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User Commentary
Loyalty, Relationship
Amwell has great people for the working relationships. Some of the lower scores don't reflect that....
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Value
Amwell does not avoid charging for every little thing. They want to charge for integrations and for...
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Product
Amwell Converge Platform is very simple. The only issue is that we have to log in using a PIN, and...
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Relationship
Sometimes Amwell is really quick and on top of our problems, and sometimes they are really not. When...
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Loyalty
Amwell built Amwell Converge Platform really quickly during the COVID-19 pandemic, and it served our...
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Relationship, Product
My likelihood to recommend Amwell Converge Platform rates middle of the road because I think it...
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Operations
Training is where I'm going to rate Amwell much lower. Amwell Converge Platform is such an easy...
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Operations
The implementation of Amwell Converge Platform went pretty well. I don't hear a lot of complaining...
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Product
For Amwell Converge Platform, we send either an email link or a text link. All an end user has to do...
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Loyalty, Value
Amwell Converge Platform is a great solution. I enjoy it. It works well with our EMR, and our...
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Relationship, Product
Amwell Converge Platform really does integrate well. Amwell has been supportive and more proactive...
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Operations
We would like Amwell’s trainers to know their subject matter because a lot of times, we get...
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Relationship, Product
When we need solutions that don't fit into Amwell’s solution, they basically try to punish us. Well,...
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Loyalty, Product
With Amwell, we were supposed to use urgent care on their platform, except their platform was never...
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Product
Amwell Converge Platform is super easy to use. My end users and our patients like it, so that is...
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Relationship, Value
Amwell has been great to work with, and they keep enhancing their stuff. Support has been great....
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Loyalty
We are looking at leveraging Amwell Converge Platform in another one of our programs. We are looking...
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Product
Amwell Converge Platform is embedded in the record. It is so easy to use from that perspective....
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Value
I'm never satisfied when it comes to receiving my money's worth. I know the technology is not...
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Loyalty
I would buy Amwell Converge Platform again. However, I think we would look at things a little bit...
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Product
We use Amwell Converge Platform in the ambulatory setting currently, and we use their inpatient...
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Loyalty, Product
Amwell Converge Platform using FHIR integration has been really stable and solid, so I am grateful...
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Product
Amwell Converge Platform doesn't really integrate with any of our other systems. Whether it is...
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Product
There are some issues with Amwell Converge Platform, and without having done a formal evaluation of...
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Relationship, Product
We have tried to explore certain things with Amwell, and they have brought things to us, but they...
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Loyalty
We might move away from Amwell Converge Platform just because there may be a native capability...
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Loyalty, Operations
I don't have a lot of confidence in Amwell. We implemented Amwell Converge Platform for very good...
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Loyalty
Amwell should have had all of their problems figured out years ago. I don't think they are smart...
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Product
The fact that we don't like the solution is not necessarily Amwell’s failure. We signed a contract...
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Relationship, Product
Amwell Converge Platform is fairly easy, but it also fails in some ways, and that makes the whole...
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Product
The issue is that Amwell Converge Platform is integrated with our EHR product, but it is integrated...
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Loyalty, Product
We had some bandwidth issues with Amwell Converge Platform. Twilio, Amwell's base platform, took...
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Loyalty, Value
I don't think Amwell is charging us for trying to make the product better like other vendors do. We...
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Loyalty
Amwell has disappointed us. We can't integrate Amwell Converge Platform. We are stuck with two...
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Relationship
Amwell has been a good partner. In the middle of the COVID-19 pandemic, they had some trepidation in...
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Relationship
Whether Amwell keeps promises depends on who we are talking to. I think it is more or less a matter...
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Relationship
The weakest point is the vendor’s support. We have individual contacts, which are great, but it has...
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Loyalty, Product
We originally went up on the Amwell platform before the vendor had Amwell Converge Platform, and...
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Product, Value
An outcome we have seen has been positive customer satisfaction, and we have definitely seen reduced...
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Operations, Product
The providers all really like the product. It pretty much meets every need in terms of...
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Loyalty
My predicted decrease in my overall satisfaction in the next year is not so much because of the...
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Operations
There weren't too many challenges with the implementation. There were more on the patient side, but...
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Loyalty, Product
In terms of functionality, something I would be looking for would be if there were an easier way to...
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Loyalty
We are looking at another option to replace Amwell Converge when our contract is up. We are looking...
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Relationship
We have struggled with our relationship with Amwell. We have a great team assigned to us, but their...
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Relationship, Product
Amwell uses Twilio for their video backbone, and Twilio has said that they are bringing that service...
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Product, Value
We have seen an improvement in patient and clinician satisfaction with Amwell Converge’s video...
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Loyalty, Relationship
Amwell hasn’t delivered new technology, and we have asked to know more about how they will deliver...
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Relationship
When we open a ticket with Amwell’s web support people, they aren’t super fast, and depending on who...
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Operations, Product
Amwell has a lot of opportunities with the data dictionary in Amwell Converge, but there are a lot...
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Value
I feel like Amwell Converge is pretty overpriced, but we were told that we got a good deal. Also,...
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Relationship
When anything happens with Amwell Converge, Amwell has to figure out whether the ball is really in...
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Relationship
Amwell is really helpful when we put in service tickets and ask them to look at something. The...
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Product
There are some areas of Amwell Converge that could be improved, especially the ability for patients...
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Loyalty, Product
We purchased Amwell Converge when we did because it was the only integrated solution with our EHR....
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Product
I love Amwell Converge, and it is fantastic. The solution requires pretty low specs to hop on a...
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Operations
We haven’t had ongoing training for Amwell Converge, and it would be helpful to hear more from...
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Product
Amwell Converge is pretty basic. There are not a lot of bells and whistles, at least in the way we...
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Loyalty
The biggest challenge with staying with Amwell is that the landscape of virtual care is shifting in...
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Loyalty
We are looking to move to Amwell Converge and away from Amwell's home health platform. We haven't...
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Relationship, Product
We have been trying to connect with another organization in the area, and it shouldn't be this hard...
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Relationship, Product
We have had a lot of conversations with Amwell about some functionalities that we really need so we...
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Product
The ease of use is actually pretty great with Amwell Converge. The system works fairly well for our...
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Relationship, Product
I would really love to get a better response from Amwell to our requests and to have greater...
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Relationship
Amwell does a good job of meeting with us and updating us, but they have recently made some...
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Relationship
Our previous main contacts at Amwell were fabulous, and we really enjoyed working with them. Even...
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Culture
During our initial demo of Amwell Converge, we heard that there would be an option for close...
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Product
The system allows us to launch visits right out of our EMR. We don't need to worry about having to...
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Product
Amwell Converge has pretty much worked out of the box since we implemented it. We haven't seen any...
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Culture, Value
We get charged by Amwell for things that we probably shouldn't. One example was that we were charged...
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Product
We are using Amwell Converge, but because it has its own scheduling platform, it doesn't integrate...
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Operations
The Amwell Converge platform has been delayed, and the whole platform has taken a lot longer than...
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Operations, Product
Amwell does a good job when they do an upgrade, and the system is relatively easy to use and navigate....
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Relationship, Operations, Product
Amwell is not as familiar as I would like them to be with our use cases as their staff turns over,...
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Relationship
The ongoing phone and web support teams from Amwell do not have great responsiveness. If there is an...
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