Oracle Cloud (HCM, ERP, SCM) Commentary
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Niel Oscarson
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User Commentary

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VP/Other Executive

Loyalty, Relationship, Product

The Oracle releases keep coming, and they seem to have good things. The reason we have a sticking...

Nov 2023
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VP/Other Executive

Relationship

Oracle is pretty good about answering the phone, but there are times when we have to push them. If...

Nov 2023
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VP/Other Executive

Operations, Product

There is not a lot I have found that the product cannot do. The documentation is one size fits all,...

Nov 2023
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VP/Other Executive

Product

There are a few things that we have had to focus on for Cloud ERP. It is not that the software can't...

Nov 2023
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VP/Other Executive

Product

The user interface for Cloud ERP is much better than it used to be, but there are a few things that...

Nov 2023
||
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Manager

Product

Our customizations for ERP Cloud Planning and Budgeting directly affect the solution’s quality, but...

Nov 2023
||
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Manager

Relationship

Oracle’s support has gotten terrible because they don't have enough support staff. Several years...

Nov 2023
||
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Manager

Relationship, Product

Oracle will provide us with templates, but we have to do something with them.

Nov 2023
||
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Director

Culture, Operations

What has gone well with Oracle is our sales team has stayed engaged. They stuck with us during the...

Oct 2023
||
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Director

Product

Cloud ERP is a robust product. It covers the full gamut of financial functionality instead of...

Oct 2023
||
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Director

Relationship

Part of the challenge with Oracle is their support model. Opening up a service case is painful. We...

Oct 2023
||
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Director

Operations, Product

We are dependent on another vendor to make Cloud ERP training happen, and that is not ideal.

Oct 2023
||
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Director

Value

If vendors are going to come into our nonprofit market, they have to transition themselves in terms...

Oct 2023
||
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CIO

Relationship, Product

Oracle continues to optimize the platform; client success is tied to Oracle's ability to identify...

Oct 2023
||
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Director

Relationship, Value

As far as pricing goes, Oracle works with us. The product is cost effective. Cloud ERP is a great...

Oct 2023
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Director

Product

We don't have many integrations. But with the integrations we do have, Oracle definitely supports...

Oct 2023
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Director

Relationship

Oracle is definitely very hands on. I could reach out to my service representative with any issues....

Oct 2023
||
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Director

Relationship

Oracle needs to make the service request tickets more user friendly. For someone who isn't in IT or...

Oct 2023
||
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Director

Loyalty, Relationship

Oracle has a customer blog for the Oracle community. Oracle should look at some of the posts that...

Oct 2023
||
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Director

Relationship, Operations

When we have updates, the vendor is very good with the release notes. The vendor is definitely...

Oct 2023
||
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Director

Operations

Oracle’s training is one area that they can improve on. The vendor does have Oracle University, and...

Oct 2023
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CIO

Loyalty

For an organization of our size, it would be a big mistake to go with the vendor now. Another vendor...

Oct 2023
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VP/Other Executive

Relationship

Oracle does a good job of interacting with us to understand our pain points, aspirations, and road...

Oct 2023
||
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VP/Other Executive

Operations

Oracle doesn’t focus too much on training. They don't socialize their training content or push much...

Oct 2023
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VP/Other Executive

Relationship, Product

One capability I would like to see in Oracle's road map for Cloud ERP is more staff scheduling...

Oct 2023
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VP/Other Executive

Culture, Product

In the space of integration, I would like to see Oracle offer a package solution for integration...

Oct 2023
||
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VP/Other Executive

Relationship

Oracle has been a great partner. There is nothing that we would do differently. The people who we...

Oct 2023
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VP/Other Executive

Operations

Our Cloud ERP implementation was more cumbersome than I thought it would be. The upgrades have been...

Oct 2023
||
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VP/Other Executive

Product

Integrating Cloud ERP is an ongoing process for us. We are still developing some of the deliverables...

Oct 2023
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VP/Other Executive

Relationship

We have had issues with Oracle’s responsiveness, but if we mark an issue as urgent, Oracle's...

Oct 2023
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VP/Other Executive

Relationship, Product

There are things out there that I would think Oracle would be on top of and would upgrade, but they...

Oct 2023
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CIO

Operations

Our implementation of Cloud ERP was poor, and the system lacks functionality. There are many...

Sep 2023
||
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CIO

Operations

The vendor had some turnover during our implementation. We saw three different people in the same...

Sep 2023
||
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CIO

Value

Oracle has proposed an optimization of our system, but it would come with fees. We have already paid...

Sep 2023
||
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CIO

Operations, Product

Our upgrades from Oracle have gone smoothly. We haven't had any issues with those upgrades from a...

Sep 2023
||
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CFO

Loyalty, Operations

We are very optimistic about Oracle. We are undergoing one of Oracle's health check services because...

Sep 2023
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CFO

Culture, Operations

When we went to Oracle with a struggle, they assessed where we were very quickly and told us...

Sep 2023
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CFO

Culture, Value

Oracle definitely works with us on their prices whenever possible.

Sep 2023
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CPO/CHRO

Loyalty, Relationship, Product

We have had some glitches in the actual software itself. Some things just don’t work all of a...

Sep 2023
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CPO/CHRO

Loyalty, Relationship

We recently did an optimization assessment of Oracle, and the vendor was willing to come out and...

Sep 2023
||
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CPO/CHRO

Relationship, Operations

We were supposed to have a client success manager, but they were completely ineffective during the...

Sep 2023
||
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CPO/CHRO

Relationship, Product

A lot of times, when we submit notes in the system or work with someone at Oracle, it gets hard to...

Sep 2023
||
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CPO/CHRO

Relationship

I feel like Oracle is more reactive in their quarterly upgrades; it is so overwhelming with how much...

Sep 2023
||
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CIO

Culture, Relationship

Oracle's support team is always available, and their committed team has some truly knowledgeable...

Sep 2023
||
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CIO

Relationship

I bought another solution from the vendor, but the maturity is not there to complement what I...

Sep 2023
||
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CIO

Operations

Oracle didn’t really do any training with us because I led that. They did help us with...

Sep 2023
||
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CIO

Operations

Because the vendor has a release schedule, sometimes we have to wait until the next release to see...

Sep 2023
||
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CIO

Loyalty, Operations, Product

Anytime an organization moves to cloud-based software, that is an enormous change for end users,...

Sep 2023
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CIO

Value

As a technologist, I definitely got my money's worth with the product. But as a business, the...

Sep 2023
||
(0)
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VP/Other Executive

Product

There are some features and functions in the supply chain portion of the product with gaps. Oracle...

Sep 2023
||
(0)
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VP/Other Executive

Product

Oracle releases upgrades to the product once a quarter. After years, we still experience more than...

Sep 2023
||
(0)
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VP/Other Executive

Product

Getting product commitment for feature functions and fixes is a slow, laborious slog. Oracle is very...

Sep 2023
||
(0)
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VP/Other Executive

Operations

With Oracle, training is ridiculously separated in licensing and cost from the product. It is...

Sep 2023
||
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VP/Other Executive

Operations, Value

We are not happy with the vendor's pace or the system's ease of adoption. Those are not anywhere...

Sep 2023
||
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VP/Other Executive

Relationship

Oracle’s support has been decent. We are pretty good in typical operations, but things get a bit...

Sep 2023
||
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VP/Other Executive

Product, Value

We still struggle, several years in, to have a good value scorecard and a way to measure the...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Product

Oracle has been doing some things recently in their data centers that have introduced issues. There...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

Oracle has worked hard to improve their executive partnership.

Sep 2023
||
(0)
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CFO

Relationship, Operations

The only time Oracle lets us know what is coming is when we run into a problem. That is when the...

Sep 2023
||
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CFO

Loyalty, Product

I have used Oracle’s PeopleSoft product, and using Cloud ERP feels like taking a backward step in...

Sep 2023
||
(0)
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CFO

Relationship, Operations

Oracle is the best for cloud versions of ERP. They are the market share leader in this environment,...

Sep 2023
||
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CFO

Relationship, Product

We have had significant issues with drill-down capabilities in our variance reports, and we are...

Sep 2023
||
(0)
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CFO

Product

We are struggling with relieving the inventory in the system. That is due to a setup issue, and we...

Sep 2023
||
(0)
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Director

Loyalty, Relationship, Product

We are seeing in the regular updates to Cloud ERP that we have new functionality flowing out. In...

Sep 2023
||
(0)
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Director

Loyalty

We see that the product is advancing and that things are moving; that progress is one of the reasons...

Sep 2023
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(0)
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Director

Culture, Relationship

If Oracle told us that something was coming and that it was on the road map, out it came. People...

Sep 2023
||
(0)
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Director

Operations

Whatever training we have taken from Oracle, we have been satisfied with. The vendor helps us out....

Sep 2023
||
(0)
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Director

Value

We were able to put out some metrics when we went live, and Cloud ERP helped us get there. We have...

Sep 2023
||
(0)
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Director

Product

I would recommend Cloud ERP to a peer. We have a guiding principle of using a single platform, and...

Sep 2023
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(0)
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Director

Loyalty

We see the road map, and we don't see the product stopping. Our expectation is to take on more of...

Sep 2023
||
(0)
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Director

Culture, Relationship

Cloud ERP has delivered the functionality that Oracle said it would deliver. We moved our entire...

Sep 2023
||
(0)
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Director

Product

Cloud ERP pretty much does everything we need it to do. When we were on PeopleSoft, we used services...

Sep 2023
||
(0)
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Director

Relationship

When an organization pushes up to the cloud and makes a change like getting Cloud ERP, they have to...

Sep 2023
||
(0)
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Director

Product

We have successfully integrated the product with solutions from all of our vendors that provide the...

Sep 2023
||
(0)
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Director

Product

We find that Cloud ERP is very easy for brand-new people in the organization to use because they...

Sep 2023
||
(0)
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Director

Loyalty, Product

A push for us is AI, and Oracle's cloud product is pushing more and more that way. The vendor is...

Sep 2023
||
(0)
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Director

Loyalty

We selected Oracle's system because it was able to do the most things the best, even though there...

Sep 2023
||
(0)
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Director

Product

The product has weak areas in research grants and contracts. Those projects could use some maturing...

Sep 2023
||
(0)
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Director

Operations

In general, we had a very smooth implementation with the product, but that doesn't mean we don't...

Sep 2023
||
(0)
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Director

Relationship

Oracle has been very engaged in helping us. When we diagnose a problem, they are there to help us...

Sep 2023
||
(0)
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Director

Operations

We are in a healthcare setting, so our people did a lot of training on the system. Part of that was...

Sep 2023
||
(0)
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Director

Relationship

The things that Oracle has come out with in their upgrades seem useful, and the vendor listens to...

Sep 2023
||
(0)
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Director

Product

There are some quirky things in the system's recruitment module that we have had to build a lot of...

Sep 2023
||
(0)
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CIO

Relationship

As Oracle pivots from being a product company to being a service company, their efforts to improve...

Sep 2023
||
(0)
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CIO

Operations

One of the challenges we have with Oracle from an implementation perspective is that they don't do...

Sep 2023
||
(0)
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CIO

Culture, Relationship

The biggest issue with Oracle is that their whole process for reporting issues and escalating them...

Sep 2023
||
(0)
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CIO

Loyalty, Product

The product's overall functionality and quality are good. We went through a thorough system...

Sep 2023
||
(0)
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CIO

Operations

Oracle's base level of training is okay, but if an organization really wants their folks to know the...

Sep 2023
||
(0)
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CIO

Product

We did a lot of integration between Cerner EHR and Cloud ERP, and those integrations have gone...

Sep 2023
||
(0)
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Director

Operations

Implementations are overwhelming in terms of tests, configuration, user adoption, and the actual...

Sep 2023
||
(0)
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Director

Operations, Product

Our previous system was very customized. The process of peeling back the layers and moving to an...

Sep 2023
||
(0)
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Director

Loyalty, Product

Our previous system had a lot more bells and whistles for HR than Cloud ERP does. Cloud ERP has less...

Sep 2023
||
(0)
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Manager

Operations

The product is not one of those systems that people can just maneuver around in without training....

Sep 2023
||
(0)
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Manager

Relationship, Product

I am not seeing a lot of things brought to me from the vendor. We are the ones finding things out,...

Sep 2023
||
(0)
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Manager

Relationship

The vendor tries to drive outcomes. We wanted to make sure that we were using the system as well as...

Sep 2023
||
(0)
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Manager

Relationship, Product

Some of the service lines have issues. The product is not doing the full gamut of functions. I don't...

Sep 2023
||
(0)
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Manager

Relationship

I have meetings with Oracle on a routine basis. When we escalate things, Oracle seems to resolve...

Sep 2023
||
(0)
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Manager

Value

The vendor charges for everything, but I don't feel like I am being charged for things I shouldn't...

Sep 2023
||
(0)
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Manager

Operations

When we implemented the system, somehow we had some issues with our licenses. We implemented a lot...

Sep 2023
||
(0)
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VP/Other Executive

Operations

At first, our experience with the solution was a challenge because we were integrating a new system,...

Sep 2023
||
(0)
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VP/Other Executive

Culture

When I need to, I know who to contact. Oracle has been supportive in doing a lot of the sales demos...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

When we talk to Oracle, it seems like the individuals we talk to are not the tech people. They don't...

Sep 2023
||
(0)
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CFO

Relationship, Operations, Value

The third-party contractor Oracle provided us with to install the system didn't have the skill set...

Sep 2023
||
(0)
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CFO

Relationship

Oracle has not kept all their promises because the remediation efforts that they have undertaken...

Sep 2023
||
(0)
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CIO

Operations, Product

The construction and scalability of our cloud environment are going really well with Cloud ERP.

Sep 2023
||
(0)
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CFO

Product, Value

Sometimes enhancements or upgrades in Cloud ERP can be a bit painful and cause some challenges.

Sep 2023
||
(0)
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CFO

Relationship

When we escalate an issue with Oracle’s support, they follow through on things.

Sep 2023
||
(0)
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CFO

Relationship, Product

We have never been able to get a clear answer from Oracle or any of their partners on how we can...

Sep 2023
||
(0)
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CFO

Relationship

I have never been happy with the level of support we get from Oracle, even well before we went with...

Sep 2023
||
(0)
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CIO

Culture, Value

I am a little skeptical of the fact that Oracle doesn't have some hard licensing stops as though...

Aug 2023
||
(0)
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CIO

Operations

Oracle is really good at testing. I am not a fan of their particular training, but they do let us...

Aug 2023
||
(0)
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CIO

Relationship

Oracle is responsive when their customers find issues with the system; the vendor will work on the...

Aug 2023
||
(0)
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Director

Product

All the headers and the titles of everything are pretty simple. They make sense. The layout and the...

Aug 2023
||
(0)
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CIO

Relationship, Product

Oracle struggles to keep their promises around the analytics and dashboards. They still do a very...

Jun 2023
||
(0)
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CIO

Operations

Oracle’s training materials are very general even though our installation had specific needs.

Jun 2023
||
(0)
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CIO

Product

Like with most organizations, our supply chain is unique. Out of the box, the product didn’t meet...

Jun 2023
||
(0)
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CIO

Relationship

When it comes to Oracle’s support, more self-service would be better than phone or web support. We...

Jun 2023
||
(0)
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CIO

Culture, Relationship

Oracle could have done better by introducing their executives to us. Our relationship with the...

Jun 2023
||
(0)
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CIO

Loyalty, Operations

I am somewhat optimistic about the future with Oracle, and there are two things keeping me from...

Jun 2023
||
(0)
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CIO

Product

For large, sophisticated organizations, I am not sure whether some vendors are going to do the job...

Jun 2023
||
(0)
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CIO

Value

Cloud ERP is an expensive product, and I wish it cost less. Also, we know that Oracle can be a...

Jun 2023
||
(0)
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CIO

Loyalty

We decided to go with Cloud ERP because it had the muscle we needed and it was an integrated system.

Jun 2023
||
(0)
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CIO

Culture, Value

We have felt a push from Oracle to collect more money from us on things we have been using, and that...

Jun 2023
||
(0)
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CIO

Operations, Product

Oracle does a great job with their upgrade process. It goes very well. They force us to do upgrades...

Jun 2023
||
(0)
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CIO

Relationship, Operations

Oracle has taken a page out of Epic's playbook for training. Training used to be a deficit for...

Jun 2023
||
(0)
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CIO

Product

We like the stability of the application. We have zero outages and no issues. I love the look and...

Jun 2023
||
(0)
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CIO

Relationship

Oracle’s support has suffered in the past, but they have kicked things up. The support is really...

Jun 2023
||
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Director

Loyalty

Cloud ERP meets our needs for the most part, but the reporting is very bad. The product is only part...

Jun 2023
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Director

Relationship

The product should scale with the size of the organization. There should be versions of the product...

Jun 2023
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CIO

Operations

Our sites were not enthralled with the implementation services they got from Oracle. The services...

May 2023
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CIO

Loyalty, Product

There were a lot of things we thought we were going to be able to use in Cloud ERP, and when we...

May 2023
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CIO

Loyalty, Product, Value

Cloud ERP is not unusable. It is fine but not easy when compared to other systems. Cloud ERP has a...

May 2023
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CIO

Loyalty

A few of our executives were in the Oracle camp, but the other product we looked at was much...

May 2023
||
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CIO

Relationship

We have a pretty good account representative, and we have been able to get to an executive if we...

May 2023
||
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CIO

Value

The vendor will find a way to charge me for every little thing. The charges are confusing. If we...

May 2023
||
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CIO

Operations, Product

Oracle University has a lot of good curriculum in it.

May 2023
||
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CIO

Product

The reporting in ERP Cloud Planning and Budgeting is not fantastic. It is difficult for end users....

May 2023
||
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CIO

Relationship

If Oracle wants to move into smaller market accounts, they need to figure out how to resize and...

May 2023
||
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VP/Other Executive

Loyalty, Relationship

We are very optimistic about our future with Cloud ERP. Every quarter, we see new features and...

Feb 2023
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VP/Other Executive

Culture, Loyalty

The salespeople that sold Cloud ERP to us are still on our calls. I can still reach out to them and...

Feb 2023
||
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VP/Other Executive

Operations

There could be more done with training, but we are going so fast. I don't know whether the issue is...

Feb 2023
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(0)
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VP/Other Executive

Product

Cloud ERP is definitely working well with the integration in our middleware.

Feb 2023
||
(0)
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VP/Other Executive

Relationship

Most of our tickets to the customer service team involve how-to questions, not defects with Cloud...

Feb 2023
||
(0)
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VP/Other Executive

Operations, Product

We are doing everything we know how to do with Cloud ERP, but there could be things we don't know...

Feb 2023
||
(0)
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Director

Operations, Product

We recently went live with Cloud ERP, and right now, there are lots of challenges. We are still...

Jan 2023
||
(0)
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Director

Loyalty

Looking forward, I am optimistic about our future with Cloud ERP. I don’t think our issues are with...

Jan 2023
||
(0)
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CPO/CHRO

Relationship, Operations, Product

A lot of our challenges with the product are related to workflow, and that is typical when we have...

Jan 2023
||
(0)
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CPO/CHRO

Loyalty, Product

We are optimistic about Cloud ERP. It has a good user interface, and it is intuitive. It feels...

Jan 2023
||
(0)
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CFO

Product

We had to call Oracle in because, when we got upgrades, there were things that we had to fix with...

Dec 2022
||
(0)
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CFO

Product

When employees transfer from within our company, things are fine. If employees transfer from one...

Dec 2022
||
(0)
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CFO

Operations

If someone were considering Cloud ERP, I would tell them the important thing is the implementation...

Dec 2022
||
(0)
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CFO

Operations

The whole implementation of Cloud ERP was a disaster. We used a software consulting firm that...

Dec 2022
||
(0)
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CFO

Product

Oracle says that Cloud ERP can do this and that, but when we start getting into the system, it can't...

Dec 2022
||
(0)
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CPO/CHRO

Product

We are trying to adjust to Oracle's new technology, but that has been a process. I haven't heard any...

Dec 2022
||
(0)
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CPO/CHRO

Loyalty

Sometimes, we feel encouraged because we think that Oracle's product is going to work. Then,...

Dec 2022
||
(0)
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CPO/CHRO

Relationship

We have contacts at Oracle who we can reach out to when we need assistance, but the things that they...

Dec 2022
||
(0)
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CPO/CHRO

Relationship, Product

There isn't a perfect healthcare IT system out there, but knowing what we know now, we would have...

Dec 2022
||
(0)
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CPO/CHRO

Product

We haven't had to do a lot of workarounds with the system's performance. Things seem to be going...

Dec 2022
||
(0)
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CIO

Product

Cloud ERP is fairly capable; the whole solution set is capable in terms of improved processes,...

Dec 2022
||
(0)
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CIO

Culture, Product

I have a really hard time believing that a state-of-the-art tool such as Cloud ERP would be less...

Dec 2022
||
(0)
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CIO

Product

Any monkey can check a box, but when we get an error message, we don’t know where to go, what to do,...

Dec 2022
||
(0)
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CIO

Product

At the moment, our experience with Cloud ERP is like the old adage that says there is a difference...

Dec 2022
||
(0)
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CIO

Relationship

Oracle's executive presence remains strong. The vendor reaches out monthly. They are building...

Dec 2022
||
(0)
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CIO

Culture

There is some frustration with the way Oracle licenses things. For example, a member of our A/P team...

Dec 2022
||
(0)
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CIO

Operations, Product

Oracle's upgrade processes are very good. They are pretty effective at helping us upgrade modules....

Dec 2022
||
(0)
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CIO

Relationship, Operations

We have done several reference calls for the vendor, so that shows how supportive we are of them and...

Dec 2022
||
(0)
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CPO/CHRO

Loyalty, Relationship, Operations

Our previous system was not integrated, and really what prompted us to change was that that system...

Dec 2022
||
(0)
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CPO/CHRO

Loyalty

Cloud ERP is a good product. There are always things that we wish it would do, but overall, my team...

Dec 2022
||
(0)
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CPO/CHRO

Relationship

New releases happen quarterly, and we are aware of them. We have an Oracle architect on-site that is...

Dec 2022
||
(0)
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CPO/CHRO

Operations

Our implementation was done during the COVID-19 pandemic, and it was a nightmare. We never had boots...

Dec 2022
||
(0)
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CPO/CHRO

Operations, Product

Cloud ERP’s talent acquisition module needs to be updated a little more. It still feels very...

Dec 2022
||
(0)
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CPO/CHRO

Relationship

Oracle switched the way they assign account representatives. Instead of having one person for the...

Dec 2022
||
(0)
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CPO/CHRO

Culture, Relationship

There is a fine line between what Oracle wants to do and what they want our managed services team to...

Dec 2022
||
(0)
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CFO

Product, Value

The reporting is really huge. We almost have to be SQL writers or understand tables and things like...

Dec 2022
||
(0)
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CFO

Product, Value

My cash-management team was able to integrate with our banks, and that literally took the cash...

Dec 2022
||
(0)
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CFO

Product

A lot of our nonfinance people complain about the tool because it takes so many clicks, and people...

Dec 2022
||
(0)
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CFO

Value

Oracle has offered a lot of different potential options in terms of new technology. Those options...

Dec 2022
||
(0)
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CFO

Relationship, Product

There is a certain functionality in Oracle's system that, because of the uniqueness of our business,...

Dec 2022
||
(0)
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CFO

Relationship

Oracle’s support is very techy, so it is really difficult when we have nontechy staff trying to talk...

Dec 2022
||
(0)
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CFO

Loyalty

We wanted an all-in-one system, and that is really what sold us on this product. We are finding that...

Dec 2022
||
(0)
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CFO

Operations

I know there are tools and different web-based trainings that Oracle has out there. I may just not...

Dec 2022
||
(0)
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CFO

Loyalty

Every product has its good and bad things. In terms of service, Oracle engages with us a lot. Our...

Dec 2022
||
(0)
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