2021 Best In KLAS Healthcare Business Intelligence & Analytics

Performance

Data and Analytics Platforms 2021

21 September 21 | Lois Krotz and Ryan Pretnik

The need in healthcare for broader, deeper analytics has increased dramatically, and provider organizations are now looking for consolidated, end-to-end analytics platforms that offer a wide variety of capabilities. To validate what is possible with these solutions, KLAS gave vendors with broad analytics offerings the opportunity to identify their deepest platform adopters. We then interviewed three such organizations for each vendor and validated their adoption across the five pillars of a data and analytics platform (see framework below). To provide additional context as to how vendors perform, this report also includes customer experience data collected from the broader base of platform users.

Provider organizations looking to advance their value-based care strategies often look to population health management (PHM) technology to give them the confidence to move forward with value-based care. This report seeks to provide transparency into the major PHM technology offerings available today—the types of organizations that typically use the systems, what the customer experience is like, which solutions are seeing the most market energy, and the breadth of their PHM capabilities. PHM insights that go beyond this study’s general overview can be found here .

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

MedeAnalytics offers a cloud-based analytics platform designed to help healthcare providers and payers make data-based decisions. Provider organizations utilize MedeAnalytics’ SaaS solutions for patient access, revenue integrity, business office, and value-based care, while payers use them for employer reporting and healthcare economics.

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

Dimensional Insight Diver Platform	92	n=24	0%	A+	A	A-	A-	A	A-

Health Catalyst Analytics Platform	88.7	n=33	0%	A-	A	B	B+	A	A-

Epic Cogito ( Only)	84.6	n=24	0%	B	A-	B-	B-	B+	B
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Dimensional Insight Diver Platform 92 n=24 COMMENTS	0%	A+	A	A-	A-	A	A-
Health Catalyst Analytics Platform 88.7 n=33	0%	A-	A	B	B+	A	A-
Epic Cogito ( Only) 84.6 n=24 COMMENTS	0%	B	A-	B-	B-	B+	B

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

Information Builders Healthcare Data Management and Analytics Platform * L	84	n=7	C+	B+	B-	B	A-	B+

MedeAnalytics Revenue Cycle Management * L	85.9	n=12	A-	B+	B	B	B+	B

Oracle Health (Cerner) Cerner HealtheEDW * L	74.4	n=9	D	B+	C-	C+	D+	C

Company/solution	Overall performance score	Total evaluations

Information Builders Healthcare Data Management and Analytics Platform * L culture C+ loyalty B+ operations B- product B relationship A- value B+	84	n=7

MedeAnalytics Revenue Cycle Management * L culture A- loyalty B+ operations B product B relationship B+ value B	85.9	n=12

Oracle Health (Cerner) Cerner HealtheEDW * L culture D loyalty B+ operations C- product C+ relationship D+ value C	74.4	n=9

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