NextGen Enterprise PM Comments

 

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Current Time Inside Cache Tag Helper: 12/1/2020 1:51:04 AM and Model.EvProductId = 1411

Commentary Summary

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Neither
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Negative
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User Commentary

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CEO/President

Implementation and Training

We don't use a lot of the training, but the training we have used has been good.

Nov 2020
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CEO/President

Functionality and Upgrades

The PM system is a very different animal than the EHR, but for the most part, NextGen Healthcare...

Nov 2020
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CEO/President

ROI / Cost (care and feeding)

NextGen Healthcare has gotten better at not charging us for everything. They include a lot of...

Nov 2020
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Manager

Technology

The file maintenance is pretty clunky. We can only have one location name, so we have to go to...

Nov 2020
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Manager

Lessons Learned

NextGen Healthcare's system is superb for smaller practices with one or two locations, but it...

Nov 2020
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Manager

Service and Support

Overall, NextGen Healthcare is really reliable. We don't really have downtime. In the few instances...

Nov 2020
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Manager

Lessons Learned

Providers should ensure that they have good training before setting up the system. The setup can...

Nov 2020
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CEO/President

Technology

With NextGen Healthcare upgrades, things that are supposed to be done just don't get done, and then...

Nov 2020
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CEO/President

Functionality and Upgrades

We would like NextGen Enterprise PM to be able to better tell us whether we are being paid correct...

Nov 2020
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Director

Interfacing and Integration

The PM system does better with integration and interoperability than the EMR does. When we send data...

Nov 2020
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Director

Service and Support

NextGen Healthcare has been great at supporting us throughout COVID-19. They have given us a...

Nov 2020
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Director

ROI / Cost (care and feeding)

NextGen Enterprise PM is really great. It has saved our reception staff quite a bit of time. In the...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

I am not a fan of NextGen Enterprise PM. I don't like the flow or processes required to do things....

Nov 2020
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Director

Other Observations & Comments

NextGen Healthcare should keep improving workflow for MIPs, MACRA, and meaningful use. We totally...

Nov 2020
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Director

ROI / Cost (care and feeding)

We feel a little bit nickel-and-dimed. If we bought a license here and then bought five other...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

We have been able to send out most of our claims electronically, and that has been nice.

Nov 2020
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Manager

Functionality and Upgrades

I would recommend the product for a medical setting, but I would be hesitant about recommending it...

Nov 2020
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Manager

Functionality and Upgrades

I really like the appointment book in the system. It has a nice layout and an easy process. Our...

Nov 2020
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Manager

Functionality and Upgrades

NextGen Healthcare could improve their reports. There are a few reports that we specifically use for...

Nov 2020
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Manager

Functionality and Upgrades

There are things I wish the system was able to do in terms of reporting. When I go to revenue...

Nov 2020
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Manager

Service and Support

In most cases, I have major issues with opening tickets to NextGen Healthcare and having them not...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have highly received our money's worth. We would spend way more money on other products.

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor does very well at delivering new technology that meets our needs. They are always...

Nov 2020
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Manager

Implementation and Training

NextGen Healthcare's training is awesome, especially on this product. We have had engaged trainers...

Nov 2020
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Manager

Service and Support

NextGen Healthcare is good. I compared their support, implementation, and professional services to...

Nov 2020
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Analyst/Coordinator

Implementation and Training

I would rate NextGen Healthcare’s training high. We got the best trainer, and that trainer is the...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

I love the reporting feature in the system. It is easy to set up and run a report. It does not take...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

NextGen Healthcare's EHR and PM system work as promoted. The systems are integrated, and information...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor has gotten better at not charging for every little thing. A lot of their things are free....

Nov 2020
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Manager

Other Observations & Comments

Years ago, NextGen Healthcare started out with one of the top PM systems. It still is very good,...

Nov 2020
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Manager

Functionality and Upgrades

NextGen Healthcare never seems to go back to an area to redesign it. For example, in the billing...

Nov 2020
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Manager

Future Outlook

NextGen Healthcare is in the process of doing a third redesign of the portal. Our senior managers...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

NextGen Enterprise PM functions well. If it ain’t broke, don’t fix it. The system is not shiny and...

Nov 2020
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Manager

Functionality and Upgrades

For meeting our needs right now, I would give the system a high score. Others may have a different...

Nov 2020
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Manager

Service and Support

I get my information on products and regulations from our account manager.

Nov 2020
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Director

Sales and Contracting

My one pet peeve with NextGen Healthcare is that they nickel-and-dime us for every little thing, and...

Nov 2020
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Director

ROI / Cost (care and feeding)

The vendor does avoid charging for every little thing on the PM side.

Nov 2020
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Director

Service and Support

The quality of NextGen Healthcare’s support is tricky to talk about. Several months ago, their...

Nov 2020
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Manager

Relationship

NextGen Healthcare should establish protocols prior to starting someone on the system. I tried to...

Nov 2020
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Manager

Functionality and Upgrades

We have moved to a new invoicing model with NextGen Healthcare, and they are paid on a percentage....

Nov 2020
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Manager

Relationship

A few years ago, we were getting a different account manager every few months. We had somebody...

Nov 2020
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Manager

Functionality and Upgrades

Upgrades have gone well. We haven’t had too many issues, and NextGen Healthcare has been helpful....

Nov 2020
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Manager

Functionality and Upgrades

It is nice that the system has a lot of bells and whistles, some of which are useful to us. Some are...

Nov 2020
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Manager

Implementation and Training

NextGen Healthcare needs to offer better and more training for new employees. The system is not...

Nov 2020
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VP/Other Executive

Relationship

NextGen Healthcare doesn’t make very many promises. But they keep them. Every time they have said...

Nov 2020
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VP/Other Executive

Implementation and Training

I got NextGen Healthcare to come in to do more specialized training for our front desk staff on the...

Nov 2020
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CIO

Functionality and Upgrades

The system is working well for us; we are having very good luck. NextGen Healthcare is very good...

Oct 2020
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CIO

Relationship

NextGen Healthcare is not proactive. I want to have some technical calls with them; having those...

Oct 2020
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CIO

Functionality and Upgrades

We want better reporting from the system for financial analytics.

Oct 2020
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Director

ROI / Cost (care and feeding)

During the pandemic, I was surprised mainly by the way that NextGen Healthcare was focused on...

Oct 2020
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Director

Functionality and Upgrades

I don't know that much has happened in terms of new technology, but NextGen Enterprise PM is a very...

Oct 2020
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Director

Implementation and Training

NextGen Healthcare outsources a lot of things to a company called Itentive. I wish that NextGen...

Oct 2020
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Director

Functionality and Upgrades

We are in need of more financial reports. I don't know whether the reports our site wants are...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

My experience with the vendor is relatively limited. I have only been with my organization for a...

Aug 2020
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VP/Other Executive

Other Observations & Comments

There are pros and cons to every system. I haven't had an occurrence that has made me think the...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

There are some opportunities for the vendor to improve on the front end of the system to make the...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

There is nothing extraordinary about the system. My frame of reference is using the system for a...

Aug 2020
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Manager

Functionality and Upgrades

I would tell others that the system is fairly easy to maneuver. It is very easy to maneuver for new...

Aug 2020
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CIO

Interfacing and Integration

Because of COVID-19, we are in the midst of implementing NextGen Healthcare’s telehealth solution....

Jul 2020
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CIO

ROI / Cost (care and feeding)

The PM system does what it does really well. I would buy it again, but I don’t know whether I would...

Jul 2020
 Helpful

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CIO

Implementation and Training

The training is a little better for the PM system. NextGen Healthcare does provide eLearning-type...

Jul 2020
 Helpful

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CIO

Functionality and Upgrades

With the PM system, eligibility is not always something where we can get all of the information...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We use NextGen Healthcare's product a little differently than other offices, at least on the billing...

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

The support from NextGen Healthcare is excellent. They are supportive and prompt and seem to care....

Jul 2020
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Manager

Interfacing and Integration

NextGen Healthcare's system runs on an SQL database, and that is a good thing. However, as far as...

Jul 2020
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Manager

ROI / Cost (care and feeding)

There is a little bit of nickel-and-diming from NextGen Healthcare. The vendor's system is very...

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

NextGen Healthcare has kept their promises and supported us on this product. We don’t have much...

Jul 2020
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Manager

Other Observations & Comments

According to the doctors, NextGen Healthcare nickel-and-dimes, but to me this is like going to a...

Jul 2020
 Helpful

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Manager

Other Observations & Comments

We do all of our training in-house. We don’t really do a lot with NextGen Healthcare's training. We...

Jul 2020
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Manager

Service and Support

NextGen Healthcare has been very supportive. They are very responsive, very knowledgeable, and have...

Jul 2020
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Manager

Functionality and Upgrades

I would tell others that NextGen Healthcare is great. I have no issues with them at all. In fact,...

Jul 2020
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Director

Functionality and Upgrades

We have fewer defects on the PM side of the application than the EMR. I don’t think any vendors keep...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

A year ago, I would have said that NextGen Healthcare doesn’t nickel-and-dime, but I have started to...

Jun 2020
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Director

Relationship

NextGen Healthcare is pretty proactive, and their executive involvement is usually great. I usually...

Jun 2020
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Director

Future Outlook

I can see my satisfaction with NextGen Healthcare over the next 12 months being high with some...

Jun 2020
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Manager

Functionality and Upgrades

The system is not user friendly yet. NextGen Healthcare needs to work on the user preferences in the...

Jun 2020
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Manager

Other Observations & Comments

Our days in A/R were ruined a bit by COVID-19, but NextGen Healthcare is great.

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I don’t know whether I would buy the product again. It is a great product, and NextGen Healthcare...

Jun 2020
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Director

Functionality and Upgrades

There is not much work required for the product. NextGen Healthcare has done exceptionally well with...

Jun 2020
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Director

Service and Support

We have no problems with NextGen Healthcare’s support. I work with an executive who is not warm and...

Jun 2020
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Director

Functionality and Upgrades

The product is fine. We are extremely comfortable, and we do well with the product. There are no...

Jun 2020
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