Infor CloudSuite Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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VP/Other Executive

Relationship

I really feel like Infor is trying to listen to their customers and adjust. The vendor supports...

Mar 2024
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VP/Other Executive

Loyalty

When we went with Infor, I wish that we had done a better job of evaluating other tools. We didn't...

Mar 2024
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VP/Other Executive

Product

Infor CloudSuite is complex. Seasoned users are in a much better place than novice users. The...

Mar 2024
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VP/Other Executive

Relationship

Our customer success executive at Infor is really responsive, and they have tried to give us other...

Mar 2024
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Director

Relationship

The problem with Infor’s executive involvement is that the vendor continues to lose people at the...

Mar 2024
||
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Director

Product

I have been in this space for a long time. I would never recommend an ERP system. All of the systems...

Mar 2024
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Director

Relationship

We are trying to make Infor our strategic partner. I have recently been assigned a new managing...

Mar 2024
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Director

Culture

We had some issues with Infor's Birst product. It was a bad bill of goods, so the vendor's promises...

Mar 2024
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Director

Product

We are finding that Infor’s base product has some shortcomings. Mostly I find that in our...

Mar 2024
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Director

Value

I don’t think Infor tries to avoid charging for every little thing. I wouldn't say there are hidden...

Mar 2024
||
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Director

Relationship

Infor’s consulting services aren't proactive. As of late, we have partnered with Infor to do a...

Mar 2024
||
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Director

Operations

I joined all of the training for our recent implementation, and it was well done. I haven't heard...

Mar 2024
||
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Director

Product

Infor CloudSuite’s support of our integration or interoperability goals is poor. We still find that...

Mar 2024
||
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Director

Operations, Product

I have worked with Infor for many years, and they don't do the upgrades and the cumulative updates...

Mar 2024
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Director

Relationship

I don't use Infor’s support very often, but I do understand a couple of things that are issues. One...

Mar 2024
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Manager

Product

Infor CloudSuite works and does what it is supposed to do as an ERP system. We appreciate that the...

Mar 2024
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Manager

Operations, Product

Performance has been an ongoing struggle with Infor CloudSuite. The transition from our last...

Mar 2024
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Manager

Operations

Before we switched to Infor CloudSuite, our old system was less proprietary, so there was a lot more...

Mar 2024
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Manager

Relationship

Infor could really improve by sharing success stories and specific examples from other customers....

Mar 2024
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Manager

Relationship, Operations, Product

I think there can be improvement in Infor CloudSuite from a control perspective. Because the...

Mar 2024
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CFO

Product

We can't get canned reports in Infor CloudSuite, so we have to customize every single report. We...

Mar 2024
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CFO

Loyalty, Operations

The whole intention of moving to Infor CloudSuite was to help streamline things and make them go...

Mar 2024
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CFO

Relationship

We have had tickets open with Infor for months, and we go back and forth through email and lose a...

Mar 2024
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CFO

Loyalty, Relationship

There are a lot of things that need to be fixed, and people are frustrated. We are working with the...

Mar 2024
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CFO

Relationship, Operations

Infor has experts, so they should know how their system works, but they have gaps in understanding...

Mar 2024
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CFO

Relationship, Product

Infor CloudSuite can do all the things we need. For example, our team loves the inventory tool. It...

Mar 2024
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CFO

Operations, Product

We would like more help with major upgrades for Infor CloudSuite. The upgrades are intense for small...

Mar 2024
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CFO

Operations

It would be helpful if Infor pushed more education. They say they can come on-site, but they should...

Mar 2024
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CIO

Operations

The success of our implementation is a reflection of a few things. At some point in time, we went to...

Feb 2024
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CIO

Product

From a product perspective, things are going pretty well. But I can't believe that in 2024, as an...

Feb 2024
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CIO

Operations, Product

There were some growing pains and some setup issues that were our fault. With better testing, some...

Feb 2024
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CIO

Product

The payroll piece just works flawlessly. Getting there was a bit of a lift because there are so many...

Feb 2024
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CIO

Product

Infor CloudSuite is clunky, and sometimes there is a button in the left-hand corner, but it isn't...

Feb 2024
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CIO

Product

The system is in the cloud and is managed by Infor. They have some type of reporting system that we...

Feb 2024
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VP/Other Executive

Product

Infor CloudSuite has flexibility and the ability to tailor it to do things and bolt on additional...

Feb 2024
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VP/Other Executive

Operations

Infor has delivered a lot of new functionality in the last couple of years. I can't really complain...

Feb 2024
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VP/Other Executive

Culture, Loyalty, Value

Whether I would recommend the product would really depend on what someone was looking for. If they...

Feb 2024
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CIO

Relationship, Product

Infor CloudSuite is not as flexible in its roles as our previous system was. An approver can only...

Feb 2024
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CIO

Operations

The implementation of Infor CloudSuite went very smoothly, and it is very good at keeping checks and...

Feb 2024
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CIO

Operations, Product

The screens in Infor CloudSuite are not very intuitive and can be a little confusing. For example,...

Feb 2024
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CIO

Operations

Most of the training from Infor follows a train-the-trainer model. The training is all internal once...

Feb 2024
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CIO

Product

Infor CloudSuite is meeting a need, but it is not meeting it as efficiently as it could. There are...

Feb 2024
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Manager

Value

Infor charges a lot for anything outside the delivered platform, like configurations. Anytime we...

Jan 2024
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Manager

Operations

There is a trend with Infor implementations. Whenever there is an upgrade or we have to implement...

Jan 2024
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Manager

Operations

Infor has a very nice training platform. Lately, they also have quite a few free training courses on...

Jan 2024
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Manager

Culture

Infor’s salespeople promise everything, but there have been a few items that we want to implement...

Jan 2024
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Manager

Loyalty, Product

Infor is doing semiannual releases now instead of monthly releases. We have found the updates a lot...

Jan 2024
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Manager

Culture, Product

A lot of people say Infor CloudSuite is click heavy, but overall, people are pretty happy with the...

Jan 2024
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Manager

Loyalty, Relationship

We don't really know where Infor is going long term. We usually get a road map for the next release,...

Jan 2024
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Manager

Relationship

Infor’s support has gotten a lot better, but everything depends on who we get. Sometimes they are...

Jan 2024
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Manager

Relationship, Product

We used to have an Infor CSM that was really good, but now we cannot find one that works well for...

Jan 2024
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Manager

Operations

Infor requires an implementation partner to put the system in, and there are no standards. The...

Jan 2024
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Manager

Operations

The end-user training documentation was not very good. Depending on the module, we started from...

Jan 2024
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Manager

Operations

We have been live for some time and are not using the tool to the fullest. Our implementation...

Jan 2024
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Manager

Loyalty

I like that the system is integrated and that our data is all there. I like that we are going to get...

Jan 2024
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CIO

Loyalty, Relationship

Unfortunately, our marriage with Infor is not going too well. We are still using the product, and we...

Jan 2024
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CIO

Loyalty, Relationship

We are pessimistic about Infor, and I don't see us staying for the long term with them. There is a...

Jan 2024
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CIO

Loyalty, Relationship

Infor's biggest challenge is that they are behind the eight ball in terms of where they need to be....

Jan 2024
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CIO

Product

We need better reporting, and Infor has made promises regarding this but has not delivered. The...

Jan 2024
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VP/Other Executive

Relationship

My likelihood of recommending Infor CloudSuite depends. If someone doesn’t have a strong technical...

Dec 2023
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VP/Other Executive

Operations, Product

I'm sure Infor CloudSuite can support our integration goals. I lack folks who understand the data to...

Dec 2023
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VP/Other Executive

Product

Infor CloudSuite is an excellent product. We really love the supply chain module and its alignment...

Dec 2023
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VP/Other Executive

Relationship

Infor’s support is awful. If we submit a ticket, we have to be very specific about what we are...

Dec 2023
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VP/Other Executive

Culture

Infor shows customers the in-a-perfect-world end product. That is where Infor lacks in their sales....

Dec 2023
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VP/Other Executive

Product

The end users don't like the GUI of Infor CloudSuite. They get used to it. Infor calls the screens...

Dec 2023
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VP/Other Executive

Loyalty, Product

We have some challenges. Some of them have to do with some of our financial reports. However, the...

Dec 2023
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VP/Other Executive

Operations

The quality and effectiveness of Infor’s training is terrible. An ideal training program would...

Dec 2023
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VP/Other Executive

Relationship

It seems all I do now is send tickets to make all the technical work occur. Someone who has...

Dec 2023
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VP/Other Executive

Relationship

Infor is pretty good with proactive service. I have the contact information for all the people who...

Dec 2023
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VP/Other Executive

Culture, Loyalty, Value

How well Infor CloudSuite is driving tangible outcomes is split in the middle. Our supply chain team...

Dec 2023
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VP/Other Executive

Value

In terms of the product giving us our money’s worth, we are doing well. We have a screaming deal....

Dec 2023
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VP/Other Executive

Relationship, Operations

I think that Infor needs to stress the continuity of the client relationship. They have to be...

Dec 2023
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Director

Product

Ordering in Infor CloudSuite is much easier than in other programs. We are able to trace invoices,...

Nov 2023
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Director

Operations, Product

Infor could improve the ease of use in Infor CloudSuite. Once people learn Infor CloudSuite, it is...

Nov 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

There is a new technology forum where Infor is road mapping the future state of Infor in terms of...

Nov 2023
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Director

Relationship, Relationship, Operations, Operations

Infor has been a very good partner for us. They led our implementation. Things are going very well....

Nov 2023
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VP/Other Executive

Relationship, Operations

Infor is working on automation a lot. I would certainly recommend the product and the vendor. We are...

Oct 2023
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VP/Other Executive

Operations, Product

The upgrades are automatic, so we need to be really good about testing those ahead of time and...

Oct 2023
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VP/Other Executive

Relationship, Operations, Product

When we went live on the system, Infor CloudSuite wasn't ready, and a lot of things in the system...

Sep 2023
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VP/Other Executive

Relationship, Product

We run into a lot of strange, unique issues with Infor CloudSuite, so there are times when we get...

Sep 2023
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VP/Other Executive

Operations

I would tell a friend that the system has gotten much better than it was when we first started on it...

Sep 2023
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Director

Relationship

Infor’s customer success managers are empowered to pull in whoever they need to from any area. If we...

Sep 2023
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Director

Loyalty, Operations

There is always more to be done on the training side of Infor CloudSuite, and Infor has gone through...

Sep 2023
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Director

Loyalty, Relationship, Product

Infor has done a lot of improvements on release notes and the upgrade process, and they have also...

Sep 2023
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Director

Relationship, Product

Sometimes things with Infor happen a little too fast or need to be separated. Bug fixes should be in...

Sep 2023
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Director

Operations, Product

Infor has done a lot with navigation, but there are still some minor, kludgy things that are...

Sep 2023
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Director

Relationship

The availability of Infor’s support team is quite good, depending on the issue that we have. If we...

Sep 2023
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Director

Relationship, Operations, Product

Infor has focused a lot on the user experience in terms of how people get to things and what users...

Sep 2023
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Director

Product

Infor’s documentation needs to go a little deeper. They have improved the documentation over time,...

Sep 2023
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Director

Product

There is a lot of flexibility in Infor CloudSuite on the finance and GL side where we have what...

Sep 2023
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Manager

Relationship

Infor CloudSuite can be a lot sometimes. It is a large system. And it is the client’s challenge to...

Aug 2023
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Manager

Loyalty, Product

The thing Infor is doing well is investing in future technology, such as analytics and machine...

Aug 2023
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Manager

Relationship, Operations

Infor values customer input highly, and there are many opportunities for customers to get involved....

Aug 2023
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CIO

Culture, Loyalty, Operations, Product

In a broad sense, the vendor wasn't quite ready to move their product to the cloud. It was really...

Aug 2023
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CIO

Relationship, Product

One large challenge I have had with the vendor is that the product doesn't work. The other challenge...

Aug 2023
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CIO

Operations

We thought it would be easy to scan supplies with the product, but that has not been the case. That...

Aug 2023
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CIO

Product

We wanted to recreate the workflows that we had with our previous vendor in Infor CloudSuite, but...

Aug 2023
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Analyst/Coordinator

Relationship, Product

We made some strides to make some things better in Infor CloudSuite, but we haven't seen those...

Jul 2023
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Analyst/Coordinator

Value

Infor doesn’t charge for every little thing. There are things that they have looked at and realized...

Jul 2023
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Analyst/Coordinator

Operations

Infor is working on ongoing training, and they recently rebranded their learning, but it is still a...

Jul 2023
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Analyst/Coordinator

Relationship, Operations

It is super hard to get to anything in Infor’s support platform. We can't have our instance and...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

Infor’s support has really come a long way from when they would just close out tickets for no...

Jul 2023
||
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Analyst/Coordinator

Culture, Value

Infor CloudSuite was really cheap, so we are getting our money's worth and what we paid for. The...

Jul 2023
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Analyst/Coordinator

Loyalty

If Infor were to actually do everything that they say they can do, I think our satisfaction could...

Jul 2023
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Analyst/Coordinator

Relationship

Infor has a rare gem in their innovation insights department. They basically take whatever our...

Jul 2023
||
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Director

Relationship, Relationship, Relationship

We have a customer success executive at Infor, but I don't know that they are in the C-suite per se....

Jul 2023
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Director

Relationship, Relationship, Relationship, Product, Product, Product

We don’t really have too many integrations with Infor CloudSuite in the grand scheme of things, but...

Jul 2023
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Director

Loyalty, Loyalty, Loyalty

We were unhappy with our former HR payroll vendor, so our management looked at our platforms and...

Jul 2023
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Director

Relationship, Relationship, Relationship, Product, Product, Product

Part of Infor’s challenge, as with any cloud vendor who is not managing their own infrastructure, is...

Jul 2023
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Director

Operations, Operations, Operations

Training with Infor CloudSuite has been better this year with the Infor U program. Out of the...

Jul 2023
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CIO

Product

Infor CloudSuite is clunky and too complicated. The buttons aren't self-explanatory. We try to look...

Jul 2023
||
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CIO

Relationship

The executives at Infor come and go. I couldn't even say who my point person is. When KLAS chimes...

Jul 2023
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CIO

Loyalty, Operations

During implementations of Infor CloudSuite, we find it challenging to make upgrades at the same time...

Jun 2023
||
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CIO

Relationship

Getting Infor's attention has taken a lot of muscling. People on the front line appear to follow a...

Jun 2023
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CIO

Relationship

We would like the vendor to recognize when there is a problem and let folks know. If there is a...

Jun 2023
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CIO

Product

I would tell friends or peers looking at Infor that the old core systems of finance and supply chain...

Jun 2023
||
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CIO

Loyalty, Value

We are very pessimistic about the future of Infor CloudSuite, and that goes back to the merger of...

Jun 2023
||
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CIO

Relationship, Value

We would like to see more improvement from Infor in the future. We want more accountability so that...

Jun 2023
||
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CIO

Relationship, Operations

We have worked with some really good technical folks from Infor. Infor understands the relationship...

Jun 2023
||
(0)
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CIO

Operations

The implementation process with Infor has been a disaster. We do not receive a lot of training from...

Jun 2023
||
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CIO

Relationship, Operations

Infor has been proactive and visionary in terms of what is going to happen and what will or won't...

Jun 2023
||
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Manager

Operations

The implementation was lacking. We had just come off an implementation of another product where the...

Jun 2023
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Manager

Product

Infor CloudSuite’s functionality is good. The supply chain and finance areas are very strong. The HR...

Jun 2023
||
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Manager

Relationship

We have Infor’s executives with us whenever we need them.

Jun 2023
||
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Manager

Product

The software is functioning, but because of the way we implemented it, we are not as efficient as we...

Jun 2023
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VP/Other Executive

Operations

When we transitioned to the product at the go-live, Infor worked very well, and they were very...

Jun 2023
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VP/Other Executive

Product

CloudSuite’s integration is something that makes it stand out against some of its competing...

Jun 2023
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VP/Other Executive

Loyalty, Relationship

Historically, we have considered Infor a partner. Infor is listening to us, and they are moving...

Jun 2023
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VP/Other Executive

Loyalty

I wish that we had shopped the market a bit because I am hearing a lot about different options that...

Jun 2023
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VP/Other Executive

Loyalty, Product

The product’s user interface still leaves a bit to be desired. Infor says that they are working...

Jun 2023
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VP/Other Executive

Relationship

The person that is our account manager is excellent. Oftentimes we have to involve them if things...

Jun 2023
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VP/Other Executive

Product, Value

After our first open enrollment process on the CloudSuite platform, we saw the percentage of...

Jun 2023
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Director

Product, Value

We don't see Infor CloudSuite crashing all the time. The system is fairly stable. There have been...

Apr 2023
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Director

Loyalty

Infor is definitely bringing new technologies forward. The vendor is working on a module for labor...

Apr 2023
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Director

Operations

One module implementation had some rockiness, but now, we are seeing better implementation services...

Apr 2023
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Director

Product

We have been able to replace a lot of systems with Infor's modules. The different modules are very integrated....

Apr 2023
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Director

Relationship

Infor’s customer support model is to have the next available agent troubleshoot things. Not every...

Apr 2023
||
(0)
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Director

Relationship

We often see messages coming out before we see an impact on the product because Infor is monitoring...

Apr 2023
||
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Director

Relationship, Operations

Infor brings good people to the team, and the people know the specifics of the modules. The people...

Apr 2023
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Director

Product

Being a multitenant customer really does bring feature functionalities quicker because we just don't...

Apr 2023
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Director

Culture, Value

Infor is good at charging what they commit to charging. But the vendor does keep track of every...

Apr 2023
||
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Director

Product

I don't have a full picture of the care and feeding of the system. I have to manage more involved...

Apr 2023
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VP/Other Executive

Product, Product

Infor CloudSuite is a very nice change from where we were with Lawson. In terms of ease of use, the...

Apr 2023
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VP/Other Executive

Loyalty, Loyalty, Product, Product

We are looking for a comprehensive reporting data model and reporting tools that are easier to...

Apr 2023
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VP/Other Executive

Relationship, Relationship

Infor sometimes attempts to draw the line between support and consultative services. The vendor is...

Apr 2023
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VP/Other Executive

Relationship, Relationship

We escalate items to Infor if there are things that our implementation partners need help with, and...

Apr 2023
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