Healthcare XM Commentary
Filtered view: All
Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
The recognition for staff is one of my favorite pieces in Healthcare XM because it allows me to...
Login or Create an Account to see details.
Operations, Product
The Healthcare XM platform is awesome. We have to click in a lot of different places to get...
Login or Create an Account to see details.
Loyalty, Relationship
Feedtrail works in partnership with their clients to improve the product. If I need something that...
Login or Create an Account to see details.
Operations, Product
Training new people is a bit challenging. A lot of people have trouble navigating through the system...
Login or Create an Account to see details.
Relationship, Product
The vendor doesn't do a ton of updates, although they did just change some of their analytics...
Login or Create an Account to see details.
Relationship
Feedtrail reaches out to me every now and then just to see how things are going and to ask whether...
Login or Create an Account to see details.
Relationship
I have a person that I speak to at Feedtrail, but I have no idea where they are in the organization....
Login or Create an Account to see details.
Relationship, Product
The previous method that we had for giving surveys to people was very manual and cumbersome, so...
Login or Create an Account to see details.
Product
One of Feedtrail's weaknesses is that some of the things on the actual site are a bit confusing for...
Login or Create an Account to see details.
Operations
Feedtrail supported us in the go-live process, and they have been really responsive during...
Login or Create an Account to see details.
Relationship, Product
Feedtrail can actually interact with Google by way of their reputation management module. If...
Login or Create an Account to see details.
Product
Many of our patients are Spanish speaking and have a low reading level in English, so we have to...
Login or Create an Account to see details.
Relationship
Occasionally, there are updates to Healthcare XM. I meet with somebody regularly at Feedtrail, and...
Login or Create an Account to see details.
Product
Our staff tends not to want to go to many different platforms to get information, but they don't...
Login or Create an Account to see details.
Relationship
We have a different relationship with Feedtrail than we do with other vendors. There was one time...
Login or Create an Account to see details.
Relationship, Product
There is an interface between Healthcare XM and our EHR, so patients get a survey soon after they...
Login or Create an Account to see details.
Product
It has been helpful to use Feedtrail’s features. For example, if somebody gives us a high rating,...
Login or Create an Account to see details.
Value
I don't think I have ever been in a conversation with Feedtrail about adding costs, and that is great....
Login or Create an Account to see details.
Product
I haven't seen many new features or things to push Healthcare XM and make it stay great, and if it...
Login or Create an Account to see details.
Product
Healthcare XM is a great program. We have used it to see performance improvement opportunities, and...
Login or Create an Account to see details.
Relationship
We have a really good, strong relationship with Feedtrail’s leaders and a lot of their team members...
Login or Create an Account to see details.
Product
Even though Healthcare XM is a bit more niche than other platforms, Feedtrail is eager to make it...
Login or Create an Account to see details.
Operations
This system is critical for our organization. It is a requirement for patient feedback and the...
Login or Create an Account to see details.
Relationship
This is a company that keeps changing based on what the customers want, but it takes a while. There...
Login or Create an Account to see details.
Relationship
Oftentimes, Feedtrail reaches out to us before we reach out to them. That is unusual today once we...
Login or Create an Account to see details.
Relationship
I have recommended Feedtrail several times throughout my state. I don't know what systems other...
Login or Create an Account to see details.
Loyalty, Product
Healthcare XM was a game changer for us because we were giving patients paper surveys, getting them...
Login or Create an Account to see details.
Product, Value
The largest outcome for us is that we can address any negative feedback or concerns a patient has...
Login or Create an Account to see details.
Product
The quality is good. Healthcare XM has a lot of analytic tools, including some that I don't even...
Login or Create an Account to see details.
Product, Value
I would buy Healthcare XM again because the price point is reasonable. Feedtrail has made some...
Login or Create an Account to see details.
Product
A lot of the ways that data is able to be used in Healthcare XM is very limited. Creating the...
Login or Create an Account to see details.
Relationship
I don’t think that Feedtrail has not kept their promises, but sometimes it takes a little time for...
Login or Create an Account to see details.
Value
There are a couple of add-ons that we will get charged for if we renew our contract with Feedtrail,...
Login or Create an Account to see details.
Operations
The quality of the implementation from Feedtrail usually ends up being really good. However, it...
Login or Create an Account to see details.
Operations
I don’t feel like there has been any training from Feedtrail initially or ongoing. The vendor has...
Login or Create an Account to see details.
Relationship
The folks that we are working with right now are awesome, and we really appreciate them. They are...
Login or Create an Account to see details.
Relationship, Product
The biggest thing that we like about Healthcare XM is that the feedback for our team members is so...
Login or Create an Account to see details.
Relationship, Product
We like that the surveys in Healthcare XM are easy for the patients to complete and that we are able...
Login or Create an Account to see details.
Product, Value
With Healthcare XM, we have been able to identify several patient experiences in nearly real time,...
Login or Create an Account to see details.
Relationship
There have been things that we have asked the vendor for on their development list, but the vendor...
Login or Create an Account to see details.
Product
With Healthcare XM, we would like to have a more granular way to route feedback. Anytime someone...
Login or Create an Account to see details.
Relationship
Feedtrail is a good example of a partner. I am not someone who gives perfect ratings, but the...
Login or Create an Account to see details.
Loyalty, Relationship
Overall, I'm very impressed with the platform itself, and we are very pleased with the product. We...
Login or Create an Account to see details.
Culture, Relationship
The vendor keeps all promises, and they are really good about telling us when they aren’t 100% sure...
Login or Create an Account to see details.
Relationship, Product
I love the sheer fact that we can send a real-time survey to a client via their phone, and the...
Login or Create an Account to see details.
Operations
There were some hiccups with the implementation, and I don't inherently blame the company. There was...
Login or Create an Account to see details.
Product
The product is so simple. I have not gotten any negative feedback regarding difficulty with...
Login or Create an Account to see details.
Product
The advanced capabilities are very interesting and help us. One is the text sentiment feature. It...
Login or Create an Account to see details.
Relationship, Product, Value
One outcome that we have seen from Feedtrail has been a better recognition of the problems that we...
Login or Create an Account to see details.
Loyalty
Feedtrail's system isn't part of our long-term plans because it lacks some things that we are...
Login or Create an Account to see details.
Value
Feedtrail has added different services, and they basically have different price tiers for certain...
Login or Create an Account to see details.
Relationship
Feedtrail could improve their service beyond patient satisfaction. They could also make sure that...
Login or Create an Account to see details.
Operations, Product
When we first started the product’s integration, we had a lot of hiccups. Additionally, when it...
Login or Create an Account to see details.
Product, Value
When it came to COVID-19, we were able to use the Healthcare XM platform outside of patient...
Login or Create an Account to see details.
​
Featured Report
Preferences