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Clearwater Security & Privacy Consulting Services Commentary
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Jaren Day
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KLAS Research Director - Jaren Day
 
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Featured  Report

Security & Privacy Consulting Services 2022: Who Exceeds Expectations in This High-Performing Market?
Security & Privacy Consulting Services 2022:
Who Exceeds Expectations in This High-Performing Market?
August 2022
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Commentary Summary

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User Commentary

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Analyst/Coordinator

Relationship

I would recommend Clearwater if I were to speak to someone in the healthcare space. I would tell...

Jul 2024
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Analyst/Coordinator

Relationship, Services

Clearwater definitely provides us with a lot of actionable recommendations. The final report is...

Jul 2024
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Analyst/Coordinator

Relationship

Clearwater has been very receptive to any feedback that we have had. We tend to have a lot of...

Jul 2024
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Analyst/Coordinator

Loyalty, Relationship

We keep choosing Clearwater because sometimes it is nice to have the same firm come in a few times...

Jul 2024
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Analyst/Coordinator

Relationship, Value

Clearwater has been flexible in the past. Their fee structures are good.

Jul 2024
||
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Director

Relationship

We have a history of working with Clearwater. They are always available, even though we don't have...

Jul 2024
||
(0)
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Director

Loyalty, Relationship, Value

We have routine meetings with our contact people from Clearwater. They ask us how things are going...

Jul 2024
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(0)
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Director

Loyalty

We will use Clearwater for certain projects because we used them before. We were really pleased with...

Jul 2024
||
(0)
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Director

Relationship

The firm has put together a privacy team that includes any of their former and current clients. I...

Jul 2024
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(0)
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VP/Other Executive

Relationship

Something that sets Clearwater apart from other firms is the fact that they bring a whole team with...

Jul 2024
||
(0)
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VP/Other Executive

Value

As we have done this assessment, we have never once heard from Clearwater that something is going to...

Jul 2024
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(0)
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VP/Other Executive

Relationship

Clearwater has managed our project well. They have set up what we need to do, and they ask us...

Jul 2024
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CIO

Loyalty, Relationship

CynergisTek was the company we were working with, and then Clearwater acquired CynergisTek. That...

Jul 2024
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Manager

Services

Clearwater’s method of risk management is not on par with what we would like to see. We would like...

Jul 2024
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(0)
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Manager

Relationship

The firm is well known. Their knowledge level is fairly high in the security field. The newest...

Jul 2024
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(0)
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Manager

Loyalty, Relationship

We have had a strategic, long-term partnership. That is going to change though because we are not...

Jul 2024
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Manager

Relationship

In the past, there were some pretty bad staff members from the firm. A while ago, we had one person...

Jul 2024
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(0)
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VP/Other Executive

Relationship, Operations

If we have a consulting piece where we really aren't sure where to take things or what to do with...

Jul 2024
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(0)
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VP/Other Executive

Value

In the package for services from Clearwater, we pay for lumped-in, always-available support and...

Jul 2024
||
(0)
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VP/Other Executive

Relationship

The Clearwater staff and consultants are great. They are eager to help; are always available...

Jul 2024
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(0)
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VP/Other Executive

Relationship

Clearwater has been a good partner. They work with us really well and understand what we actually...

Jul 2024
||
(0)
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Director

Relationship

We have never had any issues with Clearwater in terms of getting us reports on time, and we have...

Jul 2024
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(0)
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Director

Relationship

Our consultants from Clearwater are easy to work with and seem to really understand the business....

Jul 2024
||
(0)
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VP/Other Executive

Relationship

The consultant we have been working with has been great. Clearwater really seems to stay up-to-date...

Jul 2024
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(0)
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VP/Other Executive

Loyalty, Relationship, Value

Based on what I have seen thus far with this engagement, Clearwater is on track. We have regular...

Jul 2024
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(0)
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CIO

Relationship

It has been a few years, and our relationship is still going. Clearwater is great at bouncing things...

Jul 2024
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(0)
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CIO

Relationship

Clearwater is doing well at managing our risk program, educating our team, and partnering with us....

Jul 2024
||
(0)
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VP/Other Executive

Relationship, Services

What sets Clearwater apart is their longevity, stability, and reputation in the healthcare and...

Jul 2024
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(0)
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VP/Other Executive

Relationship

Clearwater exceeds our expectations by being involved and understanding our organization, its...

Jul 2024
||
(0)
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Manager

Operations

Clearwater is a very mature organization, and there are different levels of maturity that they will...

Jul 2024
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(0)
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Manager

Relationship, Services

To a friend considering Clearwater, I would recommend, depending on the maturity of the...

Jul 2024
||
(0)
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Manager

Relationship

If I needed Clearwater’s executives, they would be very involved. I haven't really needed to reach...

Jul 2024
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(0)
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Manager

Relationship

A lot of times, I will throw questions at the person that I work with, our principal consultant from...

Jul 2024
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(0)
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CISO

Loyalty

Clearwater is still going through the integration stages, and as they get more comfortable and...

Jun 2024
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CIO

Relationship

My contact at Clearwater is a higher-up, and I reach out to them for everything. They have not once...

Jun 2024
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CIO

Relationship, Services

I love that Clearwater is very focused on the OCR and risk methodology. In the industry, there are...

Jun 2024
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(0)
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CIO

Relationship

I asked Clearwater to provide me with an executive summary of our projects. The firm not only gave...

Jun 2024
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(0)
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CIO

Value

Clearwater does not charge us for every little thing. When we needed it, Clearwater worked with us...

Jun 2024
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(0)
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CIO

Relationship, Services

I am in my little bubble, have my head down, and wear multiple hats. I read news on the breaches...

Jun 2024
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(0)
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CIO

Relationship

Clearwater has been a great strategic partner. The thing that I love about Clearwater is that they...

Jun 2024
||
(0)
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CIO

Value

One Clearwater person presented to our leadership about something, and there was no additional...

Mar 2024
||
(0)
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CIO

Relationship

Clearwater is very good at what they do, and we have a good relationship with the people we work...

Mar 2024
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(0)
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Director

Relationship

Clearwater has been wonderful. We have a strategic, long-term partnership with them. They have done...

Feb 2024
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(0)
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Director

Value

Clearwater does not charge for a lot of additional things. They have been good to us financially. We...

Feb 2024
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(0)
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Director

Relationship

On the privacy side, it is amazing to work with Clearwater, but things are even better on the...

Feb 2024
||
(0)
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Director

Services

I would like Clearwater to get more creative about doing more penetration approaches to our privacy...

Feb 2024
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(0)
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Director

Services

I am not sure whether we will use Clearwater again because there are certain things they do really...

Feb 2024
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(0)
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Director

Relationship

The firm knows and reports on the space really well. I would have wanted some more flexibility in...

Feb 2024
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(0)
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Director

Relationship, Operations

We contracted with the firm for a number of affiliate assessments, and the process wasn’t working as...

Feb 2024
||
(0)
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Director

Operations

The consultants matched the people that Clearwater was interviewing, so that was good. In the first...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Operations, Services

Strategically, Clearwater knows the space, and they know healthcare, so that it is good. We are...

Feb 2024
||
(0)
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 or  to see details.

Director

Relationship, Operations

With some of the affiliate work, we weren't able to drive as many outcomes as we would have liked....

Feb 2024
||
(0)
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Director

Value

In terms of the money piece of the engagement, Clearwater is a little more expensive than they...

Feb 2024
||
(0)
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CISO

Loyalty

We looked at other firms in years past, but we decided to renew our contract with Clearwater based...

Feb 2024
||
(0)
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CISO

Relationship, Services

Clearwater is providing a service offering, so we immediately look at their leaders, their staff,...

Feb 2024
||
(0)
 Thank you  Helpful

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CISO

Operations, Services

I'm not displeased with Clearwater, but our experience with them hasn't been noteworthy. My team...

Dec 2023
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(0)
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CISO

Value

We see Clearwater as average, and we want a firm that is above average. Maybe we don't know what we...

Dec 2023
||
(0)
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Manager

Relationship, Services

There are some services Clearwater offers us in our contract that the higher-ups in my organization...

Nov 2023
||
(0)
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Manager

Relationship, Operations

The executives at the organization appreciate the work that Clearwater has done related to IT...

Nov 2023
||
(0)
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CIO

Relationship

This past year, Clearwater didn't do as great of a job. They were stale, and we were really...

Nov 2023
||
(0)
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CIO

Services, Value

When it comes to exceeding expectations, if consistency is key, then I have to say Clearwater did...

Nov 2023
||
(0)
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CIO

Relationship

Clearwater comes to the table with highly qualified, capable, competent, and knowledgeable team...

Nov 2023
||
(0)
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CIO

Value

The firm came to us offering an additional service, but the price they sent to us was crazy. I can't...

Nov 2023
||
(0)
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Manager

Relationship

Initially, we had a consultant that I couldn't quite understand well enough, and I was able to reach...

Sep 2023
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(0)
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Manager

Relationship

As a trusted advisor, the firm should have more resources for me to access. Those resources don't...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

The firm has a really strong knowledge base. Their consultants and their team have done things...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

Clearwater’s staff is very responsive. They tend to push us harder than we push ourselves. The firm...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

We have a history with the firm, and they understand where we were and where we are. That makes a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

We have a good enough relationship with the firm; if we had a one-off question, the firm would be...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Clearwater offers collaboration and adjustments to our particular needs rather than a cookie-cutter...

Sep 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

Clearwater has knowledgeable people. The firm is very people oriented for such a technical craft of...

Aug 2023
||
(0)
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Director

Operations

Clearwater has a lot of consultant turnover, so I haven’t ever had the same consultants. We have to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

Clearwater is priced right. The firm also has advisory services that they normally charge for, but...

Aug 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations

Since being acquired, the firm has done better. Years ago, when Mac McMillan stepped down as...

Aug 2023
||
(0)
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Director

Relationship, Operations

The firm gave us some feedback on how we could structure multiple diverse arms of our organization....

Aug 2023
||
(0)
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Director

Loyalty, Relationship, Operations

During our project with Clearwater, one of the things we needed was a tool to identify when...

Aug 2023
||
(0)
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CISO

Relationship, Operations

As the previous firm merged with Clearwater, some of the practices changed a bit. We are trying to...

Aug 2023
||
(0)
 Thank you  Helpful

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CISO

Relationship

We have been a strategic partner with the firm for many years; they are pretty aware that we are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Relationship

We haven't really engaged the firm on a strategic level that much because we don't want to put all...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Value

One of the things that we have worked on with the firm is bundling services that we agree will be...

Aug 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

Clearwater consistently exceeds my expectations. I have always enjoyed working with one particular...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

I have advocated for us to continue our relationship with Clearwater because they do a really good...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Relationship, Services

During the time we have been with Clearwater, we have really expanded our relationship with them. We...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Relationship, Operations

Clearwater has done a good job of pivoting from being a software company to being a security...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Relationship, Operations

Due to the size of our organization, it is very difficult to attract the right types of talent...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

Clearwater is flexible with us and the charges they send us. We signed the agreement with them, and...

Aug 2023
||
(0)
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 or  to see details.

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