Home chevron icon Value Based Care chevron icon Telehealth chevron icon Virtual Care Platforms (Non-EMR)

Licensed Platform
Filtered view: All

Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Telehealth Performance 2022: What Is the State of Telehealth Post-Pandemic?
Telehealth Performance 2022:
What Is the State of Telehealth Post-Pandemic?
July 2022
View Report
Telehealth Ecosystem 2021: Understanding the Rapidly Evolving Landscape
View Report
Teladoc Health/Livongo Merger: Flash Insights 2020
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CMIO

Relationship

We have been with Teladoc Health for a while, and they have come along with us and have done a lot...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Service and Support

I don’t remember the last time we had any significant downtime. For the most part, the platform’s...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Service and Support

Sometimes we have to work a little harder with Teladoc Health's support people. We generally use...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Sometimes things take longer than we would think, but Teladoc Health keeps their promises. Sometimes...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Our account executive is the person we meet with most often. We don’t have a ton of involvement from...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Win/Loss - Why they were selected (by current clients)

There are a couple of reasons that we chose Teladoc Health instead of an EMR solution. We have a few...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost

We have done a number of projects with Teladoc Health, and their fees are no worse or no better than...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Implementation and Training

Teladoc Health's initial training was very good. There is no ongoing training; we get trained once,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Other Observations & Comments

There are some challenges with Teladoc Health's platform for our end users, but it is no worse than...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

There are a couple of things that we need in the Teladoc Health platform, such as Spanish language...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost

The solution has had some instances of downtime and a few other issues. Stability isn't the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Lessons Learned

We have had to look for some other solutions to use in addition to Teladoc Health's solution, but...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

The solution has the ability to do multiparty scenarios, but I don't think that it can text people....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Teladoc Health has been awesome. They keep incorporating new features into the system. They reach...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Service and Support

Teladoc Health isn't very responsive. Thankfully, the system doesn't have a lot of issues. We still...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Other Observations & Comments

Teladoc Health is planning to merge the solution with another solution and their own...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Teladoc Health has regular proactive updates about what they have done to the technology, including...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

From a technology perspective, the product does what it needs to do, but when we need to start...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The recent version has come up with a quick connect feature where we have the ability to push a link...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Some folks love the product and want to use it all day long so they can see more patients. Those...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

In the product, there is a design that sometimes confuses patients. The patients end up in an...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We started managing our own support calls a while back because Teladoc Health’s support team was so...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Teladoc Health provides the telemedicine service. They have a good support team that has listened to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Teladoc Health’s technology is very complex and provides too many opportunities for failure. The...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

Teladoc Health’s system has been hard to support. The vendor has a platform called Solo that they...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

The vendor's pricing has increased. The vendor has become a lot more expensive than they used to be....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

We use robots for the Teladoc Health platform, and I can tell the issue is not a software issue but...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

The vendor does a pretty good job of supporting us. We got limited training on the system, but the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

The system doesn’t do very well with integration. It doesn’t integrate with any of our EMRs. I would...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

There are some issues with bugs and things in the system. There is a bug we have been seeing for a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

The vendor isn’t really proactive. I would like to see them be more proactive about new...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

I think the vendor is working on a digital front door, and they are doing some cool things. I am not...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor has actual standards of getting back to us within a certain amount of time, and they are...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

People want an on-demand solution that goes to all 50 states and is available 24/7, and Licensed...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

As of now, I would buy this product again if the vendor were willing to work as our partner. A lot...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Since the vendor merged with another, they have tried to push certain products out. A lot of those...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor has a new CEO, so we will see how things go. Hopefully, the new CEO isn't awful, so my...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The upgrades to the system are very thorough. The vendor actually has actual service agreements,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

Our organization chose to move to our EMR vendor's virtual care platform because our strategy was to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The physicians that were provided through Teladoc Health's wraparound service could have been...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

The vendor charged for anything we asked for outside of the initial scope of work.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

Teladoc Health's system did a slightly better job with insurance collections, capturing patients,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

What led us to Teladoc Health initially was the fact that they had the wraparound service where...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The system's biggest benefit for patients is that it allows them to be seen by a doctor much sooner...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We had to set up Teladoc Health's system quickly in response to the pandemic to make sure we gave...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost

Teladoc Health’s pricing model is very straightforward. Once their model was in place, the visits...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Our telemedicine usage is through the roof. Unnecessary ER visits have been reduced because of the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I am a huge fan of Teladoc Health, though there are always some things that they can improve. Our...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Teladoc Health is a very innovative company. They bring in new products a lot, but they sometimes...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The implementation was perfect. The vendor put in so much time and effort. They had a project...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Investing in the Virtual Care and Remote Patient Monitoring Market
25 August 21    |   Dale C. Van Demark and McDermott Will & Emery
Virtual care and remote patient monitoring technologies represent an opportunity for innovators and investors alike that could make healthcare more patient-centric.
Article
KLAS article icon
A Rose from the Pandemic: The Future of Telehealth
17 March 21    |   Adam Cherrington and Dan Czech
Telehealth was definitely a silver lining in the storm that was COVID-19. But how does telehealth look now, and how is the future of telehealth starting to take shape? 
Article
KLAS article icon
eTech Insight – Telehealth Continues to Advance in High-Risk Market
25 August 20    |   Mike Davis
COVID-19 has forever changed primary healthcare delivery. To survive financially, physicians have had to quickly learn and implement telehealth solutions.
Article
KLAS article icon
Navigating the Telehealth Frontier
21 August 20    |   Jeremy Goff and Jonathan Christensen
In March, healthcare providers around the world found themselves dealing with a unique set of circumstances. Patients with COVID-19 needed to be cared for, but leaving their houses meant exposing othe
View All Reports
Related Reports
Performance
KLAS article icon
Telehealth Ecosystem 2021
20 May 21    |   Adam Cherrington and Ciera Walker
The COVID-19 pandemic greatly accelerated healthcare delivery organizations’ adoption of telehealth and virtual care technologies. As these organizations scrambled to meet the immediate demand, they quickly implemented solutions that often required few resources and met focused needs. At the same time, vendors quickly pivoted to either develop dedicated telehealth products or add telehealth capabilities to existing offerings, creating a sea of options. This study, along with additional deep-dive content on KLAS’ website , shows which vendors report the broadest telehealth capabilities and aims to help organizations navigate different options as they look to consolidate systems and define their long-term telehealth strategy. For reader ease, links to relevant online content are provided where applicable. Note that the vendor-capability data in this report is based on vendor-reported information.
Flash Insights
KLAS article icon
Teladoc Health/Livongo Merger
18 December 20    |   Adam Cherrington and Sam Eaquinto
In October 2020, Teladoc Health finalized a deal to acquire Livongo. This merging of two publicly traded virtual care companies creates a telehealth giant amid rising demand for virtual care solutions. In July 2020, Teladoc Health acquired InTouch Health, another telehealth company. This KLAS Flash Insights report will share reactions from customers of all three vendors to the Teladoc Health/Livongo merger and their perception of what impact it will have. KLAS interviewed 30 individual clients—of these, 11 use InTouch Health, 11 use Livongo, and 14 use Teladoc Health (some organizations use two of these vendors’ solutions, but none use all three).



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​