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ERP Commentary
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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VP/Other Executive

Operations

Premier had the best implementation I had ever been through. They came in, and they helped us with...

Oct 2023
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VP/Other Executive

Relationship, Product

Premier is in a whole other league, and they have great products. We have pulled on a couple of...

Oct 2023
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VP/Other Executive

Relationship, Product

Premier plays very well in the sandbox. We have connected the Premier product to multiple products...

Oct 2023
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VP/Other Executive

Loyalty

The impetus for selecting Premier was their connection with the supply chain and the suppliers that...

Oct 2023
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VP/Other Executive

Relationship

We meet regularly with Premier about our system. Sometimes the meeting is just a check-in so we can...

Oct 2023
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VP/Other Executive

Product

I am very happy with Premier's product; it is a good system that is easy to use and get data out of.

Jul 2023
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VP/Other Executive

Operations

Premier's online training is very complicated to get to. There are hundreds of training modules....

May 2023
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VP/Other Executive

Product

Premier's solution is really a best-of-breed application designed around the requirements and needs...

May 2023
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VP/Other Executive

Product

Probably the number-one reason I like the product is that it is very easy to interface with. Premier...

May 2023
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VP/Other Executive

Loyalty, Relationship

In terms of things that don't go well, Premier’s modernization of the tool has taken way too long....

May 2023
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VP/Other Executive

Culture, Relationship

Premier needs support teams that are organized around their customer base. Any other vendor that we...

May 2023
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VP/Other Executive

Culture, Value

Premier's ERP is very affordable compared to other solutions I have, and the product does what is...

May 2023
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VP/Other Executive

Value

Premier likes to charge us. For any questions, assistance, and help beyond Premier’s help desk, I...

May 2023
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VP/Other Executive

Operations

In terms of what went well, the installation happened during the COVID-19 pandemic, so it was...

May 2023
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Analyst/Coordinator

Product

The solution performs, functions, and appears pretty much as it did years ago. It was designed very...

Jan 2023
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Analyst/Coordinator

Product

The ERP solution is better than other systems that we have used. It has some functionality that we...

Jan 2023
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Analyst/Coordinator

Loyalty

We are going to be changing away from the Premier solution because we are being absorbed by another...

Jan 2023
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Analyst/Coordinator

Operations

The ERP solution’s implementation was rushed. We did not have an on-premises support team, so we had...

Jan 2023
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Analyst/Coordinator

Operations

On the positive side of the implementation, Premier had some good knowledgeable project managers...

Jan 2023
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Analyst/Coordinator

Relationship

Premier used to be privately held, but now they are a public company, and they don't have the same...

Jan 2023
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Analyst/Coordinator

Product

The ERP solution doesn't really integrate with anything. It doesn't even really integrate with the...

Jan 2023
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Analyst/Coordinator

Operations, Product

We have a lot of people that struggle with the ERP solution. I am fairly computer savvy, so I can...

Jan 2023
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Analyst/Coordinator

Loyalty, Product

We will have downtime with the ERP solution, and we won’t know about it. That is a big issue. The...

Jan 2023
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Analyst/Coordinator

Product

Premier needs to bring the ERP solution into modern times. For example, there is no cataloging...

Jan 2023
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Analyst/Coordinator

Operations, Value

I tried to get some training here for a new employee, and Premier was looking for money for that....

Jan 2023
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VP/Other Executive

Operations

In general, Premier had one of the best implementations I have ever participated in. The...

Dec 2022
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VP/Other Executive

Product

It has been very difficult to integrate certain things with the product. Users don’t want to have to...

Dec 2022
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VP/Other Executive

Relationship, Operations

I like Premier’s conferences. They have a whole section at their conferences where user groups can...

Dec 2022
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VP/Other Executive

Loyalty, Relationship

There are still some things we are working on with Premier that affect our staff’s daily activities,...

Dec 2022
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VP/Other Executive

Operations

Premier’s implementation was excellent. They had one of the best implementations I have ever been...

Dec 2022
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(0)
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VP/Other Executive

Product

The system is seamless. I don't hear complaints, and I don't ever have to open a ticket.

Dec 2022
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VP/Other Executive

Value

I never hear any complaints about upgrades. We go to town with Premier’s system, and they don’t...

Dec 2022
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VP/Other Executive

Relationship

There are still some lingering issues that my manager feels Premier is not getting back to us about....

Dec 2022
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