Cerner Patient Accounting/CommunityWorks Financials Commentary
Filtered view: (Large - Over 400 Beds)
Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Relationship
We have seen Oracle Health not come through on their promises when it comes to day-to-day help in...
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Operations
Our implementation with Oracle Health was rough. We struggled to get a basic training domain that we...
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Culture, Product
The only way Oracle Health gives me new technology is by giving me a vendor. They are not developing...
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Operations, Product
One of the things that we run into in Cerner Patient Accounting is the number of clicks it takes to...
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Relationship
Our whole help desk is run by Oracle Health individuals, and in general, they are able to manage the...
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Relationship
It would be helpful to get information proactively from Oracle Health. They used to have a product...
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Culture, Relationship
We have ongoing challenges with Oracle Health in that there are many times when we need something...
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Operations
The system is pretty easy to use, and the vendor's training usually goes pretty smoothly.
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Loyalty, Product
Cerner gets the job done, but there are some things that I wish would work a little better. Lately,...
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Relationship
We didn't opt to take the PM module, so that made it more difficult for my team to do ambulatory...
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Culture, Product, Value
Cerner Patient Accounting is the leakiest system for revenue. It is incredibly overly complex in...
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Operations, Value
Oracle Health makes us do the training ourselves. I don't find that to be very effective unless we...
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Loyalty, Product
Over the last year, there has been incredible, immense pressure to convert everybody to RevElate,...
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Relationship
Oracle Health makes everything route through IT, and I can’t log service tickets. There are very few...
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Loyalty
We are looking at RevElate Patient Accounting. I believe we are committed to doing enhancements with...
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Product
Things are going great with Cerner Patient Accounting. We are on Millennium PowerChart and have been...
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Loyalty
I'm hopeful that Oracle Health will be able to deliver products that are going to be useful to us in...
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Loyalty, Relationship
We would like to see Oracle Health as a long-term partner. Our health system is looking at another...
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Operations, Product
The revenue cycle module has probably been the weakest of the modules in Cerner Patient Accounting....
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Loyalty, Operations
Oracle Health has released a new solution for patient accounting. Cerner Patient Accounting has been...
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Value
Using Cerner Patient Accounting has been a struggle since the beginning. We are finally in a stable...
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Relationship, Value
It seems like the system breaks on its own a lot. We will have gone many months filing a certain...
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Relationship, Product
The vendor is getting into rolling out an entire rewrite of the financials with what we are hearing....
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Operations
The implementation was obviously a very big project, so it took more than a year. When we launched,...
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Product
I always like things to be efficient, so there is an opportunity for improvement that is not a big...
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Product
Some processes are automated, but that can sometimes be a detriment, so I don't know how I feel...
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Relationship
I would suggest to Oracle Health that they be more responsive to tickets, though that is probably a...
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Product
I don't think the system handles large amounts of data very well. We have a lot of visits,...
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Relationship, Product
We hear from some vendors that Oracle Health doesn't play well with others. They might not say it...
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Value
There is a fee anytime there is a review to be done to see whether we are doing things in the most...
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Product
A strength of the product is that we can see all the information we need to see. The product is...
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