Cogito (Epic Only)
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Ryan Pretnik
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User Commentary

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Functionality and Upgrades

The comparison feature in Quality Manager is one of my favorite features. It lets us know how we are...

Nov 2022
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Manager

Functionality and Upgrades

We have been using Clarity for quite a long time. Epic has added on so many other front pieces of...

Nov 2022
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Manager

Functionality and Upgrades

When Epic is trying to do development on things, things can take some time. We submit ideas all the...

Nov 2022
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Manager

Service and Support

One of the things that I would like to see happen, whether from the technical representative or from...

Nov 2022
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Manager

Other Observations & Comments

The tool can be complex when we have really complicated queries. Also, if we need the reports that...

Nov 2022
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Manager

Relationship

Generally, Epic is good with their certification training. But the other training that we have to...

Nov 2022
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Manager

Functionality and Upgrades

The workflow for encrypting files is really clunky. Epic needs to plug up that hole. That would...

Nov 2022
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Director

Functionality and Upgrades

I like that Caboodle brings together hospital billing and professional billing transactions. That...

Nov 2022
||
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Director

Functionality and Upgrades

Epic has done a really great job with their dictionary, and if they were able to tie their...

Nov 2022
||
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Director

Future Outlook

Caboodle is a pretty mature product at this point; it has been around for a very long time. Epic has...

Nov 2022
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Director

Service and Support

In general, we have really good support for Caboodle; Epic's support team is great compared to other...

Nov 2022
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Director

Technology

Caboodle has been out for several years and has become the core operational data warehouse for a lot...

Nov 2022
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Director

Other Observations & Comments

One of the hardest things we still have questions about is the massive different pieces of our...

Nov 2022
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Director

Functionality and Upgrades

At the highest level, Caboodle is the basis for our organization's reporting and analysis. While not...

Nov 2022
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Director

Service and Support

The biggest thing I would like to see is the continued development of the data models that Epic...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

There are certain things that Slice Dicer seems to work better on. I sometimes start with Epic’s...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

My only real complaint about Slicer Dicer is the display. I can't always get more details or open up...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Reporting Workbench is one of my favorite analytics platforms besides Epic’s Slicer Dicer product....

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

My biggest issue with the product that I consistently have to deal with is that depending on how I...

Nov 2022
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Analyst/Coordinator

Service and Support

I haven’t used the phone support, but I have been able to look things up on the web.

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

There are limitations to the product's display. That is because of how the reports are set up. We...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I have had really good success with the product. Using the product, I have created multiple reports...

Oct 2022
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Manager

Functionality and Upgrades

We use the system when we need up-to-date data. We can see today's data. If there is an issue and we...

Oct 2022
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Director

Functionality and Upgrades

The system is fairly easy to use, and it has all of our clinical and operational data. However, our...

Oct 2022
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Director

Functionality and Upgrades

The tool has given us a high level of self-service. Our department heads find the tool very helpful...

Oct 2022
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Director

Other Observations & Comments

The top-tier version of the product comes with most things. Buying the top-tier version of the...

Oct 2022
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Director

Functionality and Upgrades

Epic does a good job of taking all their model content forward with them. If we have a lot of exotic...

Oct 2022
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Manager

Relationship

I don't think any vendor keeps all their promises, but there are far worse vendors out there than...

Oct 2022
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Manager

Interfacing and Integration

Epic's solution is a one-stop solution, but it does integrate well with the other items that we have....

Oct 2022
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Manager

Functionality and Upgrades

Our administrative staff uses the product to get quick information and answer questions so they can...

Oct 2022
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Manager

Functionality and Upgrades

We are getting what we expected from the product. We can get medication data in a more detailed report....

Oct 2022
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Director

Service and Support

Epic is happy to assign a consultant to help us when we want to make changes to Caboodle so that it...

Oct 2022
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Director

Lessons Learned

Caboodle is a very broad and highly complex data warehouse environment, and our end users don't...

Oct 2022
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Director

Interfacing and Integration

Caboodle doesn't accommodate data for paid claims as well as we need it to. I look forward to the...

Oct 2022
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VP/Other Executive

Service and Support

Epic is continually working on their solutions. The challenge from an analytics perspective is that...

Oct 2022
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VP/Other Executive

Relationship

I am a fan of Epic; they are really good partners in general. They not only partner with us but help...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

We have seen a huge increase in self-service use since we adopted Epic's self-service tool.

Oct 2022
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VP/Other Executive

Future Outlook

Epic has a really good road map. They are working toward the things that they need to be working on.

Oct 2022
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Director

ROI / Cost (care and feeding)

We have a new model in production with Epic that we will be able to use to calculate the no-show...

Oct 2022
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Director

Functionality and Upgrades

Reporting Workbench is well baked. It is great. The product allows a bit of self-service, but it...

Oct 2022
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Director

ROI / Cost (care and feeding)

In general, Epic keeps their promises because we have gotten so much value out of the system, even...

Oct 2022
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Director

Functionality and Upgrades

With Slicer Dicer, we are able to determine the number of prescriptions that were potentially...

Oct 2022
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Director

Functionality and Upgrades

Even though Slicer Dicer is a newer product, I wish that there were more models and that the...

Oct 2022
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Director

Future Outlook

Slicer Dicer needs to evolve, and I know the vendor is putting a tremendous focus on development....

Oct 2022
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VP/Other Executive

Functionality and Upgrades

Slicer Dicer is a data visualization tool. We are probably immature relative to the potential that...

Oct 2022
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VP/Other Executive

Other Observations & Comments

One of the challenges with Epic is that the products have evolved so much over the years. Slicer...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

Slicer Dicer has a lot of data quality issues. It is missing data governance and data management...

Oct 2022
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Director

Interfacing and Integration

There are two things that I feel are missing from Caboodle. The system does not handle data from...

Oct 2022
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Director

Functionality and Upgrades

When I was in presentations about Caboodle and Healthy Planet, the presentations made it seem like I...

Oct 2022
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CMIO

Relationship

The Epic suite does not quite meet all of our needs. When we tell Epic things like that, they will...

Sep 2022
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CMIO

Sales and Contracting

Epic is typically honest about what they expect for Caboodle, but they do tend to oversell it and...

Sep 2022
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CMIO

Functionality and Upgrades

Epic is a great partner, but they are still marginal in the data warehouse space. There are much...

Sep 2022
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CMIO

Service and Support

Epic is very helpful, and we can talk to them about issues. They can help us navigate some things...

Sep 2022
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Manager

ROI / Cost (care and feeding)

We understand the cost of the product's reimbursements for our virtual care visits and which...

Sep 2022
||
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Manager

Interfacing and Integration

Epic's products work really well with other Epic products and with other vendors' products. We have...

Sep 2022
||
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Director

Relationship

We are fortunate enough that our Community Connect host allows our internal analytics team to do our...

Sep 2022
||
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Director

Functionality and Upgrades

The product has a very robust database. There is good documentation that the analytics catalog is...

Sep 2022
||
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Director

Future Outlook

Cogito's Reporting Workbench tool is another area Epic is investing heartily in. The traditional...

Sep 2022
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Director

Functionality and Upgrades

Caboodle is a data dictionary that updates in real time. I don't know what else we could expect from...

Sep 2022
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Director

Other Observations & Comments

The system has a couple of gaps. Its registration piece doesn't have all of the measures that it...

Sep 2022
||
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Director

ROI / Cost (care and feeding)

I don't want to pay for Caboodle again, but I would get the solution again if it were free. Epic has...

Sep 2022
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Director

Service and Support

We have gone through a couple of sets of the vendor's technical service folks. The technical-service...

Sep 2022
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Director

Implementation and Training

The vendor's training has been good. Epic can be a little pedantic when it comes to the rules they...

Sep 2022
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Director

Relationship

The vendor emails us bulletins about reportable issues that we can look at. If Epic feels that...

Sep 2022
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Director

Service and Support

The vendor's executives are empowered, but their company is very hierarchical, so those executives...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We are happy with the technology stack we have for data and analytics. We recently started bringing...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

From an efficiency standpoint, we write queries much faster. When someone is writing a query and...

Sep 2022
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Analyst/Coordinator

Technology

The benefits of the product are that we write queries much quicker, there is less time spent coding,...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We wanted Epic to help us ingest government data in a turnkey way, and maybe that is what Epic...

Sep 2022
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Analyst/Coordinator

Service and Support

We always have someone we can go to if we need something from Epic.

Sep 2022
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Analyst/Coordinator

Lessons Learned

I would tell others that when we implemented the product, it took us a good amount of time with a...

Sep 2022
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Director

Service and Support

Epic's web portal is very good. I have never had any issues with it. When we call the vendor,...

Sep 2022
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Director

Functionality and Upgrades

We pull a lot of data out of the system for clinical, financial, and operational things. If someone...

Aug 2022
||
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Director

ROI / Cost (care and feeding)

We love the system, and we get a lot of value out of it. One outcome that we have seen from using...

Aug 2022
||
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Director

Functionality and Upgrades

Epic does a good job of making their data dictionary available, and we use that extensively. Once...

Aug 2022
||
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CIO

Technology

We have discovered that Epic is not as responsive as we would like them to be from time to time on...

Aug 2022
||
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CIO

Functionality and Upgrades

The product and the data structures are just too hard to understand for end users to do self-service...

Aug 2022
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CIO

Functionality and Upgrades

Healthcare, being the industry that it is, causes us to need more than a tool; we need a product...

Aug 2022
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CIO

ROI / Cost (care and feeding)

We are having to do all the heavy lifting. We are having to take all the reports that are generated...

Aug 2022
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Director

Future Outlook

We have made Slicer Dicer available to everybody. Our goal was to have a self-service analytical...

Aug 2022
||
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Director

Functionality and Upgrades

The system is missing some pieces of functionality. The data models, filters, and metrics available...

Aug 2022
||
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Director

Sales and Contracting

I would not buy the system again knowing the amount of work it takes to make it a fully functional...

Aug 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Epic stays on top of updates for Clarity, and we continually update the system.

Aug 2022
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Director

Functionality and Upgrades

Epic could improve their data governance. The tools we use have a data dictionary that is...

Jul 2022
||
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Director

Functionality and Upgrades

Using Reporting Workbench for integration isn't easy. There are limits to how much data the system...

Jul 2022
||
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Director

Functionality and Upgrades

The system has been the main data source that we have used for analytics or data extracts. The...

Jul 2022
||
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Director

Technology

I haven’t seen many changes with the system. It is a complicated database. There are a lot of...

Jul 2022
||
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Director

Implementation and Training

We have experienced outstanding and extensive training with Epic. The people we work with have...

Jul 2022
||
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Director

Interfacing and Integration

Radar provides easy access to the EMR for our operational leaders. The tool has been a good feature...

Jul 2022
||
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Director

Functionality and Upgrades

We made a strategic decision to make Caboodle our central data warehouse instead. Since then, the...

Jul 2022
||
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Director

Relationship

There has been a lot of improvement with Caboodle’s implementation services. We shared that some of...

Jul 2022
||
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Director

ROI / Cost (care and feeding)

The system is really helping with our self-service analytics. It alleviates some of the strain on...

Jul 2022
||
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Manager

Functionality and Upgrades

One issue that I have with the product is its design. We have positive outcomes when we are able to...

Jul 2022
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Manager

Functionality and Upgrades

I use the product to look at how many patients we see in a particular region or how many types of...

Jul 2022
||
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Manager

Implementation and Training

It would be helpful if Epic had workshops available. When I go to the print material, I just get...

Jul 2022
||
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Manager

Future Outlook

I just hope that Epic works on the product. I am an optimist, and I think that maybe the product...

Jul 2022
||
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CIO

Functionality and Upgrades

Reporting Workbench is supposed to be arranged in rows and columns, and it is doing a decent job in...

Jul 2022
||
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CIO

Relationship

Epic brings their executive team to the table whenever we need them to.

Jul 2022
||
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CIO

Interfacing and Integration

There are always things that I wish were better. I would love for Clarity to be more real time. Epic...

Jul 2022
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CIO

Lessons Learned

We would probably not purchase Clarity again; the system has been a pain. We struggle to get Clarity...

Jul 2022
||
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CIO

Functionality and Upgrades

Slicer Dicer is meant to be a dashboarding tool, but it is not Tableau's product or Power BI. We are...

Jul 2022
||
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CIO

Interfacing and Integration

This tool, not Epic as a whole, is not very flexible with interoperability.

Jul 2022
||
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CIO

Future Outlook

Epic has big plans for Slicer Dicer, and I think our satisfaction will change.

Jul 2022
||
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CIO

Functionality and Upgrades

The system is not using advanced technology yet, but it does make reporting easier.

Jul 2022
||
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CIO

Functionality and Upgrades

One thing I would like to see in the system is the ability to pull a widget out and put it easily in...

Jul 2022
||
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CIO

Relationship

We can give feedback to Epic, and what we bring up gets addressed, but not everything gets covered....

Jul 2022
||
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CIO

ROI / Cost (care and feeding)

The product helps drive all the clinical decision-making that we do inside our organization.

Jun 2022
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CIO

Functionality and Upgrades

Our biggest issue has been the difference in the way Epic defines things versus the way our...

Jun 2022
||
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CIO

Functionality and Upgrades

We use Caboodle as our normal reporting system for operational reporting. The system does a very...

Jun 2022
||
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CIO

ROI / Cost (care and feeding)

Epic isn't the cheapest vendor on the market, but they are the best.

Jun 2022
||
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CIO

Functionality and Upgrades

Our people are learning how to use the product perfectly, but there are still some areas of...

Jun 2022
||
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Manager

Relationship

There have been things that Epic has said the product can do, but when we get down to it and start...

Jun 2022
||
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Manager

Functionality and Upgrades

When we create dashboards, we can do a lot to add the reporting workbench tool's summaries to the...

Jun 2022
||
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Manager

Functionality and Upgrades

We are doing a cleanup of our analytics catalog right now. We are not allowed to put tags on some of...

Jun 2022
||
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Manager

Functionality and Upgrades

We have expanded our use cases for Reporting Workbench by using templates. That allows us to create...

Jun 2022
||
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Manager

Other Observations & Comments

Epic's system is a huge investment for us, and our goal is to use this system first for reporting as...

Jun 2022
||
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Manager

Relationship

Epic has done a pretty good job with us and with our integration goals. They help more around our...

Jun 2022
||
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Manager

Relationship

Epic is responsive when we call them. We have a technical services representative who we work with...

Jun 2022
||
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Manager

Functionality and Upgrades

We have been able to leverage the solution a whole lot more than other Cogito modules because it is...

Jun 2022
||
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Manager

ROI / Cost (care and feeding)

Usually, Epic is transparent if we need an extra license for something that we don't have. They will...

Jun 2022
||
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Manager

Functionality and Upgrades

There are a lot of things we can do with the product now. Users can personalize the dashboards and...

Jun 2022
||
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Manager

ROI / Cost (care and feeding)

There is more we could do in terms of receiving our money's worth from the product, but I don't...

Jun 2022
||
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Manager

Functionality and Upgrades

We have been able to include the types of reports that we need on the radar tool's dashboards, and...

Jun 2022
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Manager

Service and Support

We have a couple of resources we work with on our side called Epic BFFs. We also have somebody who...

Jun 2022
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Director

Functionality and Upgrades

The system provides the user with the ability to configure different types of quality measures. One...

Jun 2022
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Director

Technology

The reporting workbench is really limited to small data sets or small outputs. There are different...

Jun 2022
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Director

Functionality and Upgrades

We get very good outcomes from our process. We have built out a lot of different quality measures by...

Jun 2022
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Director

Functionality and Upgrades

Radar's limitations really boil down to flexibility. Other tools provide a wide range of...

Jun 2022
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Director

Functionality and Upgrades

Epic used to do upgrades over a much longer time period. Now they have moved to shorter upgrades.

Jun 2022
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Director

Functionality and Upgrades

End users definitely need training. Radar is not something people can just pick up and use right away....

Jun 2022
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Manager

Other Observations & Comments

Reporting Workbench is Reporting Workbench. We have had it forever, and it is a tool I only use very...

May 2022
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Manager

Functionality and Upgrades

The solution has been a game changer. When there is a shortage of a medication, we can use the...

May 2022
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CIO

Implementation and Training

We have had recent training. We always have people reading up on the product and have new folks...

Apr 2022
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CIO

Functionality and Upgrades

Some of the use cases of the system are evolving as we get a little more maturity within the...

Apr 2022
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CIO

Functionality and Upgrades

The system is a reporting database that answers retrospective questions and not real-time questions....

Mar 2022
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CIO

Technology

It seems that Epic is really focused on improving the system. They are dumping truckloads of money...

Mar 2022
||
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CIO

Implementation and Training

As far as new implementations go, I would almost dare say there is no such thing as a product...

Mar 2022
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CIO

Service and Support

We love Epic's support team. They call me within minutes after I reach out. That is great. If I am...

Mar 2022
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CIO

Implementation and Training

Epic really encourages the use of their products rather than discouraging use by overcharging. They...

Mar 2022
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CIO

Functionality and Upgrades

The Radar dashboards are one key reason we love the Cogito suite. They are in our clinicians'...

Mar 2022
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CIO

Functionality and Upgrades

Within the Cogito suite, there is some distinction between each of the solutions. We typically try...

Mar 2022
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CIO

Functionality and Upgrades

Customers who really want to be able to manipulate data will want the solution.

Mar 2022
||
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CIO

Lessons Learned

The solution has different data models, so we have to educate people about whether their data is...

Mar 2022
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CIO

Functionality and Upgrades

Epic has been cranking through new releases. That has been great. They keep rolling out new models...

Mar 2022
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CIO

Lessons Learned

Caboodle is really for external data sources that we are bringing in that are not coming from Epic....

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The system is easy to use visually and make changes. It is really hard to drill into the data, so...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is restricted, and it is hard to work with compared to some of the vendor's other...

Mar 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The product works fine. It is easy to use, and it allows us to manipulate reports and data. In my...

Mar 2022
||
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Manager

Functionality and Upgrades

I am not a fan of the solution. I wish that it were more intuitive. I cannot for the life of me...

Mar 2022
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Manager

Other Observations & Comments

The vendor has training videos for the system, but our IT people are overworked and are being pulled...

Mar 2022
||
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Manager

Service and Support

The vendor's people are very accessible. If we ever have questions, then we can easily go to the...

Mar 2022
||
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CMIO

Functionality and Upgrades

We had some dashboards built so that the data went through another Epic product and then through...

Mar 2022
||
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CMIO

ROI / Cost (care and feeding)

In the past, I wanted to do an analysis and was trying to write a report in Caboodle. I couldn't...

Mar 2022
||
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CMIO

Other Observations & Comments

As a data warehouse, Caboodle is fine. But because of our organizational strategy, I don’t know...

Mar 2022
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Director

Relationship

If there is something we want that is not in the product, then we ask for it, and it gets built....

Feb 2022
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Director

Implementation and Training

The product is more of a self-serving platform. It really just has initial training. Then if we want...

Feb 2022
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Manager

Functionality and Upgrades

Slicer Dicer's reporting is very basic unless we decide to go in ourselves and make it more robust...

Feb 2022
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Manager

ROI / Cost (care and feeding)

Epic charges a lot of money, but the vendor is very consistent, and we get good support.

Feb 2022
||
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Manager

ROI / Cost (care and feeding)

Epic has one full package, and we get everything with the full suite. We don't feel nickel-and-dimed....

Feb 2022
||
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Manager

Functionality and Upgrades

Clarity is Epic's base product when it comes to reporting. All the data first comes into Clarity....

Feb 2022
||
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Manager

Functionality and Upgrades

Epic is moving away from Clarity and moving more toward Caboodle and Slicer Dicer. In Clarity, every...

Feb 2022
||
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Manager

Interfacing and Integration

When it comes to integration, we are all on Epic's system. We have very few third-party clinical...

Feb 2022
||
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Director

Functionality and Upgrades

I have had no issues that I am aware of where something hasn't worked as Epic presented it to us....

Feb 2022
||
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Director

Relationship

I have never had to reach out to anyone at Epic beyond my TS person. I talk to them frequently, and...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

There are some instances where an end user needs some hands-on training because a workflow in the...

Feb 2022
||
(0)
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Director

Service and Support

I always talk to a live person when I call Epic’s network operations center. I have never been put...

Feb 2022
||
(0)
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Director

Other Observations & Comments

We knew ahead of time what was expected of the product. We knew what we were going to be measured on...

Feb 2022
||
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Director

Relationship

We would like Epic to have better communication and alignment with our timelines when it comes to...

Feb 2022
||
(0)
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Director

Relationship

I get emails and phone calls from Epic, and they alert all the proper people at our organization. If...

Feb 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Epic basically forces customers to buy the Cogito suite and utilize those tools. Epic wants us to...

Jan 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Caboodle is only a smaller subset of Clarity. Every time we need something, we need the DBA or the...

Jan 2022
||
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Analyst/Coordinator

Other Observations & Comments

A few years ago, Epic was looking to partner with third-party tools, but now I think they have given...

Jan 2022
||
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Manager

Other Observations & Comments

Everything is cloud based now, but Caboodle is not, and that is kind of a problem. We would buy the...

Dec 2021
||
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Manager

Functionality and Upgrades

The functionality of the system is not quite what we expected. It takes a lot of work to get the...

Dec 2021
||
(0)
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Analyst/Coordinator

Service and Support

Epic is trying with their executive involvement, but we don't get that involvement.

Dec 2021
||
(0)
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Analyst/Coordinator

Implementation and Training

Epic doesn't really have any training. We can take the classes, but we have to train the average user....

Dec 2021
||
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Analyst/Coordinator

Functionality and Upgrades

Slicer Dicer works only with a subset of information. To me, it causes more problems than it is...

Dec 2021
||
(0)
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Director

Other Observations & Comments

We want to share reports in Caboodle. That is a high-priority functionality for us.

Dec 2021
||
(0)
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Analyst/Coordinator

Service and Support

Epic does a very good job with support. We pay for it, but the people are there.

Dec 2021
||
(0)
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Analyst/Coordinator

Implementation and Training

I would like more education on Epic's system because there are thousands of tables in the system....

Dec 2021
||
(0)
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Analyst/Coordinator

Relationship

Epic told us we need to convert our reports to the Cogito SQL, which is a joke. Reporting Workbench...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

The tools have changed, and the system was built with old IT tools and old language. Epic has since...

Nov 2021
||
(0)
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Manager

Functionality and Upgrades

When we take an upgrade or implementation, it comes in a package. Everything is one big effort. We...

Nov 2021
||
(0)
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Manager

ROI / Cost (care and feeding)

The vendor's training is good but expensive. That is my only caveat.

Nov 2021
||
(0)
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Manager

Relationship

The vendor doesn't keep all of their promises. The vendor delivers tools that work, but those don't...

Nov 2021
||
(0)
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