Infor CloudSuite Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
Commentary Summary
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User Commentary
Value
I like Infor's system, though people have different opinions about it. One of the major challenges...
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Product
Infor's system is very refined. If it is optimized and built correctly, it can be very efficient...
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Operations
When Infor CloudSuite launched, it was not fully ready. The implementation took a long time, and the...
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Relationship
The vendor has excellent customer support. They also provide early access opportunities where we can...
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Relationship
I am actually pretty happy with Infor CloudSuite. The vendor has a great customer service team and...
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Relationship, Product
Infor partners with us quite a bit. They come out fairly often, but at this point, there aren’t a...
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Relationship
Infor needs to improve their customer support responsiveness and be more proactive about bringing...
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Relationship, Operations, Product
With the right development resources, we can make Infor CloudSuite run very fast, but we have to...
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Relationship, Value
Infor needs to improve their level-one support team. Too often, the level-one support staff points...
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Loyalty, Product
Over the last few years, Infor has significantly increased the product's capabilities, especially...
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Relationship, Product
Infor does a good job with public-facing documentation, but it is largely surface level. That...
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Relationship
Infor’s support team is strong in several areas. They are very good at pointing us to documentation...
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Value
There are times when unexpected charges with Infor come up during project implementations. In those...
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Operations
Infor could significantly improve their training by updating it and making it more in-depth. Much of...
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Loyalty, Operations, Product
We are investigating other products. We have not been satisfied with Infor CloudSuite. Infor seems...
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Relationship, Operations
We had implemented an aspect of Infor CloudSuite, but then about a month after the go-live, we had...
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Relationship
If I had been asked a year ago, I would have said that Infor absolutely does not keep all of their...
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Operations, Value
Infor doesn't really offer a lot of training. They just give us videos to watch. They do have some...
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Value
Infor avoids nickel-and-diming overall; it is just that there are some areas where I think they...
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Relationship, Product
We still have so many end users who struggle with the Infor CloudSuite. We have brought in a managed...
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Operations
Our initial experience with implementing Infor's products was a disaster. For the following...
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Relationship, Product
Infor CloudSuite does integrate with our Epic solution. We are ingesting files, but we ran into a...
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Loyalty
Infor CloudSuite may not be part of our long-term plans because Epic just announced that they are...
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Relationship
Infor really tries to keep their promises, but I can’t say they do it all the time. Their support...
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Loyalty
The product is easy to use, but I think once we are on multitenant payroll, it will be a lot easier....
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Operations
We have done a lot of work with other vendors for implementations, but Infor has now come back and...
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Relationship
Infor is partnering more and more with us. A few years ago, we didn't have a very good relationship...
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Culture, Value
Infor consistently delivers new functionality. However, our product users are not always willing to...
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Culture, Value
Infor is all about their new Infor Velocity Suite, and they say we can try it and that we will get a...
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Relationship
We use Infor’s online ticketing system every day, and it is better, but it is still hard to find...
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Relationship
We definitely have leadership involvement from the vendor, so if I can't get what I need, I...
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Operations
We have delivered functionality around a system that recommended we implement because it would help...
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Culture, Value
Infor has gotten way better about not charging us, but it is a fight with them a lot of the time. We...
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Operations, Product
We have put in specific requests to Infor to change their products, and they have listened to our...
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Product
We have successfully aligned our organization, so all of our locations are now on a single ERP...
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Product
Our biggest pain point with the general ledger piece is still financial and supply chain reporting....
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Product
With the HR and payroll module in Infor CloudSuite, we can successfully generate paychecks, and that...
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Operations
We needed significantly more training from Infor that explained how the system was built, how it...
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Value
Infor charges for every little thing. We definitely did not get our money's worth out of the system....
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Product
For finance, I feel like reporting needs to be a lot better. The vendor doesn't have solid...
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Culture, Operations, Product
There are some fundamental things that are just not right with Infor CloudSuite. Our build was more...
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Culture, Product
We haven't achieved the full scope of the supply chain and materials management module. From a...
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Product
We have a visualization of payroll timekeeping and enhanced accountability in Infor CloudSuite. On...
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Operations
Implementing Infor CloudSuite was a royal pain. On the HR side, people were better prepared, and the...
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Loyalty, Value
With Infor CloudSuite, we are able to streamline our benefit enrollment process. In terms of...
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Loyalty, Product
From an accounting perspective, Infor CloudSuite has been good, but we have had some challenges with...
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Culture, Loyalty, Product
The supply chain and materials management portions of the system have been pretty good. I don't...
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Relationship
The level of attention that I get from Infor is probably the best out of any of the vendors that I...
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Relationship, Operations, Product
We get a monthly update from Infor. They are one of the only vendors that gives us updates every...
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Culture, Product, Value
When we look at our accounts payable, even though we use a front-end application that brings in...
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Product, Value
From an HR perspective, one major success with Infor CloudSuite has been drastically reducing our...
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Product
The finance, general ledger, and A/P modules in Infor CloudSuite have been better than what we had...
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Loyalty, Operations
We previously had a mobile supply chain module with Infor, and this version has gone fairly well...
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Loyalty
In the supply chain space, we implemented an OCR, and that allowed us to move away from a voucher...
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Relationship, Operations
We are working on improving our partnership with Infor for a couple of reasons. We have had some...
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Relationship
There are things that we have had to hound Infor about when it comes to support, and that has been a...
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Relationship
We have had just a couple of enhancements that Infor has provided us that haven't functioned, and...
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Product
We have quite a few integrations with Infor CloudSuite. The integrations we have struggled with the...
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Operations
Some of the dissatisfaction that we are seeing with Infor CloudSuite is because of how Infor does...
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Value
If we didn't push back a little bit, Infor would charge us for every little thing. But when pushed,...
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Product
Our biggest issue with the HR and payroll module in Infor CloudSuite is the lack of benefits...
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Relationship
Infor's support people deserve very high marks. We have been very pleased with the support that...
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Operations, Value
Infor has been a little bolder in asking us to stick to what we have agreed to, including some...
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Relationship, Product
Infor has solutions that are now materializing that were vaporware before. However, the vendor is...
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Relationship
When something goes wrong with Infor CloudSuite, Infor will send us a note about it before we...
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Relationship
Infor is still willing to hear our feedback. I really appreciate their partnership on that...
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Product
In Infor CloudSuite, it takes hours for us to export our roster of employees. I can go to a...
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Loyalty, Relationship, Operations
Our organization experienced significant difficulty with rolling out Infor CloudSuite's payroll...
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Product
Organizations are moving around, and there are mergers and acquisitions happening all the time....
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Relationship, Operations
Infor has some tools that help with conversion and migration, but they are limited in their...
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Product
We have never missed a payroll with Infor CloudSuite. When we started using Infor's new HR payroll...
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Loyalty
I don't think we use the supply chain and materials management module as effectively as we could. It...
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Relationship, Product
We occasionally feel like we understand some changes to the solution that would make it better for...
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Relationship
We have had a pretty dramatic change in the last year or two, and part of that was on us. We were...
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Relationship
Unfortunately, Infor is not proactive. We actually pay for a different service because the Infor...
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