NextGen Enterprise PM Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
NextGen Enterprise PM is user friendly. When we document, everything goes into the system, so the...
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Culture
NextGen Healthcare should be clearer about what components of the system are really important....
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Relationship
We were recently assigned someone from NextGen Healthcare, and that person has been helpful. They...
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Product, Value
NextGen Enterprise PM is very complicated. Sometimes, it is hard to compare it to other systems...
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Value
One thing we like about NextGen Healthcare is their prices. We have residents and part-time people....
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Culture, Value
We pay a pretty good maintenance fee for the system, and I don't think we get a whole lot for that....
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Relationship
NextGen Healthcare's support model isn't the same as it used to be. There used to be a person who...
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Loyalty, Operations
NextGen Healthcare doesn't provide much ongoing training. They will give us a document with hundreds...
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Product
NextGen Enterprise PM is similar to other products, and there are some really nice things in the...
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Culture, Relationship
NextGen Healthcare's customer service and sales are pretty negative. They started out much better,...
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Loyalty, Product
The reports in this solution are actually pretty good. It is pretty easy to track revenue. That is...
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Relationship, Product
NextGen Healthcare's speed at which they fix or even acknowledge issues leaves a lot to be desired....
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Product, Value
There is an issue with the appointment search ahead where if we schedule an appointment and then...
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Value
I think the big-picture challenge has been cost for sure. When we moved to NextGen Healthcare, one...
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Loyalty, Value
Because of the lack of an integrated solution within NextGen Enterprise PM, we use another vendor...
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Relationship, Product
Overall, NextGen Enterprise PM is relatively stable. In my personal experience and when working in...
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Relationship
I work through our IT department folks, and they put in the tickets, so NextGen Healthcare seems to...
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Relationship
With NextGen Healthcare, we have a strange support model that we have transitioned to at this point....
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Product, Value
NextGen Enterprise PM is not a system that is built for a practice of our scale; it is built for a...
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Value
With NextGen Enterprise PM, we need to be able to subscribe to other vendors. However, I have not...
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Loyalty
Things with NextGen Healthcare are challenging. I think my satisfaction with NextGen Enterprise PM...
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Relationship
NextGen Healthcare’s proactivity is just more subjective. In the last couple of years, I don't...
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Relationship, Value
The vendor was acquired, and that was a major change. We have seen a lot of changes, but I think...
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Operations
One thing that could make the vendor's updates and implementations better would be improved project...
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Loyalty, Product
Integration is the key. Our ultimate goal is to have a combined EHR and PM system. We would like...
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Loyalty
My overall satisfaction with the system will increase in the coming years because the next upgrade...
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Value
Anytime we add something new in NextGen Enterprise PM, including every interface, there are fees...
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Relationship, Product
NextGen Healthcare is a little behind, and I can see why. They are always pushing to get the newest...
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Product
NextGen Enterprise PM’s reporting is a little limited. It is hard to always pull the data that we...
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Relationship
With NextGen Healthcare’s support, once we get connected with somebody, usually it is pretty good....
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Relationship
We conduct regular meetings with the vendor, but over the past year, we have seen a lot of staff...
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Relationship
The vendor's support needs to be proactive. We have an issue going on, and they said they are...
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Loyalty, Product
We aren't using the web portal for NextGen Healthcare's system; we are using remote-desktop...
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Loyalty, Value
I don't think the product is in our long-term plans because we have been having issues recently. It...
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Relationship
The vendor always does customizations that we request.
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Product
NextGen Enterprise PM is a fully featured product so long as we pay the fees for each individual...
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Operations, Product
NextGen Enterprise PM is really easy to use. When we bring new staff on, they easily learn and use...
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Relationship
We have been having issues regarding NextGen Healthcare keeping all their promises. And NextGen...
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Product
NextGen Healthcare has been integrating NextGen Enterprise PM a little more with a couple of...
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Relationship, Operations
Right now, support is the biggest problem with NextGen Healthcare. Part of their support is local,...
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Product
NextGen Enterprise PM has been fine. I would like to see the vendor improve the integrity of the...
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Relationship
The vendor's support is kind of hit or miss. To improve support, NextGen Healthcare needs to improve...
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Product
I think we would be completely open to a new practice management system. I wouldn't really recommend...
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Operations, Product
The last upgrade for NextGen Enterprise PM actually went well, and we had plenty of help for it, but...
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Product
There is still some functionality in NextGen Enterprise PM that NextGen Healthcare needs to work on....
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Relationship
We have complained enough that we have a special team from NextGen Healthcare to help us work...
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Loyalty, Value
We don’t want to switch away from NextGen Enterprise PM, but if it came down to it, we would, and...
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Relationship
NextGen Healthcare’s support is not the best, but they have been working on it. Sometimes NextGen...
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Relationship
There is no one else that beats NextGen Healthcare. Our partnership with them has really increased...
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Operations
NextGen Enterprise PM is what it is. It is not customizable, so training is good because NextGen...
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Operations, Product
Sometimes NextGen Enterprise PM's upgrades haven't been properly vetted before the release. They are...
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Culture, Loyalty
NextGen Enterprise PM and EHR communicate with each other, but we would think there would be a...
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Culture
There is a fee for everything with NextGen Healthcare. Someone looking to sign a contract has to...
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Product
We would like a better ease of use for checking in patients in NextGen Enterprise PM. We are not...
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Product
NextGen Enterprise PM has fantastic reporting capabilities, and that is something we need. We have...
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Product
Regarding the integration, we are a pretty large group, so we have a lot of customers who aren't on...
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Loyalty
I have insight into some of our other clients who are not using NextGen Healthcare, and I'm aware of...
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Culture, Relationship
NextGen Healthcare has recently transitioned to some contracted offshore support, especially for...
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Loyalty, Relationship
The vendor's proactive service has improved over the years. We have very good visibility to folks...
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Product
I have worked with the product for many years. NextGen Healthcare's system is my bread and butter....
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Relationship, Operations
NextGen Healthcare keeps all their promises with broad releases, but we have had a couple of...
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Operations
There is really no training anymore for NextGen Enterprise PM. The vendor needs a better training...
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Operations
The root cause of my low rating probably relates directly to the quality of the training and the...
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Product
There is a lot set up in the system that was configured for our use that people don't understand....
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Product
We are a specialty practice that was pigeonholed into an internal medicine set of templates because...
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Loyalty
We looked for a few different EHRs, and we were looking for the best of a lot of bad options. No PM...
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Operations, Product
We spent months trying to stand up the NextGen PxP Portal, and that was disastrous. I did my...
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Relationship
We have several support cases open on any given day. I limit who in my practice can open support...
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Relationship
We insisted that we get an account manager who was very capable and knowledgeable across the NextGen...
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Product
The system's eligibility verification is not up to the standard expectations for the industry. We...
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Culture, Value
Selecting NextGen Healthcare resulted in us having to add an FTE. The vendor is improving the...
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Product
I can't say that NextGen Enterprise PM has really changed much. Its eligibility options need to be...
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Relationship
NextGen Healthcare needs to fix their response times. Those haven't been as good since their...
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Loyalty, Product
I like the sheer number of configuration options that file maintenance can give us in NextGen...
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Relationship, Operations
NextGen Healthcare does a pretty good job of letting us know about things. They put out a newsletter...
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Relationship
My colleague who works directly with NextGen Healthcare is always kicking things up a level when we...
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Loyalty, Product
NextGen Healthcare’s system works pretty much the way the vendor says it works. The system is very...
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Relationship
NextGen Healthcare does a good job of being proactive. They have stuff out when they need to have it...
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Product
NextGen Enterprise PM works pretty well at what it should. The integration is not perfect, but it...
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Product
NextGen Enterprise PM has really robust reporting abilities. The reporting system for the financial...
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Product
NextGen Healthcare’s practice management software has always been the same; it is what it is. There...
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Relationship
I don't really have a major issue in terms of executive involvement on the PM side. We take a patch,...
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Loyalty, Product
I think we would be in a humongous pickle if we had to choose another practice management system....
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Product
We are doing well with NextGen Enterprise PM. We see a lot of unique patients each year, and we have...
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Relationship
The vendor has a success community where we can contact them for larger issues or suggestions for...
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Operations, Product
I think the product is pretty easy to use, but I have been using it for a while. Some parts seem to...
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Relationship
The vendor's phone support is not too bad. The support people are usually pretty good at helping us...
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Product
We like NextGen Healthcare's system when we compare it with other things. I don't think we have seen...
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Product
I wish the product had more functionality for checking insurance eligibility and getting details....
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Culture, Product
One thing I hate about the product is that the statements are really bad. Compared to any other...
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Culture, Loyalty
Things are not always exactly what the vendor promised, and the system doesn't always work as well...
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Product
NextGen Healthcare has one of the strongest PM systems. Our reporting with the system is really...
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Relationship
We do executive reviews with NextGen Healthcare because they are so important to our business, and...
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Relationship, Operations
There are delivery issues with NextGen Healthcare. I have always found with outside vendors that...
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Operations
We don’t use trainers from NextGen Healthcare because they have a very hard time finding someone...
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Product
When I pull a batch in NextGen Enterprise PM, before I send it out, I look it over again. I would...
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Relationship, Product
NextGen Healthcare has a way that users can submit changes, and other users vote on those changes. I...
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Product, Value
I like the ease of use in NextGen Enterprise PM. It is intuitive and easy to bill out with. It is...
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Relationship
Our relationship with NextGen Healthcare is pretty good. We usually get our issues resolved. We have...
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Operations
When we first implemented NextGen Enterprise PM years ago, the training was really good. The ongoing...
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Product
We did recommend NextGen Enterprise PM at one point, and everyone has had the same growing pains...
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Product
NextGen Enterprise PM is meeting our basic needs, but regarding getting more information such as...
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Product
Externally, integration is coming around. The only thing integrated with NextGen Enterprise PM is...
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Culture, Value
NextGen Healthcare is very expensive. They keep adding on products to their basic systems, so it is...
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Product
The current product doesn't meet all our needs. With NextGen Enterprise PM, there are a lot of...
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Loyalty
As far as I know, we will be with NextGen Healthcare long term. We haven't ventured to look for...
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Relationship
Ever since COVID-19, we have had a really hard time getting decent support. I think NextGen...
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Relationship, Product
NextGen Healthcare does not do so well at delivering new technology that meets my needs. If I need...
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Relationship, Operations
We did an upgrade of NextGen Enterprise PM, and the support was there, but there were so many...
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Operations
When we need training for NextGen Enterprise PM, we request it, and the training has been great. The...
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Product
It has been status quo for NextGen Healthcare to release a software update that ends up breaking...
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Product
NextGen Enterprise PM is a lot more solid than NextGen Enterprise EHR.
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Product
NextGen Enterprise PM is pretty user friendly, and it is very organized. It gives us the ability to...
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Product
NextGen Enterprise PM has many reports. There is a gap with certain reports for the revenue cycle...
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Relationship
Some NextGen Enterprise PM upgrades have a lot of kinks in them. I would like NextGen Healthcare to...
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Culture
Unless NextGen Healthcare staff members are trying to sell us something, or if we don’t reach out to...
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Operations
Ongoing training is pretty much nonexistent with NextGen Healthcare unless we ask for it. They give...
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Product, Value
There are some good positives with NextGen Enterprise PM, so I would buy it again. We can operate...
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Value
NextGen Healthcare charges for everything. We took on RCx, which was from a separate company, but it...
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Operations, Product
Sometimes upgrades are good, and sometimes they are bad. A while ago, we did an upgrade that shut...
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Product
Because of the type of facility we are and what we have to collect, NextGen Enterprise PM is too...
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Relationship, Product
NextGen Healthcare has a system where we can make a suggestion, and then other NextGen Healthcare...
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Relationship
NextGen Healthcare has gotten large as an organization, and when I send an email, make a phone call,...
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Relationship
Our executive does a lot of work with NextGen Healthcare. If I need anything that I'm desperate for,...
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Product
I will never recommend a PM system to anybody. None of them are good. I have been doing this work...
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Product, Value
NextGen Enterprise PM could be more intuitive regarding the flow between things. I hear a lot about...
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Relationship
We have a dedicated engineer from NextGen Healthcare. On a regular basis, we get to meet with them....
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Operations
The quality of NextGen Healthcare’s training is very high. That is always an area where things could...
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Loyalty, Relationship, Operations
NextGen Healthcare is going through so much turnover. We have a project going on with them, and it...
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Product
We need a better end-user ability to use the system. NextGen Enterprise PM just isn’t modern, and we...
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Relationship
NextGen Healthcare is pretty stable, and they do a good job with reliability.
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Loyalty, Product
My biggest running complaint with NextGen Enterprise PM is performance. If I had a reason to leave...
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Relationship
When our users have a problem and we don't know the answer, it is nice to be able to create a ticket...
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Relationship, Operations
The tickets that we get that are truly technical have been few and far between. We have users who...
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Product
Our biggest pain point is that we lack the ability to accurately and consistently get the data we...
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Value
I would say that we get our money's worth from the system because I think we have gotten a good...
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Product
One of the biggest benefits of NextGen Enterprise PM is how well it integrates. The revenue cycle...
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Relationship
NextGen Healthcare is responsive to the tickets. If we have an issue, we will put a ticket in on the...
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Product
We have had a few issues with the system. We did an upgrade and switched to a hosted site, and then...
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Product, Value
Anytime we do a patch or an upgrade for a new version of the system, we have to upgrade all of the...
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Loyalty
NextGen Enterprise PM’s biggest strengths are consistency and reliability. We know what to expect....
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Value
For NextGen Healthcare’s new RCxRules implementation, which is another kind of partner application...
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Relationship
If I knew anything about NextGen Healthcare’s support system, I would not buy the product again. The...
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Culture, Relationship
NextGen Healthcare doesn’t keep all their promises. We were supposed to go live on their portal...
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Operations, Value
There is a charge for everything. NextGen Healthcare even charges for training now. We used to...
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Product
The PM solution is much better than a lot of other products I have used before. The system is great...
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Culture, Value
NextGen Healthcare offers products that we do not purchase just because of the sheer volume of the price....
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Product
File maintenance for our business with NextGen Enterprise PM is extremely clunky. For example, we...
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Product
NextGen Enterprise PM has been pretty solid for us. We have used it for a long time, and its...
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Culture, Value
The things that NextGen Healthcare charges us for are usually pretty easy to identify. We haven't...
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Product
Based on our needs, there are some things that we would prefer to have more open when it comes to...
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Relationship
Over the last few months, I have heard of more issues with NextGen Healthcare's modules than I ever...
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Relationship
We have struggled with NextGen Healthcare's support a bit. We would like the vendor's support people...
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Relationship
NextGen Healthcare’s customer service is very hit and miss. When we open a ticket, we sometimes get...
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Product
The user friendliness of NextGen Enterprise PM is great. I enjoy the reporting. The vendor has a lot...
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Product
I would like it to be a bit easier to read what is going on with financial accounts in NextGen...
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Loyalty, Relationship
Overall, NextGen Healthcare has good products, and they are going in a good direction. They are just...
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Culture, Loyalty, Product
NextGen Healthcare said they had an inpatient billing platform, but it did not do what an inpatient...
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Product
We go to NextGen Healthcare's user group conventions frequently, and nothing has really been...
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Relationship
The people who I work with at NextGen Healthcare typically were able to solve the problems, like the...
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Relationship
Since NextGen Healthcare’s acquisition, when we tell them something isn't working, the burden is on...
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Product
The reporting features in the PM solution are really good. The canned reports are really good. We...
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Product
In the practice management system, there are some constraints related to eligibility. That is a huge...
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Relationship
Calling the vendor’s support team doesn’t work. So if I want something done, I literally go to my...
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Culture, Relationship
NextGen Healthcare delivers what we are asking for, but 50% of the time they deliver what they...
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Product, Value
A good example of an outcome we are waiting to see from NextGen Enterprise PM is that our templates...
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Culture, Relationship
We put a support call in because everything was frozen in NextGen Enterprise PM. Nobody was able to...
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Operations
The last upgrade NextGen Healthcare did was pretty horrendous. NextGen Healthcare’s solution was to...
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Operations, Product
We are now at that stage where we don't do that much training because we have a lot of experience...
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Relationship
I am not overly happy with NextGen Healthcare right now. They got bought out by an investment firm...
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Product
NextGen Enterprise PM is a little complicated. There are just a lot of steps in the practice...
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Product
NextGen Enterprise PM is rock solid. The only improvements that we would like to see would be...
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Loyalty, Product
There are some areas where the vendor's integration team seems to be ahead of the game in terms of...
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Relationship
The vendor could improve their support people's response time. They could also improve the skills of...
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Product
NextGen Enterprise PM is functioning well and doing what it is supposed to do. The system has always...
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Relationship
NextGen Healthcare has experienced a turnover in ownership of the product, and that might have a lot...
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Product
NextGen Healthcare has new technology, and it is available, but it seems like there are always kinks...
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Product
The processes in the system could be smoother. We experience a lot of added authorizations that are...
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Product
Some difficult things about NextGen Enterprise PM are getting insurances correct, remembering to...
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Relationship, Operations
We had a hard time getting NextGen Healthcare to respond to us about an upgrade, but once they...
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Relationship, Product
NextGen Healthcare is slow to get current. They sort of brush over what we bring up. We are one...
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Relationship, Product
There are enhancements that we would like to see with NextGen Enterprise PM. There are new payment...
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Relationship
If I had to make the choice today whether to buy NextGen Enterprise PM again, I might think about...
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Culture
Vendors all put on a good dog-and-pony show, but the reality is they never keep their promises. With...
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Operations, Product
There is a lot with NextGen Enterprise PM that is so confusing, and I don't think it is user...
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Product
My likelihood to recommend NextGen Enterprise PM is going to depend on what other system someone is...
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Loyalty, Value
With NextGen Healthcare, everything is an add-on. They have a claims processing system, but if we...
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Loyalty, Product
I don't think my overall satisfaction is going to get any better with NextGen Enterprise PM; I am...
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Culture, Relationship, Product
NextGen Healthcare doesn't do anything for PM clients whatsoever. They offer new options for EHR and...
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Operations
NextGen Healthcare offers some video conference training options, but I don't know whether they...
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Relationship
When we call NextGen Healthcare, we receive the same tier-two and tier-three support for every call....
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Relationship
Our account manager from NextGen Healthcare and our senior IT staff members are phenomenal, but...
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Value
If I had a peer or friend considering NextGen Healthcare's solution, I would be extremely honest. I...
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Product
The product is pretty stable. It accommodates scheduling well. With billing, we don't have a lot of...
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Relationship
The vendor’s support has been challenging since they have moved a lot of the support outside of the...
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Product
We do so much with one of our hospital systems that it would make more sense to be in the same...
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Relationship
The product is not user friendly. It has many glitches and issues. If the vendor could update it,...
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Relationship, Product
Generally, we don't have issues, but when we do, they are big issues. When we do an upgrade, it...
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Product
NextGen Enterprise PM is an easy-to-use system, but there are hiccups in it that cause it to create...
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Relationship
We don't get phone support from NextGen Healthcare unless we submit a web ticket. Sometimes when we...
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Product
The office staff finds it easy to enter information and validate information in NextGen Enterprise...
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Product
My biggest frustration is that the system's search functions are outdated. The ways things are might...
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Culture, Value
NextGen Healthcare's charges aren't excessive. They do charge us for material changes to the...
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Product
The PM solution on the technical side is very hard to manage. It is hard for the functionality of...
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Operations, Product
There is not much documentation of the changes that NextGen Healthcare is making, and they don't...
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Relationship
One of my biggest complaints is that NextGen Healthcare’s support is atrocious. I do have executive...
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Operations, Product
All PM systems are difficult. Early on, our experience was painful; it was terrible. And then there...
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Product
NextGen Enterprise PM meets our needs for billing and submissions. We have been successful at...
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Product
The interface in NextGen Enterprise PM is old, so the vendor has been working on improving the...
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Operations
In terms of training, NextGen Enterprise PM is quite complex, so the vendor could be better by...
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Product, Value
The system gives us the ability to make the changes that we need because we can customize it, but...
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Relationship
Previously, I would have given NextGen Healthcare’s support a higher score, but it is awful right...
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Culture, Relationship
Our sales representative is amazing. When I run into roadblocks with all kinds of support issues, I...
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Operations
I had a good experience with NextGen Healthcare. I was part of the implementation team at my organization....
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Loyalty, Product
There is a push for new technology that could meet our needs. There is a push for a mobile version...
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Loyalty, Product
We have a lot of discrete data needs for reporting, and the PM system is still not able to do...
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Relationship, Product
We can create, document, and bill our encounters. We have some gaps, but for the most part, we can...
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Relationship, Product
For most vendors, their PM products are very mature, and they have been around the market for a long...
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Relationship, Product
NextGen Healthcare created a lot of promises around a different way to do computerized provider...
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Operations, Product
For the PM system, upgrades have been rather straightforward and easy.
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Relationship, Product
NextGen Healthcare is still missing out on things in terms of better release notes and better...
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Loyalty
I'm just hoping that the vendor will focus some effort on getting the bugs resolved and patched up....
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