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User Commentary
Operations, Product
We would like to have enough notification to be able to try out and test the changes when there are...
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Product
One of our challenges is uploading documents in Patient & Family Communication. We have run into...
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Relationship
For support, we can email our regional manager, call the contact center, or submit a ticket online....
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Relationship
PerfectServe has worked with us to get and build different things unique to our needs. We can...
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Relationship, Product
We have one issue that we have been working on with PerfectServe for several years, but they haven't...
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Loyalty, Product
We haven’t done any integration with Patient & Family Communication yet, but we hope to have it...
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Operations, Product
When we went live with the product, we stood it up pretty quickly. All the changes that PerfectServe...
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Operations
We get the vendor’s trainings all lumped together, but they are all different. The initial training...
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Relationship, Product
Patient & Family Communication runs smoothly with no issues and no tickets related to support. No...
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Relationship
We meet regularly with PerfectServe's people. We have opportunities to express issues.
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Relationship, Product
The product is keeping the line of communication open between the care team and the family members....
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Relationship, Value
All of my interactions with PerfectServe are amazing; I have no opportunities for improvement to...
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Value
Our patients contact us through the system, and the system seems to be very reliable. I have never...
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Product
I would like the system's text tones to be improved and to be gentler. The voice-to-text...
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Operations
We did a recent upgrade for the system, and the vendor implemented that upgrade easily. The vendor...
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Relationship
We will occasionally encounter a glitch in the solution, and when we engage with PerfectServe, they...
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