Amwell Converge Platform Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Loyalty, Operations
Generally, Amwell does not keep all promises. They don't keep promises when it comes to implementing...
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Loyalty
Amwell Converge Platform is pretty basic and intuitive. It is part of our long-term plans. Amwell...
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Value
Generally, Amwell does avoid charging for every little thing. There are a few things they charge for...
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Loyalty
We are not expanding use cases with Amwell Converge because we are hesitant about Amwell's solution....
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Operations, Product
We have a mixed platform with different vendors for patient registration, scheduling, and our EHR,...
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Product
There are a lot of solutions out there in the telehealth space, and we can do telehealth less...
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Relationship
Because we are a larger client, we have a customer success representative from Amwell that I can...
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Product
With Amwell Converge Platform, we have increased satisfaction on the patient side but decreased...
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Product
We are happy with Amwell Converge Platform. The most meaningful impact of Amwell Converge Platform...
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Loyalty, Relationship
Amwell has great people for the working relationships. Some of the lower scores don't reflect that....
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Value
Amwell does not avoid charging for every little thing. They want to charge for integrations and for...
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Product
Amwell Converge Platform is very simple. The only issue is that we have to log in using a PIN, and...
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Relationship
Sometimes Amwell is really quick and on top of our problems, and sometimes they are really not. When...
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Loyalty
Amwell built Amwell Converge Platform really quickly during the COVID-19 pandemic, and it served our...
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Relationship, Product
My likelihood to recommend Amwell Converge Platform rates middle of the road because I think it...
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Operations
Training is where I'm going to rate Amwell much lower. Amwell Converge Platform is such an easy...
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Operations
The implementation of Amwell Converge Platform went pretty well. I don't hear a lot of complaining...
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Product
For Amwell Converge Platform, we send either an email link or a text link. All an end user has to do...
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Loyalty, Value
Amwell Converge Platform is a great solution. I enjoy it. It works well with our EMR, and our...
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Relationship, Product
Amwell Converge Platform really does integrate well. Amwell has been supportive and more proactive...
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Operations
We would like Amwell’s trainers to know their subject matter because a lot of times, we get...
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Relationship, Product
When we need solutions that don't fit into Amwell’s solution, they basically try to punish us. Well,...
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Loyalty, Product
With Amwell, we were supposed to use urgent care on their platform, except their platform was never...
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Product
Amwell Converge Platform is super easy to use. My end users and our patients like it, so that is...
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Relationship, Value
Amwell has been great to work with, and they keep enhancing their stuff. Support has been great....
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Loyalty
We are looking at leveraging Amwell Converge Platform in another one of our programs. We are looking...
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Product
Amwell Converge Platform is embedded in the record. It is so easy to use from that perspective....
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Value
I'm never satisfied when it comes to receiving my money's worth. I know the technology is not...
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Loyalty
I would buy Amwell Converge Platform again. However, I think we would look at things a little bit...
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Product
We use Amwell Converge Platform in the ambulatory setting currently, and we use their inpatient...
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Loyalty, Product
Amwell Converge Platform using FHIR integration has been really stable and solid, so I am grateful...
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Product
Amwell Converge Platform doesn't really integrate with any of our other systems. Whether it is...
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Product
There are some issues with Amwell Converge Platform, and without having done a formal evaluation of...
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Relationship, Product
We have tried to explore certain things with Amwell, and they have brought things to us, but they...
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Loyalty
We might move away from Amwell Converge Platform just because there may be a native capability...
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Loyalty, Operations
I don't have a lot of confidence in Amwell. We implemented Amwell Converge Platform for very good...
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Loyalty
Amwell should have had all of their problems figured out years ago. I don't think they are smart...
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Product
The fact that we don't like the solution is not necessarily Amwell’s failure. We signed a contract...
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Relationship, Product
Amwell Converge Platform is fairly easy, but it also fails in some ways, and that makes the whole...
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Product
The issue is that Amwell Converge Platform is integrated with our EHR product, but it is integrated...
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Loyalty, Product
We had some bandwidth issues with Amwell Converge Platform. Twilio, Amwell's base platform, took...
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Loyalty, Value
I don't think Amwell is charging us for trying to make the product better like other vendors do. We...
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Loyalty
Amwell has disappointed us. We can't integrate Amwell Converge Platform. We are stuck with two...
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Relationship
Amwell has been a good partner. In the middle of the COVID-19 pandemic, they had some trepidation in...
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Relationship
Whether Amwell keeps promises depends on who we are talking to. I think it is more or less a matter...
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Relationship
The weakest point is the vendor’s support. We have individual contacts, which are great, but it has...
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Loyalty, Product
We originally went up on the Amwell platform before the vendor had Amwell Converge Platform, and...
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Product, Value
An outcome we have seen has been positive customer satisfaction, and we have definitely seen reduced...
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