Touchworks EHR (Allscripts)
Filtered view: All

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
View Advanced Filters
Advanced Filters
Size Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Lessons Learned

If an organization can support Touchworks EHR themselves, then the product will work pretty well....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Allscripts is notorious for buying companies and not changing anything or updating the code....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor charges us for everything. Altera Digital Health's support contract is going up...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Altera Digital Health does not keep their deadlines for delivering new versions and upgrades, and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

Altera Digital Health has pretty decent online tutorial videos and interactive training. Our work...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The technology stack in the EHR is dated, and the product itself is complex. There are a lot of...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Integrating things with Touchworks EHR is more challenging than it should be. We usually get where...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We are able to see patients, so the product works as advertised. When we look at alternatives and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Altera Digital Health is pretty proactive, but they don't always follow through very well. The...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The annual cost of the vendor's support is very expensive. The upgrade costs are also pretty substantial....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The vendor's senior leadership has recently been more engaged in keeping long-term commitments than...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

I would like to see Touchworks EHR have better integration with our speech recognition solution.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor is making improvements in Touchworks EHR. However, it would be hard for me to recommend...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

If we were to roll the clock back to when we bought the product and knew where we were today, we...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

One practice went on to a newer version, and their performance has been impaired for years. The...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

The upgrade process has actually gotten pretty good. The system does meet all of our needs.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

We do most of our own training. Several times, we have engaged the vendor in optimization, but it...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

The vendor is behind in getting to the 21st Century Cures Act deployment. That is creating some...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

The vendor has price transparency in terms of connecting with state registries for controlled...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Unless there are major high-level meetings, we don't really depend on the vendor for much support....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

The vendor does tell us they have a road map. They keep us apprised of what is coming up through...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Our physicians want to leave Touchworks EHR because of the positive things the physicians are...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Touchworks EHR has failed to keep up with changes in technology. We are still working with a...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We are in the process of evaluating whether or not we should continue with Touchworks EHR in light...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

Touchworks EHR is really not suited to large IDNs. The product has failed to grow up, and our...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

From a support standpoint, Altera Digital Health is pretty good. But the support is odd because the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Altera Digital Health is not evolving the product with a comprehensive package. So we have a lot of...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The benefit of the product is the customization and personalization for us. So our informatics team...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

After Altera Digital Health purchased Touchworks EHR, there were some discussions about the vendor...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

The next update for the system will be very telling. It seems like a promising update. The vendor...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The system is friendly when it comes to interfacing with outside products. Interoperability is one...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

On the system's back end, the process of building note forms seems to be very antiquated and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Allscripts is not very good at keeping their promises. They do not deliver solutions in a timely and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Our last upgrade was not perfect, but it went well. Touchworks EHR is very good from an IT...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Integrating Touchworks EHR with other systems and data sharing can be very difficult, time...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

The folks that are more tech savvy can pick up on things in the product, but for folks that aren't...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

I have heard whispers from above that our organization is contemplating a change, but we are in the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Touchworks EHR does some things very well, and it does other things not so well. There are some...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor does very well at delivering functionality to meet our needs for regulatory requirements...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Allscripts does okay with support. The quality of support depends on the complexity of the problem...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor has been going through a lot of change lately due to selling off their EHR business, but...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Maintenance for the product costs so much money, and the vendor just wants the software to be more...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Touchworks EHR is customizable in the sense that the product is personalized. We are able to give...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The system has good outreach abilities, and it allows us to set schedules. For example, we can pull...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

The Altera Digital Health sales team did a very good job of convincing us that Touchworks EHR would...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Information interoperability is a real challenge with Touchworks EHR because we have different...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We tried to move the ambulatory practices from Touchworks EHR to another solution, but that failed...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Altera Digital Health definitely nickel-and-dimes us. They don't charge us for upgrades or software...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We are a hosted site, so the vendor monitors a lot of our servers. There are times when they will...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our main account executive doesn't interact with us much. They only ever reach out to us when they...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

In a year from now, I hope that we will have moved away from Touchworks EHR and be on another...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

In the past, if we had an issue with any of the vendor's modules, we could go through certain...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Altera Digital Health hardly has any new technology or new features. They haven't presented anything...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

We don't pay as much as I thought we did for the product, but the lower price would explain the low...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The challenge that we face with Altera Digital Health is that they don't have skilled resources. The...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our system has not been stable since the implementation. The instability has been going on for...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We don't get a lot of training from Altera Digital Health because it is very expensive.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

We are going to be continuing with TouchWorks EHR for the foreseeable future. If we were starting...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor has good project management. They tend to do a good job of defining upgrade projects,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

For the training, the vendor could do a better job of recommending best practices and training...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product does an adequate job based on what it is intended to do. TouchWorks EHR has a lot of...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Allscripts should look into providing training documents. As of right now, the vendor doesn't...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Allscripts could be better about listening more to the client's needs and could be more open to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Allscripts isn't usually great with responsiveness. They are infamous for stating that they are...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The system integrates decently with our other products, and those integrations work well. The system...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Allscripts tries to fix things, but half the time, they don't even know why we are seeing the issues...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Allscripts' vision is good, but they need to work on their delivery of upgrades and features. One...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

If we need a report that could be very simply pulled out of the system, Allscripts will charge us...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

TouchWorks EHR is an easy application to use, but we have had many issues that have forced us to log...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Allscripts could be better about being open and stating that they are extremely busy and that some...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We recently upgraded to the newest version of TouchWorks EHR, and it has been horrible. It has some...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor doesn't keep their promises in terms of providing us with a quality product and resolving...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would like to see a big improvement in the performance of the system. When we put information into...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor delivers new technology, but it isn't successful. We have been struggling with the product....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like the idea behind the notes and the way they are structured. I like having an app for users and...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I work with the clinical side of the product that pulls reports such as patient lists. I would like...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

When we need to make a change in another system that has to fit into Allscripts' system, Allscripts...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is a top-of-the-line EHR, and very few of our nurses know all of the system's bells and...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We really need an embedded care plan in the product that is personalized to each patient. That would...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I can't even name our support technician from the vendor. We have no relationship with them. I am...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Allscripts definitely needs to improve the product's ease of use for our providers and nursing staff...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

TouchWorks EHR is very customizable. We have some nurses in our IT department who have worked with...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Upgrades need to be better tested before they are put into live environments. Many times, we have...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Sometimes we wait one or two days for a support case to be picked up. We often hear from Allscripts...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

One of the toughest things for us within TouchWorks EHR is reportability. I should be able to run...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor's level of support needs to improve. We have been down on the system recently, and we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor put out a message last year that was handled very poorly, and it ended up being extremely...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We cannot continue with the way things have been. When we have an issue, we would like to see the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

If we end up staying with Allscripts and they are able to retain us, I predict that our satisfaction...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

There are a lot of things in TouchWorks EHR that we don't use because of the type of facility we...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

My recommendation to the vendor would be to fix the bugs in their system. We pay a lot of money for...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Allscripts is trying to catch up. They made some technical changes in their systems with one of...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Service and Support

Allscripts has had a lot of turnover. The support is not as good as it used to be. We have heard of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

TouchWorks EHR was supposed to have been developed specifically for providers to make their lives...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

TouchWorks EHR is an enterprise-grade EHR. It has vast capabilities and a ton of underlying...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The vendor has a pretty robust set of integration capabilities. There are a few different components...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

In the years that I have dealt with the system, I haven't seen anything earth shattering that seemed...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Allscripts' support people fall victim to something that a lot of other support people fall victim...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When there are issues that affect multiple Allscripts customers simultaneously, the vendor is very...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

TouchWorks EHR is a good system. The problem we have at our site is that we have a couple of EMR...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The revenue cycle piece in TouchWorks EHR is not Allscripts' strong point. We need to see more...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

TouchWorks EHR has a strong documentation function. The tool works very well, and users are using it...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Allscripts has had real challenges with modernizing their capabilities. Unfortunately, we haven't...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We have been waiting for a few years, but the next upgrade will let us get rid of our current...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

We have a very good relationship with the vendor's support people. If there is a defect, we receive...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

We have excellent access to the vendor's executives. The layer of executives up to the people who...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

There is a bit of a gap between Allscripts' support organization and their development organization....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We decided not to go with the combined EHR for inpatient and outpatient. It would be very hard for...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

Allscripts has been showing us pieces of what they are going to deliver. There is a major branch off...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Win/Loss - Why they were selected (by current clients)

We had a few systems, and we chose to stick with TouchWorks EHR because it was the biggest one we...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Lessons Learned

If I were starting over, I would go with Epic instead of Allscripts. Allscripts didn't do anything...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Allscripts keeps their promises. That is partly because I hold Allscripts to things. I am very...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Sales and Contracting

TouchWorks EHR does what Allscripts says it does. They don't market anything it doesn't do. The...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Allscripts hasn’t done a lot with their portal, and they don't have a strong patient engagement tool...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Allscripts is Johnny-on-the-spot when we call them for something. A few years ago, they put in...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Allscripts changed their entire platform from an Internet Explorer-based TouchWorks product to a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

We had a lot of delays with upgrades simply because Allscripts had problems with upgrades. Granted,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Interfacing and Integration

We still deal with problems from the lack of true integration between TouchWorks EHR and Sunrise....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

We built several things ourselves because we got tired of waiting for Allscripts to develop those...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

We haven't had to deal with the nickel-and-diming simply because of our contract, but there are...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

We continue to have technical problems from time to time. Right now, we have been working on an...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Everything is pretty cool with Allscripts. We have been maintaining the system in terms of versions....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Allscripts has transitioned a lot of support from out of the states with their long-established...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Lessons Learned

Allscripts could be making it easier for the physician to document. Anything that we can do to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Allscripts has changed their training process to be more hands on with people on-site. There is more...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We want Allscripts to reduce the click count for the EHR. They could continue to tweak the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Allscripts keeps most of their promises but not all of them. There are issues with bug fixes. But...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Allscripts parades all the new features coming in a new version of TouchWorks EHR. The new features...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Allscripts hasn’t provided any new training beyond the go-live. It would be beneficial to get...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Since we have moved to the TouchWorks EHR environment, Allscripts has been good about being...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I used to be in Allscripts’ corner, but they have really deflated me. From an EHR standpoint, the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have no idea where Allscripts is heading. They don't communicate. I would like to see Allscripts...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We must escalate our issues with Allscripts because they aren't fixing anything. When we escalate,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

TouchWorks EHR is easy to use, and it is customizable. We can build screens and menus that meet our...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Allscripts is keeping up with CMS and government requirements, but they aren't looking to advance...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We want the system to allow for OCR searching within the application, and we want the user setup to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles