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NextGen Enterprise PM Comments
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Functionality and Upgrades
My experience with the vendor is relatively limited. I have only been with my organization for a...
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VP/Other Executive
Other Observations & Comments
There are pros and cons to every system. I haven't had an occurrence that has made me think the...
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VP/Other Executive
Functionality and Upgrades
There are some opportunities for the vendor to improve on the front end of the system to make the...
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VP/Other Executive
Functionality and Upgrades
There is nothing extraordinary about the system. My frame of reference is using the system for a...
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Manager
Functionality and Upgrades
I would tell others that the system is fairly easy to maneuver. It is very easy to maneuver for new...
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CIO
Interfacing and Integration
Because of COVID-19, we are in the midst of implementing NextGen Healthcare’s telehealth solution....
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CIO
ROI / Cost (care and feeding)
The PM system does what it does really well. I would buy it again, but I don’t know whether I would...
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CIO
Implementation and Training
The training is a little better for the PM system. NextGen Healthcare does provide eLearning-type...
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CIO
Functionality and Upgrades
With the PM system, eligibility is not always something where we can get all of the information...
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Analyst/Coordinator
Functionality and Upgrades
We use NextGen Healthcare's product a little differently than other offices, at least on the billing...
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Analyst/Coordinator
Service and Support
The support from NextGen Healthcare is excellent. They are supportive and prompt and seem to care....
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Manager
Interfacing and Integration
NextGen Healthcare's system runs on an SQL database, and that is a good thing. However, as far as...
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Manager
ROI / Cost (care and feeding)
There is a little bit of nickel-and-diming from NextGen Healthcare. The vendor's system is very...
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Director
ROI / Cost (care and feeding)
NextGen Healthcare has kept their promises and supported us on this product. We don’t have much...
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Manager
Other Observations & Comments
According to the doctors, NextGen Healthcare nickel-and-dimes, but to me this is like going to a...
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Manager
Other Observations & Comments
We do all of our training in-house. We don’t really do a lot with NextGen Healthcare's training. We...
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Manager
Service and Support
NextGen Healthcare has been very supportive. They are very responsive, very knowledgeable, and have...
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Manager
Functionality and Upgrades
I would tell others that NextGen Healthcare is great. I have no issues with them at all. In fact,...
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Director
Functionality and Upgrades
We have fewer defects on the PM side of the application than the EMR. I don’t think any vendors keep...
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Director
ROI / Cost (care and feeding)
A year ago, I would have said that NextGen Healthcare doesn’t nickel-and-dime, but I have started to...
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Director
Relationship
NextGen Healthcare is pretty proactive, and their executive involvement is usually great. I usually...
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Director
Future Outlook
I can see my satisfaction with NextGen Healthcare over the next 12 months being high with some...
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Manager
Functionality and Upgrades
The system is not user friendly yet. NextGen Healthcare needs to work on the user preferences in the...
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Manager
Other Observations & Comments
Our days in A/R were ruined a bit by COVID-19, but NextGen Healthcare is great.
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Director
ROI / Cost (care and feeding)
I don’t know whether I would buy the product again. It is a great product, and NextGen Healthcare...
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Director
Functionality and Upgrades
There is not much work required for the product. NextGen Healthcare has done exceptionally well with...
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Director
Service and Support
We have no problems with NextGen Healthcare’s support. I work with an executive who is not warm and...
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Director
Functionality and Upgrades
The product is fine. We are extremely comfortable, and we do well with the product. There are no...
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CIO
Service and Support
NextGen Healthcare is on top of things and handles things very quickly. They have updates out and...
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CIO
Relationship
A new NextGen Healthcare executive is doing a really good job. I don’t think we would still be with...
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Manager
ROI / Cost (care and feeding)
With the PM system, anything we add on is based on our provider count or our license count, and...
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Manager
Implementation and Training
We had some excellent training for the PM system.
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Manager
Functionality and Upgrades
I would like to see improvements with the PM system. The ease of use is suffering because the...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The enterprise PM system is pretty straightforward. There are some things that NextGen Healthcare...
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Analyst/Coordinator
Service and Support
I am trying to think of whether I have heard of any problems recently with the PM system that the...
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Analyst/Coordinator
Functionality and Upgrades
I don't know whether I would buy the product again. We got it because it was customizable, but right...
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Analyst/Coordinator
Service and Support
I think NextGen Healthcare keeps their promises. They have been pretty up front with us about what...
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Analyst/Coordinator
Functionality and Upgrades
The PM system is actually better than the EMR. NextGen Healthcare is usually pretty on the ball...
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Analyst/Coordinator
Service and Support
The support has gotten a lot better. The support people used to get back to us a week later. Now...
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Analyst/Coordinator
Relationship
I don't have much contact with the executives other than our account executive. That person is...
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CEO/President
Other Observations & Comments
NextGen Healthcare has preferred vendors that they work with that they think are really good and can...
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CEO/President
ROI / Cost (care and feeding)
We negotiated with NextGen Healthcare, and the nickel-and-diming stopped. We worry about it starting...
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CEO/President
Service and Support
We get really good support from NextGen Healthcare. During the COVID-19 crisis, they have reached...
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CEO/President
Functionality and Upgrades
The product is doing what we need it to do. We have no problems collecting money. It takes a lot of...
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Director
Technology
NextGen Healthcare hasn't come out with any new technology. They have never reached out to us about...
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Director
Functionality and Upgrades
I get outcomes from NextGen Healthcare's system, but I am pushy. Sometimes it takes a while to get...
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Director
Interfacing and Integration
We want to have an all-in-one system because of the functionality that we would gain from having...
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Director
Implementation and Training
When I need to find out how something functions, NextGen Healthcare gets a trainer on the phone for...
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Director
Functionality and Upgrades
Whenever we do an update, it is rare that we have any problems. However, I had one problem where an...
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Director
ROI / Cost (care and feeding)
Our health system purchased NextGen Healthcare’s system many years ago. The office staff members...
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Director
Functionality and Upgrades
NextGen Healthcare’s system doesn’t work well with our specialties. It isn’t specific, and it causes...
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Director
Functionality and Upgrades
The system is ideal for small practices. It does billing and registration well. The service is...
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Manager
Functionality and Upgrades
NextGen Enterprise PM is user friendly, and it is very easy to teach people how to use it. The...
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Director
Functionality and Upgrades
The product does what we need it to do, but it doesn’t have a lot of added features that help us...
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Director
Functionality and Upgrades
The product is pretty solid now, and the vendor does have a lot of ability to successfully support...
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Director
Other Observations & Comments
I would say the vendor invests more in their EHR than they do in their PM system. The majority of...
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Director
Service and Support
We have a few vendor representatives that support us, and that has been the methodology the vendor...
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Director
Technology
The biggest challenge with the product is that it hasn’t changed dramatically in the past 10 years,...
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Analyst/Coordinator
Functionality and Upgrades
Sometimes there are some requirements for programs that should be looked at because the system needs...
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Analyst/Coordinator
Service and Support
NextGen Healthcare's support is incredible. It is like nothing that I have seen before. The response...
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Manager
Functionality and Upgrades
The vendor upgraded the product so that our messages showed the date and time automatically. That...
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Manager
Service and Support
I don't have any training issues, but if there were an issue, I would just have to open a case, and...
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Manager
Functionality and Upgrades
We just started using a collections firm whose system integrates seamlessly with the billing...
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Manager
ROI / Cost (care and feeding)
The product used to be owned by Medfusion, but they merged with NextGen Healthcare. That was fine...
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Manager
Functionality and Upgrades
I have had issues with secondary claims, but the vendor is working on that. There are just little...
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CIO
Functionality and Upgrades
The implementation on the PM side had some difficulties with agility. The PM side is very hardcoded....
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CIO
Interfacing and Integration
The PM implementation is strong for physical health. From a marketing perspective, the vendor feels...
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CIO
Relationship
The vendor’s people that work with the PM side know a lot. They give us all the time that we ask for...
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CIO
Service and Support
We are not using some of the services. Proactive is not really a term that applies to the vendor. We...
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Manager
Functionality and Upgrades
I like the ease of use of the system. It is easy to train new users, whether that be clerical...
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Manager
Interfacing and Integration
I would like to see a little more interoperability between the health record side and the practice...
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Manager
Functionality and Upgrades
The solution is pretty solid. There are some things that are not perfect. The reporting could be...
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Manager
Future Outlook
Right now, the solution is part of our long-term plans. Like most groups, our administration talks...
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Manager
Functionality and Upgrades
My only issue with the solution is the reporting. I wish the reporting were a little bit better. We...
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Manager
Functionality and Upgrades
The vendor improved a big part of the system’s interoperability. The upgrades are easy on my part. I...
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Manager
Implementation and Training
We struggled with our most recent implementation. NextGen Healthcare didn't really have any training...
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Manager
Service and Support
NextGen Healthcare has done a very good job of supporting us through the COVID-19 crisis. They are...
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Manager
Other Observations & Comments
The clinic side runs like a well-oiled machine. The vendor has been on that side, and development is...
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Manager
Functionality and Upgrades
The PM piece is awesome and works as promoted. The management piece for our specialty is what is...
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Manager
Other Observations & Comments
I give the system a high rating for overall product quality, but NextGen Healthcare is still trying...
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Manager
Relationship
The vendor's executives aren't as connected as some of the other executives that we work with....
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Manager
Functionality and Upgrades
The NextGen Healthcare system is a great tool for working A/R and understanding where issues are....
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Manager
Functionality and Upgrades
The overall tool is amazing, and the reporting piece is probably one of the best that I have seen....
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Director
Service and Support
It has been a while since we upgraded with the vendor, but they are responsive. We haven't really...
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Director
Other Observations & Comments
There are a lot of opportunities with the product that we haven't been able to test out. I am trying...
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