2023 Best In KLAS Security & Privacy Consulting Services

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

Performance

Security & Privacy Consulting Services 2022

25 August 22 | Ciera Walker and Kaleb Harris

Cybersecurity attacks are on the rise, and healthcare organizations are especially at risk. Security vulnerabilities can lead to financial penalties imposed by OCR, damaged organization reputations, and the increased risk of patient safety and data being compromised. To reduce vulnerabilities, organizations often bring in outside consulting firms that specialize in enhancing security and data privacy measures in healthcare. This report examines several such firms (and one cross-industry firm) to determine who effectively assists in reducing risk, engages closely with clients, and exceeds expectations.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Relationship	Services	Value

Impact Advisors Security & Privacy Consulting Services	99.5	n=7	+1%	--	A+	A+	A+	A+	A+

tw-Security Security & Privacy Consulting Services	97.3	n=24	+8%	--	A+	A	A+	A	A+

First Health Advisory Security & Privacy Consulting Services	96.8	n=6	0%	--	A+	A+	A+	A	A

Clearwater Security & Privacy Consulting Services	96.0	n=18	+2%	--	A+	A	A+	A	A

Fortified Health Security Security & Privacy Consulting Services	88.0	n=34	-2%	--	A-	B	B+	B	B

Clearwater CynergisTek, a Clearwater Company Security & Privacy Consulting Services	87.6	n=19	+4%	--	B+	B	A-	B+	B+

Meditology Services Security & Privacy Consulting Services	81.7	n=7	+1%	--	B	B+	B+	B+	C-
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Impact Advisors Security & Privacy Consulting Services 99.5 n=7 COMMENTS	+1%	--	A+	A+	A+	A+	A+
tw-Security Security & Privacy Consulting Services 97.3 n=24 COMMENTS	+8%	--	A+	A	A+	A	A+
First Health Advisory Security & Privacy Consulting Services 96.8 n=6 COMMENTS	0%	--	A+	A+	A+	A	A
Clearwater Security & Privacy Consulting Services 96 n=18 COMMENTS	+2%	--	A+	A	A+	A	A
Fortified Health Security Security & Privacy Consulting Services 88 n=34 COMMENTS	-2%	--	A-	B	B+	B	B
Clearwater CynergisTek, a Clearwater Company Security & Privacy Consulting Services 87.6 n=19	+4%	--	B+	B	A-	B+	B+
Meditology Services Security & Privacy Consulting Services 81.7 n=7 COMMENTS	+1%	--	B	B+	B+	B+	C-

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Relationship	Services	Value

EY Security & Privacy Consulting Services * L	96.5	n=4	--	A+	A	A+	A-	A+

Guidehouse Security & Privacy Consulting Services * L	96.5	n=4	--	A+	A+	--	A	A-

Intraprise Health Security & Privacy Consulting Services * L	95.9	n=4	--	A+	A	A	A+	A-

Company/solution	Overall performance score (100-point scale)	Total evaluations

EY Security & Privacy Consulting Services * L culture -- loyalty A+ operations A relationship A+ services A- value A+	96.5	n=4

Guidehouse Security & Privacy Consulting Services * L culture -- loyalty A+ operations A+ relationship -- services A value A-	96.5	n=4

Intraprise Health Security & Privacy Consulting Services * L culture -- loyalty A+ operations A relationship A services A+ value A-	95.9	n=4

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