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User Commentary
A lot of the training is specifically focused on a module or application because things are...
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We have an easier time working with the tools on the hospital billing side of athenaIDX than we do...
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I went to an athenahealth webinar recently, and the people were mostly talking about how...
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athenahealth is investing in athenaIDX to keep it competitive. I haven’t seen any reduction in the...
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athena’s support team is very efficient, and they are collaborative within themselves. They resolve...
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With an upgrade, athenahealth goes through the new features and does some training, but they don't...
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What athenahealth offers is fine, but they are usually two to five years behind with what they...
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athenahealth's support team members are responsible. They understand and work with us, and they...
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athenaIDX is an interesting platform. We have been live on it for some time, and we are actually...
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athenahealth's support has been good, but I have never worked with a company that is so siloed....
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athenahealth's people want to show us how much they have improved their systems' interoperability....
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athenahealth is trying to be aggressive with their services. They have talked about robotic process...
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We are happy to see that the vendor is refining users' experiences in the solution. When we first...
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One of the best parts of athenaIDX is being able to add fields and configure the system how we need...
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I like athenahealth’s support structure very much. If we put in a ticket and we don’t hear back, or...
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We do get value from the solution. If there is an extra charge, athenahealth lets us know. They...
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I wish athenaIDX had a more user-friendly interface for people to use. People like to work on...
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I really wish athenahealth had a good partner or product for a remote patient-intake application....
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I wish athenahealth's service people had more initiative to help us with claims issues. They like to...
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In the long term, we want to move to another product. Once another vendor's product matures and we...
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The folks from athenahealth that I have worked with have been very helpful. athenahealth has done a...
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I don't feel that athenahealth's EMR is the right EMR choice for us. I don't even know whether...
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We had an upgrade with a project manager who didn't do a very good job of keeping everyone informed....
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We have had a lot of issues with the way that patients are registered in the system. I think that...
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I think that athenahealth has done a better job than some other vendors when it comes to not...
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One thing that I love about athenaIDX is the stability.
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If it were my decision, I would never have made the decision to shift away from athenaIDX. If IDX...
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I have never had an issue with IDX Systems keeping their promises. We have been highly satisfied...
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We have grown up on IDX Systems, so we have a lot of history with athenahealth. I have dealt with...
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From what I have dealt with, athenahealth doesn't do much training with athenaIDX. If we have a new...
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The product is part of our long-term plans, but we are always evaluating. I would absolutely buy...
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athenaIDX is a robust application, and athenahealth spends a lot of time making it more efficient....
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One thing I would tell someone who is interested in athenahealth's product is that the scheduling is...
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We have gotten support from athenahealth even as we have migrated away. They have reached out...
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We never migrated to the web version, so most of our end users would say that the product is a...
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athena acquired Centricity products, and that has been a good thing. athena has made good...
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The vendor’s executives regularly touch base with us. The vendor will be moving us to the latest...
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The product is very stable. It is a good product.
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The services that athenahealth delivers are very stable. Overall, the vendor's services are...
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My biggest issue with the legacy support from athenahealth is that they aren't as flexible as other...
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The product could be easier to use. It isn't intuitive because it is not a true web-based...
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For the most part, the system has always done what we have wanted it to do. athenaIDX is as good as...
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The vendor is still designing things whether we use them or not. We are using so many other...
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There are times when it takes too long for the support teams to get cases resolved, but those...
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In general, the vendor doesn’t charge for every little thing, but there are certain things that we...
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The vendor is proactive. They try to have regular meetings with our leadership, and they want to...
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When we had an issue with the system, we eventually got to the very top vendor leadership when we...
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A year from now, I think the product will be working the same. We are not going to change anything,...
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We would like athenahealth to have a boot camp available for brand-new analysts. I feel like we have...
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We are in touch with the usual person we work with from athenahealth but not with people above that...
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athenahealth’s communities have been a positive. The communities are part of athenahealth's...
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Things are going very well with athena. My leaders and my teams that work with athena appreciate...
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athena is definitely part of our interim, midrange plans. As an organization, we have not decided...
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There are some things that need to be taken care of for ease of use, specifically customer service...
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I hear from the vendor's executives on calls that we have with the vendor. athenahealth also puts on...
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We definitely get our money's worth from the vendor. I would pay them over and over again for the...
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athenahealth is doing what they do best, but we had to go outside of their systems to find a vendor...
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athenahealth is good at what they do. I feel like their product-development cycles are very...
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athenahealth's support people are great. I can put in tickets with them and get responses back. They...
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I am hoping my satisfaction will improve in a year because we are going to be up and running. We...
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Providers who are thinking about getting athenaIDX should evaluate and clearly document the current...
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I work with a lot of different vendors on various systems. If I could hold them all to the standard...
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We went through an upgrade this year, and it was smooth and timely. We had very few issues with it....
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We had athenahealth's people come on-site for our initial go-live to do our training. That went...
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athenahealth released a new product for integration this year. That product is a lot more...
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athenaIDX is a very intuitive system. Our people can get trained within three days and use the...
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athenahealth reached out to me a few times last year with various fixes that needed to be loaded...
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athenaIDX is the best of breed for professional billing systems, so if someone is a medium- or...
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athenahealth is good at sharing their road map and where they see themselves in the future. But I...
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I have a customer success manager that has been assigned to us, and I have direct access to that...
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We are staying very current. We should have done that a long time ago, but we didn't. But now I have...
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athena will work with us on a lot, and they will include that work in the overall cost. They include...
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Our patient accounting vendor’s revenue cycle process is nowhere near athena’s process. That vendor...
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We are working on developing a few things with athena. They are great. We are partnering with...
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Recently, we had problems with our frontline person who wasn’t very responsive to us. athena changed...
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I love athenaIDX. I have used it for many years. I enjoy working with the product. I enjoy athena's...
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athena tries to facilitate user groups, but I wish we had more interaction from our peers. We...
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The product has been very helpful through the last couple of years with COVID-19 and has made it...
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Service has been more proactive since athenahealth took over from Virence Health. We get more emails...
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We are getting ready to extend our contract on this product. Our users love the support we receive...
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The vendor tries to do a good job with training. I don’t feel like they are focused on the system...
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The upgrades to the system are very good, but some of the third-party applications aren’t as easy as...
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The system does everything we need in terms of reporting, getting bills in and out of the doors, and...
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The vendor is definitely proactive, and they have people who know what they are doing with the...
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I would tell others that the system is solid. It has been around for a long time. The workflow is...
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In terms of data capture for proper operations management, there are too many things that I have to...
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We had an issue that caused athenahealth to shut our system down. They basically brought our health...
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We have noticed a shift in athenahealth's support lately, but I think the change stems less from an...
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We have had to request additional staffing in our budgets because the system isn't as user friendly...
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I came to our organization after our implementation to help pick up the pieces. If I went to another...
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We want to consolidate by moving our practice management and scheduling tools to our EMR vendor's...
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Technologically, athena has been pretty much hitting it out of the park. They know the physician...
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On the relationship and client services side, athena has always been a partner. They have been...
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Self-pay technology is continuing to make a bigger and bigger portion of healthcare revenue,...
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For the most part, just the large projects have fees. I don't feel nickel-and-dimed by athena.
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We have a few third-party products that have very tight integration with athenaIDX, but I don't know...
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athenaIDX does what we want and need it to do. We are getting what we need out of the system. We...
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athenahealth could improve their communication. I am not saying that there are issues with their...
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We are in a pretty good spot with athenahealth; we have no struggles. We have a nice ticketing...
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The product was brought to us by someone who had it in their previous role and had a good experience...
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The representative we work with does well, and we have had no issues. athenahealth is a pretty good...
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One struggle we had was when we did an upgrade that impacted some of our processes. That isn't...
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athenahealth doesn’t nickel-and-dime us. When we do add-ons for certain tickets, the price is...
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We have our own training team. When a new person comes on board, we have dedicated training on...
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When we do advances with athenaIDX, they come through cleanly for us. We don’t really have any...
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We are looking at other areas to expand, especially with automation. We are meeting with...
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athenahealth does reach out to us occasionally to understand how we are doing. We don’t have a lot...
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athenahealth delivers mostly what we need from them, but there are a few things the vendor could...
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We have not had any major system issues. The product is easy to use. Everything has a bit of...
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One good thing about athenahealth is they don’t pass the buck. Sometimes things get delayed, but...
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I would recommend that other providers use the Windows version of the product because the A/R piece...
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athenaIDX seems to be working well. I would definitely buy the PM system again. It has been very...
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athenaIDX is better on the ambulatory side than the hospital side because the billing is easier....
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The support from athena is very good. They are very responsive and provide good service.
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If the solution requires changes to its core functionality, then we have to submit enhancement...
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Our transition to the product's web version wasn't bad. For the most part, the product is working...
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Historically, our organization has preferred best-of-breed products, so we have a number of...
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The vendor offers different features and upgrades. I feel like there haven't been many enhancements...
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I don't know whether the system is part of our long-term plans. From a health system perspective, it...
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In market analytics and from a professional billing component, athenahealth is slowly losing their...
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We have had the system for years, and we are so in step with it now that we feel that we are good at...
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We have been through some major upgrades, and those have gone pretty smoothly. The vendor's...
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athenahealth could improve their training by being more flexible about the platform that they are...
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The product meets our expectations and does what it needs to do. We set it up well. The system is as...
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As far as integration goes, the product is a standalone system. We have had to customize it to allow...
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The product still runs on DOS, and it isn't the most visually pleasing system. It has function keys....
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Since IDX Systems moved to athena, the solution has gotten better. We have spent years building our...
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We have had athenaIDX for a long time, and we like it. It is our financial management tool, and it...
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The vendor made some promises about athenaIDX's ease of use, but we have found it to be more...
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We have been with athena for quite a long time. They will definitely get executives involved if need...
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athena does not nickel-and-dime. They are pretty good when it comes to sticking to the contract, the...
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athenahealth will custom design training programs for us and work on sessions with us. The thing...
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athenaIDX has its standard interfaces and things like that, but I would rate athena high because...
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athena is constantly sending out new technology. I think they have been spot on with their support....
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athenaIDX is absolutely not the sort of product where we can just plug it in and have it drive...
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The product has had so many owners, and things have changed with each new owner. Now, the product is...
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All of the add-ons and things that we ask the vendor to do lead to programming and maintenance time,...
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We have received our money's worth. After many years of using the product, we have gotten our...
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We just went through an upgrade with athenahealth. From my perspective, it seemed to go very well....
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There is no ongoing training from athenahealth. There hasn't been any training. The only training...
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I have heard from people who are new users that they don't find the product to be easy to use. The...
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athenahealth is a little slow on delivering new technology. The need is there, and we usually create...
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The one thing that stands out about athena is that their applications can be customized to our...
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The upgrade process is a lot smoother than it used to be. One thing athena must improve is the...
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The support is very good. Some modules can be pricey.
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We get what we need with athenaIDX. We can customize the solution where we need to. We migrated to a...
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The vendor's support is pretty responsive. It feels like it is back to the way it was before they...
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athenahealth is very proactive about the requests that I have made. In all the years that I have...
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athenaIDX remains very stable, and there are very few complaints on the ambulatory side. athenaIDX...
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Some functionality and security have changed, and that has made it easier for me to set up new users....
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I would like to see some improvements with the security piece. Sometimes, I need to be able to allow...
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With athenaIDX, we can do a lot of things through workflows or change our workflows so that things...
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We are rapidly becoming a complete Epic shop and will be turning out the lights on athenaIDX within...
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We partnered with athenahealth and brought in some consultants. They have been part of our team, and...
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If we ask for additional format changes or logic or do something out of the norm, athenahealth will...
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athenaIDX is better than other systems out there because it can be modified to work for us on the...
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athenahealth has user group training, and they go over all of whatever they are looking at. They get...
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athenaIDX works wonderfully because it does pretty much whatever we have built out. We may have a...
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When I first started with the system years ago, it was old architecture and on a unique server. Now...
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There is good customization with athenaIDX. We can customize it to meet our needs. For example, if...
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athenaIDX is an efficient system. I can customize it to work the best for our needs here. It is easy...
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Support from athena is amazing. They are so helpful and communicate very well with us. I really like...
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athena has a fairly good support team. They help me with any issues that arise and try hard to cover...
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Data integrity with athenaIDX is worrisome. Things get dropped from the system and just disappear,...
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