2021 Best In KLAS HIT Advisory Services

Performance

IT Advisory Services 2023

09 February 23 | Doug VanWagenen and Trent Davis

In the IT advisory space, many firms perform well, but the breadth of their expertise varies—some firms offer many services, while others focus on a specific area. This report examines the breadth of firms’ validated services as well as client satisfaction and performance consistency. To provide better transparency into IT advisory services, KLAS has broken them into the following four segments: IT planning and assessment, revenue cycle optimization, clinical optimization, and analytics advisory services. Additionally, this report categorizes firms into four groups based on validated engagements:

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Relationship	Services	Value

Huntzinger Group Huntzinger Management Group HMG	97	n=12	0%		A+	A+	A+	A	A

PwC	95.4	n=12	0%		A+	A	A	A	A

Chartis Group	94.4	n=37	0%		A	A	A	A-	A

Pivot Point Consulting, a Vaco Company Pivot Point Consulting	93.6	n=20	0%		A	A	A	A-	A-

Accenture	93.4	n=19	0%		A	B+	A-	B+	A

Nordic	93.3	n=26	0%		A	A-	A	A-	A

Tegria Cumberland	92.7	n=12	0%		A	A-	A	B+	A-

Optimum Healthcare IT	92	n=10	0%		A	A-	A	A-	B+

Prominence	91.9	n=19	0%		A	A	A	B+	B+

Impact Advisors	91.3	n=72	0%		A	A-	A	B+	B+

ECG Management Consultants	90.7	n=21	0%		A-	B+	A-	B+	A-

Divurgent	90.6	n=13	0%		A	B+	A	B+	B

Guidehouse (formerly Navigant) Navigant	89.8	n=19	0%		A-	B+	A-	A-	B+
	50.0	100.0

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Huntzinger Group Huntzinger Management Group HMG 97 n=12	0%		A+	A+	A+	A	A
PwC 95.4 n=12	0%		A+	A	A	A	A
Chartis Group 94.4 n=37	0%		A	A	A	A-	A
Pivot Point Consulting, a Vaco Company Pivot Point Consulting 93.6 n=20	0%		A	A	A	A-	A-
Accenture 93.4 n=19	0%		A	B+	A-	B+	A
Nordic 93.3 n=26	0%		A	A-	A	A-	A
Tegria Cumberland 92.7 n=12	0%		A	A-	A	B+	A-
Optimum Healthcare IT 92 n=10	0%		A	A-	A	A-	B+
Prominence 91.9 n=19	0%		A	A	A	B+	B+
Impact Advisors 91.3 n=72	0%		A	A-	A	B+	B+
ECG Management Consultants 90.7 n=21	0%		A-	B+	A-	B+	A-
Divurgent 90.6 n=13	0%		A	B+	A	B+	B
Guidehouse (formerly Navigant) Navigant 89.8 n=19	0%		A-	B+	A-	A-	B+

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Relationship	Services	Value

medSR Santa Rosa Consulting * L	90.3	n=5		A-	A-	B+	A+	B

The HCI Group HCI Group * L	96.2	n=5		A+	A	A	A-	A

Company/solution	Overall performance score (100-point scale)	Total evaluations

medSR Santa Rosa Consulting * L culture loyalty A- operations A- relationship B+ services A+ value B	90.3	n=5

The HCI Group HCI Group * L culture loyalty A+ operations A relationship A services A- value A	96.2	n=5

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