Guidehouse End-to-End Revenue Cycle Outsourcing Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Operations, Value
We could get more of a return on our investment if we had access to the onboarding of resources. It...
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Relationship
I find the knowledge of Guidehouse's staff most valuable. Healthcare is a small community, so after...
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Relationship
Guidehouse's knowledge of business in general is what I find most effective. Once we go into one...
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Relationship, Operations
The only drawbacks of using offshore resources are their communication and understanding of the way...
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Operations, Value
Guidehouse’s impact on cash collections has been extremely satisfying. They have been awesome. Ever...
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Relationship, Operations
As soon as I call Guidehouse and tell them about a project we have and ask for folks to come and...
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Relationship, Operations
Guidehouse has onshore and offshore staff members. The offshore staff members have a bit of a...
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Operations
I don't know how much Guidehouse is using AI in their platform, but that may be an area they can...
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Loyalty, Relationship
If I were looking for firms for a new engagement, I would certainly consider Guidehouse. There are a...
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Relationship, Operations
With Guidehouse, we still seem to struggle with some aged A/R, as well as with the follow-up on the...
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Relationship, Operations
There is definitely no lack of trying with Guidehouse, though sometimes it takes multiple go-arounds...
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Relationship
Guidehouse’s strategic approach fell short, especially during leadership transitions. There was a...
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Relationship, Services
With Guidehouse, our communication is well aligned. We set and share the same goals to ensure we are...
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Relationship, Services, Value
Our A/R days have gotten better from where they were about a year ago, but we still have an...
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Loyalty, Relationship
Our Guidehouse partners are beginning to explore AI initiatives, particularly with one of our...
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Relationship
We didn't really set any finite expectations going into this engagement other than the fact that we...
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Loyalty, Relationship
Usually, when someone is really irritated, things filter up to my desk, but I haven’t received a...
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Relationship
We got a really good deal from Guidehouse, and we are extremely satisfied. They have been very...
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Loyalty, Relationship, Value
I really appreciate being able to pick up the phone and talk to someone at Guidehouse about what the...
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Relationship, Operations, Services
We want Guidehouse to be very direct in speaking to us, often in a confidential way, about...
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Operations, Value
One of the most important things about Guidehouse would be their consistent, regular reporting of...
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Value
Guidehouse gets paid on a percentage, so their incentives are aligned right away. If they collect...
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Relationship, Value
We are very satisfied with Guidehouse when it comes to their impact on our cash collections. Their...
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Loyalty
The firm is a large company that does a lot of consulting other than revenue cycle, and we...
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Relationship, Operations, Services
Guidehouse executes really well. The strength of the partnership is pretty good. I don't think there...
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Relationship, Operations
Guidehouse has been a solid partner for us. We transitioned our contract to something new, and it...
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Operations, Value
Guidehouse definitely deploys their stronger assets in the beginning. I saw that in different areas...
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Relationship, Operations, Value
In the beginning, I wouldn’t have bought Guidehouse's services again. However, knowing what I know...
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Relationship, Value
Guidehouse avoids charging for every little thing. They definitely could charge for every little...
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Relationship, Operations, Services
Guidehouse doesn’t consistently exceed our expectations, but they definitely exceed our expectations...
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Relationship, Services
The quality of Guidehouse’s onshore folks is definitely good. The quality of the offshore folks...
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Loyalty, Relationship
I am highly likely to recommend Guidehouse. I would definitely say that recommendation depends on an...
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Relationship, Services
We utilize offshore resources in multiple areas, and although Guidehouse’s resources follow the...
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Relationship
In any relationship, the key to success is the leader of the process. Our direct, go-to person at...
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