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Flywire: Patient Financial Engagement Platform Commentary
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Dustin Cragun
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User Commentary

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VP/Other Executive

Product

Flywire is getting more into analytics. They are providing reports and details on payment plans,...

Apr 2024
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VP/Other Executive

Product

We experienced a bug in the system a while ago. Flywire's system was supposed to take over our...

Apr 2024
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VP/Other Executive

Product

When there is a system glitch in Flywire's programming or something like that, the system's timing...

Apr 2024
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VP/Other Executive

Product, Value

Flywire's system allows us to combine our professional physician and facility patient billing into...

Apr 2024
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Manager

Relationship, Product

Flywire is very good at being productive. We had an issue, and Flywire was very quick to alert us...

Mar 2024
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Manager

Relationship

We have pretty good support from Flywire. Anytime we have an issue, they are very quick to jump on...

Mar 2024
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VP/Other Executive

Relationship, Value

We have worked with different vendors on products or suggested enhancements that have become...

Mar 2024
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VP/Other Executive

Relationship

Flywire is very flexible and adaptable to client needs. If I have a problem or an idea with a strong...

Mar 2024
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VP/Other Executive

Relationship, Product

Flywire doesn't consistently deliver root cause analysis documents when we have an issue. The vendor...

Mar 2024
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VP/Other Executive

Relationship

Flywire is a solid performer. They are filling a need by helping us set up payment plans, and they...

Feb 2024
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VP/Other Executive

Relationship, Product

With Flywire, there have been little things or little quirks that we have asked them to fix. The...

Feb 2024
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Analyst/Coordinator

Culture

We generally communicate with the vendor through email, and the team we work with is spot-on....

Dec 2023
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Analyst/Coordinator

Relationship

We had an issue that the vendor found that we missed, and then they walked us through that process;...

Dec 2023
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Analyst/Coordinator

Operations

The training we had at the beginning was great, but we haven't really had much ongoing training. We...

Dec 2023
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Analyst/Coordinator

Value

We have received at least a quarter more payments since we started with Flywire. All of our self-pay...

Dec 2023
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Analyst/Coordinator

Relationship

As long as the vendor keeps the level of people that they have right now in their organization, then...

Dec 2023
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Manager

Relationship

In terms of the issues that we are having, Flywire has been very good about also pushing on their...

Dec 2023
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Manager

Operations

Flywire is very good at training. They were able to provide us with a full training packet, and then...

Dec 2023
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Manager

Loyalty, Product

Flywire is pretty on top of getting new technology out to us when they can. The current product...

Dec 2023
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Manager

Relationship, Product

Flywire is pretty good, but with most issues, we have to reach out to them when we are not seeing...

Dec 2023
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Director

Relationship

Flywire is highly involved when we engage them, but we always have to open a support ticket with...

Dec 2023
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Director

Product

Some strengths of the platform are the flexibility and the number of ways a patient can set up...

Dec 2023
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VP/Other Executive

Operations

We had a couple of stumbles with Flywire during our implementation. Those weren't showstopping...

Nov 2023
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VP/Other Executive

Product

Our biggest challenge is that our organization is so large that Flywire doesn't service every...

Sep 2023
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VP/Other Executive

Loyalty

There have been some challenges with Flywire’s software. We continue to look at the vendor, but a...

Sep 2023
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VP/Other Executive

Relationship, Operations

Flywire has gotten much better in recent times. Things were very challenging at first. I would say...

Sep 2023
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VP/Other Executive

Product

It would be much more seamless to go to virtual or self-serve options for registration if our...

Sep 2023
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VP/Other Executive

Value

Cost is such a huge thing in today's world that we are always looking at how to be more efficient...

Sep 2023
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Director

Loyalty, Product

For the most part, Flywire has been good. There have been a couple of hiccups, but we have seen...

Sep 2023
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Director

Product

Half of our phone calls are normally related to patients who want to set up payment arrangements....

Sep 2023
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Director

Operations, Value

I have been really impressed with Flywire's system. It has top-of-the-line quality, and the vendor...

Sep 2023
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Director

Relationship, Product

The vendor sends a survey after each of their interactions with a patient. They share that survey...

Sep 2023
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Director

Relationship, Operations

We don't have to use Flywire's support a lot. When we do, the vendor's support people take care of...

Sep 2023
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Director

Product, Value

Based on the numbers that we have seen, I would say that Flywire's system is doing exactly what we...

Sep 2023
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CFO

Product

The system doesn't blow up every time Flywire pushes an upgrade through. When other vendors upgrade...

Sep 2023
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CFO

Product

We have a lot of movement in our physician clinics about bringing new clinics onto old platforms,...

Sep 2023
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CFO

Operations

I shared screenshots of the system for my system board of directors, and they were just floored by...

Sep 2023
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CFO

Value

Flywire is a very transparent company. We get what we pay for with them.

Sep 2023
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(0)
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Director

Relationship

The vendor’s people are responsive, but they don't solve issues at the root. They just fix things,...

Sep 2023
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Director

Culture, Relationship

At one point, some things weren't going out, and we weren't alerted that the vendor didn't receive a...

Sep 2023
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Director

Product

I’m not totally dissatisfied with the product, but a friend would definitely need to research how...

Sep 2023
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Director

Relationship, Product, Value

Flywire is a great vendor. I would do things a little differently if we were to buy the product...

Sep 2023
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Manager

Relationship

We have a really great Flywire account representative. They usually get back to me very quickly on...

Sep 2023
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Manager

Relationship

Flywire brings other options to our attention and goes over them really well with us even if we...

Sep 2023
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Director

Product

We have multiple systems, so if patients have multiple external IDs in the system, they might not...

Sep 2023
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Director

Relationship

We have regular meetings with the vendor. I have cell phone numbers directly to the executives to...

Sep 2023
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(0)
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Director

Relationship

The vendor doesn’t do testing before rolling out items, so we have to fix things afterward instead...

Sep 2023
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Director

Relationship

The Flywire developer that I work with has been phenomenal with coming up with ideas of how to make...

Sep 2023
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(0)
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Director

Product

The vendor’s upgrades are not very customizable. We have wanted to make changes to our patient...

Sep 2023
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(0)
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Director

Product

We do have a few complaints about the product, but the platform is very easy once someone is in it....

Sep 2023
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(0)
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Manager

Product

A lot of patients talk about how easy the system is to use, and that is something that they really...

Sep 2023
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Manager

Product

Our biggest challenge with the system is an issue where some of our payment plans are defaulting in...

Sep 2023
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(0)
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VP/Other Executive

Product, Value

The product is intended to drive self-service patient payments and help with affordability options...

Aug 2023
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(0)
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VP/Other Executive

Relationship

Flywire has been very responsive in addressing issues. We can get support from people all the way up...

Aug 2023
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(0)
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VP/Other Executive

Product

Flywire could do a better job with their messaging to patients. There is an opportunity for us to...

Aug 2023
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Director

Loyalty

We recently merged with another healthcare system, and Flywire's system isn't part of their current...

Jul 2023
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(0)
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Director

Relationship, Product

Flywire can sometimes be slow when it comes to accomplishing what they have promised, but if they...

Jul 2023
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(0)
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Director

Product

The system's end-user experience is very easy and straightforward. The product is very simple.

Jul 2023
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(0)
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Director

Relationship

Sometimes, when we contact Flywire's support, we get someone who just doesn't understand the...

Jul 2023
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Director

Relationship

Flywire's account executives are very proactive in reaching out to us. They are always offering new...

Jul 2023
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(0)
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Director

Product, Value

We received really good results with the system's text messaging and email payment reminders, and we...

Jul 2023
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VP/Other Executive

Product

We are very satisfied with Flywire. We would definitely recommend the vendor.

Jun 2023
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