Telehealth Performance 2022
07 July 22
| Ciera Walker and Schafer Jackson
At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.
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Director
Value
Teladoc Health doesn't keep all promises because they are behind...
Director
Relationship
A strength of Teladoc Health is they are good at engaging the team...
Director
Product
Ease of use is low, and that is because we are on Teladoc Health's...
Director
Product
I would not buy Teladoc Health again. Licensed Platform is just so...
Director
Relationship, Operations
Teladoc Health actually does a really good job of implementation....
Director
Value
Licensed Platform is becoming very expensive. The release of Teladoc...
Director
Relationship
Teladoc Health has poor customer service. They were actually much...
Director
Operations
Teladoc Health has trainers, but it is very obvious that those people...
Director
Product
Teladoc Health has the ability to do integration, but it is clumsy.
Director
Loyalty
The only reason we are keeping Licensed Platform is because of the...