ERP Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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CFO

Loyalty, Product

We have been with Premier Inc for a while now. We had to change ERP products, so we went with the...

Dec 2024
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CFO

Culture, Product, Value

PINC AI ERP Solution is cheap compared to other ERP products. The product does what the vendor said...

Dec 2024
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CFO

Relationship

Premier Inc’s support is strong. I don't think we have ever really had any problems with it. We have...

Dec 2024
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CFO

Relationship, Operations

Recently, Premier Inc came out and sat with some of our people who actually do the work. Premier Inc...

Dec 2024
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CFO

Relationship, Product

PINC AI ERP Solution is pretty simple. There are a few little things that we would like to tweak....

Dec 2024
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Director

Product

Sometimes PINC AI ERP Solution is not as intuitive as it could be. It can be a little bit cumbersome...

Dec 2024
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Director

Relationship

Premier has a couple of different methods of support. The help desk is fairly good. The site...

Dec 2024
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Director

Operations

Premier actually has some online training and group chats and different things like that, so they do...

Dec 2024
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Director

Product, Value

PINC AI ERP Solution works extremely well. It offers a good solution for department requisitioning,...

Dec 2024
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Director

Relationship

Recently, Premier has developed a support team that comes out and does site assessments. They assess...

Dec 2024
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CFO

Relationship, Operations

Premier is a great partner, and when we tell them the things we want, they will help us figure out...

Dec 2024
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CFO

Product

We were still doing everything on paper before we implemented Premier's system. We have automated...

Dec 2024
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CFO

Loyalty, Operations

I love Premier. I don't have anything negative to say about their system at all. We are still...

Dec 2024
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Manager

Product

The ease of use for the solution is not too bad. It is just keying and tabbing through. We get our...

Dec 2024
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Manager

Product

We have had so many problems with getting issues resolved and with getting reports back from...

Dec 2024
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Manager

Relationship

A lot of times when I have issues within PINC AI ERP Solution, I have to create a heat ticket, and...

Dec 2024
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Manager

Operations

Premier Inc used to have yearly training, but they quit doing that, so there aren't really any...

Dec 2024
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Manager

Relationship, Product

There are a lot of things that Premier Inc still needs to work out in the system. Every once in a...

Dec 2024
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Manager

Relationship

Premier Inc doesn’t even tell us if we have an issue; I might send them an email, and they will...

Dec 2024
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Manager

Product

Supply Chain Sourcing & Contract Management is a maintenance tool. It isn't necessarily helping us...

Aug 2024
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Manager

Product

The system is a good maintenance tool for aligning details with specific items and their statuses....

Aug 2024
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Manager

Loyalty, Relationship

When Premier first came out with Supply Chain Sourcing & Contract Management, it looked really cool,...

Aug 2024
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Manager

Product

I don't know how big Premier’s client base is, but I would come up with a warehouse management...

Aug 2024
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Manager

Product

Back in the day, PINC AI ERP Solution was owned by S2S Global, then they turned into Mediclick, and...

Aug 2024
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Manager

Relationship, Product

PINC AI ERP Solution is a foundational system that helps us be very successful in the supply chain....

Aug 2024
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Manager

Loyalty, Product

When someone has been with one system for a long time, obviously the sense of availability and...

Aug 2024
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Director

Relationship, Product

There are some hiccups and things in the product that we have to chase down from time to time. The...

Jul 2024
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Director

Product

The product meets our needs, but it is not an end-to-end, full enterprise solution. We have a lot of...

Jul 2024
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Director

Relationship

Premier is very collaborative in how they partner with us. They want to make sure we are utilizing...

Jul 2024
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Director

Relationship, Value

I would recommend Premier, and I think very highly of them. They are collaborative, and I like their...

Jul 2024
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Director

Relationship, Product

The vendor rolls out different updates and so forth, so they notify us ahead of time. We are rolling...

Jul 2024
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Director

Value

With Premier’s pricing right now, they are not competitive. We have the apples-to-apples comparison...

Jul 2024
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Director

Relationship, Value

I generally have to go through the problem-solving trails to be able to make things get higher if I...

Jul 2024
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Director

Loyalty, Relationship, Product

The vendor continues improving this product, and we have seen many improvements over prior years....

Jul 2024
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Director

Operations

In an implementation, there are always a lot of nuances with people and how they are still learning,...

Jul 2024
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Director

Product, Value

We just had our physical inventory, and it was the first time that our finance team was able to do...

Jul 2024
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Director

Loyalty, Product

The vendor has done some rebranding on their site. The system is a Premier ERP. The vendor moved...

Jul 2024
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Director

Product

In the various aspects and interfaces that the vendor provides, there is an ongoing thing where we...

Jul 2024
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Director

Loyalty, Relationship

I will give Premier kudos; they were a smaller player in a bigger pool for ERPs for hospitals and...

Jul 2024
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Director

Relationship, Product

Premier Inc’s thought process around the needs of a healthcare organization is very progressive....

Jun 2024
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Director

Product

The accounts payable module is very integrated with the vendor's general ledger. It is done very well....

Jun 2024
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Director

Product

Premier Inc struggles with the supply chain, and it is just because the product is not necessarily a...

Jun 2024
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Director

Operations

Premier Inc has a great group for training.

Jun 2024
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Director

Culture

Premier Inc is very generous. We have been involved in a number of enhancements to the ERP system...

Jun 2024
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Director

Relationship, Product

Premier Inc is very good at troubleshooting basic problems within the solutions. When we have IDNs...

Jun 2024
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