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Clearwater Security & Privacy Consulting Services Commentary
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Jaren Day
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KLAS Research Director - Jaren Day
 
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Security & Privacy Consulting/Managed Services 2024: Amid Challenging Security Landscape, Firms Driving High Client Satisfaction
Security & Privacy Consulting/Managed Services 2024:
Amid Challenging Security Landscape, Firms Driving High Client Satisfaction
November 2024
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Commentary Summary

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User Commentary

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Director

Relationship

The Clearwater consultants are very easy to work with. We have never had any issues. They look at...

Apr 2025
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Director

Relationship, Services

We are very pleased with Clearwater. We have utilized them frequently, so we know what to expect,...

Apr 2025
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CIO

Loyalty, Relationship

Clearwater definitely made and delivered on their commitments last year, and we are considering...

Apr 2025
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VP/Other Executive

Loyalty, Relationship

Clearwater has shown that they have our long-term interests at heart by having a proactive stance...

Apr 2025
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Director

Relationship, Value

We are overwhelmingly happy with the firm, or we would not continue to bring them on for additional...

Apr 2025
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Director

Relationship

Clearwater exceeds our expectations because they meet with us constantly. They are very hands-on....

Apr 2025
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Director

Relationship

The consultants are very knowledgeable, current, and engaged with us. The subject matter experts...

Apr 2025
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Director

Relationship, Operations

The firm is amazing at how they execute things. They will tell us they anticipate something will...

Apr 2025
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Director

Value

The firm is worth every penny we pay them, and that is why we keep them. We don't ever bat an eye. I...

Apr 2025
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Director

Relationship

I could pick up the phone and call the firm at any time, and they would be available. They are very...

Apr 2025
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Director

Services

The account managers talk to us. They want to retain the business, so they are good. We are working...

Mar 2025
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Director

Services, Value

Sometimes Clearwater doesn't have enough people or something because when we have a project, we...

Mar 2025
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Director

Loyalty

We considered some other firms, but when we saw how much Clearwater offered and all the options we...

Mar 2025
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CISO

Relationship, Services

We have a very tight partnership with Clearwater. They have done an exceptional job of standing by...

Jan 2025
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CIO

Relationship, Relationship

Clearwater is a knowledgeable service provider, and they deliver assessment work as expected.

Dec 2024
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CTO

Operations

Clearwater has given us some notice of vulnerabilities we may have, and they do that through regular...

Dec 2024
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CTO

Relationship, Value

We have been able to bundle up services from Clearwater to get a scope and get increased value and...

Dec 2024
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VP/Other Executive

Operations

Clearwater could provide more examples and samples to pull from. They will tell us we need to hit on...

Aug 2024
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VP/Other Executive

Operations, Services

Clearwater could be more proactive and less cookie cutter. We would like to see Clearwater go...

Aug 2024
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VP/Other Executive

Relationship, Services

We have been together a long time, and Clearwater does try to listen, so that is good. Clearwater...

Aug 2024
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VP/Other Executive

Loyalty, Operations

We have been using Clearwater for a long time. I would hire Clearwater again. They know us well, and...

Aug 2024
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VP/Other Executive

Loyalty, Value

We are talking about looking at other firms. We want to do better with phishing. I don't think our...

Aug 2024
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Analyst/Coordinator

Relationship

I would recommend Clearwater if I were to speak to someone in the healthcare space. I would tell...

Jul 2024
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Analyst/Coordinator

Relationship, Services

Clearwater definitely provides us with a lot of actionable recommendations. The final report is...

Jul 2024
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Analyst/Coordinator

Relationship

Clearwater has been very receptive to any feedback that we have had. We tend to have a lot of...

Jul 2024
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Analyst/Coordinator

Loyalty, Relationship

We keep choosing Clearwater because sometimes it is nice to have the same firm come in a few times...

Jul 2024
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Analyst/Coordinator

Relationship, Value

Clearwater has been flexible in the past. Their fee structures are good.

Jul 2024
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Director

Relationship

We have a history of working with Clearwater. They are always available, even though we don't have...

Jul 2024
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Director

Loyalty, Relationship, Value

We have routine meetings with our contact people from Clearwater. They ask us how things are going...

Jul 2024
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Director

Loyalty

We will use Clearwater for certain projects because we used them before. We were really pleased with...

Jul 2024
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(0)
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Director

Relationship

The firm has put together a privacy team that includes any of their former and current clients. I...

Jul 2024
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VP/Other Executive

Relationship

Something that sets Clearwater apart from other firms is the fact that they bring a whole team with...

Jul 2024
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VP/Other Executive

Value

As we have done this assessment, we have never once heard from Clearwater that something is going to...

Jul 2024
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VP/Other Executive

Relationship

Clearwater has managed our project well. They have set up what we need to do, and they ask us...

Jul 2024
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CIO

Loyalty, Relationship

CynergisTek was the company we were working with, and then Clearwater acquired CynergisTek. That...

Jul 2024
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Manager

Services

Clearwater’s method of risk management is not on par with what we would like to see. We would like...

Jul 2024
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Manager

Relationship

The firm is well known. Their knowledge level is fairly high in the security field. The newest...

Jul 2024
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Manager

Loyalty, Relationship

We have had a strategic, long-term partnership. That is going to change though because we are not...

Jul 2024
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Manager

Relationship

In the past, there were some pretty bad staff members from the firm. A while ago, we had one person...

Jul 2024
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VP/Other Executive

Relationship, Operations

If we have a consulting piece where we really aren't sure where to take things or what to do with...

Jul 2024
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VP/Other Executive

Value

In the package for services from Clearwater, we pay for lumped-in, always-available support and...

Jul 2024
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VP/Other Executive

Relationship

The Clearwater staff and consultants are great. They are eager to help; are always available...

Jul 2024
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(0)
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VP/Other Executive

Relationship

Clearwater has been a good partner. They work with us really well and understand what we actually...

Jul 2024
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(0)
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Director

Relationship

We have never had any issues with Clearwater in terms of getting us reports on time, and we have...

Jul 2024
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(0)
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Director

Relationship

Our consultants from Clearwater are easy to work with and seem to really understand the business....

Jul 2024
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(0)
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VP/Other Executive

Relationship

The consultant we have been working with has been great. Clearwater really seems to stay up-to-date...

Jul 2024
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VP/Other Executive

Loyalty, Relationship, Value

Based on what I have seen thus far with this engagement, Clearwater is on track. We have regular...

Jul 2024
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CIO

Relationship

It has been a few years, and our relationship is still going. Clearwater is great at bouncing things...

Jul 2024
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(0)
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CIO

Relationship

Clearwater is doing well at managing our risk program, educating our team, and partnering with us....

Jul 2024
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(0)
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VP/Other Executive

Relationship, Services

What sets Clearwater apart is their longevity, stability, and reputation in the healthcare and...

Jul 2024
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(0)
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VP/Other Executive

Relationship

Clearwater exceeds our expectations by being involved and understanding our organization, its...

Jul 2024
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(0)
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Manager

Operations

Clearwater is a very mature organization, and there are different levels of maturity that they will...

Jul 2024
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(0)
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Manager

Relationship, Services

To a friend considering Clearwater, I would recommend, depending on the maturity of the...

Jul 2024
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(0)
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Manager

Relationship

If I needed Clearwater’s executives, they would be very involved. I haven't really needed to reach...

Jul 2024
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(0)
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Manager

Relationship

A lot of times, I will throw questions at the person that I work with, our principal consultant from...

Jul 2024
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(0)
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CISO

Loyalty

Clearwater is still going through the integration stages, and as they get more comfortable and...

Jun 2024
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(0)
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CIO

Relationship

My contact at Clearwater is a higher-up, and I reach out to them for everything. They have not once...

Jun 2024
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(0)
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CIO

Relationship, Services

I love that Clearwater is very focused on the OCR and risk methodology. In the industry, there are...

Jun 2024
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(0)
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CIO

Relationship

I asked Clearwater to provide me with an executive summary of our projects. The firm not only gave...

Jun 2024
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(0)
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CIO

Value

Clearwater does not charge us for every little thing. When we needed it, Clearwater worked with us...

Jun 2024
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(0)
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CIO

Relationship, Services

I am in my little bubble, have my head down, and wear multiple hats. I read news on the breaches...

Jun 2024
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(0)
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CIO

Relationship

Clearwater has been a great strategic partner. The thing that I love about Clearwater is that they...

Jun 2024
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