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Flywire: Patient Financial Engagement Platform Commentary
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Don Seamons
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KLAS Research Director - Don Seamons
 
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User Commentary

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Director

Loyalty

As we are moving to a different EHR system, that has put some questions in mind, so we are...

Sep 2024
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Director

Relationship

I get a lot of communication from Flywire, and a lot of it is stuff that they are sharing with me...

Sep 2024
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Director

Product

The patient satisfaction survey from Flywire is such an awesome tool and has become really helpful....

Sep 2024
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Director

Culture

The contract is the contract. What Flywire says they are going to charge for is what they charge...

Sep 2024
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Director

Operations

There are a couple of things with the implementation process that were difficult. For example, we...

Sep 2024
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Director

Operations

From a service perspective, Flywire is a great company to work with because they are always looking...

Sep 2024
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Director

Loyalty, Product

There is one little thing Flywire is looking into that some patients are a little confused about,...

Sep 2024
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Director

Product

We have the product integrated within our tools, but we are not always getting messages back that we...

Sep 2024
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Director

Relationship

We have really strong representatives that we work with at Flywire, and they do a great job, so it...

Sep 2024
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VP/Other Executive

Loyalty, Relationship

Flywire is a very strong vendor in the industry and has been a great partner for many years. They do...

Jul 2024
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VP/Other Executive

Product, Value

For Flywire and a lot of payment portal solutions, there is an opportunity for them to provide more...

Jul 2024
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VP/Other Executive

Product

We have multiple service lines that don't report through our revenue cycle operations. So that means...

Jul 2024
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VP/Other Executive

Product

The solution is a solid, reliable, and dependable patient payment experience platform. Our patients...

Jul 2024
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VP/Other Executive

Relationship

I don't know that Flywire has really come out with anything new. Everything that they are doing...

May 2024
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VP/Other Executive

Product

Flywire: Patient Financial Engagement Platform is a fairly simple tool and the vendor is very...

May 2024
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Director

Relationship

We have been with Flywire for quite a few years, and we have had some trials and tribulations....

May 2024
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Director

Relationship

Our representative is always available, and they reach out and offer various assistance in whatever...

May 2024
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Director

Product, Value

We meet with Flywire regularly and go over our statistics. We can see the number of patients who are...

May 2024
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Director

Product

The fact that patients can self-serve within Flywire's system is definitely something that is very...

May 2024
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Director

Product

I would really like the ability to control things within Flywire's system, such as the number of...

May 2024
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Director

Relationship

The person that we deal with directly at Flywire is wonderful. When we use the vendor's support...

May 2024
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VP/Other Executive

Product

Flywire is getting more into analytics. They are providing reports and details on payment plans,...

Apr 2024
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VP/Other Executive

Product

We experienced a bug in the system a while ago. Flywire's system was supposed to take over our...

Apr 2024
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VP/Other Executive

Product

When there is a system glitch in Flywire's programming or something like that, the system's timing...

Apr 2024
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VP/Other Executive

Product, Value

Flywire's system allows us to combine our professional physician and facility patient billing into...

Apr 2024
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(0)
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Manager

Relationship, Product

Flywire is very good at being productive. We had an issue, and Flywire was very quick to alert us...

Mar 2024
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Manager

Relationship

We have pretty good support from Flywire. Anytime we have an issue, they are very quick to jump on...

Mar 2024
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VP/Other Executive

Relationship, Value

We have worked with different vendors on products or suggested enhancements that have become...

Mar 2024
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VP/Other Executive

Relationship

Flywire is very flexible and adaptable to client needs. If I have a problem or an idea with a strong...

Mar 2024
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VP/Other Executive

Relationship, Product

Flywire doesn't consistently deliver root cause analysis documents when we have an issue. The vendor...

Mar 2024
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VP/Other Executive

Relationship

Flywire is a solid performer. They are filling a need by helping us set up payment plans, and they...

Feb 2024
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VP/Other Executive

Relationship, Product

With Flywire, there have been little things or little quirks that we have asked them to fix. The...

Feb 2024
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Analyst/Coordinator

Culture

We generally communicate with the vendor through email, and the team we work with is spot-on....

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

We had an issue that the vendor found that we missed, and then they walked us through that process;...

Dec 2023
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Analyst/Coordinator

Operations

The training we had at the beginning was great, but we haven't really had much ongoing training. We...

Dec 2023
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Analyst/Coordinator

Value

We have received at least a quarter more payments since we started with Flywire. All of our self-pay...

Dec 2023
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Analyst/Coordinator

Relationship

As long as the vendor keeps the level of people that they have right now in their organization, then...

Dec 2023
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Manager

Relationship

In terms of the issues that we are having, Flywire has been very good about also pushing on their...

Dec 2023
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Manager

Operations

Flywire is very good at training. They were able to provide us with a full training packet, and then...

Dec 2023
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Manager

Loyalty, Product

Flywire is pretty on top of getting new technology out to us when they can. The current product...

Dec 2023
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Manager

Relationship, Product

Flywire is pretty good, but with most issues, we have to reach out to them when we are not seeing...

Dec 2023
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Director

Relationship

Flywire is highly involved when we engage them, but we always have to open a support ticket with...

Dec 2023
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Director

Product

Some strengths of the platform are the flexibility and the number of ways a patient can set up...

Dec 2023
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VP/Other Executive

Operations

We had a couple of stumbles with Flywire during our implementation. Those weren't showstopping...

Nov 2023
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