2023 Best In KLAS Small Practice Ambulatory EMR/PM (2

Amid changing regulations from entities like the American Academy of Pediatrics and HIPAA, pediatric clinics’ functionality needs are increasing and becoming more specific. Most ambulatory pediatric practices are small organizations with limited budgets, and they have to prioritize functionalities that are most important and forgo others to stay within budget. In addition to established pediatric-specific vendors, broad-specialty vendors are addressing this challenge by developing pediatric-specific EHRs or adapting existing platforms to cater to customer needs. Following KLAS’ 2023 report on the pediatrics market , this report examines how well pediatric-specific and broad-specialty vendors meet the unique customer needs of this niche market.

The landscape of pediatric healthcare has shifted in recent years. Grappling with changes in the labor market, many pediatric organizations are seeking out a simplified IT approach that enhances patient care and bolsters efficiency. Some organizations have started to consolidate or have already consolidated their technology stack to fewer vendors, with many leveraging more functionality from their core EHR vendors. For this report, KLAS talked to 57 organizations using pediatric EHR/PM systems to gauge their perceptions on the impact of staffing shortages, which technology is best suited to help, and what developments they would like moving forward. A follow-up report will examine the performance of pediatric EHR/PM vendors within this evolving market.

When making a core HIT purchasing decision, ambulatory healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas beyond core EMR and PM solutions. This athenahealth “complete look” provides a high-level analysis of the key IT components that make up athenahealth’s comprehensive suite. (Other reports in the series do the same for eClinicalWorks, Greenway Health, NextGen Healthcare, and Veradigm.)

Performance

Comprehensive Ambulatory Platforms 2021

16 December 21 | Aaron Gleave and Alex McIntosh

Looking to improve integration and reduce vendor complexity, ambulatory organizations have recently accelerated efforts to consolidate their technology solutions. However, their EMR vendor’s portfolio may have gaps or may not stack up in certain areas to the specialized functionality of best-of-breed solutions. To help organizations determine whether a consolidated IT approach is best for them, KLAS conducted in-depth interviews with ambulatory organizations that have broadly and deeply adopted their EMR vendor’s technology portfolio. These customers’ feedback reveals what technology is adopted today, where gaps still exist, and what benefits and potential pitfalls other organizations may want to consider as they move toward consolidation. Vendors that offer a wide range of IT solutions for ambulatory practices were invited to submit a list of the organizations that have most broadly and deeply adopted their ambulatory portfolios (eClinicalWorks elected not to participate and MEDITECH did not have enough standalone ambulatory customers to qualify). Five “deep adopters” were interviewed for each participating vendor. Their insights are intended to help other organizations understand the current best-case scenario with a comprehensive ambulatory platform.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

athenahealth EHR/PM	83	n=44	N/A	B	B+	B	B	C+	B

NextGen Healthcare NextGen Office EMR/PM	80	n=31	N/A	B-	B	B-	B-	B	C+

CompuGroup Medical US CGM APRIMA EHR/PM	77.8	n=29	N/A	C+	B	C+	B-	C+	C-

Greenway Health Intergy EHR/PM	76.6	n=27	N/A	C+	C+	B-	B	C+	D

Azalea Health Azalea EHR/PM	75.1	n=22	N/A	C-	C+	C+	B-	C+	C

tebra (Kareo) Kareo EHR/PM	72.5	n=42	N/A	D+	C+	C+	C	D	C+

eClinicalWorks EHR/PM	49.7	n=23	N/A	F	F	F	F	F	F
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

athenahealth EHR/PM 83 n=44 COMMENTS	N/A	B	B+	B	B	C+	B
NextGen Healthcare NextGen Office EMR/PM 80 n=31 COMMENTS	N/A	B-	B	B-	B-	B	C+
CompuGroup Medical US CGM APRIMA EHR/PM 77.8 n=29 COMMENTS	N/A	C+	B	C+	B-	C+	C-
Greenway Health Intergy EHR/PM 76.6 n=27 COMMENTS	N/A	C+	C+	B-	B	C+	D
Azalea Health Azalea EHR/PM 75.1 n=22 COMMENTS	N/A	C-	C+	C+	B-	C+	C
tebra (Kareo) Kareo EHR/PM 72.5 n=42 COMMENTS	N/A	D+	C+	C+	C	D	C+
eClinicalWorks EHR/PM 49.7 n=23 COMMENTS	N/A	F	F	F	F	F	F

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

AdvancedMD EHR/PM * L	77.6	n=11	C-	C	B	B+	C+	C+

CareCloud EHR/PM * L	59.5	n=8	F	F	D+	D	F	D

DrChrono EMR/PM * L	71.1	n=8	D+	B-	C	D+	F	C+

Elation Health ElationEMR [C] C	86.9	n=22	B	A	B+	B+	C+	B+

Epic Community Connect EpicCare Ambulatory EMR [C] C	79.1	n=93	C+	B	C	B-	C+	B-

Practice Fusion, a Veradigm Network Solution Practice Fusion EHR * [C] L C	81.1	n=8	C+	B	B-	B	C	A-

Veradigm (formerly Allscripts) Ambulatory Suite * L	73.2	n=13	C+	C	C	C+	C+	D

Company/solution	Overall performance score (100-point scale)	Total evaluations

AdvancedMD EHR/PM * L culture C- loyalty C operations B product B+ relationship C+ value C+	77.6	n=11

CareCloud EHR/PM * L culture F loyalty F operations D+ product D relationship F value D	59.5	n=8

DrChrono EMR/PM * L culture D+ loyalty B- operations C product D+ relationship F value C+	71.1	n=8

Elation Health ElationEMR [C] C culture B loyalty A operations B+ product B+ relationship C+ value B+	86.9	n=22

Epic Community Connect EpicCare Ambulatory EMR [C] C culture C+ loyalty B operations C product B- relationship C+ value B-	79.1	n=93

Practice Fusion, a Veradigm Network Solution Practice Fusion EHR * [C] L C culture C+ loyalty B operations B- product B relationship C value A-	81.1	n=8

Veradigm (formerly Allscripts) Ambulatory Suite * L culture C+ loyalty C operations C product C+ relationship C+ value D	73.2	n=13

Small Practice Ambulatory EMR/PM (2–10 Physicians)

Past Small Practice Ambulatory EMR/PM (2–10 Physicians) Awards

Small Practice Ambulatory EMR/PM (2–10 Physicians)

Past Small Practice Ambulatory EMR/PM (2–10 Physicians) Awards

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