NextGen Enterprise PM Commentary

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I would like to see an ongoing library of training that users can do on their own when we have...

NextGen Healthcare’s support has dropped. I can't say it's better. NextGen Healthcare has a very...

NextGen Healthcare does a great job of listening; they take our feedback and work it into what their...

NextGen Healthcare is very reasonable with the cost. They almost deserve a top score for us...

Only because of a recent upgrade was NextGen Healthcare involved in training efforts. Otherwise,...

The EHR and PM integration is really critical for us. I don't see us looking at independent...

NextGen Enterprise PM can be great. It has a lot of functionality. I love that in the newer version,...

NextGen Healthcare charges us outrageously, and nowadays, they charge us to upgrade even though it...

Sometimes I know more than NextGen Healthcare's support people; things have really changed over the...

NextGen Enterprise PM is customizable, but the training doesn't teach all the nuances based on our...

Our physicians don't like the new upgrade to the system that we were mandated to go on. I don't...

NextGen Healthcare's vision is improving under the new CEO, but with all this AI technology...

NextGen Healthcare's support has gone downhill since being bought over back in Sept 2023. They work...

We have been using NextGen Healthcare's solutions for many years, but we feel a little stuck with...

NextGen Healthcare has formed relationships and bought out software companies, but the solutions...

We haven't had any issues with anything on the practice management side of things. NextGen...

It would be nice if NextGen Healthcare responded to tickets in a timely fashion, didn't shuffle them...

We've been on NextGen Enterprise EHR for many years now. We have done a lot of work in NextGen...

NextGen Enterprise PM is an easy system to use. It's more simplified than the vendor's EHR. That...

When I look at my bill for the solution, it is hard for me to say that I feel like I am getting my...

NextGen Healthcare has struggled a little bit with the solution's capabilities lately. The solution...

NextGen Healthcare could tighten up some of their training. In healthcare, one of the challenges...

NextGen Healthcare has the new Ambient Assist offering, and they are using a lot of AI products...

NextGen Healthcare has made a lot of improvements. I would have given NextGen Healthcare a lower...

We have integrated deeply with NextGen Healthcare. We use all their internal products.

Consistency and reliability is probably one of the biggest reasons I would want to buy NextGen...

The ability for customization is the strength of NextGen Healthcare's EHR. Adding more customization...

We are leaving NextGen Enterprise PM because we have too many third-party vendors along with NextGen...

We have tickets open for a long period of time with NextGen Healthcare support. We have had some...

NextGen Healthcare is just a software vendor. I wouldn’t buy them again, because of the lack of...

NextGen Enterprise PM is not terrible. It is pretty easy to schedule and reschedule. Schedule...

NextGen Enterprise PM meets our reporting requirements really well. The system does a good job of...

Support has not been great lately with NextGen Healthcare. We just lost our dedicated technical...

A lot of what NextGen Healthcare delivered with the recent upgrade came with a lot of new issues. We...

NextGen Healthcare is lagging behind the market in solution capabilities. But they are about to leap...

On the PM side, if we know what we're doing, we get pretty good outcomes. The system has some...

NextGen Healthcare is transparent in the fact that they tell us what they’re charging us.

NextGen Healthcare doesn't give us a lot of options in terms of which clearinghouse we can work...

NextGen Healthcare is not part of our long-term plans. We are going with another solution. That was...

NextGen Healthcare stays on top of regulations. That is a key thing in any healthcare setting.

NextGen Healthcare recently updated their support portal, so now we have a dashboard to see the...

With NextGen Healthcare, our interfaces are frequently broken, and the vendor cannot tell us when...

As long as we have money, NextGen Healthcare can do whatever we want them to do. Each year, costs...

With NextGen Healthcare, there are usually ways to make things work, but multiple extra steps are...

We are always waiting for new releases for known issues from the vendor, so we have workarounds. We...

NextGen Enterprise PM does everything that we need it to do fundamentally. End-user reporting is our...

I haven’t really seen a road map from NextGen Healthcare for the product. I haven't heard of much...

The issue with the vendor’s support is our inability to get the right level of knowledge in a timely...

NextGen Healthcare bills for everything. For example, every time we have upgraded the system in the...

The vendor has good support for NextGen Enterprise PM. I love the vendor's tier-two and tier-three...

NextGen Healthcare's tier-one support is bad, but I am not an average client. I know the product...

NextGen Healthcare needs to upgrade their core PM product to make it a better product in the...

NextGen Healthcare's billing rules are very old school. The vendor is black and white, and billing...

I don't think that anyone has the time or energy right now to start from scratch with a practice...

Before NextGen Healthcare changed their leadership structure, our partnership with them was pretty...

I don't think that NextGen Enterprise PM is worth the price. The system is extremely expensive. It...

We are a little bitter about NextGen Enterprise PM. I love NextGen Healthcare, but if I could start...

The scheduling system is very basic. The scheduling customization, where we can schedule what an...

The system is super flexible. NextGen Healthcare has just about every billing scenario built into...

NextGen Enterprise PM is fairly straightforward when it comes to billing and charge capture. It...

We are currently having issues with clearinghouses in NextGen Enterprise PM, including eligibility...

NextGen Healthcare is not transparent with its prices and items that were not previously charged and...

With NextGen Healthcare's support, sometimes our support tickets remain open for months. That is...

I think the vendor tries to deliver new technology, but they just don’t quite make it. The...

I have been through enough computer changes to know that there are always issues after any upgrade,...

When I am training new staff members on how to use NextGen Enterprise PM, the training is all over...

If we are looking for an outcome that is part of reporting, I can run a quick report or query to see...

We have not received tangible benefits from using the solution. The only thing that I currently like...

The vendor’s training is horrible. We get online with them, and they click through everything so...

We have regular calls with NextGen Healthcare, but the response is often the same. They are always...

We have benefited from the tight integration among the NextGen Healthcare modules. That has the...

We have used NextGen Enterprise PM for a very long time, and we have heavily customized it to fit...

I have heard that NextGen Healthcare has had all sorts of problems with their portal, so we have...

I feel like some of the techs at NextGen Healthcare are more interested in closing our ticket...

The product is very expensive, and every time we want some new functionality, we get...

Overall, the product is good, and it meets our needs. It is nice to have the ability to customize...

Everyone at NextGen Healthcare is Johnny-on-the-spot. NextGen Healthcare's people always provide the...

NextGen Enterprise PM rarely changes. Everything goes according the the status quo here. The system...

Lately, NextGen Healthcare has changed the way the vendor does updates and upgrades, and they say...

NextGen Healthcare's new module is not easy to use. All of our users who are new to the system don't...

We are looking at other vendors because NextGen Healthcare's support is now almost completely...

We don't have an upgrade specialist at NextGen Healthcare right now. I have a trained person who...

I'm really disappointed with NextGen Healthcare right now. I have been a big fan of NextGen...

With the added charges, we simply can’t afford NextGen Healthcare's population health upgrade. They...

With every new release, we are finding major problems. Even NextGen Healthcare's people are telling...

At the moment, NextGen Healthcare's PM system isn't stable. A colleague of mine just had to cancel...

NextGen Healthcare's support is a major problem. When we submit tickets, the priority levels are...

In general, NextGen Healthcare is becoming increasingly cost prohibitive. They even changed their...

I have a competent account manager. They give me advance notice and keep me informed about what is...

We were looking to move away from NextGen Healthcare's system, but due to the current state of the...

The main thing we use the system for is scheduling. The system is intuitive and easy to use. We...

We have a great NextGen Healthcare customer representative, and we have a great technical...

Asking me whether I would buy NextGen Healthcare again is like asking whether I would buy a...

NextGen Healthcare doesn’t give us a timeline for things. They tell us that maybe they will fix...

The tangible benefit our organization has realized by using multiple solutions from NextGen...

We went with another vendor for scheduling. I tried to go with Luma, NextGen Healthcare’s own...

NextGen Enterprise PM doesn't really need anything. It is a well-oiled product and doesn't break. We...

There are some fantastic people on the NextGen Healthcare support team. When we reach someone that...

NextGen Healthcare will be requiring all clinics to transition to a hosting situation through...

We use a third-party portal because NextGen Healthcare's portal is coming along too slowly. The...

We have been able to offer our community lower startup and ongoing costs for a fully functioning EHR...

As an enterprise, changing PM systems would be a very costly venture. I believe that if we were to...

We are not sure yet whether NextGen Enterprise PM is part of our long-term plans. The biggest thing...

NextGen Enterprise PM falls short in terms of ease of use. It is a very stale application; it hasn’t...

There is no reason we wouldn't buy NextGen Enterprise PM again. Using multiple solutions from...

I wish we had somebody from NextGen Healthcare here for our go-live to help walk us through learning...

I would like to see fewer clicks in certain functions, such as scheduling. However, NextGen...

NextGen Healthcare doesn’t keep all of their promises about the things that they are supposed to...

We pay a very large amount in maintenance agreements every year, but now NextGen Healthcare wants to...

NextGen Enterprise PM is a very robust system. It has a very robust front-to-back revenue cycle...

NextGen Enterprise PM is built on 32-bit architecture and looks like it is stuck in the late '90s....

NextGen Healthcare promotes a billing system so that they can do our billing or so that we can get...

I found out recently that NextGen Healthcare actually has a whole module for our specialty. If they...

NextGen Healthcare was not the driving force behind us leaving; it was more that we wanted to go to...

For training, it would be cool to have a NextGen Healthcare support person who is familiar with us...

All the good features from NextGen Healthcare are add-ons that we have to pay for. For example, they...

We have a NextGen Healthcare person that we can reach out to, but they are not super responsive. We...

NextGen Healthcare makes using NextGen Enterprise PM fairly easy, but some people really struggle...

I recently learned that NextGen Healthcare is working on some RCM AI, and we want to start looking...

The vendor has a lot of known issues, and there are problems with the application itself. The...

NextGen Healthcare provides zero training other than videos. They are really hands off. There are...

NextGen Enterprise PM is not completely intuitive, but it is not terrible. However, we have to use a...

I have been using NextGen Enterprise PM for over a decade, and it really hasn’t changed that much....

Using multiple products from NextGen Healthcare, we have visibility and granularity into operations....

NextGen Healthcare’s training depends on what package someone purchases. There is either a...

When it comes to outcomes, NextGen Enterprise PM rates in the middle of the road. It just does the...

From where we were before to now, we have definitely benefited. We have learned a lot through that...

One of NextGen Healthcare’s biggest pros and cons is that the system is highly customizable, so they...

The decision to switch from NextGen Enterprise PM came from higher up at the company. There was a...

I would buy NextGen Enterprise PM again. I'm a longtime NextGen Healthcare user. They have had some...

With NextGen Healthcare, it has recently felt like there has been a license per provider for...

NextGen Healthcare could support us better by having more frequent lunch-and-learn webinars and more...

NextGen Enterprise PM has a steep learning curve at first for users. There are multiple ways to do...

NextGen Healthcare recently shifted a lot of their support overseas, and that can make scheduling...

For training from NextGen Healthcare, we basically have to go and download their white papers. They...

I would probably buy NextGen Enterprise PM again; it would be one of the solutions that we would...

NextGen Enterprise PM can integrate with HL7 interfaces. The vendor is starting to move everything...

The main problem with NextGen Healthcare is that their technology is fairly stagnant. I have not...

I have some concerns about how NextGen Healthcare is going to do in the long run because of...

NextGen Healthcare’s support has taken a hit lately. Their Success Community is the web portal we...

The telehealth in NextGen Enterprise PM works well, and I haven’t heard about any problems with it....

The reporting mechanism and canned reports work really well. It is hard to track claim progress in...

The reporting could use a little work. Some of the filters could add a little more. When doing big...

With NextGen Healthcare, it seems like every little thing is an extra. If we wanted to do behavioral...

I have never received training from NextGen Healthcare. When we do an upgrade, they just send us a...

For the most part, NextGen Healthcare has a great EHR for smaller organizations, like a doctor's...

With NextGen Enterprise PM, there always seems to be a miss. The system is almost there. It has...

When we reach out for help from NextGen Healthcare, the support is painfully slow. It drags on for...

We recently had some disconnects on upgrades because NextGen Healthcare has had a lot of staff...

The reporting is there in NextGen Enterprise PM; it just isn't as great as I would like. On the...

Regarding billing and collections, NextGen Healthcare is very efficient.

We are leaving NextGen Healthcare for another vendor.

Recently, NextGen Healthcare’s support has been really horrible. Years ago, NextGen Healthcare...

The scheduling interface in NextGen Enterprise PM follows what the database table does, not what the...

NextGen Enterprise PM is really easy to navigate, and it makes intuitive sense. It is easy to work...

It seems like NextGen Enterprise PM is the thing that NextGen Healthcare puts the least amount of...

NextGen Healthcare is prone to saying that they have the next best flavor coming out and that it...