NextGen Enterprise PM Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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VP/Other Executive

Loyalty, Value

Because of the lack of an integrated solution within NextGen Enterprise PM, we use another vendor...

Oct 2024
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VP/Other Executive

Relationship, Product

Overall, NextGen Enterprise PM is relatively stable. In my personal experience and when working in...

Oct 2024
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VP/Other Executive

Relationship

I work through our IT department folks, and they put in the tickets, so NextGen Healthcare seems to...

Oct 2024
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VP/Other Executive

Relationship

With NextGen Healthcare, we have a strange support model that we have transitioned to at this point....

Oct 2024
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VP/Other Executive

Product, Value

NextGen Enterprise PM is not a system that is built for a practice of our scale; it is built for a...

Oct 2024
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VP/Other Executive

Value

With NextGen Enterprise PM, we need to be able to subscribe to other vendors. However, I have not...

Oct 2024
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VP/Other Executive

Loyalty

Things with NextGen Healthcare are challenging. I think my satisfaction with NextGen Enterprise PM...

Oct 2024
||
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VP/Other Executive

Relationship

NextGen Healthcare’s proactivity is just more subjective. In the last couple of years, I don't...

Oct 2024
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Analyst/Coordinator

Relationship, Value

The vendor was acquired, and that was a major change. We have seen a lot of changes, but I think...

Oct 2024
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Analyst/Coordinator

Operations

One thing that could make the vendor's updates and implementations better would be improved project...

Oct 2024
||
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Analyst/Coordinator

Loyalty, Product

Integration is the key. Our ultimate goal is to have a combined EHR and PM system. We would like...

Oct 2024
||
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Analyst/Coordinator

Loyalty

My overall satisfaction with the system will increase in the coming years because the next upgrade...

Oct 2024
||
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Manager

Value

Anytime we add something new in NextGen Enterprise PM, including every interface, there are fees...

Oct 2024
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(0)
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Director

Relationship, Product

NextGen Healthcare is a little behind, and I can see why. They are always pushing to get the newest...

Sep 2024
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Director

Product

NextGen Enterprise PM’s reporting is a little limited. It is hard to always pull the data that we...

Sep 2024
||
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Director

Relationship

With NextGen Healthcare’s support, once we get connected with somebody, usually it is pretty good....

Sep 2024
||
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Manager

Relationship

We conduct regular meetings with the vendor, but over the past year, we have seen a lot of staff...

Sep 2024
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Manager

Relationship

The vendor's support needs to be proactive. We have an issue going on, and they said they are...

Sep 2024
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Manager

Loyalty, Product

We aren't using the web portal for NextGen Healthcare's system; we are using remote-desktop...

Sep 2024
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Manager

Loyalty, Value

I don't think the product is in our long-term plans because we have been having issues recently. It...

Sep 2024
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Manager

Relationship

The vendor always does customizations that we request.

Sep 2024
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Director

Product

NextGen Enterprise PM is a fully featured product so long as we pay the fees for each individual...

Aug 2024
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Manager

Operations, Product

NextGen Enterprise PM is really easy to use. When we bring new staff on, they easily learn and use...

Aug 2024
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Manager

Relationship

We have been having issues regarding NextGen Healthcare keeping all their promises. And NextGen...

Aug 2024
||
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Manager

Product

NextGen Healthcare has been integrating NextGen Enterprise PM a little more with a couple of...

Aug 2024
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Manager

Relationship, Operations

Right now, support is the biggest problem with NextGen Healthcare. Part of their support is local,...

Aug 2024
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VP/Other Executive

Product

NextGen Enterprise PM has been fine. I would like to see the vendor improve the integrity of the...

Jul 2024
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(0)
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VP/Other Executive

Relationship

The vendor's support is kind of hit or miss. To improve support, NextGen Healthcare needs to improve...

Jul 2024
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VP/Other Executive

Product

I think we would be completely open to a new practice management system. I wouldn't really recommend...

Jul 2024
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Director

Operations, Product

The last upgrade for NextGen Enterprise PM actually went well, and we had plenty of help for it, but...

Jul 2024
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Director

Product

There is still some functionality in NextGen Enterprise PM that NextGen Healthcare needs to work on....

Jul 2024
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Director

Relationship

We have complained enough that we have a special team from NextGen Healthcare to help us work...

Jul 2024
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Director

Loyalty, Value

We don’t want to switch away from NextGen Enterprise PM, but if it came down to it, we would, and...

Jul 2024
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Director

Relationship

NextGen Healthcare’s support is not the best, but they have been working on it. Sometimes NextGen...

Jul 2024
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CEO/President

Relationship

There is no one else that beats NextGen Healthcare. Our partnership with them has really increased...

Jul 2024
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(0)
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Director

Operations

NextGen Enterprise PM is what it is. It is not customizable, so training is good because NextGen...

Jul 2024
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Director

Operations, Product

Sometimes NextGen Enterprise PM's upgrades haven't been properly vetted before the release. They are...

Jul 2024
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(0)
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Manager

Culture, Loyalty

NextGen Enterprise PM and EHR communicate with each other, but we would think there would be a...

Jul 2024
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Manager

Culture

There is a fee for everything with NextGen Healthcare. Someone looking to sign a contract has to...

Jul 2024
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(0)
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Manager

Product

We would like a better ease of use for checking in patients in NextGen Enterprise PM. We are not...

Jul 2024
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Manager

Product

NextGen Enterprise PM has fantastic reporting capabilities, and that is something we need. We have...

Jul 2024
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Analyst/Coordinator

Product

Regarding the integration, we are a pretty large group, so we have a lot of customers who aren't on...

Jul 2024
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Analyst/Coordinator

Loyalty

I have insight into some of our other clients who are not using NextGen Healthcare, and I'm aware of...

Jul 2024
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(0)
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Analyst/Coordinator

Culture, Relationship

NextGen Healthcare has recently transitioned to some contracted offshore support, especially for...

Jul 2024
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(0)
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Analyst/Coordinator

Loyalty, Relationship

The vendor's proactive service has improved over the years. We have very good visibility to folks...

Jul 2024
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(0)
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Analyst/Coordinator

Product

I have worked with the product for many years. NextGen Healthcare's system is my bread and butter....

Jul 2024
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(0)
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Analyst/Coordinator

Relationship, Operations

NextGen Healthcare keeps all their promises with broad releases, but we have had a couple of...

Jul 2024
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Director

Operations

There is really no training anymore for NextGen Enterprise PM. The vendor needs a better training...

Jul 2024
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(0)
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Director

Operations

The root cause of my low rating probably relates directly to the quality of the training and the...

Jul 2024
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(0)
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Director

Product

There is a lot set up in the system that was configured for our use that people don't understand....

Jul 2024
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(0)
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Director

Product

We are a specialty practice that was pigeonholed into an internal medicine set of templates because...

Jul 2024
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(0)
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Director

Loyalty

We looked for a few different EHRs, and we were looking for the best of a lot of bad options. No PM...

Jul 2024
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(0)
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Director

Operations, Product

We spent months trying to stand up the NextGen PxP Portal, and that was disastrous. I did my...

Jul 2024
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(0)
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Director

Relationship

We have several support cases open on any given day. I limit who in my practice can open support...

Jul 2024
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(0)
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Director

Relationship

We insisted that we get an account manager who was very capable and knowledgeable across the NextGen...

Jul 2024
||
(0)
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Director

Product

The system's eligibility verification is not up to the standard expectations for the industry. We...

Jul 2024
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(0)
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Director

Culture, Value

Selecting NextGen Healthcare resulted in us having to add an FTE. The vendor is improving the...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

I can't say that NextGen Enterprise PM has really changed much. Its eligibility options need to be...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship

NextGen Healthcare needs to fix their response times. Those haven't been as good since their...

Jul 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

I like the sheer number of configuration options that file maintenance can give us in NextGen...

Jul 2024
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(0)
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CIO

Relationship, Operations

NextGen Healthcare does a pretty good job of letting us know about things. They put out a newsletter...

Jun 2024
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(0)
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CIO

Relationship

My colleague who works directly with NextGen Healthcare is always kicking things up a level when we...

Jun 2024
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(0)
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CIO

Loyalty, Product

NextGen Healthcare’s system works pretty much the way the vendor says it works. The system is very...

Jun 2024
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(0)
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CIO

Relationship

NextGen Healthcare does a good job of being proactive. They have stuff out when they need to have it...

Jun 2024
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(0)
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CIO

Product

NextGen Enterprise PM works pretty well at what it should. The integration is not perfect, but it...

Jun 2024
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(0)
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Director

Product

NextGen Enterprise PM has really robust reporting abilities. The reporting system for the financial...

Jun 2024
||
(0)
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Director

Product

NextGen Healthcare’s practice management software has always been the same; it is what it is. There...

Jun 2024
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(0)
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Director

Relationship

I don't really have a major issue in terms of executive involvement on the PM side. We take a patch,...

Jun 2024
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(0)
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VP/Other Executive

Loyalty, Product

I think we would be in a humongous pickle if we had to choose another practice management system....

Jun 2024
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(0)
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VP/Other Executive

Product

We are doing well with NextGen Enterprise PM. We see a lot of unique patients each year, and we have...

Jun 2024
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(0)
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Manager

Relationship

The vendor has a success community where we can contact them for larger issues or suggestions for...

Jun 2024
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(0)
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Manager

Operations, Product

I think the product is pretty easy to use, but I have been using it for a while. Some parts seem to...

Jun 2024
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(0)
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Manager

Relationship

The vendor's phone support is not too bad. The support people are usually pretty good at helping us...

Jun 2024
||
(0)
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Manager

Product

We like NextGen Healthcare's system when we compare it with other things. I don't think we have seen...

Jun 2024
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(0)
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Manager

Product

I wish the product had more functionality for checking insurance eligibility and getting details....

Jun 2024
||
(0)
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Manager

Culture, Product

One thing I hate about the product is that the statements are really bad. Compared to any other...

Jun 2024
||
(0)
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Manager

Culture, Loyalty

Things are not always exactly what the vendor promised, and the system doesn't always work as well...

Jun 2024
||
(0)
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Director

Product

NextGen Healthcare has one of the strongest PM systems. Our reporting with the system is really...

Jun 2024
||
(0)
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Director

Relationship

We do executive reviews with NextGen Healthcare because they are so important to our business, and...

Jun 2024
||
(0)
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Director

Relationship, Operations

There are delivery issues with NextGen Healthcare. I have always found with outside vendors that...

Jun 2024
||
(0)
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Director

Operations

We don’t use trainers from NextGen Healthcare because they have a very hard time finding someone...

Jun 2024
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(0)
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Manager

Product

When I pull a batch in NextGen Enterprise PM, before I send it out, I look it over again. I would...

Jun 2024
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(0)
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Manager

Relationship, Product

NextGen Healthcare has a way that users can submit changes, and other users vote on those changes. I...

Jun 2024
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(0)
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Manager

Product, Value

I like the ease of use in NextGen Enterprise PM. It is intuitive and easy to bill out with. It is...

Jun 2024
||
(0)
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Manager

Relationship

Our relationship with NextGen Healthcare is pretty good. We usually get our issues resolved. We have...

Jun 2024
||
(0)
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Manager

Operations

When we first implemented NextGen Enterprise PM years ago, the training was really good. The ongoing...

Jun 2024
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(0)
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Manager

Product

We did recommend NextGen Enterprise PM at one point, and everyone has had the same growing pains...

Jun 2024
||
(0)
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Manager

Product

NextGen Enterprise PM is meeting our basic needs, but regarding getting more information such as...

Jun 2024
||
(0)
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Manager

Product

Externally, integration is coming around. The only thing integrated with NextGen Enterprise PM is...

Jun 2024
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(0)
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Manager

Culture, Value

NextGen Healthcare is very expensive. They keep adding on products to their basic systems, so it is...

Jun 2024
||
(0)
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Manager

Product

The current product doesn't meet all our needs. With NextGen Enterprise PM, there are a lot of...

Jun 2024
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(0)
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Manager

Loyalty

As far as I know, we will be with NextGen Healthcare long term. We haven't ventured to look for...

Jun 2024
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(0)
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Manager

Relationship

Ever since COVID-19, we have had a really hard time getting decent support. I think NextGen...

Jun 2024
||
(0)
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Manager

Relationship, Product

NextGen Healthcare does not do so well at delivering new technology that meets my needs. If I need...

Jun 2024
||
(0)
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Manager

Relationship, Operations

We did an upgrade of NextGen Enterprise PM, and the support was there, but there were so many...

Jun 2024
||
(0)
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Director

Operations

When we need training for NextGen Enterprise PM, we request it, and the training has been great. The...

Jun 2024
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(0)
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Manager

Product

It has been status quo for NextGen Healthcare to release a software update that ends up breaking...

Jun 2024
||
(0)
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Manager

Product

NextGen Enterprise PM is a lot more solid than NextGen Enterprise EHR.

Jun 2024
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(0)
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CFO

Product

NextGen Enterprise PM is pretty user friendly, and it is very organized. It gives us the ability to...

Jun 2024
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(0)
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CFO

Product

NextGen Enterprise PM has many reports. There is a gap with certain reports for the revenue cycle...

Jun 2024
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(0)
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CFO

Relationship

Some NextGen Enterprise PM upgrades have a lot of kinks in them. I would like NextGen Healthcare to...

Jun 2024
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(0)
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CFO

Culture

Unless NextGen Healthcare staff members are trying to sell us something, or if we don’t reach out to...

Jun 2024
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(0)
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CFO

Operations

Ongoing training is pretty much nonexistent with NextGen Healthcare unless we ask for it. They give...

Jun 2024
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(0)
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Director

Product, Value

There are some good positives with NextGen Enterprise PM, so I would buy it again. We can operate...

Jun 2024
||
(0)
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Director

Value

NextGen Healthcare charges for everything. We took on RCx, which was from a separate company, but it...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Sometimes upgrades are good, and sometimes they are bad. A while ago, we did an upgrade that shut...

Jun 2024
||
(0)
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Director

Product

Because of the type of facility we are and what we have to collect, NextGen Enterprise PM is too...

Jun 2024
||
(0)
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Director

Relationship, Product

NextGen Healthcare has a system where we can make a suggestion, and then other NextGen Healthcare...

Jun 2024
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(0)
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Director

Relationship

NextGen Healthcare has gotten large as an organization, and when I send an email, make a phone call,...

Jun 2024
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(0)
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Director

Relationship

Our executive does a lot of work with NextGen Healthcare. If I need anything that I'm desperate for,...

Jun 2024
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(0)
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Director

Product

I will never recommend a PM system to anybody. None of them are good. I have been doing this work...

Jun 2024
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(0)
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Manager

Product, Value

NextGen Enterprise PM could be more intuitive regarding the flow between things. I hear a lot about...

Jun 2024
||
(0)
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CIO

Relationship

We have a dedicated engineer from NextGen Healthcare. On a regular basis, we get to meet with them....

Jun 2024
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(0)
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CIO

Operations

The quality of NextGen Healthcare’s training is very high. That is always an area where things could...

Jun 2024
||
(0)
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Manager

Loyalty, Relationship, Operations

NextGen Healthcare is going through so much turnover. We have a project going on with them, and it...

Jun 2024
||
(0)
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Manager

Product

We need a better end-user ability to use the system. NextGen Enterprise PM just isn’t modern, and we...

Jun 2024
||
(0)
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Manager

Relationship

NextGen Healthcare is pretty stable, and they do a good job with reliability.

Jun 2024
||
(0)
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Manager

Loyalty, Product

My biggest running complaint with NextGen Enterprise PM is performance. If I had a reason to leave...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

When our users have a problem and we don't know the answer, it is nice to be able to create a ticket...

May 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

The tickets that we get that are truly technical have been few and far between. We have users who...

May 2024
||
(0)
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COO

Product

Our biggest pain point is that we lack the ability to accurately and consistently get the data we...

May 2024
||
(0)
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COO

Value

I would say that we get our money's worth from the system because I think we have gotten a good...

May 2024
||
(0)
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CEO/President

Product

One of the biggest benefits of NextGen Enterprise PM is how well it integrates. The revenue cycle...

May 2024
||
(0)
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CEO/President

Relationship

NextGen Healthcare is responsive to the tickets. If we have an issue, we will put a ticket in on the...

May 2024
||
(0)
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Analyst/Coordinator

Product

We have had a few issues with the system. We did an upgrade and switched to a hosted site, and then...

Apr 2024
||
(0)
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Analyst/Coordinator

Product, Value

Anytime we do a patch or an upgrade for a new version of the system, we have to upgrade all of the...

Apr 2024
||
(0)
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Manager

Loyalty

NextGen Enterprise PM’s biggest strengths are consistency and reliability. We know what to expect....

Apr 2024
||
(0)
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Manager

Value

For NextGen Healthcare’s new RCxRules implementation, which is another kind of partner application...

Apr 2024
||
(0)
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CEO/President

Relationship

If I knew anything about NextGen Healthcare’s support system, I would not buy the product again. The...

Apr 2024
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CEO/President

Culture, Relationship

NextGen Healthcare doesn’t keep all their promises. We were supposed to go live on their portal...

Apr 2024
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(0)
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CEO/President

Operations, Value

There is a charge for everything. NextGen Healthcare even charges for training now. We used to...

Apr 2024
||
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CEO/President

Product

The PM solution is much better than a lot of other products I have used before. The system is great...

Apr 2024
||
(0)
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Manager

Culture, Value

NextGen Healthcare offers products that we do not purchase just because of the sheer volume of the price....

Apr 2024
||
(0)
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Manager

Product

File maintenance for our business with NextGen Enterprise PM is extremely clunky. For example, we...

Apr 2024
||
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VP/Other Executive

Product

NextGen Enterprise PM has been pretty solid for us. We have used it for a long time, and its...

Apr 2024
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VP/Other Executive

Culture, Value

The things that NextGen Healthcare charges us for are usually pretty easy to identify. We haven't...

Apr 2024
||
(0)
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VP/Other Executive

Product

Based on our needs, there are some things that we would prefer to have more open when it comes to...

Apr 2024
||
(0)
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VP/Other Executive

Relationship

Over the last few months, I have heard of more issues with NextGen Healthcare's modules than I ever...

Apr 2024
||
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VP/Other Executive

Relationship

We have struggled with NextGen Healthcare's support a bit. We would like the vendor's support people...

Apr 2024
||
(0)
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COO

Relationship

NextGen Healthcare’s customer service is very hit and miss. When we open a ticket, we sometimes get...

Apr 2024
||
(0)
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COO

Product

The user friendliness of NextGen Enterprise PM is great. I enjoy the reporting. The vendor has a lot...

Apr 2024
||
(0)
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COO

Product

I would like it to be a bit easier to read what is going on with financial accounts in NextGen...

Apr 2024
||
(0)
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COO

Loyalty, Relationship

Overall, NextGen Healthcare has good products, and they are going in a good direction. They are just...

Apr 2024
||
(0)
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Director

Culture, Loyalty, Product

NextGen Healthcare said they had an inpatient billing platform, but it did not do what an inpatient...

Apr 2024
||
(0)
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Director

Product

We go to NextGen Healthcare's user group conventions frequently, and nothing has really been...

Apr 2024
||
(0)
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Director

Relationship

The people who I work with at NextGen Healthcare typically were able to solve the problems, like the...

Apr 2024
||
(0)
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Director

Relationship

Since NextGen Healthcare’s acquisition, when we tell them something isn't working, the burden is on...

Apr 2024
||
(0)
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Director

Product

The reporting features in the PM solution are really good. The canned reports are really good. We...

Apr 2024
||
(0)
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Director

Product

In the practice management system, there are some constraints related to eligibility. That is a huge...

Mar 2024
||
(0)
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Director

Relationship

Calling the vendor’s support team doesn’t work. So if I want something done, I literally go to my...

Mar 2024
||
(0)
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Director

Culture, Relationship

NextGen Healthcare delivers what we are asking for, but 50% of the time they deliver what they...

Mar 2024
||
(0)
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Director

Product, Value

A good example of an outcome we are waiting to see from NextGen Enterprise PM is that our templates...

Mar 2024
||
(0)
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Manager

Culture, Relationship

We put a support call in because everything was frozen in NextGen Enterprise PM. Nobody was able to...

Feb 2024
||
(0)
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Manager

Operations

The last upgrade NextGen Healthcare did was pretty horrendous. NextGen Healthcare’s solution was to...

Feb 2024
||
(0)
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Manager

Operations, Product

We are now at that stage where we don't do that much training because we have a lot of experience...

Feb 2024
||
(0)
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VP/Other Executive

Relationship

I am not overly happy with NextGen Healthcare right now. They got bought out by an investment firm...

Feb 2024
||
(0)
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VP/Other Executive

Product

NextGen Enterprise PM is a little complicated. There are just a lot of steps in the practice...

Feb 2024
||
(0)
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Manager

Product

NextGen Enterprise PM is rock solid. The only improvements that we would like to see would be...

Feb 2024
||
(0)
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Manager

Loyalty, Product

There are some areas where the vendor's integration team seems to be ahead of the game in terms of...

Feb 2024
||
(0)
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Manager

Relationship

The vendor could improve their support people's response time. They could also improve the skills of...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

NextGen Enterprise PM is functioning well and doing what it is supposed to do. The system has always...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

NextGen Healthcare has experienced a turnover in ownership of the product, and that might have a lot...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

NextGen Healthcare has new technology, and it is available, but it seems like there are always kinks...

Feb 2024
||
(0)
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Director

Product

The processes in the system could be smoother. We experience a lot of added authorizations that are...

Feb 2024
||
(0)
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Nurse

Product

Some difficult things about NextGen Enterprise PM are getting insurances correct, remembering to...

Feb 2024
||
(0)
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Nurse

Relationship, Operations

We had a hard time getting NextGen Healthcare to respond to us about an upgrade, but once they...

Feb 2024
||
(0)
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VP/Other Executive

Relationship, Product

NextGen Healthcare is slow to get current. They sort of brush over what we bring up. We are one...

Feb 2024
||
(0)
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VP/Other Executive

Relationship, Product

There are enhancements that we would like to see with NextGen Enterprise PM. There are new payment...

Feb 2024
||
(0)
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Manager

Relationship

If I had to make the choice today whether to buy NextGen Enterprise PM again, I might think about...

Jan 2024
||
(0)
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Manager

Culture

Vendors all put on a good dog-and-pony show, but the reality is they never keep their promises. With...

Jan 2024
||
(0)
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Manager

Operations, Product

There is a lot with NextGen Enterprise PM that is so confusing, and I don't think it is user...

Jan 2024
||
(0)
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Manager

Product

My likelihood to recommend NextGen Enterprise PM is going to depend on what other system someone is...

Jan 2024
||
(0)
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Manager

Loyalty, Value

With NextGen Healthcare, everything is an add-on. They have a claims processing system, but if we...

Jan 2024
||
(0)
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Manager

Loyalty, Product

I don't think my overall satisfaction is going to get any better with NextGen Enterprise PM; I am...

Jan 2024
||
(0)
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Manager

Culture, Relationship, Product

NextGen Healthcare doesn't do anything for PM clients whatsoever. They offer new options for EHR and...

Jan 2024
||
(0)
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Manager

Operations

NextGen Healthcare offers some video conference training options, but I don't know whether they...

Jan 2024
||
(0)
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 or  to see details.

Manager

Relationship

When we call NextGen Healthcare, we receive the same tier-two and tier-three support for every call....

Jan 2024
||
(0)
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Manager

Relationship

Our account manager from NextGen Healthcare and our senior IT staff members are phenomenal, but...

Jan 2024
||
(0)
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Manager

Value

If I had a peer or friend considering NextGen Healthcare's solution, I would be extremely honest. I...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

The product is pretty stable. It accommodates scheduling well. With billing, we don't have a lot of...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

The vendor’s support has been challenging since they have moved a lot of the support outside of the...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

We do so much with one of our hospital systems that it would make more sense to be in the same...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

The product is not user friendly. It has many glitches and issues. If the vendor could update it,...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

Generally, we don't have issues, but when we do, they are big issues. When we do an upgrade, it...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

NextGen Enterprise PM is an easy-to-use system, but there are hiccups in it that cause it to create...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

We don't get phone support from NextGen Healthcare unless we submit a web ticket. Sometimes when we...

Jan 2024
||
(0)
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CMIO

Product

The office staff finds it easy to enter information and validate information in NextGen Enterprise...

Jan 2024
||
(0)
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CMIO

Product

My biggest frustration is that the system's search functions are outdated. The ways things are might...

Jan 2024
||
(0)
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CMIO

Culture, Value

NextGen Healthcare's charges aren't excessive. They do charge us for material changes to the...

Jan 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

The PM solution on the technical side is very hard to manage. It is hard for the functionality of...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations, Product

There is not much documentation of the changes that NextGen Healthcare is making, and they don't...

Jan 2024
||
(0)
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 or  to see details.

Director

Relationship

One of my biggest complaints is that NextGen Healthcare’s support is atrocious. I do have executive...

Jan 2024
||
(0)
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Director

Operations, Product

All PM systems are difficult. Early on, our experience was painful; it was terrible. And then there...

Jan 2024
||
(0)
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Manager

Product

NextGen Enterprise PM meets our needs for billing and submissions. We have been successful at...

Dec 2023
||
(0)
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Manager

Product

The interface in NextGen Enterprise PM is old, so the vendor has been working on improving the...

Dec 2023
||
(0)
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Manager

Operations

In terms of training, NextGen Enterprise PM is quite complex, so the vendor could be better by...

Dec 2023
||
(0)
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Manager

Product, Value

The system gives us the ability to make the changes that we need because we can customize it, but...

Dec 2023
||
(0)
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Manager

Relationship

Previously, I would have given NextGen Healthcare’s support a higher score, but it is awful right...

Dec 2023
||
(0)
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Manager

Culture, Relationship

Our sales representative is amazing. When I run into roadblocks with all kinds of support issues, I...

Dec 2023
||
(0)
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Manager

Operations

I had a good experience with NextGen Healthcare. I was part of the implementation team at my organization....

Dec 2023
||
(0)
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CIO

Loyalty, Product

There is a push for new technology that could meet our needs. There is a push for a mobile version...

Dec 2023
||
(0)
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CIO

Loyalty, Product

We have a lot of discrete data needs for reporting, and the PM system is still not able to do...

Dec 2023
||
(0)
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CIO

Relationship, Product

We can create, document, and bill our encounters. We have some gaps, but for the most part, we can...

Dec 2023
||
(0)
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CIO

Relationship, Product

For most vendors, their PM products are very mature, and they have been around the market for a long...

Dec 2023
||
(0)
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CIO

Relationship, Product

NextGen Healthcare created a lot of promises around a different way to do computerized provider...

Dec 2023
||
(0)
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CIO

Operations, Product

For the PM system, upgrades have been rather straightforward and easy.

Dec 2023
||
(0)
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CIO

Relationship, Product

NextGen Healthcare is still missing out on things in terms of better release notes and better...

Dec 2023
||
(0)
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CIO

Loyalty

I'm just hoping that the vendor will focus some effort on getting the bugs resolved and patched up....

Dec 2023
||
(0)
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 or  to see details.

Director

Culture, Relationship

NextGen Healthcare has a tendency to not always give us straight answers. Their solutions can't...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

NextGen Healthcare's support in general could be a lot better than it is. Their client technical...

Dec 2023
||
(0)
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 or  to see details.

Director

Product

The system's reporting abilities are usually pretty strong. I would consider those to be some of the...

Dec 2023
||
(0)
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 or  to see details.

Director

Product

NextGen Healthcare could make some improvements to their appointment interface for scheduling.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship, Product

NextGen Healthcare doesn't have a module for our specialty, so we have had to build what we have...

Dec 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product, Value

NextGen Enterprise PM does a great job of allowing people to configure their appointment books. The...

Dec 2023
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty, Product

The vendor has changed some things that are lacking in the system. This is their third patient...

Dec 2023
||
(0)
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 or  to see details.

Manager

Product

All the things I thought I liked about NextGen Enterprise PM ended up not being true. The overall...

Dec 2023
||
(0)
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Manager

Loyalty, Relationship

We work directly with the vendor's support team, and most of the time, we dread putting in tickets...

Dec 2023
||
(0)
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 or  to see details.

Manager

Product

We have had a lot of trouble with some things that are known issues in the system, and there aren't...

Dec 2023
||
(0)
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Manager

Relationship

I have direct communication with an executive at NextGen Healthcare and our executive account...

Dec 2023
||
(0)
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VP/Other Executive

Culture, Value

I feel like with any EHR vendor, the sales folks always tend to oversell things. Pretty much any new...

Nov 2023
||
(0)
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VP/Other Executive

Operations

NextGen Enterprise PM is a complex application. NextGen Healthcare does a nice job with training....

Nov 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product, Value

NextGen Enterprise PM has been a solid product, and we haven't had any major downtime as a result of...

Nov 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product

On the payment and financial end of NextGen Enterprise PM, the one area of weakness is the...

Nov 2023
||
(0)
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Manager

Relationship, Product

There are always upgrades that have to take place to fix certain issues. When NextGen Healthcare...

Nov 2023
||
(0)
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Director

Product

I really like NextGen Healthcare and their product. The system is configurable, and the vendor is...

Nov 2023
||
(0)
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