Amwell Converge Platform Commentary
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Trey Dye
Research Director
KLAS Research Director - Trey Dye
 
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User Commentary

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Director

Loyalty, Relationship

Amwell has great people for the working relationships. Some of the lower scores don't reflect that....

Jan 2025
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Director

Value

Amwell does not avoid charging for every little thing. They want to charge for integrations and for...

Jan 2025
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Director

Product

Amwell Converge Platform is very simple. The only issue is that we have to log in using a PIN, and...

Jan 2025
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Director

Relationship

Sometimes Amwell is really quick and on top of our problems, and sometimes they are really not. When...

Jan 2025
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Director

Loyalty

Amwell built Amwell Converge Platform really quickly during the COVID-19 pandemic, and it served our...

Jan 2025
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Director

Relationship, Product

My likelihood to recommend Amwell Converge Platform rates middle of the road because I think it...

Jan 2025
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Director

Operations

Training is where I'm going to rate Amwell much lower. Amwell Converge Platform is such an easy...

Jan 2025
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VP/Other Executive

Operations

The implementation of Amwell Converge Platform went pretty well. I don't hear a lot of complaining...

Jan 2025
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VP/Other Executive

Product

For Amwell Converge Platform, we send either an email link or a text link. All an end user has to do...

Jan 2025
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CIO

Loyalty, Value

Amwell Converge Platform is a great solution. I enjoy it. It works well with our EMR, and our...

Oct 2024
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CIO

Relationship, Product

Amwell Converge Platform really does integrate well. Amwell has been supportive and more proactive...

Oct 2024
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Director

Operations

We would like Amwell’s trainers to know their subject matter because a lot of times, we get...

Oct 2024
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Director

Relationship, Product

When we need solutions that don't fit into Amwell’s solution, they basically try to punish us. Well,...

Oct 2024
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Director

Loyalty, Product

With Amwell, we were supposed to use urgent care on their platform, except their platform was never...

Oct 2024
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CIO

Product

Amwell Converge Platform is super easy to use. My end users and our patients like it, so that is...

Oct 2024
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CIO

Relationship, Value

Amwell has been great to work with, and they keep enhancing their stuff. Support has been great....

Oct 2024
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CIO

Loyalty

We are looking at leveraging Amwell Converge Platform in another one of our programs. We are looking...

Oct 2024
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CMIO

Product

Amwell Converge Platform is embedded in the record. It is so easy to use from that perspective....

Oct 2024
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CMIO

Value

I'm never satisfied when it comes to receiving my money's worth. I know the technology is not...

Oct 2024
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CMIO

Loyalty

I would buy Amwell Converge Platform again. However, I think we would look at things a little bit...

Oct 2024
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Manager

Product

We use Amwell Converge Platform in the ambulatory setting currently, and we use their inpatient...

Oct 2024
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Manager

Loyalty, Product

Amwell Converge Platform using FHIR integration has been really stable and solid, so I am grateful...

Oct 2024
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Director

Product

Amwell Converge Platform doesn't really integrate with any of our other systems. Whether it is...

Sep 2024
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Director

Product

There are some issues with Amwell Converge Platform, and without having done a formal evaluation of...

Sep 2024
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Director

Relationship, Product

We have tried to explore certain things with Amwell, and they have brought things to us, but they...

Sep 2024
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Director

Loyalty

We might move away from Amwell Converge Platform just because there may be a native capability...

Sep 2024
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Director

Loyalty, Operations

I don't have a lot of confidence in Amwell. We implemented Amwell Converge Platform for very good...

Sep 2024
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Director

Loyalty

Amwell should have had all of their problems figured out years ago. I don't think they are smart...

Sep 2024
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Director

Product

The fact that we don't like the solution is not necessarily Amwell’s failure. We signed a contract...

Sep 2024
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Director

Relationship, Product

Amwell Converge Platform is fairly easy, but it also fails in some ways, and that makes the whole...

Sep 2024
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Director

Product

The issue is that Amwell Converge Platform is integrated with our EHR product, but it is integrated...

Sep 2024
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Director

Loyalty, Product

We had some bandwidth issues with Amwell Converge Platform. Twilio, Amwell's base platform, took...

Sep 2024
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Director

Loyalty, Value

I don't think Amwell is charging us for trying to make the product better like other vendors do. We...

Sep 2024
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Director

Loyalty

Amwell has disappointed us. We can't integrate Amwell Converge Platform. We are stuck with two...

Sep 2024
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Director

Relationship

Amwell has been a good partner. In the middle of the COVID-19 pandemic, they had some trepidation in...

May 2024
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Analyst/Coordinator

Relationship

Whether Amwell keeps promises depends on who we are talking to. I think it is more or less a matter...

May 2024
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Analyst/Coordinator

Relationship

The weakest point is the vendor’s support. We have individual contacts, which are great, but it has...

May 2024
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Analyst/Coordinator

Loyalty, Product

We originally went up on the Amwell platform before the vendor had Amwell Converge Platform, and...

May 2024
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Analyst/Coordinator

Product, Value

An outcome we have seen has been positive customer satisfaction, and we have definitely seen reduced...

May 2024
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Director

Operations, Product

The providers all really like the product. It pretty much meets every need in terms of...

May 2024
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Director

Loyalty

My predicted decrease in my overall satisfaction in the next year is not so much because of the...

May 2024
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Director

Operations

There weren't too many challenges with the implementation. There were more on the patient side, but...

May 2024
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Director

Loyalty, Product

In terms of functionality, something I would be looking for would be if there were an easier way to...

May 2024
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Manager

Loyalty

We are looking at another option to replace Amwell Converge when our contract is up. We are looking...

Apr 2024
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Manager

Relationship

We have struggled with our relationship with Amwell. We have a great team assigned to us, but their...

Apr 2024
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Manager

Relationship, Product

Amwell uses Twilio for their video backbone, and Twilio has said that they are bringing that service...

Apr 2024
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Manager

Product, Value

We have seen an improvement in patient and clinician satisfaction with Amwell Converge’s video...

Apr 2024
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Director

Loyalty, Relationship

Amwell hasn’t delivered new technology, and we have asked to know more about how they will deliver...

Apr 2024
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Director

Relationship

When we open a ticket with Amwell’s web support people, they aren’t super fast, and depending on who...

Apr 2024
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Director

Operations, Product

Amwell has a lot of opportunities with the data dictionary in Amwell Converge, but there are a lot...

Apr 2024
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Director

Value

I feel like Amwell Converge is pretty overpriced, but we were told that we got a good deal. Also,...

Apr 2024
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Director

Relationship

When anything happens with Amwell Converge, Amwell has to figure out whether the ball is really in...

Apr 2024
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Director

Relationship

Amwell is really helpful when we put in service tickets and ask them to look at something. The...

Apr 2024
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Director

Product

There are some areas of Amwell Converge that could be improved, especially the ability for patients...

Apr 2024
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Director

Loyalty, Product

We purchased Amwell Converge when we did because it was the only integrated solution with our EHR....

Apr 2024
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Director

Product

I love Amwell Converge, and it is fantastic. The solution requires pretty low specs to hop on a...

Apr 2024
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Director

Operations

We haven’t had ongoing training for Amwell Converge, and it would be helpful to hear more from...

Apr 2024
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Director

Product

Amwell Converge is pretty basic. There are not a lot of bells and whistles, at least in the way we...

Apr 2024
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Director

Loyalty

The biggest challenge with staying with Amwell is that the landscape of virtual care is shifting in...

Apr 2024
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Director

Loyalty

We are looking to move to Amwell Converge and away from Amwell's home health platform. We haven't...

Apr 2024
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Director

Relationship, Product

We have been trying to connect with another organization in the area, and it shouldn't be this hard...

Apr 2024
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Director

Relationship, Product

We have had a lot of conversations with Amwell about some functionalities that we really need so we...

Apr 2024
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Director

Product

The ease of use is actually pretty great with Amwell Converge. The system works fairly well for our...

Apr 2024
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Director

Relationship, Product

I would really love to get a better response from Amwell to our requests and to have greater...

Apr 2024
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Director

Relationship

Amwell does a good job of meeting with us and updating us, but they have recently made some...

Apr 2024
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Director

Relationship

Our previous main contacts at Amwell were fabulous, and we really enjoyed working with them. Even...

Apr 2024
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Manager

Culture

During our initial demo of Amwell Converge, we heard that there would be an option for close...

Mar 2024
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Manager

Product

The system allows us to launch visits right out of our EMR. We don't need to worry about having to...

Mar 2024
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Manager

Product

Amwell Converge has pretty much worked out of the box since we implemented it. We haven't seen any...

Mar 2024
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Manager

Culture, Value

We get charged by Amwell for things that we probably shouldn't. One example was that we were charged...

Mar 2024
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Manager

Product

We are using Amwell Converge, but because it has its own scheduling platform, it doesn't integrate...

Mar 2024
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Director

Operations

The Amwell Converge platform has been delayed, and the whole platform has taken a lot longer than...

Feb 2024
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Director

Operations, Product

Amwell does a good job when they do an upgrade, and the system is relatively easy to use and navigate....

Feb 2024
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Director

Relationship, Operations, Product

Amwell is not as familiar as I would like them to be with our use cases as their staff turns over,...

Feb 2024
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Director

Relationship

The ongoing phone and web support teams from Amwell do not have great responsiveness. If there is an...

Feb 2024
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