Oracle Cloud (HCM, ERP, SCM) Commentary
Filtered view: All

Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CIO

Culture, Relationship

Whether I would recommend Oracle to someone would just depend on who they are. I would tell others...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

ERP Cloud Planning and Budgeting is part of our long-term plans, but we will probably step back and...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

Generally, the ease of use is pretty good. End users do very little in the system other than...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Generally, if we have a real issue, Oracle’s management team does a good job when we escalate it....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

It is questionable whether Cloud ERP is part of our long-term plans. There is no specific plan to...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Oracle could improve by simplifying the access process. Everything is geared toward a bigger...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The supply chain piece is a little complicated. There was a lot of functionality that was not...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

It feels very unclear sometimes what will be delivered, so it is hard to say Oracle did not deliver...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty

I am pretty optimistic about what we are hearing is on the road map, especially because Oracle...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Product

When Oracle turns on some of the EMR stuff with Cerner, they are going to find some synergies, and I...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Relationship

We were early customers of Oracle’s on the full-suite ERP, so we have created some really...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Culture, Relationship, Value

I have a person at Oracle on my cell phone, so the vendor's highest levels are involved. When...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

We had some problems with integrating parts of our workforce management system. If we are trying to...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Culture, Product

Oracle overarchingly has delivered on what they said they were going to do. The system works really...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations, Product

The opportunities or weaknesses of Cloud ERP are in how we design the system. We designed a lot of...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We went with Oracle because they are a bit more developed and can allow for different kinds of...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We had some misses during our implementation of Cloud ERP. But we definitely expected to have some...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With Oracle, we are still seeing some struggles in the inventory management space and aren't seeing...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

We have a couple of modules in Cloud ERP that we haven't used because we just changed direction. I...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

I see how much work Oracle is doing. They are really based in manufacturing, and now they are more...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Cloud ERP is great. There are some challenges or opportunities to tailor the inventory module a bit...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Some areas of Cloud ERP are better than others in terms of ease of use. When I use the HR module as...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Overall, we are pretty good with Oracle’s support. We see a few instances where we put in an Oracle...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

We have direct lines to Oracle's people who can help us, and we have collaborative conversations...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Oracle's SAAS products are very strong. The vendor has complete solutions. However, we have had some...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Oracle's innovation in the AI area is growing so rapidly that we can't keep up with it. Oracle has...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship

When we wanted to get support from Oracle in the past, we had to push them to get them to tell us...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture

Some of the descriptions of the functionalities in the system sound easier than they actually are....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship

The executive sales team that we have from Oracle is great. Whenever we have a question about...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

The last upgrade that we did for Cloud ERP had some glitches, but we made it through those. There...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

One of the top things we need to work on with the vendor's finance team is automating our processes...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

The overall implementation process of building the workflows was terrible. The setup and working...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

We still have work to do in the supply chain management area of optimizing Cloud ERP. The product...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

When we got closer to our go-live, the third-party implementer team was great. They were very...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Some of Oracle’s support is good, and some of it is bad. Responses to service requests are...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

In our relationship with Oracle, we have been able to meet with very senior leaders. Oracle has...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship, Product

Oracle seems to incrementally give us the most technology. They aren't as fast when it comes to home...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Oracle's support has a very proven methodology, but it sometimes bites us when it comes to severity.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We like having access to product development. I think that the vendor has added us to different...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

With Cloud ERP, I would like to see more of a focus on feeds and ways that we can drive business...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

A lot of Oracle's supply chain management functionality was built around large warehouses and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Oracle continually enhances their product. We get four quarterly releases a year. The vendor always...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have been able to really partner with Oracle, and they have been very helpful in taking the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

One difficult part of working with Oracle is their licensing model. That model seems to change...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Oracle does a good job keeping all customers on the latest and greatest because they have a cadence...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We see a few challenges with Oracle. The number-one challenge is on the support side. A lot of...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The product is good. It meets a hospital of our size's needs from a business perspective.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

It is challenging to manage the licensing for Cloud ERP because everything is tied to roles we may...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Pricing in the ERP cloud space is much more competitive now than it was when we went with Oracle. A...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Product

Oracle has been a good partner, but their product is harder to manage than they led us to believe....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We really didn't get trained by Oracle. We have some training subscriptions for Oracle University....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The product is pretty mature. The vendor delivers a full platform, including supply chain, and they...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

The Oracle releases keep coming, and they seem to have good things. The reason we have a sticking...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Oracle is pretty good about answering the phone, but there are times when we have to push them. If...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

There is not a lot I have found that the product cannot do. The documentation is one size fits all,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There are a few things that we have had to focus on for Cloud ERP. It is not that the software can't...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The user interface for Cloud ERP is much better than it used to be, but there are a few things that...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our customizations for ERP Cloud Planning and Budgeting directly affect the solution’s quality, but...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Oracle’s support has gotten terrible because they don't have enough support staff. Several years...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Oracle will provide us with templates, but we have to do something with them.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Operations

What has gone well with Oracle is our sales team has stayed engaged. They stuck with us during the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Cloud ERP is a robust product. It covers the full gamut of financial functionality instead of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Part of the challenge with Oracle is their support model. Opening up a service case is painful. We...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We are dependent on another vendor to make Cloud ERP training happen, and that is not ideal.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

If vendors are going to come into our nonprofit market, they have to transition themselves in terms...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Oracle continues to optimize the platform; client success is tied to Oracle's ability to identify...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

As far as pricing goes, Oracle works with us. The product is cost effective. Cloud ERP is a great...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We don't have many integrations. But with the integrations we do have, Oracle definitely supports...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Oracle is definitely very hands on. I could reach out to my service representative with any issues....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Oracle needs to make the service request tickets more user friendly. For someone who isn't in IT or...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Oracle has a customer blog for the Oracle community. Oracle should look at some of the posts that...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

When we have updates, the vendor is very good with the release notes. The vendor is definitely...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Oracle’s training is one area that they can improve on. The vendor does have Oracle University, and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

For an organization of our size, it would be a big mistake to go with the vendor now. Another vendor...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Oracle does a good job of interacting with us to understand our pain points, aspirations, and road...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Oracle doesn’t focus too much on training. They don't socialize their training content or push much...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

One capability I would like to see in Oracle's road map for Cloud ERP is more staff scheduling...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Product

In the space of integration, I would like to see Oracle offer a package solution for integration...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Oracle has been a great partner. There is nothing that we would do differently. The people who we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Our Cloud ERP implementation was more cumbersome than I thought it would be. The upgrades have been...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Integrating Cloud ERP is an ongoing process for us. We are still developing some of the deliverables...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have had issues with Oracle’s responsiveness, but if we mark an issue as urgent, Oracle's...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

There are things out there that I would think Oracle would be on top of and would upgrade, but they...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Our implementation of Cloud ERP was poor, and the system lacks functionality. There are many...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

The vendor had some turnover during our implementation. We saw three different people in the same...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Oracle has proposed an optimization of our system, but it would come with fees. We have already paid...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

Our upgrades from Oracle have gone smoothly. We haven't had any issues with those upgrades from a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Operations

We are very optimistic about Oracle. We are undergoing one of Oracle's health check services because...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Culture, Operations

When we went to Oracle with a struggle, they assessed where we were very quickly and told us...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Culture, Value

Oracle definitely works with us on their prices whenever possible.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CPO/CHRO

Loyalty, Relationship, Product

We have had some glitches in the actual software itself. Some things just don’t work all of a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CPO/CHRO

Loyalty, Relationship

We recently did an optimization assessment of Oracle, and the vendor was willing to come out and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CPO/CHRO

Relationship, Operations

We were supposed to have a client success manager, but they were completely ineffective during the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CPO/CHRO

Relationship, Product

A lot of times, when we submit notes in the system or work with someone at Oracle, it gets hard to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CPO/CHRO

Relationship

I feel like Oracle is more reactive in their quarterly upgrades; it is so overwhelming with how much...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship

Oracle's support team is always available, and their committed team has some truly knowledgeable...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I bought another solution from the vendor, but the maturity is not there to complement what I...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Oracle didn’t really do any training with us because I led that. They did help us with...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Because the vendor has a release schedule, sometimes we have to wait until the next release to see...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Operations, Product

Anytime an organization moves to cloud-based software, that is an enormous change for end users,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

As a technologist, I definitely got my money's worth with the product. But as a business, the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There are some features and functions in the supply chain portion of the product with gaps. Oracle...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Oracle releases upgrades to the product once a quarter. After years, we still experience more than...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Getting product commitment for feature functions and fixes is a slow, laborious slog. Oracle is very...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

With Oracle, training is ridiculously separated in licensing and cost from the product. It is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Value

We are not happy with the vendor's pace or the system's ease of adoption. Those are not anywhere...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Oracle’s support has been decent. We are pretty good in typical operations, but things get a bit...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

We still struggle, several years in, to have a good value scorecard and a way to measure the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Oracle has been doing some things recently in their data centers that have introduced issues. There...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Oracle has worked hard to improve their executive partnership.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Operations

The only time Oracle lets us know what is coming is when we run into a problem. That is when the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Product

I have used Oracle’s PeopleSoft product, and using Cloud ERP feels like taking a backward step in...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Operations

Oracle is the best for cloud versions of ERP. They are the market share leader in this environment,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Product

We have had significant issues with drill-down capabilities in our variance reports, and we are...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

We are struggling with relieving the inventory in the system. That is due to a setup issue, and we...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

We are seeing in the regular updates to Cloud ERP that we have new functionality flowing out. In...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We see that the product is advancing and that things are moving; that progress is one of the reasons...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

If Oracle told us that something was coming and that it was on the road map, out it came. People...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Whatever training we have taken from Oracle, we have been satisfied with. The vendor helps us out....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We were able to put out some metrics when we went live, and Cloud ERP helped us get there. We have...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would recommend Cloud ERP to a peer. We have a guiding principle of using a single platform, and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We see the road map, and we don't see the product stopping. Our expectation is to take on more of...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Cloud ERP has delivered the functionality that Oracle said it would deliver. We moved our entire...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Cloud ERP pretty much does everything we need it to do. When we were on PeopleSoft, we used services...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When an organization pushes up to the cloud and makes a change like getting Cloud ERP, they have to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have successfully integrated the product with solutions from all of our vendors that provide the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We find that Cloud ERP is very easy for brand-new people in the organization to use because they...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

A push for us is AI, and Oracle's cloud product is pushing more and more that way. The vendor is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We selected Oracle's system because it was able to do the most things the best, even though there...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product has weak areas in research grants and contracts. Those projects could use some maturing...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

In general, we had a very smooth implementation with the product, but that doesn't mean we don't...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Oracle has been very engaged in helping us. When we diagnose a problem, they are there to help us...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We are in a healthcare setting, so our people did a lot of training on the system. Part of that was...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The things that Oracle has come out with in their upgrades seem useful, and the vendor listens to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are some quirky things in the system's recruitment module that we have had to build a lot of...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

As Oracle pivots from being a product company to being a service company, their efforts to improve...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

One of the challenges we have with Oracle from an implementation perspective is that they don't do...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship

The biggest issue with Oracle is that their whole process for reporting issues and escalating them...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

The product's overall functionality and quality are good. We went through a thorough system...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Oracle's base level of training is okay, but if an organization really wants their folks to know the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We did a lot of integration between Cerner EHR and Cloud ERP, and those integrations have gone...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Implementations are overwhelming in terms of tests, configuration, user adoption, and the actual...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Our previous system was very customized. The process of peeling back the layers and moving to an...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Our previous system had a lot more bells and whistles for HR than Cloud ERP does. Cloud ERP has less...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The product is not one of those systems that people can just maneuver around in without training....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I am not seeing a lot of things brought to me from the vendor. We are the ones finding things out,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor tries to drive outcomes. We wanted to make sure that we were using the system as well as...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Some of the service lines have issues. The product is not doing the full gamut of functions. I don't...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have meetings with Oracle on a routine basis. When we escalate things, Oracle seems to resolve...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The vendor charges for everything, but I don't feel like I am being charged for things I shouldn't...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

When we implemented the system, somehow we had some issues with our licenses. We implemented a lot...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

At first, our experience with the solution was a challenge because we were integrating a new system,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

When I need to, I know who to contact. Oracle has been supportive in doing a lot of the sales demos...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

When we talk to Oracle, it seems like the individuals we talk to are not the tech people. They don't...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Operations, Value

The third-party contractor Oracle provided us with to install the system didn't have the skill set...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

Oracle has not kept all their promises because the remediation efforts that they have undertaken...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

The construction and scalability of our cloud environment are going really well with Cloud ERP.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product, Value

Sometimes enhancements or upgrades in Cloud ERP can be a bit painful and cause some challenges.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

When we escalate an issue with Oracle’s support, they follow through on things.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Product

We have never been able to get a clear answer from Oracle or any of their partners on how we can...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

I have never been happy with the level of support we get from Oracle, even well before we went with...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Value

I am a little skeptical of the fact that Oracle doesn't have some hard licensing stops as though...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Oracle is really good at testing. I am not a fan of their particular training, but they do let us...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Oracle is responsive when their customers find issues with the system; the vendor will work on the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

All the headers and the titles of everything are pretty simple. They make sense. The layout and the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Oracle struggles to keep their promises around the analytics and dashboards. They still do a very...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Oracle’s training materials are very general even though our installation had specific needs.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Like with most organizations, our supply chain is unique. Out of the box, the product didn’t meet...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

When it comes to Oracle’s support, more self-service would be better than phone or web support. We...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship

Oracle could have done better by introducing their executives to us. Our relationship with the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Operations

I am somewhat optimistic about the future with Oracle, and there are two things keeping me from...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

For large, sophisticated organizations, I am not sure whether some vendors are going to do the job...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Cloud ERP is an expensive product, and I wish it cost less. Also, we know that Oracle can be a...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We decided to go with Cloud ERP because it had the muscle we needed and it was an integrated system.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Value

We have felt a push from Oracle to collect more money from us on things we have been using, and that...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

Oracle does a great job with their upgrade process. It goes very well. They force us to do upgrades...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

Oracle has taken a page out of Epic's playbook for training. Training used to be a deficit for...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We like the stability of the application. We have zero outages and no issues. I love the look and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Oracle’s support has suffered in the past, but they have kicked things up. The support is really...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Cloud ERP meets our needs for the most part, but the reporting is very bad. The product is only part...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The product should scale with the size of the organization. There should be versions of the product...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Our sites were not enthralled with the implementation services they got from Oracle. The services...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

There were a lot of things we thought we were going to be able to use in Cloud ERP, and when we...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product, Value

Cloud ERP is not unusable. It is fine but not easy when compared to other systems. Cloud ERP has a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

A few of our executives were in the Oracle camp, but the other product we looked at was much...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles