Experience Management (XM) Platform Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
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User Commentary
Relationship, Product
We love Experience Management Platform so far, and we are getting great feedback from our teams. The...
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Culture, Value
We have a set contract with Qualtrics, and everything has been pretty above board. The pricing we...
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Operations
Qualtrics has a lot of really great online materials for people building surveys, dashboards, and more....
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Operations
We haven't had much training for end users. We have been talking about doing some more of that, but...
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Relationship, Product
The baseline functionality of the surveys and reporting is all really great in Experience Management...
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Product
We are finding that we have a lot more flexibility with Qualtrics than we had with our previous...
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Relationship
Qualtrics’ support team has been responsive. We have had some technical issues. We have to go to our...
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Relationship, Product
As Qualtrics makes changes, I would suggest that they talk to some key clients so that they don't...
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Product
I really like Qualtrics' model and how we use it. The system is very quick and has a great tool set....
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Product
Qualtrics has become a phenomenal brand. They may not have the biggest data set for benchmarking,...
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Relationship, Product
I appreciate that Qualtrics works with us. Another vendor tells their clients that they own their...
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Operations, Product
Using Qualtrics' system has been incredibly challenging because it has so many features and things...
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Product
When someone first joins as a user of the system, the canvas is too blank. That is great because we...
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Product
Qualtrics' system is beautiful. There are many ways to use the tool. Qualtrics offers a program...
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Loyalty
My initial reaction to the announcement that Qualtrics is purchasing Press Ganey was fear because I...
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Product
Qualtrics doesn't have a comparative database, and that is a major thing in terms of the system's...
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Relationship, Product
Qualtrics is a little more on the cutting edge of technology than other vendors. Qualtrics is a very...
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Culture
When we have meetings with Qualtrics, the meetings always turn into sales pitches. Qualtrics has a...
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Value
We have gotten some concessions from Qualtrics on pricing, but that is more difficult with Qualtrics...
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Product
Experience Management Platform performs very well. We use it to do certain types of surveying. We...
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Operations
Qualtrics does a good job with training. They offer a lot of in-person and virtual training.
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Relationship, Product
Qualtrics is unlike traditional patient satisfaction vendors. The solution gives us a lot of...
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Loyalty, Relationship, Operations
I like the fact that many people from our organization can reach out to the vendor if they have...
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Relationship, Product
I really like Qualtrics. The solution is a really good tool, and Qualtrics has a lot better support...
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Commentary Summary
Comment Type Breakout