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Infor CloudSuite
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Relationship

Infor’s customer success managers are empowered to pull in whoever they need to from any area. If we...

Sep 2023
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Director

Loyalty, Operations

There is always more to be done on the training side of Infor CloudSuite, and Infor has gone through...

Sep 2023
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Director

Loyalty, Relationship, Product

Infor has done a lot of improvements on release notes and the upgrade process, and they have also...

Sep 2023
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Director

Relationship, Product

Sometimes things with Infor happen a little too fast or need to be separated. Bug fixes should be in...

Sep 2023
||
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Director

Operations, Product

Infor has done a lot with navigation, but there are still some minor, kludgy things that are...

Sep 2023
||
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Director

Relationship

The availability of Infor’s support team is quite good, depending on the issue that we have. If we...

Sep 2023
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Director

Relationship, Operations, Product

Infor has focused a lot on the user experience in terms of how people get to things and what users...

Sep 2023
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Director

Product

Infor’s documentation needs to go a little deeper. They have improved the documentation over time,...

Sep 2023
||
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Director

Product

There is a lot of flexibility in Infor CloudSuite on the finance and GL side where we have what...

Sep 2023
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Manager

Relationship

Infor CloudSuite can be a lot sometimes. It is a large system. And it is the client’s challenge to...

Aug 2023
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Manager

Loyalty, Product

The thing Infor is doing well is investing in future technology, such as analytics and machine...

Aug 2023
||
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Manager

Relationship, Operations

Infor values customer input highly, and there are many opportunities for customers to get involved....

Aug 2023
||
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CIO

Culture, Loyalty, Operations, Product

In a broad sense, the vendor wasn't quite ready to move their product to the cloud. It was really...

Aug 2023
||
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CIO

Relationship, Product

One large challenge I have had with the vendor is that the product doesn't work. The other challenge...

Aug 2023
||
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CIO

Operations

We thought it would be easy to scan supplies with the product, but that has not been the case. That...

Aug 2023
||
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CIO

Product

We wanted to recreate the workflows that we had with our previous vendor in Infor CloudSuite, but...

Aug 2023
||
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Analyst/Coordinator

Relationship, Product

We made some strides to make some things better in Infor CloudSuite, but we haven't seen those...

Jul 2023
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Analyst/Coordinator

Value

Infor doesn’t charge for every little thing. There are things that they have looked at and realized...

Jul 2023
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Analyst/Coordinator

Operations

Infor is working on ongoing training, and they recently rebranded their learning, but it is still a...

Jul 2023
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Analyst/Coordinator

Relationship, Operations

It is super hard to get to anything in Infor’s support platform. We can't have our instance and...

Jul 2023
||
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Analyst/Coordinator

Relationship

Infor’s support has really come a long way from when they would just close out tickets for no...

Jul 2023
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Analyst/Coordinator

Culture, Value

Infor CloudSuite was really cheap, so we are getting our money's worth and what we paid for. The...

Jul 2023
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Analyst/Coordinator

Loyalty

If Infor were to actually do everything that they say they can do, I think our satisfaction could...

Jul 2023
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Analyst/Coordinator

Relationship

Infor has a rare gem in their innovation insights department. They basically take whatever our...

Jul 2023
||
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Director

Relationship, Relationship, Relationship

We have a customer success executive at Infor, but I don't know that they are in the C-suite per se....

Jul 2023
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Director

Relationship, Relationship, Relationship, Product, Product, Product

We don’t really have too many integrations with Infor CloudSuite in the grand scheme of things, but...

Jul 2023
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Director

Loyalty, Loyalty, Loyalty

We were unhappy with our former HR payroll vendor, so our management looked at our platforms and...

Jul 2023
||
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Director

Relationship, Relationship, Relationship, Product, Product, Product

Part of Infor’s challenge, as with any cloud vendor who is not managing their own infrastructure, is...

Jul 2023
||
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Director

Operations, Operations, Operations

Training with Infor CloudSuite has been better this year with the Infor U program. Out of the...

Jul 2023
||
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CIO

Product

Infor CloudSuite is clunky and too complicated. The buttons aren't self-explanatory. We try to look...

Jul 2023
||
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CIO

Relationship

The executives at Infor come and go. I couldn't even say who my point person is. When KLAS chimes...

Jul 2023
||
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CIO

Loyalty, Operations

During implementations of Infor CloudSuite, we find it challenging to make upgrades at the same time...

Jun 2023
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CIO

Relationship

Getting Infor's attention has taken a lot of muscling. People on the front line appear to follow a...

Jun 2023
||
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CIO

Relationship

We would like the vendor to recognize when there is a problem and let folks know. If there is a...

Jun 2023
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CIO

Product

I would tell friends or peers looking at Infor that the old core systems of finance and supply chain...

Jun 2023
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CIO

Loyalty, Value

We are very pessimistic about the future of Infor CloudSuite, and that goes back to the merger of...

Jun 2023
||
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CIO

Relationship, Value

We would like to see more improvement from Infor in the future. We want more accountability so that...

Jun 2023
||
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CIO

Relationship, Operations

We have worked with some really good technical folks from Infor. Infor understands the relationship...

Jun 2023
||
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CIO

Operations

The implementation process with Infor has been a disaster. We do not receive a lot of training from...

Jun 2023
||
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Manager

Operations

The implementation was lacking. We had just come off an implementation of another product where the...

Jun 2023
||
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Manager

Product

Infor CloudSuite’s functionality is good. The supply chain and finance areas are very strong. The HR...

Jun 2023
||
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Manager

Relationship

We have Infor’s executives with us whenever we need them.

Jun 2023
||
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Manager

Product

The software is functioning, but because of the way we implemented it, we are not as efficient as we...

Jun 2023
||
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VP/Other Executive

Operations

When we transitioned to the product at the go-live, Infor worked very well, and they were very...

Jun 2023
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VP/Other Executive

Product

CloudSuite’s integration is something that makes it stand out against some of its competing...

Jun 2023
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VP/Other Executive

Loyalty, Relationship

Historically, we have considered Infor a partner. Infor is listening to us, and they are moving...

Jun 2023
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VP/Other Executive

Loyalty

I wish that we had shopped the market a bit because I am hearing a lot about different options that...

Jun 2023
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VP/Other Executive

Loyalty, Product

The product’s user interface still leaves a bit to be desired. Infor says that they are working...

Jun 2023
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VP/Other Executive

Relationship

The person that is our account manager is excellent. Oftentimes we have to involve them if things...

Jun 2023
||
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VP/Other Executive

Product, Value

After our first open enrollment process on the CloudSuite platform, we saw the percentage of...

Jun 2023
||
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Director

Product, Value

We don't see Infor CloudSuite crashing all the time. The system is fairly stable. There have been...

Apr 2023
||
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Director

Loyalty

Infor is definitely bringing new technologies forward. The vendor is working on a module for labor...

Apr 2023
||
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Director

Operations

One module implementation had some rockiness, but now, we are seeing better implementation services...

Apr 2023
||
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Director

Product

We have been able to replace a lot of systems with Infor's modules. The different modules are very integrated....

Apr 2023
||
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Director

Relationship

Infor’s customer support model is to have the next available agent troubleshoot things. Not every...

Apr 2023
||
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Director

Relationship

We often see messages coming out before we see an impact on the product because Infor is monitoring...

Apr 2023
||
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Director

Relationship, Operations

Infor brings good people to the team, and the people know the specifics of the modules. The people...

Apr 2023
||
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Director

Product

Being a multitenant customer really does bring feature functionalities quicker because we just don't...

Apr 2023
||
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Director

Culture, Value

Infor is good at charging what they commit to charging. But the vendor does keep track of every...

Apr 2023
||
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Director

Product

I don't have a full picture of the care and feeding of the system. I have to manage more involved...

Apr 2023
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VP/Other Executive

Product, Product

Infor CloudSuite is a very nice change from where we were with Lawson. In terms of ease of use, the...

Apr 2023
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VP/Other Executive

Loyalty, Loyalty, Product, Product

We are looking for a comprehensive reporting data model and reporting tools that are easier to...

Apr 2023
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VP/Other Executive

Relationship, Relationship

Infor sometimes attempts to draw the line between support and consultative services. The vendor is...

Apr 2023
||
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VP/Other Executive

Relationship, Relationship

We escalate items to Infor if there are things that our implementation partners need help with, and...

Apr 2023
||
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Director

Relationship

The biggest strength that Infor brings to the table is their strong partnership. They truly want to...

Apr 2023
||
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Director

Relationship

We like Infor’s executive involvement with our organization, their close partnership, their...

Apr 2023
||
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Director

Product

We would like Infor to make the user interface more consumer grade and mobile friendly in terms of...

Apr 2023
||
(0)
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Director

Loyalty, Operations

During one of our implementations, choices were made about our approach, and we all learned together...

Mar 2023
||
(0)
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Director

Product

In general, Infor’s reporting strategy is a constant challenge and struggle. We are challenged with...

Mar 2023
||
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Director

Operations

We had a several-month-long assignment with a product, and Infor helped us get our environment up...

Mar 2023
||
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Director

Relationship, Operations

We do not have an executive contact anymore. We had one during the implementation, but once we...

Mar 2023
||
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Director

Relationship, Product

We use one of Infor’s lesser-used modules, which is pretty important to our operations. I am sure...

Mar 2023
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Director

Loyalty, Product

On the integration side, there is no prebuilt connectivity with EDI exchanges. I believe that is on...

Mar 2023
||
(0)
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Director

Product

A challenge with the mobile supply chain product is the layer of systems. There is Chrome, the...

Mar 2023
||
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Director

Operations

At the time we were implementing the product, there weren't a lot of Infor CloudSuite consultants...

Mar 2023
||
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Director

Operations

Infor has some good training materials on their Infor campus. They are taking steps to revamp some...

Mar 2023
||
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Director

Loyalty, Relationship, Product

Some of the enhancements and road-map things that Infor has done tell me that they are on the right...

Mar 2023
||
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Director

Relationship

The quality of Infor’s run-of-the-mill support has improved. Infor has put a lot of attention on the...

Mar 2023
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VP/Other Executive

Relationship

The Infor folks I have worked with have been good. There are components of the product that our team...

Mar 2023
||
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VP/Other Executive

Product

I will give a relatively high score for the product's ability to support our organization’s...

Mar 2023
||
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VP/Other Executive

Culture

Infor has a vision for their product, but I am not sure whether they are realistic about what is...

Mar 2023
||
(0)
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VP/Other Executive

Operations

I have been really happy with a lot of the things that Infor has been doing lately. They are having...

Feb 2023
||
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VP/Other Executive

Relationship, Product

With Infor CloudSuite, we don't have as many user groups as we do in other products, so things are...

Feb 2023
||
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CIO

Product

Infor CloudSuite comes with some good reports, but we also have the capability to do custom reports....

Dec 2022
||
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CIO

Operations

The first six months with Infor were horrible. We made an informed decision to continue with the...

Dec 2022
||
(0)
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CIO

Loyalty, Relationship

Our individual teams are slower than usual right now because they are learning a new system in Infor...

Dec 2022
||
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CIO

Relationship, Product

The product's supply chain management functionality is Infor’s weakest area. The vendor is very...

Dec 2022
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CIO

Product

Infor’s big gap is on the analytics and reporting side. Infor Birst is a failure, and Infor will...

Dec 2022
||
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CIO

Relationship, Operations

Infor is still organizing themselves in their service model, and there is a revolving door in terms...

Dec 2022
||
(0)
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CIO

Relationship, Product

Infor seems to be acquiring other systems, even to address reporting functionality, and they are...

Dec 2022
||
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CIO

Culture, Relationship

Infor tries to keep their promises; they don’t intentionally say they won’t live up to their...

Dec 2022
||
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CIO

Loyalty, Operations, Product

We have reached a new base camp, but there is still a climb ahead. Things have gotten better, but...

Dec 2022
||
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CIO

Culture, Value

Financially, Infor has been pretty good, and in recent negotiation conversations, I have seen an...

Dec 2022
||
(0)
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CIO

Operations

Training is an area of opportunity for Infor. The vendor's training is not very forthcoming, even...

Dec 2022
||
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CIO

Relationship

Infor has decent support, and they are getting much better at being proactive. When I reach out,...

Dec 2022
||
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CIO

Culture, Product

Infor CloudSuite is pretty intuitive for the average employee who has to get in and do their thing....

Dec 2022
||
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Manager

Relationship, Product

We are in an on-premises world, and the mobility of Infor CloudSuite is huge.

Dec 2022
||
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Manager

Relationship

We have an account executive that we think very highly of.

Dec 2022
||
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Manager

Culture, Product

I would tell a friend looking at Infor CloudSuite that the product is very solid and that its...

Dec 2022
||
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Manager

Value

I think we are receiving our money’s worth with Infor CloudSuite because there is not really an...

Nov 2022
||
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Manager

Loyalty, Relationship, Operations

We are trending in the right direction. Most of our pain points stem from our go-live. We are...

Nov 2022
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Manager

Operations

We are still ironing out some issues from our go-live. Some of those issues were self-inflicted, and...

Nov 2022
||
(0)
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Manager

Culture

Infor has done a nice job. At one point, they had a product that we purchased and licensed, but it...

Nov 2022
||
(0)
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Manager

Loyalty, Product

Infor has a solution called Infor Go that is mobile compatible. One of the things our end users...

Nov 2022
||
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Manager

Loyalty, Relationship

It is always hard to get a good read of Infor and what is on their road map. There are a lot of...

Nov 2022
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Manager

Relationship

Infor’s support is usually really good and pretty timely, although sometimes we have a lot more...

Nov 2022
||
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CIO

Loyalty

There are new systems that are on the market today that are better than Infor CloudSuite. If we had...

Nov 2022
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(0)
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CIO

Product

Infor should consider reducing the number of upgrades per year to minimize downtime; right now,...

Nov 2022
||
(0)
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CIO

Relationship

Infor needs to improve their customer service response time and follow up with issues and tickets...

Nov 2022
||
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CIO

Product

Reporting out of Infor’s system is probably the largest gap. Infor’s report writing needs to be...

Nov 2022
||
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CIO

Loyalty, Product

The vendor needs to continue to add features and functionality that address current real-world...

Nov 2022
||
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CIO

Product

We are on the cloud, but we as customers have little to no insight as to how we are performing. If...

Nov 2022
||
(0)
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CIO

Relationship, Operations, Product

Even though the upgrades have gotten better, Infor will fix one thing and sometimes something...

Nov 2022
||
(0)
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CIO

Culture, Relationship

Infor tries to do their best at keeping promises, but I wouldn’t say they keep all of their...

Nov 2022
||
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Director

Product

Supply chain–related things are complicated, and CloudSuite is not as user friendly and intuitive as...

Nov 2022
||
(0)
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Director

Relationship

The Infor customer service team is behind the eight ball. Tickets for normal issues hang out for a...

Nov 2022
||
(0)
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Director

Loyalty, Relationship

The customer engagement that Infor has been doing has been very admirable and positive, especially...

Nov 2022
||
(0)
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Director

Relationship, Product

We very frequently dig our heels in and say we need to do things a certain way at our organization,...

Nov 2022
||
(0)
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Director

Operations

The people on Infor’s development side kept their promises, but the people from Infor’s consulting...

Nov 2022
||
(0)
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Director

Product

There are certain functions in CloudSuite that require a lot of customization to work. In some...

Nov 2022
||
(0)
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Director

Loyalty

We are moving away from Infor CloudSuite because the quality of the product is pretty bad. At least...

Oct 2022
||
(0)
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Director

Operations, Product

Infor’s product documentation needs to be up-to-date, and Infor needs to do more testing. They do...

Oct 2022
||
(0)
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Manager

Relationship, Product

The product's reporting functionality is definitely a sore spot. There are lots of new tools that...

Oct 2022
||
(0)
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Manager

Relationship, Product

In terms of cutovers, Infor has improved significantly. Infor delivered on our HCM cutover. They...

Oct 2022
||
(0)
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Manager

Product

Infor manages a lot of things well. We are a very complex organization. And when it comes to ERP...

Oct 2022
||
(0)
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Manager

Product

We still have to use the Back button in the browser, and that drives me nuts. We are in 2022, so the...

Oct 2022
||
(0)
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Manager

Relationship

When we need something from the support team, they require some nudging. Our contact person is...

Oct 2022
||
(0)
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Manager

Loyalty, Product

The vendor is doing very well so far. Moving to the cloud is a way of moving to the latest and...

Oct 2022
||
(0)
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Analyst/Coordinator

Value

We save hundreds of jobs by going to Infor, so from that perspective, I would probably go to Infor...

Oct 2022
||
(0)
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Analyst/Coordinator

Relationship, Product

Infor doesn’t keep all of their promises; the system is supposed to be usable, but the reporting is...

Oct 2022
||
(0)
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Analyst/Coordinator

Loyalty, Product

The product has a lean portfolio management (LPM) function that will be sunset in March. I like that...

Oct 2022
||
(0)
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CIO

Culture, Product

I have experience with one of Infor CloudSuite's competing products that is easy to use, and Infor...

Oct 2022
||
(0)
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CIO

Relationship

We had an outage recently, and it took Infor a little time to get on the phone. But once they got...

Oct 2022
||
(0)
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 or  to see details.

CIO

Relationship

Infor has had a lot of turnover. Their executive liaisons come and go.

Oct 2022
||
(0)
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