NextGen Enterprise PM Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Culture, Value
When we have to interface with something, NextGen Healthcare charges us a fee to set it up, and then...
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Relationship
NextGen Healthcare switched how their support system works a few years ago. We used to be able to...
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Loyalty, Relationship, Product
I am very disappointed in the hosting and technical services from NextGen Healthcare. We have...
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Operations
We engaged with our PM consultant to do our build. We had them come on-site and learn our workflows...
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Operations
NextGen Healthcare is pretty good with their training.
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Relationship
We have to reach out to NextGen Healthcare when there is an outage to let them know when a module or...
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Loyalty, Product
When COVID-19 happened, we needed to have NextGen Healthcare develop an interface with the COVID-19...
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Value
NextGen Healthcare charges us for every little thing. Even if we need to request a module change,...
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Value
NextGen Healthcare has not managed to become cloud native. The cost of ownership is horrendous with...
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Culture, Value
The line items on our billing are ridiculous. We are going to have somebody go over bills with us...
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Operations
With training, it was like once NextGen Healthcare got our database done, they were ready to drop us...
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Relationship
I have a really good account manager and higher-up now. We also have a really good IT company that...
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Product
I don't have a problem with what I do in NextGen Enterprise PM. The PM side is easy. I don't hear...
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Product
The ease of use for NextGen Enterprise PM is not that bad. The product works. It is fine. However,...
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Product
NextGen Healthcare could improve reporting with revenue cycle turnaround. We really have to know how...
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Culture, Value
As each new service becomes available in NextGen Enterprise PM, an additional fee comes with it....
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Relationship
We meet with NextGen Healthcare regularly to talk about any issues.
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Product
The reporting functions with NextGen Enterprise PM are fantastic. It is probably the best of any PM...
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Product
In NextGen Enterprise PM, I don’t like the inability to drag and drop appointments. We have to...
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Culture, Value
It is important for customers to read the statement of work from NextGen Healthcare very carefully....
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Product
Some of the benefits that we have seen from using multiple solutions from NextGen Healthcare have...
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Value
I will be more satisfied with NextGen Enterprise PM if we can get a smooth transition and upgrade...
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Relationship
NextGen Healthcare's support is really just not there. The vendor isn't proactive. We have to call...
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Loyalty, Product
NextGen Enterprise PM has very robust reporting capabilities, but we still hired a company to work...
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Operations
We have received new modules that we had to get training on from NextGen Healthcare, and we had to...
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Value
NextGen Healthcare wants to charge us for everything. In the past, when we would get a module,...
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Relationship
I would like more capable first-level support people from the vendor. This might just be a complaint...
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Product
The product’s accuracy, ease of use, and adaptability are all the biggest things I would mention to...
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Product
From a technical perspective, the fact that NextGen Enterprise PM is not purely web based is one of...
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Operations
Depending on our needs, NextGen Enterprise PM can be a good system. A lot of the issues that we have...
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Product, Value
NextGen Healthcare has a lot of great reporting features where we can track KPIs, but using those...
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Operations, Product
We recently found out that when NextGen Healthcare implemented NextGen Enterprise PM, they actually...
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Product
NextGen Enterprise PM is super user-friendly. The system makes it easy to look at our schedules and...
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Loyalty, Relationship, Value
We are just realizing that we are supplementing a lot of the things that NextGen Healthcare doesn’t...
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Relationship, Product, Value
We have noticed that using multiple NextGen Healthcare solutions gives us more of an opportunity to...
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Operations
NextGen Healthcare could have more intuitive web-based training. I believe that it is hard for them...
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Operations, Product
NextGen Healthcare could have better release notes for upgrades. The notes aren't all-inclusive, and...
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Relationship, Operations
NextGen Healthcare just needs to have better first-line people. We should also be able to call the...
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Loyalty, Product
We couldn't use NextGen Enterprise PM without also using NextGen Enterprise EHR. We have to have...
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Product
There is terrible reporting in NextGen Enterprise PM. Trying to figure out what reports I need to...
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Product
NextGen Healthcare gets a middle-of-the-road rating for their delivery of new technology. They...
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Relationship
I can rant for a long time about every open ticket that I have, all the effort I have to put in for...
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Relationship
NextGen Healthcare is not proactive. If they were proactive, they would contact us about things,...
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Loyalty
We will not be upgrading to NextGen Enterprise PM anytime soon. Our last upgrade went horribly, and...
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Product
NextGen Enterprise PM is robust. The flexibility we have is tremendous. I would like to see some...
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Product
NextGen Enterprise PM has a great reporting package attached to it. I definitely think that is a big...
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Loyalty, Product
NextGen Healthcare is actually doing some improvements on the NextGen Enterprise PM side that made...
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Culture, Operations
Our last upgrade for NextGen Enterprise PM was horrible. We never had to pay for upgrades in the...
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Relationship
I am more involved with NextGen Enterprise PM when there are problems, so I don't do a lot of the...
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Product
I like the reports in NextGen Enterprise PM. The reports are cool. Normally, if I need to find...
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Operations
NextGen Healthcare’s training depends on what we want training on because sometimes it is really...
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Value
Every time that NextGen Healthcare adds something, there is a cost. Even when we did the upgrades,...
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Product, Value
I like the scheduling piece in NextGen Enterprise PM; that part is really good. It is easy to tell...
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Operations, Product
The only thing that I really don't like about NextGen Enterprise PM is that it is a little bit...
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Relationship, Value
NextGen Healthcare will give us something and help us with some things, but then they don't. They...
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Loyalty
We decided to stop using NextGen Enterprise PM because we wanted to go with software that would...
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Relationship
NextGen Healthcare doesn't keep all of their promises. We have had many conversations with the...
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Relationship
I would give NextGen Healthcare's tech support a high rating for when we use their portal, but that...
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Relationship, Product
We are a PM-only client, so we have to bolt everything onto NextGen Enterprise PM to make things...
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Operations
There is no ongoing training for the system. Users can buy a license to NextGen Healthcare's portal,...
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Culture, Value
NextGen Healthcare doesn't avoid charging us for every little thing. Their charging has actually...
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Product
I have always been a NextGen Healthcare cheerleader. I think that the vendor's PM application is a...
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Relationship, Operations
The reason NextGen Healthcare got a lower score this year is that they fired all of their staff...
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Culture, Relationship
I would absolutely recommend NextGen Enterprise PM. I am very transparent, and I will give the good...
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Loyalty
Even if NextGen Healthcare offers something, we have to have other things to make it function. For...
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Relationship, Product
NextGen Healthcare doesn't ever really do anything new. They keep to the status quo. I am not a big...
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Relationship
I would like to see the vendor have more domestic support. They implemented a new process, and I...
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Product
The eligibility checking in NextGen Enterprise PM could use some improvements. The system's results...
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Product
NextGen Enterprise PM's greatest strengths are scheduling and billing. The system can handle a lot...
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Loyalty, Product
We are comparing different EHRs. NextGen Enterprise PM functions and works for what it is, but we...
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Value
NextGen Healthcare is infamous for charging. Across the board, it seems like any little thing we...
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Relationship
NextGen Healthcare has ups and downs. Every time they get bought out, their whole support process...
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Product
We had a minor update for NextGen Enterprise PM, and when NextGen Healthcare moved the update into...
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Operations
We have to request training from NextGen Healthcare. One time, I wanted a general refresher course...
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Product
We use a lot of customized templates in NextGen Enterprise PM, and those work. Also, the system has...
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Product
We wanted to get some departments into NextGen Enterprise PM and integrate them, but that just fell...
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Relationship
The community of NextGen Enterprise PM users submits ideas, and then other users can vote for those...
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Operations, Product
I would buy NextGen Enterprise PM again, but we bought the system many years ago, and the setup was...
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Product
NextGen Enterprise PM doesn't change much, so there haven't been a whole lot of promises, but I'm...
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Value
NextGen Healthcare charges for little things with NextGen Enterprise PM but less so than with their...
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Relationship
NextGen Healthcare has a better support team for NextGen Enterprise PM. Granted, we don't have to...
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Loyalty
We are locally hosted, and that is how we want to be. NextGen Healthcare wants all clients to be...
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Loyalty, Relationship
I just don’t know what NextGen Healthcare is going to do. Right now, they are going through some...
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Value
NextGen Healthcare talks about how they have this great eligibility checker, but they charge us for...
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Product
NextGen Enterprise PM's biggest strength is its EHR integration. We also like that we can make...
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Relationship
I don't think that NextGen Healthcare reaches out to us. Their service is very reactive, and we...
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Product
We are really light users of NextGen Enterprise PM, but I want it to be a web-based solution. We are...
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Loyalty, Relationship, Product
I have argued with NextGen Healthcare about their future state. I don't want them to be like...
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Value
We have a module in NextGen Enterprise PM that was really cheap to start up, but if users don't read...
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Product
NextGen Enterprise PM is actually one of the best scheduling systems available. That is one of my...
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Loyalty, Relationship
NextGen Healthcare is solving a lot of problems. The vendor has new stuff coming, and they do a good...
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Product
NextGen Healthcare has worked well with integrating what the providers need and want out of an EHR...
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Relationship
I haven't had a lot of communication with NextGen Healthcare, so I can't say whether they are being...
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Culture
At one point, we went with an outside company to help us with some quality information, but it...
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Loyalty, Operations
Achieving interoperability with all of our equipment hasn't gone as smoothly as we had hoped in...
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Loyalty, Product
NextGen Enterprise PM is very easy to use. We haven't had any problems with it. Our billing has...
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Relationship, Product
NextGen Enterprise PM’s billing module is very good. It does a good job with scheduling. We can...
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Product
I would like to see the programs that NextGen Healthcare offers work. We have NextGen Mobile. When...
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Product
Some of NextGen Healthcare's modules, like their portal, are horrible. We are required under our...
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Loyalty
We were looking recently to get all our patient notifications and everything under one umbrella. Our...
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Operations
NextGen Healthcare could improve their training by not just referring people to white papers. The...
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Product
NextGen Enterprise PM works. There is nothing that I can say I really like or dislike about it. It...
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Relationship, Operations
I work with the technical team a lot on the PM system. That is very difficult. NextGen Healthcare...
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Relationship
The level-one support people never solve my issues. I never have zero tickets. It is annoying when...
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Relationship
When I have a problem, NextGen Healthcare’s people tell me to take a look at a known issue to see...
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Culture
There is always penny-pinching from NextGen Healthcare. Their salespeople should know their clients....
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Product
NextGen Enterprise PM works better than the EHR, at least for our specialty.
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Relationship, Product, Value
Nextgen Enterprise PM has been very broken since the upgrade to version 6.2021.1. We have had to...
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Relationship, Product
I don't like NextGen Healthcare's product; it is not my favorite PM system that I have worked on....
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Product
I haven’t been able to find functionality for tracking response times for eligibility verification...
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Operations, Product
Whenever NextGen Healthcare does a lot of updates, most of the updates have to do with the EMR, so...
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Product
There is a lot of clicking in NextGen Enterprise PM. Certain things are hardcoded, which makes stuff...
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Product
NextGen Enterprise PM works pretty well. We are happy with NexGen Healthcare. However, the solution...
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Product
NextGen Enterprise PM does well with trying to do billing the way we need because we have a lot of...
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Operations
We just don't have the opportunity to do NextGen Healthcare’s training. It is not feasible at the...
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Product
There are some big issues with the solution's software that NextGen Healthcare hasn’t fixed. We are...
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Operations, Product
The upgrade is rough with a seemingly less-than-stellar beta testing process after launching. There...
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Relationship
With NextGen Enterprise PM, there are known issues that probably happen for every EHR or practice...
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Product
Some reporting features could be improved in NextGen Enterprise PM. We have some Hierarchical...
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Relationship
Whenever we have any kind of issue with NextGen Enterprise PM, we have to wait for someone from...
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Product
On the NextGen Enterprise PM side, I like all of the automation processes. We use noncoordinated SIM...
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Relationship, Product
NextGen Healthcare’s code releases are not very clear. They often aren't tied to the tickets that we...
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Operations
In the past, there has not been really good training for keeping up with the system and the new...
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Culture, Product
It seems like NextGen Healthcare is trying to throw new products at us instead of extending the...
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Loyalty, Product
My number-one consideration for a new EHR is customizability. I would stay with NextGen Healthcare...
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Relationship
The quality of support has gone way down. Moving support to India can be just fine, but the way that...
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Product
NextGen Enterprise PM is user friendly. When we document, everything goes into the system, so the...
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Culture
NextGen Healthcare should be clearer about what components of the system are really important....
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Relationship
We were recently assigned someone from NextGen Healthcare, and that person has been helpful. They...
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Product, Value
NextGen Enterprise PM is very complicated. Sometimes, it is hard to compare it to other systems...
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Value
One thing we like about NextGen Healthcare is their prices. We have residents and part-time people....
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Culture, Value
We pay a pretty good maintenance fee for the system, and I don't think we get a whole lot for that....
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Relationship
NextGen Healthcare's support model isn't the same as it used to be. There used to be a person who...
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Loyalty, Operations
NextGen Healthcare doesn't provide much ongoing training. They will give us a document with hundreds...
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Product
NextGen Enterprise PM is similar to other products, and there are some really nice things in the...
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Culture, Relationship
NextGen Healthcare's customer service and sales are pretty negative. They started out much better,...
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Loyalty, Product
The reports in this solution are actually pretty good. It is pretty easy to track revenue. That is...
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Relationship, Product
NextGen Healthcare's speed at which they fix or even acknowledge issues leaves a lot to be desired....
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Product, Value
There is an issue with the appointment search ahead where if we schedule an appointment and then...
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Value
I think the big-picture challenge has been cost for sure. When we moved to NextGen Healthcare, one...
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Loyalty, Value
Because of the lack of an integrated solution within NextGen Enterprise PM, we use another vendor...
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Relationship, Product
Overall, NextGen Enterprise PM is relatively stable. In my personal experience and when working in...
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Relationship
I work through our IT department folks, and they put in the tickets, so NextGen Healthcare seems to...
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Relationship
With NextGen Healthcare, we have a strange support model that we have transitioned to at this point....
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Product, Value
NextGen Enterprise PM is not a system that is built for a practice of our scale; it is built for a...
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Value
With NextGen Enterprise PM, we need to be able to subscribe to other vendors. However, I have not...
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Loyalty
Things with NextGen Healthcare are challenging. I think my satisfaction with NextGen Enterprise PM...
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Relationship
NextGen Healthcare’s proactivity is just more subjective. In the last couple of years, I don't...
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Relationship, Value
The vendor was acquired, and that was a major change. We have seen a lot of changes, but I think...
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Operations
One thing that could make the vendor's updates and implementations better would be improved project...
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Loyalty, Product
Integration is the key. Our ultimate goal is to have a combined EHR and PM system. We would like...
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Loyalty
My overall satisfaction with the system will increase in the coming years because the next upgrade...
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Value
Anytime we add something new in NextGen Enterprise PM, including every interface, there are fees...
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Relationship, Product
NextGen Healthcare is a little behind, and I can see why. They are always pushing to get the newest...
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Product
NextGen Enterprise PM’s reporting is a little limited. It is hard to always pull the data that we...
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Relationship
With NextGen Healthcare’s support, once we get connected with somebody, usually it is pretty good....
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Relationship
We conduct regular meetings with the vendor, but over the past year, we have seen a lot of staff...
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Relationship
The vendor's support needs to be proactive. We have an issue going on, and they said they are...
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Loyalty, Product
We aren't using the web portal for NextGen Healthcare's system; we are using remote-desktop...
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Loyalty, Value
I don't think the product is in our long-term plans because we have been having issues recently. It...
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Relationship
The vendor always does customizations that we request.
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Product
NextGen Enterprise PM is a fully featured product so long as we pay the fees for each individual...
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Operations, Product
NextGen Enterprise PM is really easy to use. When we bring new staff on, they easily learn and use...
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Relationship
We have been having issues regarding NextGen Healthcare keeping all their promises. And NextGen...
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Product
NextGen Healthcare has been integrating NextGen Enterprise PM a little more with a couple of...
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Relationship, Operations
Right now, support is the biggest problem with NextGen Healthcare. Part of their support is local,...
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Product
NextGen Enterprise PM has been fine. I would like to see the vendor improve the integrity of the...
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Relationship
The vendor's support is kind of hit or miss. To improve support, NextGen Healthcare needs to improve...
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Product
I think we would be completely open to a new practice management system. I wouldn't really recommend...
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