Oracle Cloud (HCM, ERP, SCM) Comments

 
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VP/Other Executive

Service and Support

We had one hiccup a couple of years ago where we lost performance, and that was a tough situation....

Oct 2020
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VP/Other Executive

Functionality and Upgrades

The system is performing as promised. From a GL standpoint, I am incredibly pleased with Oracle and...

Oct 2020
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VP/Other Executive

Implementation and Training

The vendor has done some nice things, but they have also gone to more of a self-service model where...

Oct 2020
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CIO

Functionality and Upgrades

Oracle continues to enhance their system each quarter with new features and capabilities that are...

Oct 2020
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CIO

Functionality and Upgrades

Oracle has positively contributed to our supply chain, and the product is allowing us to have more...

Oct 2020
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CIO

Functionality and Upgrades

In terms of finance, Oracle has allowed us to be more efficient and to close on a more predictable schedule....

Oct 2020
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CIO

Functionality and Upgrades

We went from the PeopleSoft platform to ERP Cloud. The PeopleSoft platform was robust but tough to...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

There were a lot of custom configurations in the demo that were fancy grabs and clickable...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

There are challenges with ordering and out-of-stock inventory and how the system processes those...

Oct 2020
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VP/Other Executive

Service and Support

Oracle has come back with a number of fixes that our materials management group feels have not...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Areas dealing with common paymasters and reporting could be improved. Reporting is deficient across...

Oct 2020
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We were in an untenable situation where we couldn’t continue to exist on multiple systems for much...

Oct 2020
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VP/Other Executive

Implementation and Training

Oracle themselves didn’t provide any end-user training. There were knowledge transfers from the...

Oct 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We are charged extra for every little functionality that we want to add that wasn’t part of what we...

Oct 2020
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VP/Other Executive

Other Observations & Comments

Oracle delivers on what they say they are going to deliver on. Things related to requests and...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Our early problems with Oracle were related to getting support and ensuring that we knew which part...

Sep 2020
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VP/Other Executive

Lessons Learned

We have very happy users and are utilizing the product. My only complaint is with the speed of the...

Sep 2020
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Manager

Service and Support

Oracle is doing pretty well for us. Things were a little rough starting off, but things got better.

Sep 2020
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Manager

Service and Support

With Oracle, we have never actually worked with a person. We have worked with emails or a service...

Sep 2020
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Manager

Functionality and Upgrades

The system is very hard to integrate, but Oracle has a good supply chain and brings in new...

Sep 2020
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Director

ROI / Cost (care and feeding)

The system has improved and streamlined our various processes. We have been able to reduce a few...

Sep 2020
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Director

Service and Support

Oracle has been very supportive during the COVID-19 crisis. They have been very helpful. They have a...

Sep 2020
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Director

Relationship

Oracle has been keeping all of their promises. If they can’t do something, they don’t promise it.

Sep 2020
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Director

Implementation and Training

We have never used Oracle’s training, but they have a lot of information online in their...

Sep 2020
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Director

Future Outlook

I predict that we will be extremely satisfied with the system over the next 12 months. I don’t have...

Sep 2020
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Director

Relationship

Oracle used to have a product success manager that would check in with us. They took that program...

Sep 2020
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Director

Interfacing and Integration

Document imaging is not fully integrated or fully functioning in terms of human resources. If I...

Sep 2020
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Director

Functionality and Upgrades

Oracle has some standard KPIs, but it would be nice if they really built that so we didn’t always...

Sep 2020
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Director

Technology

With ERP Cloud, it is easy for managers and leaders to get information that they didn’t have access...

Sep 2020
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Director

Service and Support

During this COVID-19 crisis, I really haven’t seen a change from the normal support, and the support...

Jun 2020
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Director

Functionality and Upgrades

The tool is great overall from a supply chain perspective, and it gives us all the capabilities that...

Jun 2020
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Director

Functionality and Upgrades

The periodic errors we have had were more frequent during the first few months after the...

Jun 2020
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Director

Future Outlook

The product is part of our long-term plans. We plan to continue to add modules. We will look at CRM,...

Jun 2020
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Director

Implementation and Training

Hindsight is twenty-twenty. I would probably buy the solution again, but I would choose a different...

Jun 2020
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Director

Relationship

For the most part, Oracle keeps their promises. From a supply chain perspective, we don’t actually...

Jun 2020
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Director

ROI / Cost (care and feeding)

Oracle does nickel-and-dime. We have been in a handful of negotiations in which that involved...

Jun 2020
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Director

Service and Support

I would rate the training pretty low, but I am not sure how much of that low score is on Oracle’s...

Jun 2020
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Director

Functionality and Upgrades

When the product works, it really works. But in our experience, we have had a lot of issues....

Jun 2020
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Director

Functionality and Upgrades

We have received our money’s worth. But the caveat is that there is not a quick ROI. We knew the...

Jun 2020
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Director

Technology

There haven't been any significant technology upgrades since we went live. We haven’t been on the...

Jun 2020
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Director

Functionality and Upgrades

We have been very happy with the vendor. The system does exactly what we need it to do, and we have...

Jun 2020
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Director

ROI / Cost (care and feeding)

We are not getting nickel-and-dimed at all. We knew what we were going to spend when we started on...

Jun 2020
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Director

Relationship

We don’t really have any contact with the vendor executives anymore. We have a lot of contacts...

Jun 2020
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Director

Functionality and Upgrades

We have expressed some concerns to the vendor about the payroll module requiring a lot of clicks....

Jun 2020
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Director

Service and Support

The vendor’s support is good. We are in a unique situation, and we have found that the support...

Jun 2020
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Director

Functionality and Upgrades

The thing that differentiates Oracle’s tool from other tools is the flexibility. We bought into a...

Jun 2020
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CIO

Future Outlook

In terms of the product driving tangible outcomes, we are not there yet. We got some nice reporting...

Jun 2020
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CIO

Relationship

We have asked for things during the COVID-19 crisis, such as the ability to spread out payments...

Jun 2020
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CIO

Functionality and Upgrades

There were a couple of really nasty bugs that went through the system. In my mind, the product is...

Jun 2020
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CIO

Functionality and Upgrades

The core product is fine. We have struggled with invoicing and orchestration from feeder systems....

Jun 2020
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CIO

Functionality and Upgrades

I was surprised that the product wasn't more solid or mature. We recognize that it is a young...

Jun 2020
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CIO

Functionality and Upgrades

We wanted a solution that was all in one. We weren't a big shop on the financial side. We needed...

Jun 2020
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CIO

Service and Support

The vendor wasn't any help at all in the initial implementation. The vendor wasn't close enough to...

Jun 2020
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CIO

Other Observations & Comments

It would be very difficult to pull the product out. We want it to be part of our long-term plans. We...

Jun 2020
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CIO

Other Observations & Comments

The product is still young. The ease of use is actually pretty good, but the financial teams are...

Jun 2020
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CIO

Functionality and Upgrades

We aren't getting all of the functionality that we would like from the product. We are still having...

Jun 2020
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CIO

Service and Support

We don't have to call the vendor's support people much about the product, but when we do reach out,...

Jun 2020
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CIO

Functionality and Upgrades

I don’t know whether I would buy the product again. We originally picked it because it was one of...

Jun 2020
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CIO

Service and Support

I think the vendor eventually keeps their promises and eventually does what they say they are going...

Jun 2020
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CIO

Service and Support

Initially, we felt very nickel-and-dimed on a few things, but that has changed. I think the vendor...

Jun 2020
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CIO

Service and Support

The vendor's phone and web support are pretty good, and when we have to escalate to the vendor...

Jun 2020
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CIO

Functionality and Upgrades

The purchasing functions in the product are pretty nice, but it is hard to separate payments out of...

Jun 2020
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VP/Other Executive

Relationship

My concern with Oracle is that they are a little too big. They are very difficult to navigate as an...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Oracle has a good breadth of product and a lot of depth, but I think they are not there yet in terms...

Jun 2020
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VP/Other Executive

Future Outlook

I am forecasting that my satisfaction will be high based on how things have been going so far. We...

May 2020
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VP/Other Executive

Other Observations & Comments

I think Oracle is learning how to be a service organization because Oracle was not that kind of...

May 2020
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VP/Other Executive

Implementation and Training

During the implementation, we had excellent collaboration with Oracle, even though we used a third...

May 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The system does everything we want, and Oracle is constantly improving it. Oracle has improved the...

May 2020
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VP/Other Executive

Service and Support

We have had excellent executive involvement, which is something that doesn’t apply to a lot of...

May 2020
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CIO

Service and Support

Based on the way I feel today, I am not sure whether I would buy from Oracle again. Their ticketing...

May 2020
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CIO

Future Outlook

Unless we have an affiliation or merger that changes our direction, Oracle is part of our long-term...

May 2020
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CIO

ROI / Cost (care and feeding)

I don't think Oracle's quality is bad. Excluding the implementation fees, we have received our...

May 2020
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CFO

Service and Support

Oracle does keep their promises. We don’t convert systems every day, and we had previously dealt...

Feb 2020
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CFO

ROI / Cost (care and feeding)

I would say Oracle does not charge us for every tiny thing. We had an amount in our budget for the...

Feb 2020
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CFO

Relationship

We had a time when we did not have a representative, and when we finally got one, that person told...

Feb 2020
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CFO

Other Observations & Comments

We had a third-party vendor for implementation, and that vendor was really representing Oracle, and...

Feb 2020
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CFO

Other Observations & Comments

The training from Oracle was really two pronged; our initial training experience was with the...

Feb 2020
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CFO

Other Observations & Comments

Oracle talked about adding little things into the system that are supposed to be the coolest things...

Feb 2020
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CFO

Interfacing and Integration

As far as I am concerned, our integration goals are being met with Oracle's system.

Feb 2020
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CFO

Functionality and Upgrades

Oracle’s system is still slow and a little worse than before. Our finance staff members would say...

Feb 2020
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CFO

Functionality and Upgrades

Some things do take us longer to do in the system from an accounting standpoint, but that is partly...

Feb 2020
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CFO

Interfacing and Integration

Oracle has a new interface, and that is a good idea. We didn’t have that interface before, but there...

Feb 2020
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CFO

Service and Support

Our representative from Oracle is pretty proactive. Our representative is making us move in terms of...

Feb 2020
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