Patient Engagement Ecosystem 2023
13 July 23
| Adam Cherrington and Dan Czech
Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that will be published on KLAS’ website) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.
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Director
Relationship
The people we work with from Yosi Health are amazing. They are very...
Director
Product
Our EMR vendor doesn’t allow Yosi to be seamlessly integrated, and...
Director
Relationship
If we do run into any issues or headaches, we have a pretty good...
Director
Product
Every one of our outpatient locations essentially has their own Yosi...
Director
Relationship
Yosi Health is proactive, but in our experience, that has been a...
Director
Value
Yosi has made our lives very easy. It is helping us enter into the...
Manager
Product
The only glitches we have ever had are between Yosi and our EMR. For...
Manager
Loyalty, Product
There is the new texting for patients, and I know Yosi does have the...
Manager
Loyalty, Relationship
Due to a change on our side, we were going to get rid of Yosi. When we...
Manager
Product
With all of our consent, the patient has different options on how they...