NextGen Enterprise PM Commentary

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NextGen Enterprise PM is a solid revenue cycle system, front to back. It does everything. It...

In NextGen Enterprise PM, people struggle with entering charges, visibility of charges, and account...

We used to have a stronger partnership with NextGen Healthcare. There is a lack of support. Their...

I’d like transparency and more inclusive pricing, especially on the NextGen Healthcare side. They...

NextGen Enterprise PM is an encounter-driven system. I'd like to see them make things easier from a...

We lack tracking in NextGen Enterprise PM, and we have to question who we should reach out to in...

Everything runs fine in NextGen Enterprise PM. The only problem that we do come across is that they...

NextGen Healthcare doesn’t really have much for video training that they don’t charge us an arm and...

There were a couple of problems that we had from our most recent upgrades that broke several things...

NextGen Healthcare got a bit ahead of the pack at one point. They were innovative, and they were...

NextGen Healthcare’s support was not quite phoning it in; they would get to our problems. But I...

The performance of NextGen Enterprise PM was getting worse. It didn’t do everything we needed, but...

The challenge with NextGen Healthcare is establishing timelines to kick off projects. Sometimes...

NextGen Healthcare has brought in a unique set of talent and capabilities across the organization....

The training from NextGen Healthcare was not exceptional. When we first went live, there was not a...

Sometimes it's hard to get an answer from NextGen Healthcare's support. A lot of the time, we find...

I don't know if it's because of the version of NextGen Enterprise PM that we're on, but a lot of the...

The reports in NextGen Enterprise PM are not the best. It would be great if we could dial down into...

With NextGen Healthcare, all the good stuff costs extra, and they don't always tell us that. They...

Our version of NextGen Enterprise PM is a little older, and we haven't upgraded recently. I feel...

We have a dedicated NextGen Healthcare representative whom we meet with regularly, and they do try...

NextGen Healthcare has improved its partnership over the last couple of years. I think NextGen...

The patient estimator in NextGen Enterprise PM is something I've been whining about for a little...

We pay a pretty penny for all of our bells and whistles with NextGen Enterprise PM. I don't know...

The support from NextGen Healthcare is a little frustrating. Our managers and directors are very...

NextGen Enterprise PM is not perfect, but there is no perfect solution for billing. It does tasking...

There are more resources committed to NextGen Healthcare's EHR and PM solutions, which are their...

The PM solution is highly configurable, and there's a lot of documentation around it. It can do a...

I would like to see an ongoing library of training that users can do on their own when we have...

NextGen Healthcare’s support has dropped. I can't say it's better. NextGen Healthcare has a very...

NextGen Healthcare does a great job of listening; they take our feedback and work it into what their...

NextGen Healthcare is very reasonable with the cost. They almost deserve a top score for us...

Only because of a recent upgrade was NextGen Healthcare involved in training efforts. Otherwise,...

The EHR and PM integration is really critical for us. I don't see us looking at independent...

NextGen Enterprise PM can be great. It has a lot of functionality. I love that in the newer version,...

NextGen Healthcare charges us outrageously, and nowadays, they charge us to upgrade even though it...

Sometimes I know more than NextGen Healthcare's support people; things have really changed over the...

NextGen Enterprise PM is customizable, but the training doesn't teach all the nuances based on our...

Our physicians don't like the new upgrade to the system that we were mandated to go on. I don't...

NextGen Healthcare's vision is improving under the new CEO, but with all this AI technology...

NextGen Healthcare's support has gone downhill since being bought over back in Sept 2023. They work...

We have been using NextGen Healthcare's solutions for many years, but we feel a little stuck with...

NextGen Healthcare has formed relationships and bought out software companies, but the solutions...

We haven't had any issues with anything on the practice management side of things. NextGen...

It would be nice if NextGen Healthcare responded to tickets in a timely fashion, didn't shuffle them...

We've been on NextGen Enterprise EHR for many years now. We have done a lot of work in NextGen...

NextGen Enterprise PM is an easy system to use. It's more simplified than the vendor's EHR. That...

When I look at my bill for the solution, it is hard for me to say that I feel like I am getting my...

NextGen Healthcare has struggled a little bit with the solution's capabilities lately. The solution...

NextGen Healthcare could tighten up some of their training. In healthcare, one of the challenges...

NextGen Healthcare has the new Ambient Assist offering, and they are using a lot of AI products...

NextGen Healthcare has made a lot of improvements. I would have given NextGen Healthcare a lower...

We have integrated deeply with NextGen Healthcare. We use all their internal products.

Consistency and reliability is probably one of the biggest reasons I would want to buy NextGen...

The ability for customization is the strength of NextGen Healthcare's EHR. Adding more customization...

We are leaving NextGen Enterprise PM because we have too many third-party vendors along with NextGen...

We have tickets open for a long period of time with NextGen Healthcare support. We have had some...

NextGen Healthcare is just a software vendor. I wouldn’t buy them again, because of the lack of...

NextGen Enterprise PM is not terrible. It is pretty easy to schedule and reschedule. Schedule...

NextGen Enterprise PM meets our reporting requirements really well. The system does a good job of...

Support has not been great lately with NextGen Healthcare. We just lost our dedicated technical...

A lot of what NextGen Healthcare delivered with the recent upgrade came with a lot of new issues. We...

NextGen Healthcare is lagging behind the market in solution capabilities. But they are about to leap...

On the PM side, if we know what we're doing, we get pretty good outcomes. The system has some...

NextGen Healthcare is transparent in the fact that they tell us what they’re charging us.

NextGen Healthcare doesn't give us a lot of options in terms of which clearinghouse we can work...

NextGen Healthcare is not part of our long-term plans. We are going with another solution. That was...

NextGen Healthcare stays on top of regulations. That is a key thing in any healthcare setting.

NextGen Healthcare recently updated their support portal, so now we have a dashboard to see the...

With NextGen Healthcare, our interfaces are frequently broken, and the vendor cannot tell us when...

As long as we have money, NextGen Healthcare can do whatever we want them to do. Each year, costs...

With NextGen Healthcare, there are usually ways to make things work, but multiple extra steps are...

We are always waiting for new releases for known issues from the vendor, so we have workarounds. We...

NextGen Enterprise PM does everything that we need it to do fundamentally. End-user reporting is our...

I haven’t really seen a road map from NextGen Healthcare for the product. I haven't heard of much...

The issue with the vendor’s support is our inability to get the right level of knowledge in a timely...

NextGen Healthcare bills for everything. For example, every time we have upgraded the system in the...

The vendor has good support for NextGen Enterprise PM. I love the vendor's tier-two and tier-three...

NextGen Healthcare's tier-one support is bad, but I am not an average client. I know the product...

NextGen Healthcare needs to upgrade their core PM product to make it a better product in the...

NextGen Healthcare's billing rules are very old school. The vendor is black and white, and billing...

I don't think that anyone has the time or energy right now to start from scratch with a practice...

Before NextGen Healthcare changed their leadership structure, our partnership with them was pretty...

I don't think that NextGen Enterprise PM is worth the price. The system is extremely expensive. It...

We are a little bitter about NextGen Enterprise PM. I love NextGen Healthcare, but if I could start...

The scheduling system is very basic. The scheduling customization, where we can schedule what an...

The system is super flexible. NextGen Healthcare has just about every billing scenario built into...

NextGen Enterprise PM is fairly straightforward when it comes to billing and charge capture. It...

We are currently having issues with clearinghouses in NextGen Enterprise PM, including eligibility...

NextGen Healthcare is not transparent with its prices and items that were not previously charged and...

With NextGen Healthcare's support, sometimes our support tickets remain open for months. That is...

I think the vendor tries to deliver new technology, but they just don’t quite make it. The...

I have been through enough computer changes to know that there are always issues after any upgrade,...

When I am training new staff members on how to use NextGen Enterprise PM, the training is all over...

If we are looking for an outcome that is part of reporting, I can run a quick report or query to see...

We have not received tangible benefits from using the solution. The only thing that I currently like...

The vendor’s training is horrible. We get online with them, and they click through everything so...

We have regular calls with NextGen Healthcare, but the response is often the same. They are always...

We have benefited from the tight integration among the NextGen Healthcare modules. That has the...

We have used NextGen Enterprise PM for a very long time, and we have heavily customized it to fit...

I have heard that NextGen Healthcare has had all sorts of problems with their portal, so we have...

I feel like some of the techs at NextGen Healthcare are more interested in closing our ticket...

The product is very expensive, and every time we want some new functionality, we get...

Overall, the product is good, and it meets our needs. It is nice to have the ability to customize...

Everyone at NextGen Healthcare is Johnny-on-the-spot. NextGen Healthcare's people always provide the...

NextGen Enterprise PM rarely changes. Everything goes according the the status quo here. The system...

Lately, NextGen Healthcare has changed the way the vendor does updates and upgrades, and they say...

NextGen Healthcare's new module is not easy to use. All of our users who are new to the system don't...

We are looking at other vendors because NextGen Healthcare's support is now almost completely...

We don't have an upgrade specialist at NextGen Healthcare right now. I have a trained person who...

I'm really disappointed with NextGen Healthcare right now. I have been a big fan of NextGen...

With the added charges, we simply can’t afford NextGen Healthcare's population health upgrade. They...

With every new release, we are finding major problems. Even NextGen Healthcare's people are telling...

At the moment, NextGen Healthcare's PM system isn't stable. A colleague of mine just had to cancel...

NextGen Healthcare's support is a major problem. When we submit tickets, the priority levels are...

In general, NextGen Healthcare is becoming increasingly cost prohibitive. They even changed their...

I have a competent account manager. They give me advance notice and keep me informed about what is...

We were looking to move away from NextGen Healthcare's system, but due to the current state of the...

The main thing we use the system for is scheduling. The system is intuitive and easy to use. We...