Infor CloudSuite Commentary

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Infor’s development is appropriate. I'm not sure I'd call them a whizbang on that, but because Infor...

We did a good amount of negotiation with Infor, but they were the least expensive of the options by...

Infor is weak when it comes to telling us that we're doing something wrong. They try to be...

The biggest thing that Infor’s support team could improve on would be transparency around resolving...

Healthcare systems deserve to be told that they’re 20 years behind the rest of the world and that...

We would approach the actual Infor implementation very differently now than we did. We didn't do the...

We have regular calls with Infor to make sure that we are aligned on priorities and the road map and...

I would like Infor to treat their training more like Epic does. We want Infor to start partnering...

Infor's support is good. We added a customer success plan, and that plan has really helped us get a...

Infor's strength is that their support has been good. Since we went live with Infor CloudSuite,...

Infor has a lot of solution capabilities, and to be honest, in healthcare and academic health, they...

If someone is considering Infor, I would recommend having good conversations with Infor to make sure...

Most of the time, Infor is pretty responsive, but they definitely have some room for improvement.

I'm sad to say Infor is probably not one of our best partners. Most of that is because they struggle...

We still run into problems, and I think that is because we're leaving. We are able to get fantastic...

When Infor CloudSuite couldn't close payroll, that was it. We had to move out. Infor was unable to...

Infor has tried very hard. We are in the process of leaving and going to another vendor. Infor is...

As a product, Infor CloudSuite is not very good. Our organization isn't overly satisfied with it....

Infor has partnered with us to remediate and fix issues. They've been a good partner. When things...

Infor relies on my staff to solve issues and train their consultants. Our staff members are more...

I don't mean to be critical, but when it comes to opportunities for improvement, whenever we are...

I personally like Infor CloudSuite. Our previous solution was okay, but there was really no...

Infor has partnered with us to achieve outcomes. We have great relationships with our Infor...

It takes a while to get a resolution from Infor's support people. We submit high-priority tickets to...

We have an Infor customer success manager who connects with my manager and helps push issues...

Infor hasn't really helped us achieve any outcomes. They helped us with some demos, but that is...

Infor's pricing is good for what they offer. However, what we were sold did not match the level of...

Infor needs to not overpromise and underdeliver. They want to make us happy, so they promise...

Infor CloudSuite is relatively inexpensive. If we use the word healthcare in the middle of anything,...

The whole episode with SECURE 2.0 really soured things. We don’t have the gumption to say no when...

Infor is trying hard. We’re working with them a lot. We're working on AI and implementing it within...

Infor has revamped the application that we use to sign up for training. There have been a few...

There’s a look-and-feel problem with Infor CloudSuite. Some people are fine with the system, but...

We have an action plan with Infor right now. There are some corrections that we want to see Infor...

The government made many changes at the end of the year, and Infor had to make updates to support...

We have looked for a certain type of software, which is something that Infor provides, but there has...

Initially, Infor tries to provide what they think we want versus what we tell them we want....

Overall, there hasn't been a strategic partnership with Infor. We have token discussions from sales...

We haven't had a great partnership over the last several months with Infor; it has been pretty...

The biggest issue with Infor’s support is the response. Eventually, things get fixed, but we don't...

There are systematic weaknesses in Infor Cloud Suite. One continues to require manual interventions...

We decided to leave Infor CloudSuite because Infor as a company is at a point where they have such a...

Infor has not partnered with us in achieving tangible outcomes. They are always doing whatever is a...

I am pleased with the vendor's willingness to work together for solutions.

The financial reporting part is difficult. I don't think there has been enough training on how to...

Currently, the workforce management piece requires us to enter staff schedules, and it generates a...

The implementation of Infor CloudSuite was not smooth. We have different modules of Infor's system....

From my understanding, Infor offered a robust training program, but it was very expensive. Since one...

The ordering piece is a little disjointed. I recently ran into an ordering issue that made us wonder...

Training is very poor with Infor. When we attend training sessions, they are conducted across all...

We have regular contact with Infor. I work through our internal IT analysts, who serve as the...

I like Infor's system, though people have different opinions about it. One of the major challenges...

Infor's system is very refined. If it is optimized and built correctly, it can be very efficient...

When Infor CloudSuite launched, it was not fully ready. The implementation took a long time, and the...

The vendor has excellent customer support. They also provide early access opportunities where we can...

I am actually pretty happy with Infor CloudSuite. The vendor has a great customer service team and...

Infor partners with us quite a bit. They come out fairly often, but at this point, there aren’t a...

Infor needs to improve their customer support responsiveness and be more proactive about bringing...

With the right development resources, we can make Infor CloudSuite run very fast, but we have to...

Infor needs to improve their level-one support team. Too often, the level-one support staff points...

Over the last few years, Infor has significantly increased the product's capabilities, especially...

Infor does a good job with public-facing documentation, but it is largely surface level. That...

Infor’s support team is strong in several areas. They are very good at pointing us to documentation...

There are times when unexpected charges with Infor come up during project implementations. In those...

Infor could significantly improve their training by updating it and making it more in-depth. Much of...

We are investigating other products. We have not been satisfied with Infor CloudSuite. Infor seems...

We had implemented an aspect of Infor CloudSuite, but then about a month after the go-live, we had...

If I had been asked a year ago, I would have said that Infor absolutely does not keep all of their...

Infor doesn't really offer a lot of training. They just give us videos to watch. They do have some...

Infor avoids nickel-and-diming overall; it is just that there are some areas where I think they...

We still have so many end users who struggle with the Infor CloudSuite. We have brought in a managed...

Our initial experience with implementing Infor's products was a disaster. For the following...

Infor CloudSuite does integrate with our Epic solution. We are ingesting files, but we ran into a...

Infor CloudSuite may not be part of our long-term plans because Epic just announced that they are...