TouchWorks EHR Commentary

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If I were picking a system today, I wouldn't select TouchWorks EHR because we really need a...

Altera Digital Health has a regular support channel, but there are also people at different...

The speed of Altera Digital Health's development could be a little faster. It feels like they are a...

At this point, Altera Digital Health knows we're not a go-forward client, so they're not extremely...

Altera Digital Health has done a number of things over the last several years that have been pretty...

Most EHRs are documentation systems. It's how we document as well as do orders and things like that....

We have good relationships with directors and senior people throughout Altera Digital Health. If we...

How quickly Altera Digital Health’s support gets back to us might depend on the complexity of the...

TouchWorks EHR does okay with scaling to a large practice. I like the flexibility of the application...

Altera Digital Health does a very good job with updates in terms of informing us of what we need to...

TouchWorks EHR is really complicated. We've actually built our own software platform that integrates...

I solve most tickets that I put in with Altera Digital Health myself because they can't figure the...

TouchWorks EHR is a dying product, and the community is dying. I don't know how many users are left,...

For training, Altera Digital Health has a library with videos. They also do virtual, instructor-led...

There are a couple of people from Altera Digital Health who are fantastic and actually put their...

We have been very transparent with the vendor about why we are transitioning to a different EHR....

Right now, what we are running into is that there has been a separation between Altera Digital...

Altera Digital Health’s innovation has improved since the transition from Allscripts. The upgrade...

Part of why I like TouchWorks EHR is that I have been around it for many years, so I know it like...

Since Altera Digital Health took over, there have been a lot of surprise fee increases. When it...

Every client of Altera Digital Health has to have a salesperson. I worked with this person even...

I think TouchWorks EHR is very useful in an ambulatory setting. It is user intuitive and adapts to...

TouchWorks EHR is pretty much a static product. I got basic training on how to use the product, but...

We are leaving TouchWorks EHR because we have been bought by a company, and they are on another...

We are looking at other EHRs because we are seeing that TouchWorks EHR is just not keeping up with...

Altera Digital Health was going to have an integration with TouchWorks EHR and an ambient listening...

We had a recent upgrade that was rough. The vendor got some of our issues resolved with a hot fix,...

TouchWorks EHR was built like an EHR was supposed to be built back in 2000. It holds and provides...

Our partnership with Altera Digital Health has been fairly good. However, since the vendor knows we...

Altera Digital Health's training doesn't exist. The vendor used to offer on-site training with...

Back when we made the decision to purchase TouchWorks EHR, it was a leading system. The number one...

The biggest thing Altera Digital Health could improve would be to listen to their customers. In the...

We are leaving Altera Digital Health. I think the issue is that they are behind and playing...

TouchWorks EHR is pretty straightforward in most respects, but it is an EHR, and they are all...

Ever since the TouchWorks EHR product was split off from Allscripts and became part of Altera...

TouchWorks EHR is probably a pretty difficult sell right now just because Altera Digital Health...

There are not a lot of good end-user training options. Altera Digital Health is working on that, so...

I don't know that any EHR vendor avoids charging for every little thing, so Altera Digital Health is...

With technology, it is hard to run as fast as everybody else. Altera Digital Health has made...

Altera Digital Health should embed the patient communications, portal, and self-scheduling piece,...

Altera Digital Health has a very good process for the implementation. We have seen a lot of...

To stay in business, the vendor must continue at the same pace because it isn't just the product or...

Our recent experience with Altera Digital Health has been good. We were waiting to see what things...

I would not buy TouchWorks EHR again. The market primarily plays into that decision. It is hard to...

TouchWorks EHR is stable. Anything the vendor buys, they will fix. In the newer version of the...

We had pretty much no issues with Altera Digital Health's support. The vendor had some issues way...

TouchWorks EHR is a great product. It is almost too good because it gives us a lot of choices.

Things are going well with TouchWorks EHR. I do feel there are some issues with functionality here...

The benefit of having multiple solutions from Altera Digital Health is the convenience of different...

We do our scheduling on another platform because of the complex features that TouchWorks EHR lacks....

We have a new Altera Digital Health client success manager, and we are getting what we need from...

I told Altera Digital Health that they need to do a better job of promoting new features and...