EHR Clinical Optimization 2025
03 July 25
| Kevin Huang and Warren Whitford
Healthcare organizations continue to heavily invest in their EHRs to enhance care delivery, reduce clinician burdens, streamline documentation, and meet regulatory compliance. However, many still struggle to fully realize these benefits amid operational challenges and mounting administrative demands, frequently leaving clinicians wanting more from their EHRs as they experience dissatisfaction and burnout (see callout below). Thus, organizations are increasingly seeking support from services firms to optimize their EHR technology and associated workflows—a trend reflected in the steady growth of validated engagements since 2018. To help organizations identify the firm best suited to their needs in a high-performing market, this report explores (1) key drivers of client satisfaction and firm-specific strengths, (2) validated engagement types and areas of expertise, and (3) common pitfalls of and best practices for clinical optimization projects.