Clearwater Security & Privacy Consulting Services Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Loyalty
Clearwater is going through a learning process with some new assessments that are out, but they will...
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Relationship
Clearwater is a great partner to work with and communicate with, and they are knowledgeable. The...
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Relationship, Operations, Value
I tell people about Clearwater’s aptitudes, their knowledge of evolving threats, how they are very...
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Loyalty, Relationship
I want to use the service again because of the privacy assessment and compliance assessment. It is...
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Relationship
The staff has changed. The firm has lost some people, so the people we are working with now are...
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Loyalty, Relationship
Clearwater seems to be keeping up-to-date. The guidelines changed for compliance recently, and the...
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Relationship
We kind of know what we are going to get, but the firm has been open to listening to us. We are...
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Relationship
Clearwater knows the healthcare and cybersecurity industries very well. Clearwater has a large...
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Loyalty
We may use Clearwater’s services again. The comprehensiveness of the program and healthcare...
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Loyalty, Relationship
We have a good relationship with Clearwater, but the reason we don’t just use them again is that...
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Relationship
I don't know whether I just have high expectations, but Clearwater doesn't exceed them. When the new...
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Relationship
With Clearwater, I have to directly ask what other customers are doing and what the firm is seeing....
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Relationship, Services
There has been some debate about Clearwater's services in particular because the main capabilities...
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Relationship
I would hesitantly buy Clearwater's security and privacy consulting services again. If I were to...
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Relationship
We have different contacts for different Clearwater services. The advisory contact is the primary...
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Relationship
Clearwater meets my expectations. My familiarity with MSSPs is with managed IT outsourcing. If the...
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Relationship
We had a little bit of a conflict trying to get on the same page with Clearwater for something. That...
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Relationship, Operations
I'm very pleased with how Clearwater is managing some things for us. We are pleased with their...
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Value
I definitely feel like I received my money's worth on some of the things that we have worked with...
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Relationship
Clearwater is not like other IT outsourcers or managed services in that they value the relationship...
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Relationship, Services
I don't know whether I just have high expectations, but Clearwater doesn't exceed our expectations....
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Relationship, Services
Clearwater is just not at the level where they can provide guidance on how to resolve issues within...
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Relationship, Operations
The firm's knowledge of healthcare, in particular for small businesses, is the biggest thing that...
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Loyalty, Relationship, Operations
We talked to a lot of other firms, but Clearwater showed us their comprehensive program. Our state...
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Relationship, Operations, Services
There was a lot to digest in our project as we got everybody organized. We tried to get some...
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Relationship, Operations
One of the specific things that stood out about the firm's work was the fact that they took over the...
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Value
Clearwater is very expensive, and I can't wrap my head around the cost of things these days. But we...
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Relationship, Services
Clearwater has been great. They have made us feel like we are a team. I have been happy with them....
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Operations
It has taken time, but Clearwater is making sure we are meeting our deadlines. They do not miss...
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Relationship, Operations, Services
One of the things that impressed me about Clearwater was that I would get these routine emails that...
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Relationship, Operations, Services
We had a team of consultants from Clearwater. They were so hands-on, and the nice thing was that an...
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Relationship, Services
I was satisfied with most of Clearwater’s consultants. There was one consultant I was not impressed...
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Relationship, Operations, Value
Clearwater gave us a lot of attention, and we also had dedicated people, so they did a lot of work....
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Relationship, Operations
If anyone asked me how Clearwater did throughout the time we worked with them, I would definitely...
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Loyalty, Relationship, Operations, Services
Clearwater delivered tangible outcomes and pushed us, but it felt like they went a little easy on us...
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Loyalty, Relationship, Operations
We may have talked about some other firms in the beginning, but Clearwater came highly recommended...
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Value
Initially, we didn't have a situation where the firm was avoiding charging for every little thing....
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Relationship
The firm is very strategic in terms of what they are doing and is always reminding us of what our...
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Relationship
I have experienced communication with some of the executives from Clearwater, and we were extremely...
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Loyalty
I’m very likely to buy the service we currently have again for maybe another company because I have...
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Relationship, Value
Clearwater has demonstrated that they have our long-term interests at heart by just understanding...
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Relationship, Services
If I'm not able to find any help, I can reach out to my account manager, and they are able to solve...
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Relationship, Value
The vendor has been really great about negotiating prices. Clearwater was able to bring the price...
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Loyalty, Relationship
We have been doing security services with Clearwater for a while. We went with them because we...
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Relationship
The Clearwater consultants are very easy to work with. We have never had any issues. They look at...
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Relationship, Services
We are very pleased with Clearwater. We have utilized them frequently, so we know what to expect,...
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Loyalty, Relationship
Clearwater definitely made and delivered on their commitments last year, and we are considering...
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Loyalty, Relationship
Clearwater has shown that they have our long-term interests at heart by having a proactive stance...
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Relationship, Value
We are overwhelmingly happy with the firm, or we would not continue to bring them on for additional...
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Relationship
Clearwater exceeds our expectations because they meet with us constantly. They are very hands-on....
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Relationship
The consultants are very knowledgeable, current, and engaged with us. The subject matter experts...
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Relationship, Operations
The firm is amazing at how they execute things. They will tell us they anticipate something will...
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Value
The firm is worth every penny we pay them, and that is why we keep them. We don't ever bat an eye. I...
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Relationship
I could pick up the phone and call the firm at any time, and they would be available. They are very...
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Services
The account managers talk to us. They want to retain the business, so they are good. We are working...
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Services, Value
Sometimes Clearwater doesn't have enough people or something because when we have a project, we...
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Loyalty
We considered some other firms, but when we saw how much Clearwater offered and all the options we...
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Relationship, Services
We have a very tight partnership with Clearwater. They have done an exceptional job of standing by...
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Relationship, Relationship
Clearwater is a knowledgeable service provider, and they deliver assessment work as expected.
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Operations
Clearwater has given us some notice of vulnerabilities we may have, and they do that through regular...
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Relationship, Value
We have been able to bundle up services from Clearwater to get a scope and get increased value and...
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