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Subject Expert

Everton Santos
VP of Engagement
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Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
Low Market Energy | |
Medium Market Energy | |
High Market Energy | |
Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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Score Breakdown (1 Year) Filtered view: (Asia/Oceania)
Promote Product
Want to directly encourage your clients to share candid feedback?
To help ensure KLAS ratings are always accurate, honest, and impartial, all vendors must adhere to the guidelines below:
- Coordinate encouragement efforts with KLAS. Please notify KLAS before inviting client contacts to participate. Aligning with KLAS’ efforts optimizes the response.
- ALL customers must simultaneously be invited to participate, not a selected sub-group (unless approved by KLAS). Your KLAS representative MUST receive a copy of the invitation sent to client contacts.
- You may utilize the sample email template to encourage customers to respond to KLAS’ invitation.
- Do NOT provide any incentive to customer participants for evaluating a product through KLAS (cash, gift cards, random prize drawings, etc)
Aside from the KLAS-coordinated encouragement outlined above, all online evaluations received as a result of vendor encouragement will be quarantined until KLAS validation and bias checks are satisfied. Evaluations deemed to be cherry-picked or biased are discarded.
Latest Comments See all (14) comments Filtered view: (Asia/Oceania) ##.#% ##.#% ##.#% Download as Excel
CEO/President
Relationship, Value
Ideally, we are trying to find solutions that actually work because...
CEO/President
Relationship
We have found Telstra Health to be pretty good and honest, especially...
CEO/President
Operations
Our implementation of the system and the last upgrade that we did were...
CEO/President
Loyalty
The vendor's vision and what the vendor invests in have flipped and...
CEO/President
Product, Value
Telstra Health has offered a reasonably low-cost information system....
Director
Product
What I like most about the product is its intuitiveness.
Director
Relationship
The vendor could improve my experience as a customer by having clear,...
Director
Relationship
The biggest opportunity for product improvement is responsiveness to...
Director
Relationship
Out-of-hours support is generally very good, but the vendor's response...
Director
Operations, Value
When it comes to charges, there have been a couple of things that...