ERP Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations
Premier doesn't have any training sessions or official training.
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Relationship, Product
It is hard to get clinical staff members to think about finances. I don't know that that is really...
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Product, Value
The system allows us to create our budget and then monitor how well we actually spend and earn...
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Loyalty, Product
With the system, everything is at the leaders' fingertips, so we don't have to push anything out and...
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Operations, Product
The upgrades for the system are transparent because the system is vendor hosted. The upgrades happen...
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Relationship
Premier has the best customer service of any place that I have ever worked with on a personal or...
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Product
I love the system. I love that it puts all of our financial information right in one place so that...
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Loyalty, Product
We have been with Premier Inc for a while now. We had to change ERP products, so we went with the...
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Culture, Product, Value
PINC AI ERP Solution is cheap compared to other ERP products. The product does what the vendor said...
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Relationship
Premier Inc’s support is strong. I don't think we have ever really had any problems with it. We have...
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Relationship, Operations
Recently, Premier Inc came out and sat with some of our people who actually do the work. Premier Inc...
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Relationship, Product
PINC AI ERP Solution is pretty simple. There are a few little things that we would like to tweak....
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Product
Sometimes PINC AI ERP Solution is not as intuitive as it could be. It can be a little bit cumbersome...
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Relationship
Premier has a couple of different methods of support. The help desk is fairly good. The site...
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Operations
Premier actually has some online training and group chats and different things like that, so they do...
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Product, Value
PINC AI ERP Solution works extremely well. It offers a good solution for department requisitioning,...
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Relationship
Recently, Premier has developed a support team that comes out and does site assessments. They assess...
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Relationship, Operations
Premier is a great partner, and when we tell them the things we want, they will help us figure out...
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Product
We were still doing everything on paper before we implemented Premier's system. We have automated...
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Loyalty, Operations
I love Premier. I don't have anything negative to say about their system at all. We are still...
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Product
The ease of use for the solution is not too bad. It is just keying and tabbing through. We get our...
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Product
We have had so many problems with getting issues resolved and with getting reports back from...
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Relationship
A lot of times when I have issues within PINC AI ERP Solution, I have to create a heat ticket, and...
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Operations
Premier Inc used to have yearly training, but they quit doing that, so there aren't really any...
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Relationship, Product
There are a lot of things that Premier Inc still needs to work out in the system. Every once in a...
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Relationship
Premier Inc doesn’t even tell us if we have an issue; I might send them an email, and they will...
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Product
Supply Chain Sourcing & Contract Management is a maintenance tool. It isn't necessarily helping us...
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Product
The system is a good maintenance tool for aligning details with specific items and their statuses....
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Loyalty, Relationship
When Premier first came out with Supply Chain Sourcing & Contract Management, it looked really cool,...
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Product
I don't know how big Premier’s client base is, but I would come up with a warehouse management...
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Product
Back in the day, PINC AI ERP Solution was owned by S2S Global, then they turned into Mediclick, and...
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Relationship, Product
PINC AI ERP Solution is a foundational system that helps us be very successful in the supply chain....
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Loyalty, Product
When someone has been with one system for a long time, obviously the sense of availability and...
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Relationship, Product
There are some hiccups and things in the product that we have to chase down from time to time. The...
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Product
The product meets our needs, but it is not an end-to-end, full enterprise solution. We have a lot of...
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Relationship
Premier is very collaborative in how they partner with us. They want to make sure we are utilizing...
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Relationship, Value
I would recommend Premier, and I think very highly of them. They are collaborative, and I like their...
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Relationship, Product
The vendor rolls out different updates and so forth, so they notify us ahead of time. We are rolling...
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Value
With Premier’s pricing right now, they are not competitive. We have the apples-to-apples comparison...
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Relationship, Value
I generally have to go through the problem-solving trails to be able to make things get higher if I...
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Loyalty, Relationship, Product
The vendor continues improving this product, and we have seen many improvements over prior years....
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Operations
In an implementation, there are always a lot of nuances with people and how they are still learning,...
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Product, Value
We just had our physical inventory, and it was the first time that our finance team was able to do...
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Loyalty, Product
The vendor has done some rebranding on their site. The system is a Premier ERP. The vendor moved...
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Product
In the various aspects and interfaces that the vendor provides, there is an ongoing thing where we...
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Loyalty, Relationship
I will give Premier kudos; they were a smaller player in a bigger pool for ERPs for hospitals and...
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Relationship, Product
Premier Inc’s thought process around the needs of a healthcare organization is very progressive....
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Product
The accounts payable module is very integrated with the vendor's general ledger. It is done very well....
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Product
Premier Inc struggles with the supply chain, and it is just because the product is not necessarily a...
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Operations
Premier Inc has a great group for training.
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Culture
Premier Inc is very generous. We have been involved in a number of enhancements to the ERP system...
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Relationship, Product
Premier Inc is very good at troubleshooting basic problems within the solutions. When we have IDNs...
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