Flywire: Patient Financial Engagement Platform
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Mac Boyter
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User Commentary

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Director

Functionality and Upgrades

All of the day-to-day operations within Flywire's system are very seamless for the patient. The...

Nov 2022
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Director

Functionality and Upgrades

When a patient logs in to the product, they see the actual amount that they owe on a certain day....

Nov 2022
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Director

Relationship

We were told that Flywire's system could integrate with a single sign-on system for our patient...

Nov 2022
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Director

ROI / Cost (care and feeding)

Flywire has begun to engage with other items, like email and SMS engagement, payment plans, and...

Nov 2022
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Director

Lessons Learned

We do most of our own ongoing training, but the initial training from the vendor was sufficient. The...

Sep 2022
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Director

Functionality and Upgrades

We are a needy organization. We consistently want to change things and make things better. But the...

Sep 2022
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Director

Relationship

The beauty of Flywire is that we rarely need to contact the phone or web support teams. We have...

Sep 2022
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Director

ROI / Cost (care and feeding)

The vendor does well with their portal. We receive a lot of feedback from our patients saying that...

Sep 2022
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Director

Interfacing and Integration

Flywire has done well with integrating their product with third-party systems and all of our...

Sep 2022
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Director

Functionality and Upgrades

The vendor uses the same templates for all of their clients with all their statements, texts, and...

Sep 2022
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Director

Implementation and Training

I have been happy with the vendor's implementation services, though we have run into some issues...

Sep 2022
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Director

Service and Support

The vendor does a decent job, but there are a lot of times when we have to bring things to their attention....

Sep 2022
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Director

ROI / Cost (care and feeding)

We have seen significant improvements because of the product. One outcome we have seen is the...

Sep 2022
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VP/Other Executive

Other Observations & Comments

Our long-term goal is to have a single solution that patients can use as a one-stop shop for price...

Aug 2022
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VP/Other Executive

Service and Support

The vendor’s current performance is great. Flywire is very responsive to our needs. The customer...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

In the course of my career in revenue cycle management, I have rarely gotten compliments regarding...

Aug 2022
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VP/Other Executive

Implementation and Training

Implementations are easy with Flywire. We don't have any issues.

Jul 2022
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VP/Other Executive

Technology

Flywire is definitely a good company. They always come up with new things. The product is not...

Jul 2022
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VP/Other Executive

Interfacing and Integration

Flywire’s ability to connect their system with some of our other systems is a weakness. We had some...

Jul 2022
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VP/Other Executive

Relationship

Flywire is a great company. They are wonderful to work with. There is executive involvement. The...

Jul 2022
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VP/Other Executive

Relationship

Flywire works very closely with another one of our vendors, and those vendors have integrated...

Jul 2022
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Director

Functionality and Upgrades

Our primary measures are our collection rate and our uplift. We have undergone the transformation,...

Apr 2022
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Director

Relationship

The reason we are staying with Flywire is their strong collection performance. Another reason is...

Apr 2022
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Director

Relationship

We are a big client, so we get a lot of special attention from the vendor. But we also demand quite...

Apr 2022
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Director

Service and Support

The product can be a little buggy at times, and I don't know whether that is because the vendor...

Apr 2022
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VP/Other Executive

Relationship

Simplee, now Flywire, has been a good partner. We like the patient experience that they provide, and...

Mar 2022
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Manager

ROI / Cost (care and feeding)

At times, it is hard for me to tell whether Flywire is nickel-and-diming us or whether they are just...

Jan 2022
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Manager

Implementation and Training

Flywire is pretty strong when it comes to training. Flywire has a great product, and it works. I...

Jan 2022
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Manager

Relationship

The vendor's executive involvement is very strong. Flywire's customer support is also very good. I...

Jan 2022
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Manager

Service and Support

Flywire has been very responsive to any changes to federal or state law. They are very quick at...

Jan 2022
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Manager

Functionality and Upgrades

I would like there to be more reporting options. I know Flywire's system has a lot of great reports...

Jan 2022
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Manager

Functionality and Upgrades

Flywire has a great analytics tool that they review with us on a regular basis. I would love to keep...

Jan 2022
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Director

Future Outlook

Flywire is part of our long-term plans, but we are only planning to use their product partially in...

Jan 2022
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Director

Interfacing and Integration

The Flywire product is still very much based on file transfers, and we are not using an integration,...

Jan 2022
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Director

Service and Support

We go through the vendor's website, open a case, and tell the support people what is wrong. I don't...

Jan 2022
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Director

ROI / Cost (care and feeding)

Flywire has been great about pricing. When they could have charged things individually, they have...

Jan 2022
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Director

Functionality and Upgrades

Our patients don't complain much about the website they use through Flywire. Some things we recently...

Jan 2022
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Director

ROI / Cost (care and feeding)

Considering the difficulty in the implementation and constant support required to operationalize and...

Jan 2022
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Director

Relationship

When Flywire is aware of issues, they send an email to the leadership group or the people who need...

Jan 2022
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Director

Relationship

Flywire was very good about receiving our suggestions as they were building the software. They were...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

I am waiting for texting functionality. Right now, we can email patients, but we don't have texting...

Jan 2022
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VP/Other Executive

Relationship

The vendor is doing a better job of being proactive and making sure they do full testing for any...

Jan 2022
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Director

ROI / Cost (care and feeding)

Flywire has been right on track with everything, and they have been very accommodating with any...

Dec 2021
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Director

Implementation and Training

Flywire's greatest strengths are implementing, building, and testing. Those things have made the...

Dec 2021
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Director

Interfacing and Integration

The biggest area of opportunity for Flywire's system is integrating with our other systems. That is...

Dec 2021
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Director

ROI / Cost (care and feeding)

The Flywire platform has helped our staff a lot. Our statement costs have been the same because we...

Dec 2021
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VP/Other Executive

ROI / Cost (care and feeding)

I don't feel that we have been nickel-and-dimed or charged for services that we weren't aware of....

Dec 2021
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VP/Other Executive

Other Observations & Comments

The integration could be better, but the fault is more with our other vendor than Flywire. We have...

Dec 2021
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VP/Other Executive

Relationship

Flywire's people are very responsive, accessible, and proactive about reaching out. They check in on...

Dec 2021
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Manager

ROI / Cost (care and feeding)

We have been live for a short time, but we have increased our patient engagement and our money by a...

Dec 2021
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Manager

Implementation and Training

Flywire's implementation team was very involved in the setup and training. They helped us with our...

Dec 2021
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Director

Future Outlook

We are expanding the product to more locations, so it is definitely part of our long-term plans.

Dec 2021
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Director

Implementation and Training

We don't get a lot of training. But the training is good because when we do have a need, trainers...

Dec 2021
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Director

Relationship

We have a great working relationship with Flywire. We have regular meetings with them where we talk...

Dec 2021
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Director

Relationship

Flywire is very communicative, and they are very good about technology trends and patient-friendly...

Dec 2021
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Director

Other Observations & Comments

Flywire could improve by adding more resources. The people that we work with are great, but they...

Dec 2021
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Analyst/Coordinator

Relationship

We have been working through some issues with Simplee, which is now part of Flywire. The vendor has...

Dec 2021
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Director

Relationship

We had a technical issue that ended up being a big thing. I am not going to put that issue solely on...

Dec 2021
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Director

Relationship

Flywire is responsive to inquiries. There is someone from Flywire that we normally work with, but...

Dec 2021
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VP/Other Executive

Technology

Overall, Flywire is very good. The acquisition seems to have made the vendor spend more time behind...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

I would like to see Flywire do a little more QA. The ability to customize the product is a...

Dec 2021
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VP/Other Executive

Interfacing and Integration

Flywire’s strength is that they understand how health systems work, and that is why they customize....

Dec 2021
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VP/Other Executive

Functionality and Upgrades

Our net promoter score is fantastic. The patients fill out the surveys because they like the tool so...

Dec 2021
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VP/Other Executive

Relationship

The integration continues to be a little bit of a struggle. I love Flywire, but they do a lot of...

Dec 2021
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VP/Other Executive

Relationship

There are industry challenges everywhere. I probably would pick Flywire's system again knowing what...

Dec 2021
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VP/Other Executive

Relationship

Flywire's team is great to work with. The team members do a great job of responding to us as a...

Dec 2021
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Director

ROI / Cost (care and feeding)

Flywire is a great partner. They are innovative and high tech, and they provide some of the best...

Dec 2021
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VP/Other Executive

Service and Support

The vendor's customer support has gone up and down a bit. We are in a good situation now, but we...

Dec 2021
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor does avoid charging for every little thing. But in the future, if we plan to expand our...

Dec 2021
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VP/Other Executive

Technology

The vendor is very engaged from the frontlines to a very high level of the organization. They are a...

Dec 2021
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