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Licensed Platform Commentary
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Trey Dye
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KLAS Research Director - Trey Dye
 
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Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
Telehealth & Remote Patient Monitoring Ecosystem 2023:
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July 2023
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Commentary Summary

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User Commentary

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Director

Value

Teladoc Health doesn't keep all promises because they are behind schedule. We were supposed to...

Feb 2025
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Director

Relationship

A strength of Teladoc Health is they are good at engaging the team that works directly with the...

Feb 2025
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Director

Product

Ease of use is low, and that is because we are on Teladoc Health's Licensed Platform. We have to...

Feb 2025
||
(0)
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Director

Product

I would not buy Teladoc Health again. Licensed Platform is just so antiquated. For instance, another...

Feb 2025
||
(0)
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Director

Relationship, Operations

Teladoc Health actually does a really good job of implementation. Surprisingly, Teladoc Health's...

Feb 2025
||
(0)
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Director

Value

Licensed Platform is becoming very expensive. The release of Teladoc Health's platform Solo was...

Oct 2024
||
(0)
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Director

Relationship

Teladoc Health has poor customer service. They were actually much better before they went public....

Oct 2024
||
(0)
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Director

Operations

Teladoc Health has trainers, but it is very obvious that those people are too green with the...

Oct 2024
||
(0)
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Director

Product

Teladoc Health has the ability to do integration, but it is clumsy.

Oct 2024
||
(0)
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Director

Loyalty

The only reason we are keeping Licensed Platform is because of the specific use case we use the...

Oct 2024
||
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Director

Value

I would tell someone thinking about implementing Teladoc Health to watch for hidden costs. I would...

Oct 2024
||
(0)
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Director

Relationship

If a patient or provider has a problem, they call a certain team of ours, and that team does the...

Aug 2024
||
(0)
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Director

Loyalty, Product

There is nothing on the horizon for use cases with Teladoc Health. Certain providers have moved from...

Aug 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship

We are not planning on continuing with Teladoc Health. The development of their new platform and...

Aug 2024
||
(0)
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VP/Other Executive

Product

Licensed Platform needs to continue to grow in scope and functionality to make the total end-use...

Aug 2024
||
(0)
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VP/Other Executive

Relationship, Value

Teladoc Health is a great company to work with. They can provide a lot of those resources for us;...

Aug 2024
||
(0)
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VP/Other Executive

Relationship, Product

Teladoc Health’s solo product needs additional development. They are kind of pivoting platforms...

Aug 2024
||
(0)
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