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Schafer Jackson
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KLAS Research & Sales Director - Schafer Jackson
 
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Telehealth Ecosystem 2021: Understanding the Rapidly Evolving Landscape
Telehealth Ecosystem 2021:
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User Commentary

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Manager

Our telemedicine usage is through the roof. Unnecessary ER visits have been reduced because of the...

Jan 2022
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Manager

I am a huge fan of Teladoc Health, though there are always some things that they can improve. Our...

Jan 2022
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Director

Teladoc Health is a very innovative company. They bring in new products a lot, but they sometimes...

Jan 2022
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Director

The implementation was perfect. The vendor put in so much time and effort. They had a project...

Jan 2022
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Director

The system is new and emerging. We keep pointing things out, and the vendor keeps making...

Dec 2021
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Director

The system is massively expensive, which is why it isn't our main platform. But it is excellent and...

Dec 2021
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VP/Other Executive

Teladoc Health has an advisory board, and they listen to healthcare systems. Teladoc Health does an...

Nov 2021
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VP/Other Executive

We would like more scheduling options in Teladoc Health Licensed Platform.

Nov 2021
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VP/Other Executive

We were able to build our telemedicine program around the system's functionality, and that helped us...

Nov 2021
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VP/Other Executive

In the beginning, there was some nickel-and-diming with Teladoc Health. Once we really committed to...

Oct 2021
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VP/Other Executive

With other vendors, I am used to putting in a fix and seeing it break something else. Teladoc...

Oct 2021
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VP/Other Executive

Teladoc Health is very interested in being able to integrate well with EMRs. They have worked hard...

Oct 2021
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VP/Other Executive

We did have some challenges in the beginning. After hours, I had to get some Teladoc Health...

Oct 2021
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CMIO

We are diversifying what we do, and I know that the vendor will be able to keep up with our new initiatives....

Oct 2021
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CMIO

From an urgent care perspective, we capture all demographics like insurance. We dislike that. We do...

Oct 2021
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CMIO

The solution doesn't fully match our workflow, and it has a number of features that we would...

Oct 2021
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CMIO

The vendor does quarterly upgrades for the product. Everyone takes those upgrades. They are cloud...

Oct 2021
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CMIO

Technically, the vendor probably doesn't keep their promises because no one does. Teladoc Health has...

Oct 2021
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CMIO

We don't use the vendor's training a lot. We use more of a train-the-trainer model. The vendor...

Oct 2021
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CMIO

The vendor has worked really hard to help us with integration and interoperability, but we still...

Oct 2021
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CMIO

The solution's ease of use is great for providers, and its software is phenomenal. The system is...

Oct 2021
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Physician

The Teladoc Health app is how I see patients. It is good, but it has a lot of bugs on the iOS platform....

Aug 2021
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Director

When COVID-19 hit, we were already using Teladoc Health's system and were well positioned to roll it...

Jul 2021
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Director

We are developing a deeper relationship with Teladoc Health as an organization. I think that we...

Jul 2021
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Director

When something goes wrong, I am not super happy with the vendor’s support model. The way we have to...

Jul 2021
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(0)
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Director

Teladoc Health reaches out ahead of time to let me know when they are doing an upgrade. If there is...

Jul 2021
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Director

The initial training from Teladoc Health was good. We haven't really had the need for a whole lot of...

Jul 2021
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Director

The one gap that we have is that we can’t bill insurance companies through Teladoc Health's system....

Jul 2021
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(0)
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Director

Teladoc Health meets our current use case. We are in the process of evaluating what our future use...

Jul 2021
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(0)
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Director

We have received our money’s worth with Teladoc Health. But we can always pay less for something,...

Jul 2021
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(0)
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Director

A year from now, I will be in the same place with Teladoc Health. If we are talking about the vendor...

Jul 2021
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(0)
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VP/Other Executive

In general, Teledoc Health has performed as expected. Their technology is good, and they are solid...

May 2021
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VP/Other Executive

Any documentation on the back end goes into our EMR. In order to document within the Teladoc Health...

May 2021
||
(0)
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VP/Other Executive

Teladoc Health hasn’t kept their promises in terms of some functionality regarding insurances....

May 2021
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(0)
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Manager

Teladoc Health does a fairly good job, and they are usually fairly up front when they charge us for...

Apr 2021
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Manager

On-demand functionality for Teladoc Health works extremely well.

Apr 2021
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(0)
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Manager

Teladoc Health's system was a really good value when we purchased it. There is a lot more...

Apr 2021
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(0)
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Manager

There have been some features and some workflows that we have been asking about and have been...

Apr 2021
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(0)
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Manager

We had a lot of issues at the beginning. As a health system, we were very new to telehealth. In...

Jan 2021
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Manager

Teladoc Health would charge us if I wanted to make a change to the platform at this point. That is...

Jan 2021
||
(0)
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Manager

The upgrades were all really great, and the implementation team was super, but in many cases, I felt...

Jan 2021
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(0)
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Manager

The training has been very thorough. Teladoc Health has been very helpful when we have needed...

Jan 2021
||
(0)
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Manager

I am very impressed that even when we had quite a spike in usage at the beginning of the pandemic,...

Jan 2021
||
(0)
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Manager

People have a very hard time finding the behavioral health platform and figuring out how to get into...

Jan 2021
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(0)
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Manager

The way that we put in tickets or resolve issues with patients is pretty cumbersome. I get notices,...

Jan 2021
||
(0)
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Manager

All of the mergers have been great, particularly for us. I see the potential in having moved from a...

Jan 2021
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