EXL Payment Integrity Solutions Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
Commentary Summary
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User Commentary
Relationship
The account manager is great, super responsive, and always bringing forward new ideas and solutions.
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Loyalty
We want to grow and expand with EXL for payment accuracy audits in the future.
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Culture
I dislike EXL's reporting and invoicing; it can be messy at times.
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Loyalty
EXL has a true workflow or tool platform, but we are migrating off of it. We are in a wind-down...
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Relationship, Product
We would like EXL to continue to develop and derive new and emerging AI solutions. The vendor...
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Relationship
EXL has a suite of solutions that we are very satisfied with, like their subrogation work and their...
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Relationship, Operations
There wasn't a whole lot to train on with EXL Payment Integrity Solutions, but we have access to a...
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Loyalty, Relationship
EXL has shown their capabilities to be very strong, and we are planning on furthering our...
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Loyalty, Operations
We haven't made any firm decisions yet on expanding any services. EXL has a payer portal that feels...
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Relationship
We haven't had any issues with the partnership. We have had improvements. Previously, my...
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Loyalty, Relationship
Previously, we had a face-to-face meeting with EXL. Our relationship had been very virtual all...
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Relationship
We have been dealing with EXL for a long time. They have been involved with diplomacy audit...
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Relationship
From day one, EXL has been collaborative. That is in their DNA. They weren't always EXL, and they...
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Relationship
EXL pivots very well. Large companies don’t pivot well when moving from one process to another or...
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Relationship
I have a standing, one-on-one meeting with high-level leadership at EXL, and we have regularly...
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Operations
The EXL implementation was a little slow sometimes in terms of getting changes put in, so the speed...
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Relationship
What we have from EXL is a service, not exactly a product. We are not using an actual application of...
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Loyalty, Product
EXL product functionality could improve; that is just going to be a matter of continuing to expand...
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Relationship
EXL has identified providers with what at first glance appears to be problematic billing patterns,...
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