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2023 Best In Klas

Digital Transformation Consulting

REAL-TIME DATA

2023 Best In KLAS Digital Transformation Consulting

Digital Transformation Consulting

Best in KLAS Winner

Overall Performance Score
(100-point scale)

REAL-TIME DATA

Ranked Solutions
Market average: 92.5
Services average: 89.7

Grading Scale

	Overall performance score (100-point scale)	Trend (2022-2023)	Total evaluations	Loyalty	Operations	Relationship	Services	Value

Chartis	96.6	-2%	n=11	A+	A	A	A	A

ECG Management Consultants	96.0	+3%	n=6	A+	A+	A+	A	A

Impact Advisors	92.6	N/A	n=8	A	B	A	A-	A-

Accenture	88.9	-9%	n=8	B+	B	A	B+	B+
	50.0	100.0

96.6

n=11

loyalty

A+

operations

A

relationship

A

services

A

value

A

ECG Management Consultants

96

n=6

loyalty

A+

operations

A+

relationship

A+

services

A

value

A

Impact Advisors

92.6

n=8

loyalty

A

operations

B

relationship

A

services

A-

value

A-

88.9

n=8

loyalty

B+

operations

B

relationship

A

services

B+

value

B+

Solutions Not Ranked

Ordered alphabetically

L

	Overall Performance Score (100-point scale)	Total evaluations	Loyalty	Operations	Relationship	Services	Value

Damo Consulting L	84.5	n=5	B+	A-	A-	B+	C

Guidehouse L	89.4	n=5	A	B	B	B+	B+

L

&nbps;

Damo Consulting L

84.5
n=5

loyalty

B+

operations

A-

relationship

A-

services

B+

value

C

Guidehouse L

89.4
n=5

loyalty

A

operations

B

relationship

B

services

B+

value

B+

Other Notable Performances Other Notable Performances

Ranked solutions for which at least 100% of respondents answered yes.

Avoids charging for every little thing?

Accenture
Digital Transformation Consulting

n=7 100%

Chartis
Digital Transformation Consulting

n=11 100%

ECG Management Consultants
Digital Transformation Consulting

n=6 100%

Impact Advisors
Digital Transformation Consulting

n=8 100%

Would you buy again?

Chartis
Digital Transformation Consulting

n=11 100%

ECG Management Consultants
Digital Transformation Consulting

n=6 100%

Impact Advisors
Digital Transformation Consulting

n=7 100%

Avoids charging for every little thing?

Accenture
Digital Transformation Consulting

n=7 100%

Chartis
Digital Transformation Consulting

n=11 100%

ECG Management Consultants
Digital Transformation Consulting

n=6 100%

Impact Advisors
Digital Transformation Consulting

n=8 100%

Would you buy again?

Chartis
Digital Transformation Consulting

n=11 100%

ECG Management Consultants
Digital Transformation Consulting

n=6 100%

Impact Advisors
Digital Transformation Consulting

n=7 100%

Related Reports

View All Reports

Digital Transformation Consulting 2023

20 April 23 | Robbie Bullough and Warren Whitford

Healthcare organizations have been moving toward digital transformation for over a decade, and the COVID-19 pandemic, increased consumerism, and shrinking margins have furthered this momentum. Many forward-thinking organizations are embracing technology-led transformation and positioning themselves as leaders in the new digital health race, and the rest can’t afford to be left behind. In KLAS’ Healthcare Consulting and Services 2021 report, consumer engagement was the emerging challenge most often reported. Many organizations are engaging with consulting firms to improve their digital health capabilities and ultimately the consumer experience. Within the last year, KLAS has published a series of First Look reports evaluating client experiences with digital transformation consulting firms. This report takes a comprehensive look at these and other firms and also provides an overview of the digital transformation consulting market.

EY Digital Transformation Consulting 2023

14 April 23 | Joshua Urry and Warren Whitford

Provider and payer organizations are increasingly concerned about digital strategies that can affect operations and patient care. By engaging with consulting firms to define needs and develop digital road maps, organizations can plan, manage, and improve their digital capabilities and, ultimately, the consumer experience. This report evaluates the experiences of healthcare organizations that have engaged EY for digital transformation work.

Impact Advisors Digital Transformation

28 October 22 | Trent Davis

Provider and payer organizations are increasingly concerned about their strategies for digital capabilities that affect operations and patient care. By engaging with consulting firms to define needs and develop digital road maps, organizations are utilizing firms’ assistance to plan, manage, and improve these digital capabilities and, ultimately, consumer experiences. This report evaluates the experiences of healthcare organizations that have engaged Impact Advisors for digital transformation work.

The Chartis Group Digital Transformation 2022

29 April 22 | Cathy McCabe and Warren Whitford

Provider and payer organizations are increasingly concerned about their strategies for digital capabilities that affect operations and patient care. Through engaging with consulting firms to define needs and develop digital road maps, organizations are utilizing firms’ assistance to plan, manage, and improve these digital capabilities and, ultimately, consumer experiences. This report evaluates the experiences of healthcare organizations that have engaged The Chartis Group for digital transformation work, which is a relatively new area that the firm is being measured for.

Damo Consulting Digital Transformation Consulting

08 April 22 | Cathy McCabe and Warren Whitford

Healthcare provider and payer organizations are increasingly concerned with the consumer experience and are working to improve digital engagement. As part of this effort, some organizations enlist consulting firms to help plan, manage, and improve consumer experiences through digital means. Through digital transformation services, consultants help define needs and develop digital road maps. This report evaluates the experience of organizations that have engaged with Damo Consulting on a digital transformation project.

Past Digital Transformation Consulting Awards