Cogito (Epic Only)
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
The comparison feature in Quality Manager is one of my favorite features. It lets us know how we are...
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Functionality and Upgrades
We have been using Clarity for quite a long time. Epic has added on so many other front pieces of...
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Functionality and Upgrades
When Epic is trying to do development on things, things can take some time. We submit ideas all the...
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Service and Support
One of the things that I would like to see happen, whether from the technical representative or from...
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Other Observations & Comments
The tool can be complex when we have really complicated queries. Also, if we need the reports that...
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Relationship
Generally, Epic is good with their certification training. But the other training that we have to...
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Functionality and Upgrades
The workflow for encrypting files is really clunky. Epic needs to plug up that hole. That would...
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Functionality and Upgrades
I like that Caboodle brings together hospital billing and professional billing transactions. That...
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Functionality and Upgrades
Epic has done a really great job with their dictionary, and if they were able to tie their...
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Future Outlook
Caboodle is a pretty mature product at this point; it has been around for a very long time. Epic has...
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Service and Support
In general, we have really good support for Caboodle; Epic's support team is great compared to other...
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Technology
Caboodle has been out for several years and has become the core operational data warehouse for a lot...
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Other Observations & Comments
One of the hardest things we still have questions about is the massive different pieces of our...
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Functionality and Upgrades
At the highest level, Caboodle is the basis for our organization's reporting and analysis. While not...
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Service and Support
The biggest thing I would like to see is the continued development of the data models that Epic...
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Functionality and Upgrades
There are certain things that Slice Dicer seems to work better on. I sometimes start with Epic’s...
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Functionality and Upgrades
My only real complaint about Slicer Dicer is the display. I can't always get more details or open up...
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Functionality and Upgrades
Reporting Workbench is one of my favorite analytics platforms besides Epic’s Slicer Dicer product....
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Functionality and Upgrades
My biggest issue with the product that I consistently have to deal with is that depending on how I...
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Service and Support
I haven’t used the phone support, but I have been able to look things up on the web.
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Functionality and Upgrades
There are limitations to the product's display. That is because of how the reports are set up. We...
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ROI / Cost (care and feeding)
I have had really good success with the product. Using the product, I have created multiple reports...
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Functionality and Upgrades
We use the system when we need up-to-date data. We can see today's data. If there is an issue and we...
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Functionality and Upgrades
The system is fairly easy to use, and it has all of our clinical and operational data. However, our...
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Functionality and Upgrades
The tool has given us a high level of self-service. Our department heads find the tool very helpful...
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Other Observations & Comments
The top-tier version of the product comes with most things. Buying the top-tier version of the...
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Functionality and Upgrades
Epic does a good job of taking all their model content forward with them. If we have a lot of exotic...
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Relationship
I don't think any vendor keeps all their promises, but there are far worse vendors out there than...
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Interfacing and Integration
Epic's solution is a one-stop solution, but it does integrate well with the other items that we have....
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Functionality and Upgrades
Our administrative staff uses the product to get quick information and answer questions so they can...
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Functionality and Upgrades
We are getting what we expected from the product. We can get medication data in a more detailed report....
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Service and Support
Epic is happy to assign a consultant to help us when we want to make changes to Caboodle so that it...
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Lessons Learned
Caboodle is a very broad and highly complex data warehouse environment, and our end users don't...
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Interfacing and Integration
Caboodle doesn't accommodate data for paid claims as well as we need it to. I look forward to the...
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Service and Support
Epic is continually working on their solutions. The challenge from an analytics perspective is that...
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Relationship
I am a fan of Epic; they are really good partners in general. They not only partner with us but help...
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Functionality and Upgrades
We have seen a huge increase in self-service use since we adopted Epic's self-service tool.
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Future Outlook
Epic has a really good road map. They are working toward the things that they need to be working on.
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ROI / Cost (care and feeding)
We have a new model in production with Epic that we will be able to use to calculate the no-show...
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Functionality and Upgrades
Reporting Workbench is well baked. It is great. The product allows a bit of self-service, but it...
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ROI / Cost (care and feeding)
In general, Epic keeps their promises because we have gotten so much value out of the system, even...
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Functionality and Upgrades
With Slicer Dicer, we are able to determine the number of prescriptions that were potentially...
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Functionality and Upgrades
Even though Slicer Dicer is a newer product, I wish that there were more models and that the...
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Future Outlook
Slicer Dicer needs to evolve, and I know the vendor is putting a tremendous focus on development....
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Functionality and Upgrades
Slicer Dicer is a data visualization tool. We are probably immature relative to the potential that...
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Other Observations & Comments
One of the challenges with Epic is that the products have evolved so much over the years. Slicer...
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Functionality and Upgrades
Slicer Dicer has a lot of data quality issues. It is missing data governance and data management...
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Interfacing and Integration
There are two things that I feel are missing from Caboodle. The system does not handle data from...
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Functionality and Upgrades
When I was in presentations about Caboodle and Healthy Planet, the presentations made it seem like I...
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Relationship
The Epic suite does not quite meet all of our needs. When we tell Epic things like that, they will...
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Sales and Contracting
Epic is typically honest about what they expect for Caboodle, but they do tend to oversell it and...
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Functionality and Upgrades
Epic is a great partner, but they are still marginal in the data warehouse space. There are much...
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Service and Support
Epic is very helpful, and we can talk to them about issues. They can help us navigate some things...
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ROI / Cost (care and feeding)
We understand the cost of the product's reimbursements for our virtual care visits and which...
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Interfacing and Integration
Epic's products work really well with other Epic products and with other vendors' products. We have...
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Relationship
We are fortunate enough that our Community Connect host allows our internal analytics team to do our...
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Functionality and Upgrades
The product has a very robust database. There is good documentation that the analytics catalog is...
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Future Outlook
Cogito's Reporting Workbench tool is another area Epic is investing heartily in. The traditional...
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Functionality and Upgrades
Caboodle is a data dictionary that updates in real time. I don't know what else we could expect from...
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Other Observations & Comments
The system has a couple of gaps. Its registration piece doesn't have all of the measures that it...
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ROI / Cost (care and feeding)
I don't want to pay for Caboodle again, but I would get the solution again if it were free. Epic has...
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Service and Support
We have gone through a couple of sets of the vendor's technical service folks. The technical-service...
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Implementation and Training
The vendor's training has been good. Epic can be a little pedantic when it comes to the rules they...
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Relationship
The vendor emails us bulletins about reportable issues that we can look at. If Epic feels that...
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Service and Support
The vendor's executives are empowered, but their company is very hierarchical, so those executives...
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ROI / Cost (care and feeding)
We are happy with the technology stack we have for data and analytics. We recently started bringing...
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ROI / Cost (care and feeding)
From an efficiency standpoint, we write queries much faster. When someone is writing a query and...
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Technology
The benefits of the product are that we write queries much quicker, there is less time spent coding,...
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Functionality and Upgrades
We wanted Epic to help us ingest government data in a turnkey way, and maybe that is what Epic...
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Service and Support
We always have someone we can go to if we need something from Epic.
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Lessons Learned
I would tell others that when we implemented the product, it took us a good amount of time with a...
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Service and Support
Epic's web portal is very good. I have never had any issues with it. When we call the vendor,...
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Functionality and Upgrades
We pull a lot of data out of the system for clinical, financial, and operational things. If someone...
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ROI / Cost (care and feeding)
We love the system, and we get a lot of value out of it. One outcome that we have seen from using...
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Functionality and Upgrades
Epic does a good job of making their data dictionary available, and we use that extensively. Once...
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Technology
We have discovered that Epic is not as responsive as we would like them to be from time to time on...
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Functionality and Upgrades
The product and the data structures are just too hard to understand for end users to do self-service...
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Functionality and Upgrades
Healthcare, being the industry that it is, causes us to need more than a tool; we need a product...
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ROI / Cost (care and feeding)
We are having to do all the heavy lifting. We are having to take all the reports that are generated...
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Future Outlook
We have made Slicer Dicer available to everybody. Our goal was to have a self-service analytical...
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Functionality and Upgrades
The system is missing some pieces of functionality. The data models, filters, and metrics available...
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Sales and Contracting
I would not buy the system again knowing the amount of work it takes to make it a fully functional...
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Functionality and Upgrades
Epic stays on top of updates for Clarity, and we continually update the system.
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Functionality and Upgrades
Epic could improve their data governance. The tools we use have a data dictionary that is...
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Functionality and Upgrades
Using Reporting Workbench for integration isn't easy. There are limits to how much data the system...
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Functionality and Upgrades
The system has been the main data source that we have used for analytics or data extracts. The...
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Technology
I haven’t seen many changes with the system. It is a complicated database. There are a lot of...
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Implementation and Training
We have experienced outstanding and extensive training with Epic. The people we work with have...
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Interfacing and Integration
Radar provides easy access to the EMR for our operational leaders. The tool has been a good feature...
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Functionality and Upgrades
We made a strategic decision to make Caboodle our central data warehouse instead. Since then, the...
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Relationship
There has been a lot of improvement with Caboodle’s implementation services. We shared that some of...
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ROI / Cost (care and feeding)
The system is really helping with our self-service analytics. It alleviates some of the strain on...
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Functionality and Upgrades
One issue that I have with the product is its design. We have positive outcomes when we are able to...
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Functionality and Upgrades
I use the product to look at how many patients we see in a particular region or how many types of...
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Implementation and Training
It would be helpful if Epic had workshops available. When I go to the print material, I just get...
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Future Outlook
I just hope that Epic works on the product. I am an optimist, and I think that maybe the product...
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Functionality and Upgrades
Reporting Workbench is supposed to be arranged in rows and columns, and it is doing a decent job in...
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Relationship
Epic brings their executive team to the table whenever we need them to.
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Interfacing and Integration
There are always things that I wish were better. I would love for Clarity to be more real time. Epic...
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Lessons Learned
We would probably not purchase Clarity again; the system has been a pain. We struggle to get Clarity...
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Functionality and Upgrades
Slicer Dicer is meant to be a dashboarding tool, but it is not Tableau's product or Power BI. We are...
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Interfacing and Integration
This tool, not Epic as a whole, is not very flexible with interoperability.
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Future Outlook
Epic has big plans for Slicer Dicer, and I think our satisfaction will change.
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Functionality and Upgrades
The system is not using advanced technology yet, but it does make reporting easier.
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Functionality and Upgrades
One thing I would like to see in the system is the ability to pull a widget out and put it easily in...
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Relationship
We can give feedback to Epic, and what we bring up gets addressed, but not everything gets covered....
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ROI / Cost (care and feeding)
The product helps drive all the clinical decision-making that we do inside our organization.
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Functionality and Upgrades
Our biggest issue has been the difference in the way Epic defines things versus the way our...
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Functionality and Upgrades
We use Caboodle as our normal reporting system for operational reporting. The system does a very...
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ROI / Cost (care and feeding)
Epic isn't the cheapest vendor on the market, but they are the best.
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Functionality and Upgrades
Our people are learning how to use the product perfectly, but there are still some areas of...
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Relationship
There have been things that Epic has said the product can do, but when we get down to it and start...
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Functionality and Upgrades
When we create dashboards, we can do a lot to add the reporting workbench tool's summaries to the...
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Functionality and Upgrades
We are doing a cleanup of our analytics catalog right now. We are not allowed to put tags on some of...
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Functionality and Upgrades
We have expanded our use cases for Reporting Workbench by using templates. That allows us to create...
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Other Observations & Comments
Epic's system is a huge investment for us, and our goal is to use this system first for reporting as...
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Relationship
Epic has done a pretty good job with us and with our integration goals. They help more around our...
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Relationship
Epic is responsive when we call them. We have a technical services representative who we work with...
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Functionality and Upgrades
We have been able to leverage the solution a whole lot more than other Cogito modules because it is...
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ROI / Cost (care and feeding)
Usually, Epic is transparent if we need an extra license for something that we don't have. They will...
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Functionality and Upgrades
There are a lot of things we can do with the product now. Users can personalize the dashboards and...
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ROI / Cost (care and feeding)
There is more we could do in terms of receiving our money's worth from the product, but I don't...
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Functionality and Upgrades
We have been able to include the types of reports that we need on the radar tool's dashboards, and...
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Service and Support
We have a couple of resources we work with on our side called Epic BFFs. We also have somebody who...
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Functionality and Upgrades
The system provides the user with the ability to configure different types of quality measures. One...
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Technology
The reporting workbench is really limited to small data sets or small outputs. There are different...
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Functionality and Upgrades
We get very good outcomes from our process. We have built out a lot of different quality measures by...
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Functionality and Upgrades
Radar's limitations really boil down to flexibility. Other tools provide a wide range of...
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Functionality and Upgrades
Epic used to do upgrades over a much longer time period. Now they have moved to shorter upgrades.
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Functionality and Upgrades
End users definitely need training. Radar is not something people can just pick up and use right away....
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Other Observations & Comments
Reporting Workbench is Reporting Workbench. We have had it forever, and it is a tool I only use very...
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Functionality and Upgrades
The solution has been a game changer. When there is a shortage of a medication, we can use the...
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Implementation and Training
We have had recent training. We always have people reading up on the product and have new folks...
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Functionality and Upgrades
Some of the use cases of the system are evolving as we get a little more maturity within the...
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Functionality and Upgrades
The system is a reporting database that answers retrospective questions and not real-time questions....
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Technology
It seems that Epic is really focused on improving the system. They are dumping truckloads of money...
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Implementation and Training
As far as new implementations go, I would almost dare say there is no such thing as a product...
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Service and Support
We love Epic's support team. They call me within minutes after I reach out. That is great. If I am...
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Implementation and Training
Epic really encourages the use of their products rather than discouraging use by overcharging. They...
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Functionality and Upgrades
The Radar dashboards are one key reason we love the Cogito suite. They are in our clinicians'...
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Functionality and Upgrades
Within the Cogito suite, there is some distinction between each of the solutions. We typically try...
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Functionality and Upgrades
Customers who really want to be able to manipulate data will want the solution.
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Lessons Learned
The solution has different data models, so we have to educate people about whether their data is...
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Functionality and Upgrades
Epic has been cranking through new releases. That has been great. They keep rolling out new models...
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Lessons Learned
Caboodle is really for external data sources that we are bringing in that are not coming from Epic....
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Functionality and Upgrades
The system is easy to use visually and make changes. It is really hard to drill into the data, so...
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Functionality and Upgrades
The product is restricted, and it is hard to work with compared to some of the vendor's other...
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Functionality and Upgrades
The product works fine. It is easy to use, and it allows us to manipulate reports and data. In my...
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Functionality and Upgrades
I am not a fan of the solution. I wish that it were more intuitive. I cannot for the life of me...
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Other Observations & Comments
The vendor has training videos for the system, but our IT people are overworked and are being pulled...
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Service and Support
The vendor's people are very accessible. If we ever have questions, then we can easily go to the...
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Functionality and Upgrades
We had some dashboards built so that the data went through another Epic product and then through...
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ROI / Cost (care and feeding)
In the past, I wanted to do an analysis and was trying to write a report in Caboodle. I couldn't...
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Other Observations & Comments
As a data warehouse, Caboodle is fine. But because of our organizational strategy, I don’t know...
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Relationship
If there is something we want that is not in the product, then we ask for it, and it gets built....
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Implementation and Training
The product is more of a self-serving platform. It really just has initial training. Then if we want...
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Functionality and Upgrades
Slicer Dicer's reporting is very basic unless we decide to go in ourselves and make it more robust...
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ROI / Cost (care and feeding)
Epic charges a lot of money, but the vendor is very consistent, and we get good support.
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ROI / Cost (care and feeding)
Epic has one full package, and we get everything with the full suite. We don't feel nickel-and-dimed....
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Functionality and Upgrades
Clarity is Epic's base product when it comes to reporting. All the data first comes into Clarity....
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Functionality and Upgrades
Epic is moving away from Clarity and moving more toward Caboodle and Slicer Dicer. In Clarity, every...
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Interfacing and Integration
When it comes to integration, we are all on Epic's system. We have very few third-party clinical...
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Functionality and Upgrades
I have had no issues that I am aware of where something hasn't worked as Epic presented it to us....
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Relationship
I have never had to reach out to anyone at Epic beyond my TS person. I talk to them frequently, and...
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Functionality and Upgrades
There are some instances where an end user needs some hands-on training because a workflow in the...
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Service and Support
I always talk to a live person when I call Epic’s network operations center. I have never been put...
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Other Observations & Comments
We knew ahead of time what was expected of the product. We knew what we were going to be measured on...
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Relationship
We would like Epic to have better communication and alignment with our timelines when it comes to...
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Relationship
I get emails and phone calls from Epic, and they alert all the proper people at our organization. If...
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ROI / Cost (care and feeding)
Epic basically forces customers to buy the Cogito suite and utilize those tools. Epic wants us to...
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Functionality and Upgrades
Caboodle is only a smaller subset of Clarity. Every time we need something, we need the DBA or the...
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Other Observations & Comments
A few years ago, Epic was looking to partner with third-party tools, but now I think they have given...
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Other Observations & Comments
Everything is cloud based now, but Caboodle is not, and that is kind of a problem. We would buy the...
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Functionality and Upgrades
The functionality of the system is not quite what we expected. It takes a lot of work to get the...
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Service and Support
Epic is trying with their executive involvement, but we don't get that involvement.
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Implementation and Training
Epic doesn't really have any training. We can take the classes, but we have to train the average user....
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Functionality and Upgrades
Slicer Dicer works only with a subset of information. To me, it causes more problems than it is...
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Other Observations & Comments
We want to share reports in Caboodle. That is a high-priority functionality for us.
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Service and Support
Epic does a very good job with support. We pay for it, but the people are there.
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Implementation and Training
I would like more education on Epic's system because there are thousands of tables in the system....
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Relationship
Epic told us we need to convert our reports to the Cogito SQL, which is a joke. Reporting Workbench...
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Functionality and Upgrades
The tools have changed, and the system was built with old IT tools and old language. Epic has since...
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Functionality and Upgrades
When we take an upgrade or implementation, it comes in a package. Everything is one big effort. We...
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ROI / Cost (care and feeding)
The vendor's training is good but expensive. That is my only caveat.
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Relationship
The vendor doesn't keep all of their promises. The vendor delivers tools that work, but those don't...
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