Experience Management (XM) Platform Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Operations
We have built a dashboard and trained practices on using the product. For our team, there is a lot...
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Loyalty, Product
With the product, we use iPads and QR codes. We also can do email and text. We are kind of staying...
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Loyalty, Product
At the end of the day, we survey patients because healthcare is a business and customer satisfaction...
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Operations
I would recommend Qualtrics at a top score with the caveat that people need to have a technology...
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Relationship
Qualtrics has been very supportive. They listen and are very forward-thinking in asking us what we...
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Relationship, Product
Because of the point of service and the anonymity aspect of these surveys, there is a real challenge...
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Operations
We went live with Experience Management Platform, and it went very well. The one thing we did learn...
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Loyalty, Product
The QR code availability in the product makes a big difference with ease of use for patients. We...
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Product
Experience Management Platform’s dashboards are just okay in terms of looking at trends over time or...
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Relationship
Qualtrics is very innovative and willing to partner with us and hear our feedback on how to further...
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Operations
Qualtrics doesn't do a lot of proactive live training. They have a large number of resources online...
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Relationship, Product
Things with Qualtrics have gone a little slower than expected. Of course, some of that is our fault....
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Loyalty, Relationship
We are seeing some improvements from another vendor's side, so that is putting some pressure on Qualtrics....
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Relationship, Product
Qualtrics is our newest relationship. But so far, I have been very impressed with what Qualtrics...
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Relationship
I am quite fond of Qualtrics. Their support is really good. They are really fast at reporting things...
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Operations, Product
Qualtrics notifies us about upgrades, but sometimes they don't give us a whole lot of time to get...
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Operations, Product
I like the ease of use and the ease of communication with Qualtrics. I have been very pleased with...
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Relationship
I really want Qualtrics to reconsider the support models that they offer their healthcare clients....
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Loyalty, Product, Value
We have gained a lot more than we have had in the past with the Qualtrics' system, such as the...
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Relationship
There are some opportunities for Qualtrics in terms of keeping all their promises. They are quickly...
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Operations
Our implementation was a bit messy. We had an aggressive timeline and went live very quickly. From...
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Value
We get support from Qualtrics as long as we are within the acquired consulting hours that they bill...
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Operations
The training from Qualtrics on the system is long and highly expensive. I understand the tool is a...
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Relationship
Our experience with the platform has been bumpy. We have definitely innovated the quality, design,...
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Product
We used Text iQ in Experience Management Platform and that was helpful. We were able to distill some...
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Product
The system's ease of use for patients depends on the skill of the developer who programmed the survey....
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Operations
Our organization hired an external consultant to come in and train us on Experience Management...
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Relationship
We’ve had a transactional experience with Qualtrics’ support. They ask what our problem is, they fix...
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Product
We’re exiting our Qualtrics contract because an organization has to have a stable of developers to...
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Loyalty, Product
We have been asked not to use Google Translate for our patient comments because of HIPAA...
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Relationship, Product
The product has been really stable and reliable. Anytime something has not been stable, we have...
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Product
Thanks to the system's advanced features, we are getting more specific feedback. We are able to...
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Product
We use the tool outside of its scope a little to get feedback in a certain style and from focus...
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Product
Qualtrics is constantly working toward trying to improve, especially where healthcare is a newer...
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Relationship
We have a good team assigned to us at Qualtrics. We recently had a couple of changes in personnel in...
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Value
Compared to our previous vendor and cost, we are mostly getting our money’s worth. The product is...
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Relationship
I would recommend the product to a friend, but they would have to have a team that is technically...
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Operations
We don't do a lot of formal training with Qualtrics, but we do access a lot of training. Qualtrics...
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Loyalty, Operations
The flexibility and the customization in Experience Management Platform are the biggest drivers for...
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Operations
Qualtrics assigned us an implementation team, and that was great. We had regular meetings to keep on...
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Product
We don't get a lot of feedback about the survey tool itself unless someone says the surveys are too...
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Culture
Qualtrics certainly rolls out products that have a cost, but it is always really clear what is...
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Product
We believe that getting feedback from patients is critically important for us to understand what is...
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Operations
There was a bit of a learning curve with Experience Management Platform because there were...
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Relationship
Qualtrics has been very supportive of helping us get to a place where we are feeling more...
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Culture
There were a couple of instances when we thought something was included in our contract with...
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Relationship
Because Qualtrics is so large, they outsource some of the builds to another company. This other...
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Loyalty
We decided to go to Qualtrics because when we started doing research to try and decide whether we...
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Relationship
Qualtrics' support team is always available, and we really appreciate that. There are several ways...
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Relationship, Product, Value
Qualtrics really helps us prioritize actions, actionability, and action items that will actually...
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Relationship, Product
We are pretty progressive in the healthcare space, and there are things that we are always pushing...
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Product
With Qualtrics' product, we are able to integrate with our EMR to send surveys in real time. We use...
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Product, Value
We have been able to look at the Qualtrics experience as a continuum, not as a siloed thing. The...
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Loyalty
One of the reasons we went with Qualtrics was that we were able to consolidate several experienced...
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Operations, Product
Sometimes Qualtrics rolls out upgrades without communicating first, so the upgrades are a surprise....
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Operations
The ongoing training with Qualtrics is through a self-service platform, so the vendor does offer...
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Product
Qualtrics integrates things with our single sign-on system, so users can log in and see their units,...
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Loyalty
Qualtrics is partnering with Epic in the future, and we think that is going to be really great...
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