Commentary Summary
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User Commentary
Product
I am very happy with Premier's product; it is a good system that is easy to use and get data out of.
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Operations
Premier's online training is very complicated to get to. There are hundreds of training modules....
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Product
Premier's solution is really a best-of-breed application designed around the requirements and needs...
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Product
Probably the number-one reason I like the product is that it is very easy to interface with. Premier...
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Loyalty, Relationship
In terms of things that don't go well, Premier’s modernization of the tool has taken way too long....
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Culture, Relationship
Premier needs support teams that are organized around their customer base. Any other vendor that we...
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Culture, Value
Premier's ERP is very affordable compared to other solutions I have, and the product does what is...
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Value
Premier likes to charge us. For any questions, assistance, and help beyond Premier’s help desk, I...
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Operations
In terms of what went well, the installation happened during the COVID-19 pandemic, so it was...
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Product
The solution performs, functions, and appears pretty much as it did years ago. It was designed very...
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Product
The ERP solution is better than other systems that we have used. It has some functionality that we...
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Loyalty
We are going to be changing away from the Premier solution because we are being absorbed by another...
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Operations
The ERP solution’s implementation was rushed. We did not have an on-premises support team, so we had...
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Operations
On the positive side of the implementation, Premier had some good knowledgeable project managers...
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Relationship
Premier used to be privately held, but now they are a public company, and they don't have the same...
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Product
The ERP solution doesn't really integrate with anything. It doesn't even really integrate with the...
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Operations, Product
We have a lot of people that struggle with the ERP solution. I am fairly computer savvy, so I can...
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Loyalty, Product
We will have downtime with the ERP solution, and we won’t know about it. That is a big issue. The...
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Product
Premier needs to bring the ERP solution into modern times. For example, there is no cataloging...
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Operations
In general, Premier had one of the best implementations I have ever participated in. The...
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Product
It has been very difficult to integrate certain things with the product. Users don’t want to have to...
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Relationship, Operations
I like Premier’s conferences. They have a whole section at their conferences where user groups can...
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Loyalty, Relationship
There are still some things we are working on with Premier that affect our staff’s daily activities,...
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Operations
Premier’s implementation was excellent. They had one of the best implementations I have ever been...
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Product
The system is seamless. I don't hear complaints, and I don't ever have to open a ticket.
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Value
I never hear any complaints about upgrades. We go to town with Premier’s system, and they don’t...
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Relationship
There are still some lingering issues that my manager feels Premier is not getting back to us about....
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Product
The solution is wonderful. It is more user friendly than it used to be because the vendor has made...
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Relationship
When it comes to customer support, I have never worked with a vendor that comes close to Premier.
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Culture, Loyalty, Product
Premier has overstated the deliverables of their product. Their vision of the product is positioned...
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Operations
The initial training was done very well. But after the go-live, the vendor wasn't nearly as present...
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Relationship
Premier has recently begun meeting with us on a regular basis because we have expressed some of our...
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Product
The fundamentals of Premier’s supply chain management solution work well. Premier has integration...
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Product
Premier’s overall user interface is dated, but some might say it is a little more than just dated....
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Culture
I never believe what any salesperson says. I think they are usually trying to be honest and put...
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