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Ryan Pretnik
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User Commentary

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Manager

Functionality and Upgrades

The responsibility for doing the product's build rests heavily on the analyst. I don't think users...

Feb 2023
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Director

Functionality and Upgrades

The person that made the product definitely hasn't done frontline work before. The product is built...

Jan 2023
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Director

Implementation and Training

Our internal people are supposed to be trained on the product, but the people are not well trained....

Jan 2023
||
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Director

Other Observations & Comments

Our organization needs a vast amount of reporting, and Epic offers huge amounts of data to do...

Jan 2023
||
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Director

Implementation and Training

We would like some end-user documentation tip sheets. We just want a five-page document that tells...

Jan 2023
||
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Director

Other Observations & Comments

We have had several different technical support people over the years. Our last technical support...

Jan 2023
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Director

Functionality and Upgrades

Epic is very forward thinking. They are adding more functionalities to Clarity, and those are making...

Jan 2023
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Director

Functionality and Upgrades

We expected more out-of-the-box metrics for some regulatory things Radar doesn't currently have,...

Jan 2023
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Director

Functionality and Upgrades

Over the past two upgrades, Epic has added functionalities to connect the data models in Slicer...

Jan 2023
||
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Director

Other Observations & Comments

We expected to do less when we went to Epic because they have thousands of metrics, tens of...

Jan 2023
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Director

Functionality and Upgrades

We would like for Epic to make Slicer Dicer a little more user friendly. It has a user interface,...

Jan 2023
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Director

Service and Support

Epic has a really good internal support system that we use. We can open up a ticket, and the vendor...

Jan 2023
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Director

Interfacing and Integration

Epic looks at other third-party applications that work to keep their products comparable and...

Dec 2022
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Director

Technology

Epic seems to be on the cutting edge of new technology. They let us know when something is coming...

Dec 2022
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Director

Relationship

Epic has never promised something and then gone back on their promise.

Dec 2022
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Director

Functionality and Upgrades

We haven’t had any issues with the system where the responsiveness hasn't been where we thought it...

Dec 2022
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Director

Functionality and Upgrades

The project we are engaging the tool for is very complex. Working with other data sets, vendors,...

Dec 2022
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Director

Lessons Learned

There are huge promises, and the tool is very valuable, but achieving the reality is very difficult....

Dec 2022
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Director

Lessons Learned

Epic has resources, but we haven't leveraged those resources. That is on us.

Dec 2022
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Director

Service and Support

Caboodle is great but requires a lot of configuration and management. Epic is really good at helping...

Dec 2022
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Director

Functionality and Upgrades

The solution isn't as flexible as we would like it to be, and it doesn't have all of the...

Dec 2022
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Director

Other Observations & Comments

We want to create custom data models with the system. That will be tough. We haven't really started...

Dec 2022
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Director

Functionality and Upgrades

The solution has a way to go in terms of its visualizations. That is a struggle. The system is...

Dec 2022
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Manager

Functionality and Upgrades

Epic’s strength is they have exceptional documentation, both for consumers and developers. The flow...

Dec 2022
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Manager

Service and Support

Epic’s technical support is great. Epic has regular meetings with my team and stays engaged. The...

Dec 2022
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Manager

Implementation and Training

Epic does very well at training and education. The vendor continually releases training for new...

Dec 2022
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Manager

Other Observations & Comments

Clarity is complex when it comes to understanding data. Someone can be a great SQL programmer and...

Dec 2022
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Manager

Future Outlook

As part of our strategy, we are moving away from third-party products and toward Epic’s ecosystem....

Dec 2022
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Manager

Other Observations & Comments

There is maintenance with any system, but it would be nice if Epic could lessen the maintenance of...

Dec 2022
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Manager

Functionality and Upgrades

The upgrades are applied for us in Caboodle because we are in a hosted environment. Most of the...

Dec 2022
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Manager

Functionality and Upgrades

There are times when we find that we are missing a filter that might be really key. Our...

Dec 2022
||
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Manager

Functionality and Upgrades

Epic will often give us different gold-star tasks to implement so we can supposedly use the system...

Dec 2022
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Manager

Service and Support

Epic's support team is pretty good. If I escalate something to them or give them a phone call, the...

Dec 2022
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Manager

Functionality and Upgrades

We are having issues with the metrics where we pull data from either Caboodle or Clarity using an...

Dec 2022
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Manager

Other Observations & Comments

We take an Epic-first approach for reporting because Epic's system is where our clinicians are...

Dec 2022
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Manager

ROI / Cost

Epic avoids unexpected costs where they can. If they have the knowledge to do so, they try to advise...

Dec 2022
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Manager

Service and Support

Usually, if we need to talk to somebody from Epic, they are very responsive. We are able to meet...

Dec 2022
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Manager

Functionality and Upgrades

Epic’s metric framework can be limiting, and we have had most of our issues with the system's...

Dec 2022
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Manager

Functionality and Upgrades

With other products, there are things that end users can do to be able to see details that make more...

Dec 2022
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Director

Functionality and Upgrades

I like that the system is in real time. I also like that we can access everything directly in...

Nov 2022
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Director

Functionality and Upgrades

I would like to see the ability to summarize a little easier in the system. When we are working with...

Nov 2022
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Manager

Functionality and Upgrades

We have been using Clarity for quite a long time. Epic has added on so many other front pieces of...

Nov 2022
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Manager

Functionality and Upgrades

When Epic is trying to do development on things, things can take some time. We submit ideas all the...

Nov 2022
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Manager

Service and Support

One of the things that I would like to see happen, whether from the technical representative or from...

Nov 2022
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Manager

Other Observations & Comments

The tool can be complex when we have really complicated queries. Also, if we need the reports that...

Nov 2022
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Manager

Relationship

Generally, Epic is good with their certification training. But the other training that we have to...

Nov 2022
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Manager

Functionality and Upgrades

The workflow for encrypting files is really clunky. Epic needs to plug up that hole. That would...

Nov 2022
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Director

Functionality and Upgrades

I like that Caboodle brings together hospital billing and professional billing transactions. That...

Nov 2022
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Director

Functionality and Upgrades

Epic has done a really great job with their dictionary, and if they were able to tie their...

Nov 2022
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Director

Future Outlook

Caboodle is a pretty mature product at this point; it has been around for a very long time. Epic has...

Nov 2022
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Director

Service and Support

In general, we have really good support for Caboodle; Epic's support team is great compared to other...

Nov 2022
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Director

Technology

Caboodle has been out for several years and has become the core operational data warehouse for a lot...

Nov 2022
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Director

Other Observations & Comments

One of the hardest things we still have questions about is the massive different pieces of our...

Nov 2022
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Director

Functionality and Upgrades

At the highest level, Caboodle is the basis for our organization's reporting and analysis. While not...

Nov 2022
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Director

Service and Support

The biggest thing I would like to see is the continued development of the data models that Epic...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

There are certain things that Slice Dicer seems to work better on. I sometimes start with Epic’s...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

My only real complaint about Slicer Dicer is the display. I can't always get more details or open up...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Reporting Workbench is one of my favorite analytics platforms besides Epic’s Slicer Dicer product....

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

My biggest issue with the product that I consistently have to deal with is that depending on how I...

Nov 2022
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Analyst/Coordinator

Service and Support

I haven’t used the phone support, but I have been able to look things up on the web.

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

There are limitations to the product's display. That is because of how the reports are set up. We...

Oct 2022
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Analyst/Coordinator

ROI / Cost

I have had really good success with the product. Using the product, I have created multiple reports...

Oct 2022
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Manager

Functionality and Upgrades

We use the system when we need up-to-date data. We can see today's data. If there is an issue and we...

Oct 2022
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Director

Functionality and Upgrades

The system is fairly easy to use, and it has all of our clinical and operational data. However, our...

Oct 2022
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Director

Functionality and Upgrades

The tool has given us a high level of self-service. Our department heads find the tool very helpful...

Oct 2022
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Director

Other Observations & Comments

The top-tier version of the product comes with most things. Buying the top-tier version of the...

Oct 2022
||
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Director

Functionality and Upgrades

Epic does a good job of taking all their model content forward with them. If we have a lot of exotic...

Oct 2022
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Manager

Relationship

I don't think any vendor keeps all their promises, but there are far worse vendors out there than...

Oct 2022
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Manager

Interfacing and Integration

Epic's solution is a one-stop solution, but it does integrate well with the other items that we have....

Oct 2022
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Manager

Functionality and Upgrades

Our administrative staff uses the product to get quick information and answer questions so they can...

Oct 2022
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Manager

Functionality and Upgrades

We are getting what we expected from the product. We can get medication data in a more detailed report....

Oct 2022
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Director

Service and Support

Epic is happy to assign a consultant to help us when we want to make changes to Caboodle so that it...

Oct 2022
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Director

Lessons Learned

Caboodle is a very broad and highly complex data warehouse environment, and our end users don't...

Oct 2022
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Director

Interfacing and Integration

Caboodle doesn't accommodate data for paid claims as well as we need it to. I look forward to the...

Oct 2022
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VP/Other Executive

Service and Support

Epic is continually working on their solutions. The challenge from an analytics perspective is that...

Oct 2022
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VP/Other Executive

Relationship

I am a fan of Epic; they are really good partners in general. They not only partner with us but help...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

We have seen a huge increase in self-service use since we adopted Epic's self-service tool.

Oct 2022
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VP/Other Executive

Future Outlook

Epic has a really good road map. They are working toward the things that they need to be working on.

Oct 2022
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Director

ROI / Cost

We have a new model in production with Epic that we will be able to use to calculate the no-show...

Oct 2022
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Director

Functionality and Upgrades

Reporting Workbench is well baked. It is great. The product allows a bit of self-service, but it...

Oct 2022
||
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Director

ROI / Cost

In general, Epic keeps their promises because we have gotten so much value out of the system, even...

Oct 2022
||
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Director

Functionality and Upgrades

With Slicer Dicer, we are able to determine the number of prescriptions that were potentially...

Oct 2022
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Director

Functionality and Upgrades

Even though Slicer Dicer is a newer product, I wish that there were more models and that the...

Oct 2022
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Director

Future Outlook

Slicer Dicer needs to evolve, and I know the vendor is putting a tremendous focus on development....

Oct 2022
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VP/Other Executive

Functionality and Upgrades

Slicer Dicer is a data visualization tool. We are probably immature relative to the potential that...

Oct 2022
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VP/Other Executive

Other Observations & Comments

One of the challenges with Epic is that the products have evolved so much over the years. Slicer...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

Slicer Dicer has a lot of data quality issues. It is missing data governance and data management...

Oct 2022
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Director

Interfacing and Integration

There are two things that I feel are missing from Caboodle. The system does not handle data from...

Oct 2022
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Director

Functionality and Upgrades

When I was in presentations about Caboodle and Healthy Planet, the presentations made it seem like I...

Oct 2022
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CMIO

Relationship

The Epic suite does not quite meet all of our needs. When we tell Epic things like that, they will...

Sep 2022
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CMIO

Sales and Contracting

Epic is typically honest about what they expect for Caboodle, but they do tend to oversell it and...

Sep 2022
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CMIO

Functionality and Upgrades

Epic is a great partner, but they are still marginal in the data warehouse space. There are much...

Sep 2022
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CMIO

Service and Support

Epic is very helpful, and we can talk to them about issues. They can help us navigate some things...

Sep 2022
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Manager

ROI / Cost

We understand the cost of the product's reimbursements for our virtual care visits and which...

Sep 2022
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Manager

Interfacing and Integration

Epic's products work really well with other Epic products and with other vendors' products. We have...

Sep 2022
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Director

Relationship

We are fortunate enough that our Community Connect host allows our internal analytics team to do our...

Sep 2022
||
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Director

Functionality and Upgrades

The product has a very robust database. There is good documentation that the analytics catalog is...

Sep 2022
||
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Director

Future Outlook

Cogito's Reporting Workbench tool is another area Epic is investing heartily in. The traditional...

Sep 2022
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Director

Functionality and Upgrades

Caboodle is a data dictionary that updates in real time. I don't know what else we could expect from...

Sep 2022
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Director

Other Observations & Comments

The system has a couple of gaps. Its registration piece doesn't have all of the measures that it...

Sep 2022
||
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Director

ROI / Cost

I don't want to pay for Caboodle again, but I would get the solution again if it were free. Epic has...

Sep 2022
||
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Director

Service and Support

We have gone through a couple of sets of the vendor's technical service folks. The technical-service...

Sep 2022
||
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Director

Implementation and Training

The vendor's training has been good. Epic can be a little pedantic when it comes to the rules they...

Sep 2022
||
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Director

Relationship

The vendor emails us bulletins about reportable issues that we can look at. If Epic feels that...

Sep 2022
||
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Director

Service and Support

The vendor's executives are empowered, but their company is very hierarchical, so those executives...

Sep 2022
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Analyst/Coordinator

ROI / Cost

We are happy with the technology stack we have for data and analytics. We recently started bringing...

Sep 2022
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Analyst/Coordinator

ROI / Cost

From an efficiency standpoint, we write queries much faster. When someone is writing a query and...

Sep 2022
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Analyst/Coordinator

Technology

The benefits of the product are that we write queries much quicker, there is less time spent coding,...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We wanted Epic to help us ingest government data in a turnkey way, and maybe that is what Epic...

Sep 2022
||
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Analyst/Coordinator

Service and Support

We always have someone we can go to if we need something from Epic.

Sep 2022
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Analyst/Coordinator

Lessons Learned

I would tell others that when we implemented the product, it took us a good amount of time with a...

Sep 2022
||
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Director

Service and Support

Epic's web portal is very good. I have never had any issues with it. When we call the vendor,...

Sep 2022
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Director

Functionality and Upgrades

We pull a lot of data out of the system for clinical, financial, and operational things. If someone...

Aug 2022
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Director

ROI / Cost

We love the system, and we get a lot of value out of it. One outcome that we have seen from using...

Aug 2022
||
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Director

Functionality and Upgrades

Epic does a good job of making their data dictionary available, and we use that extensively. Once...

Aug 2022
||
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CIO

Technology

We have discovered that Epic is not as responsive as we would like them to be from time to time on...

Aug 2022
||
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CIO

Functionality and Upgrades

The product and the data structures are just too hard to understand for end users to do self-service...

Aug 2022
||
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CIO

Functionality and Upgrades

Healthcare, being the industry that it is, causes us to need more than a tool; we need a product...

Aug 2022
||
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CIO

ROI / Cost

We are having to do all the heavy lifting. We are having to take all the reports that are generated...

Aug 2022
||
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Director

Future Outlook

We have made Slicer Dicer available to everybody. Our goal was to have a self-service analytical...

Aug 2022
||
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Director

Functionality and Upgrades

The system is missing some pieces of functionality. The data models, filters, and metrics available...

Aug 2022
||
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Director

Sales and Contracting

I would not buy the system again knowing the amount of work it takes to make it a fully functional...

Aug 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Epic stays on top of updates for Clarity, and we continually update the system.

Aug 2022
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Director

Functionality and Upgrades

Epic could improve their data governance. The tools we use have a data dictionary that is...

Jul 2022
||
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Director

Functionality and Upgrades

Using Reporting Workbench for integration isn't easy. There are limits to how much data the system...

Jul 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

The system has been the main data source that we have used for analytics or data extracts. The...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

I haven’t seen many changes with the system. It is a complicated database. There are a lot of...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We have experienced outstanding and extensive training with Epic. The people we work with have...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Radar provides easy access to the EMR for our operational leaders. The tool has been a good feature...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We made a strategic decision to make Caboodle our central data warehouse instead. Since then, the...

Jul 2022
||
(0)
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 or  to see details.

Director

Relationship

There has been a lot of improvement with Caboodle’s implementation services. We shared that some of...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

The system is really helping with our self-service analytics. It alleviates some of the strain on...

Jul 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

One issue that I have with the product is its design. We have positive outcomes when we are able to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I use the product to look at how many patients we see in a particular region or how many types of...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

It would be helpful if Epic had workshops available. When I go to the print material, I just get...

Jul 2022
||
(0)
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 or  to see details.

Manager

Future Outlook

I just hope that Epic works on the product. I am an optimist, and I think that maybe the product...

Jul 2022
||
(0)
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 or  to see details.

CIO

Functionality and Upgrades

Reporting Workbench is supposed to be arranged in rows and columns, and it is doing a decent job in...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic brings their executive team to the table whenever we need them to.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

There are always things that I wish were better. I would love for Clarity to be more real time. Epic...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Lessons Learned

We would probably not purchase Clarity again; the system has been a pain. We struggle to get Clarity...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Slicer Dicer is meant to be a dashboarding tool, but it is not Tableau's product or Power BI. We are...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

This tool, not Epic as a whole, is not very flexible with interoperability.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

Epic has big plans for Slicer Dicer, and I think our satisfaction will change.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The system is not using advanced technology yet, but it does make reporting easier.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

One thing I would like to see in the system is the ability to pull a widget out and put it easily in...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We can give feedback to Epic, and what we bring up gets addressed, but not everything gets covered....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost

The product helps drive all the clinical decision-making that we do inside our organization.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Our biggest issue has been the difference in the way Epic defines things versus the way our...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We use Caboodle as our normal reporting system for operational reporting. The system does a very...

Jun 2022
||
(0)
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 or  to see details.

CIO

ROI / Cost

Epic isn't the cheapest vendor on the market, but they are the best.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Our people are learning how to use the product perfectly, but there are still some areas of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There have been things that Epic has said the product can do, but when we get down to it and start...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When we create dashboards, we can do a lot to add the reporting workbench tool's summaries to the...

Jun 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We are doing a cleanup of our analytics catalog right now. We are not allowed to put tags on some of...

Jun 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We have expanded our use cases for Reporting Workbench by using templates. That allows us to create...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Epic's system is a huge investment for us, and our goal is to use this system first for reporting as...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic has done a pretty good job with us and with our integration goals. They help more around our...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is responsive when we call them. We have a technical services representative who we work with...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have been able to leverage the solution a whole lot more than other Cogito modules because it is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Usually, Epic is transparent if we need an extra license for something that we don't have. They will...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are a lot of things we can do with the product now. Users can personalize the dashboards and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

There is more we could do in terms of receiving our money's worth from the product, but I don't...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have been able to include the types of reports that we need on the radar tool's dashboards, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have a couple of resources we work with on our side called Epic BFFs. We also have somebody who...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system provides the user with the ability to configure different types of quality measures. One...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The reporting workbench is really limited to small data sets or small outputs. There are different...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We get very good outcomes from our process. We have built out a lot of different quality measures by...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Radar's limitations really boil down to flexibility. Other tools provide a wide range of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Epic used to do upgrades over a much longer time period. Now they have moved to shorter upgrades.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

End users definitely need training. Radar is not something people can just pick up and use right away....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Reporting Workbench is Reporting Workbench. We have had it forever, and it is a tool I only use very...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The solution has been a game changer. When there is a shortage of a medication, we can use the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

We have had recent training. We always have people reading up on the product and have new folks...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Some of the use cases of the system are evolving as we get a little more maturity within the...

Apr 2022
||
(0)
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 or  to see details.

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