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Sunrise Commentary
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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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COO

Operations

We don’t get much training from Altera Digital Health, and their personnel is so new, so they don't...

Apr 2024
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COO

Culture, Relationship

I have been involved with the Sunrise product since the vendor was Eclipsys. They switched over to...

Apr 2024
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COO

Loyalty, Product

Sunrise is an old EHR. It does the basic functionality, but in terms of enhanced functionality and...

Apr 2024
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CIO

Loyalty, Relationship, Product

Altera Digital Health is working on a lot of tough things for us. A lot of their software is way...

Apr 2024
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CIO

Loyalty, Product

Before Altera Digital Health took over, there was lagging with some of the functionality. The core...

Apr 2024
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Manager

Product

Sunrise is very capable. It can perform all of the EHR functions that we need it to for inpatient...

Apr 2024
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Manager

Relationship

Altera Digital Health's support team is in India. I will say that the people in India who support us...

Apr 2024
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Manager

Loyalty, Product

One improvement that I would like to see for the system that is pharmacy specific would be better...

Apr 2024
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VP/Other Executive

Relationship, Value

We have seen a huge increase in promises since Allscripts became Altera Digital Health. We have also...

Mar 2024
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VP/Other Executive

Relationship, Operations, Product

Since Allscripts became Altera Digital Health, they have been focused on best practices and how we...

Mar 2024
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VP/Other Executive

Relationship, Product

Goals are one of Altera Digital Health’s strongest suits. That is why most people, including us,...

Mar 2024
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VP/Other Executive

Product

There is definitely a place in the market for Sunrise, and I recommend them to my peers. There is no...

Mar 2024
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VP/Other Executive

Relationship

I appreciate that Altera Digital Health is prompt in sending out a notice if any customers encounter...

Mar 2024
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VP/Other Executive

Product

Everybody needs to understand what Sunrise is. It is vanilla out of the box, and it is supposed to...

Mar 2024
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Director

Relationship, Product

There are better platforms than Sunrise on the market that can address some of the issues that we...

Mar 2024
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Director

Loyalty, Product

Altera Digital Health is starting to change the branding inside of the software to get rid of...

Mar 2024
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Director

Loyalty, Relationship, Value

Part of the reason we are going in a different direction is that we have seen a noticeable decrease...

Feb 2024
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Director

Relationship

I work closely with the Allscripts people. Their staff is great because they are like our staff. The...

Jan 2024
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Director

Culture, Value

With Allscripts, if we want to change something, we have to go through all this contract stuff and...

Jan 2024
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Director

Value

Altera Digital Health tries to charge us for every little thing. I would be honest with others...

Dec 2023
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Director

Relationship

I would like to see Altera Digital Health be more hands on with our staff. We sign contracts with...

Dec 2023
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CTO

Value

Altera Digital Health avoids charging for every little thing, but I think I have some leverage with...

Dec 2023
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CTO

Relationship, Operations

We have many different product lines with Altera Digital Health, and unfortunately, they operate in...

Dec 2023
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CTO

Relationship

I am lucky that I have a fairly good rapport with some of the Altera Digital Health senior...

Dec 2023
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CTO

Relationship

I have a good line of communication with Altera Digital Health’s senior executives, but their...

Dec 2023
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CTO

Loyalty, Product

If I had the money and could change things tomorrow, I would swap out Sunrise, but that is a costly...

Dec 2023
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CTO

Loyalty

The vendor certainly has had a bit of a rocky road between the Harris Healthcare acquisition and the...

Dec 2023
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Chief Innovation Officer

Product

A core advantage of Sunrise is that it is fully on Microsoft Stack, so there is a really great...

Nov 2023
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Chief Innovation Officer

Relationship, Product, Value

Altera Digital Health is very focused on delivering value, and we have managed to be successful in...

Nov 2023
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Chief Innovation Officer

Product, Value

Sunrise is definitely a midmarket product that gives us high value.

Nov 2023
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Chief Innovation Officer

Loyalty, Relationship

Our relationship with the Altera Digital Health team is better than it was with Allscripts, and that...

Nov 2023
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Chief Innovation Officer

Product

Sunrise still has the same set of deficiencies that were in the product when it was owned by...

Nov 2023
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CMIO

Product

We are still stuck with having two disjointed records with Sunrise and Touchworks EHR. The two...

Oct 2023
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CMIO

Product

We don't expect the UI to change for Sunrise, but with the enhancements in every upgrade, there...

Oct 2023
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Nurse

Product

Sunrise’s customizing capability is great; we can design the system the way we want. Users can...

Oct 2023
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Nurse

Product

The new people who come to use Sunrise feel like it is really busy, but that is because they haven't...

Oct 2023
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Director

Product

Sunrise and its user interface are very outdated. It is not keeping up with the times. Sunrise...

Sep 2023
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Director

Loyalty, Relationship

Altera Digital Health’s executives are really trying to change things for the better and look at...

Sep 2023
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(0)
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Director

Relationship

A colleague of mine works at Altera Digital Health, and they told me that the vendor’s executives...

Sep 2023
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(0)
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CMIO

Value

Altera Digital Health doesn’t deliver on their promises. Every project goes over time and over the...

Sep 2023
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(0)
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CMIO

Product

The design hasn't changed much to keep up with the times. The user interface is very poor and not...

Sep 2023
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Director

Product

We haven't received a lot of complaints from our end users about Sunrise, and we have deployed the...

Sep 2023
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Director

Product

The biggest gap that Altera Digital Health has right now is that their upgrades need to be cleaner....

Sep 2023
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Director

Relationship

The system isn't terrible, but the vendor's support, innovation, and product releases have been a...

Sep 2023
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(0)
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CMIO

Product, Value

It is a little difficult to find information in Sunrise, but the order entry and documentation are...

Sep 2023
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CMIO

Loyalty, Value

Buying Sunrise was the right thing to do at the time. I would buy it again, but I’m not happy with...

Sep 2023
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CMIO

Loyalty

Sunrise is not part of our long-term plans because our entire area is on a different system....

Sep 2023
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CMIO

Product

I’m pretty happy with Sunrise’s upgrades. Our most recent upgrade has a couple of glitches, but it...

Sep 2023
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VP/Other Executive

Relationship

It seems that every timeline that we get is not met. The development is not met. We have executive...

Sep 2023
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VP/Other Executive

Loyalty, Product

Users find it cumbersome to go into different places of Sunrise. The system has an old design; it is...

Sep 2023
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CMIO

Operations, Product, Value

We spent a lot of money integrating Sunrise, and that has proved ultimately unhelpful. It took us a...

Sep 2023
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CMIO

Relationship

We have had some good executives and some bad ones from Altera Digital Health. We have two executive...

Sep 2023
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(0)
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CMIO

Loyalty

I'm not sure whether we should change from Altera Digital Health. I have a lot of reasons why we...

Sep 2023
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(0)
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VP/Other Executive

Relationship

We have multiple EHRs, and Sunrise is definitely our worst. Support is always a challenge. The...

Sep 2023
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(0)
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VP/Other Executive

Operations, Product

We recently did a pretty major upgrade that did not go well at all. We had many hours of clinician...

Sep 2023
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(0)
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VP/Other Executive

Product

Stability and reliability are probably the biggest things Altera Digital Health could improve to...

Sep 2023
||
(0)
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CMIO

Product

From what I know about Sunrise and what my staff says about it, it is not positive, and nobody is...

Sep 2023
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(0)
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CMIO

Product

There are not a lot of customizations that we can do with Sunrise. The vendor uses a siloing...

Sep 2023
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(0)
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CMIO

Loyalty

We are moving to another vendor for our EMR. We will make Sunrise work until then, but we are very...

Sep 2023
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(0)
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CIO

Product

Altera Digital Health seems to continue to slough off some components and push them off to a third...

Aug 2023
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(0)
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CIO

Value

I think our hospitals on Sunrise would like to be on something else. Altera Digital Health seems to...

Aug 2023
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(0)
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CIO

Loyalty

The vendor is losing customers with Sunrise. I don’t know how they distribute their development cost...

Aug 2023
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(0)
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CIO

Relationship

Sunrise is an okay product. The ownership and leadership are just a big challenge for us to get...

Aug 2023
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(0)
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CIO

Operations, Product

What I hear versus what I see with Sunrise since Harris has owned Altera Digital Health are probably...

Aug 2023
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(0)
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CMIO

Relationship

The Altera Digital Health people are hardworking and bright. Sometimes when we can't solve a...

Jun 2023
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(0)
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CMIO

Relationship, Operations

We spent an extraordinary number of resources ensuring we caused no harm to our patients throughout...

Jun 2023
||
(0)
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CMIO

Loyalty, Product

Many of our staff members struggled with Sunrise because of the lack of integration and lack of a...

Jun 2023
||
(0)
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Manager

Loyalty

It is possible that Sunrise will be part of our long-term plans, but I don’t think that is certain....

May 2023
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(0)
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Manager

Loyalty, Product

We have been pretty dissatisfied with Sunrise in the last year. If anything, the next year will be...

May 2023
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(0)
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Manager

Relationship

We have several Altera Digital Health resources that are involved in support. We have some...

May 2023
||
(0)
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Manager

Culture, Relationship

I don’t think Altera Digital Health promises anything. Things are laid out in contractual deadlines...

May 2023
||
(0)
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Manager

Relationship, Operations, Value

Altera Digital Health gives us very elbow-to-elbow support with their upgrades. There are some areas...

May 2023
||
(0)
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Manager

Operations, Product

It seems like there are limitations in Sunrise’s functionality. The vendor will make an upgrade that...

May 2023
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(0)
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Manager

Loyalty, Product

We currently have two separate EHRs. They are both Altera Digital Health products, but they are not...

May 2023
||
(0)
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Manager

Product

Our end users wouldn’t rate Sunrise’s ease of use very highly. There are some functionalities they...

May 2023
||
(0)
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CMIO

Product

By far the largest concern is the segmentation of the outpatient and the inpatient world. We utilize...

May 2023
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(0)
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CMIO

Loyalty, Relationship

Shortly after the change in ownership, we started looking for alternatives. However, we continued to...

May 2023
||
(0)
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CMIO

Product

The user interface in general is quite good. I utilize the back end of the database to provide data...

May 2023
||
(0)
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CMIO

Product

We can tweak certain components as a customer without relying completely on the vendor, but there...

May 2023
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(0)
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CMIO

Loyalty

There is substantial concern about the long-term viability of the product for a variety of reasons....

May 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Altera Digital Health needs to learn to listen. They get on meetings and have PowerPoint...

May 2023
||
(0)
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VP/Other Executive

Product

We are doing some great things with real-time dashboards, and we are using some AI. We are making a...

May 2023
||
(0)
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VP/Other Executive

Relationship

When I open a ticket with Altera Digital Health's customer support, sometimes I question their...

May 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Altera Digital Health has a structured methodology, but they are greatly delayed in delivering me my...

May 2023
||
(0)
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VP/Other Executive

Relationship

One of the new vice presidents at Altera Digital Health is in charge of managed services, which is...

May 2023
||
(0)
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VP/Other Executive

Relationship

Altera Digital Health has greatly improved in keeping their promises. The vendor is not making...

May 2023
||
(0)
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CMIO

Value

Altera Digital Health tries to keep their promises; they just can’t. They are not evil. Their...

May 2023
||
(0)
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Manager

Product, Value

I would not buy the product again because, in terms of functionality and support, there has to be...

May 2023
||
(0)
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Manager

Relationship, Product

Sunrise’s lack of reliability is frustrating because there are occasional instances of downtime, and...

May 2023
||
(0)
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Manager

Relationship

Altera Digital Health has their tech support team based in India, and they are surprisingly pleasant...

May 2023
||
(0)
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