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athenaIDX (Ambulatory) Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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VP/Other Executive

Relationship

I have been on some version of this solution for a long time, so the familiarity and comfort with...

Oct 2024
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VP/Other Executive

Operations

The onboarding for athenahealth’s RCM services and the A/R follow-up and denial work we had to do in...

Oct 2024
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Analyst/Coordinator

Loyalty

At this point, there hasn't been any talk of changing for any reason. But the original goal for the...

Sep 2024
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Analyst/Coordinator

Loyalty, Product

athenahealth is working toward improvements around that quality piece. On the one side where I...

Sep 2024
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Analyst/Coordinator

Relationship, Value

I love the athenahealth support team. I have never had a problem with them at all. Their responses...

Sep 2024
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Analyst/Coordinator

Relationship

Through the Change Healthcare hack, athenahealth jumped right on it. Honestly, our situation wasn't...

Sep 2024
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Director

Loyalty, Operations, Product

On our last upgrade, athenahealth went to a platform that is web-browser agnostic. It is easier for...

Aug 2024
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Director

Product

I would like athenahealth to improve the ability to get data into athenaIDX. athenaIDX is our main...

Aug 2024
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Director

Relationship

athenahealth’s support is very good. The vendor is responsive, and they fix our problems and come up...

Aug 2024
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Director

Relationship

I would buy athenaIDX again. I'm not sure that that sentiment is shared among all the senior...

Aug 2024
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VP/Other Executive

Relationship

athenahealth should have put some brakes on the level of customization our organization was asking...

Jul 2024
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VP/Other Executive

Culture, Value

We have service level agreements in place that go up to a certain level of service, and athenahealth...

Jul 2024
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VP/Other Executive

Operations

We postponed our upgrades, but athenahealth eventually told us that we couldn’t continue to kick the...

Jul 2024
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VP/Other Executive

Product

athenahealth does not play well with other vendors, and we need an overall integrated solution. We...

Jul 2024
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VP/Other Executive

Relationship

athenahealth’s support is fair, but their executives are very involved.

Jul 2024
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VP/Other Executive

Relationship

We brought some issues to athenahealth, and they thought them through and told us what they thought...

Jul 2024
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VP/Other Executive

Culture, Relationship

athenahealth oversold what they could do. They should have been more proactive and consultative in...

Jul 2024
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VP/Other Executive

Loyalty

Within the world of medical records, patient engagement, and all those different things, having the...

Jul 2024
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Director

Relationship

athenahealth is very responsive, and their executive team is far superior to a lot of other vendors....

Jul 2024
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Director

Product

We have done multiple upgrades for athenaIDX, and they all went fabulously. athenahealth is a very...

Jul 2024
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Director

Product

The vendor is really not supporting athenaIDX. It is not their platform, and they do very few...

Jul 2024
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Director

Relationship

We have a wonderful programmer kind of partner with athenahealth who helps us build logic when we...

Jul 2024
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Director

Loyalty, Product, Value

We should have replaced athenaIDX years ago. Everyone hates it. It is just old. athenaIDX has huge...

Jul 2024
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VP/Other Executive

Relationship

athenahealth’s support team is really good. We can get them on the phone whenever we want. They have...

Jun 2024
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VP/Other Executive

Value

We basically do ROIs for all of our automation projects, and athenahealth’s costs are usually in...

Jun 2024
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VP/Other Executive

Operations

athenahealth is really good with training. They are interactive. We explain what we need, and they...

Jun 2024
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VP/Other Executive

Loyalty, Relationship, Operations

We leverage athenahealth quite a bit. We are hosted by a vendor, but we partner with athenahealth...

Jun 2024
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VP/Other Executive

Relationship, Operations

I like that athenahealth has user conferences once a year, so we send people to those conferences....

Jun 2024
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Director

Relationship

athenahealth's support is exceptional. The vendor absolutely keeps all of their promises and then...

Jun 2024
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Director

Loyalty, Product

A payment poster in the system will have one type of security, but we would like to see that...

Jun 2024
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Director

Value

In the last year, we have been paying for more things. For example, we now have to pay for an...

May 2024
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Director

Operations

athenaIDX is an intuitive product, and athenahealth has great training and videos available to download....

May 2024
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Director

Loyalty

athenahealth is not in every space, and I wish they were. There are some things we are still trying...

May 2024
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Director

Relationship

athenahealth has set a great standard for customer service, and they should keep that going. If I...

May 2024
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VP/Other Executive

Product

There are some areas in the system where we need a hard stop. Those hard stops are required from a...

May 2024
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Analyst/Coordinator

Relationship

athenahealth has been proactive in helping us get things we need to make the billing process easier....

Apr 2024
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Analyst/Coordinator

Loyalty, Relationship

We are planning on leaving athenahealth, and they have been extremely helpful through the change...

Apr 2024
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(0)
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Analyst/Coordinator

Product

There is always room for improvement, especially for end users, but almost everything in athenaIDX...

Apr 2024
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(0)
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Analyst/Coordinator

Relationship

With the recent issues with Change Healthcare, athenahealth has been very proactive. Communication...

Apr 2024
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Analyst/Coordinator

Product

athenahealth’s portal is easy to use and maneuver, even for a new person. It is very user friendly....

Apr 2024
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Analyst/Coordinator

Relationship

If I email a couple of my athenahealth contacts, they get back to me within a few minutes or a...

Apr 2024
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Analyst/Coordinator

Relationship

If we ask a question, athenahealth doesn’t treat us like we should already know the answer. The...

Apr 2024
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Analyst/Coordinator

Relationship

We deal with many different people at athenahealth, and everyone has been very helpful.

Apr 2024
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(0)
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Analyst/Coordinator

Loyalty, Relationship

athenahealth is improving at a slow and steady pace. We are enjoying the API functionality because...

Apr 2024
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(0)
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CIO

Culture, Value

The product is really expensive, and that is really hard to deal with and hard to work with....

Mar 2024
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(0)
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CIO

Value

In general, the product is strong. Within a short time after switching to the product, we were in...

Mar 2024
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(0)
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Manager

Product

The biggest benefit of athenaIDX is the flexibility that we have within the application. I can't...

Jan 2024
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(0)
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Manager

Culture, Value

athenahealth doesn't nickel-and-dime us. If they can't figure something out within a certain number...

Jan 2024
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(0)
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Manager

Relationship

We have worked with multiple teams at athenahealth, and the teams that we have worked with have been...

Jan 2024
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(0)
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VP/Other Executive

Loyalty

Unfortunately, the solution does not meet our future institutional needs. We are moving toward a...

Jan 2024
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(0)
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Manager

Relationship

The vendor is very responsive when resolving issues. They are willing to listen to concerns about...

Dec 2023
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(0)
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Director

Loyalty, Product

athenaIDX is a perfect solution for us. It does a lot for us, and I think any product we would...

Dec 2023
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(0)
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Director

Operations

athenahealth doesn’t have a whole lot of online training modules anymore for any sort of ongoing...

Dec 2023
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(0)
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Director

Relationship

The vendor has had a lot of the same people supporting athenaIDX the whole time.

Dec 2023
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(0)
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Director

Relationship

athenahealth is transparent and trustworthy. They reach out to us when we escalate, and they hear us...

Dec 2023
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(0)
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Director

Relationship, Operations

athenahealth is good when it comes to functionalities and best practices, and they look for...

Dec 2023
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(0)
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Director

Relationship

athenahealth recently went through a force reduction, and we would have appreciated a bit more...

Dec 2023
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(0)
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Director

Product

The system isn't as intuitive as some people think it is, and it is a little behind the cutting...

Dec 2023
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(0)
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Director

Relationship

The people from athenahealth who we have worked with in the past have been empowered to solve our...

Dec 2023
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(0)
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Director

Product

The one thing about this system is that it takes work out of the box, and that is okay. That is what...

Nov 2023
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(0)
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Director

Product

We have a need for automation, charge correction, upload utilities, form letters, form printing, and...

Nov 2023
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(0)
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Director

Relationship

athenahealth’s support ticket turnaround time needs to improve. The turnaround time is all over the...

Nov 2023
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(0)
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Director

Culture, Value

The vendor doesn’t avoid charging for every little thing. For certain services, we get the scope and...

Nov 2023
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(0)
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Director

Operations

We don't really have a lot of training needs from the vendor. We get quality training when we use...

Nov 2023
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(0)
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Director

Relationship

Working with athenahealth is seamless and effortless. The product is great, and the vendor's...

Nov 2023
||
(0)
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Analyst/Coordinator

Loyalty

athenahealth is an exceptional company; the only reason we will not continue with athenaIDX is that...

Nov 2023
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(0)
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CIO

Product

athenaIDX is a good workhorse for professional billing.

Nov 2023
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(0)
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CIO

Loyalty

We are looking to move to a more integrated solution to handle the size of our size organization.

Nov 2023
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(0)
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Analyst/Coordinator

Loyalty

This is an exceptional company. The only reason we are not continnuing with athenaIDX is that we...

Nov 2023
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(0)
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Manager

Relationship, Product

Working with a CSM over the past years has been very successful and rewarding. Utilizing an ASP and...

Oct 2023
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(0)
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Manager

Product

The problem with athenaIDX is that it isn't a total solution. It isn't an EHR and PM. It isn't...

Oct 2023
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(0)
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Manager

Relationship, Product

athenahealth has been working heavily on improving their API integration, and that has given us a...

Oct 2023
||
(0)
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Director

Relationship

I love athenahealth. They are true partners. They really are looking out for how we can best utilize...

Oct 2023
||
(0)
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Director

Relationship

I never hear our team complain about athenahealth’s support. The vendor is proactive, and they...

Oct 2023
||
(0)
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Manager

Relationship

As of late, our experience with athenaIDX has been very positive. I have seen a lot of growth in...

Oct 2023
||
(0)
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Director

Loyalty

We are switching off of athenaIDX. We want our EMR, our hospital billing, and our professional...

Oct 2023
||
(0)
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Director

Relationship

athenahealth’s customer service is pretty good in regard to keeping all promises. I like the support...

Oct 2023
||
(0)
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Director

Product

We have liked the development of athenaIDX. athenahealth’s follow-up tools for managing the tasks of...

Oct 2023
||
(0)
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Director

Relationship

athenahealth made the wise move years ago to partner with a couple of good consulting companies that...

Oct 2023
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(0)
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Director

Product

athenaIDX may be a little behind the times in insurance management. With a particular old method...

Oct 2023
||
(0)
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Director

Relationship

There is such a churn among the staff at the vendors like athenahealth that it is difficult to find...

Oct 2023
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(0)
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Director

Loyalty, Product

If athenahealth were a little more open to playing well with other vendors, they could compete with...

Oct 2023
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(0)
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Director

Loyalty, Product

For someone looking into athenahealth, the big decision point is whether or not the organization is...

Oct 2023
||
(0)
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