Healthcare XM Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Product
What sets Healthcare XM apart is its ease of use as well as its ability to manipulate data for...
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Product
We would like for Healthcare XM to have more optimized personalized reports. We would just like to...
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Product
Healthcare XM provides good data that we need, but I feel like there is some clunkiness in the...
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Culture, Operations
Our implementation for Healthcare XM was pretty successful. Typically, we will hear a nice sales...
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Relationship
When the COVID-19 pandemic happened, Feedtrail changed to sending out mass messages instead of just...
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Relationship, Product
Overall, things are going great with Healthcare XM. I feel like we are able to explore any issues...
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Product
Our EHR is hard to work with, but Healthcare XM is integrated with our EHR system. We can...
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Product
Interoperability has been a challenge with Healthcare XM, but I think that is an issue more on our...
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Product
Before we had Healthcare XM, I was calculating the NPS manually for our organization as a whole as...
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Relationship
Whenever I have a question or an issue, I just email my contact at Feedtrail, and they are really...
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Operations
I want more training from Feedtrail. The quality of their training is good. However, training...
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Value
We don't have millions of dollars to spend, and my understanding is that the other similar products...
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Value
There was a new module that Feedtrail created that was an enhancement to their data, and it was just...
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Relationship, Product
I really appreciate that the control is mostly with the client. I don't need to, for example, submit...
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Product
There are certain features we have been requesting for a while that don't seem to be part of the...
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Loyalty, Product
The provider-level data and exporting of provider-level data in this solution probably works well...
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Relationship
Sometimes Feedtrail says things can be done without knowing for sure. Then they come back and say...
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Loyalty
Feedtrail has talked about incorporating some AI into what they do, specifically regarding...
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Relationship, Product
If anybody is looking for ways to get feedback and engage with people in their buildings on a daily...
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Operations
The initial training was thorough. We were on calls with Feedtrail multiple times a week to get...
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Loyalty, Relationship
We have had a great partnership with Feedtrail. The acquisition by Relias is just going to add to...
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Product
The file sharing that our organization does between our EHR and Feedtrail's system took a while to...
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Relationship, Product
Feedtrail’s basic reports are great. There are a lot of different reports we can run, but there are...
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Product, Value
There are a lot of things that our patients need or ask for that aren't clinical in nature. Anybody...
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Product
We have started using Feedtrail’s insights piece, which drills granularly into a lot of different...
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Relationship, Product
The team from Feedtrail is amazing. We get a lot of support from them on anything that we need. The...
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Product
Feedtrail is a feedback survey company. Their system can give facilities real-time feedback from...
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Product
The data that we get from the product guides us. It will give us the vibe of our facility on a scale...
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Product
I have promoted the product to other facilities that are part of our organization. We like to share...
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Culture
I have had serious discussions with the vendor, and those have been pretty good. Money and...
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Relationship
About a year or so ago, the vendor was bought out, but the product has not changed. The buyout...
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Relationship, Product
The vendor introduces new things that the product can do for us. We don't always put those things in...
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Product
There is one part of the platform that lets us do campaigns, and I would love to see more...
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Loyalty, Product
We are extremely happy with the product overall. Long term, we are going to continue to use...
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Loyalty, Relationship, Product
We have a campaign to help with suicide prevention, and we use Healthcare XM to send out those...
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Loyalty
Healthcare XM is not part of our long-term plans. However, Healthcare XM provides more real-time...
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Relationship
I definitely recommended Feedtrail. Feedtrail keeps all promises for sure. They were a very good...
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Loyalty
There are a few things that are complicated in Healthcare XM. I think Feedtrail is growing. They...
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Relationship
Feedtrail forces me to have a regular call with them and talk about what I should be looking at....
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Relationship, Value
Feedtrail does a really good job with new technology. They are continually innovating, enhancing,...
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Product
We want Healthcare XM to work with our patients by collecting feedback that they can provide for us...
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