Guidehouse End-to-End Revenue Cycle Outsourcing Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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VP/Other Executive

Services, Services, Value, Value

In the last 12–18 months, Guidehouse has made a very positive impact on our cash collections and...

Dec 2023
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

Since we do not consider our engagement a typical outsourcing arrangement, we expect Guidehouse to...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

In general, Guidehouse is a strong revenue cycle firm and can bring technology and knowledge. If the...

Dec 2023
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Director

Operations, Value, Value

When I ask Guidehouse to come to the table with a plan, they are very thorough and very groomed,...

Dec 2023
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Director

Relationship, Relationship

In the past, there was a feeling that some of the executive involvement with Guidehouse wasn't...

Dec 2023
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Director

Value, Value

Guidehouse's service is pricey. Their service is not the best deal on the table.

Dec 2023
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Director

Relationship, Relationship

Guidehouse is doing well. They have been a good partner in digging a little deeper under the rug and...

Dec 2023
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Director

Value, Value

When I was working with Guidehouse on a specific project, I had to reel them back to reality. I was...

Dec 2023
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Director

Operations

There are things that we have asked for that haven’t happened even though we have asked for them...

Dec 2023
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CFO

Loyalty, Loyalty, Relationship, Relationship

I'm very optimistic about our future with Guidehouse. They partner with me, and they do what I ask...

Nov 2023
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CFO

Loyalty

I would have to buy this service again. The real reason I would do it is I can't hire anybody here...

Nov 2023
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CFO

Relationship, Relationship, Services, Services, Value

Quality of staff is where Guidehouse struggles a little. I'm also having to create my own denial things....

Nov 2023
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CFO

Relationship, Value, Value

Guidehouse is really good at avoiding charging for every little thing. They don't nickel-and-dime...

Nov 2023
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CFO

Relationship, Relationship

Guidehouse has all the services from A to Z to meet our needs. The quality of each service varies,...

Nov 2023
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CFO

Relationship, Relationship

Guidehouse is a little better than they were last year. I think the difference is the dialogue and...

Nov 2023
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CFO

Relationship, Relationship, Services, Services, Value, Value

I bring opportunities to Guidehouse for them to improve. Guidehouse struggles to do enough quality...

Nov 2023
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CFO

Relationship

Guidehouse is impressively customer-centric. They basically just jump to whatever we ask for. They...

Aug 2023
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CFO

Relationship, Services

There is nothing we would like for Guidehouse to improve, and we are not afraid to ask them directly...

Aug 2023
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CFO

Value

The way our agreement is set up, Guidehouse gets a percentage of what they collect, so the...

Aug 2023
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Director

Relationship, Relationship, Relationship

The people I work with from Guidehouse every day are awesome. The Guidehouse team that does the...

May 2023
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Director

Relationship, Relationship, Relationship

We have been partners with Guidehouse for a long time, and it has always been nice working with the...

May 2023
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