Oracle Cloud (HCM, ERP, SCM) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations
After we went live on the system, it took us a long time to start getting reports similar to what we...
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Operations, Product
Our HR people like Cloud ERP because our previous system had virtually nothing for them. From an HR...
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Relationship, Operations
At this stage, all we want from Oracle is follow-up help. We now understand the system well enough...
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Relationship, Operations
It is really difficult for us to get answers and feedback from Oracle now that our implementation...
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Operations
My organization is small but mighty, and we are passionate about doing things the right way and...
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Operations
Oracle's training is all self-serve training. I don't feel like a lot of training happens at all. We...
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Relationship
Oracle keeps their promises with encouragement. I feel like customers have to have a voice to...
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Operations, Product
Cloud ERP provides its intended purpose. We have no issues with payroll, and that works pretty...
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Loyalty, Operations, Product
Some routine processes in Cloud ERP were set up in a way that requires more clicks than necessary to...
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Product
A real benefit of Cloud ERP that was a shortcoming in our previous system is that releases happen on...
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Loyalty, Product
With Oracle’s HR and payroll module, we have a much better ability to collect data and interact with...
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Relationship
Oracle could work on their support's timeliness. I don't know whether we have the right internal...
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Product
We have a very complex ecosystem for our supply chain in Cloud ERP, and that includes bolt-on...
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Product
I feel like the reporting options in Cloud ERP could be optimized to help with end-user experiences....
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Product, Value
With Oracle's finance modules, we were able to do a lot of automation through our accounts payable...
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Operations, Product
I would do some things differently if I were to implement Cloud ERP over again. We restructured some...
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Product
The financial reporting on the GL side of Cloud ERP is a little more clunky and burdensome than what...
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Culture, Value
Oracle charges us for every little thing about our support agreement, but they don't charge us for...
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Relationship
Oracle is a very good technical partner when it comes to setting up interfaces and technology...
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Product
One bit of feedback that I have about Cloud ERP is that it isn't as integrated as we would like it...
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Loyalty
Cloud ERP is a very robust solution. We chose it over other systems because its purchasing modules...
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Product
Compared to our past ERP, we have seen differences in both feature functionalities and in...
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Loyalty, Operations
Oracle's training is okay, but it takes so much to maintain Oracle's system that we can't get rid of...
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Relationship
Oracle is bad at providing proactive service, and they are terrible with executive involvement. I...
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Culture
Oracle's pricing model is so complicated that when we get bills, we don't know whether they are...
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Product
Our finance people can't get any data out of the system's finance piece. Either our people don't...
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Loyalty, Relationship
Oracle has continued to enhance their platform ever since we rolled it out years ago. Oracle is...
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Relationship
The vendor will assign a client success manager who will continue to work with us. We were able to...
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Loyalty, Product
The finance area is the strongest component of Oracle's platform, and Oracle handles finance...
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Product
From an HR standpoint, I think the vendor's weakest point is their CRM platform. It is getting...
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Relationship
We see quarterly updates from Oracle. A lot of the suggestions that we submit to the vendor's Idea...
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Product
In the system's supply chain module, requisitions and purchase orders seem to work quite well. Cloud...
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Product
On the general ledger side of things, Oracle didn't really create any reports for us as part of our...
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Loyalty, Product
Usually, when upgrades are done to the system, the system will break. Then, we will have inaccurate...
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Culture
Oracle didn't show up well with their ERP system. After we went with Oracle for ERP, we could see...
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Relationship
We never hear from Oracle. We have to initiate all of our conversations with them. Oracle could...
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Loyalty, Relationship
Oracle tried to partner with us on a certain product, but that failed. Oracle couldn't get that...
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Product
The system's accounts payable module performs very well, and its scheduling part appears to be fine....
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Loyalty, Product
Oracle's solution sat in the middle compared to other solutions. They had a much more sophisticated...
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Loyalty, Operations, Product
We are moving along. Everything is on track, and the product is working. We are having some hiccups...
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Relationship
I get a lot of involvement from the Oracle people that I know personally.
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Relationship
Oracle and Deloitte are partners, and that taints my recommendation a little bit because Deloitte...
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Value
Cloud ERP does what we want it to do, but it is more expensive than other solutions. Also, not a lot...
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Product, Value
We have been able to leverage our staff members to take on some orders through the system's supply...
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Product
Cloud ERP isn't the most intuitive system in terms of its accounts payable module. We can submit...
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Operations, Product
Cloud ERP is better than the system we used before, but it still feels old. There are a lot of...
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Product, Value
With Cloud ERP, the ordering processes of getting supplies and paying invoices are much simpler....
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Operations
Oracle has done so much to make training self-service and to not require classroom training. Some...
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Culture, Value
Oracle has to figure out Cloud ERP. They have some anomalies with their licensing and their...
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Loyalty, Relationship, Product, Value
We just replaced a legacy system that had multiple years of workarounds and customizations, and we...
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Operations
I would just encourage someone considering Oracle to try to understand Oracle's approach to the...
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Culture, Relationship
Whether I would recommend Oracle to someone would just depend on who they are. I would tell others...
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Loyalty
ERP Cloud Planning and Budgeting is part of our long-term plans, but we will probably step back and...
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Operations, Product
Generally, the ease of use is pretty good. End users do very little in the system other than...
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Relationship
Generally, if we have a real issue, Oracle’s management team does a good job when we escalate it....
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Loyalty
It is questionable whether Cloud ERP is part of our long-term plans. There is no specific plan to...
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Product
Oracle could improve by simplifying the access process. Everything is geared toward a bigger...
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Operations, Product
The supply chain piece is a little complicated. There was a lot of functionality that was not...
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Culture
It feels very unclear sometimes what will be delivered, so it is hard to say Oracle did not deliver...
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Loyalty
I am pretty optimistic about what we are hearing is on the road map, especially because Oracle...
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Loyalty, Product
When Oracle turns on some of the EMR stuff with Cerner, they are going to find some synergies, and I...
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Loyalty, Relationship
We were early customers of Oracle’s on the full-suite ERP, so we have created some really...
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Culture, Relationship, Value
I have a person at Oracle on my cell phone, so the vendor's highest levels are involved. When...
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Product
We had some problems with integrating parts of our workforce management system. If we are trying to...
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Culture, Product
Oracle overarchingly has delivered on what they said they were going to do. The system works really...
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Operations, Product
The opportunities or weaknesses of Cloud ERP are in how we design the system. We designed a lot of...
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Loyalty
We went with Oracle because they are a bit more developed and can allow for different kinds of...
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Relationship, Operations
We had some misses during our implementation of Cloud ERP. But we definitely expected to have some...
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Product
With Oracle, we are still seeing some struggles in the inventory management space and aren't seeing...
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Culture
We have a couple of modules in Cloud ERP that we haven't used because we just changed direction. I...
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Loyalty, Relationship, Product
I see how much work Oracle is doing. They are really based in manufacturing, and now they are more...
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Relationship, Operations, Product
Cloud ERP is great. There are some challenges or opportunities to tailor the inventory module a bit...
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Product
Some areas of Cloud ERP are better than others in terms of ease of use. When I use the HR module as...
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Relationship
Overall, we are pretty good with Oracle’s support. We see a few instances where we put in an Oracle...
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Culture, Relationship
When we wanted to get support from Oracle in the past, we had to push them to get them to tell us...
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Culture
Some of the descriptions of the functionalities in the system sound easier than they actually are....
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Culture, Relationship
The executive sales team that we have from Oracle is great. Whenever we have a question about...
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Operations, Product
The last upgrade that we did for Cloud ERP had some glitches, but we made it through those. There...
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Relationship, Product
One of the top things we need to work on with the vendor's finance team is automating our processes...
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Operations
The overall implementation process of building the workflows was terrible. The setup and working...
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Operations, Product
We still have work to do in the supply chain management area of optimizing Cloud ERP. The product...
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Operations
When we got closer to our go-live, the third-party implementer team was great. They were very...
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Relationship
Some of Oracle’s support is good, and some of it is bad. Responses to service requests are...
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Relationship
In our relationship with Oracle, we have been able to meet with very senior leaders. Oracle has...
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Culture, Relationship, Product
Oracle seems to incrementally give us the most technology. They aren't as fast when it comes to home...
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Relationship
Oracle's support has a very proven methodology, but it sometimes bites us when it comes to severity.
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Relationship
We like having access to product development. I think that the vendor has added us to different...
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Product
With Cloud ERP, I would like to see more of a focus on feeds and ways that we can drive business...
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Product
A lot of Oracle's supply chain management functionality was built around large warehouses and...
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Relationship, Product
Oracle continually enhances their product. We get four quarterly releases a year. The vendor always...
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Relationship
We have been able to really partner with Oracle, and they have been very helpful in taking the...
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Culture
One difficult part of working with Oracle is their licensing model. That model seems to change...
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Relationship, Product
Oracle does a good job keeping all customers on the latest and greatest because they have a cadence...
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Relationship
We see a few challenges with Oracle. The number-one challenge is on the support side. A lot of...
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Product, Value
The product is good. It meets a hospital of our size's needs from a business perspective.
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Culture, Product
It is challenging to manage the licensing for Cloud ERP because everything is tied to roles we may...
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