NextGen Enterprise PM
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Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
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User Commentary

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Service and Support

Allscripts is very aware of the needs of the marketplace in the ED space. They have been proactively...

Nov 2022
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Manager

Implementation and Training

NextGen Healthcare is really bad at communicating. They think that they are training us, but really,...

Nov 2022
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Manager

Functionality and Upgrades

There are some things that are broken in the system that are known issues. I am not sure why NextGen...

Nov 2022
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VP/Other Executive

Technology

The solution that NextGen Healthcare provides is very behind the times. It is a really manual...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

NextGen Enterprise PM communicates well, but the product leaves something to be desired with regard...

Nov 2022
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Manager

Service and Support

We get alerts from NextGen Healthcare when they have ongoing issues.

Nov 2022
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Manager

Future Outlook

NextGen Healthcare’s UGMs are all about the new things that the vendor is tacking onto the product;...

Nov 2022
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Director

Future Outlook

Overall, NextGen Enterprise PM is a strong product. The vendor's strengths are long-term stability...

Nov 2022
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Director

Service and Support

There are a lot of proposed user enhancements that seem very quick and easy to do, but NextGen...

Nov 2022
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Director

Functionality and Upgrades

We are not on the current version of NextGen Enterprise PM, but we are scheduled for an upgrade. We...

Nov 2022
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CIO

ROI / Cost (care and feeding)

I feel that NextGen Healthcare charges too much. Every module or license comes with an additional...

Nov 2022
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CIO

Functionality and Upgrades

It is a struggle to get things done with NextGen Healthcare’s core team. It takes a lot of our...

Nov 2022
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Manager

ROI / Cost (care and feeding)

The vendor always tries to charge us every time we try to integrate anything.

Oct 2022
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Director

Service and Support

There is an obvious lack of assistance for the ticketing system. We have dealt with that system for...

Oct 2022
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Manager

Future Outlook

We are switching vendors because the NextGen Healthcare product isn’t easy to use. There are a lot...

Oct 2022
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Director

Functionality and Upgrades

The practice management piece has never been upgraded or changed through the years, so it is very...

Oct 2022
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CIO

Functionality and Upgrades

The usability challenges with NextGen Enterprise PM are what cause our physicians frustration. They...

Oct 2022
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CIO

Future Outlook

The vendor wants to upgrade. They hear our complaints. They say that if we upgrade, the system will...

Oct 2022
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CIO

Functionality and Upgrades

Our providers have been generally dissatisfied with NextGen Enterprise PM. They say that it often...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

The practice management side of the application is easy to use.

Sep 2022
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VP/Other Executive

Functionality and Upgrades

NextGen Enterprise PM needs cleaner user interfaces and a greater ability for practices to be...

Sep 2022
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VP/Other Executive

Lessons Learned

If people want customized content, they should be prepared to pay a consulting group for a large...

Sep 2022
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Manager

Functionality and Upgrades

NextGen Enterprise PM is pretty user friendly. I haven't had too many issues with it. The system...

Sep 2022
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Manager

Functionality and Upgrades

I wish that there were more reports in NextGen Enterprise PM. We want to generate some reports from...

Sep 2022
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Manager

Implementation and Training

Our recent upgrades for the system have gone pretty well. We haven't had any problems with...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We have to do a lot of clicking just to bill a claim in the system. NextGen Enterprise PM isn't easy...

Sep 2022
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Director

Functionality and Upgrades

I would tell a friend that the NextGen Healthcare PM system works fine. I wouldn't rave about it,...

Sep 2022
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Director

Relationship

We want more outreach. We almost never hear from NextGen Healthcare unless we reach out first. We...

Sep 2022
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Director

Functionality and Upgrades

NextGen Enterprise PM is a workhorse. The product is not sexy or glamorous, and it doesn’t wow me,...

Sep 2022
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Manager

Functionality and Upgrades

We never have big software issues with NextGen Enterprise PM. Whenever we get upgrades from NextGen...

Sep 2022
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Manager

Implementation and Training

I had a few people on my team do some training with me on the NextGen Healthcare software. I...

Sep 2022
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Analyst/Coordinator

Relationship

NextGen Healthcare does a really good job of keeping their support promises. They have recently had...

Sep 2022
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Manager

Functionality and Upgrades

It is nice to see certain information on the front screen of NextGen Enterprise PM. Having the date...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

NextGen Healthcare has done a good job of fine-tuning their product. The system's reports are...

Sep 2022
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Manager

Functionality and Upgrades

If NextGen Healthcare could find a way to hide the last encounter button, that would help us with...

Sep 2022
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Analyst/Coordinator

Implementation and Training

The vendor's initial training was great. We haven't used the vendor's ongoing training, but NextGen...

Sep 2022
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Manager

Functionality and Upgrades

NextGen Healthcare is always trying to improve, so a suggestion I have is fixing the issues we have...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The system has a learning curve, so it might take new users a week or so to get used to all of the...

Sep 2022
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Director

Functionality and Upgrades

I like the system. Its PM side is much more intuitive than its EHR side. We don't have to go through...

Sep 2022
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Manager

Functionality and Upgrades

For the most part, the product has been meeting our needs very well. We have a lot of flexibility...

Sep 2022
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Manager

Technology

I would like to see more control over reporting. Prior to NextGen Enterprise PM, we were on a...

Sep 2022
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Manager

Relationship

On NextGen Healthcare’s Success Community, which is their website for clients, we have a mechanism...

Sep 2022
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Manager

Functionality and Upgrades

NextGen Healthcare has known issues that they fix in the latest version of the product, but they...

Aug 2022
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Manager

Service and Support

I think there is a high turnover in NextGen Healthcare’s technical staff, so the techs have only...

Aug 2022
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Analyst/Coordinator

Service and Support

The vendor doesn't personally notify us about issues, but they do update their website with known...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The solution has a couple of glitches. Sometimes, when new versions of the solution come out, we...

Aug 2022
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Analyst/Coordinator

Technology

The vendor provided us with a mobile app. They are always looking to develop things to help their clients....

Aug 2022
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Analyst/Coordinator

Service and Support

I have worked with the vendor's support people a lot. NextGen Healthcare has a good support website....

Aug 2022
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Manager

Functionality and Upgrades

The financial reporting is weak, and the reporting needs to be more robust. Both the ad hoc and...

Aug 2022
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Manager

Relationship

NextGen Healthcare has made many promises over the years. I would say they have kept their promises...

Aug 2022
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Manager

Interfacing and Integration

NextGen Healthcare could have tighter integration between the EHR and PM for charges so that we can...

Aug 2022
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Manager

Implementation and Training

NextGen Healthcare has free training that is very basic. That training is great for someone who is...

Aug 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We definitely get our money's worth from the vendor. I would recommend NextGen Healthcare to a peer...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor could offer an option for electronic signatures. Other companies can provide...

Aug 2022
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Analyst/Coordinator

Implementation and Training

We really need good training from NextGen Healthcare. Their training mostly involves us looking...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

For the most part, NextGen Enterprise PM is pretty good. What I would like to see is some...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

NextGen Enterprise PM is not that easy to use. I am hoping that the ease of use is going to improve,...

Aug 2022
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Analyst/Coordinator

Relationship

The communication from NextGen Healthcare could be better. We get flash news about possible major...

Aug 2022
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Director

Relationship

NextGen Healthcare’s system delivers on its proclaimed functionalities. When there is something...

Aug 2022
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Director

Service and Support

NextGen Healthcare is struggling with its resources. They have slow response times for...

Aug 2022
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Director

ROI / Cost (care and feeding)

The current clients of NextGen Healthcare have an opportunity to capitalize on the vendor’s...

Aug 2022
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Director

Implementation and Training

The training has been substandard with NextGen Healthcare, and I feel like there is a catch-22...

Aug 2022
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Director

Functionality and Upgrades

When mandates come out, NextGen Healthcare responds and is able to deliver on the products that our...

Aug 2022
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Director

Relationship

NextGen Healthcare's support changed, so we no longer have a person assigned to our account....

Aug 2022
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Manager

ROI / Cost (care and feeding)

When NextGen Healthcare started out with billing, they were very proficient and good at billing, but...

Aug 2022
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Manager

Functionality and Upgrades

The billing system meets our needs. We are not going to change it. Our organization previously...

Aug 2022
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Manager

Relationship

We have been dealing with NextGen Healthcare for a long time, and honestly, things have been great....

Aug 2022
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Manager

Functionality and Upgrades

Usually, when we upgrade, we have to do two upgrades, one for the PM system and one for the EHR....

Aug 2022
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Director

ROI / Cost (care and feeding)

NextGen Enterprise PM is set up for small practices, and it is the most affordable and...

Aug 2022
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Director

Implementation and Training

NextGen Healthcare's ongoing training is mediocre and not very effective. A lot of the vendor's...

Aug 2022
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Director

Functionality and Upgrades

NextGen Healthcare’s software works pretty well, especially the billing and the reporting pieces....

Aug 2022
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Director

Functionality and Upgrades

We would like to see a better self-scheduling piece within the system. We are looking for a solution...

Aug 2022
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Director

Relationship

I would never buy the product again. NextGen Healthcare doesn’t do thorough research and doesn’t...

Aug 2022
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Manager

Functionality and Upgrades

The scheduling functionality in NextGen Enterprise PM is robust. The whole PM side of the system...

Aug 2022
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Manager

Technology

I have noticed that there are many processes that are automated in billing systems other than...

Aug 2022
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Manager

Service and Support

NextGen Healthcare's support processes are bad. It takes too long to get help or to get a response....

Aug 2022
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CMIO

Functionality and Upgrades

NextGen Enterprise PM is a solid billing system. We rarely get any complaints about the billing, and...

Aug 2022
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Director

Sales and Contracting

NextGen Healthcare could improve their pricing structure. If someone has a lot of part-time and per...

Jul 2022
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Director

Implementation and Training

As far as training goes, NextGen Healthcare has really evolved their eLearning platform. It is...

Jul 2022
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Director

Future Outlook

The new versions look really nice in NextGen Healthcare's software, so we are anticipating good...

Jul 2022
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Director

Functionality and Upgrades

When the vendor was moving to the new patient portal platform and keeping the cost low, they were...

Jul 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I have had some companies that do worse with nickel-and-diming, but I have had some that have done...

Jul 2022
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Analyst/Coordinator

Implementation and Training

We are doing an upgrade, and it does seem to be going much smoother than upgrades have gone before....

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

We do pretty much all of our scheduling just utilizing the PM system. There is a little more...

Jul 2022
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Manager

Functionality and Upgrades

In terms of delivering new technology, NextGen Healthcare is not doing very well. The system has...

Jul 2022
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Manager

Relationship

NextGen Healthcare is very noncommittal. There are a lot of known issues that the vendor will not...

Jul 2022
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Manager

ROI / Cost (care and feeding)

NextGen Healthcare is great, and all their products are very responsive. The outcomes are fabulous,...

Jul 2022
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Director

Service and Support

A few years ago, NextGen Healthcare started outsourcing their support, and ever since then, we have...

Jul 2022
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Director

Functionality and Upgrades

Everything is going smoothly for the billing staff and the front office staff with scheduling and...

Jul 2022
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Analyst/Coordinator

Service and Support

Most vendors' response times are between two and eight hours on a business day. However, we have...

Jun 2022
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Analyst/Coordinator

Technology

We are hosted by NextGen Healthcare. They provide support for our application. The vendor's hosting...

Jun 2022
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Director

Future Outlook

NextGen Enterprise PM is an okay system. However, everybody who has one of the big EMRs has issues...

Jun 2022
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Director

Relationship

NextGen Healthcare tries to keep their promises. They have a business, so they have to make business...

Jun 2022
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Director

ROI / Cost (care and feeding)

There is so much information to be collected, and there are a lot of different places to go with the...

Jun 2022
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Director

Functionality and Upgrades

I really like how easy the system is to use. NextGen Healthcare has a forum to suggest ideas. Users...

Jun 2022
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Director

Functionality and Upgrades

Between NextGen Healthcare's product and our hard work, we have kept our days in A/R consistently...

Jun 2022
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Director

Functionality and Upgrades

I would like the reporting features to be upgraded in the system. We don’t have a lot of government...

Jun 2022
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Director

Service and Support

A few years ago, there was a new executive at NextGen Healthcare who revamped the support. That was...

Jun 2022
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Director

Relationship

We have a very good relationship with NextGen Healthcare. One of our executives is very strategic in...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We would go with NextGen Healthcare again for practice management. The practice management product...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

Historically, the vendor’s executive involvement has been pretty good, but I haven't heard much from...

Jun 2022
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VP/Other Executive

Implementation and Training

We have a very robust clinical-informatics team at our organization, so we do a lot of our own...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The product does what it needs to do without being overly burdensome. I would like to see more...

Jun 2022
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VP/Other Executive

Relationship

The vendor needs to be more open about their road map and vision. I understand that the COVID-19...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don't like the way that NextGen Healthcare handles their formulary medications in the system. They...

Jun 2022
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Director

Implementation and Training

The vendor gives their customers as much training as the customer wants. The vendor charges for some...

Jun 2022
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Director

Service and Support

The vendor's tier-one support is horrible. If we can bypass tier one and get to a subject matter...

Jun 2022
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Director

Implementation and Training

The vendor has changed how they do upgrades, so we decided to revisit that and let them do our...

Jun 2022
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CEO/President

ROI / Cost (care and feeding)

I have dealt with a lot of vendors over the years, and our relationship with NextGen Healthcare is...

Jun 2022
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CEO/President

Implementation and Training

The product is uniform. There is very little variability there. That makes the training for the PM...

Jun 2022
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CEO/President

Functionality and Upgrades

Even though we are looking for a new hospital-based solution, we intend to keep NextGen Healthcare's...

Jun 2022
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Manager

Implementation and Training

NextGen Healthcare delayed the implementation services a bit to make sure all the insurance...

Jun 2022
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Manager

Functionality and Upgrades

The only issues I see with NextGen Enterprise PM are very small things. Some things change what I do...

Jun 2022
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Manager

Service and Support

Any time we have a problem or there is a glitch in the system, if we need something fixed, NextGen...

Jun 2022
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Director

Functionality and Upgrades

The PM system meets our needs. The financial pieces do what they are supposed to do.

Jun 2022
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CIO

ROI / Cost (care and feeding)

NextGen Healthcare's practice management solution is the best in class. It works for small and large...

Jun 2022
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CIO

Functionality and Upgrades

Billing insurance is a nightmare, and that is just getting worse. NextGen Enterprise PM has really...

Jun 2022
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CIO

Functionality and Upgrades

Upgrades with NextGen Enterprise PM are incredibly painful; it takes months of sustained effort to...

Jun 2022
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Director

Implementation and Training

We don't get a lot of ongoing training from NextGen Healthcare. The vendor has the same redundant...

Jun 2022
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Director

Functionality and Upgrades

NexGen Healthcare does have a vision they are trying to deliver on. I would love to see them slow...

Jun 2022
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CIO

Win/Loss - Why they were selected (by current clients)

We got tired of our previous system, so we evaluated different vendors, and we decided to go with...

May 2022
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CIO

Functionality and Upgrades

There are things that we like about the system, and there are things we don't like about it, but...

May 2022
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CIO

Service and Support

Since COVID-19 happened, NextGen Healthcare's customer service seems to have declined. The vendor is...

May 2022
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CIO

ROI / Cost (care and feeding)

Anytime we sneeze, the vendor wants to charge us. Our leadership is particularly vocal about that.

May 2022
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CIO

Other Observations & Comments

The training is all web based. If we ask a question, the vendor directs us to a web tutorial. The...

May 2022
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CIO

Service and Support

We pretty much initiate any new things. NextGen Healthcare will rarely come to tell us about new...

May 2022
||
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CIO

Future Outlook

We have several projects that are underway, so once we do an upgrade and implement a couple of...

May 2022
||
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Analyst/Coordinator

Relationship

Our account manager is really good and covers us on all of the software we have from NextGen...

May 2022
||
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Analyst/Coordinator

Service and Support

One area we continue to struggle with is support. The support is good for some things, but it really...

May 2022
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Director

Functionality and Upgrades

NextGen Enterprise PM is a good product that works well. We just have to stay in contact with the...

May 2022
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Director

Future Outlook

NextGen Enterprise PM still needs some work on integration. Otherwise, we probably would not be...

May 2022
||
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Director

Functionality and Upgrades

In the past, we had good upgrades with NextGen Healthcare, but our most recent upgrade was a...

May 2022
||
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Analyst/Coordinator

Technology

We use both NextGen Enterprise PM and NextGen Enterprise EHR, which function well together as one...

May 2022
||
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Director

Functionality and Upgrades

We have run across a problem with NextGen Enterprise PM, and I don't have a good fix for this...

May 2022
||
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Director

Service and Support

I don't have any problem with NextGen Enterprise PM's support if I get a quick answer. The answers...

May 2022
||
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Director

Functionality and Upgrades

I think NextGen Enterprise PM's lack of customizable features may be for our benefit. The vendor's...

May 2022
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Analyst/Coordinator

Interfacing and Integration

There are things that are missing in terms of integrations and connectivity with other products. I...

May 2022
||
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Analyst/Coordinator

Service and Support

The support is actually really good. I usually get people who are fairly knowledgeable, and these...

May 2022
||
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Analyst/Coordinator

Relationship

In terms of proactive service, we don't really get anything from the vendor other than when I ask...

May 2022
||
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Analyst/Coordinator

Implementation and Training

The vendor doesn't really do any training. They do provide training videos that we can go online and...

May 2022
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don't really mess with NextGen Enterprise PM beyond setting up users, so I would buy the system...

May 2022
||
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Analyst/Coordinator

Functionality and Upgrades

I am not really too thrilled with the way that the program looks. The appearance makes the system...

May 2022
||
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Manager

Relationship

We don't see any executive involvement. For a company as large as NextGen Healthcare is, their...

May 2022
||
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Manager

Service and Support

Sometimes when we have to open up a ticket and we mark something critical, we don't get any...

May 2022
||
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Manager

Service and Support

We have had to bring some things to the vendor's attention to fix after a standard or a law has been...

May 2022
||
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Manager

Functionality and Upgrades

We love NextGen Healthcare. On the PM side, running reports is really awesome.

May 2022
||
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Manager

Functionality and Upgrades

On the billing side, I love the system because it is easier to use and more streamlined than what we...

May 2022
||
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Manager

Interfacing and Integration

The integration with the EMR is very good. We have had a couple of hiccups, but those have been IT...

May 2022
||
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Manager

Service and Support

NextGen Enterprise PM is very easy to work with. Whenever we have any questions or anything, we just...

May 2022
||
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CEO/President

Future Outlook

There is a big upgrade coming out, and I anticipate that the vendor will continue to take care of us...

May 2022
||
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CEO/President

Functionality and Upgrades

We use NextGen Healthcare's clearinghouse along with the PM system, and those things meet our needs....

May 2022
||
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CEO/President

Functionality and Upgrades

One thing that NextGen Healthcare could do better is their billing. It is complicated to make...

May 2022
||
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Manager

Functionality and Upgrades

When it comes to the schedules and everything, the system is really dummy friendly. It is not...

Apr 2022
||
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Director

Other Observations & Comments

We are discussing whether the version of NextGen Enterprise PM that we have is sufficient for what...

Apr 2022
||
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Director

Functionality and Upgrades

NextGen Enterprise PM's strength is that it works. We haven't had any significant downtime. What the...

Apr 2022
||
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Director

Functionality and Upgrades

The downside of NextGen Enterprise PM is that we don't have as much control over things as we do in...

Apr 2022
||
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Manager

Functionality and Upgrades

The only issue that I am having right now is there is something that is broken in the background,...

Apr 2022
||
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Manager

Relationship

We have a support representative that reaches out to us, and they review the tickets I have open....

Apr 2022
||
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Manager

ROI / Cost (care and feeding)

NextGen Healthcare charges us for every little thing. We try negotiating, but they are pretty much set....

Apr 2022
||
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CIO

ROI / Cost (care and feeding)

NextGen Healthcare does virtual visits well. They have a tool that they use for virtual visits, and...

Apr 2022
||
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CIO

Interfacing and Integration

Remote patient monitoring is not integrated very well within the product, and the vendor could do a...

Apr 2022
||
(0)
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Manager

Relationship

I would like to see NextGen Healthcare have a better hands-on approach with their customers. The...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

NextGen Enterprise PM is used for scheduling and reporting. We use a third party for our billing....

Apr 2022
||
(0)
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Director

Functionality and Upgrades

NextGen Enterprise PM works well with NextGen Enterprise EHR. NextGen Enterprise PM has been a good...

Mar 2022
||
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Director

Future Outlook

We are getting ready to upgrade to the latest version of the system. That version has some added...

Mar 2022
||
(0)
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Director

Service and Support

The vendor's support people are pretty good. In general, they are responsive. There are times when...

Mar 2022
||
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Director

Functionality and Upgrades

The vendor's upgrade and implementation processes have been very smooth, and they have gone really...

Mar 2022
||
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Director

ROI / Cost (care and feeding)

We are happy with the licensing changes that NextGen Healthcare has made. Those changes feel like...

Mar 2022
||
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CMIO

Implementation and Training

NextGen Healthcare has really improved the documentation and training that is available to clients....

Mar 2022
||
(0)
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CMIO

ROI / Cost (care and feeding)

NextGen Healthcare nickel-and-dimes for new service lines. But other than that, they are pretty on...

Mar 2022
||
(0)
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Manager

Relationship

NextGen Enterprise PM is one of the more powerful tools available, especially for scheduling. It is...

Mar 2022
||
(0)
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Manager

Future Outlook

With a new upgrade coming to NextGen Healthcare's software, we will have more interoperability, and...

Mar 2022
||
(0)
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Manager

Interfacing and Integration

We are comfortable using NextGen Enterprise PM. It integrates very well with our EHR and other...

Feb 2022
||
(0)
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Manager

Service and Support

The support for NextGen Enterprise PM is good. In the past, NextGen Healthcare had a different...

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

NextGen Healthcare is a little behind with some of their tools. There are some upgrades that I think...

Feb 2022
||
(0)
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Analyst/Coordinator

Lessons Learned

Some of NextGen Healthcare’s support team members seem to be a little more responsive and resolve...

Feb 2022
||
(0)
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Analyst/Coordinator

Relationship

NextGen Healthcare’s product handles two of our specialties really well. The billing is really...

Feb 2022
||
(0)
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Manager

Service and Support

We feel that we are smarter than NextGen Healthcare's level-one representatives.

Feb 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I am almost 100% happy with the system. We have some things that we have to work through with the...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

I feel like the solution is pretty user friendly. The new toolbar that the vendor brought to the...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

One pain point that we have with the solution is its consolidated billing. That is a very manual...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

I would love to be able to be logged in to more than one session in NextGen Enterprise PM. If I want...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

We have a couple of locations, but all of our locations' bills go out with the same name. The system...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

Doing file maintenance in the system can be a little bit painful. When we are saving information on...

Feb 2022
||
(0)
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Director

Service and Support

NextGen Healthcare's support needs to drastically improve. The vendor seems to be experiencing a...

Jan 2022
||
(0)
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Director

Implementation and Training

NextGen Healthcare's training is good, and our account executive is very involved with us. I am...

Jan 2022
||
(0)
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Director

ROI / Cost (care and feeding)

NextGen Healthcare's pricing needs to be more realistic or at least comparable to what we could get...

Jan 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

We pay a significant amount per provider. If one provider leaves, we have to still pay the license...

Jan 2022
||
(0)
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Director

Functionality and Upgrades

The practice management side of the system has been much easier to deal with than NextGen...

Jan 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We haven't had too many issues on the solution's PM side. NextGen Healthcare has worked with us on charges....

Jan 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I wish that the version of our patient portal that we had before the vendor updated it was still supported....

Jan 2022
||
(0)
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CMIO

Functionality and Upgrades

We have customized NextGen Enterprise PM to a point that makes us very successful when it comes to...

Jan 2022
||
(0)
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Manager

Service and Support

The best thing about NextGen Healthcare is their support. The support people get back to us. I have...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

NextGen Healthcare has reports that are standardized, and we can only pick from certain elements....

Jan 2022
||
(0)
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Manager

Relationship

NextGen Healthcare promised a new eligibility module a few years ago. I think that the vendor has...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

A lot of things in NextGen Enterprise PM aren't as automated as I would like them to be. Instead of...

Jan 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I think the PM tool is a really good product. The schedule is great, and our end users also have...

Jan 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

I would tell someone who is interested in the product to make sure they are doing enough testing on...

Jan 2022
||
(0)
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Analyst/Coordinator

Relationship

NextGen Healthcare does pretty well; they have got a really good account manager, and they have...

Jan 2022
||
(0)
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VP/Other Executive

Interfacing and Integration

We are all in with NextGen Healthcare and their product line. The only complaint that I have about...

Jan 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

We have never had any issues with NextGen Enterprise PM on the practice management side. The vendor...

Jan 2022
||
(0)
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CIO

Service and Support

We have been managing our own training since we went live. We try to resolve as much as we can...

Jan 2022
||
(0)
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CIO

Relationship

NextGen Healthcare has had a number of visions throughout the year, but they haven't necessarily...

Jan 2022
||
(0)
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COO

Service and Support

The system is not really customizable at all. There are some processes that result in issues...

Jan 2022
||
(0)
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COO

Functionality and Upgrades

Overall, the system functions pretty well. As far as reporting, ease of use, and functionality go,...

Jan 2022
||
(0)
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Manager

Service and Support

NextGen Healthcare's support is effective. For standard support, the turnaround is a couple of hours...

Jan 2022
||
(0)
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Manager

Other Observations & Comments

A PM system is not an EHR. NextGen Enterprise PM doesn't need as much updating or as many changes as...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

The system is pretty locked into its functionality, so it isn't very customizable. It takes someone...

Jan 2022
||
(0)
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Manager

Implementation and Training

NextGen Healthcare has really great white papers for everything, and they try to assist us every...

Jan 2022
||
(0)
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Manager

Implementation and Training

The vendor recently rolled out a well-versed training system that has guides and live webinars.

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

NextGen Healthcare doesn't really overpromise, and the product has had the same workflow for many...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

We love that we are able to interface directly with our databases and change the product however we...

Jan 2022
||
(0)
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Manager

Lessons Learned

The system is known for being a little buggy on releases. Overall though, the product works the way...

Jan 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

NextGen Enterprise PM is a very expensive product overall. It requires a lot of maintenance, but it...

Jan 2022
||
(0)
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Manager

Relationship

I talk to several VPs regularly. NextGen Healthcare really cares about my organization.

Jan 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

We wouldn't have stayed afloat during the pandemic without this system. We used the system to roll...

Jan 2022
||
(0)
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Manager

Interfacing and Integration

The practice management system is good as a standalone system, but the integration with the EHR...

Jan 2022
||
(0)
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Director

Service and Support

Whenever we have issues, we have to go to NextGen Success Community to open tickets. I don't know...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

We struggle to report the system's issues. The system crashes because it can't handle some reports,...

Dec 2021
||
(0)
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Director

Implementation and Training

NextGen Healthcare doesn't do a good job of informing their customers about training options. I...

Dec 2021
||
(0)
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Director

Service and Support

We have a significant number of cases open right now. The vendor's technical support people have...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

It seems like every time that we go through an upgrade, the upgrade will fix a problem, but then it...

Dec 2021
||
(0)
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Director

ROI / Cost (care and feeding)

NextGen Healthcare charges us for a lot of things. Every time that we get a new provider or run out...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

I would really like to see NextGen Healthcare take a deeper dive into some of their reporting...

Dec 2021
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

We have had great success with the solution. We can onboard new staff members on the solution very...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

The vendor's scheduling reports could be more robust. I would love to see them be enhanced. I also...

Dec 2021
||
(0)
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CEO/President

Implementation and Training

It is easy to train new users to effectively use NextGen Enterprise PM. The system is easy to use to...

Dec 2021
||
(0)
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 or  to see details.

CEO/President

Functionality and Upgrades

The functionality of NextGen Enterprise PM flows nicely, and the reports are easy to generate with...

Dec 2021
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

NextGen Enterprise PM is pretty user friendly. I like the toolbar that the vendor added to it in a...

Dec 2021
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I would love to be able to log on to more than one session of the system. If we see a patient in one...

Dec 2021
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

It can be a little painful to do file maintenance in the system. When we hit save, it takes about a...

Dec 2021
||
(0)
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