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Cogito (Epic Only) Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

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User Commentary

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Physician

A major barrier is education. We were hoping that it already included the automatic analysis and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We didn't have an enterprise data warehouse when we stood up Caboodle, and we decided to align with...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

On the Caboodle side, we have moved a whole handful of our data over. Our go-forward strategy is...

Comment Tone Positive
Pillars Loyalty, Product
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Director

We might be an outlier in this space. We're a pretty far-advanced health system. We're not highly...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We confuse the hell out of our organization by keeping both Epic and Power BI. Some people are...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Where we struggle the most in the Cogito suite is on the reporting side. Probably one of my biggest...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

One of the issues that we run into is that Epic creates their own content, and we always must accept...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Anytime we have any escalations, Epic reaches out to us more than we even reach out to them. We have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Epic does a great job of training the IT people and end users, but they fail a bit with the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Epic's analytics platform is better than Epic's EHR competitors, but compared to non-healthcare data...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Cogito is moving in a more modern direction. We’ll see whether Cogito can be supported in any other...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CDO

Cogito is not in real time; it's a day behind, and that is problematic. Bringing any external data...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CDO

Epic’s training is top notch. It's very organized and instructor led, and Epic covers all the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CDO

Cogito is pretty mature, and the functionality is great.

Comment Tone Positive
Pillars Product
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Analyst/Coordinator

Cogito absolutely does not meet all our functionality needs. There is a ton of stuff that needs to...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Epic is the best in the industry for many reasons, so I would go with them again. Epic has a strong...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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Analyst/Coordinator

The biggest barrier to us achieving our desired outcomes with our analytics priorities is that Epic...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

In terms of Epic’s training, there is just a lot of volume. There are a ton of things to learn.

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

I have a standing meeting with my Epic technical managers, so if I need anything, we can go over it....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

We don't leverage Cogito very much. There are small components we use. There are external data...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Epic’s training program is pretty robust. It is actually the most engaging one I have seen on the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Epic has a lot of knowledgeable people with a lot of good connections, so if someone doesn't know...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

There is always a little bit more work to be done, and we have just found a little bit of...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The vendor's road map is strong, and there are definitely things that we have asked for or...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

The level of support we get from the vendor is more aligned with a clinical environment. We are...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

There needs to be an understanding of different clinical perspectives from Epic. Our organization...

Comment Tone Negative
Pillars Loyalty, Relationship, Operations, Product
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Manager

Epic’s patient matching tools may seem a little clunky at first, but patient matching is a really...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The solution doesn't have just one flat fee; for example, the value-based performance module has a...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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CMIO

Cogito is not infinitely customizable in the way that many open source tools are. We can't fully...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

Our organization’s current barriers to achieving desired outcomes with our data analytics priorities...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The latest substantial thing is that Epic has put a lot of effort, time, and resources into...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

We have a footprint need where if we want to look at hospital admissions, we don't know where to...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

One of the new features that was turned on is pretty amazing and cool. It is for dashboard insights....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We might not like the price tag, but it is fair. There have been instances in which Epic has said...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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VP/Other Executive

For a lot of places, the way Epic has made their design decisions works well, especially for health...

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

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VP/Other Executive

Cogito is a solid analytics platform for Epic. However, Epic lacks an enterprise-wide analytics...

Comment Tone Negative
Pillars Product
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VP/Other Executive

When it comes to the integration, we have run into some roadblocks due to our security requirements....

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

The quoted price Epic gave us to move Cogito to the cloud platform was a serious sticker shock. It...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

Cogito provides data insights and intelligence from massive amounts of clinical information. The...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

I have multiple instances of the system, and I want to do abstraction and deep analysis across...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

We do very little testing on some things. We just turn Cogito on. We can do upgrades to things with...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

Epic is doing better than they have done in the past. They are really trying to drive outcomes. I...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

I would rate the interoperability at the top of the scale. And that could surprise some people. But...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Director

The overall product quality is not perfect. I would rate it slightly below the top of the scale. For...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

We can't append to ad hoc data using the quick ingestion process. That is something that Epic is...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Epic is moving to the cloud over the next couple of years, and they will be on Azure and Fabric,...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

People think of Caboodle as an Epic tool. It is part of the Cogito services, but outside of that, it...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

We use Epic’s predictive analytics. We use their AI, and we haven't found any of the things we use...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

Epic charges when they can, so they don’t avoid charging. Epic charges for training too. For...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CMIO

Epic’s AI tools are branded as these godsends for problems, and out of the gate, they don’t work,...

Comment Tone Negative
Pillars Relationship, Product
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CMIO

If I look across the board, there isn’t a lot of competition, and that is just the way things are...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CMIO

Epic's support is through a ticketing system, and when we go through the system, we have layers of...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CMIO

Epic is listening to providers, clinicians, and other people who use the tools. Epic is actually...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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CMIO

The dream is there with the system; it is the idea of having all the data analytics and data science...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
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CMIO

In our governance strategy, we are trying to put a general sense of risk assessment. We want to know...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMIO

If the decision were up to me, I would probably buy the system again. When I talk to Epic, they have...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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CMIO

The ease of use is not terrible. The system is being underutilized because it just isn’t that...

Comment Tone Negative
Pillars Product
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CMIO

The biggest problem we have with integration is that we can make a custom solution, but we can...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

The tools don’t work, so if we have a model that runs outside of Nebula, we can't tag anything...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

The implementation is pretty slick. The teams internally do a really good job.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

The system's developments and customizations take far too long. The system's interface is clunky,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The system is generally a great tool. However, using the system requires a high level of technical...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Epic’s methodology is basically that they come up with a product, but it is not ready for prime...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I feel like Epic avoids charging for every little thing, but not everyone feels that way. Since we...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

The biggest benefit that we have experienced with Cogito has been its seamless integration into our...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Epic is continually improving Cogito. That is great to see. However, since reporting isn't the main...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Epic does a good job, but we don't always take their advice about operationalizing the insights...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

We have been with Epic for many years. Epic has been a great partner.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I have seen Epic grow and mature as they have developed Cogito over the years. I think there is a...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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VP/Other Executive

Epic is very good at slinging data, but they are not necessarily great at making that data...

Comment Tone Negative
Pillars Relationship, Product
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VP/Other Executive

I understand that Epic is a software vendor, and they have a particular interest in their business...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

It is hard for Epic to keep all of their promises because a lot of the solutions are not...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Epic's solutions are very complex, and their organization has grown. On our end, it sometimes feels...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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Director

Cogito runs well, the quality is pretty good, and the upgrades have been very smooth. Epic is one of...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

Cogito integrates with other things because we take data and put it someplace else. Regarding...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

Epic is the most honest vendor I have ever worked with. They don’t nickel-and-dime me. We pay a lot...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

Epic has some work to do on their GUI to modernize it, but it also works really well the way it is....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Cogito has great interoperability. It interoperates with a lot of different data, but I wish there...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

Epic’s customer support people are outstanding; they are Johnny-on-the-spot. They often reach out...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Epic's system does a good job from a coding aspect of allowing us to bring disparate data into a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Epic does a good job of providing really good documentation as we go through upgrades and things of...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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Director

Epic’s main opportunity for improvement in Cogito would be an easier flow of data in and out of the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

We have a lot of cool stuff coming with Epic. They outpace us. They are so big. Epic's generative AI...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Epic is pretty clear about what is going on. We have good partners. We have a few people assigned to...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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