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Sunrise Commentary
Filtered view: (Large - Over 400 Beds)

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Tyson Blauer
Insights Director
KLAS Insights Director - Tyson Blauer
 
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Director

Product, Value

I don't believe Sunrise is a platform that is worth continuing with in today's EMR market. I have...

Sep 2025
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Director

Operations, Product

Sunrise is not user-friendly. It has a very long, steep learning curve to get to the point where it...

Sep 2025
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Director

Product

If we compare Sunrise with another EMR that we use at some of our hospitals, in the other EMR, we...

Sep 2025
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Director

Loyalty

If somebody were looking to buy Sunrise, my advice would be to not even consider it or put it on the...

Sep 2025
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Director

Product

It seems like building order sets and everything in Sunrise takes an extraordinary amount of time....

Sep 2025
||
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Director

Product

Sunrise is the absolute worst medical record that I have ever used. It always reminds me of the...

Aug 2025
||
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Director

Culture, Value

When we beat Altera Digital Health about the head and shoulders, they manage to keep their promises...

Aug 2025
||
(0)
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Director

Product, Value

There would have to be very specific circumstances for me to recommend Sunrise. One of the benefits...

Aug 2025
||
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Director

Loyalty, Product

Sunrise fits our needs. On the provider side, Sunrise is web based. The information that the...

Aug 2025
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VP/Other Executive

Culture

The vendor has a bad habit of selling software that is not ready for prime time. It is like the...

Aug 2025
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VP/Other Executive

Loyalty

Altera Digital Health doesn't have a lot of offerings. That is why we decided to go to a more...

Aug 2025
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VP/Other Executive

Product

Ease of use is one of our big challenges. The clinicians and physicians who use Sunrise daily find...

Aug 2025
||
(0)
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VP/Other Executive

Loyalty

The move to a different vendor was almost inevitable, given how bad the product was. We were growing...

Aug 2025
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(0)
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VP/Other Executive

Loyalty, Operations, Product

One of the big driving forces behind leaving Sunrise was that it wasn't integrated enough with our...

Aug 2025
||
(0)
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VP/Other Executive

Product

The one thing physicians in particular would say is the strength of Sunrise is the customization....

Aug 2025
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(0)
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Director

Operations

To improve their implementations, Altera Digital Health could do the upgrades before we get in the...

Jul 2025
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Director

Relationship, Product

Altera Digital Health has been really good with support. The system's basics are fine. In the last...

Jul 2025
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Director

Product

One of my problems with Sunrise is that when the vendor was Allscripts, they owned a lot of...

Jul 2025
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Director

Loyalty

I would not buy Sunrise again. We are going to move over to another vendor's EHR when our contract...

Jul 2025
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Director

Product

Sunrise needs to be refreshed more. It still has the look it did back when we first bought it.

Jul 2025
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(0)
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Director

Loyalty, Product

A lot of other EHRs can work without downtime or with only minimal downtime. However, Sunrise will...

Jul 2025
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Director

Relationship

Altera Digital Health is much more engaged than they were in the past.

Jul 2025
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Director

Value

At one point, we did an upgrade, and after all the contracts were signed, the vendor told us that...

Jul 2025
||
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Director

Relationship

I would say that Altera Digital Health is hard to work with. Everything feels like it is everyone's...

Jul 2025
||
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Director

Culture, Product

The product doesn't really work as promoted. After upgrades, we have issues with the system that we...

Jul 2025
||
(0)
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Director

Value

The vendor will support our goals, but we have to pay out the nose for that.

Jul 2025
||
(0)
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Director

Operations, Product

I am extremely dissatisfied when it comes to the product's overall quality, including its upgrades....

Jul 2025
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(0)
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Director

Relationship, Product

I would give our product a middle score for its current functionality. I don't know that I have seen...

Jul 2025
||
(0)
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Director

Relationship

It seems like Altera Digital Health's people can't help but shoot themselves in the foot. They will...

Jul 2025
||
(0)
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Director

Relationship, Product

Altera Digital Health has done better in the last year, so I would give them a six for trying to...

Jul 2025
||
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Director

Value

I would give the system a one for giving us our money's worth. We did a cost analysis, and over the...

Jul 2025
||
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Director

Operations, Product, Value

I wouldn't recommend the system. I won't even be a reference call for the vendor. I couldn't live...

Jul 2025
||
(0)
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Director

Operations, Product

Our most recent upgrade hasn't been too bad, but getting to the point where we could actually...

Jul 2025
||
(0)
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Director

Product

Sunrise isn't that hard to use, but it is complex.

Jul 2025
||
(0)
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Director

Product

Our biggest challenge with Sunrise is performance issues. It seems like every day we have a...

Jul 2025
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CIO

Operations

I don't know that there are any major issues with the implementations for Sunrise. Sometimes we just...

Jul 2025
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(0)
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CIO

Relationship

The vendor could improve by aligning with the true needs of clinicians in the industry to reduce...

Jul 2025
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CIO

Loyalty

Altera Digital Health is not part of our long-term plans. There are a multitude of reasons why. The...

Jul 2025
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CIO

Product

The largest strength in Sunrise is that it is a flexible clinical product, so we can build out...

Jul 2025
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(0)
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CIO

Relationship

Altera Digital Health is heavily engaged with us in maximizing our use of the EHR, but I sometimes...

Jun 2025
||
(0)
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CIO

Product

I'm still using my own standalone lab and pathology applications, and those things should be part of...

Jun 2025
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(0)
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CIO

Loyalty

Altera Digital Health is part of my long-term plans because I don’t have another funding source for...

Jun 2025
||
(0)
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CIO

Value

Within the last year, Altera Digital Health has been much better at not nickel-and-diming me. Also,...

Jun 2025
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CIO

Product, Value

All the feature sets in Sunrise do what we want them to do, but we are just a little labor-intensive...

Jun 2025
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(0)
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CIO

Product

If something is completely within Altera Digital Health’s control, the system is okay when it comes...

Jun 2025
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(0)
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Manager

Product

Customers can buy a medical record thing from Altera Digital Health and add things on, but that...

Jun 2025
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(0)
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Manager

Loyalty, Product

Altera Digital Health’s portal allows lots of new-idea submissions, and several have been...

Jun 2025
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(0)
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Manager

Loyalty, Product

We tried Altera Digital Health’s ambulatory product, but it did not go well, so they abandoned it....

Jun 2025
||
(0)
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Manager

Relationship

Prior to the vendor's acquisition, they were overpromising things. However, the new group is much...

Jun 2025
||
(0)
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Manager

Operations, Product

Sometimes Altera Digital Health’s documentation for training is a bit lacking, and their portal...

Jun 2025
||
(0)
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Manager

Relationship

Altera Digital Health went through an acquisition a few years ago, and they are still trying to...

Jun 2025
||
(0)
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Manager

Loyalty

If an organization cannot afford Epic's software, Sunrise is a good solution. It has served us well...

Jun 2025
||
(0)
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Manager

Product

I am older, and I like the way Sunrise is laid out. However, I think Altera Digital Health needs to...

Jun 2025
||
(0)
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COO

Loyalty, Relationship

We couldn't really get a road map from Altera Digital Health. When Allscripts was purchased by...

Jun 2025
||
(0)
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COO

Relationship

When we had a major incident recently, we expected the executive team from Altera Digital Health to...

Jun 2025
||
(0)
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CIO

Operations, Value

Even though we pay for support with Altera Digital Health, we feel nickel-and-dimed. The vendor does...

Jun 2025
||
(0)
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CIO

Product, Value

Altera Digital Health is cheap compared to other companies. Sunrise is good. It is designed with the...

Jun 2025
||
(0)
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CIO

Relationship

When it comes to integrating third-party solutions, once we get to the right person at Altera...

Jun 2025
||
(0)
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CIO

Relationship, Operations

Since Altera Digital Health has taken over, the engagement with our organization has dropped. When...

Jun 2025
||
(0)
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CIO

Operations

When Altera Digital Health was Allscripts, they were better. Altera Digital Health isn't as customer...

Jun 2025
||
(0)
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Director

Product

Sunrise was built for acute care hospitals, and it was retrofitted for ambulatory clinics. When it...

Jun 2025
||
(0)
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Director

Relationship, Operations, Product

I couldn't find anyone at Altera Digital Health who even understood the proper terminology for a...

Jun 2025
||
(0)
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Director

Relationship, Product

There are teams out there that are engaged and want to make the system better. They just haven't...

Jun 2025
||
(0)
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Director

Product

Performance is an issue with the solution. Sometimes, the solution is so customizable with filters...

Jun 2025
||
(0)
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Director

Operations

Altera Digital Health has very expensive training, but I don't feel like we necessarily leave their...

Jun 2025
||
(0)
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Director

Operations, Product

Our last upgrade went very poorly. Our upgrades have never actually gone well. We had a failed...

Jun 2025
||
(0)
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Director

Loyalty, Relationship, Operations

Altera Digital Health could offer more insights to KLAS. I believe that if an organization wants to...

Jun 2025
||
(0)
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Manager

Product

The Sunrise system is much harder to use for end users who have worked in Epic's or other vendors'...

May 2025
||
(0)
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Manager

Relationship

Altera Digital Health's support team is responsive, and we have a good relationship with them. We...

May 2025
||
(0)
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Manager

Relationship, Product

It is difficult to get information sent to our third-party integration services, and that causes...

May 2025
||
(0)
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Manager

Product

In Sunrise, we have data collection and quality improvement data, and that helps to drive...

May 2025
||
(0)
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Manager

Loyalty, Relationship

Previous to last year, Altera Digital Health's engagement with us was lacking. But they have been a...

May 2025
||
(0)
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Manager

Culture

Altera Digital Health hasn't ever promised something they didn't deliver on. They are usually very...

May 2025
||
(0)
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Director

Relationship, Product

Altera Digital Health’s development road map doesn't align with our organizational needs. A more...

May 2025
||
(0)
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Director

Product

The main gap in Sunrise is that there are large functionalities that the vendor can't provide, such...

May 2025
||
(0)
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Director

Loyalty

I'm not likely to recommend Altera Digital Health. I don't think they will survive. Altera Digital...

May 2025
||
(0)
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Director

Product

Altera Digital Health’s offering is highly customizable. We could do our own thing and fix a lot of...

May 2025
||
(0)
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Director

Product

I have tried to be generous and give the vendor the benefit of the doubt, but Altera Digital Health...

May 2025
||
(0)
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Director

Loyalty

Integration is not a giant issue with Sunrise, but the integration isn't great. Altera Digital...

May 2025
||
(0)
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Director

Product

Sunrise has issues interfacing with external systems. For example, it doesn't interface well with...

Apr 2025
||
(0)
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Director

Relationship

When we reach out to Altera Digital Health for solutions to issues we have, there tend to be many...

Apr 2025
||
(0)
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Director

Product

Sunrise is missing a lot of more current or standard functionality that we would expect from an EHR,...

Apr 2025
||
(0)
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VP/Other Executive

Product

Sunrise is very adaptable. It is a bit of an erector set or LEGO set. It has some ability to be...

Apr 2025
||
(0)
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VP/Other Executive

Product

Because Altera Digital Health's system is very malleable in terms of creating some tools that allow...

Apr 2025
||
(0)
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VP/Other Executive

Relationship

I hear about Altera Digital Health’s support from colleagues, and I am told that they struggle....

Apr 2025
||
(0)
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VP/Other Executive

Loyalty, Relationship, Operations, Product

If somebody came to me and was thinking about implementing Altera Digital Health's system, I would...

Apr 2025
||
(0)
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VP/Other Executive

Product

Sunrise and TouchWorks EHR, though owned by the same vendor, do not communicate. There is no...

Apr 2025
||
(0)
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VP/Other Executive

Loyalty, Relationship

The challenge we have had with Altera Digital Health is that they have gone through significant...

Apr 2025
||
(0)
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CMIO

Relationship, Value

Altera Digital Health could hold us hostage and squeeze every penny out of us, but they haven't, so...

Apr 2025
||
(0)
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Chief Innovation Officer

Product

Altera Digital Health keeps a lot of their promises, but not all of them. It isn't that they break...

Apr 2025
||
(0)
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Chief Innovation Officer

Relationship

Altera Digital Health's engagement doesn't allow us to maximize the value of the EMR. The vendor...

Apr 2025
||
(0)
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Chief Innovation Officer

Loyalty

Unfortunately, my satisfaction with Sunrise is going down. Altera Digital Health acquired Sunrise...

Apr 2025
||
(0)
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Chief Innovation Officer

Relationship, Product

Altera Digital Health isn't doing any development, so we have had to develop many things ourselves....

Apr 2025
||
(0)
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Chief Innovation Officer

Product, Value

Sunrise is pretty expensive. Its quality is fine, though, and it doesn't break much. Additionally,...

Apr 2025
||
(0)
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Manager

Operations

Altera Digital Health sent a team with a lot of people for our implementation, and everybody was...

Apr 2025
||
(0)
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Manager

Relationship

There is one person at Altera Digital Health who does a really good job with us in the pharmacy and...

Apr 2025
||
(0)
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Manager

Product, Value

The way that Altera Digital Health works is somewhat unique, which makes it more difficult to work...

Apr 2025
||
(0)
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VP/Other Executive

Product

My favorite thing and the reason most people buy Sunrise is that it is very customizable. The vendor...

Apr 2025
||
(0)
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VP/Other Executive

Relationship

I believe Altera Digital Health doesn't keep their promises in terms of when they publish their...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I like the relationship with Altera Digital Health. They come to the table as our partner and want...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

The number-one thing I would like Altera Digital Health to work on is their mobile product. It is...

Apr 2025
||
(0)
 Thank you  Helpful

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VP/Other Executive

Operations

Altera Digital Health does a very generic training for Sunrise about how it works, but they don't...

Apr 2025
||
(0)
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VP/Other Executive

Relationship, Product

Being proactive is probably one of Altera Digital Health’s strong areas. We get a lot of alerts and...

Apr 2025
||
(0)
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 or  to see details.

Manager

Loyalty, Value

If someone were looking into Sunrise, I would recommend that they look at some of the other...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have plenty of enhancement requests with Altera Digital Health. They just tell us to enter an...

Mar 2025
||
(0)
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 or  to see details.

Manager

Product

The complex functionality in Sunrise is our issue. When we try to change something, we end up...

Mar 2025
||
(0)
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Manager

Product

Currently, we have migrated from using a lot of the global management services to using our own team...

Mar 2025
||
(0)
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Manager

Operations

Altera Digital Health does have a client connection database for training, but I don’t spend a lot...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

Sunrise has broken stuff. When Altera Digital Health did an upgrade, it took down the whole system...

Mar 2025
||
(0)
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VP/Other Executive

Loyalty

When Sunrise's vendor changed to Altera Digital Health, they didn't partner or upgrade accordingly,...

Mar 2025
||
(0)
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VP/Other Executive

Operations

I don't know how Sunrise was promoted. Altera Digital Health is not easy to work with. Changes are...

Jan 2025
||
(0)
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VP/Other Executive

Loyalty

I don’t like Altera Digital Health. They charge us for everything. Sunrise is not part of our...

Jan 2025
||
(0)
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VP/Other Executive

Product

Sunrise is not easy to navigate. It is repetitive. Sunrise just isn't a good product. We have...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I have supported Sunrise for so long that I would not buy it again. Altera Digital Health is still...

Jan 2025
||
(0)
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Director

Relationship

On the Sunrise side, the story is all there because it is just one visit. It is not too cumbersome...

Jan 2025
||
(0)
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 or  to see details.

Director

Loyalty

There are a few things that are happening at our facility. From a strategic standpoint, depending on...

Jan 2025
||
(0)
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Manager

Loyalty, Product

Things with Sunrise are going well. Altera Digital Health is coming out with new features all the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

Altera Digital Health is well on the way to implementing some requests from other clients, so we...

Jan 2025
||
(0)
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Related Reports
Performance
KLAS article icon
Altera Digital Health (Allscripts) Complete Look 2023
18 July 23    |   Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Altera Digital Health (Allscripts) Sunrise “complete look” provides a high-level analysis of the key products that make up Altera Digital Health’s enterprise suite. (Other reports in the series do the same for Epic , Evident , MEDITECH , and Oracle Health [Cerner] .) This report focuses on the core Sunrise suite and its supporting technology; data on Altera Digital Health’s standalone ambulatory platforms (TouchWorks and Professional) is excluded.
Performance
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Ambulatory and Enterprise EMR Interoperability 2023
16 March 23    |   Coray Tate and Paul Warburton
Interoperability is a continued area of critical focus for the healthcare industry. There is no question that progress is being made, but there is still significant room for improvement. For this report, KLAS talked to vendor-identified deep adopters to take a holistic look at the current state of interoperability in ambulatory and enterprise EMRs and measure how close we are to an ideal state. The results reveal each vendor’s strengths and weaknesses within various areas of interoperability.



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