Sunrise Commentary
Filtered view: (Large - Over 400 Beds)
Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Relationship, Product
We put tickets into the system, and Altera Digital Health's support people usually respond pretty...
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Relationship
A lot of Altera Digital Health’s resources are offshore. I hadn't had too many problems with that....
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Relationship, Product
Altera Digital Health needs to focus on a cleaner workflow and better documentation. A lot of times,...
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Culture, Product
It would be a no-brainer to put scanners in the IV room so that when we make an IV, we could scan...
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Product
The system has some things that drive me crazy. The vendor said years ago that they were going to...
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Loyalty
We are officially evaluating our future with the EHR. There is a good chance that before the end of...
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Relationship
The company has had a change of ownership, but there were problems before the change of ownership....
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Loyalty
We really had no choice when we ended up with Sunrise and Altera Digital Health. Our vendor was...
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Product
Sunrise is way behind on user functionality compared to other systems. Other systems have more...
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Product, Value
In Sunrise, there was a Continue All button that we could use if we were happy with the patient's...
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Product
Order entry is good in Sunrise. It is way better than it is in Oracle Health's system, and order...
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Loyalty, Operations
We are in the midst of migrating over to another solution, but we still have some sites using...
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Loyalty
We have extensively discussed replacing Sunrise, but now we have been using it for a long time. We...
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Relationship
Our informatics team opens cases with Altera Digital Health or uses their support line. We also have...
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Product
Sunrise is very customizable, and that is a key selling point for Altera Digital Health. Many other...
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Product
We experience significant system performance issues in Sunrise. Reports are extremely difficult to...
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Operations
Altera Digital Health typically trains only the IT team, and most of their training materials and...
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Relationship, Value
Altera Digital Health is getting better, but they still need to improve. They do try to charge us...
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Product, Value
I don't believe Sunrise is a platform that is worth continuing with in today's EMR market. I have...
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Operations, Product
Sunrise is not user-friendly. It has a very long, steep learning curve to get to the point where it...
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Product
If we compare Sunrise with another EMR that we use at some of our hospitals, in the other EMR, we...
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Loyalty
If somebody were looking to buy Sunrise, my advice would be to not even consider it or put it on the...
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Product
It seems like building order sets and everything in Sunrise takes an extraordinary amount of time....
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Product
Sunrise is the absolute worst medical record that I have ever used. It always reminds me of the...
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Culture, Value
When we beat Altera Digital Health about the head and shoulders, they manage to keep their promises...
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Product, Value
There would have to be very specific circumstances for me to recommend Sunrise. One of the benefits...
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Loyalty, Product
Sunrise fits our needs. On the provider side, Sunrise is web based. The information that the...
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Culture
The vendor has a bad habit of selling software that is not ready for prime time. It is like the...
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Loyalty
Altera Digital Health doesn't have a lot of offerings. That is why we decided to go to a more...
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Product
Ease of use is one of our big challenges. The clinicians and physicians who use Sunrise daily find...
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Loyalty
The move to a different vendor was almost inevitable, given how bad the product was. We were growing...
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Loyalty, Operations, Product
One of the big driving forces behind leaving Sunrise was that it wasn't integrated enough with our...
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Product
The one thing physicians in particular would say is the strength of Sunrise is the customization....
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Operations
To improve their implementations, Altera Digital Health could do the upgrades before we get in the...
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Relationship, Product
Altera Digital Health has been really good with support. The system's basics are fine. In the last...
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Product
One of my problems with Sunrise is that when the vendor was Allscripts, they owned a lot of...
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Loyalty
I would not buy Sunrise again. We are going to move over to another vendor's EHR when our contract...
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Product
Sunrise needs to be refreshed more. It still has the look it did back when we first bought it.
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Loyalty, Product
A lot of other EHRs can work without downtime or with only minimal downtime. However, Sunrise will...
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Relationship
Altera Digital Health is much more engaged than they were in the past.
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Value
At one point, we did an upgrade, and after all the contracts were signed, the vendor told us that...
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Relationship
I would say that Altera Digital Health is hard to work with. Everything feels like it is everyone's...
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Culture, Product
The product doesn't really work as promoted. After upgrades, we have issues with the system that we...
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Value
The vendor will support our goals, but we have to pay out the nose for that.
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Operations, Product
I am extremely dissatisfied when it comes to the product's overall quality, including its upgrades....
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Relationship, Product
I would give our product a middle score for its current functionality. I don't know that I have seen...
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Relationship
It seems like Altera Digital Health's people can't help but shoot themselves in the foot. They will...
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Relationship, Product
Altera Digital Health has done better in the last year, so I would give them a six for trying to...
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Value
I would give the system a one for giving us our money's worth. We did a cost analysis, and over the...
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Operations, Product, Value
I wouldn't recommend the system. I won't even be a reference call for the vendor. I couldn't live...
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Operations, Product
Our most recent upgrade hasn't been too bad, but getting to the point where we could actually...
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Product
Sunrise isn't that hard to use, but it is complex.
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Product
Our biggest challenge with Sunrise is performance issues. It seems like every day we have a...
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Operations
I don't know that there are any major issues with the implementations for Sunrise. Sometimes we just...
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Relationship
The vendor could improve by aligning with the true needs of clinicians in the industry to reduce...
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Loyalty
Altera Digital Health is not part of our long-term plans. There are a multitude of reasons why. The...
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Product
The largest strength in Sunrise is that it is a flexible clinical product, so we can build out...
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Relationship
Altera Digital Health is heavily engaged with us in maximizing our use of the EHR, but I sometimes...
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Product
I'm still using my own standalone lab and pathology applications, and those things should be part of...
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Loyalty
Altera Digital Health is part of my long-term plans because I don’t have another funding source for...
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Value
Within the last year, Altera Digital Health has been much better at not nickel-and-diming me. Also,...
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Product, Value
All the feature sets in Sunrise do what we want them to do, but we are just a little labor-intensive...
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Product
If something is completely within Altera Digital Health’s control, the system is okay when it comes...
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Product
Customers can buy a medical record thing from Altera Digital Health and add things on, but that...
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Loyalty, Product
Altera Digital Health’s portal allows lots of new-idea submissions, and several have been...
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Loyalty, Product
We tried Altera Digital Health’s ambulatory product, but it did not go well, so they abandoned it....
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Relationship
Prior to the vendor's acquisition, they were overpromising things. However, the new group is much...
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Operations, Product
Sometimes Altera Digital Health’s documentation for training is a bit lacking, and their portal...
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Relationship
Altera Digital Health went through an acquisition a few years ago, and they are still trying to...
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Loyalty
If an organization cannot afford Epic's software, Sunrise is a good solution. It has served us well...
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Product
I am older, and I like the way Sunrise is laid out. However, I think Altera Digital Health needs to...
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Loyalty, Relationship
We couldn't really get a road map from Altera Digital Health. When Allscripts was purchased by...
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Relationship
When we had a major incident recently, we expected the executive team from Altera Digital Health to...
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Operations, Value
Even though we pay for support with Altera Digital Health, we feel nickel-and-dimed. The vendor does...
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Product, Value
Altera Digital Health is cheap compared to other companies. Sunrise is good. It is designed with the...
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Relationship
When it comes to integrating third-party solutions, once we get to the right person at Altera...
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Relationship, Operations
Since Altera Digital Health has taken over, the engagement with our organization has dropped. When...
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Operations
When Altera Digital Health was Allscripts, they were better. Altera Digital Health isn't as customer...
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Product
Sunrise was built for acute care hospitals, and it was retrofitted for ambulatory clinics. When it...
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Relationship, Operations, Product
I couldn't find anyone at Altera Digital Health who even understood the proper terminology for a...
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Relationship, Product
There are teams out there that are engaged and want to make the system better. They just haven't...
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Product
Performance is an issue with the solution. Sometimes, the solution is so customizable with filters...
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Operations
Altera Digital Health has very expensive training, but I don't feel like we necessarily leave their...
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Operations, Product
Our last upgrade went very poorly. Our upgrades have never actually gone well. We had a failed...
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Loyalty, Relationship, Operations
Altera Digital Health could offer more insights to KLAS. I believe that if an organization wants to...
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Product
The Sunrise system is much harder to use for end users who have worked in Epic's or other vendors'...
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Relationship
Altera Digital Health's support team is responsive, and we have a good relationship with them. We...
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Relationship, Product
It is difficult to get information sent to our third-party integration services, and that causes...
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Product
In Sunrise, we have data collection and quality improvement data, and that helps to drive...
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Loyalty, Relationship
Previous to last year, Altera Digital Health's engagement with us was lacking. But they have been a...
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Culture
Altera Digital Health hasn't ever promised something they didn't deliver on. They are usually very...
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Relationship, Product
Altera Digital Health’s development road map doesn't align with our organizational needs. A more...
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Product
The main gap in Sunrise is that there are large functionalities that the vendor can't provide, such...
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Loyalty
I'm not likely to recommend Altera Digital Health. I don't think they will survive. Altera Digital...
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Product
Altera Digital Health’s offering is highly customizable. We could do our own thing and fix a lot of...
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Product
I have tried to be generous and give the vendor the benefit of the doubt, but Altera Digital Health...
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Loyalty
Integration is not a giant issue with Sunrise, but the integration isn't great. Altera Digital...
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Product
Sunrise has issues interfacing with external systems. For example, it doesn't interface well with...
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Relationship
When we reach out to Altera Digital Health for solutions to issues we have, there tend to be many...
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Product
Sunrise is missing a lot of more current or standard functionality that we would expect from an EHR,...
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Product
Sunrise is very adaptable. It is a bit of an erector set or LEGO set. It has some ability to be...
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Product
Because Altera Digital Health's system is very malleable in terms of creating some tools that allow...
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Relationship
I hear about Altera Digital Health’s support from colleagues, and I am told that they struggle....
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Loyalty, Relationship, Operations, Product
If somebody came to me and was thinking about implementing Altera Digital Health's system, I would...
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Product
Sunrise and TouchWorks EHR, though owned by the same vendor, do not communicate. There is no...
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Loyalty, Relationship
The challenge we have had with Altera Digital Health is that they have gone through significant...
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Relationship, Value
Altera Digital Health could hold us hostage and squeeze every penny out of us, but they haven't, so...
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Product
Altera Digital Health keeps a lot of their promises, but not all of them. It isn't that they break...
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Relationship
Altera Digital Health's engagement doesn't allow us to maximize the value of the EMR. The vendor...
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Loyalty
Unfortunately, my satisfaction with Sunrise is going down. Altera Digital Health acquired Sunrise...
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Relationship, Product
Altera Digital Health isn't doing any development, so we have had to develop many things ourselves....
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Product, Value
Sunrise is pretty expensive. Its quality is fine, though, and it doesn't break much. Additionally,...
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Commentary Summary
Comment Type Breakout