athenaIDX (Ambulatory)
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

A lot of the training is specifically focused on a module or application because things are...

Mar 2022
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Manager

We have an easier time working with the tools on the hospital billing side of athenaIDX than we do...

Mar 2022
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Manager

I went to an athenahealth webinar recently, and the people were mostly talking about how...

Feb 2022
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Manager

athenahealth is investing in athenaIDX to keep it competitive. I haven’t seen any reduction in the...

Feb 2022
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Director

athena’s support team is very efficient, and they are collaborative within themselves. They resolve...

Feb 2022
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Director

With an upgrade, athenahealth goes through the new features and does some training, but they don't...

Jan 2022
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Director

What athenahealth offers is fine, but they are usually two to five years behind with what they...

Jan 2022
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Director

athenahealth's support team members are responsible. They understand and work with us, and they...

Jan 2022
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Manager

athenaIDX is an interesting platform. We have been live on it for some time, and we are actually...

Jan 2022
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Manager

athenahealth's support has been good, but I have never worked with a company that is so siloed....

Jan 2022
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Manager

athenahealth's people want to show us how much they have improved their systems' interoperability....

Jan 2022
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Manager

athenahealth is trying to be aggressive with their services. They have talked about robotic process...

Jan 2022
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Manager

We are happy to see that the vendor is refining users' experiences in the solution. When we first...

Jan 2022
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Manager

One of the best parts of athenaIDX is being able to add fields and configure the system how we need...

Jan 2022
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Manager

I like athenahealth’s support structure very much. If we put in a ticket and we don’t hear back, or...

Jan 2022
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Manager

We do get value from the solution. If there is an extra charge, athenahealth lets us know. They...

Jan 2022
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Director

I wish athenaIDX had a more user-friendly interface for people to use. People like to work on...

Jan 2022
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Director

I really wish athenahealth had a good partner or product for a remote patient-intake application....

Jan 2022
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Director

I wish athenahealth's service people had more initiative to help us with claims issues. They like to...

Jan 2022
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CIO

In the long term, we want to move to another product. Once another vendor's product matures and we...

Jan 2022
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CIO

The folks from athenahealth that I have worked with have been very helpful. athenahealth has done a...

Jan 2022
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CIO

I don't feel that athenahealth's EMR is the right EMR choice for us. I don't even know whether...

Jan 2022
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CIO

We had an upgrade with a project manager who didn't do a very good job of keeping everyone informed....

Jan 2022
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CIO

We have had a lot of issues with the way that patients are registered in the system. I think that...

Jan 2022
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CIO

I think that athenahealth has done a better job than some other vendors when it comes to not...

Jan 2022
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Manager

One thing that I love about athenaIDX is the stability.

Jan 2022
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Manager

If it were my decision, I would never have made the decision to shift away from athenaIDX. If IDX...

Jan 2022
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Manager

I have never had an issue with IDX Systems keeping their promises. We have been highly satisfied...

Jan 2022
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Manager

We have grown up on IDX Systems, so we have a lot of history with athenahealth. I have dealt with...

Jan 2022
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Manager

From what I have dealt with, athenahealth doesn't do much training with athenaIDX. If we have a new...

Jan 2022
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Director

The product is part of our long-term plans, but we are always evaluating. I would absolutely buy...

Jan 2022
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VP/Other Executive

athenaIDX is a robust application, and athenahealth spends a lot of time making it more efficient....

Jan 2022
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VP/Other Executive

One thing I would tell someone who is interested in athenahealth's product is that the scheduling is...

Jan 2022
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VP/Other Executive

We have gotten support from athenahealth even as we have migrated away. They have reached out...

Jan 2022
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VP/Other Executive

We never migrated to the web version, so most of our end users would say that the product is a...

Jan 2022
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VP/Other Executive

athena acquired Centricity products, and that has been a good thing. athena has made good...

Jan 2022
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VP/Other Executive

The vendor’s executives regularly touch base with us. The vendor will be moving us to the latest...

Jan 2022
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VP/Other Executive

The product is very stable. It is a good product.

Jan 2022
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Director

The services that athenahealth delivers are very stable. Overall, the vendor's services are...

Jan 2022
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Director

My biggest issue with the legacy support from athenahealth is that they aren't as flexible as other...

Jan 2022
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VP/Other Executive

The product could be easier to use. It isn't intuitive because it is not a true web-based...

Jan 2022
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Director

For the most part, the system has always done what we have wanted it to do. athenaIDX is as good as...

Jan 2022
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Director

The vendor is still designing things whether we use them or not. We are using so many other...

Jan 2022
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Director

There are times when it takes too long for the support teams to get cases resolved, but those...

Jan 2022
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Director

In general, the vendor doesn’t charge for every little thing, but there are certain things that we...

Jan 2022
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Director

The vendor is proactive. They try to have regular meetings with our leadership, and they want to...

Jan 2022
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Director

When we had an issue with the system, we eventually got to the very top vendor leadership when we...

Jan 2022
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Director

A year from now, I think the product will be working the same. We are not going to change anything,...

Jan 2022
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Director

We would like athenahealth to have a boot camp available for brand-new analysts. I feel like we have...

Jan 2022
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Director

We are in touch with the usual person we work with from athenahealth but not with people above that...

Jan 2022
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Director

athenahealth’s communities have been a positive. The communities are part of athenahealth's...

Jan 2022
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VP/Other Executive

Things are going very well with athena. My leaders and my teams that work with athena appreciate...

Jan 2022
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VP/Other Executive

athena is definitely part of our interim, midrange plans. As an organization, we have not decided...

Jan 2022
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VP/Other Executive

There are some things that need to be taken care of for ease of use, specifically customer service...

Jan 2022
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Manager

I hear from the vendor's executives on calls that we have with the vendor. athenahealth also puts on...

Jan 2022
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Manager

We definitely get our money's worth from the vendor. I would pay them over and over again for the...

Jan 2022
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Manager

athenahealth is doing what they do best, but we had to go outside of their systems to find a vendor...

Jan 2022
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Manager

athenahealth is good at what they do. I feel like their product-development cycles are very...

Jan 2022
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Manager

athenahealth's support people are great. I can put in tickets with them and get responses back. They...

Jan 2022
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VP/Other Executive

I am hoping my satisfaction will improve in a year because we are going to be up and running. We...

Jan 2022
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VP/Other Executive

Providers who are thinking about getting athenaIDX should evaluate and clearly document the current...

Jan 2022
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Manager

I work with a lot of different vendors on various systems. If I could hold them all to the standard...

Jan 2022
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Manager

We went through an upgrade this year, and it was smooth and timely. We had very few issues with it....

Jan 2022
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Manager

We had athenahealth's people come on-site for our initial go-live to do our training. That went...

Jan 2022
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Manager

athenahealth released a new product for integration this year. That product is a lot more...

Jan 2022
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Manager

athenaIDX is a very intuitive system. Our people can get trained within three days and use the...

Jan 2022
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Manager

athenahealth reached out to me a few times last year with various fixes that needed to be loaded...

Jan 2022
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Director

athenaIDX is the best of breed for professional billing systems, so if someone is a medium- or...

Jan 2022
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Director

athenahealth is good at sharing their road map and where they see themselves in the future. But I...

Jan 2022
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Director

I have a customer success manager that has been assigned to us, and I have direct access to that...

Jan 2022
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Director

We are staying very current. We should have done that a long time ago, but we didn't. But now I have...

Jan 2022
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Director

athena will work with us on a lot, and they will include that work in the overall cost. They include...

Jan 2022
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Director

Our patient accounting vendor’s revenue cycle process is nowhere near athena’s process. That vendor...

Jan 2022
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Director

We are working on developing a few things with athena. They are great. We are partnering with...

Jan 2022
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Director

Recently, we had problems with our frontline person who wasn’t very responsive to us. athena changed...

Jan 2022
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Director

I love athenaIDX. I have used it for many years. I enjoy working with the product. I enjoy athena's...

Jan 2022
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Director

athena tries to facilitate user groups, but I wish we had more interaction from our peers. We...

Jan 2022
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Manager

The product has been very helpful through the last couple of years with COVID-19 and has made it...

Jan 2022
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Manager

Service has been more proactive since athenahealth took over from Virence Health. We get more emails...

Jan 2022
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Manager

We are getting ready to extend our contract on this product. Our users love the support we receive...

Jan 2022
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Manager

The vendor tries to do a good job with training. I don’t feel like they are focused on the system...

Jan 2022
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Manager

The upgrades to the system are very good, but some of the third-party applications aren’t as easy as...

Jan 2022
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Manager

The system does everything we need in terms of reporting, getting bills in and out of the doors, and...

Jan 2022
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Manager

The vendor is definitely proactive, and they have people who know what they are doing with the...

Jan 2022
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Manager

I would tell others that the system is solid. It has been around for a long time. The workflow is...

Jan 2022
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Director

In terms of data capture for proper operations management, there are too many things that I have to...

Jan 2022
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Director

We had an issue that caused athenahealth to shut our system down. They basically brought our health...

Jan 2022
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Director

We have noticed a shift in athenahealth's support lately, but I think the change stems less from an...

Jan 2022
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Director

We have had to request additional staffing in our budgets because the system isn't as user friendly...

Jan 2022
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Director

I came to our organization after our implementation to help pick up the pieces. If I went to another...

Jan 2022
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Director

We want to consolidate by moving our practice management and scheduling tools to our EMR vendor's...

Jan 2022
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Director

Technologically, athena has been pretty much hitting it out of the park. They know the physician...

Jan 2022
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Director

On the relationship and client services side, athena has always been a partner. They have been...

Jan 2022
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Director

Self-pay technology is continuing to make a bigger and bigger portion of healthcare revenue,...

Jan 2022
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Director

For the most part, just the large projects have fees. I don't feel nickel-and-dimed by athena.

Jan 2022
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Director

We have a few third-party products that have very tight integration with athenaIDX, but I don't know...

Jan 2022
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Manager

athenaIDX does what we want and need it to do. We are getting what we need out of the system. We...

Jan 2022
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Manager

athenahealth could improve their communication. I am not saying that there are issues with their...

Jan 2022
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VP/Other Executive

We are in a pretty good spot with athenahealth; we have no struggles. We have a nice ticketing...

Jan 2022
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VP/Other Executive

The product was brought to us by someone who had it in their previous role and had a good experience...

Jan 2022
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VP/Other Executive

The representative we work with does well, and we have had no issues. athenahealth is a pretty good...

Jan 2022
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VP/Other Executive

One struggle we had was when we did an upgrade that impacted some of our processes. That isn't...

Jan 2022
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VP/Other Executive

athenahealth doesn’t nickel-and-dime us. When we do add-ons for certain tickets, the price is...

Jan 2022
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VP/Other Executive

We have our own training team. When a new person comes on board, we have dedicated training on...

Jan 2022
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VP/Other Executive

When we do advances with athenaIDX, they come through cleanly for us. We don’t really have any...

Jan 2022
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VP/Other Executive

We are looking at other areas to expand, especially with automation. We are meeting with...

Jan 2022
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VP/Other Executive

athenahealth does reach out to us occasionally to understand how we are doing. We don’t have a lot...

Jan 2022
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VP/Other Executive

athenahealth delivers mostly what we need from them, but there are a few things the vendor could...

Jan 2022
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Analyst/Coordinator

We have not had any major system issues. The product is easy to use. Everything has a bit of...

Jan 2022
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Analyst/Coordinator

One good thing about athenahealth is they don’t pass the buck. Sometimes things get delayed, but...

Jan 2022
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Analyst/Coordinator

I would recommend that other providers use the Windows version of the product because the A/R piece...

Jan 2022
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VP/Other Executive

athenaIDX seems to be working well. I would definitely buy the PM system again. It has been very...

Jan 2022
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VP/Other Executive

athenaIDX is better on the ambulatory side than the hospital side because the billing is easier....

Jan 2022
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VP/Other Executive

The support from athena is very good. They are very responsive and provide good service.

Jan 2022
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Manager

If the solution requires changes to its core functionality, then we have to submit enhancement...

Jan 2022
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Manager

Our transition to the product's web version wasn't bad. For the most part, the product is working...

Jan 2022
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Manager

Historically, our organization has preferred best-of-breed products, so we have a number of...

Jan 2022
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Manager

The vendor offers different features and upgrades. I feel like there haven't been many enhancements...

Jan 2022
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VP/Other Executive

I don't know whether the system is part of our long-term plans. From a health system perspective, it...

Jan 2022
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VP/Other Executive

In market analytics and from a professional billing component, athenahealth is slowly losing their...

Jan 2022
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VP/Other Executive

We have had the system for years, and we are so in step with it now that we feel that we are good at...

Jan 2022
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VP/Other Executive

We have been through some major upgrades, and those have gone pretty smoothly. The vendor's...

Jan 2022
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VP/Other Executive

athenahealth could improve their training by being more flexible about the platform that they are...

Jan 2022
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VP/Other Executive

The product meets our expectations and does what it needs to do. We set it up well. The system is as...

Jan 2022
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VP/Other Executive

As far as integration goes, the product is a standalone system. We have had to customize it to allow...

Jan 2022
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VP/Other Executive

The product still runs on DOS, and it isn't the most visually pleasing system. It has function keys....

Jan 2022
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Director

Since IDX Systems moved to athena, the solution has gotten better. We have spent years building our...

Nov 2021
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Manager

We have had athenaIDX for a long time, and we like it. It is our financial management tool, and it...

Nov 2021
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Manager

The vendor made some promises about athenaIDX's ease of use, but we have found it to be more...

Nov 2021
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Manager

We have been with athena for quite a long time. They will definitely get executives involved if need...

Nov 2021
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Manager

athena does not nickel-and-dime. They are pretty good when it comes to sticking to the contract, the...

Nov 2021
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Manager

athenahealth will custom design training programs for us and work on sessions with us. The thing...

Nov 2021
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Manager

athenaIDX has its standard interfaces and things like that, but I would rate athena high because...

Nov 2021
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Manager

athena is constantly sending out new technology. I think they have been spot on with their support....

Nov 2021
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Director

athenaIDX is absolutely not the sort of product where we can just plug it in and have it drive...

Aug 2021
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Director

The product has had so many owners, and things have changed with each new owner. Now, the product is...

Aug 2021
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Director

All of the add-ons and things that we ask the vendor to do lead to programming and maintenance time,...

Aug 2021
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Director

We have received our money's worth. After many years of using the product, we have gotten our...

Aug 2021
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Director

We just went through an upgrade with athenahealth. From my perspective, it seemed to go very well....

Aug 2021
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Director

There is no ongoing training from athenahealth. There hasn't been any training. The only training...

Aug 2021
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Director

I have heard from people who are new users that they don't find the product to be easy to use. The...

Aug 2021
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Director

athenahealth is a little slow on delivering new technology. The need is there, and we usually create...

Aug 2021
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Director

The one thing that stands out about athena is that their applications can be customized to our...

Aug 2021
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Director

The upgrade process is a lot smoother than it used to be. One thing athena must improve is the...

Aug 2021
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Director

The support is very good. Some modules can be pricey.

Aug 2021
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Manager

We get what we need with athenaIDX. We can customize the solution where we need to. We migrated to a...

Aug 2021
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Manager

The vendor's support is pretty responsive. It feels like it is back to the way it was before they...

Aug 2021
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Analyst/Coordinator

athenahealth is very proactive about the requests that I have made. In all the years that I have...

Aug 2021
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Analyst/Coordinator

athenaIDX remains very stable, and there are very few complaints on the ambulatory side. athenaIDX...

Aug 2021
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Manager

Some functionality and security have changed, and that has made it easier for me to set up new users....

Jul 2021
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Manager

I would like to see some improvements with the security piece. Sometimes, I need to be able to allow...

Jul 2021
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Manager

With athenaIDX, we can do a lot of things through workflows or change our workflows so that things...

Jul 2021
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Director

We are rapidly becoming a complete Epic shop and will be turning out the lights on athenaIDX within...

Jul 2021
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Director

We partnered with athenahealth and brought in some consultants. They have been part of our team, and...

Jul 2021
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Manager

If we ask for additional format changes or logic or do something out of the norm, athenahealth will...

Jun 2021
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Manager

athenaIDX is better than other systems out there because it can be modified to work for us on the...

Jun 2021
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Manager

athenahealth has user group training, and they go over all of whatever they are looking at. They get...

Jun 2021
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Manager

athenaIDX works wonderfully because it does pretty much whatever we have built out. We may have a...

Jun 2021
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Manager

When I first started with the system years ago, it was old architecture and on a unique server. Now...

Jun 2021
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Manager

There is good customization with athenaIDX. We can customize it to meet our needs. For example, if...

Jun 2021
||
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Analyst/Coordinator

athenaIDX is an efficient system. I can customize it to work the best for our needs here. It is easy...

Jun 2021
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Analyst/Coordinator

Support from athena is amazing. They are so helpful and communicate very well with us. I really like...

Jun 2021
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Director

athena has a fairly good support team. They help me with any issues that arise and try hard to cover...

Jun 2021
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Director

Data integrity with athenaIDX is worrisome. Things get dropped from the system and just disappear,...

Jun 2021
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