EXL Payment Integrity Solutions Commentary
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Subject Expert
Boyd Stewart
Vice President of Payer/Provider Collaboratio
KLAS Vice President of Payer/Provider Collaboratio - Boyd Stewart
 
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User Commentary

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Director

Relationship

We have been dealing with EXL for a long time. They have been involved with diplomacy audit...

Apr 2024
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Director

Relationship

From day one, EXL has been collaborative. That is in their DNA. They weren't always EXL, and they...

Apr 2024
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Director

Relationship

EXL pivots very well. Large companies don’t pivot well when moving from one process to another or...

Apr 2024
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Director

Relationship

I have a standing, one-on-one meeting with high-level leadership at EXL, and we have regularly...

Apr 2024
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Manager

Operations

The EXL implementation was a little slow sometimes in terms of getting changes put in, so the speed...

Feb 2024
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Manager

Relationship

What we have from EXL is a service, not exactly a product. We are not using an actual application of...

Feb 2024
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Manager

Loyalty, Product

EXL product functionality could improve; that is just going to be a matter of continuing to expand...

Feb 2024
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Manager

Relationship

EXL has identified providers with what at first glance appears to be problematic billing patterns,...

Feb 2024
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VP/Other Executive

Loyalty, Relationship

In general, EXL is very collaborative. Anytime we need to call on EXL to help us think through a...

Oct 2023
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VP/Other Executive

Loyalty, Relationship

When I think about areas of opportunity for EXL, like a lot of vendors, EXL is trying to go after...

Oct 2023
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VP/Other Executive

Relationship, Value

EXL has done well regarding cost over the time we have had our partnership with them. We definitely...

Oct 2023
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VP/Other Executive

Relationship

EXL is in a bit of a unique relationship with us. We leverage them in a number of different ways...

Oct 2023
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Director

Relationship

EXL has some representatives who have done an excellent job with lines of communication. Outside of...

Sep 2023
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Director

Operations

The project with EXL was the fastest implementation that I have ever completed.

Aug 2023
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Director

Culture

Through the contracting process, we were pretty strong with negotiations and got a very strong contract....

Aug 2023
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Director

Operations

The solution is easy to use and navigate. We had no training, and we may be unique users because we...

Aug 2023
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Director

Relationship, Product

EXL meets our needs, and we have all the interoperability we need, along with the file exchange. I...

Aug 2023
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Director

Relationship, Operations

The vendor does things by the book. They present concepts to us, and we approve things. We have...

Aug 2023
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Director

Relationship, Product

We have regular calls with the vendor, but the vendor is just not innovative right now. We don't...

Aug 2023
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Director

Relationship

The vendor has nice support people to work with; the people are always a friendly bunch. Even though...

Aug 2023
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Director

Product

The vendor does what they are contractually obligated to do from a service standpoint, and the...

Aug 2023
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Manager

Relationship, Operations

I have a great relationship with EXL's staff members. In fact, sometimes when a provider calls us,...

Jul 2023
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Manager

Relationship

Previously, we had an issue, and the vendor's people helped us right away. EXL's people are very...

Jul 2023
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Manager

Loyalty, Relationship

I like working with EXL. They are very easy to work with, and they get along well with my team. The...

Jul 2023
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Manager

Relationship

Our experience with EXL has been great. The vendor has been really good with communication, and they...

Jul 2023
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Manager

Relationship

We don't really have any issues with the vendor. Anytime an issue comes up, we bring it to their...

Jul 2023
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Manager

Relationship

EXL is a great company to work with. I haven't really had any poor experiences with the vendor....

Jul 2023
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Manager

Relationship

When our providers reach out to our EXL network representative, they aren't able to get through the...

Jul 2023
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Manager

Relationship

EXL is responsive, and we have a main contact that is really responsive. We don't have a portal that...

Jun 2023
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Manager

Value

I think that we are saving money with EXL, but I don't know whether we are saving what they think we...

Jun 2023
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Manager

Product, Value

There are a lot of reports that go back and forth. There are errors in the reports, so the reports...

Jun 2023
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Manager

Relationship

My staff loves EXL. The vendor is super responsive and easy to work with, but when it comes to...

Jun 2023
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Manager

Culture

We have had problems with invoices. We wonder why the vendor sits on invoices for so long. It is...

Jun 2023
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Director

Relationship

The work that EXL does is very good. It isn't like there are zero errors in payments, but the vendor...

Jun 2023
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Director

Relationship, Product

I haven’t heard of anybody having a problem with EXL Payment Integrity Solutions. It is pretty...

Jun 2023
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Director

Relationship

I forget sometimes that EXL is actually a vendor. They are just fabulous. They bend over backward...

Jun 2023
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Director

Relationship, Operations

EXL is a nimble company, and because of our size, we can really appreciate their nimbleness. For...

Jun 2023
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Director

Relationship

EXL underpromises and overdelivers in almost every instance, and their outcomes are fabulous. When...

Jun 2023
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Director

Value

EXL does the opposite of nickel-and-diming. They definitely give value for the money we pay.

Jun 2023
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