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NextGen Enterprise PM Comments
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Commentary Summary
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User Commentary
Director
The product is very user friendly. There are multiple places where we can see the same information....
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Manager
I like the reports. We have the ability to really drill down and get the data that we want to pull...
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Manager
It would be nice to have more reporting options so I can get that additional 10% of everything that...
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Manager
Patients can use NextGen Healthcare's portal to pay their bills, but that is about it. Patients...
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Manager
NextGen Healthcare doesn't force us to upgrade. They let us do upgrades on our own time. When we do...
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Manager
NextGen Healthcare is constantly coming out with new technology. We can decide what we want to...
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Director
The system's integration is not bad. With both NextGen Healthcare's EHR and PM system, getting...
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Director
The support people from NextGen Healthcare need more education and a deeper, more detailed...
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CFO
The vendor keeps their promises, but things might not happen as quickly as the vendor said they...
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Manager
NextGen Healthcare keeps their promises when there is money attached. They want to charge us for...
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Manager
NextGen Healthcare’s PM system is a workhorse. It is consistent. We know that it is going to...
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Manager
During the pandemic, NextGen Healthcare has been great about communication and support.
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Manager
Initially, I think we overbought. I think we bought a Cadillac, but at the end of the day, we would...
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Manager
The vendor has modified their phone and support departments to the point that we don't know who we...
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Manager
The system is a lot more stable and more easily understood with the schedule. For the most part, the...
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Manager
The overall look of the system is negative. People come in from newer offices and say that the...
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Director
We like NextGen Enterprise PM. The product doesn't change much. Through upgrades, the system still...
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Analyst/Coordinator
We very easily can manipulate custom resources and charge per provider. I am a fan. The background...
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Analyst/Coordinator
Reporting is the weakest part of NextGen Enterprise PM. There is no mix and merge functionality. The...
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Manager
NextGen Healthcare does meet expectations. They are pretty good about getting things out there. The...
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Nurse
I am probably not up to date on everything that needs to happen, but NextGen Healthcare tries to...
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Director
NextGen Healthcare has been pretty good with the recent upgrade. It is the smoothest upgrade I have...
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Director
My head trainer likes NextGen Healthcare. The person is able to get pretty much whatever the person...
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Director
NextGen Healthcare’s executive involvement is a pretty high score. I sort of have to qualify that...
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Director
We have a representative who helps us so that we don’t have to go directly through the support team...
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Director
The vendor has a lot of training documents out there, and we can do self-learning. The documents...
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Director
The system is easier to use than the vendor's EHR because with that, there are too many ways to get...
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CEO/President
We don't use a lot of the training, but the training we have used has been good.
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CEO/President
The PM system is a very different animal than the EHR, but for the most part, NextGen Healthcare...
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CEO/President
NextGen Healthcare has gotten better at not charging us for everything. They include a lot of...
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Manager
The file maintenance is pretty clunky. We can only have one location name, so we have to go to...
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Manager
NextGen Healthcare's system is superb for smaller practices with one or two locations, but it...
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Manager
Overall, NextGen Healthcare is really reliable. We don't really have downtime. In the few instances...
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Manager
Providers should ensure that they have good training before setting up the system. The setup can...
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CEO/President
With NextGen Healthcare upgrades, things that are supposed to be done just don't get done, and then...
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CEO/President
We would like NextGen Enterprise PM to be able to better tell us whether we are being paid correct...
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Director
The PM system does better with integration and interoperability than the EMR does. When we send data...
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Director
NextGen Healthcare has been great at supporting us throughout COVID-19. They have given us a...
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Director
NextGen Enterprise PM is really great. It has saved our reception staff quite a bit of time. In the...
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Analyst/Coordinator
I am not a fan of NextGen Enterprise PM. I don't like the flow or processes required to do things....
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Director
NextGen Healthcare should keep improving workflow for MIPs, MACRA, and meaningful use. We totally...
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Director
We feel a little bit nickel-and-dimed. If we bought a license here and then bought five other...
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Analyst/Coordinator
We have been able to send out most of our claims electronically, and that has been nice.
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Manager
I would recommend the product for a medical setting, but I would be hesitant about recommending it...
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Manager
I really like the appointment book in the system. It has a nice layout and an easy process. Our...
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Manager
NextGen Healthcare could improve their reports. There are a few reports that we specifically use for...
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Manager
There are things I wish the system was able to do in terms of reporting. When I go to revenue...
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Manager
In most cases, I have major issues with opening tickets to NextGen Healthcare and having them not...
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Analyst/Coordinator
We have highly received our money's worth. We would spend way more money on other products.
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Analyst/Coordinator
The vendor does very well at delivering new technology that meets our needs. They are always...
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Manager
NextGen Healthcare's training is awesome, especially on this product. We have had engaged trainers...
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Manager
NextGen Healthcare is good. I compared their support, implementation, and professional services to...
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Analyst/Coordinator
I would rate NextGen Healthcare’s training high. We got the best trainer, and that trainer is the...
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Analyst/Coordinator
I love the reporting feature in the system. It is easy to set up and run a report. It does not take...
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Analyst/Coordinator
NextGen Healthcare's EHR and PM system work as promoted. The systems are integrated, and information...
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Analyst/Coordinator
The vendor has gotten better at not charging for every little thing. A lot of their things are free....
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Manager
Years ago, NextGen Healthcare started out with one of the top PM systems. It still is very good,...
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Manager
NextGen Healthcare never seems to go back to an area to redesign it. For example, in the billing...
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Manager
NextGen Healthcare is in the process of doing a third redesign of the portal. Our senior managers...
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Analyst/Coordinator
NextGen Enterprise PM functions well. If it ain’t broke, don’t fix it. The system is not shiny and...
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Manager
For meeting our needs right now, I would give the system a high score. Others may have a different...
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Manager
I get my information on products and regulations from our account manager.
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Director
My one pet peeve with NextGen Healthcare is that they nickel-and-dime us for every little thing, and...
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Director
The vendor does avoid charging for every little thing on the PM side.
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Director
The quality of NextGen Healthcare’s support is tricky to talk about. Several months ago, their...
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Manager
NextGen Healthcare should establish protocols prior to starting someone on the system. I tried to...
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Manager
We have moved to a new invoicing model with NextGen Healthcare, and they are paid on a percentage....
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Manager
A few years ago, we were getting a different account manager every few months. We had somebody...
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Manager
Upgrades have gone well. We haven’t had too many issues, and NextGen Healthcare has been helpful....
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Manager
It is nice that the system has a lot of bells and whistles, some of which are useful to us. Some are...
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Manager
NextGen Healthcare needs to offer better and more training for new employees. The system is not...
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VP/Other Executive
NextGen Healthcare doesn’t make very many promises. But they keep them. Every time they have said...
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VP/Other Executive
I got NextGen Healthcare to come in to do more specialized training for our front desk staff on the...
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CIO
The system is working well for us; we are having very good luck. NextGen Healthcare is very good...
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CIO
NextGen Healthcare is not proactive. I want to have some technical calls with them; having those...
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CIO
We want better reporting from the system for financial analytics.
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Director
During the pandemic, I was surprised mainly by the way that NextGen Healthcare was focused on...
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Director
I don't know that much has happened in terms of new technology, but NextGen Enterprise PM is a very...
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Director
NextGen Healthcare outsources a lot of things to a company called Itentive. I wish that NextGen...
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Director
We are in need of more financial reports. I don't know whether the reports our site wants are...
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VP/Other Executive
My experience with the vendor is relatively limited. I have only been with my organization for a...
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VP/Other Executive
There are pros and cons to every system. I haven't had an occurrence that has made me think the...
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VP/Other Executive
There are some opportunities for the vendor to improve on the front end of the system to make the...
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VP/Other Executive
There is nothing extraordinary about the system. My frame of reference is using the system for a...
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Manager
I would tell others that the system is fairly easy to maneuver. It is very easy to maneuver for new...
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CIO
Because of COVID-19, we are in the midst of implementing NextGen Healthcare’s telehealth solution....
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CIO
The PM system does what it does really well. I would buy it again, but I don’t know whether I would...
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CIO
The training is a little better for the PM system. NextGen Healthcare does provide eLearning-type...
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CIO
With the PM system, eligibility is not always something where we can get all of the information...
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Analyst/Coordinator
We use NextGen Healthcare's product a little differently than other offices, at least on the billing...
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Analyst/Coordinator
The support from NextGen Healthcare is excellent. They are supportive and prompt and seem to care....
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Manager
NextGen Healthcare's system runs on an SQL database, and that is a good thing. However, as far as...
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Manager
There is a little bit of nickel-and-diming from NextGen Healthcare. The vendor's system is very...
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Director
NextGen Healthcare has kept their promises and supported us on this product. We don’t have much...
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Manager
According to the doctors, NextGen Healthcare nickel-and-dimes, but to me this is like going to a...
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Manager
We do all of our training in-house. We don’t really do a lot with NextGen Healthcare's training. We...
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Manager
NextGen Healthcare has been very supportive. They are very responsive, very knowledgeable, and have...
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Manager
I would tell others that NextGen Healthcare is great. I have no issues with them at all. In fact,...
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Director
We have fewer defects on the PM side of the application than the EMR. I don’t think any vendors keep...
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Director
A year ago, I would have said that NextGen Healthcare doesn’t nickel-and-dime, but I have started to...
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Director
NextGen Healthcare is pretty proactive, and their executive involvement is usually great. I usually...
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Director
I can see my satisfaction with NextGen Healthcare over the next 12 months being high with some...
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Manager
The system is not user friendly yet. NextGen Healthcare needs to work on the user preferences in the...
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Manager
Our days in A/R were ruined a bit by COVID-19, but NextGen Healthcare is great.
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Director
I don’t know whether I would buy the product again. It is a great product, and NextGen Healthcare...
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Director
There is not much work required for the product. NextGen Healthcare has done exceptionally well with...
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Director
We have no problems with NextGen Healthcare’s support. I work with an executive who is not warm and...
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Director
The product is fine. We are extremely comfortable, and we do well with the product. There are no...
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CIO
NextGen Healthcare is on top of things and handles things very quickly. They have updates out and...
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CIO
A new NextGen Healthcare executive is doing a really good job. I don’t think we would still be with...
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Manager
With the PM system, anything we add on is based on our provider count or our license count, and...
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Manager
We had some excellent training for the PM system.
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Manager
I would like to see improvements with the PM system. The ease of use is suffering because the...
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Analyst/Coordinator
The enterprise PM system is pretty straightforward. There are some things that NextGen Healthcare...
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Analyst/Coordinator
I am trying to think of whether I have heard of any problems recently with the PM system that the...
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Analyst/Coordinator
I don't know whether I would buy the product again. We got it because it was customizable, but right...
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Analyst/Coordinator
I think NextGen Healthcare keeps their promises. They have been pretty up front with us about what...
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Analyst/Coordinator
The PM system is actually better than the EMR. NextGen Healthcare is usually pretty on the ball...
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Analyst/Coordinator
The support has gotten a lot better. The support people used to get back to us a week later. Now...
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Analyst/Coordinator
I don't have much contact with the executives other than our account executive. That person is...
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CEO/President
NextGen Healthcare has preferred vendors that they work with that they think are really good and can...
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CEO/President
We negotiated with NextGen Healthcare, and the nickel-and-diming stopped. We worry about it starting...
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CEO/President
We get really good support from NextGen Healthcare. During the COVID-19 crisis, they have reached...
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CEO/President
The product is doing what we need it to do. We have no problems collecting money. It takes a lot of...
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Director
NextGen Healthcare hasn't come out with any new technology. They have never reached out to us about...
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Director
I get outcomes from NextGen Healthcare's system, but I am pushy. Sometimes it takes a while to get...
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Director
We want to have an all-in-one system because of the functionality that we would gain from having...
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Director
When I need to find out how something functions, NextGen Healthcare gets a trainer on the phone for...
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Director
Whenever we do an update, it is rare that we have any problems. However, I had one problem where an...
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Director
Our health system purchased NextGen Healthcare’s system many years ago. The office staff members...
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Director
NextGen Healthcare’s system doesn’t work well with our specialties. It isn’t specific, and it causes...
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Director
The system is ideal for small practices. It does billing and registration well. The service is...
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Manager
NextGen Enterprise PM is user friendly, and it is very easy to teach people how to use it. The...
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Director
The product does what we need it to do, but it doesn’t have a lot of added features that help us...
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Director
The product is pretty solid now, and the vendor does have a lot of ability to successfully support...
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Director
I would say the vendor invests more in their EHR than they do in their PM system. The majority of...
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Director
We have a few vendor representatives that support us, and that has been the methodology the vendor...
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Director
The biggest challenge with the product is that it hasn’t changed dramatically in the past 10 years,...
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Analyst/Coordinator
Sometimes there are some requirements for programs that should be looked at because the system needs...
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Analyst/Coordinator
NextGen Healthcare's support is incredible. It is like nothing that I have seen before. The response...
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Manager
The vendor upgraded the product so that our messages showed the date and time automatically. That...
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Manager
I don't have any training issues, but if there were an issue, I would just have to open a case, and...
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Manager
We just started using a collections firm whose system integrates seamlessly with the billing...
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Manager
The product used to be owned by Medfusion, but they merged with NextGen Healthcare. That was fine...
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Manager
I have had issues with secondary claims, but the vendor is working on that. There are just little...
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CIO
The implementation on the PM side had some difficulties with agility. The PM side is very hardcoded....
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CIO
The PM implementation is strong for physical health. From a marketing perspective, the vendor feels...
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CIO
The vendor’s people that work with the PM side know a lot. They give us all the time that we ask for...
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CIO
We are not using some of the services. Proactive is not really a term that applies to the vendor. We...
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Manager
I like the ease of use of the system. It is easy to train new users, whether that be clerical...
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Manager
I would like to see a little more interoperability between the health record side and the practice...
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Manager
The solution is pretty solid. There are some things that are not perfect. The reporting could be...
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Manager
Right now, the solution is part of our long-term plans. Like most groups, our administration talks...
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Manager
My only issue with the solution is the reporting. I wish the reporting were a little bit better. We...
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Manager
The vendor improved a big part of the system’s interoperability. The upgrades are easy on my part. I...
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Manager
We struggled with our most recent implementation. NextGen Healthcare didn't really have any training...
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Manager
NextGen Healthcare has done a very good job of supporting us through the COVID-19 crisis. They are...
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Manager
The clinic side runs like a well-oiled machine. The vendor has been on that side, and development is...
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Manager
The PM piece is awesome and works as promoted. The management piece for our specialty is what is...
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Manager
I give the system a high rating for overall product quality, but NextGen Healthcare is still trying...
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Manager
The vendor's executives aren't as connected as some of the other executives that we work with....
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Manager
The NextGen Healthcare system is a great tool for working A/R and understanding where issues are....
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Manager
The overall tool is amazing, and the reporting piece is probably one of the best that I have seen....
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Director
It has been a while since we upgraded with the vendor, but they are responsive. We haven't really...
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Director
There are a lot of opportunities with the product that we haven't been able to test out. I am trying...
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Director
NextGen Healthcare has been pretty good about supporting us through the COVID-19 crisis. A lot of...
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Director
NextGen Healthcare is a pretty big company, but for the most part, they keep their promises. The...
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Director
The vendor is somewhere in the middle in terms of charging us for every little thing. They have been...
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Analyst/Coordinator
Recently, the vendor’s support response has really improved, and they are doing support very well...
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Analyst/Coordinator
NextGen Healthcare could improve on ordering labs. It would be nice if our providers could easily...
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Analyst/Coordinator
I use the PM side of things, and that side has much simpler processes compared to the EHR. The way...
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Analyst/Coordinator
NextGen Healthcare doesn’t nickel-and-dime us. We have gotten a lot of free things.
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Analyst/Coordinator
There are things that we like. The scheduling is pretty good. We can look at events down to very...
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Analyst/Coordinator
It is nice that the EHR and the PM side are linked together, so things tend to move smoothly for...
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Analyst/Coordinator
NextGen Healthcare is making some move toward Amazon Web Services, and that is a good thing.
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Analyst/Coordinator
The support people are very good. They provide timely responses, knowledge, skills, and abilities....
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Analyst/Coordinator
NextGen Healthcare is proactive. The NextGen Healthcare success committee sends out a lot of...
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Analyst/Coordinator
My satisfaction would be higher if the system were web based.
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Manager
The system is very user friendly. We can get through the system by clicking, and we don’t mess...
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Manager
We are wondering what new enhancements NextGen Healthcare is going to push out and what new things...
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Manager
We do get charged for every little thing with the enhancements. We are looking at one new...
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Manager
NextGen Healthcare has things on their road map from clients submitting ideas for improvement or...
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Manager
For the most part, NextGen Enterprise PM is relatively easy. NextGen Healthcare updated Success...
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Director
I would vote yes for NextGen Healthcare's product. I hear that new providers sometimes balk a bit at...
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Director
We have a few outstanding issues, and they linger for a lot longer than we would hope. But...
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Director
In the realm of training, the physicians rely on NextGen Healthcare's Success Community, which is...
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Director
The solution is meeting our needs. However, we went into the situation a number of years ago with...
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Manager
The response from NextGen Healthcare during this COVID-19 crisis has been pretty good. For some of...
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Manager
I don’t really hear from the vendor executives. We get emails, but they are really just general messages....
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CIO
Some functionality is not there in the PM system. There are some holes in the inventory management...
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CEO/President
The vendor does an excellent job. Our statistics speak for themselves.
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CEO/President
The vendor has their customer service offshore. That service is optional, but we decided to do it...
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CEO/President
The only complaint we ever hear from our divisions is when patients call to say they don’t...
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Director
NextGen Enterprise PM is working fine, but NextGen Healthcare is not bringing new technology to us....
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Director
The tool works well for us. Our days in A/R are good, and the system has to get some credit for...
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Director
I would tell others that the scheduling and billing pieces are both very well done. Once things feed...
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