarding the integration, we are a pretty large group, so we have a lot of customers who aren't on...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

I have insight into some of our other clients who are not using NextGen Healthcare, and I'm aware of...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

NextGen Healthcare has recently transitioned to some contracted offshore support, especially for...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

The vendor's proactive service has improved over the years. We have very good visibility to folks...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I have worked with the product for many years. NextGen Healthcare's system is my bread and butter....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

NextGen Healthcare keeps all their promises with broad releases, but we have had a couple of...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There is really no training anymore for NextGen Enterprise PM. The vendor needs a better training...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The root cause of my low rating probably relates directly to the quality of the training and the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is a lot set up in the system that was configured for our use that people don't understand....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We are a specialty practice that was pigeonholed into an internal medicine set of templates because...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We looked for a few different EHRs, and we were looking for the best of a lot of bad options. No PM...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We spent months trying to stand up the NextGen PxP Portal, and that was disastrous. I did my...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have several support cases open on any given day. I limit who in my practice can open support...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We insisted that we get an account manager who was very capable and knowledgeable across the NextGen...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system's eligibility verification is not up to the standard expectations for the industry. We...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Selecting NextGen Healthcare resulted in us having to add an FTE. The vendor is improving the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I can't say that NextGen Enterprise PM has really changed much. Its eligibility options need to be...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

NextGen Healthcare needs to fix their response times. Those haven't been as good since their...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

I like the sheer number of configuration options that file maintenance can give us in NextGen...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

NextGen Healthcare does a pretty good job of letting us know about things. They put out a newsletter...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

My colleague who works directly with NextGen Healthcare is always kicking things up a level when we...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

NextGen Healthcare’s system works pretty much the way the vendor says it works. The system is very...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

NextGen Healthcare does a good job of being proactive. They have stuff out when they need to have it...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

NextGen Enterprise PM works pretty well at what it should. The integration is not perfect, but it...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

NextGen Enterprise PM has really robust reporting abilities. The reporting system for the financial...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

NextGen Healthcare’s practice management software has always been the same; it is what it is. There...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don't really have a major issue in terms of executive involvement on the PM side. We take a patch,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

I think we would be in a humongous pickle if we had to choose another practice management system....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We are doing well with NextGen Enterprise PM. We see a lot of unique patients each year, and we have...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has a success community where we can contact them for larger issues or suggestions for...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I think the product is pretty easy to use, but I have been using it for a while. Some parts seem to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's phone support is not too bad. The support people are usually pretty good at helping us...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We like NextGen Healthcare's system when we compare it with other things. I don't think we have seen...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I wish the product had more functionality for checking insurance eligibility and getting details....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

One thing I hate about the product is that the statements are really bad. Compared to any other...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty

Things are not always exactly what the vendor promised, and the system doesn't always work as well...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

NextGen Healthcare has one of the strongest PM systems. Our reporting with the system is really...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We do executive reviews with NextGen Healthcare because they are so important to our business, and...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

There are delivery issues with NextGen Healthcare. I have always found with outside vendors that...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We don’t use trainers from NextGen Healthcare because they have a very hard time finding someone...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When I pull a batch in NextGen Enterprise PM, before I send it out, I look it over again. I would...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

NextGen Healthcare has a way that users can submit changes, and other users vote on those changes. I...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

I like the ease of use in NextGen Enterprise PM. It is intuitive and easy to bill out with. It is...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our relationship with NextGen Healthcare is pretty good. We usually get our issues resolved. We have...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

When we first implemented NextGen Enterprise PM years ago, the training was really good. The ongoing...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We did recommend NextGen Enterprise PM at one point, and everyone has had the same growing pains...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

NextGen Enterprise PM is meeting our basic needs, but regarding getting more information such as...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Externally, integration is coming around. The only thing integrated with NextGen Enterprise PM is...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

NextGen Healthcare is very expensive. They keep adding on products to their basic systems, so it is...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The current product doesn't meet all our needs. With NextGen Enterprise PM, there are a lot of...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

As far as I know, we will be with NextGen Healthcare long term. We haven't ventured to look for...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Ever since COVID-19, we have had a really hard time getting decent support. I think NextGen...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

NextGen Healthcare does not do so well at delivering new technology that meets my needs. If I need...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We did an upgrade of NextGen Enterprise PM, and the support was there, but there were so many...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When we need training for NextGen Enterprise PM, we request it, and the training has been great. The...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

It has been status quo for NextGen Healthcare to release a software update that ends up breaking...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

NextGen Enterprise PM is a lot more solid than NextGen Enterprise EHR.

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

NextGen Enterprise PM is pretty user friendly, and it is very organized. It gives us the ability to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

NextGen Enterprise PM has many reports. There is a gap with certain reports for the revenue cycle...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

Some NextGen Enterprise PM upgrades have a lot of kinks in them. I would like NextGen Healthcare to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Culture

Unless NextGen Healthcare staff members are trying to sell us something, or if we don’t reach out to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations

Ongoing training is pretty much nonexistent with NextGen Healthcare unless we ask for it. They give...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

There are some good positives with NextGen Enterprise PM, so I would buy it again. We can operate...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

NextGen Healthcare charges for everything. We took on RCx, which was from a separate company, but it...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Sometimes upgrades are good, and sometimes they are bad. A while ago, we did an upgrade that shut...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Because of the type of facility we are and what we have to collect, NextGen Enterprise PM is too...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

NextGen Healthcare has a system where we can make a suggestion, and then other NextGen Healthcare...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

NextGen Healthcare has gotten large as an organization, and when I send an email, make a phone call,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our executive does a lot of work with NextGen Healthcare. If I need anything that I'm desperate for,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I will never recommend a PM system to anybody. None of them are good. I have been doing this work...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

NextGen Enterprise PM could be more intuitive regarding the flow between things. I hear a lot about...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We have a dedicated engineer from NextGen Healthcare. On a regular basis, we get to meet with them....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

The quality of NextGen Healthcare’s training is very high. That is always an area where things could...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Operations

NextGen Healthcare is going through so much turnover. We have a project going on with them, and it...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We need a better end-user ability to use the system. NextGen Enterprise PM just isn’t modern, and we...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

NextGen Healthcare is pretty stable, and they do a good job with reliability.

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

My biggest running complaint with NextGen Enterprise PM is performance. If I had a reason to leave...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

When our users have a problem and we don't know the answer, it is nice to be able to create a ticket...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

The tickets that we get that are truly technical have been few and far between. We have users who...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Our biggest pain point is that we lack the ability to accurately and consistently get the data we...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value

I would say that we get our money's worth from the system because I think we have gotten a good...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



​