Clearwater Security & Privacy Consulting Services
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Kaleb Harris
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User Commentary

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CISO

People and Knowledge

Clearwater’s consultants are solid. They do an extraordinary job of providing deliverables, and they...

Feb 2023
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CISO

ROI and Cost

We have a master service agreement with Clearwater, and everything works off of that. The firm does...

Feb 2023
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Analyst/Coordinator

ROI and Cost

Clearwater has made us aware of some things because they pay attention to what we are doing....

Feb 2023
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Analyst/Coordinator

Lessons Learned

If someone asked me about security and privacy services, I would certainly give Clearwater a good...

Feb 2023
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Analyst/Coordinator

Project Results

Clearwater does continual risk evaluations for us. They conduct interviews and meet with everyone on...

Feb 2023
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Analyst/Coordinator

Relationship

We work with many consultants. Some individuals from Clearwater sit in on meetings and make sure we...

Feb 2023
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Analyst/Coordinator

People and Knowledge

We have a great relationship with all the Clearwater consultants we work with. The consultants are...

Feb 2023
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Manager

Relationship

The firm is shrinking again and looking to automate. But we use the firm for the human value. The...

Jan 2023
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Manager

ROI and Cost

We gave CynergisTek extra time for a report that they sent us, and the quality of the report is so...

Jan 2023
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Manager

Tools and Methodology

We want communication about and insight into how CynergisTek creates their reports. It would be...

Jan 2023
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Manager

People and Knowledge

CynergisTek gets good people in, but they don't retain them. They have to retain good talent and...

Jan 2023
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Manager

Tools and Methodology

We have no trouble meeting with the executives. When we have a meeting, the executives will...

Jan 2023
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Manager

Tools and Methodology

CynergisTek has been very good in terms of working with us on the cost. We like that about the firm....

Jan 2023
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Manager

Tools and Methodology

The vendor risk management program was sold to us as a turnkey thing. CynergisTek said they had a...

Jan 2023
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Manager

Project Results

For a supply chain risk management project, the firm didn't give us enough people. Someone made the...

Jan 2023
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Manager

ROI and Cost

CynergisTek is supposed to look at the Qualys scans. We do our own internal scans with our tool, and...

Jan 2023
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Manager

People and Knowledge

In years past, we got really good experts in the CAPs risk-assessment things. These people knew...

Jan 2023
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Manager

Tools and Methodology

During the CAPs risk assessment, some of the questions were soft. And the firm didn't ask some...

Jan 2023
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Manager

ROI and Cost

The quality of CynergisTek’s products over the past several years has been steadily decreasing. And...

Jan 2023
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Manager

ROI and Cost

The company does care about quality improvement, but they are seeing so much turnover, and they are...

Jan 2023
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Manager

Tools and Methodology

We are very satisfied overall with the impact that the use of CynergisTek has at the macro level....

Jan 2023
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Manager

Relationship

Our relationship with the firm has been very beneficial for our security program. The firm's...

Jan 2023
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Manager

Project Results

We have a fairly involved relationship with CynergisTek. We have a number of consulting hours that...

Jan 2023
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Manager

Project Results

The advisory services are hit or miss in terms of getting our value. On the KPIs, we weren’t...

Jan 2023
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Manager

Tools and Methodology

We could do some of the ancillary things just as well internally, if not better. Even if we needed...

Jan 2023
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Manager

Tools and Methodology

The firms’ methods are in need of an update, especially with the CAPs reviews. We are a NIST shop,...

Jan 2023
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Manager

Relationship

The firm works with us, and there is a good partnership. I am very familiar with their approach, and...

Nov 2022
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Manager

Tools and Methodology

The firm has been very involved with our projects. There is overlap between some of our frameworks,...

Nov 2022
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Manager

Project Results

The output that the firm helped us produce over time has had a significant positive impact. We have...

Nov 2022
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Manager

People and Knowledge

Over the last couple of years, the firm has undergone a significant resource turnover. For example,...

Nov 2022
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Manager

Relationship

The firm adapts to healthcare needs pretty well, but they haven't done that so well in the last...

Nov 2022
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Manager

Relationship

We are driving the firm to further mature their process based on the things that we expect or based...

Nov 2022
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Manager

Tools and Methodology

The thing that is hard about working with the firm is that they will switch out their people during...

Nov 2022
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Manager

People and Knowledge

The processes and the approach that the firm follows are glued by the people as if the project...

Nov 2022
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Manager

ROI and Cost

For the most part, when we have asked CynergisTek to do more or to work on an add-on, they have been...

Nov 2022
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Manager

Project Results

We have been successful at delivering results to the stakeholders and providing meaningful trends...

Nov 2022
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Manager

Other Observations

The firm’s consultants are great, but there were times we would have preferred someone else.

Nov 2022
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Manager

Project Results

The firm keeps up with the changes in the CMS requirements. They also help us adapt and keep things...

Nov 2022
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Manager

Project Results

In terms of driving tangible outcomes, the firm’s assessments and deliverables are useful and...

Nov 2022
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Manager

Lessons Learned

If I were to talk to a friend about implementing a medical device with the firm, I might tell them...

Nov 2022
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Manager

Relationship

When we do run into hurdles with the firm, those hurdles are resolved much slower than we would...

Nov 2022
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Manager

Relationship

One of our issues with the firm was related to their approach to an assessment they did with us....

Nov 2022
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CIO

Project Results

CynergisTek executes well. The person that comes in and works with us is very knowledgeable and very...

Nov 2022
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CIO

Relationship

We do not see any kind of engagement from CynergisTek. The only person that reaches out to us is...

Nov 2022
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CIO

ROI and Cost

CynergisTek’s prices are very good. What they do for us is good work.

Nov 2022
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CIO

Tools and Methodology

CynergisTek goes dark on us. They are not doing anything live for us. They contact us when they are...

Nov 2022
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CIO

Future Outlook

We have seen dramatic improvements in our organization with CynergisTek's services. The firm has...

Nov 2022
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CIO

People and Knowledge

The one thing that really makes us uneasy about CynergisTek is that there is a lot of turnover. The...

Nov 2022
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CIO

Tools and Methodology

Another service firm we have used gave us notices almost every week to tell us that something was...

Nov 2022
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VP/Other Executive

Project Results

Clearwater was awesome with everything they ever helped us with.

Oct 2022
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VP/Other Executive

Project Results

The assessment actually was done very thoroughly. We have used that as a basis for board reporting...

Oct 2022
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VP/Other Executive

People and Knowledge

The firm is pretty responsive and has excellent expertise, particularly in the healthcare space.

Oct 2022
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VP/Other Executive

People and Knowledge

There was a challenge initially, and we talked to the leadership and resolved the issue. But we had...

Oct 2022
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VP/Other Executive

Future Outlook

When we get a risk assessment, we get the findings, but they are in PowerPoint and spreadsheet form,...

Oct 2022
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VP/Other Executive

Project Results

The firm did a good job of identifying a lot of risk, but they didn't get every single bit of risk...

Oct 2022
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Director

Tools and Methodology

We have never considered another privacy assessment firm because we just have been so tied and have...

Oct 2022
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Director

Relationship

The thing that is kind of shaking us a bit is the fact that CynergisTek has recently been purchased...

Oct 2022
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Director

Tools and Methodology

I like CynergisTek’s report because in many programs, there is a lot of forgiveness with the...

Oct 2022
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Director

Relationship

CynergisTek has been an outstanding partner in our compliance with complex regulations. They have...

Oct 2022
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Director

People and Knowledge

I would go with CynergisTek again. I really love the consultants. We worked with someone who was...

Oct 2022
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VP/Other Executive

ROI and Cost

Things are expensive. We are always pinching pennies because of our type of organization. But at the...

Oct 2022
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VP/Other Executive

People and Knowledge

When I brought things up, the firm got those done. The firm did well in directing us and giving us...

Oct 2022
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VP/Other Executive

People and Knowledge

The person that the firm assigned us was very knowledgeable. That person was a geek for the subject...

Oct 2022
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VP/Other Executive

Relationship

The firm knows us really well because we have done other projects with them. They understand how we...

Oct 2022
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VP/Other Executive

Other Observations

In our engagement, the firm was learning too. We got the project done, but the timing fell apart,...

Oct 2022
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VP/Other Executive

Future Outlook

We would probably buy the services again in a few years. We might implement whatever they suggest,...

Oct 2022
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CTO

Relationship

CynergisTek started off very strong. I really liked their approach and the people they brought, but...

Oct 2022
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CTO

Tools and Methodology

CynergisTek does a very good job of presenting the areas that we need to focus on, but the firm...

Oct 2022
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CTO

Project Results

As most healthcare organizations transitioned to following the NIST framework, CynergisTek was on...

Oct 2022
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CTO

Future Outlook

I would never move away from having a third-party security compliance assessment organization...

Oct 2022
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CTO

Other Observations

We pay for every little thing. Everything with CynergisTek is 100% à la carte. If we want to do...

Oct 2022
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VP/Other Executive

Project Results

We had to figure out how to meet regulations, and the firm gave us exceptions. It was really helpful...

Oct 2022
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VP/Other Executive

Tools and Methodology

A lot of times, the firm just gave us things we had already read, but they also shared some forms...

Oct 2022
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VP/Other Executive

Project Results

I wasn't sure how the project was going to go, but it went really well, and I am glad we spent the...

Oct 2022
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Analyst/Coordinator

Relationship

CynergisTek has trained me well, so I don't need a lot of help with a lot of things. But when I do...

Sep 2022
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Director

Future Outlook

A few years ago, CynergisTek had a rough spot, and we struggled with them a bit. This year, they...

Sep 2022
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Director

People and Knowledge

The people from CynergisTek were extremely knowledgeable and conversational. Some consultants can be...

Sep 2022
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Director

Tools and Methodology

CynergisTek tends to know where the industry's heading and can answer us when we ask them questions...

Sep 2022
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Director

Relationship

CynergisTek’s executive team is pretty engaged. I have never had any problem reaching out when we...

Sep 2022
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Director

Relationship

CynergisTek is a good, solid, solution provider. The people that they have on their team are really...

Sep 2022
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Director

Future Outlook

I feel pretty good about our ongoing relationship with CynergisTek. We plan to continue to utilize them....

Sep 2022
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Director

People and Knowledge

The whole team from CynergisTek is very strong. There were enough people on the whole team that when...

Sep 2022
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CIO

Relationship

CynergisTek didn't provide templates for certain policies and procedures. We write up new templates...

Sep 2022
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CIO

Project Results

CynergisTek has been very supportive and cooperative in terms of providing me with an outline when I...

Sep 2022
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CIO

People and Knowledge

I really liked the lead that did our full-blown assessment. I also liked the consultant who was...

Sep 2022
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CIO

Other Observations

CynergisTek was purchased and got new partners, so I don't know what things are going to look like...

Sep 2022
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CIO

Tools and Methodology

I love CynergisTek’s methodology and their structure in terms of assessment. But what struck me when...

Sep 2022
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CIO

People and Knowledge

An executive from the firm reached out to us recently, so our partnership is very strong. The firm...

May 2022
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CIO

Future Outlook

I like that the firm is evolving their offerings. They offered us some new things this year, so they...

May 2022
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CIO

Project Results

The firm has met our expectations, but they haven’t exceeded our expectations. The firm’s risk...

May 2022
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CIO

People and Knowledge

CynergisTek is big, so the relationship feels more like a commodity process. But that is changing...

May 2022
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CIO

People and Knowledge

I would like the consultants to take more risks with their answers on their advisory services....

May 2022
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CIO

Project Results

Clearwater did a great job. The consulting was very good. Clearwater helped us learn and understand...

May 2022
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CIO

Relationship

Clearwater has given us exactly what I wanted and hasn't tried to force me in any sense. I had a...

May 2022
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CIO

Relationship

Clearwater has grown immensely in the services piece. Earlier on, they didn’t have a full service,...

May 2022
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CIO

People and Knowledge

Clearwater is very healthcare focused, and I have gotten good feedback from my personal network that...

May 2022
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CIO

Future Outlook

If I moved to another organization, I would probably call Clearwater up because they could do all...

May 2022
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CISO

People and Knowledge

CynergisTek has had significant turnover in the last six to nine months. As more seasoned people are...

Apr 2022
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CISO

Relationship

CynergisTek is flexible around pricing, and their senior leadership is very open to engaging with...

Apr 2022
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Director

Relationship

The executives made themselves available for us. I really was impressed with the people I interacted...

Apr 2022
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Director

Tools and Methodology

The firm was very knowledgeable, helpful, friendly, and good to work with. They executed very well....

Apr 2022
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CIO

Tools and Methodology

Clearwater's reports are methodical and easy to follow. Any of the firm's observations or...

Apr 2022
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CIO

ROI and Cost

I like to keep costs under control. Clearwater has skilled resources, and their pricing is fair.

Apr 2022
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CIO

Relationship

We see Clearwater as a partner. It isn't easy to retain folks in this day and age. Clearwater has to...

Apr 2022
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CIO

People and Knowledge

Clearwater offers a depth of healthcare knowledge, and they can share ideas on how other people have...

Apr 2022
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CIO

Relationship

If we had a one-off question related to HIPAA, we would send an email or call, and the firm would...

Apr 2022
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CIO

Project Results

We are pleased with Clearwater's services. The firm marketed their services accurately. That was...

Apr 2022
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VP/Other Executive

Relationship

We use CynergisTek whenever we have a suspicion of an event. The firm gives us a heads-up when there...

Apr 2022
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VP/Other Executive

People and Knowledge

CynergisTek has been changing some of the key experts assigned so that we get a fresh perspective....

Apr 2022
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