2020 Best In KLAS Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

Segment Winner

2yr Trend

Culture

Loyalty

Operations

Product

Relationship

Value

Solutions Not Ranked

Score

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

EMR - Small Practices (EMR Only) * [C]*

74.7

eMDs EHR/PM - Small Practices * [NP]*

70.1

ElationEMR - Small Practices (EMR Only) [C]*

89.8

Prime Suite EHR/PM - Small Practices * [S]*

72.8

NextGen Enterprise EHR/EPM - Small Practices [NP]*

78.1

*Does not meet minimum KLAS Konfidence level.

Trend does not include the Best KLAS score

Performance

Comprehensive Ambulatory Platforms 2021

16 December 21 | Aaron Gleave and Alex McIntosh

Looking to improve integration and reduce vendor complexity, ambulatory organizations have recently accelerated efforts to consolidate their technology solutions. However, their EMR vendor’s portfolio may have gaps or may not stack up in certain areas to the specialized functionality of best-of-breed solutions. To help organizations determine whether a consolidated IT approach is best for them, KLAS conducted in-depth interviews with ambulatory organizations that have broadly and deeply adopted their EMR vendor’s technology portfolio. These customers’ feedback reveals what technology is adopted today, where gaps still exist, and what benefits and potential pitfalls other organizations may want to consider as they move toward consolidation. Vendors that offer a wide range of IT solutions for ambulatory practices were invited to submit a list of the organizations that have most broadly and deeply adopted their ambulatory portfolios (eClinicalWorks elected not to participate and MEDITECH did not have enough standalone ambulatory customers to qualify). Five “deep adopters” were interviewed for each participating vendor. Their insights are intended to help other organizations understand the current best-case scenario with a comprehensive ambulatory platform.

Though many ambulatory and acute care EMR vendors already had plans pre-COVID to create, acquire, or expand virtual care capabilities, the emergence of the pandemic obviously necessitated an accelerated development pace. Based 100% on vendor-provided information (not yet validated by KLAS), this report explores what virtual care capabilities are available from EMR vendors and how these solutions are being deployed. Many EMR vendors were invited to participate in this report; those who responded are included in the charts below. Part two of this report (scheduled for release later in 2021) will explore the actual customer experience for as many of these solutions as possible, regardless of vendor participation. Note: For information on the broader telehealth ecosystem (including telehealth technology from non-EMR vendors), see KLAS’ recent Telehealth Ecosystem 2021 report .

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

2020 Best in KLAS Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

2020 BEST IN KLAS

SOFTWARE

GLOBAL

Segment Winner

Solutions Not Ranked

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

Want more insights into this segment?

Past Small Practice Ambulatory EMR/PM (10 or fewer Physicians) Awards

Konfidence

2020 Best in KLAS Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

2020 BEST IN KLAS

SOFTWARE

GLOBAL

Segment Winner

Solutions Not Ranked

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

Want more insights into this segment?

Past Small Practice Ambulatory EMR/PM (10 or fewer Physicians) Awards

Konfidence

Contact KLAS

Tell us about your organization

How can we help you?