Oracle Cloud (HCM, ERP, SCM)
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations
Our sites were not enthralled with the implementation services they got from Oracle. The services...
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Loyalty, Product
There were a lot of things we thought we were going to be able to use in Cloud ERP, and when we...
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Loyalty, Product, Value
Cloud ERP is not unusable. It is fine but not easy when compared to other systems. Cloud ERP has a...
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Loyalty
A few of our executives were in the Oracle camp, but the other product we looked at was much...
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Relationship
We have a pretty good account representative, and we have been able to get to an executive if we...
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Value
The vendor will find a way to charge me for every little thing. The charges are confusing. If we...
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Operations, Product
Oracle University has a lot of good curriculum in it.
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Product
The reporting in ERP Cloud Planning and Budgeting is not fantastic. It is difficult for end users....
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Relationship
If Oracle wants to move into smaller market accounts, they need to figure out how to resize and...
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Loyalty, Relationship
We are very optimistic about our future with Cloud ERP. Every quarter, we see new features and...
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Culture, Loyalty
The salespeople that sold Cloud ERP to us are still on our calls. I can still reach out to them and...
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Operations
There could be more done with training, but we are going so fast. I don't know whether the issue is...
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Product
Cloud ERP is definitely working well with the integration in our middleware.
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Relationship
Most of our tickets to the customer service team involve how-to questions, not defects with Cloud...
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Operations, Product
We are doing everything we know how to do with Cloud ERP, but there could be things we don't know...
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Operations, Product
We recently went live with Cloud ERP, and right now, there are lots of challenges. We are still...
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Loyalty
Looking forward, I am optimistic about our future with Cloud ERP. I don’t think our issues are with...
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Relationship, Operations, Product
A lot of our challenges with the product are related to workflow, and that is typical when we have...
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Loyalty, Product
We are optimistic about Cloud ERP. It has a good user interface, and it is intuitive. It feels...
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Product
We had to call Oracle in because, when we got upgrades, there were things that we had to fix with...
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Product
When employees transfer from within our company, things are fine. If employees transfer from one...
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Operations
If someone were considering Cloud ERP, I would tell them the important thing is the implementation...
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Operations
The whole implementation of Cloud ERP was a disaster. We used a software consulting firm that...
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Product
Oracle says that Cloud ERP can do this and that, but when we start getting into the system, it can't...
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Product
We are trying to adjust to Oracle's new technology, but that has been a process. I haven't heard any...
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Loyalty
Sometimes, we feel encouraged because we think that Oracle's product is going to work. Then,...
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Relationship
We have contacts at Oracle who we can reach out to when we need assistance, but the things that they...
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Relationship, Product
There isn't a perfect healthcare IT system out there, but knowing what we know now, we would have...
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Product
We haven't had to do a lot of workarounds with the system's performance. Things seem to be going...
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Product
Cloud ERP is fairly capable; the whole solution set is capable in terms of improved processes,...
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Culture, Product
I have a really hard time believing that a state-of-the-art tool such as Cloud ERP would be less...
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Product
Any monkey can check a box, but when we get an error message, we don’t know where to go, what to do,...
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Product
At the moment, our experience with Cloud ERP is like the old adage that says there is a difference...
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Relationship
Oracle's executive presence remains strong. The vendor reaches out monthly. They are building...
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Culture
There is some frustration with the way Oracle licenses things. For example, a member of our A/P team...
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Operations, Product
Oracle's upgrade processes are very good. They are pretty effective at helping us upgrade modules....
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Loyalty, Relationship, Operations
Our previous system was not integrated, and really what prompted us to change was that that system...
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Loyalty
Cloud ERP is a good product. There are always things that we wish it would do, but overall, my team...
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Relationship
New releases happen quarterly, and we are aware of them. We have an Oracle architect on-site that is...
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Operations
Our implementation was done during the COVID-19 pandemic, and it was a nightmare. We never had boots...
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Operations, Product
Cloud ERP’s talent acquisition module needs to be updated a little more. It still feels very...
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Relationship
Oracle switched the way they assign account representatives. Instead of having one person for the...
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Culture, Relationship
There is a fine line between what Oracle wants to do and what they want our managed services team to...
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Product, Value
The reporting is really huge. We almost have to be SQL writers or understand tables and things like...
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Product, Value
My cash-management team was able to integrate with our banks, and that literally took the cash...
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Product
A lot of our nonfinance people complain about the tool because it takes so many clicks, and people...
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Value
Oracle has offered a lot of different potential options in terms of new technology. Those options...
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Relationship, Product
There is a certain functionality in Oracle's system that, because of the uniqueness of our business,...
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Relationship
Oracle’s support is very techy, so it is really difficult when we have nontechy staff trying to talk...
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Loyalty
We wanted an all-in-one system, and that is really what sold us on this product. We are finding that...
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Operations
I know there are tools and different web-based trainings that Oracle has out there. I may just not...
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Loyalty
Every product has its good and bad things. In terms of service, Oracle engages with us a lot. Our...
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Operations
Our implementation of Cloud ERP went well, but since we implemented the product, it has seemed...
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Product
A lot of Cloud ERP has worked as indicated, but we are still trying to work on optimizing some...
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Operations
Integration with Cloud ERP is sometimes challenging because some tools are on a different system....
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Loyalty
I am impressed that Oracle tries to incorporate AI and machine learning into their products. I look...
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Product
Cloud ERP has gone fairly well for our accountants and finance people. It is a very broad product,...
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Culture
Our sales team is willing to help us when things get stuck, but it is a bit of a process to get to...
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Relationship
Oracle does regular updates, so they try to correct things. Also, individuals from Oracle at all...
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Product
I have always been pretty optimistic about Cloud ERP.
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Relationship
We have escalated almost to the top of Oracle's hierarchy a couple of times. We have been really...
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Product
I am pretty satisfied with the product from a supply chain standpoint. My colleagues that are...
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Operations
We were assigned a person from Oracle to be part of the implementation process. Oracle was actually...
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Operations
Oracle does a good job of putting content on their website, but the reality is that most users don't...
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Operations, Product
The upgrade process is very self-service oriented. Oracle gives a list of everything that is going...
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Product
Most of our end users don't love the system. There are a lot of extra clicks involved. And even on...
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Relationship
The Oracle service process is generally quick, and my immediate support team is responsive to me....
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Relationship
My expectation with Oracle is that if there is a performance issue percolating, Oracle should be...
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Loyalty, Relationship, Product
We are sharing feedback with Oracle, and those messages are getting to the Oracle product owners of...
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Product
It is not intuitive for a general manager to use the Oracle recruiting cloud module. Their...
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Relationship, Value
Oracle has been a great partner for us. They are particularly great at partnering with us in terms...
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Relationship, Product
Some of the challenges we face with Oracle are around the system's performance, breadth, and scope....
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Loyalty, Relationship
I feel optimistic about Oracle’s future. They have some holes to fill, but I think they know that,...
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Product
The integration was challenging. I would make a couple of changes to the supply chain side. I...
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Loyalty
We are hoping that our satisfaction with the system will go up because we have some good work going...
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Culture
From an organizational standpoint, I do wish we would have made a few different decisions on some of...
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Relationship
Oracle’s support presence is stellar. We have a nice support model, and the vendor's ability to...
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Operations
Oracle didn't offer any formal training in the beginning, and they don't really have that in their...
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Operations, Product
The Oracle tool is powerful, and we converted to it to make ourselves more efficient, more...
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Value
Oracle charges for every little thing. The vendor has addressed that issue recently.
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Operations
We used a different integrator than Oracle’s product, and that created some confusion during the...
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Loyalty
We are looking to make some mass changes to some of the functionality in the supply chain of...
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Product
The product’s ease of use really depends on the area. From a supply chain standpoint, we do okay. In...
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Culture, Value
Oracle overpromised and underdelivered, and we would not purchase Cloud ERP again. We were promised...
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Relationship
We have calls regularly, and there are things that stay on the agenda week after week. The left hand...
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Product
We wish Cloud ERP would be quicker; it is not as quick as it was reported to be. The system is...
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Relationship, Operations, Product
If a friend or peer were to ask us about Oracle, we would have to tell them the good, the bad, and...
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Operations
We use Oracle University, and it is okay. It could definitely be better, but it is not bad. I would...
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Relationship
I have regular contact with executive-level personnel, and that is not necessarily because other...
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Relationship
If we need the support team to get a developer on the phone with us, it may take six months to get...
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Product
Looking at the whole enchilada, Oracle's product is a little more mature product than other...
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Value
I haven’t received my money’s worth. The product is so expensive. We did a pretty big RFP process...
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Product
We configure the user interfaces. How users are able to use the interfaces really depends on what we...
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Operations
I would tell someone interested in buying Oracle's product to really understand the vendor’s...
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Relationship, Operations, Value
Oracle's product is one of the most expensive products in the industry to implement and support. We...
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Operations, Value
Oracle offers a training university, but it costs several thousand dollars a year per person....
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Product
The Oracle application is challenging for us. Our team has said that using Oracle's application is...
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Operations
Our onboarding process with Oracle was a disaster. Onboarding everything took an unbelievable amount...
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Product
There are elements of the supply chain management system that are a bit clunky for healthcare in the...
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Operations
Oracle’s training is a bit clunky because it needs to be customized to the client's configuration....
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Loyalty, Relationship
We have a pretty good development partnership in the healthcare space with Oracle. There are...
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Relationship, Product
We have been having some issues with the system's performance in the cloud, with the system's...
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Value
Depending on what someone is looking to do with an ERP solution, if they are looking for a fully...
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Loyalty, Relationship, Product
Oracle is innovative and always looking at ways to incorporate modern solutions such as AI into...
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Relationship
Our support representative has been very instrumental in presenting solutions to us based on our...
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Product, Value
We don't really have a lot of integrations that are flowing into the application. We wanted to...
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Relationship
There is an Oracle community where we can throw in ideas, and other clients can like and comment on...
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Product
One of the things Oracle really needs to look into and work on is Financial Reporting Web Studio.
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Relationship
I don't know what Oracle has in the works for the next year. For a lot of things, we get a safe...
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Relationship, Operations
Oracle should have some sort of support area for upgrades so that we can reach out to someone and...
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Operations, Product
Oracle University is really nice, and there is a lot of good material on that platform. We can get...
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Loyalty, Product
Our optimism about Oracle has gone up because we have seen upgrades and increased functionality and...
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Operations
We didn't have any training from Oracle, but I did completely appreciate some of the free overview...
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Relationship
Oracle’s support model is not functional. It seems as though I need to have dropped dead and have my...
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Product
The product does what we need it to do. If someone is looking to find a product that has really...
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Culture
We would definitely repurchase the application, but we would do some things differently. We would do...
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Operations
The service managers, sales representatives, and other people involved were all engaged during the...
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Culture, Value
We haven't really incurred any additional costs since we went live. The cost has been fixed. We got...
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Operations
The updates that are being pushed out could definitely be a little better. Oracle sends out emails,...
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Relationship
When we open up service requests with Oracle, they often give us a knowledge-base article that can...
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Relationship, Product
I really haven't seen any bugs or things like those, but if there are any release updates or if the...
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Culture, Relationship
I know the sales representatives well. Our first sales representative left the company, but as soon...
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Culture, Loyalty, Value
The solution definitely reduces some of our pain points. We are seeing a return on investment from a...
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Operations, Product, Value
When we move from one application to another, there is a culture change. We have gained some...
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Product
Our people like the product's modern UI, so they definitely like using the application. The solution...
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Relationship
If there is an issue, the vendor is willing to jump in quickly and get things resolved. I have a...
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Operations
We implemented the system during COVID-19. I would avoid that in the future if I had a vote because...
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Product, Value
Our biggest issue was with OCR reading in A/P. There was a disaster, and we had to bring in tons of...
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Product
I would say the functionalities on the finance side are excellent. The rest of the functionalities...
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Product, Value
Cloud ERP is great. From a purely financial perspective, the product is a huge home run.
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Operations, Product
We had an issue with our payroll at the go-live, and that was likely our biggest challenge. The...
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Operations
Oracle created a new item called global ID. It was a great idea to create that item, but during our...
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Relationship
The best service recovery I have seen in my whole career was from Oracle. After not believing in an...
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Product
Our biggest headache or gripe that we have with Oracle's product is that we are in a hosted...
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Relationship
Oracle's solution is a big application, and I understand that Oracle has to do certain things in...
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Relationship, Value
Oracle charges when we ask for help, but we would rather ask for help than put in a service ticket...
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Relationship
The way we have to escalate issues to Oracle could be improved. Fortunately, we have an executive...
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Culture, Value
Most of the time, Oracle avoids charging for every little thing. They also explain when they put out...
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Loyalty, Relationship, Product
Cloud ERP is pretty easy to use. We don't have too much to complain about with Oracle. We have been...
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Relationship
Oracle has regularly scheduled updates, and those are super helpful. Those updates add new...
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Product
The product is not integrated with anything. We are trying to integrate it with a business...
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Operations, Product
I wish Oracle’s upgrades weren't as frequent as they have been. They are rolling out quarterly...
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Culture, Product
A key element that Oracle is working on is the invoice scanning feature in the accounts payable...
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Relationship, Operations
For the implementation services, we used a partner of Oracle's. I was not satisfied at all. The...
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Culture
Oracle told us that the invoice scanning feature worked, but it never did. We worked with multiple...
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Product
The cloud software from Oracle is quite good. We are not finding too many gaps in the system.
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Relationship
Our real challenge is the support from Oracle. The vendor seems to hand things to a third-party...
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Relationship
We don’t have an escalation path with Oracle. We don’t have relationships with executives. Oracle...
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Value
Oracle charges for everything, but they charge one big fee, so they don't nickel-or-dime us on small...
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Relationship
If I need to reach out to Oracle’s executives, I feel like I can.
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Value
Considering our business needs and what we have to do on a day-to-day basis, Cloud ERP is delivering...
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Loyalty, Product
The product is maturing nicely, but the reporting, query tool, and search engine could still use...
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Culture
The licensing for Oracle's system is insanely complicated, and we have had to work with Oracle for a...
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Culture
Oracle's system is pretty good for a larger organization. Oracle bundled modules together into a...
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Culture
We were able to negotiate with Oracle and work on our contract to the point where we were satisfied....
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