Resolute Hospital Billing Commentary
Filtered view: (Large - Over 400 Beds)
Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Relationship, Product
Epic is still the only really integrated EHR suite out there, and that is a blessing and a curse....
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Relationship, Product
Epic is not listening to their customers as much as they should be. Epic has grown so much. They are...
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Relationship
Epic is very responsive. For example, we recently had an issue, and they had every technical...
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Value
Epic continues to tick me off. Unexpectedly, Epic is starting to nickel-and-dime on everything....
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Product
Epic’s upgrades are not well tested anymore. We end up with lots of things that didn't happen...
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Relationship, Operations, Product
Epic has fewer experienced analysts, and I think they are stretched very thin. Epic tries to go very...
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Loyalty, Product
Obviously, the system is doing what we need it to do, or else we wouldn't have it. We have no choice...
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Relationship
We all have things that we don't like or that we like better. But for what the system is, it does...
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Relationship
We get pretty fast resolutions with Epic. We also have a helpline that we can go directly to. Plus,...
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Operations
Our implementation with Epic was pretty much seamless. They were really on the ball and had people...
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Loyalty, Product
I would like to see more integration between Resolute Hospital Billing and other Epic applications....
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Product
When it comes to reporting, I think that Epic has done a lot of good development for Slicer Dicer....
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Relationship
Epic is pretty good about proactive service. We can work with all different levels at Epic to solve...
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Operations
Initially, when we rolled out the system, the training from Epic was more robust. Over time, and...
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Product
I would like to see a better interaction between Resolute Hospital Billing and Resolute Professional...
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Operations
Epic doesn't provide ongoing training. Users have to get that training themselves. The information...
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Product
The system meets all of our needs. However, I wish it had more automatic content, like edits and...
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Relationship
Epic is very good at creating a vision. In Epic's visions, they are always moving forward....
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Operations, Product
The system is customizable. The hard part is that Epic just gives organizations the base. Everything...
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Product
I would recommend Resolute Hospital Billing. It is much better than what we had before. Resolute...
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Relationship, Product
We can get in contact with Epic. There are certain things that Resolute Hospital Billing can and...
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Loyalty, Relationship, Product
Epic is already working on optimization for their financial assistance module. I would like to see a...
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Loyalty, Relationship, Product
Epic is constantly reinventing themselves and trying to be on the cutting edge for hospital billing...
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Product
It might sound a little cliché, but we like pretty much everything about Resolute Hospital Billing....
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Operations, Value
I would definitely recommend Resolute Hospital Billing. If an organization can afford this Cadillac...
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Relationship, Operations
My recommendations for Epic are less about the program and more about their technical support...
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Operations
Epic is doing everything I need them to do. I'm also satisfied with Epic’s implementation services....
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Relationship, Product
The only hiccup regarding Resolute Hospital Billing working as promoted is that because Epic...
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Relationship
I reach out to our technical support individual from Epic if I need anything. I don't necessarily...
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Value
I'm not 100% certain what our price tag is for Resolute Hospital Billing. I know it is very...
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Operations
Epic doesn't do a lot with training for Resolute Hospital Billing. I would like to see more training...
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Loyalty, Operations, Product
Epic is rolling out new technology. However, the rollout is a little slower than I would like...
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Product
While I am not a big user of Slicer Dicer, I have seen others use it. I just haven't dug in deep...
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Relationship
Epic is mindful of areas for opportunity. We meet with them, and they tell us whether they noticed...
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Relationship
Epic's people are very good listeners, and they do what they can. I might not be the person involved...
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Loyalty
We have multiple Epic systems, and we are building another because we are actually in the process of...
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Relationship, Product
Epic keeps their promises in terms of automation. They are going to automate all of our account...
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Value
With Epic, if we need boost work or anything like that, they will charge us. If we need their...
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Relationship, Product
Epic tries really hard to do everything, so their ability to work with other software is sometimes...
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Product
Epic is trying to deliver new technology. Unfortunately, insurance companies have a lot more...
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Relationship, Operations, Product
We brought on additional resources outside of Epic to help with our revenue-cycle stabilization. We...
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Operations
We had to redo our training from Epic. They must review the training that they already have. They...
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Operations
What I am seeing from Epic is probably better than average for a software organization. Our most...
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Relationship, Product
We are becoming a mature shop, and what I like about Resolute Hospital Billing is that we are able...
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Loyalty, Value
Going with Epic was the best decision we could have made at the time, but fast-forward to right now,...
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Loyalty
We are excited to see some more AI features get implemented. In general, it would be great if Epic...
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Relationship
I have been really happy with the quality of our technical support folks. In the last few years,...
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Product
Resolute Hospital Billing is the best on the market. Epic is also working on package pricing for AI....
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Operations
Epic doesn't really actively train us. We are responsible for getting people trained. If Epic is...
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Loyalty, Relationship, Operations
I would like to see a focus on performance versus Epic priorities. There is a disconnect between...
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Relationship, Operations
Epic is very qualified in everything they say, so they generally don't say something without a...
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Relationship, Product
Epic is really helpful, and I like that they are aware of what is going on in the industry. All of...
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Relationship
The quality of Epic's professional services is an area of opportunity for improvement.
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Operations, Product
I don't hear about any problems with our billing, but I haven't seen any updates in a long time...
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Product
We already put the code in. We have the diagnosis in our notes, and we sign our notes, and then we...
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Loyalty, Product
I would buy Resolute Hospital Billing again. I am extremely likely to recommend Epic's systems...
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Product
Resolute Hospital Billing is very complicated, and everyone is very integrated. Epic doesn't realize...
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Relationship
Epic has a vision, but that doesn't mean that I agree with their vision. The vendor has what they...
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Value
Epic is too expensive. They like to bill for everything. We are doing well in terms of cash, but we...
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Relationship, Product
Epic is much more advanced on the Resolute Hospital Billing side than on the Resolute Professional...
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Operations
We had a great clinical conversion with Epic. We are very pleased with the changes that Epic has...
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Operations, Product
When we go live, there are thousands of work queues in Epic. Every one of those has to be cleared...
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Product
The only negative thing with Epic is that they sometimes don't want us to integrate with something...
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Relationship
Sometimes it takes longer to get support from Epic than I would like, but I have seen some positive...
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Loyalty, Relationship, Product
Every vendor has issues, and Epic has some goofiness, but their solution is by far better than some...
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Operations
Epic does a good job of teaching how their product works, but they aren't necessarily good at...
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Value
Epic is fair with their charging. They charge for things that are appropriate, but they also do a...
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Relationship
The one thing that Epic is very good at is that when things are not mature or when there are gaps,...
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Operations, Product
We are implementing a remote patient monitoring system, and our internal Epic team, like most, is a...
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Loyalty, Product
Epic is bringing a lot of AI into the solution, and that is good. They have been a bit behind in...
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Product
When insurance has changed, there is an unmatching that occurs. The hospital billing side does not...
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Relationship, Product
Our state has issued an executive order related to certain intake questions. While there are fields...
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Operations, Product
I don't think there is much room to score Resolute Hospital Billing higher. Most end users find it...
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Value
Epic has some deals that are all in that would let us get everything, but our deal is not structured...
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Product
We have been rolling Resolute Hospital Billing out to our other entities. It has worked pretty well...
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Operations, Product
Things have to happen in a particular way in Resolute Hospital Billing. Each place has clinicians...
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Relationship, Product
Epic is usually three or four years behind the market. When they see new technology on the market,...
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Loyalty, Relationship
We have spoken with some of Epic’s senior people about the future, where things are going, and what...
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Product
Epic has a bit of room to grow with Resolute Hospital Billing. It is just such a large system that I...
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Product
Resolute Hospital Billing is very different than Resolute Professional Billing when it comes to the...
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Relationship
What is extremely fantastic about Epic is that we get our own dedicated resources, and they are the...
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Value
Epic is not a vendor that every little doctor's office can have because they don't have the cheapest...
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