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Licensed Platform Commentary
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Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
Telehealth & Remote Patient Monitoring Ecosystem 2023:
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July 2023
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Commentary Summary

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User Commentary

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Director

Loyalty

Teladoc Health has been really slow to move us to their new platform. We thought we would move a...

Oct 2025
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(0)
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Director

Product

Teladoc Health knows Licensed Platform is antiquated. For instance, they only have audio...

Oct 2025
||
(0)
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Director

Relationship

Teladoc Health does a pretty good job with support. Aside from one big thing, Teladoc Health has...

Oct 2025
||
(0)
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Director

Product, Value

With Licensed Platform, we can take new patients on demand to the system. The ease of use has been...

Oct 2025
||
(0)
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Director

Value

Teladoc Health doesn't avoid charging for every little thing. Any additional thing we want has a...

Oct 2025
||
(0)
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VP/Other Executive

Relationship

Teladoc Health is a very good partner, but no vendor can ever meet all of their technology promises;...

Oct 2025
||
(0)
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VP/Other Executive

Product, Value

Licensed Platform does exactly what we need it to do. It serves our exact needs, and it is far less...

Oct 2025
||
(0)
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VP/Other Executive

Relationship

We have an internal ticketing system that everything goes through for support, but the problem is...

Oct 2025
||
(0)
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Director

Value

Teladoc Health doesn't keep all promises because they are behind schedule. We were supposed to...

Feb 2025
||
(0)
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Director

Relationship

A strength of Teladoc Health is they are good at engaging the team that works directly with the...

Feb 2025
||
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Director

Product

Ease of use is low, and that is because we are on Teladoc Health's Licensed Platform. We have to...

Feb 2025
||
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Director

Product

I would not buy Teladoc Health again. Licensed Platform is just so antiquated. For instance, another...

Feb 2025
||
(0)
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Director

Relationship, Operations

Teladoc Health actually does a really good job of implementation. Surprisingly, Teladoc Health's...

Feb 2025
||
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