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Flywire: Patient Financial Engagement Platform
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Subject Expert
Gordon Bishop
Sales & Research Director
KLAS Sales & Research Director - Gordon Bishop
 
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User Commentary

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VP/Other Executive

Relationship

I feel like I have to constantly chase Flywire down for some of the smaller, missed details. They...

Mar 2023
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VP/Other Executive

Relationship

Previously, I didn't exactly appreciate Flywire’s client services, but I talked with them about...

Mar 2023
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Director

Relationship

We are very happy with the efficient process for self-pay collections and follow-up. Flywire is very...

Jan 2023
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Director

Functionality and Upgrades

Right now, we are still working on some bugs with communication via text messages and making some...

Jan 2023
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Director

Functionality and Upgrades

All of the day-to-day operations within Flywire's system are very seamless for the patient. The...

Nov 2022
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Director

Functionality and Upgrades

When a patient logs in to the product, they see the actual amount that they owe on a certain day....

Nov 2022
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Director

Relationship

We were told that Flywire's system could integrate with a single sign-on system for our patient...

Nov 2022
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Director

ROI / Cost

Flywire has begun to engage with other items, like email and SMS engagement, payment plans, and...

Nov 2022
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Director

Lessons Learned

We do most of our own ongoing training, but the initial training from the vendor was sufficient. The...

Sep 2022
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Director

Functionality and Upgrades

We are a needy organization. We consistently want to change things and make things better. But the...

Sep 2022
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Director

Relationship

The beauty of Flywire is that we rarely need to contact the phone or web support teams. We have...

Sep 2022
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Director

ROI / Cost

The vendor does well with their portal. We receive a lot of feedback from our patients saying that...

Sep 2022
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Director

Interfacing and Integration

Flywire has done well with integrating their product with third-party systems and all of our...

Sep 2022
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Director

Functionality and Upgrades

The vendor uses the same templates for all of their clients with all their statements, texts, and...

Sep 2022
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Director

Implementation and Training

I have been happy with the vendor's implementation services, though we have run into some issues...

Sep 2022
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Director

Service and Support

The vendor does a decent job, but there are a lot of times when we have to bring things to their attention....

Sep 2022
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Director

ROI / Cost

We have seen significant improvements because of the product. One outcome we have seen is the...

Sep 2022
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VP/Other Executive

Other Observations & Comments

Our long-term goal is to have a single solution that patients can use as a one-stop shop for price...

Aug 2022
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VP/Other Executive

Service and Support

The vendor’s current performance is great. Flywire is very responsive to our needs. The customer...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

In the course of my career in revenue cycle management, I have rarely gotten compliments regarding...

Aug 2022
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VP/Other Executive

Implementation and Training

Implementations are easy with Flywire. We don't have any issues.

Jul 2022
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VP/Other Executive

Technology

Flywire is definitely a good company. They always come up with new things. The product is not...

Jul 2022
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VP/Other Executive

Interfacing and Integration

Flywire’s ability to connect their system with some of our other systems is a weakness. We had some...

Jul 2022
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VP/Other Executive

Relationship

Flywire is a great company. They are wonderful to work with. There is executive involvement. The...

Jul 2022
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VP/Other Executive

Relationship

Flywire works very closely with another one of our vendors, and those vendors have integrated...

Jul 2022
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Director

Functionality and Upgrades

Our primary measures are our collection rate and our uplift. We have undergone the transformation,...

Apr 2022
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Director

Relationship

The reason we are staying with Flywire is their strong collection performance. Another reason is...

Apr 2022
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(0)
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Director

Relationship

We are a big client, so we get a lot of special attention from the vendor. But we also demand quite...

Apr 2022
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Director

Service and Support

The product can be a little buggy at times, and I don't know whether that is because the vendor...

Apr 2022
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