Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship
Altera Digital Health didn’t always keep their promises before, but they absolutely do now. And part...
Login or Create an Account to see details.
Value
The charging didn't used to be as good because Allscripts had this system where we would get like a...
Login or Create an Account to see details.
Loyalty, Product
When Altera Digital Health purchased TouchWorks EHR, their customers used many versions. The vendor...
Login or Create an Account to see details.
Operations
In our last upgrade, the training wasn't comprehensive enough. And the training was long. We ended...
Login or Create an Account to see details.
Relationship, Product
Altera Digital Health follows the Cures Act and other requirements like the Direct Project and FHIR....
Login or Create an Account to see details.
Product
Altera Digital Health is going the right way, but they haven't gotten there completely to help us...
Login or Create an Account to see details.
Relationship, Value
Altera Digital Health is very responsive. They are always telling us what is up. I get texts all the...
Login or Create an Account to see details.
Relationship, Product
I don't recommend TouchWorks EHR. Our biggest issue is that the vendor isn't just Allscripts. They...
Login or Create an Account to see details.
Relationship
Altera Digital Health doesn't really seem to be too interested in hearing their customers' voices....
Login or Create an Account to see details.
Operations
I wasn't involved with any of the vendor's initial training, but we have had one training session...
Login or Create an Account to see details.
Relationship, Value
I have worked with Altera Digital Health for several years at this point. The vendor charges a good...
Login or Create an Account to see details.
Product
TouchWorks EHR meets our needs when it comes to documentation, order captures, and reminders for...
Login or Create an Account to see details.
Loyalty, Product
We are currently having some network and performance issues that cause us to have the blue circle of...
Login or Create an Account to see details.
Loyalty
We are going to transition to a newer version of the product, and the vendor is definitely engaged...
Login or Create an Account to see details.
Loyalty, Product
With TouchWorks EHR, we have the ability to customize things, add orders as requested by physicians,...
Login or Create an Account to see details.
Relationship, Product
We have been trying to upgrade TouchWorks EHR from our current version to the next version. It has...
Login or Create an Account to see details.
Relationship
Altera Digital Health has been going through a tough transition from Allscripts for the past few...
Login or Create an Account to see details.
Relationship
Altera Digital Health is in a huge amount of transition right now because they still have a working...
Login or Create an Account to see details.
Operations
Training is an area Altera Digital Health could really improve in. They are trying more to engage...
Login or Create an Account to see details.
Relationship, Product
I can see inconsistencies between different Altera Digital Health clients implementing the exact...
Login or Create an Account to see details.
Loyalty, Product
The problem we have is that some of the technology in TouchWorks EHR is antiquated. There are a lot...
Login or Create an Account to see details.
Product
I truly hate the TouchWorks EHR client portal. The client portal is really designed for Altera...
Login or Create an Account to see details.
Product
I love the current ability to do things in TouchWorks EHR, like accessing the chart from within the...
Login or Create an Account to see details.
Product
Things are pretty much in a steady state with TouchWorks EHR. It is firmly in an okay category. It...
Login or Create an Account to see details.
Loyalty, Product
We really do want to have a comprehensive EHR from Altera Digital Health across inpatient and...
Login or Create an Account to see details.
Product
The product is great for folks such as us who want to customize the system. It is customizable, and...
Login or Create an Account to see details.
Culture, Value
Since Altera Digital Health took over the product, it has been significantly better than it used to...
Login or Create an Account to see details.
Relationship
Altera Digital Health is somewhat proactive in that they tell us, for example, that there was a...
Login or Create an Account to see details.
Relationship, Value
Altera Digital Health’s timelines in terms of their support are not good. When they say they will...
Login or Create an Account to see details.
Value
Altera Digital Health charges us for every little thing. We pay a maintenance fee, and one would...
Login or Create an Account to see details.
Relationship
Altera Digital Health doesn't respond in a timely manner. When they do respond, they ask questions....
Login or Create an Account to see details.
Relationship
Altera Digital Health’s support will respond to my emails or calls, but that doesn't always move...
Login or Create an Account to see details.
Relationship
The product does what it needs to do, and it is not a bad product. The support is ridiculously bad,...
Login or Create an Account to see details.
Operations
We recently had an upgrade that was amazing. It was unbelievably terrific. We could not say enough...
Login or Create an Account to see details.
Loyalty, Value
Cost is a big factor in keeping TouchWorks EHR long term. Epic's EHR costs like five times more than...
Login or Create an Account to see details.
Loyalty, Product
TouchWorks EHR’s product quality is better than the middle of the road. It is just not great yet....
Login or Create an Account to see details.
Loyalty, Product, Value
Altera Digital Health is chasing after government regulations. Every EHR vendor has to do that. But...
Login or Create an Account to see details.
Value
There is a lot of community access that people ask for with TouchWorks EHR, and the third-party...
Login or Create an Account to see details.
Relationship
The support team at Altera Digital Health will get back to us quickly; they just can't always fix...
Login or Create an Account to see details.
Operations
We tend to go outside of Altera Digital Health's system to get what we need. We find firms to help...
Login or Create an Account to see details.
Value
TouchWorks EHR is overpriced. Altera Digital Health will charge an organization quite a bit if they...
Login or Create an Account to see details.
Product
I would like to see Altera Digital Health's database structure be improved. It is hard to find...
Login or Create an Account to see details.
Product
Altera Digital Health has a product that meets the needs of our specialty group. It is really the...
Login or Create an Account to see details.
Relationship, Product
Over the last couple of years, we have found that upgrading TouchWorks EHR takes forever. That...
Login or Create an Account to see details.
Loyalty, Product
TouchWorks EHR has been difficult to use. Over the last few years, we have had memory-compression...
Login or Create an Account to see details.
Loyalty
We want to work with Altera Digital Health to make their product better, mainly because we know it...
Login or Create an Account to see details.
Operations, Product
The last year and a half have been incredibly difficult. The transition from v.19.4 to v.22.1 was...
Login or Create an Account to see details.
Value
The vendor’s need to introduce pharmaceutical ads to pay for development to improve the product is...
Login or Create an Account to see details.
Loyalty, Product
We had to ask for best practices after a recent upgrade and pay for help because our physicians were...
Login or Create an Account to see details.
Loyalty, Product
There are a lot of big enhancement changes coming in TouchWorks EHR. With a previous upgrade, some...
Login or Create an Account to see details.
Product
Sometimes things go to development, and then we don't hear anything else about them, and the vendor...
Login or Create an Account to see details.
Operations
Altera Digital Health doesn't really offer a lot of training, and the learning center is not robust....
Login or Create an Account to see details.
Product
There are several parts of TouchWorks EHR that we can’t use because they are not working...
Login or Create an Account to see details.
Loyalty, Product
We turned dbMotion off because it didn't work very well at all in our environment; it didn't allow...
Login or Create an Account to see details.
Operations, Product
When we are training an end user on TouchWorks EHR, the system makes sense and is very easy to...
Login or Create an Account to see details.
Relationship
The support from Altera Digital Health is kind of lacking, and sometimes they take a while to get...
Login or Create an Account to see details.
Relationship
We have had to go to our account manager for help with some things, and they have been phenomenal. I...
Login or Create an Account to see details.
Loyalty, Product
Altera Digital Health needs to make some improvements. For example, they need to improve their notes...
Login or Create an Account to see details.
Loyalty, Product
I think TouchWorks EHR could be a very valuable product for a small private medical office or a...
Login or Create an Account to see details.
Culture, Relationship
The communication we get from Altera Digital Health's sales team is great, but the communication we...
Login or Create an Account to see details.
Loyalty
TouchWorks EHR was so dissatisfying to us that we have actually invested a lot of time in developing...
Login or Create an Account to see details.
Relationship, Product
The biggest strength is that we are a hosted customer; that piece is very reliable. I work directly...
Login or Create an Account to see details.
Culture, Relationship
The vendor has definitely not kept their promises. Things were not delivered when we were supposed...
Login or Create an Account to see details.
Value
Altera Digital Health charges for all the updates, and that is annoying. It is really sad that I...
Login or Create an Account to see details.
Relationship
Altera Digital Health is proactive because they reach out to us about issues, try to get ahead of...
Login or Create an Account to see details.
Culture
The vendor needs to work on developing their internal structure. That includes their sales and...
Login or Create an Account to see details.
Loyalty, Relationship
Altera Digital Health's key strengths are that they try to be as open and transparent as possible....
Login or Create an Account to see details.
Relationship, Operations
Altera Digital Health has a lot of staff members who are inexperienced. The vendor could improve by...
Login or Create an Account to see details.
​
Featured Report
Preferences