athenaIDX (Ambulatory) Commentary
Filtered view: (Health System Owned)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Culture
We would have liked athenahealth's executive leaders to partner with us to figure out some of our...
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Culture
We look for value in our vendor partners. We pay an annual maintenance fee, and we pay athenahealth...
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Loyalty, Product
We are not using all the solutions athenahealth has to offer, but we have taken advantage of all the...
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Operations
athenahealth has a rigid implementation process. But with the size and complexity of our solution,...
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Relationship, Value
athenahealth does keep all their promises. We are a customer that has not migrated to Epic, so they...
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Relationship, Operations
athenahealth is proactive. Before things come on the market, the vendor is proactive about sexual...
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Culture, Value
athenahealth supports our integration and interoperability goals. The technology supports those...
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Loyalty, Product
I would buy athenaIDX again. It is a fantastic solution. If I have good management, I don't need...
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Value
I would buy athenaIDX again. It serves its purpose pretty well. Additionally, athenahealth tries to...
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Relationship
I have been on some version of this solution for a long time, so the familiarity and comfort with...
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Operations
The onboarding for athenahealth’s RCM services and the A/R follow-up and denial work we had to do in...
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Relationship
athenahealth should have put some brakes on the level of customization our organization was asking...
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Culture, Value
We have service level agreements in place that go up to a certain level of service, and athenahealth...
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Operations
We postponed our upgrades, but athenahealth eventually told us that we couldn’t continue to kick the...
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Product
athenahealth does not play well with other vendors, and we need an overall integrated solution. We...
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Relationship
athenahealth’s support is fair, but their executives are very involved.
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Relationship
We brought some issues to athenahealth, and they thought them through and told us what they thought...
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Culture, Relationship
athenahealth oversold what they could do. They should have been more proactive and consultative in...
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Loyalty
Within the world of medical records, patient engagement, and all those different things, having the...
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Product
The vendor is really not supporting athenaIDX. It is not their platform, and they do very few...
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Relationship
We have a wonderful programmer kind of partner with athenahealth who helps us build logic when we...
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Loyalty, Product, Value
We should have replaced athenaIDX years ago. Everyone hates it. It is just old. athenaIDX has huge...
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Relationship
athenahealth's support is exceptional. The vendor absolutely keeps all of their promises and then...
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Loyalty, Product
A payment poster in the system will have one type of security, but we would like to see that...
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Culture, Value
The product is really expensive, and that is really hard to deal with and hard to work with....
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Value
In general, the product is strong. Within a short time after switching to the product, we were in...
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