Experience Management (XM) Platform Commentary
Filtered view: All
Subject Expert
Steve VanWagenen
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
Relationship, Product
Qualtrics is always pushing the envelope and trying new things. What they develop doesn't always...
Login or Create an Account to see details.
Value
There's very little I couldn't do with the solution, but I would need more FTEs to do what I want to...
Login or Create an Account to see details.
Operations
Qualtrics's training focuses on automated things, like telling us to go look at printed materials or...
Login or Create an Account to see details.
Value
Qualtrics does not have a user-friendly cost structure. I feel less certain about what I'm getting...
Login or Create an Account to see details.
Product
Experience Management Platform gives me the ability to create validated survey instruments with the...
Login or Create an Account to see details.
Relationship
Qualtrics has 24/7 support, so that is great. But the problem with that 24/7 support is that we're...
Login or Create an Account to see details.
Relationship
I would highly recommend Qualtrics. Qualtrics seems to keep up with the end users' needs more than...
Login or Create an Account to see details.
Relationship, Product
Some of my end users would probably like improvements to the way they maintain their surveys. I...
Login or Create an Account to see details.
Relationship, Product
We love Experience Management Platform so far, and we are getting great feedback from our teams. The...
Login or Create an Account to see details.
Culture, Value
We have a set contract with Qualtrics, and everything has been pretty above board. The pricing we...
Login or Create an Account to see details.
Operations
Qualtrics has a lot of really great online materials for people building surveys, dashboards, and more....
Login or Create an Account to see details.
Operations
We haven't had much training for end users. We have been talking about doing some more of that, but...
Login or Create an Account to see details.
Relationship, Product
The baseline functionality of the surveys and reporting is all really great in Experience Management...
Login or Create an Account to see details.
Product
We are finding that we have a lot more flexibility with Qualtrics than we had with our previous...
Login or Create an Account to see details.
Relationship
Qualtrics’ support team has been responsive. We have had some technical issues. We have to go to our...
Login or Create an Account to see details.
Relationship, Product
As Qualtrics makes changes, I would suggest that they talk to some key clients so that they don't...
Login or Create an Account to see details.
Product
I really like Qualtrics' model and how we use it. The system is very quick and has a great tool set....
Login or Create an Account to see details.
Product
Qualtrics has become a phenomenal brand. They may not have the biggest data set for benchmarking,...
Login or Create an Account to see details.
Relationship, Product
I appreciate that Qualtrics works with us. Another vendor tells their clients that they own their...
Login or Create an Account to see details.
Operations, Product
Using Qualtrics' system has been incredibly challenging because it has so many features and things...
Login or Create an Account to see details.
Product
When someone first joins as a user of the system, the canvas is too blank. That is great because we...
Login or Create an Account to see details.
Product
Qualtrics' system is beautiful. There are many ways to use the tool. Qualtrics offers a program...
Login or Create an Account to see details.
Loyalty
My initial reaction to the announcement that Qualtrics is purchasing Press Ganey was fear because I...
Login or Create an Account to see details.
Product
Qualtrics doesn't have a comparative database, and that is a major thing in terms of the system's...
Login or Create an Account to see details.
Relationship, Product
Qualtrics is a little more on the cutting edge of technology than other vendors. Qualtrics is a very...
Login or Create an Account to see details.
Culture
When we have meetings with Qualtrics, the meetings always turn into sales pitches. Qualtrics has a...
Login or Create an Account to see details.
Value
We have gotten some concessions from Qualtrics on pricing, but that is more difficult with Qualtrics...
Login or Create an Account to see details.
Product
Experience Management Platform performs very well. We use it to do certain types of surveying. We...
Login or Create an Account to see details.
Operations
Qualtrics does a good job with training. They offer a lot of in-person and virtual training.
Login or Create an Account to see details.
Relationship, Product
Qualtrics is unlike traditional patient satisfaction vendors. The solution gives us a lot of...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout