Canada PACS 2024
12 March 24
| Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.
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Analyst/Coordinator
Relationship, Value
My experience with Sectra has been good. I haven’t had any complaints...
Analyst/Coordinator
Relationship
Sectra is proactive with their service. If they detect that the system...
Manager
Product
Sectra PACS is a comprehensive and reliable solution. I like its stability....
CIO
Relationship, Product
Sectra's greatest strengths are that we can trust them and that their...
CIO
Product
I like the quality of the product. I also appreciate its performance...
CIO
Culture, Relationship, Product
Sectra should be more flexible when it comes to browsers and not limit...
Director
Relationship, Operations
The vendor could improve our customer experience by implementing their...
Director
Relationship, Product
Sectra's strength is their communication. I like Sectra PACS'...
Director
Product
The biggest opportunity for product improvement is the user interface....
Director
Relationship
The vendor's biggest strengths are having a robust product and their...