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User Commentary

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CIO

Oracle has a solid product and is working hard to engage customers to improve.

Sep 2021
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Director

Oracle's senior leadership is very helpful. We have an executive sponsor that cranks things up very...

Sep 2021
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Director

Cloud ERP is very flexible, but users need to know what they are doing. The system does well for...

Sep 2021
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Director

The HR side of the solution is not as intuitive as we would like. The healthcare industry has some...

Sep 2021
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Director

The vendor is very good at getting information out, especially about new releases and test systems...

Sep 2021
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Manager

We are excited for an upgrade of Cloud ERP because there is new technology in there, like Smart View...

Aug 2021
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Manager

We are not going anywhere. Cloud ERP is integrated with our electronic medical record, and it works....

Aug 2021
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(0)
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Manager

Oracle keeps their promises, for the most part. When we were first getting going, there were times...

Aug 2021
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Manager

We basically have a flat fee that we pay Oracle. We have a third party that we work with that Oracle...

Aug 2021
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Manager

Oracle is a big company, so the support is all a ticketing system and waiting for someone to email...

Aug 2021
||
(0)
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Manager

Quarterly updates just happen. We don't have to do anything for them at all. When we were...

Aug 2021
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Manager

I have done some of the online training. Oracle offers a ton of free web-based things that we can go...

Aug 2021
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Manager

An organization just has to make sure that they have a person who can do integration. If they...

Aug 2021
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Manager

We are in the cloud-based system, and there are times that it is slow, especially at a certain time...

Aug 2021
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Manager

Once an organization knows the product and where they are going, they are good. There are a lot of...

Aug 2021
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Manager

Oracle is great about giving us new OCR things, and they gladly take requests. It might be a while...

Aug 2021
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Manager

Oracle tells us all the time when they are doing an upgrade, when our system is unexpectedly down,...

Aug 2021
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Manager

If another organization were the same size as we are, I would definitely recommend Oracle's...

Aug 2021
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CFO

The biggest lesson that I learned that may be helpful to others is about the implementation...

Aug 2021
||
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CFO

I would tell others that before the onset, they should define what a successful system looks like...

Aug 2021
||
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CFO

Everything we did in terms of ordering or paying for invoices was done on paper prior to Oracle’s...

Aug 2021
||
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CFO

The biggest gap for us was with the grants module and the project accounting functionality in the...

Aug 2021
||
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CFO

We have completely taken the entire procure-to-pay process, made it all digital, and brought it...

Aug 2021
||
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Manager

Oracle does what they want. They don't always do what is in our best interest. Sometimes, they just...

Jun 2021
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Manager

Oracle doesn't necessarily provide integration. They provide the basic tools necessary, and we build...

Jun 2021
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Manager

Oracle complies with the federal and state regulations that we need them to, but they don't really...

Jun 2021
||
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Manager

The vendor's sales team is always proactive, but their service team just sends us news bulletins and...

Jun 2021
||
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Manager

Oracle seems to be promoting more of their cloud products. We really tried to use their cloud...

Jun 2021
||
(0)
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Manager

I have heard that at Oracle's user group meetings, the vendor talks about a lot of other vendors'...

Jun 2021
||
(0)
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VP/Other Executive

I don't think that we have had any issues with Oracle not keeping their promises. Oracle has been...

Jun 2021
||
(0)
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VP/Other Executive

Cloud subscriptions are so expensive that it is hard to say whether we receive our money's worth....

Jun 2021
||
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VP/Other Executive

We haven't used Oracle's training that much. Oracle has a lot of learning materials available, and...

Jun 2021
||
(0)
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VP/Other Executive

Oracle has put together a program where their customers can get on the upgrade cycle earlier and...

Jun 2021
||
(0)
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VP/Other Executive

Oracle is doing a great job of delivering new technology. They have customer advisory board...

Jun 2021
||
(0)
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CIO

Cloud ERP is a product that we would keep for the long term. I have no intention of replacing it. If...

Jun 2021
||
(0)
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CIO

I am not 100% sure that I would buy Oracle’s system again if I were starting from square one. Their...

Jun 2021
||
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CIO

I can’t count how many calls I get on a monthly basis from different arms of Oracle that are trying...

Jun 2021
||
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CIO

There are some specific reporting functionalities that Oracle’s product ought to do, but every...

Jun 2021
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CIO

The training that Oracle has available is really top notch.

Jun 2021
||
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CIO

Almost everything that I call Oracle about requires an escalation call. I will call the vendor and...

Jun 2021
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CIO

Oracle's system has prompted us to look at our approvals and workflows because so much of our...

Jun 2021
||
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CIO

Oracle accommodated us well through the rollout by giving us many options, but Oracle did not give...

Jun 2021
||
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CIO

We decided to move to Oracle’s system because the configuration was easy to tailor and to make...

Jun 2021
||
(0)
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CIO

I would like to see Oracle improve the consistency of their support. The leadership and sales team...

Jun 2021
||
(0)
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CFO

We were close to making a decision about the Oracle system right when the pandemic hit. We stopped...

Jun 2021
||
(0)
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CFO

Oracle was very reasonable in our contract negotiations. If I were the vendor, I would not allow the...

Jun 2021
||
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CIO

Oracle assigned an account manager, but they do not really have deep knowledge of or control over...

May 2021
||
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CIO

ERP Cloud Planning and Budgeting is a young, immature product, and its connection to another Oracle...

May 2021
||
(0)
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CIO

Others should know that Oracle is young in its understanding of how all the individual modules fit...

May 2021
||
(0)
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CIO

We do have a very good account representative from Oracle. If asked, they work very hard to get us...

May 2021
||
(0)
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CIO

The product requires more understanding from the user of logic flows and how to request reports. It...

May 2021
||
(0)
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CIO

The supply chain and inventory management areas in the system seem very immature. There are very...

May 2021
||
(0)
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CIO

We have to pay for Oracle's training. The training is extensive, so I will give Oracle a lot of...

May 2021
||
(0)
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CIO

Oracle assumes that the product is the center of all operations, but it isn't. It wasn't designed...

May 2021
||
(0)
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CIO

This system is a little more straightforward than another Oracle product in terms of logic flows and...

May 2021
||
(0)
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CIO

It is difficult to get to someone within Oracle's support team who knows the modules and...

May 2021
||
(0)
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CIO

If we push Oracle's support people, we can usually get to somebody. Our regional executive has been...

May 2021
||
(0)
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CIO

We are optimistic about Oracle because of our internal team's hard work. We have worked with Oracle...

May 2021
||
(0)
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Director

Ultimately, we chose Oracle over the other vendors we looked at due to everything being in the...

Apr 2021
||
(0)
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Director

If I knew then what I know now, I might not have gone with Oracle. But it is one of those things...

Apr 2021
||
(0)
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Director

There are a number of things that aren’t working the way that we had been told or how we had thought...

Apr 2021
||
(0)
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Director

Oracle’s solution is a very robust system that can do many more things than we need it to do. It was...

Apr 2021
||
(0)
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Director

One issue is some of the reporting in Oracle’s system. Before, we could get in and see our data...

Apr 2021
||
(0)
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Director

Cloud ERP needs better reporting. Oracle says they have canned reports, but if we need to find which...

Apr 2021
||
(0)
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Director

Overall, Oracle has kept their promises. None of what they did was deceptive. Nobody was trying to...

Apr 2021
||
(0)
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Director

Oracle doesn’t charge us for every little thing. But we had spoken to other clients, and we wanted...

Apr 2021
||
(0)
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Director

Sometimes Oracle will do the implementation, but they weren’t available or something along those...

Apr 2021
||
(0)
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Director

The overall product quality could be so much better. Oracle really needs to focus on healthcare or...

Apr 2021
||
(0)
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Director

We don’t have support. Oracle supposedly has free support, but I think we have only escalated one...

Apr 2021
||
(0)
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Director

We have been told that the benefit of the cloud is Oracle is constantly updating things, and if...

Apr 2021
||
(0)
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Director

I have talked to some friends about Cloud ERP. I tell them I can’t wholeheartedly say it is the best...

Apr 2021
||
(0)
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Manager

The vendor handles the maintenance for everything, so we don't have to. The vendor keeps the system...

Mar 2021
||
(0)
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Manager

Oracle uses a third party to do implementations. There were several things I wasn't happy with...

Mar 2021
||
(0)
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Manager

The system is a little cumbersome. We can extract something, but there is no quick way to get a flat...

Mar 2021
||
(0)
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CIO

We had some problems with the response time, but that got resolved. We struggle with security access...

Mar 2021
||
(0)
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CIO

The product seems to be pretty good, but we are comparing it to our previous system, which was aging...

Mar 2021
||
(0)
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CIO

We are connected to the people at Oracle all the way up and down the ladder. When I have reached...

Mar 2021
||
(0)
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CIO

One of the leaders from Oracle is a real go-getter. I try to escalate only critical things. When I...

Mar 2021
||
(0)
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CIO

The reporting is lacking. We have to determine whether we have enough resources for reporting and...

Mar 2021
||
(0)
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VP/Other Executive

Oracle is doing a really good job with patches, updates, enhancements, and keeping the product...

Feb 2021
||
(0)
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Director

We are really struggling, and we are looking for recommendations on what to do from here. We need...

Jan 2021
||
(0)
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Director

We put the tickets in, and then we wait forever. We have regular calls set up with our service...

Jan 2021
||
(0)
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Director

There doesn't seem to be a really robust training program. I know the vendor says they have one. I...

Jan 2021
||
(0)
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Director

The end users here don't think the solution is easy to use. I don't think that issue is with the...

Jan 2021
||
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VP/Other Executive

We had one hiccup a couple of years ago where we lost performance, and that was a tough situation....

Oct 2020
||
(0)
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VP/Other Executive

The system is performing as promised. From a GL standpoint, I am incredibly pleased with Oracle and...

Oct 2020
||
(0)
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VP/Other Executive

The vendor has done some nice things, but they have also gone to more of a self-service model where...

Oct 2020
||
(0)
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CIO

Oracle continues to enhance their system each quarter with new features and capabilities that are...

Oct 2020
||
(0)
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CIO

Oracle has positively contributed to our supply chain, and the product is allowing us to have more...

Oct 2020
||
(0)
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CIO

In terms of finance, Oracle has allowed us to be more efficient and to close on a more predictable schedule....

Oct 2020
||
(0)
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CIO

We went from the PeopleSoft platform to ERP Cloud. The PeopleSoft platform was robust but tough to...

Oct 2020
||
(0)
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