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TouchWorks EHR Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Relationship, Product

I don't recommend TouchWorks EHR. Our biggest issue is that the vendor isn't just Allscripts. They...

Jul 2024
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(0)
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Director

Relationship

Altera Digital Health doesn't really seem to be too interested in hearing their customers' voices....

Jul 2024
||
(0)
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Director

Operations

I wasn't involved with any of the vendor's initial training, but we have had one training session...

Jul 2024
||
(0)
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Director

Relationship, Value

I have worked with Altera Digital Health for several years at this point. The vendor charges a good...

Jul 2024
||
(0)
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Director

Product

TouchWorks EHR meets our needs when it comes to documentation, order captures, and reminders for...

Jul 2024
||
(0)
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Director

Loyalty, Product

We are currently having some network and performance issues that cause us to have the blue circle of...

Jul 2024
||
(0)
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Director

Loyalty

We are going to transition to a newer version of the product, and the vendor is definitely engaged...

Jul 2024
||
(0)
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Director

Loyalty, Product

With TouchWorks EHR, we have the ability to customize things, add orders as requested by physicians,...

Jul 2024
||
(0)
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Manager

Relationship, Product

We have been trying to upgrade TouchWorks EHR from our current version to the next version. It has...

Jul 2024
||
(0)
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Manager

Relationship

Altera Digital Health has been going through a tough transition from Allscripts for the past few...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship

Altera Digital Health is in a huge amount of transition right now because they still have a working...

Jul 2024
||
(0)
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Analyst/Coordinator

Operations

Training is an area Altera Digital Health could really improve in. They are trying more to engage...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

I can see inconsistencies between different Altera Digital Health clients implementing the exact...

Jul 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

The problem we have is that some of the technology in TouchWorks EHR is antiquated. There are a lot...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

I truly hate the TouchWorks EHR client portal. The client portal is really designed for Altera...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

I love the current ability to do things in TouchWorks EHR, like accessing the chart from within the...

Jul 2024
||
(0)
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Director

Product

Things are pretty much in a steady state with TouchWorks EHR. It is firmly in an okay category. It...

Jun 2024
||
(0)
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Director

Loyalty, Product

We really do want to have a comprehensive EHR from Altera Digital Health across inpatient and...

Jun 2024
||
(0)
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Analyst/Coordinator

Product

The product is great for folks such as us who want to customize the system. It is customizable, and...

Jun 2024
||
(0)
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Analyst/Coordinator

Culture, Value

Since Altera Digital Health took over the product, it has been significantly better than it used to...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

Altera Digital Health is somewhat proactive in that they tell us, for example, that there was a...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship, Value

Altera Digital Health’s timelines in terms of their support are not good. When they say they will...

Jun 2024
||
(0)
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Analyst/Coordinator

Value

Altera Digital Health charges us for every little thing. We pay a maintenance fee, and one would...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

Altera Digital Health doesn't respond in a timely manner. When they do respond, they ask questions....

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

Altera Digital Health’s support will respond to my emails or calls, but that doesn't always move...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

The product does what it needs to do, and it is not a bad product. The support is ridiculously bad,...

Jun 2024
||
(0)
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Analyst/Coordinator

Operations

We recently had an upgrade that was amazing. It was unbelievably terrific. We could not say enough...

Jun 2024
||
(0)
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COO

Loyalty, Value

Cost is a big factor in keeping TouchWorks EHR long term. Epic's EHR costs like five times more than...

May 2024
||
(0)
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COO

Loyalty, Product

TouchWorks EHR’s product quality is better than the middle of the road. It is just not great yet....

May 2024
||
(0)
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COO

Loyalty, Product, Value

Altera Digital Health is chasing after government regulations. Every EHR vendor has to do that. But...

May 2024
||
(0)
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COO

Value

There is a lot of community access that people ask for with TouchWorks EHR, and the third-party...

May 2024
||
(0)
 Thank you  Helpful

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COO

Relationship

The support team at Altera Digital Health will get back to us quickly; they just can't always fix...

May 2024
||
(0)
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Director

Operations

We tend to go outside of Altera Digital Health's system to get what we need. We find firms to help...

Apr 2024
||
(0)
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 or  to see details.

Director

Value

TouchWorks EHR is overpriced. Altera Digital Health will charge an organization quite a bit if they...

Apr 2024
||
(0)
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 or  to see details.

Director

Product

I would like to see Altera Digital Health's database structure be improved. It is hard to find...

Apr 2024
||
(0)
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Director

Product

Altera Digital Health has a product that meets the needs of our specialty group. It is really the...

Apr 2024
||
(0)
 Thank you  Helpful

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COO

Relationship, Product

Over the last couple of years, we have found that upgrading TouchWorks EHR takes forever. That...

Apr 2024
||
(0)
 Thank you  Helpful

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COO

Loyalty, Product

TouchWorks EHR has been difficult to use. Over the last few years, we have had memory-compression...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We want to work with Altera Digital Health to make their product better, mainly because we know it...

Apr 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations, Product

The last year and a half have been incredibly difficult. The transition from v.19.4 to v.22.1 was...

Apr 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Value

The vendor’s need to introduce pharmaceutical ads to pay for development to improve the product is...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

We had to ask for best practices after a recent upgrade and pay for help because our physicians were...

Apr 2024
||
(0)
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Manager

Loyalty, Product

There are a lot of big enhancement changes coming in TouchWorks EHR. With a previous upgrade, some...

Feb 2024
||
(0)
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Manager

Product

Sometimes things go to development, and then we don't hear anything else about them, and the vendor...

Feb 2024
||
(0)
 Thank you  Helpful

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Manager

Operations

Altera Digital Health doesn't really offer a lot of training, and the learning center is not robust....

Feb 2024
||
(0)
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 or  to see details.

Manager

Product

There are several parts of TouchWorks EHR that we can’t use because they are not working...

Feb 2024
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product

We turned dbMotion off because it didn't work very well at all in our environment; it didn't allow...

Feb 2024
||
(0)
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Analyst/Coordinator

Operations, Product

When we are training an end user on TouchWorks EHR, the system makes sense and is very easy to...

Feb 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

The support from Altera Digital Health is kind of lacking, and sometimes they take a while to get...

Feb 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

We have had to go to our account manager for help with some things, and they have been phenomenal. I...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Altera Digital Health needs to make some improvements. For example, they need to improve their notes...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I think TouchWorks EHR could be a very valuable product for a small private medical office or a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

The communication we get from Altera Digital Health's sales team is great, but the communication we...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Loyalty

TouchWorks EHR was so dissatisfying to us that we have actually invested a lot of time in developing...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship, Product

The biggest strength is that we are a hosted customer; that piece is very reliable. I work directly...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Culture, Relationship

The vendor has definitely not kept their promises. Things were not delivered when we were supposed...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Value

Altera Digital Health charges for all the updates, and that is annoying. It is really sad that I...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Altera Digital Health is proactive because they reach out to us about issues, try to get ahead of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

The vendor needs to work on developing their internal structure. That includes their sales and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Altera Digital Health's key strengths are that they try to be as open and transparent as possible....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Altera Digital Health has a lot of staff members who are inexperienced. The vendor could improve by...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

We really don't feel like Altera Digital Health is progressing or innovating Touchworks EHR. R&D has...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We rarely see Altera Digital Health working on integration with any of the newer platforms out there...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

There has been a little more development on the Touchworks EHR side recently, but we still have a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Touchworks EHR is definitely a big contributing factor to provider burnout. It isn't the sole...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship

Our biggest fear is sticking with Altera Digital Health, having something major happen suddenly, and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Our relationship with Altera Digital Health has been difficult. We went through a major upgrade, and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our recent upgrade of Touchworks EHR was a big change, and I was very excited about taking advantage...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

Right now, there is a lot of innovation happening among the bigger players in the market. Altera...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Touchworks EHR has had integration capacity for several years. It is a little dated, but it works...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Altera Digital Health is so far down the hole with their system right now that just getting out of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Altera Digital Health’s new management appears to care a lot more about their customers than their...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

There has been some improvement with Altera Digital Health. Our situation with Altera Digital Health...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

I would not choose Touchworks EHR again, and that decision has to do with the transition from...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Things sometimes break because the system is complicated, but in general, Touchworks EHR is very...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It takes much longer to get outside integrations working properly with Altera Digital Health than it...

Sep 2023
||
(0)
 Thank you  Helpful

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Director

Product

Prior authorization is a big thing for us, and Altera Digital Health has a module for that, but they...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Altera Digital Health tries to get out in front of things. I can call my account executive, and they...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Altera Digital Health is continually losing market share, with good reason. For a company of their...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Altera Digital Health’s professional services fees are outrageous, and they are completely opaque....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We don't have as much interaction with the vendor now that we are no longer hosted by them. We used...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The EHR runs itself with good physicians who have been using it for many years, and everybody is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We would shop around if we had to replace Touchworks EHR, but we would consider Altera Digital...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Altera Digital Health is improving, and I think they will continue to get better.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The EHR has been very stable, and we have had the same product for many years. Altera Digital Health...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Altera Digital Health is not meeting all of our needs. We need the ability to send CPT codes on the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Altera Digital Health does not always hit the deadlines for the number of days that they promise to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

It seems like Altera Digital Health has gone to a modular approach, and we are getting...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The most recent upgrade with Altera Digital Health was really clean and added some new functionality....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Altera Digital Health is a much better company to work with than our previous vendor was. Some of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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