Conduent Payment Integrity Solutions Commentary
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Subject Expert
Boyd Stewart
Vice President of Payer/Provider Collaboratio
Commentary Summary
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User Commentary
Culture, Product
What I would tell someone else about Conduent would depend on what the individual was looking for....
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Value
The vendor is very fair in what they charge. Any recoveries received always go against the medical...
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Relationship
My contact person is extremely easy to get ahold of, and they jump right on any issues that come up.
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Product
When we are dealing with the debits and credits space, there is not much technology. As long as...
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Relationship
I would tell other providers that they would be well satisfied with the service that Conduent...
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Relationship
I work with a person from Conduent, and their customer service is excellent. They have a quick...
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Operations, Product
I like Conduent’s website. Their website is fairly easy to use. It is easy to read and easy to get...
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Product
We haven't seen any innovation from Conduent. The coordination of benefits area isn't exactly a cash...
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Relationship
Conduent is a solid partner. We feel like they view us as a partner as well and not just a client. A...
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Relationship
The vendor provides several services for us. They have been doing subrogation, and they have done a...
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Value
The vendor's rates might be a bit high. We are most likely going to do an RFP to keep everyone...
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Product
The vendor needs to improve, especially when it comes to the coordination of benefits. Their...
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Loyalty, Relationship
Conduent has too much turnover in the folks we work with, so we don’t get much attention and...
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Relationship
The vendor is a good partner to work with. They are improving by getting a lot of the backroom...
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Operations
For training, we gave Conduent the information, and they went through and professionally worked on...
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Relationship
The vendor’s support team is extremely responsive and easy to access. Conduent works to complete all...
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Relationship
Conduent is on-site at the facilities, combing through our claims and comparing them to the...
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Relationship, Product
Conduent has gotten better. They had some issues with one of their applications, and when Conduent...
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Value
Conduent’s service is good. Their cost-benefit analysis system is good and supports electronic...
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Relationship
There are some processes and procedural things that Conduent has to make sure they abide by and stay...
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Relationship
When we have issues with the website, we reach out to our contact at Conduent, and they go to the IT...
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Product
Conduent's system does what it is supposed to do. It is pretty easy.
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Relationship, Value
Conduent is always looking for other opportunities to find us more money. Working with Conduent...
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Culture, Value
I would tell others that Conduent is very easy to work with. They like to bring things to our...
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Relationship
We have been having issues. Conduent’s lack of communication is a big concern for us right now,...
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Relationship, Product
We recently had some issues with the CaseLink website. Something stopped working, and my staff and I...
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Value
Conduent definitely recovers revenue for us. And Conduent gets a percentage of the recovery. There...
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Relationship
Conduent is reactive. And there is a lack of forward thinking. We are always chasing them for an...
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Relationship
I don’t have any issues with Conduent. They are very proactive. Conduent has been very consistent in...
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