Conduent Payment Integrity Solutions Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
Commentary Summary
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User Commentary
Relationship, Product
The audits submitted continually have issues. Images are not sent or sent incorrectly, and audits...
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Relationship, Product
Conduent Payment Integrity Solutions does the identifications, and there isn't much feedback from...
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Relationship, Product
Conduent should just continue doing what they are doing. They make improvements as needed. They are...
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Operations
Once someone is trained on Conduent Payment Integrity Solutions, they understand it, and that is...
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Relationship
Internally, we have a ticket system where we can reach out to Conduent and handle issues. Whenever...
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Relationship
My experience with Conduent has been nothing short of exceptional, and I am happy that I am able to...
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Relationship, Product
Conduent does okay on third-party liability recoveries. It is not like they are not finding the...
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Loyalty, Relationship
We haven't been terribly happy with Conduent and are considering a potential vendor replacement. We...
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Product
Conduent’s reporting suite could be improved upon. It is pretty limited. I would like to see an...
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Relationship
Conduent has a really strong operations team, and their overall operations leadership team is very...
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Relationship
Conduent had a shake-up a couple of years ago, and I was actually ready to term them due to...
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Relationship
One issue I have with Conduent is that I would have preferred to get a white-listed email exchange...
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Culture, Product
What I would tell someone else about Conduent would depend on what the individual was looking for....
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Value
The vendor is very fair in what they charge. Any recoveries received always go against the medical...
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Relationship
My contact person is extremely easy to get ahold of, and they jump right on any issues that come up.
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Product
When we are dealing with the debits and credits space, there is not much technology. As long as...
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Relationship
I would tell other providers that they would be well satisfied with the service that Conduent...
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Relationship
I work with a person from Conduent, and their customer service is excellent. They have a quick...
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Operations, Product
I like Conduent’s website. Their website is fairly easy to use. It is easy to read and easy to get...
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Product
We haven't seen any innovation from Conduent. The coordination of benefits area isn't exactly a cash...
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Relationship
Conduent is a solid partner. We feel like they view us as a partner as well and not just a client. A...
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Relationship
The vendor provides several services for us. They have been doing subrogation, and they have done a...
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Value
The vendor's rates might be a bit high. We are most likely going to do an RFP to keep everyone...
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Product
The vendor needs to improve, especially when it comes to the coordination of benefits. Their...
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