Cogito (Epic Only) Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
We don’t have everything that we need, and that is not really what a data warehouse is about....
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Loyalty, Product
Self-service data is the way of the future, and that is what we get from Caboodle. We can create...
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Relationship, Product
One barrier to getting outcomes with our data analytics priorities is regulatory content. Regulatory...
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Loyalty, Product
Clarity has been monumental to our organization. We went through a series for end users on how to...
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Product
In another Cogito product, we can only have so many rows, 99, that extract. That is a limitation...
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Operations, Product
There is a lot of content in Clarity, and Epic has so many more developers than we do, so we have to...
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Loyalty, Product
With Clarity, the only thing we are waiting on is claims data, but I wouldn't say that it is a...
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Product
We have a lot of release content from Clarity in terms of dashboards or reports and different things...
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Value
We have subscription fees for Clarity, but I don’t think that Epic is intentionally charging us for...
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Operations
There is no good training for Slicer Dicer, and that is why I struggle with it. That is my biggest...
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Product
I would buy Slicer Dicer again unless there was an easier way to pull the data. I don't recall any...
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Operations
Epic needs to make Slicer Dicer easier to navigate for someone who is not completely familiar with...
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Product
Slicer Dicer is intended for the end user, but the ease of use is really not there unless someone...
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Product
Reporting Workbench is really more intended for that here-and-now operational piece. From an...
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Relationship, Operations
Epic has done a good job at supporting us remotely with go-lives, upgrades, and things of that...
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Loyalty
With the product, there are probably two barriers. One is the flexibility of the visualizations that...
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Product, Value
From an adoption standpoint, the end users enjoy using the product, and it is easier for people in...
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Operations
Epic's implementation is good. Epic’s training for Slicer Dicer is pretty good. With Slicer Dicer’s...
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Loyalty, Product
With Slicer Dicer, I would like to see self-service reporting and a replacement for Tableau....
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Value
The system is pretty good. Our budget has been the biggest barrier to our ability to achieve our...
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Product
The tool that Epic provides us is very good, but it isn't what I would consider a best-in-class...
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Relationship, Product
We always need data, and our job is to straddle the fence between high-level results of the...
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Relationship
In the big picture, Epic does keep their promises; they are very reliable. Epic is always there when...
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Relationship, Product
Epic holds on to the data, and it takes an act of Congress to get them to release data feeds to...
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Product
Epic is the best in their class, frankly. However, the new technology Epic provides is not inside...
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Operations
I'm still training people I hired a year ago on Epic's system. Epic requires team members to be...
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Relationship
Our support for Slicer Dicer is great. And the quality is getting better.
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Operations, Product
Creating one's own report has a pretty steep learning curve for an end user, especially with Slicer...
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Relationship, Operations
If we can attend UGMs and Epic XGM, things are great, but if we cannot, we lose touch with Epic's...
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Relationship
We don't have the support right now for Caboodle. Whenever we have a question about Caboodle's...
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Product
We have been using modules from Reporting Workbench for quite a while. It is our most-used tool...
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Relationship
Epic's ongoing web support is great. They are definitely proactive. I'm very satisfied for the most...
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Product
Clarity is the best product on the market. It is highly integrated and well thought out. There is no...
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Loyalty, Product
Reporting Workbench is good, but it is really more for a real-time view of things. I want to see how...
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Operations, Product
Epic preaches self-service reporting and that these tools are out there, and the end-users should be...
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Relationship
We have a new support person from Epic. They have one person who is dedicated to us; our person is...
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Product
Reporting Workbench is not clean. We have to know a bit more about it. Some of the fields that we...
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Product, Value
We wanted to look at how many leaked referrals we had to some other facilities after a certain date...
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Culture, Relationship
Epic told our executive team about some functionality and told them that we should have it, but it...
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Value
Epic's product is ridiculously expensive, but everybody seems to be okay with it and satisfied with...
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Product
The ease of use to be able to get data makes Slicer Dicer very simple. It is not very complex at all...
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Product
Slicer Dicer out of the box does not meet all our needs, but we can customize that on our team to be...
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Loyalty, Product
Slicer Dicer is a little faster and better for historical data, so if we want to do baselines and...
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Value
Epic charges us for everything and is up front, so things are accounted for, and rightfully so, but...
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Loyalty, Product
Epic does deliver new technology, but they are not exactly catching up with the industry. There is a...
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Product
Our integration is pretty seamless, especially with outside organizations. We have an integration...
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Relationship
Epic doesn't hold us back, so I would say we would buy from them again. Their solutions function,...
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Operations
Epic gives us a foundation for training, but that training doesn't necessarily cover anything and...
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Operations, Product
There are times we need to educate on the solution, how to use it, and all that. The ability to...
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Relationship
Epic supports us really well. If we are talking about people, the process, the technology, and how...
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Loyalty, Relationship, Product
When we look at what Epic has to help us in this analytics and data piece, they give us Cosmos and a...
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Relationship
I don't know that any vendor keeps all their promises. I am not sure I keep all my promises. Epic...
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Operations, Product
Epic does a good job of supporting us with upgrades. Our upgrades are clean. We have very few...
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Value
Based on the cost of Epic's new generative AI stuff and the cost of other products, Epic can still...
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Relationship, Product
From a technology standpoint, Epic needs to help us, especially in the claims area with being able...
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Loyalty, Product
From a technology standpoint with automated, machine-learning training and all that, Epic isn't...
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Product
I don't think that there is anything in the system that doesn't work. Epic provides amazing...
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Relationship, Product
Caboodle has a little room for improvement in terms of some of the things in it. At one point, we...
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Product
Caboodle has been a struggle, but everybody struggles a bit with tools. The solution is missing what...
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Operations
Epic responds in a timely manner. They have ongoing training, and that has been good. They are also...
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Product
I would say that the Caboodle infrastructure is still lacking, but is getting better. We expect...
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Relationship, Product
With Caboodle, the negative piece is that we get the benefit of everything being normalized...
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Operations
The training from Epic is top notch. I haven't seen another company that can give us as much...
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Product
Caboodle’s strengths are that billing data is normalized into one table for system-wide reporting....
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Product
We are having a certain issue, but we don't know whether the problem is with Cogito or another Epic...
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Relationship
Cogito does a very good job, and Epic always has technical support available. The system does a fair...
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Product
I would definitely like to go a little deeper into some AI and predictive things with the system,...
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Product
When we start connecting Cogito to self-service options, I don't feel like Epic gives enough...
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Product
I like the system because it is the closest thing we have to source material within Epic for data...
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Operations, Product
Cogito - Slicer Dicer does a good job of spinning out the data we are looking for, but it isn't easy...
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Product
What we are doing with Cogito - Slicer Dicer is not anything over the top, but things can get more...
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Product
The biggest benefit of the product is that it is integrated into the Epic stack and infrastructure....
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Loyalty, Product
For many big complex organizations, there is the classic Epic problem where they see their role as...
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Relationship, Product
Epic has tried to make executive dashboards. Part of the issue is that to log in to the system, we...
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Relationship, Product
Epic hasn’t been really clear in their product development or branding. There have been a lot of...
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Loyalty
Epic puts out a road map, so we don't get blindsided when something isn't going to happen in an...
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Relationship
Epic does a really good job of keeping up with what is happening, what is coming, and what is on the...
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Relationship, Operations
Epic does a very good job of documenting their data model. The vendor has user group meetings, and...
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Relationship, Product
Epic is a solid company. Out of all the vendors I work with, Epic is by far the most proactive. They...
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Relationship, Product
Caboodle is really more technical for the IT teams. One has to have the technical savviness to use it....
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Relationship, Product
Out of all of my vendors, Epic is usually the one I compare my other vendors to. They are the...
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Loyalty, Product
There are some AI capabilities that I would have hoped the product would have by now. I know Epic is...
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Product
It is easy to use the system's abilities, but we have to download information and manipulate it in...
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Product
The volume of data that we can download in Cogito - Slicer Dicer at any one time is fairly limited....
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Product
Generally, I would say that Cogito - Slicer Dicer is functional to the skill sets that we have, and...
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Loyalty, Product, Value
Cogito - Slicer Dicer has the ability to find tangible outcomes. For example, in the past, we looked...
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Product
I would rate the system higher if it had automation options for some of its analysis or if I could...
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Relationship
Our host site has some proactivity, but their proactivity is minimal.
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Operations, Product
The system is cumbersome and slow, but we haven't figured out whether that is the program's fault or...
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Loyalty, Product
We would like the system to become the sole place that we get our data from so that we can get rid...
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Relationship, Product
The tool is cool and ever evolving. Epic does their best to constantly improve based on customer...
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Loyalty, Product
Slicer Dicer is a tool that has really grown, especially with the artificial intelligence now...
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Operations, Value
Training is required to use the system. End users can't just hit the system and keep moving. Epic's...
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Relationship, Value
Epic always asks for feedback, ideas, and things like that. Epic's support has been fairly good...
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Operations
Training new users on Cogito is a challenge. The big end-user tool from Cogito is Slicer Dicer, and...
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Operations
Epic could have more training on the live workflows instead of using a test environment. Or Epic...
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Operations
When it comes to my satisfaction with training, part of that comes down to staff members having the...
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Loyalty, Product
Some of the system's limitations are being taken care of by the transition to another vendor. That...
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Relationship
Epic is extremely prompt in letting us know when they have discovered any issues.
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Product
Cogito Radar and Cogito Reporting Workbench are closely aligned because we frequently use Radar to...
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Product
One thing that is definitely important for people to understand is that there is a learning curve to...
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Relationship
By and large, Epic keeps their promises. We have received very good responses from them. When we run...
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Loyalty, Product
Radar is very mature; it has been around, and it is pretty clear what the tool can and can't do....
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Relationship
Our support from Epic has been excellent. Epic is really strong with proactive service as well.
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Loyalty, Product
The upgrades have gone well. I think there are still some hangups here and there. However, Clarity...
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Operations, Product
Slicer Dicer has its limitations. It can be a little less intuitive than we would want for the...
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Loyalty, Product
I think the usage of Slicer Dicer is trending up. And looking holistically at what Epic offers, they...
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Operations
With Slicer Dicer, Epic has tutorials built into the tool. Those are good and help us develop some...
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Loyalty, Product
Epic has come a long way with the Caboodle-based metrics and SQL they have put into the product. We...
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Relationship
Epic is like no other vendor I have ever worked with in terms of how accessible the people are at...
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Loyalty, Product
Caboodle is getting really good. Our focus is less on the depth now and more on our ability to...
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Value
Epic’s system is expensive, but that is why we are driving toward total use of Caboodle to get all...
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Relationship, Product
Epic is clearly on a course for improvement, but when I think of our end-user and self-service...
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Loyalty, Relationship
We are happy, and we have confidence in the direction the product is developing. I think it is going...
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Relationship, Product
Cogito has been good in our space, and Epic has been really great. Cogito is somewhat complex...
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Product
From Cogito's analytics standpoint, the biggest strengths are the self-service tools and the ability...
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Loyalty, Product
From the analytics perspective, Epic is moving away from third-party products to create a singular...
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Operations, Product
I want more easy functionalities for end users. I have been expecting those functionalities for a...
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Relationship, Product
Epic is constantly coming out with new Slicer Dicer data models. They constantly make changes to...
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Product
There are some constraints to Epic’s ability to produce cold, hard metrics. Epic has made some...
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Relationship, Product
Epic is constantly making updates. They do four releases a year.
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Loyalty, Relationship, Operations, Product
I would like to see Epic offer some more customization capabilities within the tools in Cogito and...
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Culture
Every application comes with a licensing agreement, so new products that Epic is building out have a...
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Value
Epic avoids charging for every little thing. Epic as an organization over the past few years with...
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Operations
We don't necessarily get training with the upgrades. We read release notes, and our TS person will...
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Relationship
Over the years, I have worked with several different vendors, and Epic is the only one that I know...
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