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Cotiviti Payment Accuracy Solutions (Post-Pay) Commentary
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Subject Expert
Mac Boyter
VP of Engagement
KLAS VP of Engagement - Mac Boyter
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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Manager

I've never had an issue with the transparency of Cotiviti's charges.

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

For each area that Cotiviti is engaged in, they are performing to expectations. Cotiviti is always...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Our client liaisons from Cotiviti are very quick to respond. However, it does sometimes take a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I don't believe that Cotiviti's account managers are the ones resolving issues or inquiries on the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Cotiviti is contracted at a certain rate, but I wish it were better.

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Manager

In the solution, we receive disputes for the audits, and that trails into follow-up or final...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Cotiviti Payment Accuracy Solutions does well with the basic day-to-day functions. The secondary...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Our experience with Cotiviti has been similar to that of many health plans. They tend to push their...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

I have not seen significant change since the new CEO took over at Cotiviti. We tend to get new...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We have our own resources that do the data mining in a certain unit. We just need a tool that...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We're not very comfortable right now with the tool, so it’s not helping us the way we want it to....

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Our recently assigned account manager from Cotiviti seems eager to help and wants to develop a good...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

It is hard for us to see the return of working with Cotiviti because they bring a smaller percentage...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Cotiviti is bringing new ideas to us, but what they suggest seems to be disconnected from what they...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Director

Cotiviti’s program and responsiveness are fine. I don't see any provider education, and that is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Cotiviti is not innovative on their post-payment side. I don't hear them talking about how they're...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Cotiviti’s provider education is probably their biggest area of opportunity. Instead of continuing...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Cotiviti comes to the table with a lot of solutions.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I would rate Cotiviti a little lower in terms of our receiving our money's worth, just based on...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

Cotiviti was excellent with the implementation. The resources from Cotiviti that are assigned to us...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Cotiviti’s communication is great. They are responsive and easy to reach. My concerns aren’t with...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The system is very expensive, but we get very aggressive outcomes from it. Out of all of the...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

We don't have much visibility into our use of the solution. We just received reports on its service,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Although Cotiviti’s algorithms are proprietary, their solutions appear to be antiquated. I know...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

I would like the data in this solution to be more current, and I know part of that is due to our...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We can get the reports that we need from this solution, but the process is sometimes not very...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

Cotiviti does actual analysis on our claims, but that is done through a different department, so the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

What is going well with Cotiviti is the support from their staff members. They are always ready to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

When I asked Cotiviti where they were regarding our goal recently, I got a very vague answer. I...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Manager

I wish that Cotiviti came up with concepts more frequently. We just recently started sending them a...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

Cotiviti generates good savings. They are a good client to work with. Everything that they do is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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