Staffing and Scheduling Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 4:10:05 PM and Model.EvProductId = 1433

Commentary Summary

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

The system is very clunky and hard to use. API Healthcare has taken something so simple and made it...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

API Healthcare nickel-and-dimes. Our old vendor charged for an entire package, but with API...

Sep 2020
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Analyst/Coordinator

Implementation and Training

API Healthcare's implementation was horrible. We went through many API Healthcare consultants who...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

API Healthcare kind of sold us the sky, and then we got dirt. They nickel-and-dime us for extra...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is very clunky. It is not user friendly. It is not something that we could use a manual...

Sep 2020
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Analyst/Coordinator

Other Observations & Comments

For support, we hired a consultant who is familiar with the software but doesn’t work for API...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

For anything we want to do, we have to pull things into Excel to figure things out. We have to...

Sep 2020
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Analyst/Coordinator

Lessons Learned

The system is unbelievable. Prior to using it, I had never used a staffing and scheduling system,...

Aug 2020
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Analyst/Coordinator

Service and Support

We made some mistakes in the beginning, such as entering shifts and PTO incorrectly. I would have to...

Aug 2020
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Analyst/Coordinator

Lessons Learned

For upgrades, I am part of the conversations, the calls, and the training because I am the one who...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

In the latest upgrade, API Healthcare changed some things. They added some functionality and...

Aug 2020
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Analyst/Coordinator

Implementation and Training

We asked API Healthcare for any videos related to their latest software release because people like...

Aug 2020
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Analyst/Coordinator

Sales and Contracting

Regarding some of the functionality that we don't use, API Healthcare told us about it when we first...

Aug 2020
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Manager

Relationship

API Healthcare's executives have changed so much over the years, so I really don’t have much insight...

Aug 2020
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Manager

Service and Support

I have worked with other companies that didn't get back to me in a very timely manner, and API...

Aug 2020
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Manager

Functionality and Upgrades

As somebody who doesn’t have a lot of experience with the API Healthcare solution, I don't think it...

Aug 2020
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Manager

Functionality and Upgrades

We have some small training guides that we have developed for people. The majority of our facility...

Aug 2020
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Analyst/Coordinator

Service and Support

API Healthcare contacted us regarding some potential solutions with scheduling during the COVID-19...

Aug 2020
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Analyst/Coordinator

Service and Support

The vendor has sent out emails pretty regularly about different ways that we can use the software...

Aug 2020
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Analyst/Coordinator

Implementation and Training

The vendor has training sessions on their portal, and those are free for us to use. Those aren't...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

For our end users, there are a lot of steps. The latest upgrade made things a little better, but...

Aug 2020
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Analyst/Coordinator

Service and Support

The support people are usually really responsive. Our vendor’s executives are pretty involved.

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The solution drives a lot of outcomes for all the hospitals. We are able to pull a lot of...

Aug 2020
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Director

Functionality and Upgrades

We can schedule profiles and groups, and that is something I really like about the product.

Aug 2020
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Director

Functionality and Upgrades

I would like to see some changes along the lines of the balancing grid in the product. I would also...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Now that we are back with API Healthcare, we are not nickel-and-dimed. When GE purchased them, they...

Jul 2020
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Analyst/Coordinator

Relationship

Development takes time for those of us in IT. As soon as we print our four-week schedules, they are...

Jul 2020
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Manager

Functionality and Upgrades

The scheduling works well, and the staff scheduling works mostly well. A lot of people use those,...

Jul 2020
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Manager

Functionality and Upgrades

There is one major change we would like to have in self-scheduling. The system has the ability to...

Jul 2020
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Manager

Future Outlook

I have been looking at other vendors. API Healthcare is just not suited to redeploying staff. That...

Jul 2020
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Manager

Relationship

API Healthcare has a representative working with us now to discuss our pain points and show us how...

Jul 2020
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Manager

Interfacing and Integration

The system is so cumbersome. In terms of our integration goals, Staffing and Scheduling is not...

Jul 2020
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Manager

Functionality and Upgrades

If we log in to a computer, Staffing and Scheduling is great. It is easy to use. We can easily add...

Jul 2020
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Manager

Service and Support

API Healthcare is very dynamic. They have a lot of good products that are useful for people in large...

Jul 2020
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Manager

Functionality and Upgrades

The product is really robust. But that is one of the problems for an organization our size. Due to...

Jun 2020
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Manager

Functionality and Upgrades

We uncover a lot of issues in the software that the vendor doesn't communicate to us. Obviously,...

Jun 2020
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Manager

Other Observations & Comments

Overall, we are pretty satisfied. The things that we can’t do are usually pretty odd, one-off...

Jun 2020
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Manager

Sales and Contracting

Based on what we pay for the product, I have to think API Healthcare is a very profitable company.

Jun 2020
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CNO

Service and Support

We did a couple of things that we don't normally do during the COVID-19 crisis. We floated our...

Jun 2020
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CNO

Functionality and Upgrades

The product was able to scale to meet our needs, and we were able to give access to the centralized...

Jun 2020
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CNO

Functionality and Upgrades

We haven't had many hiccups with the implementations or upgrades. Those have been fine. API...

Jun 2020
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CNO

Implementation and Training

The product's technology is pretty intuitive. There have been no issues with the training. API...

Jun 2020
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CNO

Interfacing and Integration

We have some work to do in terms of the product supporting our integration and interoperability...

Jun 2020
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CNO

Functionality and Upgrades

The platform is great. I don't think there is a perfect platform, but API Healthcare does a nice...

Jun 2020
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CNO

Service and Support

API Healthcare does fine and provides good support. I don't have any complaints about the vendor not...

Jun 2020
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CNO

Other Observations & Comments

I don't have any experience with the vendor's executives, but I don't know that we have needed them.

Jun 2020
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CNO

Relationship

API Healthcare has done a nice job of driving tangible outcomes. Our nursing staff has definitely...

Jun 2020
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CNO

ROI / Cost (care and feeding)

We have no problems with the vendor nickel-and-diming. They don't do that. The product has really...

Jun 2020
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CNO

Functionality and Upgrades

What API Healthcare has done, and what I expect them to continue to do, is really leverage their...

Jun 2020
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Manager

Functionality and Upgrades

We still have issues with reporting. The reporting leaves a lot to be desired because API Healthcare...

Jun 2020
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Manager

Functionality and Upgrades

I like the system. I prefer it over other vendors’ systems, and I like the functionality itself...

Jun 2020
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Manager

Service and Support

I wish that API Healthcare would have more focus groups on areas that fall outside of the clinical...

Jun 2020
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Manager

Implementation and Training

The ongoing training has gotten a bit better under symplr. In terms of opportunities for regular...

Jun 2020
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Manager

Relationship

Since symplr took over, they have tried to reach out on a quarterly basis so that the executives and...

Jun 2020
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Manager

Functionality and Upgrades

The modules are very stable. I have worked with other products that aren't as stable. The support...

Jun 2020
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Manager

Functionality and Upgrades

The vendor has changed hands during the time we have had the product. The previous owner's version...

Jun 2020
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Manager

Functionality and Upgrades

It seemed like once we upgraded the product, a lot of different users started having issues with the...

Jun 2020
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Manager

Service and Support

API Healthcare's phone and web support is really good. The service is proactive, but the support...

Jun 2020
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Manager

Functionality and Upgrades

We wish that the message about open shifts were more customizable. Then we could use the message...

Jun 2020
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Nurse

Functionality and Upgrades

There is no ability to edit schedules once payroll has processed them for the pay period. Light-duty...

May 2020
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Nurse

Functionality and Upgrades

We use LPNs and RNs in some units. The core staffing plan allows two LPN team members and five RN...

May 2020
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Nurse

Functionality and Upgrades

The current four-hour view for overall house staffing is cluttered, but we may miss partial shifts...

May 2020
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Nurse

ROI / Cost (care and feeding)

There are too many modules that must be purchased separately.

May 2020
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Nurse

Functionality and Upgrades

Unavailability can't be removed for partial time frames once a team member adds the request. For...

May 2020
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Analyst/Coordinator

Implementation and Training

The initial training that we got from API Healthcare was very thorough.

Apr 2020
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Analyst/Coordinator

Service and Support

There are things that API Healthcare has stepped in to help our IT team with, like identifying some...

Apr 2020
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Analyst/Coordinator

Relationship

We aren’t sure where API Healthcare is going with their company. They have been purchased multiple...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

API Healthcare could improve by having more consistent communication about products, and our...

Apr 2020
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CFO

Functionality and Upgrades

I am not a fan of API Healthcare's solution. It is a cumbersome system and is not user friendly. My...

Apr 2020
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CFO

Service and Support

API Healthcare's support is not strong. We have to reach out to the vendor's support people multiple...

Apr 2020
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Manager

Interfacing and Integration

The system integrates pretty seamlessly with our payroll system. We are a couple of releases behind,...

Mar 2020
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Manager

Relationship

In terms of proactivity, we have to reach out to API Healthcare and spur them along. But I have a...

Mar 2020
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Manager

Functionality and Upgrades

We like that the solution provides a historical record. We have issues with not providing a quick,...

Mar 2020
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Manager

Functionality and Upgrades

We made the decision to stick with API Healthcare. We had some concerns with the number of times the...

Mar 2020
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Manager

Functionality and Upgrades

API Healthcare is pretty slow in terms of rolling out new technology lately.

Mar 2020
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Manager

Service and Support

A year ago, I would have rated the vendor's support very low, but as it is today, I would rate it...

Mar 2020
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Manager

Other Observations & Comments

I wouldn’t call what API Healthcare does nickel-and-diming, but they have a lot more individual...

Mar 2020
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Analyst/Coordinator

Relationship

We are in the room with API Healthcare all the time, and we tell them what we want them to know. We...

Mar 2020
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Analyst/Coordinator

Interfacing and Integration

So far, integration with API Healthcare's system has been fine. We are going to be doing an upgrade...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

API Healthcare is coming out with more releases now than they have for a long time. They are also...

Mar 2020
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Analyst/Coordinator

Other Observations & Comments

I don’t know who our executive partner is anymore because there has been a ton of turnover at API...

Mar 2020
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Analyst/Coordinator

Other Observations & Comments

We have a couple of projects happening in the next few months, so our satisfaction with API...

Mar 2020
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Analyst/Coordinator

Relationship

Whether or not API Healthcare keeps their promises is a tough question, but I would say no. There...

Mar 2020
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Manager

Lessons Learned

There may just be a learning curve at times, especially for the staff members who use the scheduling...

Mar 2020