2020 Best in KLAS Small Practice Ambulatory EMR/PM (10 or fewer Physicians)


2020 Best In KLAS Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

Segment Winner

 
 
Konfidence
2yr Trend
 
Culture
Loyalty
Operations
Product
Relationship
Value
athenahealth Logo
Konfidence
2yr Trend
Average Segment Score77.5
50
athenahealth EHR/PM - Small Practices
 
100
Culture
B
Loyalty
A-
Operations
B+
Product
B+
Relationship
C
Value
B
 
 

2

NextGen Healthcare Logo
Konfidence
2yr Trend
N/A
NextGen Healthcare NextGen Office EMR/PM - Small Practices
 
Culture
B
Loyalty
B
Operations
B
Product
B
Relationship
B-
Value
B-
 
 

3

Greenway Health Logo
Konfidence
2yr Trend
Greenway Health Intergy EHR/PM - Small Practices
 
Culture
B-
Loyalty
B+
Operations
B
Product
B-
Relationship
B
Value
C
 
 

4

eMDs Logo
Konfidence
2yr Trend
eMDs Aprima EHR/PM - Small Practices
 
Culture
B-
Loyalty
B-
Operations
C+
Product
B-
Relationship
B-
Value
C+
 
 

5

DrChrono Logo
Konfidence
2yr Trend
DrChrono EMR/PM - Small Practices
 
Culture
C
Loyalty
B
Operations
B
Product
C+
Relationship
D
Value
B
 
 

6

Kareo Logo
Konfidence
2yr Trend
Kareo EHR/PM - Small Practices
 
Culture
B
Loyalty
B
Operations
C+
Product
C+
Relationship
C-
Value
C
 
 

7

Cerner Logo
Konfidence
2yr Trend
Cerner PowerChart Ambulatory EMR/PM - Small Practices
 
Culture
C+
Loyalty
B-
Operations
B
Product
B-
Relationship
B
Value
C-
 
 

8

athenahealth Logo
Konfidence
2yr Trend
Virence Health Centricity Practice Solution EMR/PM - Small Practices (GE)
 
Culture
B-
Loyalty
B-
Operations
B
Product
B-
Relationship
C
Value
D
 
 

9

AdvancedMD Logo
Konfidence
2yr Trend
AdvancedMD EHR/PM - Small Practices
 
Culture
C-
Loyalty
C+
Operations
B-
Product
C+
Relationship
D+
Value
D+
 
 

10

eClinicalWorks Logo
Konfidence
2yr Trend
eClinicalWorks EHR/PM - Small Practices
 
Culture
C-
Loyalty
C
Operations
B
Product
C+
Relationship
C
Value
D
 
 

11

CareCloud Logo
Konfidence
2yr Trend
CareCloud EHR/PM - Small Practices
 
Culture
F
Loyalty
D+
Operations
D
Product
D
Relationship
D-
Value
D+
 
 

12

Allscripts Logo
Konfidence
2yr Trend
Allscripts Professional EHR/PM - Small Practices
 
Software 81.1
Culture
F
Loyalty
C-
Operations
C-
Product
D+
Relationship
D
Value
F
 
 

Solutions Not Ranked

Score

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

Amazing Charts EMR - Small Practices (EMR Only) * [C]*

74.7

Elation Health ElationEMR - Small Practices (EMR Only) [C]*

89.8

eMDs EHR/PM - Small Practices * [NP]*

70.1

Greenway Health Prime Suite EHR/PM - Small Practices * [S]*

72.8

NextGen Healthcare NextGen Enterprise EHR/EPM - Small Practices [NP]*

78.1

*Does not meet minimum KLAS Konfidence level.

Trend does not include the Best KLAS score

Light Bulb

Want more insights into this segment?

More information about Small Practice Ambulatory EMR/PM (10 or fewer Physicians) is available via the following KLAS products:

Circle Check Mark
Specialty Reports
Circle Check Mark
User Commentary

Past Small Practice Ambulatory EMR/PM (10 or fewer Physicians) Awards

2021
Small Practice Ambulatory EMR/PM (10 or fewer Physicians) 2021 Small Practice Ambulatory EMR/PM (10 or fewer Physicians)
2020
Small Practice Ambulatory EMR/PM (10 or fewer Physicians) 2020 Small Practice Ambulatory EMR/PM (10 or fewer Physicians)
2019
Small Practice Ambulatory EMR/PM (10 or fewer Physicians) 2019 Small Practice Ambulatory EMR/PM (10 or fewer Physicians)
2018
Small Practice Ambulatory EMR /PM (<10 Physicians) 2018 Small Practice Ambulatory EMR /PM (<10 Physicians)
2017
Small Practice Ambulatory EMR/PM (<10 Physicians) 2017 Small Practice Ambulatory EMR/PM (<10 Physicians)
Related Reports View All Reports
Performance
KLAS article icon
EMR-Centric Virtual Care Platforms 2021, Part 1
24 June 21    |   Aaron Gleave and Alex McIntosh
Though many ambulatory and acute care EMR vendors already had plans pre-COVID to create, acquire, or expand virtual care capabilities, the emergence of the pandemic obviously necessitated an accelerated development pace. Based 100% on vendor-provided information (not yet validated by KLAS), this report explores what virtual care capabilities are available from EMR vendors and how these solutions are being deployed. Many EMR vendors were invited to participate in this report; those who responded are included in the charts below. Part two of this report (scheduled for release later in 2021) will explore the actual customer experience for as many of these solutions as possible, regardless of vendor participation. Note: For information on the broader telehealth ecosystem (including telehealth technology from non-EMR vendors), see KLAS’ recent  Telehealth Ecosystem 2021 report .
Best in KLAS
KLAS article icon
2021 Best in KLAS Awards - Software and Professional Services
02 February 21    |   Mark Allphin and Sam Eaquinto
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings
Performance
KLAS article icon
Ophthalmology 2019
17 December 19    |   Aaron Gleave and Alex McIntosh
As the US population ages, the demand for ophthalmology treatments, therapies, and procedures is increasing, as is the number of healthcare providers who deliver these services. The field of vendors who offer EMR software for ophthalmology practices is also changing amid strategic acquisitions and mergers. This consolidation has left large numbers of clinics wondering whether their EMR will be supported long term and which vendors can best meet their needs. This report—KLAS’ first on EMR performance in the ophthalmology market—attempts to increase transparency by examining vendor performance in areas such as ease of use, reporting, and ophthalmology-specific development.
Performance
KLAS article icon
Interoperability 2019
26 February 19    |   Coray Tate, Jonathan Christensen and Tyson Blauer
KLAS’ December 2018 interoperability update validated the CommonWell-Carequality connection, which makes data sharing possible for almost any provider organization. The next hurdle is making shared data usable . Progress so far shows that most vendors can reconcile PAMI data, but there are big differences in how contextual data (notes and labs) is managed. Additionally, all organizations must go through a learning curve in becoming comfortable consuming outside data, so getting started early is vital.
Decision Insights
KLAS article icon
Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2018
16 January 19    |   Aaron Gleave, Doug Tolley and Sam Eaquinto
Small ambulatory practices have been increasingly ignored by some EMR/PM vendors, and their overall satisfaction has decreased steadily—over the past six and half years, the average overall score for vendors in the small practice ambulatory EMR market has dropped from 81.6 to 74.2 (out of 100). Small practices today are looking for more than just a minimally viable EMR—they want to invest in an asset that improves their bottom line, facilitates patient-centric care, and increases clinician job satisfaction. And they want their EMR vendor to be a strategic partner that provides great support. The introduction of meaningful use created a flood of EMR vendors, most of whom were unable to sustain viable long-term business models. Today, KLAS tracks less than 20 vendors in the small practice market segment. None meet all the needs of small practices today.

Konfidence

Konfidence level
Konfidence Level Description
Products must have at least 30 live organizations participating for software and at least 15 live organizations for professional services. Exception to this is Transcription Services (30).
Products must have at least 20 live organizations participating for software and at least 10 live organizations for professional services. Exception to this is Transcription Services (20).
Products must have at least 15 live organizations participating for software and at least 6 live organizations for professional services. Exception to this is Transcription Services
-
The Konfidence level on this product rating is low. These results are for early trend detection. As more performance data is received, the result is likely to have a wide variance.
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