Patient Communications Landscape 2022
30 June 22
| Adam Cherrington and Dan Czech
As patients’ expectations have evolved and provider organizations’ technology has matured, the need for quick, easy, ongoing patient/provider communication has become even more prevalent. It is often no longer sufficient to merely push communications to patients (e.g., appointment reminders). This study examines and defines the current landscape of patient communications solutions—including how they are used; how easy they are to set up, customize, and use on an ongoing basis; and what outcomes they are helping organizations to achieve.
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Manager
Product, Value
One of the biggest things that our physicians love about the solution...
Analyst/Coordinator
Loyalty
My hesitation with Patient & Family Communication is that I don’t...
Analyst/Coordinator
Loyalty
PerfectServe is not going to update Patient & Family Communication due...
Analyst/Coordinator
Relationship
With PerfectServe, I have one person at the vendor who I work with and...
Analyst/Coordinator
Product
The most impactful capability in the solution is the after-visit...
Analyst/Coordinator
Operations
PerfectServe just doesn't have any training documentation. There is no...
Manager
Operations, Product
We would like to have enough notification to be able to try out and...
Manager
Product
One of our challenges is uploading documents in Patient & Family...