Infor CloudSuite Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship, Operations, Value
Support from the vendor has been a struggle since we went live with the solution. We rely on managed...
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Relationship, Value
Our customer service liaison from Infor is good, but they can't cut through the red tape. I can't...
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Relationship
We encountered an issue that should have taken a week to fix, but it ended up taking several months.
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Loyalty, Operations
I preferred Workday to Infor, but our team only knows Infor and was determined to stick with them....
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Relationship, Product
Infor CloudSuite does what I need it to do, and I can get information.
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Operations, Product
Infor CloudSuite is not super intuitive. Some things feel like they are in weird places on the...
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Relationship
Infor has helped us with performance improvement. They have helped us with customizations and...
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Culture
Infor’s contract management module is not well-developed. They are very new to the contract...
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Relationship
Infor’s support model could be more responsive. Their support model sometimes lacks the...
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Operations
Infor could make their training more up-to-date. Some of the training materials are fairly aged, and...
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Relationship, Operations, Product
With Infor’s main landmark product, they do an outstanding job, but they have bolt-on products they...
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Culture, Operations, Product
We originally came from Lawson, the legacy product that we had for years, and the transition was not...
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Relationship
The international part of Infor makes me feel like they are a stable company that isn't going...
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Operations
Infor does some snippets of release training. They have some free learning things that are quite...
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Culture, Relationship
When we had a situation where we suddenly had to accomplish something in a short amount of time, I...
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Culture, Loyalty, Relationship
Infor is very proactive. However, the negative side to that is that we have surprise visitors come...
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Relationship
Infor partnered with us quite well. Someone from Infor came on-site at a certain point and shadowed...
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Loyalty, Relationship
I like Infor's early-adopter concept. Some people want to be on the edge. Some people can afford to...
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Relationship, Product
We had some serious problems with our devices. It took a lot of effort on both our part and Infor's...
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Relationship
Infor keeps their promises, but at times, they rush things. Sometimes, when things are released,...
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Product
We were able to consolidate one of our entities to align with the rest of our entities’ fiscal years...
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Operations, Product
The system's ease of use can be challenging for users in Infor CloudSuite. There are some things...
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Loyalty
Infor tells white lies, but they keep their promises. Infor is in our long-term plans. We are...
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Culture, Product
Infor's application itself is pretty solid. It is not as well known. They don't have the same...
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Product
The application is meeting our needs. We are running our business. We are running all of our supply...
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Relationship
The vendor's support really varies depending on the issue, but sometimes we have a hard time getting...
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Product
In terms of the supply chain module and the application performance, there is still a lot we need to...
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Operations
Initially, we got a bunch of training from Infor. It was pretty in depth and good. But then weeks...
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Product
We have so many different integrations with Infor. Some of them are working okay, and we need to...
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Relationship, Operations, Product
We recently had an issue where Infor did some standard maintenance. Something broke, and one of our...
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Operations, Product
In terms of the actual finance portion of the application itself, I give Infor credit because we had...
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Relationship
One area that Infor can improve is that we have, at any given time, a number of open support cases...
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Culture, Product
The supply chain product is working a little better than the other modules of Infor CloudSuite....
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Operations
Infor's implementation was very rocky for us. Infor CloudSuite is not working as promoted....
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Loyalty, Relationship
A couple of years ago I rated the vendor well, and the leadership has changed significantly to the...
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Relationship, Product
We have had major issues with Infor in the last couple of years. We have really declined. There has...
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Loyalty, Relationship
In the last couple of years, Infor has really dropped the ball in terms of addressing many of the...
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Relationship, Operations
I haven't been too impressed with the system from a support or project management standpoint....
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Culture, Product
Infor CloudSuite never works as promoted. It almost gets there, but it seems like it never gets to...
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Relationship
Infor has gotten better at telling us about problems proactively. There used to be a significant...
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Loyalty
I would buy Infor CloudSuite again because I don't see any of the other systems we have looked at...
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Culture, Operations, Value
We would like Infor to not try to bring an agreement for a significant amount of money in front of...
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Relationship
The biggest drawbacks to the finance module in Infor CloudSuite are support and documentation. There...
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Operations, Product
The HR payroll module in Infor CloudSuite is functioning. I don't know how happy we are with it, but...
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Operations, Product
We have a lot of users who interact with different modules in Infor CloudSuite on different levels,...
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Operations
One of Infor's biggest gaps is that they don't require training. Users have to pay extra for...
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Relationship, Value
Infor's customer support used to be a lot worse. It has definitely improved significantly over the...
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Loyalty, Product
The reporting piece of Infor CloudSuite is still a challenge, especially with the role of reporting...
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Loyalty, Relationship
Infor was a front leader in the market several years ago, and they have fallen behind. I think they...
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Operations
I would tell others implementing Infor CloudSuite to make sure that the third-party implementer they...
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Operations
Infor CloudSuite's ease of use is getting better. I have done a lot of work with Infor. One of the...
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Culture, Value
There was a situation where we were told by Infor that something was billable, and we fought it, and...
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Operations, Product
We had some situations where things were deployed in Infor CloudSuite that were pretty egregious....
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Loyalty, Product
The workforce management and HR modules are linked, so there is a lot of carryover between the two....
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Loyalty, Relationship
We are happy with Infor CloudSuite. We have no plans to try and find something else, and we are...
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Relationship, Product
There was some stuff that came down the pike recently where Infor was being proactive with regard to...
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Relationship
The vast majority of the time, I get really good responses from Infor’s support people. But the...
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Relationship
Infor’s executives are pretty involved. We have had situations where things have gone all the way up...
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Operations
Infor did a lot of training when we first went live with Infor CloudSuite, but there isn't a lot of...
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Relationship
Infor's ability to partner with us to achieve outcomes is very poor. I haven't had a lot of...
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Relationship
When we have had problems, somebody at Infor has been able to answer the phone and figure out things...
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Operations
Most people in our organization feel like they might have gotten about five minutes of training from...
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Product
We have had some major snafus with upgrades in Infor CloudSuite that have caused us some serious...
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Culture, Relationship, Value
I don't have a whole lot of hope for the future with Infor. When we go ask Infor for help, they...
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Operations, Product, Value
The finance team takes all the data out of the system and puts it into another tool to close the...
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Relationship, Operations
One issue is that when Infor does an upgrade, they pause all of the jobs, and then they complete the...
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Loyalty, Relationship
Infor's biggest threat is that a lot of folks still don't really know about Workday or have not...
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Product
Infor CloudSuite has the makings of a system that would work. It does allow us to create...
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Culture, Operations
I have never seen such a lack of training in a system as I have seen with Infor CloudSuite. The...
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Operations
When Infor went to the cloud, they did an extraordinarily poor job of moving to the cloud...
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Operations, Product
In competing systems, on my phone, I can hire, fire, or promote someone or increase someone's pay...
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Operations
The Infor implementation was extraordinarily poor, and the support from Infor is exceedingly poor....
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Culture, Relationship, Value
If I ever had an opportunity to analyze Infor against Workday, Workday would win all day long, and...
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Culture, Product
In Infor's system, if a customer gives me a requisition and I put my requisition number in, I cannot...
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Product
The Infor HR module does not talk to the finance module. We have our organization chart of who...
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Product
There is simple functionality in Infor’s supply chain module. In the supply chain module, we have a...
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Product
In the system, we are trying to determine how much overtime we run in a period. I would like to know...
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Relationship
Infor has been very accessible. We have worked heavily with both their development team and their...
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Relationship, Operations
Infor’s biggest room for improvement is with how prescriptive they are with Infor CloudSuite. They...
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Relationship, Product
The Infor CloudSuite application has been fine, and the connection with Infor's leadership has been...
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Loyalty, Operations
With ERP systems like Infor CloudSuite, the user experience is heavily dependent on the user's...
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Product
There are so many outcomes from using Infor CloudSuite. If we are speaking in generalities, we have...
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Operations
I have two diametrically opposed opinions on Infor’s implementation services. On the upgrades, I...
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Relationship
Infor has really raised the bar. They had some good people, but Infor wasn’t consistent in their...
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Relationship
We have seen a lot more partnership with Infor, and that has been significantly more helpful. But...
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Culture, Value
Infor CloudSuite is not a cheap product. We were in negotiations for contracts with Infor for a long...
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Culture, Relationship
Infor always oversells. That is typical for a vendor. For example, Infor says everything is going to...
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Operations, Product
Infor delivers new technology, but if they were to say they would deliver something new next week,...
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Operations
We don't use Infor for a ton of implementation services, but for the ones that we have used them...
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Relationship, Product
Infor CloudSuite is getting better, including in the overall usability of the solution, the overall...
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Relationship
With Infor, if we need to escalate something, we can. That may just be because of our organization's...
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Loyalty, Product
We have seen some good outcomes in the A/P, general ledger, and asset management modules. But we...
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Relationship
I hear that sometimes support tickets take a long time and that other tickets go through really...
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Relationship, Operations, Product
Part of the problem we have with Infor is we don't get a lot of advance notice about what is...
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Culture, Relationship
We have worked with Infor a lot to improve one of the modules. When we first bought the system, the...
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Relationship
As a vendor, Infor continues to fail to deliver. There is a revolving door of representatives that...
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Product
Our supply chain piece has been successful for us. There is still a lack of automation...
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Operations, Product
The HR module has been a thorn in our side. It is not all connected, and things don't flow from...
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Loyalty
We are moving off of Infor CloudSuite because we don't have the functionality we need. What we have...
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Product, Value
The biggest challenge we had with the finance piece was that we couldn't get any real-time data from...
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Product
Infor was a success initially because it got us off of an old system. We have information at our...
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Product
To improve on the ease of use, Infor has to look at some of their workflows and have fewer clicks....
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Loyalty, Product
We are very efficient in Infor's system, but one area of the supply chain that we need to improve on...
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Relationship
Infor needs to change their phone and web support because it just doesn’t work that well. When we...
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Relationship, Product
The only area that we still have issues with is grants. We can’t really execute grants, but Infor is...
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Operations, Value
We knew that Infor was expensive, but we went way over budget implementing their ERP system because...
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Loyalty
I would buy Infor's system again because they are still the leader in ERP systems. I'm a huge fan of...
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Operations
We want Infor to be more like Epic because Epic is the gold standard for how to do implementations....
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Loyalty, Product
Infor does regular upgrades and enhancements. That is a lot of change for healthcare clients, and...
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Product
We are hiring and terminating people, and we do a lot of our HR transactions in Infor's system. Our...
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Loyalty, Value
For us to see any tangible outcomes, we will need to have operational adoption of the solution.
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Loyalty
In twelve months, our expectations will have increased. If everything remains the same, our...
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Product
I would like for features in the solution to be informed by someone with experience in a relevant...
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Culture
The sales team is strong, and they oversold some capabilities in the solution that aren't currently...
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Operations
When it comes to training, the prescription workflows need work.
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Product
The solution's workforce management is really bad.
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Relationship
It would be good to get better responses from support.
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Value
The vendor does a good chunk of avoiding charging for every little thing. The price structure they...
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Loyalty
Our hardest thing with Infor is that they are not built to scale for us. We can't adopt one of the...
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Operations
The initial training worked for us, and I know the vendor has ongoing training available. But I...
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Value
The vendor doesn't charge for every little thing. For example, if we go over on storage, they don't...
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Relationship
The vendor is not an innovator by any means. I wish Infor would just drive something that is so...
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Value
There is not a chance I would buy this product again. The cost and financial outlay look fantastic,...
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Operations, Product
The product's ease of use is not favorable. For as little as we have adopted in the platform,...
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Relationship
We are more satisfied with the vendor's support now that we can more easily contact the support...
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Loyalty
Our experience with Infor can't get worse. So our overall satisfaction is really only going to go...
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Loyalty, Relationship, Product
We can't take advantage of the nice features of the product because we are too busy getting the...
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Relationship
Because of the type of relationship we have with the vendor, everybody on the vendor's side we...
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Relationship, Operations
The vendor has a weekly innovation insights call. It is an hour-long call that their customers are...
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Culture, Relationship
I would tell others that when they do their shopping with Infor, they should make sure to lean into...
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Value
We are paying for the Chevrolet Cavalier, not the BMW. We are paying a fraction of what Workday...
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Relationship
People need to realize that, as they are adopting this product, they have to reengineer all of their...
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Relationship
Infor has very good monitoring that will tell us something is impacted, and then they will go on...
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Operations
The vendor will give users the keys to the kingdom to paint themselves into a corner, so users have...
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Operations, Product
We have technical debt as a part of upgrading. The vendor allows us to overlay configurations on a...
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Operations, Product
We have been unable to adopt the product's payroll side. It just doesn't work. It is not one-to-one...
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Relationship, Product
In terms of integrations, the product is not bad at sending data out and getting it in. It is the...
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Relationship
The vendor has now gone to upgrading twice a year, kind of like what another vendor does, and that...
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Relationship
Infor has still been a bit of a revolving door with executive involvement. I have a regular call...
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Relationship, Operations
Infor dedicated time to come on-site with us and do a post-go-live optimization effort. The...
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Loyalty, Relationship
Infor keeps their promises eventually; it just takes them longer. There are still individual modules...
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Operations, Product
Infor CloudSuite’s general HR, finance, and supply chain things are all in the cloud. It is just the...
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Relationship, Product
ERP is a really tough space where everyone always seems angry, even though that isn't always true.
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Product, Value
Infor CloudSuite's recent update really brought us a better UI and workflow. That has been...
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Culture, Loyalty
Infor has come a long way from where they were a couple of years ago. It is huge progress. Even with...
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Relationship
Infor’s support has been pretty good for what we have been using it for, and their executives have...
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Culture, Product
Infor CloudSuite is working for our financial team, but there are some things that are a little...
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Culture, Value
We didn't pay a whole lot for Infor CloudSuite compared to other solutions, so we accept that the...
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Culture, Operations
Infor keeps all promises in general. They want to do what they say they will and they get started on...
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Relationship
I really feel like Infor is trying to listen to their customers and adjust. The vendor supports...
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Loyalty
When we went with Infor, I wish that we had done a better job of evaluating other tools. We didn't...
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Product
Infor CloudSuite is complex. Seasoned users are in a much better place than novice users. The...
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Relationship
Our customer success executive at Infor is really responsive, and they have tried to give us other...
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