A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 87.4
Software average: 80.6
Overall performance score (100-point scale) |
Trend (2024-2025) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
|
Trend Health Partners
TRENDConnect 
|
93.5 |
N/A
|
15
|
A
|
A+
|
A
|
A-
|
A
|
A
|
|
| |
|
|
|
|
||||||
|
Conduent
Payment Integrity Solutions
|
86.0 |
-3%
|
6
|
A-
|
B
|
B+
|
B
|
A-
|
B+
|
|
| |
|
|
|
|
||||||
|
EXL
Payment Integrity Solutions
|
83.1 |
-5%
|
7
|
B
|
B+
|
C
|
B-
|
B+
|
A-
|
|
| |
|
|
|
|
||||||
|
Cotiviti
Payment Accuracy Solutions
|
82.2 |
-2%
|
12
|
B
|
B
|
B
|
C+
|
B+
|
B
|
|
| |
|
|
|
|
||||||
|
Optum
Payment Integrity Solutions
|
57.4 |
-27%
|
6
|
D-
|
D-
|
D-
|
F
|
D
|
F
|
|
0.0 |
100.0 |
|||||||||
culture
A
loyalty
A+
operations
A
product
A-
relationship
A
value
A
culture
A-
loyalty
B
operations
B+
product
B
relationship
A-
value
B+
culture
B
loyalty
B+
operations
C
product
B-
relationship
B+
value
A-
culture
B
loyalty
B
operations
B
product
C+
relationship
B+
value
B
culture
D-
loyalty
D-
operations
D-
product
F
relationship
D
value
F
Additional Performance Insights
Additional Performance Insights
Ranked solutions for which at least 95% of respondents answered yes.
Avoids charging for every little thing?
EXL
Payment Integrity Solutions
Payment Integrity Solutions
n=7 100%
Trend Health Partners
TRENDConnect
TRENDConnect
n=15 100%
Part of long-term plans?
EXL
Payment Integrity Solutions
Payment Integrity Solutions
n=7 100%
Trend Health Partners
TRENDConnect
TRENDConnect
n=14 100%
Would you buy again?
Trend Health Partners
TRENDConnect
TRENDConnect
n=15 100%
Avoids charging for every little thing?
EXL
Payment Integrity Solutions
Payment Integrity Solutions
n=7 100%
Trend Health Partners
TRENDConnect
TRENDConnect
n=15 100%
Part of Long Term Plans?
EXL
Payment Integrity Solutions
Payment Integrity Solutions
n=7 100%
Trend Health Partners
TRENDConnect
TRENDConnect
n=14 100%
Would you buy again?
Trend Health Partners
TRENDConnect
TRENDConnect
n=15 100%
