Experience Management (XM) Platform Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Value
I wouldn’t buy this product again without reviewing what else was available. Our billing has been...
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Loyalty, Relationship, Product
Qualtrics has been pretty supportive and stable, and their functionality is nice. We have talked...
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Loyalty
We are looking at the Qualtrics AI stuff to see its value. Qualtrics has presented the way they are...
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Loyalty
We did an RFP with our affiliate organizations, and as we went through it, we realized that we all...
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Culture, Value
Qualtrics avoids charging us for every little thing for the most part. Given how complicated our...
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Relationship
Qualtrics has been good. So far, they have done well with support, and their executive involvement...
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Relationship, Operations
I have been a little disappointed about the amount of support we have received from Qualtrics for...
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Loyalty, Product
I think Qualtrics' delivery of new technology to meet our needs will get better, but at the moment,...
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Loyalty, Product
The system is much more customizable than our previous product, and we can make things work the way...
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Relationship
I am pretty transparent with Qualtrics, so they know all of my needs, desires, and issues. We...
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Product
I wish there were some more AI capabilities in Experience Management Platform to help with the...
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Operations
We have built a dashboard and trained practices on using the product. For our team, there is a lot...
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Loyalty, Product
With the product, we use iPads and QR codes. We also can do email and text. We are kind of staying...
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Loyalty, Product
At the end of the day, we survey patients because healthcare is a business and customer satisfaction...
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Operations
I would recommend Qualtrics at a top score with the caveat that people need to have a technology...
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Relationship
Qualtrics has been very supportive. They listen and are very forward-thinking in asking us what we...
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Relationship, Product
Because of the point of service and the anonymity aspect of these surveys, there is a real challenge...
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Operations
We went live with Experience Management Platform, and it went very well. The one thing we did learn...
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Loyalty, Product
The QR code availability in the product makes a big difference with ease of use for patients. We...
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Product
Experience Management Platform’s dashboards are just okay in terms of looking at trends over time or...
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Relationship
Qualtrics is very innovative and willing to partner with us and hear our feedback on how to further...
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Operations
Qualtrics doesn't do a lot of proactive live training. They have a large number of resources online...
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Relationship, Product
Things with Qualtrics have gone a little slower than expected. Of course, some of that is our fault....
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Loyalty, Relationship
We are seeing some improvements from another vendor's side, so that is putting some pressure on Qualtrics....
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Relationship, Product
Qualtrics is our newest relationship. But so far, I have been very impressed with what Qualtrics...
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Relationship
I am quite fond of Qualtrics. Their support is really good. They are really fast at reporting things...
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Operations, Product
Qualtrics notifies us about upgrades, but sometimes they don't give us a whole lot of time to get...
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Operations, Product
I like the ease of use and the ease of communication with Qualtrics. I have been very pleased with...
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Relationship
I really want Qualtrics to reconsider the support models that they offer their healthcare clients....
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Loyalty, Product, Value
We have gained a lot more than we have had in the past with the Qualtrics' system, such as the...
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Relationship
There are some opportunities for Qualtrics in terms of keeping all their promises. They are quickly...
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Operations
Our implementation was a bit messy. We had an aggressive timeline and went live very quickly. From...
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Value
We get support from Qualtrics as long as we are within the acquired consulting hours that they bill...
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Operations
The training from Qualtrics on the system is long and highly expensive. I understand the tool is a...
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Relationship
Our experience with the platform has been bumpy. We have definitely innovated the quality, design,...
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Product
We used Text iQ in Experience Management Platform and that was helpful. We were able to distill some...
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Product
The system's ease of use for patients depends on the skill of the developer who programmed the survey....
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Operations
Our organization hired an external consultant to come in and train us on Experience Management...
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Relationship
We’ve had a transactional experience with Qualtrics’ support. They ask what our problem is, they fix...
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Product
We’re exiting our Qualtrics contract because an organization has to have a stable of developers to...
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