Flywire: Patient Financial Engagement Platform Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Operations
Overall, Flywire did a very good job with training. I only gave them a less-than-perfect score...
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Product
I would like to see Flywire integrate Flywire: Patient Financial Engagement Platform with the front...
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Product
Flywire has been able to take a very difficult and convoluted patient billing part of an EHR and...
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Product
I like the self-service capabilities in Flywire's system. Patients can, for the most part, set up...
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Relationship
A lot of the time, we will reach out to our support person directly at Flywire, and they will get...
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Product
I have a bit of frustration because there is something simple that Flywire has been talking about...
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Product
I do get a little frustrated with the fact that we send a text message to remind patients they have...
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Product, Value
If a patient has made a payment in Flywire's solution, it takes a day to get into our EHR. The...
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Product
I would buy Flywire's solution again, except that I would ask more questions. I'm finding out about...
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Product
Flywire's solution is the most stable thing that I work with. There are occasionally one-off issues...
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Relationship
Flywire has been quick to respond to us, and they have been quick to fix any issues. I'm pleased...
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Loyalty
One of the reasons we went to Flywire's solution was because of the access it provides to payment...
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Product
We don't have difficulty with the back end of the solution, and most of our patients are pleased...
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Relationship
Occasionally, I get an email from Flywire that lets me know about something coming up, but I'm...
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Product, Value
Flywire's solution makes it much easier for patients to make their payments online or through email....
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Relationship
Flywire needs to be able to respond a little more swiftly. There is a delay in their responses. When...
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Relationship
I have an issue with Flywire's support. Flywire took over a line of business where we had a vendor...
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Operations, Product
We implemented a certain configuration, and it didn't work well. Within that configuration, the...
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Product
I expect Flywire to reconcile. There is a communication lag in terms of the system's technical...
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Value
I don't know the system's exact costs, but whenever an idea is presented to Flywire's group, they...
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Relationship, Product
Flywire is very systematic and plain. They follow the dunning stages and return encounters. Then,...
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Operations
I don't know whether we have done actual training with Flywire. I haven't really gone through a...
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Product, Value
In terms of Flywire's impact on our patient financial engagement and collection rates, there is a...
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Relationship, Operations
Flywire’s support staff could probably get a little more training on digging into main issues. The...
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Relationship
Flywire has gone out of their way, not only to help the patients but also to produce a product that...
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Product
There are always slight communication barriers regarding Flywire lingo versus our lingo, but the...
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Relationship
Flywire has a lot of qualities, but there are some things they can improve on. I asked Flywire...
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Loyalty, Relationship
The vendor is part of our long-term plans, and I would buy the product again because, both from our...
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Product
Timelines are kept, products are delivered, and there have been no concerns with functionality....
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Loyalty
We are very satisfied with Flywire's system. When we started using it, we transferred all our...
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Relationship, Operations
We have had many vendors, and the person from Flywire was probably one of the best project managers...
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Value
I'm very happy with the vendor’s impact on the cost to collect. Our previous vendor was contingency...
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Relationship
We ran into an issue that we found ourselves, and we had to tell the vendor. I would have liked them...
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Loyalty
Nothing we have looked at has been as efficient as Flywire's solution. With Flywire's system, I...
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Product
The reporting is awesome. We can pull reporting out of the product, and we can pull by department or...
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Loyalty, Product, Value
Our payment portal lets patients pay online, and it also sends our statements out for us. Our...
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Relationship
Typically, we are the ones who reach out to Flywire when we see issues. Flywire doesn't reach out to...
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Product
There are a few things on the system's back end that we struggle with. We have gone through a few...
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Product
The system works fairly well. Its design, stability, and reliability are fairly good, and the system...
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Loyalty
Our organization is planning to keep the system in the long term as we move into the next phase with...
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Operations
We have had many issues with Flywire's system. We weren't trained on it enough in the beginning, and...
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Relationship
When it comes to an issue, Flywire will answer us very quickly. We are very satisfied with their...
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Product
With Flywire's system, I can see statements on the back end, both paper and digital. However,...
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Product
We still don't have certain functionalities working in Flywire's system. Most of those are on the...
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Product
I really like Flywire's system. It is very easy for end users. I am extremely satisfied with what...
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Operations
Our training with Flywire could have been a lot better. Our people need better training. That is...
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Loyalty, Value
Flywire's system doesn't meet our current needs. The platform hasn't made a difference for us. Our...
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Loyalty
We went to Flywire's system because another facility that we service was already using it. We...
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Relationship
I see Flywire’s executives a couple of times a year. With Flywire, we always have start-up issues...
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Loyalty
There are a couple of things on our road map for Flywire's system that we would like to expand to....
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Value
I have recommended Flywire's system to others. The system's ease of use is pretty good. We have a...
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Loyalty, Product
Flywire is doing the best they can given the functionality that is available in Epic's systems....
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Loyalty, Product
There are features that Flywire has promised to turn on for us. There is one feature in particular...
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Culture, Relationship
Flywire has the intention of keeping all their promises, and they do. The issue is the timelines of...
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Product
I want to see Flywire do a little bit more QA and testing. We have some bugs with the product that I...
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Relationship, Product
We have had some issues in our radiology service line with Flywire because our medical billing...
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Relationship
Flywire customizes things for us. Flywire is receptive and has a more dynamic, customizable product...
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Product
In terms of the functionality meeting all of our needs, the complicated thing is that we try to...
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Loyalty, Relationship, Value
Flywire has been a long-term partner, and we have a great relationship with the executive team....
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Value
Our collections certainly improved exponentially once we kicked off the system, and since then, we...
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Relationship
I ding Flywire on their proactive service because there have been hiccups that our team has brought...
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Loyalty, Product
Flywire is working on the ability to combine bills across different entities. I would like to see...
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Relationship
The vendor's people are very accessible, and they react if we escalate appropriately. If someone...
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Loyalty, Value
In terms of outcomes, we are still looking for increased collections.
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Relationship, Product
Flywire is really good at data integration. I have used them several times. They make the...
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Value
Flywire does well with their impact on the cost to collect because when we can leverage text-to-pay...
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Loyalty, Product
The product's functionality has been very good. There are some things on the vendor's board to...
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Relationship
We have routine meetings and strategy sessions with Flywire, so they are a good partner to deal...
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Relationship
In the time we have had this product, we have had a handful of technical issues, and they have been...
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Product, Value
As far as the impact on collection rates is concerned, our EHR vendor's product struggles to provide...
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Operations, Product
The product is a cloud-based solution, and the upgrades are very seamless. When there are upgrades,...
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Product, Value
With Patient Financial Engagement Platform, we have seen a huge decrease in phone calls, and that...
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Culture, Relationship
Flywire has certain things available, but they are just not very transparent about what they have. I...
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Loyalty, Relationship, Operations
When we are in meetings with Flywire talking about things, they are very responsive and positive....
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Relationship
One of our biggest complaints is that when we submit a ticket, it either takes forever for the...
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Relationship
Our Flywire representative is very supportive and says they can do things, but I don't feel that...
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Relationship
Flywire's ticketing system is our biggest complaint. Lately, it has been tough. The help desk isn't...
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Operations
When we were going live with the solution, Flywire had the training and would meet with us whenever...
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Product
Our team is all different levels of tech savvy, but with the support and learning, I caught onto the...
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Loyalty, Product, Value
I would buy Patient Financial Engagement Platform again because I don’t know what else is out there,...
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Relationship
Flywire keeps promises the majority of the time, but there are times they don't. We alert them to...
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Loyalty, Value
The cost to collect isn't the frustrating part; we get payments quickly. However, we have a lot of...
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Relationship
We love Flywire. They have excellent communication. We have a dedicated Flywire resource who we meet...
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Product
My only cautionary note with the solution is that there is limited integration with our EHR. The...
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Product
Flywire: Patient Financial Engagement Platform is excellent. Flywire delivers on their promises....
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