Cotiviti Payment Accuracy Solutions (Post-Pay) Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
Commentary Summary
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User Commentary
Culture
Cotiviti's invoicing is good. They are very accepting of our direction too. If we ask them to not...
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Culture, Operations, Value
I engaged with our team to find out how Cotiviti Payment Accuracy Solutions was helping our...
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Relationship
We did have some account manager turnover with Cotiviti, and I was a little worried about that, but...
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Relationship
The only thing that is lacking with Cotiviti is that other vendors are more entrepreneurial, and...
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Relationship
The core strength of Cotiviti is the level of interaction we receive from our account management and...
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Relationship
One minor opportunity for Cotiviti to improve would be for them to have more proactive transparency...
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Value
Cotiviti can be a little too aggressive about determining savings. Sometimes it feels like they try...
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Product
We want better real-time tools for savings reviews, like an online dashboard.
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Product
We get the reports from Cotiviti, but what we do with them is really up to us. I really like the...
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Product
It would be great if we had new things added to the Sentinel fraud, waste, and abuse reports where...
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Relationship
One of my favorite things about Cotiviti is they have a system where we can submit tickets, and the...
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Loyalty, Product
We have struggled with Cotiviti’s product. We have not been happy with the solution; not because it...
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Culture, Product
It would be helpful if the product could be more customizable instead of an out-of-the-box solution;...
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Relationship
We have been asking for a portal for providers to access their letters and audit findings. We...
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Culture, Relationship
We have been Cotiviti's customer for many years, and I have worked with a lot of vendors. I have...
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Relationship
We would like Cotiviti to come to us with new ideas and innovations to address how providers are...
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Relationship, Product
We have some consistent issues with the feedback files that we give Cotiviti. It feels like Cotiviti...
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Relationship, Product
Cotiviti doesn't do well with auditing.
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Loyalty
As part of our three-year plan, we plan to sunset Cotiviti Payment Accuracy Solutions and replace it...
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Culture, Loyalty, Relationship
I have never been overly impressed with Cotiviti. They put on a lot of show. We walk away from...
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Relationship
Cotiviti is great regarding support. One particular project manager (PM) has been around for a...
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Relationship
The vendor is hitting their mark on what we are asking of them. Also, we have contact with our...
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Relationship
In general, the vendor could work on pushing newer concepts and ideas. They are doing pretty well...
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Culture
The Cotiviti solution is easy to use because we are just sending Cotiviti data and they are sending...
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Culture, Relationship
Cotiviti pretty much rolls upgrades off pretty regularly. They update us and tell us when we need to...
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Relationship, Product
With Cotiviti, we don't know about a problem until the system breaks. The upgrades will come, but...
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Loyalty, Product
An area that Cotiviti could do a much better job of is being able to ingest reporting templates by...
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Product
Cotiviti Payment Accuracy Solutions could be a lot better if we had some way to input dollars coming...
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Relationship
Things are going well with Cotiviti Payment Accuracy Solutions. We have a really good rapport with...
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Product
Everyone has a different master that they serve, including Cotiviti. For us, the customers are all...
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Operations
Initially, Cotiviti Payment Accuracy Solutions had a lot of bugs and crashes, but Cotiviti has since...
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Product
Cotiviti Payment Accuracy Solutions doesn't talk to anything outside of itself. Most systems...
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