2019 Best In KLAS Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

Segment Winner

2yr Trend

Culture

Loyalty

Operations

Product

Relationship

Value

Solutions Not Ranked

Limited Data Products

Score

eMDs EHR/PM*

74.7

EMR/PM*

67.2

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

Prime Suite EHR/PM [NP]*

67.3

NextGen Enterprise EHR/EPM [NP]*

71.3

Practice Fusion EHR (EMR Only)* [C]*

76.3

*Does not meet minimum KLAS Konfidence level.

Trend does not include the Best KLAS score

In the dynamic market of ambulatory care, practices are continually evaluating their options for EHR and PM solutions—which vendors are top of mind fluctuates as regulations change, technology advances, and vendor reputations evolve. For this report, KLAS spoke to over 200 ambulatory practices to examine which ambulatory EHR/PM vendors have the most mindshare for future potential decisions and which vendors are being considered or chosen in actual decisions.

Amid changing regulations from entities like the American Academy of Pediatrics and HIPAA, pediatric clinics’ functionality needs are increasing and becoming more specific. Most ambulatory pediatric practices are small organizations with limited budgets, and they have to prioritize functionalities that are most important and forgo others to stay within budget. In addition to established pediatric-specific vendors, broad-specialty vendors are addressing this challenge by developing pediatric-specific EHRs or adapting existing platforms to cater to customer needs. Following KLAS’ 2023 report on the pediatrics market , this report examines how well pediatric-specific and broad-specialty vendors meet the unique customer needs of this niche market.

The landscape of pediatric healthcare has shifted in recent years. Grappling with changes in the labor market, many pediatric organizations are seeking out a simplified IT approach that enhances patient care and bolsters efficiency. Some organizations have started to consolidate or have already consolidated their technology stack to fewer vendors, with many leveraging more functionality from their core EHR vendors. For this report, KLAS talked to 57 organizations using pediatric EHR/PM systems to gauge their perceptions on the impact of staffing shortages, which technology is best suited to help, and what developments they would like moving forward. A follow-up report will examine the performance of pediatric EHR/PM vendors within this evolving market.

Performance

Comprehensive Ambulatory Platforms 2021

16 December 21 | Aaron Gleave and Alex McIntosh

Looking to improve integration and reduce vendor complexity, ambulatory organizations have recently accelerated efforts to consolidate their technology solutions. However, their EMR vendor’s portfolio may have gaps or may not stack up in certain areas to the specialized functionality of best-of-breed solutions. To help organizations determine whether a consolidated IT approach is best for them, KLAS conducted in-depth interviews with ambulatory organizations that have broadly and deeply adopted their EMR vendor’s technology portfolio. These customers’ feedback reveals what technology is adopted today, where gaps still exist, and what benefits and potential pitfalls other organizations may want to consider as they move toward consolidation. Vendors that offer a wide range of IT solutions for ambulatory practices were invited to submit a list of the organizations that have most broadly and deeply adopted their ambulatory portfolios (eClinicalWorks elected not to participate and MEDITECH did not have enough standalone ambulatory customers to qualify). Five “deep adopters” were interviewed for each participating vendor. Their insights are intended to help other organizations understand the current best-case scenario with a comprehensive ambulatory platform.

2019 Best in KLAS Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

2019 BEST IN KLAS

SOFTWARE

GLOBAL

Segment Winner

Solutions Not Ranked

Limited Data Products

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

Want more insights into this segment?

Past Small Practice Ambulatory EMR/PM (10 or fewer Physicians) Awards

Konfidence

2019 Best in KLAS Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

2019 BEST IN KLAS

SOFTWARE

GLOBAL

Segment Winner

Solutions Not Ranked

Limited Data Products

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

Want more insights into this segment?

Past Small Practice Ambulatory EMR/PM (10 or fewer Physicians) Awards

Konfidence

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