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User Commentary

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VP/Other Executive

The system is slick. It has a powerful foundation for cohort identification and trending. Slicer...

Sep 2021
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VP/Other Executive

The system can deliver information that someone in a clinic would typically be looking for. I can...

Sep 2021
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VP/Other Executive

The system's only limitation is the vendor's data model, and that is built within. We can't perform...

Sep 2021
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VP/Other Executive

Sometimes, it can be overkill when vendors' executives want to take up an organization's executives'...

Sep 2021
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Director

Epic keeps most of their promises, but in some moments, they don’t. I don’t know that it is possible...

Sep 2021
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Director

Slicer Dicer comes with the Epic system, so in that respect, it is free.

Sep 2021
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Director

I just saw some things that came up at Epic UGM. I am hoping that there will be some things that...

Sep 2021
||
(0)
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Director

Epic’s EMR is top notch and expensive. A lot of the BI products that can do analytics are not cheap....

Sep 2021
||
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Director

There needs to be a bit more training. Epic gives us an introduction of Slicer Dicer, but there is...

Sep 2021
||
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Director

The Epic upgrades have matured quite a bit. Slicer Dicer leverages the Epic data warehouse Caboodle,...

Sep 2021
||
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Director

Epic is making a lot of enhancements. That is nice because Epic gives us a framework for where to...

Aug 2021
||
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Director

When we first went live, Caboodle wasn’t as built out as it is now. We have been trying to...

Aug 2021
||
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Director

The biggest issue that we have is the timeliness of the data. When we extract data from the system...

Aug 2021
||
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Director

Epic is usually pretty good about charges. There are some things that they charge for, but they are...

Aug 2021
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Director

Epic products are very much made to integrate.

Aug 2021
||
(0)
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Director

Caboodle users have to be trained on whatever tool the system is going to read from. The tools don’t...

Aug 2021
||
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Director

The support is not bad. It is not like it is terrible; it is not like I am calling a cable provider...

Aug 2021
||
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Director

The one thing with Epic is a lot of the out-of-box things are for inpatient care, and we are not an...

Aug 2021
||
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Director

Caboodle comes with some methods, so we don't have to purchase those separately.

Aug 2021
||
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Director

Caboodle needs all of the clarity data.

Aug 2021
||
(0)
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Director

The vendor has made some enhancements and added some security features to the system.

Aug 2021
||
(0)
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Director

It is difficult to import or export data with the system. The system isn't really meant for nice...

Aug 2021
||
(0)
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Director

The system is really expensive, but it comes with the vendor's whole implementation team. We did...

Aug 2021
||
(0)
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Director

If users don't get trained on the system, then they won't know what to do with it right out of the box....

Aug 2021
||
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Director

Epic's support is great. With Epic, I have an assigned person. I can email them, and they will email...

Aug 2021
||
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Director

Epic checks in with me all the time. We have regular meetings where we meet with one of their executives....

Aug 2021
||
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Director

The system's reporting workbench is great for driving tangible outcomes. I don't know the solution's...

Aug 2021
||
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VP/Other Executive

We have to get certified and keep the maintenance going on the system. After every upgrade, I have...

Jul 2021
||
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Director

I am not sure what kind of training is available for Slicer Dicer. Epic has really good support.

Jul 2021
||
(0)
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Director

Epic is moving away from the reporting workbench. That is their old reporting tool, and they are...

Jul 2021
||
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VP/Other Executive

Caboodle has SQL databases that are really more dependent on our skill than the vendor's. Epic did a...

Jul 2021
||
(0)
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Director

Epic is really good at phone and web support.

Jul 2021
||
(0)
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CTO

Epic resolves most of our issues. We call them, and they just solve the issues during the calls. If...

Jul 2021
||
(0)
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CTO

Caboodle is easy to use. I would strongly recommend it. Caboodle provides a lot of functionality. It...

Jul 2021
||
(0)
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CTO

I would like to move everything in Caboodle over to the cloud so that it can be available to us there....

Jul 2021
||
(0)
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Manager

Caboodle is a low-cost system. The system is flexible and extendable, and it integrates with...

Jul 2021
||
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Director

Epic's support teams tend to be exemplary. They are willing to partner with us no matter what we are...

Jun 2021
||
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Director

Caboodle has come a long way. Its functionality is robust, especially with its recent releases....

Jun 2021
||
(0)
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Director

Caboodle can have a pretty big learning curve. We have to spend some time with our team members to...

Jun 2021
||
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Director

Epic's titles are a little funky, but we do have access to people who we would consider to be...

Jun 2021
||
(0)
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Director

The one area where I would like to see growth is in the product's data models. I would like to see...

Jun 2021
||
(0)
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Director

The Slicer Dicer tool in Caboodle is very user friendly. It allows us to very quickly test theories...

Jun 2021
||
(0)
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Manager

We have found several instances where Epic's documentation of how something should work in Caboodle...

Jun 2021
||
(0)
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Manager

Epic could improve the upgrade process. They recommend a quarterly upgrade process, but that is a...

Jun 2021
||
(0)
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Manager

Epic could improve the quality of their response to issues. Epic churns through a lot of employees,...

Jun 2021
||
(0)
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Manager

We have built out a number of extensions in Caboodle. We try to use Caboodle for research a lot....

Jun 2021
||
(0)
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Manager

The solution is pretty good. It is tried and true. The system is the most stable environment that we...

Jun 2021
||
(0)
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Manager

Epic needs to get more client feedback. For example, take the COVID-19 vaccines. Epic put out a...

Jun 2021
||
(0)
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VP/Other Executive

Radar has become an increasingly powerful tool. The real-time nature and the fact that it is...

May 2021
||
(0)
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VP/Other Executive

Slicer Dicer is maturing. Epic needs continued improvement on the tool to make it really easy to...

May 2021
||
(0)
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VP/Other Executive

The solution is just a big data store. There is really not much that is strategic about it. To make...

May 2021
||
(0)
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VP/Other Executive

Epic is not really doing anything with the Clarity solution. They are putting their development into...

May 2021
||
(0)
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Director

For Slicer Dicer, Epic does have some training, but we have to create a training for each individual...

May 2021
||
(0)
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Director

Clarity is Epic’s relational database, and depending on how big an organization is, that database...

May 2021
||
(0)
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Director

Epic’s program is not that customizable once we integrate it, but in terms of usability, it is good...

May 2021
||
(0)
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Director

Slicer Dicer has really come a long way since Epic released it a few years ago. It has descriptive,...

May 2021
||
(0)
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Director

If Epic says they are going to do or fix something, they do it, but it takes a very long time. It...

May 2021
||
(0)
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Director

Radar is nothing but a dashboard that shows information from different areas. Using Radar is much...

May 2021
||
(0)
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Director

Epic is a leading vendor in the EMR space, but I have worked in other industries on the analytics...

May 2021
||
(0)
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Director

We went to Epic's classes for training on Radar. The general training videos go into some of the...

May 2021
||
(0)
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Director

The system is used in our daily reporting. It is good in the sense that it is being widely used.

May 2021
||
(0)
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Director

We have given some enhancements to Epic to work on. There is definitely scope for improvement. The...

May 2021
||
(0)
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Director

Epic has lots of courses that we can take. Some of their materials are free, and now everything is...

May 2021
||
(0)
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Manager

Epic is on top of the technology and has good support. We have account representatives who are very...

Apr 2021
||
(0)
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Manager

Some of the struggles we have had are related to the database healing itself and catching up. The...

Apr 2021
||
(0)
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Manager

The vendor's training is very good. The initial training was on-site, and then the continued...

Apr 2021
||
(0)
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Manager

Our only concern about Slicer Dicer is that it will bloat. The vendor has added more power to it and...

Apr 2021
||
(0)
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Manager

Slicer Dicer has been a great tool. We encourage people to use it. When a request comes to us, we...

Apr 2021
||
(0)
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Manager

There is a visual self-service tool inside of Epic's platform called Slicer Dicer, and it taps into...

Apr 2021
||
(0)
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Manager

Slicer Dicer is not just great because it is inside Epic's platform. Slicer Dicer has a lot of...

Apr 2021
||
(0)
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Manager

When we go into Epic’s catalog of reports and land on a Crystal Report they used to provide a file,...

Apr 2021
||
(0)
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Manager

Caboodle makes performance reporting and writing queries out of the SQL database a lot easier and...

Mar 2021
||
(0)
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Manager

We are always looking to get more speed out of Caboodle. When we do upgrades, the backfill process...

Mar 2021
||
(0)
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Manager

We are hoping that Epic can make some common data connections that people are interested in. We...

Mar 2021
||
(0)
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Director

I like the fact that the system has built-in features to bring in data formally. I also like that...

Mar 2021
||
(0)
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Director

I am not a big fan of the vendor's quarterly upgrades. I hate them. We have four upgrades a year. We...

Mar 2021
||
(0)
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Director

I don’t sugarcoat things when I give feedback to the vendor executives, so I hope Epic takes a lot...

Mar 2021
||
(0)
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Director

The vendor doesn’t make promises regarding the product. The system is on its way out, so there is...

Mar 2021
||
(0)
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Director

The vendor could improve the ease of finding tables in their lineage because the system has...

Mar 2021
||
(0)
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Director

The vendor's support is great. I expect my satisfaction to increase a year from now because I am...

Mar 2021
||
(0)
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Director

The system itself is pretty good, and I don’t expect anything better from it. I like that I can get...

Mar 2021
||
(0)
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Director

There are too many moving parts and things needed in order to stand up a dashboard in the system....

Mar 2021
||
(0)
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Director

The system is constantly improving. I like that. I like the features in the system and the fact that...

Mar 2021
||
(0)
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Manager

I like the structure of the training that Epic offers. Epic has a well-defined program.

Feb 2021
||
(0)
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Manager

Conceptually explaining to an end user what is happening behind the scenes with Epic is really hard....

Feb 2021
||
(0)
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Director

The platform is not as user friendly as Epic portrays it to be. There needs to be more training. End...

Jan 2021
||
(0)
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Director

In general, the training we get for the system is adequate, but the tool is not necessarily easy to...

Jan 2021
||
(0)
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Director

We recently rolled out Slicer Dicer, and it is a little hard for me to gauge user acceptance of the...

Jan 2021
||
(0)
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Director

Epic does a pretty good job with their training. It is definitely consistent. However, with any of...

Jan 2021
||
(0)
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Director

Everyone is very happy with the reporting capabilities we get from Caboodle. It is a data warehouse....

Jan 2021
||
(0)
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Director

The Radar solution is probably the easiest and most intuitive of the Cogito suite of tools. The...

Jan 2021
||
(0)
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Director

Cogito - Clarity is a back-end system. It meets our needs, and the vendor documents everything...

Jan 2021
||
(0)
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Director

Slicer Dicer is trying to compete with the type of tools where we can do more visualization in the...

Jan 2021
||
(0)
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Director

Epic doesn’t charge us for Caboodle. It is just part of the deal. However, Caboodle could be easier...

Jan 2021
||
(0)
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Director

As long as we have a really big paycheck, we are fine. A recommendation would really depend on who I...

Jan 2021
||
(0)
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Director

Reporting Workbench is really an operational tool. If we want to go out and say how many people are...

Jan 2021
||
(0)
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Director

Slicer Dicer is another one of Epic's tools that is on their path of starting out as a big piece of...

Jan 2021
||
(0)
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Director

Epic is actually a good vendor. I have worked with a lot of vendors in my career. Epic is arrogant...

Jan 2021
||
(0)
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Director

Caboodle is a typical Epic tool. When it first came out, it was not even close to where it needed to...

Jan 2021
||
(0)
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Director

I have been pushing Epic because they really need to make the system so people can customize it....

Jan 2021
||
(0)
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Director

Epic's pricing model on a data warehouse is getting better, but it was crazy. When I add subject...

Jan 2021
||
(0)
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Director

A lot of people won’t give Epic a high score, but that is only because they haven’t been around IT...

Jan 2021
||
(0)
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Director

In a really haphazard way, we can do data links back into the system. The system has some clunkiness...

Jan 2021
||
(0)
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Director

Data Warehouse is a newer-generation data warehouse, and my engineers and architects are pushing...

Jan 2021
||
(0)
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Director

Epic is spending a lot of their time and money on investing in the analytics stack, and it shows.

Jan 2021
||
(0)
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Director

Epic has great technical specialists that support us. They have been exceptional at supporting us...

Jan 2021
||
(0)
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Director

Epic has perfected Reporting Workbench. It is top of the line.

Jan 2021
||
(0)
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Director

Epic supported us through the COVID-19 crisis. They have been exceptional partners.

Jan 2021
||
(0)
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Manager

Upgrades with Epic are good. There is a lot of work and preparedness that goes into them. I am not...

Dec 2020
||
(0)
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Manager

Epic is huge on training through and updating all of our proficiencies and certifications. They also...

Dec 2020
||
(0)
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Manager

Reporting Workbench has always been pretty much a good operational reporting tool. As with all...

Dec 2020
||
(0)
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Manager

Epic is going in a good direction. They are not really mature yet in their tools, but they are...

Dec 2020
||
(0)
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Manager

I deal with my technical service through web and phone all the time. Epic's support is awesome. They...

Dec 2020
||
(0)
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Manager

Data Warehouse is connected to Clarity, and they could get more mature by moving to other tools. The...

Dec 2020
||
(0)
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Manager

In my developer’s world, Clarity is in pretty good shape. However, one thing is that our Clarity...

Dec 2020
||
(0)
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Manager

Radar is good for all intents and purposes. Radar is just visualizations in itself. There is a lot...

Dec 2020
||
(0)
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VP/Other Executive

Clarity is just the database, so it is critical to the people who want to do advanced analytics. It...

Nov 2020
||
(0)
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VP/Other Executive

Epic needs to improve the performance and scalability in Clarity. With an organization our size, we...

Nov 2020
||
(0)
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VP/Other Executive

One of the challenges we have with Clarity is that it is a very complex environment. People have to...

Nov 2020
||
(0)
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VP/Other Executive

We have struggled to implement Caboodle because our setup is different than most. It was designed to...

Nov 2020
||
(0)
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Manager

If we needed to contact Judy Faulkner, we could. That would just take a few extra steps, and we...

Nov 2020
||
(0)
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Manager

Epic certainly gives us plenty of notification on upgrades and things like that. We asked them to...

Nov 2020
||
(0)
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Manager

Caboodle has come a long way. Early on, the system was more trouble that it was worth, and we were...

Nov 2020
||
(0)
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Manager

Epic is usually clear about when they aren't going to do something and about what is in the works....

Nov 2020
||
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Manager

Epic delivers things but isn't catching on. It would be cool if Epic partnered with a vendor like...

Nov 2020
||
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