athenaIDX (Ambulatory)
Filtered view: All
Subject Expert
Chris Clune
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Relationship
athenahealth partners very well. They have always been great to work with. They work with us in...
Login or Create an Account to see details.
Product
The biggest problem with athenaIDX is that the integration with an EMR is lacking. The problem is...
Login or Create an Account to see details.
Operations
athenahealth does a good job with training. athenahealth gives us a lot of alerts. I work frequently...
Login or Create an Account to see details.
Product
athenaIDX is definitely a workhorse application. It handles the revenue cycle quite well. We can...
Login or Create an Account to see details.
Product
I would like to see better reporting for athenaIDX because athenahealth still uses old reporting,...
Login or Create an Account to see details.
Loyalty
For now, athenaIDX is part of our long-term plans. athena keeps most of their promises. They are...
Login or Create an Account to see details.
Operations, Value
athenaIDX is pretty stable. We have been on it for a long time, and we have it in a situation that...
Login or Create an Account to see details.
Relationship, Operations
athenahealth allows us to customize certain parts of the application because there are always...
Login or Create an Account to see details.
Relationship
athenahealth is very proactive. We have regular calls with two different sets of people to review...
Login or Create an Account to see details.
Loyalty
athenahealth is aware that we are going to be moving to another vendor's systems, and they still...
Login or Create an Account to see details.
Loyalty, Product
athenaIDX has improved since we went to a web-based version. A lot of the feedback we got from folks...
Login or Create an Account to see details.
Relationship, Product
We always have to ask athenahealth for enhancements, such as QR codes. It is super common to have a...
Login or Create an Account to see details.
Relationship
athenahealth is very reactive when we have issues or requests. It truly feels like they are driving...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We have struggled with one thing for quite a while. We like to have a remote check-in option. We...
Login or Create an Account to see details.
Product
The basic functionality of athenaIDX’s billing is very stable. We want to drive innovation and think...
Login or Create an Account to see details.
Relationship
We have been engaged with a lot of different people from athenahealth, and every single time, I have...
Login or Create an Account to see details.
Relationship
When executives come out to meet with us, they always ask what can they do to make the product better....
Login or Create an Account to see details.
Culture, Relationship
I talk with my customer success manager at athenahealth quite frequently, and everything that they...
Login or Create an Account to see details.
Product, Value
athenahealth provides some interface capabilities, which we heavily use. We have run into some...
Login or Create an Account to see details.
Relationship, Product
There are a couple of things that it would be nice to have in the product with regard to some of the...
Login or Create an Account to see details.
Value
Most of our issues take less than four hours. The vendor will charge us above the four-hour rate,...
Login or Create an Account to see details.
Product, Value
athenaIDX's processing ability allows us to generate our claims appropriately and do customization...
Login or Create an Account to see details.
Product
If there were one thing that I would like to see athenahealth do, it would probably be to embellish...
Login or Create an Account to see details.
Operations
During our last upgrade, I was extremely satisfied. The team was extremely knowledgeable, and the...
Login or Create an Account to see details.
Relationship, Value
athenahealth is constantly evolving. There have been a couple of recent solutions that athenahealth...
Login or Create an Account to see details.
Loyalty
I love the product. I don't want to get rid of it, but we are going to be consolidating and using...
Login or Create an Account to see details.
Culture
The vendor promised that they could custom-build a lot of what we were wanting, and that build...
Login or Create an Account to see details.
Culture, Value
Some people on our team say we pay too much for a system that doesn’t work as expected, but we had a...
Login or Create an Account to see details.
Operations, Product
All of our upgrades for athenaIDX go pretty smoothly.
Login or Create an Account to see details.
Product
My biggest issue with athenaIDX is that it feels like old technology from the '60s. Trying to move...
Login or Create an Account to see details.
Relationship
athenahealth has been very good with promises.
Login or Create an Account to see details.
Relationship
athenahealth has been a good partner. They engage with us. They know we are moving products and that...
Login or Create an Account to see details.
Operations
When we have had training with athenahealth, their resources are very knowledgeable and helpful in...
Login or Create an Account to see details.
Product
We have been having some issues with athenaIDX’s web UI, and those could be because of our internal...
Login or Create an Account to see details.
Product
One of athenaIDX’s strengths is that it integrates well with other athenahealth products, and that...
Login or Create an Account to see details.
Product
athenahealth is always coming up with some good workflow tools for athenaIDX. Some of their tools...
Login or Create an Account to see details.
Loyalty, Relationship
athenahealth’s support team is very mature, and they do a good job of relationship building. They...
Login or Create an Account to see details.
Operations
When we have implementations, athenahealth is very flexible and brings a lot of knowledge. Their...
Login or Create an Account to see details.
Loyalty
athenaIDX is not part of our long-term plans because we have chosen another product to be part of...
Login or Create an Account to see details.
Relationship
athenaIDX has been stable since I have been here. athenahealth gives good support, helps me, and...
Login or Create an Account to see details.
Relationship
I have seen all the iterations of athenaIDX, the acquisition by GE HealthCare, the divestiture of...
Login or Create an Account to see details.
Loyalty
We have heard about something exciting with athenahealth. They have a bolt-on application in their...
Login or Create an Account to see details.
Loyalty, Product
In a different reality, we would probably buy athenaIDX again because it has served us incredibly...
Login or Create an Account to see details.
Relationship
We have a good relationship with athenahealth and some cool ways of handling one-off requests.
Login or Create an Account to see details.
Relationship
Lots of people in our billing office can put in tickets with the vendor. We have monthly calls with...
Login or Create an Account to see details.
Relationship
athenahealth’s leaders are very involved. I know most of the leaders by name, face, and site. I see...
Login or Create an Account to see details.
Value
One of our leaders probably thinks athenahealth's product is very expensive. We do spend a lot of...
Login or Create an Account to see details.
Relationship, Product
I recommend athenaIDX nonstop to anybody that will listen. I talk to a lot of different people in...
Login or Create an Account to see details.
Loyalty
We are looking at athenahealth's solution. The solution actually will help us not only see where our...
Login or Create an Account to see details.
Operations, Product
We test potential applications based on how easy it is for us to figure out how to do something that...
Login or Create an Account to see details.
Relationship
We are always waiting for the next regulatory thing that is going to wreck our day to come down the...
Login or Create an Account to see details.
Relationship, Operations
We haven't yet had a project with athenahealth that hasn't met the go-live date. We have made the...
Login or Create an Account to see details.
Product
We have recently been really grabbing the data and adding all kinds of dashboards to the product....
Login or Create an Account to see details.
Relationship, Product
We appreciate the partnership that we have with athenahealth. The people that work for the vendor...
Login or Create an Account to see details.
Loyalty, Relationship
We have done several upgrades with athenahealth, and the vendor has just been great to work with. We...
Login or Create an Account to see details.
Relationship, Operations
athenahealth holds user-group meetings. At a recent meeting, the vendor showed us a new page they...
Login or Create an Account to see details.
Loyalty
We have one of the vendor’s applications that is actually an API engine; that engine allows our...
Login or Create an Account to see details.
Relationship
athenahealth listens, unlike any other vendor that I deal with. I have more or less one-on-one...
Login or Create an Account to see details.
Relationship
We have a lot of dialogue with the vendor when we encounter new situations, and the vendor usually...
Login or Create an Account to see details.
Relationship
There have been some dramatic improvements to our support and turnaround time. The vendor is still...
Login or Create an Account to see details.
Loyalty
athenahealth has chosen to partner with a certain vendor for some tools, but we have chosen to...
Login or Create an Account to see details.
Loyalty, Product
The vendor has created new functionalities. Some of those have been because of our encouragement and...
Login or Create an Account to see details.
Product
Overall, we are satisfied with the solution. It is very customizable, and that is fabulous for an...
Login or Create an Account to see details.
Culture, Product
We are working on regulatory compliance issues and industry standard issues. We use the anesthesia...
Login or Create an Account to see details.
Operations, Product
Because the product is so customizable, upgrades and implementations can become a little difficult....
Login or Create an Account to see details.
Relationship
athenahealth’s project managers and meeting organizers could be a little better.
Login or Create an Account to see details.
Relationship
athenahealth has been getting better at being proactive because they have been hearing us and their...
Login or Create an Account to see details.
Product
I would recommend athenaIDX, and I would also say that customers need to be very careful with what...
Login or Create an Account to see details.
Relationship
athenahealth has a good support portal. They have wonderful customer success managers assigned to...
Login or Create an Account to see details.
Product, Value
I would recommend athenahealth. The product works well. For our revenue cycle, we have been pleased....
Login or Create an Account to see details.
Loyalty
We are a little behind on athenaIDX’s user interfaces. We have another upgrade coming later this...
Login or Create an Account to see details.
Operations
We have been athenahealth customers for a long time. We had one training class that didn't meet our...
Login or Create an Account to see details.
Relationship, Operations
athenahealth works really hard to consult with their users. There are several user groups depending...
Login or Create an Account to see details.
Operations
There are some folks with athenahealth that really know the product, but they have had a lot of...
Login or Create an Account to see details.
Relationship, Product
athenahealth hasn’t done a whole lot for athenaIDX. We have seen very minor cosmetic changes in the...
Login or Create an Account to see details.
Relationship
The support team for athenaIDX still has a lot of people that have been there a long time, so they...
Login or Create an Account to see details.
Loyalty
The vendor has been great, but due to the nature of our business, we will be moving away from...
Login or Create an Account to see details.
Relationship
The vendor and their support are fantastic. The vendor keeps all their promises. They have a team...
Login or Create an Account to see details.
Relationship, Product
We have to work a little at making athenaIDX integrate, but that may be the fault of what we are...
Login or Create an Account to see details.
Relationship
athenahealth definitely reaches out to us if things need to happen. When they needed to make a...
Login or Create an Account to see details.
Operations, Product
I am not happy with the reports that we get out of the system. The standard forms just aren't...
Login or Create an Account to see details.
Relationship, Product
When we try to integrate athenaIDX with other systems, everyone points fingers at someone else....
Login or Create an Account to see details.
Relationship
athenahealth keeps most of their promises, but there are a few things they haven't been able to produce....
Login or Create an Account to see details.
Relationship
athenahealth is behind on a few things, such as API development. The vendor needs to get in front of...
Login or Create an Account to see details.
Loyalty, Product
The product is very versatile, and it does what we need. I really like the application. We don't use...
Login or Create an Account to see details.
Relationship
The interaction with the client services team and with our account managers has increased. We have a...
Login or Create an Account to see details.
Product
athenahealth is spinning up a lot of APIs and technologies, but with our current version of the...
Login or Create an Account to see details.
Relationship, Value
In talking about athenaIDX, I would tell others to consider their organization’s level of IT...
Login or Create an Account to see details.
Relationship
Some of the vendor's opportunities for improvements are in the support arena. athenahealth needs to...
Login or Create an Account to see details.
Relationship
athenahealth is our business partner, but they are also our family. They know my business and my...
Login or Create an Account to see details.
Relationship, Product
We have not seen anything new from athenahealth with regard to athenaIDX. The product seems to be...
Login or Create an Account to see details.
Culture, Relationship
athenahealth is able to get quotes back to us in a timely manner, so if we do have change orders,...
Login or Create an Account to see details.
Relationship
athenahealth could be more proactive with the IS team and coming to us first rather than directly to...
Login or Create an Account to see details.
Product
I like that athenaIDX is extremely customizable; that is the biggest benefit of the product. Most...
Login or Create an Account to see details.
Product
athenaIDX is the product we love to hate. It is so customizable that clients really need to keep up...
Login or Create an Account to see details.
Relationship
athenahealth is a very good vendor that is extremely responsive. Some of the vendor's responsiveness...
Login or Create an Account to see details.
Relationship
athenahealth’s support folks are experts on areas of the application. athenaIDX has several...
Login or Create an Account to see details.
Culture, Relationship, Product
There was a bug in one of the modules, and we did not catch it right away. It sounds like a couple...
Login or Create an Account to see details.
Loyalty, Product
The product is pretty good for accessing and sharing data, but our vision is for things to be more...
Login or Create an Account to see details.
Relationship
Not a lot of people are still using the product, so the vendor gives our organization a lot of support....
Login or Create an Account to see details.
Relationship, Value
We like the product because it is customizable. athenahealth has gotten better with their upgrades,...
Login or Create an Account to see details.
Relationship
I don't need a lot of support because I have a technical team, but when I do, the vendor resolves...
Login or Create an Account to see details.
Product
athenaIDX is an awesome product. If someone needs a product that can be customized to do what they...
Login or Create an Account to see details.
Relationship, Product
There is a lot of dependency in the athenaIDX software. If someone knows how to put the system...
Login or Create an Account to see details.
Operations
We do not use athenahealth’s training very often. The upgrade training and things like that are all...
Login or Create an Account to see details.
Relationship, Product
We have a relationship with athenahealth, and we do consider them a technical partner in what we do...
Login or Create an Account to see details.
Loyalty, Product
athenahealth’s reporting suite is an additional module and not in the actual IDX suite, so we could...
Login or Create an Account to see details.
Loyalty, Product
The product suite is still 30 years old, even though we continue to offer new UIs and upgrade the...
Login or Create an Account to see details.
Relationship, Product
athenhealth does have a vision for developing and providing more APIs and interface utilities and...
Login or Create an Account to see details.
Operations, Product
We have done a lot of custom work, so our end users have to do a bunch of things or the system won't...
Login or Create an Account to see details.
Relationship
athenahealth is very responsive, personable, and warm in a way that other vendors are not. The...
Login or Create an Account to see details.
Relationship, Operations
athenahealth could do better, but they try very hard to empower people. In fact, one team member...
Login or Create an Account to see details.
Culture, Relationship, Value
athenahealth is proactive, and the vendor comes out at no charge to do a health check for the...
Login or Create an Account to see details.
Product
athenahealth changed the product's user interface so it is much easier. We are very satisfied with...
Login or Create an Account to see details.
Loyalty
athenahealth is very forward thinking, and they look at how their technology can make our cash...
Login or Create an Account to see details.
Value
The system isn’t as robust as it could be, but other software products cost a fortune. So if a...
Login or Create an Account to see details.
Product
The system is antiquated in a lot of things. On the user interface side, the product is more like...
Login or Create an Account to see details.
Product
The vendor tries to have the functionality we need, and sometimes they just don't have things...
Login or Create an Account to see details.
Product
One of the benefits of athenaIDX is its ease of use. Our people like the product. With the last...
Login or Create an Account to see details.
Value
The vendor doesn't nickel-and-dime us, but they aren't always up-front about things.
Login or Create an Account to see details.
Preferences