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Schafer Jackson
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KLAS Research Director - Schafer Jackson
 
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User Commentary

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CMIO

Relationship

We have been with Teladoc Health for a while, and they have come along with us and have done a lot...

Nov 2022
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CMIO

Service and Support

I don’t remember the last time we had any significant downtime. For the most part, the platform’s...

Nov 2022
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CMIO

Service and Support

Sometimes we have to work a little harder with Teladoc Health's support people. We generally use...

Nov 2022
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CMIO

Relationship

Sometimes things take longer than we would think, but Teladoc Health keeps their promises. Sometimes...

Nov 2022
||
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CMIO

Relationship

Our account executive is the person we meet with most often. We don’t have a ton of involvement from...

Nov 2022
||
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CMIO

Win/Loss - Why they were selected (by current clients)

There are a couple of reasons that we chose Teladoc Health instead of an EMR solution. We have a few...

Nov 2022
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CMIO

ROI / Cost

We have done a number of projects with Teladoc Health, and their fees are no worse or no better than...

Nov 2022
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CMIO

Implementation and Training

Teladoc Health's initial training was very good. There is no ongoing training; we get trained once,...

Nov 2022
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CMIO

Other Observations & Comments

There are some challenges with Teladoc Health's platform for our end users, but it is no worse than...

Nov 2022
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CMIO

Functionality and Upgrades

There are a couple of things that we need in the Teladoc Health platform, such as Spanish language...

Nov 2022
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CMIO

ROI / Cost

The solution has had some instances of downtime and a few other issues. Stability isn't the...

Sep 2022
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CMIO

Lessons Learned

We have had to look for some other solutions to use in addition to Teladoc Health's solution, but...

Sep 2022
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CMIO

Functionality and Upgrades

The solution has the ability to do multiparty scenarios, but I don't think that it can text people....

Sep 2022
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CMIO

Relationship

Teladoc Health has been awesome. They keep incorporating new features into the system. They reach...

Sep 2022
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CMIO

Service and Support

Teladoc Health isn't very responsive. Thankfully, the system doesn't have a lot of issues. We still...

Sep 2022
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CMIO

Other Observations & Comments

Teladoc Health is planning to merge the solution with another solution and their own...

Sep 2022
||
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Director

Service and Support

Teladoc Health has regular proactive updates about what they have done to the technology, including...

Sep 2022
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Director

Lessons Learned

From a technology perspective, the product does what it needs to do, but when we need to start...

Sep 2022
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(0)
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Director

Functionality and Upgrades

The recent version has come up with a quick connect feature where we have the ability to push a link...

Sep 2022
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Director

Functionality and Upgrades

Some folks love the product and want to use it all day long so they can see more patients. Those...

Sep 2022
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Director

Functionality and Upgrades

In the product, there is a design that sometimes confuses patients. The patients end up in an...

Sep 2022
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Director

Service and Support

We started managing our own support calls a while back because Teladoc Health’s support team was so...

Sep 2022
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Director

Service and Support

Teladoc Health provides the telemedicine service. They have a good support team that has listened to...

Sep 2022
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Director

Technology

Teladoc Health’s technology is very complex and provides too many opportunities for failure. The...

Sep 2022
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Director

Sales and Contracting

Teladoc Health’s system has been hard to support. The vendor has a platform called Solo that they...

May 2022
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Director

ROI / Cost

The vendor's pricing has increased. The vendor has become a lot more expensive than they used to be....

May 2022
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(0)
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Physician

Functionality and Upgrades

We use robots for the Teladoc Health platform, and I can tell the issue is not a software issue but...

Apr 2022
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Physician

Implementation and Training

The vendor does a pretty good job of supporting us. We got limited training on the system, but the...

Apr 2022
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Physician

Interfacing and Integration

The system doesn’t do very well with integration. It doesn’t integrate with any of our EMRs. I would...

Apr 2022
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Physician

Functionality and Upgrades

There are some issues with bugs and things in the system. There is a bug we have been seeing for a...

Apr 2022
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Physician

Relationship

The vendor isn’t really proactive. I would like to see them be more proactive about new...

Apr 2022
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(0)
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Manager

Future Outlook

I think the vendor is working on a digital front door, and they are doing some cool things. I am not...

Apr 2022
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(0)
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Manager

Service and Support

The vendor has actual standards of getting back to us within a certain amount of time, and they are...

Apr 2022
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Manager

Functionality and Upgrades

People want an on-demand solution that goes to all 50 states and is available 24/7, and Licensed...

Apr 2022
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Manager

Other Observations & Comments

As of now, I would buy this product again if the vendor were willing to work as our partner. A lot...

Apr 2022
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Manager

ROI / Cost

Since the vendor merged with another, they have tried to push certain products out. A lot of those...

Apr 2022
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Manager

Other Observations & Comments

The vendor has a new CEO, so we will see how things go. Hopefully, the new CEO isn't awful, so my...

Apr 2022
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Manager

Functionality and Upgrades

The upgrades to the system are very thorough. The vendor actually has actual service agreements,...

Apr 2022
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(0)
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VP/Other Executive

Future Outlook

Our organization chose to move to our EMR vendor's virtual care platform because our strategy was to...

Mar 2022
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(0)
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VP/Other Executive

Service and Support

The physicians that were provided through Teladoc Health's wraparound service could have been...

Mar 2022
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(0)
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VP/Other Executive

ROI / Cost

The vendor charged for anything we asked for outside of the initial scope of work.

Mar 2022
||
(0)
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VP/Other Executive

Lessons Learned

Teladoc Health's system did a slightly better job with insurance collections, capturing patients,...

Mar 2022
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(0)
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VP/Other Executive

Service and Support

What led us to Teladoc Health initially was the fact that they had the wraparound service where...

Mar 2022
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CIO

Functionality and Upgrades

The system's biggest benefit for patients is that it allows them to be seen by a doctor much sooner...

Feb 2022
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CIO

Functionality and Upgrades

We had to set up Teladoc Health's system quickly in response to the pandemic to make sure we gave...

Feb 2022
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(0)
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CIO

ROI / Cost

Teladoc Health’s pricing model is very straightforward. Once their model was in place, the visits...

Feb 2022
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(0)
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Manager

ROI / Cost

Our telemedicine usage is through the roof. Unnecessary ER visits have been reduced because of the...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

I am a huge fan of Teladoc Health, though there are always some things that they can improve. Our...

Jan 2022
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Director

Technology

Teladoc Health is a very innovative company. They bring in new products a lot, but they sometimes...

Jan 2022
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(0)
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Director

Implementation and Training

The implementation was perfect. The vendor put in so much time and effort. They had a project...

Jan 2022
||
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