Cogito (Epic Only) Comments

 
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VP/Other Executive

Other Observations & Comments

Clarity is just the database, so it is critical to the people who want to do advanced analytics. It...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

Epic needs to improve the performance and scalability in Clarity. With an organization our size, we...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

One of the challenges we have with Clarity is that it is a very complex environment. People have to...

Nov 2020
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VP/Other Executive

Implementation and Training

We have struggled to implement Caboodle because our setup is different than most. It was designed to...

Nov 2020
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Manager

Implementation and Training

We had a rocky start when we moved to the Epic program. I don’t think the process was managed as...

Nov 2020
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Manager

Functionality and Upgrades

All of Epic’s recent upgrades have been very well handled. Epic gets information out.

Nov 2020
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Manager

Other Observations & Comments

We have had to come to terms with the way the program is and how it functions. Every time I bring...

Nov 2020
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Manager

Service and Support

I am still learning some things about the system, especially when we copy data over and try to edit...

Nov 2020
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Manager

Functionality and Upgrades

I like the system’s features. The system gives us the opportunity to work directly from a report. It...

Nov 2020
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Manager

Service and Support

We have staff members that went through Epic’s certification process and remain in-house. Epic’s...

Nov 2020
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Manager

Service and Support

We have analysts who can build reports for us and discuss report needs. But a lot of the work has...

Nov 2020
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Manager

Relationship

If we needed to contact Judy Faulkner, we could. That would just take a few extra steps, and we...

Nov 2020
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Manager

Service and Support

Epic certainly gives us plenty of notification on upgrades and things like that. We asked them to...

Nov 2020
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Manager

Functionality and Upgrades

Caboodle has come a long way. Early on, the system was more trouble that it was worth, and we were...

Nov 2020
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Manager

Functionality and Upgrades

Epic is usually clear about when they aren't going to do something and about what is in the works....

Nov 2020
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Manager

Functionality and Upgrades

Epic delivers things but isn't catching on. It would be cool if Epic partnered with a vendor like...

Nov 2020
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Manager

Functionality and Upgrades

Reporting Workbench is very easy to use and is very intuitive. We typically find that end users do...

Oct 2020
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Manager

Future Outlook

Reporting Workbench has great functionality. Epic is really coming out with some powerful new...

Oct 2020
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Manager

Service and Support

During the COVID-19 crisis, Epic created lots of metrics that would work with regulatory reporting...

Oct 2020
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Manager

Functionality and Upgrades

Some of the other Cogito applications couldn’t meet all of our reporting needs, so we are glad we...

Oct 2020
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Manager

Service and Support

Epic was very quick to respond to COVID-19, and they set up some time with us and went over what...

Oct 2020
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Manager

ROI / Cost (care and feeding)

Epic avoids charging for every little thing. We buy a big application, and then there is some kind...

Oct 2020
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Manager

Service and Support

We have excellent support from Epic in terms of analytics. Epic came up with solutions to assist us...

Oct 2020
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Manager

Functionality and Upgrades

Slicer Dicer has been a little bit slower in terms of Epic Cogito applications. The problem is in...

Oct 2020
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Manager

Functionality and Upgrades

Slicer Dicer's functionality has fallen a little bit between releases, but in general, it is very...

Oct 2020
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Manager

Future Outlook

Reporting Workbench does very well with driving outcomes and delivers what Epic indicated it would....

Oct 2020
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CMIO

Implementation and Training

Epic’s training is excellent. They require us to have a certified trainer, and that person became...

Oct 2020
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CMIO

Functionality and Upgrades

The system is as easy as anything. Slicer Dicer is absolutely amazing; it is just a little too...

Oct 2020
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CIO

Future Outlook

In terms of product, Epic is really doing a lot to flesh out more of the enterprise analytics...

Jul 2020
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CIO

Functionality and Upgrades

The product is very solid. It allows us to incorporate data from external sources, and it is a great...

Jun 2020
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Director

Lessons Learned

Slicer Dicer is a nice tool, and it does its job well. I am not sure that it is something that would...

Jun 2020
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Director

Lessons Learned

At the clinical level, Epic’s tools are very helpful for driving tangible outcomes. At the...

Jun 2020
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Director

ROI / Cost (care and feeding)

Epic does charge for a lot of things, and they continue to charge. I am not happy with Epic right...

May 2020
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Director

Relationship

I believe that Epic intends to keep their promises. But they usually are a couple of versions behind...

May 2020
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Director

Functionality and Upgrades

The system is ugly. It has 20,000 tables and is not really optimized for reporting. But the system...

May 2020
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Director

Functionality and Upgrades

Epic’s tools are our go-to tools for clinical and hospital operational functionalities. So when...

May 2020
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Director

Other Observations & Comments

We have good executive involvement with Epic for the enterprise contract but not for individual...

May 2020
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Director

Future Outlook

My overall satisfaction with Caboodle may move up a notch over the next 12 months because we will...

May 2020
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Director

Other Observations & Comments

With Reporting Workbench, we can create a list of patients and click into the actual chart. As an...

May 2020
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Director

ROI / Cost (care and feeding)

Epic doesn’t charge us nickels and dimes. They charge us $5 and $10. Epic shocks us with...

May 2020
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Director

Other Observations & Comments

The tool does not visualize nearly as well or as easily as other current visualization tools. So if...

May 2020
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CIO

Functionality and Upgrades

Slicer Dicer will be our centralized data warehouse model, and then we will probably have a...

Apr 2020
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CIO

Technology

The tool isn’t all that great, and on the service side, I don’t get a lot from Epic.

Apr 2020
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CIO

Relationship

Whenever Epic is criticized for something, it is in their DNA to start putting resources toward that...

Apr 2020
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CIO

Service and Support

With COVID-19, Epic was a bit late. The tools that they brought out seemed to have more bureaucracy...

Apr 2020
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CMIO

Future Outlook

The system has come a long way, but it is still not one of Epic’s more mature products. It does some...

Apr 2020
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CMIO

Relationship

I am not aware of any real support issues. Epic is proactive in the sense of getting out there and...

Apr 2020
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CMIO

Future Outlook

There is a lot of potential with the system, but I can't say that we have a lot to show for it so...

Apr 2020
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CMIO

Functionality and Upgrades

When Radar works, it is really fabulous. It just has those clunky, disjointed areas where things...

Apr 2020
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CMIO

Functionality and Upgrades

Radar is quite good, and we have generally been pretty happy with it. Radar functions well, but it...

Apr 2020
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CMIO

Functionality and Upgrades

There is a solution that is part of Cogito but is so niche that it doesn't fit easily into any of...

Apr 2020
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CMIO

ROI / Cost (care and feeding)

It is always hard to say whether we received our money's worth, but I think the Cogito products are...

Apr 2020
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CMIO

Functionality and Upgrades

We are using Radar's dashboards fairly extensively. We did a lot of workflow streamlining in one of...

Apr 2020
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CMIO

Relationship

Epic keeps their promises with the Cogito tools. Each area has its limitations, but Epic has done a...

Apr 2020
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CMIO

Interfacing and Integration

When it comes to the implementation services for Radar, I find that a lot of Radar things often fall...

Apr 2020
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CMIO

Implementation and Training

In terms of the ongoing training, things just seem to slip through the cracks sometimes. Things are...

Apr 2020
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CMIO

Functionality and Upgrades

Reporting Workbench is not designed to meet all of our needs today. The tool is lightweight, and...

Apr 2020
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CMIO

Interfacing and Integration

We can achieve all of our interoperability goals with Reporting Workbench. We don’t have any...

Apr 2020
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CMIO

Functionality and Upgrades

There is a bit of a learning curve in terms of the ease of use for end users. The system isn’t very...

Apr 2020
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CMIO

Technology

When it comes to delivering new technology, things with Reporting Workbench have really fallen...

Apr 2020
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CMIO

Functionality and Upgrades

Most of the application analysts are very good at supporting our analysts on Reporting Workbench....

Apr 2020
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CMIO

Functionality and Upgrades

In terms of driving tangible outcomes, Reporting Workbench is so integral to a lot of how we do...

Apr 2020
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CMIO

Future Outlook

I don't foresee Clarity going away anytime soon. It is one of the reasons why Epic branded Cogito as...

Apr 2020
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CMIO

ROI / Cost (care and feeding)

With the Cogito tools, I am not aware of a big incremental cost. We did use the Cogito services for...

Apr 2020
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CMIO

Technology

Clarity is a pretty robust product, but it is also getting a little long in the tooth. It is a...

Apr 2020
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CMIO

Service and Support

We get good support for Clarity. I can't even think of a time that we had support problems.

Apr 2020
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Director

Interfacing and Integration

Integration is Epic's focus with this product. The product integrates all of the data sets,...

Apr 2020
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Director

Service and Support

Epic has put a huge investment in analytics and building new technology. They have been very...

Apr 2020
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Director

Other Observations & Comments

We pay a lot for what we get from Epic, but what we get is usually pretty good. That is why Epic is...

Apr 2020
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Director

Service and Support

We recently started working with Epic's technical support, and they have generally been very...

Apr 2020
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Director

Implementation and Training

Epic’s training was very good. We have been to their site to do training, and we have several...

Apr 2020
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Director

Functionality and Upgrades

The product does what Epic wants it to do, but it is easy to get confused sometimes. I don’t really...

Apr 2020
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Director

Functionality and Upgrades

Epic is really good from an upgrade and implementation standpoint.

Mar 2020
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Director

Interfacing and Integration

I would give Epic a low rating on interoperability. If we implement any system that is outside of...

Mar 2020
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Director

Functionality and Upgrades

I would recommend some of the products from Epic, but I wouldn’t recommend Clarity or another module...

Mar 2020
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Director

Functionality and Upgrades

I might not buy Caboodle again if it were up to me, but I would buy the rest of the Epic modules...

Mar 2020
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Director

Relationship

Epic is passionate about driving tangible outcomes, so I would give them a pretty good score on that....

Mar 2020
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Director

Relationship

From a ranking standpoint, I would say Epic is probably lower when it comes to keeping promises....

Mar 2020
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Director

Technology

Epic delivers new technology that meets our needs. They are trying to create and work with new...

Mar 2020
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Director

Service and Support

When it comes to Epic’s support, we felt like there was more technical support to reach out to...

Mar 2020
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Director

Service and Support

Epic is a little bit more proactive in terms of service because they have things in place that they...

Mar 2020
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Director

Other Observations & Comments

I wouldn’t recommend every Epic solution to a peer or friend because it depends on the product....

Mar 2020
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Director

Other Observations & Comments

We have no charge with Epic because we are an Epic client. That is how just things come out of the box....

Mar 2020
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Director

Functionality and Upgrades

The ease of use for end users is a big part of the burnout issue that we have. For the frontline...

Mar 2020