Cogito (Epic Only) Commentary
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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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Director

Product

It is easy to use the system's abilities, but we have to download information and manipulate it in...

May 2024
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Director

Product

The volume of data that we can download in Cogito - Slicer Dicer at any one time is fairly limited....

May 2024
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Director

Product

Generally, I would say that Cogito - Slicer Dicer is functional to the skill sets that we have, and...

May 2024
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Director

Loyalty, Product, Value

Cogito - Slicer Dicer has the ability to find tangible outcomes. For example, in the past, we looked...

May 2024
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Director

Product

I would rate the system higher if it had automation options for some of its analysis or if I could...

May 2024
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Director

Relationship

Our host site has some proactivity, but their proactivity is minimal.

May 2024
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Manager

Operations, Product

The system is cumbersome and slow, but we haven't figured out whether that is the program's fault or...

Apr 2024
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Manager

Loyalty, Product

We would like the system to become the sole place that we get our data from so that we can get rid...

Apr 2024
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Analyst/Coordinator

Relationship, Product

The tool is cool and ever evolving. Epic does their best to constantly improve based on customer...

Apr 2024
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Director

Loyalty, Product

Slicer Dicer is a tool that has really grown, especially with the artificial intelligence now...

Apr 2024
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Director

Operations, Value

Training is required to use the system. End users can't just hit the system and keep moving. Epic's...

Apr 2024
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Director

Relationship, Value

Epic always asks for feedback, ideas, and things like that. Epic's support has been fairly good...

Apr 2024
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CIO

Operations

Training new users on Cogito is a challenge. The big end-user tool from Cogito is Slicer Dicer, and...

Mar 2024
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CIO

Operations

Epic could have more training on the live workflows instead of using a test environment. Or Epic...

Mar 2024
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Director

Operations

When it comes to my satisfaction with training, part of that comes down to staff members having the...

Mar 2024
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Director

Loyalty, Product

Some of the system's limitations are being taken care of by the transition to another vendor. That...

Mar 2024
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Director

Relationship

Epic is extremely prompt in letting us know when they have discovered any issues.

Mar 2024
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Director

Product

Cogito Radar and Cogito Reporting Workbench are closely aligned because we frequently use Radar to...

Mar 2024
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Director

Product

One thing that is definitely important for people to understand is that there is a learning curve to...

Mar 2024
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Director

Relationship

By and large, Epic keeps their promises. We have received very good responses from them. When we run...

Mar 2024
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Manager

Loyalty, Product

Radar is very mature; it has been around, and it is pretty clear what the tool can and can't do....

Dec 2023
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Manager

Relationship

Our support from Epic has been excellent. Epic is really strong with proactive service as well.

Dec 2023
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Manager

Loyalty, Product

The upgrades have gone well. I think there are still some hangups here and there. However, Clarity...

Dec 2023
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Manager

Operations, Product

Slicer Dicer has its limitations. It can be a little less intuitive than we would want for the...

Dec 2023
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Manager

Loyalty, Product

I think the usage of Slicer Dicer is trending up. And looking holistically at what Epic offers, they...

Dec 2023
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Manager

Operations

With Slicer Dicer, Epic has tutorials built into the tool. Those are good and help us develop some...

Dec 2023
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Manager

Loyalty, Product

Epic has come a long way with the Caboodle-based metrics and SQL they have put into the product. We...

Dec 2023
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Director

Relationship

Epic is like no other vendor I have ever worked with in terms of how accessible the people are at...

Dec 2023
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Director

Loyalty, Product

Caboodle is getting really good. Our focus is less on the depth now and more on our ability to...

Dec 2023
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Director

Value

Epic’s system is expensive, but that is why we are driving toward total use of Caboodle to get all...

Dec 2023
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Director

Relationship, Product

Epic is clearly on a course for improvement, but when I think of our end-user and self-service...

Dec 2023
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Director

Loyalty, Relationship

We are happy, and we have confidence in the direction the product is developing. I think it is going...

Dec 2023
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Manager

Relationship, Product

Cogito has been good in our space, and Epic has been really great. Cogito is somewhat complex...

Dec 2023
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Manager

Product

From Cogito's analytics standpoint, the biggest strengths are the self-service tools and the ability...

Dec 2023
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Manager

Loyalty, Product

From the analytics perspective, Epic is moving away from third-party products to create a singular...

Dec 2023
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Director

Operations, Product

I want more easy functionalities for end users. I have been expecting those functionalities for a...

Dec 2023
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Director

Relationship, Product

Epic is constantly coming out with new Slicer Dicer data models. They constantly make changes to...

Dec 2023
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Director

Product

There are some constraints to Epic’s ability to produce cold, hard metrics. Epic has made some...

Dec 2023
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Director

Relationship, Product

Epic is constantly making updates. They do four releases a year.

Dec 2023
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Manager

Loyalty, Relationship, Operations, Product

I would like to see Epic offer some more customization capabilities within the tools in Cogito and...

Dec 2023
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Manager

Culture

Every application comes with a licensing agreement, so new products that Epic is building out have a...

Dec 2023
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Director

Value

Epic avoids charging for every little thing. Epic as an organization over the past few years with...

Dec 2023
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Director

Operations

We don't necessarily get training with the upgrades. We read release notes, and our TS person will...

Dec 2023
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Director

Relationship

Over the years, I have worked with several different vendors, and Epic is the only one that I know...

Dec 2023
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VP/Other Executive

Relationship, Product

The vendor is a little slower paced than I would like. For example, with getting the social...

Dec 2023
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VP/Other Executive

Product

In Caboodle, the framework of the data warehouse is logical and structured, and the vendor presents...

Dec 2023
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VP/Other Executive

Relationship

I have to give kudos to the Epic support teams because they are always quick to respond and helpful....

Dec 2023
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VP/Other Executive

Operations

While Epic has designed Slicer Dicer to be an intuitive tool, we have found that there is some level...

Oct 2023
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VP/Other Executive

Loyalty, Product

One beneficial thing Epic is doing with the tool is that when we run a report or have a dashboard,...

Oct 2023
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VP/Other Executive

Product

All the data models need to be validated. That means that pretty much every Epic customer can...

Oct 2023
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VP/Other Executive

Loyalty, Relationship

We have had calls with Epic and shared some of our challenges. We are very interested in seeing a...

Oct 2023
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VP/Other Executive

Loyalty

The advice I would give others is that the success of using the tool is directly related to the...

Oct 2023
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Director

Product, Value

There is a lot of maintenance and management that goes along with the nightly jobs that bring the...

Oct 2023
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Director

Product, Value

The security side of the system is a bit complex because we have community connect data in there. We...

Oct 2023
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Director

Product

The product is limited in the number of records that it can return. That limits what we can use the...

Oct 2023
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Director

Relationship, Product

With some of the things with Slicer Dicer, we are waiting a bit longer than I expected, but Epic...

Oct 2023
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Director

Operations, Product

Slicer Dicer is Epic’s newest tool, and I feel like it is meant to be a self-service tool because...

Oct 2023
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Director

Product

One thing that I would like to see more of is more data models that have a "my records" filter. That...

Oct 2023
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Director

Operations, Product

The system is a bit complicated. There is a learning curve, but for what we do, I think the system...

Oct 2023
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Director

Relationship, Operations

In general, Epic does a really great job of training us to support ourselves while also providing...

Oct 2023
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Director

Product

Caboodle supports our integration goals very well. It has been incredibly valuable, and for any...

Oct 2023
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Director

Operations, Product

Caboodle can be tough to start learning, and some of the data dictionary tools could use some...

Oct 2023
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Director

Loyalty, Product

Caboodle has been pretty static for a few years, although there is some infrastructure and cloud...

Oct 2023
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Director

Relationship

We are incredibly spoiled by Epic with support compared to most other vendors; we have been really...

Oct 2023
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Director

Product

Epic has put a lot of focus on Slicer Dicer as a self-service analytics tool. Not only have we been...

Sep 2023
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Director

Product

The vendor recently added the ability to set targets and baselines. We can build those metrics in...

Sep 2023
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CMIO

Culture, Product

Slicer Dicer is pretty easy to use once we get used to it. It is a self-service tool, so we can...

Sep 2023
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Director

Relationship, Product

Epic is really good about taking community feedback and building requested functionality into their...

Sep 2023
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VP/Other Executive

Relationship, Operations

Anytime there is any type of update, Epic has training where we can see exactly what end users need...

Sep 2023
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VP/Other Executive

Relationship, Product

Epic is fantastic. Their reporting functionality has greatly improved. Previously, Epic's reporting...

Sep 2023
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VP/Other Executive

Relationship

Epic has a great support process. Usually, we reach out to our IT partners, but we also reach out...

Sep 2023
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VP/Other Executive

Product

Slicer Dicer is the latest and greatest; it is so easy. We can ask it a question, and it will give...

Sep 2023
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VP/Other Executive

Relationship, Operations

If Epic provides an upgrade, they do a good job of communicating what is changing and providing...

Sep 2023
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VP/Other Executive

Relationship

With Epic, if one thing is not where it needs to be, it will be where it needs to be at some point,...

Sep 2023
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VP/Other Executive

Product

Things don’t always integrate as easily as we would like them to, especially in Epic's newer...

Sep 2023
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VP/Other Executive

Relationship, Operations

Epic does a fantastic job with their upgrades. If anything is broken, it is immediately fixed. If we...

Sep 2023
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Director

Product

Slicer Dicer is more of a data discovery tool. It is really not designed to produce metric-tracking...

Sep 2023
||
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Director

Loyalty, Product

Epic is headed in the right direction. Slicer Dicer is promoted as a self-service tool. The vendor...

Sep 2023
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Director

Product

At times, there are so many tools in Epic's system that it can be challenging because end users...

Sep 2023
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Director

Operations

There are two concerns I have with Epic, and both deal with data. One concern is implementing good...

Sep 2023
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Director

Product

The strength of Epic is definitely that they enable self-service. Another strength would be that the...

Sep 2023
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Director

Product

I wish Epic’s denials management were a little more robust on the front end because there is a lot...

Sep 2023
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Director

Product

I like that all the data is very clean in Caboodle; it is pretty good. There is still an opportunity...

Sep 2023
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Director

Product

I feel that the build screen for the system's dashboard tools and components isn't as friendly as...

Sep 2023
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Director

Product

The system's SQL integration could potentially be improved, but the vendor has done a great deal...

Sep 2023
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Director

Product

I like the metric library that Epic offers with the system. I would like to open the library up to...

Sep 2023
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Director

Operations, Product

The system isn't easy to use. It requires a bit of technical knowledge, and users have to bumble and...

Aug 2023
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Director

Product

One of the biggest struggles we have with the system is with data dictionaries. We can start...

Aug 2023
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Director

Loyalty, Relationship

The system is doing a good job. They are starting to deliver on things, and hopefully, that will...

Aug 2023
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Director

Relationship, Product

The thing with the system is that Epic rolled it out, but they don't have clear ideas about how...

Aug 2023
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Director

Operations

We have had to do a ton of pushing for training, and it has been difficult for us to get answers...

Aug 2023
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Director

Product

There are different databases in the system, but those databases don't talk to each other. For...

Aug 2023
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VP/Other Executive

Loyalty, Product

I'm not sure what Epic promises, but they usually show us something, and then over the next little...

Aug 2023
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VP/Other Executive

Relationship, Operations

Epic has plenty of training, but we pay for it. So if someone is going to be paying for Epic’s...

Aug 2023
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VP/Other Executive

Value

Epic is very profitable for a reason; they are like pirates that are just pillaging us all the time....

Aug 2023
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VP/Other Executive

Product

If we want to drill down to certain ICD codes or situations, Slicer Dicer is excellent for that. But...

Aug 2023
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VP/Other Executive

Product

Slicer Dicer is a tool in the toolkit, but I don't know whether it is the primary tool. Slicer Dicer...

Aug 2023
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CMIO

Loyalty, Relationship

We are on the cusp of a UGM, and it seems like Epic is massively available. I'm optimistic that we...

Aug 2023
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CMIO

Relationship, Product

I would like better support and clarification on registries. That is very important. It is not clear...

Aug 2023
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CMIO

Product

The product is really incredible if it is harnessed correctly. I have emphasized a lot of decisions...

Aug 2023
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CMIO

Loyalty, Product

I’m excited about the Slicer Dicer connection to Cosmos. Cosmos is interacting with our Slicer Dicer...

Aug 2023
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(0)
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CMIO

Operations

There are better uses of vendor-defined, role-based training. Epic doesn’t take the perspective of...

Aug 2023
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(0)
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CMIO

Product

The technology part is fairly strong, and it meets technical requirements and some very minimal user...

Aug 2023
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(0)
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CMIO

Operations, Product, Value

The product works well technically. There is just the question of how to maximize user adoption and...

Aug 2023
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(0)
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CMIO

Product

This product is a core part of the overall ecosystem for the EHR. Epic does a fairly good job of...

Aug 2023
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Manager

Relationship

Epic is very responsive, and we have been able to connect with some of their senior leaders.

Aug 2023
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(0)
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Manager

Product

When we want Epic data, we have to go through way too much work to find it. Epic's data should be...

Aug 2023
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Manager

Operations

We don't feel like we get much training from Epic. We can get training from our organization, but we...

Aug 2023
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Manager

Relationship

Epic has done a really good job of trying to be agnostic about the vendors they prefer. That means...

Aug 2023
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Director

Operations, Product

The system is not intuitive at all and is very difficult to use. We have received very little...

Aug 2023
||
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Manager

Relationship, Product

Epic is connected to many health systems. They need to find the common themes that people at the...

Aug 2023
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CIO

Product, Value

There are some scalability challenges with Caboodle. Every night, Caboodle has to get a feed from...

Aug 2023
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CIO

Loyalty

If someone is an Epic customer, they are forced to buy Caboodle. I am going to be optimistic and say...

Aug 2023
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CIO

Loyalty

We have got all our eggs in one basket with Caboodle, and the product will be with us long term. We...

Aug 2023
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Director

Product, Value

The product is as valuable as we want to make it. Obviously, we learn from the canned reports what...

Aug 2023
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Director

Operations

Epic’s training was effective. Epic is all about the train-the-trainer model, so they make sure that...

Aug 2023
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Manager

Relationship

Epic’s support is very personalized. We work with the same group of people all the time. We set up...

Jul 2023
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Manager

Loyalty, Product

In the world of products, there are some very advanced competitors. Epic is new to the analytics...

Jul 2023
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Manager

Operations

Epic’s training is very good, and I am very happy with it. Epic has a very good campus and very...

Jul 2023
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Manager

Product, Value

Before we implemented the system, our provider satisfaction was very low. A while after implementing...

Jul 2023
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Manager

Product

In Reporting Workbench, we can do some pretty advanced things in terms of pulling additional fields...

Jul 2023
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Manager

Operations, Product

Epic has a very well-documented process to do upgrades. If we stick to that process, we do pretty...

Jul 2023
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Manager

Product

Slicer Dicer goes against the entire database, so no matter how big our database becomes, the system...

Jul 2023
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(0)
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Director

Product

The report templates that Epic gives us to start with are not hard to use. The system's user...

Jul 2023
||
(0)
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Director

Culture, Loyalty, Product

Everything that Epic advertised came with our last upgrade, and things have worked great. The next...

Jul 2023
||
(0)
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Director

Product

Slicer Dicer is the easiest application I have ever tried to use. It is a point-and-click product....

Jul 2023
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Director

Loyalty

The next upgrade will be a game changer for us. It has things that fix issues that we didn't realize...

Jul 2023
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Director

Product

Epic is kind of pushing everybody to go to a self-service model of reporting, which is empowering...

Jul 2023
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Manager

Product

The system is very complex. I struggle with getting the right data points entered for what I want to...

Jul 2023
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Manager

Product

We would find it challenging to recommend the system unless the prospective end users knew what they...

Jul 2023
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Manager

Relationship

The interactions we have had with Epic about the system and the service have been really positive.

Jul 2023
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CIO

Relationship, Product

Our problems get escalated fairly fast. Epic does a great job with the whole BFF system. Our BFF is...

Jun 2023
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CIO

Loyalty, Product

Epic wanted Slicer Dicer to be the core data visualization tool, but there are better tools in the...

Jun 2023
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CIO

Product

I don't think that Epic is jumping into the latest and greatest architecture on things like cloud...

Jun 2023
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CIO

Value

Epic does a pretty good job of not nickel-and-diming us for every little thing. They provide a...

Jun 2023
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CIO

Loyalty, Product

Epic is already far behind in the technology space. There are still design issues with Caboodle. And...

Jun 2023
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CIO

Product

The product gave us a good kickstart rather than us starting from scratch. For a star schema, we got...

Jun 2023
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CIO

Relationship

I don’t have beef with Epic’s support. The vendor can do what they can do, and they can't do what...

Jun 2023
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CIO

Operations

I don't think we have good training with Slicer Dicer. Epic was trying to push a half-baked...

Jun 2023
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