Experience Management (XM) Platform Commentary
Filtered view: All
Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship, Operations
I like the fact that many people from our organization can reach out to the vendor if they have...
Login or Create an Account to see details.
Relationship, Product
I really like Qualtrics. The solution is a really good tool, and Qualtrics has a lot better support...
Login or Create an Account to see details.
Value
I wouldn’t buy this product again without reviewing what else was available. Our billing has been...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Qualtrics has been pretty supportive and stable, and their functionality is nice. We have talked...
Login or Create an Account to see details.
Loyalty
We are looking at the Qualtrics AI stuff to see its value. Qualtrics has presented the way they are...
Login or Create an Account to see details.
Loyalty
We did an RFP with our affiliate organizations, and as we went through it, we realized that we all...
Login or Create an Account to see details.
Culture, Value
Qualtrics avoids charging us for every little thing for the most part. Given how complicated our...
Login or Create an Account to see details.
Relationship
Qualtrics has been good. So far, they have done well with support, and their executive involvement...
Login or Create an Account to see details.
Relationship, Operations
I have been a little disappointed about the amount of support we have received from Qualtrics for...
Login or Create an Account to see details.
Loyalty, Product
I think Qualtrics' delivery of new technology to meet our needs will get better, but at the moment,...
Login or Create an Account to see details.
Loyalty, Product
The system is much more customizable than our previous product, and we can make things work the way...
Login or Create an Account to see details.
Relationship
I am pretty transparent with Qualtrics, so they know all of my needs, desires, and issues. We...
Login or Create an Account to see details.
Product
I wish there were some more AI capabilities in Experience Management Platform to help with the...
Login or Create an Account to see details.
Operations
We have built a dashboard and trained practices on using the product. For our team, there is a lot...
Login or Create an Account to see details.
Loyalty, Product
With the product, we use iPads and QR codes. We also can do email and text. We are kind of staying...
Login or Create an Account to see details.
Loyalty, Product
At the end of the day, we survey patients because healthcare is a business and customer satisfaction...
Login or Create an Account to see details.
Operations
I would recommend Qualtrics at a top score with the caveat that people need to have a technology...
Login or Create an Account to see details.
Relationship
Qualtrics has been very supportive. They listen and are very forward-thinking in asking us what we...
Login or Create an Account to see details.
Relationship, Product
Because of the point of service and the anonymity aspect of these surveys, there is a real challenge...
Login or Create an Account to see details.
Operations
We went live with Experience Management Platform, and it went very well. The one thing we did learn...
Login or Create an Account to see details.
Loyalty, Product
The QR code availability in the product makes a big difference with ease of use for patients. We...
Login or Create an Account to see details.
Product
Experience Management Platform’s dashboards are just okay in terms of looking at trends over time or...
Login or Create an Account to see details.
Relationship
Qualtrics is very innovative and willing to partner with us and hear our feedback on how to further...
Login or Create an Account to see details.
Operations
Qualtrics doesn't do a lot of proactive live training. They have a large number of resources online...
Login or Create an Account to see details.
Relationship, Product
Things with Qualtrics have gone a little slower than expected. Of course, some of that is our fault....
Login or Create an Account to see details.
Loyalty, Relationship
We are seeing some improvements from another vendor's side, so that is putting some pressure on Qualtrics....
Login or Create an Account to see details.
Relationship, Product
Qualtrics is our newest relationship. But so far, I have been very impressed with what Qualtrics...
Login or Create an Account to see details.
Featured Report
Preferences