Clearwater Security and Privacy Consulting Services Comments

 

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User Commentary

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CISO

Project Results

Clearwater’s support has recently been very good. The service is especially proactive this year....

Jun 2020
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CISO

Relationship

We are still finding a balance between partnership and marketing. Clearwater is still in upsell...

Jun 2020
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CISO

Sales and Contracting

Clearwater has a plan of what they would like to do. I have my budget for what I can do, and we can...

Jun 2020
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CISO

Tools and Methodology

Clearwater was very proactive with COVID-19. They didn't just tell us what we had to do. They gave...

Jun 2020
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CISO

Project Results

The vendor helped us do the heavy lifting every year during the documented assessment process. That...

Jun 2020
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CISO

Other Observations

The consultants get on the system and look at what we are doing. They make changes and review those...

Jun 2020
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CISO

Relationship

During the COVID-19 crisis, we have been able to work with the vendor remotely. The process is...

Jun 2020
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CISO

Tools and Methodology

The projects the vendor works on with us aren't very complex; they are just time consuming. We have...

Jun 2020
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CISO

Relationship

At the beginning of our engagement, we had a great relationship. The vendor understood the business...

Jun 2020
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Director

Relationship

We haven't needed to tap the vendor for anything related to COVID-19. They have reached out a couple...

May 2020
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Director

People and Knowledge

Clearwater's consultants are very professional. They have a deep knowledge of security risk...

May 2020
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Director

Other Observations

I am not sure we will be using Clearwater's services in the future. One reason is that we like to...

May 2020
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Director

Tools and Methodology

I would buy Clearwater's services again. If we had significant turnover in our program and got in a...

May 2020
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Director

Other Observations

We had a whiteboarding session with Clearwater a while ago, and our vision about integrated risk...

May 2020
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Director

Tools and Methodology

The software is rather complex. We can't just give junior people a username and password and then...

May 2020
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VP/Other Executive

Tools and Methodology

We are using Clearwater's risk management tool set that they provide in the cloud. We have used the...

May 2020
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VP/Other Executive

Project Results

During the engagement, we had Clearwater on-site. They did assessments of our different entities,...

May 2020
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VP/Other Executive

Relationship

Our relationship with Clearwater has been a very good partnership. There is a bit of give-and-take....

May 2020
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

Before we chose Clearwater, I was looking for an organization to help me pull together what the...

May 2020
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VP/Other Executive

Project Results

When we were making a decision, there were a lot of products that we could use in the marketplace at...

May 2020
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VP/Other Executive

Lessons Learned

I learned with Clearwater a while back to make sure there is an open dialogue. My open dialogue is...

May 2020
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VP/Other Executive

Relationship

Clearwater avoids charging for every little thing. They listen to me about some things that I bring...

May 2020
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VP/Other Executive

People and Knowledge

The quality of the staff members and consultants is great. Those men and women are very seasoned and...

May 2020
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VP/Other Executive

Relationship

In terms of strategic abilities, Clearwater isn’t that old of an organization, and they are still...

May 2020
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Analyst/Coordinator

Relationship

The strength of the vendor's partnership has been good. They are trying to develop a system that is...

Apr 2020
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Analyst/Coordinator

Other Observations

The vendor does not consistently exceed our expectations. The consultants we work with are...

Apr 2020
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Analyst/Coordinator

Project Results

When we can actually leverage the product, it is pretty good at driving outcomes. The problem is it...

Apr 2020
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Analyst/Coordinator

Project Results

When we bought the product, we were supposed to be hands off. The vendor was going to evaluate x...

Apr 2020
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Analyst/Coordinator

Project Results

The vendor is not quick at executing, but when they do throw the switch, things are usually pretty good....

Apr 2020
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Analyst/Coordinator

Relationship

The vendor executives have engaged with us, but the middle tier has been our friction spot. The...

Apr 2020
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Analyst/Coordinator

Relationship

The vendor has been very accommodating to some of our application teams that have been taxed more...

Apr 2020
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Analyst/Coordinator

Project Results

For the daily in-and-out operations, the product is not super valuable. It does provide peace of...

Apr 2020
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Analyst/Coordinator

Lessons Learned

I would recommend the vendor depending on the situation. The product is fair, but I am not all the...

Apr 2020
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Analyst/Coordinator

Sales and Contracting

The person who sold us the solution made a lot of promises that we have felt shorted on a bit. I...

Apr 2020
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Analyst/Coordinator

People and Knowledge

The vendor's staff is great. I love the consultants we have and the people we work with; they are...

Apr 2020
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Analyst/Coordinator

ROI and Cost

The vendor avoids charging for every little thing. Everything is pretty well packaged. The only...

Apr 2020
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Analyst/Coordinator

ROI and Cost

I would not go with Clearwater again if the decision were up to me. I really like the folks we work...

Apr 2020
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Analyst/Coordinator

Tools and Methodology

The vendor is getting better at their strategic ability. They have pivoted a lot, taken our...

Apr 2020
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CISO

Tools and Methodology

I like the knowledge and industry expertise that Clearwater has around HIPAA. I like the vendor's...

Jan 2020
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Director

Tools and Methodology

We use software as a service. Clearwater doesn't come on-site, but they do assist us. They get...

Jan 2020
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Director

Tools and Methodology

I would absolutely buy Clearwater's services again. I am very pleased with the vendor. They are the...

Jan 2020
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Director

Other Observations

If Clearwater could provide us services for free, that would be a great improvement.

Jan 2020
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CISO

Sales and Contracting

Clearwater delivered on their work package. They did not make things difficult; they simply provided...

Jan 2020
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CISO

Tools and Methodology

Clearwater could potentially extend their range of services. That depends on who they see as their...

Jan 2020
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CISO

Other Observations

If the choice were mine, I wouldn’t use Clearwater or any firm for risk assessment because I would...

Jan 2020
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CIO

People and Knowledge

We used Clearwater's cybersecurity advisory services for our security risk assessment. The resources...

Dec 2019
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VP/Other Executive

Relationship

When I first got to know Clearwater, they exceeded my expectations because I thought the service was...

Nov 2019
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VP/Other Executive

Tools and Methodology

We have a fairly complex system that is spread out, and Clearwater has been innovative. They...

Nov 2019
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VP/Other Executive

Project Results

I love how Clearwater is extremely clear about their scope of work. We don’t feel like we aren't...

Nov 2019
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VP/Other Executive

Relationship

My experience with Bob and Mary Chaput has been nothing but top notch. They are still involved, and...

Nov 2019
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VP/Other Executive

Tools and Methodology

We couldn’t have been as successful as we have been without Clearwater. They came into kind of a...

Nov 2019
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VP/Other Executive

Tools and Methodology

Clearwater keeps us updated with a weekly status of reports on how things are going. The vendor...

Nov 2019
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VP/Other Executive

Project Results

I would engage with Clearwater again. They have not nickel-and-dimed us, and they have exceeded our...

Nov 2019
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VP/Other Executive

Relationship

Clearwater’s executive involvement wasn’t what we were looking for at the time to match our...

Nov 2019
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VP/Other Executive

Tools and Methodology

The body of work that we asked Clearwater to consult on was not something that they readily had...

Nov 2019
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VP/Other Executive

Tools and Methodology

Clearwater really listened to ensure that they understood and that they were meeting the needs of...

Nov 2019
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Manager

Project Results

We gave the vendor a short time to complete a big project, and they worked around the clock to get...

Oct 2019
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Manager

Win/Loss - Why they were selected (by current clients)

We chose Clearwater for a few reasons. The firm was recommended to us, and having that...

Oct 2019
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Manager

Tools and Methodology

Clearwater helped us write everything down in terms of data privacy policies and procedures, and we...

Oct 2019
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Manager

Relationship

Clearwater has been pretty good with communication. They have still followed up with us, and that...

Oct 2019
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Manager

People and Knowledge

Some of Clearwater's staff members have been doing cybersecurity projects for a long time, so they...

Oct 2019
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Manager

People and Knowledge

Clearwater blew away our expectations. We did have some back-and-forth about the pricing, but...

Oct 2019
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Manager

Relationship

Clearwater's executive involvement is high. We have a very good partnership with the executives, and...

Oct 2019
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CISO

Project Results

We brought in Clearwater because they weren't just a regular assessment vendor. They actually helped...

Oct 2019
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CISO

Project Results

Clearwater helped us with the development of a risk management program. Our hope is to do continuous...

Oct 2019
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CISO

ROI and Cost

I haven't seen much nickel-and-diming from Clearwater. They have been really understanding of what...

Oct 2019
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CISO

ROI and Cost

For the money we spend on Clearwater's services, we get really good value. The value ratio is...

Oct 2019
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CISO

Relationship

We receive some good participation from Clearwater's executives. We have our regular meetings, and...

Oct 2019
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CISO

People and Knowledge

Our primary account resource and the overall quality of Clearwater's resources are phenomenal....

Oct 2019
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CISO

Tools and Methodology

Clearwater has actually developed their own tools. The tools that they bring to the table are...

Oct 2019
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Analyst/Coordinator

People and Knowledge

As we bring in stakeholders to meet with Clearwater, security isn’t always the forefront for the...

Oct 2019
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Analyst/Coordinator

People and Knowledge

Clearwater has been involved in assessments for many years, so they understand the healthcare...

Oct 2019
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Analyst/Coordinator

Relationship

Clearwater’s execution was excellent. Our representative was part of the process every step of the...

Oct 2019
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Analyst/Coordinator

Tools and Methodology

Clearwater walks our internal stakeholders through their processes. We have had a very successful...

Oct 2019
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CISO

Project Results

Clearwater focused on our medical device security, which was all over the board. They gave us a...

Oct 2019
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CISO

Tools and Methodology

Clearwater could have done our project in less time. There were people who weren't available when we...

Oct 2019
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CISO

Relationship

Clearwater constantly followed up with us, and sometimes they did so on their own dime. The...

Oct 2019
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CISO

Project Results

The risk assessments were more tactical than strategic, but we didn't ask Clearwater for a lot of...

Oct 2019
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CISO

Project Results

We were more of a holdup to Clearwater, but they were definitely great at executing their plan.

Oct 2019
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CISO

Relationship

Clearwater's executives were very focused on us, and we consider Clearwater to be a premier vendor....

Oct 2019
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CISO

Relationship

We get regular communications from Clearwater. They call us; we don't have to call them. They ask us...

Oct 2019
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CISO

Sales and Contracting

Clearwater was very competitive with their pricing. They broke the price down into a menu of things...

Oct 2019
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CISO

Other Observations

Clearwater laid out the tangible outcomes very well, but it was up to us to drive things. We did...

Oct 2019
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CISO

Project Results

Clearwater had previous experience and was able to pull from industry knowledge and other sources,...

Oct 2019
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CTO

ROI and Cost

Clearwater has not nickel-and-dimed us. They started going down that road, but I had a nice long...

Oct 2019
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CTO

Tools and Methodology

Clearwater held weekly meetings where they communicated well about where they were, what was going...

Oct 2019
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VP/Other Executive

Relationship

My experience with Clearwater has been fantastic. I am actually looking to them for additional...

Oct 2019
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VP/Other Executive

Tools and Methodology

I don't think Clearwater's policies are individualized. Clearwater has a suite of policies that they...

Oct 2019