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Yosi Commentary
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Trey Dye
Research Director
KLAS Research Director - Trey Dye
 
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User Commentary

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Manager

Product

We are benefiting from Yosi, especially since we don't have to use paper. Using paper was really...

Sep 2024
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(0)
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Manager

Relationship

I think Yosi Health's support team is trying. However, we seem to always get a new staff member who...

Sep 2024
||
(0)
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Manager

Product

Yosi is a little clunky. I don't know that our providers are using the information all that much....

Sep 2024
||
(0)
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Manager

Loyalty, Operations, Product

I'm grateful we have Yosi. It is better than paper. However, I wish we could finish setting it up....

Sep 2024
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(0)
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Analyst/Coordinator

Product

Patient communication in Yosi is very good. We can send out text reminders and communicate with...

Sep 2024
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(0)
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Analyst/Coordinator

Product

I like that Yosi lets me know when we have a cancellation or any change with a patient’s schedule. I...

Sep 2024
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(0)
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Manager

Operations, Product, Value

Yosi Health has helped with the implementation of clinical quality initiatives. They helped us roll...

Aug 2024
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(0)
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Manager

Product

One of the things we would love to see in Yosi is more automation with screening questionnaires. We...

Aug 2024
||
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Manager

Operations

One thing that would be helpful is just a video walk-through or even a PDF guide that we could hand...

Aug 2024
||
(0)
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Manager

Loyalty

Yosi is integrated with our EHR, and patients can pay their co-pay through the solution. We find...

Aug 2024
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(0)
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Manager

Loyalty, Relationship

We have had a good experience with Yosi Health. They might be the most receptive vendor in terms of...

Aug 2024
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(0)
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Manager

Product

We want to make sure that we can use a platform that can provide more accuracy in the texts to...

Jul 2024
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(0)
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Manager

Value

We know technology costs will go up, but I don't feel like the charges from Yosi Health are unfair...

Jul 2024
||
(0)
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Manager

Loyalty, Product

With Yosi Health, I want to see a little more technology, like some kind of outreach for patient...

Jul 2024
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(0)
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Manager

Relationship

Yosi Health has always been proactive. The moment that I ask them something, they try to help as...

Jul 2024
||
(0)
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Manager

Product

We have a lot of difficulties with the Yosi system. Sometimes people do not completely finish their...

Jul 2024
||
(0)
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Manager

Product

We try to change the topic at the top of the texts that go out through Yosi so that the patients see...

Jul 2024
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(0)
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VP/Other Executive

Product, Value

We basically use Yosi every single day for our patient registration. We have had a good experience...

Jul 2024
||
(0)
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VP/Other Executive

Relationship

When there are glitches, we just contact one of the customer service representatives from the...

Jul 2024
||
(0)
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VP/Other Executive

Relationship, Operations, Product

When we first implemented Yosi, we had some issues going back and forth with getting a different...

Jul 2024
||
(0)
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VP/Other Executive

Operations

I don't think there has been really ongoing training, and I honestly don't remember the initial...

Jul 2024
||
(0)
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VP/Other Executive

Product

I wish Yosi Health would change the patient registration so that the forms do not go in the chart...

Jul 2024
||
(0)
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Director

Operations

As with any product, the ongoing training for Yosi is sometimes a bit more customer initiated. Our...

Jul 2024
||
(0)
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Director

Loyalty, Product

One big thing for us is that Yosi is a text-based solution. That has definitely been helpful for our...

Jul 2024
||
(0)
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Director

Relationship, Product

Yosi's ability to meet our needs with its functionality is as good as it would be in any other...

Jul 2024
||
(0)
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Director

Product, Value

Using Yosi, we have been able to reduce some of our duplicate work related to our intake forms,...

Jul 2024
||
(0)
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Manager

Relationship

Yosi Health doesn't come out with a whole lot of new stuff very often, but I don't know what else...

Jul 2024
||
(0)
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Manager

Loyalty

I don't know whether Yosi Health is in our long-term plans. There are a lot of other companies out...

Jul 2024
||
(0)
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Manager

Relationship

I like the look of the platform. Everything is really simplified, easy to navigate, and...

Jul 2024
||
(0)
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Manager

Loyalty, Value

We were looking for somebody to handle the patient calls, paperwork, and all that, and Yosi Health...

Jul 2024
||
(0)
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Director

Product

Yosi has helped us with the completion of registration paperwork. The system makes it a lot easier...

Feb 2024
||
(0)
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Director

Product

Yosi allows us to send texts and emails, and we can't really do that through our EHR. Yosi has...

Feb 2024
||
(0)
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Director

Relationship, Product

I like the ease of working with Yosi Health’s staff. They are very helpful and willing to customize...

Feb 2024
||
(0)
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Director

Relationship

We don’t need a lot of ongoing support or training for Yosi Health. I highly recommend Yosi Health....

Feb 2024
||
(0)
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Director

Product

Yosi’s interface could be a bit better. It is easy to use and works, but it is not very nice...

Feb 2024
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(0)
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Director

Relationship

Yosi Health’s customer support is great. They are very easy to work with and very responsive. I have...

Feb 2024
||
(0)
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Director

Relationship

I usually get an email from Yosi Health about issues that arise, like if there are any service...

Feb 2024
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(0)
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Director

Product

Yosi was a lifesaver when we went into the pandemic because it was already set up to send out...

Nov 2023
||
(0)
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Director

Relationship

The vendor keeps their promises to the best of their ability. They don't overpromise. They always...

Nov 2023
||
(0)
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Director

Relationship

We let the vendor know about bugs more often than they let us know about them.

Nov 2023
||
(0)
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Director

Product, Value

We have an internal policy that we have to complete our paperwork X amount of time before an...

Nov 2023
||
(0)
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Director

Product

The registration packet has consent forms, financial forms, medical histories, demographic...

Nov 2023
||
(0)
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Director

Product

I have been pleased with the vendor's commitment to making the product work for the population of...

Sep 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

Yosi is a great product. It is simple to use, especially for our older demographic who aren't tech...

Sep 2023
||
(0)
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Director

Value

We went from having our patient intakes take five to seven minutes to doing them in less than three....

Sep 2023
||
(0)
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Director

Product

The system works on any smartphone or tablet, and we have iPads in our office in case patients need...

Sep 2023
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(0)
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Manager

Product

Yosi has its benefits, but it is also a little clunky. If I were to pick a system again, I might do...

Sep 2023
||
(0)
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 or  to see details.

Manager

Relationship

I think that Yosi Health is trying to keep their promises, but they are failing. I don't think that...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have issues with the product's scores and language. We really want its scoring to happen...

Sep 2023
||
(0)
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Manager

Operations, Product

Yosi is very pretty, but that doesn't make it easier to use. I don't know that the vendor had our...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Yosi Health's support people are really nice and responsive. I don't feel like they use any excuses.

Sep 2023
||
(0)
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Manager

Product, Value

Using the system has alleviated some of the burden on our administrative staff members when it comes...

Sep 2023
||
(0)
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