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TouchWorks EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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VP/Other Executive

Loyalty, Product

TouchWorks EHR is not integrating the way we would like it to, and we have had to do a lot of...

Mar 2025
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Director

Loyalty, Product

We are evaluating replacing TouchWorks EHR because of some system processes. There are a lot of...

Mar 2025
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Director

Operations, Product

The TouchWorks EHR product is intuitive. It is clear and not difficult to maneuver. That is the one...

Mar 2025
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Director

Relationship

We want Altera Digital Health to listen to us. We have told them our goals, and they have come...

Mar 2025
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Director

Relationship

When we log a case with Altera Digital Health's support people, we get a canned response letting us...

Mar 2025
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Director

Value

When we look at other vendors, we have a very good price with Altera Digital Health.

Mar 2025
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Director

Product

Altera Digital Health has AI notes and some other stuff that looks promising. And if they do...

Mar 2025
||
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Director

Relationship, Operations

Altera Digital Health needs to give us a little more support with upgrades. We have a standing call...

Mar 2025
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Director

Relationship

Altera Digital Health is as invested in the success of our patients as we are, and I can’t say that...

Jan 2025
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Director

Relationship, Product

When we were introduced to Altera Digital Health, they said they were going to have a strong focus...

Jan 2025
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Director

Loyalty, Relationship, Product

Altera Digital Health has talked to us about the AI tool they are going to put into TouchWorks EHR,...

Jan 2025
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Director

Relationship

We were told that we were starting from square one with Altera Digital Health, so we tried to feel...

Jan 2025
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Director

Product

TouchWorks EHR is pretty good at reporting things like labs. We can pretty easily find lots of...

Jan 2025
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Director

Loyalty, Operations

Altera Digital Health’s AI note is probably the biggest thing that can be improved. I know they are...

Jan 2025
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Director

Loyalty

TouchWorks EHR has actually been doing a lot better since the vendor got bought out. I haven't seen...

Jan 2025
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Director

Relationship

Generally speaking, we get low-level support from India for TouchWorks EHR, and it only works for...

Jan 2025
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Director

Value

I would buy this solution again because of the value. However, all of our prices went up...

Jan 2025
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CIO

Loyalty, Relationship

Altera Digital Health didn’t always keep their promises before, but they absolutely do now. And part...

Sep 2024
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CIO

Value

The charging didn't used to be as good because Allscripts had this system where we would get like a...

Sep 2024
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CIO

Loyalty, Product

When Altera Digital Health purchased TouchWorks EHR, their customers used many versions. The vendor...

Sep 2024
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CIO

Operations

In our last upgrade, the training wasn't comprehensive enough. And the training was long. We ended...

Sep 2024
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CIO

Relationship, Product

Altera Digital Health follows the Cures Act and other requirements like the Direct Project and FHIR....

Sep 2024
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CIO

Product

Altera Digital Health is going the right way, but they haven't gotten there completely to help us...

Sep 2024
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CIO

Relationship, Value

Altera Digital Health is very responsive. They are always telling us what is up. I get texts all the...

Sep 2024
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Director

Relationship, Product

I don't recommend TouchWorks EHR. Our biggest issue is that the vendor isn't just Allscripts. They...

Jul 2024
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Director

Relationship

Altera Digital Health doesn't really seem to be too interested in hearing their customers' voices....

Jul 2024
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Director

Operations

I wasn't involved with any of the vendor's initial training, but we have had one training session...

Jul 2024
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Director

Relationship, Value

I have worked with Altera Digital Health for several years at this point. The vendor charges a good...

Jul 2024
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Director

Product

TouchWorks EHR meets our needs when it comes to documentation, order captures, and reminders for...

Jul 2024
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Director

Loyalty, Product

We are currently having some network and performance issues that cause us to have the blue circle of...

Jul 2024
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Director

Loyalty

We are going to transition to a newer version of the product, and the vendor is definitely engaged...

Jul 2024
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Director

Loyalty, Product

With TouchWorks EHR, we have the ability to customize things, add orders as requested by physicians,...

Jul 2024
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Manager

Relationship, Product

We have been trying to upgrade TouchWorks EHR from our current version to the next version. It has...

Jul 2024
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Manager

Relationship

Altera Digital Health has been going through a tough transition from Allscripts for the past few...

Jul 2024
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Analyst/Coordinator

Relationship

Altera Digital Health is in a huge amount of transition right now because they still have a working...

Jul 2024
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Analyst/Coordinator

Operations

Training is an area Altera Digital Health could really improve in. They are trying more to engage...

Jul 2024
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Analyst/Coordinator

Relationship, Product

I can see inconsistencies between different Altera Digital Health clients implementing the exact...

Jul 2024
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Analyst/Coordinator

Loyalty, Product

The problem we have is that some of the technology in TouchWorks EHR is antiquated. There are a lot...

Jul 2024
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Analyst/Coordinator

Product

I truly hate the TouchWorks EHR client portal. The client portal is really designed for Altera...

Jul 2024
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Analyst/Coordinator

Product

I love the current ability to do things in TouchWorks EHR, like accessing the chart from within the...

Jul 2024
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Director

Product

Things are pretty much in a steady state with TouchWorks EHR. It is firmly in an okay category. It...

Jun 2024
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Director

Loyalty, Product

We really do want to have a comprehensive EHR from Altera Digital Health across inpatient and...

Jun 2024
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(0)
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Analyst/Coordinator

Product

The product is great for folks such as us who want to customize the system. It is customizable, and...

Jun 2024
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Analyst/Coordinator

Culture, Value

Since Altera Digital Health took over the product, it has been significantly better than it used to...

Jun 2024
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Analyst/Coordinator

Relationship

Altera Digital Health is somewhat proactive in that they tell us, for example, that there was a...

Jun 2024
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Analyst/Coordinator

Relationship, Value

Altera Digital Health’s timelines in terms of their support are not good. When they say they will...

Jun 2024
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Analyst/Coordinator

Value

Altera Digital Health charges us for every little thing. We pay a maintenance fee, and one would...

Jun 2024
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(0)
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Analyst/Coordinator

Relationship

Altera Digital Health doesn't respond in a timely manner. When they do respond, they ask questions....

Jun 2024
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(0)
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Analyst/Coordinator

Relationship

Altera Digital Health’s support will respond to my emails or calls, but that doesn't always move...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

The product does what it needs to do, and it is not a bad product. The support is ridiculously bad,...

Jun 2024
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(0)
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Analyst/Coordinator

Operations

We recently had an upgrade that was amazing. It was unbelievably terrific. We could not say enough...

Jun 2024
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(0)
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COO

Loyalty, Value

Cost is a big factor in keeping TouchWorks EHR long term. Epic's EHR costs like five times more than...

May 2024
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(0)
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COO

Loyalty, Product

TouchWorks EHR’s product quality is better than the middle of the road. It is just not great yet....

May 2024
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(0)
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COO

Loyalty, Product, Value

Altera Digital Health is chasing after government regulations. Every EHR vendor has to do that. But...

May 2024
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(0)
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COO

Value

There is a lot of community access that people ask for with TouchWorks EHR, and the third-party...

May 2024
||
(0)
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COO

Relationship

The support team at Altera Digital Health will get back to us quickly; they just can't always fix...

May 2024
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(0)
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Director

Operations

We tend to go outside of Altera Digital Health's system to get what we need. We find firms to help...

Apr 2024
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(0)
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Director

Value

TouchWorks EHR is overpriced. Altera Digital Health will charge an organization quite a bit if they...

Apr 2024
||
(0)
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Director

Product

I would like to see Altera Digital Health's database structure be improved. It is hard to find...

Apr 2024
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(0)
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Director

Product

Altera Digital Health has a product that meets the needs of our specialty group. It is really the...

Apr 2024
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(0)
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COO

Relationship, Product

Over the last couple of years, we have found that upgrading TouchWorks EHR takes forever. That...

Apr 2024
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(0)
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COO

Loyalty, Product

TouchWorks EHR has been difficult to use. Over the last few years, we have had memory-compression...

Apr 2024
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Analyst/Coordinator

Loyalty

We want to work with Altera Digital Health to make their product better, mainly because we know it...

Apr 2024
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(0)
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Analyst/Coordinator

Operations, Product

The last year and a half have been incredibly difficult. The transition from v.19.4 to v.22.1 was...

Apr 2024
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(0)
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Analyst/Coordinator

Value

The vendor’s need to introduce pharmaceutical ads to pay for development to improve the product is...

Apr 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

We had to ask for best practices after a recent upgrade and pay for help because our physicians were...

Apr 2024
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