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Telehealth Virtual Care Platforms 2018: Which Telehealth Vendors Have The Scalability Customers Need?
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Which Telehealth Vendors Have The Scalability Customers Need?
December 2018
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Manager

Functionality and Upgrades

The biggest issue with the system is the ease of use for patients. There is a huge registration...

Oct 2020
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Manager

Functionality and Upgrades

Teladoc Health poorly manages their software releases and upgrades. There is no sandbox environment...

Oct 2020
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Manager

Technology

We have worked with Teladoc Health to develop and use their product. We have seen the most value in...

Oct 2020
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Manager

Functionality and Upgrades

Most of the registration process is done by us prior to the actual patient visit. We are able to use...

Oct 2020
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Manager

Service and Support

One of Teladoc Health's biggest weaknesses is their development and architecture team. That team has...

Oct 2020
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Manager

Implementation and Training

There hasn't been any ongoing education from Teladoc Health, but the initial training sessions were...

Oct 2020
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Manager

Interfacing and Integration

In terms of integration and interoperability, we aren't getting down that path with Teladoc Health....

Oct 2020
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Manager

Functionality and Upgrades

In the beginning, we had a lot of feedback about how there were too many steps in the system. We had...

Oct 2020
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Manager

Relationship

Teladoc Health's service is definitely pushed by customers. But the executives are very involved,...

Oct 2020
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Manager

ROI / Cost (care and feeding)

Teladoc Health has been very amenable in terms of the cost. During the contract negotiations, the...

Oct 2020
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Manager

Future Outlook

Teladoc Health does eventually get where we need them to go, but the process takes a long time. But...

Oct 2020
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Director

Relationship

The vendor keeps their promises. I am very direct, and they manage my expectations. They tell me...

Oct 2020
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Director

ROI / Cost (care and feeding)

I don't know whether the vendor avoids nickel-and-diming. I think I could have negotiated better. I...

Oct 2020
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Director

Relationship

The vendor executives used to be better about being involved. We used to have a lot of involvement...

Oct 2020
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Director

Functionality and Upgrades

I like the versatility of the system and how it can be utilized. People can use their laptops with...

Oct 2020
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Director

Relationship

The vendor is fairly responsive when we reach out to them. We usually hear back quite quickly. The...

Oct 2020
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Director

Relationship

The vendor could improve by being more open and transparent. We ask them about certain things that...

Oct 2020
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Director

Relationship

The biggest issue we have with Teladoc Health is that we have the real-time eligibility check with...

Oct 2020
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Director

ROI / Cost (care and feeding)

If the decision were up to me, I would not buy the product again. I would look at some of the other...

Oct 2020
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Director

Other Observations & Comments

The vendor keeps the promises they can easily deliver, but there are certain promises that are...

Oct 2020
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Director

ROI / Cost (care and feeding)

The vendor absolutely does not avoid charging for every little thing. Whenever we ask for an...

Oct 2020
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Director

Sales and Contracting

I have shopped around a lot, and Teladoc Health was not in my top three vendors. Then we met with a...

Oct 2020
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Director

Relationship

I like that I can call the vendor if I don’t get what I need from my client executive. I can just...

Oct 2020
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Director

Functionality and Upgrades

The system is easy to use. We have a bit of a competitive advantage, and we have an on-demand...

Oct 2020
 Helpful

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Director

Relationship

Things right now are a matter of timing. I love the vendor; they should pay me to do commercials for...

Oct 2020
 Helpful

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Director

Other Observations & Comments

I understand where the vendor is coming from, but they are very much integrating with Epic. I think...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

Teladoc Health does their quarterly update calls, and that is very good. However, I don't feel like...

Oct 2020
 Helpful

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Director

Relationship

Teladoc Health has been very good overall. The support people respond quickly. We may not get...

Oct 2020
 Helpful

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Director

Service and Support

The app works well with Teladoc Health's product. In terms of driving tangible outcomes, Teladoc...

Oct 2020
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Director

Service and Support

Teladoc Health was supportive through COVID-19 with communication and just being proactive. The...

Oct 2020
 Helpful

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Director

Other Observations & Comments

I would buy this platform again, but I would definitely ask a few more clarifying questions. The...

Oct 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Teladoc Health is good in terms of avoiding charging for things. They followed through on which...

Oct 2020
 Helpful

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Director

Implementation and Training

With Teladoc Health, the provider training was too long. I don't know whether that is a regional...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

One barrier is patient registration. The system is user friendly to me, but it may not be user...

Oct 2020
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Manager

Functionality and Upgrades

The application isn’t as strong as I want it to be in the inpatient world, so we aren’t really using...

Oct 2020
 Helpful

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Manager

Interfacing and Integration

I was not involved in picking the platform. We have had a few C-suite members who have left, so...

Oct 2020
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Manager

Service and Support

In terms of support, the vendor is doing well. For example, if there is an issue, they answer in a...

Oct 2020
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Manager

Functionality and Upgrades

The providers are not big advocates of the platform, and that isn’t really due to the actual...

Oct 2020
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Manager

Functionality and Upgrades

There is a scheduling barrier because we have to schedule in both the platform and the Cerner...

Oct 2020
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Physician

Functionality and Upgrades

Teladoc Health has a very good product that is easy to train on. The registration portion on the...

Oct 2020
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Physician

Service and Support

The support is the biggest thing we like about Teladoc Health. When we started our search for the...

Oct 2020
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Physician

Other Observations & Comments

The cost of using the Teladoc Health system is really high. I think there is going to be more and...

Oct 2020
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Physician

Interfacing and Integration

The biggest thing that Teladoc Health could improve is the interoperability with our enterprise...

Oct 2020
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Physician

Other Observations & Comments

We wanted to have Teladoc Health help us get started and understand the options for telemedicine. We...

Oct 2020
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Physician

Implementation and Training

Teladoc Health did very little training for us. We bought the platform, not the training. If I...

Oct 2020
 Helpful

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Physician

Functionality and Upgrades

I don’t know whether Teladoc Health has any new technology. I don’t think that they have done...

Oct 2020
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Physician

Service and Support

We have scheduled calls with one of Teladoc Health's local managers, but we don't do anything with...

Oct 2020
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Physician

Other Observations & Comments

Our goal was to start off with Teladoc Health so that they could help us get a jump start on...

Oct 2020
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Physician

Service and Support

Teladoc Health was there for us during COVID-19. During the first couple of weeks, we were overrun...

Oct 2020
 Helpful

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Physician

Service and Support

Teladoc Health's product is a great starting platform. Compared to other platforms out there,...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

When patients register and request a visit, they go into a virtual waiting room until providers...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

We are extremely satisfied with the system's ability to scale and meet our needs during the COVID-19...

Oct 2020
 Helpful

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Manager

Other Observations & Comments

If the platform doesn't advance greatly in the next 6–12 months, we will probably sunset the service...

Oct 2020
 Helpful

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Manager

Sales and Contracting

Teladoc’s sales team really got us. We asked so many questions trying to prevent exactly what...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

Our end users like the product. The surveys we have gotten back have been pretty friendly.

Oct 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Teladoc Health had us prepay for some add-ons that were still in development. They told us we had to...

Oct 2020
 Helpful

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Manager

Relationship

It took us months and months of working with an executive and project teams to get a solid answer to...

Oct 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I still don't know whether continuing with the product is worth the cost. We could pivot and develop...

Oct 2020
 Helpful

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Manager

Relationship

I would make sure I understood what my peer or friend was setting out to accomplish. I think Teladoc...

Oct 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I worked with sales representatives prior to signing the contract. I didn't understand how everyone...

Oct 2020
 Helpful

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Manager

Relationship

I could imagine the battles that Teladoc Health is fighting internally, and I want to be sensitive...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

We transitioned to the Teladoc Health system for on-demand, direct-to-consumer services. We moved to...

Oct 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Initially, the vendor was much more forgiving with their charges. Now they have started charging us...

Oct 2020
 Helpful

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Director

Future Outlook

I think I would buy this product again. I can't definitely answer whether I would buy this product...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

Teladoc Health does not keep all of their promises. We had a lot of issues at the beginning. We were...

Oct 2020
 Helpful

 or  to see details.

Director

Sales and Contracting

If we wanted to make a change, Teladoc Health would charge us. That was one of the biggest issues....

Oct 2020
 Helpful

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Director

Implementation and Training

All of the Teladoc Health people are really great. The implementation people were super. However,...

Oct 2020
 Helpful

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Director

Implementation and Training

Teladoc Health's training has been very thorough. They have been very helpful when we have needed...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

The wait time is as promoted. The platform does exactly what Teladoc Health said it was going to do...

Oct 2020
 Helpful

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Director

Relationship

When it came to supporting our organization's integration and interoperability goals, Teladoc Health...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

For the general medicine application, the ease of use is good. The app is super easy and walks users...

Oct 2020
 Helpful

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Director

Service and Support

With the support people, the way we put in tickets or resolve issues with patients is pretty...

Oct 2020
 Helpful

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Director

Lessons Learned

The platform was very expensive. Going into Teladoc Health's platform, we didn't have a good enough...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

The Teladoc Health licensed platform is a mobile app or desktop app that is licensed to us. It looks...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

Teladoc Health still doesn’t have a way for us to do eligibility online. When a nonpatient logs in...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Teladoc Health is working well for us. The patients need care, and they are getting care. I have...

Oct 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I recommend Licensed Platform all the time. It is a remote, safe, and effective service with...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There has been a big issue around some of the reporting metrics. We do get reports, but they are...

Oct 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Overall, Teladoc Health is fair with charges. They include or add some things. Other things have a...

Oct 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

We had an upgrade recently. We tried to move forward with the context-aware linking integration...

Oct 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

The vendor started out strong with training, but then they kind of dropped off. The training hasn't...

Oct 2020
 Helpful