Bookmark

Guidehouse End-to-End Revenue Cycle Outsourcing Commentary
Filtered view: All

Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by:
 Download as Excel

Director

Guidehouse's impact on A/R days is based on where we provide strategy. In the past, I think they had...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

Director

I am very optimistic about the future with Guidehouse. I look forward to continuing to utilize their...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

Director

I speak with Guidehouse frequently. We are in constant contact. They text, call, and everything. If...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

I think the value is fair. It depends on the organization and what they're trying to pay. I feel...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Director

The work requires a lot of management, and I understand. There's definitely a lot of implementing...

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

Director

My likelihood to recommend Guidehouse depends on the size of the organization and the specific types...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

We have a call center with Guidehouse. We transitioned from our old call center because it was...

Comment Tone Positive
Pillars Services
Evaluation Unrated

 or  to see details.

Director

The turnover of the offshore staff is always a concern. The ramp-up period is always a concern. The...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Guidehouse has brought in a resource, and we have a machine learning tool deployed in our denials...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

In our collaboration with Guidehouse, I have more good days than bad days with them. We could always...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

We could get more of a return on our investment if we had access to the onboarding of resources. It...

Comment Tone Neutral
Pillars Relationship, Operations, Value
Evaluation Unrated

 or  to see details.

Director

I find the knowledge of Guidehouse's staff most valuable. Healthcare is a small community, so after...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Guidehouse's knowledge of business in general is what I find most effective. Once we go into one...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

The only drawbacks of using offshore resources are their communication and understanding of the way...

Comment Tone Neutral
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

Guidehouse’s impact on cash collections has been extremely satisfying. They have been awesome. Ever...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

Director

As soon as I call Guidehouse and tell them about a project we have and ask for folks to come and...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

Guidehouse has onshore and offshore staff members. The offshore staff members have a bit of a...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

I don't know how much Guidehouse is using AI in their platform, but that may be an area they can...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

CFO

If I were looking for firms for a new engagement, I would certainly consider Guidehouse. There are a...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

CFO

With Guidehouse, we still seem to struggle with some aged A/R, as well as with the follow-up on the...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

CFO

There is definitely no lack of trying with Guidehouse, though sometimes it takes multiple go-arounds...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

Guidehouse’s strategic approach fell short, especially during leadership transitions. There was a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

With Guidehouse, our communication is well aligned. We set and share the same goals to ensure we are...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Director

Our A/R days have gotten better from where they were about a year ago, but we still have an...

Comment Tone Neutral
Pillars Relationship, Services, Value
Evaluation Unrated

 or  to see details.

Director

Our Guidehouse partners are beginning to explore AI initiatives, particularly with one of our...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

CFO

We didn't really set any finite expectations going into this engagement other than the fact that we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CFO

Usually, when someone is really irritated, things filter up to my desk, but I haven’t received a...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

CFO

We got a really good deal from Guidehouse, and we are extremely satisfied. They have been very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

I really appreciate being able to pick up the phone and talk to someone at Guidehouse about what the...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

We want Guidehouse to be very direct in speaking to us, often in a confidential way, about...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

One of the most important things about Guidehouse would be their consistent, regular reporting of...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

CFO

Guidehouse gets paid on a percentage, so their incentives are aligned right away. If they collect...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

CFO

We are very satisfied with Guidehouse when it comes to their impact on our cash collections. Their...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.