NextGen Enterprise PM
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
Service and Support
Allscripts is very aware of the needs of the marketplace in the ED space. They have been proactively...
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Implementation and Training
NextGen Healthcare is really bad at communicating. They think that they are training us, but really,...
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Functionality and Upgrades
There are some things that are broken in the system that are known issues. I am not sure why NextGen...
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Technology
The solution that NextGen Healthcare provides is very behind the times. It is a really manual...
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Functionality and Upgrades
NextGen Enterprise PM communicates well, but the product leaves something to be desired with regard...
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Service and Support
We get alerts from NextGen Healthcare when they have ongoing issues.
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Future Outlook
NextGen Healthcare’s UGMs are all about the new things that the vendor is tacking onto the product;...
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Future Outlook
Overall, NextGen Enterprise PM is a strong product. The vendor's strengths are long-term stability...
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Service and Support
There are a lot of proposed user enhancements that seem very quick and easy to do, but NextGen...
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Functionality and Upgrades
We are not on the current version of NextGen Enterprise PM, but we are scheduled for an upgrade. We...
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ROI / Cost (care and feeding)
I feel that NextGen Healthcare charges too much. Every module or license comes with an additional...
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Functionality and Upgrades
It is a struggle to get things done with NextGen Healthcare’s core team. It takes a lot of our...
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ROI / Cost (care and feeding)
The vendor always tries to charge us every time we try to integrate anything.
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Service and Support
There is an obvious lack of assistance for the ticketing system. We have dealt with that system for...
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Future Outlook
We are switching vendors because the NextGen Healthcare product isn’t easy to use. There are a lot...
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Functionality and Upgrades
The practice management piece has never been upgraded or changed through the years, so it is very...
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Functionality and Upgrades
The usability challenges with NextGen Enterprise PM are what cause our physicians frustration. They...
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Future Outlook
The vendor wants to upgrade. They hear our complaints. They say that if we upgrade, the system will...
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Functionality and Upgrades
Our providers have been generally dissatisfied with NextGen Enterprise PM. They say that it often...
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Functionality and Upgrades
The practice management side of the application is easy to use.
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Functionality and Upgrades
NextGen Enterprise PM needs cleaner user interfaces and a greater ability for practices to be...
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Lessons Learned
If people want customized content, they should be prepared to pay a consulting group for a large...
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Functionality and Upgrades
NextGen Enterprise PM is pretty user friendly. I haven't had too many issues with it. The system...
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Functionality and Upgrades
I wish that there were more reports in NextGen Enterprise PM. We want to generate some reports from...
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Implementation and Training
Our recent upgrades for the system have gone pretty well. We haven't had any problems with...
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Functionality and Upgrades
We have to do a lot of clicking just to bill a claim in the system. NextGen Enterprise PM isn't easy...
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Functionality and Upgrades
I would tell a friend that the NextGen Healthcare PM system works fine. I wouldn't rave about it,...
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Relationship
We want more outreach. We almost never hear from NextGen Healthcare unless we reach out first. We...
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Functionality and Upgrades
NextGen Enterprise PM is a workhorse. The product is not sexy or glamorous, and it doesn’t wow me,...
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Functionality and Upgrades
We never have big software issues with NextGen Enterprise PM. Whenever we get upgrades from NextGen...
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Implementation and Training
I had a few people on my team do some training with me on the NextGen Healthcare software. I...
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Relationship
NextGen Healthcare does a really good job of keeping their support promises. They have recently had...
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Functionality and Upgrades
It is nice to see certain information on the front screen of NextGen Enterprise PM. Having the date...
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Functionality and Upgrades
NextGen Healthcare has done a good job of fine-tuning their product. The system's reports are...
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Functionality and Upgrades
If NextGen Healthcare could find a way to hide the last encounter button, that would help us with...
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Implementation and Training
The vendor's initial training was great. We haven't used the vendor's ongoing training, but NextGen...
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Functionality and Upgrades
NextGen Healthcare is always trying to improve, so a suggestion I have is fixing the issues we have...
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Functionality and Upgrades
The system has a learning curve, so it might take new users a week or so to get used to all of the...
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Functionality and Upgrades
I like the system. Its PM side is much more intuitive than its EHR side. We don't have to go through...
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Functionality and Upgrades
For the most part, the product has been meeting our needs very well. We have a lot of flexibility...
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Technology
I would like to see more control over reporting. Prior to NextGen Enterprise PM, we were on a...
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Relationship
On NextGen Healthcare’s Success Community, which is their website for clients, we have a mechanism...
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Functionality and Upgrades
NextGen Healthcare has known issues that they fix in the latest version of the product, but they...
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Service and Support
I think there is a high turnover in NextGen Healthcare’s technical staff, so the techs have only...
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Service and Support
The vendor doesn't personally notify us about issues, but they do update their website with known...
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Functionality and Upgrades
The solution has a couple of glitches. Sometimes, when new versions of the solution come out, we...
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Technology
The vendor provided us with a mobile app. They are always looking to develop things to help their clients....
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Service and Support
I have worked with the vendor's support people a lot. NextGen Healthcare has a good support website....
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Functionality and Upgrades
The financial reporting is weak, and the reporting needs to be more robust. Both the ad hoc and...
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Relationship
NextGen Healthcare has made many promises over the years. I would say they have kept their promises...
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Interfacing and Integration
NextGen Healthcare could have tighter integration between the EHR and PM for charges so that we can...
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Implementation and Training
NextGen Healthcare has free training that is very basic. That training is great for someone who is...
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ROI / Cost (care and feeding)
We definitely get our money's worth from the vendor. I would recommend NextGen Healthcare to a peer...
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Functionality and Upgrades
The vendor could offer an option for electronic signatures. Other companies can provide...
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Implementation and Training
We really need good training from NextGen Healthcare. Their training mostly involves us looking...
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Functionality and Upgrades
For the most part, NextGen Enterprise PM is pretty good. What I would like to see is some...
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Functionality and Upgrades
NextGen Enterprise PM is not that easy to use. I am hoping that the ease of use is going to improve,...
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Relationship
The communication from NextGen Healthcare could be better. We get flash news about possible major...
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Relationship
NextGen Healthcare’s system delivers on its proclaimed functionalities. When there is something...
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Service and Support
NextGen Healthcare is struggling with its resources. They have slow response times for...
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ROI / Cost (care and feeding)
The current clients of NextGen Healthcare have an opportunity to capitalize on the vendor’s...
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Implementation and Training
The training has been substandard with NextGen Healthcare, and I feel like there is a catch-22...
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Functionality and Upgrades
When mandates come out, NextGen Healthcare responds and is able to deliver on the products that our...
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Relationship
NextGen Healthcare's support changed, so we no longer have a person assigned to our account....
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ROI / Cost (care and feeding)
When NextGen Healthcare started out with billing, they were very proficient and good at billing, but...
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Functionality and Upgrades
The billing system meets our needs. We are not going to change it. Our organization previously...
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Relationship
We have been dealing with NextGen Healthcare for a long time, and honestly, things have been great....
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Functionality and Upgrades
Usually, when we upgrade, we have to do two upgrades, one for the PM system and one for the EHR....
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ROI / Cost (care and feeding)
NextGen Enterprise PM is set up for small practices, and it is the most affordable and...
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Implementation and Training
NextGen Healthcare's ongoing training is mediocre and not very effective. A lot of the vendor's...
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Functionality and Upgrades
NextGen Healthcare’s software works pretty well, especially the billing and the reporting pieces....
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Functionality and Upgrades
We would like to see a better self-scheduling piece within the system. We are looking for a solution...
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Relationship
I would never buy the product again. NextGen Healthcare doesn’t do thorough research and doesn’t...
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Functionality and Upgrades
The scheduling functionality in NextGen Enterprise PM is robust. The whole PM side of the system...
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Technology
I have noticed that there are many processes that are automated in billing systems other than...
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Service and Support
NextGen Healthcare's support processes are bad. It takes too long to get help or to get a response....
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Functionality and Upgrades
NextGen Enterprise PM is a solid billing system. We rarely get any complaints about the billing, and...
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Sales and Contracting
NextGen Healthcare could improve their pricing structure. If someone has a lot of part-time and per...
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Implementation and Training
As far as training goes, NextGen Healthcare has really evolved their eLearning platform. It is...
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Future Outlook
The new versions look really nice in NextGen Healthcare's software, so we are anticipating good...
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Functionality and Upgrades
When the vendor was moving to the new patient portal platform and keeping the cost low, they were...
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ROI / Cost (care and feeding)
I have had some companies that do worse with nickel-and-diming, but I have had some that have done...
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Implementation and Training
We are doing an upgrade, and it does seem to be going much smoother than upgrades have gone before....
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Functionality and Upgrades
We do pretty much all of our scheduling just utilizing the PM system. There is a little more...
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Functionality and Upgrades
In terms of delivering new technology, NextGen Healthcare is not doing very well. The system has...
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Relationship
NextGen Healthcare is very noncommittal. There are a lot of known issues that the vendor will not...
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ROI / Cost (care and feeding)
NextGen Healthcare is great, and all their products are very responsive. The outcomes are fabulous,...
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Service and Support
A few years ago, NextGen Healthcare started outsourcing their support, and ever since then, we have...
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Functionality and Upgrades
Everything is going smoothly for the billing staff and the front office staff with scheduling and...
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Service and Support
Most vendors' response times are between two and eight hours on a business day. However, we have...
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Technology
We are hosted by NextGen Healthcare. They provide support for our application. The vendor's hosting...
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Future Outlook
NextGen Enterprise PM is an okay system. However, everybody who has one of the big EMRs has issues...
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Relationship
NextGen Healthcare tries to keep their promises. They have a business, so they have to make business...
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ROI / Cost (care and feeding)
There is so much information to be collected, and there are a lot of different places to go with the...
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Functionality and Upgrades
I really like how easy the system is to use. NextGen Healthcare has a forum to suggest ideas. Users...
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Functionality and Upgrades
Between NextGen Healthcare's product and our hard work, we have kept our days in A/R consistently...
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Functionality and Upgrades
I would like the reporting features to be upgraded in the system. We don’t have a lot of government...
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Service and Support
A few years ago, there was a new executive at NextGen Healthcare who revamped the support. That was...
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Relationship
We have a very good relationship with NextGen Healthcare. One of our executives is very strategic in...
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Functionality and Upgrades
We would go with NextGen Healthcare again for practice management. The practice management product...
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Other Observations & Comments
Historically, the vendor’s executive involvement has been pretty good, but I haven't heard much from...
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Implementation and Training
We have a very robust clinical-informatics team at our organization, so we do a lot of our own...
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Functionality and Upgrades
The product does what it needs to do without being overly burdensome. I would like to see more...
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Relationship
The vendor needs to be more open about their road map and vision. I understand that the COVID-19...
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ROI / Cost (care and feeding)
I don't like the way that NextGen Healthcare handles their formulary medications in the system. They...
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Implementation and Training
The vendor gives their customers as much training as the customer wants. The vendor charges for some...
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Service and Support
The vendor's tier-one support is horrible. If we can bypass tier one and get to a subject matter...
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Implementation and Training
The vendor has changed how they do upgrades, so we decided to revisit that and let them do our...
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ROI / Cost (care and feeding)
I have dealt with a lot of vendors over the years, and our relationship with NextGen Healthcare is...
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Implementation and Training
The product is uniform. There is very little variability there. That makes the training for the PM...
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Functionality and Upgrades
Even though we are looking for a new hospital-based solution, we intend to keep NextGen Healthcare's...
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Implementation and Training
NextGen Healthcare delayed the implementation services a bit to make sure all the insurance...
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Functionality and Upgrades
The only issues I see with NextGen Enterprise PM are very small things. Some things change what I do...
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Service and Support
Any time we have a problem or there is a glitch in the system, if we need something fixed, NextGen...
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Functionality and Upgrades
The PM system meets our needs. The financial pieces do what they are supposed to do.
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ROI / Cost (care and feeding)
NextGen Healthcare's practice management solution is the best in class. It works for small and large...
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Functionality and Upgrades
Billing insurance is a nightmare, and that is just getting worse. NextGen Enterprise PM has really...
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Functionality and Upgrades
Upgrades with NextGen Enterprise PM are incredibly painful; it takes months of sustained effort to...
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Implementation and Training
We don't get a lot of ongoing training from NextGen Healthcare. The vendor has the same redundant...
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Functionality and Upgrades
NexGen Healthcare does have a vision they are trying to deliver on. I would love to see them slow...
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Win/Loss - Why they were selected (by current clients)
We got tired of our previous system, so we evaluated different vendors, and we decided to go with...
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Functionality and Upgrades
There are things that we like about the system, and there are things we don't like about it, but...
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Service and Support
Since COVID-19 happened, NextGen Healthcare's customer service seems to have declined. The vendor is...
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ROI / Cost (care and feeding)
Anytime we sneeze, the vendor wants to charge us. Our leadership is particularly vocal about that.
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Other Observations & Comments
The training is all web based. If we ask a question, the vendor directs us to a web tutorial. The...
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Service and Support
We pretty much initiate any new things. NextGen Healthcare will rarely come to tell us about new...
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Future Outlook
We have several projects that are underway, so once we do an upgrade and implement a couple of...
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Relationship
Our account manager is really good and covers us on all of the software we have from NextGen...
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Service and Support
One area we continue to struggle with is support. The support is good for some things, but it really...
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Functionality and Upgrades
NextGen Enterprise PM is a good product that works well. We just have to stay in contact with the...
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Future Outlook
NextGen Enterprise PM still needs some work on integration. Otherwise, we probably would not be...
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Functionality and Upgrades
In the past, we had good upgrades with NextGen Healthcare, but our most recent upgrade was a...
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Technology
We use both NextGen Enterprise PM and NextGen Enterprise EHR, which function well together as one...
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Functionality and Upgrades
We have run across a problem with NextGen Enterprise PM, and I don't have a good fix for this...
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Service and Support
I don't have any problem with NextGen Enterprise PM's support if I get a quick answer. The answers...
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Functionality and Upgrades
I think NextGen Enterprise PM's lack of customizable features may be for our benefit. The vendor's...
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Interfacing and Integration
There are things that are missing in terms of integrations and connectivity with other products. I...
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Service and Support
The support is actually really good. I usually get people who are fairly knowledgeable, and these...
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Relationship
In terms of proactive service, we don't really get anything from the vendor other than when I ask...
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Implementation and Training
The vendor doesn't really do any training. They do provide training videos that we can go online and...
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ROI / Cost (care and feeding)
I don't really mess with NextGen Enterprise PM beyond setting up users, so I would buy the system...
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Functionality and Upgrades
I am not really too thrilled with the way that the program looks. The appearance makes the system...
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Relationship
We don't see any executive involvement. For a company as large as NextGen Healthcare is, their...
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Service and Support
Sometimes when we have to open up a ticket and we mark something critical, we don't get any...
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Service and Support
We have had to bring some things to the vendor's attention to fix after a standard or a law has been...
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Functionality and Upgrades
We love NextGen Healthcare. On the PM side, running reports is really awesome.
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Functionality and Upgrades
On the billing side, I love the system because it is easier to use and more streamlined than what we...
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Interfacing and Integration
The integration with the EMR is very good. We have had a couple of hiccups, but those have been IT...
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Service and Support
NextGen Enterprise PM is very easy to work with. Whenever we have any questions or anything, we just...
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Future Outlook
There is a big upgrade coming out, and I anticipate that the vendor will continue to take care of us...
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Functionality and Upgrades
We use NextGen Healthcare's clearinghouse along with the PM system, and those things meet our needs....
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Functionality and Upgrades
One thing that NextGen Healthcare could do better is their billing. It is complicated to make...
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Functionality and Upgrades
When it comes to the schedules and everything, the system is really dummy friendly. It is not...
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Other Observations & Comments
We are discussing whether the version of NextGen Enterprise PM that we have is sufficient for what...
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Functionality and Upgrades
NextGen Enterprise PM's strength is that it works. We haven't had any significant downtime. What the...
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Functionality and Upgrades
The downside of NextGen Enterprise PM is that we don't have as much control over things as we do in...
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Functionality and Upgrades
The only issue that I am having right now is there is something that is broken in the background,...
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Relationship
We have a support representative that reaches out to us, and they review the tickets I have open....
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ROI / Cost (care and feeding)
NextGen Healthcare charges us for every little thing. We try negotiating, but they are pretty much set....
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ROI / Cost (care and feeding)
NextGen Healthcare does virtual visits well. They have a tool that they use for virtual visits, and...
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Interfacing and Integration
Remote patient monitoring is not integrated very well within the product, and the vendor could do a...
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Relationship
I would like to see NextGen Healthcare have a better hands-on approach with their customers. The...
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Functionality and Upgrades
NextGen Enterprise PM is used for scheduling and reporting. We use a third party for our billing....
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Functionality and Upgrades
NextGen Enterprise PM works well with NextGen Enterprise EHR. NextGen Enterprise PM has been a good...
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Future Outlook
We are getting ready to upgrade to the latest version of the system. That version has some added...
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Service and Support
The vendor's support people are pretty good. In general, they are responsive. There are times when...
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Functionality and Upgrades
The vendor's upgrade and implementation processes have been very smooth, and they have gone really...
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ROI / Cost (care and feeding)
We are happy with the licensing changes that NextGen Healthcare has made. Those changes feel like...
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Implementation and Training
NextGen Healthcare has really improved the documentation and training that is available to clients....
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ROI / Cost (care and feeding)
NextGen Healthcare nickel-and-dimes for new service lines. But other than that, they are pretty on...
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Relationship
NextGen Enterprise PM is one of the more powerful tools available, especially for scheduling. It is...
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Future Outlook
With a new upgrade coming to NextGen Healthcare's software, we will have more interoperability, and...
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Interfacing and Integration
We are comfortable using NextGen Enterprise PM. It integrates very well with our EHR and other...
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Service and Support
The support for NextGen Enterprise PM is good. In the past, NextGen Healthcare had a different...
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Functionality and Upgrades
NextGen Healthcare is a little behind with some of their tools. There are some upgrades that I think...
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Lessons Learned
Some of NextGen Healthcare’s support team members seem to be a little more responsive and resolve...
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Relationship
NextGen Healthcare’s product handles two of our specialties really well. The billing is really...
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Service and Support
We feel that we are smarter than NextGen Healthcare's level-one representatives.
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Functionality and Upgrades
I am almost 100% happy with the system. We have some things that we have to work through with the...
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Functionality and Upgrades
I feel like the solution is pretty user friendly. The new toolbar that the vendor brought to the...
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Functionality and Upgrades
One pain point that we have with the solution is its consolidated billing. That is a very manual...
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Functionality and Upgrades
I would love to be able to be logged in to more than one session in NextGen Enterprise PM. If I want...
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Functionality and Upgrades
We have a couple of locations, but all of our locations' bills go out with the same name. The system...
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Functionality and Upgrades
Doing file maintenance in the system can be a little bit painful. When we are saving information on...
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Service and Support
NextGen Healthcare's support needs to drastically improve. The vendor seems to be experiencing a...
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Implementation and Training
NextGen Healthcare's training is good, and our account executive is very involved with us. I am...
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ROI / Cost (care and feeding)
NextGen Healthcare's pricing needs to be more realistic or at least comparable to what we could get...
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ROI / Cost (care and feeding)
We pay a significant amount per provider. If one provider leaves, we have to still pay the license...
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Functionality and Upgrades
The practice management side of the system has been much easier to deal with than NextGen...
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ROI / Cost (care and feeding)
We haven't had too many issues on the solution's PM side. NextGen Healthcare has worked with us on charges....
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Functionality and Upgrades
I wish that the version of our patient portal that we had before the vendor updated it was still supported....
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Functionality and Upgrades
We have customized NextGen Enterprise PM to a point that makes us very successful when it comes to...
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Service and Support
The best thing about NextGen Healthcare is their support. The support people get back to us. I have...
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Functionality and Upgrades
NextGen Healthcare has reports that are standardized, and we can only pick from certain elements....
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Relationship
NextGen Healthcare promised a new eligibility module a few years ago. I think that the vendor has...
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Functionality and Upgrades
A lot of things in NextGen Enterprise PM aren't as automated as I would like them to be. Instead of...
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Functionality and Upgrades
I think the PM tool is a really good product. The schedule is great, and our end users also have...
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Implementation and Training
I would tell someone who is interested in the product to make sure they are doing enough testing on...
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Relationship
NextGen Healthcare does pretty well; they have got a really good account manager, and they have...
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Interfacing and Integration
We are all in with NextGen Healthcare and their product line. The only complaint that I have about...
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Functionality and Upgrades
We have never had any issues with NextGen Enterprise PM on the practice management side. The vendor...
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Service and Support
We have been managing our own training since we went live. We try to resolve as much as we can...
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Relationship
NextGen Healthcare has had a number of visions throughout the year, but they haven't necessarily...
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Service and Support
The system is not really customizable at all. There are some processes that result in issues...
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Functionality and Upgrades
Overall, the system functions pretty well. As far as reporting, ease of use, and functionality go,...
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Service and Support
NextGen Healthcare's support is effective. For standard support, the turnaround is a couple of hours...
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Other Observations & Comments
A PM system is not an EHR. NextGen Enterprise PM doesn't need as much updating or as many changes as...
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Functionality and Upgrades
The system is pretty locked into its functionality, so it isn't very customizable. It takes someone...
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Implementation and Training
NextGen Healthcare has really great white papers for everything, and they try to assist us every...
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Implementation and Training
The vendor recently rolled out a well-versed training system that has guides and live webinars.
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Functionality and Upgrades
NextGen Healthcare doesn't really overpromise, and the product has had the same workflow for many...
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Functionality and Upgrades
We love that we are able to interface directly with our databases and change the product however we...
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Lessons Learned
The system is known for being a little buggy on releases. Overall though, the product works the way...
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ROI / Cost (care and feeding)
NextGen Enterprise PM is a very expensive product overall. It requires a lot of maintenance, but it...
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Relationship
I talk to several VPs regularly. NextGen Healthcare really cares about my organization.
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ROI / Cost (care and feeding)
We wouldn't have stayed afloat during the pandemic without this system. We used the system to roll...
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Interfacing and Integration
The practice management system is good as a standalone system, but the integration with the EHR...
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Service and Support
Whenever we have issues, we have to go to NextGen Success Community to open tickets. I don't know...
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Functionality and Upgrades
We struggle to report the system's issues. The system crashes because it can't handle some reports,...
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Implementation and Training
NextGen Healthcare doesn't do a good job of informing their customers about training options. I...
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Service and Support
We have a significant number of cases open right now. The vendor's technical support people have...
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Functionality and Upgrades
It seems like every time that we go through an upgrade, the upgrade will fix a problem, but then it...
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ROI / Cost (care and feeding)
NextGen Healthcare charges us for a lot of things. Every time that we get a new provider or run out...
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Functionality and Upgrades
I would really like to see NextGen Healthcare take a deeper dive into some of their reporting...
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Functionality and Upgrades
We have had great success with the solution. We can onboard new staff members on the solution very...
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Functionality and Upgrades
The vendor's scheduling reports could be more robust. I would love to see them be enhanced. I also...
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Implementation and Training
It is easy to train new users to effectively use NextGen Enterprise PM. The system is easy to use to...
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Functionality and Upgrades
The functionality of NextGen Enterprise PM flows nicely, and the reports are easy to generate with...
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Functionality and Upgrades
NextGen Enterprise PM is pretty user friendly. I like the toolbar that the vendor added to it in a...
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Functionality and Upgrades
I would love to be able to log on to more than one session of the system. If we see a patient in one...
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Functionality and Upgrades
It can be a little painful to do file maintenance in the system. When we hit save, it takes about a...
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