Infor CloudSuite
Filtered view: All

Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Other Observations & Comments

I think we are receiving our money’s worth with Infor CloudSuite because there is not really an...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We are trending in the right direction. Most of our pain points stem from our go-live. We are...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We are still ironing out some issues from our go-live. Some of those issues were self-inflicted, and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Infor has done a nice job. At one point, they had a product that we purchased and licensed, but it...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Infor has a solution called Infor Go that is mobile compatible. One of the things our end users...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

It is always hard to get a good read of Infor and what is on their road map. There are a lot of...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Infor’s support is usually really good and pretty timely, although sometimes we have a lot more...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We use the vendor's core HR system. We also use an application for tracking, transition management,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The vendor's one weakness has to do with the casual user experience. We are fine with the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Infor listens to their customers. The vendor has done a lot of the things that we have asked them to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Infor is struggling with keeping people. Finding people at Infor that know everything and can help...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Infor's product is really more than the application; it is a whole tool set that has some very nice...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Infor is really advancing the tool set. Infor's operating system is a suite of global infrastructure...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

There are new systems that are on the market today that are better than Infor CloudSuite. If we had...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Infor should consider reducing the number of upgrades per year to minimize downtime; right now,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Infor needs to improve their customer service response time and follow up with issues and tickets...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Reporting out of Infor’s system is probably the largest gap. Infor’s report writing needs to be...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

The vendor needs to continue to add features and functionality that address current real-world...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We are on the cloud, but we as customers have little to no insight as to how we are performing. If...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Even though the upgrades have gotten better, Infor will fix one thing and sometimes something...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Infor tries to do their best at keeping promises, but I wouldn’t say they keep all of their...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Supply chain–related things are complicated, and CloudSuite is not as user friendly and intuitive as...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The Infor customer service team is behind the eight ball. Tickets for normal issues hang out for a...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The customer engagement that Infor has been doing has been very admirable and positive, especially...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We very frequently dig our heels in and say we need to do things a certain way at our organization,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The people on Infor’s development side kept their promises, but the people from Infor’s consulting...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are certain functions in CloudSuite that require a lot of customization to work. In some...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We are moving away from Infor CloudSuite because the quality of the product is pretty bad. At least...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Infor’s product documentation needs to be up-to-date, and Infor needs to do more testing. They do...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product's reporting functionality is definitely a sore spot. There are lots of new tools that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

In terms of cutovers, Infor has improved significantly. Infor delivered on our HCM cutover. They...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Infor manages a lot of things well. We are a very complex organization. And when it comes to ERP...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We still have to use the Back button in the browser, and that drives me nuts. We are in 2022, so the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When we need something from the support team, they require some nudging. Our contact person is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

The vendor is doing very well so far. Moving to the cloud is a way of moving to the latest and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We save hundreds of jobs by going to Infor, so from that perspective, I would probably go to Infor...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Infor doesn’t keep all of their promises; the system is supposed to be usable, but the reporting is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

The product has a lean portfolio management (LPM) function that will be sunset in March. I like that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

I have experience with one of Infor CloudSuite's competing products that is easy to use, and Infor...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

We had an outage recently, and it took Infor a little time to get on the phone. But once they got...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Infor has had a lot of turnover. Their executive liaisons come and go.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

When we show Infor parts of the system that aren't working, they will hop on and fix the issues very...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

We have gotten pretty good support from Infor. We have to escalate things from time to time, but we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We had a hard time getting the training that we needed for the system.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

The vendor doesn't nickel-and-dime us. A lot of the fixes that they do for us are on their own time.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Our organization has had some major struggles with trying to get the system to work. We haven't been...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

It isn't easy to understand how the vendor organizes the solution's updates and manuals. We have to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Infor needs to clarify certain payment functions within the system. A lump sum of credit will go...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have individuals that we speak to at Infor who have the power to get things done for the most part....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We participate in focus groups, and we get to provide feedback on some changes that the vendor is...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Having more dashboard analytics to help with measurables would really help us with achieving our...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is really good, operationally speaking. We can accomplish just about whatever we want...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We don’t have to make a lot of changes when it comes to designing workflows in Infor CloudSuite. It...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

The vendor works with us. We pay for the customer service experience that they offer, which is like...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We don't have to consistently wait on Infor to look at a ticket and provide an answer or review....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Infor could shore up their ability to be proactive with a client. They do that poorly.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

With Infor, we get what we pay for. People continue to stay with Infor because of the cost.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Other vendors have two big updates a year that they put out, and clients have to test and approve...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The unexpected charges from Infor have been a point of contention for us. Infor charges for every...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Infor believes that what they have is cutting edge and I don’t know why. They fall short in a lot of...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The way Infor wants us to interact with this tool is like a full-time job. Something has to get...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a client service executive, but we pay for that person. Their interaction and involvement...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

In terms of driving tangible outcomes, Infor falls short. Other vendors provide tools for their...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Infor is a bit behind on understanding road maps and yearly budgets. They can't ratchet down dates....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

When we tried to update the software to our present version of the product, we had some real...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are some shortcomings with some of the tools in the product, like the mobile supply chain...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor’s reporting suite of products leaves much to be desired. Infor has a lot of tools but...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Infor CloudSuite is a great standalone tool, but Infor does a poor job of packaging it as a total...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are sprinkles of core functionality that work well in the product, like mainstay items for the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

When we start getting into things that aren't part of the vendor’s core expertise in the HR space,...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

I think Infor could improve in a couple of areas, like connectivity with general-purpose I&Os. There...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I am optimistic about the future of the product. When we first started using it, the product was...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

By using CloudSuite, we have been able to put more control in the users’ hands when it comes to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would purchase the product again because I feel that Infor is committed as a partner. I have seen...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Infor keeps their promises, but I feel like they release some things a bit before they are really...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have had some issues with the mobile supply chain functionality in the product for handheld...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

The salespeople promise us everything, but the implementation team cannot fulfill all of those promises....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

The product's ease of use depends on who we ask. I think it is easy to use, but that is not the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

My biggest complaint about Infor is that they are not proactive at all. Infor is always just...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Support has been a problem with Infor. The support for the older Lawson products is a lot timelier,...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have pretty good visibility with the Infor executives because we are proactive and loud; that is...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like the mobile access and mobile usability of CloudSuite. That was a big reason why we switched...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I like how integrated CloudSuite is with all of the different modules. We used to not have supply...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We really want Infor to be partners with us, and they have gotten better. I can tell they are...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We had an issue with the HR piece of CloudSuite that caused some serious problems. It is not easy to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We were not truly trained on how to use the product. The resources the vendor gave us were not...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

CloudSuite meets our basic needs, but it is really hard to use, and tracking things in the system is...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

I don't see the road map that is going to get us to the next level. Infor doesn’t see the vision of...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

I couldn't recommend the product to a colleague. CloudSuite needs more time to work itself out, so I...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Sales and Contracting

We had to go to Infor recently with multiple things that we thought were contractual in nature and...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

Part of our goal was to have an integrated system. When buying this system, we were buying it for...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

As clunky as the front end is, we can place orders, issue purchase orders, and pay invoices. We can...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The overall application didn't really improve much in the new version in terms of a customer user...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

This version of the system is a newer version for Infor. My sense is that Infor wasn’t quite ready....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Infor’s ticketing process is cumbersome, and there is a lack of responsiveness. Infor’s first...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

So far, the product is making business worse. We are still hopeful that we can get to a certain...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor's greatest strength is their adaptability. They have really focused on making...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The vendor's biggest weakness is that they haven't fully integrated all of their products. They are...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

I would recommend this product to folks who are going the multitenant route as long as they don't...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like where Infor is going, but they need to really spend time with their clients with homepages....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Infor is one of the better vendors when it comes to customer service. They are very responsive. The...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Infor needs more active manuals and other resource materials for new customers coming on board. The...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Infor has a tremendous amount of vision and many goals to keep improving things. With continual...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Infor could think about combining some of the different types of screens or streamlining the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We have been able to reduce how many third-party systems we use by using one integrated platform,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Infor is not able to go into our system and look for issues or errors. We have to replicate an issue...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

There is a lot of complexity around reporting within Infor's system. The vendor has not come up with...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Infor is willing to connect with us and really understand our needs. They listen and show that they...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We knew there would be bumps in making Infor's system part of our workflow. There always are bumps...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Every once in a while, especially when the vendor does an upgrade, it takes some time to have the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Infor promised to have direct product support. There ended up being a revolving door on the vendor's...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

When we went through the RFP presentations with Infor, we should have asked whether the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We have sat down for training with Infor and asked questions that they haven't known the answer to....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Infor’s support has improved tremendously. We can talk to a real person, and we have regular calls...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Infor nickel-and-dimes us. We have to pay for a lot of separate modules that we thought were already...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Infor was not involved in the implementation at all for a long time. They said we had an...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Infor struggles with reporting. Our HR department still does not have reports today. If we want the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

In Cloudsuite’s functionality for inventory cycle count, we cannot have more than one person doing...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

There is no training from Infor. We ask for it, but there isn’t anything. They just tell us to go to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I can't figure CloudSuite out. The terminology is so foreign.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I think Infor listens. We have asked for enhancements, and we have seen them put into the product.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are very optimistic about the future with Infor. We have a really good relationship with the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

CloudSuite is a good quality product that is still in its teenage years in terms of maturity, but...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Infor's training system works pretty well. The vendor trains a few people, and then those people...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Infor is very quick to give us the support that we need, especially at the executive level. We have...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We like the product. Our bar is very low. We chose the product because it can integrate our finance,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Infor lacks speed and urgency when it comes to responding to issues on their financial side. We feel...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Infor doesn't have the best product on the market. However, for what we are paying, Infor's product...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

I know that Workday has a better product than Infor right now. Infor hasn't been in the ERP area as...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Infor's product is flexible. It gives us the tools that we need to create just about anything that...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Infor is pretty good at delivering us the things that we need, and they are working on getting...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I appreciate that Infor has openly acknowledged that there are challenges to creating a forum for...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

With the issues that we have had, all of the top executives have been involved. They have stayed...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

CloudSuite is an extremely complicated system that requires a lot of maintenance, and it is rigid....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Infor's system doesn't come ready to use out of the box, and the settings are complicated. It is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I would like Infor to think about the system from an HR or payroll perspective because I want the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I put in a ticket for a very simple task that every applicant tracking system should be able to do,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We haven't had any training from Infor. All we know has been self-taught.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor’s support team is very responsive. They hear our concerns, and they get back to us...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

Most of my pain points are with the talent management module. I would hope that the vendor is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system's screen real estate is poor. The system doesn't provide a lot of information on the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Infor doesn't nickel-and-dime us. The cost of the product is just a big price to pay every month.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We did not use Infor's implementation services. The whole implementation process was really messy....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We don't really use the vendor's training modules. There is a lot of training available. The cost is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

CloudSuite is a very complicated system with a lot of interdependent connections within it. If we do...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our average monthly release includes in the neighborhood of 100–150 bug fixes. So the vendor is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have gone through multiple vendor executives over the last few years, and all they really focus...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vast majority of our users are people who are ordering supplies. If we were to type in the word...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

CloudSuite will have things in the future, especially on the HR payroll side, that weren't going to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

We have an implementation package that isn't so nitty-gritty that the vendor comes back with every...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Multitenant cloud systems are really hard to upgrade. We stumbled a bit out of the gate with the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

Infor relies on AWS, and when AWS has outages, we have outages. The system's responsiveness and...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

A couple of particular functions have left a very bad taste in our mouths, but by and large, people...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

The approval workflows sometimes used to be a little funky, but we improved those. The previous...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

One of our executives had a high expectation for certain standard financial reporting within the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

We have a traditional support dynamic with the vendor. When we go into the support queue, we get...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The vendor does a really good job of identifying when they think there is a problem in the system...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

If our other system hadn't been at the end of its life, I don't think we would have gone through the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

At a KLAS summit in the past, KLAS identified some gaps for Infor. However, that process fell apart...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Infor's biggest issue is with reporting. They have many tools, and those tools give them...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We aren't getting the data that we need from the system right now. In the future, we will finally be...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

CloudSuite works really well. We like it. Infor brings a lot of new technology to the table.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The system's functionality around reporting, analytics, and general modules is sometimes lacking in...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Infor's people are very attentive, and we make sure that we have frequent cadence with them to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Infor’s support is lacking. Infor needs to do a better job of understanding and resolving client...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Infor still has way too many updates. They need to reduce the number of updates down to maybe...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

Infor’s cloud service works really well. We have only had one outage, so we haven’t had many issues...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

When we launched the product, we didn't get the training that we needed for our staff members. We...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Project implementation teams work on deadlines, and they need a certain level of communication with...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

When we first started with Infor, customers worked with an offshore service delivery manager and a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The core functionality of the system is stable, and it works, but the reporting is atrocious. Any...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor acknowledges that the product has not delivered well for benefits, but that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have spent a lot of money on the system and haven’t gotten anything back yet. In the future,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Infor has been going through some restructuring. They laid off a good chunk of their workforce. They...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Recently, we did an assessment of the product and found that there were a lot of functionalities...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

It feels like Infor is somewhat of a partner. They have been transparent, and they have been meeting...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

I think we are going to be on Infor's system for a while. I don’t see us making a huge jump to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Lessons Learned

It is hard to say whether I would buy CloudSuite again because any comparable solutions out there...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

The system's interoperability is working fine as far as data sharing and things like that. The...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our HR people probably wouldn't choose CloudSuite again, but anyone else in our organization would....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have a good relationship with Infor. Their executives tend to be responsive to our requests.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

I like that CloudSuite is an integrated application that will receive regular updates when running...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Infor's implementation approach is to use implementation partners. There is always a level of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

It would be beneficial if Infor could figure out how to have more of a seat at the table when their...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

It would be beneficial if Infor could empower their technical support people to optimize the system...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Infor has been a great vendor to work with. When we present enhancements, Infor is very good about...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

In our old system, we could use SQL to extract data, and that is not there in Infor's system....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The payroll module has been fantastic. It is faster than the old system. There has been a big...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

Something I tell people who are considering moving to this platform is if they can maintain their...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles