Cogito (Epic Only)
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
User Commentary
Epic basically forces customers to buy the Cogito suite and utilize those tools. Epic wants us to...
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Caboodle is only a smaller subset of Clarity. Every time we need something, we need the DBA or the...
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A few years ago, Epic was looking to partner with third-party tools, but now I think they have given...
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Everything is cloud based now, but Caboodle is not, and that is kind of a problem. We would buy the...
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The functionality of the system is not quite what we expected. It takes a lot of work to get the...
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Epic is trying with their executive involvement, but we don't get that involvement.
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Epic doesn't really have any training. We can take the classes, but we have to train the average user....
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Slicer Dicer works only with a subset of information. To me, it causes more problems than it is...
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We want to share reports in Caboodle. That is a high-priority functionality for us.
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Epic does a very good job with support. We pay for it, but the people are there.
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I would like more education on Epic's system because there are thousands of tables in the system....
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Epic told us we need to convert our reports to the Cogito SQL, which is a joke. Reporting Workbench...
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The tools have changed, and the system was built with old IT tools and old language. Epic has since...
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When we take an upgrade or implementation, it comes in a package. Everything is one big effort. We...
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The vendor's training is good but expensive. That is my only caveat.
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The vendor doesn't keep all of their promises. The vendor delivers tools that work, but those don't...
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Epic is very good with support across the board.
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Caboodle has a lot of data integrity.
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I don't want to characterize Epic as a bad or difficult vendor to work with. We just know there are...
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In regard to the vendor keeping promises, that has been an issue in the presales and account...
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The vendor's biggest strength is that they work with more large health systems than any other EHR...
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The dashboards, reports, and other tools in Slicer Dicer are still archaic. We do a lot in another...
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The vendor is excellent with their implementation services. We never have any issues with getting...
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We like the solution. It does exactly what Epic says it is going to do. We haven't had any...
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Sometimes, Epic’s newest technology is not quite there, but that is true of most vendors. So I...
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Epic’s support is excellent. The customer support people are great. If there are security concerns...
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I like Epic as a vendor very much. They are always good about keeping all of their promises. As an...
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Radar is a dashboarding feature within Cogito that uses live data from Chronicles. Radar is a great...
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We are putting a lot of our time and attention into Slicer Dicer as a self-service reporting...
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The system is comprehensive; it has something for every need.
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Each of Epic’s analytics products is designed to have a specific function in an analytics...
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Epic has a robust road map for all their products. They have their road map nailed down.
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In general, our experience with Epic has been very positive. Epic is enhancing their analytics...
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The system is slick. It has a powerful foundation for cohort identification and trending. Slicer...
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The system can deliver information that someone in a clinic would typically be looking for. I can...
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The system's only limitation is the vendor's data model, and that is built within. We can't perform...
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Sometimes, it can be overkill when vendors' executives want to take up an organization's executives'...
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Epic keeps most of their promises, but in some moments, they don’t. I don’t know that it is possible...
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Slicer Dicer comes with the Epic system, so in that respect, it is free.
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I just saw some things that came up at Epic UGM. I am hoping that there will be some things that...
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Epic’s EMR is top notch and expensive. A lot of the BI products that can do analytics are not cheap....
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There needs to be a bit more training. Epic gives us an introduction of Slicer Dicer, but there is...
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The Epic upgrades have matured quite a bit. Slicer Dicer leverages the Epic data warehouse Caboodle,...
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Epic is making a lot of enhancements. That is nice because Epic gives us a framework for where to...
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When we first went live, Caboodle wasn’t as built out as it is now. We have been trying to...
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The biggest issue that we have is the timeliness of the data. When we extract data from the system...
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Epic is usually pretty good about charges. There are some things that they charge for, but they are...
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Epic products are very much made to integrate.
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Caboodle users have to be trained on whatever tool the system is going to read from. The tools don’t...
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The support is not bad. It is not like it is terrible; it is not like I am calling a cable provider...
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The one thing with Epic is a lot of the out-of-box things are for inpatient care, and we are not an...
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Caboodle comes with some methods, so we don't have to purchase those separately.
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Caboodle needs all of the clarity data.
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The vendor has made some enhancements and added some security features to the system.
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It is difficult to import or export data with the system. The system isn't really meant for nice...
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The system is really expensive, but it comes with the vendor's whole implementation team. We did...
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If users don't get trained on the system, then they won't know what to do with it right out of the box....
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Epic's support is great. With Epic, I have an assigned person. I can email them, and they will email...
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Epic checks in with me all the time. We have regular meetings where we meet with one of their executives....
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The system's reporting workbench is great for driving tangible outcomes. I don't know the solution's...
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We have to get certified and keep the maintenance going on the system. After every upgrade, I have...
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I am not sure what kind of training is available for Slicer Dicer. Epic has really good support.
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Epic is moving away from the reporting workbench. That is their old reporting tool, and they are...
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Caboodle has SQL databases that are really more dependent on our skill than the vendor's. Epic did a...
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Epic is really good at phone and web support.
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Epic resolves most of our issues. We call them, and they just solve the issues during the calls. If...
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Caboodle is easy to use. I would strongly recommend it. Caboodle provides a lot of functionality. It...
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I would like to move everything in Caboodle over to the cloud so that it can be available to us there....
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Caboodle is a low-cost system. The system is flexible and extendable, and it integrates with...
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Epic's support teams tend to be exemplary. They are willing to partner with us no matter what we are...
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Caboodle has come a long way. Its functionality is robust, especially with its recent releases....
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Caboodle can have a pretty big learning curve. We have to spend some time with our team members to...
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Epic's titles are a little funky, but we do have access to people who we would consider to be...
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The one area where I would like to see growth is in the product's data models. I would like to see...
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The Slicer Dicer tool in Caboodle is very user friendly. It allows us to very quickly test theories...
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We have found several instances where Epic's documentation of how something should work in Caboodle...
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Epic could improve the upgrade process. They recommend a quarterly upgrade process, but that is a...
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Epic could improve the quality of their response to issues. Epic churns through a lot of employees,...
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We have built out a number of extensions in Caboodle. We try to use Caboodle for research a lot....
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The solution is pretty good. It is tried and true. The system is the most stable environment that we...
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Epic needs to get more client feedback. For example, take the COVID-19 vaccines. Epic put out a...
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Radar has become an increasingly powerful tool. The real-time nature and the fact that it is...
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Slicer Dicer is maturing. Epic needs continued improvement on the tool to make it really easy to...
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The solution is just a big data store. There is really not much that is strategic about it. To make...
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Epic is not really doing anything with the Clarity solution. They are putting their development into...
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For Slicer Dicer, Epic does have some training, but we have to create a training for each individual...
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Clarity is Epic’s relational database, and depending on how big an organization is, that database...
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Epic’s program is not that customizable once we integrate it, but in terms of usability, it is good...
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Slicer Dicer has really come a long way since Epic released it a few years ago. It has descriptive,...
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If Epic says they are going to do or fix something, they do it, but it takes a very long time. It...
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Radar is nothing but a dashboard that shows information from different areas. Using Radar is much...
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Epic is a leading vendor in the EMR space, but I have worked in other industries on the analytics...
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We went to Epic's classes for training on Radar. The general training videos go into some of the...
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The system is used in our daily reporting. It is good in the sense that it is being widely used.
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We have given some enhancements to Epic to work on. There is definitely scope for improvement. The...
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Epic has lots of courses that we can take. Some of their materials are free, and now everything is...
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Epic is on top of the technology and has good support. We have account representatives who are very...
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Some of the struggles we have had are related to the database healing itself and catching up. The...
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The vendor's training is very good. The initial training was on-site, and then the continued...
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Our only concern about Slicer Dicer is that it will bloat. The vendor has added more power to it and...
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Slicer Dicer has been a great tool. We encourage people to use it. When a request comes to us, we...
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There is a visual self-service tool inside of Epic's platform called Slicer Dicer, and it taps into...
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Slicer Dicer is not just great because it is inside Epic's platform. Slicer Dicer has a lot of...
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When we go into Epic’s catalog of reports and land on a Crystal Report they used to provide a file,...
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Caboodle makes performance reporting and writing queries out of the SQL database a lot easier and...
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We are always looking to get more speed out of Caboodle. When we do upgrades, the backfill process...
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We are hoping that Epic can make some common data connections that people are interested in. We...
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I like the fact that the system has built-in features to bring in data formally. I also like that...
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I am not a big fan of the vendor's quarterly upgrades. I hate them. We have four upgrades a year. We...
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I don’t sugarcoat things when I give feedback to the vendor executives, so I hope Epic takes a lot...
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The vendor doesn’t make promises regarding the product. The system is on its way out, so there is...
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The vendor could improve the ease of finding tables in their lineage because the system has...
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The vendor's support is great. I expect my satisfaction to increase a year from now because I am...
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The system itself is pretty good, and I don’t expect anything better from it. I like that I can get...
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There are too many moving parts and things needed in order to stand up a dashboard in the system....
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The system is constantly improving. I like that. I like the features in the system and the fact that...
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I like the structure of the training that Epic offers. Epic has a well-defined program.
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Conceptually explaining to an end user what is happening behind the scenes with Epic is really hard....
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The platform is not as user friendly as Epic portrays it to be. There needs to be more training. End...
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In general, the training we get for the system is adequate, but the tool is not necessarily easy to...
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We recently rolled out Slicer Dicer, and it is a little hard for me to gauge user acceptance of the...
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Epic does a pretty good job with their training. It is definitely consistent. However, with any of...
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Everyone is very happy with the reporting capabilities we get from Caboodle. It is a data warehouse....
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The Radar solution is probably the easiest and most intuitive of the Cogito suite of tools. The...
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Cogito - Clarity is a back-end system. It meets our needs, and the vendor documents everything...
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