Oracle Cloud (HCM, ERP, SCM) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
There is still a requirement for us to have integrations with other systems. But I don't know that...
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Product
Cloud ERP does everything we need it to. I'm sure there are things that it could be better at in...
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Value
Oracle has been avoiding charging for every little thing recently. We were going down the...
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Relationship
We have a great account representative who is always keeping us informed. Even our representatives...
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Loyalty, Operations
My overall satisfaction with Cloud ERP rates at the top of the scale. With a different vendor, the...
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Value
We pay for what we get. And unfortunately, with any support, there are going to be instances of...
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Operations, Product
My team members are big users of Oracle University. Others in the organization don't use it as much,...
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Operations
We used Accenture as our implementation partner, so we didn't have a lot of interaction with Oracle...
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Operations, Value
Our process efficiency has increased from working with Oracle. Our methodology is more streamlined...
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Operations
Oracle does provide certain implementation resources once organizations are at a certain point in...
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Relationship, Product
Oracle is a great technology vendor, but they often struggle with aligning that technology with...
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Operations
Oracle has an implementation partner for everything and anything, and that is a highly costly model....
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Relationship
Oracle’s support model for issues is a very big problem, but it is an industry issue. The support...
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Relationship
Oracle constantly overpromises and underdelivers on some things. For instance, when we test out...
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Culture, Value
Oracle negotiated with us on charges. It was difficult, but they did come our way in the end.
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Relationship, Product
When Cloud ERP was pushed out to clients, it wasn’t ready to the degree that it should have been. We...
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Product
ERP Cloud Planning and Budgeting is a mature product that is recognized in the market. It has been...
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Culture, Loyalty
We did an RFP with Oracle for another solution, and they were clueless about what they needed to...
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Value
There have been support issues with Oracle, and their training module involves us spending thousands...
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Relationship, Product
I talk with Oracle about the user-friendliness of the solution quite often. In some areas, it is not...
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Loyalty, Operations, Product
I think Workday talks a lot about ease of use, but as a core ERP, Cloud ERP is a superior product to...
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Value
I work with a lot of different companies, and when it comes to the list of who is petty about...
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Culture, Relationship
Across HR, finance, and supply chain areas, there have been different consulting engagements with...
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Relationship
Oracle has no shortage of money, and I tell them that all the time. But if they want their customers...
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Operations
Inside the Oracle module, there is Oracle Guided Learning, and that, for our end users, has been...
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Relationship, Operations
Oracle made a commitment to us before we started the journey that they would provide resources to...
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Relationship, Product
We have probably one of the most accurate item masters in hospital supply chain in the entire...
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Product, Value
A big outcome we have seen because of Oracle is the cleanliness and accuracy of the data that is in...
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Relationship
We work with offshore resources for support, and that is normal, but with Oracle, the timing can...
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Loyalty, Product
We have deployed many of the reporting functionalities within the financial reporting studio. We...
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Culture, Relationship
Oracle has partnered and worked with us, but because we are in finance and healthcare, and because...
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Value
We want to automate more of our processes, and Oracle is starting to make that possible. However, we...
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Relationship, Operations, Product
We still have a lot of work to do with Cloud ERP, especially around automation. We need to figure...
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Operations
The initial training from Oracle was not great at all, and for ongoing training, we have had to get...
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Product
We have had a lot of performance issues with Cloud ERP, and as more data builds up, the problems...
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Relationship
We open service requests just like everybody else, and Oracle has engaged with us, whether through...
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Relationship
I have been in the Oracle hemisphere for a while, so I have some key contacts. I leverage our...
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Relationship
With upgrades, Oracle is responsive to our service requests. If we are doing Redwood things,...
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Culture, Product
The AI stuff is good. There is the consumerism aspect. If Oracle could come to the table a little...
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Product
There are things I would like to see with the functionality. There are things that we struggle with,...
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Relationship
I don't have any issues with the support or proactive service. Oracle has been responsive for us. I...
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Culture
Oracle has stated that there are hundreds of AI agents. However, they require licensing for every...
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Culture, Loyalty
The product works as advertised, but sometimes we get in our own way when we go against the design...
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Loyalty, Relationship, Product
Oracle will take very common healthcare themes, and they will go into depth. There are things that...
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Culture, Value
Sometimes with stuff that is being demonstrated, it would be nice to know that it is going to cost...
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Loyalty, Product
We use a lot of flat-file integrations, but we do have a few API integrations. We are leaning more...
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Relationship, Product
Having been with the product for many years, I don't feel like Oracle is doing QA as strongly prior...
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Relationship
Oracle has partnered with us from a support perspective. They make sure that we are satisfied with...
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Relationship, Operations, Product
When we implemented the new interface for Cloud ERP, things didn’t change over well, and the visual...
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Relationship
We have to beat down the first person from Oracle's customer support to get to the right people....
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Relationship
We have had the same account executive from Oracle for several years, and they are a true partner to...
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Product, Value
Using Cloud ERP, we are cutting down our end-of-month close. Every time we implement something or...
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Product
We are in multiple countries, so we have been able to take advantage of the multicurrency reporting...
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Operations
Oracle has guided learning through a digital assistant. We had to create the library for the...
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Product
The functionality of the HR and Payroll module in Cloud ERP is satisfactory when it works properly....
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Relationship, Product
There have been major challenges related to Redwood development. Anything related to Redwood has...
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Relationship
We have a dedicated group of Oracle contacts, primarily from the sales team, who are very responsive...
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Operations
Although we pay for Oracle’s education services, there is very little training provided when working...
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Loyalty, Relationship
Oracle appears to be working on enhancements in timekeeping and AI-driven functionality. While these...
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Relationship
Oracle's overall support team, handling of tickets, defect management, and service request processes...
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Relationship
We have repeatedly requested executive involvement from Oracle, but have received only minimal...
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Relationship
Even when issues extend beyond our organization, such as regional outages or system problems, we are...
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Relationship
During some service request calls, certain Oracle team members have displayed condescending behavior...
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Loyalty
We invested several years and substantial costs into implementing Cloud ERP, so we plan to continue...
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Product
Cloud ERP has the potential to meet most of our organizational goals, and it initially appeared to...
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Culture
There have been some unexpected challenges related to Oracle's licensing structure that only became...
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Relationship, Product
Oracle’s service is not designed to be proactive. Oracle notified all their clients that they were...
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Loyalty, Product, Value
In some areas Cloud ERP works a whole lot better than others. We came from another vendor, and we...
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Relationship
At times, we have had to lean on Oracle a lot. They are usually responsive, though they aren't always....
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Product
I don't think we use the software for finance/general ledger/accounts payable as well as we could....
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Product
Cloud ERP is interesting. I think part of our issue is adjusting to a SaaS platform and a cloud...
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Culture, Value
Oracle does charge for every little thing. And I think that Oracle’s sales team took liberties in...
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Product, Value
The outcomes we have seen from using Oracle's HR and payroll modules have been aligned across our...
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Relationship
Oracle has been very open to having scoping discussions and deep dives with troubleshooting. They...
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Operations
Our implementation wasn't done directly with Oracle. It was done through their partners. However,...
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Operations, Product
We have not gotten into Cloud ERP's AI-related capabilities. I believe that there are a lot of...
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Relationship
Oracle has a very complicated support organization and structure, so there are times when they don't...
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Product
With Cloud ERP, we have been able to integrate with pretty much anything we have needed to, such as...
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Loyalty
We are working on getting Oracle's new UI. We have seen positive responses from the new UI, and it...
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Operations
Ongoing training is not that great. Oracle doesn't really offer much training, and we had to buy the...
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Relationship, Product
So far, with the things Oracle delivers, once in a while, there is a hiccup, and then we just have...
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Relationship
Oracle is working on a lot of stuff for healthcare now; when they first started, they focused a lot...
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Relationship, Product
Oracle’s vision is pretty good. From time to time, they need to be nudged when it comes to doing...
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Relationship
The quality of Oracle’s support depends on who the support person is. It isn't great. If we get...
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Loyalty, Relationship
Oracle has a plan to work with their customers to see how they can fix some of the challenges we...
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Value
Oracle doesn’t avoid charging for every little thing, but I'm not the one who pays them. I just tell...
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Relationship
I know a lot of Oracle people throughout different chains of command at Oracle, so I know who to...
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Operations, Product
Some people think Cloud ERP is easy to use, but some people say it is tough. It is all based on the...
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Product
With Cloud ERP, on the financial side, we are able to now manage our spend policy more proactively...
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Operations
Our implementation of Cloud ERP was not a smooth one. We created problems that have perpetuated...
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Loyalty, Product
Cloud ERP is stable, and it is getting better. We are putting things in place to standardize...
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Product
Cloud ERP has basic functionalities, but it does what it was designed to do, just not very well. I...
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Loyalty
Cloud ERP is more of a transaction-based system, and it did the basics of what we expected an ERP...
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Product
With Cloud ERP, A/P and supply chain are opposite sides of the same coin. We had a lot of things...
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Value
With Cloud ERP, there were some things that we did, a few little customizations and things like...
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Operations, Product
With Cloud ERP, we had some issues, or maybe there were just product deficiencies, but something...
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Relationship, Operations, Product
With Cloud ERP, we had a pretty good cadence of upgrades, and I think the communication from the...
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Operations, Product
I'm not sure whether our problems were with the solution itself or the implementation. A lot of the...
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Product
I didn't really take advantage of the reporting out of the general ledger portion of the system....
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Relationship, Product
Cloud ERP is now stable. We are optimizing, and we brought new leadership in to run all the...
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Operations, Product
Cloud ERP is still not a very friendly system, particularly for an academic institution. When it...
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Product
Cloud ERP is still not very AI forward. We still have to know exactly where to go in the menu and...
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Product
With the email links in Cloud ERP, I get a link to approve a transaction, and I click it. The link...
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Operations, Value
Oracle took a back seat during the implementation. They are doing our managed services now on...
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Loyalty, Product
Cloud ERP functions as a good ERP solution. It takes into account some of the challenges we have. We...
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Product
I think most of our challenges with the finance module are due to things we have done. I probably...
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Relationship
Oracle’s support people are pretty good, but it still feels like we are pulling more than they are...
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Loyalty
I maybe wouldn’t buy Cloud ERP again. When we bought it, it was a young product. And for our size,...
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Culture, Value
Oracle has changed the licensing rules and bundling. With the way the product is modularized, Oracle...
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Product
Cloud ERP is a big system. But we don't have any stability issues. It is not high-strung at all....
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Culture, Relationship
Oracle keeps all their promises. We might not always like their answers, but the vendor does what...
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Operations
We have our implementations down to a pattern. However, for me to give Oracle's implementation...
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Product
ERP Cloud Planning and Budgeting is still kind of young. The system assumes that we are doing...
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Operations, Product
Our end users don't go directly into the system. We can't afford those licenses for everyone. Only...
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Relationship
Oracle does just fine with proactive service on some major things. They also do a pretty good job of...
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Product
The HR side of Oracle Cloud ERP is pretty straightforward. There is nothing wrong with that. We have...
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Product
The supply-chain materials-management side of Cloud ERP is pretty straightforward. We can just...
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Product
The way we do things on the accounts payable finance side of Cloud ERP is a little complicated....
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Relationship, Product
We haven't done much directly with Oracle as our ERP vendor. I don't partner much with Oracle. We...
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Product
Cloud ERP’s accounts payable section is a little bit complex with processing invoices and things...
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Culture, Product
Oracle says there is functionality available in Cloud ERP that isn't actually available, or they say...
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Value
Oracle charges for every little thing. If we want their advice on something, they will give it to...
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Product
Oracle’s upgrade process isn't what is lacking; it is their functionality. For example, we wanted to...
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Product
For Cloud ERP to be easier for end users, it could have more of a graphical user interface that...
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Relationship, Product
The only outcome that we have gained with the HR and payroll module in Cloud ERP right now is the...
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Loyalty, Operations
Oracle is a disaster. We moved away from the vendor that implemented everything for us, so we...
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Relationship
If someone has a lot of money, my likelihood to recommend Oracle is high. Oracle's software is...
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Product
Cloud ERP is not super easy. If we deviate from exactly what Oracle said, the system is not...
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Product
From using Cloud ERP, on the HR side, we have a more streamlined process from our time and...
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Operations, Product
Part of the challenge with the supply chain module of Cloud ERP is the system, and part of it is...
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Value
Rates have gone way up. Oracle is ridiculously expensive. Also, Oracle doesn't make promises. They...
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Product, Value
For the supply chain piece in Cloud ERP, especially from a capital standpoint, we have had to revert...
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Operations
We are working with Oracle to look at how to improve the system, but they came in, said that the...
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Product
I use the HR part of Cloud ERP to approve positions. It is electronic and facilitates things nicely,...
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Relationship
With Oracle, I have one number that I call, so every time I have a problem, I call the same person....
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Loyalty
I’m hoping that Oracle improves, but I think they will get worse or stay the same. I don't think...
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Product
Oracle doesn’t have proper discipline for housekeeping and implementations. ERP Cloud Planning and...
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Relationship
I don't believe that the forum that Oracle uses for customers to connect is in the best interest of...
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Product
ERP Cloud Planning and Budgeting is not fully integrated into Cloud ERP. There is some manipulation...
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Product
We have a simplified budgeting process because we are using ERP Cloud Planning and Budgeting. We...
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Culture, Loyalty
There are still some features that Oracle is maturing that we would like to implement. I know that...
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Loyalty, Relationship
Oracle is doing great work. I think some of my ratings are reflecting the past and not the future....
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Operations, Product
Cloud ERP was a very stable solution from day one, and that is very hard to achieve. I give kudos to...
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Product, Value
Cloud ERP is not as user-friendly as it should be. It takes a significant amount of IT manpower to...
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Loyalty
A lot has changed in the market since we decided to go with Oracle, and due to merging with another...
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Operations
Selecting the best implementation partner is the key to a successful go-live. Unfortunately, we...
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Product
Cloud ERP does what it was advertised to do. It is a strong and steady product. We are not going to...
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Value
I haven’t heard anything about Oracle’s charges, so that is pretty good. I haven’t heard that they...
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Relationship
Oracle has been good. They are more passive than active, to use an investment term like active...
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Culture, Operations
People considering working with Oracle should probably ask a lot of questions during the discovery...
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Loyalty
I'm not sure I would have picked Cloud ERP as my first choice. The problem at the end of the day is...
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Operations
For Cloud ERP, we have taken our training internally. We don't leverage the vendor unless we really...
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Relationship
The Oracle leadership sets up regular meetings to make sure everybody is at the table, so they...
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Relationship
If anyone asks our supply chain people, they will grumble and say that Cloud ERP is a big step...
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Loyalty, Product
Oracle's integration solution is not great. It is technology that connects to the outside world, and...
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Operations
We were working with an implementation partner while implementing Cloud ERP, and there were a lot of...
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Relationship
Oracle is really good at incident management. We were able to get them on the phone, and they were...
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Product, Value
Cloud ERP is expensive, but it is a really solid product. The finance module is really solid in...
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