Clearwater Security & Privacy Consulting Services Commentary
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Kaleb Harris
Research Director
KLAS Research Director - Kaleb Harris
 
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User Commentary

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Director

Services

I am not sure whether we will use Clearwater again because there are certain things they do really...

Feb 2024
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Director

Relationship

The firm knows and reports on the space really well. I would have wanted some more flexibility in...

Feb 2024
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Director

Relationship, Operations

We contracted with the firm for a number of affiliate assessments, and the process wasn’t working as...

Feb 2024
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Director

Operations

The consultants matched the people that Clearwater was interviewing, so that was good. In the first...

Feb 2024
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Director

Loyalty, Relationship, Operations, Services

Strategically, Clearwater knows the space, and they know healthcare, so that it is good. We are...

Feb 2024
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Director

Relationship, Operations

With some of the affiliate work, we weren't able to drive as many outcomes as we would have liked....

Feb 2024
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Director

Value

In terms of the money piece of the engagement, Clearwater is a little more expensive than they...

Feb 2024
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CISO

Operations, Services

I'm not displeased with Clearwater, but our experience with them hasn't been noteworthy. My team...

Dec 2023
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CISO

Value, Value

We see Clearwater as average, and we want a firm that is above average. Maybe we don't know what we...

Dec 2023
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Manager

Relationship, Services

There are some services Clearwater offers us in our contract that the higher-ups in my organization...

Nov 2023
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Manager

Relationship, Relationship, Operations

The executives at the organization appreciate the work that Clearwater has done related to IT...

Nov 2023
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CIO

Relationship, Relationship

This past year, Clearwater didn't do as great of a job. They were stale, and we were really...

Nov 2023
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CIO

Services, Value, Value

When it comes to exceeding expectations, if consistency is key, then I have to say Clearwater did...

Nov 2023
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CIO

Relationship, Relationship

Clearwater comes to the table with highly qualified, capable, competent, and knowledgeable team...

Nov 2023
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CIO

Value, Value

The firm came to us offering an additional service, but the price they sent to us was crazy. I can't...

Nov 2023
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Manager

Relationship, Relationship

Initially, we had a consultant that I couldn't quite understand well enough, and I was able to reach...

Sep 2023
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Manager

Relationship, Relationship

As a trusted advisor, the firm should have more resources for me to access. Those resources don't...

Sep 2023
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VP/Other Executive

Relationship

The firm has a really strong knowledge base. Their consultants and their team have done things...

Sep 2023
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VP/Other Executive

Relationship

Clearwater’s staff is very responsive. They tend to push us harder than we push ourselves. The firm...

Sep 2023
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VP/Other Executive

Relationship

We have a history with the firm, and they understand where we were and where we are. That makes a...

Sep 2023
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VP/Other Executive

Relationship, Value

We have a good enough relationship with the firm; if we had a one-off question, the firm would be...

Sep 2023
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VP/Other Executive

Relationship

Clearwater offers collaboration and adjustments to our particular needs rather than a cookie-cutter...

Sep 2023
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Director

Relationship

Clearwater has knowledgeable people. The firm is very people oriented for such a technical craft of...

Aug 2023
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Director

Operations

Clearwater has a lot of consultant turnover, so I haven’t ever had the same consultants. We have to...

Aug 2023
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Director

Relationship, Value

Clearwater is priced right. The firm also has advisory services that they normally charge for, but...

Aug 2023
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Director

Relationship, Operations

Since being acquired, the firm has done better. Years ago, when Mac McMillan stepped down as...

Aug 2023
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Director

Relationship, Relationship, Operations, Operations

The firm gave us some feedback on how we could structure multiple diverse arms of our organization....

Aug 2023
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Director

Loyalty, Loyalty, Relationship, Relationship, Operations, Operations

During our project with Clearwater, one of the things we needed was a tool to identify when...

Aug 2023
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CISO

Relationship, Operations

As the previous firm merged with Clearwater, some of the practices changed a bit. We are trying to...

Aug 2023
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CISO

Relationship, Relationship, Relationship

We have been a strategic partner with the firm for many years; they are pretty aware that we are...

Aug 2023
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CISO

Relationship, Relationship, Relationship

We haven't really engaged the firm on a strategic level that much because we don't want to put all...

Aug 2023
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CISO

Value

One of the things that we have worked on with the firm is bundling services that we agree will be...

Aug 2023
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Director

Relationship, Relationship, Relationship

Clearwater consistently exceeds my expectations. I have always enjoyed working with one particular...

Aug 2023
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

I have advocated for us to continue our relationship with Clearwater because they do a really good...

Aug 2023
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CISO

Relationship, Relationship, Relationship, Services

During the time we have been with Clearwater, we have really expanded our relationship with them. We...

Aug 2023
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CISO

Relationship, Relationship, Relationship, Operations

Clearwater has done a good job of pivoting from being a software company to being a security...

Aug 2023
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CISO

Relationship, Operations

Due to the size of our organization, it is very difficult to attract the right types of talent...

Aug 2023
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CIO

Relationship, Value

Clearwater is flexible with us and the charges they send us. We signed the agreement with them, and...

Aug 2023
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CISO

Value, Value, Value

In the renewal phase, Clearwater has different add-ons. Many of the add-ons should all be part of...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

Clearwater is very collaborative. Their document requests and interview process are very...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Services, Services, Services

Clearwater is very good, but I would like a bit more benchmarking data that we can use to rank...

Jul 2023
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Director

Relationship, Relationship, Relationship, Value, Value, Value

Compared to where we were before engaging Clearwater, they brought a lot of tangible, reportable,...

Jul 2023
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Director

Relationship, Relationship, Relationship

Overall, Clearwater was a great company to work with. They tried hard to fulfill our needs, but by...

Jul 2023
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Director

Operations, Operations, Operations

We went into the engagement not knowing exactly what our requirements were, so we were feeling...

Jul 2023
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Director

Value, Value, Value

Clearwater did not nickel-and-dime us. They worked within the scope we asked them to. They met our...

Jul 2023
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Director

Relationship, Relationship, Relationship, Operations, Operations, Operations

It became clear to us that Clearwater did not have a lot of experience in healthcare, specifically...

Jul 2023
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Director

Relationship

Clearwater consultants use a standard approach with a ton of questions. One thing they could do to...

Apr 2023
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Director

Value

Clearwater has helped reduce our security risk quite a bit. We have had a lot of findings. Our...

Apr 2023
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CISO

Relationship

We are looking to do more work with CynergisTek. They have done a lot of good work for us....

Apr 2023
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CISO

Relationship

CynergisTek is a good company with great people. They are still having some acquisition challenges...

Apr 2023
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Director

Relationship

Clearwater has a broad assessment process that goes after all areas. For example, they bring in the...

Apr 2023
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Director

Relationship, Services

We get a series of detailed reports from Clearwater. We can use that information to communicate our...

Apr 2023
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Director

Value

When I asked some questions, Clearwater tried to charge extra and send me to a consulting group. We...

Apr 2023
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Director

Relationship

We have gotten a good variety of people. Their personalities are important to me. They have executed...

Apr 2023
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CIO

Relationship

Clearwater knows who we are. They don’t just tell us what the industry says we should do; they know...

Apr 2023
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CISO

Relationship, Operations

The person from Clearwater who did the assessment performed very well. That person asked a lot of...

Mar 2023
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CISO

Relationship, Services

I have no complaints about Clearwater. The data and output, including the write-ups with regard to...

Mar 2023
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