NextGen Enterprise PM Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
If I knew anything about NextGen Healthcare’s support system, I would not buy the product again. The...
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Culture, Relationship
NextGen Healthcare doesn’t keep all their promises. We were supposed to go live on their portal...
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Operations, Value
There is a charge for everything. NextGen Healthcare even charges for training now. We used to...
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Product
The PM solution is much better than a lot of other products I have used before. The system is great...
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Culture, Value
NextGen Healthcare offers products that we do not purchase just because of the sheer volume of the price....
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Product
File maintenance for our business with NextGen Enterprise PM is extremely clunky. For example, we...
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Product
NextGen Enterprise PM has been pretty solid for us. We have used it for a long time, and its...
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Culture, Value
The things that NextGen Healthcare charges us for are usually pretty easy to identify. We haven't...
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Product
Based on our needs, there are some things that we would prefer to have more open when it comes to...
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Relationship
Over the last few months, I have heard of more issues with NextGen Healthcare's modules than I ever...
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Relationship
We have struggled with NextGen Healthcare's support a bit. We would like the vendor's support people...
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Relationship
NextGen Healthcare’s customer service is very hit and miss. When we open a ticket, we sometimes get...
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Product
The user friendliness of NextGen Enterprise PM is great. I enjoy the reporting. The vendor has a lot...
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Product
I would like it to be a bit easier to read what is going on with financial accounts in NextGen...
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Loyalty, Relationship
Overall, NextGen Healthcare has good products, and they are going in a good direction. They are just...
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Culture, Loyalty, Product
NextGen Healthcare said they had an inpatient billing platform, but it did not do what an inpatient...
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Product
We go to NextGen Healthcare's user group conventions frequently, and nothing has really been...
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Relationship
The people who I work with at NextGen Healthcare typically were able to solve the problems, like the...
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Relationship
Since NextGen Healthcare’s acquisition, when we tell them something isn't working, the burden is on...
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Product
The reporting features in the PM solution are really good. The canned reports are really good. We...
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Product
In the practice management system, there are some constraints related to eligibility. That is a huge...
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Relationship
Calling the vendor’s support team doesn’t work. So if I want something done, I literally go to my...
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Culture, Relationship
NextGen Healthcare delivers what we are asking for, but 50% of the time they deliver what they...
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Product, Value
A good example of an outcome we are waiting to see from NextGen Enterprise PM is that our templates...
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Culture, Relationship
We put a support call in because everything was frozen in NextGen Enterprise PM. Nobody was able to...
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Operations
The last upgrade NextGen Healthcare did was pretty horrendous. NextGen Healthcare’s solution was to...
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Operations, Product
We are now at that stage where we don't do that much training because we have a lot of experience...
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Relationship
I am not overly happy with NextGen Healthcare right now. They got bought out by an investment firm...
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Product
NextGen Enterprise PM is a little complicated. There are just a lot of steps in the practice...
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Product
NextGen Enterprise PM is rock solid. The only improvements that we would like to see would be...
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Loyalty, Product
There are some areas where the vendor's integration team seems to be ahead of the game in terms of...
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Relationship
The vendor could improve their support people's response time. They could also improve the skills of...
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Product
NextGen Enterprise PM is functioning well and doing what it is supposed to do. The system has always...
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Relationship
NextGen Healthcare has experienced a turnover in ownership of the product, and that might have a lot...
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Product
NextGen Healthcare has new technology, and it is available, but it seems like there are always kinks...
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Product
The processes in the system could be smoother. We experience a lot of added authorizations that are...
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Product
Some difficult things about NextGen Enterprise PM are getting insurances correct, remembering to...
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Relationship, Operations
We had a hard time getting NextGen Healthcare to respond to us about an upgrade, but once they...
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Relationship, Product
NextGen Healthcare is slow to get current. They sort of brush over what we bring up. We are one...
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Relationship, Product
There are enhancements that we would like to see with NextGen Enterprise PM. There are new payment...
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Relationship
If I had to make the choice today whether to buy NextGen Enterprise PM again, I might think about...
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Culture
Vendors all put on a good dog-and-pony show, but the reality is they never keep their promises. With...
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Operations, Product
There is a lot with NextGen Enterprise PM that is so confusing, and I don't think it is user...
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Product
My likelihood to recommend NextGen Enterprise PM is going to depend on what other system someone is...
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Loyalty, Value
With NextGen Healthcare, everything is an add-on. They have a claims processing system, but if we...
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Loyalty, Product
I don't think my overall satisfaction is going to get any better with NextGen Enterprise PM; I am...
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Culture, Relationship, Product
NextGen Healthcare doesn't do anything for PM clients whatsoever. They offer new options for EHR and...
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Operations
NextGen Healthcare offers some video conference training options, but I don't know whether they...
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Relationship
When we call NextGen Healthcare, we receive the same tier-two and tier-three support for every call....
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Relationship
Our account manager from NextGen Healthcare and our senior IT staff members are phenomenal, but...
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Value
If I had a peer or friend considering NextGen Healthcare's solution, I would be extremely honest. I...
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Product
The product is pretty stable. It accommodates scheduling well. With billing, we don't have a lot of...
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Relationship
The vendor’s support has been challenging since they have moved a lot of the support outside of the...
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Product
We do so much with one of our hospital systems that it would make more sense to be in the same...
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Relationship
The product is not user friendly. It has many glitches and issues. If the vendor could update it,...
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Relationship, Product
Generally, we don't have issues, but when we do, they are big issues. When we do an upgrade, it...
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Product
NextGen Enterprise PM is an easy-to-use system, but there are hiccups in it that cause it to create...
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Relationship
We don't get phone support from NextGen Healthcare unless we submit a web ticket. Sometimes when we...
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Product
The office staff finds it easy to enter information and validate information in NextGen Enterprise...
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Product
My biggest frustration is that the system's search functions are outdated. The ways things are might...
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Culture, Value
NextGen Healthcare's charges aren't excessive. They do charge us for material changes to the...
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Product
The PM solution on the technical side is very hard to manage. It is hard for the functionality of...
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Operations, Product
There is not much documentation of the changes that NextGen Healthcare is making, and they don't...
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Relationship
One of my biggest complaints is that NextGen Healthcare’s support is atrocious. I do have executive...
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Operations, Product
All PM systems are difficult. Early on, our experience was painful; it was terrible. And then there...
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Product
NextGen Enterprise PM meets our needs for billing and submissions. We have been successful at...
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Product
The interface in NextGen Enterprise PM is old, so the vendor has been working on improving the...
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Operations
In terms of training, NextGen Enterprise PM is quite complex, so the vendor could be better by...
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Product, Value
The system gives us the ability to make the changes that we need because we can customize it, but...
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Relationship
Previously, I would have given NextGen Healthcare’s support a higher score, but it is awful right...
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Culture, Relationship
Our sales representative is amazing. When I run into roadblocks with all kinds of support issues, I...
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Operations
I had a good experience with NextGen Healthcare. I was part of the implementation team at my organization....
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Loyalty, Product
There is a push for new technology that could meet our needs. There is a push for a mobile version...
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Loyalty, Product
We have a lot of discrete data needs for reporting, and the PM system is still not able to do...
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Relationship, Product
We can create, document, and bill our encounters. We have some gaps, but for the most part, we can...
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Relationship, Product
For most vendors, their PM products are very mature, and they have been around the market for a long...
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Relationship, Product
NextGen Healthcare created a lot of promises around a different way to do computerized provider...
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Operations, Product
For the PM system, upgrades have been rather straightforward and easy.
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Relationship, Product
NextGen Healthcare is still missing out on things in terms of better release notes and better...
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Loyalty
I'm just hoping that the vendor will focus some effort on getting the bugs resolved and patched up....
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Culture, Relationship
NextGen Healthcare has a tendency to not always give us straight answers. Their solutions can't...
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Relationship
NextGen Healthcare's support in general could be a lot better than it is. Their client technical...
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Product
The system's reporting abilities are usually pretty strong. I would consider those to be some of the...
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Product
NextGen Healthcare could make some improvements to their appointment interface for scheduling.
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Culture, Relationship, Product
NextGen Healthcare doesn't have a module for our specialty, so we have had to build what we have...
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Product, Value
NextGen Enterprise PM does a great job of allowing people to configure their appointment books. The...
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Loyalty, Product
The vendor has changed some things that are lacking in the system. This is their third patient...
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Product
All the things I thought I liked about NextGen Enterprise PM ended up not being true. The overall...
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Loyalty, Relationship
We work directly with the vendor's support team, and most of the time, we dread putting in tickets...
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Product
We have had a lot of trouble with some things that are known issues in the system, and there aren't...
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Relationship
I have direct communication with an executive at NextGen Healthcare and our executive account...
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Culture, Value
I feel like with any EHR vendor, the sales folks always tend to oversell things. Pretty much any new...
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Operations
NextGen Enterprise PM is a complex application. NextGen Healthcare does a nice job with training....
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Product, Value
NextGen Enterprise PM has been a solid product, and we haven't had any major downtime as a result of...
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Product
On the payment and financial end of NextGen Enterprise PM, the one area of weakness is the...
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Relationship, Product
There are always upgrades that have to take place to fix certain issues. When NextGen Healthcare...
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Product
I really like NextGen Healthcare and their product. The system is configurable, and the vendor is...
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Culture, Culture, Relationship, Relationship
Something changed, and the vendor just gave us a new contract to sign without explaining the product...
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Loyalty
NextGen Healthcare has expanded in the last several years and is offering new products, and that...
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Loyalty, Product
NextGen Healthcare is definitely striving to improve their piece for our specialty. The improvment...
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Product
The biggest strength of NextGen Enterprise PM is modification on the client side. I can practically...
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Relationship, Product
Comparing the product we had before to what we have now, I am not sure what we have improved. In the...
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Loyalty, Product
NextGen Healthcare developed new templates in a different programming language that we don't have...
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Operations, Product
Our recent upgrade of the system was very difficult because it required us to upgrade all our...
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Relationship
We have an account representative that we meet with regularly, and NextGen Healthcare has people...
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Operations
There should be a tiered training for NextGen Enterprise PM. For example, maybe we could train to...
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Relationship
We have had several tickets since our upgrade with minimal tech support. Our patch did not work and...
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Loyalty
We are going to maintain NextGen Enterprise PM for the foreseeable future. We don’t have any plans...
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Relationship
NextGen Healthcare’s support is pretty good. I am not involved in the standing calls, but I have not...
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Value
NextGen Enterprise PM’s outcomes are fine. It does the bare bones of what we need it to do. But we...
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Product
In some environments, NextGen Enterprise PM may work perfectly fine. It works for us and does the...
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Culture
We would not buy NextGen Enterprise PM again with what we know now about the solution. The promised...
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Product
With NextGen Enterprise PM, everything is about a digital front door, a portal, or anything that...
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Product
Every PM system is different and has its own headaches. I struggle with NextGen Enterprise PM. It...
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Product
I have seen other PM systems that possess better data integrity, better architecture, and a better...
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Product
NextGen Enterprise PM’s ease of use is fine. It is no different than any other PM system. The...
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Relationship
I think NextGen Healthcare is on the precipice of rolling out other types of technologies. I don’t...
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Relationship, Product
I would like a better-defined list of known issues with the version or patch that the vendor is...
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Operations, Product
The design of the system is okay. The system is very robust with a lot of different options to fit...
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Relationship
Typically, we reach out to the vendor by creating a ticket on their support website and then wait to...
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Relationship
We have an account manager, but they are an escalation point for us. It took several years for us to...
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Relationship
We have an account representative through NextGen Healthcare who has been wonderful. If we need...
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Operations
A lot of NextGen Healthcare’s training is they have an eLearning portal, so we go in and learn what...
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Product
NextGen Enterprise PM seems to be a bit more steady with upgrades and has fewer issues than the EHR.
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Product
I really like the product’s reporting functionality. There are endless numbers of reporting features...
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Product
Our patients have a hard time with the appearance statements that come from the product. The...
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Culture, Loyalty, Relationship
NextGen Enterprise PM has a habit of moving things they are developing into production before those...
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Operations
The vendor's upgrades are a mixed bag. The vendor will tell us that we will see certain improvements...
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Relationship
Over the last year, the vendor completely overhauled their support. They used to have a tiered...
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Product
Payers are notorious for changing their rules and trying to move things around to increase...
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Product
Overall, we have been really happy with NextGen Enterprise PM. We have been able to do a lot of...
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Relationship, Product
Not much is working well with the system. The latest version of their software has broken several...
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Operations, Product
A lot of folks have a challenge with trying to do a process in the new system the same way they did...
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Product
Enhanced QA from the vendor would be appreciated. When new information is released, it looks great...
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Product
NextGen Healthcare has a lot of applications that we log in to and APIs connecting the systems....
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Product
The NextGen Healthcare system is not bad. There is no perfect system out there. The system has its...
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Product
It would be nice if NextGen Healthcare's system had drag-and-drop features for moving appointments....
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Product
One of the benefits of the product is that it is not customizable. It is what it is. There is a...
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Loyalty, Operations
We would recommend NextGen Enterprise PM. I don't know of any deficiencies in the system. Its...
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Culture, Relationship
The people at NextGen Healthcare that I work with all seem to be able to get things done quickly, no...
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Operations
We do not get very much ongoing training from NextGen Healthcare. We learn something when we have to...
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Relationship, Value
We pay NextGen Healthcare for different interfaces. Sometimes it takes a long time to get things...
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Relationship, Operations
NextGen Healthcare has no documentation about us. If we call the vendor for something related to our...
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Loyalty
Affordability was a major factor for us in choosing the system. If we were working with another...
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Culture, Value
With NextGen Healthcare's charges, there are sometimes some add-ons. The charges are pretty clear...
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Loyalty, Product
We are not using all of the system's interoperability because we don’t want to, and the...
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Culture
The vendor’s new technology seems like part of a sales pitch. NextGen Healthcare does not do a very...
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Product
I have a problem with the financial reporting in NextGen Enterprise PM. NextGen Healthcare doesn't...
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Relationship, Product
I would give someone advice to start with what their board and senior leadership want to see in...
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Product
I like that NextGen Enterprise PM is highly configurable, and I don't like that it is highly...
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Operations
Previously, the system froze a lot. It kicked people out when there were issues. We got a lot of...
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Product
NextGen Healthcare’s reporting functionality has some big gaps. Those gaps have always been there....
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Product
NextGen Enterprise PM is not quite as big of an issue as the EHR is. Maybe it is just because we...
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Product
The vendor should update their product's GUI. It is a little dated. If they could make some...
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Relationship, Operations
NextGen Healthcare provides decent educational resources and documentation. They also have a full...
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Relationship
Others should make sure to monitor NextGen Healthcare to get them to follow through on issues. As...
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Relationship, Product
NextGen Healthcare's ability to put out fires is great. If I have something that is a raging fire...
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Operations, Product
I have two recent examples of times when I have had the system do the opposite of what I have asked...
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Product
I would like more robust reports from NextGen Healthcare. I don't have a lot of faith in their...
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Loyalty
As things are now, we are thinking about moving to a different system, but there is nothing definite....
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Loyalty
I mostly work in NextGen Enterprise PM, but if someone were to ask me about it, I would tell them to...
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Loyalty, Value
Our organization has been looking at other vendors' systems, but I don't think that NextGen...
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Product
Everything in NextGen Enterprise PM is SQL based. That can be convoluted. The product needs an...
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Product
NextGen Enterprise PM has an insurance information option where insurance companies can talk to the...
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Product, Value
The system is pretty straightforward and easy to use. Its product quality has improved tremendously...
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Loyalty
I would like to see the vendor's PM system and EHR work together a bit better. Even in the vendor's...
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Loyalty
NextGen Enterprise PM is simple, but the vendor hasn't upgraded it in a very long time. We hope that...
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Product
We have used the system for so long that it is easy for us. When we bring in new people to use the...
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Product
We would like to see NextGen Enterprise make it easier to use demographics in areas such as...
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Product
The biggest thing we are dealing with in the system is that we would like to run reports without...
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Operations, Value
Technically, we are the ones training staff members on NextGen Enterprise PM and not the vendor. It...
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Relationship
I have no problem with NextGen Healthcare at all. Everything seems to be working. The vendor listens...
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Product
NextGen Enterprise PM is a very flexible tool. It is one of the most mature practice management...
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Product, Value
Our only complaint about NextGen Enterprise PM is that a few functionalities are not conducive to a...
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Relationship
There have been some shortages with the things that NextGen Healthcare has promised us. There are...
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Relationship
We have some pretty good contacts at NextGen Healthcare that have stayed in touch with us over the years....
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Product
The system is relatively simple for things other than billing. When it works, there is nothing to fix....
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Product
Our experience with the product has been really good. The ease of use of the layout in NextGen...
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Operations, Product
During an upgrade with NextGen Healthcare, we had a hiccup where a lot of claims went out the wrong...
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Loyalty, Product
The product is a little strange. Weird things happen in it. When I remove an edit from its default...
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Product
One huge issue with the system is that we can't change our billing name in the system. That is...
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Relationship, Value
Things like appointment reminders can be down for several days, and I usually find out on my own and...
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Relationship
NextGen Healthcare’s support team hasn't been as good recently as they have been in the past. Based...
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Loyalty, Product
I know that other systems have similar problems, so I would recommend NextGen Enterprise PM. With...
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Product
A lot of times, NextGen Healthcare has a product that is 85% functioning, but there is always a bit...
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Product
We have been satisfied with NextGen Enterprise PM. It has gotten the job done, and it does what we...
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Product
The number-one thing I would hope that NextGen Healthcare would do is make NextGen Enterprise PM...
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Relationship
The latest challenge that we have had with NextGen Healthcare is their support. It has not been very...
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Relationship, Value
The vendor supports our organization. The vendor creates what they call Rosetta channels, and the...
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Product
The product has a lot of good reports that we can pull. However, the reports are a bit clunky and...
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Product
Our ability to drive outcomes with NextGen Enterprise PM is impacted by known issues, workarounds,...
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Relationship
Sometimes it is difficult to talk with a NextGen Healthcare support specialist on the same day we...
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Product
Having never used anything else, it is hard to gauge NextGen Enterprise PM’s ease of use. It is...
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Product
Our NextGen Healthcare patient portal and NextGen Enterprise PM itself are not communicating back...
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Product, Value
I would like the option of a robocall system, even if we had to purchase it, to help remind patients...
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Product
NextGen Enterprise PM is a really good product and is pretty user friendly. I haven’t been...
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Operations
NextGen Healthcare has eLearning modules that are extremely long, and the vendor will do one long...
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Culture
There were a lot of things that we were told the solution could do, but now that we are using the...
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Relationship
NextGen Healthcare has a portal and a phone number. They sometimes respond quickly to cases, but not...
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Product
NextGen Healthcare partners with a certain clearinghouse. We could go with a different...
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Relationship
With NextGen Healthcare's support, I know that certain requests will receive better responses than...
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Relationship
NextGen Healthcare's support team is pretty good because the vendor has built a pretty good...
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Product
NextGen Enterprise PM is fairly rock solid, and we have very few issues with bad data or coding....
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Product
I would like to see insurance eligibility verification improved in NextGen Enterprise PM. There are...
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Loyalty, Product
NextGen Enterprise PM is a good system for a medium-sized company. However, our organization is...
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Product
Based on how fast new employees can get into the system, I believe that NextGen Enterprise PM is...
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Relationship
The vendor's support is a good part of what NextGen Healthcare offers, but we aren't happy with the...
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Loyalty
If the system stays the same, our satisfaction with it will definitely decrease. However, if the...
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Culture
I am a big NextGen Healthcare proponent. The system is easy to use. It is easy to follow the cycle...
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Relationship
The main thing NextGen Healthcare needs to improve is their support if there is a system issue. We...
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Culture, Value
NextGen Healthcare wants to charge us for every single thing. When we bought additional products, we...
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Product
The strengths of NextGen Enterprise PM are stability and speed. The product is consistent and pretty...
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Product
NextGen Enterprise PM is not a great reporting system. We have to either rely on the vendor to try...
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Loyalty, Product
We would love for NextGen Enterprise PM to have some sort of patient engagement. There is no system...
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Relationship
There are some gaps in the support for NextGen Enterprise PM. Whenever we put in a ticket, I would...
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Product
Everything is working as expected in NextGen Enterprise PM. There have only been small hiccups here...
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