Experience Management (XM) Platform Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Operations, Product
Using Qualtrics' system has been incredibly challenging because it has so many features and things...
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Product
When someone first joins as a user of the system, the canvas is too blank. That is great because we...
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Product
Qualtrics' system is beautiful. There are many ways to use the tool. Qualtrics offers a program...
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Loyalty
My initial reaction to the announcement that Qualtrics is purchasing Press Ganey was fear because I...
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Product
Qualtrics doesn't have a comparative database, and that is a major thing in terms of the system's...
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Relationship, Product
Qualtrics is a little more on the cutting edge of technology than other vendors. Qualtrics is a very...
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Culture
When we have meetings with Qualtrics, the meetings always turn into sales pitches. Qualtrics has a...
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Value
We have gotten some concessions from Qualtrics on pricing, but that is more difficult with Qualtrics...
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Product
Experience Management Platform performs very well. We use it to do certain types of surveying. We...
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Operations
Qualtrics does a good job with training. They offer a lot of in-person and virtual training.
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Relationship, Product
Qualtrics is unlike traditional patient satisfaction vendors. The solution gives us a lot of...
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Loyalty, Relationship, Operations
I like the fact that many people from our organization can reach out to the vendor if they have...
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Relationship, Product
I really like Qualtrics. The solution is a really good tool, and Qualtrics has a lot better support...
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Value
I wouldn’t buy this product again without reviewing what else was available. Our billing has been...
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Loyalty, Relationship, Product
Qualtrics has been pretty supportive and stable, and their functionality is nice. We have talked...
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Loyalty
We are looking at the Qualtrics AI stuff to see its value. Qualtrics has presented the way they are...
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Loyalty
We did an RFP with our affiliate organizations, and as we went through it, we realized that we all...
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Culture, Value
Qualtrics avoids charging us for every little thing for the most part. Given how complicated our...
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Relationship
Qualtrics has been good. So far, they have done well with support, and their executive involvement...
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Relationship, Operations
I have been a little disappointed about the amount of support we have received from Qualtrics for...
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Loyalty, Product
I think Qualtrics' delivery of new technology to meet our needs will get better, but at the moment,...
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Loyalty, Product
The system is much more customizable than our previous product, and we can make things work the way...
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Relationship
I am pretty transparent with Qualtrics, so they know all of my needs, desires, and issues. We...
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Product
I wish there were some more AI capabilities in Experience Management Platform to help with the...
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