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Guidehouse End-to-End Revenue Cycle Outsourcing Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
When I ask Guidehouse something, I don't just get a bland response or have them defer. I asked about...
Guidehouse does a fantastic job with managed care contracting. They're top notch. We really feel...
Guidehouse has been making strides in reducing the denial rate for end-to-end revenue cycle...
Guidehouse does a really good job on the hospital billing side. They're KPI driven and very focused...
Guidehouse's strength is being a collaborative partner. Our relationship definitely doesn't feel...
We're quite happy. We keep improving and growing the relationship with Guidehouse. As we get more...
Guidehouse has made a real difference with our cash collections, although they're not great with...
Guidehouse exceeded my expectations on the end-to-end revenue cycle side. They redid a certain...
Guidehouse's impact on A/R days is based on where we provide strategy. In the past, I think they had...
I am very optimistic about the future with Guidehouse. I look forward to continuing to utilize their...
I speak with Guidehouse frequently. We are in constant contact. They text, call, and everything. If...
I think the value is fair. It depends on the organization and what they're trying to pay. I feel...
The work requires a lot of management, and I understand. There's definitely a lot of implementing...
My likelihood to recommend Guidehouse depends on the size of the organization and the specific types...
We have a call center with Guidehouse. We transitioned from our old call center because it was...
The turnover of the offshore staff is always a concern. The ramp-up period is always a concern. The...
Guidehouse has brought in a resource, and we have a machine learning tool deployed in our denials...
In our collaboration with Guidehouse, I have more good days than bad days with them. We could always...
We could get more of a return on our investment if we had access to the onboarding of resources. It...
I find the knowledge of Guidehouse's staff most valuable. Healthcare is a small community, so after...
Guidehouse's knowledge of business in general is what I find most effective. Once we go into one...
The only drawbacks of using offshore resources are their communication and understanding of the way...
Commentary Summary
Comment Type Breakout