Patient & Family Communication Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Physician

Value

Our patients contact us through the system, and the system seems to be very reliable. I have never...

Jan 2024
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Physician

Product

I would like the system's text tones to be improved and to be gentler. The voice-to-text...

Jan 2024
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Physician

Operations

We did a recent upgrade for the system, and the vendor implemented that upgrade easily. The vendor...

Jan 2024
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Physician

Relationship

We will occasionally encounter a glitch in the solution, and when we engage with PerfectServe, they...

Jan 2024
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Director

Product

We like that we can do video visits and text family members all at once. We can message several...

Aug 2023
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Director

Product

We would like it if we could have multiple family members on video visits, but we can only add one....

Aug 2023
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Director

Operations, Product

End users have to go to a different platform to use the PerfectServe system. It would be nice if...

Aug 2023
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Manager

Product, Product

Patients don't really use the product; they just receive messages. They may want to try to reach...

Apr 2023
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Manager

Loyalty, Loyalty, Product, Product

There was a lot of work done around integration and uploading files, but the integration didn’t work...

Apr 2023
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Manager

Relationship, Relationship

We have a direct support person who is good to work with. They have been accommodating and have...

Apr 2023
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Manager

Loyalty, Loyalty, Product, Product

Having technology to use in place of staff is where we are going as an enterprise, so it is nice to...

Apr 2023
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Manager

Culture, Culture

There are some things that happened that didn't leave the greatest taste in my mouth. We had a...

Apr 2023
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Director

Relationship

We meet every couple of weeks with the staff at PerfectServe to make sure the staff is doing...

Apr 2023
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Manager

Product

Much of the product is automated, so things don't get much sweeter than that. We don't have to do...

Apr 2023
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Manager

Relationship, Product

We have had some issues with interfacing the product with another vendor's offering. PerfectServe...

Apr 2023
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Manager

Loyalty, Relationship

PerfectServe helps me run with all of the crazy ideas that I come up with, and I am excited for some...

Apr 2023
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Analyst/Coordinator

Product

We only use a very specific part of CareWire. We use the piece with appointment reminders and...

Apr 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

We would like to see more ability for the administrators to configure things. The vendor says that...

Apr 2023
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CIO

Culture, Relationship, Operations

We have nothing but good things to say about PerfectServe. They are a great organization and a joy...

Mar 2023
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