TouchWorks EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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COO

Loyalty, Value

Cost is a big factor in keeping TouchWorks EHR long term. Epic's EHR costs like five times more than...

May 2024
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COO

Loyalty, Product

TouchWorks EHR’s product quality is better than the middle of the road. It is just not great yet....

May 2024
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COO

Loyalty, Product, Value

Altera Digital Health is chasing after government regulations. Every EHR vendor has to do that. But...

May 2024
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COO

Value

There is a lot of community access that people ask for with TouchWorks EHR, and the third-party...

May 2024
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COO

Relationship

The support team at Altera Digital Health will get back to us quickly; they just can't always fix...

May 2024
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Director

Operations

We tend to go outside of Altera Digital Health's system to get what we need. We find firms to help...

Apr 2024
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Director

Value

TouchWorks EHR is overpriced. Altera Digital Health will charge an organization quite a bit if they...

Apr 2024
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Director

Product

I would like to see Altera Digital Health's database structure be improved. It is hard to find...

Apr 2024
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Director

Product

Altera Digital Health has a product that meets the needs of our specialty group. It is really the...

Apr 2024
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COO

Relationship, Product

Over the last couple of years, we have found that upgrading TouchWorks EHR takes forever. That...

Apr 2024
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COO

Loyalty, Product

TouchWorks EHR has been difficult to use. Over the last few years, we have had memory-compression...

Apr 2024
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Analyst/Coordinator

Loyalty

We want to work with Altera Digital Health to make their product better, mainly because we know it...

Apr 2024
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Analyst/Coordinator

Operations, Product

The last year and a half have been incredibly difficult. The transition from v.19.4 to v.22.1 was...

Apr 2024
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Analyst/Coordinator

Value

The vendor’s need to introduce pharmaceutical ads to pay for development to improve the product is...

Apr 2024
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Analyst/Coordinator

Loyalty, Product

We had to ask for best practices after a recent upgrade and pay for help because our physicians were...

Apr 2024
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Manager

Loyalty, Product

There are a lot of big enhancement changes coming in TouchWorks EHR. With a previous upgrade, some...

Feb 2024
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Manager

Product

Sometimes things go to development, and then we don't hear anything else about them, and the vendor...

Feb 2024
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Manager

Operations

Altera Digital Health doesn't really offer a lot of training, and the learning center is not robust....

Feb 2024
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Manager

Product

There are several parts of TouchWorks EHR that we can’t use because they are not working...

Feb 2024
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Manager

Loyalty, Product

We turned dbMotion off because it didn't work very well at all in our environment; it didn't allow...

Feb 2024
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Analyst/Coordinator

Operations, Product

When we are training an end user on TouchWorks EHR, the system makes sense and is very easy to...

Feb 2024
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Analyst/Coordinator

Relationship

The support from Altera Digital Health is kind of lacking, and sometimes they take a while to get...

Feb 2024
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Analyst/Coordinator

Relationship

We have had to go to our account manager for help with some things, and they have been phenomenal. I...

Feb 2024
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Analyst/Coordinator

Loyalty, Product

Altera Digital Health needs to make some improvements. For example, they need to improve their notes...

Feb 2024
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Director

Loyalty, Product

I think TouchWorks EHR could be a very valuable product for a small private medical office or a...

Feb 2024
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Director

Culture, Relationship

The communication we get from Altera Digital Health's sales team is great, but the communication we...

Feb 2024
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CTO

Loyalty

TouchWorks EHR was so dissatisfying to us that we have actually invested a lot of time in developing...

Jan 2024
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CTO

Relationship, Product

The biggest strength is that we are a hosted customer; that piece is very reliable. I work directly...

Jan 2024
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CTO

Culture, Relationship

The vendor has definitely not kept their promises. Things were not delivered when we were supposed...

Jan 2024
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CTO

Value

Altera Digital Health charges for all the updates, and that is annoying. It is really sad that I...

Jan 2024
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Director

Relationship

Altera Digital Health is proactive because they reach out to us about issues, try to get ahead of...

Jan 2024
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Director

Culture

The vendor needs to work on developing their internal structure. That includes their sales and...

Jan 2024
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Director

Loyalty, Relationship

Altera Digital Health's key strengths are that they try to be as open and transparent as possible....

Jan 2024
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Director

Relationship, Operations

Altera Digital Health has a lot of staff members who are inexperienced. The vendor could improve by...

Jan 2024
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CMIO

Relationship, Product

We really don't feel like Altera Digital Health is progressing or innovating Touchworks EHR. R&D has...

Oct 2023
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CMIO

Loyalty, Product

We rarely see Altera Digital Health working on integration with any of the newer platforms out there...

Oct 2023
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CMIO

Product

There has been a little more development on the Touchworks EHR side recently, but we still have a...

Oct 2023
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CMIO

Product

Touchworks EHR is definitely a big contributing factor to provider burnout. It isn't the sole...

Oct 2023
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CMIO

Loyalty, Relationship

Our biggest fear is sticking with Altera Digital Health, having something major happen suddenly, and...

Oct 2023
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Manager

Relationship, Operations

Our relationship with Altera Digital Health has been difficult. We went through a major upgrade, and...

Oct 2023
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Manager

Product

Our recent upgrade of Touchworks EHR was a big change, and I was very excited about taking advantage...

Oct 2023
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Manager

Loyalty, Relationship, Product

Right now, there is a lot of innovation happening among the bigger players in the market. Altera...

Oct 2023
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Manager

Loyalty, Product

Touchworks EHR has had integration capacity for several years. It is a little dated, but it works...

Oct 2023
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Manager

Loyalty, Product

Altera Digital Health is so far down the hole with their system right now that just getting out of...

Oct 2023
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VP/Other Executive

Relationship

Altera Digital Health’s new management appears to care a lot more about their customers than their...

Oct 2023
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VP/Other Executive

Relationship, Product

There has been some improvement with Altera Digital Health. Our situation with Altera Digital Health...

Oct 2023
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(0)
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Director

Relationship, Relationship, Value, Value

I would not choose Touchworks EHR again, and that decision has to do with the transition from...

Sep 2023
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Director

Product, Product

Things sometimes break because the system is complicated, but in general, Touchworks EHR is very...

Sep 2023
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Director

Product, Product

It takes much longer to get outside integrations working properly with Altera Digital Health than it...

Sep 2023
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Director

Product, Product

Prior authorization is a big thing for us, and Altera Digital Health has a module for that, but they...

Sep 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

Altera Digital Health tries to get out in front of things. I can call my account executive, and they...

Sep 2023
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Director

Product

Altera Digital Health is continually losing market share, with good reason. For a company of their...

Sep 2023
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Director

Value

Altera Digital Health’s professional services fees are outrageous, and they are completely opaque....

Sep 2023
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Director

Relationship

We don't have as much interaction with the vendor now that we are no longer hosted by them. We used...

Sep 2023
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Director

Value

The EHR runs itself with good physicians who have been using it for many years, and everybody is...

Sep 2023
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Manager

Loyalty

We would shop around if we had to replace Touchworks EHR, but we would consider Altera Digital...

Aug 2023
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(0)
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Manager

Loyalty

Altera Digital Health is improving, and I think they will continue to get better.

Aug 2023
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(0)
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CIO

Product, Product

The EHR has been very stable, and we have had the same product for many years. Altera Digital Health...

Aug 2023
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CIO

Product, Product

Altera Digital Health is not meeting all of our needs. We need the ability to send CPT codes on the...

Aug 2023
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CIO

Relationship, Relationship, Product, Product

Altera Digital Health does not always hit the deadlines for the number of days that they promise to...

Aug 2023
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CIO

Value, Value

It seems like Altera Digital Health has gone to a modular approach, and we are getting...

Aug 2023
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(0)
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CIO

Product, Product

The most recent upgrade with Altera Digital Health was really clean and added some new functionality....

Aug 2023
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(0)
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CIO

Relationship

Altera Digital Health is a much better company to work with than our previous vendor was. Some of...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

I really like Touchworks EHR, mostly because it allows a lot of customization. I cannot say how...

Jun 2023
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Analyst/Coordinator

Loyalty, Relationship

Altera Digital Health is keeping all their promises for the product. I think they are in the same...

Jun 2023
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(0)
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Analyst/Coordinator

Culture, Value

There are lots of things Altera Digital Health wants to charge for if we want additional things...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

I would like to see more timely responses to our questions during the upgrade process. Right now,...

Jun 2023
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Analyst/Coordinator

Relationship, Operations

Altera Digital Health’s performance is good. I know they are working on that. The vendor has a new...

Jun 2023
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(0)
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Analyst/Coordinator

Loyalty

I look forward to Altera Digital Health working on facilitating interoperability with other systems...

Jun 2023
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Analyst/Coordinator

Relationship

The one thing I always encourage people to do is to have a weekly call with their support people,...

Jun 2023
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