Staffing and Scheduling Comments

 

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

I hear a lot of positive comments about this product. The nursing staff members like it. There are...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

The minor releases from API Healthcare are not as bad in terms of doing a dot release, but for the...

Jan 2021
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Analyst/Coordinator

Service and Support

From time to time, we do have to escalate things or talk to different levels of people at API...

Jan 2021
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Analyst/Coordinator

Service and Support

API Healthcare offers a client form where I can get questions answered before I can even open a...

Jan 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

A tangible outcome of using API Healthcare's system is the reduction of overtime dollars by using...

Jan 2021
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Analyst/Coordinator

Relationship

With any regulation that is mandated by the local government, API Healthcare is always ahead of the...

Jan 2021
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Analyst/Coordinator

Implementation and Training

We have had the system for a long time. We got canned implementation training. But we found that...

Jan 2021
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Analyst/Coordinator

Relationship

API Healthcare has new ownership, and service is a higher priority to them. API Healthcare has gone...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

We would like to see API Healthcare do a little bit more real-time development of their cloud...

Jan 2021
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Analyst/Coordinator

Future Outlook

Our organization has had an acquisition. I personally love API Healthcare, and I would love to stay...

Jan 2021
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Analyst/Coordinator

Service and Support

I get really good support from API Healthcare. They don't charge us more than what our maintenance...

Jan 2021
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Analyst/Coordinator

Service and Support

API Healthcare is always responsive. They take into account the customer and the clients and what...

Jan 2021
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Analyst/Coordinator

Lessons Learned

When we get our managers to use the system right, it has a positive effect. But if they are not...

Jan 2021
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Analyst/Coordinator

Implementation and Training

We don’t really use API Healthcare for implementation services; we do everything in-house. But their...

Jan 2021
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Manager

Functionality and Upgrades

People use the system all the time, and it has been pretty good, especially with the latest version....

Jan 2021
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Manager

Service and Support

We receive very quick responses from API Healthcare. They have been a good partner to us. They work...

Jan 2021
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Manager

Service and Support

We had to make sure our systems could run with the additional workload. API Healthcare was...

Jan 2021
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Manager

Future Outlook

There is a lot of new functionality, but we have to wait until next year for it. API Healthcare does...

Jan 2021
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Nurse

Functionality and Upgrades

In terms of the functionality of API meeting our needs, I would say the vendor gets a pretty high...

Dec 2020
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Nurse

Interfacing and Integration

When it comes to our integration goals, we are expanding the API Healthcare software because we want...

Dec 2020
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Nurse

Service and Support

Support is a little hard to rate because we have a consultant who is our go-between, and the support...

Dec 2020
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Manager

Functionality and Upgrades

Using another vendor’s product has always been easy for us because our shifts change so often. Our...

Dec 2020
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Nurse

Functionality and Upgrades

We recently got an upgrade, and there wasn’t any major front-end change. We are hoping that the API...

Dec 2020
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Nurse

Functionality and Upgrades

The end product is good; it just takes some time to get it there because the build is not intuitive....

Dec 2020
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Analyst/Coordinator

Implementation and Training

The initial training was good, but the ongoing training isn't as good.

Dec 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor doesn't always avoid charging for every little thing. API Healthcare is always up front,...

Dec 2020
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Manager

Functionality and Upgrades

Staffing and Scheduling requires me to do more. Right now, the ideal situation is that I can sign in...

Dec 2020
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Manager

Functionality and Upgrades

The staff scheduling is definitely one of the pieces that the employees tend to like. It helps...

Dec 2020
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Manager

Functionality and Upgrades

The tool has predictive overtime. It can look at what the employee has worked so far and what he or...

Dec 2020
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Director

Interfacing and Integration

The reason I would buy the product again is that it is integrated with all of our other payroll...

Dec 2020
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Director

Functionality and Upgrades

Forecast scheduling for a six-month period is very difficult. There are specific time frames that we...

Dec 2020
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CIO

Relationship

The vendor is still API to us even though the icon on our desktop is the GE Healthcare icon. The...

Dec 2020
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CIO

Functionality and Upgrades

There are not bells and whistles, but API's product gets the job done. The vendor's support people...

Dec 2020
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Analyst/Coordinator

Service and Support

With COVID-19, the vendor has been very resourceful in providing common things that organizations...

Dec 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor used to charge us for every little thing, but ever since the acquisition, that has...

Dec 2020
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Manager

ROI / Cost (care and feeding)

API Healthcare's charging model has changed. I have a difficult time being charged for emails that...

Dec 2020
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Manager

Service and Support

API Healthcare dedicates a good amount of R&D money to this system, so they can do good things with...

Dec 2020
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Manager

Implementation and Training

I like that API Healthcare uses a hybrid model for training. It has been a while since we have done...

Dec 2020
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Analyst/Coordinator

Implementation and Training

Generally speaking, we don't have to do any ongoing training. We do have a knowledge transfer...

Dec 2020
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Analyst/Coordinator

Relationship

There is involvement from API Healthcare's executives in some forums and collaboration boards. I...

Dec 2020
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Analyst/Coordinator

Relationship

There isn't a lot of individual executive involvement from API Healthcare for us. They have...

Dec 2020
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Analyst/Coordinator

Service and Support

There is a lot of focus on R&D. Existing parts of the application are being further developed, and...

Dec 2020
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Manager

Service and Support

API Healthcare has switched over to symplr, and they came out of the gate strong saying that they...

Nov 2020
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Manager

Service and Support

API Healthcare is proactive. They do call us and warn us about things. Through the COVID-19 crisis,...

Nov 2020
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Director

Relationship

API Healthcare did a good job of partnering with us to consolidate our environments during our...

Oct 2020
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Director

Functionality and Upgrades

Any little thing in API Healthcare’s software requires a full upgrade. The vendor has been reluctant...

Oct 2020
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Manager

Service and Support

I have a very high regard for API Healthcare now. We have been working very closely with them to...

Oct 2020
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Manager

Relationship

During some upgrades, API Healthcare has worked closely with our leadership as well as the different...

Oct 2020
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Manager

Functionality and Upgrades

API Healthcare could test their products more completely, maybe with hospitals of our size. Changes...

Oct 2020
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Nurse

Interfacing and Integration

Staffing and Scheduling has great integration when it comes to scanning clock times. We can monitor...

Oct 2020
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Nurse

Interfacing and Integration

One of the reasons we chose API Healthcare was the ability to integrate with our enterprise-wide...

Oct 2020
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Nurse

Functionality and Upgrades

I would like to see API Healthcare spend more money and time on R&D for the mobile app. The app...

Oct 2020
 Helpful

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Nurse

Other Observations & Comments

End users don't always update data correctly, so the system can't project and analyze everything....

Oct 2020
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Nurse

Functionality and Upgrades

We get information quickly as long as we are logged in to the system. We have instant access to...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is very clunky and hard to use. API Healthcare has taken something so simple and made it...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

API Healthcare nickel-and-dimes. Our old vendor charged for an entire package, but with API...

Sep 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

API Healthcare's implementation was horrible. We went through many API Healthcare consultants who...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

API Healthcare kind of sold us the sky, and then we got dirt. They nickel-and-dime us for extra...

Sep 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The product is very clunky. It is not user friendly. It is not something that we could use a manual...

Sep 2020
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Analyst/Coordinator

Other Observations & Comments

For support, we hired a consultant who is familiar with the software but doesn’t work for API...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

For anything we want to do, we have to pull things into Excel to figure things out. We have to...

Sep 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

The system is unbelievable. Prior to using it, I had never used a staffing and scheduling system,...

Aug 2020
 Helpful

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Analyst/Coordinator

Service and Support

We made some mistakes in the beginning, such as entering shifts and PTO incorrectly. I would have to...

Aug 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

For upgrades, I am part of the conversations, the calls, and the training because I am the one who...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

In the latest upgrade, API Healthcare changed some things. They added some functionality and...

Aug 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

We asked API Healthcare for any videos related to their latest software release because people like...

Aug 2020
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Analyst/Coordinator

Sales and Contracting

Regarding some of the functionality that we don't use, API Healthcare told us about it when we first...

Aug 2020
 Helpful

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Manager

Relationship

API Healthcare's executives have changed so much over the years, so I really don’t have much insight...

Aug 2020
 Helpful

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Manager

Service and Support

I have worked with other companies that didn't get back to me in a very timely manner, and API...

Aug 2020
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Manager

Functionality and Upgrades

As somebody who doesn’t have a lot of experience with the API Healthcare solution, I don't think it...

Aug 2020
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Manager

Functionality and Upgrades

We have some small training guides that we have developed for people. The majority of our facility...

Aug 2020
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Analyst/Coordinator

Service and Support

API Healthcare contacted us regarding some potential solutions with scheduling during the COVID-19...

Aug 2020
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Analyst/Coordinator

Service and Support

The vendor has sent out emails pretty regularly about different ways that we can use the software...

Aug 2020
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Analyst/Coordinator

Implementation and Training

The vendor has training sessions on their portal, and those are free for us to use. Those aren't...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

For our end users, there are a lot of steps. The latest upgrade made things a little better, but...

Aug 2020
 Helpful

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Analyst/Coordinator

Service and Support

The support people are usually really responsive. Our vendor’s executives are pretty involved.

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The solution drives a lot of outcomes for all the hospitals. We are able to pull a lot of...

Aug 2020
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Director

Functionality and Upgrades

We can schedule profiles and groups, and that is something I really like about the product.

Aug 2020
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Director

Functionality and Upgrades

I would like to see some changes along the lines of the balancing grid in the product. I would also...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Now that we are back with API Healthcare, we are not nickel-and-dimed. When GE purchased them, they...

Jul 2020
 Helpful

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Analyst/Coordinator

Relationship

Development takes time for those of us in IT. As soon as we print our four-week schedules, they are...

Jul 2020
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Manager

Functionality and Upgrades

The scheduling works well, and the staff scheduling works mostly well. A lot of people use those,...

Jul 2020
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Manager

Functionality and Upgrades

There is one major change we would like to have in self-scheduling. The system has the ability to...

Jul 2020
 Helpful

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Manager

Future Outlook

I have been looking at other vendors. API Healthcare is just not suited to redeploying staff. That...

Jul 2020
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Manager

Relationship

API Healthcare has a representative working with us now to discuss our pain points and show us how...

Jul 2020
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Manager

Interfacing and Integration

The system is so cumbersome. In terms of our integration goals, Staffing and Scheduling is not...

Jul 2020
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Manager

Functionality and Upgrades

If we log in to a computer, Staffing and Scheduling is great. It is easy to use. We can easily add...

Jul 2020
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Manager

Service and Support

API Healthcare is very dynamic. They have a lot of good products that are useful for people in large...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

The product is really robust. But that is one of the problems for an organization our size. Due to...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

We uncover a lot of issues in the software that the vendor doesn't communicate to us. Obviously,...

Jun 2020
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Manager

Other Observations & Comments

Overall, we are pretty satisfied. The things that we can’t do are usually pretty odd, one-off...

Jun 2020
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Manager

Sales and Contracting

Based on what we pay for the product, I have to think API Healthcare is a very profitable company.

Jun 2020
 Helpful

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CNO

Service and Support

We did a couple of things that we don't normally do during the COVID-19 crisis. We floated our...

Jun 2020
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CNO

Functionality and Upgrades

The product was able to scale to meet our needs, and we were able to give access to the centralized...

Jun 2020
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CNO

Functionality and Upgrades

We haven't had many hiccups with the implementations or upgrades. Those have been fine. API...

Jun 2020
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CNO

Implementation and Training

The product's technology is pretty intuitive. There have been no issues with the training. API...

Jun 2020
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CNO

Interfacing and Integration

We have some work to do in terms of the product supporting our integration and interoperability...

Jun 2020
 Helpful

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CNO

Functionality and Upgrades

The platform is great. I don't think there is a perfect platform, but API Healthcare does a nice...

Jun 2020
 Helpful

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CNO

Service and Support

API Healthcare does fine and provides good support. I don't have any complaints about the vendor not...

Jun 2020
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CNO

Other Observations & Comments

I don't have any experience with the vendor's executives, but I don't know that we have needed them.

Jun 2020
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CNO

Relationship

API Healthcare has done a nice job of driving tangible outcomes. Our nursing staff has definitely...

Jun 2020
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CNO

ROI / Cost (care and feeding)

We have no problems with the vendor nickel-and-diming. They don't do that. The product has really...

Jun 2020
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CNO

Functionality and Upgrades

What API Healthcare has done, and what I expect them to continue to do, is really leverage their...

Jun 2020
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Manager

Functionality and Upgrades

We still have issues with reporting. The reporting leaves a lot to be desired because API Healthcare...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

I like the system. I prefer it over other vendors’ systems, and I like the functionality itself...

Jun 2020
 Helpful

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Manager

Service and Support

I wish that API Healthcare would have more focus groups on areas that fall outside of the clinical...

Jun 2020
 Helpful

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Manager

Implementation and Training

The ongoing training has gotten a bit better under symplr. In terms of opportunities for regular...

Jun 2020
 Helpful

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Manager

Relationship

Since symplr took over, they have tried to reach out on a quarterly basis so that the executives and...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The modules are very stable. I have worked with other products that aren't as stable. The support...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor has changed hands during the time we have had the product. The previous owner's version...

Jun 2020
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Manager

Functionality and Upgrades

It seemed like once we upgraded the product, a lot of different users started having issues with the...

Jun 2020
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Manager

Service and Support

API Healthcare's phone and web support is really good. The service is proactive, but the support...

Jun 2020
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Manager

Functionality and Upgrades

We wish that the message about open shifts were more customizable. Then we could use the message...

Jun 2020
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Nurse

Functionality and Upgrades

There is no ability to edit schedules once payroll has processed them for the pay period. Light-duty...

May 2020
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Nurse

Functionality and Upgrades

We use LPNs and RNs in some units. The core staffing plan allows two LPN team members and five RN...

May 2020
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Nurse

Functionality and Upgrades

The current four-hour view for overall house staffing is cluttered, but we may miss partial shifts...

May 2020
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Nurse

ROI / Cost (care and feeding)

There are too many modules that must be purchased separately.

May 2020
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Nurse

Functionality and Upgrades

Unavailability can't be removed for partial time frames once a team member adds the request. For...

May 2020
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Analyst/Coordinator

Implementation and Training

The initial training that we got from API Healthcare was very thorough.

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

There are things that API Healthcare has stepped in to help our IT team with, like identifying some...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

We aren’t sure where API Healthcare is going with their company. They have been purchased multiple...

Apr 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

API Healthcare could improve by having more consistent communication about products, and our...

Apr 2020
 Helpful

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CFO

Functionality and Upgrades

I am not a fan of API Healthcare's solution. It is a cumbersome system and is not user friendly. My...

Apr 2020
 Helpful

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CFO

Service and Support

API Healthcare's support is not strong. We have to reach out to the vendor's support people multiple...

Apr 2020
 Helpful

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Manager

Interfacing and Integration

The system integrates pretty seamlessly with our payroll system. We are a couple of releases behind,...

Mar 2020
 Helpful

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Manager

Relationship

In terms of proactivity, we have to reach out to API Healthcare and spur them along. But I have a...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

We like that the solution provides a historical record. We have issues with not providing a quick,...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

We made the decision to stick with API Healthcare. We had some concerns with the number of times the...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

API Healthcare is pretty slow in terms of rolling out new technology lately.

Mar 2020
 Helpful

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Manager

Service and Support

A year ago, I would have rated the vendor's support very low, but as it is today, I would rate it...

Mar 2020
 Helpful

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Manager

Other Observations & Comments

I wouldn’t call what API Healthcare does nickel-and-diming, but they have a lot more individual...

Mar 2020
 Helpful

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Analyst/Coordinator

Relationship

We are in the room with API Healthcare all the time, and we tell them what we want them to know. We...

Mar 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

So far, integration with API Healthcare's system has been fine. We are going to be doing an upgrade...

Mar 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

API Healthcare is coming out with more releases now than they have for a long time. They are also...

Mar 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I don’t know who our executive partner is anymore because there has been a ton of turnover at API...

Mar 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We have a couple of projects happening in the next few months, so our satisfaction with API...

Mar 2020
 Helpful

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Analyst/Coordinator

Relationship

Whether or not API Healthcare keeps their promises is a tough question, but I would say no. There...

Mar 2020
 Helpful

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Manager

Lessons Learned

There may just be a learning curve at times, especially for the staff members who use the scheduling...

Mar 2020
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Manager

Functionality and Upgrades

The system has been fine for our needs in terms of administration and scheduling on the nursing...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

I would like API Healthcare to expand their app functionality just because we have so many staff...

Mar 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I have gotten used to the system, so I would buy it again. I don’t know that I would have purchased...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

When someone is working several days in a row, it would be nice to be able to just put the schedule...

Mar 2020
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Analyst/Coordinator

Implementation and Training

We have had some issues with our implementation managers from API Healthcare. Nobody is perfect, but...

Mar 2020
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Analyst/Coordinator

Service and Support

API Healthcare is very helpful when we need some additional programming. They are also very helpful...

Mar 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

API Healthcare could improve their HR program on the self-service portal. When they first released...

Mar 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

In terms of the ease of use, the challenge is just getting end users started on the tool. There is...

Mar 2020
 Helpful

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Analyst/Coordinator

Service and Support

API Healthcare’s support is definitely doing well and is the best thing for the vendor. API...

Mar 2020
 Helpful

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Director

Other Observations & Comments

We have been using the solution for several years now already. We are thinking of moving to a...

Mar 2020
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Director

Technology

API Healthcare is working hard to increase the functionality of both the mobile app and the online...

Mar 2020
 Helpful

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Director

Implementation and Training

We could have been assisted further with our training. The training for going from paper to...

Mar 2020
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Director

Service and Support

Sometimes upgrades don't go smoothly, and we have downtime. API Healthcare's product has downtime...

Mar 2020
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Director

Service and Support

The API Healthcare system has a lot of reports that we can run, but I would like to see the vendor...

Mar 2020
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VP/Other Executive

Relationship

In terms of proactivity, we have to reach back out to the vendor and spur them along. But if we have...

Feb 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I would say that the product is meeting our needs as it stands today. The nickel-and-diming has...

Feb 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I can't fault the vendor for some of the challenges we have had. Some of those challenges have...

Feb 2020
 Helpful

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Analyst/Coordinator

Sales and Contracting

Since the merger, API Healthcare has come up with new positions, including success planning managers...

Feb 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We used a different staffing and scheduling system and found API Healthcare's to be much better. It...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

When we go onto the API Healthcare website to submit any problems cases, I would love to see that...

Feb 2020
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Analyst/Coordinator

Service and Support

There are a lot of new people at API Healthcare who are working on support, and for that reason, the...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

API Healthcare has never misrepresented themselves. We don’t have any surprises. We experience good...

Feb 2020
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Manager

Functionality and Upgrades

The system supports our integration policy well. The system serves its purpose and works as...

Feb 2020
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Manager

Functionality and Upgrades

I like the product; it serves our needs for scheduling. I would like to see some improvements with...

Feb 2020
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Manager

Other Observations & Comments

During our last upgrade, the vendor eventually answered all of our questions, but they weren't very...

Feb 2020
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Manager

Service and Support

I have learned how to use the system, so I don't have a problem, but I think most users struggle....

Feb 2020
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Manager

Technology

The vendor doesn't do very well at delivering new technology. We have to keep getting the upgrades,...

Feb 2020
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Nurse

Future Outlook

The solution is absolutely part of our long-term plans. In relation to other systems we reviewed, I...

Feb 2020
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Nurse

ROI / Cost (care and feeding)

The solution is really expensive, but I don’t think it is overpriced at all. However, I don’t think...

Feb 2020
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Nurse

Other Observations & Comments

The ease of the implementation and updates was reasonable. But with the vendor being more remote,...

Feb 2020
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Nurse

Implementation and Training

The initial training was a while ago, but it was good. I understood things pretty well when I went...

Feb 2020
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Nurse

Functionality and Upgrades

When we were reviewing several systems and the marketing person came through, the solution was...

Feb 2020
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Nurse

Functionality and Upgrades

Part of the system supporting our organization's integration goals is based on how we have chosen to...

Feb 2020
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Nurse

Technology

The solution can really lag at times, and when we have to utilize some specific data, it seems...

Feb 2020
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Nurse

Functionality and Upgrades

Depending on the number of employees we are utilizing, the solution demands a lot of information in...

Feb 2020
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Nurse

Technology

The solution is a little archaic. It seemed like a real glistening product when we looked at it, but...

Feb 2020
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Nurse

Other Observations & Comments

It is not hard to reach the vendor's support team, and our problems are resolved in a timely manner,...

Feb 2020
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Nurse

Functionality and Upgrades

We get what we are looking for in relation to building and monitoring staff schedules. The system...

Feb 2020
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Director

Technology

Overall, the people in our business units are happy with Staffing and Scheduling, but I don't think...

Feb 2020
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Director

Other Observations & Comments

When it comes to the product working as it was promoted, I would give Staffing and Scheduling an...

Feb 2020
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Director

Service and Support

My team members are always happy with the vendor's phone and web support. When they work with API...

Feb 2020
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Director

Technology

With Staffing and Scheduling, the gap in functionality has been a result of some of the technology...

Feb 2020
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Manager

Functionality and Upgrades

There is always room for improvement, but we have been satisfied with the upgrades for the most...

Feb 2020
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Manager

Functionality and Upgrades

I like that employees can easily access their schedule at any time from any device, including mobile...

Feb 2020
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Manager

Functionality and Upgrades

I would like to see some improvements in the reporting function. For the end users, there could be...

Feb 2020
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Director

Other Observations & Comments

API Healthcare has changed owners several times since we have been with them. In the process of...

Feb 2020
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Director

Relationship

API Healthcare has been very receptive to our feedback in terms of how we like things. For example,...

Feb 2020
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Director

Other Observations & Comments

API Healthcare also does something where we can put out enhancements that can be voted on. Sometimes...

Feb 2020
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Director

Service and Support

In terms of our staffing office, we have submitted a capital budget to do the acuity system multiple...

Feb 2020
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Director

Functionality and Upgrades

The information from API Healthcare's products is sometimes not as accurate as we would like it to...

Feb 2020
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Director

Functionality and Upgrades

The current product functionality has limitations. We really want the system to have predictive...

Feb 2020
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Director

Relationship

API Healthcare's executive involvement is nonexistent. I have not talked with or heard from the...

Feb 2020
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Nurse

Functionality and Upgrades

We have had lots of issues with the product on the scheduling side. We have been seeing duplicate...

Feb 2020
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Nurse

Functionality and Upgrades

We have seen a lot of issues surrounding upgrades from the vendor. The product has more to offer...

Feb 2020
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Nurse

Service and Support

The product doesn't meet our needs. We don't get any support. Our HR team gets support, but I don't...

Feb 2020
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Nurse

Future Outlook

If the vendor makes good on their promises, I could see their score going up a year from now. We...

Feb 2020
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Manager

Functionality and Upgrades

I really like how API Healthcare releases their fixes. They are very easy to install. They are...

Feb 2020
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Manager

Service and Support

I like API Healthcare’s personal interaction. They released code to me that I was able to apply to...

Feb 2020
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Manager

Functionality and Upgrades

API Healthcare could improve their knowledge base. I have a bit of trouble getting through their...

Feb 2020
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Manager

Service and Support

The documentation is good. Whenever API Healthcare gives me something installed, their documentation...

Feb 2020
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Manager

Functionality and Upgrades

API Healthcare keeps their promises most of the time. We have a couple of open bugs, and they are...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor threw out a file editing feature, and we have to upgrade now. That just adds another...

Feb 2020
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Analyst/Coordinator

Other Observations & Comments

The system is pretty easy to use, but a lot of end users say it isn't very intuitive.

Feb 2020
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Analyst/Coordinator

Service and Support

What I tell others the most about API Healthcare is that they stay on the phone. I keep waiting for...

Feb 2020
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Analyst/Coordinator

Service and Support

I would like the vendor to know they have a great support team. I would like to know that the...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

Our biggest issue was with the schedule grid. The schedule grid wasn’t designed for SSO. We wanted...

Feb 2020
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Analyst/Coordinator

Other Observations & Comments

Generally speaking, API Healthcare keeps all of their promises to us. They are pretty good with...

Feb 2020
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Analyst/Coordinator

Service and Support

There is pretty good support, and API Healthcare is able to work with us on issues. They are pretty...

Feb 2020
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Analyst/Coordinator

Other Observations & Comments

If I had to rate my predicted satisfaction in the next 12 months, I would rate it in the middle. We...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

I like that the system is easy to use. The vendor is always delivering new technology, so we rank...

Jan 2020
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