TouchWorks EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Loyalty, Product

There are a lot of big enhancement changes coming in TouchWorks EHR. With a previous upgrade, some...

Feb 2024
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Manager

Product

Sometimes things go to development, and then we don't hear anything else about them, and the vendor...

Feb 2024
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Manager

Operations

Altera Digital Health doesn't really offer a lot of training, and the learning center is not robust....

Feb 2024
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Manager

Product

There are several parts of TouchWorks EHR that we can’t use because they are not working...

Feb 2024
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Manager

Loyalty, Product

We turned dbMotion off because it didn't work very well at all in our environment; it didn't allow...

Feb 2024
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Analyst/Coordinator

Operations, Product

When we are training an end user on TouchWorks EHR, the system makes sense and is very easy to...

Feb 2024
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Analyst/Coordinator

Relationship

The support from Altera Digital Health is kind of lacking, and sometimes they take a while to get...

Feb 2024
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Analyst/Coordinator

Relationship

We have had to go to our account manager for help with some things, and they have been phenomenal. I...

Feb 2024
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Analyst/Coordinator

Loyalty, Product

Altera Digital Health needs to make some improvements. For example, they need to improve their notes...

Feb 2024
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Director

Loyalty, Product

I think TouchWorks EHR could be a very valuable product for a small private medical office or a...

Feb 2024
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(0)
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Director

Culture, Relationship

The communication we get from Altera Digital Health's sales team is great, but the communication we...

Feb 2024
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CTO

Loyalty

TouchWorks EHR was so dissatisfying to us that we have actually invested a lot of time in developing...

Jan 2024
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CTO

Relationship, Product

The biggest strength is that we are a hosted customer; that piece is very reliable. I work directly...

Jan 2024
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CTO

Culture, Relationship

The vendor has definitely not kept their promises. Things were not delivered when we were supposed...

Jan 2024
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CTO

Value

Altera Digital Health charges for all the updates, and that is annoying. It is really sad that I...

Jan 2024
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Director

Relationship

Altera Digital Health is proactive because they reach out to us about issues, try to get ahead of...

Jan 2024
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Director

Culture

The vendor needs to work on developing their internal structure. That includes their sales and...

Jan 2024
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Director

Loyalty, Relationship

Altera Digital Health's key strengths are that they try to be as open and transparent as possible....

Jan 2024
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Director

Relationship, Operations

Altera Digital Health has a lot of staff members who are inexperienced. The vendor could improve by...

Jan 2024
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CMIO

Relationship, Product

We really don't feel like Altera Digital Health is progressing or innovating Touchworks EHR. R&D has...

Oct 2023
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CMIO

Loyalty, Product

We rarely see Altera Digital Health working on integration with any of the newer platforms out there...

Oct 2023
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CMIO

Product

There has been a little more development on the Touchworks EHR side recently, but we still have a...

Oct 2023
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CMIO

Product

Touchworks EHR is definitely a big contributing factor to provider burnout. It isn't the sole...

Oct 2023
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CMIO

Loyalty, Relationship

Our biggest fear is sticking with Altera Digital Health, having something major happen suddenly, and...

Oct 2023
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Manager

Relationship, Operations

Our relationship with Altera Digital Health has been difficult. We went through a major upgrade, and...

Oct 2023
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Manager

Product

Our recent upgrade of Touchworks EHR was a big change, and I was very excited about taking advantage...

Oct 2023
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Manager

Loyalty, Relationship, Product

Right now, there is a lot of innovation happening among the bigger players in the market. Altera...

Oct 2023
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Manager

Loyalty, Product

Touchworks EHR has had integration capacity for several years. It is a little dated, but it works...

Oct 2023
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Manager

Loyalty, Product

Altera Digital Health is so far down the hole with their system right now that just getting out of...

Oct 2023
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VP/Other Executive

Relationship

Altera Digital Health’s new management appears to care a lot more about their customers than their...

Oct 2023
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(0)
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VP/Other Executive

Relationship, Product

There has been some improvement with Altera Digital Health. Our situation with Altera Digital Health...

Oct 2023
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(0)
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Director

Relationship, Relationship, Value, Value

I would not choose Touchworks EHR again, and that decision has to do with the transition from...

Sep 2023
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Director

Product, Product

Things sometimes break because the system is complicated, but in general, Touchworks EHR is very...

Sep 2023
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Director

Product, Product

It takes much longer to get outside integrations working properly with Altera Digital Health than it...

Sep 2023
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Director

Product, Product

Prior authorization is a big thing for us, and Altera Digital Health has a module for that, but they...

Sep 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

Altera Digital Health tries to get out in front of things. I can call my account executive, and they...

Sep 2023
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Director

Product

Altera Digital Health is continually losing market share, with good reason. For a company of their...

Sep 2023
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Director

Value

Altera Digital Health’s professional services fees are outrageous, and they are completely opaque....

Sep 2023
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Director

Relationship

We don't have as much interaction with the vendor now that we are no longer hosted by them. We used...

Sep 2023
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Director

Value

The EHR runs itself with good physicians who have been using it for many years, and everybody is...

Sep 2023
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Manager

Loyalty

We would shop around if we had to replace Touchworks EHR, but we would consider Altera Digital...

Aug 2023
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Manager

Loyalty

Altera Digital Health is improving, and I think they will continue to get better.

Aug 2023
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CIO

Product, Product

The EHR has been very stable, and we have had the same product for many years. Altera Digital Health...

Aug 2023
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CIO

Product, Product

Altera Digital Health is not meeting all of our needs. We need the ability to send CPT codes on the...

Aug 2023
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CIO

Relationship, Relationship, Product, Product

Altera Digital Health does not always hit the deadlines for the number of days that they promise to...

Aug 2023
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CIO

Value, Value

It seems like Altera Digital Health has gone to a modular approach, and we are getting...

Aug 2023
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(0)
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CIO

Product, Product

The most recent upgrade with Altera Digital Health was really clean and added some new functionality....

Aug 2023
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(0)
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CIO

Relationship

Altera Digital Health is a much better company to work with than our previous vendor was. Some of...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

I really like Touchworks EHR, mostly because it allows a lot of customization. I cannot say how...

Jun 2023
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(0)
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Analyst/Coordinator

Loyalty, Relationship

Altera Digital Health is keeping all their promises for the product. I think they are in the same...

Jun 2023
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(0)
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Analyst/Coordinator

Culture, Value

There are lots of things Altera Digital Health wants to charge for if we want additional things...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

I would like to see more timely responses to our questions during the upgrade process. Right now,...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

Altera Digital Health’s performance is good. I know they are working on that. The vendor has a new...

Jun 2023
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(0)
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Analyst/Coordinator

Loyalty

I look forward to Altera Digital Health working on facilitating interoperability with other systems...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship

The one thing I always encourage people to do is to have a weekly call with their support people,...

Jun 2023
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Director

Relationship

We would like to see more attention from Altera Digital Health, and we would like the executives to...

May 2023
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(0)
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Director

Relationship

There are clearly staffing issues with Altera Digital Health’s support team. The vendor does not...

May 2023
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(0)
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Director

Operations

I would like to see more training videos and documents for Touchworks EHR, and I would like to have...

May 2023
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Director

Value

Altera Digital Health charges for little things above and beyond regular maintenance. Any...

May 2023
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(0)
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Director

Product

The vendor could improve our outcomes with Touchworks EHR by providing a workaround for the loss of...

May 2023
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(0)
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Manager

Relationship

We would like to see the vendor’s support people read the actual tickets before asking us for...

May 2023
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(0)
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Manager

Relationship

The vendor's promises are awful. The vendor might be trying to make things better, but they are...

May 2023
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(0)
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Manager

Relationship

Things with Altera Digital Health started off pretty rocky. The technical person we had was never...

May 2023
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(0)
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Manager

Relationship, Product

The vendor needs to work on the product’s speed and clear our cache. Those are the biggest problems....

May 2023
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(0)
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Nurse

Product, Product

We frequently have lots of problems during upgrades for Touchworks EHR and with the product in...

Apr 2023
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(0)
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Nurse

Product, Product

We are able to see documents from other organizations through Touchworks EHR, so the system is great...

Apr 2023
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(0)
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Nurse

Product, Product

Because of how our organization is set up with interoperability in Touchworks EHR, if I have a...

Apr 2023
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(0)
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Analyst/Coordinator

Relationship

Altera Digital Health’s support staff is very friendly and very helpful. But the time we wait is...

Apr 2023
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(0)
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Analyst/Coordinator

Operations, Product

The functionality of Touchworks EHR is great, and Touchworks EHR is very easy to use. It is easy on...

Apr 2023
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(0)
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Analyst/Coordinator

Culture, Relationship

We need better service. The service is not the best. Often, either we get delayed responses to our...

Apr 2023
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(0)
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Analyst/Coordinator

Product

We have seen better products than the analytics and population health options that we had in terms...

Apr 2023
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(0)
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Director

Product

I would say our overall experience with Touchworks EHR is neutral. There are some positives, but...

Mar 2023
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(0)
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Director

Product

Touchworks EHR has fit our needs and has been functional. I think the ease of use is there.

Mar 2023
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(0)
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Director

Product

There are limitations in Touchworks EHR’s marketplace offering when it comes to integration. There...

Mar 2023
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(0)
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Director

Product

Upgrading Touchworks EHR can be a bit cumbersome; we had some complications with an upgrade, and...

Mar 2023
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(0)
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Director

Relationship

Altera Digital Health’s support can be a bit cumbersome. It is hard for the support team to get to...

Mar 2023
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(0)
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Director

Product

The vendor doesn't deliver a lot of new technology. They had new releases, and we couldn't take...

Mar 2023
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(0)
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Director

Relationship

The vendor’s executives get involved when we push them, but we get no results out of doing that.

Mar 2023
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(0)
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Director

Relationship

The vendor keeps losing staff. They are not stable. Altera Digital Health has the EHR side, and...

Mar 2023
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(0)
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Director

Loyalty, Relationship

Many years ago, I would have said that Allscripts was the greatest vendor ever. They were strong,...

Mar 2023
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(0)
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Director

Loyalty, Product

Touchworks EHR is not integrated with Allscripts' PM product; it is a standalone product. That is a...

Mar 2023
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Manager

Loyalty

The product is part of our long-term plans, but that is not necessarily because we love it. For the...

Mar 2023
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Manager

Product

I think we would have given greater consideration to another product knowing what we know now. We...

Mar 2023
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(0)
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Manager

Operations

During go-lives, the vendor's techs are somewhat responsible, but the vendor’s project management...

Mar 2023
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Manager

Operations, Product

The primary parts of what we need and want the product to do work as they are supposed to. Most of...

Mar 2023
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Manager

Value

All the interfaces we have with our lab vendors and intake program are good. The cost for Altera...

Mar 2023
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Manager

Relationship, Value

Altera Digital Health’s development is not great, and they are not really great at addressing...

Mar 2023
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(0)
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Manager

Relationship

We have lots and lots of trouble with our outcome executive. They can be very nonresponsive and very...

Mar 2023
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(0)
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Manager

Relationship

Altera Digital Health does some alerting, and they do some proactive tickets, but most of that is...

Mar 2023
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