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Touchworks EHR (Allscripts)
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User Commentary

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Director

Technology

The vendor doesn't deliver a lot of new technology. They had new releases, and we couldn't take...

Mar 2023
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Director

Relationship

The vendor’s executives get involved when we push them, but we get no results out of doing that.

Mar 2023
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Director

Service and Support

The vendor keeps losing staff. They are not stable. Altera Digital Health has the EHR side, and...

Mar 2023
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Director

Relationship

Many years ago, I would have said that Allscripts was the greatest vendor ever. They were strong,...

Mar 2023
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Director

Interfacing and Integration

Touchworks EHR is not integrated with Allscripts' PM product; it is a standalone product. That is a...

Mar 2023
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Manager

Future Outlook

The product is part of our long-term plans, but that is not necessarily because we love it. For the...

Mar 2023
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Manager

Lessons Learned

I think we would have given greater consideration to another product knowing what we know now. We...

Mar 2023
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Manager

Implementation and Training

During go-lives, the vendor's techs are somewhat responsible, but the vendor’s project management...

Mar 2023
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Manager

Technology

The primary parts of what we need and want the product to do work as they are supposed to. Most of...

Mar 2023
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Manager

Interfacing and Integration

All the interfaces we have with our lab vendors and intake program are good. The cost for Altera...

Mar 2023
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Manager

Functionality and Upgrades

Altera Digital Health’s development is not great, and they are not really great at addressing...

Mar 2023
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Manager

Relationship

We have lots and lots of trouble with our outcome executive. They can be very nonresponsive and very...

Mar 2023
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Manager

Service and Support

Altera Digital Health does some alerting, and they do some proactive tickets, but most of that is...

Mar 2023
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Manager

Interfacing and Integration

I don't know why my organization bought Touchworks EHR to begin with. The vendor promises things,...

Feb 2023
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Manager

Functionality and Upgrades

Touchworks EHR is pretty easy to use. It is user-friendly. It served us well for a long time, but...

Feb 2023
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Manager

Functionality and Upgrades

Touchworks EHR is just not very good at cutting-edge things. The vendor has fallen behind. It has...

Feb 2023
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Manager

Other Observations & Comments

Altera Digital Health doesn’t really provide us any ongoing training. We do our own.

Feb 2023
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Manager

Future Outlook

Right now, the customer service from Altera Digital Health is definitely not good because they know...

Feb 2023
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Manager

Service and Support

We are able to get in touch with executives from Altera Digital Health if we need their assistance.

Feb 2023
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VP/Other Executive

Future Outlook

The product's days were numbered. We replaced the product because we reached a scalability limit. We...

Feb 2023
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VP/Other Executive

Interfacing and Integration

The key thing that is missing is integration. The vendor promises they can seamlessly connect the...

Feb 2023
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VP/Other Executive

Technology

The vendor hasn’t upgraded the EHR in many years. There have not really been any significant...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

The specialty content in the product is especially lacking. The product is fine for primary care and...

Feb 2023
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VP/Other Executive

Service and Support

The vendor offshores most of their EHR support people and outsources things to people who don't...

Feb 2023
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Director

Relationship

Altera Digital Health knew they hadn’t been satisfying customer needs and that their support and...

Dec 2022
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Director

Relationship

A lot of weird, trivial things were happening with the vendor, but all of those things layered...

Dec 2022
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Director

Implementation and Training

We had an upgrade scheduled for Touchworks EHR and had to reschedule. We were given a purely...

Dec 2022
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Director

Implementation and Training

Altera Digital Health had a pretty decent training process for the upgrades. The vendor had virtual...

Dec 2022
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Director

Other Observations & Comments

The next few years are going to tell us a lot about what is going on with Altera Digital Health. A...

Dec 2022
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Director

Relationship

I don’t know why Altera Digital Health purchased Touchworks EHR. It doesn’t make sense to me because...

Dec 2022
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Director

Interfacing and Integration

Touchworks EHR meets my requirements for integration, but I don’t know whether it meets my goals in...

Dec 2022
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Director

Lessons Learned

If an organization can support Touchworks EHR themselves, then the product will work pretty well....

Nov 2022
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Director

Future Outlook

Allscripts is notorious for buying companies and not changing anything or updating the code....

Nov 2022
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Director

ROI / Cost

The vendor charges us for everything. Altera Digital Health's support contract is going up...

Nov 2022
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CIO

Relationship

Altera Digital Health does not keep their deadlines for delivering new versions and upgrades, and...

Nov 2022
||
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CIO

Implementation and Training

Altera Digital Health has pretty decent online tutorial videos and interactive training. Our work...

Nov 2022
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Director

Functionality and Upgrades

The technology stack in the EHR is dated, and the product itself is complex. There are a lot of...

Nov 2022
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Director

Interfacing and Integration

Integrating things with Touchworks EHR is more challenging than it should be. We usually get where...

Nov 2022
||
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Director

Functionality and Upgrades

We are able to see patients, so the product works as advertised. When we look at alternatives and...

Nov 2022
||
(0)
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Director

Relationship

Altera Digital Health is pretty proactive, but they don't always follow through very well. The...

Nov 2022
||
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Director

ROI / Cost

The annual cost of the vendor's support is very expensive. The upgrade costs are also pretty substantial....

Nov 2022
||
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CIO

Relationship

The vendor's senior leadership has recently been more engaged in keeping long-term commitments than...

Nov 2022
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CIO

Functionality and Upgrades

I would like to see Touchworks EHR have better integration with our speech recognition solution.

Nov 2022
||
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Director

Relationship

The vendor is making improvements in Touchworks EHR. However, it would be hard for me to recommend...

Nov 2022
||
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CMIO

Relationship

One practice went on to a newer version, and their performance has been impaired for years. The...

Nov 2022
||
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CMIO

Functionality and Upgrades

The upgrade process has actually gotten pretty good. The system does meet all of our needs.

Nov 2022
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CMIO

Relationship

We do most of our own training. Several times, we have engaged the vendor in optimization, but it...

Nov 2022
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CMIO

Functionality and Upgrades

The vendor is behind in getting to the 21st Century Cures Act deployment. That is creating some...

Nov 2022
||
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CMIO

Functionality and Upgrades

The vendor has price transparency in terms of connecting with state registries for controlled...

Nov 2022
||
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CMIO

Relationship

Unless there are major high-level meetings, we don't really depend on the vendor for much support....

Nov 2022
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CMIO

Relationship

The vendor does tell us they have a road map. They keep us apprised of what is coming up through...

Nov 2022
||
(0)
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Director

Interfacing and Integration

Our physicians want to leave Touchworks EHR because of the positive things the physicians are...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

Touchworks EHR has failed to keep up with changes in technology. We are still working with a...

Nov 2022
||
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VP/Other Executive

Future Outlook

We are in the process of evaluating whether or not we should continue with Touchworks EHR in light...

Nov 2022
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VP/Other Executive

Technology

Touchworks EHR is really not suited to large IDNs. The product has failed to grow up, and our...

Nov 2022
||
(0)
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Director

Service and Support

From a support standpoint, Altera Digital Health is pretty good. But the support is odd because the...

Nov 2022
||
(0)
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Director

Interfacing and Integration

Altera Digital Health is not evolving the product with a comprehensive package. So we have a lot of...

Nov 2022
||
(0)
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Director

Functionality and Upgrades

The benefit of the product is the customization and personalization for us. So our informatics team...

Nov 2022
||
(0)
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Analyst/Coordinator

Relationship

After Altera Digital Health purchased Touchworks EHR, there were some discussions about the vendor...

Oct 2022
||
(0)
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Analyst/Coordinator

Future Outlook

The next update for the system will be very telling. It seems like a promising update. The vendor...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

The system is friendly when it comes to interfacing with outside products. Interoperability is one...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

On the system's back end, the process of building note forms seems to be very antiquated and...

Oct 2022
||
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Director

ROI / Cost

Allscripts is not very good at keeping their promises. They do not deliver solutions in a timely and...

Oct 2022
||
(0)
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Director

Technology

Our last upgrade was not perfect, but it went well. Touchworks EHR is very good from an IT...

Oct 2022
||
(0)
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Director

Interfacing and Integration

Integrating Touchworks EHR with other systems and data sharing can be very difficult, time...

Oct 2022
||
(0)
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Director

Lessons Learned

The folks that are more tech savvy can pick up on things in the product, but for folks that aren't...

Oct 2022
||
(0)
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Director

Lessons Learned

I have heard whispers from above that our organization is contemplating a change, but we are in the...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

Touchworks EHR does some things very well, and it does other things not so well. There are some...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

The vendor does very well at delivering functionality to meet our needs for regulatory requirements...

Oct 2022
||
(0)
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Director

Service and Support

Allscripts does okay with support. The quality of support depends on the complexity of the problem...

Oct 2022
||
(0)
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Director

Relationship

The vendor has been going through a lot of change lately due to selling off their EHR business, but...

Oct 2022
||
(0)
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CIO

ROI / Cost

Maintenance for the product costs so much money, and the vendor just wants the software to be more...

Oct 2022
||
(0)
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CIO

Functionality and Upgrades

Touchworks EHR is customizable in the sense that the product is personalized. We are able to give...

Oct 2022
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CIO

Functionality and Upgrades

The system has good outreach abilities, and it allows us to set schedules. For example, we can pull...

Oct 2022
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Director

Sales and Contracting

The Altera Digital Health sales team did a very good job of convincing us that Touchworks EHR would...

Oct 2022
||
(0)
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Director

Interfacing and Integration

Information interoperability is a real challenge with Touchworks EHR because we have different...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

We tried to move the ambulatory practices from Touchworks EHR to another solution, but that failed...

Oct 2022
||
(0)
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Director

ROI / Cost

Altera Digital Health definitely nickel-and-dimes us. They don't charge us for upgrades or software...

Sep 2022
||
(0)
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Director

Service and Support

We are a hosted site, so the vendor monitors a lot of our servers. There are times when they will...

Sep 2022
||
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Director

Relationship

Our main account executive doesn't interact with us much. They only ever reach out to us when they...

Sep 2022
||
(0)
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Director

Future Outlook

In a year from now, I hope that we will have moved away from Touchworks EHR and be on another...

Sep 2022
||
(0)
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Director

Service and Support

In the past, if we had an issue with any of the vendor's modules, we could go through certain...

Sep 2022
||
(0)
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Director

Functionality and Upgrades

Altera Digital Health hardly has any new technology or new features. They haven't presented anything...

Sep 2022
||
(0)
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Director

Lessons Learned

We don't pay as much as I thought we did for the product, but the lower price would explain the low...

Sep 2022
||
(0)
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Director

Service and Support

The challenge that we face with Altera Digital Health is that they don't have skilled resources. The...

Sep 2022
||
(0)
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Director

Functionality and Upgrades

Our system has not been stable since the implementation. The instability has been going on for...

Sep 2022
||
(0)
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Director

Implementation and Training

We don't get a lot of training from Altera Digital Health because it is very expensive.

Sep 2022
||
(0)
 Thank you  Helpful

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Director

Lessons Learned

We are going to be continuing with TouchWorks EHR for the foreseeable future. If we were starting...

Aug 2022
||
(0)
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Director

Relationship

The vendor has good project management. They tend to do a good job of defining upgrade projects,...

Aug 2022
||
(0)
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Director

Implementation and Training

For the training, the vendor could do a better job of recommending best practices and training...

Aug 2022
||
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Director

Functionality and Upgrades

The product does an adequate job based on what it is intended to do. TouchWorks EHR has a lot of...

Aug 2022
||
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Director

Implementation and Training

Allscripts should look into providing training documents. As of right now, the vendor doesn't...

Jul 2022
||
(0)
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Director

Interfacing and Integration

Allscripts could be better about listening more to the client's needs and could be more open to...

Jul 2022
||
(0)
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Manager

Service and Support

Allscripts isn't usually great with responsiveness. They are infamous for stating that they are...

Apr 2022
||
(0)
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Manager

Interfacing and Integration

The system integrates decently with our other products, and those integrations work well. The system...

Apr 2022
||
(0)
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Manager

Relationship

Allscripts tries to fix things, but half the time, they don't even know why we are seeing the issues...

Apr 2022
||
(0)
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Manager

Relationship

Allscripts' vision is good, but they need to work on their delivery of upgrades and features. One...

Apr 2022
||
(0)
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Manager

ROI / Cost

If we need a report that could be very simply pulled out of the system, Allscripts will charge us...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

TouchWorks EHR is an easy application to use, but we have had many issues that have forced us to log...

Apr 2022
||
(0)
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Manager

Relationship

Allscripts could be better about being open and stating that they are extremely busy and that some...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We recently upgraded to the newest version of TouchWorks EHR, and it has been horrible. It has some...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

The vendor doesn't keep their promises in terms of providing us with a quality product and resolving...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would like to see a big improvement in the performance of the system. When we put information into...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor delivers new technology, but it isn't successful. We have been struggling with the product....

Apr 2022
||
(0)
 Thank you  Helpful

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Manager

Functionality and Upgrades

I like the idea behind the notes and the way they are structured. I like having an app for users and...

Apr 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I work with the clinical side of the product that pulls reports such as patient lists. I would like...

Apr 2022
||
(0)
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Manager

ROI / Cost

When we need to make a change in another system that has to fit into Allscripts' system, Allscripts...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

The product is a top-of-the-line EHR, and very few of our nurses know all of the system's bells and...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

We really need an embedded care plan in the product that is personalized to each patient. That would...

Apr 2022
||
(0)
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Manager

Service and Support

I can't even name our support technician from the vendor. We have no relationship with them. I am...

Apr 2022
||
(0)
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