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NextGen Enterprise PM
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
Director
Our experience with NextGen Healthcare has been going pretty well. We have been on NextGen...
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Director
There are always things that the vendor could enhance or that could improve our productivity. There...
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Director
Over the last couple of years, the vendor has ramped up to have more executive involvement, and more...
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Director
The system has always been really user friendly and fairly easy to support. NextGen Healthcare has...
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Director
When patients are scheduling for appointments and the call center people are answering those calls,...
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CIO
The vendor has more market share than others, and that is important from a revenue cycle...
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CIO
The system has some architectural challenges as it is an older client/server. NextGen Healthcare...
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Director
I like the product. We have written a lot of programming to make things work better between the EHR...
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Director
There are a few things with claims that are still hard to do, such as adding different places that...
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Director
I used to have an account representative, but NextGen Healthcare got rid of that recently....
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Analyst/Coordinator
In terms of nickel-and-diming, there are some things the vendor will say are included, but then we...
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Analyst/Coordinator
The product operates as the vendor has promoted. I really like the scheduling process that the...
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Analyst/Coordinator
I really don’t have a lot of complaints or wishes about the PM side of the product. We run reports...
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Analyst/Coordinator
Whether I would recommend the product to someone else would depend on their specific needs, but I...
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Analyst/Coordinator
It has been great to be able to open a ticket online. And I try to fill out the surveys every time I...
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Analyst/Coordinator
The only thing that makes me sad from time to time is when I get a representative that acts like...
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Analyst/Coordinator
The vendor doesn’t nickel-and-dime us. If we want something very specific that is catered to us,...
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Analyst/Coordinator
A while ago, we had a server changeover, and it was just chaos for a few months. The transition...
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VP/Other Executive
NextGen Enterprise PM is a great product, and we don't really have any concerns. It works well for...
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VP/Other Executive
We really like the scheduling features within NextGen Enterprise PM. We are able to customize our...
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Analyst/Coordinator
Even with all the problems we have from time to time, I would still give almost the highest rating...
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Analyst/Coordinator
We would really like to have more options for our patient statements. There is a limited number of...
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Manager
Basically, we pay for what we get. NextGen Enterprise PM has the tools in place that we need to...
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Manager
We don't really have any issues with NextGen Enterprise PM. NextGen Healthcare is pretty good about...
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Manager
I would almost give NextGen Healthcare the highest score for their executive involvement. We had an...
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CEO/President
NextGen Healthcare has the best practice management product on the market. It is the most flexible...
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Director
There is nothing wrong with NextGen Enterprise PM; it works fine. I love that we can customize a lot...
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Director
There is no bundling in our contract; charges are separate. We are paying for licenses. NextGen...
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Director
Our account representative frequently meets with us. They are aware of the problems we have. That is...
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Director
I think my questions are above the knowledge of the person that is helping me at NextGen Healthcare....
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Director
I don’t think NextGen Healthcare is proactive. We have to be involved in order for them to engage....
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Director
NextGen Healthcare has their own tools for different measures and the quality assurance of patients....
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Director
We are revisiting NextGen Healthcare's training. Even though they tell me that they will give me all...
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Director
NextGen Healthcare is very involved in implementation testing. If we have any problems, there is a...
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Director
The system does very well as long as we know what the insurance is. We have to pay for an extra...
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Manager
My implementation of NextGen Enterprise PM went well, but NextGen Healthcare made a change in the...
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Manager
NextGen Healthcare certainly sends out a million blasts to tell us what is going on.
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Manager
I would recommend NextGen Healthcare. Their products are good, but they just have some things that...
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CEO/President
We have always treated NextGen Healthcare like a partner, and they are a partner. If we don’t put...
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Manager
An improved demographic interface would be helpful. When we are setting up some of the...
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Manager
On the finance side, NextGen Healthcare still struggles. Their struggles are possibly on the...
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Manager
On the practice management side, we like the flexibility because the solution is a great system for...
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CIO
NextGen Enterprise PM is Best in KLAS. The system can be configured to meet the needs of every...
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VP/Other Executive
In terms of NextGen Healthcare's support, the standard answers are great. If we call the call...
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VP/Other Executive
We couldn't function without NextGen Healthcare's PM system. The system is an integral part of our business....
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VP/Other Executive
NextGen Healthcare's system is good enough for the business that we need to do, but we have to be...
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Director
NextGen Enterprise PM has been a great, solid solution for us from a registration and billing...
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CMIO
It is fairly costly to do customizations in NextGen Healthcare if we are not doing it in-house, but...
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CMIO
NextGen Healthcare needs to improve the system's search function. When we can’t find what we need...
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Analyst/Coordinator
NextGen Healthcare has always felt like a family. They have always tried to help us meet our...
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VP/Other Executive
Our upgrades with NextGen Healthcare have been okay. They haven't been great, but they haven't been...
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VP/Other Executive
Training for us is unique. I don’t use the vendor for training. Their canned training is good, but...
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VP/Other Executive
I think we will see NextGen Enterprise PM’s general GUI updated soon as part of a new upgrade. The...
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VP/Other Executive
NextGen Enterprise PM doesn’t seem like it has very good integrations with insurance carriers. The...
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VP/Other Executive
Over this past year, we haven’t been able to do anything with the vendor. A lot of the things that...
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Analyst/Coordinator
NextGen Healthcare is a big company, and they have a lot of clients. We don’t get our support...
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Analyst/Coordinator
NextGen Healthcare is way too expensive. I am aware of other solutions that are way more expensive,...
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Director
The biggest single issue I see with the system is that while it is an enterprise solution, we don't...
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Director
On the PM side, the system is not intuitive, especially when it comes to making adjustments to the...
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Director
NextGen Enterprise PM doesn't really change that much. We bill out with the payers, and that is...
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Director
I don't think that we would buy NextGen Healthcare's solutions again because we are a large...
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With NextGen Healthcare, there are so many moving pieces that there is absolutely no way that they...
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NextGen Healthcare has gotten a lot better in supporting us through their upgrades. Their service...
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NextGen Enterprise PM is a more mature product than the vendor’s EHR. It has had a lot more time to...
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VP/Other Executive
The practice management system is much easier to use and much more robust than the EHR. The...
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VP/Other Executive
My struggle with NextGen Healthcare is that we pay for support. The issue isn't so much with the...
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VP/Other Executive
We pay for some ancillary services from NextGen Healthcare, but we don't feel that the quality of...
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Manager
NextGen Enterprise PM has an awesome reporting tool. We can set our system up to pretty much capture...
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Director
We have been on NextGen Enterprise PM for many years, but the reporting isn't as granular as I would...
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Director
We have an amazing account representative who is good about working on anything that needs immediate...
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Director
The vendor eventually keeps their promises. The vendor has a large client base, so a lot is buried,...
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Director
With the vendor's implementation and upgrades, we get what we pay for. We paid for a...
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CIO
NextGen Healthcare gives us things to look at and watch on our own, but the vendor doesn't train us...
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CIO
Based on past experiences, I have felt pretty supported by NextGen Healthcare's executives.
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CIO
NextGen Healthcare is working on the pain points, but there are a lot of things to deal with. The...
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Manager
Some things are very easy to implement in NextGen Enterprise PM, and other things have been dragged...
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Manager
Integration is where NextGen Healthcare struggles. They could do better at integrating the system...
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Manager
NextGen Healthcare’s support would be better if we got a phone call when we asked for it instead of...
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Manager
NextGen Healthcare tries to have meetings every year to go over all of their products and host...
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Manager
The vendor is going to make a lot of changes in 12 months. They are doing a lot of upgrades. I can’t...
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Manager
In the past, NextGen Healthcare has said that the system can do something, and then we find out that...
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Manager
We pay for big changes to the system, but NextGen Healthcare doesn’t charge for smaller things.
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Director
NextGen Healthcare keeps most of their promises, but not all of them. During the COVID-19 pandemic,...
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Director
One of NextGen Enterprise PM's strengths is its ease of use. The solution has partner integrations...
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Director
One of our challenges with NextGen Enterprise PM is that we can't make changes to the system's...
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Director
It drives me crazy that we have to get into the vendor's Enterprise Success Community in order to...
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Director
There are a lot of other products that deal with our specialty more specifically than his product....
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Manager
NextGen Healthcare's train-the-trainer program was a massive failure. Everybody that the vendor...
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Manager
NextGen Enterprise PM is not an easy program to use. It requires a lot of training. The program is...
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Manager
It would be phenomenal if the vendor could make the new button on their EHR go away. If anyone hits...
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Manager
We have a success community. That is part of NextGen Healthcare's online deal. It is a community of...
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Manager
It would be nice if NextGen Healthcare could figure out how to get x-rays into NextGen Enterprise PM...
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Director
We used to use a different reseller for NextGen Healthcare, and they were phenomenal. They were just...
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Director
The scheduling in the system works for me. It is easy to use.
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Director
I do have a tiny bit of an issue with the system getting hung up. If I am working in the EHR and I...
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Director
I have worked in a lot of different practice management programs. NextGen Enterprise PM is my...
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Director
The reporting is complicated and challenging, even for someone who is used to a lot of reporting...
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Director
With NextGen Healthcare, we ask for or request a certain change, and then it is done partially...
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Analyst/Coordinator
I was hired to build the system and do all of the back-end work for the practice. It is a huge...
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Analyst/Coordinator
The support from NextGen Healthcare is very good, for the most part. I have only had a few tickets...
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Analyst/Coordinator
I need better financial A/R integration with the accounting portion of NextGen Healthcare's...
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Analyst/Coordinator
Scheduling with NextGen Healthcare's software is easy to do. The flow is easy and works well for us.
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Manager
There have been a couple of issues that I have brought up to NextGen Healthcare a couple of times,...
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Manager
When NextGen Healthcare originally sold their product to us, I seriously thought that I was out of a...
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Manager
NextGen Enterprise PM doesn’t ever come down on us or fail us. It does what it needs to do, and it...
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Director
NextGen Enterprise PM is excellent. It has really helped us capture revenue, and it provides a lot...
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Manager
I would like to have NextGen Healthcare enhance their reports. I don’t have as much flexibility with...
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Manager
NextGen Enterprise PM is a good billing and scheduling system, and it works very well with our...
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Analyst/Coordinator
NextGen Healthcare has free webinars available. Other webinars cost money. The vendor also has a...
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Analyst/Coordinator
NextGen Healthcare charges us for a lot of different add-ons that should probably be included with...
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Analyst/Coordinator
We really like NextGen Enterprise PM, but sometimes it does get a little shaky. Sometimes the...
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Analyst/Coordinator
Providers seem to need more training, but that could also be because of us, not NextGen Healthcare....
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Manager
NextGen Healthcare has definitely dropped some balls over the last couple of years. They have done...
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Manager
I wouldn't recommend this system to others. All of its templates and care guidelines are supposed to...
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Manager
We always have had a great relationship with our representatives. A good relationship is when...
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VP/Other Executive
The system is user friendly, and NextGen Healthcare has a host of tools that work well for our size....
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VP/Other Executive
The reporting from NextGen Healthcare could be more robust for larger clinics. I feel like the...
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Manager
The quality of support has gotten so much better. The vendor's success community page has improved a...
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Manager
When we purchased NextGen Enterprise PM, everything was supposed to be integrated. The system isn't...
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Director
NextGen Healthcare charges for everything. The upgrades come with new features, and there is no cost...
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Director
The solution is not super intuitive. It does require a significant amount of training. Granted, it...
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Manager
NextGen Enterprise PM may not be part of our long-term plans. We may be looking for something else...
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Manager
NextGen Enterprise PM doesn't work in the FQHC world. The vendor markets directly to FQHCs, and that...
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Manager
Certain parts of NextGen Enterprise PM are really good. NextGen Healthcare is pretty new to hosting....
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Manager
NextGen Healthcare is not super proactive about anything. They don't let us know when other places...
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Director
The reporting is the biggest pain point. There is not really a great way to report. There is not...
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Director
We occasionally look at other systems to see whether there is anything new or better than NextGen...
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Director
Everything we need for billing is right here at our fingertips. We can see the calendar, the...
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Director
My main issue with NextGen Healthcare is that they have chosen the credit card processor for us. The...
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Director
Sometimes we get stuck, but new people seem to pick up NextGen Enterprise PM pretty quickly. When...
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Analyst/Coordinator
NextGen Enterprise PM's quality has improved significantly, but it still has room for growth. The...
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Analyst/Coordinator
NextGen Healthcare typically has a really good road map. Their leadership has really improved over...
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Manager
The vendor's eligibility tool is awful. We can't narrow our choices around just the elements we need...
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Manager
The doctors want an EMR specific to our specialty, so they are looking at demos of other products,...
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Manager
NextGen Healthcare has precanned reports, and I am a heavy report user. Many times, though, I have...
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Manager
NextGen Healthcare's support is some of the best I have ever had. When I call in, the vendor calls...
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Manager
Another product from NextGen Healthcare that we use doesn't work that well, and that affects my...
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Manager
If NextGen Enterprise PM can release the new eligibility function and get us on the new portal, my...
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Director
The product is very user friendly. There are multiple places where we can see the same information....
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Manager
I like the reports. We have the ability to really drill down and get the data that we want to pull...
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Manager
It would be nice to have more reporting options so I can get that additional 10% of everything that...
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Manager
Patients can use NextGen Healthcare's portal to pay their bills, but that is about it. Patients...
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Manager
NextGen Healthcare doesn't force us to upgrade. They let us do upgrades on our own time. When we do...
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Manager
NextGen Healthcare is constantly coming out with new technology. We can decide what we want to...
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Director
The system's integration is not bad. With both NextGen Healthcare's EHR and PM system, getting...
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Director
The support people from NextGen Healthcare need more education and a deeper, more detailed...
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CFO
The vendor keeps their promises, but things might not happen as quickly as the vendor said they...
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Manager
NextGen Healthcare keeps their promises when there is money attached. They want to charge us for...
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Manager
NextGen Healthcare’s PM system is a workhorse. It is consistent. We know that it is going to...
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Manager
During the pandemic, NextGen Healthcare has been great about communication and support.
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Manager
Initially, I think we overbought. I think we bought a Cadillac, but at the end of the day, we would...
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Manager
The vendor has modified their phone and support departments to the point that we don't know who we...
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Manager
The system is a lot more stable and more easily understood with the schedule. For the most part, the...
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Manager
The overall look of the system is negative. People come in from newer offices and say that the...
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Director
We like NextGen Enterprise PM. The product doesn't change much. Through upgrades, the system still...
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Analyst/Coordinator
We very easily can manipulate custom resources and charge per provider. I am a fan. The background...
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Analyst/Coordinator
Reporting is the weakest part of NextGen Enterprise PM. There is no mix and merge functionality. The...
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Manager
NextGen Healthcare does meet expectations. They are pretty good about getting things out there. The...
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Nurse
I am probably not up to date on everything that needs to happen, but NextGen Healthcare tries to...
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Director
NextGen Healthcare has been pretty good with the recent upgrade. It is the smoothest upgrade I have...
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Director
My head trainer likes NextGen Healthcare. The person is able to get pretty much whatever the person...
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Director
NextGen Healthcare’s executive involvement is a pretty high score. I sort of have to qualify that...
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Director
We have a representative who helps us so that we don’t have to go directly through the support team...
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Director
The vendor has a lot of training documents out there, and we can do self-learning. The documents...
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Director
The system is easier to use than the vendor's EHR because with that, there are too many ways to get...
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CEO/President
We don't use a lot of the training, but the training we have used has been good.
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CEO/President
The PM system is a very different animal than the EHR, but for the most part, NextGen Healthcare...
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CEO/President
NextGen Healthcare has gotten better at not charging us for everything. They include a lot of...
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Manager
The file maintenance is pretty clunky. We can only have one location name, so we have to go to...
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Manager
NextGen Healthcare's system is superb for smaller practices with one or two locations, but it...
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Manager
Overall, NextGen Healthcare is really reliable. We don't really have downtime. In the few instances...
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Manager
Providers should ensure that they have good training before setting up the system. The setup can...
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CEO/President
With NextGen Healthcare upgrades, things that are supposed to be done just don't get done, and then...
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CEO/President
We would like NextGen Enterprise PM to be able to better tell us whether we are being paid correct...
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Director
The PM system does better with integration and interoperability than the EMR does. When we send data...
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Director
NextGen Healthcare has been great at supporting us throughout COVID-19. They have given us a...
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Director
NextGen Enterprise PM is really great. It has saved our reception staff quite a bit of time. In the...
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Analyst/Coordinator
I am not a fan of NextGen Enterprise PM. I don't like the flow or processes required to do things....
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Director
NextGen Healthcare should keep improving workflow for MIPs, MACRA, and meaningful use. We totally...
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Director
We feel a little bit nickel-and-dimed. If we bought a license here and then bought five other...
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Analyst/Coordinator
We have been able to send out most of our claims electronically, and that has been nice.
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Manager
I would recommend the product for a medical setting, but I would be hesitant about recommending it...
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Manager
I really like the appointment book in the system. It has a nice layout and an easy process. Our...
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Manager
NextGen Healthcare could improve their reports. There are a few reports that we specifically use for...
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Manager
There are things I wish the system was able to do in terms of reporting. When I go to revenue...
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Manager
In most cases, I have major issues with opening tickets to NextGen Healthcare and having them not...
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Analyst/Coordinator
We have highly received our money's worth. We would spend way more money on other products.
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Analyst/Coordinator
The vendor does very well at delivering new technology that meets our needs. They are always...
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Manager
NextGen Healthcare's training is awesome, especially on this product. We have had engaged trainers...
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Manager
NextGen Healthcare is good. I compared their support, implementation, and professional services to...
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Analyst/Coordinator
I would rate NextGen Healthcare’s training high. We got the best trainer, and that trainer is the...
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Analyst/Coordinator
I love the reporting feature in the system. It is easy to set up and run a report. It does not take...
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Analyst/Coordinator
NextGen Healthcare's EHR and PM system work as promoted. The systems are integrated, and information...
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Analyst/Coordinator
The vendor has gotten better at not charging for every little thing. A lot of their things are free....
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Manager
Years ago, NextGen Healthcare started out with one of the top PM systems. It still is very good,...
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Manager
NextGen Healthcare never seems to go back to an area to redesign it. For example, in the billing...
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Manager
NextGen Healthcare is in the process of doing a third redesign of the portal. Our senior managers...
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Analyst/Coordinator
NextGen Enterprise PM functions well. If it ain’t broke, don’t fix it. The system is not shiny and...
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Manager
For meeting our needs right now, I would give the system a high score. Others may have a different...
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Manager
I get my information on products and regulations from our account manager.
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Director
My one pet peeve with NextGen Healthcare is that they nickel-and-dime us for every little thing, and...
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Director
The vendor does avoid charging for every little thing on the PM side.
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Director
The quality of NextGen Healthcare’s support is tricky to talk about. Several months ago, their...
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Manager
NextGen Healthcare should establish protocols prior to starting someone on the system. I tried to...
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Manager
We have moved to a new invoicing model with NextGen Healthcare, and they are paid on a percentage....
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Manager
A few years ago, we were getting a different account manager every few months. We had somebody...
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Manager
Upgrades have gone well. We haven’t had too many issues, and NextGen Healthcare has been helpful....
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Manager
It is nice that the system has a lot of bells and whistles, some of which are useful to us. Some are...
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Manager
NextGen Healthcare needs to offer better and more training for new employees. The system is not...
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VP/Other Executive
NextGen Healthcare doesn’t make very many promises. But they keep them. Every time they have said...
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VP/Other Executive
I got NextGen Healthcare to come in to do more specialized training for our front desk staff on the...
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CIO
The system is working well for us; we are having very good luck. NextGen Healthcare is very good...
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CIO
NextGen Healthcare is not proactive. I want to have some technical calls with them; having those...
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CIO
We want better reporting from the system for financial analytics.
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During the pandemic, I was surprised mainly by the way that NextGen Healthcare was focused on...
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