Cybersecurity Is Critical in Today's Environment
athenaIDX (Ambulatory)
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
Director
athenaIDX is absolutely not the sort of product where we can just plug it in and have it drive...
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Director
The product has had so many owners, and things have changed with each new owner. Now, the product is...
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Director
All of the add-ons and things that we ask the vendor to do lead to programming and maintenance time,...
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Director
We have received our money's worth. After many years of using the product, we have gotten our...
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Director
We just went through an upgrade with athenahealth. From my perspective, it seemed to go very well....
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Director
There is no ongoing training from athenahealth. There hasn't been any training. The only training...
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Director
I have heard from people who are new users that they don't find the product to be easy to use. The...
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Director
athenahealth is a little slow on delivering new technology. The need is there, and we usually create...
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Director
The one thing that stands out about athena is that their applications can be customized to our...
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Director
The upgrade process is a lot smoother than it used to be. One thing athena must improve is the...
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Director
The support is very good. Some modules can be pricey.
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Manager
We get what we need with athenaIDX. We can customize the solution where we need to. We migrated to a...
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Manager
The vendor's support is pretty responsive. It feels like it is back to the way it was before they...
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Analyst/Coordinator
athenahealth is very proactive about the requests that I have made. In all the years that I have...
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Analyst/Coordinator
athenaIDX remains very stable, and there are very few complaints on the ambulatory side. athenaIDX...
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Manager
Some functionality and security have changed, and that has made it easier for me to set up new users....
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Manager
I would like to see some improvements with the security piece. Sometimes, I need to be able to allow...
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Manager
With athenaIDX, we can do a lot of things through workflows or change our workflows so that things...
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Director
We are rapidly becoming a complete Epic shop and will be turning out the lights on athenaIDX within...
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Director
We partnered with athenahealth and brought in some consultants. They have been part of our team, and...
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Manager
If we ask for additional format changes or logic or do something out of the norm, athenahealth will...
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Manager
athenaIDX is better than other systems out there because it can be modified to work for us on the...
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Manager
athenahealth has user group training, and they go over all of whatever they are looking at. They get...
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Manager
athenaIDX works wonderfully because it does pretty much whatever we have built out. We may have a...
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Manager
When I first started with the system years ago, it was old architecture and on a unique server. Now...
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Manager
There is good customization with athenaIDX. We can customize it to meet our needs. For example, if...
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Analyst/Coordinator
athenaIDX is an efficient system. I can customize it to work the best for our needs here. It is easy...
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Analyst/Coordinator
Support from athena is amazing. They are so helpful and communicate very well with us. I really like...
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Director
athena has a fairly good support team. They help me with any issues that arise and try hard to cover...
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Director
Data integrity with athenaIDX is worrisome. Things get dropped from the system and just disappear,...
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Director
The charge to add a new interface to one of athenahealth's systems is a bit steep. That is the only...
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Director
I really like athenahealth's product. The vendor's people really respect my time. If they say that...
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Director
It isn't that athenahealth isn't willing to integrate with other solutions. The issue is that...
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Director
athenahealth needs to do better with their charge corrections. I don't like the way that they do...
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Director
athenahealth has come out with some really exciting things that we would love to implement. It is...
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Director
athenahealth assigns us a primary account executive. That person is our first point of contact and...
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Director
athenahealth offers health checks. If we were to take advantage of those, then the vendor's people...
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Director
I pay many vendors. I usually cringe when I have to approve an invoice, but I never mind writing a...
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Director
A while ago, our organization had to decide which practice management system to get. We considered...
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Analyst/Coordinator
The vendor has hours of work. If the time that it takes them to do something for us is under a...
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Analyst/Coordinator
athenahealth is doing a great job for us. We have looked at other vendors, and they can't do what...
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Analyst/Coordinator
We have been with athenahealth for many years now. athenaIDX is an excellent product. It meets our...
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Analyst/Coordinator
We have upcoming upgrades that will bring forward any new enhancements that will be useful to us. On...
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Analyst/Coordinator
Our contacts at athenahealth tend to be the same people all the time. We were a little concerned...
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Director
athena charges us for custom programming. But their charges are very fair, and they only charge us...
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Director
We moved to a new browser with our last upgrade, and we are having a lot of trouble in that area....
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Director
athena is very proactive. They open cases for me when they know that something needs to be taken...
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Director
athena's support is always available. We don't have to get bogged down in the heavy analysis of...
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Director
athenahealth has done great at keeping their promises. I was definitely leery a few years ago when...
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Director
I really like athenaIDX. I have left organizations that have chosen to move to a different practice...
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Director
I would rate the overall product quality of athenaIDX very high. I would have graded that lower in...
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Director
The transition to athenahealth has actually been good. Their account management has always been very...
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Director
When we have implemented specific pieces of functionality to the system, the vendor’s project...
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Director
athenahealth has rolled out a new user interface that will be very good.
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Director
The name of the system has changed over the years, but it is back to being called the IDX system...
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Director
This past year with COVID-19, athena has really stepped up and been there for their customers to try...
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Director
There are a lot of things we have neglected and have let sit, and athenahealth is helping us with a...
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Director
We have done some training with athenahealth, and they have really sharp people pointing out...
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Director
With athenahealth’s practice management solution, we have been able to manage the intricacies of...
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VP/Other Executive
athenaIDX is extremely stable. It always works, and it supports our physicians. When athenahealth...
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VP/Other Executive
When we have a problem, we can go to athenahealth's customer success manager. In my experience, that...
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VP/Other Executive
The foundation of athenaIDX is very old compared to its competitors. The solution isn't a...
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VP/Other Executive
athenaIDX isn't the cheapest application in the world. It is actually pretty expensive.
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VP/Other Executive
athenahealth needs to speed up some of the enhancements that they say that they will be rolling out....
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Director
Today, the support is a very different picture from the support that we had in previous years. For...
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Director
We would like to see a reduced price because our budget is pretty tight, considering the state of affairs....
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Director
The support that we get from our account representative is very good. We have a long-term...
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Manager
athenathealth goes above and beyond. They do what they need to do in order to make things work for...
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Manager
athenaIDX has helped us with the automation of daily routines and production. In the past, we...
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Manager
athenaIDX stands alone. We have worked the best we can to try to create interfaces and have certain...
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Manager
Overall, athenahealth's ongoing support is good and strong. We feel that we are a valuable customer....
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Manager
The product is giving us what we need. We implemented it a long time ago, and it continues to meet...
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Manager
If there is anything that I want the vendor to focus on, it would be additional automated processes...
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Analyst/Coordinator
We have used athenaIDX for many years, and the solution is still on the market and providing a good...
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Director
We usually go to the vendor when we need more training. They offer some webinars. If we take a...
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Director
No one has come to me with any concerns about his or her interactions with athenaIDX. I have been...
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Manager
I would purchase athenaIDX again. I love everything about it. From an IT perspective, it works...
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VP/Other Executive
The implementation services are pretty good. There are some things that athenahealth missed, but...
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VP/Other Executive
I would recommend athenaIDX depending on the size of the shop. The system works up to its capacity....
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VP/Other Executive
I don't think that the system is intuitive at all. For whatever reasons, the representatives and...
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VP/Other Executive
The ongoing support is really good. athenahealth can't realize everything with the system. We have...
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VP/Other Executive
I don't know whether the product is part of our long-term plans. Ideally, we would probably have all...
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COO
athenahealth needs to raise the bar on best practices and on the structure and design of the tool....
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Director
We have been really happy with the solution; it is a good workhorse. It works really well. We are an...
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Director
athenaIDX does a great job with interoperability. It is very open, and we can do a lot of things...
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Director
athenahealth takes too long sometimes. I don’t know whether that is on us or our analysts not being...
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Director
athenahealth is pretty proactive. There are some issues every once in a while, but there is never...
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Director
When we first got athenaIDX, we were the ones asking for things, and athenahealth was trying to do...
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Analyst/Coordinator
The vendor is being proactive about upgrades. I think everybody is doing a pretty decent job. But...
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Analyst/Coordinator
The vendor has done a good job and has been very supportive during the COVID-19 crisis. They have...
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VP/Other Executive
The vendor needs to improve the functionality of the system and be a little bit more adept at...
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VP/Other Executive
During COVID-19, the vendor has started developing an API within Centricity Business. The API is...
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VP/Other Executive
I would tell others about the direction the vendor is heading now with developing an API....
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