Oracle Cloud (HCM, ERP, SCM)
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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COO

In the demos and sales cycle, we were led to believe that Oracle's reporting engine, Fusion...

Mar 2022
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COO

Something I wish I had known up front is the fact that Oracle is a very siloed organization. The...

Mar 2022
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COO

Oracle has made concessions in licensing credits because they recognized shortcomings in their...

Mar 2022
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COO

We used a third-party system integrator for our Cloud ERP implementation. The system integration has...

Mar 2022
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COO

We went with Cloud ERP because it had better system integration among the various suites that Oracle...

Mar 2022
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CIO

Oracle has been great to work with. They try to charge for every little thing, but if we push back...

Feb 2022
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CIO

Cloud ERP is solid. The interface is really great, and the training for getting people up to speed...

Feb 2022
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CIO

There are some things in Cloud ERP that are still weak, such as auditing, tracking, and monitoring...

Feb 2022
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CIO

Oracle's internal implementation services are kind of weak, so we use a third-party service that...

Feb 2022
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CIO

Oracle partnered the system with TRAVERSE ERP to develop a mobile par level management application,...

Feb 2022
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CIO

Cloud ERP is a little bit difficult to work with from an interoperability standpoint. The system is...

Feb 2022
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CIO

We are pretty satisfied with Cloud ERP. The Oracle cloud application is still relatively new, and in...

Feb 2022
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CIO

We work with another organization that thinks Oracle’s people are a bunch of snake oil salesmen....

Feb 2022
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CIO

I have heard that Oracle’s acquisition of Cerner will expand Oracle's cloud computing and healthcare...

Feb 2022
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CIO

Our contact at Oracle is working really hard on our behalf, and they are struggling against the big...

Feb 2022
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CIO

I don't have good things to say about the implementation partner we picked. The partner said that...

Feb 2022
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CPO/CHRO

There are always things that we are told about in demos that don't really come to fruition as we...

Feb 2022
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CPO/CHRO

Oracle’s support has been very consistent. We have had the same contacts throughout our time with...

Feb 2022
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CIO

We are Oracle fans, and we have been a good reference for them. They work well for us. We have...

Dec 2021
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CIO

The vendor's upgrades have been stable. The total cost of ownership with Oracle has also been...

Dec 2021
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CIO

If we had to do something over, we would change the implementation model. We wanted a single...

Dec 2021
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CIO

Before and during the implementation, we should have had better technical discussions with Oracle...

Dec 2021
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CIO

I have a problem with Oracle's culture in that they are big and are fairly arrogant, but I knew I...

Dec 2021
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Director

Oracle regularly pushes out updates through the application, so that is good. They are constantly...

Dec 2021
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Director

The vendor's support is lacking. When we open a service request, the tech assigned to it just sends...

Dec 2021
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Director

The vendor is definitely on top of communicating with us. When there are maintenance issues or...

Dec 2021
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Director

There are some functionalities that the vendor needs to update, especially when it comes to...

Dec 2021
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Director

Our future satisfaction will stay the same. As time goes on, we keep learning about the application....

Dec 2021
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Director

Whether I would recommend Cloud ERP to someone else depends on what their legacy system is. In terms...

Dec 2021
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Director

Oracle does have some great functionality from a configuration standpoint. Cloud ERP is a SaaS...

Dec 2021
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Director

Since we have a long-standing relationship with Cloud ERP, we get little perks. Our representative...

Dec 2021
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Director

There are add-on costs for integrations. We sometimes need a middleware package just to build...

Dec 2021
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Director

Oracle’s training is good because they have Oracle University.

Dec 2021
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CIO

Oracle charges for everything they can and would charge double if they could. They charge us as much...

Dec 2021
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CIO

I don't think Oracle has a lot of interest in integration. We talked to them about something we need...

Dec 2021
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CIO

Oracle will tell us all about the things they want us to use, but when there are things we need, we...

Dec 2021
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CIO

Oracle has a road map, and the things they put on the road map work, but we may not be terribly...

Dec 2021
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CIO

We have been on the Oracle system for a while, but we can't get an accurate payroll. We are still...

Dec 2021
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CIO

Oracle is coming up with a new OCR solution. We have horrible accuracy with the currently installed...

Dec 2021
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CIO

We have had some confusion about who our point of contact from Oracle is.

Dec 2021
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CIO

I am not crazy about the implementation model Oracle uses. They have a hands-off approach. They turn...

Dec 2021
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CIO

There are some things that haven't really panned out with the Oracle system. It can be complicated...

Dec 2021
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CIO

For the most part, our users have really picked up on things. The system is much better than what we...

Dec 2021
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CIO

Certain people have preconceived notions about how things are going to work, and then those things...

Dec 2021
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CIO

Oracle only deals with software defects. So if the documentation says the system will do something a...

Dec 2021
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CIO

I would buy the system again for the financial piece, but I probably wouldn't buy it again for the...

Dec 2021
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CIO

We felt very comfortable in making a long-term commitment to Oracle.

Oct 2021
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CIO

Once Oracle stepped into our implementation, things really became more positive. Oracle's services...

Oct 2021
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CIO

Oracle has good products and is solid across the board. However, Oracle is slightly immature in the...

Oct 2021
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CIO

Oracle has been good on the support side. We have a good relationship with one of Oracle's people,...

Oct 2021
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CIO

Oracle has a solid product and is working hard to engage customers to improve.

Sep 2021
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Director

Oracle's senior leadership is very helpful. We have an executive sponsor that cranks things up very...

Sep 2021
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Director

Cloud ERP is very flexible, but users need to know what they are doing. The system does well for...

Sep 2021
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Director

The HR side of the solution is not as intuitive as we would like. The healthcare industry has some...

Sep 2021
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Director

The vendor is very good at getting information out, especially about new releases and test systems...

Sep 2021
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Manager

We are excited for an upgrade of Cloud ERP because there is new technology in there, like Smart View...

Aug 2021
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Manager

We are not going anywhere. Cloud ERP is integrated with our electronic medical record, and it works....

Aug 2021
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Manager

Oracle keeps their promises, for the most part. When we were first getting going, there were times...

Aug 2021
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Manager

We basically have a flat fee that we pay Oracle. We have a third party that we work with that Oracle...

Aug 2021
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Manager

Oracle is a big company, so the support is all a ticketing system and waiting for someone to email...

Aug 2021
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Manager

Quarterly updates just happen. We don't have to do anything for them at all. When we were...

Aug 2021
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Manager

I have done some of the online training. Oracle offers a ton of free web-based things that we can go...

Aug 2021
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Manager

An organization just has to make sure that they have a person who can do integration. If they...

Aug 2021
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Manager

We are in the cloud-based system, and there are times that it is slow, especially at a certain time...

Aug 2021
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Manager

Once an organization knows the product and where they are going, they are good. There are a lot of...

Aug 2021
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Manager

Oracle is great about giving us new OCR things, and they gladly take requests. It might be a while...

Aug 2021
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Manager

Oracle tells us all the time when they are doing an upgrade, when our system is unexpectedly down,...

Aug 2021
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Manager

If another organization were the same size as we are, I would definitely recommend Oracle's...

Aug 2021
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CFO

The biggest lesson that I learned that may be helpful to others is about the implementation...

Aug 2021
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CFO

I would tell others that before the onset, they should define what a successful system looks like...

Aug 2021
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CFO

Everything we did in terms of ordering or paying for invoices was done on paper prior to Oracle’s...

Aug 2021
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CFO

The biggest gap for us was with the grants module and the project accounting functionality in the...

Aug 2021
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CFO

We have completely taken the entire procure-to-pay process, made it all digital, and brought it...

Aug 2021
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Manager

Oracle does what they want. They don't always do what is in our best interest. Sometimes, they just...

Jun 2021
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Manager

Oracle doesn't necessarily provide integration. They provide the basic tools necessary, and we build...

Jun 2021
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Manager

Oracle complies with the federal and state regulations that we need them to, but they don't really...

Jun 2021
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Manager

The vendor's sales team is always proactive, but their service team just sends us news bulletins and...

Jun 2021
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Manager

Oracle seems to be promoting more of their cloud products. We really tried to use their cloud...

Jun 2021
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Manager

I have heard that at Oracle's user group meetings, the vendor talks about a lot of other vendors'...

Jun 2021
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VP/Other Executive

I don't think that we have had any issues with Oracle not keeping their promises. Oracle has been...

Jun 2021
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VP/Other Executive

Cloud subscriptions are so expensive that it is hard to say whether we receive our money's worth....

Jun 2021
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VP/Other Executive

We haven't used Oracle's training that much. Oracle has a lot of learning materials available, and...

Jun 2021
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VP/Other Executive

Oracle has put together a program where their customers can get on the upgrade cycle earlier and...

Jun 2021
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VP/Other Executive

Oracle is doing a great job of delivering new technology. They have customer advisory board...

Jun 2021
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CIO

Cloud ERP is a product that we would keep for the long term. I have no intention of replacing it. If...

Jun 2021
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CIO

I am not 100% sure that I would buy Oracle’s system again if I were starting from square one. Their...

Jun 2021
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CIO

I can’t count how many calls I get on a monthly basis from different arms of Oracle that are trying...

Jun 2021
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CIO

There are some specific reporting functionalities that Oracle’s product ought to do, but every...

Jun 2021
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CIO

The training that Oracle has available is really top notch.

Jun 2021
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CIO

Almost everything that I call Oracle about requires an escalation call. I will call the vendor and...

Jun 2021
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CIO

Oracle's system has prompted us to look at our approvals and workflows because so much of our...

Jun 2021
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CIO

Oracle accommodated us well through the rollout by giving us many options, but Oracle did not give...

Jun 2021
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CIO

We decided to move to Oracle’s system because the configuration was easy to tailor and to make...

Jun 2021
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CIO

I would like to see Oracle improve the consistency of their support. The leadership and sales team...

Jun 2021
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CFO

We were close to making a decision about the Oracle system right when the pandemic hit. We stopped...

Jun 2021
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CFO

Oracle was very reasonable in our contract negotiations. If I were the vendor, I would not allow the...

Jun 2021
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