Healthcare XM Commentary

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With Feedtrail, we were all trained and onboarded initially, and there were frequent check-in calls....

From a reporting standpoint in Healthcare XM, there are certain reports that I wish could include...

For support, Feedtrail is very quick to respond. They have several folks that will work a ticket for...

Healthcare XM gives us direct connection and engagement with patients and family members that can be...

Feedtrail's initial training and deployment were good, and we met with their team periodically, but...

Feedtrail has been a fantastic partner. They're very open to working with us.

I haven't seen too much come out of Feedtrail that's been surprising. They offer comparative...

Healthcare XM primarily solves one problem for us, and that is patient experience. We have decided...

With Healthcare XM, our scope is narrower. We've added platforms and different kinds of surveys, and...

The value-add that Healthcare XM gives beyond just sending a survey out is really what we're paying...

If I had been asked about Feedtrail before Relias acquired them, my answers would have been much...

With Healthcare XM, I like getting a net promoter score, forwarding good surveys to Google for...

When it comes to solving problems or if there is a deficiency, the solution gives good trending data...

Healthcare XM is a little expensive. If it incorporated referral data and capabilities, it would be...

Healthcare XM is good at the things that it does. The only thing that would make it not part of our...

What sets Healthcare XM apart is its ease of use as well as its ability to manipulate data for...

We would like for Healthcare XM to have more optimized personalized reports. We would just like to...

Healthcare XM provides good data that we need, but I feel like there is some clunkiness in the...

Our implementation for Healthcare XM was pretty successful. Typically, we will hear a nice sales...

When the COVID-19 pandemic happened, Feedtrail changed to sending out mass messages instead of just...

Overall, things are going great with Healthcare XM. I feel like we are able to explore any issues...

Our EHR is hard to work with, but Healthcare XM is integrated with our EHR system. We can...

Interoperability has been a challenge with Healthcare XM, but I think that is an issue more on our...

Before we had Healthcare XM, I was calculating the NPS manually for our organization as a whole as...

Whenever I have a question or an issue, I just email my contact at Feedtrail, and they are really...

I want more training from Feedtrail. The quality of their training is good. However, training...

We don't have millions of dollars to spend, and my understanding is that the other similar products...