Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Product
We don’t have everything that we need, and that is not really what a data warehouse is about....
Login or Create an Account to see details.
Loyalty, Product
Self-service data is the way of the future, and that is what we get from Caboodle. We can create...
Login or Create an Account to see details.
Relationship, Product
One barrier to getting outcomes with our data analytics priorities is regulatory content. Regulatory...
Login or Create an Account to see details.
Loyalty, Product
Clarity has been monumental to our organization. We went through a series for end users on how to...
Login or Create an Account to see details.
Product
In another Cogito product, we can only have so many rows, 99, that extract. That is a limitation...
Login or Create an Account to see details.
Operations, Product
There is a lot of content in Clarity, and Epic has so many more developers than we do, so we have to...
Login or Create an Account to see details.
Loyalty, Product
With Clarity, the only thing we are waiting on is claims data, but I wouldn't say that it is a...
Login or Create an Account to see details.
Product
We have a lot of release content from Clarity in terms of dashboards or reports and different things...
Login or Create an Account to see details.
Value
We have subscription fees for Clarity, but I don’t think that Epic is intentionally charging us for...
Login or Create an Account to see details.
Operations
There is no good training for Slicer Dicer, and that is why I struggle with it. That is my biggest...
Login or Create an Account to see details.
Product
I would buy Slicer Dicer again unless there was an easier way to pull the data. I don't recall any...
Login or Create an Account to see details.
Operations
Epic needs to make Slicer Dicer easier to navigate for someone who is not completely familiar with...
Login or Create an Account to see details.
Product
Slicer Dicer is intended for the end user, but the ease of use is really not there unless someone...
Login or Create an Account to see details.
Product
Reporting Workbench is really more intended for that here-and-now operational piece. From an...
Login or Create an Account to see details.
Relationship, Operations
Epic has done a good job at supporting us remotely with go-lives, upgrades, and things of that...
Login or Create an Account to see details.
Loyalty
With the product, there are probably two barriers. One is the flexibility of the visualizations that...
Login or Create an Account to see details.
Product, Value
From an adoption standpoint, the end users enjoy using the product, and it is easier for people in...
Login or Create an Account to see details.
Operations
Epic's implementation is good. Epic’s training for Slicer Dicer is pretty good. With Slicer Dicer’s...
Login or Create an Account to see details.
Loyalty, Product
With Slicer Dicer, I would like to see self-service reporting and a replacement for Tableau....
Login or Create an Account to see details.
Value
The system is pretty good. Our budget has been the biggest barrier to our ability to achieve our...
Login or Create an Account to see details.
Product
The tool that Epic provides us is very good, but it isn't what I would consider a best-in-class...
Login or Create an Account to see details.
Relationship, Product
We always need data, and our job is to straddle the fence between high-level results of the...
Login or Create an Account to see details.
Relationship
In the big picture, Epic does keep their promises; they are very reliable. Epic is always there when...
Login or Create an Account to see details.
Relationship, Product
Epic holds on to the data, and it takes an act of Congress to get them to release data feeds to...
Login or Create an Account to see details.
Product
Epic is the best in their class, frankly. However, the new technology Epic provides is not inside...
Login or Create an Account to see details.
Operations
I'm still training people I hired a year ago on Epic's system. Epic requires team members to be...
Login or Create an Account to see details.
Relationship
Our support for Slicer Dicer is great. And the quality is getting better.
Login or Create an Account to see details.
Operations, Product
Creating one's own report has a pretty steep learning curve for an end user, especially with Slicer...
Login or Create an Account to see details.
Relationship, Operations
If we can attend UGMs and Epic XGM, things are great, but if we cannot, we lose touch with Epic's...
Login or Create an Account to see details.
Relationship
We don't have the support right now for Caboodle. Whenever we have a question about Caboodle's...
Login or Create an Account to see details.
Product
We have been using modules from Reporting Workbench for quite a while. It is our most-used tool...
Login or Create an Account to see details.
Relationship
Epic's ongoing web support is great. They are definitely proactive. I'm very satisfied for the most...
Login or Create an Account to see details.
Product
Clarity is the best product on the market. It is highly integrated and well thought out. There is no...
Login or Create an Account to see details.
Loyalty, Product
Reporting Workbench is good, but it is really more for a real-time view of things. I want to see how...
Login or Create an Account to see details.
Operations, Product
Epic preaches self-service reporting and that these tools are out there, and the end-users should be...
Login or Create an Account to see details.
Relationship
We have a new support person from Epic. They have one person who is dedicated to us; our person is...
Login or Create an Account to see details.
Product
Reporting Workbench is not clean. We have to know a bit more about it. Some of the fields that we...
Login or Create an Account to see details.
Product, Value
We wanted to look at how many leaked referrals we had to some other facilities after a certain date...
Login or Create an Account to see details.
Culture, Relationship
Epic told our executive team about some functionality and told them that we should have it, but it...
Login or Create an Account to see details.
Value
Epic's product is ridiculously expensive, but everybody seems to be okay with it and satisfied with...
Login or Create an Account to see details.
Product
The ease of use to be able to get data makes Slicer Dicer very simple. It is not very complex at all...
Login or Create an Account to see details.
Product
Slicer Dicer out of the box does not meet all our needs, but we can customize that on our team to be...
Login or Create an Account to see details.
Loyalty, Product
Slicer Dicer is a little faster and better for historical data, so if we want to do baselines and...
Login or Create an Account to see details.
Value
Epic charges us for everything and is up front, so things are accounted for, and rightfully so, but...
Login or Create an Account to see details.
Loyalty, Product
Epic does deliver new technology, but they are not exactly catching up with the industry. There is a...
Login or Create an Account to see details.
Product
Our integration is pretty seamless, especially with outside organizations. We have an integration...
Login or Create an Account to see details.
Relationship
Epic doesn't hold us back, so I would say we would buy from them again. Their solutions function,...
Login or Create an Account to see details.
Operations
Epic gives us a foundation for training, but that training doesn't necessarily cover anything and...
Login or Create an Account to see details.
Operations, Product
There are times we need to educate on the solution, how to use it, and all that. The ability to...
Login or Create an Account to see details.
Relationship
Epic supports us really well. If we are talking about people, the process, the technology, and how...
Login or Create an Account to see details.
Loyalty, Relationship, Product
When we look at what Epic has to help us in this analytics and data piece, they give us Cosmos and a...
Login or Create an Account to see details.
Relationship
I don't know that any vendor keeps all their promises. I am not sure I keep all my promises. Epic...
Login or Create an Account to see details.
Operations, Product
Epic does a good job of supporting us with upgrades. Our upgrades are clean. We have very few...
Login or Create an Account to see details.
Value
Based on the cost of Epic's new generative AI stuff and the cost of other products, Epic can still...
Login or Create an Account to see details.
Relationship, Product
From a technology standpoint, Epic needs to help us, especially in the claims area with being able...
Login or Create an Account to see details.
Loyalty, Product
From a technology standpoint with automated, machine-learning training and all that, Epic isn't...
Login or Create an Account to see details.
Product
I don't think that there is anything in the system that doesn't work. Epic provides amazing...
Login or Create an Account to see details.
Relationship, Product
Caboodle has a little room for improvement in terms of some of the things in it. At one point, we...
Login or Create an Account to see details.
Product
Caboodle has been a struggle, but everybody struggles a bit with tools. The solution is missing what...
Login or Create an Account to see details.
Operations
Epic responds in a timely manner. They have ongoing training, and that has been good. They are also...
Login or Create an Account to see details.
Product
I would say that the Caboodle infrastructure is still lacking, but is getting better. We expect...
Login or Create an Account to see details.
Relationship, Product
With Caboodle, the negative piece is that we get the benefit of everything being normalized...
Login or Create an Account to see details.
Operations
The training from Epic is top notch. I haven't seen another company that can give us as much...
Login or Create an Account to see details.
Product
Caboodle’s strengths are that billing data is normalized into one table for system-wide reporting....
Login or Create an Account to see details.
Product
We are having a certain issue, but we don't know whether the problem is with Cogito or another Epic...
Login or Create an Account to see details.
Relationship
Cogito does a very good job, and Epic always has technical support available. The system does a fair...
Login or Create an Account to see details.
Product
I would definitely like to go a little deeper into some AI and predictive things with the system,...
Login or Create an Account to see details.
Product
When we start connecting Cogito to self-service options, I don't feel like Epic gives enough...
Login or Create an Account to see details.
Product
I like the system because it is the closest thing we have to source material within Epic for data...
Login or Create an Account to see details.
Operations, Product
Cogito - Slicer Dicer does a good job of spinning out the data we are looking for, but it isn't easy...
Login or Create an Account to see details.
Product
What we are doing with Cogito - Slicer Dicer is not anything over the top, but things can get more...
Login or Create an Account to see details.
Product
The biggest benefit of the product is that it is integrated into the Epic stack and infrastructure....
Login or Create an Account to see details.
Loyalty, Product
For many big complex organizations, there is the classic Epic problem where they see their role as...
Login or Create an Account to see details.
Relationship, Product
Epic has tried to make executive dashboards. Part of the issue is that to log in to the system, we...
Login or Create an Account to see details.
Relationship, Product
Epic hasn’t been really clear in their product development or branding. There have been a lot of...
Login or Create an Account to see details.
Loyalty
Epic puts out a road map, so we don't get blindsided when something isn't going to happen in an...
Login or Create an Account to see details.
Relationship
Epic does a really good job of keeping up with what is happening, what is coming, and what is on the...
Login or Create an Account to see details.
Relationship, Operations
Epic does a very good job of documenting their data model. The vendor has user group meetings, and...
Login or Create an Account to see details.
Relationship, Product
Epic is a solid company. Out of all the vendors I work with, Epic is by far the most proactive. They...
Login or Create an Account to see details.
Relationship, Product
Caboodle is really more technical for the IT teams. One has to have the technical savviness to use it....
Login or Create an Account to see details.
Relationship, Product
Out of all of my vendors, Epic is usually the one I compare my other vendors to. They are the...
Login or Create an Account to see details.
Loyalty, Product
There are some AI capabilities that I would have hoped the product would have by now. I know Epic is...
Login or Create an Account to see details.
Product
It is easy to use the system's abilities, but we have to download information and manipulate it in...
Login or Create an Account to see details.
Product
The volume of data that we can download in Cogito - Slicer Dicer at any one time is fairly limited....
Login or Create an Account to see details.
Product
Generally, I would say that Cogito - Slicer Dicer is functional to the skill sets that we have, and...
Login or Create an Account to see details.
Loyalty, Product, Value
Cogito - Slicer Dicer has the ability to find tangible outcomes. For example, in the past, we looked...
Login or Create an Account to see details.
Product
I would rate the system higher if it had automation options for some of its analysis or if I could...
Login or Create an Account to see details.
Relationship
Our host site has some proactivity, but their proactivity is minimal.
Login or Create an Account to see details.
Operations, Product
The system is cumbersome and slow, but we haven't figured out whether that is the program's fault or...
Login or Create an Account to see details.
Loyalty, Product
We would like the system to become the sole place that we get our data from so that we can get rid...
Login or Create an Account to see details.
Relationship, Product
The tool is cool and ever evolving. Epic does their best to constantly improve based on customer...
Login or Create an Account to see details.
Loyalty, Product
Slicer Dicer is a tool that has really grown, especially with the artificial intelligence now...
Login or Create an Account to see details.
Operations, Value
Training is required to use the system. End users can't just hit the system and keep moving. Epic's...
Login or Create an Account to see details.
Relationship, Value
Epic always asks for feedback, ideas, and things like that. Epic's support has been fairly good...
Login or Create an Account to see details.
Operations
Training new users on Cogito is a challenge. The big end-user tool from Cogito is Slicer Dicer, and...
Login or Create an Account to see details.
Operations
Epic could have more training on the live workflows instead of using a test environment. Or Epic...
Login or Create an Account to see details.
Operations
When it comes to my satisfaction with training, part of that comes down to staff members having the...
Login or Create an Account to see details.
Loyalty, Product
Some of the system's limitations are being taken care of by the transition to another vendor. That...
Login or Create an Account to see details.
Relationship
Epic is extremely prompt in letting us know when they have discovered any issues.
Login or Create an Account to see details.
Product
Cogito Radar and Cogito Reporting Workbench are closely aligned because we frequently use Radar to...
Login or Create an Account to see details.
Product
One thing that is definitely important for people to understand is that there is a learning curve to...
Login or Create an Account to see details.
Relationship
By and large, Epic keeps their promises. We have received very good responses from them. When we run...
Login or Create an Account to see details.
Loyalty, Product
Radar is very mature; it has been around, and it is pretty clear what the tool can and can't do....
Login or Create an Account to see details.
Relationship
Our support from Epic has been excellent. Epic is really strong with proactive service as well.
Login or Create an Account to see details.
Loyalty, Product
The upgrades have gone well. I think there are still some hangups here and there. However, Clarity...
Login or Create an Account to see details.
Operations, Product
Slicer Dicer has its limitations. It can be a little less intuitive than we would want for the...
Login or Create an Account to see details.
Loyalty, Product
I think the usage of Slicer Dicer is trending up. And looking holistically at what Epic offers, they...
Login or Create an Account to see details.
Operations
With Slicer Dicer, Epic has tutorials built into the tool. Those are good and help us develop some...
Login or Create an Account to see details.
Loyalty, Product
Epic has come a long way with the Caboodle-based metrics and SQL they have put into the product. We...
Login or Create an Account to see details.
Relationship
Epic is like no other vendor I have ever worked with in terms of how accessible the people are at...
Login or Create an Account to see details.
Loyalty, Product
Caboodle is getting really good. Our focus is less on the depth now and more on our ability to...
Login or Create an Account to see details.
Value
Epic’s system is expensive, but that is why we are driving toward total use of Caboodle to get all...
Login or Create an Account to see details.
Relationship, Product
Epic is clearly on a course for improvement, but when I think of our end-user and self-service...
Login or Create an Account to see details.
Loyalty, Relationship
We are happy, and we have confidence in the direction the product is developing. I think it is going...
Login or Create an Account to see details.
​
Featured Report
Preferences