Oracle Cloud (HCM, ERP, SCM)
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Implementation and Training

We recently went live with Cloud ERP, and right now, there are lots of challenges. We are still...

Jan 2023
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Director

Future Outlook

Looking forward, I am optimistic about our future with Cloud ERP. I don’t think our issues are with...

Jan 2023
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CPO/CHRO

Functionality and Upgrades

A lot of our challenges with the product are related to workflow, and that is typical when we have...

Jan 2023
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CPO/CHRO

Functionality and Upgrades

We are optimistic about Cloud ERP. It has a good user interface, and it is intuitive. It feels...

Jan 2023
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VP/Other Executive

Technology

We had to call Oracle in because, when we got upgrades, there were things that we had to fix with...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

When employees transfer from within our company, things are fine. If employees transfer from one...

Dec 2022
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VP/Other Executive

Lessons Learned

If someone were considering Cloud ERP, I would tell them the important thing is the implementation...

Dec 2022
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VP/Other Executive

Implementation and Training

The whole implementation of Cloud ERP was a disaster. We used a software consulting firm that...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

Oracle says that Cloud ERP can do this and that, but when we start getting into the system, it can't...

Dec 2022
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CPO/CHRO

Functionality and Upgrades

We are trying to adjust to Oracle's new technology, but that has been a process. I haven't heard any...

Dec 2022
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CPO/CHRO

Functionality and Upgrades

Sometimes, we feel encouraged because we think that Oracle's product is going to work. Then,...

Dec 2022
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CPO/CHRO

Service and Support

We have contacts at Oracle who we can reach out to when we need assistance, but the things that they...

Dec 2022
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CPO/CHRO

Sales and Contracting

There isn't a perfect healthcare IT system out there, but knowing what we know now, we would have...

Dec 2022
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CPO/CHRO

Functionality and Upgrades

We haven't had to do a lot of workarounds with the system's performance. Things seem to be going...

Dec 2022
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CIO

Other Observations & Comments

Cloud ERP is fairly capable; the whole solution set is capable in terms of improved processes,...

Dec 2022
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CIO

Functionality and Upgrades

I have a really hard time believing that a state-of-the-art tool such as Cloud ERP would be less...

Dec 2022
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CIO

Service and Support

Any monkey can check a box, but when we get an error message, we don’t know where to go, what to do,...

Dec 2022
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CIO

Technology

At the moment, our experience with Cloud ERP is like the old adage that says there is a difference...

Dec 2022
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CIO

Relationship

Oracle's executive presence remains strong. The vendor reaches out monthly. They are building...

Dec 2022
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CIO

Sales and Contracting

There is some frustration with the way Oracle licenses things. For example, a member of our A/P team...

Dec 2022
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CIO

Functionality and Upgrades

Oracle's upgrade processes are very good. They are pretty effective at helping us upgrade modules....

Dec 2022
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CPO/CHRO

Relationship

Our previous system was not integrated, and really what prompted us to change was that that system...

Dec 2022
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CPO/CHRO

Win/Loss - Why they were selected (by current clients)

Cloud ERP is a good product. There are always things that we wish it would do, but overall, my team...

Dec 2022
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CPO/CHRO

Relationship

New releases happen quarterly, and we are aware of them. We have an Oracle architect on-site that is...

Dec 2022
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CPO/CHRO

Implementation and Training

Our implementation was done during the COVID-19 pandemic, and it was a nightmare. We never had boots...

Dec 2022
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CPO/CHRO

Technology

Cloud ERP’s talent acquisition module needs to be updated a little more. It still feels very...

Dec 2022
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CPO/CHRO

Service and Support

Oracle switched the way they assign account representatives. Instead of having one person for the...

Dec 2022
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CPO/CHRO

Relationship

There is a fine line between what Oracle wants to do and what they want our managed services team to...

Dec 2022
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CFO

Functionality and Upgrades

The reporting is really huge. We almost have to be SQL writers or understand tables and things like...

Dec 2022
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CFO

ROI / Cost

My cash-management team was able to integrate with our banks, and that literally took the cash...

Dec 2022
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CFO

Functionality and Upgrades

A lot of our nonfinance people complain about the tool because it takes so many clicks, and people...

Dec 2022
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CFO

Other Observations & Comments

Oracle has offered a lot of different potential options in terms of new technology. Those options...

Dec 2022
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CFO

Other Observations & Comments

There is a certain functionality in Oracle's system that, because of the uniqueness of our business,...

Dec 2022
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CFO

Service and Support

Oracle’s support is very techy, so it is really difficult when we have nontechy staff trying to talk...

Dec 2022
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CFO

Functionality and Upgrades

We wanted an all-in-one system, and that is really what sold us on this product. We are finding that...

Dec 2022
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CFO

Other Observations & Comments

I know there are tools and different web-based trainings that Oracle has out there. I may just not...

Dec 2022
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CFO

Future Outlook

Every product has its good and bad things. In terms of service, Oracle engages with us a lot. Our...

Dec 2022
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Director

Implementation and Training

Our implementation of Cloud ERP went well, but since we implemented the product, it has seemed...

Nov 2022
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Director

Functionality and Upgrades

A lot of Cloud ERP has worked as indicated, but we are still trying to work on optimizing some...

Nov 2022
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Director

Implementation and Training

Integration with Cloud ERP is sometimes challenging because some tools are on a different system....

Nov 2022
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Director

Functionality and Upgrades

I am impressed that Oracle tries to incorporate AI and machine learning into their products. I look...

Nov 2022
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Director

ROI / Cost

Cloud ERP has gone fairly well for our accountants and finance people. It is a very broad product,...

Nov 2022
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Director

Sales and Contracting

Our sales team is willing to help us when things get stuck, but it is a bit of a process to get to...

Nov 2022
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Director

Relationship

Oracle does regular updates, so they try to correct things. Also, individuals from Oracle at all...

Nov 2022
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CIO

Future Outlook

I have always been pretty optimistic about Cloud ERP.

Nov 2022
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VP/Other Executive

Relationship

We have escalated almost to the top of Oracle's hierarchy a couple of times. We have been really...

Nov 2022
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VP/Other Executive

Other Observations & Comments

I am pretty satisfied with the product from a supply chain standpoint. My colleagues that are...

Nov 2022
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VP/Other Executive

Implementation and Training

We were assigned a person from Oracle to be part of the implementation process. Oracle was actually...

Nov 2022
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VP/Other Executive

Implementation and Training

Oracle does a good job of putting content on their website, but the reality is that most users don't...

Nov 2022
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VP/Other Executive

Implementation and Training

The upgrade process is very self-service oriented. Oracle gives a list of everything that is going...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

Most of our end users don't love the system. There are a lot of extra clicks involved. And even on...

Nov 2022
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VP/Other Executive

Other Observations & Comments

The Oracle service process is generally quick, and my immediate support team is responsive to me....

Nov 2022
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VP/Other Executive

Relationship

My expectation with Oracle is that if there is a performance issue percolating, Oracle should be...

Nov 2022
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VP/Other Executive

Relationship

We are sharing feedback with Oracle, and those messages are getting to the Oracle product owners of...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

It is not intuitive for a general manager to use the Oracle recruiting cloud module. Their...

Nov 2022
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VP/Other Executive

Relationship

Oracle has been a great partner for us. They are particularly great at partnering with us in terms...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

Some of the challenges we face with Oracle are around the system's performance, breadth, and scope....

Nov 2022
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VP/Other Executive

Future Outlook

I feel optimistic about Oracle’s future. They have some holes to fill, but I think they know that,...

Nov 2022
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VP/Other Executive

Lessons Learned

The integration was challenging. I would make a couple of changes to the supply chain side. I...

Nov 2022
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VP/Other Executive

Future Outlook

We are hoping that our satisfaction with the system will go up because we have some good work going...

Nov 2022
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VP/Other Executive

Lessons Learned

From an organizational standpoint, I do wish we would have made a few different decisions on some of...

Nov 2022
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VP/Other Executive

Service and Support

Oracle’s support presence is stellar. We have a nice support model, and the vendor's ability to...

Nov 2022
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VP/Other Executive

Implementation and Training

Oracle didn't offer any formal training in the beginning, and they don't really have that in their...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

The Oracle tool is powerful, and we converted to it to make ourselves more efficient, more...

Nov 2022
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VP/Other Executive

Other Observations & Comments

Oracle charges for every little thing. The vendor has addressed that issue recently.

Nov 2022
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VP/Other Executive

Implementation and Training

We used a different integrator than Oracle’s product, and that created some confusion during the...

Nov 2022
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VP/Other Executive

Future Outlook

We are looking to make some mass changes to some of the functionality in the supply chain of...

Nov 2022
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VP/Other Executive

Other Observations & Comments

The product’s ease of use really depends on the area. From a supply chain standpoint, we do okay. In...

Nov 2022
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Manager

ROI / Cost

Oracle overpromised and underdelivered, and we would not purchase Cloud ERP again. We were promised...

Nov 2022
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Manager

Relationship

We have calls regularly, and there are things that stay on the agenda week after week. The left hand...

Nov 2022
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Manager

Functionality and Upgrades

We wish Cloud ERP would be quicker; it is not as quick as it was reported to be. The system is...

Nov 2022
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Manager

Other Observations & Comments

If a friend or peer were to ask us about Oracle, we would have to tell them the good, the bad, and...

Nov 2022
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Manager

Implementation and Training

We use Oracle University, and it is okay. It could definitely be better, but it is not bad. I would...

Nov 2022
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Manager

Relationship

I have regular contact with executive-level personnel, and that is not necessarily because other...

Nov 2022
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Manager

Service and Support

If we need the support team to get a developer on the phone with us, it may take six months to get...

Nov 2022
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Manager

Functionality and Upgrades

Looking at the whole enchilada, Oracle's product is a little more mature product than other...

Nov 2022
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Manager

ROI / Cost

I haven’t received my money’s worth. The product is so expensive. We did a pretty big RFP process...

Nov 2022
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Manager

Functionality and Upgrades

We configure the user interfaces. How users are able to use the interfaces really depends on what we...

Nov 2022
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VP/Other Executive

Lessons Learned

I would tell someone interested in buying Oracle's product to really understand the vendor’s...

Nov 2022
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VP/Other Executive

ROI / Cost

Oracle's product is one of the most expensive products in the industry to implement and support. We...

Nov 2022
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VP/Other Executive

Implementation and Training

Oracle offers a training university, but it costs several thousand dollars a year per person....

Nov 2022
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VP/Other Executive

Functionality and Upgrades

The Oracle application is challenging for us. Our team has said that using Oracle's application is...

Nov 2022
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VP/Other Executive

Relationship

Our onboarding process with Oracle was a disaster. Onboarding everything took an unbelievable amount...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

There are elements of the supply chain management system that are a bit clunky for healthcare in the...

Nov 2022
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VP/Other Executive

Implementation and Training

Oracle’s training is a bit clunky because it needs to be customized to the client's configuration....

Nov 2022
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VP/Other Executive

Future Outlook

We have a pretty good development partnership in the healthcare space with Oracle. There are...

Nov 2022
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VP/Other Executive

Technology

We have been having some issues with the system's performance in the cloud, with the system's...

Nov 2022
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CTO

Win/Loss - Why they were selected (by current clients)

Depending on what someone is looking to do with an ERP solution, if they are looking for a fully...

Nov 2022
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CTO

Functionality and Upgrades

Oracle is innovative and always looking at ways to incorporate modern solutions such as AI into...

Nov 2022
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CTO

Service and Support

Our support representative has been very instrumental in presenting solutions to us based on our...

Nov 2022
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CIO

Relationship

Oracle’s support staff is pretty good but not proactive; we always have to call them. Oracle is not...

Oct 2022
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Director

ROI / Cost

We don't really have a lot of integrations that are flowing into the application. We wanted to...

Oct 2022
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Director

Lessons Learned

There is an Oracle community where we can throw in ideas, and other clients can like and comment on...

Oct 2022
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CIO

Functionality and Upgrades

We would like to see improvement in some of Oracle’s allocation methodologies and in their approval...

Oct 2022
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Director

Functionality and Upgrades

One of the things Oracle really needs to look into and work on is Financial Reporting Web Studio.

Oct 2022
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Director

Relationship

I don't know what Oracle has in the works for the next year. For a lot of things, we get a safe...

Oct 2022
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Director

Service and Support

Oracle should have some sort of support area for upgrades so that we can reach out to someone and...

Oct 2022
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Director

Implementation and Training

Oracle University is really nice, and there is a lot of good material on that platform. We can get...

Oct 2022
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CIO

Technology

Oracle has new technology. We don’t necessarily take advantage of their new technology, but they...

Oct 2022
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CIO

Other Observations & Comments

Oracle leads the training themselves. They give us data, and then we are on our own.

Oct 2022
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CIO

Functionality and Upgrades

Our optimism about Oracle has gone up because we have seen upgrades and increased functionality and...

Oct 2022
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CIO

Implementation and Training

We didn't have any training from Oracle, but I did completely appreciate some of the free overview...

Oct 2022
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CIO

Service and Support

Oracle’s support model is not functional. It seems as though I need to have dropped dead and have my...

Oct 2022
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CIO

Lessons Learned

The product does what we need it to do. If someone is looking to find a product that has really...

Oct 2022
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Director

Relationship

We would definitely repurchase the application, but we would do some things differently. We would do...

Oct 2022
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Director

Implementation and Training

The service managers, sales representatives, and other people involved were all engaged during the...

Oct 2022
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Director

ROI / Cost

We haven't really incurred any additional costs since we went live. The cost has been fixed. We got...

Oct 2022
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Director

Functionality and Upgrades

The updates that are being pushed out could definitely be a little better. Oracle sends out emails,...

Oct 2022
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Director

Service and Support

When we open up service requests with Oracle, they often give us a knowledge-base article that can...

Oct 2022
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Director

Relationship

I really haven't seen any bugs or things like those, but if there are any release updates or if the...

Oct 2022
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Director

Relationship

I know the sales representatives well. Our first sales representative left the company, but as soon...

Oct 2022
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Director

ROI / Cost

The solution definitely reduces some of our pain points. We are seeing a return on investment from a...

Oct 2022
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Director

Other Observations & Comments

When we move from one application to another, there is a culture change. We have gained some...

Oct 2022
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Director

Functionality and Upgrades

Our people like the product's modern UI, so they definitely like using the application. The solution...

Oct 2022
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CFO

Relationship

If there is an issue, the vendor is willing to jump in quickly and get things resolved. I have a...

Oct 2022
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CFO

Implementation and Training

We implemented the system during COVID-19. I would avoid that in the future if I had a vote because...

Oct 2022
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CFO

ROI / Cost

Our biggest issue was with OCR reading in A/P. There was a disaster, and we had to bring in tons of...

Oct 2022
||
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CFO

ROI / Cost

I would say the functionalities on the finance side are excellent. The rest of the functionalities...

Oct 2022
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CFO

ROI / Cost

Cloud ERP is great. From a purely financial perspective, the product is a huge home run.

Oct 2022
||
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CFO

Other Observations & Comments

We had an issue with our payroll at the go-live, and that was likely our biggest challenge. The...

Oct 2022
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CFO

Implementation and Training

Oracle created a new item called global ID. It was a great idea to create that item, but during our...

Oct 2022
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CFO

Relationship

The best service recovery I have seen in my whole career was from Oracle. After not believing in an...

Oct 2022
||
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Manager

Functionality and Upgrades

Our biggest headache or gripe that we have with Oracle's product is that we are in a hosted...

Oct 2022
||
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Manager

Lessons Learned

Oracle's solution is a big application, and I understand that Oracle has to do certain things in...

Oct 2022
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Manager

Service and Support

Oracle charges when we ask for help, but we would rather ask for help than put in a service ticket...

Oct 2022
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VP/Other Executive

Service and Support

The way we have to escalate issues to Oracle could be improved. Fortunately, we have an executive...

Oct 2022
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VP/Other Executive

ROI / Cost

Most of the time, Oracle avoids charging for every little thing. They also explain when they put out...

Oct 2022
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VP/Other Executive

Relationship

Cloud ERP is pretty easy to use. We don't have too much to complain about with Oracle. We have been...

Oct 2022
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VP/Other Executive

Relationship

Oracle has regularly scheduled updates, and those are super helpful. Those updates add new...

Oct 2022
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CFO

Interfacing and Integration

The product is not integrated with anything. We are trying to integrate it with a business...

Oct 2022
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CFO

Implementation and Training

I wish Oracle’s upgrades weren't as frequent as they have been. They are rolling out quarterly...

Oct 2022
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CFO

Functionality and Upgrades

A key element that Oracle is working on is the invoice scanning feature in the accounts payable...

Oct 2022
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CFO

Service and Support

For the implementation services, we used a partner of Oracle's. I was not satisfied at all. The...

Oct 2022
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CFO

Functionality and Upgrades

Oracle told us that the invoice scanning feature worked, but it never did. We worked with multiple...

Oct 2022
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CIO

Functionality and Upgrades

The cloud software from Oracle is quite good. We are not finding too many gaps in the system.

Sep 2022
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CIO

Service and Support

Our real challenge is the support from Oracle. The vendor seems to hand things to a third-party...

Sep 2022
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CIO

Relationship

We don’t have an escalation path with Oracle. We don’t have relationships with executives. Oracle...

Sep 2022
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Director

ROI / Cost

Oracle charges for everything, but they charge one big fee, so they don't nickel-or-dime us on small...

Sep 2022
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Director

Relationship

If I need to reach out to Oracle’s executives, I feel like I can.

Sep 2022
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Director

Functionality and Upgrades

Considering our business needs and what we have to do on a day-to-day basis, Cloud ERP is delivering...

Sep 2022
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CIO

Functionality and Upgrades

The product is maturing nicely, but the reporting, query tool, and search engine could still use...

Jun 2022
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CIO

Sales and Contracting

The licensing for Oracle's system is insanely complicated, and we have had to work with Oracle for a...

Jun 2022
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CIO

ROI / Cost

Oracle's system is pretty good for a larger organization. Oracle bundled modules together into a...

Jun 2022
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CIO

Sales and Contracting

We were able to negotiate with Oracle and work on our contract to the point where we were satisfied....

Jun 2022
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COO

Sales and Contracting

In the demos and sales cycle, we were led to believe that Oracle's reporting engine, Fusion...

Mar 2022
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COO

Relationship

Something I wish I had known up front is the fact that Oracle is a very siloed organization. The...

Mar 2022
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COO

ROI / Cost

Oracle has made concessions in licensing credits because they recognized shortcomings in their...

Mar 2022
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COO

Other Observations & Comments

We used a third-party system integrator for our Cloud ERP implementation. The system integration has...

Mar 2022
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COO

Interfacing and Integration

We went with Cloud ERP because it had better system integration among the various suites that Oracle...

Mar 2022
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CIO

ROI / Cost

Oracle has been great to work with. They try to charge for every little thing, but if we push back...

Feb 2022
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CIO

Interfacing and Integration

Cloud ERP is solid. The interface is really great, and the training for getting people up to speed...

Feb 2022
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CIO

Functionality and Upgrades

There are some things in Cloud ERP that are still weak, such as auditing, tracking, and monitoring...

Feb 2022
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CIO

Implementation and Training

Oracle's internal implementation services are kind of weak, so we use a third-party service that...

Feb 2022
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CIO

Functionality and Upgrades

Oracle partnered the system with TRAVERSE ERP to develop a mobile par level management application,...

Feb 2022
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CIO

Interfacing and Integration

Cloud ERP is a little bit difficult to work with from an interoperability standpoint. The system is...

Feb 2022
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CIO

Future Outlook

We are pretty satisfied with Cloud ERP. The Oracle cloud application is still relatively new, and in...

Feb 2022
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CIO

Sales and Contracting

We work with another organization that thinks Oracle’s people are a bunch of snake oil salesmen....

Feb 2022
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CIO

Relationship

I have heard that Oracle’s acquisition of Cerner will expand Oracle's cloud computing and healthcare...

Feb 2022
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CIO

Relationship

Our contact at Oracle is working really hard on our behalf, and they are struggling against the big...

Feb 2022
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CIO

Implementation and Training

I don't have good things to say about the implementation partner we picked. The partner said that...

Feb 2022
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CPO/CHRO

Functionality and Upgrades

There are always things that we are told about in demos that don't really come to fruition as we...

Feb 2022
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CPO/CHRO

Service and Support

Oracle’s support has been very consistent. We have had the same contacts throughout our time with...

Feb 2022
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