Oracle Cloud (HCM, ERP, SCM) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product, Value
For the supply chain piece in Cloud ERP, especially from a capital standpoint, we have had to revert...
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Operations
We are working with Oracle to look at how to improve the system, but they came in, said that the...
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Product
I use the HR part of Cloud ERP to approve positions. It is electronic and facilitates things nicely,...
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Relationship
With Oracle, I have one number that I call, so every time I have a problem, I call the same person....
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Loyalty
I’m hoping that Oracle improves, but I think they will get worse or stay the same. I don't think...
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Product
Oracle doesn’t have proper discipline for housekeeping and implementations. ERP Cloud Planning and...
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Relationship
I don't believe that the forum that Oracle uses for customers to connect is in the best interest of...
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Product
ERP Cloud Planning and Budgeting is not fully integrated into Cloud ERP. There is some manipulation...
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Product
We have a simplified budgeting process because we are using ERP Cloud Planning and Budgeting. We...
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Culture, Loyalty
There are still some features that Oracle is maturing that we would like to implement. I know that...
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Loyalty, Relationship
Oracle is doing great work. I think some of my ratings are reflecting the past and not the future....
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Operations, Product
Cloud ERP was a very stable solution from day one, and that is very hard to achieve. I give kudos to...
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Product, Value
Cloud ERP is not as user-friendly as it should be. It takes a significant amount of IT manpower to...
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Loyalty
A lot has changed in the market since we decided to go with Oracle, and due to merging with another...
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Operations
Selecting the best implementation partner is the key to a successful go-live. Unfortunately, we...
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Product
Cloud ERP does what it was advertised to do. It is a strong and steady product. We are not going to...
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Value
I haven’t heard anything about Oracle’s charges, so that is pretty good. I haven’t heard that they...
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Relationship
Oracle has been good. They are more passive than active, to use an investment term like active...
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Culture, Operations
People considering working with Oracle should probably ask a lot of questions during the discovery...
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Loyalty
I'm not sure I would have picked Cloud ERP as my first choice. The problem at the end of the day is...
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Operations
For Cloud ERP, we have taken our training internally. We don't leverage the vendor unless we really...
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Relationship
The Oracle leadership sets up regular meetings to make sure everybody is at the table, so they...
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Relationship
If anyone asks our supply chain people, they will grumble and say that Cloud ERP is a big step...
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Loyalty, Product
Oracle's integration solution is not great. It is technology that connects to the outside world, and...
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Operations
We were working with an implementation partner while implementing Cloud ERP, and there were a lot of...
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Relationship
Oracle is really good at incident management. We were able to get them on the phone, and they were...
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Product, Value
Cloud ERP is expensive, but it is a really solid product. The finance module is really solid in...
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Operations
After we went live on the system, it took us a long time to start getting reports similar to what we...
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Operations, Product
Our HR people like Cloud ERP because our previous system had virtually nothing for them. From an HR...
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Relationship, Operations
At this stage, all we want from Oracle is follow-up help. We now understand the system well enough...
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Relationship, Operations
It is really difficult for us to get answers and feedback from Oracle now that our implementation...
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Operations
My organization is small but mighty, and we are passionate about doing things the right way and...
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Operations
Oracle's training is all self-serve training. I don't feel like a lot of training happens at all. We...
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Relationship
Oracle keeps their promises with encouragement. I feel like customers have to have a voice to...
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Operations, Product
Cloud ERP provides its intended purpose. We have no issues with payroll, and that works pretty...
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Loyalty, Operations, Product
Some routine processes in Cloud ERP were set up in a way that requires more clicks than necessary to...
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Product
A real benefit of Cloud ERP that was a shortcoming in our previous system is that releases happen on...
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Loyalty, Product
With Oracle’s HR and payroll module, we have a much better ability to collect data and interact with...
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Relationship
Oracle could work on their support's timeliness. I don't know whether we have the right internal...
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Product
We have a very complex ecosystem for our supply chain in Cloud ERP, and that includes bolt-on...
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Product
I feel like the reporting options in Cloud ERP could be optimized to help with end-user experiences....
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Product, Value
With Oracle's finance modules, we were able to do a lot of automation through our accounts payable...
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Operations, Product
I would do some things differently if I were to implement Cloud ERP over again. We restructured some...
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Product
The financial reporting on the GL side of Cloud ERP is a little more clunky and burdensome than what...
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Culture, Value
Oracle charges us for every little thing about our support agreement, but they don't charge us for...
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Relationship
Oracle is a very good technical partner when it comes to setting up interfaces and technology...
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Product
One bit of feedback that I have about Cloud ERP is that it isn't as integrated as we would like it...
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Loyalty
Cloud ERP is a very robust solution. We chose it over other systems because its purchasing modules...
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Product
Compared to our past ERP, we have seen differences in both feature functionalities and in...
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Loyalty, Operations
Oracle's training is okay, but it takes so much to maintain Oracle's system that we can't get rid of...
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Relationship
Oracle is bad at providing proactive service, and they are terrible with executive involvement. I...
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Culture
Oracle's pricing model is so complicated that when we get bills, we don't know whether they are...
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Product
Our finance people can't get any data out of the system's finance piece. Either our people don't...
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Loyalty, Relationship
Oracle has continued to enhance their platform ever since we rolled it out years ago. Oracle is...
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Relationship
The vendor will assign a client success manager who will continue to work with us. We were able to...
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Loyalty, Product
The finance area is the strongest component of Oracle's platform, and Oracle handles finance...
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Product
From an HR standpoint, I think the vendor's weakest point is their CRM platform. It is getting...
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Relationship
We see quarterly updates from Oracle. A lot of the suggestions that we submit to the vendor's Idea...
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Product
In the system's supply chain module, requisitions and purchase orders seem to work quite well. Cloud...
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Product
On the general ledger side of things, Oracle didn't really create any reports for us as part of our...
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Loyalty, Product
Usually, when upgrades are done to the system, the system will break. Then, we will have inaccurate...
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Culture
Oracle didn't show up well with their ERP system. After we went with Oracle for ERP, we could see...
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Relationship
We never hear from Oracle. We have to initiate all of our conversations with them. Oracle could...
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Loyalty, Relationship
Oracle tried to partner with us on a certain product, but that failed. Oracle couldn't get that...
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Product
The system's accounts payable module performs very well, and its scheduling part appears to be fine....
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Loyalty, Product
Oracle's solution sat in the middle compared to other solutions. They had a much more sophisticated...
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Loyalty, Operations, Product
We are moving along. Everything is on track, and the product is working. We are having some hiccups...
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Relationship
I get a lot of involvement from the Oracle people that I know personally.
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Relationship
Oracle and Deloitte are partners, and that taints my recommendation a little bit because Deloitte...
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Value
Cloud ERP does what we want it to do, but it is more expensive than other solutions. Also, not a lot...
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Product, Value
We have been able to leverage our staff members to take on some orders through the system's supply...
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Product
Cloud ERP isn't the most intuitive system in terms of its accounts payable module. We can submit...
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Operations, Product
Cloud ERP is better than the system we used before, but it still feels old. There are a lot of...
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Product, Value
With Cloud ERP, the ordering processes of getting supplies and paying invoices are much simpler....
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Operations
Oracle has done so much to make training self-service and to not require classroom training. Some...
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Culture, Value
Oracle has to figure out Cloud ERP. They have some anomalies with their licensing and their...
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Loyalty, Relationship, Product, Value
We just replaced a legacy system that had multiple years of workarounds and customizations, and we...
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Operations
I would just encourage someone considering Oracle to try to understand Oracle's approach to the...
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Culture, Relationship
Whether I would recommend Oracle to someone would just depend on who they are. I would tell others...
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Loyalty
ERP Cloud Planning and Budgeting is part of our long-term plans, but we will probably step back and...
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Operations, Product
Generally, the ease of use is pretty good. End users do very little in the system other than...
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Relationship
Generally, if we have a real issue, Oracle’s management team does a good job when we escalate it....
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Loyalty
It is questionable whether Cloud ERP is part of our long-term plans. There is no specific plan to...
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Product
Oracle could improve by simplifying the access process. Everything is geared toward a bigger...
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