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EXL Payment Integrity Solutions Commentary
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Subject Expert
Mac Boyter
VP of Engagement
KLAS VP of Engagement - Mac Boyter
 

Commentary Summary

Comment Type Breakout

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Neutral
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User Commentary

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Manager

We've gone back to EXL to discuss adjusting the rates we pay, and they're always open to that...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

Regarding EXL’s training, they do their part, and then we do our part.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

EXL is very quick on anything we need. They give quick responses. They are a really great partner. I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I've been working with EXL for quite a long time, and I've always had a very positive experience....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

EXL disclosed that they had accidentally made a mistake under a contract agreement, and they fixed...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Director

EXL trained us a long time ago, so we train ourselves now. We’re well trained from what they...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

EXL supports my area really well. EXLMINE is a little less supportive because it’s handled by a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We absolutely got our money’s worth with EXL Payment Integrity Solutions. I have the numbers to...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

If someone needs a vendor, they should consider EXL strongly. Other vendors may have a slicker...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Director

EXL is working on some things we’ve asked them to look at, especially in areas where we need support...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

EXL could offer more solutions. We've tried to have some conversations, but things just have never...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We've had a lot of changes in our contact people at EXL, and unfortunately, conversations weren't...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We have come up with some solutions with EXL on how to reduce provider abrasion, but they’re...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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