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EXL Payment Integrity Solutions Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
KLAS VP of Payer/Provider Collaboration - Boyd Stewart
 
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Featured  Report

Payment Accuracy & Integrity Solutions 2023: Financial Outcomes Top of Mind
Payment Accuracy & Integrity Solutions 2023:
Financial Outcomes Top of Mind
October 2023
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Commentary Summary

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User Commentary

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Director

Loyalty, Operations

We haven't made any firm decisions yet on expanding any services. EXL has a payer portal that feels...

Jul 2024
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Director

Relationship

We haven't had any issues with the partnership. We have had improvements. Previously, my...

Jul 2024
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Director

Loyalty, Relationship

Previously, we had a face-to-face meeting with EXL. Our relationship had been very virtual all...

Jul 2024
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Director

Relationship

We have been dealing with EXL for a long time. They have been involved with diplomacy audit...

Apr 2024
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Director

Relationship

From day one, EXL has been collaborative. That is in their DNA. They weren't always EXL, and they...

Apr 2024
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Director

Relationship

EXL pivots very well. Large companies don’t pivot well when moving from one process to another or...

Apr 2024
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Director

Relationship

I have a standing, one-on-one meeting with high-level leadership at EXL, and we have regularly...

Apr 2024
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Manager

Operations

The EXL implementation was a little slow sometimes in terms of getting changes put in, so the speed...

Feb 2024
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Manager

Relationship

What we have from EXL is a service, not exactly a product. We are not using an actual application of...

Feb 2024
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Manager

Loyalty, Product

EXL product functionality could improve; that is just going to be a matter of continuing to expand...

Feb 2024
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Manager

Relationship

EXL has identified providers with what at first glance appears to be problematic billing patterns,...

Feb 2024
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VP/Other Executive

Loyalty, Relationship

In general, EXL is very collaborative. Anytime we need to call on EXL to help us think through a...

Oct 2023
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VP/Other Executive

Loyalty, Relationship

When I think about areas of opportunity for EXL, like a lot of vendors, EXL is trying to go after...

Oct 2023
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VP/Other Executive

Relationship, Value

EXL has done well regarding cost over the time we have had our partnership with them. We definitely...

Oct 2023
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VP/Other Executive

Relationship

EXL is in a bit of a unique relationship with us. We leverage them in a number of different ways...

Oct 2023
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Director

Relationship

EXL has some representatives who have done an excellent job with lines of communication. Outside of...

Sep 2023
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Director

Operations

The project with EXL was the fastest implementation that I have ever completed.

Aug 2023
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Director

Culture

Through the contracting process, we were pretty strong with negotiations and got a very strong contract....

Aug 2023
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Director

Operations

The solution is easy to use and navigate. We had no training, and we may be unique users because we...

Aug 2023
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Director

Relationship, Product

EXL meets our needs, and we have all the interoperability we need, along with the file exchange. I...

Aug 2023
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Director

Relationship, Operations

The vendor does things by the book. They present concepts to us, and we approve things. We have...

Aug 2023
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Director

Relationship, Product

We have regular calls with the vendor, but the vendor is just not innovative right now. We don't...

Aug 2023
||
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Director

Relationship

The vendor has nice support people to work with; the people are always a friendly bunch. Even though...

Aug 2023
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Director

Product

The vendor does what they are contractually obligated to do from a service standpoint, and the...

Aug 2023
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Manager

Relationship, Operations

I have a great relationship with EXL's staff members. In fact, sometimes when a provider calls us,...

Jul 2023
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Manager

Relationship

Previously, we had an issue, and the vendor's people helped us right away. EXL's people are very...

Jul 2023
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Manager

Loyalty, Relationship

I like working with EXL. They are very easy to work with, and they get along well with my team. The...

Jul 2023
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