Staffing and Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty
We have been with symplr for a long time. For various organizational reasons, we haven't moved...
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Loyalty, Product
The Staffing and Scheduling user interface is too clunky. It takes too many clicks to drill down to...
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Product
Self-scheduling in Staffing and Scheduling seems to work for the most part as long as the thing...
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Relationship
The processes for scheduling with Staffing and Scheduling are complex. symplr’s customer support is...
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Product
There are things we like about Staffing and Scheduling. There are a lot of great reports in the...
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Product, Value
With Staffing and Scheduling, we spend a lot of time with our nurses because obviously from a...
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Loyalty
We are going to move away from Staffing and Scheduling. The system is antiquated, and we don't like...
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Value
I don't want anything to do with symplr's products. They are awful. symplr nickel-and-dimes us and...
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Loyalty
Staffing and Scheduling is an antiquated product in today's market. I don't even touch it because it...
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Product
Staffing and Scheduling isn't user friendly at all, and it isn't easy on the eye. It doesn't use...
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Relationship, Value
In the last few years that we have been on the system, we have really seen a decline in symplr's...
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Loyalty, Value
We are retiring some of symplr's applications, so we have had to ask a few questions about our...
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Product
I like that Staffing and Scheduling is healthcare specific. We can configure it for different use...
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Loyalty, Product
symplr's mobile app needs a lot of help. I think that some of the vendor's staffing concepts need to...
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Culture, Loyalty, Relationship, Product
symplr doesn't invest in bug corrections. One of our goals is to make sure that we have a system...
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Product, Value
Our managers and staff really like the system. Being able to self-schedule is nice. A lot of our...
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Product
I would tell anyone considering Staffing and Scheduling about the mobile app and the ease of...
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Product
A couple of the latest enhancements symplr has made have been beneficial for the person creating the...
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Product
There are some access issues with Staffing and Scheduling. For example, sometimes we have an...
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Product
If I were to choose, I would not buy the symplr solution again. It was built originally as a lab...
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Relationship
The builders at symplr, or whoever makes the decisions for changes, do so without talking to the...
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Culture, Operations, Product
symplr tends to talk about the ease of use of their product and that it can do certain things that...
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Relationship
I know a lot of companies have difficulty trying to work with our single sign-on platforms, and...
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Product
symplr did deliver a phone app, but it is not as robust as it could be. I love their app, but I...
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Relationship
symplr has analysts and other people that deal directly with the company. We go through an analyst,...
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Product, Value
symplr's system is not a product for healthcare. It is not a product that is nursing friendly, and...
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Product
symplr does well with creating reports through their analysts. We don't have the reporting...
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Value
We have casually looked at other products, and other vendors don't necessarily charge for things...
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Product
API Healthcare has been bought by several different vendors in the last few years, so there have...
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Relationship
Staffing and Scheduling is built to meet the needs of our organization. We get a correct schedule so...
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Product
We need to look at staffing daily, and if we want to see the staffing for a specific day, the system...
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Value
Even when we wanted to put in a fixed schedule for people, symplr wanted to charge us.
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Relationship, Product
We have to jump through hoops with the broadcasting feature. It is crazy as ever to broadcast shifts...
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Product
symplr says they can freeze the schedule so that only the centralized staffing office can make...
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Culture, Loyalty
I would go back to our last system. symplr sells the sky and then can't deliver. When new employees...
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Product
The product's ease of use is very good, but there are some things that we would like to see in the...
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Product
Sometimes Staffing and Scheduling is not as intuitive as we would like it to be, and sometimes there...
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Relationship
I told my customer success manager that I had been trying to get something important done for...
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Relationship, Product
The product functions as expected most of the time. Usually, when we call the support team, it is...
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Loyalty, Relationship
We have had different executive leaders come through the system who have worked with products other...
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Culture, Value
symplr does a really good job in terms of cost. We do have some questions, and if symplr could...
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Culture, Loyalty
We do have an older version of the system, and the vendor has been up front with us saying that as...
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Product
symplr's system communicates and touches well with other products. I haven't seen any issues with...
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Value
symplr’s product takes some getting used to, and it isn't intuitive in terms of some of the...
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Loyalty, Product
Staffing and Scheduling does not work in any browser because of what it does. symplr got rid of...
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Product
symplr makes changes to Staffing and Scheduling every now and then, but overall, the program is...
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Operations, Product
The biggest strength of the system is that it isn't an Excel spreadsheet sitting on some manager's...
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Product
Staffing and Scheduling is a glorified spreadsheet, but we can see every department, and the staff...
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Culture, Relationship
We have run into some frustrations with symplr's customer service when it comes to the vendor's...
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Operations, Product
I am somewhat comfortable with the system. It definitely has a bit of a learning curve, but overall,...
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Product
Staffing and Scheduling is pretty easy to support. The vendor has a lot of tools, and the product...
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Product
Some of the SQL Server Express that the vendor uses is a little outdated. The biggest complaints I...
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Product
We can use the system the way we need to use it. I like the customizability and that I can cater to...
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Product
symplr’s mobile app could be improved. Mobile flexibility is what everybody wants. One of the...
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Loyalty
We are swapping out every other back-end application except pretty much for symplr's, so we must...
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Relationship, Product
There is one small thing I get a lot of questions or complaints about. I wish the Open Schedule...
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Product
Many times, when we have moved to an upgraded version of the system, there has been functionality in...
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Relationship
A long time ago, we would have calls with our client support director or manager from symplr. We...
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Product
Not all of our departments are using the system. We have census numbers that come from our EHR and...
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Loyalty
Staffing and Scheduling is definitely part of our long-term plans and vision of what we want to use...
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Relationship
Staffing and Scheduling is a very stable system. The vendor's support process is relatively good,...
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Culture, Relationship
I have worked with symplr for a long time. I have seen them at their best, and I have seen areas...
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Relationship, Product
I don't think the product is horrible, but we have been with it for a very long time, and sometimes...
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Culture, Value
The vendor's ability to keep their promises has gotten better over the years. symplr does a better...
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Product
The system's strength is the complexities that it allows. We can customize the system down to such a...
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Product
The solution just needs to be more user friendly. The staff scheduling process is clunky. The system...
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Product
The vendor did an upgrade that has made some things a little better, but otherwise, there haven't...
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Product
One thing the vendor could do to improve is create a portal where our staff can sign up rather than...
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Operations, Product
If somebody has an education session, I want to be able to schedule them with two calendars without...
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Relationship
Staffing and Scheduling could do more to meet our needs, but symplr is responsive.
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Product
The product is great for the users. The end users are able to look at their information, sign off on...
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Relationship
symplr's fundamental failing is their inability to know who is leading their product line. symplr's...
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Product
The product has a broadcast feature, but the feature is not very robust. Other vendors develop apps...
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Product
symplr hasn’t advanced their system in all of the years that we have had it. The system hasn't grown...
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Culture, Culture, Loyalty, Loyalty
We have an old, antiquated version of the system, and we are looking to change systems. We will not...
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Culture, Culture, Value, Value
symplr does not avoid charging for every little thing. For example, the market standard is to have a...
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Product, Product
symplyr's product is antiquated and obsolete and is not user friendly. The product doesn’t allow us...
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Product, Product, Value, Value
The upgrades from symplr are missing the boat. We are throwing money and upgrades at a sinking ship....
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