NextGen Enterprise PM
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
There are things that are missing in terms of integrations and connectivity with other products. I...
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The support is actually really good. I usually get people who are fairly knowledgeable, and these...
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In terms of proactive service, we don't really get anything from the vendor other than when I ask...
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The vendor doesn't really do any training. They do provide training videos that we can go online and...
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I don't really mess with NextGen Enterprise PM beyond setting up users, so I would buy the system...
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I am not really too thrilled with the way that the program looks. The appearance makes the system...
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We don't see any executive involvement. For a company as large as NextGen Healthcare is, their...
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Sometimes when we have to open up a ticket and we mark something critical, we don't get any...
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We have had to bring some things to the vendor's attention to fix after a standard or a law has been...
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We love NextGen Healthcare. On the PM side, running reports is really awesome.
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On the billing side, I love the system because it is easier to use and more streamlined than what we...
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The integration with the EMR is very good. We have had a couple of hiccups, but those have been IT...
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NextGen Enterprise PM is very easy to work with. Whenever we have any questions or anything, we just...
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There is a big upgrade coming out, and I anticipate that the vendor will continue to take care of us...
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We use NextGen Healthcare's clearinghouse along with the PM system, and those things meet our needs....
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One thing that NextGen Healthcare could do better is their billing. It is complicated to make...
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When it comes to the schedules and everything, the system is really dummy friendly. It is not...
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We are discussing whether the version of NextGen Enterprise PM that we have is sufficient for what...
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NextGen Enterprise PM's strength is that it works. We haven't had any significant downtime. What the...
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The downside of NextGen Enterprise PM is that we don't have as much control over things as we do in...
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The only issue that I am having right now is there is something that is broken in the background,...
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We have a support representative that reaches out to us, and they review the tickets I have open....
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NextGen Healthcare charges us for every little thing. We try negotiating, but they are pretty much set....
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NextGen Healthcare does virtual visits well. They have a tool that they use for virtual visits, and...
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Remote patient monitoring is not integrated very well within the product, and the vendor could do a...
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I would like to see NextGen Healthcare have a better hands-on approach with their customers. The...
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NextGen Enterprise PM is used for scheduling and reporting. We use a third party for our billing....
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NextGen Enterprise PM works well with NextGen Enterprise EHR. NextGen Enterprise PM has been a good...
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We are getting ready to upgrade to the latest version of the system. That version has some added...
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The vendor's support people are pretty good. In general, they are responsive. There are times when...
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The vendor's upgrade and implementation processes have been very smooth, and they have gone really...
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We are happy with the licensing changes that NextGen Healthcare has made. Those changes feel like...
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NextGen Healthcare has really improved the documentation and training that is available to clients....
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NextGen Healthcare nickel-and-dimes for new service lines. But other than that, they are pretty on...
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NextGen Enterprise PM is one of the more powerful tools available, especially for scheduling. It is...
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With a new upgrade coming to NextGen Healthcare's software, we will have more interoperability, and...
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We are comfortable using NextGen Enterprise PM. It integrates very well with our EHR and other...
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The support for NextGen Enterprise PM is good. In the past, NextGen Healthcare had a different...
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NextGen Healthcare is a little behind with some of their tools. There are some upgrades that I think...
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Some of NextGen Healthcare’s support team members seem to be a little more responsive and resolve...
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NextGen Healthcare’s product handles two of our specialties really well. The billing is really...
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We feel that we are smarter than NextGen Healthcare's level-one representatives.
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I am almost 100% happy with the system. We have some things that we have to work through with the...
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I feel like the solution is pretty user friendly. The new toolbar that the vendor brought to the...
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One pain point that we have with the solution is its consolidated billing. That is a very manual...
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I would love to be able to be logged in to more than one session in NextGen Enterprise PM. If I want...
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We have a couple of locations, but all of our locations' bills go out with the same name. The system...
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Doing file maintenance in the system can be a little bit painful. When we are saving information on...
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NextGen Healthcare's support needs to drastically improve. The vendor seems to be experiencing a...
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NextGen Healthcare's training is good, and our account executive is very involved with us. I am...
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NextGen Healthcare's pricing needs to be more realistic or at least comparable to what we could get...
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We pay a significant amount per provider. If one provider leaves, we have to still pay the license...
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The practice management side of the system has been much easier to deal with than NextGen...
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We haven't had too many issues on the solution's PM side. NextGen Healthcare has worked with us on charges....
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I wish that the version of our patient portal that we had before the vendor updated it was still supported....
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We have customized NextGen Enterprise PM to a point that makes us very successful when it comes to...
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The best thing about NextGen Healthcare is their support. The support people get back to us. I have...
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NextGen Healthcare has reports that are standardized, and we can only pick from certain elements....
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NextGen Healthcare promised a new eligibility module a few years ago. I think that the vendor has...
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A lot of things in NextGen Enterprise PM aren't as automated as I would like them to be. Instead of...
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I think the PM tool is a really good product. The schedule is great, and our end users also have...
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I would tell someone who is interested in the product to make sure they are doing enough testing on...
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NextGen Healthcare does pretty well; they have got a really good account manager, and they have...
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We are all in with NextGen Healthcare and their product line. The only complaint that I have about...
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We have never had any issues with NextGen Enterprise PM on the practice management side. The vendor...
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We have been managing our own training since we went live. We try to resolve as much as we can...
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NextGen Healthcare has had a number of visions throughout the year, but they haven't necessarily...
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The system is not really customizable at all. There are some processes that result in issues...
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Overall, the system functions pretty well. As far as reporting, ease of use, and functionality go,...
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NextGen Healthcare's support is effective. For standard support, the turnaround is a couple of hours...
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A PM system is not an EHR. NextGen Enterprise PM doesn't need as much updating or as many changes as...
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The system is pretty locked into its functionality, so it isn't very customizable. It takes someone...
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NextGen Healthcare has really great white papers for everything, and they try to assist us every...
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The vendor recently rolled out a well-versed training system that has guides and live webinars.
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NextGen Healthcare doesn't really overpromise, and the product has had the same workflow for many...
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We love that we are able to interface directly with our databases and change the product however we...
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The system is known for being a little buggy on releases. Overall though, the product works the way...
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NextGen Enterprise PM is a very expensive product overall. It requires a lot of maintenance, but it...
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I talk to several VPs regularly. NextGen Healthcare really cares about my organization.
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We wouldn't have stayed afloat during the pandemic without this system. We used the system to roll...
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The practice management system is good as a standalone system, but the integration with the EHR...
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Whenever we have issues, we have to go to NextGen Success Community to open tickets. I don't know...
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We struggle to report the system's issues. The system crashes because it can't handle some reports,...
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NextGen Healthcare doesn't do a good job of informing their customers about training options. I...
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We have a significant number of cases open right now. The vendor's technical support people have...
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It seems like every time that we go through an upgrade, the upgrade will fix a problem, but then it...
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NextGen Healthcare charges us for a lot of things. Every time that we get a new provider or run out...
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I would really like to see NextGen Healthcare take a deeper dive into some of their reporting...
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We have had great success with the solution. We can onboard new staff members on the solution very...
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The vendor's scheduling reports could be more robust. I would love to see them be enhanced. I also...
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It is easy to train new users to effectively use NextGen Enterprise PM. The system is easy to use to...
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The functionality of NextGen Enterprise PM flows nicely, and the reports are easy to generate with...
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NextGen Enterprise PM is pretty user friendly. I like the toolbar that the vendor added to it in a...
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I would love to be able to log on to more than one session of the system. If we see a patient in one...
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It can be a little painful to do file maintenance in the system. When we hit save, it takes about a...
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If NextGen Healthcare's customer service improved, that would greatly benefit our organization.
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The solution can be a little buggy. The storage space that it requires is astronomical. It really...
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We are constantly frustrated that the practice management side of the system doesn't allow us to do...
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We submit cases to the vendor's support people. We try to send cases to the right groups based on...
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Overall, NextGen Enterprise PM is a good solution. As we are growing, I am not sensing that NextGen...
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I don’t approve of the vendor's customer service. If I ask for assistance, I wait weeks for my...
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The system stays the same year after year. There aren't many changes. The system is very solid.
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We like the service the vendor has for real-time transactions. We implemented an insurance...
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We would like the ability to better integrate NextGen Enterprise PM with other solutions for patient...
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NextGen Healthcare has training resources that we can use and has an annual user conference. The...
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I haven't heard of any challenges or difficulties with upgrades and updates. NextGen Enterprise PM...
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NextGen Enterprise PM needs a cleaner approach. The main functions that our staff performs need to...
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NextGen Healthcare needs to survey their competitors and see what they are doing. Epic is the...
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It seems like NextGen Healthcare hasn’t made any real changes to the solution in too long. It needs...
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NextGen Healthcare’s service is proactive in that I have an assigned support person who contacts me...
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Overall, our experience with the practice management product has been pretty good. NextGen...
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We have had some challenges with interoperability. We have had to put in interfaces to try and keep...
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I have learned a lot about the solution in the past year. I am still getting to know the solution,...
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NextGen Healthcare is very good at keeping all their promises. Customer service is really off the hook....
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The product is very mature now, so we don’t see a lot of known bugs get released. That happened to...
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Our experience with NextGen Healthcare has been going pretty well. We have been on NextGen...
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There are always things that the vendor could enhance or that could improve our productivity. There...
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Over the last couple of years, the vendor has ramped up to have more executive involvement, and more...
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The system has always been really user friendly and fairly easy to support. NextGen Healthcare has...
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When patients are scheduling for appointments and the call center people are answering those calls,...
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The vendor has more market share than others, and that is important from a revenue cycle...
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The system has some architectural challenges as it is an older client/server. NextGen Healthcare...
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I like the product. We have written a lot of programming to make things work better between the EHR...
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There are a few things with claims that are still hard to do, such as adding different places that...
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I used to have an account representative, but NextGen Healthcare got rid of that recently....
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In terms of nickel-and-diming, there are some things the vendor will say are included, but then we...
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The product operates as the vendor has promoted. I really like the scheduling process that the...
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I really don’t have a lot of complaints or wishes about the PM side of the product. We run reports...
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Whether I would recommend the product to someone else would depend on their specific needs, but I...
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It has been great to be able to open a ticket online. And I try to fill out the surveys every time I...
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The only thing that makes me sad from time to time is when I get a representative that acts like...
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The vendor doesn’t nickel-and-dime us. If we want something very specific that is catered to us,...
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A while ago, we had a server changeover, and it was just chaos for a few months. The transition...
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NextGen Enterprise PM is a great product, and we don't really have any concerns. It works well for...
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We really like the scheduling features within NextGen Enterprise PM. We are able to customize our...
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Even with all the problems we have from time to time, I would still give almost the highest rating...
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We would really like to have more options for our patient statements. There is a limited number of...
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Basically, we pay for what we get. NextGen Enterprise PM has the tools in place that we need to...
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We don't really have any issues with NextGen Enterprise PM. NextGen Healthcare is pretty good about...
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I would almost give NextGen Healthcare the highest score for their executive involvement. We had an...
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NextGen Healthcare has the best practice management product on the market. It is the most flexible...
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There is nothing wrong with NextGen Enterprise PM; it works fine. I love that we can customize a lot...
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There is no bundling in our contract; charges are separate. We are paying for licenses. NextGen...
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Our account representative frequently meets with us. They are aware of the problems we have. That is...
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I think my questions are above the knowledge of the person that is helping me at NextGen Healthcare....
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I don’t think NextGen Healthcare is proactive. We have to be involved in order for them to engage....
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NextGen Healthcare has their own tools for different measures and the quality assurance of patients....
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We are revisiting NextGen Healthcare's training. Even though they tell me that they will give me all...
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NextGen Healthcare is very involved in implementation testing. If we have any problems, there is a...
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The system does very well as long as we know what the insurance is. We have to pay for an extra...
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My implementation of NextGen Enterprise PM went well, but NextGen Healthcare made a change in the...
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NextGen Healthcare certainly sends out a million blasts to tell us what is going on.
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I would recommend NextGen Healthcare. Their products are good, but they just have some things that...
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We have always treated NextGen Healthcare like a partner, and they are a partner. If we don’t put...
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An improved demographic interface would be helpful. When we are setting up some of the...
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On the finance side, NextGen Healthcare still struggles. Their struggles are possibly on the...
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On the practice management side, we like the flexibility because the solution is a great system for...
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NextGen Enterprise PM is Best in KLAS. The system can be configured to meet the needs of every...
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In terms of NextGen Healthcare's support, the standard answers are great. If we call the call...
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We couldn't function without NextGen Healthcare's PM system. The system is an integral part of our business....
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NextGen Healthcare's system is good enough for the business that we need to do, but we have to be...
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NextGen Enterprise PM has been a great, solid solution for us from a registration and billing...
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It is fairly costly to do customizations in NextGen Healthcare if we are not doing it in-house, but...
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NextGen Healthcare needs to improve the system's search function. When we can’t find what we need...
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NextGen Healthcare has always felt like a family. They have always tried to help us meet our...
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Our upgrades with NextGen Healthcare have been okay. They haven't been great, but they haven't been...
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Training for us is unique. I don’t use the vendor for training. Their canned training is good, but...
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I think we will see NextGen Enterprise PM’s general GUI updated soon as part of a new upgrade. The...
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NextGen Enterprise PM doesn’t seem like it has very good integrations with insurance carriers. The...
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Over this past year, we haven’t been able to do anything with the vendor. A lot of the things that...
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NextGen Healthcare is a big company, and they have a lot of clients. We don’t get our support...
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NextGen Healthcare is way too expensive. I am aware of other solutions that are way more expensive,...
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The biggest single issue I see with the system is that while it is an enterprise solution, we don't...
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On the PM side, the system is not intuitive, especially when it comes to making adjustments to the...
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NextGen Enterprise PM doesn't really change that much. We bill out with the payers, and that is...
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I don't think that we would buy NextGen Healthcare's solutions again because we are a large...
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With NextGen Healthcare, there are so many moving pieces that there is absolutely no way that they...
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NextGen Healthcare has gotten a lot better in supporting us through their upgrades. Their service...
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NextGen Enterprise PM is a more mature product than the vendor’s EHR. It has had a lot more time to...
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The practice management system is much easier to use and much more robust than the EHR. The...
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My struggle with NextGen Healthcare is that we pay for support. The issue isn't so much with the...
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We pay for some ancillary services from NextGen Healthcare, but we don't feel that the quality of...
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