ERP Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
Premier provides the necessary operational requirements, and data movement, extraction, and...
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Relationship
Premier has a great relationship. We work very closely with them. We have been early adopters of...
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Relationship
Premier has been great to work with. We have seen them come through on their promises when they have...
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Product
I haven't seen any disruptions or breaks in the last few years with the vendor rolling out...
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Relationship
The vendor's development team has been very collaborative when it comes to finding new solutions....
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Product
One of the hardest things that we deal with in PINC AI ERP Solution is engineering order...
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Product
The finance and general ledger module in the PINC AI ERP Solution is very smooth when it comes to...
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Product
For me, PINC AI ERP Solution is intuitive, but that isn't the case for everyone. Everybody wants a...
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Relationship, Product
There are some enhancement requests that we have had over the years that haven't come to fruition...
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Relationship, Product
The supply chain and materials management module in PINC AI ERP Solution is canned, and sometimes...
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Operations, Product
Premier rolled out a platform for enhanced requisitioning, and they are looking at end-user ease,...
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Culture, Relationship, Product
PINC AI ERP Solution works as promoted, but there are hiccups. I would like a little timelier...
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Relationship, Product
We love interfacing with different systems, and Premier has really partnered with us on many...
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Relationship
Premier has a help desk, and the help desk people are pretty timely on responses. We also have a...
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Culture, Value
Premier doesn’t charge for every little thing, but there are extra components, and I really wish the...
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Loyalty, Relationship
We have had several acquisitions recently and some other large projects, so we are working on...
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Relationship
Most of Premier’s partnership is more on the purchasing side. The GPO and the procurement area work...
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Product
We get notes from Premier when they are going to upgrade, and we haven’t had any issues with the...
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Relationship, Operations
Premier will come out and help us improve our operations. We have had a group of people from Premier...
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Value
A lot of vendors other than Epic buy bolt-on solutions, and the cost-accounting product in PINC AI...
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Product, Value
In PINC AI ERP Solution, the finance, GL, and A/P module is consistent, and we have been able to...
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Operations
Premier doesn't have any training sessions or official training.
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Relationship, Product
It is hard to get clinical staff members to think about finances. I don't know that that is really...
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Product, Value
The system allows us to create our budget and then monitor how well we actually spend and earn...
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Loyalty, Product
With the system, everything is at the leaders' fingertips, so we don't have to push anything out and...
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Operations, Product
The upgrades for the system are transparent because the system is vendor hosted. The upgrades happen...
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Relationship
Premier has the best customer service of any place that I have ever worked with on a personal or...
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Product
I love the system. I love that it puts all of our financial information right in one place so that...
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