Infor CloudSuite Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
Infor has really raised the bar. They had some good people, but Infor wasn’t consistent in their...
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Relationship
We have seen a lot more partnership with Infor, and that has been significantly more helpful. But...
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Culture, Value
Infor CloudSuite is not a cheap product. We were in negotiations for contracts with Infor for a long...
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Culture, Relationship
Infor always oversells. That is typical for a vendor. For example, Infor says everything is going to...
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Operations, Product
Infor delivers new technology, but if they were to say they would deliver something new next week,...
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Operations
We don't use Infor for a ton of implementation services, but for the ones that we have used them...
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Relationship, Product
Infor CloudSuite is getting better, including in the overall usability of the solution, the overall...
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Relationship
With Infor, if we need to escalate something, we can. That may just be because of our organization's...
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Loyalty, Product
We have seen some good outcomes in the A/P, general ledger, and asset management modules. But we...
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Relationship
I hear that sometimes support tickets take a long time and that other tickets go through really...
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Relationship, Operations, Product
Part of the problem we have with Infor is we don't get a lot of advance notice about what is...
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Culture, Relationship
We have worked with Infor a lot to improve one of the modules. When we first bought the system, the...
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Relationship
As a vendor, Infor continues to fail to deliver. There is a revolving door of representatives that...
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Product
Our supply chain piece has been successful for us. There is still a lack of automation...
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Operations, Product
The HR module has been a thorn in our side. It is not all connected, and things don't flow from...
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Loyalty
We are moving off of Infor CloudSuite because we don't have the functionality we need. What we have...
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Product, Value
The biggest challenge we had with the finance piece was that we couldn't get any real-time data from...
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Product
Infor was a success initially because it got us off of an old system. We have information at our...
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Product
To improve on the ease of use, Infor has to look at some of their workflows and have fewer clicks....
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Loyalty, Product
We are very efficient in Infor's system, but one area of the supply chain that we need to improve on...
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Relationship
Infor needs to change their phone and web support because it just doesn’t work that well. When we...
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Relationship, Product
The only area that we still have issues with is grants. We can’t really execute grants, but Infor is...
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Operations, Value
We knew that Infor was expensive, but we went way over budget implementing their ERP system because...
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Loyalty
I would buy Infor's system again because they are still the leader in ERP systems. I'm a huge fan of...
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Operations
We want Infor to be more like Epic because Epic is the gold standard for how to do implementations....
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Loyalty, Product
Infor does regular upgrades and enhancements. That is a lot of change for healthcare clients, and...
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Product
We are hiring and terminating people, and we do a lot of our HR transactions in Infor's system. Our...
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Loyalty, Value
For us to see any tangible outcomes, we will need to have operational adoption of the solution.
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Loyalty
In twelve months, our expectations will have increased. If everything remains the same, our...
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Product
I would like for features in the solution to be informed by someone with experience in a relevant...
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Culture
The sales team is strong, and they oversold some capabilities in the solution that aren't currently...
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Operations
When it comes to training, the prescription workflows need work.
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Product
The solution's workforce management is really bad.
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Relationship
It would be good to get better responses from support.
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Value
The vendor does a good chunk of avoiding charging for every little thing. The price structure they...
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Loyalty
Our hardest thing with Infor is that they are not built to scale for us. We can't adopt one of the...
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Operations
The initial training worked for us, and I know the vendor has ongoing training available. But I...
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Value
The vendor doesn't charge for every little thing. For example, if we go over on storage, they don't...
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Relationship
The vendor is not an innovator by any means. I wish Infor would just drive something that is so...
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Value
There is not a chance I would buy this product again. The cost and financial outlay look fantastic,...
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Operations, Product
The product's ease of use is not favorable. For as little as we have adopted in the platform,...
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Relationship
We are more satisfied with the vendor's support now that we can more easily contact the support...
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Loyalty
Our experience with Infor can't get worse. So our overall satisfaction is really only going to go...
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Loyalty, Relationship, Product
We can't take advantage of the nice features of the product because we are too busy getting the...
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Relationship
Because of the type of relationship we have with the vendor, everybody on the vendor's side we...
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Relationship, Operations
The vendor has a weekly innovation insights call. It is an hour-long call that their customers are...
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Culture, Relationship
I would tell others that when they do their shopping with Infor, they should make sure to lean into...
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Value
We are paying for the Chevrolet Cavalier, not the BMW. We are paying a fraction of what Workday...
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Relationship
People need to realize that, as they are adopting this product, they have to reengineer all of their...
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Relationship
Infor has very good monitoring that will tell us something is impacted, and then they will go on...
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Operations
The vendor will give users the keys to the kingdom to paint themselves into a corner, so users have...
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Operations, Product
We have technical debt as a part of upgrading. The vendor allows us to overlay configurations on a...
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Operations, Product
We have been unable to adopt the product's payroll side. It just doesn't work. It is not one-to-one...
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Relationship, Product
In terms of integrations, the product is not bad at sending data out and getting it in. It is the...
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Relationship
The vendor has now gone to upgrading twice a year, kind of like what another vendor does, and that...
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Relationship
Infor has still been a bit of a revolving door with executive involvement. I have a regular call...
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Relationship, Operations
Infor dedicated time to come on-site with us and do a post-go-live optimization effort. The...
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Loyalty, Relationship
Infor keeps their promises eventually; it just takes them longer. There are still individual modules...
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Operations, Product
Infor CloudSuite’s general HR, finance, and supply chain things are all in the cloud. It is just the...
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Relationship, Product
ERP is a really tough space where everyone always seems angry, even though that isn't always true.
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Product, Value
Infor CloudSuite's recent update really brought us a better UI and workflow. That has been...
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Culture, Loyalty
Infor has come a long way from where they were a couple of years ago. It is huge progress. Even with...
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Relationship
Infor’s support has been pretty good for what we have been using it for, and their executives have...
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Culture, Product
Infor CloudSuite is working for our financial team, but there are some things that are a little...
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Culture, Value
We didn't pay a whole lot for Infor CloudSuite compared to other solutions, so we accept that the...
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Culture, Operations
Infor keeps all promises in general. They want to do what they say they will and they get started on...
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Relationship
I really feel like Infor is trying to listen to their customers and adjust. The vendor supports...
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Loyalty
When we went with Infor, I wish that we had done a better job of evaluating other tools. We didn't...
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Product
Infor CloudSuite is complex. Seasoned users are in a much better place than novice users. The...
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Relationship
Our customer success executive at Infor is really responsive, and they have tried to give us other...
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Relationship
The problem with Infor’s executive involvement is that the vendor continues to lose people at the...
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Product
I have been in this space for a long time. I would never recommend an ERP system. All of the systems...
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Relationship
We are trying to make Infor our strategic partner. I have recently been assigned a new managing...
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Culture
We had some issues with Infor's Birst product. It was a bad bill of goods, so the vendor's promises...
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Product
We are finding that Infor’s base product has some shortcomings. Mostly I find that in our...
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Value
I don’t think Infor tries to avoid charging for every little thing. I wouldn't say there are hidden...
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Relationship
Infor’s consulting services aren't proactive. As of late, we have partnered with Infor to do a...
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Operations
I joined all of the training for our recent implementation, and it was well done. I haven't heard...
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Product
Infor CloudSuite’s support of our integration or interoperability goals is poor. We still find that...
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Operations, Product
I have worked with Infor for many years, and they don't do the upgrades and the cumulative updates...
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Relationship
I don't use Infor’s support very often, but I do understand a couple of things that are issues. One...
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Product
Infor CloudSuite works and does what it is supposed to do as an ERP system. We appreciate that the...
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Operations, Product
Performance has been an ongoing struggle with Infor CloudSuite. The transition from our last...
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Operations
Before we switched to Infor CloudSuite, our old system was less proprietary, so there was a lot more...
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Relationship
Infor could really improve by sharing success stories and specific examples from other customers....
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Relationship, Operations, Product
I think there can be improvement in Infor CloudSuite from a control perspective. Because the...
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Product
We can't get canned reports in Infor CloudSuite, so we have to customize every single report. We...
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Loyalty, Operations
The whole intention of moving to Infor CloudSuite was to help streamline things and make them go...
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Relationship
We have had tickets open with Infor for months, and we go back and forth through email and lose a...
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Loyalty, Relationship
There are a lot of things that need to be fixed, and people are frustrated. We are working with the...
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Relationship, Operations
Infor has experts, so they should know how their system works, but they have gaps in understanding...
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Relationship, Product
Infor CloudSuite can do all the things we need. For example, our team loves the inventory tool. It...
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Operations, Product
We would like more help with major upgrades for Infor CloudSuite. The upgrades are intense for small...
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Operations
It would be helpful if Infor pushed more education. They say they can come on-site, but they should...
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Operations
The success of our implementation is a reflection of a few things. At some point in time, we went to...
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Product
From a product perspective, things are going pretty well. But I can't believe that in 2024, as an...
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Operations, Product
There were some growing pains and some setup issues that were our fault. With better testing, some...
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Product
The payroll piece just works flawlessly. Getting there was a bit of a lift because there are so many...
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Product
Infor CloudSuite is clunky, and sometimes there is a button in the left-hand corner, but it isn't...
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Product
The system is in the cloud and is managed by Infor. They have some type of reporting system that we...
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Product
Infor CloudSuite has flexibility and the ability to tailor it to do things and bolt on additional...
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Operations
Infor has delivered a lot of new functionality in the last couple of years. I can't really complain...
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Culture, Loyalty, Value
Whether I would recommend the product would really depend on what someone was looking for. If they...
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Relationship, Product
Infor CloudSuite is not as flexible in its roles as our previous system was. An approver can only...
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Operations
The implementation of Infor CloudSuite went very smoothly, and it is very good at keeping checks and...
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Operations, Product
The screens in Infor CloudSuite are not very intuitive and can be a little confusing. For example,...
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Operations
Most of the training from Infor follows a train-the-trainer model. The training is all internal once...
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Product
Infor CloudSuite is meeting a need, but it is not meeting it as efficiently as it could. There are...
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Value
Infor charges a lot for anything outside the delivered platform, like configurations. Anytime we...
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Operations
There is a trend with Infor implementations. Whenever there is an upgrade or we have to implement...
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Operations
Infor has a very nice training platform. Lately, they also have quite a few free training courses on...
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Culture
Infor’s salespeople promise everything, but there have been a few items that we want to implement...
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Loyalty, Product
Infor is doing semiannual releases now instead of monthly releases. We have found the updates a lot...
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Culture, Product
A lot of people say Infor CloudSuite is click heavy, but overall, people are pretty happy with the...
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Loyalty, Relationship
We don't really know where Infor is going long term. We usually get a road map for the next release,...
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Relationship
Infor’s support has gotten a lot better, but everything depends on who we get. Sometimes they are...
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Relationship, Product
We used to have an Infor CSM that was really good, but now we cannot find one that works well for...
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Operations
Infor requires an implementation partner to put the system in, and there are no standards. The...
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Operations
The end-user training documentation was not very good. Depending on the module, we started from...
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Operations
We have been live for some time and are not using the tool to the fullest. Our implementation...
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Loyalty
I like that the system is integrated and that our data is all there. I like that we are going to get...
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Loyalty, Relationship
Unfortunately, our marriage with Infor is not going too well. We are still using the product, and we...
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Loyalty, Relationship
We are pessimistic about Infor, and I don't see us staying for the long term with them. There is a...
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Loyalty, Relationship
Infor's biggest challenge is that they are behind the eight ball in terms of where they need to be....
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Product
We need better reporting, and Infor has made promises regarding this but has not delivered. The...
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Relationship
My likelihood of recommending Infor CloudSuite depends. If someone doesn’t have a strong technical...
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Operations, Product
I'm sure Infor CloudSuite can support our integration goals. I lack folks who understand the data to...
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Product
Infor CloudSuite is an excellent product. We really love the supply chain module and its alignment...
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Relationship
Infor’s support is awful. If we submit a ticket, we have to be very specific about what we are...
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Culture
Infor shows customers the in-a-perfect-world end product. That is where Infor lacks in their sales....
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Product
The end users don't like the GUI of Infor CloudSuite. They get used to it. Infor calls the screens...
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Loyalty, Product
We have some challenges. Some of them have to do with some of our financial reports. However, the...
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Operations
The quality and effectiveness of Infor’s training is terrible. An ideal training program would...
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Relationship
It seems all I do now is send tickets to make all the technical work occur. Someone who has...
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Relationship
Infor is pretty good with proactive service. I have the contact information for all the people who...
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Culture, Loyalty, Value
How well Infor CloudSuite is driving tangible outcomes is split in the middle. Our supply chain team...
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Value
In terms of the product giving us our money’s worth, we are doing well. We have a screaming deal....
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Relationship, Operations
I think that Infor needs to stress the continuity of the client relationship. They have to be...
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