2021 Best In KLAS Enterprise Resource Planning (ERP)

Performance

Financial Planning & Analysis 2022

06 December 22 | Jaren Day and Niel Oscarson

Healthcare organizations are taking a new approach to planning and budgeting—moving away from static yearly budgets set by a financial team toward an agile, rolling approach that leverages data from multiple sources and involves non-finance personnel. This report provides an introduction on the two main financial planning and analysis vendors that organizations are using to support this change—Strata Decision Technology and Syntellis Performance Solutions. The following pages share customer insights on the solutions’ functionality and integration and how well the vendors help customers adopt tools to meet their budgeting needs.

Many healthcare organizations, especially smaller community institutions, struggle to find effective enterprise resource planning (ERP) solutions at an affordable cost. Multiview Financial Software seeks to provide easy-to-use, comprehensive financial applications for healthcare organizations of all sizes. This report examines customers’ use of and satisfaction with Multiview ERP and its primary functionalities, which include core accounting, business insights, business automation, and inventory management capabilities.

The enterprise resource planning (ERP) market continues to see high purchase energy. Although many healthcare organizations have already switched to cloud platforms, others still use superseded solutions and are faced with a tough decision: do they switch to the cloud offering from their incumbent vendor or take their chances with a new ERP partner? This report examines 65 recent or upcoming ERP purchase decisions to determine the main factors guiding organizations’ ERP platform selections.

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

Workday HCM, Financial Management, Supply Chain Management	87	n=50	0%	B+	A	B	B+	B+	B

Premier Inc. Premier ERP	86	n=22	0%	B+	B	A-	B	B	A

Oracle Cloud (HCM, ERP, SCM)	83.3	n=17	0%	B	B+	B-	B	C+	B

Veradigm (formerly Allscripts) Allscripts ERP Solutions	69.5	n=22	0%	C	D	C	C	C-	C

Infor CloudSuite (ERP) (v.11+)	66.5	n=23	0%	D	D	D+	C	C	D
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Workday HCM, Financial Management, Supply Chain Management 87 n=50	0%	B+	A	B	B+	B+	B
Premier Inc. Premier ERP 86 n=22 COMMENTS	0%	B+	B	A-	B	B	A
Oracle Cloud (HCM, ERP, SCM) 83.3 n=17 COMMENTS	0%	B	B+	B-	B	C+	B
Veradigm (formerly Allscripts) Allscripts ERP Solutions 69.5 n=22 COMMENTS	0%	C	D	C	C	C-	C
Infor CloudSuite (ERP) (v.11+) 66.5 n=23 COMMENTS	0%	D	D	D+	C	C	D

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

symplr API Healthcare, part of symplr Human Resources and Payroll [C] C	78.7	n=20	B-	B-	B-	B	B+	C-

UKG (Ultimate Kronos Group) Workforce HR/Payroll (formerly Kronos) * [C] L C	78.8	n=11	C+	B	C+	B-	C+	C

Company/solution	Overall performance score	Total evaluations

symplr API Healthcare, part of symplr Human Resources and Payroll [C] C culture B- loyalty B- operations B- product B relationship B+ value C-	78.7	n=20

UKG (Ultimate Kronos Group) Workforce HR/Payroll (formerly Kronos) * [C] L C culture C+ loyalty B operations C+ product B- relationship C+ value C	78.8	n=11

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