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Schafer Jackson
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KLAS Research Director - Schafer Jackson
 
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User Commentary

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Director

Teladoc Health’s system has been hard to support. The vendor has a platform called Solo that they...

May 2022
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Director

The vendor's pricing has increased. The vendor has become a lot more expensive than they used to be....

May 2022
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Physician

We use robots for the Teladoc Health platform, and I can tell the issue is not a software issue but...

Apr 2022
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Physician

The vendor does a pretty good job of supporting us. We got limited training on the system, but the...

Apr 2022
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Physician

The system doesn’t do very well with integration. It doesn’t integrate with any of our EMRs. I would...

Apr 2022
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Physician

There are some issues with bugs and things in the system. There is a bug we have been seeing for a...

Apr 2022
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Physician

The vendor isn’t really proactive. I would like to see them be more proactive about new...

Apr 2022
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Manager

I think the vendor is working on a digital front door, and they are doing some cool things. I am not...

Apr 2022
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Manager

The vendor has actual standards of getting back to us within a certain amount of time, and they are...

Apr 2022
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Manager

People want an on-demand solution that goes to all 50 states and is available 24/7, and Licensed...

Apr 2022
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Manager

As of now, I would buy this product again if the vendor were willing to work as our partner. A lot...

Apr 2022
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Manager

Since the vendor merged with another, they have tried to push certain products out. A lot of those...

Apr 2022
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Manager

The vendor has a new CEO, so we will see how things go. Hopefully, the new CEO isn't awful, so my...

Apr 2022
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Manager

The upgrades to the system are very thorough. The vendor actually has actual service agreements,...

Apr 2022
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VP/Other Executive

Our organization chose to move to our EMR vendor's virtual care platform because our strategy was to...

Mar 2022
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VP/Other Executive

The physicians that were provided through Teladoc Health's wraparound service could have been...

Mar 2022
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VP/Other Executive

The vendor charged for anything we asked for outside of the initial scope of work.

Mar 2022
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VP/Other Executive

Teladoc Health's system did a slightly better job with insurance collections, capturing patients,...

Mar 2022
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VP/Other Executive

What led us to Teladoc Health initially was the fact that they had the wraparound service where...

Mar 2022
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CIO

The system's biggest benefit for patients is that it allows them to be seen by a doctor much sooner...

Feb 2022
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CIO

We had to set up Teladoc Health's system quickly in response to the pandemic to make sure we gave...

Feb 2022
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CIO

Teladoc Health’s pricing model is very straightforward. Once their model was in place, the visits...

Feb 2022
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Manager

Our telemedicine usage is through the roof. Unnecessary ER visits have been reduced because of the...

Jan 2022
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Manager

I am a huge fan of Teladoc Health, though there are always some things that they can improve. Our...

Jan 2022
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Director

Teladoc Health is a very innovative company. They bring in new products a lot, but they sometimes...

Jan 2022
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Director

The implementation was perfect. The vendor put in so much time and effort. They had a project...

Jan 2022
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Director

The system is new and emerging. We keep pointing things out, and the vendor keeps making...

Dec 2021
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Director

The system is massively expensive, which is why it isn't our main platform. But it is excellent and...

Dec 2021
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VP/Other Executive

Teladoc Health has an advisory board, and they listen to healthcare systems. Teladoc Health does an...

Nov 2021
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VP/Other Executive

We would like more scheduling options in Teladoc Health Licensed Platform.

Nov 2021
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VP/Other Executive

We were able to build our telemedicine program around the system's functionality, and that helped us...

Nov 2021
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VP/Other Executive

In the beginning, there was some nickel-and-diming with Teladoc Health. Once we really committed to...

Oct 2021
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VP/Other Executive

With other vendors, I am used to putting in a fix and seeing it break something else. Teladoc...

Oct 2021
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VP/Other Executive

Teladoc Health is very interested in being able to integrate well with EMRs. They have worked hard...

Oct 2021
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VP/Other Executive

We did have some challenges in the beginning. After hours, I had to get some Teladoc Health...

Oct 2021
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CMIO

We are diversifying what we do, and I know that the vendor will be able to keep up with our new initiatives....

Oct 2021
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CMIO

From an urgent care perspective, we capture all demographics like insurance. We dislike that. We do...

Oct 2021
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CMIO

The solution doesn't fully match our workflow, and it has a number of features that we would...

Oct 2021
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CMIO

The vendor does quarterly upgrades for the product. Everyone takes those upgrades. They are cloud...

Oct 2021
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CMIO

Technically, the vendor probably doesn't keep their promises because no one does. Teladoc Health has...

Oct 2021
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CMIO

We don't use the vendor's training a lot. We use more of a train-the-trainer model. The vendor...

Oct 2021
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CMIO

The vendor has worked really hard to help us with integration and interoperability, but we still...

Oct 2021
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CMIO

The solution's ease of use is great for providers, and its software is phenomenal. The system is...

Oct 2021
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Physician

The Teladoc Health app is how I see patients. It is good, but it has a lot of bugs on the iOS platform....

Aug 2021
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Director

When COVID-19 hit, we were already using Teladoc Health's system and were well positioned to roll it...

Jul 2021
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Director

We are developing a deeper relationship with Teladoc Health as an organization. I think that we...

Jul 2021
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Director

When something goes wrong, I am not super happy with the vendor’s support model. The way we have to...

Jul 2021
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Director

Teladoc Health reaches out ahead of time to let me know when they are doing an upgrade. If there is...

Jul 2021
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Director

The initial training from Teladoc Health was good. We haven't really had the need for a whole lot of...

Jul 2021
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Director

The one gap that we have is that we can’t bill insurance companies through Teladoc Health's system....

Jul 2021
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Director

Teladoc Health meets our current use case. We are in the process of evaluating what our future use...

Jul 2021
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Director

We have received our money’s worth with Teladoc Health. But we can always pay less for something,...

Jul 2021
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Director

A year from now, I will be in the same place with Teladoc Health. If we are talking about the vendor...

Jul 2021
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