Cogito (Epic Only) Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Relationship, Operations, Product
For a lot of places, the way Epic has made their design decisions works well, especially for health...
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Product
Cogito is a solid analytics platform for Epic. However, Epic lacks an enterprise-wide analytics...
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Relationship, Product
When it comes to the integration, we have run into some roadblocks due to our security requirements....
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Loyalty, Value
The quoted price Epic gave us to move Cogito to the cloud platform was a serious sticker shock. It...
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Loyalty, Product
Cogito provides data insights and intelligence from massive amounts of clinical information. The...
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Loyalty, Product
I have multiple instances of the system, and I want to do abstraction and deep analysis across...
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Operations, Product
We do very little testing on some things. We just turn Cogito on. We can do upgrades to things with...
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Relationship, Product
Epic is doing better than they have done in the past. They are really trying to drive outcomes. I...
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Product, Value
I would rate the interoperability at the top of the scale. And that could surprise some people. But...
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Product, Value
The overall product quality is not perfect. I would rate it slightly below the top of the scale. For...
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Loyalty, Product
We can't append to ad hoc data using the quick ingestion process. That is something that Epic is...
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Loyalty
Epic is moving to the cloud over the next couple of years, and they will be on Azure and Fabric,...
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Product
People think of Caboodle as an Epic tool. It is part of the Cogito services, but outside of that, it...
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Product
We use Epic’s predictive analytics. We use their AI, and we haven't found any of the things we use...
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Value
Epic charges when they can, so they don’t avoid charging. Epic charges for training too. For...
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Relationship, Product
Epic’s AI tools are branded as these godsends for problems, and out of the gate, they don’t work,...
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Relationship, Product
If I look across the board, there isn’t a lot of competition, and that is just the way things are...
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Relationship
Epic's support is through a ticketing system, and when we go through the system, we have layers of...
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Loyalty, Relationship, Product
Epic is listening to providers, clinicians, and other people who use the tools. Epic is actually...
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Loyalty, Relationship, Product
The dream is there with the system; it is the idea of having all the data analytics and data science...
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Product
In our governance strategy, we are trying to put a general sense of risk assessment. We want to know...
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Loyalty, Value
If the decision were up to me, I would probably buy the system again. When I talk to Epic, they have...
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Product
The ease of use is not terrible. The system is being underutilized because it just isn’t that...
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Product
The biggest problem we have with integration is that we can make a custom solution, but we can...
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Product
The tools don’t work, so if we have a model that runs outside of Nebula, we can't tag anything...
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Operations
The implementation is pretty slick. The teams internally do a really good job.
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Product
The system's developments and customizations take far too long. The system's interface is clunky,...
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Product
The system is generally a great tool. However, using the system requires a high level of technical...
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Product
Epic’s methodology is basically that they come up with a product, but it is not ready for prime...
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Culture, Value
I feel like Epic avoids charging for every little thing, but not everyone feels that way. Since we...
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Product, Value
The biggest benefit that we have experienced with Cogito has been its seamless integration into our...
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Product
Epic is continually improving Cogito. That is great to see. However, since reporting isn't the main...
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Product
Epic does a good job, but we don't always take their advice about operationalizing the insights...
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Relationship
We have been with Epic for many years. Epic has been a great partner.
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Loyalty, Relationship, Product
I have seen Epic grow and mature as they have developed Cogito over the years. I think there is a...
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Relationship, Product
Epic is very good at slinging data, but they are not necessarily great at making that data...
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Loyalty, Relationship, Product
I understand that Epic is a software vendor, and they have a particular interest in their business...
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Relationship, Product
It is hard for Epic to keep all of their promises because a lot of the solutions are not...
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Operations, Value
Epic's solutions are very complex, and their organization has grown. On our end, it sometimes feels...
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Value
Cogito runs well, the quality is pretty good, and the upgrades have been very smooth. Epic is one of...
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Loyalty, Product
Cogito integrates with other things because we take data and put it someplace else. Regarding...
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Value
Epic is the most honest vendor I have ever worked with. They don’t nickel-and-dime me. We pay a lot...
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Product
Epic has some work to do on their GUI to modernize it, but it also works really well the way it is....
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Loyalty, Product
Cogito has great interoperability. It interoperates with a lot of different data, but I wish there...
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Relationship
Epic’s customer support people are outstanding; they are Johnny-on-the-spot. They often reach out...
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Product
Epic's system does a good job from a coding aspect of allowing us to bring disparate data into a...
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Relationship, Operations, Product
Epic does a good job of providing really good documentation as we go through upgrades and things of...
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Product
Epic’s main opportunity for improvement in Cogito would be an easier flow of data in and out of the...
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Product
We have a lot of cool stuff coming with Epic. They outpace us. They are so big. Epic's generative AI...
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Culture, Relationship
Epic is pretty clear about what is going on. We have good partners. We have a few people assigned to...
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Operations, Product
We have had tremendous issues with Epic's Cogito resources where they will put stuff out for us to...
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Product
There have been a few issues with some of Epic’s cognitive models. I know the press is all about the...
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Relationship
Epic doesn’t keep all their promises. They have kept the majority of the promises that they have...
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Product
We need to have some internal adoption of Epic-based metrics that we can't change that populate...
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Relationship, Product, Value
I have lots of contacts at Epic, and for the bulk of things, Epic is receptive to feedback. They...
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Loyalty, Product
The product is pretty difficult in certain areas. The dashboards are difficult to interpret, but...
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Relationship, Product
Overall, we are very pleased with Epic. We are particularly pleased with the functionality of their...
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Operations, Product
I would definitely recommend the system because it is the best out there. I like that it has most of...
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Product, Value
Epic is the best vendor out there. I like that Caboodle is integrated with Slicer Dicer. Caboodle...
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Value
Epic is expensive, and the financial challenges that we have had since the COVID-19 pandemic...
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Product
Epic preaches that the system is a self-service system, so end users can do things on their own....
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Culture
Epic hasn't come up with anything that will be a huge game changer in the system. There isn't much...
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Relationship
With Epic's support model, we are assigned one person. We don't call a help desk or an operational...
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Relationship
Epic is noncommittal when it comes to time frames. They will never tell us when something is due....
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Culture
Slicer Dicer has AI and a natural language functionality, and that is a big thing. That was not...
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Product
With Slicer Dicer, we don't really have any barriers other than the fact that people are always...
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Loyalty, Product
We are just now getting into integration options. We want to integrate the Cogito platform with some...
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Product
There is another portion of reporting that Epic has called Radar dashboards. On our Radar...
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Operations
Training has definitely improved from what we received initially. Epic has started these work groups...
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Relationship, Product
The barriers to achieving the outcomes we want with our data analytics priorities are bandwidth...
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Product
The solution is a very quick way for us to get reports without having to go through the analytics...
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Product
Sometimes there are limits to elements that I want in the data that aren't available as attributes....
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Product
We are overall happy with Epic.
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Product
Reporting Workbench is a little limited in what we can do with visualized reports. It is geared...
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Product
We like the fact that Reporting Workbench is fully integrated with the Clarity database, so...
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Loyalty, Product
Slicer Dicer is a very useful tool. However, it doesn't pull live data. It is easier to use than...
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Relationship, Operations
The biggest barrier our organization has is that the people who use the data analytics tools on a...
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Product
Other Epic tools are more user-friendly than the Cogito platform. Epic’s Reporting Workbench system...
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Relationship, Operations
I don't know that I have interacted with Epic's support team. I did take a Cogito-fundamentals...
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Operations, Product
The system is not as intuitive as it could be for less-experienced users.
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Product, Value
The dashboards are wonderful. They are well-received by our user community and heavily utilized, but...
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Product
Slicer Dicer is a wonderful concept. The technology works well. There are a few issues, though. For...
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Product
The solution is our go-to reporting tool. While it can be a little overwhelming, especially for a...
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Product
Reporting Workbench is a workhorse. It is not pretty underneath the build, but minor changes and...
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Product
We don't use Caboodle very often as it is a subset of Clarity's database, but normalized. We find...
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Product
We supplement Caboodle with other data analytics platforms. There are some drivers that require us...
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Product
We have some external sources we pull data from that are difficult to integrate within Reporting...
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Loyalty, Relationship, Product
We haven't had any major issues, like downtime, with Radar. Epic is delivering things, and we are...
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Product
Radar can be very challenging to build. It is not that the product is inflexible; it is just not as...
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Product
With Reporting Workbench, there is a set of predefined metrics. So we don't have the entire world of...
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Relationship
Epic is always giving us new stuff, and we can't keep up. They are so proactive with their build,...
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Relationship
We did an upgrade for Radar recently, and we had all the support we could ask for. We have really...
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Operations
In order for us to maintain certification, Epic has mandatory training for Reporting Workbench. So...
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Loyalty, Relationship, Product
Epic continues to get better. Instead of looking at embracing third-party capabilities, which will...
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Culture, Relationship, Value
Right now, Epic is good with not charging for every little thing. Epic gives us a lot. One of the...
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Relationship, Product
We don't have to administer the database and the servers. That is one great thing because we are an...
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Relationship, Product
Epic continues to offer things virtually. Since we have gone further away from the COVID-19 days, we...
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Loyalty, Product
Epic continues to enhance Caboodle. I always like things faster. Performance is always a big deal...
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Product
Caboodle is a product that is delivered by the data warehouse and is continually enhanced by Epic....
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Loyalty, Product
Caboodle provides good integration back into Epic Hyperspace because Epic continues to build out...
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Culture, Product
A pet peeve of mine is that the definitions, the documentation for what is in the system models,...
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Product
The strength is the system is easy to use, intuitive, and powerful. It is in the EMR, so it is easy...
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Product
For Reporting Workbench, there are great operational reporting tools. There is a lot that comes out...
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Loyalty, Product
Reporting Workbench is Epic’s older reporting platform. They are moving away from Reporting...
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Product
Clarity has all the data in there, so it is pretty broad. It covers all the bases.
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Operations, Product
Clarity is tough to administer in terms of caring for it, feeding stuff into it, and making sure all...
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Operations
An end user for Clarity needs to learn a lot. There is a lot to use, so it is just a complicated...
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Loyalty
Epic is offering a cloud version of Clarity called Nebula, but we are not yet on it. It is still too...
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Operations, Product
Opportunities in Radar are somewhat easy to build, but they are not quite as easy to build as in...
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Product
Epic's system's strength is that it is a good end-user analytics tool. It is easy to use.
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Product
Caboodle is easy to use to develop custom reports and analytics. The system is easy to extend, and...
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Operations, Product
On the opportunity side, we would like more out-of-the-box data models. Epic is doing a great job...
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Operations
The training is outstanding. I'm a big fan of Epic’s training facilities that people go to for...
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Operations, Product
There should be a data validation mechanism, and Epic shouldn't launch their system without making...
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Relationship
Epic's people have never talked to me. I have been with this organization for a long time, and I...
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Product
I'm not a big fan of Epic's system. I would buy it again, but I would launch it much more carefully...
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Product
One thing that the vendor enhanced with Slicer Dicer is that we can attach multiple data models...
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Product
Epic could still work on some more user-friendly aspects of the system. In Tableau, we can have...
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Operations, Product
Epic is doing a good job of enhancing the system and the reporting capabilities. They are assisting...
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Value
Part of the responsibility of getting our money's worth is on Epic in terms of user-friendliness,...
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Product
Epic's system is easy to use. It helps with the length of stays based on the dashboards, expected...
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Operations, Product
Epic's upgrades could be more specific, and the vendor could run additional queries across the...
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Relationship
We have had some turnover in our TS team for Epic's system, but during the turnover time, the...
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Product
Reporting Workbench is an easy tool to use, and the end users can do a lot of modifications to a...
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Product
We have done a lot of different exports out of Reporting Workbench that go to third-party vendors,...
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Product
We create a lot of dashboards using another vendor's system for more focused reporting in different...
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Relationship, Operations, Product
Epic has a lot of documentation related to different aspects of the system, and that documentation...
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Value
During COVID-19, when a lot of organizations were having trouble, Epic helped us cut costs related...
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Relationship, Product
Epic does a good job of letting us know what fields in the system's databases are being deprecated...
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Product
Caboodle is very well integrated across all the tools that Epic provides. Caboodle also works with...
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Product
It is difficult to take a piece of Epic's platform and evaluate it because it is a whole system....
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Loyalty
Epic recently partnered with our healthcare experience management platform vendor, and watching that...
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Relationship
If we have a special request, we have to go back and ask the Epic team to build it. Sometimes...
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Operations
Our current barriers to achieving our desired outcomes with our current priorities are the...
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Product
The product has great potential, and we are really digging into how to use it for our team. The only...
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Product, Value
We have seen huge benefits with the system. The system is great because if we have someone who calls...
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Product
The system is very usable. It is initially easy to navigate when users are doing a simple analysis,...
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Loyalty, Product
We don’t have everything that we need, and that is not really what a data warehouse is about....
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Loyalty, Product
Self-service data is the way of the future, and that is what we get from Caboodle. We can create...
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