Flywire: Patient Financial Engagement Platform
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Mac Boyter
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User Commentary

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Director

Our primary measures are our collection rate and our uplift. We have undergone the transformation,...

Apr 2022
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Director

The reason we are staying with Flywire is their strong collection performance. Another reason is...

Apr 2022
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Director

We are a big client, so we get a lot of special attention from the vendor. But we also demand quite...

Apr 2022
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Director

The product can be a little buggy at times, and I don't know whether that is because the vendor...

Apr 2022
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VP/Other Executive

Simplee, now Flywire, has been a good partner. We like the patient experience that they provide, and...

Mar 2022
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Manager

At times, it is hard for me to tell whether Flywire is nickel-and-diming us or whether they are just...

Jan 2022
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Manager

Flywire is pretty strong when it comes to training. Flywire has a great product, and it works. I...

Jan 2022
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Manager

The vendor's executive involvement is very strong. Flywire's customer support is also very good. I...

Jan 2022
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Manager

Flywire has been very responsive to any changes to federal or state law. They are very quick at...

Jan 2022
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Manager

I would like there to be more reporting options. I know Flywire's system has a lot of great reports...

Jan 2022
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Manager

Flywire has a great analytics tool that they review with us on a regular basis. I would love to keep...

Jan 2022
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Director

Flywire is part of our long-term plans, but we are only planning to use their product partially in...

Jan 2022
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Director

The Flywire product is still very much based on file transfers, and we are not using an integration,...

Jan 2022
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Director

We go through the vendor's website, open a case, and tell the support people what is wrong. I don't...

Jan 2022
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Director

Flywire has been great about pricing. When they could have charged things individually, they have...

Jan 2022
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Director

Our patients don't complain much about the website they use through Flywire. Some things we recently...

Jan 2022
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Director

Considering the difficulty in the implementation and constant support required to operationalize and...

Jan 2022
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Director

When Flywire is aware of issues, they send an email to the leadership group or the people who need...

Jan 2022
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Director

Flywire was very good about receiving our suggestions as they were building the software. They were...

Jan 2022
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VP/Other Executive

I am waiting for texting functionality. Right now, we can email patients, but we don't have texting...

Jan 2022
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VP/Other Executive

The vendor is doing a better job of being proactive and making sure they do full testing for any...

Jan 2022
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Director

Flywire has been right on track with everything, and they have been very accommodating with any...

Dec 2021
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Director

Flywire's greatest strengths are implementing, building, and testing. Those things have made the...

Dec 2021
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Director

The biggest area of opportunity for Flywire's system is integrating with our other systems. That is...

Dec 2021
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Director

The Flywire platform has helped our staff a lot. Our statement costs have been the same because we...

Dec 2021
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VP/Other Executive

I don't feel that we have been nickel-and-dimed or charged for services that we weren't aware of....

Dec 2021
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VP/Other Executive

The integration could be better, but the fault is more with our other vendor than Flywire. We have...

Dec 2021
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VP/Other Executive

Flywire's people are very responsive, accessible, and proactive about reaching out. They check in on...

Dec 2021
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Manager

We have been live for a short time, but we have increased our patient engagement and our money by a...

Dec 2021
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Manager

Flywire's implementation team was very involved in the setup and training. They helped us with our...

Dec 2021
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Director

We are expanding the product to more locations, so it is definitely part of our long-term plans.

Dec 2021
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Director

We don't get a lot of training. But the training is good because when we do have a need, trainers...

Dec 2021
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Director

We have a great working relationship with Flywire. We have regular meetings with them where we talk...

Dec 2021
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Director

Flywire is very communicative, and they are very good about technology trends and patient-friendly...

Dec 2021
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Director

Flywire could improve by adding more resources. The people that we work with are great, but they...

Dec 2021
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Analyst/Coordinator

We have been working through some issues with Simplee, which is now part of Flywire. The vendor has...

Dec 2021
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Director

We had a technical issue that ended up being a big thing. I am not going to put that issue solely on...

Dec 2021
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Director

Flywire is responsive to inquiries. There is someone from Flywire that we normally work with, but...

Dec 2021
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VP/Other Executive

Overall, Flywire is very good. The acquisition seems to have made the vendor spend more time behind...

Dec 2021
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VP/Other Executive

I would like to see Flywire do a little more QA. The ability to customize the product is a...

Dec 2021
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VP/Other Executive

Flywire’s strength is that they understand how health systems work, and that is why they customize....

Dec 2021
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VP/Other Executive

Our net promoter score is fantastic. The patients fill out the surveys because they like the tool so...

Dec 2021
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VP/Other Executive

The integration continues to be a little bit of a struggle. I love Flywire, but they do a lot of...

Dec 2021
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VP/Other Executive

There are industry challenges everywhere. I probably would pick Flywire's system again knowing what...

Dec 2021
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VP/Other Executive

Flywire's team is great to work with. The team members do a great job of responding to us as a...

Dec 2021
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Director

Flywire is a great partner. They are innovative and high tech, and they provide some of the best...

Dec 2021
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VP/Other Executive

The vendor's customer support has gone up and down a bit. We are in a good situation now, but we...

Dec 2021
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VP/Other Executive

The vendor does avoid charging for every little thing. But in the future, if we plan to expand our...

Dec 2021
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VP/Other Executive

The vendor is very engaged from the frontlines to a very high level of the organization. They are a...

Dec 2021
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Director

Flywire is a good partner. They listen to us, and they try to flex to our needs and what we are...

Nov 2021
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Director

Flywire's ongoing support is part of our struggle. They need to focus more on fixing the issues we...

Nov 2021
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Director

We have a financing partner other than Flywire who provides credit for our patients, but their...

Nov 2021
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Director

The vendor is very responsive, but it sometimes takes them a while to get things right. We sometimes...

Nov 2021
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Director

In terms of outbound engagement, Flywire has everything that we were looking for. We can use it to...

Nov 2021
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Director

The solution has helped us make improvements to our bad debt area. A big part of Flywire is that it...

Nov 2021
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Director

We haven't taken advantage of some of the new features in the system because we are ending our...

Nov 2021
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Director

Before Simplee was acquired by Flywire, our client experience and relationship with the vendor...

Nov 2021
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Director

Sometimes, the devil that we know is better than the devil that we don't know. So when looking for a...

Nov 2021
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Director

The vendor has a decent strategy when it comes to engaging with patients and gathering the consumer...

Nov 2021
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Director

The vendor packages everything very well. They tell us what we can do and that we will increase our...

Nov 2021
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Director

The vendor nickel-and-dimes us. In the past, our contract with Simplee was set up horrendously. I...

Nov 2021
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Director

The vendor's support and implementation services were horrible. Now that the vendor has actually...

Nov 2021
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Director

Flywire has come to the table with more optimization options and strategies for their new platform....

Nov 2021
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Manager

On our side, we know the reconciliation adjustment, but it shows up on the patient statement, so a...

Nov 2021
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Manager

So far, the platform has been fine. For someone who is going on there to set up a payment plan or...

Nov 2021
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Manager

Flywire has switched through some people for support, and that is normal. We have had several...

Nov 2021
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Director

We had a lot of pain points when we were going live, but the vendor proved to be pretty good at what...

Oct 2021
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Director

Flywire did a face-to-face visit with us where they shared some of their new solutions. They also...

Oct 2021
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Director

We went into a partnership with Flywire, and it has been a great partnership. However, another...

Oct 2021
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Director

We operate the solution with a constant passing of electronic files back and forth between systems....

Oct 2021
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Director

I get more responses from the vendor's leadership than I do from their service people. I have some...

Oct 2021
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Director

Flywire is growing much more quickly than they anticipated. They have had to hire more staff...

Oct 2021
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Director

The solution was a great product for us. It was exactly what we expected to get. It gave us the...

Oct 2021
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Director

The one thing that the vendor needs to improve on is providing metrics to their customers. I don't...

Oct 2021
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VP/Other Executive

The vendor is doing some really nice things, but there are ways that I could do the work cheaper....

Sep 2021
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VP/Other Executive

Flywire is still doing the same things they did before the merger, but I do feel somewhat more...

Sep 2021
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VP/Other Executive

Being displaced by another vendor is one of Flywire’s concerns. They have to continue to prove their...

Sep 2021
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VP/Other Executive

We have had a pretty good experience. The vendor's strength is the solid engagements that have been...

Sep 2021
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VP/Other Executive

I would recommend the vendor because there seems to be a lot of acquisition in this space, and...

Sep 2021
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VP/Other Executive

Flywire dedicates people to the product. We have an account manager who isn't necessarily as...

Sep 2021
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Manager

Flywire can implement things without much warning or notice; this is true of reports especially. The...

Sep 2021
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Manager

The involvement is kept at a director or VP level or lower. I have never spoken with a C-suite...

Sep 2021
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Manager

Patients have reported really liked using the Flywire portals to manage their accounts and make...

Sep 2021
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Manager

The Flywire solution is working well, but we are ending our relationship. With Simplee, payments are...

Sep 2021
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Manager

With Simplee, we struggle sometimes because there is a data file transfer, and sometimes there are...

Sep 2021
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Manager

Flywire had some changes, so the same people are still there, but they are in different roles, and...

Sep 2021
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CFO

Flywire could be a bit more aggressive in trying to help us with integration. We have multiple...

Sep 2021
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CFO

We have some aged board members that we have shown the product to that have been so impressed that...

Sep 2021
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CFO

Flywire can continue to push some things and make them better. Now that we have been live for a...

Sep 2021
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CFO

Flywire has been really good about working through things our way. I am very happy with their...

Sep 2021
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