Cogito (Epic Only) Commentary
Filtered view: All
Subject Expert
Benjamin Cassity
Research Director, VBC
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Product
Slicer Dicer is a tool that has really grown, especially with the artificial intelligence now...
Login or Create an Account to see details.
Operations, Value
Training is required to use the system. End users can't just hit the system and keep moving. Epic's...
Login or Create an Account to see details.
Relationship, Value
Epic always asks for feedback, ideas, and things like that. Epic's support has been fairly good...
Login or Create an Account to see details.
Operations
Training new users on Cogito is a challenge. The big end-user tool from Cogito is Slicer Dicer, and...
Login or Create an Account to see details.
Operations
Epic could have more training on the live workflows instead of using a test environment. Or Epic...
Login or Create an Account to see details.
Operations
When it comes to my satisfaction with training, part of that comes down to staff members having the...
Login or Create an Account to see details.
Loyalty, Product
Some of the system's limitations are being taken care of by the transition to another vendor. That...
Login or Create an Account to see details.
Relationship
Epic is extremely prompt in letting us know when they have discovered any issues.
Login or Create an Account to see details.
Product
Cogito Radar and Cogito Reporting Workbench are closely aligned because we frequently use Radar to...
Login or Create an Account to see details.
Product
One thing that is definitely important for people to understand is that there is a learning curve to...
Login or Create an Account to see details.
Relationship
By and large, Epic keeps their promises. We have received very good responses from them. When we run...
Login or Create an Account to see details.
Loyalty, Product
Radar is very mature; it has been around, and it is pretty clear what the tool can and can't do....
Login or Create an Account to see details.
Relationship
Our support from Epic has been excellent. Epic is really strong with proactive service as well.
Login or Create an Account to see details.
Loyalty, Product
The upgrades have gone well. I think there are still some hangups here and there. However, Clarity...
Login or Create an Account to see details.
Operations, Product
Slicer Dicer has its limitations. It can be a little less intuitive than we would want for the...
Login or Create an Account to see details.
Loyalty, Product
I think the usage of Slicer Dicer is trending up. And looking holistically at what Epic offers, they...
Login or Create an Account to see details.
Operations
With Slicer Dicer, Epic has tutorials built into the tool. Those are good and help us develop some...
Login or Create an Account to see details.
Loyalty, Product
Epic has come a long way with the Caboodle-based metrics and SQL they have put into the product. We...
Login or Create an Account to see details.
Relationship
Epic is like no other vendor I have ever worked with in terms of how accessible the people are at...
Login or Create an Account to see details.
Loyalty, Product
Caboodle is getting really good. Our focus is less on the depth now and more on our ability to...
Login or Create an Account to see details.
Value
Epic’s system is expensive, but that is why we are driving toward total use of Caboodle to get all...
Login or Create an Account to see details.
Relationship, Product
Epic is clearly on a course for improvement, but when I think of our end-user and self-service...
Login or Create an Account to see details.
Loyalty, Relationship
We are happy, and we have confidence in the direction the product is developing. I think it is going...
Login or Create an Account to see details.
Relationship, Product
Cogito has been good in our space, and Epic has been really great. Cogito is somewhat complex...
Login or Create an Account to see details.
Product
From Cogito's analytics standpoint, the biggest strengths are the self-service tools and the ability...
Login or Create an Account to see details.
Loyalty, Product
From the analytics perspective, Epic is moving away from third-party products to create a singular...
Login or Create an Account to see details.
Operations, Product
I want more easy functionalities for end users. I have been expecting those functionalities for a...
Login or Create an Account to see details.
Relationship, Product
Epic is constantly coming out with new Slicer Dicer data models. They constantly make changes to...
Login or Create an Account to see details.
Product
There are some constraints to Epic’s ability to produce cold, hard metrics. Epic has made some...
Login or Create an Account to see details.
Relationship, Product
Epic is constantly making updates. They do four releases a year.
Login or Create an Account to see details.
Loyalty, Relationship, Operations, Product
I would like to see Epic offer some more customization capabilities within the tools in Cogito and...
Login or Create an Account to see details.
Culture
Every application comes with a licensing agreement, so new products that Epic is building out have a...
Login or Create an Account to see details.
Value
Epic avoids charging for every little thing. Epic as an organization over the past few years with...
Login or Create an Account to see details.
Operations
We don't necessarily get training with the upgrades. We read release notes, and our TS person will...
Login or Create an Account to see details.
Relationship
Over the years, I have worked with several different vendors, and Epic is the only one that I know...
Login or Create an Account to see details.
Relationship, Product
The vendor is a little slower paced than I would like. For example, with getting the social...
Login or Create an Account to see details.
Product
In Caboodle, the framework of the data warehouse is logical and structured, and the vendor presents...
Login or Create an Account to see details.
Relationship
I have to give kudos to the Epic support teams because they are always quick to respond and helpful....
Login or Create an Account to see details.
Operations
While Epic has designed Slicer Dicer to be an intuitive tool, we have found that there is some level...
Login or Create an Account to see details.
Loyalty, Product
One beneficial thing Epic is doing with the tool is that when we run a report or have a dashboard,...
Login or Create an Account to see details.
Product
All the data models need to be validated. That means that pretty much every Epic customer can...
Login or Create an Account to see details.
Loyalty, Relationship
We have had calls with Epic and shared some of our challenges. We are very interested in seeing a...
Login or Create an Account to see details.
Loyalty
The advice I would give others is that the success of using the tool is directly related to the...
Login or Create an Account to see details.
Product, Value
There is a lot of maintenance and management that goes along with the nightly jobs that bring the...
Login or Create an Account to see details.
Product, Value
The security side of the system is a bit complex because we have community connect data in there. We...
Login or Create an Account to see details.
Product
The product is limited in the number of records that it can return. That limits what we can use the...
Login or Create an Account to see details.
Relationship, Product
With some of the things with Slicer Dicer, we are waiting a bit longer than I expected, but Epic...
Login or Create an Account to see details.
Operations, Product
Slicer Dicer is Epic’s newest tool, and I feel like it is meant to be a self-service tool because...
Login or Create an Account to see details.
Product
One thing that I would like to see more of is more data models that have a "my records" filter. That...
Login or Create an Account to see details.
Operations, Product
The system is a bit complicated. There is a learning curve, but for what we do, I think the system...
Login or Create an Account to see details.
Relationship, Operations
In general, Epic does a really great job of training us to support ourselves while also providing...
Login or Create an Account to see details.
Product
Caboodle supports our integration goals very well. It has been incredibly valuable, and for any...
Login or Create an Account to see details.
Operations, Product
Caboodle can be tough to start learning, and some of the data dictionary tools could use some...
Login or Create an Account to see details.
Loyalty, Product
Caboodle has been pretty static for a few years, although there is some infrastructure and cloud...
Login or Create an Account to see details.
Relationship
We are incredibly spoiled by Epic with support compared to most other vendors; we have been really...
Login or Create an Account to see details.
Product
Epic has put a lot of focus on Slicer Dicer as a self-service analytics tool. Not only have we been...
Login or Create an Account to see details.
Product
The vendor recently added the ability to set targets and baselines. We can build those metrics in...
Login or Create an Account to see details.
Culture, Product
Slicer Dicer is pretty easy to use once we get used to it. It is a self-service tool, so we can...
Login or Create an Account to see details.
Relationship, Product
Epic is really good about taking community feedback and building requested functionality into their...
Login or Create an Account to see details.
Relationship, Operations
Anytime there is any type of update, Epic has training where we can see exactly what end users need...
Login or Create an Account to see details.
Relationship, Product
Epic is fantastic. Their reporting functionality has greatly improved. Previously, Epic's reporting...
Login or Create an Account to see details.
Relationship
Epic has a great support process. Usually, we reach out to our IT partners, but we also reach out...
Login or Create an Account to see details.
Product
Slicer Dicer is the latest and greatest; it is so easy. We can ask it a question, and it will give...
Login or Create an Account to see details.
Relationship, Operations
If Epic provides an upgrade, they do a good job of communicating what is changing and providing...
Login or Create an Account to see details.
Relationship
With Epic, if one thing is not where it needs to be, it will be where it needs to be at some point,...
Login or Create an Account to see details.
Product
Things don’t always integrate as easily as we would like them to, especially in Epic's newer...
Login or Create an Account to see details.
Relationship, Operations
Epic does a fantastic job with their upgrades. If anything is broken, it is immediately fixed. If we...
Login or Create an Account to see details.
Product
Slicer Dicer is more of a data discovery tool. It is really not designed to produce metric-tracking...
Login or Create an Account to see details.
Loyalty, Product
Epic is headed in the right direction. Slicer Dicer is promoted as a self-service tool. The vendor...
Login or Create an Account to see details.
Product
At times, there are so many tools in Epic's system that it can be challenging because end users...
Login or Create an Account to see details.
Operations
There are two concerns I have with Epic, and both deal with data. One concern is implementing good...
Login or Create an Account to see details.
Product
The strength of Epic is definitely that they enable self-service. Another strength would be that the...
Login or Create an Account to see details.
Product
I wish Epic’s denials management were a little more robust on the front end because there is a lot...
Login or Create an Account to see details.
Product
I like that all the data is very clean in Caboodle; it is pretty good. There is still an opportunity...
Login or Create an Account to see details.
Product
I feel that the build screen for the system's dashboard tools and components isn't as friendly as...
Login or Create an Account to see details.
Product
The system's SQL integration could potentially be improved, but the vendor has done a great deal...
Login or Create an Account to see details.
Product
I like the metric library that Epic offers with the system. I would like to open the library up to...
Login or Create an Account to see details.
Operations, Product
The system isn't easy to use. It requires a bit of technical knowledge, and users have to bumble and...
Login or Create an Account to see details.
Product
One of the biggest struggles we have with the system is with data dictionaries. We can start...
Login or Create an Account to see details.
Loyalty, Relationship
The system is doing a good job. They are starting to deliver on things, and hopefully, that will...
Login or Create an Account to see details.
Relationship, Product
The thing with the system is that Epic rolled it out, but they don't have clear ideas about how...
Login or Create an Account to see details.
Operations
We have had to do a ton of pushing for training, and it has been difficult for us to get answers...
Login or Create an Account to see details.
Product
There are different databases in the system, but those databases don't talk to each other. For...
Login or Create an Account to see details.
Loyalty, Product
I'm not sure what Epic promises, but they usually show us something, and then over the next little...
Login or Create an Account to see details.
Relationship, Operations
Epic has plenty of training, but we pay for it. So if someone is going to be paying for Epic’s...
Login or Create an Account to see details.
Value
Epic is very profitable for a reason; they are like pirates that are just pillaging us all the time....
Login or Create an Account to see details.
Product
If we want to drill down to certain ICD codes or situations, Slicer Dicer is excellent for that. But...
Login or Create an Account to see details.
Product
Slicer Dicer is a tool in the toolkit, but I don't know whether it is the primary tool. Slicer Dicer...
Login or Create an Account to see details.
Loyalty, Relationship
We are on the cusp of a UGM, and it seems like Epic is massively available. I'm optimistic that we...
Login or Create an Account to see details.
Relationship, Product
I would like better support and clarification on registries. That is very important. It is not clear...
Login or Create an Account to see details.
Product
The product is really incredible if it is harnessed correctly. I have emphasized a lot of decisions...
Login or Create an Account to see details.
Loyalty, Product
I’m excited about the Slicer Dicer connection to Cosmos. Cosmos is interacting with our Slicer Dicer...
Login or Create an Account to see details.
Operations
There are better uses of vendor-defined, role-based training. Epic doesn’t take the perspective of...
Login or Create an Account to see details.
Product
The technology part is fairly strong, and it meets technical requirements and some very minimal user...
Login or Create an Account to see details.
Operations, Product, Value
The product works well technically. There is just the question of how to maximize user adoption and...
Login or Create an Account to see details.
Product
This product is a core part of the overall ecosystem for the EHR. Epic does a fairly good job of...
Login or Create an Account to see details.
Relationship
Epic is very responsive, and we have been able to connect with some of their senior leaders.
Login or Create an Account to see details.
Product
When we want Epic data, we have to go through way too much work to find it. Epic's data should be...
Login or Create an Account to see details.
Operations
We don't feel like we get much training from Epic. We can get training from our organization, but we...
Login or Create an Account to see details.
Relationship
Epic has done a really good job of trying to be agnostic about the vendors they prefer. That means...
Login or Create an Account to see details.
Operations, Product
The system is not intuitive at all and is very difficult to use. We have received very little...
Login or Create an Account to see details.
Relationship, Product
Epic is connected to many health systems. They need to find the common themes that people at the...
Login or Create an Account to see details.
Product, Value
There are some scalability challenges with Caboodle. Every night, Caboodle has to get a feed from...
Login or Create an Account to see details.
Loyalty
If someone is an Epic customer, they are forced to buy Caboodle. I am going to be optimistic and say...
Login or Create an Account to see details.
Loyalty
We have got all our eggs in one basket with Caboodle, and the product will be with us long term. We...
Login or Create an Account to see details.
Product, Value
The product is as valuable as we want to make it. Obviously, we learn from the canned reports what...
Login or Create an Account to see details.
Operations
Epic’s training was effective. Epic is all about the train-the-trainer model, so they make sure that...
Login or Create an Account to see details.
Relationship
Epic’s support is very personalized. We work with the same group of people all the time. We set up...
Login or Create an Account to see details.
Loyalty, Product
In the world of products, there are some very advanced competitors. Epic is new to the analytics...
Login or Create an Account to see details.
Operations
Epic’s training is very good, and I am very happy with it. Epic has a very good campus and very...
Login or Create an Account to see details.
Product, Value
Before we implemented the system, our provider satisfaction was very low. A while after implementing...
Login or Create an Account to see details.
Product
In Reporting Workbench, we can do some pretty advanced things in terms of pulling additional fields...
Login or Create an Account to see details.
Operations, Product
Epic has a very well-documented process to do upgrades. If we stick to that process, we do pretty...
Login or Create an Account to see details.
Product
Slicer Dicer goes against the entire database, so no matter how big our database becomes, the system...
Login or Create an Account to see details.
Product
The report templates that Epic gives us to start with are not hard to use. The system's user...
Login or Create an Account to see details.
Culture, Loyalty, Product
Everything that Epic advertised came with our last upgrade, and things have worked great. The next...
Login or Create an Account to see details.
Product
Slicer Dicer is the easiest application I have ever tried to use. It is a point-and-click product....
Login or Create an Account to see details.
Loyalty
The next upgrade will be a game changer for us. It has things that fix issues that we didn't realize...
Login or Create an Account to see details.
Product
Epic is kind of pushing everybody to go to a self-service model of reporting, which is empowering...
Login or Create an Account to see details.
Product
The system is very complex. I struggle with getting the right data points entered for what I want to...
Login or Create an Account to see details.
Product
We would find it challenging to recommend the system unless the prospective end users knew what they...
Login or Create an Account to see details.
Relationship
The interactions we have had with Epic about the system and the service have been really positive.
Login or Create an Account to see details.
Relationship, Product
Our problems get escalated fairly fast. Epic does a great job with the whole BFF system. Our BFF is...
Login or Create an Account to see details.
Loyalty, Product
Epic wanted Slicer Dicer to be the core data visualization tool, but there are better tools in the...
Login or Create an Account to see details.
Product
I don't think that Epic is jumping into the latest and greatest architecture on things like cloud...
Login or Create an Account to see details.
Value
Epic does a pretty good job of not nickel-and-diming us for every little thing. They provide a...
Login or Create an Account to see details.
Loyalty, Product
Epic is already far behind in the technology space. There are still design issues with Caboodle. And...
Login or Create an Account to see details.
Product
The product gave us a good kickstart rather than us starting from scratch. For a star schema, we got...
Login or Create an Account to see details.
Relationship
I don’t have beef with Epic’s support. The vendor can do what they can do, and they can't do what...
Login or Create an Account to see details.
Operations
I don't think we have good training with Slicer Dicer. Epic was trying to push a half-baked...
Login or Create an Account to see details.
Product, Value
Caboodle is a top-shelf product that comes with a heavy price tag, but the system also has a very...
Login or Create an Account to see details.
Operations, Product
The product can validate information quickly. I have yet to hear anything negative from the team...
Login or Create an Account to see details.
Product
The product is a very open tool that Epic wants their customers to use. But we are very aware of...
Login or Create an Account to see details.
Operations
The system has a learning curve. It takes a while for users to tie in what they see in the system to...
Login or Create an Account to see details.
Operations
The training is good, but sometimes I wish the vendor could be a bit more realistic about what we...
Login or Create an Account to see details.
Product, Value
We have been effectively using the product. It has helped us provide the care our patients have...
Login or Create an Account to see details.
Loyalty, Relationship, Product
In a couple of years, Epic's ability to produce hard metrics will probably increase. However, right...
Login or Create an Account to see details.
Relationship
Epic is very good about working with us. They provide excellent support. They send us alerts on...
Login or Create an Account to see details.
Product
My staff is deeply embedded in using the tool. Without the product, the staff is like ducks out of...
Login or Create an Account to see details.
Operations
The initial training with Epic was challenging, but the ongoing training hasn't been nearly as...
Login or Create an Account to see details.
Loyalty
Epic has a bit of a way to go. The vendor is changing their focus from the tool and is looking at...
Login or Create an Account to see details.
Product
The difficulty with Epic in delivery is the platforms they choose. They operate on SQL Server, and...
Login or Create an Account to see details.
Product
When we complain about performance, Epic will spin their wheels trying to justify why the system is...
Login or Create an Account to see details.
Operations
Epic is pretty good at training, and they are available to help us.
Login or Create an Account to see details.
Product, Value
Slicer Dicer reduces pain points because it is an entry-level data-analyst tool that reduces their...
Login or Create an Account to see details.
​
Featured Report
Preferences