Cogito (Epic Only) Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Product
Epic preaches that the system is a self-service system, so end users can do things on their own....
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Culture
Epic hasn't come up with anything that will be a huge game changer in the system. There isn't much...
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Relationship
With Epic's support model, we are assigned one person. We don't call a help desk or an operational...
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Relationship
Epic is noncommittal when it comes to time frames. They will never tell us when something is due....
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Culture
Slicer Dicer has AI and a natural language functionality, and that is a big thing. That was not...
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Product
With Slicer Dicer, we don't really have any barriers other than the fact that people are always...
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Loyalty, Product
We are just now getting into integration options. We want to integrate the Cogito platform with some...
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Product
There is another portion of reporting that Epic has called Radar dashboards. On our Radar...
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Operations
Training has definitely improved from what we received initially. Epic has started these work groups...
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Relationship, Product
The barriers to achieving the outcomes we want with our data analytics priorities are bandwidth...
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Product
The solution is a very quick way for us to get reports without having to go through the analytics...
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Product
Sometimes there are limits to elements that I want in the data that aren't available as attributes....
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Product
We are overall happy with Epic.
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Product
Reporting Workbench is a little limited in what we can do with visualized reports. It is geared...
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Product
We like the fact that Reporting Workbench is fully integrated with the Clarity database, so...
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Loyalty, Product
Slicer Dicer is a very useful tool. However, it doesn't pull live data. It is easier to use than...
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Relationship, Operations
The biggest barrier our organization has is that the people who use the data analytics tools on a...
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Product
Other Epic tools are more user-friendly than the Cogito platform. Epic’s Reporting Workbench system...
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Relationship, Operations
I don't know that I have interacted with Epic's support team. I did take a Cogito-fundamentals...
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Operations, Product
The system is not as intuitive as it could be for less-experienced users.
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Product, Value
The dashboards are wonderful. They are well-received by our user community and heavily utilized, but...
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Product
Slicer Dicer is a wonderful concept. The technology works well. There are a few issues, though. For...
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Product
The solution is our go-to reporting tool. While it can be a little overwhelming, especially for a...
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Product
Reporting Workbench is a workhorse. It is not pretty underneath the build, but minor changes and...
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Product
We don't use Caboodle very often as it is a subset of Clarity's database, but normalized. We find...
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Product
We supplement Caboodle with other data analytics platforms. There are some drivers that require us...
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Product
We have some external sources we pull data from that are difficult to integrate within Reporting...
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Loyalty, Relationship, Product
We haven't had any major issues, like downtime, with Radar. Epic is delivering things, and we are...
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Product
Radar can be very challenging to build. It is not that the product is inflexible; it is just not as...
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Product
With Reporting Workbench, there is a set of predefined metrics. So we don't have the entire world of...
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Relationship
Epic is always giving us new stuff, and we can't keep up. They are so proactive with their build,...
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Relationship
We did an upgrade for Radar recently, and we had all the support we could ask for. We have really...
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Operations
In order for us to maintain certification, Epic has mandatory training for Reporting Workbench. So...
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Loyalty, Relationship, Product
Epic continues to get better. Instead of looking at embracing third-party capabilities, which will...
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Culture, Relationship, Value
Right now, Epic is good with not charging for every little thing. Epic gives us a lot. One of the...
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Relationship, Product
We don't have to administer the database and the servers. That is one great thing because we are an...
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Relationship, Product
Epic continues to offer things virtually. Since we have gone further away from the COVID-19 days, we...
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Loyalty, Product
Epic continues to enhance Caboodle. I always like things faster. Performance is always a big deal...
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Product
Caboodle is a product that is delivered by the data warehouse and is continually enhanced by Epic....
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Loyalty, Product
Caboodle provides good integration back into Epic Hyperspace because Epic continues to build out...
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Culture, Product
A pet peeve of mine is that the definitions, the documentation for what is in the system models,...
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Product
The strength is the system is easy to use, intuitive, and powerful. It is in the EMR, so it is easy...
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Product
For Reporting Workbench, there are great operational reporting tools. There is a lot that comes out...
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Loyalty, Product
Reporting Workbench is Epic’s older reporting platform. They are moving away from Reporting...
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Product
Clarity has all the data in there, so it is pretty broad. It covers all the bases.
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Operations, Product
Clarity is tough to administer in terms of caring for it, feeding stuff into it, and making sure all...
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Operations
An end user for Clarity needs to learn a lot. There is a lot to use, so it is just a complicated...
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Loyalty
Epic is offering a cloud version of Clarity called Nebula, but we are not yet on it. It is still too...
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Operations, Product
Opportunities in Radar are somewhat easy to build, but they are not quite as easy to build as in...
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Product
Epic's system's strength is that it is a good end-user analytics tool. It is easy to use.
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Product
Caboodle is easy to use to develop custom reports and analytics. The system is easy to extend, and...
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Operations, Product
On the opportunity side, we would like more out-of-the-box data models. Epic is doing a great job...
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Operations
The training is outstanding. I'm a big fan of Epic’s training facilities that people go to for...
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Operations, Product
There should be a data validation mechanism, and Epic shouldn't launch their system without making...
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Relationship
Epic's people have never talked to me. I have been with this organization for a long time, and I...
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Product
I'm not a big fan of Epic's system. I would buy it again, but I would launch it much more carefully...
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Product
One thing that the vendor enhanced with Slicer Dicer is that we can attach multiple data models...
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Product
Epic could still work on some more user-friendly aspects of the system. In Tableau, we can have...
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Operations, Product
Epic is doing a good job of enhancing the system and the reporting capabilities. They are assisting...
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Value
Part of the responsibility of getting our money's worth is on Epic in terms of user-friendliness,...
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Product
Epic's system is easy to use. It helps with the length of stays based on the dashboards, expected...
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Operations, Product
Epic's upgrades could be more specific, and the vendor could run additional queries across the...
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Relationship
We have had some turnover in our TS team for Epic's system, but during the turnover time, the...
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Product
Reporting Workbench is an easy tool to use, and the end users can do a lot of modifications to a...
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Product
We have done a lot of different exports out of Reporting Workbench that go to third-party vendors,...
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Product
We create a lot of dashboards using another vendor's system for more focused reporting in different...
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Relationship, Operations, Product
Epic has a lot of documentation related to different aspects of the system, and that documentation...
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Value
During COVID-19, when a lot of organizations were having trouble, Epic helped us cut costs related...
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Relationship, Product
Epic does a good job of letting us know what fields in the system's databases are being deprecated...
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Product
Caboodle is very well integrated across all the tools that Epic provides. Caboodle also works with...
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Product
It is difficult to take a piece of Epic's platform and evaluate it because it is a whole system....
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Loyalty
Epic recently partnered with our healthcare experience management platform vendor, and watching that...
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Relationship
If we have a special request, we have to go back and ask the Epic team to build it. Sometimes...
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Operations
Our current barriers to achieving our desired outcomes with our current priorities are the...
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Product
The product has great potential, and we are really digging into how to use it for our team. The only...
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Product, Value
We have seen huge benefits with the system. The system is great because if we have someone who calls...
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Product
The system is very usable. It is initially easy to navigate when users are doing a simple analysis,...
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Loyalty, Product
We don’t have everything that we need, and that is not really what a data warehouse is about....
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Loyalty, Product
Self-service data is the way of the future, and that is what we get from Caboodle. We can create...
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Relationship, Product
One barrier to getting outcomes with our data analytics priorities is regulatory content. Regulatory...
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Loyalty, Product
Clarity has been monumental to our organization. We went through a series for end users on how to...
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Product
In another Cogito product, we can only have so many rows, 99, that extract. That is a limitation...
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Operations, Product
There is a lot of content in Clarity, and Epic has so many more developers than we do, so we have to...
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Loyalty, Product
With Clarity, the only thing we are waiting on is claims data, but I wouldn't say that it is a...
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Product
We have a lot of release content from Clarity in terms of dashboards or reports and different things...
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Value
We have subscription fees for Clarity, but I don’t think that Epic is intentionally charging us for...
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Operations
There is no good training for Slicer Dicer, and that is why I struggle with it. That is my biggest...
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Product
I would buy Slicer Dicer again unless there was an easier way to pull the data. I don't recall any...
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Operations
Epic needs to make Slicer Dicer easier to navigate for someone who is not completely familiar with...
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Product
Slicer Dicer is intended for the end user, but the ease of use is really not there unless someone...
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Product
Reporting Workbench is really more intended for that here-and-now operational piece. From an...
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Relationship, Operations
Epic has done a good job at supporting us remotely with go-lives, upgrades, and things of that...
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Loyalty
With the product, there are probably two barriers. One is the flexibility of the visualizations that...
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Product, Value
From an adoption standpoint, the end users enjoy using the product, and it is easier for people in...
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Operations
Epic's implementation is good. Epic’s training for Slicer Dicer is pretty good. With Slicer Dicer’s...
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Loyalty, Product
With Slicer Dicer, I would like to see self-service reporting and a replacement for Tableau....
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Value
The system is pretty good. Our budget has been the biggest barrier to our ability to achieve our...
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Product
The tool that Epic provides us is very good, but it isn't what I would consider a best-in-class...
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Relationship, Product
We always need data, and our job is to straddle the fence between high-level results of the...
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Relationship
In the big picture, Epic does keep their promises; they are very reliable. Epic is always there when...
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Relationship, Product
Epic holds on to the data, and it takes an act of Congress to get them to release data feeds to...
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Product
Epic is the best in their class, frankly. However, the new technology Epic provides is not inside...
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Operations
I'm still training people I hired a year ago on Epic's system. Epic requires team members to be...
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Relationship
Our support for Slicer Dicer is great. And the quality is getting better.
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Operations, Product
Creating one's own report has a pretty steep learning curve for an end user, especially with Slicer...
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Relationship, Operations
If we can attend UGMs and Epic XGM, things are great, but if we cannot, we lose touch with Epic's...
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Relationship
We don't have the support right now for Caboodle. Whenever we have a question about Caboodle's...
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Product
We have been using modules from Reporting Workbench for quite a while. It is our most-used tool...
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Relationship
Epic's ongoing web support is great. They are definitely proactive. I'm very satisfied for the most...
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Product
Clarity is the best product on the market. It is highly integrated and well thought out. There is no...
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Loyalty, Product
Reporting Workbench is good, but it is really more for a real-time view of things. I want to see how...
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Operations, Product
Epic preaches self-service reporting and that these tools are out there, and the end-users should be...
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Relationship
We have a new support person from Epic. They have one person who is dedicated to us; our person is...
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Product
Reporting Workbench is not clean. We have to know a bit more about it. Some of the fields that we...
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Product, Value
We wanted to look at how many leaked referrals we had to some other facilities after a certain date...
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Culture, Relationship
Epic told our executive team about some functionality and told them that we should have it, but it...
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Value
Epic's product is ridiculously expensive, but everybody seems to be okay with it and satisfied with...
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Product
The ease of use to be able to get data makes Slicer Dicer very simple. It is not very complex at all...
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Product
Slicer Dicer out of the box does not meet all our needs, but we can customize that on our team to be...
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Loyalty, Product
Slicer Dicer is a little faster and better for historical data, so if we want to do baselines and...
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Value
Epic charges us for everything and is up front, so things are accounted for, and rightfully so, but...
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Loyalty, Product
Epic does deliver new technology, but they are not exactly catching up with the industry. There is a...
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Product
Our integration is pretty seamless, especially with outside organizations. We have an integration...
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Relationship
Epic doesn't hold us back, so I would say we would buy from them again. Their solutions function,...
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Operations
Epic gives us a foundation for training, but that training doesn't necessarily cover anything and...
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Operations, Product
There are times we need to educate on the solution, how to use it, and all that. The ability to...
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Relationship
Epic supports us really well. If we are talking about people, the process, the technology, and how...
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Loyalty, Relationship, Product
When we look at what Epic has to help us in this analytics and data piece, they give us Cosmos and a...
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Relationship
I don't know that any vendor keeps all their promises. I am not sure I keep all my promises. Epic...
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Operations, Product
Epic does a good job of supporting us with upgrades. Our upgrades are clean. We have very few...
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Value
Based on the cost of Epic's new generative AI stuff and the cost of other products, Epic can still...
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Relationship, Product
From a technology standpoint, Epic needs to help us, especially in the claims area with being able...
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Loyalty, Product
From a technology standpoint with automated, machine-learning training and all that, Epic isn't...
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Product
I don't think that there is anything in the system that doesn't work. Epic provides amazing...
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Relationship, Product
Caboodle has a little room for improvement in terms of some of the things in it. At one point, we...
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Product
Caboodle has been a struggle, but everybody struggles a bit with tools. The solution is missing what...
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Operations
Epic responds in a timely manner. They have ongoing training, and that has been good. They are also...
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Product
I would say that the Caboodle infrastructure is still lacking, but is getting better. We expect...
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Relationship, Product
With Caboodle, the negative piece is that we get the benefit of everything being normalized...
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Operations
The training from Epic is top notch. I haven't seen another company that can give us as much...
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Product
Caboodle’s strengths are that billing data is normalized into one table for system-wide reporting....
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Product
We are having a certain issue, but we don't know whether the problem is with Cogito or another Epic...
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Relationship
Cogito does a very good job, and Epic always has technical support available. The system does a fair...
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Product
I would definitely like to go a little deeper into some AI and predictive things with the system,...
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Product
When we start connecting Cogito to self-service options, I don't feel like Epic gives enough...
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Product
I like the system because it is the closest thing we have to source material within Epic for data...
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Operations, Product
Cogito - Slicer Dicer does a good job of spinning out the data we are looking for, but it isn't easy...
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Product
What we are doing with Cogito - Slicer Dicer is not anything over the top, but things can get more...
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Product
The biggest benefit of the product is that it is integrated into the Epic stack and infrastructure....
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Loyalty, Product
For many big complex organizations, there is the classic Epic problem where they see their role as...
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Relationship, Product
Epic has tried to make executive dashboards. Part of the issue is that to log in to the system, we...
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Relationship, Product
Epic hasn’t been really clear in their product development or branding. There have been a lot of...
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Loyalty
Epic puts out a road map, so we don't get blindsided when something isn't going to happen in an...
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Relationship
Epic does a really good job of keeping up with what is happening, what is coming, and what is on the...
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Relationship, Operations
Epic does a very good job of documenting their data model. The vendor has user group meetings, and...
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