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Guidehouse End-to-End Revenue Cycle Outsourcing Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Performance details

Comment Type Breakout

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User Commentary

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VP/Other Executive

Operations, Services

Guidehouse has brought in a resource, and we have a machine learning tool deployed in our denials...

Unrated
Jan 2026

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VP/Other Executive

Relationship

In our collaboration with Guidehouse, I have more good days than bad days with them. We could always...

Unrated
Jan 2026

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Director

Relationship, Operations, Value

We could get more of a return on our investment if we had access to the onboarding of resources. It...

Unrated
Nov 2025

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Director

Relationship

I find the knowledge of Guidehouse's staff most valuable. Healthcare is a small community, so after...

Unrated
Nov 2025

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Director

Relationship

Guidehouse's knowledge of business in general is what I find most effective. Once we go into one...

Unrated
Nov 2025

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Director

Relationship, Operations

The only drawbacks of using offshore resources are their communication and understanding of the way...

Unrated
Nov 2025

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Director

Operations, Value

Guidehouse’s impact on cash collections has been extremely satisfying. They have been awesome. Ever...

Unrated
Oct 2025

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Director

Relationship, Operations

As soon as I call Guidehouse and tell them about a project we have and ask for folks to come and...

Unrated
Oct 2025

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Director

Relationship, Operations

Guidehouse has onshore and offshore staff members. The offshore staff members have a bit of a...

Unrated
Oct 2025

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Director

Operations

I don't know how much Guidehouse is using AI in their platform, but that may be an area they can...

Unrated
Oct 2025

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CFO

Loyalty, Relationship

If I were looking for firms for a new engagement, I would certainly consider Guidehouse. There are a...

Unrated
Oct 2025

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CFO

Relationship, Operations

With Guidehouse, we still seem to struggle with some aged A/R, as well as with the follow-up on the...

Unrated
Oct 2025

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CFO

Relationship, Operations

There is definitely no lack of trying with Guidehouse, though sometimes it takes multiple go-arounds...

Unrated
Oct 2025

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Director

Relationship

Guidehouse’s strategic approach fell short, especially during leadership transitions. There was a...

Unrated
Oct 2025

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Director

Relationship, Services

With Guidehouse, our communication is well aligned. We set and share the same goals to ensure we are...

Unrated
Oct 2025

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Director

Relationship, Services, Value

Our A/R days have gotten better from where they were about a year ago, but we still have an...

Unrated
Oct 2025

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Director

Loyalty, Relationship

Our Guidehouse partners are beginning to explore AI initiatives, particularly with one of our...

Unrated
Oct 2025

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CFO

Relationship

We didn't really set any finite expectations going into this engagement other than the fact that we...

Unrated
Oct 2025

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CFO

Loyalty, Relationship

Usually, when someone is really irritated, things filter up to my desk, but I haven’t received a...

Unrated
Oct 2025

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CFO

Relationship

We got a really good deal from Guidehouse, and we are extremely satisfied. They have been very...

Unrated
Oct 2025

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VP/Other Executive

Loyalty, Relationship, Value

I really appreciate being able to pick up the phone and talk to someone at Guidehouse about what the...

Unrated
Oct 2025

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VP/Other Executive

Relationship, Operations, Services

We want Guidehouse to be very direct in speaking to us, often in a confidential way, about...

Unrated
Oct 2025

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VP/Other Executive

Operations, Value

One of the most important things about Guidehouse would be their consistent, regular reporting of...

Unrated
Oct 2025

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CFO

Value

Guidehouse gets paid on a percentage, so their incentives are aligned right away. If they collect...

Unrated
Oct 2025

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CFO

Relationship, Value

We are very satisfied with Guidehouse when it comes to their impact on our cash collections. Their...

Unrated
Oct 2025

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CEO/President

Loyalty

The firm is a large company that does a lot of consulting other than revenue cycle, and we...

Unrated
Jun 2025

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Director

Relationship, Operations, Services

Guidehouse executes really well. The strength of the partnership is pretty good. I don't think there...

Unrated
May 2025

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Director

Relationship, Operations

Guidehouse has been a solid partner for us. We transitioned our contract to something new, and it...

Unrated
May 2025

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Director

Operations, Value

Guidehouse definitely deploys their stronger assets in the beginning. I saw that in different areas...

Unrated
May 2025

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Director

Relationship, Operations, Value

In the beginning, I wouldn’t have bought Guidehouse's services again. However, knowing what I know...

Unrated
May 2025

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Director

Relationship, Value

Guidehouse avoids charging for every little thing. They definitely could charge for every little...

Unrated
May 2025

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Director

Relationship, Operations, Services

Guidehouse doesn’t consistently exceed our expectations, but they definitely exceed our expectations...

Unrated
May 2025

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Director

Relationship, Services

The quality of Guidehouse’s onshore folks is definitely good. The quality of the offshore folks...

Unrated
May 2025

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Director

Loyalty, Relationship

I am highly likely to recommend Guidehouse. I would definitely say that recommendation depends on an...

Unrated
May 2025

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Director

Relationship, Services

We utilize offshore resources in multiple areas, and although Guidehouse’s resources follow the...

Unrated
May 2025

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