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Current Time Inside Cache Tag Helper: 12/5/2020 12:33:10 AM and Model.EvProductId = 186527

Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

The biggest issue with the system is the ease of use for patients. There is a huge registration...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

Teladoc Health poorly manages their software releases and upgrades. There is no sandbox environment...

Oct 2020
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Manager

Technology

We have worked with Teladoc Health to develop and use their product. We have seen the most value in...

Oct 2020
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Manager

Functionality and Upgrades

Most of the registration process is done by us prior to the actual patient visit. We are able to use...

Oct 2020
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Manager

Service and Support

One of Teladoc Health's biggest weaknesses is their development and architecture team. That team has...

Oct 2020
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Manager

Implementation and Training

There hasn't been any ongoing education from Teladoc Health, but the initial training sessions were...

Oct 2020
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Manager

Interfacing and Integration

In terms of integration and interoperability, we aren't getting down that path with Teladoc Health....

Oct 2020
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Manager

Functionality and Upgrades

In the beginning, we had a lot of feedback about how there were too many steps in the system. We had...

Oct 2020
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Manager

Relationship

Teladoc Health's service is definitely pushed by customers. But the executives are very involved,...

Oct 2020
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Manager

ROI / Cost (care and feeding)

Teladoc Health has been very amenable in terms of the cost. During the contract negotiations, the...

Oct 2020
 Helpful

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Manager

Future Outlook

Teladoc Health does eventually get where we need them to go, but the process takes a long time. But...

Oct 2020
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Director

Relationship

The vendor keeps their promises. I am very direct, and they manage my expectations. They tell me...

Oct 2020
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Director

ROI / Cost (care and feeding)

I don't know whether the vendor avoids nickel-and-diming. I think I could have negotiated better. I...

Oct 2020
 Helpful

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Director

Relationship

The vendor executives used to be better about being involved. We used to have a lot of involvement...

Oct 2020
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Director

Functionality and Upgrades

I like the versatility of the system and how it can be utilized. People can use their laptops with...

Oct 2020
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Director

Relationship

The vendor is fairly responsive when we reach out to them. We usually hear back quite quickly. The...

Oct 2020
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Director

Relationship

The vendor could improve by being more open and transparent. We ask them about certain things that...

Oct 2020
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Director

Relationship

The biggest issue we have with Teladoc Health is that we have the real-time eligibility check with...

Oct 2020
 Helpful

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Director

ROI / Cost (care and feeding)

If the decision were up to me, I would not buy the product again. I would look at some of the other...

Oct 2020
 Helpful

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Director

Other Observations & Comments

The vendor keeps the promises they can easily deliver, but there are certain promises that are...

Oct 2020
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Director

ROI / Cost (care and feeding)

The vendor absolutely does not avoid charging for every little thing. Whenever we ask for an...

Oct 2020
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Director

Sales and Contracting

I have shopped around a lot, and Teladoc Health was not in my top three vendors. Then we met with a...

Oct 2020
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Director

Relationship

I like that I can call the vendor if I don’t get what I need from my client executive. I can just...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

The system is easy to use. We have a bit of a competitive advantage, and we have an on-demand...

Oct 2020
 Helpful

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Director

Relationship

Things right now are a matter of timing. I love the vendor; they should pay me to do commercials for...

Oct 2020
 Helpful

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Director

Other Observations & Comments

I understand where the vendor is coming from, but they are very much integrating with Epic. I think...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

Teladoc Health does their quarterly update calls, and that is very good. However, I don't feel like...

Oct 2020
 Helpful

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Director

Relationship

Teladoc Health has been very good overall. The support people respond quickly. We may not get...

Oct 2020
 Helpful

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Director

Service and Support

The app works well with Teladoc Health's product. In terms of driving tangible outcomes, Teladoc...

Oct 2020
 Helpful

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Director

Service and Support

Teladoc Health was supportive through COVID-19 with communication and just being proactive. The...

Oct 2020
 Helpful

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Director

Other Observations & Comments

I would buy this platform again, but I would definitely ask a few more clarifying questions. The...

Oct 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Teladoc Health is good in terms of avoiding charging for things. They followed through on which...

Oct 2020
 Helpful

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Director

Implementation and Training

With Teladoc Health, the provider training was too long. I don't know whether that is a regional...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

One barrier is patient registration. The system is user friendly to me, but it may not be user...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

The application isn’t as strong as I want it to be in the inpatient world, so we aren’t really using...

Oct 2020
 Helpful

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Manager

Interfacing and Integration

I was not involved in picking the platform. We have had a few C-suite members who have left, so...

Oct 2020
 Helpful

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Manager

Service and Support

In terms of support, the vendor is doing well. For example, if there is an issue, they answer in a...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

The providers are not big advocates of the platform, and that isn’t really due to the actual...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

There is a scheduling barrier because we have to schedule in both the platform and the Cerner...

Oct 2020
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Physician

Functionality and Upgrades

Teladoc Health has a very good product that is easy to train on. The registration portion on the...

Oct 2020
 Helpful

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Physician

Service and Support

The support is the biggest thing we like about Teladoc Health. When we started our search for the...

Oct 2020
 Helpful

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Physician

Other Observations & Comments

The cost of using the Teladoc Health system is really high. I think there is going to be more and...

Oct 2020
 Helpful

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Physician

Interfacing and Integration

The biggest thing that Teladoc Health could improve is the interoperability with our enterprise...

Oct 2020
 Helpful

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Physician

Other Observations & Comments

We wanted to have Teladoc Health help us get started and understand the options for telemedicine. We...

Oct 2020
 Helpful

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Physician

Implementation and Training

Teladoc Health did very little training for us. We bought the platform, not the training. If I...

Oct 2020
 Helpful

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Physician

Functionality and Upgrades

I don’t know whether Teladoc Health has any new technology. I don’t think that they have done...

Oct 2020
 Helpful

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Physician

Service and Support

We have scheduled calls with one of Teladoc Health's local managers, but we don't do anything with...

Oct 2020
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Physician

Other Observations & Comments

Our goal was to start off with Teladoc Health so that they could help us get a jump start on...

Oct 2020
 Helpful

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Physician

Service and Support

Teladoc Health was there for us during COVID-19. During the first couple of weeks, we were overrun...

Oct 2020
 Helpful

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Physician

Service and Support

Teladoc Health's product is a great starting platform. Compared to other platforms out there,...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

When patients register and request a visit, they go into a virtual waiting room until providers...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

We are extremely satisfied with the system's ability to scale and meet our needs during the COVID-19...

Oct 2020
 Helpful

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Manager

Other Observations & Comments

If the platform doesn't advance greatly in the next 6–12 months, we will probably sunset the service...

Oct 2020
 Helpful

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Manager

Sales and Contracting

Teladoc’s sales team really got us. We asked so many questions trying to prevent exactly what...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

Our end users like the product. The surveys we have gotten back have been pretty friendly.

Oct 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Teladoc Health had us prepay for some add-ons that were still in development. They told us we had to...

Oct 2020
 Helpful

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Manager

Relationship

It took us months and months of working with an executive and project teams to get a solid answer to...

Oct 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I still don't know whether continuing with the product is worth the cost. We could pivot and develop...

Oct 2020
 Helpful

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Manager

Relationship

I would make sure I understood what my peer or friend was setting out to accomplish. I think Teladoc...

Oct 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I worked with sales representatives prior to signing the contract. I didn't understand how everyone...

Oct 2020
 Helpful

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Manager

Relationship

I could imagine the battles that Teladoc Health is fighting internally, and I want to be sensitive...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

We transitioned to the Teladoc Health system for on-demand, direct-to-consumer services. We moved to...

Oct 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Initially, the vendor was much more forgiving with their charges. Now they have started charging us...

Oct 2020
 Helpful

 or  to see details.

Director

Future Outlook

I think I would buy this product again. I can't definitely answer whether I would buy this product...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

Teladoc Health does not keep all of their promises. We had a lot of issues at the beginning. We were...

Oct 2020
 Helpful

 or  to see details.

Director

Sales and Contracting

If we wanted to make a change, Teladoc Health would charge us. That was one of the biggest issues....

Oct 2020
 Helpful

 or  to see details.

Director

Implementation and Training

All of the Teladoc Health people are really great. The implementation people were super. However,...

Oct 2020
 Helpful

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Director

Implementation and Training

Teladoc Health's training has been very thorough. They have been very helpful when we have needed...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

The wait time is as promoted. The platform does exactly what Teladoc Health said it was going to do...

Oct 2020
 Helpful

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Director

Relationship

When it came to supporting our organization's integration and interoperability goals, Teladoc Health...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

For the general medicine application, the ease of use is good. The app is super easy and walks users...

Oct 2020
 Helpful

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Director

Service and Support

With the support people, the way we put in tickets or resolve issues with patients is pretty...

Oct 2020
 Helpful

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Director

Lessons Learned

The platform was very expensive. Going into Teladoc Health's platform, we didn't have a good enough...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

The Teladoc Health licensed platform is a mobile app or desktop app that is licensed to us. It looks...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

Teladoc Health still doesn’t have a way for us to do eligibility online. When a nonpatient logs in...

Oct 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Teladoc Health is working well for us. The patients need care, and they are getting care. I have...

Oct 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I recommend Licensed Platform all the time. It is a remote, safe, and effective service with...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There has been a big issue around some of the reporting metrics. We do get reports, but they are...

Oct 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Overall, Teladoc Health is fair with charges. They include or add some things. Other things have a...

Oct 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

We had an upgrade recently. We tried to move forward with the context-aware linking integration...

Oct 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

The vendor started out strong with training, but then they kind of dropped off. The training hasn't...

Oct 2020
 Helpful