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Clearwater Security & Privacy Consulting Services Commentary
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Jaren Day
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KLAS Research Director - Jaren Day
 
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Security & Privacy Consulting/Managed Services 2024: Amid Challenging Security Landscape, Firms Driving High Client Satisfaction
Security & Privacy Consulting/Managed Services 2024:
Amid Challenging Security Landscape, Firms Driving High Client Satisfaction
November 2024
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Commentary Summary

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User Commentary

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Director

Relationship

We had a little bit of a conflict trying to get on the same page with Clearwater for something. That...

Jul 2025
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Director

Relationship, Operations

I'm very pleased with how Clearwater is managing some things for us. We are pleased with their...

Jul 2025
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Director

Value

I definitely feel like I received my money's worth on some of the things that we have worked with...

Jul 2025
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Director

Relationship

Clearwater is not like other IT outsourcers or managed services in that they value the relationship...

Jul 2025
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Director

Relationship, Services

I don't know whether I just have high expectations, but Clearwater doesn't exceed our expectations....

Jul 2025
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Director

Relationship, Services

Clearwater is just not at the level where they can provide guidance on how to resolve issues within...

Jul 2025
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Director

Relationship, Operations

The firm's knowledge of healthcare, in particular for small businesses, is the biggest thing that...

Jul 2025
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CIO

Loyalty, Relationship, Operations

We talked to a lot of other firms, but Clearwater showed us their comprehensive program. Our state...

Jul 2025
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CIO

Relationship, Operations, Services

There was a lot to digest in our project as we got everybody organized. We tried to get some...

Jul 2025
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CIO

Relationship, Operations

One of the specific things that stood out about the firm's work was the fact that they took over the...

Jul 2025
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Manager

Value

Clearwater is very expensive, and I can't wrap my head around the cost of things these days. But we...

Jun 2025
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Manager

Relationship, Services

Clearwater has been great. They have made us feel like we are a team. I have been happy with them....

Jun 2025
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Manager

Operations

It has taken time, but Clearwater is making sure we are meeting our deadlines. They do not miss...

Jun 2025
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VP/Other Executive

Relationship, Operations, Services

One of the things that impressed me about Clearwater was that I would get these routine emails that...

Jun 2025
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VP/Other Executive

Relationship, Operations, Services

We had a team of consultants from Clearwater. They were so hands on, and the nice thing was that an...

Jun 2025
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VP/Other Executive

Relationship, Services

I was satisfied with most of Clearwater’s consultants. There was one consultant I was not impressed...

Jun 2025
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VP/Other Executive

Relationship, Operations, Value

Clearwater gave us a lot of attention, and we also had dedicated people, so they did a lot of work....

Jun 2025
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VP/Other Executive

Relationship, Operations

If anyone asked me how Clearwater did throughout the time we worked with them, I would definitely...

Jun 2025
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VP/Other Executive

Loyalty, Relationship, Operations, Services

Clearwater delivered tangible outcomes and pushed us, but it felt like they went a little easy on us...

Jun 2025
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VP/Other Executive

Loyalty, Relationship, Operations

We may have talked about some other firms in the beginning, but Clearwater came highly recommended...

Jun 2025
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Director

Value

Initially, we didn't have a situation where the firm was avoiding charging for every little thing....

Jun 2025
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Director

Relationship

The firm is very strategic in terms of what they are doing and is always reminding us of what our...

Jun 2025
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Manager

Relationship

I have experienced communication with some of the executives from Clearwater, and we were extremely...

Jun 2025
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Director

Loyalty

I’m very likely to buy the service we currently have again for maybe another company because I have...

Jun 2025
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Manager

Relationship, Value

Clearwater has demonstrated that they have our long-term interests at heart by just understanding...

Jun 2025
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CIO

Relationship, Services

If I'm not able to find any help, I can reach out to my account manager, and they are able to solve...

May 2025
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CIO

Relationship, Value

The vendor has been really great about negotiating prices. Clearwater was able to bring the price...

May 2025
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CIO

Loyalty, Relationship

We have been doing security services with Clearwater for a while. We went with them because we...

May 2025
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Director

Relationship

The Clearwater consultants are very easy to work with. We have never had any issues. They look at...

Apr 2025
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Director

Relationship, Services

We are very pleased with Clearwater. We have utilized them frequently, so we know what to expect,...

Apr 2025
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(0)
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CIO

Loyalty, Relationship

Clearwater definitely made and delivered on their commitments last year, and we are considering...

Apr 2025
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VP/Other Executive

Loyalty, Relationship

Clearwater has shown that they have our long-term interests at heart by having a proactive stance...

Apr 2025
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Director

Relationship, Value

We are overwhelmingly happy with the firm, or we would not continue to bring them on for additional...

Apr 2025
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Director

Relationship

Clearwater exceeds our expectations because they meet with us constantly. They are very hands-on....

Apr 2025
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Director

Relationship

The consultants are very knowledgeable, current, and engaged with us. The subject matter experts...

Apr 2025
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Director

Relationship, Operations

The firm is amazing at how they execute things. They will tell us they anticipate something will...

Apr 2025
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Director

Value

The firm is worth every penny we pay them, and that is why we keep them. We don't ever bat an eye. I...

Apr 2025
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Director

Relationship

I could pick up the phone and call the firm at any time, and they would be available. They are very...

Apr 2025
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Director

Services

The account managers talk to us. They want to retain the business, so they are good. We are working...

Mar 2025
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Director

Services, Value

Sometimes Clearwater doesn't have enough people or something because when we have a project, we...

Mar 2025
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Director

Loyalty

We considered some other firms, but when we saw how much Clearwater offered and all the options we...

Mar 2025
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CISO

Relationship, Services

We have a very tight partnership with Clearwater. They have done an exceptional job of standing by...

Jan 2025
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CIO

Relationship, Relationship

Clearwater is a knowledgeable service provider, and they deliver assessment work as expected.

Dec 2024
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CTO

Operations

Clearwater has given us some notice of vulnerabilities we may have, and they do that through regular...

Dec 2024
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CTO

Relationship, Value

We have been able to bundle up services from Clearwater to get a scope and get increased value and...

Dec 2024
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VP/Other Executive

Operations

Clearwater could provide more examples and samples to pull from. They will tell us we need to hit on...

Aug 2024
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VP/Other Executive

Operations, Services

Clearwater could be more proactive and less cookie cutter. We would like to see Clearwater go...

Aug 2024
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VP/Other Executive

Relationship, Services

We have been together a long time, and Clearwater does try to listen, so that is good. Clearwater...

Aug 2024
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VP/Other Executive

Loyalty, Operations

We have been using Clearwater for a long time. I would hire Clearwater again. They know us well, and...

Aug 2024
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VP/Other Executive

Loyalty, Value

We are talking about looking at other firms. We want to do better with phishing. I don't think our...

Aug 2024
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Analyst/Coordinator

Relationship

I would recommend Clearwater if I were to speak to someone in the healthcare space. I would tell...

Jul 2024
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(0)
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Analyst/Coordinator

Relationship, Services

Clearwater definitely provides us with a lot of actionable recommendations. The final report is...

Jul 2024
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(0)
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Analyst/Coordinator

Relationship

Clearwater has been very receptive to any feedback that we have had. We tend to have a lot of...

Jul 2024
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Analyst/Coordinator

Loyalty, Relationship

We keep choosing Clearwater because sometimes it is nice to have the same firm come in a few times...

Jul 2024
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(0)
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Analyst/Coordinator

Relationship, Value

Clearwater has been flexible in the past. Their fee structures are good.

Jul 2024
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(0)
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Director

Relationship

We have a history of working with Clearwater. They are always available, even though we don't have...

Jul 2024
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(0)
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Director

Loyalty, Relationship, Value

We have routine meetings with our contact people from Clearwater. They ask us how things are going...

Jul 2024
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(0)
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Director

Loyalty

We will use Clearwater for certain projects because we used them before. We were really pleased with...

Jul 2024
||
(0)
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Director

Relationship

The firm has put together a privacy team that includes any of their former and current clients. I...

Jul 2024
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(0)
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VP/Other Executive

Relationship

Something that sets Clearwater apart from other firms is the fact that they bring a whole team with...

Jul 2024
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(0)
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VP/Other Executive

Value

As we have done this assessment, we have never once heard from Clearwater that something is going to...

Jul 2024
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(0)
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VP/Other Executive

Relationship

Clearwater has managed our project well. They have set up what we need to do, and they ask us...

Jul 2024
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(0)
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CIO

Loyalty, Relationship

CynergisTek was the company we were working with, and then Clearwater acquired CynergisTek. That...

Jul 2024
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Manager

Services

Clearwater’s method of risk management is not on par with what we would like to see. We would like...

Jul 2024
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(0)
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Manager

Relationship

The firm is well known. Their knowledge level is fairly high in the security field. The newest...

Jul 2024
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(0)
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Manager

Loyalty, Relationship

We have had a strategic, long-term partnership. That is going to change though because we are not...

Jul 2024
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Manager

Relationship

In the past, there were some pretty bad staff members from the firm. A while ago, we had one person...

Jul 2024
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(0)
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VP/Other Executive

Relationship, Operations

If we have a consulting piece where we really aren't sure where to take things or what to do with...

Jul 2024
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VP/Other Executive

Value

In the package for services from Clearwater, we pay for lumped-in, always-available support and...

Jul 2024
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(0)
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VP/Other Executive

Relationship

The Clearwater staff and consultants are great. They are eager to help; are always available...

Jul 2024
||
(0)
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VP/Other Executive

Relationship

Clearwater has been a good partner. They work with us really well and understand what we actually...

Jul 2024
||
(0)
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Director

Relationship

We have never had any issues with Clearwater in terms of getting us reports on time, and we have...

Jul 2024
||
(0)
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Director

Relationship

Our consultants from Clearwater are easy to work with and seem to really understand the business....

Jul 2024
||
(0)
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