Cerner Patient Accounting/CommunityWorks Financials Commentary
Filtered view: (Large - Over 400 Beds)
Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Operations
Cerner charges for every little thing, and they aren't making a lot of improvements. Cerner went on...
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Relationship, Product
There has been a natural evolution of the community that is stuck using the system. We are all...
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Relationship, Operations, Product
Cerner has gotten a little better. During my first experience with the system, the vendor didn't...
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Loyalty, Value
I would absolutely buy Oracle Health's system again. Nothing beats a vendor who is doing a fair job,...
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Loyalty, Product
Oracle Health is adding some AI functionality to their technology, though I haven't seen it yet. I...
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Loyalty, Relationship
Our revenue cycle is not quite clinically driven because our charges are still coming in different...
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Loyalty
I have seen some of what Epic has. Epic is pricey, but right now, their offering is more efficient...
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Operations, Product
Once people get trained in the system, it is pretty straightforward. It is really user friendly. It...
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Relationship
Cerner solutions are very click happy and require many custom reports as standard reports are not...
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Relationship
Even though we are not happy with the product, Cerner said they would do anything to fix it, and...
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Relationship
Cerner is good at recognizing problems, and we point them out. They often agree with us, but the...
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Loyalty, Relationship
There are a lot of significant changes coming that Oracle Health has talked about. For one thing,...
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Loyalty
Oracle Health is still in the process of moving everybody to the cloud, whether they are pulling...
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Relationship
We have had issues with the vendor's third-party integration partners, and those issues have taken...
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Value
We worked with Oracle Health on several reports and dashboards that we felt they should have had out...
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Loyalty
Things are going well with Oracle Health, and we have a good, solid, stable system. Oracle Health...
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Loyalty, Relationship, Value
We are definitely loyal to Oracle Health. We want to understand the road map better because we have...
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Relationship, Product
The product is an oldie and a goodie. I haven't had any issues with Cerner. Anytime I have needed...
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Product
I often have to use certain buttons to get into screens and do things. I know how to utilize a lot...
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Product
We struggle to make the system's DNFB report accurate.
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Relationship
We have had a ticket open with the vendor for years. There has been a lot of back and forth on that....
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Relationship, Product
We have had massive issues with connecting to other sites. Even our own clinics and other partners...
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Operations
The vendor's customer service is extremely poor right now. That is very frustrating. There aren't a...
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Product
We haven't seen a lot of new features come from Oracle Health. We can add FHIR API and third-party...
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Loyalty, Relationship
Overall, I would recommend Oracle Health because of the longevity of our relationship, the vendor's...
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Loyalty
Oracle Health should clean up some of the workflows and outstanding service requests. We are working...
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Value
When the product was owned by Cerner, they avoided charging for unexpected costs. Now that the...
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Relationship
I would like to see long-term support from Oracle Health. Our client coordinator is great, but we...
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Relationship
Oracle Health is slow in staffing. They have laid off folks with the greatest knowledge and skill...
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Product
Cerner Patient Accounting is an awful product. It should never have seen the light of day. There are...
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Loyalty, Product
We have worked to stabilize Cerner Patient Accounting and bring most of what we can out of it. The...
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Value
We have to constantly be on top of the vendor to ensure that they are avoiding charging for every...
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Product
We made an upgrade to the business application itself and were pleased from that standpoint. New...
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Relationship
Oracle Health is relatively forward thinking when it comes to developing new technology. They had...
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