Flywire: Patient Financial Engagement Platform Commentary

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I'm very happy with Flywire. They have been doing very well for us. We have increased our revenue so...

I have one complaint about Flywire: Their support is not the greatest. Their training and product...

Flywire stepped up to help us with a specific circumstance. Flywire has an expert who knows PCI...

Flywire keeps up with innovation. For example, they came to us and said we needed to get new...

I do trust Flywire, and they have worked with us to develop some solutions. The vendor cares, and...

I have been researching other vendors, and Flywire just seems expensive. I would say some of the...

Flywire has had a very good impact on collection rates. The cost to collect with Flywire is kind of...

Our organization is extremely happy with Flywire and what their system has done for our...

We do seem to do well with our collections that go through Patient Financial Engagement Platform and...

For me, support has to do with the turnaround time, the communication, and the fact that I have...

There are a few things that we have been working on to improve some of our experiences and also...

Flywire trains me, and I do the rest. I feel that the training is pretty strong for what I’m doing....

I have a Flywire issue log that my team puts issues on and stuff because we're constantly opening...

With Flywire, we’re just making sure that files are going back and forth. We don’t talk about the...

There was zero Flywire training from the very start. I am, to this day, asking the dumbest questions...

The biggest thing we were hoping for from Flywire's system was that it would take away incoming...

Flywire's system is doing some good stuff, and we get some good information. The tools it has, like...

We used to work with a certain person at Flywire, and they were incredibly responsive and fast. They...

We have some issues with our current Flywire client representative. The training and partnership...

The system is mailing paper statements and sending SMS texts and emails, and it is covering the...

We started out generating a certain number of statements and communications through the platform. We...

At a high level, there are a few things that I like about the system, such as the ease of use for...

Our partnership with Flywire has definitely improved. We have a new point of contact that we're...

I know we've had a bit of a hiccup with the platform in terms of the statements being sent out....

Our satisfaction with Flywire’s collection rates is low because of the response times to issues that...

We are not going to keep using Flywire because the cost to use them is pretty excessive, and we've...

Flywire is promising to improve our payment plan structure, so that is going to be great. Right now,...

We are rolling out Flywire’s new platform. It actually gives the back end the same view as the...

We spend a lot of money with Flywire, but we get our money’s worth. That said, I think there is an...

I can always escalate issues because I have a lot of partners at Flywire, partly from working with...

I'm hoping Flywire’s newest version will give us a lot more capabilities to add information. We are...

Collection rates have been pretty good. We have had a solid last few years overall for self-pay and...

Flywire is open to ideas. They cannot necessarily implement everything, but they do take the time to...

When someone on my team identifies a discrepancy with inventory, the response we receive from the...

When a ticket is filed, there should be an immediate response from Flywire confirming that the...

Because I do analytics, I tend to dive deep into certain populations, and one population I have been...

One of the things I have brought to Flywire's attention, especially on the reporting side, is...

I do appreciate the fact that for our end users, we have the system integrated through another...

The initial issue that we had with Flywire was the salespeople versus the actual implementation...

There are people at Flywire who are great, but then there are people who are less good. The support...

Any issues that I had, a lot of them were just for us working together to create the best solution....

I appreciate that Flywire is willing to do a lot of testing with us, because we have onboarded a few...

There was some development that we wanted and paid for, but it is still in the works. It is not...

Flywire has the ability to perform, but their ability is matched by the desire of the organization...

If I were to do things again, I would have a tighter scope in our checklist for rolling things out....

When people are new, sometimes they don't necessarily trust the people who have created the program...

Our client service manager is very responsive. If we are not getting satisfaction through the...

We are really satisfied with the collection rates. Flywire's system has made things so much easier....

I like the fact that Flywire has different lines of business for healthcare. Flywire is an...

Our whole transition with kicking off Flywire's system was very seamless, and everything went very...

There is only one thing about the system that we have a problem with, and Flywire has already told...

Flywire's system was part of our long-term plans, but we are changing EMRs, so we are looking at everything....

Flywire took a train-the-trainer approach, but they didn't have a ton of accompanying materials to...

Flywire provides great service. The person at Flywire who triages all of our requests meets with us...

We moved to Flywire's system because the vendor was flexible in how we controlled our paper costs....

Flywire could improve their quality of response. Some things have not been well communicated.

Flywire is working on developing a chatbot capability, which would be good. We would be able to...

Flywire gives us software. They train on their software, and we incorporate what they do for us into...

Flywire makes the financial experience easier for the patient to understand because the vendor uses...

Overall, Flywire did a very good job with training. I only gave them a less-than-perfect score...

I would like to see Flywire integrate Flywire: Patient Financial Engagement Platform with the front...

Flywire has been able to take a very difficult and convoluted patient billing part of an EHR and...

I like the self-service capabilities in Flywire's system. Patients can, for the most part, set up...

A lot of the time, we will reach out to our support person directly at Flywire, and they will get...

I have a bit of frustration because there is something simple that Flywire has been talking about...

I do get a little frustrated with the fact that we send a text message to remind patients they have...

If a patient has made a payment in Flywire's solution, it takes a day to get into our EHR. The...

I would buy Flywire's solution again, except that I would ask more questions. I'm finding out about...

Flywire's solution is the most stable thing that I work with. There are occasionally one-off issues...

Flywire has been quick to respond to us, and they have been quick to fix any issues. I'm pleased...

One of the reasons we went to Flywire's solution was because of the access it provides to payment...

We don't have difficulty with the back end of the solution, and most of our patients are pleased...

Occasionally, I get an email from Flywire that lets me know about something coming up, but I'm...

Flywire's solution makes it much easier for patients to make their payments online or through email....

Flywire needs to be able to respond a little more swiftly. There is a delay in their responses. When...

I have an issue with Flywire's support. Flywire took over a line of business where we had a vendor...

We implemented a certain configuration, and it didn't work well. Within that configuration, the...

I expect Flywire to reconcile. There is a communication lag in terms of the system's technical...

I don't know the system's exact costs, but whenever an idea is presented to Flywire's group, they...

Flywire is very systematic and plain. They follow the dunning stages and return encounters. Then,...

I don't know whether we have done actual training with Flywire. I haven't really gone through a...

In terms of Flywire's impact on our patient financial engagement and collection rates, there is a...