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Healthcare XM Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
With Feedtrail, we were all trained and onboarded initially, and there were frequent check-in calls....
From a reporting standpoint in Healthcare XM, there are certain reports that I wish could include...
For support, Feedtrail is very quick to respond. They have several folks that will work a ticket for...
Healthcare XM gives us direct connection and engagement with patients and family members that can be...
Feedtrail's initial training and deployment were good, and we met with their team periodically, but...
Feedtrail has been a fantastic partner. They're very open to working with us.
I haven't seen too much come out of Feedtrail that's been surprising. They offer comparative...
Healthcare XM primarily solves one problem for us, and that is patient experience. We have decided...
With Healthcare XM, our scope is narrower. We've added platforms and different kinds of surveys, and...
The value-add that Healthcare XM gives beyond just sending a survey out is really what we're paying...
If I had been asked about Feedtrail before Relias acquired them, my answers would have been much...
With Healthcare XM, I like getting a net promoter score, forwarding good surveys to Google for...
When it comes to solving problems or if there is a deficiency, the solution gives good trending data...
Healthcare XM is a little expensive. If it incorporated referral data and capabilities, it would be...
Healthcare XM is good at the things that it does. The only thing that would make it not part of our...
Commentary Summary
Comment Type Breakout