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Oracle Cloud (HCM, ERP, SCM)
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User Commentary

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Director

Implementation and Training

We recently went live with Cloud ERP, and right now, there are lots of challenges. We are still...

Jan 2023
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Director

Future Outlook

Looking forward, I am optimistic about our future with Cloud ERP. I don’t think our issues are with...

Jan 2023
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CPO/CHRO

Functionality and Upgrades

A lot of our challenges with the product are related to workflow, and that is typical when we have...

Jan 2023
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CPO/CHRO

Functionality and Upgrades

We are optimistic about Cloud ERP. It has a good user interface, and it is intuitive. It feels...

Jan 2023
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VP/Other Executive

Technology

We had to call Oracle in because, when we got upgrades, there were things that we had to fix with...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

When employees transfer from within our company, things are fine. If employees transfer from one...

Dec 2022
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VP/Other Executive

Lessons Learned

If someone were considering Cloud ERP, I would tell them the important thing is the implementation...

Dec 2022
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VP/Other Executive

Implementation and Training

The whole implementation of Cloud ERP was a disaster. We used a software consulting firm that...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

Oracle says that Cloud ERP can do this and that, but when we start getting into the system, it can't...

Dec 2022
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CPO/CHRO

Functionality and Upgrades

We are trying to adjust to Oracle's new technology, but that has been a process. I haven't heard any...

Dec 2022
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CPO/CHRO

Functionality and Upgrades

Sometimes, we feel encouraged because we think that Oracle's product is going to work. Then,...

Dec 2022
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CPO/CHRO

Service and Support

We have contacts at Oracle who we can reach out to when we need assistance, but the things that they...

Dec 2022
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CPO/CHRO

Sales and Contracting

There isn't a perfect healthcare IT system out there, but knowing what we know now, we would have...

Dec 2022
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CPO/CHRO

Functionality and Upgrades

We haven't had to do a lot of workarounds with the system's performance. Things seem to be going...

Dec 2022
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CIO

Other Observations & Comments

Cloud ERP is fairly capable; the whole solution set is capable in terms of improved processes,...

Dec 2022
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CIO

Functionality and Upgrades

I have a really hard time believing that a state-of-the-art tool such as Cloud ERP would be less...

Dec 2022
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CIO

Service and Support

Any monkey can check a box, but when we get an error message, we don’t know where to go, what to do,...

Dec 2022
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CIO

Technology

At the moment, our experience with Cloud ERP is like the old adage that says there is a difference...

Dec 2022
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CIO

Relationship

Oracle's executive presence remains strong. The vendor reaches out monthly. They are building...

Dec 2022
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CIO

Sales and Contracting

There is some frustration with the way Oracle licenses things. For example, a member of our A/P team...

Dec 2022
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CIO

Functionality and Upgrades

Oracle's upgrade processes are very good. They are pretty effective at helping us upgrade modules....

Dec 2022
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CPO/CHRO

Relationship

Our previous system was not integrated, and really what prompted us to change was that that system...

Dec 2022
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CPO/CHRO

Win/Loss - Why they were selected (by current clients)

Cloud ERP is a good product. There are always things that we wish it would do, but overall, my team...

Dec 2022
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CPO/CHRO

Relationship

New releases happen quarterly, and we are aware of them. We have an Oracle architect on-site that is...

Dec 2022
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CPO/CHRO

Implementation and Training

Our implementation was done during the COVID-19 pandemic, and it was a nightmare. We never had boots...

Dec 2022
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CPO/CHRO

Technology

Cloud ERP’s talent acquisition module needs to be updated a little more. It still feels very...

Dec 2022
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CPO/CHRO

Service and Support

Oracle switched the way they assign account representatives. Instead of having one person for the...

Dec 2022
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CPO/CHRO

Relationship

There is a fine line between what Oracle wants to do and what they want our managed services team to...

Dec 2022
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CFO

Functionality and Upgrades

The reporting is really huge. We almost have to be SQL writers or understand tables and things like...

Dec 2022
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CFO

ROI / Cost

My cash-management team was able to integrate with our banks, and that literally took the cash...

Dec 2022
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CFO

Functionality and Upgrades

A lot of our nonfinance people complain about the tool because it takes so many clicks, and people...

Dec 2022
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CFO

Other Observations & Comments

Oracle has offered a lot of different potential options in terms of new technology. Those options...

Dec 2022
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CFO

Other Observations & Comments

There is a certain functionality in Oracle's system that, because of the uniqueness of our business,...

Dec 2022
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CFO

Service and Support

Oracle’s support is very techy, so it is really difficult when we have nontechy staff trying to talk...

Dec 2022
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CFO

Functionality and Upgrades

We wanted an all-in-one system, and that is really what sold us on this product. We are finding that...

Dec 2022
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CFO

Other Observations & Comments

I know there are tools and different web-based trainings that Oracle has out there. I may just not...

Dec 2022
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CFO

Future Outlook

Every product has its good and bad things. In terms of service, Oracle engages with us a lot. Our...

Dec 2022
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Director

Implementation and Training

Our implementation of Cloud ERP went well, but since we implemented the product, it has seemed...

Nov 2022
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Director

Functionality and Upgrades

A lot of Cloud ERP has worked as indicated, but we are still trying to work on optimizing some...

Nov 2022
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Director

Implementation and Training

Integration with Cloud ERP is sometimes challenging because some tools are on a different system....

Nov 2022
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Director

Functionality and Upgrades

I am impressed that Oracle tries to incorporate AI and machine learning into their products. I look...

Nov 2022
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Director

ROI / Cost

Cloud ERP has gone fairly well for our accountants and finance people. It is a very broad product,...

Nov 2022
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Director

Sales and Contracting

Our sales team is willing to help us when things get stuck, but it is a bit of a process to get to...

Nov 2022
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Director

Relationship

Oracle does regular updates, so they try to correct things. Also, individuals from Oracle at all...

Nov 2022
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CIO

Future Outlook

I have always been pretty optimistic about Cloud ERP.

Nov 2022
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VP/Other Executive

Relationship

We have escalated almost to the top of Oracle's hierarchy a couple of times. We have been really...

Nov 2022
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VP/Other Executive

Other Observations & Comments

I am pretty satisfied with the product from a supply chain standpoint. My colleagues that are...

Nov 2022
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VP/Other Executive

Implementation and Training

We were assigned a person from Oracle to be part of the implementation process. Oracle was actually...

Nov 2022
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VP/Other Executive

Implementation and Training

Oracle does a good job of putting content on their website, but the reality is that most users don't...

Nov 2022
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VP/Other Executive

Implementation and Training

The upgrade process is very self-service oriented. Oracle gives a list of everything that is going...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

Most of our end users don't love the system. There are a lot of extra clicks involved. And even on...

Nov 2022
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VP/Other Executive

Other Observations & Comments

The Oracle service process is generally quick, and my immediate support team is responsive to me....

Nov 2022
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VP/Other Executive

Relationship

My expectation with Oracle is that if there is a performance issue percolating, Oracle should be...

Nov 2022
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VP/Other Executive

Relationship

We are sharing feedback with Oracle, and those messages are getting to the Oracle product owners of...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

It is not intuitive for a general manager to use the Oracle recruiting cloud module. Their...

Nov 2022
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VP/Other Executive

Relationship

Oracle has been a great partner for us. They are particularly great at partnering with us in terms...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

Some of the challenges we face with Oracle are around the system's performance, breadth, and scope....

Nov 2022
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VP/Other Executive

Future Outlook

I feel optimistic about Oracle’s future. They have some holes to fill, but I think they know that,...

Nov 2022
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VP/Other Executive

Lessons Learned

The integration was challenging. I would make a couple of changes to the supply chain side. I...

Nov 2022
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VP/Other Executive

Future Outlook

We are hoping that our satisfaction with the system will go up because we have some good work going...

Nov 2022
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VP/Other Executive

Lessons Learned

From an organizational standpoint, I do wish we would have made a few different decisions on some of...

Nov 2022
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VP/Other Executive

Service and Support

Oracle’s support presence is stellar. We have a nice support model, and the vendor's ability to...

Nov 2022
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VP/Other Executive

Implementation and Training

Oracle didn't offer any formal training in the beginning, and they don't really have that in their...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

The Oracle tool is powerful, and we converted to it to make ourselves more efficient, more...

Nov 2022
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VP/Other Executive

Other Observations & Comments

Oracle charges for every little thing. The vendor has addressed that issue recently.

Nov 2022
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VP/Other Executive

Implementation and Training

We used a different integrator than Oracle’s product, and that created some confusion during the...

Nov 2022
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VP/Other Executive

Future Outlook

We are looking to make some mass changes to some of the functionality in the supply chain of...

Nov 2022
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VP/Other Executive

Other Observations & Comments

The product’s ease of use really depends on the area. From a supply chain standpoint, we do okay. In...

Nov 2022
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Manager

ROI / Cost

Oracle overpromised and underdelivered, and we would not purchase Cloud ERP again. We were promised...

Nov 2022
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Manager

Relationship

We have calls regularly, and there are things that stay on the agenda week after week. The left hand...

Nov 2022
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Manager

Functionality and Upgrades

We wish Cloud ERP would be quicker; it is not as quick as it was reported to be. The system is...

Nov 2022
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Manager

Other Observations & Comments

If a friend or peer were to ask us about Oracle, we would have to tell them the good, the bad, and...

Nov 2022
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Manager

Implementation and Training

We use Oracle University, and it is okay. It could definitely be better, but it is not bad. I would...

Nov 2022
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Manager

Relationship

I have regular contact with executive-level personnel, and that is not necessarily because other...

Nov 2022
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Manager

Service and Support

If we need the support team to get a developer on the phone with us, it may take six months to get...

Nov 2022
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Manager

Functionality and Upgrades

Looking at the whole enchilada, Oracle's product is a little more mature product than other...

Nov 2022
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Manager

ROI / Cost

I haven’t received my money’s worth. The product is so expensive. We did a pretty big RFP process...

Nov 2022
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Manager

Functionality and Upgrades

We configure the user interfaces. How users are able to use the interfaces really depends on what we...

Nov 2022
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VP/Other Executive

Lessons Learned

I would tell someone interested in buying Oracle's product to really understand the vendor’s...

Nov 2022
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VP/Other Executive

ROI / Cost

Oracle's product is one of the most expensive products in the industry to implement and support. We...

Nov 2022
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VP/Other Executive

Implementation and Training

Oracle offers a training university, but it costs several thousand dollars a year per person....

Nov 2022
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VP/Other Executive

Functionality and Upgrades

The Oracle application is challenging for us. Our team has said that using Oracle's application is...

Nov 2022
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VP/Other Executive

Relationship

Our onboarding process with Oracle was a disaster. Onboarding everything took an unbelievable amount...

Nov 2022
||
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VP/Other Executive

Functionality and Upgrades

There are elements of the supply chain management system that are a bit clunky for healthcare in the...

Nov 2022
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VP/Other Executive

Implementation and Training

Oracle’s training is a bit clunky because it needs to be customized to the client's configuration....

Nov 2022
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VP/Other Executive

Future Outlook

We have a pretty good development partnership in the healthcare space with Oracle. There are...

Nov 2022
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VP/Other Executive

Technology

We have been having some issues with the system's performance in the cloud, with the system's...

Nov 2022
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CTO

Win/Loss - Why they were selected (by current clients)

Depending on what someone is looking to do with an ERP solution, if they are looking for a fully...

Nov 2022
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CTO

Functionality and Upgrades

Oracle is innovative and always looking at ways to incorporate modern solutions such as AI into...

Nov 2022
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CTO

Service and Support

Our support representative has been very instrumental in presenting solutions to us based on our...

Nov 2022
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CIO

Relationship

Oracle’s support staff is pretty good but not proactive; we always have to call them. Oracle is not...

Oct 2022
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Director

ROI / Cost

We don't really have a lot of integrations that are flowing into the application. We wanted to...

Oct 2022
||
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Director

Lessons Learned

There is an Oracle community where we can throw in ideas, and other clients can like and comment on...

Oct 2022
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CIO

Functionality and Upgrades

We would like to see improvement in some of Oracle’s allocation methodologies and in their approval...

Oct 2022
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Director

Functionality and Upgrades

One of the things Oracle really needs to look into and work on is Financial Reporting Web Studio.

Oct 2022
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Director

Relationship

I don't know what Oracle has in the works for the next year. For a lot of things, we get a safe...

Oct 2022
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Director

Service and Support

Oracle should have some sort of support area for upgrades so that we can reach out to someone and...

Oct 2022
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Director

Implementation and Training

Oracle University is really nice, and there is a lot of good material on that platform. We can get...

Oct 2022
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CIO

Technology

Oracle has new technology. We don’t necessarily take advantage of their new technology, but they...

Oct 2022
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CIO

Other Observations & Comments

Oracle leads the training themselves. They give us data, and then we are on our own.

Oct 2022
||
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CIO

Functionality and Upgrades

Our optimism about Oracle has gone up because we have seen upgrades and increased functionality and...

Oct 2022
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CIO

Implementation and Training

We didn't have any training from Oracle, but I did completely appreciate some of the free overview...

Oct 2022
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CIO

Service and Support

Oracle’s support model is not functional. It seems as though I need to have dropped dead and have my...

Oct 2022
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CIO

Lessons Learned

The product does what we need it to do. If someone is looking to find a product that has really...

Oct 2022
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Director

Relationship

We would definitely repurchase the application, but we would do some things differently. We would do...

Oct 2022
||
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Director

Implementation and Training

The service managers, sales representatives, and other people involved were all engaged during the...

Oct 2022
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Director

ROI / Cost

We haven't really incurred any additional costs since we went live. The cost has been fixed. We got...

Oct 2022
||
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Director

Functionality and Upgrades

The updates that are being pushed out could definitely be a little better. Oracle sends out emails,...

Oct 2022
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Director

Service and Support

When we open up service requests with Oracle, they often give us a knowledge-base article that can...

Oct 2022
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Director

Relationship

I really haven't seen any bugs or things like those, but if there are any release updates or if the...

Oct 2022
||
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Director

Relationship

I know the sales representatives well. Our first sales representative left the company, but as soon...

Oct 2022
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Director

ROI / Cost

The solution definitely reduces some of our pain points. We are seeing a return on investment from a...

Oct 2022
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Director

Other Observations & Comments

When we move from one application to another, there is a culture change. We have gained some...

Oct 2022
||
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Director

Functionality and Upgrades

Our people like the product's modern UI, so they definitely like using the application. The solution...

Oct 2022
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CFO

Relationship

If there is an issue, the vendor is willing to jump in quickly and get things resolved. I have a...

Oct 2022
||
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CFO

Implementation and Training

We implemented the system during COVID-19. I would avoid that in the future if I had a vote because...

Oct 2022
||
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CFO

ROI / Cost

Our biggest issue was with OCR reading in A/P. There was a disaster, and we had to bring in tons of...

Oct 2022
||
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CFO

ROI / Cost

I would say the functionalities on the finance side are excellent. The rest of the functionalities...

Oct 2022
||
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CFO

ROI / Cost

Cloud ERP is great. From a purely financial perspective, the product is a huge home run.

Oct 2022
||
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CFO

Other Observations & Comments

We had an issue with our payroll at the go-live, and that was likely our biggest challenge. The...

Oct 2022
||
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CFO

Implementation and Training

Oracle created a new item called global ID. It was a great idea to create that item, but during our...

Oct 2022
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CFO

Relationship

The best service recovery I have seen in my whole career was from Oracle. After not believing in an...

Oct 2022
||
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Manager

Functionality and Upgrades

Our biggest headache or gripe that we have with Oracle's product is that we are in a hosted...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

Oracle's solution is a big application, and I understand that Oracle has to do certain things in...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Oracle charges when we ask for help, but we would rather ask for help than put in a service ticket...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The way we have to escalate issues to Oracle could be improved. Fortunately, we have an executive...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

Most of the time, Oracle avoids charging for every little thing. They also explain when they put out...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Cloud ERP is pretty easy to use. We don't have too much to complain about with Oracle. We have been...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Oracle has regularly scheduled updates, and those are super helpful. Those updates add new...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Interfacing and Integration

The product is not integrated with anything. We are trying to integrate it with a business...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Implementation and Training

I wish Oracle’s upgrades weren't as frequent as they have been. They are rolling out quarterly...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

A key element that Oracle is working on is the invoice scanning feature in the accounts payable...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

For the implementation services, we used a partner of Oracle's. I was not satisfied at all. The...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

Oracle told us that the invoice scanning feature worked, but it never did. We worked with multiple...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The cloud software from Oracle is quite good. We are not finding too many gaps in the system.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Our real challenge is the support from Oracle. The vendor seems to hand things to a third-party...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We don’t have an escalation path with Oracle. We don’t have relationships with executives. Oracle...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Oracle charges for everything, but they charge one big fee, so they don't nickel-or-dime us on small...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If I need to reach out to Oracle’s executives, I feel like I can.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Considering our business needs and what we have to do on a day-to-day basis, Cloud ERP is delivering...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The product is maturing nicely, but the reporting, query tool, and search engine could still use...

Jun 2022
||
(0)
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CIO

Sales and Contracting

The licensing for Oracle's system is insanely complicated, and we have had to work with Oracle for a...

Jun 2022
||
(0)
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 or  to see details.

CIO

ROI / Cost

Oracle's system is pretty good for a larger organization. Oracle bundled modules together into a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Sales and Contracting

We were able to negotiate with Oracle and work on our contract to the point where we were satisfied....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Sales and Contracting

In the demos and sales cycle, we were led to believe that Oracle's reporting engine, Fusion...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Something I wish I had known up front is the fact that Oracle is a very siloed organization. The...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

ROI / Cost

Oracle has made concessions in licensing credits because they recognized shortcomings in their...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Other Observations & Comments

We used a third-party system integrator for our Cloud ERP implementation. The system integration has...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Interfacing and Integration

We went with Cloud ERP because it had better system integration among the various suites that Oracle...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost

Oracle has been great to work with. They try to charge for every little thing, but if we push back...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

Cloud ERP is solid. The interface is really great, and the training for getting people up to speed...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

There are some things in Cloud ERP that are still weak, such as auditing, tracking, and monitoring...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

Oracle's internal implementation services are kind of weak, so we use a third-party service that...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Oracle partnered the system with TRAVERSE ERP to develop a mobile par level management application,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

Cloud ERP is a little bit difficult to work with from an interoperability standpoint. The system is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

We are pretty satisfied with Cloud ERP. The Oracle cloud application is still relatively new, and in...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Sales and Contracting

We work with another organization that thinks Oracle’s people are a bunch of snake oil salesmen....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I have heard that Oracle’s acquisition of Cerner will expand Oracle's cloud computing and healthcare...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Our contact at Oracle is working really hard on our behalf, and they are struggling against the big...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

I don't have good things to say about the implementation partner we picked. The partner said that...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CPO/CHRO

Functionality and Upgrades

There are always things that we are told about in demos that don't really come to fruition as we...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CPO/CHRO

Service and Support

Oracle’s support has been very consistent. We have had the same contacts throughout our time with...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

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