EXL Payment Integrity Solutions Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
Commentary Summary
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User Commentary
Relationship
EXL Payment Integrity Solutions is easy to use. If we ever needed anything from EXL, we could get...
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Relationship
EXL could do some prepayment work. EXL provides it, but we just haven’t gone all in. We just wish...
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Relationship, Value
I love EXL. They are very good at not charging for every little thing. For what they provide, they...
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Relationship, Product, Value
The value we get back from this solution is very easy to measure. EXL performs audits, finds...
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Value
EXL offers a lot more than we are willing to pay for or need. A few years ago, they were pretty...
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Relationship, Operations
EXL wants to do good, but they really just can't. They are in over their heads. They have a very...
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Relationship
The account manager is great, super responsive, and always bringing forward new ideas and solutions.
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Loyalty
We want to grow and expand with EXL for payment accuracy audits in the future.
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Culture
I dislike EXL's reporting and invoicing; it can be messy at times.
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Loyalty
EXL has a true workflow or tool platform, but we are migrating off of it. We are in a wind-down...
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Relationship, Product
We would like EXL to continue to develop and derive new and emerging AI solutions. The vendor...
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Relationship
EXL has a suite of solutions that we are very satisfied with, like their subrogation work and their...
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Relationship, Operations
There wasn't a whole lot to train on with EXL Payment Integrity Solutions, but we have access to a...
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Loyalty, Relationship
EXL has shown their capabilities to be very strong, and we are planning on furthering our...
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Loyalty, Operations
We haven't made any firm decisions yet on expanding any services. EXL has a payer portal that feels...
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Relationship
We haven't had any issues with the partnership. We have had improvements. Previously, my...
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Loyalty, Relationship
Previously, we had a face-to-face meeting with EXL. Our relationship had been very virtual all...
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