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VP/Other Executive

Functionality and Upgrades

The vendor needs to improve the functionality of the system and be a little bit more adept at...

Oct 2020
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VP/Other Executive

Interfacing and Integration

During COVID-19, the vendor has started developing an API within Centricity Business. The API is...

Oct 2020
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VP/Other Executive

Lessons Learned

I would tell others about the direction the vendor is heading now with developing an API....

Oct 2020
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Manager

Functionality and Upgrades

Centricity Business is good for the back-end part of billing, like claims, rejections, and denials....

Oct 2020
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Manager

Functionality and Upgrades

Centricity Business is an outdated system. We thought that the system was good in the beginning, but...

Oct 2020
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Manager

Functionality and Upgrades

Virence Health came in a little while ago and tweaked a bunch of things that weren't quite working...

Aug 2020
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Manager

Future Outlook

We had issues with our implementation. The issues were caused both by the group that Virence Health...

Aug 2020
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Manager

Implementation and Training

The training we received from Virence Health was very effective. We were able to make things a lot...

Aug 2020
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Manager

Functionality and Upgrades

The product's ease of use is not great. There are a lot of different screens and a lot of pointing...

Aug 2020
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Manager

Functionality and Upgrades

The product meets our needs and functions. Our A/R days are very low, so we figured things out, and...

Aug 2020
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Manager

Relationship

Virence Health doesn't give us any service unless we ask for it. They are reactive. When we have a...

Aug 2020
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Director

Functionality and Upgrades

We have been using the product for many years, and it has been a workhorse, so we have decided to...

Jun 2020
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Director

Future Outlook

I thought that the change in ownership would be impactful, but it has actually been fairly seamless,...

Jun 2020
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Director

Service and Support

The vendor has been really helpful about all of the changes that the government has put out due to...

Jun 2020
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Director

ROI / Cost (care and feeding)

Whether the vendor nickel-and-dimes depends on the scope of work, but they are usually up front and...

Jun 2020
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Director

ROI / Cost (care and feeding)

The vendor first started out as IDX, and then they were GE and then Virence Health, and now the...

Jun 2020
 Helpful

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Director

Other Observations & Comments

Our company bills for a hospital that has a homegrown EMR system. If that hospital were in a...

Jun 2020
 Helpful

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Director

Interfacing and Integration

I give the system a high rating for supporting our integration goals. We are fine on the integration...

Jun 2020
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Director

Functionality and Upgrades

With Centricity Business, I struggle with the ease of use for our user community.

Jun 2020
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Director

Technology

I would give the vendor a high rating for delivering new technology that meets our needs. The last...

Jun 2020
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Director

Service and Support

When I submit a ticket, I get a response that the ticket has been opened and assigned to someone...

Jun 2020
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Director

Service and Support

The vendor has been fantastic to deal with during COVID-19. From the Centricity Business side, we...

Jun 2020
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Director

Other Observations & Comments

We always want things to be a little cheaper, but I feel that we are getting our money's worth from...

Jun 2020
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Director

Functionality and Upgrades

I would give the system a high rating for ease of us, but that is because all of our folks have been...

May 2020
 Helpful

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Director

Other Observations & Comments

The vendor is okay at being proactive. I don't think they excel at it.

May 2020
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Director

Other Observations & Comments

I wouldn't recommend the system unless the organization was a standalone facility. Otherwise I would...

May 2020
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Director

Other Observations & Comments

If the decision were up to me, I wouldn't purchase the vendor's software now. The product is solid...

May 2020
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Director

Implementation and Training

A few years ago, we purchased some training on a new analytics product that we bought, and the...

May 2020
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Director

Functionality and Upgrades

The system has had very limited upgrades over the last few years. During the merger, there were even...

May 2020
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Director

Future Outlook

Nothing has been done with the product in a long time, and that is part of the reason why we are...

Feb 2020
 Helpful

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Director

Implementation and Training

We haven't had any training from Virence Health, but I would like them to get a little more involved....

Feb 2020
 Helpful

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Director

Service and Support

When I have reached out to the vendor about the product, they have been nice, and they talk to me....

Feb 2020
 Helpful

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Director

Functionality and Upgrades

Virence Health is continuing to develop their solution the way it should be developed, and they are...

Jan 2020
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Director

Relationship

I have seen the vendor's executives only one time, but there hasn’t been a need to get a lot of...

Jan 2020
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Director

Relationship

The main differentiator with the vendor is that they are able to deliver. Since the GE, now...

Jan 2020
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Director

Functionality and Upgrades

The add-on BI tool in Centricity Business has been an absolute godsend. It took us a while to...

Jan 2020
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Director

ROI / Cost (care and feeding)

They were fabulous and very patient in working with us. They used more hours than were in the...

Jan 2020
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Director

Relationship

The vendor is a really good partner. Even as they have gone from Virence Health to athenahealth, we...

Jan 2020
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Director

Future Outlook

The product is very mature in its development. The vendor's enhancements are very exciting. The...

Jan 2020
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Director

Implementation and Training

Some companies sell us something and then bring in folks who may not know our business. Those people...

Jan 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Virence Health's asks are reasonable. Because we have a long history, we know what is going to be...

Jan 2020
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Director

Other Observations & Comments

I don't expect Virence Health to change much. I don't see their product's development being...

Jan 2020
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Director

Relationship

The vendor has tried to be transparent about the changes that are happening. The nice thing is that...

Jan 2020
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Director

Functionality and Upgrades

Centricity Business is still our premier software for physician billing. Some of the other products...

Jan 2020
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Director

Other Observations & Comments

Virence Health's executives usually go to my boss. I have access to peers at my level, but people...

Jan 2020
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Manager

Relationship

For the most part, Virence Health keeps their promises. We deal with them a lot, and they seem to...

Dec 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

We have recently been adding on a lot of things to the system, and Virence Health tends to bill us...

Dec 2019
 Helpful

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Manager

Interfacing and Integration

We really don't have any integration other than with the clearinghouses. We are working on improving...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

Virence Health is constantly making updates and improvements in order to meet the changing...

Dec 2019
 Helpful

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Director

Service and Support

In terms of support and upgrades, the vendor is timely, and they go above and beyond to help us....

Dec 2019
 Helpful

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Director

Functionality and Upgrades

Support, training, and upgrades, are fabulous. The vendor has a project team, and that team is very...

Dec 2019
 Helpful

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Director

Interfacing and Integration

When we initially purchased the system, the healthcare model was very different. But we have evolved...

Dec 2019
 Helpful

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Director

Interfacing and Integration

On the payer side, we do a lot of adjudication, and on the provider side, we track utilization. Both...

Dec 2019
 Helpful

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Director

Lessons Learned

I would encourage others to buy all the add-on modules that are available. That really would work to...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

My biggest problem is the lack of integration. I just have problems with the product itself. We have...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

Ease of use is where Centricity Business may fall down a little bit. We have a lot of long-time...

Dec 2019
 Helpful

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Director

Relationship

Virence Health does come out to help us, so they are fairly proactive.

Dec 2019
 Helpful

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Director

Functionality and Upgrades

Given the nature of the business, Centricity Business is absolutely part of our long-term plans....

Dec 2019
 Helpful

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Director

Relationship

There have been things on Virence Health's development timeline that have slipped. I think they have...

Dec 2019
 Helpful

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Director

ROI / Cost (care and feeding)

We have not been nickel-and-dimed by Virence Health. We have actually gotten better service around...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

Virence Health delivers code that is thoroughly tested. I don’t find that we are finding a lot of...

Dec 2019
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

When we want to customize, Virence Health nickel-and-dimes us. They need resources for support.

Dec 2019
 Helpful

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VP/Other Executive

Future Outlook

Virence Health is a good partner with us for Centricity Business. They are motivated in the revenue...

Dec 2019
 Helpful

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Analyst/Coordinator

Service and Support

I don’t know that the vendor has done anything to make the product easier to use. We have to seek...

Dec 2019
 Helpful

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Analyst/Coordinator

Technology

The vendor could do more to be proactive with optimizing things, especially for older customers who...

Dec 2019
 Helpful

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Analyst/Coordinator

Service and Support

Virence Health should just reach out to organizations that are really trying to utilize the product;...

Dec 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

With MIPS, MACRA, and meaningful use, I would like to see something that would get everyone on...

Dec 2019
 Helpful

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Analyst/Coordinator

Service and Support

The two people who have been working to help us with our interoperability goals have been...

Dec 2019
 Helpful

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Analyst/Coordinator

Service and Support

I think the company is still working out the bugs with new technology. They are working on their...

Dec 2019
 Helpful

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Analyst/Coordinator

Relationship

Virence Health doesn’t keep all of their promises. I say that simply because I don't think all of...

Dec 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We have had to make a lot of internal changes....

Dec 2019
 Helpful

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Analyst/Coordinator

Sales and Contracting

We see things promoted with all of the modules and the bells and whistles. If we don’t buy all of...

Dec 2019
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Analyst/Coordinator

Implementation and Training

We haven’t had training for a long time. There isn't really any training. I would definitely love...

Dec 2019
 Helpful

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