Patient & Family Communication Commentary
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Subject Expert
Adam Cherrington
SRU Manager
KLAS SRU Manager - Adam Cherrington
 
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User Commentary

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Director

Relationship

For support, we can email our regional manager, call the contact center, or submit a ticket online....

Apr 2024
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(0)
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Director

Relationship

PerfectServe has worked with us to get and build different things unique to our needs. We can...

Apr 2024
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Director

Relationship, Product

We have one issue that we have been working on with PerfectServe for several years, but they haven't...

Apr 2024
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(0)
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Director

Loyalty, Product

We haven’t done any integration with Patient & Family Communication yet, but we hope to have it...

Apr 2024
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(0)
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Analyst/Coordinator

Operations, Product

When we went live with the product, we stood it up pretty quickly. All the changes that PerfectServe...

Mar 2024
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(0)
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Analyst/Coordinator

Operations

We get the vendor’s trainings all lumped together, but they are all different. The initial training...

Mar 2024
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Analyst/Coordinator

Relationship, Product

Patient & Family Communication runs smoothly with no issues and no tickets related to support. No...

Mar 2024
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Analyst/Coordinator

Relationship

We meet regularly with PerfectServe's people. We have opportunities to express issues.

Mar 2024
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(0)
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Analyst/Coordinator

Relationship, Product

The product is keeping the line of communication open between the care team and the family members....

Mar 2024
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(0)
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Manager

Relationship, Value

All of my interactions with PerfectServe are amazing; I have no opportunities for improvement to...

Mar 2024
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(0)
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Physician

Value

Our patients contact us through the system, and the system seems to be very reliable. I have never...

Jan 2024
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Physician

Product

I would like the system's text tones to be improved and to be gentler. The voice-to-text...

Jan 2024
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Physician

Operations

We did a recent upgrade for the system, and the vendor implemented that upgrade easily. The vendor...

Jan 2024
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Physician

Relationship

We will occasionally encounter a glitch in the solution, and when we engage with PerfectServe, they...

Jan 2024
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Director

Product

We like that we can do video visits and text family members all at once. We can message several...

Aug 2023
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Director

Product

We would like it if we could have multiple family members on video visits, but we can only add one....

Aug 2023
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Director

Operations, Product

End users have to go to a different platform to use the PerfectServe system. It would be nice if...

Aug 2023
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