athenaIDX (Ambulatory) Commentary

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athenahealth's training is worse than our other vendor's training. From an athenaIDX standpoint, the...

A lot of athenahealth's same people are there, so I've always been extremely satisfied with their...

athenahealth hasn't put much into their product, so I think they're behind a bit. athenaIDX really...

Our parent company will be forcing us off athenaIDX in the coming months. We're in the middle of...

athenaIDX has a good user interface. It is robust. It will grow with us as a group and is very...

For athenaIDX, athenahealth has spent a lot of time building out the capabilities to let third...

I'm positive on athenahealth, but the use cases are limited. And we are working with athenahealth...

I would not buy athenaIDX again. We are happy with athenaIDX as a standalone PM system. It serves...

At this time, athenahealth is still dipping their feet into AI opportunities, and that puts them...

The integration back into our main system for athenaIDX could use a little bit of work. athenaIDX is...

While athenahealth is transparent and fair, they want an additional payment for every little thing....

The solution doesn't cost as much as other options, but we don't get very much either.

athenaIDX needs some kind of onboarding for new hires and standardized training that we could put...

There is no appetite from athenahealth to make any changes to the solution. I have never heard...

I have support contacts at athenahealth. They provide day-to-day support. If I have tickets that are...

athenahealth is often a step ahead of me. If I mention that we may be looking at something, they...

With athenaIDX, there always seems to be a solution. There is a lot we can do ourselves, including...

athenahealth has a very robust training program, but we do not seem to need it. The trainers are...

athenaIDX's flexibility is probably my favorite thing about the solution. athenaIDX allows us to...

athenahealth has strong industry relationships and a long track record. They have been in this...

athenahealth supports customization through custom codes and custom configurations. We rely much...

athenaIDX is a long-established system, and the underlying technology is what I would consider...

athenahealth keeps their promises when it comes to the things they deliver. They give us what they...

I wasn't there during the build process of the solution with athenahealth, so there are things that...

We have users in different areas, so our system has to be able to function to meet all of the...

Our EHR system is a homegrown system that isn't widely used. Because of that, there are issues with...

It takes a little bit longer for athenahealth’s support people to resolve some things. The triaging...

If I were to make a choice to go with athenaIDX again, I would do our build differently. Our build...

I see some future capabilities that athenahealth is working on, but there is a cost associated with...

athenahealth has always been very responsive to our needs from a vendor perspective. They give us...

We recently had some major migrations to a hosting platform, and we had our own challenges from a...

The biggest thing that athenahealth could improve would be the ease of their upgrades so that we...

We have an account manager who we can call, and they will usually respond to us within a day....

From a product perspective, athenaIDX truly is one of the best in the industry in terms of...

The primary benefits of using multiple solutions from our EHR vendor is that we have an integrated...

In general, things are going well with athenahealth and the parts of the system that I manage. We...

We have some hours budgeted with athenahealth. In my interactions with athenahealth for what we...

athenahealth has training in their portal. They also provide videos. We have never really had to...

I don't think athenahealth really takes a hands-on approach to training. They say that the training...

athenahealth's system is a low-cost option, so it is a lot cheaper than Epic's system. For example,...

There have been times when we haven't been able to make targets, but I don't know that I would...

athenaIDX is too darn expensive. There are things that I would expect to be covered under routine...

By using athenaIDX, we have reduced our A/R days on hold tremendously. The system has done an...

athenahealth has really done a good job of stepping up this last year and stabilizing the program a...

With athenahealth, we don't really ever get to talk to somebody. We put a ticket in, and everything...

athenaIDX works as the vendor says it does, but we are a little unique, so we don't necessarily love...

athenahealth normally does a pretty good job of responding to tickets. I don't feel like I have to...

athenaIDX still doesn't talk to our EHR system very well. It is only a one-way solution. Our EHR...

athenahealth tends to charge for every little thing. They are notorious for that. For example, if an...

When issues occur, they don't happen in a vacuum, especially with revenue cycle management, where...

At our organization, we have a few different systems along with athenaIDX, and that can be...

The athenaIDX platform is comprehensive and capable of delivering everything that we need while...

The specific, tangible benefit that our organization has realized from using multiple solutions from...

I would definitely buy athenaIDX again if we needed an analytics solution.

The most frustrating thing for the users is that when we are managing a patient in athenaIDX, we...

The biggest thing our organization has realized from using multiple solutions from athenahealth is...

athenahealth has a lot of the same core people; they are really good. The support for athenaIDX is...

athenahealth kind of gets us on a little bit of everything. Every year, we are increasing our...

There aren't a lot of upgrades making athenaIDX better. It is stagnant.

athenahealth’s training is not very good. The vendor doesn't have any online training for new hires....

athenaIDX could use a bit of updating here and there, but for the most part, it is good. The...

I don't like athenaIDX's instances of downtime with the backup and shutdown of the system. The...

athenahealth's support is wonderful. It is the best support that I have ever worked with in all my...