Flywire: Patient Financial Engagement Platform Commentary
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Dustin Cragun
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User Commentary

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VP/Other Executive

Relationship

Flywire is a solid performer. They are filling a need by helping us set up payment plans, and they...

Feb 2024
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VP/Other Executive

Relationship, Product

With Flywire, there have been little things or little quirks that we have asked them to fix. The...

Feb 2024
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Analyst/Coordinator

Culture

We generally communicate with the vendor through email, and the team we work with is spot-on....

Dec 2023
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Analyst/Coordinator

Relationship

We had an issue that the vendor found that we missed, and then they walked us through that process;...

Dec 2023
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Analyst/Coordinator

Operations

The training we had at the beginning was great, but we haven't really had much ongoing training. We...

Dec 2023
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Analyst/Coordinator

Value

We have received at least a quarter more payments since we started with Flywire. All of our self-pay...

Dec 2023
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Analyst/Coordinator

Relationship

As long as the vendor keeps the level of people that they have right now in their organization, then...

Dec 2023
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Manager

Relationship

In terms of the issues that we are having, Flywire has been very good about also pushing on their...

Dec 2023
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Manager

Operations

Flywire is very good at training. They were able to provide us with a full training packet, and then...

Dec 2023
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Manager

Loyalty, Product

Flywire is pretty on top of getting new technology out to us when they can. The current product...

Dec 2023
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Manager

Relationship, Product

Flywire is pretty good, but with most issues, we have to reach out to them when we are not seeing...

Dec 2023
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Director

Relationship

Flywire is highly involved when we engage them, but we always have to open a support ticket with...

Dec 2023
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Director

Product

Some strengths of the platform are the flexibility and the number of ways a patient can set up...

Dec 2023
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VP/Other Executive

Operations

We had a couple of stumbles with Flywire during our implementation. Those weren't showstopping...

Nov 2023
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VP/Other Executive

Product

Our biggest challenge is that our organization is so large that Flywire doesn't service every...

Sep 2023
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VP/Other Executive

Loyalty

There have been some challenges with Flywire’s software. We continue to look at the vendor, but a...

Sep 2023
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VP/Other Executive

Relationship, Operations

Flywire has gotten much better in recent times. Things were very challenging at first. I would say...

Sep 2023
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VP/Other Executive

Product

It would be much more seamless to go to virtual or self-serve options for registration if our...

Sep 2023
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VP/Other Executive

Value

Cost is such a huge thing in today's world that we are always looking at how to be more efficient...

Sep 2023
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Director

Loyalty, Product

For the most part, Flywire has been good. There have been a couple of hiccups, but we have seen...

Sep 2023
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Director

Product

Half of our phone calls are normally related to patients who want to set up payment arrangements....

Sep 2023
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Director

Operations, Value

I have been really impressed with Flywire's system. It has top-of-the-line quality, and the vendor...

Sep 2023
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Director

Relationship, Product

The vendor sends a survey after each of their interactions with a patient. They share that survey...

Sep 2023
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Director

Relationship, Operations

We don't have to use Flywire's support a lot. When we do, the vendor's support people take care of...

Sep 2023
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Director

Product, Value

Based on the numbers that we have seen, I would say that Flywire's system is doing exactly what we...

Sep 2023
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CFO

Product

The system doesn't blow up every time Flywire pushes an upgrade through. When other vendors upgrade...

Sep 2023
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CFO

Product

We have a lot of movement in our physician clinics about bringing new clinics onto old platforms,...

Sep 2023
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CFO

Operations

I shared screenshots of the system for my system board of directors, and they were just floored by...

Sep 2023
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CFO

Value

Flywire is a very transparent company. We get what we pay for with them.

Sep 2023
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Director

Relationship

The vendor’s people are responsive, but they don't solve issues at the root. They just fix things,...

Sep 2023
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Director

Culture, Relationship

At one point, some things weren't going out, and we weren't alerted that the vendor didn't receive a...

Sep 2023
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Director

Product

I’m not totally dissatisfied with the product, but a friend would definitely need to research how...

Sep 2023
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Director

Relationship, Product, Value

Flywire is a great vendor. I would do things a little differently if we were to buy the product...

Sep 2023
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Manager

Relationship

We have a really great Flywire account representative. They usually get back to me very quickly on...

Sep 2023
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Manager

Relationship

Flywire brings other options to our attention and goes over them really well with us even if we...

Sep 2023
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Director

Product

We have multiple systems, so if patients have multiple external IDs in the system, they might not...

Sep 2023
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Director

Relationship

We have regular meetings with the vendor. I have cell phone numbers directly to the executives to...

Sep 2023
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Director

Relationship

The vendor doesn’t do testing before rolling out items, so we have to fix things afterward instead...

Sep 2023
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Director

Relationship

The Flywire developer that I work with has been phenomenal with coming up with ideas of how to make...

Sep 2023
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Director

Product

The vendor’s upgrades are not very customizable. We have wanted to make changes to our patient...

Sep 2023
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Director

Product

We do have a few complaints about the product, but the platform is very easy once someone is in it....

Sep 2023
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Manager

Product

A lot of patients talk about how easy the system is to use, and that is something that they really...

Sep 2023
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Manager

Product

Our biggest challenge with the system is an issue where some of our payment plans are defaulting in...

Sep 2023
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VP/Other Executive

Product, Value

The product is intended to drive self-service patient payments and help with affordability options...

Aug 2023
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VP/Other Executive

Relationship

Flywire has been very responsive in addressing issues. We can get support from people all the way up...

Aug 2023
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VP/Other Executive

Product

Flywire could do a better job with their messaging to patients. There is an opportunity for us to...

Aug 2023
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Director

Loyalty

We recently merged with another healthcare system, and Flywire's system isn't part of their current...

Jul 2023
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Director

Relationship, Product

Flywire can sometimes be slow when it comes to accomplishing what they have promised, but if they...

Jul 2023
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Director

Product

The system's end-user experience is very easy and straightforward. The product is very simple.

Jul 2023
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Director

Relationship

Sometimes, when we contact Flywire's support, we get someone who just doesn't understand the...

Jul 2023
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Director

Relationship

Flywire's account executives are very proactive in reaching out to us. They are always offering new...

Jul 2023
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Director

Product, Value

We received really good results with the system's text messaging and email payment reminders, and we...

Jul 2023
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VP/Other Executive

Product

We are very satisfied with Flywire. We would definitely recommend the vendor.

Jun 2023
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Manager

Culture, Relationship, Value

We have done a couple of things from our first pilot that Flywire has not billed us for. They have...

Apr 2023
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Manager

Operations

The vendor provided detailed training to all of our users, and with the ease of use of the product,...

Apr 2023
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Manager

Culture

We haven't identified anything that the vendor didn't articulate in the sales process. Flywire...

Apr 2023
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Manager

Product

There were several aspects of the integration where the vendor accommodated different solutions and...

Apr 2023
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Manager

Relationship, Product

We have had no real stability or reliability problems at this point. Patient feedback has been...

Apr 2023
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Manager

Relationship, Operations, Product

I wish we in the back office could see examples of the emails and detailed text messages the product...

Apr 2023
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Manager

Loyalty, Product

The vendor’s vision is better than most of their competitors. The product does deliver all the...

Apr 2023
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Manager

Relationship

As we have logged support tickets for data anomalies, we haven't been exceptionally satisfied with...

Apr 2023
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Manager

Relationship, Product

Flywire is very collaborative during our design integration process to ensure data files are sent in...

Apr 2023
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Manager

Relationship, Operations

The VP of sales has reached out to us multiple times to make sure that the integration has been...

Apr 2023
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Manager

Product, Value

The product's data insights, the detail of tangible outcomes for patients, and the ability to view...

Apr 2023
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VP/Other Executive

Product

The Flywire software is very technical, and we experience interruptions in service that tend to be...

Apr 2023
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VP/Other Executive

Loyalty, Product

We have a lot of ideas for expanding the utilization of Flywire's system. There is a process for...

Apr 2023
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VP/Other Executive

Operations

Flywire provides training materials, written forms, and screen prints, and they have done some...

Apr 2023
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VP/Other Executive

Relationship

Everyone has little bumps and whatnot, but Flywire is spot on overall. All of the vendor's people do...

Apr 2023
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VP/Other Executive

Operations

We experienced an issue with our go-live. The vendor recommended that we provide files when we went...

Apr 2023
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Manager

Loyalty

I assume that in the next year, we can narrow things down more and align our goals a little more...

Apr 2023
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Manager

Relationship

Regarding specific issues that are essentially tickets that need resolution, we would like more...

Apr 2023
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Manager

Relationship

One thing we would like from Flywire is more transparency. For example, we engaged with Flywire on a...

Apr 2023
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Manager

Culture, Operations

I would tell others looking at Flywire to get a full picture of all of the details in the portal and...

Apr 2023
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Manager

Operations

The initial training was very thorough, but as new things happen, additional training should be...

Apr 2023
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Manager

Product, Value

We were previously using a manual process, and it was not very effective in any way. Flywire's...

Apr 2023
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Manager

Relationship, Product

We would like a few things improved, and we have communicated those things to Flywire. They are not...

Apr 2023
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VP/Other Executive

Product

We are extremely satisfied with Flywire. Their system is great and very intuitive.

Apr 2023
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VP/Other Executive

Relationship

Flywire is extremely responsive and always one step ahead of us. The vendor has a development road...

Apr 2023
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VP/Other Executive

Product, Value

We use the Flywire platform to provide patients with a simple and easy way to pay their bills with...

Apr 2023
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VP/Other Executive

Relationship, Product

Flywire could improve their QA. Sometimes Flywire runs into some QA issues early on when we launch...

Apr 2023
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VP/Other Executive

Relationship

I love that Flywire really listens to their customers. They try to modify the solution to meet the...

Apr 2023
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VP/Other Executive

Product

Flywire's system integrates with our EMR so that when a patient wants to set up a payment plan, they...

Mar 2023
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VP/Other Executive

Relationship

The vendor’s people are very open. Their senior leadership is very engaged, and we have a...

Mar 2023
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VP/Other Executive

Relationship

We identify little issues that I wish Flywire would identify on their own. But there haven't been...

Mar 2023
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VP/Other Executive

Operations

The implementation took a little longer than we anticipated.

Mar 2023
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VP/Other Executive

Value

We are very interested in using Flywire for patient financing. Today, we only allow an individual to...

Mar 2023
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Manager

Loyalty

I have worked with Flywire's solution at a few different organizations. If I move to an organization...

Mar 2023
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VP/Other Executive

Relationship

I feel like I have to constantly chase Flywire down for some of the smaller, missed details. They...

Mar 2023
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VP/Other Executive

Relationship

Previously, I didn't exactly appreciate Flywire’s client services, but I talked with them about...

Mar 2023
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