TouchWorks EHR Commentary
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Subject Expert
Eder Lagemann
Research Director
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User Commentary
Loyalty
We are looking at other EHRs because we are seeing that TouchWorks EHR is just not keeping up with...
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Relationship, Product
Altera Digital Health was going to have an integration with TouchWorks EHR and an ambient listening...
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Relationship, Product
We had a recent upgrade that was rough. The vendor got some of our issues resolved with a hot fix,...
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Loyalty, Product
TouchWorks EHR was built like an EHR was supposed to be built back in 2000. It holds and provides...
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Loyalty, Relationship
Our partnership with Altera Digital Health has been fairly good. However, since the vendor knows we...
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Operations
Altera Digital Health's training doesn't exist. The vendor used to offer on-site training with...
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Value
Back when we made the decision to purchase TouchWorks EHR, it was a leading system. The number one...
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Loyalty, Relationship, Product
The biggest thing Altera Digital Health could improve would be to listen to their customers. In the...
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Loyalty
We are leaving Altera Digital Health. I think the issue is that they are behind and playing...
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Product
TouchWorks EHR is pretty straightforward in most respects, but it is an EHR, and they are all...
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Loyalty, Relationship, Product
Ever since the TouchWorks EHR product was split off from Allscripts and became part of Altera...
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Culture, Value
TouchWorks EHR is probably a pretty difficult sell right now just because Altera Digital Health...
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Operations
There are not a lot of good end-user training options. Altera Digital Health is working on that, so...
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Value
I don't know that any EHR vendor avoids charging for every little thing, so Altera Digital Health is...
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Loyalty, Product
With technology, it is hard to run as fast as everybody else. Altera Digital Health has made...
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Loyalty, Product
Altera Digital Health should embed the patient communications, portal, and self-scheduling piece,...
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Operations
Altera Digital Health has a very good process for the implementation. We have seen a lot of...
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Product
To stay in business, the vendor must continue at the same pace because it isn't just the product or...
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Relationship
Our recent experience with Altera Digital Health has been good. We were waiting to see what things...
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Product
I would not buy TouchWorks EHR again. The market primarily plays into that decision. It is hard to...
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Loyalty, Product
TouchWorks EHR is stable. Anything the vendor buys, they will fix. In the newer version of the...
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Relationship
We had pretty much no issues with Altera Digital Health's support. The vendor had some issues way...
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Product
TouchWorks EHR is a great product. It is almost too good because it gives us a lot of choices.
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Product
Things are going well with TouchWorks EHR. I do feel there are some issues with functionality here...
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Loyalty, Relationship
The benefit of having multiple solutions from Altera Digital Health is the convenience of different...
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Loyalty, Product
We do our scheduling on another platform because of the complex features that TouchWorks EHR lacks....
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Relationship
We have a new Altera Digital Health client success manager, and we are getting what we need from...
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Culture, Relationship
I told Altera Digital Health that they need to do a better job of promoting new features and...
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Relationship
Altera Digital Health’s support has improved. They did make a recent change in leadership. They...
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Product
One benefit of using multiple solutions from Altera Digital Health is flexibility. We can have some...
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Product
We use another product for our MIPS reporting to CMS because the reporting from Altera Digital...
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Relationship
Altera Digital Health is very engaged. We have the ear of their support people. But in terms of...
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Product
There are some things that the product just doesn't have. I don't want to buy multiple EHRs, but I...
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Relationship
We sometimes receive really good support from the vendor, and other times, we are lacking.
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Loyalty, Product
I don't think the vendor has focused a whole lot on interoperability. They are trying to advance in...
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Relationship
The vendor is really good with proactive things and with getting ahold of us as soon as possible to...
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Relationship
We have had a tough year with the vendor. They haven't been as timely as we would have liked, and...
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Relationship
We have a pretty good working relationship with Altera Digital Health's leaders.
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Loyalty, Product
I know the vendor is working on a new note that involves AI and ambient listening. Our notes are all...
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Relationship, Product
The vendor doesn't consistently deliver things according to their timelines. We are really excited...
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Loyalty
Before the vendor was Altera Digital Health, they were Allscripts. Then, part of them became...
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Culture, Value
It is hard to say whether the vendor charges for every little thing. In the past, I would have said...
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Loyalty, Product
The vendor will come out with new things that they think are going to work, but they won't do all of...
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Relationship
Since being acquired from Allscripts, the vendor has not done much other than lose market share.
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Product
TouchWorks EHR is a little buggy. We get excited about using the new features, and then they don't...
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Relationship
Altera Digital Health doesn’t have the support and resources to continue growing and delivering on...
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Product, Value
The tangible benefit our organization has realized by using multiple solutions from Altera Digital...
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Loyalty, Product
We have so many bolt-on applications just to be able to get through the day because the vendor does...
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Loyalty
The next version of the solution will be the first opportunity that we have for AI documentation...
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Culture, Value
Altera Digital Health avoids charging for every little thing. The licensing for the application is...
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Operations
Most of the vendor's training is online. They have a learning module. Prior to an upgrade, we can go...
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Relationship, Product
There are certain regulatory features that we have to use in order to meet regulatory requirements...
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Product
In this solution, we can integrate with third-party solutions or outside organizations to share...
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Relationship
We have a dedicated support person from Altera Digital Health who we have had for several years. We...
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Product
Through the years, I have gotten a lot of feedback from our providers and nurses on this solution,...
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Culture, Value
Altera Digital Health’s professional services fees are exorbitant. That has been a real problem...
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Relationship
Altera Digital Health has mainly not kept their promises around development. Another issue has been...
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Product
I think the solution does a very good job with history and audits. Throughout my career with this...
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Relationship
Altera Digital Health doesn’t do much to engage with us as a customer. There is a lack of proactive...
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Operations, Product
The system's ease of use depends on who we ask and their familiarity with systems like Altera...
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Relationship
The vendor is trying very hard to keep up because they are now a C-list celebrity. So they have to work....
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Value
The vendor is pretty good with new technology. Whether we choose to take new technology is really...
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Relationship
Altera Digital Health is very responsive, but some of their responses to problems take a while. A...
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Relationship
I have an executive account manager for Altera Digital Health who I meet with regularly. In terms of...
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Culture, Value
Depending on the nature of a problem or a change that we request, Altera Digital Health always wants...
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Relationship
Nobody keeps all their promises. Altera Digital Health is not perfect on that. Whether they keep all...
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Product
Altera Digital Health could clean up TouchWorks EHR’s ease of use a bit. There are things like...
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Operations
Altera Digital Health hasn’t done any ongoing training. They have trained us on an upgrade with a...
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Relationship, Product
Although Altera Digital Health is doing much better at delivering new technology, they have some...
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Relationship
Altera Digital Health is doing so much better. They have made leaps and bounds, so they have done a...
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Relationship
I would buy TouchWorks EHR again now that the vendor is Altera Digital Health. When the vendor was...
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Relationship, Operations
When Allscripts owned TouchWorks EHR, their application development was all geared toward add-ons...
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Product, Value
Since we are a specialty practice, one thing we like about TouchWorks EHR is that it is configurable...
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Culture, Value
Sometimes the ongoing maintenance costs with TouchWorks EHR make us think that we could buy a whole...
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Relationship
Altera Digital Health does give us a little heads-up that certain services aren't running or that...
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Loyalty
Sometimes Altera Digital Health says that we need to buy their product. And we say that we don't...
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Value
Altera Digital Health avoids charging for every little thing, and that is such a contrast to how it...
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Loyalty, Relationship
Because we are using multiple solutions from Altera Digital Health, it is easier for us to...
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Loyalty, Product
The ease of use of TouchWorks EHR is getting better, but it could use more help in that area. A lot...
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Relationship
The knowledge and involvement of the Altera Digital Health executive team are very impressive. The...
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Loyalty
When we initially bought the Eclipsys system years ago, the whole thought was that it was going to...
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Culture, Value
Altera Digital Health tried to charge for every little thing, but we had a good contract. In terms...
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Value
I would like to see TouchWorks EHR be cheaper. It is very expensive.
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Product
TouchWorks EHR performs as advertised. There is a patient portal that it interacts with, and that is...
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Operations
I am familiar with TouchWorks EHR, and the implementation teams we worked with were responsive. The...
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Value
Sometimes, Altera Digital Health charges us for miscellaneous things, like if we wanted to update...
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Product
We have lots of integrations with TouchWorks EHR, and Altera Digital Health's integration strategy...
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Relationship, Product
TouchWorks EHR meets a lot of our requirements, but there are definitely things that Altera Digital...
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Relationship
Altera Digital Health's support has been getting better. The vendor has good support tickets that...
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Loyalty, Relationship
The change in ownership a few years ago from Allscripts to Altera Digital Health has been a positive...
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Product, Value
TouchWorks EHR is a flexible system, so it allows us to accomplish a lot of the things that we need...
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Loyalty, Value
TouchWorks EHR’s market position makes us a little nervous. We wonder whether we are using a product...
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Relationship, Operations, Product
Recent upgrades for TouchWorks EHR have been much better. There was a patient safety issue that...
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Loyalty, Product
Altera Digital Health is coming out with their own integrated ambient listening solution. It is...
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Loyalty
Altera Digital Health has been in a rut. TouchWorks EHR’s FHIR process has been terrible. But that...
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Commentary Summary
Comment Type Breakout