Flywire: Patient Financial Engagement Platform Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Relationship
I have a Flywire issue log that my team puts issues on and stuff because we're constantly opening...
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Relationship, Product
With Flywire, we’re just making sure that files are going back and forth. We don’t talk about the...
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Operations
There was zero Flywire training from the very start. I am, to this day, asking the dumbest questions...
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Product
The biggest thing we were hoping for from Flywire's system was that it would take away incoming...
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Product
Flywire's system is doing some good stuff, and we get some good information. The tools it has, like...
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Relationship
We used to work with a certain person at Flywire, and they were incredibly responsive and fast. They...
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Relationship
We have some issues with our current Flywire client representative. The training and partnership...
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Product
The system is mailing paper statements and sending SMS texts and emails, and it is covering the...
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Value
We started out generating a certain number of statements and communications through the platform. We...
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Loyalty, Product
At a high level, there are a few things that I like about the system, such as the ease of use for...
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Relationship
Our partnership with Flywire has definitely improved. We have a new point of contact that we're...
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Relationship, Product
I know we've had a bit of a hiccup with the platform in terms of the statements being sent out....
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Relationship
Our satisfaction with Flywire’s collection rates is low because of the response times to issues that...
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Loyalty, Value
We are not going to keep using Flywire because the cost to use them is pretty excessive, and we've...
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Loyalty
Flywire is promising to improve our payment plan structure, so that is going to be great. Right now,...
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Loyalty, Product
We are rolling out Flywire’s new platform. It actually gives the back end the same view as the...
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Value
We spend a lot of money with Flywire, but we get our money’s worth. That said, I think there is an...
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Relationship
I can always escalate issues because I have a lot of partners at Flywire, partly from working with...
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Loyalty, Product
I'm hoping Flywire’s newest version will give us a lot more capabilities to add information. We are...
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Value
Collection rates have been pretty good. We have had a solid last few years overall for self-pay and...
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Relationship
Flywire is open to ideas. They cannot necessarily implement everything, but they do take the time to...
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Relationship
When someone on my team identifies a discrepancy with inventory, the response we receive from the...
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Relationship
When a ticket is filed, there should be an immediate response from Flywire confirming that the...
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Product
Because I do analytics, I tend to dive deep into certain populations, and one population I have been...
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Relationship, Product
One of the things I have brought to Flywire's attention, especially on the reporting side, is...
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Product, Value
I do appreciate the fact that for our end users, we have the system integrated through another...
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Culture, Operations
The initial issue that we had with Flywire was the salespeople versus the actual implementation...
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Relationship
There are people at Flywire who are great, but then there are people who are less good. The support...
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Operations, Product
Any issues that I had, a lot of them were just for us working together to create the best solution....
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Relationship
I appreciate that Flywire is willing to do a lot of testing with us, because we have onboarded a few...
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Loyalty, Value
There was some development that we wanted and paid for, but it is still in the works. It is not...
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Relationship
Flywire has the ability to perform, but their ability is matched by the desire of the organization...
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Operations
If I were to do things again, I would have a tighter scope in our checklist for rolling things out....
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Relationship, Operations
When people are new, sometimes they don't necessarily trust the people who have created the program...
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Relationship
Our client service manager is very responsive. If we are not getting satisfaction through the...
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Product, Value
We are really satisfied with the collection rates. Flywire's system has made things so much easier....
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Loyalty, Product
I like the fact that Flywire has different lines of business for healthcare. Flywire is an...
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Relationship, Operations
Our whole transition with kicking off Flywire's system was very seamless, and everything went very...
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Product
There is only one thing about the system that we have a problem with, and Flywire has already told...
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Loyalty
Flywire's system was part of our long-term plans, but we are changing EMRs, so we are looking at everything....
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Operations
Flywire took a train-the-trainer approach, but they didn't have a ton of accompanying materials to...
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Relationship
Flywire provides great service. The person at Flywire who triages all of our requests meets with us...
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Loyalty
We moved to Flywire's system because the vendor was flexible in how we controlled our paper costs....
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Relationship, Product
Flywire could improve their quality of response. Some things have not been well communicated.
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Loyalty, Product
Flywire is working on developing a chatbot capability, which would be good. We would be able to...
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Operations
Flywire gives us software. They train on their software, and we incorporate what they do for us into...
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Product, Value
Flywire makes the financial experience easier for the patient to understand because the vendor uses...
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Operations
Overall, Flywire did a very good job with training. I only gave them a less-than-perfect score...
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Product
I would like to see Flywire integrate Flywire: Patient Financial Engagement Platform with the front...
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Product
Flywire has been able to take a very difficult and convoluted patient billing part of an EHR and...
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Product
I like the self-service capabilities in Flywire's system. Patients can, for the most part, set up...
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Relationship
A lot of the time, we will reach out to our support person directly at Flywire, and they will get...
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Product
I have a bit of frustration because there is something simple that Flywire has been talking about...
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Product
I do get a little frustrated with the fact that we send a text message to remind patients they have...
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Product, Value
If a patient has made a payment in Flywire's solution, it takes a day to get into our EHR. The...
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Product
I would buy Flywire's solution again, except that I would ask more questions. I'm finding out about...
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Product
Flywire's solution is the most stable thing that I work with. There are occasionally one-off issues...
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Relationship
Flywire has been quick to respond to us, and they have been quick to fix any issues. I'm pleased...
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Loyalty
One of the reasons we went to Flywire's solution was because of the access it provides to payment...
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Product
We don't have difficulty with the back end of the solution, and most of our patients are pleased...
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Relationship
Occasionally, I get an email from Flywire that lets me know about something coming up, but I'm...
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Product, Value
Flywire's solution makes it much easier for patients to make their payments online or through email....
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Relationship
Flywire needs to be able to respond a little more swiftly. There is a delay in their responses. When...
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Relationship
I have an issue with Flywire's support. Flywire took over a line of business where we had a vendor...
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Operations, Product
We implemented a certain configuration, and it didn't work well. Within that configuration, the...
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Product
I expect Flywire to reconcile. There is a communication lag in terms of the system's technical...
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Value
I don't know the system's exact costs, but whenever an idea is presented to Flywire's group, they...
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Relationship, Product
Flywire is very systematic and plain. They follow the dunning stages and return encounters. Then,...
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Operations
I don't know whether we have done actual training with Flywire. I haven't really gone through a...
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Product, Value
In terms of Flywire's impact on our patient financial engagement and collection rates, there is a...
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Relationship, Operations
Flywire’s support staff could probably get a little more training on digging into main issues. The...
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Relationship
Flywire has gone out of their way, not only to help the patients but also to produce a product that...
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Product
There are always slight communication barriers regarding Flywire lingo versus our lingo, but the...
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Relationship
Flywire has a lot of qualities, but there are some things they can improve on. I asked Flywire...
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Loyalty, Relationship
The vendor is part of our long-term plans, and I would buy the product again because, both from our...
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Product
Timelines are kept, products are delivered, and there have been no concerns with functionality....
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Loyalty
We are very satisfied with Flywire's system. When we started using it, we transferred all our...
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Relationship, Operations
We have had many vendors, and the person from Flywire was probably one of the best project managers...
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Value
I'm very happy with the vendor’s impact on the cost to collect. Our previous vendor was contingency...
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Relationship
We ran into an issue that we found ourselves, and we had to tell the vendor. I would have liked them...
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Loyalty
Nothing we have looked at has been as efficient as Flywire's solution. With Flywire's system, I...
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Product
The reporting is awesome. We can pull reporting out of the product, and we can pull by department or...
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Loyalty, Product, Value
Our payment portal lets patients pay online, and it also sends our statements out for us. Our...
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Relationship
Typically, we are the ones who reach out to Flywire when we see issues. Flywire doesn't reach out to...
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Product
There are a few things on the system's back end that we struggle with. We have gone through a few...
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Product
The system works fairly well. Its design, stability, and reliability are fairly good, and the system...
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Loyalty
Our organization is planning to keep the system in the long term as we move into the next phase with...
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Operations
We have had many issues with Flywire's system. We weren't trained on it enough in the beginning, and...
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Relationship
When it comes to an issue, Flywire will answer us very quickly. We are very satisfied with their...
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Product
With Flywire's system, I can see statements on the back end, both paper and digital. However,...
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Product
We still don't have certain functionalities working in Flywire's system. Most of those are on the...
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Product
I really like Flywire's system. It is very easy for end users. I am extremely satisfied with what...
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Operations
Our training with Flywire could have been a lot better. Our people need better training. That is...
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Loyalty, Value
Flywire's system doesn't meet our current needs. The platform hasn't made a difference for us. Our...
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Loyalty
We went to Flywire's system because another facility that we service was already using it. We...
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Commentary Summary
Comment Type Breakout