NextGen Enterprise PM Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
I think the vendor tries to deliver new technology, but they just don’t quite make it. The...
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Relationship
I have been through enough computer changes to know that there are always issues after any upgrade,...
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Operations
When I am training new staff members on how to use NextGen Enterprise PM, the training is all over...
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Product
If we are looking for an outcome that is part of reporting, I can run a quick report or query to see...
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Relationship, Value
We have not received tangible benefits from using the solution. The only thing that I currently like...
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Operations
The vendor’s training is horrible. We get online with them, and they click through everything so...
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Relationship
We have regular calls with NextGen Healthcare, but the response is often the same. They are always...
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Product, Value
We have benefited from the tight integration among the NextGen Healthcare modules. That has the...
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Loyalty
We have used NextGen Enterprise PM for a very long time, and we have heavily customized it to fit...
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Loyalty, Product
I have heard that NextGen Healthcare has had all sorts of problems with their portal, so we have...
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Relationship
I feel like some of the techs at NextGen Healthcare are more interested in closing our ticket...
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Value
The product is very expensive, and every time we want some new functionality, we get...
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Product
Overall, the product is good, and it meets our needs. It is nice to have the ability to customize...
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Relationship
Everyone at NextGen Healthcare is Johnny-on-the-spot. NextGen Healthcare's people always provide the...
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Product
NextGen Enterprise PM rarely changes. Everything goes according the the status quo here. The system...
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Operations, Value
Lately, NextGen Healthcare has changed the way the vendor does updates and upgrades, and they say...
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Loyalty, Product
NextGen Healthcare's new module is not easy to use. All of our users who are new to the system don't...
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Loyalty, Relationship
We are looking at other vendors because NextGen Healthcare's support is now almost completely...
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Relationship, Operations
We don't have an upgrade specialist at NextGen Healthcare right now. I have a trained person who...
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Relationship, Product
I'm really disappointed with NextGen Healthcare right now. I have been a big fan of NextGen...
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Value
With the added charges, we simply can’t afford NextGen Healthcare's population health upgrade. They...
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Product, Value
With every new release, we are finding major problems. Even NextGen Healthcare's people are telling...
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Product
At the moment, NextGen Healthcare's PM system isn't stable. A colleague of mine just had to cancel...
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Relationship
NextGen Healthcare's support is a major problem. When we submit tickets, the priority levels are...
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Value
In general, NextGen Healthcare is becoming increasingly cost prohibitive. They even changed their...
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Relationship
I have a competent account manager. They give me advance notice and keep me informed about what is...
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Loyalty
We were looking to move away from NextGen Healthcare's system, but due to the current state of the...
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Product
The main thing we use the system for is scheduling. The system is intuitive and easy to use. We...
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Relationship
We have a great NextGen Healthcare customer representative, and we have a great technical...
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Value
Asking me whether I would buy NextGen Healthcare again is like asking whether I would buy a...
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Relationship
NextGen Healthcare doesn’t give us a timeline for things. They tell us that maybe they will fix...
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Product, Value
The tangible benefit our organization has realized by using multiple solutions from NextGen...
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Loyalty
We went with another vendor for scheduling. I tried to go with Luma, NextGen Healthcare’s own...
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Product
NextGen Enterprise PM doesn't really need anything. It is a well-oiled product and doesn't break. We...
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Relationship
There are some fantastic people on the NextGen Healthcare support team. When we reach someone that...
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Loyalty
NextGen Healthcare will be requiring all clinics to transition to a hosting situation through...
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Loyalty, Product
We use a third-party portal because NextGen Healthcare's portal is coming along too slowly. The...
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Value
We have been able to offer our community lower startup and ongoing costs for a fully functioning EHR...
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Loyalty, Value
As an enterprise, changing PM systems would be a very costly venture. I believe that if we were to...
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Loyalty, Value
We are not sure yet whether NextGen Enterprise PM is part of our long-term plans. The biggest thing...
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Loyalty, Operations, Product
NextGen Enterprise PM falls short in terms of ease of use. It is a very stale application; it hasn’t...
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Loyalty, Value
There is no reason we wouldn't buy NextGen Enterprise PM again. Using multiple solutions from...
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Operations
I wish we had somebody from NextGen Healthcare here for our go-live to help walk us through learning...
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Product
I would like to see fewer clicks in certain functions, such as scheduling. However, NextGen...
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Relationship
NextGen Healthcare doesn’t keep all of their promises about the things that they are supposed to...
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Value
We pay a very large amount in maintenance agreements every year, but now NextGen Healthcare wants to...
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Product
NextGen Enterprise PM is a very robust system. It has a very robust front-to-back revenue cycle...
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Product, Value
NextGen Enterprise PM is built on 32-bit architecture and looks like it is stuck in the late '90s....
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Culture, Value
NextGen Healthcare promotes a billing system so that they can do our billing or so that we can get...
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Culture
I found out recently that NextGen Healthcare actually has a whole module for our specialty. If they...
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Loyalty
NextGen Healthcare was not the driving force behind us leaving; it was more that we wanted to go to...
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Relationship, Operations
For training, it would be cool to have a NextGen Healthcare support person who is familiar with us...
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Value
All the good features from NextGen Healthcare are add-ons that we have to pay for. For example, they...
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Relationship
We have a NextGen Healthcare person that we can reach out to, but they are not super responsive. We...
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Product
NextGen Healthcare makes using NextGen Enterprise PM fairly easy, but some people really struggle...
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Loyalty
I recently learned that NextGen Healthcare is working on some RCM AI, and we want to start looking...
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Relationship, Product
The vendor has a lot of known issues, and there are problems with the application itself. The...
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Operations
NextGen Healthcare provides zero training other than videos. They are really hands off. There are...
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Value
NextGen Enterprise PM is not completely intuitive, but it is not terrible. However, we have to use a...
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Product
I have been using NextGen Enterprise PM for over a decade, and it really hasn’t changed that much....
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Product
Using multiple products from NextGen Healthcare, we have visibility and granularity into operations....
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Operations
NextGen Healthcare’s training depends on what package someone purchases. There is either a...
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Relationship, Product
When it comes to outcomes, NextGen Enterprise PM rates in the middle of the road. It just does the...
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Product, Value
From where we were before to now, we have definitely benefited. We have learned a lot through that...
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Product
One of NextGen Healthcare’s biggest pros and cons is that the system is highly customizable, so they...
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Loyalty
The decision to switch from NextGen Enterprise PM came from higher up at the company. There was a...
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Loyalty, Product
I would buy NextGen Enterprise PM again. I'm a longtime NextGen Healthcare user. They have had some...
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Value
With NextGen Healthcare, it has recently felt like there has been a license per provider for...
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Relationship, Operations
NextGen Healthcare could support us better by having more frequent lunch-and-learn webinars and more...
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Operations, Product
NextGen Enterprise PM has a steep learning curve at first for users. There are multiple ways to do...
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Relationship
NextGen Healthcare recently shifted a lot of their support overseas, and that can make scheduling...
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Operations
For training from NextGen Healthcare, we basically have to go and download their white papers. They...
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Loyalty, Value
I would probably buy NextGen Enterprise PM again; it would be one of the solutions that we would...
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Loyalty, Product
NextGen Enterprise PM can integrate with HL7 interfaces. The vendor is starting to move everything...
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Product
The main problem with NextGen Healthcare is that their technology is fairly stagnant. I have not...
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Loyalty
I have some concerns about how NextGen Healthcare is going to do in the long run because of...
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Relationship
NextGen Healthcare’s support has taken a hit lately. Their Success Community is the web portal we...
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Relationship
The telehealth in NextGen Enterprise PM works well, and I haven’t heard about any problems with it....
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Product
The reporting mechanism and canned reports work really well. It is hard to track claim progress in...
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Product
The reporting could use a little work. Some of the filters could add a little more. When doing big...
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Value
With NextGen Healthcare, it seems like every little thing is an extra. If we wanted to do behavioral...
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Operations
I have never received training from NextGen Healthcare. When we do an upgrade, they just send us a...
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Product
For the most part, NextGen Healthcare has a great EHR for smaller organizations, like a doctor's...
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Loyalty, Product
With NextGen Enterprise PM, there always seems to be a miss. The system is almost there. It has...
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Relationship
When we reach out for help from NextGen Healthcare, the support is painfully slow. It drags on for...
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Relationship, Product
We recently had some disconnects on upgrades because NextGen Healthcare has had a lot of staff...
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Value
The reporting is there in NextGen Enterprise PM; it just isn't as great as I would like. On the...
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Product, Value
Regarding billing and collections, NextGen Healthcare is very efficient.
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Loyalty
We are leaving NextGen Healthcare for another vendor.
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Relationship
Recently, NextGen Healthcare’s support has been really horrible. Years ago, NextGen Healthcare...
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Product
The scheduling interface in NextGen Enterprise PM follows what the database table does, not what the...
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Product
NextGen Enterprise PM is really easy to navigate, and it makes intuitive sense. It is easy to work...
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Product
It seems like NextGen Enterprise PM is the thing that NextGen Healthcare puts the least amount of...
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Culture, Loyalty, Relationship
NextGen Healthcare is prone to saying that they have the next best flavor coming out and that it...
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Loyalty
We had the telehealth service from NextGen Healthcare, but there were often operational issues with...
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Relationship
NextGen Healthcare is actually extremely good at providing support. The support people are pretty...
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Loyalty, Value
We looked into integrating the solution with another system, but the cost of that was just so out of...
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Relationship
NextGen Healthcare's support really stands out. All of the vendor's people are very supportive and helpful....
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Product
NextGen Enterprise PM is a user-friendly system. We haven't had any problems or issues with the...
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Relationship, Product
The billing goes well in NextGen Enterprise PM. It is very intuitive. It is easy to create claims,...
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Product
The reporting in NextGen Enterprise PM isn’t the best; it doesn’t meet my needs. I am pulling my...
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Value
NextGen Healthcare charges for every little thing. Eligibility checks and appointment reminders are...
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Product
NextGen Enterprise PM is showing its age. As payer interactions are getting more complex, we are...
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Culture, Value
When we have to interface with something, NextGen Healthcare charges us a fee to set it up, and then...
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Relationship
NextGen Healthcare switched how their support system works a few years ago. We used to be able to...
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Loyalty, Relationship, Product
I am very disappointed in the hosting and technical services from NextGen Healthcare. We have...
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Operations
We engaged with our PM consultant to do our build. We had them come on-site and learn our workflows...
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Operations
NextGen Healthcare is pretty good with their training.
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Relationship
We have to reach out to NextGen Healthcare when there is an outage to let them know when a module or...
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Loyalty, Product
When COVID-19 happened, we needed to have NextGen Healthcare develop an interface with the COVID-19...
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Value
NextGen Healthcare charges us for every little thing. Even if we need to request a module change,...
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Value
NextGen Healthcare has not managed to become cloud native. The cost of ownership is horrendous with...
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Culture, Value
The line items on our billing are ridiculous. We are going to have somebody go over bills with us...
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Operations
With training, it was like once NextGen Healthcare got our database done, they were ready to drop us...
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Relationship
I have a really good account manager and higher-up now. We also have a really good IT company that...
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Product
I don't have a problem with what I do in NextGen Enterprise PM. The PM side is easy. I don't hear...
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Product
The ease of use for NextGen Enterprise PM is not that bad. The product works. It is fine. However,...
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Product
NextGen Healthcare could improve reporting with revenue cycle turnaround. We really have to know how...
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Culture, Value
As each new service becomes available in NextGen Enterprise PM, an additional fee comes with it....
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Relationship
We meet with NextGen Healthcare regularly to talk about any issues.
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Product
The reporting functions with NextGen Enterprise PM are fantastic. It is probably the best of any PM...
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Product
In NextGen Enterprise PM, I don’t like the inability to drag and drop appointments. If a patient...
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Culture, Value
It is important for customers to read the statement of work from NextGen Healthcare very carefully....
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Product
Some of the benefits that we have seen from using multiple solutions from NextGen Healthcare have...
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Value
I will be more satisfied with NextGen Enterprise PM if we can get a smooth transition and upgrade...
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Relationship
NextGen Healthcare's support is really just not there. The vendor isn't proactive. We have to call...
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Loyalty, Product
NextGen Enterprise PM has very robust reporting capabilities, but we still hired a company to work...
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Operations
We have received new modules that we had to get training on from NextGen Healthcare, and we had to...
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Value
NextGen Healthcare wants to charge us for everything. In the past, when we would get a module,...
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Relationship
I would like more capable first-level support people from the vendor. This might just be a complaint...
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Product
The product’s accuracy, ease of use, and adaptability are all the biggest things I would mention to...
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Product
From a technical perspective, the fact that NextGen Enterprise PM is not purely web based is one of...
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Operations
Depending on our needs, NextGen Enterprise PM can be a good system. A lot of the issues that we have...
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Product, Value
NextGen Healthcare has a lot of great reporting features where we can track KPIs, but using those...
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Operations, Product
We recently found out that when NextGen Healthcare implemented NextGen Enterprise PM, they actually...
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Product
NextGen Enterprise PM is super user-friendly. The system makes it easy to look at our schedules and...
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Loyalty, Relationship, Value
We are just realizing that we are supplementing a lot of the things that NextGen Healthcare doesn’t...
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Relationship, Product, Value
We have noticed that using multiple NextGen Healthcare solutions gives us more of an opportunity to...
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Operations
NextGen Healthcare could have more intuitive web-based training. I believe that it is hard for them...
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Operations, Product
NextGen Healthcare could have better release notes for upgrades. The notes aren't all-inclusive, and...
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Relationship, Operations
NextGen Healthcare just needs to have better first-line people. We should also be able to call the...
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Loyalty, Product
We couldn't use NextGen Enterprise PM without also using NextGen Enterprise EHR. We have to have...
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Product
There is terrible reporting in NextGen Enterprise PM. Trying to figure out what reports I need to...
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Product
NextGen Healthcare gets a middle-of-the-road rating for their delivery of new technology. They...
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Relationship
I can rant for a long time about every open ticket that I have, all the effort I have to put in for...
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Relationship
NextGen Healthcare is not proactive. If they were proactive, they would contact us about things,...
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Loyalty
We will not be upgrading to NextGen Enterprise PM anytime soon. Our last upgrade went horribly, and...
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Product
NextGen Enterprise PM is robust. The flexibility we have is tremendous. I would like to see some...
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Product
NextGen Enterprise PM has a great reporting package attached to it. I definitely think that is a big...
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Loyalty, Product
NextGen Healthcare is actually doing some improvements on the NextGen Enterprise PM side that made...
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Culture, Operations
Our last upgrade for NextGen Enterprise PM was horrible. We never had to pay for upgrades in the...
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Relationship
I am more involved with NextGen Enterprise PM when there are problems, so I don't do a lot of the...
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Product
I like the reports in NextGen Enterprise PM. The reports are cool. Normally, if I need to find...
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Operations
NextGen Healthcare’s training depends on what we want training on because sometimes it is really...
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Value
Every time that NextGen Healthcare adds something, there is a cost. Even when we did the upgrades,...
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Product, Value
I like the scheduling piece in NextGen Enterprise PM; that part is really good. It is easy to tell...
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Operations, Product
The only thing that I really don't like about NextGen Enterprise PM is that it is a little bit...
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Relationship, Value
NextGen Healthcare will give us something and help us with some things, but then they don't. They...
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Loyalty
We decided to stop using NextGen Enterprise PM because we wanted to go with software that would...
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Relationship
NextGen Healthcare doesn't keep all of their promises. We have had many conversations with the...
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Relationship
I would give NextGen Healthcare's tech support a high rating for when we use their portal, but that...
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Relationship, Product
We are a PM-only client, so we have to bolt everything onto NextGen Enterprise PM to make things...
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Operations
There is no ongoing training for the system. Users can buy a license to NextGen Healthcare's portal,...
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Culture, Value
NextGen Healthcare doesn't avoid charging us for every little thing. Their charging has actually...
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Product
I have always been a NextGen Healthcare cheerleader. I think that the vendor's PM application is a...
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Relationship, Operations
The reason NextGen Healthcare got a lower score this year is that they fired all of their staff...
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Culture, Relationship
I would absolutely recommend NextGen Enterprise PM. I am very transparent, and I will give the good...
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Loyalty
Even if NextGen Healthcare offers something, we have to have other things to make it function. For...
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Relationship, Product
NextGen Healthcare doesn't ever really do anything new. They keep to the status quo. I am not a big...
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Relationship
I would like to see the vendor have more domestic support. They implemented a new process, and I...
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Product
The eligibility checking in NextGen Enterprise PM could use some improvements. The system's results...
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Product
NextGen Enterprise PM's greatest strengths are scheduling and billing. The system can handle a lot...
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Loyalty, Product
We are comparing different EHRs. NextGen Enterprise PM functions and works for what it is, but we...
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Value
NextGen Healthcare is infamous for charging. Across the board, it seems like any little thing we...
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Relationship
NextGen Healthcare has ups and downs. Every time they get bought out, their whole support process...
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Product
We had a minor update for NextGen Enterprise PM, and when NextGen Healthcare moved the update into...
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Operations
We have to request training from NextGen Healthcare. One time, I wanted a general refresher course...
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Product
We use a lot of customized templates in NextGen Enterprise PM, and those work. Also, the system has...
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Product
We wanted to get some departments into NextGen Enterprise PM and integrate them, but that just fell...
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Relationship
The community of NextGen Enterprise PM users submits ideas, and then other users can vote for those...
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Operations, Product
I would buy NextGen Enterprise PM again, but we bought the system many years ago, and the setup was...
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Product
NextGen Enterprise PM doesn't change much, so there haven't been a whole lot of promises, but I'm...
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Value
NextGen Healthcare charges for little things with NextGen Enterprise PM but less so than with their...
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Relationship
NextGen Healthcare has a better support team for NextGen Enterprise PM. Granted, we don't have to...
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Loyalty
We are locally hosted, and that is how we want to be. NextGen Healthcare wants all clients to be...
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Loyalty, Relationship
I just don’t know what NextGen Healthcare is going to do. Right now, they are going through some...
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Value
NextGen Healthcare talks about how they have this great eligibility checker, but they charge us for...
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Product
NextGen Enterprise PM's biggest strength is its EHR integration. We also like that we can make...
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Relationship
I don't think that NextGen Healthcare reaches out to us. Their service is very reactive, and we...
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Product
We are really light users of NextGen Enterprise PM, but I want it to be a web-based solution. We are...
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Loyalty, Relationship, Product
I have argued with NextGen Healthcare about their future state. I don't want them to be like...
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Value
We have a module in NextGen Enterprise PM that was really cheap to start up, but if users don't read...
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Product
NextGen Enterprise PM is actually one of the best scheduling systems available. That is one of my...
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Loyalty, Relationship
NextGen Healthcare is solving a lot of problems. The vendor has new stuff coming, and they do a good...
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Product
NextGen Healthcare has worked well with integrating what the providers need and want out of an EHR...
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Relationship
I haven't had a lot of communication with NextGen Healthcare, so I can't say whether they are being...
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Culture
At one point, we went with an outside company to help us with some quality information, but it...
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Loyalty, Operations
Achieving interoperability with all of our equipment hasn't gone as smoothly as we had hoped in...
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Loyalty, Product
NextGen Enterprise PM is very easy to use. We haven't had any problems with it. Our billing has...
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Relationship, Product
NextGen Enterprise PM’s billing module is very good. It does a good job with scheduling. We can...
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Product
I would like to see the programs that NextGen Healthcare offers work. We have NextGen Mobile. When...
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Product
Some of NextGen Healthcare's modules, like their portal, are horrible. We are required under our...
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Loyalty
We were looking recently to get all our patient notifications and everything under one umbrella. Our...
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Operations
NextGen Healthcare could improve their training by not just referring people to white papers. The...
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Product
NextGen Enterprise PM works. There is nothing that I can say I really like or dislike about it. It...
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Relationship, Operations
I work with the technical team a lot on the PM system. That is very difficult. NextGen Healthcare...
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Relationship
The level-one support people never solve my issues. I never have zero tickets. It is annoying when...
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Relationship
When I have a problem, NextGen Healthcare’s people tell me to take a look at a known issue to see...
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Culture
There is always penny-pinching from NextGen Healthcare. Their salespeople should know their clients....
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Product
NextGen Enterprise PM works better than the EHR, at least for our specialty.
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Relationship, Product, Value
Nextgen Enterprise PM has been very broken since the upgrade to version 6.2021.1. We have had to...
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Relationship, Product
I don't like NextGen Healthcare's product; it is not my favorite PM system that I have worked on....
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Product
I haven’t been able to find functionality for tracking response times for eligibility verification...
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Operations, Product
Whenever NextGen Healthcare does a lot of updates, most of the updates have to do with the EMR, so...
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Product
There is a lot of clicking in NextGen Enterprise PM. Certain things are hardcoded, which makes stuff...
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Product
NextGen Enterprise PM works pretty well. We are happy with NexGen Healthcare. However, the solution...
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Product
NextGen Enterprise PM does well with trying to do billing the way we need because we have a lot of...
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Operations
We just don't have the opportunity to do NextGen Healthcare’s training. It is not feasible at the...
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Product
There are some big issues with the solution's software that NextGen Healthcare hasn’t fixed. We are...
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Operations, Product
The upgrade is rough with a seemingly less-than-stellar beta testing process after launching. There...
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Relationship
With NextGen Enterprise PM, there are known issues that probably happen for every EHR or practice...
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Product
Some reporting features could be improved in NextGen Enterprise PM. We have some Hierarchical...
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Relationship
Whenever we have any kind of issue with NextGen Enterprise PM, we have to wait for someone from...
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Product
On the NextGen Enterprise PM side, I like all of the automation processes. We use noncoordinated SIM...
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Relationship, Product
NextGen Healthcare’s code releases are not very clear. They often aren't tied to the tickets that we...
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Operations
In the past, there has not been really good training for keeping up with the system and the new...
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Culture, Product
It seems like NextGen Healthcare is trying to throw new products at us instead of extending the...
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Loyalty, Product
My number-one consideration for a new EHR is customizability. I would stay with NextGen Healthcare...
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Relationship
The quality of support has gone way down. Moving support to India can be just fine, but the way that...
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