Oracle Cloud (HCM, ERP, SCM) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship, Product
The Oracle releases keep coming, and they seem to have good things. The reason we have a sticking...
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Relationship
Oracle is pretty good about answering the phone, but there are times when we have to push them. If...
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Operations, Product
There is not a lot I have found that the product cannot do. The documentation is one size fits all,...
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Product
There are a few things that we have had to focus on for Cloud ERP. It is not that the software can't...
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Product
The user interface for Cloud ERP is much better than it used to be, but there are a few things that...
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Product
Our customizations for ERP Cloud Planning and Budgeting directly affect the solution’s quality, but...
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Relationship
Oracle’s support has gotten terrible because they don't have enough support staff. Several years...
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Relationship, Product
Oracle will provide us with templates, but we have to do something with them.
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Culture, Operations
What has gone well with Oracle is our sales team has stayed engaged. They stuck with us during the...
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Product
Cloud ERP is a robust product. It covers the full gamut of financial functionality instead of...
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Relationship
Part of the challenge with Oracle is their support model. Opening up a service case is painful. We...
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Operations, Product
We are dependent on another vendor to make Cloud ERP training happen, and that is not ideal.
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Value
If vendors are going to come into our nonprofit market, they have to transition themselves in terms...
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Relationship, Product
Oracle continues to optimize the platform; client success is tied to Oracle's ability to identify...
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Relationship, Value
As far as pricing goes, Oracle works with us. The product is cost effective. Cloud ERP is a great...
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Product
We don't have many integrations. But with the integrations we do have, Oracle definitely supports...
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Relationship
Oracle is definitely very hands on. I could reach out to my service representative with any issues....
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Relationship
Oracle needs to make the service request tickets more user friendly. For someone who isn't in IT or...
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Loyalty, Relationship
Oracle has a customer blog for the Oracle community. Oracle should look at some of the posts that...
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Relationship, Operations
When we have updates, the vendor is very good with the release notes. The vendor is definitely...
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Operations
Oracle’s training is one area that they can improve on. The vendor does have Oracle University, and...
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Loyalty
For an organization of our size, it would be a big mistake to go with the vendor now. Another vendor...
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Relationship
Oracle does a good job of interacting with us to understand our pain points, aspirations, and road...
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Operations
Oracle doesn’t focus too much on training. They don't socialize their training content or push much...
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Relationship, Product
One capability I would like to see in Oracle's road map for Cloud ERP is more staff scheduling...
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Culture, Product
In the space of integration, I would like to see Oracle offer a package solution for integration...
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Relationship
Oracle has been a great partner. There is nothing that we would do differently. The people who we...
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Operations
Our Cloud ERP implementation was more cumbersome than I thought it would be. The upgrades have been...
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Product
Integrating Cloud ERP is an ongoing process for us. We are still developing some of the deliverables...
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Relationship
We have had issues with Oracle’s responsiveness, but if we mark an issue as urgent, Oracle's...
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Relationship, Product
There are things out there that I would think Oracle would be on top of and would upgrade, but they...
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Operations
Our implementation of Cloud ERP was poor, and the system lacks functionality. There are many...
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Operations
The vendor had some turnover during our implementation. We saw three different people in the same...
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Value
Oracle has proposed an optimization of our system, but it would come with fees. We have already paid...
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Operations, Product
Our upgrades from Oracle have gone smoothly. We haven't had any issues with those upgrades from a...
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Loyalty, Operations
We are very optimistic about Oracle. We are undergoing one of Oracle's health check services because...
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Culture, Operations
When we went to Oracle with a struggle, they assessed where we were very quickly and told us...
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Culture, Value
Oracle definitely works with us on their prices whenever possible.
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Loyalty, Relationship, Product
We have had some glitches in the actual software itself. Some things just don’t work all of a...
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Loyalty, Relationship
We recently did an optimization assessment of Oracle, and the vendor was willing to come out and...
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Relationship, Operations
We were supposed to have a client success manager, but they were completely ineffective during the...
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Relationship, Product
A lot of times, when we submit notes in the system or work with someone at Oracle, it gets hard to...
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Relationship
I feel like Oracle is more reactive in their quarterly upgrades; it is so overwhelming with how much...
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Culture, Relationship
Oracle's support team is always available, and their committed team has some truly knowledgeable...
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Relationship
I bought another solution from the vendor, but the maturity is not there to complement what I...
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Operations
Oracle didn’t really do any training with us because I led that. They did help us with...
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Operations
Because the vendor has a release schedule, sometimes we have to wait until the next release to see...
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Loyalty, Operations, Product
Anytime an organization moves to cloud-based software, that is an enormous change for end users,...
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Value
As a technologist, I definitely got my money's worth with the product. But as a business, the...
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Product
There are some features and functions in the supply chain portion of the product with gaps. Oracle...
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Product
Oracle releases upgrades to the product once a quarter. After years, we still experience more than...
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Product
Getting product commitment for feature functions and fixes is a slow, laborious slog. Oracle is very...
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Operations
With Oracle, training is ridiculously separated in licensing and cost from the product. It is...
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Operations, Value
We are not happy with the vendor's pace or the system's ease of adoption. Those are not anywhere...
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Relationship
Oracle’s support has been decent. We are pretty good in typical operations, but things get a bit...
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Product, Value
We still struggle, several years in, to have a good value scorecard and a way to measure the...
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Relationship, Product
Oracle has been doing some things recently in their data centers that have introduced issues. There...
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Relationship
Oracle has worked hard to improve their executive partnership.
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Relationship, Operations
The only time Oracle lets us know what is coming is when we run into a problem. That is when the...
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Loyalty, Product
I have used Oracle’s PeopleSoft product, and using Cloud ERP feels like taking a backward step in...
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Relationship, Operations
Oracle is the best for cloud versions of ERP. They are the market share leader in this environment,...
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Relationship, Product
We have had significant issues with drill-down capabilities in our variance reports, and we are...
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Product
We are struggling with relieving the inventory in the system. That is due to a setup issue, and we...
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Loyalty, Relationship, Product
We are seeing in the regular updates to Cloud ERP that we have new functionality flowing out. In...
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Loyalty
We see that the product is advancing and that things are moving; that progress is one of the reasons...
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Culture, Relationship
If Oracle told us that something was coming and that it was on the road map, out it came. People...
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Operations
Whatever training we have taken from Oracle, we have been satisfied with. The vendor helps us out....
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Value
We were able to put out some metrics when we went live, and Cloud ERP helped us get there. We have...
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Product
I would recommend Cloud ERP to a peer. We have a guiding principle of using a single platform, and...
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Loyalty
We see the road map, and we don't see the product stopping. Our expectation is to take on more of...
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Culture, Relationship
Cloud ERP has delivered the functionality that Oracle said it would deliver. We moved our entire...
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Product
Cloud ERP pretty much does everything we need it to do. When we were on PeopleSoft, we used services...
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Relationship
When an organization pushes up to the cloud and makes a change like getting Cloud ERP, they have to...
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Product
We have successfully integrated the product with solutions from all of our vendors that provide the...
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Product
We find that Cloud ERP is very easy for brand-new people in the organization to use because they...
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Loyalty, Product
A push for us is AI, and Oracle's cloud product is pushing more and more that way. The vendor is...
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Loyalty
We selected Oracle's system because it was able to do the most things the best, even though there...
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Product
The product has weak areas in research grants and contracts. Those projects could use some maturing...
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Operations
In general, we had a very smooth implementation with the product, but that doesn't mean we don't...
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Relationship
Oracle has been very engaged in helping us. When we diagnose a problem, they are there to help us...
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Operations
We are in a healthcare setting, so our people did a lot of training on the system. Part of that was...
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Relationship
The things that Oracle has come out with in their upgrades seem useful, and the vendor listens to...
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Product
There are some quirky things in the system's recruitment module that we have had to build a lot of...
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Relationship
As Oracle pivots from being a product company to being a service company, their efforts to improve...
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Operations
One of the challenges we have with Oracle from an implementation perspective is that they don't do...
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Culture, Relationship
The biggest issue with Oracle is that their whole process for reporting issues and escalating them...
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Loyalty, Product
The product's overall functionality and quality are good. We went through a thorough system...
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Operations
Oracle's base level of training is okay, but if an organization really wants their folks to know the...
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Product
We did a lot of integration between Cerner EHR and Cloud ERP, and those integrations have gone...
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Operations
Implementations are overwhelming in terms of tests, configuration, user adoption, and the actual...
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Operations, Product
Our previous system was very customized. The process of peeling back the layers and moving to an...
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Loyalty, Product
Our previous system had a lot more bells and whistles for HR than Cloud ERP does. Cloud ERP has less...
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Operations
The product is not one of those systems that people can just maneuver around in without training....
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Relationship, Product
I am not seeing a lot of things brought to me from the vendor. We are the ones finding things out,...
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Relationship
The vendor tries to drive outcomes. We wanted to make sure that we were using the system as well as...
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Relationship, Product
Some of the service lines have issues. The product is not doing the full gamut of functions. I don't...
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Relationship
I have meetings with Oracle on a routine basis. When we escalate things, Oracle seems to resolve...
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Value
The vendor charges for everything, but I don't feel like I am being charged for things I shouldn't...
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Operations
When we implemented the system, somehow we had some issues with our licenses. We implemented a lot...
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Operations
At first, our experience with the solution was a challenge because we were integrating a new system,...
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Culture
When I need to, I know who to contact. Oracle has been supportive in doing a lot of the sales demos...
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Relationship
When we talk to Oracle, it seems like the individuals we talk to are not the tech people. They don't...
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Relationship, Operations, Value
The third-party contractor Oracle provided us with to install the system didn't have the skill set...
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Relationship
Oracle has not kept all their promises because the remediation efforts that they have undertaken...
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Operations, Product
The construction and scalability of our cloud environment are going really well with Cloud ERP.
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Product, Value
Sometimes enhancements or upgrades in Cloud ERP can be a bit painful and cause some challenges.
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Relationship
When we escalate an issue with Oracle’s support, they follow through on things.
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Relationship, Product
We have never been able to get a clear answer from Oracle or any of their partners on how we can...
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Relationship
I have never been happy with the level of support we get from Oracle, even well before we went with...
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Culture, Value
I am a little skeptical of the fact that Oracle doesn't have some hard licensing stops as though...
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Operations
Oracle is really good at testing. I am not a fan of their particular training, but they do let us...
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Relationship
Oracle is responsive when their customers find issues with the system; the vendor will work on the...
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Product
All the headers and the titles of everything are pretty simple. They make sense. The layout and the...
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Relationship, Product
Oracle struggles to keep their promises around the analytics and dashboards. They still do a very...
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Operations
Oracle’s training materials are very general even though our installation had specific needs.
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Product
Like with most organizations, our supply chain is unique. Out of the box, the product didn’t meet...
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Relationship
When it comes to Oracle’s support, more self-service would be better than phone or web support. We...
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Culture, Relationship
Oracle could have done better by introducing their executives to us. Our relationship with the...
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Loyalty, Operations
I am somewhat optimistic about the future with Oracle, and there are two things keeping me from...
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Product
For large, sophisticated organizations, I am not sure whether some vendors are going to do the job...
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Value
Cloud ERP is an expensive product, and I wish it cost less. Also, we know that Oracle can be a...
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Loyalty
We decided to go with Cloud ERP because it had the muscle we needed and it was an integrated system.
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Culture, Value
We have felt a push from Oracle to collect more money from us on things we have been using, and that...
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Operations, Product
Oracle does a great job with their upgrade process. It goes very well. They force us to do upgrades...
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Relationship, Operations
Oracle has taken a page out of Epic's playbook for training. Training used to be a deficit for...
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Product
We like the stability of the application. We have zero outages and no issues. I love the look and...
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Relationship
Oracle’s support has suffered in the past, but they have kicked things up. The support is really...
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Loyalty
Cloud ERP meets our needs for the most part, but the reporting is very bad. The product is only part...
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Relationship
The product should scale with the size of the organization. There should be versions of the product...
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Operations
Our sites were not enthralled with the implementation services they got from Oracle. The services...
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Loyalty, Product
There were a lot of things we thought we were going to be able to use in Cloud ERP, and when we...
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Loyalty, Product, Value
Cloud ERP is not unusable. It is fine but not easy when compared to other systems. Cloud ERP has a...
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Loyalty
A few of our executives were in the Oracle camp, but the other product we looked at was much...
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Relationship
We have a pretty good account representative, and we have been able to get to an executive if we...
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Value
The vendor will find a way to charge me for every little thing. The charges are confusing. If we...
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Operations, Product
Oracle University has a lot of good curriculum in it.
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Product
The reporting in ERP Cloud Planning and Budgeting is not fantastic. It is difficult for end users....
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Relationship
If Oracle wants to move into smaller market accounts, they need to figure out how to resize and...
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Loyalty, Relationship
We are very optimistic about our future with Cloud ERP. Every quarter, we see new features and...
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Culture, Loyalty
The salespeople that sold Cloud ERP to us are still on our calls. I can still reach out to them and...
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Operations
There could be more done with training, but we are going so fast. I don't know whether the issue is...
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Product
Cloud ERP is definitely working well with the integration in our middleware.
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Relationship
Most of our tickets to the customer service team involve how-to questions, not defects with Cloud...
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Operations, Product
We are doing everything we know how to do with Cloud ERP, but there could be things we don't know...
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Operations, Product
We recently went live with Cloud ERP, and right now, there are lots of challenges. We are still...
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Loyalty
Looking forward, I am optimistic about our future with Cloud ERP. I don’t think our issues are with...
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Relationship, Operations, Product
A lot of our challenges with the product are related to workflow, and that is typical when we have...
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Loyalty, Product
We are optimistic about Cloud ERP. It has a good user interface, and it is intuitive. It feels...
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Product
We had to call Oracle in because, when we got upgrades, there were things that we had to fix with...
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Product
When employees transfer from within our company, things are fine. If employees transfer from one...
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Operations
If someone were considering Cloud ERP, I would tell them the important thing is the implementation...
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Operations
The whole implementation of Cloud ERP was a disaster. We used a software consulting firm that...
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Product
Oracle says that Cloud ERP can do this and that, but when we start getting into the system, it can't...
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Product
We are trying to adjust to Oracle's new technology, but that has been a process. I haven't heard any...
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Loyalty
Sometimes, we feel encouraged because we think that Oracle's product is going to work. Then,...
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Relationship
We have contacts at Oracle who we can reach out to when we need assistance, but the things that they...
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Relationship, Product
There isn't a perfect healthcare IT system out there, but knowing what we know now, we would have...
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Product
We haven't had to do a lot of workarounds with the system's performance. Things seem to be going...
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Product
Cloud ERP is fairly capable; the whole solution set is capable in terms of improved processes,...
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Culture, Product
I have a really hard time believing that a state-of-the-art tool such as Cloud ERP would be less...
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Product
Any monkey can check a box, but when we get an error message, we don’t know where to go, what to do,...
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Product
At the moment, our experience with Cloud ERP is like the old adage that says there is a difference...
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Relationship
Oracle's executive presence remains strong. The vendor reaches out monthly. They are building...
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Culture
There is some frustration with the way Oracle licenses things. For example, a member of our A/P team...
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Operations, Product
Oracle's upgrade processes are very good. They are pretty effective at helping us upgrade modules....
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Relationship, Operations
We have done several reference calls for the vendor, so that shows how supportive we are of them and...
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Loyalty, Relationship, Operations
Our previous system was not integrated, and really what prompted us to change was that that system...
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Loyalty
Cloud ERP is a good product. There are always things that we wish it would do, but overall, my team...
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Relationship
New releases happen quarterly, and we are aware of them. We have an Oracle architect on-site that is...
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Operations
Our implementation was done during the COVID-19 pandemic, and it was a nightmare. We never had boots...
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Operations, Product
Cloud ERP’s talent acquisition module needs to be updated a little more. It still feels very...
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Relationship
Oracle switched the way they assign account representatives. Instead of having one person for the...
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Culture, Relationship
There is a fine line between what Oracle wants to do and what they want our managed services team to...
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Product, Value
The reporting is really huge. We almost have to be SQL writers or understand tables and things like...
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Product, Value
My cash-management team was able to integrate with our banks, and that literally took the cash...
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Product
A lot of our nonfinance people complain about the tool because it takes so many clicks, and people...
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Value
Oracle has offered a lot of different potential options in terms of new technology. Those options...
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Relationship, Product
There is a certain functionality in Oracle's system that, because of the uniqueness of our business,...
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Relationship
Oracle’s support is very techy, so it is really difficult when we have nontechy staff trying to talk...
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Loyalty
We wanted an all-in-one system, and that is really what sold us on this product. We are finding that...
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Operations
I know there are tools and different web-based trainings that Oracle has out there. I may just not...
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Loyalty
Every product has its good and bad things. In terms of service, Oracle engages with us a lot. Our...
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