2023 Best In KLAS Small Practice Ambulatory EMR/PM (2

Ambulatory care is an ever-evolving landscape, and small practices (1–10 physicians) are increasingly seeking more from their core EHR and PM vendors. With limited IT resources, small practices need vendors who invest in their success by offering robust technology and guidance to streamline administrative tasks, enhance efficiency, and—ultimately—improve patient care. For a market where most vendors don’t meet all small practices’ functionality needs, this report delves into (1) common third-party solution types used to fill functionality gaps within core EHR and PM solutions, (2) capabilities that small practices want their core vendors to develop, and (3) overall customer satisfaction with their vendors.

Performance

Ambulatory Pediatric Solutions 2024

11 March 24 | Andy Paulsen and Chris Clune

Amid changing regulations from entities like the American Academy of Pediatrics and HIPAA, pediatric clinics’ functionality needs are increasing and becoming more specific. Most ambulatory pediatric practices are small organizations with limited budgets, and they have to prioritize functionalities that are most important and forgo others to stay within budget. In addition to established pediatric-specific vendors, broad-specialty vendors are addressing this challenge by developing pediatric-specific EHRs or adapting existing platforms to cater to customer needs. Following KLAS’ 2023 report on the pediatrics market , this report examines how well pediatric-specific and broad-specialty vendors meet the unique customer needs of this niche market.

The landscape of pediatric healthcare has shifted in recent years. Grappling with changes in the labor market, many pediatric organizations are seeking out a simplified IT approach that enhances patient care and bolsters efficiency. Some organizations have started to consolidate or have already consolidated their technology stack to fewer vendors, with many leveraging more functionality from their core EHR vendors. For this report, KLAS talked to 57 organizations using pediatric EHR/PM systems to gauge their perceptions on the impact of staffing shortages, which technology is best suited to help, and what developments they would like moving forward. A follow-up report will examine the performance of pediatric EHR/PM vendors within this evolving market.

	Overall performance score (100-point scale)	Trend (2022-2023)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

athenahealth EHR/PM	83.0	N/A	n=44	B	B+	B	B	C+	B

NextGen Healthcare NextGen Office EMR/PM	80.0	N/A	n=31	B-	B	B-	B-	B	C+

CompuGroup Medical US CGM APRIMA EHR/PM	77.8	N/A	n=29	C+	B	C+	B-	C+	C-

Greenway Health Intergy EHR/PM	76.6	N/A	n=27	C+	C+	B-	B	C+	D

Azalea Health Azalea EHR/PM	75.1	N/A	n=22	C-	C+	C+	B-	C+	C

tebra Kareo EHR/PM	72.5	N/A	n=42	D+	C+	C+	C	D	C+

eClinicalWorks EHR/PM	49.7	N/A	n=23	F	F	F	F	F	F
	50.0	100.0

	Overall Performance Score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

AdvancedMD EHR/PM L	77.6	n=11	C-	C	B	B+	C+	C+

CareCloud EHR/PM L	59.5	n=8	F	F	D+	D	F	D

DrChrono EMR/PM L	71.1	n=8	D+	B-	C	D+	F	C+

Elation Health ElationEMR	86.9	n=22	B	A	B+	B+	C+	B+

Epic Community Connect EpicCare Ambulatory EMR C	79.1	n=93	C+	B	C	B-	C+	B-

Practice Fusion, a Veradigm Network Solution Practice Fusion EHR L C	81.1	n=8	C+	B	B-	B	C	A-

Veradigm (formerly Allscripts) Ambulatory Suite L	73.2	n=13	C+	C	C	C+	C+	D

Small Practice Ambulatory EMR/PM (2–10 Physicians)

Past Small Practice Ambulatory EMR/PM (2–10 Physicians) Awards

Small Practice Ambulatory EMR/PM (2–10 Physicians)

Past Small Practice Ambulatory EMR/PM (2–10 Physicians) Awards

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