Cotiviti Payment Accuracy Solutions (Post-Pay) Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
Commentary Summary
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User Commentary
Culture, Product, Value
I wouldn't buy Cotiviti Payment Accuracy Solutions again. Frankly, I think that Cotiviti Payment...
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Culture
We are working through charges with Cotiviti. It took some work for us to come to an agreement with...
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Product
Cotiviti Payment Accuracy Solutions is kind of clunky. There are a lot of file exchanges, and that...
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Loyalty, Operations
We had a bad implementation of Cotiviti Payment Accuracy Solutions. There was bad communication, and...
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Relationship
We need Cotiviti to be more flexible on the criteria that they use to audit. They are well aware of...
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Relationship
A lot of vendors do post-pay, so we can get that service from anywhere, but what I like about...
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Operations
The implementation was good. So far, the system is finding money, so I'm happy with the service.
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Product
At the end of the day, Cotiviti's solution works well for an independent health plan that owns the...
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Culture, Value
The way Cotiviti sold us the system was that they were going to be with us every step of the way....
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Loyalty, Relationship, Value
I am glad that we are doing a payment accuracy program. That is helping us to take a look at our...
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Culture
We had some disagreements with the vendor's alignment with the mission of our organization because a...
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Product
Cotiviti's system is great if they are hosting it, but when we are working with a URL, the use of...
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Relationship
Sometimes I get a yes or no answer on a decision from Cotiviti, and I need the policy decision. That...
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Relationship
Cotiviti has an awesome team, and they have good clinical staff who know what they are doing, are...
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Culture, Value
I am not being nickel-and-dimed by Cotiviti, but we do have to pay for things that are not part of...
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Product
Cotiviti has a good product, and I like it. But as with every product, Cotiviti's product has its...
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Culture
Cotiviti's invoicing is good. They are very accepting of our direction too. If we ask them to not...
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Culture, Operations, Value
I engaged with our team to find out how Cotiviti Payment Accuracy Solutions was helping our...
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Relationship
We did have some account manager turnover with Cotiviti, and I was a little worried about that, but...
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Relationship
The only thing that is lacking with Cotiviti is that other vendors are more entrepreneurial, and...
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Relationship
The core strength of Cotiviti is the level of interaction we receive from our account management and...
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Relationship
One minor opportunity for Cotiviti to improve would be for them to have more proactive transparency...
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Value
Cotiviti can be a little too aggressive about determining savings. Sometimes it feels like they try...
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Product
We want better real-time tools for savings reviews, like an online dashboard.
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Product
We get the reports from Cotiviti, but what we do with them is really up to us. I really like the...
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Product
It would be great if we had new things added to the Sentinel fraud, waste, and abuse reports where...
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Relationship
One of my favorite things about Cotiviti is they have a system where we can submit tickets, and the...
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Loyalty, Product
We have struggled with Cotiviti’s product. We have not been happy with the solution; not because it...
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Culture, Product
It would be helpful if the product could be more customizable instead of an out-of-the-box solution;...
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Relationship
We have been asking for a portal for providers to access their letters and audit findings. We...
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Culture, Relationship
We have been Cotiviti's customer for many years, and I have worked with a lot of vendors. I have...
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Relationship
We would like Cotiviti to come to us with new ideas and innovations to address how providers are...
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Relationship, Product
We have some consistent issues with the feedback files that we give Cotiviti. It feels like Cotiviti...
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Relationship, Product
Cotiviti doesn't do well with auditing.
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Loyalty
As part of our three-year plan, we plan to sunset Cotiviti Payment Accuracy Solutions and replace it...
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Culture, Loyalty, Relationship
I have never been overly impressed with Cotiviti. They put on a lot of show. We walk away from...
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