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Licensed Platform Commentary
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Trey Dye
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KLAS Research Director - Trey Dye
 
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User Commentary

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Director

Value

Licensed Platform is becoming very expensive. The release of Teladoc Health's platform Solo was...

Oct 2024
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Director

Relationship

Teladoc Health has poor customer service. They were actually much better before they went public....

Oct 2024
||
(0)
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Director

Operations

Teladoc Health has trainers, but it is very obvious that those people are too green with the...

Oct 2024
||
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Director

Product

Teladoc Health has the ability to do integration, but it is clumsy.

Oct 2024
||
(0)
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Director

Loyalty

The only reason we are keeping Licensed Platform is because of the specific use case we use the...

Oct 2024
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Director

Value

I would tell someone thinking about implementing Teladoc Health to watch for hidden costs. I would...

Oct 2024
||
(0)
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Director

Relationship

If a patient or provider has a problem, they call a certain team of ours, and that team does the...

Aug 2024
||
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Director

Loyalty, Product

There is nothing on the horizon for use cases with Teladoc Health. Certain providers have moved from...

Aug 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship

We are not planning on continuing with Teladoc Health. The development of their new platform and...

Aug 2024
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VP/Other Executive

Product

Licensed Platform needs to continue to grow in scope and functionality to make the total end-use...

Aug 2024
||
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VP/Other Executive

Relationship, Value

Teladoc Health is a great company to work with. They can provide a lot of those resources for us;...

Aug 2024
||
(0)
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VP/Other Executive

Relationship, Product

Teladoc Health’s solo product needs additional development. They are kind of pivoting platforms...

Aug 2024
||
(0)
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Director

Product

When it works, Licensed Platform works exactly pretty much the way we need it to work. However, half...

Jan 2024
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Director

Relationship

When we have issues with Licensed Platform, I don't think that the vendor’s frontline support is...

Jan 2024
||
(0)
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Director

Relationship, Operations

Early on, we had great engagement with Teladoc Health. We had good touchpoints with management, and...

Jan 2024
||
(0)
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Director

Relationship, Operations, Product

With Licensed Platform, we have had issues. We called that we had problems with the Licensed...

Jan 2024
||
(0)
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VP/Other Executive

Loyalty

We don’t necessarily believe we need an enterprise-wide platform, but with that belief, we are...

Jan 2024
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(0)
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VP/Other Executive

Loyalty

Teladoc Health recently launched a virtual sitting program. After seeing several products, we...

Jan 2024
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(0)
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VP/Other Executive

Operations, Product

Technology itself can have hiccups. For example, with Apple iOS upgrades, there was a time that the...

Jan 2024
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