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Oracle Cloud (HCM, ERP, SCM)
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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CIO

Functionality and Upgrades

The product is maturing nicely, but the reporting, query tool, and search engine could still use...

Jun 2022
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CIO

Sales and Contracting

The licensing for Oracle's system is insanely complicated, and we have had to work with Oracle for a...

Jun 2022
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CIO

ROI / Cost (care and feeding)

Oracle's system is pretty good for a larger organization. Oracle bundled modules together into a...

Jun 2022
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CIO

Sales and Contracting

We were able to negotiate with Oracle and work on our contract to the point where we were satisfied....

Jun 2022
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COO

Sales and Contracting

In the demos and sales cycle, we were led to believe that Oracle's reporting engine, Fusion...

Mar 2022
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COO

Relationship

Something I wish I had known up front is the fact that Oracle is a very siloed organization. The...

Mar 2022
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COO

ROI / Cost (care and feeding)

Oracle has made concessions in licensing credits because they recognized shortcomings in their...

Mar 2022
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COO

Other Observations & Comments

We used a third-party system integrator for our Cloud ERP implementation. The system integration has...

Mar 2022
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COO

Interfacing and Integration

We went with Cloud ERP because it had better system integration among the various suites that Oracle...

Mar 2022
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CIO

ROI / Cost (care and feeding)

Oracle has been great to work with. They try to charge for every little thing, but if we push back...

Feb 2022
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CIO

Interfacing and Integration

Cloud ERP is solid. The interface is really great, and the training for getting people up to speed...

Feb 2022
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CIO

Functionality and Upgrades

There are some things in Cloud ERP that are still weak, such as auditing, tracking, and monitoring...

Feb 2022
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CIO

Implementation and Training

Oracle's internal implementation services are kind of weak, so we use a third-party service that...

Feb 2022
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CIO

Functionality and Upgrades

Oracle partnered the system with TRAVERSE ERP to develop a mobile par level management application,...

Feb 2022
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CIO

Interfacing and Integration

Cloud ERP is a little bit difficult to work with from an interoperability standpoint. The system is...

Feb 2022
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CIO

Future Outlook

We are pretty satisfied with Cloud ERP. The Oracle cloud application is still relatively new, and in...

Feb 2022
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CIO

Sales and Contracting

We work with another organization that thinks Oracle’s people are a bunch of snake oil salesmen....

Feb 2022
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CIO

Relationship

I have heard that Oracle’s acquisition of Cerner will expand Oracle's cloud computing and healthcare...

Feb 2022
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CIO

Relationship

Our contact at Oracle is working really hard on our behalf, and they are struggling against the big...

Feb 2022
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CIO

Implementation and Training

I don't have good things to say about the implementation partner we picked. The partner said that...

Feb 2022
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CPO/CHRO

Functionality and Upgrades

There are always things that we are told about in demos that don't really come to fruition as we...

Feb 2022
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CPO/CHRO

Service and Support

Oracle’s support has been very consistent. We have had the same contacts throughout our time with...

Feb 2022
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CIO

Relationship

We are Oracle fans, and we have been a good reference for them. They work well for us. We have...

Dec 2021
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CIO

ROI / Cost (care and feeding)

The vendor's upgrades have been stable. The total cost of ownership with Oracle has also been...

Dec 2021
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CIO

Implementation and Training

If we had to do something over, we would change the implementation model. We wanted a single...

Dec 2021
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CIO

Interfacing and Integration

Before and during the implementation, we should have had better technical discussions with Oracle...

Dec 2021
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CIO

Relationship

I have a problem with Oracle's culture in that they are big and are fairly arrogant, but I knew I...

Dec 2021
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Director

Functionality and Upgrades

Oracle regularly pushes out updates through the application, so that is good. They are constantly...

Dec 2021
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Director

Service and Support

The vendor's support is lacking. When we open a service request, the tech assigned to it just sends...

Dec 2021
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Director

Relationship

The vendor is definitely on top of communicating with us. When there are maintenance issues or...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

There are some functionalities that the vendor needs to update, especially when it comes to...

Dec 2021
||
(0)
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Director

Future Outlook

Our future satisfaction will stay the same. As time goes on, we keep learning about the application....

Dec 2021
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(0)
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Director

ROI / Cost (care and feeding)

Whether I would recommend Cloud ERP to someone else depends on what their legacy system is. In terms...

Dec 2021
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Director

Functionality and Upgrades

Oracle does have some great functionality from a configuration standpoint. Cloud ERP is a SaaS...

Dec 2021
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Director

ROI / Cost (care and feeding)

Since we have a long-standing relationship with Cloud ERP, we get little perks. Our representative...

Dec 2021
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Director

ROI / Cost (care and feeding)

There are add-on costs for integrations. We sometimes need a middleware package just to build...

Dec 2021
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Director

Implementation and Training

Oracle’s training is good because they have Oracle University.

Dec 2021
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CIO

ROI / Cost (care and feeding)

Oracle charges for everything they can and would charge double if they could. They charge us as much...

Dec 2021
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CIO

Interfacing and Integration

I don't think Oracle has a lot of interest in integration. We talked to them about something we need...

Dec 2021
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(0)
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CIO

Relationship

Oracle will tell us all about the things they want us to use, but when there are things we need, we...

Dec 2021
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CIO

Functionality and Upgrades

Oracle has a road map, and the things they put on the road map work, but we may not be terribly...

Dec 2021
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CIO

Functionality and Upgrades

We have been on the Oracle system for a while, but we can't get an accurate payroll. We are still...

Dec 2021
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CIO

ROI / Cost (care and feeding)

Oracle is coming up with a new OCR solution. We have horrible accuracy with the currently installed...

Dec 2021
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CIO

Relationship

We have had some confusion about who our point of contact from Oracle is.

Dec 2021
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(0)
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CIO

Implementation and Training

I am not crazy about the implementation model Oracle uses. They have a hands-off approach. They turn...

Dec 2021
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CIO

Functionality and Upgrades

There are some things that haven't really panned out with the Oracle system. It can be complicated...

Dec 2021
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(0)
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CIO

Interfacing and Integration

For the most part, our users have really picked up on things. The system is much better than what we...

Dec 2021
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CIO

Lessons Learned

Certain people have preconceived notions about how things are going to work, and then those things...

Dec 2021
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CIO

Lessons Learned

Oracle only deals with software defects. So if the documentation says the system will do something a...

Dec 2021
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(0)
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CIO

Future Outlook

I would buy the system again for the financial piece, but I probably wouldn't buy it again for the...

Dec 2021
||
(0)
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CIO

Relationship

We felt very comfortable in making a long-term commitment to Oracle.

Oct 2021
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CIO

Implementation and Training

Once Oracle stepped into our implementation, things really became more positive. Oracle's services...

Oct 2021
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CIO

Functionality and Upgrades

Oracle has good products and is solid across the board. However, Oracle is slightly immature in the...

Oct 2021
||
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CIO

Relationship

Oracle has been good on the support side. We have a good relationship with one of Oracle's people,...

Oct 2021
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