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Experience Management (XM) Platform Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Qualtrics is always pushing the envelope and trying new things. What they develop doesn't always...
There's very little I couldn't do with the solution, but I would need more FTEs to do what I want to...
Qualtrics's training focuses on automated things, like telling us to go look at printed materials or...
Qualtrics does not have a user-friendly cost structure. I feel less certain about what I'm getting...
Experience Management Platform gives me the ability to create validated survey instruments with the...
Qualtrics has 24/7 support, so that is great. But the problem with that 24/7 support is that we're...
I would highly recommend Qualtrics. Qualtrics seems to keep up with the end users' needs more than...
Some of my end users would probably like improvements to the way they maintain their surveys. I...
We love Experience Management Platform so far, and we are getting great feedback from our teams. The...
We have a set contract with Qualtrics, and everything has been pretty above board. The pricing we...
Qualtrics has a lot of really great online materials for people building surveys, dashboards, and more....
We haven't had much training for end users. We have been talking about doing some more of that, but...
The baseline functionality of the surveys and reporting is all really great in Experience Management...
We are finding that we have a lot more flexibility with Qualtrics than we had with our previous...
Qualtrics’ support team has been responsive. We have had some technical issues. We have to go to our...
As Qualtrics makes changes, I would suggest that they talk to some key clients so that they don't...
I really like Qualtrics' model and how we use it. The system is very quick and has a great tool set....
Qualtrics has become a phenomenal brand. They may not have the biggest data set for benchmarking,...
I appreciate that Qualtrics works with us. Another vendor tells their clients that they own their...
Commentary Summary
Comment Type Breakout