ERP Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Product

I haven't seen any disruptions or breaks in the last few years with the vendor rolling out...

Jun 2025
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Director

Relationship

The vendor's development team has been very collaborative when it comes to finding new solutions....

Jun 2025
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Director

Product

One of the hardest things that we deal with in PINC AI ERP Solution is engineering order...

Jun 2025
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Director

Product

The finance and general ledger module in the PINC AI ERP Solution is very smooth when it comes to...

Jun 2025
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Director

Product

For me, PINC AI ERP Solution is intuitive, but that isn't the case for everyone. Everybody wants a...

Jun 2025
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Director

Relationship, Product

There are some enhancement requests that we have had over the years that haven't come to fruition...

Jun 2025
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Director

Relationship, Product

The supply chain and materials management module in PINC AI ERP Solution is canned, and sometimes...

Jun 2025
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Director

Operations, Product

Premier rolled out a platform for enhanced requisitioning, and they are looking at end-user ease,...

Jun 2025
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Director

Culture, Relationship, Product

PINC AI ERP Solution works as promoted, but there are hiccups. I would like a little timelier...

Jun 2025
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Director

Relationship, Product

We love interfacing with different systems, and Premier has really partnered with us on many...

Jun 2025
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Director

Relationship

Premier has a help desk, and the help desk people are pretty timely on responses. We also have a...

Jun 2025
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Director

Culture, Value

Premier doesn’t charge for every little thing, but there are extra components, and I really wish the...

Jun 2025
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Director

Loyalty, Relationship

We have had several acquisitions recently and some other large projects, so we are working on...

Jun 2025
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CFO

Relationship

Most of Premier’s partnership is more on the purchasing side. The GPO and the procurement area work...

Jun 2025
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CFO

Product

We get notes from Premier when they are going to upgrade, and we haven’t had any issues with the...

Jun 2025
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CFO

Relationship, Operations

Premier will come out and help us improve our operations. We have had a group of people from Premier...

Jun 2025
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CFO

Value

A lot of vendors other than Epic buy bolt-on solutions, and the cost-accounting product in PINC AI...

Jun 2025
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CFO

Product, Value

In PINC AI ERP Solution, the finance, GL, and A/P module is consistent, and we have been able to...

Jun 2025
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Director

Operations

Premier doesn't have any training sessions or official training.

Apr 2025
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Director

Relationship, Product

It is hard to get clinical staff members to think about finances. I don't know that that is really...

Apr 2025
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Director

Product, Value

The system allows us to create our budget and then monitor how well we actually spend and earn...

Apr 2025
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Director

Loyalty, Product

With the system, everything is at the leaders' fingertips, so we don't have to push anything out and...

Apr 2025
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Director

Operations, Product

The upgrades for the system are transparent because the system is vendor hosted. The upgrades happen...

Apr 2025
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Director

Relationship

Premier has the best customer service of any place that I have ever worked with on a personal or...

Apr 2025
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Director

Product

I love the system. I love that it puts all of our financial information right in one place so that...

Apr 2025
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CFO

Loyalty, Product

We have been with Premier Inc for a while now. We had to change ERP products, so we went with the...

Dec 2024
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CFO

Culture, Product, Value

PINC AI ERP Solution is cheap compared to other ERP products. The product does what the vendor said...

Dec 2024
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CFO

Relationship

Premier Inc’s support is strong. I don't think we have ever really had any problems with it. We have...

Dec 2024
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CFO

Relationship, Operations

Recently, Premier Inc came out and sat with some of our people who actually do the work. Premier Inc...

Dec 2024
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CFO

Relationship, Product

PINC AI ERP Solution is pretty simple. There are a few little things that we would like to tweak....

Dec 2024
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Director

Product

Sometimes PINC AI ERP Solution is not as intuitive as it could be. It can be a little bit cumbersome...

Dec 2024
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Director

Relationship

Premier has a couple of different methods of support. The help desk is fairly good. The site...

Dec 2024
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Director

Operations

Premier actually has some online training and group chats and different things like that, so they do...

Dec 2024
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Director

Product, Value

PINC AI ERP Solution works extremely well. It offers a good solution for department requisitioning,...

Dec 2024
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Director

Relationship

Recently, Premier has developed a support team that comes out and does site assessments. They assess...

Dec 2024
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CFO

Relationship, Operations

Premier is a great partner, and when we tell them the things we want, they will help us figure out...

Dec 2024
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CFO

Product

We were still doing everything on paper before we implemented Premier's system. We have automated...

Dec 2024
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CFO

Loyalty, Operations

I love Premier. I don't have anything negative to say about their system at all. We are still...

Dec 2024
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Manager

Product

The ease of use for the solution is not too bad. It is just keying and tabbing through. We get our...

Dec 2024
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Manager

Product

We have had so many problems with getting issues resolved and with getting reports back from...

Dec 2024
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Manager

Relationship

A lot of times when I have issues within PINC AI ERP Solution, I have to create a heat ticket, and...

Dec 2024
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Manager

Operations

Premier Inc used to have yearly training, but they quit doing that, so there aren't really any...

Dec 2024
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Manager

Relationship, Product

There are a lot of things that Premier Inc still needs to work out in the system. Every once in a...

Dec 2024
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Manager

Relationship

Premier Inc doesn’t even tell us if we have an issue; I might send them an email, and they will...

Dec 2024
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Manager

Product

Supply Chain Sourcing & Contract Management is a maintenance tool. It isn't necessarily helping us...

Aug 2024
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Manager

Product

The system is a good maintenance tool for aligning details with specific items and their statuses....

Aug 2024
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Manager

Loyalty, Relationship

When Premier first came out with Supply Chain Sourcing & Contract Management, it looked really cool,...

Aug 2024
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Manager

Product

I don't know how big Premier’s client base is, but I would come up with a warehouse management...

Aug 2024
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Manager

Product

Back in the day, PINC AI ERP Solution was owned by S2S Global, then they turned into Mediclick, and...

Aug 2024
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Manager

Relationship, Product

PINC AI ERP Solution is a foundational system that helps us be very successful in the supply chain....

Aug 2024
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Manager

Loyalty, Product

When someone has been with one system for a long time, obviously the sense of availability and...

Aug 2024
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