Infor CloudSuite Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty, Operations, Product
We are investigating other products. We have not been satisfied with Infor CloudSuite. Infor seems...
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Relationship, Operations
We had implemented an aspect of Infor CloudSuite, but then about a month after the go-live, we had...
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Relationship
If I had been asked a year ago, I would have said that Infor absolutely does not keep all of their...
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Operations, Value
Infor doesn't really offer a lot of training. They just give us videos to watch. They do have some...
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Value
Infor avoids nickel-and-diming overall; it is just that there are some areas where I think they...
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Relationship, Product
We still have so many end users who struggle with the Infor CloudSuite. We have brought in a managed...
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Operations
Our initial experience with implementing Infor's products was a disaster. For the following...
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Relationship, Product
Infor CloudSuite does integrate with our Epic solution. We are ingesting files, but we ran into a...
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Loyalty
Infor CloudSuite may not be part of our long-term plans because Epic just announced that they are...
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Relationship
Infor really tries to keep their promises, but I can’t say they do it all the time. Their support...
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Loyalty
The product is easy to use, but I think once we are on multitenant payroll, it will be a lot easier....
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Operations
We have done a lot of work with other vendors for implementations, but Infor has now come back and...
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Relationship
Infor is partnering more and more with us. A few years ago, we didn't have a very good relationship...
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Culture, Value
Infor consistently delivers new functionality. However, our product users are not always willing to...
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Culture, Value
Infor is all about their new Infor Velocity Suite, and they say we can try it and that we will get a...
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Relationship
We use Infor’s online ticketing system every day, and it is better, but it is still hard to find...
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Relationship
We definitely have leadership involvement from the vendor, so if I can't get what I need, I...
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Operations
We have delivered functionality around a system that recommended we implement because it would help...
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Culture, Value
Infor has gotten way better about not charging us, but it is a fight with them a lot of the time. We...
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Operations, Product
We have put in specific requests to Infor to change their products, and they have listened to our...
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Product
We have successfully aligned our organization, so all of our locations are now on a single ERP...
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Product
Our biggest pain point with the general ledger piece is still financial and supply chain reporting....
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Product
With the HR and payroll module in Infor CloudSuite, we can successfully generate paychecks, and that...
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Operations
We needed significantly more training from Infor that explained how the system was built, how it...
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Value
Infor charges for every little thing. We definitely did not get our money's worth out of the system....
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Product
For finance, I feel like reporting needs to be a lot better. The vendor doesn't have solid...
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Culture, Operations, Product
There are some fundamental things that are just not right with Infor CloudSuite. Our build was more...
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Culture, Product
We haven't achieved the full scope of the supply chain and materials management module. From a...
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Product
We have a visualization of payroll timekeeping and enhanced accountability in Infor CloudSuite. On...
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Operations
Implementing Infor CloudSuite was a royal pain. On the HR side, people were better prepared, and the...
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Loyalty, Value
With Infor CloudSuite, we are able to streamline our benefit enrollment process. In terms of...
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Loyalty, Product
From an accounting perspective, Infor CloudSuite has been good, but we have had some challenges with...
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Culture, Loyalty, Product
The supply chain and materials management portions of the system have been pretty good. I don't...
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Relationship
The level of attention that I get from Infor is probably the best out of any of the vendors that I...
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Relationship, Operations, Product
We get a monthly update from Infor. They are one of the only vendors that gives us updates every...
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Culture, Product, Value
When we look at our accounts payable, even though we use a front-end application that brings in...
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Product, Value
From an HR perspective, one major success with Infor CloudSuite has been drastically reducing our...
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Product
The finance, general ledger, and A/P modules in Infor CloudSuite have been better than what we had...
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Loyalty, Operations
We previously had a mobile supply chain module with Infor, and this version has gone fairly well...
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Loyalty
In the supply chain space, we implemented an OCR, and that allowed us to move away from a voucher...
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Relationship, Operations
We are working on improving our partnership with Infor for a couple of reasons. We have had some...
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Relationship
There are things that we have had to hound Infor about when it comes to support, and that has been a...
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Relationship
We have had just a couple of enhancements that Infor has provided us that haven't functioned, and...
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Product
We have quite a few integrations with Infor CloudSuite. The integrations we have struggled with the...
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Operations
Some of the dissatisfaction that we are seeing with Infor CloudSuite is because of how Infor does...
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Value
If we didn't push back a little bit, Infor would charge us for every little thing. But when pushed,...
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Product
Our biggest issue with the HR and payroll module in Infor CloudSuite is the lack of benefits...
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Relationship
Infor's support people deserve very high marks. We have been very pleased with the support that...
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Operations, Value
Infor has been a little bolder in asking us to stick to what we have agreed to, including some...
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Relationship, Product
Infor has solutions that are now materializing that were vaporware before. However, the vendor is...
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Relationship
When something goes wrong with Infor CloudSuite, Infor will send us a note about it before we...
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Relationship
Infor is still willing to hear our feedback. I really appreciate their partnership on that...
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Product
In Infor CloudSuite, it takes hours for us to export our roster of employees. I can go to a...
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Loyalty, Relationship, Operations
Our organization experienced significant difficulty with rolling out Infor CloudSuite's payroll...
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Product
Organizations are moving around, and there are mergers and acquisitions happening all the time....
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Relationship, Operations
Infor has some tools that help with conversion and migration, but they are limited in their...
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Product
We have never missed a payroll with Infor CloudSuite. When we started using Infor's new HR payroll...
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Loyalty
I don't think we use the supply chain and materials management module as effectively as we could. It...
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Relationship, Product
We occasionally feel like we understand some changes to the solution that would make it better for...
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Relationship
We have had a pretty dramatic change in the last year or two, and part of that was on us. We were...
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Relationship
Unfortunately, Infor is not proactive. We actually pay for a different service because the Infor...
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Relationship, Operations, Value
Support from the vendor has been a struggle since we went live with the solution. We rely on managed...
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Relationship, Value
Our customer service liaison from Infor is good, but they can't cut through the red tape. I can't...
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Relationship
We encountered an issue that should have taken a week to fix, but it ended up taking several months.
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Loyalty, Operations
I preferred Workday to Infor, but our team only knows Infor and was determined to stick with them....
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Relationship, Product
Infor CloudSuite does what I need it to do, and I can get information.
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Operations, Product
Infor CloudSuite is not super intuitive. Some things feel like they are in weird places on the...
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Relationship
Infor has helped us with performance improvement. They have helped us with customizations and...
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Culture
Infor’s contract management module is not well-developed. They are very new to the contract...
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Relationship
Infor’s support model could be more responsive. Their support model sometimes lacks the...
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Operations
Infor could make their training more up-to-date. Some of the training materials are fairly aged, and...
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Relationship, Operations, Product
With Infor’s main landmark product, they do an outstanding job, but they have bolt-on products they...
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Culture, Operations, Product
We originally came from Lawson, the legacy product that we had for years, and the transition was not...
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Relationship
The international part of Infor makes me feel like they are a stable company that isn't going...
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Operations
Infor does some snippets of release training. They have some free learning things that are quite...
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Culture, Relationship
When we had a situation where we suddenly had to accomplish something in a short amount of time, I...
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Culture, Loyalty, Relationship
Infor is very proactive. However, the negative side to that is that we have surprise visitors come...
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Relationship
Infor partnered with us quite well. Someone from Infor came on-site at a certain point and shadowed...
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Loyalty, Relationship
I like Infor's early-adopter concept. Some people want to be on the edge. Some people can afford to...
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Relationship, Product
We had some serious problems with our devices. It took a lot of effort on both our part and Infor's...
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Relationship
Infor keeps their promises, but at times, they rush things. Sometimes, when things are released,...
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Product
We were able to consolidate one of our entities to align with the rest of our entities’ fiscal years...
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Operations, Product
The system's ease of use can be challenging for users in Infor CloudSuite. There are some things...
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Loyalty
Infor tells white lies, but they keep their promises. Infor is in our long-term plans. We are...
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Culture, Product
Infor's application itself is pretty solid. It is not as well known. They don't have the same...
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Product
The application is meeting our needs. We are running our business. We are running all of our supply...
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Relationship
The vendor's support really varies depending on the issue, but sometimes we have a hard time getting...
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Product
In terms of the supply chain module and the application performance, there is still a lot we need to...
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Operations
Initially, we got a bunch of training from Infor. It was pretty in depth and good. But then weeks...
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Product
We have so many different integrations with Infor. Some of them are working okay, and we need to...
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Relationship, Operations, Product
We recently had an issue where Infor did some standard maintenance. Something broke, and one of our...
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Operations, Product
In terms of the actual finance portion of the application itself, I give Infor credit because we had...
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Relationship
One area that Infor can improve is that we have, at any given time, a number of open support cases...
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Culture, Product
The supply chain product is working a little better than the other modules of Infor CloudSuite....
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Operations
Infor's implementation was very rocky for us. Infor CloudSuite is not working as promoted....
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Loyalty, Relationship
A couple of years ago I rated the vendor well, and the leadership has changed significantly to the...
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Relationship, Product
We have had major issues with Infor in the last couple of years. We have really declined. There has...
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Loyalty, Relationship
In the last couple of years, Infor has really dropped the ball in terms of addressing many of the...
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Relationship, Operations
I haven't been too impressed with the system from a support or project management standpoint....
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Culture, Product
Infor CloudSuite never works as promoted. It almost gets there, but it seems like it never gets to...
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Relationship
Infor has gotten better at telling us about problems proactively. There used to be a significant...
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Loyalty
I would buy Infor CloudSuite again because I don't see any of the other systems we have looked at...
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Culture, Operations, Value
We would like Infor to not try to bring an agreement for a significant amount of money in front of...
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Relationship
The biggest drawbacks to the finance module in Infor CloudSuite are support and documentation. There...
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Operations, Product
The HR payroll module in Infor CloudSuite is functioning. I don't know how happy we are with it, but...
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Operations, Product
We have a lot of users who interact with different modules in Infor CloudSuite on different levels,...
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Operations
One of Infor's biggest gaps is that they don't require training. Users have to pay extra for...
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Relationship, Value
Infor's customer support used to be a lot worse. It has definitely improved significantly over the...
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Loyalty, Product
The reporting piece of Infor CloudSuite is still a challenge, especially with the role of reporting...
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Loyalty, Relationship
Infor was a front leader in the market several years ago, and they have fallen behind. I think they...
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Operations
I would tell others implementing Infor CloudSuite to make sure that the third-party implementer they...
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Operations
Infor CloudSuite's ease of use is getting better. I have done a lot of work with Infor. One of the...
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Culture, Value
There was a situation where we were told by Infor that something was billable, and we fought it, and...
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Operations, Product
We had some situations where things were deployed in Infor CloudSuite that were pretty egregious....
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Loyalty, Product
The workforce management and HR modules are linked, so there is a lot of carryover between the two....
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Loyalty, Relationship
We are happy with Infor CloudSuite. We have no plans to try and find something else, and we are...
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Relationship, Product
There was some stuff that came down the pike recently where Infor was being proactive with regard to...
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Relationship
The vast majority of the time, I get really good responses from Infor’s support people. But the...
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Relationship
Infor’s executives are pretty involved. We have had situations where things have gone all the way up...
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Operations
Infor did a lot of training when we first went live with Infor CloudSuite, but there isn't a lot of...
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Relationship
Infor's ability to partner with us to achieve outcomes is very poor. I haven't had a lot of...
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Relationship
When we have had problems, somebody at Infor has been able to answer the phone and figure out things...
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Operations
Most people in our organization feel like they might have gotten about five minutes of training from...
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Product
We have had some major snafus with upgrades in Infor CloudSuite that have caused us some serious...
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Culture, Relationship, Value
I don't have a whole lot of hope for the future with Infor. When we go ask Infor for help, they...
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Operations, Product, Value
The finance team takes all the data out of the system and puts it into another tool to close the...
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Relationship, Operations
One issue is that when Infor does an upgrade, they pause all of the jobs, and then they complete the...
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Loyalty, Relationship
Infor's biggest threat is that a lot of folks still don't really know about Workday or have not...
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Product
Infor CloudSuite has the makings of a system that would work. It does allow us to create...
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Culture, Operations
I have never seen such a lack of training in a system as I have seen with Infor CloudSuite. The...
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Operations
When Infor went to the cloud, they did an extraordinarily poor job of moving to the cloud...
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Operations, Product
In competing systems, on my phone, I can hire, fire, or promote someone or increase someone's pay...
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Operations
The Infor implementation was extraordinarily poor, and the support from Infor is exceedingly poor....
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Culture, Relationship, Value
If I ever had an opportunity to analyze Infor against Workday, Workday would win all day long, and...
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Culture, Product
In Infor's system, if a customer gives me a requisition and I put my requisition number in, I cannot...
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Product
The Infor HR module does not talk to the finance module. We have our organization chart of who...
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Product
There is simple functionality in Infor’s supply chain module. In the supply chain module, we have a...
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Product
In the system, we are trying to determine how much overtime we run in a period. I would like to know...
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Relationship
Infor has been very accessible. We have worked heavily with both their development team and their...
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Relationship, Operations
Infor’s biggest room for improvement is with how prescriptive they are with Infor CloudSuite. They...
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Relationship, Product
The Infor CloudSuite application has been fine, and the connection with Infor's leadership has been...
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Loyalty, Operations
With ERP systems like Infor CloudSuite, the user experience is heavily dependent on the user's...
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Product
There are so many outcomes from using Infor CloudSuite. If we are speaking in generalities, we have...
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Operations
I have two diametrically opposed opinions on Infor’s implementation services. On the upgrades, I...
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