Cogito (Epic Only)
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
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User Commentary
The product helps drive all the clinical decision-making that we do inside our organization.
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Our biggest issue has been the difference in the way Epic defines things versus the way our...
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We use Caboodle as our normal reporting system for operational reporting. The system does a very...
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Epic isn't the cheapest vendor on the market, but they are the best.
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Our people are learning how to use the product perfectly, but there are still some areas of...
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There have been things that Epic has said the product can do but when we get down to it and start...
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When we create dashboards, we can do a lot to add the reporting workbench tool's summaries to the...
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We are doing a cleanup of our analytics catalog right now. We are not allowed to put tags on some of...
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We have expanded our use cases for the reporting workbench tool by using templates. That allows us...
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Epic's system is a huge investment for us, and our goal is to use this system first for reporting as...
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Epic has done a pretty good job with us and with our integration goals. They help more around our...
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Epic is responsive when we call them. We have a technical services representative who we work with...
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We have been able to leverage the solution a whole lot more than other Cogito modules because it is...
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Usually, Epic is transparent if we need an extra license for something that we don't have. They will...
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There are a lot of things we can do with the product now. Users can personalize the dashboards and...
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There is more we could do in terms of receiving our money's worth from the product, but I don't...
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We have been able to include the types of reports that we need on the radar tool's dashboards, and...
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We have a couple of resources we work with on our side called Epic BFFs. We also have somebody who...
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The system provides the user with the ability to configure different types of quality measures. One...
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The reporting workbench is really limited to small data sets or small outputs. There are different...
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We get very good outcomes from our process. We have built out a lot of different quality measures by...
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Radar's limitations really boil down to flexibility. Other tools provide a wide range of...
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Epic used to do upgrades over a much longer time period. Now they have moved to shorter upgrades.
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End users definitely need training. Radar is not something people can just pick up and use right away....
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Reporting Workbench is Reporting Workbench. We have had it forever, and it is a tool I only use very...
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The solution has been a game changer. When there is a shortage of a medication, we can use the...
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We have had recent training. We always have people reading up on the product and have new folks...
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Some of the use cases of the system are evolving as we get a little more maturity within the...
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The system is a reporting database that answers retrospective questions and not real-time questions....
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It seems that Epic is really focused on improving the system. They are dumping truckloads of money...
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As far as new implementations go, I would almost dare say there is no such thing as a product...
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We love Epic's support team. They call me within minutes after I reach out. That is great. If I am...
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Epic really encourages the use of their products rather than discouraging use by overcharging. They...
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The Radar dashboards are one key reason we love the Cogito suite. They are in our clinicians'...
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Within the Cogito suite, there is some distinction between each of the solutions. We typically try...
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Customers who really want to be able to manipulate data will want the solution.
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The solution has different data models, so we have to educate people about whether their data is...
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Epic has been cranking through new releases. That has been great. They keep rolling out new models...
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Caboodle is really for external data sources that we are bringing in that are not coming from Epic....
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The system is easy to use visually and make changes. It is really hard to drill into the data, so...
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The product is restricted, and it is hard to work with compared to some of the vendor's other...
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The product works fine. It is easy to use, and it allows us to manipulate reports and data. In my...
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I am not a fan of the solution. I wish that it were more intuitive. I cannot for the life of me...
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The vendor has training videos for the system, but our IT people are overworked and are being pulled...
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The vendor's people are very accessible. If we ever have questions, then we can easily go to the...
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We had some dashboards built so that the data went through another Epic product and then through...
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In the past, I wanted to do an analysis and was trying to write a report in Caboodle. I couldn't...
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As a data warehouse, Caboodle is fine. But because of our organizational strategy, I don’t know...
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If there is something we want that is not in the product, then we ask for it, and it gets built....
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The product is more of a self-serving platform. It really just has initial training. Then if we want...
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Slicer Dicer's reporting is very basic unless we decide to go in ourselves and make it more robust...
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Epic charges a lot of money, but the vendor is very consistent, and we get good support.
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Epic has one full package, and we get everything with the full suite. We don't feel nickel-and-dimed....
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Clarity is Epic's base product when it comes to reporting. All the data first comes into Clarity....
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Epic is moving away from Clarity and moving more toward Caboodle and Slicer Dicer. In Clarity, every...
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When it comes to integration, we are all on Epic's system. We have very few third-party clinical...
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I have had no issues that I am aware of where something hasn't worked as Epic presented it to us....
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I have never had to reach out to anyone at Epic beyond my TS person. I talk to them frequently, and...
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There are some instances where an end user needs some hands-on training because a workflow in the...
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I always talk to a live person when I call Epic’s network operations center. I have never been put...
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We knew ahead of time what was expected of the product. We knew what we were going to be measured on...
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We would like Epic to have better communication and alignment with our timelines when it comes to...
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I get emails and phone calls from Epic, and they alert all the proper people at our organization. If...
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Epic basically forces customers to buy the Cogito suite and utilize those tools. Epic wants us to...
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Caboodle is only a smaller subset of Clarity. Every time we need something, we need the DBA or the...
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A few years ago, Epic was looking to partner with third-party tools, but now I think they have given...
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Everything is cloud based now, but Caboodle is not, and that is kind of a problem. We would buy the...
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The functionality of the system is not quite what we expected. It takes a lot of work to get the...
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Epic is trying with their executive involvement, but we don't get that involvement.
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Epic doesn't really have any training. We can take the classes, but we have to train the average user....
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Slicer Dicer works only with a subset of information. To me, it causes more problems than it is...
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We want to share reports in Caboodle. That is a high-priority functionality for us.
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Epic does a very good job with support. We pay for it, but the people are there.
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I would like more education on Epic's system because there are thousands of tables in the system....
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Epic told us we need to convert our reports to the Cogito SQL, which is a joke. Reporting Workbench...
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The tools have changed, and the system was built with old IT tools and old language. Epic has since...
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When we take an upgrade or implementation, it comes in a package. Everything is one big effort. We...
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The vendor's training is good but expensive. That is my only caveat.
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The vendor doesn't keep all of their promises. The vendor delivers tools that work, but those don't...
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Epic is very good with support across the board.
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Caboodle has a lot of data integrity.
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I don't want to characterize Epic as a bad or difficult vendor to work with. We just know there are...
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In regard to the vendor keeping promises, that has been an issue in the presales and account...
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The vendor's biggest strength is that they work with more large health systems than any other EHR...
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The dashboards, reports, and other tools in Slicer Dicer are still archaic. We do a lot in another...
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The vendor is excellent with their implementation services. We never have any issues with getting...
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We like the solution. It does exactly what Epic says it is going to do. We haven't had any...
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Sometimes, Epic’s newest technology is not quite there, but that is true of most vendors. So I...
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Epic’s support is excellent. The customer support people are great. If there are security concerns...
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I like Epic as a vendor very much. They are always good about keeping all of their promises. As an...
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Radar is a dashboarding feature within Cogito that uses live data from Chronicles. Radar is a great...
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We are putting a lot of our time and attention into Slicer Dicer as a self-service reporting...
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The system is comprehensive; it has something for every need.
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Each of Epic’s analytics products is designed to have a specific function in an analytics...
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Epic has a robust road map for all their products. They have their road map nailed down.
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In general, our experience with Epic has been very positive. Epic is enhancing their analytics...
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The system is slick. It has a powerful foundation for cohort identification and trending. Slicer...
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The system can deliver information that someone in a clinic would typically be looking for. I can...
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The system's only limitation is the vendor's data model, and that is built within. We can't perform...
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Sometimes, it can be overkill when vendors' executives want to take up an organization's executives'...
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Epic keeps most of their promises, but in some moments, they don’t. I don’t know that it is possible...
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Slicer Dicer comes with the Epic system, so in that respect, it is free.
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I just saw some things that came up at Epic UGM. I am hoping that there will be some things that...
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Epic’s EMR is top notch and expensive. A lot of the BI products that can do analytics are not cheap....
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There needs to be a bit more training. Epic gives us an introduction of Slicer Dicer, but there is...
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The Epic upgrades have matured quite a bit. Slicer Dicer leverages the Epic data warehouse Caboodle,...
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Epic is making a lot of enhancements. That is nice because Epic gives us a framework for where to...
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When we first went live, Caboodle wasn’t as built out as it is now. We have been trying to...
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The biggest issue that we have is the timeliness of the data. When we extract data from the system...
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Epic is usually pretty good about charges. There are some things that they charge for, but they are...
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Epic products are very much made to integrate.
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Caboodle users have to be trained on whatever tool the system is going to read from. The tools don’t...
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The support is not bad. It is not like it is terrible; it is not like I am calling a cable provider...
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The one thing with Epic is a lot of the out-of-box things are for inpatient care, and we are not an...
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Caboodle comes with some methods, so we don't have to purchase those separately.
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Caboodle needs all of the clarity data.
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The vendor has made some enhancements and added some security features to the system.
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It is difficult to import or export data with the system. The system isn't really meant for nice...
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The system is really expensive, but it comes with the vendor's whole implementation team. We did...
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If users don't get trained on the system, then they won't know what to do with it right out of the box....
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Epic's support is great. With Epic, I have an assigned person. I can email them, and they will email...
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Epic checks in with me all the time. We have regular meetings where we meet with one of their executives....
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The system's reporting workbench is great for driving tangible outcomes. I don't know the solution's...
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We have to get certified and keep the maintenance going on the system. After every upgrade, I have...
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I am not sure what kind of training is available for Slicer Dicer. Epic has really good support.
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Epic is moving away from the reporting workbench. That is their old reporting tool, and they are...
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Caboodle has SQL databases that are really more dependent on our skill than the vendor's. Epic did a...
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Epic is really good at phone and web support.
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Epic resolves most of our issues. We call them, and they just solve the issues during the calls. If...
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Caboodle is easy to use. I would strongly recommend it. Caboodle provides a lot of functionality. It...
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I would like to move everything in Caboodle over to the cloud so that it can be available to us there....
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Caboodle is a low-cost system. The system is flexible and extendable, and it integrates with...
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