2023 Best In KLAS Digital Transformation Consulting

Performance

Digital Transformation Consulting 2023

20 April 23 | Robbie Bullough and Warren Whitford

Healthcare organizations have been moving toward digital transformation for over a decade, and the COVID-19 pandemic, increased consumerism, and shrinking margins have furthered this momentum. Many forward-thinking organizations are embracing technology-led transformation and positioning themselves as leaders in the new digital health race, and the rest can’t afford to be left behind. In KLAS’ Healthcare Consulting and Services 2021 report, consumer engagement was the emerging challenge most often reported. Many organizations are engaging with consulting firms to improve their digital health capabilities and ultimately the consumer experience. Within the last year, KLAS has published a series of First Look reports evaluating client experiences with digital transformation consulting firms. This report takes a comprehensive look at these and other firms and also provides an overview of the digital transformation consulting market.

Provider and payer organizations are increasingly concerned about digital strategies that can affect operations and patient care. By engaging with consulting firms to define needs and develop digital road maps, organizations can plan, manage, and improve their digital capabilities and, ultimately, the consumer experience. This report evaluates the experiences of healthcare organizations that have engaged EY for digital transformation work.

Provider and payer organizations are increasingly concerned about their strategies for digital capabilities that affect operations and patient care. By engaging with consulting firms to define needs and develop digital road maps, organizations are utilizing firms’ assistance to plan, manage, and improve these digital capabilities and, ultimately, consumer experiences. This report evaluates the experiences of healthcare organizations that have engaged Impact Advisors for digital transformation work.

Provider and payer organizations are increasingly concerned about their strategies for digital capabilities that affect operations and patient care. Through engaging with consulting firms to define needs and develop digital road maps, organizations are utilizing firms’ assistance to plan, manage, and improve these digital capabilities and, ultimately, consumer experiences. This report evaluates the experiences of healthcare organizations that have engaged The Chartis Group for digital transformation work, which is a relatively new area that the firm is being measured for.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Relationship	Services	Value

Chartis Digital Transformation Consulting	96.6	n=11	-2%	--	A+	A	A	A	A

ECG Management Consultants Digital Transformation Consulting	96	n=6	+3%	--	A+	A+	A+	A	A

Impact Advisors Digital Transformation Consulting	92.6	n=8	N/A	--	A	B	A	A-	A-

Accenture Digital Transformation Consulting	88.9	n=8	-9%	--	B+	B	A	B+	B+
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Chartis Digital Transformation Consulting 96.6 n=11 COMMENTS	-2%	--	A+	A	A	A	A
ECG Management Consultants Digital Transformation Consulting 96 n=6 COMMENTS	+3%	--	A+	A+	A+	A	A
Impact Advisors Digital Transformation Consulting 92.6 n=8 COMMENTS	N/A	--	A	B	A	A-	A-
Accenture Digital Transformation Consulting 88.9 n=8 COMMENTS	-9%	--	B+	B	A	B+	B+

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Relationship	Services	Value

Damo Consulting Digital Transformation Consulting * L	84.5	n=5	--	B+	A-	A-	B+	C

Guidehouse Digital Transformation Consulting * [NR] L	89.4	n=5	--	A	B	B	B+	B+

Company/solution	Overall performance score (100-point scale)	Total evaluations

Damo Consulting Digital Transformation Consulting * L culture -- loyalty B+ operations A- relationship A- services B+ value C	84.5	n=5

Guidehouse Digital Transformation Consulting * [NR] L culture -- loyalty A operations B relationship B services B+ value B+	89.4	n=5

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