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Licensed Platform Comments
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User Commentary
Manager
We had a lot of issues at the beginning. As a health system, we were very new to telehealth. In...
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Manager
Teladoc Health would charge us if I wanted to make a change to the platform at this point. That is...
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Manager
The upgrades were all really great, and the implementation team was super, but in many cases, I felt...
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Manager
The training has been very thorough. Teladoc Health has been very helpful when we have needed...
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Manager
I am very impressed that even when we had quite a spike in usage at the beginning of the pandemic,...
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Manager
People have a very hard time finding the behavioral health platform and figuring out how to get into...
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Manager
The way that we put in tickets or resolve issues with patients is pretty cumbersome. I get notices,...
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Manager
All of the mergers have been great, particularly for us. I see the potential in having moved from a...
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Manager
The biggest issue with the system is the ease of use for patients. There is a huge registration...
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Manager
Teladoc Health poorly manages their software releases and upgrades. There is no sandbox environment...
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Manager
We have worked with Teladoc Health to develop and use their product. We have seen the most value in...
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Manager
Most of the registration process is done by us prior to the actual patient visit. We are able to use...
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Manager
One of Teladoc Health's biggest weaknesses is their development and architecture team. That team has...
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Manager
There hasn't been any ongoing education from Teladoc Health, but the initial training sessions were...
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Manager
In terms of integration and interoperability, we aren't getting down that path with Teladoc Health....
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Manager
In the beginning, we had a lot of feedback about how there were too many steps in the system. We had...
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Manager
Teladoc Health's service is definitely pushed by customers. But the executives are very involved,...
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Manager
Teladoc Health has been very amenable in terms of the cost. During the contract negotiations, the...
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Manager
Teladoc Health does eventually get where we need them to go, but the process takes a long time. But...
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Director
The vendor keeps their promises. I am very direct, and they manage my expectations. They tell me...
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Director
I don't know whether the vendor avoids nickel-and-diming. I think I could have negotiated better. I...
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Director
The vendor executives used to be better about being involved. We used to have a lot of involvement...
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Director
I like the versatility of the system and how it can be utilized. People can use their laptops with...
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Director
The vendor is fairly responsive when we reach out to them. We usually hear back quite quickly. The...
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Director
The vendor could improve by being more open and transparent. We ask them about certain things that...
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Director
The biggest issue we have with Teladoc Health is that we have the real-time eligibility check with...
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Director
If the decision were up to me, I would not buy the product again. I would look at some of the other...
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Director
The vendor keeps the promises they can easily deliver, but there are certain promises that are...
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Director
The vendor absolutely does not avoid charging for every little thing. Whenever we ask for an...
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Director
I have shopped around a lot, and Teladoc Health was not in my top three vendors. Then we met with a...
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Director
I like that I can call the vendor if I don’t get what I need from my client executive. I can just...
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Director
The system is easy to use. We have a bit of a competitive advantage, and we have an on-demand...
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Director
Things right now are a matter of timing. I love the vendor; they should pay me to do commercials for...
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Director
I understand where the vendor is coming from, but they are very much integrating with Epic. I think...
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Director
Teladoc Health does their quarterly update calls, and that is very good. However, I don't feel like...
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Director
Teladoc Health has been very good overall. The support people respond quickly. We may not get...
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Director
The app works well with Teladoc Health's product. In terms of driving tangible outcomes, Teladoc...
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Director
Teladoc Health was supportive through COVID-19 with communication and just being proactive. The...
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Director
I would buy this platform again, but I would definitely ask a few more clarifying questions. The...
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Director
Teladoc Health is good in terms of avoiding charging for things. They followed through on which...
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Director
With Teladoc Health, the provider training was too long. I don't know whether that is a regional...
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Manager
One barrier is patient registration. The system is user friendly to me, but it may not be user...
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Manager
The application isn’t as strong as I want it to be in the inpatient world, so we aren’t really using...
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Manager
I was not involved in picking the platform. We have had a few C-suite members who have left, so...
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Manager
In terms of support, the vendor is doing well. For example, if there is an issue, they answer in a...
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Manager
The providers are not big advocates of the platform, and that isn’t really due to the actual...
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Manager
There is a scheduling barrier because we have to schedule in both the platform and the Cerner...
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Physician
Teladoc Health has a very good product that is easy to train on. The registration portion on the...
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Physician
The support is the biggest thing we like about Teladoc Health. When we started our search for the...
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Physician
The cost of using the Teladoc Health system is really high. I think there is going to be more and...
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Physician
The biggest thing that Teladoc Health could improve is the interoperability with our enterprise...
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Physician
We wanted to have Teladoc Health help us get started and understand the options for telemedicine. We...
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Physician
Teladoc Health did very little training for us. We bought the platform, not the training. If I...
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Physician
I don’t know whether Teladoc Health has any new technology. I don’t think that they have done...
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Physician
We have scheduled calls with one of Teladoc Health's local managers, but we don't do anything with...
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Physician
Our goal was to start off with Teladoc Health so that they could help us get a jump start on...
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Physician
Teladoc Health was there for us during COVID-19. During the first couple of weeks, we were overrun...
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Physician
Teladoc Health's product is a great starting platform. Compared to other platforms out there,...
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Manager
When patients register and request a visit, they go into a virtual waiting room until providers...
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Manager
We are extremely satisfied with the system's ability to scale and meet our needs during the COVID-19...
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Manager
If the platform doesn't advance greatly in the next 6–12 months, we will probably sunset the service...
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Manager
Teladoc’s sales team really got us. We asked so many questions trying to prevent exactly what...
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Manager
Our end users like the product. The surveys we have gotten back have been pretty friendly.
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Manager
Teladoc Health had us prepay for some add-ons that were still in development. They told us we had to...
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Manager
It took us months and months of working with an executive and project teams to get a solid answer to...
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Manager
I still don't know whether continuing with the product is worth the cost. We could pivot and develop...
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Manager
I would make sure I understood what my peer or friend was setting out to accomplish. I think Teladoc...
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Manager
I worked with sales representatives prior to signing the contract. I didn't understand how everyone...
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Manager
I could imagine the battles that Teladoc Health is fighting internally, and I want to be sensitive...
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Director
We transitioned to the Teladoc Health system for on-demand, direct-to-consumer services. We moved to...
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Director
Initially, the vendor was much more forgiving with their charges. Now they have started charging us...
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Director
I think I would buy this product again. I can't definitely answer whether I would buy this product...
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Director
Teladoc Health does not keep all of their promises. We had a lot of issues at the beginning. We were...
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Director
If we wanted to make a change, Teladoc Health would charge us. That was one of the biggest issues....
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Director
All of the Teladoc Health people are really great. The implementation people were super. However,...
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Director
Teladoc Health's training has been very thorough. They have been very helpful when we have needed...
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Director
The wait time is as promoted. The platform does exactly what Teladoc Health said it was going to do...
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Director
When it came to supporting our organization's integration and interoperability goals, Teladoc Health...
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Director
For the general medicine application, the ease of use is good. The app is super easy and walks users...
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Director
With the support people, the way we put in tickets or resolve issues with patients is pretty...
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Director
The platform was very expensive. Going into Teladoc Health's platform, we didn't have a good enough...
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Director
The Teladoc Health licensed platform is a mobile app or desktop app that is licensed to us. It looks...
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Director
Teladoc Health still doesn’t have a way for us to do eligibility online. When a nonpatient logs in...
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VP/Other Executive
Teladoc Health is working well for us. The patients need care, and they are getting care. I have...
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VP/Other Executive
I recommend Licensed Platform all the time. It is a remote, safe, and effective service with...
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Analyst/Coordinator
There has been a big issue around some of the reporting metrics. We do get reports, but they are...
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Analyst/Coordinator
Overall, Teladoc Health is fair with charges. They include or add some things. Other things have a...
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Analyst/Coordinator
We had an upgrade recently. We tried to move forward with the context-aware linking integration...
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Analyst/Coordinator
The vendor started out strong with training, but then they kind of dropped off. The training hasn't...
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Analyst/Coordinator
One of the big misses for end users is there is no indication of a wait time or countdown once...
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Analyst/Coordinator
It has been a little more difficult than we thought to add additional use cases. There isn't a clear...
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Analyst/Coordinator
I have struggled with the vendor's technical support team. The vendor starts off strong in their...
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Analyst/Coordinator
The vendor's executives reached out, and they did a good job of trying to support us. They...
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Analyst/Coordinator
The vendor is not as proactive as they should be. People asked for a customer forum as a way to...
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Analyst/Coordinator
We have a dedicated account manager who does things, but sometimes, we go in circles around issues....
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Analyst/Coordinator
I feel like a lot of the vendor's focus is on their corporate platform, and sometimes Licensed...
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Analyst/Coordinator
The industry is changing quickly, so the solution could improve in some areas. With Teladoc Health...
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CMIO
One of the biggest things that we were told when we onboarded with the Teladoc Health platform was...
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CMIO
Things with Teladoc Health are really good but not perfect. In terms of the innovative aspects of...
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CMIO
Teladoc Health has different departments that deal with support from different aspects of the...
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CMIO
We have had some interaction with Teladoc Health’s executives but not a lot. The vendor hasn’t been...
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CMIO
We were able to negotiate with the vendor, and the amount of revenue we generate for what we paid...
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CMIO
I don’t anticipate us moving to any other vendor, but I do anticipate that in the long term we will...
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CMIO
Teladoc Health gives us some things for free, but they charge us for some other things. On the...
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Director
There really hasn't been a whole lot of implementation. There has just been the support and...
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Director
Obviously, we are excited about the future, but we aren't wedded to any particular tool or solution....
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Director
When we don't have an issue, everything seems to be fine. When we do have an issue, Teladoc Health...
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Director
Teladoc Health’s implementation was very efficient, organized, and seamless. The vendor had great...
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Director
We haven’t integrated the system with our other systems yet, but that is in the plan. The system...
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Director
The vendor listens to our suggestions for improvement, and they have made improvements when we have...
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Director
The vendor knows their product well, and they are helpful when we have questions or concerns or when...
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Director
Service is sometimes difficult on the weekends. If we have concerns or issues on the weekends, the...
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Director
I do think Teladoc Health provided a few updates during COVID-19 and added some COVID-19...
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Director
There is a difference between a promise and a road map. I think it is fair to say Teladoc Health has...
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Director
We don’t ever have issues with Teladoc Health’s upgrades. The vendor has always been pretty...
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Director
The integration issues we have are either on Teladoc Health's side or our EMR vendor’s side. There...
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Director
We would like to see patient-facing scheduling as an option. Right now, patients don’t get to choose...
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Director
Teladoc Health is very good with support. We continue to have regular meetings, and Teladoc Health’s...
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Director
Teladoc Health has made the right moves to increase my score for them delivering new technology. I...
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Analyst/Coordinator
Teladoc Health has the market on virtual on-demand visits. We very efficiently got the program up...
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CIO
The system has some problems because users have to register and download the app. Some patients...
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CIO
Teladoc Health had issues across the country in terms of handling the COVID-19 surge. Both Teladoc...
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CIO
The challenge with onboarding and training physicians was the licensure. We had to add the right...
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CIO
We haven't really heard any complaints from the patients. The complaints are more with the setup...
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CIO
I am underwhelmed by Teladoc Health. I plan on having a discussion with them, but I will let things...
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CIO
Teladoc Health absolutely does nickel-and-dime us. For example, they have provider types that...
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CIO
The Teladoc Health product meets every need that I am asking of it. For what we use the system for,...
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CIO
I get a distinct impression that Teladoc Health's business model is for their product to be the...
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CIO
If people know what they are getting into and are willing to stomach the challenges, I would...
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