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Relationship
We had a little bit of a conflict trying to get on the same page with Clearwater for something. That...
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Relationship, Operations
I'm very pleased with how Clearwater is managing some things for us. We are pleased with their...
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Value
I definitely feel like I received my money's worth on some of the things that we have worked with...
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Relationship
Clearwater is not like other IT outsourcers or managed services in that they value the relationship...
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Relationship, Services
I don't know whether I just have high expectations, but Clearwater doesn't exceed our expectations....
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Relationship, Services
Clearwater is just not at the level where they can provide guidance on how to resolve issues within...
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Relationship, Operations
The firm's knowledge of healthcare, in particular for small businesses, is the biggest thing that...
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Loyalty, Relationship, Operations
We talked to a lot of other firms, but Clearwater showed us their comprehensive program. Our state...
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Relationship, Operations, Services
There was a lot to digest in our project as we got everybody organized. We tried to get some...
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Relationship, Operations
One of the specific things that stood out about the firm's work was the fact that they took over the...
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Value
Clearwater is very expensive, and I can't wrap my head around the cost of things these days. But we...
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Relationship, Services
Clearwater has been great. They have made us feel like we are a team. I have been happy with them....
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Operations
It has taken time, but Clearwater is making sure we are meeting our deadlines. They do not miss...
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Relationship, Operations, Services
One of the things that impressed me about Clearwater was that I would get these routine emails that...
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Relationship, Operations, Services
We had a team of consultants from Clearwater. They were so hands on, and the nice thing was that an...
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Relationship, Services
I was satisfied with most of Clearwater’s consultants. There was one consultant I was not impressed...
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Relationship, Operations, Value
Clearwater gave us a lot of attention, and we also had dedicated people, so they did a lot of work....
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Relationship, Operations
If anyone asked me how Clearwater did throughout the time we worked with them, I would definitely...
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Loyalty, Relationship, Operations, Services
Clearwater delivered tangible outcomes and pushed us, but it felt like they went a little easy on us...
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Loyalty, Relationship, Operations
We may have talked about some other firms in the beginning, but Clearwater came highly recommended...
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Value
Initially, we didn't have a situation where the firm was avoiding charging for every little thing....
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Relationship
The firm is very strategic in terms of what they are doing and is always reminding us of what our...
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Relationship
I have experienced communication with some of the executives from Clearwater, and we were extremely...
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Loyalty
I’m very likely to buy the service we currently have again for maybe another company because I have...
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Relationship, Value
Clearwater has demonstrated that they have our long-term interests at heart by just understanding...
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Relationship, Services
If I'm not able to find any help, I can reach out to my account manager, and they are able to solve...
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Relationship, Value
The vendor has been really great about negotiating prices. Clearwater was able to bring the price...
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Loyalty, Relationship
We have been doing security services with Clearwater for a while. We went with them because we...
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Relationship
The Clearwater consultants are very easy to work with. We have never had any issues. They look at...
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Relationship, Services
We are very pleased with Clearwater. We have utilized them frequently, so we know what to expect,...
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Loyalty, Relationship
Clearwater definitely made and delivered on their commitments last year, and we are considering...
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Loyalty, Relationship
Clearwater has shown that they have our long-term interests at heart by having a proactive stance...
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Relationship, Value
We are overwhelmingly happy with the firm, or we would not continue to bring them on for additional...
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Relationship
Clearwater exceeds our expectations because they meet with us constantly. They are very hands-on....
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Relationship
The consultants are very knowledgeable, current, and engaged with us. The subject matter experts...
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Relationship, Operations
The firm is amazing at how they execute things. They will tell us they anticipate something will...
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Value
The firm is worth every penny we pay them, and that is why we keep them. We don't ever bat an eye. I...
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Relationship
I could pick up the phone and call the firm at any time, and they would be available. They are very...
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Services
The account managers talk to us. They want to retain the business, so they are good. We are working...
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Services, Value
Sometimes Clearwater doesn't have enough people or something because when we have a project, we...
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Loyalty
We considered some other firms, but when we saw how much Clearwater offered and all the options we...
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Relationship, Services
We have a very tight partnership with Clearwater. They have done an exceptional job of standing by...
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Relationship, Relationship
Clearwater is a knowledgeable service provider, and they deliver assessment work as expected.
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Operations
Clearwater has given us some notice of vulnerabilities we may have, and they do that through regular...
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Relationship, Value
We have been able to bundle up services from Clearwater to get a scope and get increased value and...
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Operations
Clearwater could provide more examples and samples to pull from. They will tell us we need to hit on...
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Operations, Services
Clearwater could be more proactive and less cookie cutter. We would like to see Clearwater go...
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Relationship, Services
We have been together a long time, and Clearwater does try to listen, so that is good. Clearwater...
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Loyalty, Operations
We have been using Clearwater for a long time. I would hire Clearwater again. They know us well, and...
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Loyalty, Value
We are talking about looking at other firms. We want to do better with phishing. I don't think our...
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Relationship
I would recommend Clearwater if I were to speak to someone in the healthcare space. I would tell...
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Relationship, Services
Clearwater definitely provides us with a lot of actionable recommendations. The final report is...
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Relationship
Clearwater has been very receptive to any feedback that we have had. We tend to have a lot of...
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Loyalty, Relationship
We keep choosing Clearwater because sometimes it is nice to have the same firm come in a few times...
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Relationship, Value
Clearwater has been flexible in the past. Their fee structures are good.
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Relationship
We have a history of working with Clearwater. They are always available, even though we don't have...
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Loyalty, Relationship, Value
We have routine meetings with our contact people from Clearwater. They ask us how things are going...
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Loyalty
We will use Clearwater for certain projects because we used them before. We were really pleased with...
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Relationship
The firm has put together a privacy team that includes any of their former and current clients. I...
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Relationship
Something that sets Clearwater apart from other firms is the fact that they bring a whole team with...
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Value
As we have done this assessment, we have never once heard from Clearwater that something is going to...
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Relationship
Clearwater has managed our project well. They have set up what we need to do, and they ask us...
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Loyalty, Relationship
CynergisTek was the company we were working with, and then Clearwater acquired CynergisTek. That...
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Services
Clearwater’s method of risk management is not on par with what we would like to see. We would like...
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Relationship
The firm is well known. Their knowledge level is fairly high in the security field. The newest...
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Loyalty, Relationship
We have had a strategic, long-term partnership. That is going to change though because we are not...
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Relationship
In the past, there were some pretty bad staff members from the firm. A while ago, we had one person...
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Relationship, Operations
If we have a consulting piece where we really aren't sure where to take things or what to do with...
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Value
In the package for services from Clearwater, we pay for lumped-in, always-available support and...
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Relationship
The Clearwater staff and consultants are great. They are eager to help; are always available...
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Relationship
Clearwater has been a good partner. They work with us really well and understand what we actually...
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Relationship
We have never had any issues with Clearwater in terms of getting us reports on time, and we have...
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Relationship
Our consultants from Clearwater are easy to work with and seem to really understand the business....
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