Resolute Hospital Billing Commentary
Filtered view: (Large - Over 400 Beds)
Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Product
Resolute Hospital Billing works extremely well for hospital billing. It accounts for all of the...
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Operations
Our implementation with Epic was a serious undertaking. It was a feat, but we were able to get all...
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Product
There are a lot of clicks and a lot of steps within Resolute Hospital Billing that could be...
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Product
Some of the information and how it is displayed in Resolute Hospital Billing is difficult to put...
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Product
Something that could be improved would be just adding coverages in registration. We would like to...
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Relationship, Product
Epic has a community almost like a town hall where many problems and potential solutions are identified....
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Product
I really do like the ease of use for the end user for Resolute Hospital Billing. There is an...
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Relationship
Epic is very transparent with changes, and they provide an immense amount of information to their clients....
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Relationship
Epic really does customize our client support team that we work with. That is one of the things they...
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Loyalty, Relationship
We had an external vendor that wanted to partner with our organization and do some of the things...
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Loyalty, Relationship
Epic is by far the best vendor I have ever worked with. I have been working within the revenue cycle...
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Relationship
There are definitely personnel resources with Epic, but it can sometimes be difficult to get to...
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Relationship, Product
Epic has been ahead of the curve on a lot of the industry buzzwords like AI and machine learning....
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Product
I like Resolute Hospital Billing’s reliability. We are remote hosted, and that process has gone...
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Relationship, Product, Value
I like Epic’s commitment to innovation. I have worked with a lot of different EHRs in the past, and...
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Relationship, Operations
Epic’s customer support team meets with us quite often, and Epic is really good at training.
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Product
When we first went with Epic, the account notes were on our storyboard, which was accessible and...
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Relationship
Epic can be a one-stop shop for EHRs, but they do not keep their promises all the time; then again,...
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Product
Revenue cycle applications like Resolute Hospital Billing are very difficult to use. And that is not...
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Operations
During upgrades, Epic makes themselves available. They are online during the downtime and for all of...
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Product
Epic’s system is catered to a very standard managed-care model. So when it comes to our state, we...
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Product
In the space of AI and automation, other applications, like clinical applications, have a bridge,...
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Operations
Prior to using Epic's system, when we were working on legacy systems, we often found out that we...
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Product
The system's functionality and features are extraordinary, and Epic does a really good job of...
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Product
Epic supports our integration goals and other needs. However, they can't always accommodate...
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Relationship, Product
Epic is a beast and a monster. We work with Epic people who are scattered around the country....
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Relationship, Product
There are some things that we wish we could change in Resolute Hospital Billing, but the vendor...
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Relationship, Operations
During upgrades, we sometimes run into issues. When that happens, we try to attack the issues and...
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Relationship, Operations
Epic is not as helpful as we need them to be. They have let the training slide tremendously since...
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Relationship, Product
Resolute Hospital Billing is the best in the market but still has issues. Epic provides us with the...
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Relationship
Epic is a wonderful vendor and is great to work with. They document the heck out of everything and...
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Product
Epic is pretty good in terms of patient financial experience, like how the patient interacts with...
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Relationship
Epic is great. Who we get ahold of is hit or miss, but that is how things are at any place. We are...
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Relationship
Epic has a monopoly, and they are a big shop, so we can't get the small updates that we want. If the...
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Product
Resolute Hospital Billing isn’t particularly easy to use. It is pretty, and it has buttons, but it...
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Relationship
Epic comes in and looks at our build after we use their system for a long time, and they compare us...
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Product
The system is complex, but its ease of use is getting better. The product is solid, stable, and...
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Loyalty, Product
Epic's systems meet our integration goals. We want to have one vendor and one product. Then, we want...
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Product, Value
Epic gives us nice reports on how much money we are saving now. For example, a report may say that...
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Relationship
I have regular meetings with people from Epic. They are available to answer my questions.
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Product
One issue that I have with Resolute Hospital Billing is the reporting. There still isn't a great way...
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Product
Resolute Hospital Billing is easy to use. In general, I support Epic 100%. I love the system....
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Operations
Epic had a C-team for the implementation. Resolute Hospital Billing is oversold. The product works...
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Relationship
Epic tries to act like they hear customers, but that doesn’t mean they are going to do anything....
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Relationship
When we need Boost resources, we go to them. The Boost resource we have now is fantastic. Other ones...
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Relationship
Epic is proactive in what they want us to focus on because then they can tout things across all...
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Product
Resolute Hospital Billing is amazing, especially coming from a previous organization where we were...
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Operations
One part of our business implemented Epic's system, and the vendor did a bad deal where they just...
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Relationship
Epic seems to be really focused on full integration and the whole Epic-first concept. Also, the...
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Operations, Product
Resolute Hospital Billing is an easy product to self-teach to some extent, but there is a lot of...
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Relationship
Sometimes Epic is not super proactive. Also, they are very specific about who we work with and how...
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Value
To some extent, we haven't received all of our money's worth with Resolute Hospital Billing because...
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Loyalty, Relationship, Product
Innovation is one of Epic's strong points. They are not happy with what they have, so they are...
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Value
The vendor isn't timely when it comes to delivering new technology to meet our needs. When a new...
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Loyalty
Resolute Hospital Billing works pretty well in our current environment. I don't know how it is going...
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Product
I have worked with Cerner's patient accounting system and some other vendors' systems, and I think...
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Product
There are definitely some things in Resolute Hospital Billing that could be improved. There are...
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Relationship, Operations
With Epic, organizations have to know what questions to ask. However, sometimes, organizations don't...
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Relationship, Value
Epic does a decent job of avoiding charging for every little thing. The quality of Epic's ongoing...
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Relationship, Product
Things have been really good with Epic. We are not in catch-up mode. We are definitely not an Epic...
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Operations
Epic doesn't provide any ongoing training, per se. Their documentation isn't exactly the easiest...
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Relationship
With Resolute Hospital Billing, we can always reach somebody if we need to. Even after hours, the...
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Relationship
In my past years of experience working with Epic, they have been pretty honest in telling us about...
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Loyalty, Product
I struggle to send other vendors our data when we have it all in Epic's system and it works with our...
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Relationship
If the vendor’s support team needs to reach out to another application's team, there is definitely...
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Product
There are always quarterly updates or upgrades that the vendor has in their system. There are...
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Relationship, Value
The vendor encourages us to use what is already readily available within the system. If they find...
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Relationship
The vendor is always willing to get on a call if we need. They don't walk on water, but they are...
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Product
I like the system because anything in the system can be tracked. Whether users work within the...
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Relationship, Product
Our IT people try to push back on certain parts of upgrades. We can say yes or no to different...
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Relationship
The vendor definitely has tools and resources available for their clients. As users, we have access...
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Relationship
Our IT team has regular calls with the vendor’s support team. Each application has its own tech...
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Relationship, Product
Epic is consistent with all of their upgrades for Resolute Hospital Billing. Epic listens to their...
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Relationship, Product
Epic is really top notch with reporting from a revenue cycle perspective. They are moving into...
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Product
One thing that we struggle with is that when Epic puts a certain report out to our C-suite-level...
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Relationship, Product
The strengths of Epic are in the level of technology that they have and the way they try to figure...
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Relationship, Product
One thing I love about Epic products in general is that we get a report every quarter on how we are...
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Loyalty, Operations, Product
Everything is part of one system, so I don't know how to parse things out, but I wish the whole...
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Product
The problem is that I'm really spoiled with Epic. I have my regular calls with Epic’s executive...
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Relationship
We have had really good luck with Epic lately. We have the right people at Epic, and they have found...
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Loyalty, Product, Value
Healthcare is changing. I can't hire a nurse to save my soul, and we can't recruit doctors, so my...
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Relationship
Judy isn’t going to be around forever, and I don’t see anybody at Epic who can take the company and...
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Loyalty
Epic is looking at moving into the ERP space. Unless they are seeing something I'm not, there is...
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Relationship
Epic keeps their promises, but that is because we are good at asking for things and getting...
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Relationship, Operations
Epic used to be really good at delivering on their vision because they never presented anything to...
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Product
I would tell someone looking at Resolute Hospital Billing to go into it with eyes wide open.
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Operations
Things went well during the implementation, and we were back to baseline charging almost...
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Operations, Product
Everybody encounters issues, and the primary issue that we encountered was that we had far more...
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Operations
We create the training with Epic, so we start with their curriculum and then add on to it. We had...
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Product
The quality of the software is such that when we have discrepancies or issues, we start by assuming...
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Product
The ease of use for end users with any hospital billing system is about a one on a scale of one to...
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Product
There are still some things we would like the product to do that it doesn't do, and we are working...
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Relationship, Value
Epic excels at their ongoing support. We have executive involvement regularly. Epic keeps their ear...
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Value
If Epic could cost a little less, that would help a lot. Their products have big price tags.
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Relationship, Product, Value
Epic has completely pivoted to using business language, and I love that they are doing that. The...
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Product
I always said that Epic's product was the best monolithic system out there. It still is. It is by...
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Loyalty, Relationship, Product
Things are so hard with Epic because their promises are proactive, but the delivery time is so long....
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Operations
One of the things that Epic does really well is that even though they have a horrible implementation...
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Product
Depending on the module and depending on the user, there are things in Epic’s products that are not...
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Relationship
Epic is working with us progressively to find ways to improve. They are also working on finding ways...
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Loyalty, Operations
I would advise others who are considering Epic's systems that if they decide to go with Epic, they...
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Loyalty
We never want to go with the latest version of an Epic application. We want as many bugs as possible...
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