
Commentary Summary
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User Commentary
Relationship
I feel like I have to constantly chase Flywire down for some of the smaller, missed details. They...
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Relationship
Previously, I didn't exactly appreciate Flywire’s client services, but I talked with them about...
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Relationship
We are very happy with the efficient process for self-pay collections and follow-up. Flywire is very...
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Functionality and Upgrades
Right now, we are still working on some bugs with communication via text messages and making some...
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Functionality and Upgrades
All of the day-to-day operations within Flywire's system are very seamless for the patient. The...
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Functionality and Upgrades
When a patient logs in to the product, they see the actual amount that they owe on a certain day....
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Relationship
We were told that Flywire's system could integrate with a single sign-on system for our patient...
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ROI / Cost
Flywire has begun to engage with other items, like email and SMS engagement, payment plans, and...
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Lessons Learned
We do most of our own ongoing training, but the initial training from the vendor was sufficient. The...
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Functionality and Upgrades
We are a needy organization. We consistently want to change things and make things better. But the...
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Relationship
The beauty of Flywire is that we rarely need to contact the phone or web support teams. We have...
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ROI / Cost
The vendor does well with their portal. We receive a lot of feedback from our patients saying that...
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Interfacing and Integration
Flywire has done well with integrating their product with third-party systems and all of our...
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Functionality and Upgrades
The vendor uses the same templates for all of their clients with all their statements, texts, and...
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Implementation and Training
I have been happy with the vendor's implementation services, though we have run into some issues...
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Service and Support
The vendor does a decent job, but there are a lot of times when we have to bring things to their attention....
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ROI / Cost
We have seen significant improvements because of the product. One outcome we have seen is the...
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Other Observations & Comments
Our long-term goal is to have a single solution that patients can use as a one-stop shop for price...
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Service and Support
The vendor’s current performance is great. Flywire is very responsive to our needs. The customer...
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Functionality and Upgrades
In the course of my career in revenue cycle management, I have rarely gotten compliments regarding...
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Implementation and Training
Implementations are easy with Flywire. We don't have any issues.
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Technology
Flywire is definitely a good company. They always come up with new things. The product is not...
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Interfacing and Integration
Flywire’s ability to connect their system with some of our other systems is a weakness. We had some...
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Relationship
Flywire is a great company. They are wonderful to work with. There is executive involvement. The...
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Relationship
Flywire works very closely with another one of our vendors, and those vendors have integrated...
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Functionality and Upgrades
Our primary measures are our collection rate and our uplift. We have undergone the transformation,...
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Relationship
The reason we are staying with Flywire is their strong collection performance. Another reason is...
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Relationship
We are a big client, so we get a lot of special attention from the vendor. But we also demand quite...
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Service and Support
The product can be a little buggy at times, and I don't know whether that is because the vendor...
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