Infor CloudSuite Commentary

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Infor has a lot of solution capabilities, and to be honest, in healthcare and academic health, they...

If someone is considering Infor, I would recommend having good conversations with Infor to make sure...

Most of the time, Infor is pretty responsive, but they definitely have some room for improvement.

I'm sad to say Infor is probably not one of our best partners. Most of that is because they struggle...

We still run into problems, and I think that is because we're leaving. We are able to get fantastic...

When Infor CloudSuite couldn't close payroll, that was it. We had to move out. Infor was unable to...

Infor has tried very hard. We are in the process of leaving and going to another vendor. Infor is...

As a product, Infor CloudSuite is not very good. Our organization isn't overly satisfied with it....

Infor has partnered with us to remediate and fix issues. They've been a good partner. When things...

Infor relies on my staff to solve issues and train their consultants. Our staff members are more...

I don't mean to be critical, but when it comes to opportunities for improvement, whenever we are...

I personally like Infor CloudSuite. Our previous solution was okay, but there was really no...

Infor has partnered with us to achieve outcomes. We have great relationships with our Infor...

It takes a while to get a resolution from Infor's support people. We submit high-priority tickets to...

We have an Infor customer success manager who connects with my manager and helps push issues...

Infor hasn't really helped us achieve any outcomes. They helped us with some demos, but that is...

Infor's pricing is good for what they offer. However, what we were sold did not match the level of...

Infor needs to not overpromise and underdeliver. They want to make us happy, so they promise...

Infor CloudSuite is relatively inexpensive. If we use the word healthcare in the middle of anything,...

The whole episode with SECURE 2.0 really soured things. We don’t have the gumption to say no when...

Infor is trying hard. We’re working with them a lot. We're working on AI and implementing it within...

Infor has revamped the application that we use to sign up for training. There have been a few...

There’s a look-and-feel problem with Infor CloudSuite. Some people are fine with the system, but...

We have an action plan with Infor right now. There are some corrections that we want to see Infor...

The government made many changes at the end of the year, and Infor had to make updates to support...

We have looked for a certain type of software, which is something that Infor provides, but there has...

Initially, Infor tries to provide what they think we want versus what we tell them we want....

Overall, there hasn't been a strategic partnership with Infor. We have token discussions from sales...

We haven't had a great partnership over the last several months with Infor; it has been pretty...

The biggest issue with Infor’s support is the response. Eventually, things get fixed, but we don't...

There are systematic weaknesses in Infor Cloud Suite. One continues to require manual interventions...

We decided to leave Infor CloudSuite because Infor as a company is at a point where they have such a...

Infor has not partnered with us in achieving tangible outcomes. They are always doing whatever is a...

I am pleased with the vendor's willingness to work together for solutions.

The financial reporting part is difficult. I don't think there has been enough training on how to...

Currently, the workforce management piece requires us to enter staff schedules, and it generates a...

The implementation of Infor CloudSuite was not smooth. We have different modules of Infor's system....

From my understanding, Infor offered a robust training program, but it was very expensive. Since one...

The ordering piece is a little disjointed. I recently ran into an ordering issue that made us wonder...

Training is very poor with Infor. When we attend training sessions, they are conducted across all...

We have regular contact with Infor. I work through our internal IT analysts, who serve as the...

I like Infor's system, though people have different opinions about it. One of the major challenges...

Infor's system is very refined. If it is optimized and built correctly, it can be very efficient...

When Infor CloudSuite launched, it was not fully ready. The implementation took a long time, and the...

The vendor has excellent customer support. They also provide early access opportunities where we can...

I am actually pretty happy with Infor CloudSuite. The vendor has a great customer service team and...

Infor partners with us quite a bit. They come out fairly often, but at this point, there aren’t a...

Infor needs to improve their customer support responsiveness and be more proactive about bringing...

With the right development resources, we can make Infor CloudSuite run very fast, but we have to...

Infor needs to improve their level-one support team. Too often, the level-one support staff points...

Over the last few years, Infor has significantly increased the product's capabilities, especially...

Infor does a good job with public-facing documentation, but it is largely surface level. That...

Infor’s support team is strong in several areas. They are very good at pointing us to documentation...

There are times when unexpected charges with Infor come up during project implementations. In those...

Infor could significantly improve their training by updating it and making it more in-depth. Much of...

We are investigating other products. We have not been satisfied with Infor CloudSuite. Infor seems...

We had implemented an aspect of Infor CloudSuite, but then about a month after the go-live, we had...

If I had been asked a year ago, I would have said that Infor absolutely does not keep all of their...

Infor doesn't really offer a lot of training. They just give us videos to watch. They do have some...

Infor avoids nickel-and-diming overall; it is just that there are some areas where I think they...

We still have so many end users who struggle with the Infor CloudSuite. We have brought in a managed...

Our initial experience with implementing Infor's products was a disaster. For the following...

Infor CloudSuite does integrate with our Epic solution. We are ingesting files, but we ran into a...

Infor CloudSuite may not be part of our long-term plans because Epic just announced that they are...

Infor really tries to keep their promises, but I can’t say they do it all the time. Their support...

The product is easy to use, but I think once we are on multitenant payroll, it will be a lot easier....

We have done a lot of work with other vendors for implementations, but Infor has now come back and...

Infor is partnering more and more with us. A few years ago, we didn't have a very good relationship...

Infor consistently delivers new functionality. However, our product users are not always willing to...

Infor is all about their new Infor Velocity Suite, and they say we can try it and that we will get a...

We use Infor’s online ticketing system every day, and it is better, but it is still hard to find...

We definitely have leadership involvement from the vendor, so if I can't get what I need, I...

We have delivered functionality around a system that recommended we implement because it would help...

Infor has gotten way better about not charging us, but it is a fight with them a lot of the time. We...

We have put in specific requests to Infor to change their products, and they have listened to our...

We have successfully aligned our organization, so all of our locations are now on a single ERP...

Our biggest pain point with the general ledger piece is still financial and supply chain reporting....

With the HR and payroll module in Infor CloudSuite, we can successfully generate paychecks, and that...

We needed significantly more training from Infor that explained how the system was built, how it...

Infor charges for every little thing. We definitely did not get our money's worth out of the system....

For finance, I feel like reporting needs to be a lot better. The vendor doesn't have solid...

There are some fundamental things that are just not right with Infor CloudSuite. Our build was more...

We haven't achieved the full scope of the supply chain and materials management module. From a...

We have a visualization of payroll timekeeping and enhanced accountability in Infor CloudSuite. On...

Implementing Infor CloudSuite was a royal pain. On the HR side, people were better prepared, and the...

With Infor CloudSuite, we are able to streamline our benefit enrollment process. In terms of...

From an accounting perspective, Infor CloudSuite has been good, but we have had some challenges with...

The supply chain and materials management portions of the system have been pretty good. I don't...

The level of attention that I get from Infor is probably the best out of any of the vendors that I...

We get a monthly update from Infor. They are one of the only vendors that gives us updates every...

When we look at our accounts payable, even though we use a front-end application that brings in...

From an HR perspective, one major success with Infor CloudSuite has been drastically reducing our...

The finance, general ledger, and A/P modules in Infor CloudSuite have been better than what we had...

We previously had a mobile supply chain module with Infor, and this version has gone fairly well...

In the supply chain space, we implemented an OCR, and that allowed us to move away from a voucher...

We are working on improving our partnership with Infor for a couple of reasons. We have had some...

There are things that we have had to hound Infor about when it comes to support, and that has been a...

We have had just a couple of enhancements that Infor has provided us that haven't functioned, and...

We have quite a few integrations with Infor CloudSuite. The integrations we have struggled with the...

Some of the dissatisfaction that we are seeing with Infor CloudSuite is because of how Infor does...

If we didn't push back a little bit, Infor would charge us for every little thing. But when pushed,...

Our biggest issue with the HR and payroll module in Infor CloudSuite is the lack of benefits...