Cogito (Epic Only) Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
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User Commentary
Relationship
I have a standing meeting with my Epic technical managers, so if I need anything, we can go over it....
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Product
We don't leverage Cogito very much. There are small components we use. There are external data...
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Operations
Epic’s training program is pretty robust. It is actually the most engaging one I have seen on the...
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Relationship, Operations
Epic has a lot of knowledgeable people with a lot of good connections, so if someone doesn't know...
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Product
There is always a little bit more work to be done, and we have just found a little bit of...
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Loyalty, Relationship
The vendor's road map is strong, and there are definitely things that we have asked for or...
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Loyalty, Relationship
The level of support we get from the vendor is more aligned with a clinical environment. We are...
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Loyalty, Relationship, Operations, Product
There needs to be an understanding of different clinical perspectives from Epic. Our organization...
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Product
Epic’s patient matching tools may seem a little clunky at first, but patient matching is a really...
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Culture, Value
The solution doesn't have just one flat fee; for example, the value-based performance module has a...
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Product
Cogito is not infinitely customizable in the way that many open source tools are. We can't fully...
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Product
Our organization’s current barriers to achieving desired outcomes with our data analytics priorities...
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Loyalty, Product
The latest substantial thing is that Epic has put a lot of effort, time, and resources into...
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Loyalty, Product
We have a footprint need where if we want to look at hospital admissions, we don't know where to...
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Product
One of the new features that was turned on is pretty amazing and cool. It is for dashboard insights....
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Culture, Value
We might not like the price tag, but it is fair. There have been instances in which Epic has said...
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Relationship, Operations, Product
For a lot of places, the way Epic has made their design decisions works well, especially for health...
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Product
Cogito is a solid analytics platform for Epic. However, Epic lacks an enterprise-wide analytics...
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Relationship, Product
When it comes to the integration, we have run into some roadblocks due to our security requirements....
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Loyalty, Value
The quoted price Epic gave us to move Cogito to the cloud platform was a serious sticker shock. It...
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Loyalty, Product
Cogito provides data insights and intelligence from massive amounts of clinical information. The...
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Loyalty, Product
I have multiple instances of the system, and I want to do abstraction and deep analysis across...
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Operations, Product
We do very little testing on some things. We just turn Cogito on. We can do upgrades to things with...
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Relationship, Product
Epic is doing better than they have done in the past. They are really trying to drive outcomes. I...
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Product, Value
I would rate the interoperability at the top of the scale. And that could surprise some people. But...
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Product, Value
The overall product quality is not perfect. I would rate it slightly below the top of the scale. For...
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Loyalty, Product
We can't append to ad hoc data using the quick ingestion process. That is something that Epic is...
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Loyalty
Epic is moving to the cloud over the next couple of years, and they will be on Azure and Fabric,...
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Product
People think of Caboodle as an Epic tool. It is part of the Cogito services, but outside of that, it...
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Product
We use Epic’s predictive analytics. We use their AI, and we haven't found any of the things we use...
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Value
Epic charges when they can, so they don’t avoid charging. Epic charges for training too. For...
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Relationship, Product
Epic’s AI tools are branded as these godsends for problems, and out of the gate, they don’t work,...
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Relationship, Product
If I look across the board, there isn’t a lot of competition, and that is just the way things are...
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Relationship
Epic's support is through a ticketing system, and when we go through the system, we have layers of...
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Loyalty, Relationship, Product
Epic is listening to providers, clinicians, and other people who use the tools. Epic is actually...
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Loyalty, Relationship, Product
The dream is there with the system; it is the idea of having all the data analytics and data science...
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Product
In our governance strategy, we are trying to put a general sense of risk assessment. We want to know...
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Loyalty, Value
If the decision were up to me, I would probably buy the system again. When I talk to Epic, they have...
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Product
The ease of use is not terrible. The system is being underutilized because it just isn’t that...
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Product
The biggest problem we have with integration is that we can make a custom solution, but we can...
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Product
The tools don’t work, so if we have a model that runs outside of Nebula, we can't tag anything...
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Operations
The implementation is pretty slick. The teams internally do a really good job.
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Product
The system's developments and customizations take far too long. The system's interface is clunky,...
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Product
The system is generally a great tool. However, using the system requires a high level of technical...
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Product
Epic’s methodology is basically that they come up with a product, but it is not ready for prime...
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Culture, Value
I feel like Epic avoids charging for every little thing, but not everyone feels that way. Since we...
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Product, Value
The biggest benefit that we have experienced with Cogito has been its seamless integration into our...
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Product
Epic is continually improving Cogito. That is great to see. However, since reporting isn't the main...
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Product
Epic does a good job, but we don't always take their advice about operationalizing the insights...
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Relationship
We have been with Epic for many years. Epic has been a great partner.
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Loyalty, Relationship, Product
I have seen Epic grow and mature as they have developed Cogito over the years. I think there is a...
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Relationship, Product
Epic is very good at slinging data, but they are not necessarily great at making that data...
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Loyalty, Relationship, Product
I understand that Epic is a software vendor, and they have a particular interest in their business...
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Relationship, Product
It is hard for Epic to keep all of their promises because a lot of the solutions are not...
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Operations, Value
Epic's solutions are very complex, and their organization has grown. On our end, it sometimes feels...
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Value
Cogito runs well, the quality is pretty good, and the upgrades have been very smooth. Epic is one of...
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Loyalty, Product
Cogito integrates with other things because we take data and put it someplace else. Regarding...
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Value
Epic is the most honest vendor I have ever worked with. They don’t nickel-and-dime me. We pay a lot...
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Product
Epic has some work to do on their GUI to modernize it, but it also works really well the way it is....
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Loyalty, Product
Cogito has great interoperability. It interoperates with a lot of different data, but I wish there...
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Relationship
Epic’s customer support people are outstanding; they are Johnny-on-the-spot. They often reach out...
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Product
Epic's system does a good job from a coding aspect of allowing us to bring disparate data into a...
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Relationship, Operations, Product
Epic does a good job of providing really good documentation as we go through upgrades and things of...
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Product
Epic’s main opportunity for improvement in Cogito would be an easier flow of data in and out of the...
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Product
We have a lot of cool stuff coming with Epic. They outpace us. They are so big. Epic's generative AI...
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Culture, Relationship
Epic is pretty clear about what is going on. We have good partners. We have a few people assigned to...
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Operations, Product
We have had tremendous issues with Epic's Cogito resources where they will put stuff out for us to...
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Product
There have been a few issues with some of Epic’s cognitive models. I know the press is all about the...
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Relationship
Epic doesn’t keep all their promises. They have kept the majority of the promises that they have...
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Product
We need to have some internal adoption of Epic-based metrics that we can't change that populate...
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Relationship, Product, Value
I have lots of contacts at Epic, and for the bulk of things, Epic is receptive to feedback. They...
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Loyalty, Product
The product is pretty difficult in certain areas. The dashboards are difficult to interpret, but...
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Relationship, Product
Overall, we are very pleased with Epic. We are particularly pleased with the functionality of their...
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Operations, Product
I would definitely recommend the system because it is the best out there. I like that it has most of...
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Product, Value
Epic is the best vendor out there. I like that Caboodle is integrated with Slicer Dicer. Caboodle...
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Value
Epic is expensive, and the financial challenges that we have had since the COVID-19 pandemic...
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Product
Epic preaches that the system is a self-service system, so end users can do things on their own....
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Culture
Epic hasn't come up with anything that will be a huge game changer in the system. There isn't much...
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Relationship
With Epic's support model, we are assigned one person. We don't call a help desk or an operational...
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Relationship
Epic is noncommittal when it comes to time frames. They will never tell us when something is due....
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Culture
Slicer Dicer has AI and a natural language functionality, and that is a big thing. That was not...
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Product
With Slicer Dicer, we don't really have any barriers other than the fact that people are always...
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Loyalty, Product
We are just now getting into integration options. We want to integrate the Cogito platform with some...
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Product
There is another portion of reporting that Epic has called Radar dashboards. On our Radar...
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Operations
Training has definitely improved from what we received initially. Epic has started these work groups...
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Relationship, Product
The barriers to achieving the outcomes we want with our data analytics priorities are bandwidth...
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Product
The solution is a very quick way for us to get reports without having to go through the analytics...
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Product
Sometimes there are limits to elements that I want in the data that aren't available as attributes....
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Product
We are overall happy with Epic.
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Product
Reporting Workbench is a little limited in what we can do with visualized reports. It is geared...
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Product
We like the fact that Reporting Workbench is fully integrated with the Clarity database, so...
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Loyalty, Product
Slicer Dicer is a very useful tool. However, it doesn't pull live data. It is easier to use than...
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Relationship, Operations
The biggest barrier our organization has is that the people who use the data analytics tools on a...
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Product
Other Epic tools are more user-friendly than the Cogito platform. Epic’s Reporting Workbench system...
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Relationship, Operations
I don't know that I have interacted with Epic's support team. I did take a Cogito-fundamentals...
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Operations, Product
The system is not as intuitive as it could be for less-experienced users.
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Commentary Summary
Comment Type Breakout