athenaIDX (Ambulatory) Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Analyst/Coordinator

Relationship

I am an athenahealth lover. Their support is good. However, athenahealth sometimes lacks proactive service....

Feb 2025
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VP/Other Executive

Relationship

We have a partnership with athenahealth. When I say partnership, it is mutual, so I have to do the...

Feb 2025
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VP/Other Executive

Relationship, Operations, Product

The one great thing about athenaIDX is it is highly customizable, and we can do whatever we need to...

Feb 2025
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VP/Other Executive

Loyalty

It is important to understand that athenaIDX is not really an EMR system; it is an EHR. It is all...

Feb 2025
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CIO

Culture

We would have liked athenahealth's executive leaders to partner with us to figure out some of our...

Dec 2024
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CIO

Culture

We look for value in our vendor partners. We pay an annual maintenance fee, and we pay athenahealth...

Dec 2024
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VP/Other Executive

Loyalty, Product

We are not using all the solutions athenahealth has to offer, but we have taken advantage of all the...

Oct 2024
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VP/Other Executive

Operations

athenahealth has a rigid implementation process. But with the size and complexity of our solution,...

Oct 2024
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VP/Other Executive

Relationship, Value

athenahealth does keep all their promises. We are a customer that has not migrated to Epic, so they...

Oct 2024
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Director

Product

athenaIDX has a small client base, so there aren't a lot of new or exciting functionalities or...

Oct 2024
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Director

Relationship

We have had the same support people from athenahealth for years, so people don't get passed around...

Oct 2024
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Director

Product

athenaIDX isn't flashy, but we can do a lot with its connectivity to outside vendors for payment and...

Oct 2024
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Director

Value

With athenahealth, the only things we really have to pay for outside of support are new interfaces.

Oct 2024
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Director

Relationship, Operations

athenahealth is proactive. Before things come on the market, the vendor is proactive about sexual...

Oct 2024
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Director

Culture, Value

athenahealth supports our integration and interoperability goals. The technology supports those...

Oct 2024
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Director

Loyalty, Product

I would buy athenaIDX again. It is a fantastic solution. If I have good management, I don't need...

Oct 2024
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Analyst/Coordinator

Relationship

athenahealth hasn't fixed the speed and connectivity issues they have. We have not had a great...

Oct 2024
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Analyst/Coordinator

Operations

All the training that we have received from athenahealth has been fairly subpar. We have learned a...

Oct 2024
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Analyst/Coordinator

Product, Value

The athenaIDX program is very bad. It is slow; it breaks. We have problems with it daily. It is a...

Oct 2024
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Analyst/Coordinator

Loyalty, Relationship

athenahealth is trying to make improvements to athenaIDX, and they have done better recently. I can...

Oct 2024
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Analyst/Coordinator

Product

athenaIDX does scheduling pretty well for the most part. Our scheduling people actually like the...

Oct 2024
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VP/Other Executive

Value

I would buy athenaIDX again. It serves its purpose pretty well. Additionally, athenahealth tries to...

Oct 2024
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VP/Other Executive

Relationship

I have been on some version of this solution for a long time, so the familiarity and comfort with...

Oct 2024
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VP/Other Executive

Operations

The onboarding for athenahealth’s RCM services and the A/R follow-up and denial work we had to do in...

Oct 2024
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Analyst/Coordinator

Loyalty

At this point, there hasn't been any talk of changing for any reason. But the original goal for the...

Sep 2024
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Analyst/Coordinator

Loyalty, Product

athenahealth is working toward improvements around that quality piece. On the one side where I...

Sep 2024
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Analyst/Coordinator

Relationship, Value

I love the athenahealth support team. I have never had a problem with them at all. Their responses...

Sep 2024
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Analyst/Coordinator

Relationship

Through the Change Healthcare hack, athenahealth jumped right on it. Honestly, our situation wasn't...

Sep 2024
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Director

Loyalty, Operations, Product

On our last upgrade, athenahealth went to a platform that is web-browser agnostic. It is easier for...

Aug 2024
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Director

Product

I would like athenahealth to improve the ability to get data into athenaIDX. athenaIDX is our main...

Aug 2024
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Director

Relationship

athenahealth’s support is very good. The vendor is responsive, and they fix our problems and come up...

Aug 2024
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Director

Relationship

I would buy athenaIDX again. I'm not sure that that sentiment is shared among all the senior...

Aug 2024
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VP/Other Executive

Relationship

athenahealth should have put some brakes on the level of customization our organization was asking...

Jul 2024
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VP/Other Executive

Culture, Value

We have service level agreements in place that go up to a certain level of service, and athenahealth...

Jul 2024
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VP/Other Executive

Operations

We postponed our upgrades, but athenahealth eventually told us that we couldn’t continue to kick the...

Jul 2024
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VP/Other Executive

Product

athenahealth does not play well with other vendors, and we need an overall integrated solution. We...

Jul 2024
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VP/Other Executive

Relationship

athenahealth’s support is fair, but their executives are very involved.

Jul 2024
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VP/Other Executive

Relationship

We brought some issues to athenahealth, and they thought them through and told us what they thought...

Jul 2024
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VP/Other Executive

Culture, Relationship

athenahealth oversold what they could do. They should have been more proactive and consultative in...

Jul 2024
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VP/Other Executive

Loyalty

Within the world of medical records, patient engagement, and all those different things, having the...

Jul 2024
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Director

Relationship

athenahealth is very responsive, and their executive team is far superior to a lot of other vendors....

Jul 2024
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Director

Product

We have done multiple upgrades for athenaIDX, and they all went fabulously. athenahealth is a very...

Jul 2024
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Director

Product

The vendor is really not supporting athenaIDX. It is not their platform, and they do very few...

Jul 2024
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Director

Relationship

We have a wonderful programmer kind of partner with athenahealth who helps us build logic when we...

Jul 2024
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Director

Loyalty, Product, Value

We should have replaced athenaIDX years ago. Everyone hates it. It is just old. athenaIDX has huge...

Jul 2024
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VP/Other Executive

Relationship

athenahealth’s support team is really good. We can get them on the phone whenever we want. They have...

Jun 2024
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VP/Other Executive

Value

We basically do ROIs for all of our automation projects, and athenahealth’s costs are usually in...

Jun 2024
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VP/Other Executive

Operations

athenahealth is really good with training. They are interactive. We explain what we need, and they...

Jun 2024
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VP/Other Executive

Loyalty, Relationship, Operations

We leverage athenahealth quite a bit. We are hosted by a vendor, but we partner with athenahealth...

Jun 2024
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VP/Other Executive

Relationship, Operations

I like that athenahealth has user conferences once a year, so we send people to those conferences....

Jun 2024
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