2022 Best In KLAS Clinical Optimization

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

Performance

IT Advisory Services 2023

09 February 23 | Doug VanWagenen and Trent Davis

In the IT advisory space, many firms perform well, but the breadth of their expertise varies—some firms offer many services, while others focus on a specific area. This report examines the breadth of firms’ validated services as well as client satisfaction and performance consistency. To provide better transparency into IT advisory services, KLAS has broken them into the following four segments: IT planning and assessment, revenue cycle optimization, clinical optimization, and analytics advisory services. Additionally, this report categorizes firms into four groups based on validated engagements:

	Overall performance score (100-point scale)	Trend (2021-2022)	Total evaluations	Loyalty	Operations	Relationship	Services	Value

Galen Healthcare, an RLDatix Company Galen Healthcare Clinical Optimization	98.6	N/A	n=10	A+	A+	A	A+	A+

Bluetree Network (merged with Tegria) Bluetree Network Clinical Optimization	97.6	N/A	n=7	A+	A	A+	A	A+

Chartis Group Clinical Optimization	95.7	-2%	n=7	A+	A-	A	A-	A+

Nordic	95.7	0%	n=8	A+	A	A	A	A

Atos	90.4	-2%	n=9	A-	A-	A	B+	B+
	50.0	100.0

	Overall Performance Score (100-point scale)	Total evaluations	Loyalty	Operations	Relationship	Services	Value

Impact Advisors Clinical Optimization L	95.7	n=7	A	A	A+	A-	A+

Tegria Navin Haffty Clinical Optimization L	96.2	n=4	A+	B+	A+	A	A+

Clinical Optimization

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