Yosi Commentary
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Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Director

Product

Yosi was a lifesaver when we went into the pandemic because it was already set up to send out...

Nov 2023
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Director

Relationship

The vendor keeps their promises to the best of their ability. They don't overpromise. They always...

Nov 2023
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Director

Relationship

We let the vendor know about bugs more often than they let us know about them.

Nov 2023
||
(0)
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Director

Product, Value

We have an internal policy that we have to complete our paperwork X amount of time before an...

Nov 2023
||
(0)
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Director

Product

The registration packet has consent forms, financial forms, medical histories, demographic...

Nov 2023
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(0)
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Director

Product

I have been pleased with the vendor's commitment to making the product work for the population of...

Sep 2023
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Director

Relationship, Product

Yosi is a great product. It is simple to use, especially for our older demographic who aren't tech...

Sep 2023
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(0)
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Director

Value

We went from having our patient intakes take five to seven minutes to doing them in less than three....

Sep 2023
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Director

Product

The system works on any smartphone or tablet, and we have iPads in our office in case patients need...

Sep 2023
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Manager

Product

Yosi has its benefits, but it is also a little clunky. If I were to pick a system again, I might do...

Sep 2023
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Manager

Relationship

I think that Yosi Health is trying to keep their promises, but they are failing. I don't think that...

Sep 2023
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Manager

Product

We have issues with the product's scores and language. We really want its scoring to happen...

Sep 2023
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Manager

Operations, Product

Yosi is very pretty, but that doesn't make it easier to use. I don't know that the vendor had our...

Sep 2023
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Manager

Relationship

Yosi Health's support people are really nice and responsive. I don't feel like they use any excuses.

Sep 2023
||
(0)
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Manager

Product, Value

Using the system has alleviated some of the burden on our administrative staff members when it comes...

Sep 2023
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Manager

Operations

I don't think that we ever got much training for the system beyond the vendor's initial training....

Sep 2023
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(0)
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Manager

Loyalty, Operations, Product

Things went really well with the vendor when we first started with them, but later on, there was one...

Sep 2023
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Manager

Product, Value

Yosi helped our organization achieve a quicker and more accurate intake process and more accurate...

Sep 2023
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(0)
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Manager

Culture

The vendor showed us something they had built to address some of our issues, and it looked...

Sep 2023
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Manager

Product

Yosi had some technological limitations, such as challenges with how soon it could automatically...

Sep 2023
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Manager

Relationship, Product

Our patients have had problems logging into Yosi or taking pictures of their insurance and ID cards....

Aug 2023
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Manager

Product

Yosi is easy to use for our patients. Patients get a text and an email link. The product is a...

Aug 2023
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Manager

Relationship

I can reach out to our contacts at Yosi Health, and they are phenomenal about getting back to me in...

Aug 2023
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VP/Other Executive

Product, Value

My experience with Yosi has been great. Before we had Yosi, we were struggling with patient...

Aug 2023
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(0)
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VP/Other Executive

Relationship

I really appreciate that the vendor's service is great. Their people have been really responsive....

Aug 2023
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VP/Other Executive

Product

I would have liked to know a little more about the system's capabilities in the beginning....

Aug 2023
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VP/Other Executive

Operations, Product

It took a lot longer than anticipated to get Yosi implemented, and we had some trouble with our...

Aug 2023
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Analyst/Coordinator

Value

Yosi Health charges for what they are supposed to charge for. If I call them for support or whatnot,...

Jul 2023
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Analyst/Coordinator

Loyalty, Product

Our EMR should do what Yosi is doing because most EMRs do what Yosi does. A lot of the drama we have...

Jul 2023
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Analyst/Coordinator

Product

I would tell a peer that they are going to have to get Yosi in order to make their EMR do what they...

Jul 2023
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Analyst/Coordinator

Relationship

I love all the people at Yosi Health. They are all excellent. They are all willing to help. There...

Jul 2023
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CEO/President

Product

Yosi is starting to introduce things that are very helpful and make things easier in terms of...

Jun 2023
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(0)
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CEO/President

Product

Some people come in without filling out the forms on Yosi. I am not sure whether they are getting...

Jun 2023
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(0)
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Manager

Operations

We were supposed to have a slow ramp-up for our implementation, and everything went on at once. That...

Mar 2023
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Manager

Product

I wish the turnaround time for the mapping process to get new documents and appointment types were...

Mar 2023
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Manager

Relationship

We go through an internal middle person for support. We must provide examples of errors or things...

Mar 2023
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Manager

Loyalty, Product

Our EMR vendor is incorporating patient communication functionality in the EMR, and that...

Mar 2023
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CEO/President

Product

The clinic-facing intake forms do not match the patient-facing intake forms in a one-to-one ratio....

Feb 2023
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(0)
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CEO/President

Product

I would recommend the product to another organization, but only if it integrated with their practice...

Feb 2023
||
(0)
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Director

Product

I am just so pleased with Yosi Health's commitment to making the product work for the population of...

Feb 2023
||
(0)
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Director

Relationship, Product

Yosi is a great product, and it is simple to use, especially for our older demographic who aren't...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Yosi works on any smartphone or tablet, so we have iPads here in the office if the patients need...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Yosi Health’s support time can be a bit long. When there has been an issue or a need to change...

Feb 2023
||
(0)
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Director

Relationship

Yosi Health has not been really open about their road map. I have seen a couple of emails from the...

Feb 2023
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(0)
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Director

Product

Yosi Health is able to meet our expectations. Yosi is not the prettiest platform we have ever seen;...

Feb 2023
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(0)
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Director

Relationship

There was only one time when the solution was down, but Yosi Health didn't tell us that was going to...

Feb 2023
||
(0)
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Director

Relationship

Yosi Health is definitely willing to work with us. When we started using their product, our needs...

Feb 2023
||
(0)
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Director

Relationship

We had a couple of issues with how we set Yosi up and with what was and was not required. Some of...

Feb 2023
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(0)
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Director

Operations

The training that Yosi Health provides is more like a bunch of documents and not really a training...

Feb 2023
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(0)
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Director

Product

Yosi makes it pretty easy for us to build out an algorithm that automatically populates a set of...

Feb 2023
||
(0)
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Director

Product

We would like to see other things from Yosi. We don't have a two-way texting feature, and being able...

Feb 2023
||
(0)
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Director

Relationship

I always get a response from the customer support team when I put in tickets; they give me a date...

Feb 2023
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(0)
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Physician

Relationship, Product

Yosi has been a really good pairing with our EHR. There are some people that double from our EHR...

Feb 2023
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(0)
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Physician

Loyalty, Product

There are a lot of features that we like in Yosi. It is such a tough product to get perfect. The...

Feb 2023
||
(0)
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Physician

Operations

Yosi Health really strives to do their best when it comes to initial and ongoing training. Yosi...

Feb 2023
||
(0)
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Physician

Relationship

Yosi has been a very logical addition to our healthcare system. When we reach out to the vendor,...

Feb 2023
||
(0)
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Physician

Product

We love the solution's ability to automatically ask patients questions because it is a freeform...

Feb 2023
||
(0)
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Manager

Culture

I was a bit miffed by the fact that Yosi was marketed to us as another product and that we didn't...

Feb 2023
||
(0)
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Manager

Product

We have had a lot of frustration with patients wanting to stop in the middle of doing an intake form...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Yosi is meeting our needs, but I would like to see more out of it. I would like a smoother...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There have been a couple of times when Yosi has gone down or some error has happened, and I have had...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I am satisfied with the person I am working with at Yosi Health. They have been able to do whatever...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Telling someone about Yosi goes along with us sharing our thoughts on our EHR. Yosi links into our...

Feb 2023
||
(0)
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VP/Other Executive

Value

We have experienced zero unexpected costs with Yosi Health.

Feb 2023
||
(0)
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VP/Other Executive

Operations

It took us a little while to get things together with Yosi Health. The implementation was a little...

Feb 2023
||
(0)
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VP/Other Executive

Relationship

Yosi Health introduced new technology when they recognized they could help us with survey...

Feb 2023
||
(0)
 Thank you  Helpful

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Manager

Product

We have had a lot of frustration with patients wanting to stop in the middle of doing an intake form...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Yosi is meeting our needs, but I would like to see more out of it. I would like a smoother...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There have been a couple of times when Yosi has gone down or some error has happened, and I have had...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I am satisfied with the person I am working with at Yosi Health. They have been able to do whatever...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Telling someone about Yosi goes along with us sharing our thoughts on our EHR. Yosi links into our...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

I was a bit miffed by the fact that Yosi was marketed to us as another product and that we didn't...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I would like Yosi Health to have online training available for new users. Right now, everyone is...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Yosi is pretty steady. It is not a complicated system to use. It is pretty good, but there is room...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

There are some glitches. We need some improvements for our Spanish-speaking patients. They still...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

The only thing that I would change with support is creating a portal for tracking ticket numbers...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

I haven't really dealt with anything having to do with Yosi Health being proactive. The situations...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

I would like to be able to see a little more on Yosi Health’s end of their system. I know they have...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

Yosi Health usually always tries to help us as soon as we have a problem.

Feb 2023
||
(0)
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Analyst/Coordinator

Product, Value

Yosi definitely makes our workflow better, faster, and more convenient.

Feb 2023
||
(0)
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