Oracle Cloud (HCM, ERP, SCM) Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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CIO

Culture, Product

Oracle says there is functionality available in Cloud ERP that isn't actually available, or they say...

Jun 2025
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CIO

Value

Oracle charges for every little thing. If we want their advice on something, they will give it to...

Jun 2025
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CIO

Product

Oracle’s upgrade process isn't what is lacking; it is their functionality. For example, we wanted to...

Jun 2025
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CIO

Product

For Cloud ERP to be easier for end users, it could have more of a graphical user interface that...

Jun 2025
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CIO

Relationship, Product

The only outcome that we have gained with the HR and payroll module in Cloud ERP right now is the...

Jun 2025
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CEO/President

Loyalty, Operations

Oracle is a disaster. We moved away from the vendor that implemented everything for us, so we...

Jun 2025
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CIO

Relationship

If someone has a lot of money, my likelihood to recommend Oracle is high. Oracle's software is...

Jun 2025
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CIO

Product

Cloud ERP is not super easy. If we deviate from exactly what Oracle said, the system is not...

Jun 2025
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CIO

Product

From using Cloud ERP, on the HR side, we have a more streamlined process from our time and...

Jun 2025
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CIO

Operations, Product

Part of the challenge with the supply chain module of Cloud ERP is the system, and part of it is...

Jun 2025
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CIO

Value

Rates have gone way up. Oracle is ridiculously expensive. Also, Oracle doesn't make promises. They...

Jun 2025
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CEO/President

Product, Value

For the supply chain piece in Cloud ERP, especially from a capital standpoint, we have had to revert...

Apr 2025
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CEO/President

Operations

We are working with Oracle to look at how to improve the system, but they came in, said that the...

Apr 2025
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CEO/President

Product

I use the HR part of Cloud ERP to approve positions. It is electronic and facilitates things nicely,...

Apr 2025
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CIO

Relationship

With Oracle, I have one number that I call, so every time I have a problem, I call the same person....

Apr 2025
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CIO

Loyalty

I’m hoping that Oracle improves, but I think they will get worse or stay the same. I don't think...

Apr 2025
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CIO

Product

Oracle doesn’t have proper discipline for housekeeping and implementations. ERP Cloud Planning and...

Apr 2025
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Manager

Relationship

I don't believe that the forum that Oracle uses for customers to connect is in the best interest of...

Mar 2025
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Manager

Product

ERP Cloud Planning and Budgeting is not fully integrated into Cloud ERP. There is some manipulation...

Mar 2025
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Manager

Product

We have a simplified budgeting process because we are using ERP Cloud Planning and Budgeting. We...

Mar 2025
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VP/Other Executive

Culture, Loyalty

There are still some features that Oracle is maturing that we would like to implement. I know that...

Mar 2025
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VP/Other Executive

Loyalty, Relationship

Oracle is doing great work. I think some of my ratings are reflecting the past and not the future....

Mar 2025
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VP/Other Executive

Operations, Product

Cloud ERP was a very stable solution from day one, and that is very hard to achieve. I give kudos to...

Mar 2025
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VP/Other Executive

Product, Value

Cloud ERP is not as user-friendly as it should be. It takes a significant amount of IT manpower to...

Jan 2025
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VP/Other Executive

Loyalty

A lot has changed in the market since we decided to go with Oracle, and due to merging with another...

Jan 2025
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COO

Operations

Selecting the best implementation partner is the key to a successful go-live. Unfortunately, we...

Dec 2024
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CFO

Product

Cloud ERP does what it was advertised to do. It is a strong and steady product. We are not going to...

Dec 2024
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CFO

Value

I haven’t heard anything about Oracle’s charges, so that is pretty good. I haven’t heard that they...

Dec 2024
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CFO

Relationship

Oracle has been good. They are more passive than active, to use an investment term like active...

Dec 2024
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Director

Culture, Operations

People considering working with Oracle should probably ask a lot of questions during the discovery...

Dec 2024
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Director

Loyalty

I'm not sure I would have picked Cloud ERP as my first choice. The problem at the end of the day is...

Dec 2024
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Director

Operations

For Cloud ERP, we have taken our training internally. We don't leverage the vendor unless we really...

Dec 2024
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Director

Relationship

The Oracle leadership sets up regular meetings to make sure everybody is at the table, so they...

Dec 2024
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CIO

Relationship

If anyone asks our supply chain people, they will grumble and say that Cloud ERP is a big step...

Dec 2024
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CIO

Loyalty, Product

Oracle's integration solution is not great. It is technology that connects to the outside world, and...

Dec 2024
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CIO

Operations

We were working with an implementation partner while implementing Cloud ERP, and there were a lot of...

Dec 2024
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CIO

Relationship

Oracle is really good at incident management. We were able to get them on the phone, and they were...

Dec 2024
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CIO

Product, Value

Cloud ERP is expensive, but it is a really solid product. The finance module is really solid in...

Dec 2024
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CEO/President

Operations

After we went live on the system, it took us a long time to start getting reports similar to what we...

Nov 2024
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CEO/President

Operations, Product

Our HR people like Cloud ERP because our previous system had virtually nothing for them. From an HR...

Nov 2024
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CEO/President

Relationship, Operations

At this stage, all we want from Oracle is follow-up help. We now understand the system well enough...

Nov 2024
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CEO/President

Relationship, Operations

It is really difficult for us to get answers and feedback from Oracle now that our implementation...

Nov 2024
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CEO/President

Operations

My organization is small but mighty, and we are passionate about doing things the right way and...

Nov 2024
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VP/Other Executive

Operations

Oracle's training is all self-serve training. I don't feel like a lot of training happens at all. We...

Nov 2024
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VP/Other Executive

Relationship

Oracle keeps their promises with encouragement. I feel like customers have to have a voice to...

Nov 2024
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VP/Other Executive

Operations, Product

Cloud ERP provides its intended purpose. We have no issues with payroll, and that works pretty...

Nov 2024
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VP/Other Executive

Loyalty, Operations, Product

Some routine processes in Cloud ERP were set up in a way that requires more clicks than necessary to...

Nov 2024
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VP/Other Executive

Product

A real benefit of Cloud ERP that was a shortcoming in our previous system is that releases happen on...

Nov 2024
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VP/Other Executive

Loyalty, Product

With Oracle’s HR and payroll module, we have a much better ability to collect data and interact with...

Nov 2024
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VP/Other Executive

Relationship

Oracle could work on their support's timeliness. I don't know whether we have the right internal...

Nov 2024
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VP/Other Executive

Product

We have a very complex ecosystem for our supply chain in Cloud ERP, and that includes bolt-on...

Nov 2024
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VP/Other Executive

Product

I feel like the reporting options in Cloud ERP could be optimized to help with end-user experiences....

Nov 2024
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VP/Other Executive

Product, Value

With Oracle's finance modules, we were able to do a lot of automation through our accounts payable...

Nov 2024
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VP/Other Executive

Operations, Product

I would do some things differently if I were to implement Cloud ERP over again. We restructured some...

Nov 2024
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VP/Other Executive

Product

The financial reporting on the GL side of Cloud ERP is a little more clunky and burdensome than what...

Nov 2024
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VP/Other Executive

Culture, Value

Oracle charges us for every little thing about our support agreement, but they don't charge us for...

Nov 2024
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VP/Other Executive

Relationship

Oracle is a very good technical partner when it comes to setting up interfaces and technology...

Nov 2024
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VP/Other Executive

Product

One bit of feedback that I have about Cloud ERP is that it isn't as integrated as we would like it...

Nov 2024
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VP/Other Executive

Loyalty

Cloud ERP is a very robust solution. We chose it over other systems because its purchasing modules...

Nov 2024
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CIO

Product

Compared to our past ERP, we have seen differences in both feature functionalities and in...

Nov 2024
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CIO

Loyalty, Operations

Oracle's training is okay, but it takes so much to maintain Oracle's system that we can't get rid of...

Nov 2024
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CIO

Relationship

Oracle is bad at providing proactive service, and they are terrible with executive involvement. I...

Nov 2024
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CIO

Culture

Oracle's pricing model is so complicated that when we get bills, we don't know whether they are...

Nov 2024
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CIO

Product

Our finance people can't get any data out of the system's finance piece. Either our people don't...

Nov 2024
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VP/Other Executive

Loyalty, Relationship

Oracle has continued to enhance their platform ever since we rolled it out years ago. Oracle is...

Oct 2024
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VP/Other Executive

Relationship

The vendor will assign a client success manager who will continue to work with us. We were able to...

Oct 2024
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VP/Other Executive

Loyalty, Product

The finance area is the strongest component of Oracle's platform, and Oracle handles finance...

Oct 2024
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VP/Other Executive

Product

From an HR standpoint, I think the vendor's weakest point is their CRM platform. It is getting...

Oct 2024
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VP/Other Executive

Relationship

We see quarterly updates from Oracle. A lot of the suggestions that we submit to the vendor's Idea...

Oct 2024
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CFO

Product

In the system's supply chain module, requisitions and purchase orders seem to work quite well. Cloud...

Sep 2024
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CFO

Product

On the general ledger side of things, Oracle didn't really create any reports for us as part of our...

Sep 2024
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CFO

Loyalty, Product

Usually, when upgrades are done to the system, the system will break. Then, we will have inaccurate...

Sep 2024
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CFO

Culture

Oracle didn't show up well with their ERP system. After we went with Oracle for ERP, we could see...

Sep 2024
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CFO

Relationship

We never hear from Oracle. We have to initiate all of our conversations with them. Oracle could...

Sep 2024
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CFO

Loyalty, Relationship

Oracle tried to partner with us on a certain product, but that failed. Oracle couldn't get that...

Sep 2024
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CFO

Product

The system's accounts payable module performs very well, and its scheduling part appears to be fine....

Sep 2024
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CEO/President

Loyalty, Product

Oracle's solution sat in the middle compared to other solutions. They had a much more sophisticated...

Aug 2024
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CEO/President

Loyalty, Operations, Product

We are moving along. Everything is on track, and the product is working. We are having some hiccups...

Aug 2024
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CIO

Relationship

I get a lot of involvement from the Oracle people that I know personally.

Jul 2024
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CIO

Relationship

Oracle and Deloitte are partners, and that taints my recommendation a little bit because Deloitte...

Jul 2024
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CIO

Value

Cloud ERP does what we want it to do, but it is more expensive than other solutions. Also, not a lot...

Jul 2024
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