Yosi Commentary
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Subject Expert
Adam Cherrington
Vice President Digital Health
Commentary Summary
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User Commentary
Product
Yosi was a lifesaver when we went into the pandemic because it was already set up to send out...
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Relationship
The vendor keeps their promises to the best of their ability. They don't overpromise. They always...
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Relationship
We let the vendor know about bugs more often than they let us know about them.
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Product, Value
We have an internal policy that we have to complete our paperwork X amount of time before an...
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Product
The registration packet has consent forms, financial forms, medical histories, demographic...
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Product
I have been pleased with the vendor's commitment to making the product work for the population of...
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Relationship, Product
Yosi is a great product. It is simple to use, especially for our older demographic who aren't tech...
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Value
We went from having our patient intakes take five to seven minutes to doing them in less than three....
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Product
The system works on any smartphone or tablet, and we have iPads in our office in case patients need...
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Product
Yosi has its benefits, but it is also a little clunky. If I were to pick a system again, I might do...
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Relationship
I think that Yosi Health is trying to keep their promises, but they are failing. I don't think that...
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Product
We have issues with the product's scores and language. We really want its scoring to happen...
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Operations, Product
Yosi is very pretty, but that doesn't make it easier to use. I don't know that the vendor had our...
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Relationship
Yosi Health's support people are really nice and responsive. I don't feel like they use any excuses.
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Product, Value
Using the system has alleviated some of the burden on our administrative staff members when it comes...
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Operations
I don't think that we ever got much training for the system beyond the vendor's initial training....
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Loyalty, Operations, Product
Things went really well with the vendor when we first started with them, but later on, there was one...
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Product, Value
Yosi helped our organization achieve a quicker and more accurate intake process and more accurate...
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Culture
The vendor showed us something they had built to address some of our issues, and it looked...
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Product
Yosi had some technological limitations, such as challenges with how soon it could automatically...
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Relationship, Product
Our patients have had problems logging into Yosi or taking pictures of their insurance and ID cards....
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Product
Yosi is easy to use for our patients. Patients get a text and an email link. The product is a...
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Relationship
I can reach out to our contacts at Yosi Health, and they are phenomenal about getting back to me in...
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Product, Value
My experience with Yosi has been great. Before we had Yosi, we were struggling with patient...
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Relationship
I really appreciate that the vendor's service is great. Their people have been really responsive....
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Product
I would have liked to know a little more about the system's capabilities in the beginning....
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Operations, Product
It took a lot longer than anticipated to get Yosi implemented, and we had some trouble with our...
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Value
Yosi Health charges for what they are supposed to charge for. If I call them for support or whatnot,...
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Loyalty, Product
Our EMR should do what Yosi is doing because most EMRs do what Yosi does. A lot of the drama we have...
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Product
I would tell a peer that they are going to have to get Yosi in order to make their EMR do what they...
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Relationship
I love all the people at Yosi Health. They are all excellent. They are all willing to help. There...
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Product
Yosi is starting to introduce things that are very helpful and make things easier in terms of...
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Product
Some people come in without filling out the forms on Yosi. I am not sure whether they are getting...
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Operations
We were supposed to have a slow ramp-up for our implementation, and everything went on at once. That...
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Product
I wish the turnaround time for the mapping process to get new documents and appointment types were...
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Relationship
We go through an internal middle person for support. We must provide examples of errors or things...
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Loyalty, Product
Our EMR vendor is incorporating patient communication functionality in the EMR, and that...
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Product
The clinic-facing intake forms do not match the patient-facing intake forms in a one-to-one ratio....
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Product
I would recommend the product to another organization, but only if it integrated with their practice...
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Product
I am just so pleased with Yosi Health's commitment to making the product work for the population of...
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Relationship, Product
Yosi is a great product, and it is simple to use, especially for our older demographic who aren't...
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Product
Yosi works on any smartphone or tablet, so we have iPads here in the office if the patients need...
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Relationship
Yosi Health’s support time can be a bit long. When there has been an issue or a need to change...
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Relationship
Yosi Health has not been really open about their road map. I have seen a couple of emails from the...
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Product
Yosi Health is able to meet our expectations. Yosi is not the prettiest platform we have ever seen;...
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Relationship
There was only one time when the solution was down, but Yosi Health didn't tell us that was going to...
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Relationship
Yosi Health is definitely willing to work with us. When we started using their product, our needs...
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Relationship
We had a couple of issues with how we set Yosi up and with what was and was not required. Some of...
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Operations
The training that Yosi Health provides is more like a bunch of documents and not really a training...
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Product
Yosi makes it pretty easy for us to build out an algorithm that automatically populates a set of...
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Product
We would like to see other things from Yosi. We don't have a two-way texting feature, and being able...
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Relationship
I always get a response from the customer support team when I put in tickets; they give me a date...
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Relationship, Product
Yosi has been a really good pairing with our EHR. There are some people that double from our EHR...
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Loyalty, Product
There are a lot of features that we like in Yosi. It is such a tough product to get perfect. The...
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Operations
Yosi Health really strives to do their best when it comes to initial and ongoing training. Yosi...
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Relationship
Yosi has been a very logical addition to our healthcare system. When we reach out to the vendor,...
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Product
We love the solution's ability to automatically ask patients questions because it is a freeform...
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Culture
I was a bit miffed by the fact that Yosi was marketed to us as another product and that we didn't...
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Product
We have had a lot of frustration with patients wanting to stop in the middle of doing an intake form...
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Product
Yosi is meeting our needs, but I would like to see more out of it. I would like a smoother...
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Relationship
There have been a couple of times when Yosi has gone down or some error has happened, and I have had...
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Relationship
I am satisfied with the person I am working with at Yosi Health. They have been able to do whatever...
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Product
Telling someone about Yosi goes along with us sharing our thoughts on our EHR. Yosi links into our...
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Value
We have experienced zero unexpected costs with Yosi Health.
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Operations
It took us a little while to get things together with Yosi Health. The implementation was a little...
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Relationship
Yosi Health introduced new technology when they recognized they could help us with survey...
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Product
We have had a lot of frustration with patients wanting to stop in the middle of doing an intake form...
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Product
Yosi is meeting our needs, but I would like to see more out of it. I would like a smoother...
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Relationship
There have been a couple of times when Yosi has gone down or some error has happened, and I have had...
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Relationship
I am satisfied with the person I am working with at Yosi Health. They have been able to do whatever...
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Product
Telling someone about Yosi goes along with us sharing our thoughts on our EHR. Yosi links into our...
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Culture
I was a bit miffed by the fact that Yosi was marketed to us as another product and that we didn't...
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Operations
I would like Yosi Health to have online training available for new users. Right now, everyone is...
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Product
Yosi is pretty steady. It is not a complicated system to use. It is pretty good, but there is room...
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Product
There are some glitches. We need some improvements for our Spanish-speaking patients. They still...
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Relationship
The only thing that I would change with support is creating a portal for tracking ticket numbers...
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Relationship
I haven't really dealt with anything having to do with Yosi Health being proactive. The situations...
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Product
I would like to be able to see a little more on Yosi Health’s end of their system. I know they have...
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Relationship
Yosi Health usually always tries to help us as soon as we have a problem.
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Product, Value
Yosi definitely makes our workflow better, faster, and more convenient.
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