Licensed Platform Commentary
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Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Director

Product

When it works, Licensed Platform works exactly pretty much the way we need it to work. However, half...

Jan 2024
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Director

Relationship

When we have issues with Licensed Platform, I don't think that the vendor’s frontline support is...

Jan 2024
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Director

Relationship, Operations

Early on, we had great engagement with Teladoc Health. We had good touchpoints with management, and...

Jan 2024
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Director

Relationship, Operations, Product

With Licensed Platform, we have had issues. We called that we had problems with the Licensed...

Jan 2024
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VP/Other Executive

Loyalty

We don’t necessarily believe we need an enterprise-wide platform, but with that belief, we are...

Jan 2024
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VP/Other Executive

Loyalty

Teladoc Health recently launched a virtual sitting program. After seeing several products, we...

Jan 2024
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VP/Other Executive

Operations, Product

Technology itself can have hiccups. For example, with Apple iOS upgrades, there was a time that the...

Jan 2024
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Director

Loyalty, Relationship

We have a program with Teladoc Health, but we are phasing it out because they really can't support...

Oct 2023
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Director

Relationship, Product

Teladoc Health is much more robust and much more on top of the game than another vendor. And Teladoc...

Oct 2023
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Director

Product

Because we are on Teladoc Health's platform, patients have to download the app before they can use...

Oct 2023
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Director

Loyalty

This product is being phased out, so Teladoc Health does not have a vision for it. We like the new...

Oct 2023
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Director

Relationship

We were really upset with Teladoc Health about something, and their executives reached out to us and...

Oct 2023
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Director

Loyalty, Product

Teladoc Health’s existing platform isn’t in the next phase. For example, the existing license...

Oct 2023
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VP/Other Executive

Culture

Teladoc Health’s product is as it was advertised. The vendor told us what we were going to get, and...

Aug 2023
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VP/Other Executive

Loyalty

Teladoc Health has been changing some things in their platform, and a major part of the issue with...

Aug 2023
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VP/Other Executive

Product

There is a bit of a vacuum with Teladoc Health, and there are definitely some limitations when...

Aug 2023
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VP/Other Executive

Relationship

We don’t generally have very many technical issues with Teladoc Health, and they stay up on the...

Aug 2023
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VP/Other Executive

Loyalty, Relationship

Right now, if we had to decide again, I don't know that we would purchase Teladoc Health's platform...

Aug 2023
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VP/Other Executive

Operations

I don't think we have much ongoing training with Teladoc Health, but the initial training was good....

Aug 2023
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VP/Other Executive

Loyalty

Teladoc Health's platform is superefficient to use, and it is really like a one-way option, so...

Aug 2023
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VP/Other Executive

Relationship, Operations

Teladoc Health is primarily an IT company and not a health company. That led to some difficulties...

Jul 2023
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VP/Other Executive

Culture, Loyalty

Teladoc Health doesn't have a good solution for the things we want to do, so when we signed a...

Jul 2023
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