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Oracle Cloud (HCM, ERP, SCM) Comments
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Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Oracle is doing a really good job with patches, updates, enhancements, and keeping the product...
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Director
We are really struggling, and we are looking for recommendations on what to do from here. We need...
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Director
We put the tickets in, and then we wait forever. We have regular calls set up with our service...
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Director
There doesn't seem to be a really robust training program. I know the vendor says they have one. I...
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Director
The end users here don't think the solution is easy to use. I don't think that issue is with the...
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VP/Other Executive
We had one hiccup a couple of years ago where we lost performance, and that was a tough situation....
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VP/Other Executive
The system is performing as promised. From a GL standpoint, I am incredibly pleased with Oracle and...
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VP/Other Executive
The vendor has done some nice things, but they have also gone to more of a self-service model where...
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CIO
Oracle continues to enhance their system each quarter with new features and capabilities that are...
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CIO
Oracle has positively contributed to our supply chain, and the product is allowing us to have more...
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CIO
In terms of finance, Oracle has allowed us to be more efficient and to close on a more predictable schedule....
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CIO
We went from the PeopleSoft platform to ERP Cloud. The PeopleSoft platform was robust but tough to...
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VP/Other Executive
There were a lot of custom configurations in the demo that were fancy grabs and clickable...
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VP/Other Executive
There are challenges with ordering and out-of-stock inventory and how the system processes those...
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VP/Other Executive
Oracle has come back with a number of fixes that our materials management group feels have not...
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VP/Other Executive
Areas dealing with common paymasters and reporting could be improved. Reporting is deficient across...
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VP/Other Executive
We were in an untenable situation where we couldn’t continue to exist on multiple systems for much...
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VP/Other Executive
Oracle themselves didn’t provide any end-user training. There were knowledge transfers from the...
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VP/Other Executive
We are charged extra for every little functionality that we want to add that wasn’t part of what we...
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VP/Other Executive
Oracle delivers on what they say they are going to deliver on. Things related to requests and...
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VP/Other Executive
Our early problems with Oracle were related to getting support and ensuring that we knew which part...
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VP/Other Executive
We have very happy users and are utilizing the product. My only complaint is with the speed of the...
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Manager
Oracle is doing pretty well for us. Things were a little rough starting off, but things got better.
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Manager
With Oracle, we have never actually worked with a person. We have worked with emails or a service...
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Manager
The system is very hard to integrate, but Oracle has a good supply chain and brings in new...
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Director
The system has improved and streamlined our various processes. We have been able to reduce a few...
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Director
Oracle has been very supportive during the COVID-19 crisis. They have been very helpful. They have a...
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Director
Oracle has been keeping all of their promises. If they can’t do something, they don’t promise it.
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Director
We have never used Oracle’s training, but they have a lot of information online in their...
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Director
I predict that we will be extremely satisfied with the system over the next 12 months. I don’t have...
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Director
Oracle used to have a product success manager that would check in with us. They took that program...
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Director
Document imaging is not fully integrated or fully functioning in terms of human resources. If I...
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Director
Oracle has some standard KPIs, but it would be nice if they really built that so we didn’t always...
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Director
With ERP Cloud, it is easy for managers and leaders to get information that they didn’t have access...
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Director
During this COVID-19 crisis, I really haven’t seen a change from the normal support, and the support...
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Director
The tool is great overall from a supply chain perspective, and it gives us all the capabilities that...
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Director
The periodic errors we have had were more frequent during the first few months after the...
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Director
The product is part of our long-term plans. We plan to continue to add modules. We will look at CRM,...
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Director
Hindsight is twenty-twenty. I would probably buy the solution again, but I would choose a different...
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Director
For the most part, Oracle keeps their promises. From a supply chain perspective, we don’t actually...
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Director
Oracle does nickel-and-dime. We have been in a handful of negotiations in which that involved...
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Director
I would rate the training pretty low, but I am not sure how much of that low score is on Oracle’s...
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Director
When the product works, it really works. But in our experience, we have had a lot of issues....
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Director
We have received our money’s worth. But the caveat is that there is not a quick ROI. We knew the...
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Director
There haven't been any significant technology upgrades since we went live. We haven’t been on the...
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Director
We have been very happy with the vendor. The system does exactly what we need it to do, and we have...
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Director
We are not getting nickel-and-dimed at all. We knew what we were going to spend when we started on...
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Director
We don’t really have any contact with the vendor executives anymore. We have a lot of contacts...
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Director
We have expressed some concerns to the vendor about the payroll module requiring a lot of clicks....
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Director
The vendor’s support is good. We are in a unique situation, and we have found that the support...
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Director
The thing that differentiates Oracle’s tool from other tools is the flexibility. We bought into a...
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CIO
In terms of the product driving tangible outcomes, we are not there yet. We got some nice reporting...
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CIO
We have asked for things during the COVID-19 crisis, such as the ability to spread out payments...
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CIO
There were a couple of really nasty bugs that went through the system. In my mind, the product is...
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CIO
The core product is fine. We have struggled with invoicing and orchestration from feeder systems....
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CIO
I was surprised that the product wasn't more solid or mature. We recognize that it is a young...
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CIO
We wanted a solution that was all in one. We weren't a big shop on the financial side. We needed...
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CIO
The vendor wasn't any help at all in the initial implementation. The vendor wasn't close enough to...
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CIO
It would be very difficult to pull the product out. We want it to be part of our long-term plans. We...
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CIO
The product is still young. The ease of use is actually pretty good, but the financial teams are...
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CIO
We aren't getting all of the functionality that we would like from the product. We are still having...
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CIO
We don't have to call the vendor's support people much about the product, but when we do reach out,...
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CIO
I don’t know whether I would buy the product again. We originally picked it because it was one of...
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CIO
I think the vendor eventually keeps their promises and eventually does what they say they are going...
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CIO
Initially, we felt very nickel-and-dimed on a few things, but that has changed. I think the vendor...
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CIO
The vendor's phone and web support are pretty good, and when we have to escalate to the vendor...
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CIO
The purchasing functions in the product are pretty nice, but it is hard to separate payments out of...
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VP/Other Executive
My concern with Oracle is that they are a little too big. They are very difficult to navigate as an...
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VP/Other Executive
Oracle has a good breadth of product and a lot of depth, but I think they are not there yet in terms...
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VP/Other Executive
I am forecasting that my satisfaction will be high based on how things have been going so far. We...
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VP/Other Executive
I think Oracle is learning how to be a service organization because Oracle was not that kind of...
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VP/Other Executive
During the implementation, we had excellent collaboration with Oracle, even though we used a third...
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VP/Other Executive
The system does everything we want, and Oracle is constantly improving it. Oracle has improved the...
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VP/Other Executive
We have had excellent executive involvement, which is something that doesn’t apply to a lot of...
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CIO
Based on the way I feel today, I am not sure whether I would buy from Oracle again. Their ticketing...
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CIO
Unless we have an affiliation or merger that changes our direction, Oracle is part of our long-term...
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CIO
I don't think Oracle's quality is bad. Excluding the implementation fees, we have received our...
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