Amwell Converge Platform Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Value
I don't know that we are asking for any kind of new technology. What we are asking for is pretty...
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Operations, Product
Amwell has really stepped up. We have had great success with Amwell Converge Platform, and it has...
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Value
We have heard very few complaints about usability. Amwell Converge Platform is very easy for our...
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Relationship
The vendor's customer service is the best part of our relationship.
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Relationship, Product
Amwell is not bad, but they could be better. I would encourage them to listen to our feedback more....
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Value
Sometimes we have to talk Amwell down. They want to charge for things, but we can do some...
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Loyalty
When we first signed on with Amwell, they said that we would have access to Amwell Converge Platform...
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Operations
We had a pretty smooth implementation with Amwell Converge Platform. I think it is easy, but...
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Loyalty, Product
I don't really know what the latest and greatest is with RPM, but Amwell is the industry leader when...
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Relationship
Amwell is pretty good about notifying us when there are issues. However, Amwell isn't as easy to get...
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Product
Amwell Converge Platform works great. With everything up in the air with telemedicine, Medicare, and...
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Product
Amwell Converge Platform is not fully integrated with our EMR. If it were, its ease of use would...
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Relationship
The thing that I like the most about Amwell is that they listen to me. When we first went onto the...
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Relationship
We used to be able to get ahold of a certain Amwell leader whenever, but it was just because of...
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Relationship, Operations
The vendor does send us a notification of when they are doing updates and what they are for. The...
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Product
Interoperability and integration are done pretty well. The issue is just the operating mechanics and...
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Loyalty
The EHR we use is embedded in Amwell Converge Platform, so that is kind of why we chose Amwell...
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Loyalty
We are going to update to a newer platform for one of our services, and there are a couple of hands...
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Product, Value
I don’t think the vendor’s charging has been a big issue. We don’t get asked to sign a purchase...
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Loyalty, Product, Value
The system is meeting our needs for today, and we are getting patients connected to the virtual...
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Relationship, Operations, Product
I wish I had the opportunity to say something nicer, but we have consistently asked for the vendor’s...
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Loyalty, Relationship
We have a salesperson, but we don’t have an account manager, so that area is lacking and has gaps....
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Loyalty, Product
In terms of how well the product works compared to how it was promoted to us, with the way the...
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Operations
Amwell has opportunities to improve their change management, but their implementation services are...
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Product
Amwell is keeping Amwell Converge Platform up and stable. They report changes, and things like that...
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Product
We would like Amwell to make Amwell Converge Platform work reliably. There are a lot of technical...
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Relationship, Operations
There is no proactive communication about the upgrades from Amwell. We receive a generic email....
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Loyalty, Value
We are leaving Amwell Converge Platform because nobody understands what the product has done for...
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Loyalty, Operations
Generally, Amwell does not keep all promises. They don't keep promises when it comes to implementing...
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Loyalty
Amwell Converge Platform is pretty basic and intuitive. It is part of our long-term plans. Amwell...
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Value
Generally, Amwell does avoid charging for every little thing. There are a few things they charge for...
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Loyalty
We are not expanding use cases with Amwell Converge because we are hesitant about Amwell's solution....
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Operations, Product
We have a mixed platform with different vendors for patient registration, scheduling, and our EHR,...
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Product
There are a lot of solutions out there in the telehealth space, and we can do telehealth less...
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Relationship
Because we are a larger client, we have a customer success representative from Amwell that I can...
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Product
With Amwell Converge Platform, we have increased satisfaction on the patient side but decreased...
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Product
We are happy with Amwell Converge Platform. The most meaningful impact of Amwell Converge Platform...
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Loyalty, Relationship
Amwell has great people for the working relationships. Some of the lower scores don't reflect that....
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Value
Amwell does not avoid charging for every little thing. They want to charge for integrations and for...
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Product
Amwell Converge Platform is very simple. The only issue is that we have to log in using a PIN, and...
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Relationship
Sometimes Amwell is really quick and on top of our problems, and sometimes they are really not. When...
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Loyalty
Amwell built Amwell Converge Platform really quickly during the COVID-19 pandemic, and it served our...
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Relationship, Product
My likelihood to recommend Amwell Converge Platform rates middle of the road because I think it...
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Operations
Training is where I'm going to rate Amwell much lower. Amwell Converge Platform is such an easy...
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Operations
The implementation of Amwell Converge Platform went pretty well. I don't hear a lot of complaining...
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Product
For Amwell Converge Platform, we send either an email link or a text link. All an end user has to do...
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