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Amwell (American Well)

Amwell (American Well)'s Current COVID-19 Response and Solutions

The following information was supplied by the vendor and has not been validated by KLAS.

Amwell platform
Amwell platform facilitates virtual care visits through telehealth

Telehealth can serve as a force multiplier in the public health response to the COVID-19 outbreak, improving access to care directly from the home and directing people to the right level of healthcare to mitigate the impact and spread of COVID-19. Amwell offers health systems a ready-to-use platform staffed with their own providers or providers of the Amwell Medical Group, engagement materials to drive patient adoption, and reporting on enrollments and utilization.

Through the Amwell platform, health systems get:

  • On-demand and scheduled visits for coronavirus-related care delivery or visits for existing patients
  • Backup clinical services from Amwell Medical Group (AMG). AMG has been proactive from the outset of COVID-19 to ensure care delivered across its national telehealth network conforms to national standards
  • COVID-19 specific workflows to guide clinical operations and quality
  • Always-on-call infection control officer
  • Their own providers practicing on the platform, as well as comprehensive training and clinical resources around the most current CDC guidelines
  • Engagement services, including marketing and communication packages to help clients address patients and community on the use of telehealth during the COVID-19 pandemic
  • Success tracking
  • Thought leadership and educational webinars—available exclusively for our client partners—to share best practices for leveraging telehealth to mitigate COVID-19, training and engaging providers, driving patient adoption, and handling policy and legislative updates

Free On-Demand Informational Webinar: COVID-19 Legislation & Other Telehealth Policy Changes

During this webinar, Krista Drobac of the Alliance for Connected Care provides clarity and guidance on the new and proposed legislation around telehealth and explains how your organizations can take advantage of these changes.

Watch the webinar to learn about:

  • How new legislation attempts to enable telehealth’s use in the COVID-19 outbreak
  • Other legislation related to COVID-19 and telehealth
  • CMS’ ruling on network adequacy for Medicare Advantage plans offering telehealth
  • Congressional actions on telebehavioral health

Software Overall Score Data collected since July 1, 2019

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