Amwell Converge Platform Commentary

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We like Amwell’s openness and transparency. They are willing to come on-site, work with us, address...

We are using Amwell Converge Platform as an integrated solution within our EHR, and working inside...

We can connect with Amwell anytime, 24/7. In an integrated solution, we sometimes have to go through...

We usually use a train-the-trainer model. We have used a lot of Amwell’s training material. Their...

I priced the market last year and looked at other vendors, and Amwell was still the right fit for us...

We have worked with our clinical team to really develop a pathway for when we should use Amwell...

The patients love Amwell Converge Platform. The market has shifted from app-based to web-based...

Amwell does a great job with their customer community. They do a fantastic job of highlighting...

We began looking at Amwell Converge Platform several years ago. We were focused on innovation and...

If someone were looking at Amwell Converge Platform, I would tell them that the vendor's licensing...

Amwell Converge Platform is being replaced due to our need to reduce third-party dependencies....

From a process-flow perspective in Amwell Converge Platform, we had to learn a lot on the fly....

Amwell isn't as responsive as they should be when technical issues arise. Amwell Converge Platform...

Amwell costs a fair amount of money, and our EHR vendor is developing a more native product that is...

Amwell has been promising a new device integration since we first started contracting with them...

We have issues with inconsistent connectivity with our patients doing telehealth, specifically with...

The support team changes numbers a lot. Usually, we email them. They change contacts a lot too. We...

I don't know that we are asking for any kind of new technology. What we are asking for is pretty...

Amwell has really stepped up. We have had great success with Amwell Converge Platform, and it has...

We have heard very few complaints about usability. Amwell Converge Platform is very easy for our...

The vendor's customer service is the best part of our relationship.

Amwell is not bad, but they could be better. I would encourage them to listen to our feedback more....

Sometimes we have to talk Amwell down. They want to charge for things, but we can do some...

When we first signed on with Amwell, they said that we would have access to Amwell Converge Platform...

We had a pretty smooth implementation with Amwell Converge Platform. I think it is easy, but...

I don't really know what the latest and greatest is with RPM, but Amwell is the industry leader when...

Amwell is pretty good about notifying us when there are issues. However, Amwell isn't as easy to get...

Amwell Converge Platform works great. With everything up in the air with telemedicine, Medicare, and...

Amwell Converge Platform is not fully integrated with our EMR. If it were, its ease of use would...

The thing that I like the most about Amwell is that they listen to me. When we first went onto the...

We used to be able to get ahold of a certain Amwell leader whenever, but it was just because of...

The vendor does send us a notification of when they are doing updates and what they are for. The...

Interoperability and integration are done pretty well. The issue is just the operating mechanics and...

The EHR we use is embedded in Amwell Converge Platform, so that is kind of why we chose Amwell...

We are going to update to a newer platform for one of our services, and there are a couple of hands...

I don’t think the vendor’s charging has been a big issue. We don’t get asked to sign a purchase...

The system is meeting our needs for today, and we are getting patients connected to the virtual...

I wish I had the opportunity to say something nicer, but we have consistently asked for the vendor’s...

We have a salesperson, but we don’t have an account manager, so that area is lacking and has gaps....

In terms of how well the product works compared to how it was promoted to us, with the way the...

Amwell has opportunities to improve their change management, but their implementation services are...

Amwell is keeping Amwell Converge Platform up and stable. They report changes, and things like that...

We would like Amwell to make Amwell Converge Platform work reliably. There are a lot of technical...

There is no proactive communication about the upgrades from Amwell. We receive a generic email....

We are leaving Amwell Converge Platform because nobody understands what the product has done for...