athenaIDX (Ambulatory) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
athenahealth has always been very responsive to our needs from a vendor perspective. They give us...
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Relationship, Operations
We recently had some major migrations to a hosting platform, and we had our own challenges from a...
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Loyalty, Operations, Product
The biggest thing that athenahealth could improve would be the ease of their upgrades so that we...
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Relationship
We have an account manager who we can call, and they will usually respond to us within a day....
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Product, Value
From a product perspective, athenaIDX truly is one of the best in the industry in terms of...
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Loyalty, Product
The primary benefits of using multiple solutions from our EHR vendor is that we have an integrated...
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Relationship, Product
In general, things are going well with athenahealth and the parts of the system that I manage. We...
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Culture, Value
We have some hours budgeted with athenahealth. In my interactions with athenahealth for what we...
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Operations
athenahealth has training in their portal. They also provide videos. We have never really had to...
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Operations
I don't think athenahealth really takes a hands-on approach to training. They say that the training...
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Value
athenahealth's system is a low-cost option, so it is a lot cheaper than Epic's system. For example,...
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Culture, Relationship
There have been times when we haven't been able to make targets, but I don't know that I would...
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Value
athenaIDX is too darn expensive. There are things that I would expect to be covered under routine...
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Value
By using athenaIDX, we have reduced our A/R days on hold tremendously. The system has done an...
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Relationship, Product
athenahealth has really done a good job of stepping up this last year and stabilizing the program a...
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Relationship
With athenahealth, we don't really ever get to talk to somebody. We put a ticket in, and everything...
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Product
athenaIDX works as the vendor says it does, but we are a little unique, so we don't necessarily love...
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Relationship
athenahealth normally does a pretty good job of responding to tickets. I don't feel like I have to...
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Loyalty, Relationship, Value
athenaIDX still doesn't talk to our EHR system very well. It is only a one-way solution. Our EHR...
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Value
athenahealth tends to charge for every little thing. They are notorious for that. For example, if an...
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Operations, Product
When issues occur, they don't happen in a vacuum, especially with revenue cycle management, where...
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Product
At our organization, we have a few different systems along with athenaIDX, and that can be...
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Product
The athenaIDX platform is comprehensive and capable of delivering everything that we need while...
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Value
The specific, tangible benefit that our organization has realized from using multiple solutions from...
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Product, Value
I would definitely buy athenaIDX again if we needed an analytics solution.
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Product
The most frustrating thing for the users is that when we are managing a patient in athenaIDX, we...
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Product
The biggest thing our organization has realized from using multiple solutions from athenahealth is...
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Relationship
athenahealth has a lot of the same core people; they are really good. The support for athenaIDX is...
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Value
athenahealth kind of gets us on a little bit of everything. Every year, we are increasing our...
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Product
There aren't a lot of upgrades making athenaIDX better. It is stagnant.
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Operations
athenahealth’s training is not very good. The vendor doesn't have any online training for new hires....
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Relationship, Product
athenaIDX could use a bit of updating here and there, but for the most part, it is good. The...
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Product
I don't like athenaIDX's instances of downtime with the backup and shutdown of the system. The...
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Relationship
athenahealth's support is wonderful. It is the best support that I have ever worked with in all my...
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Relationship
I am an athenahealth lover. Their support is good. However, athenahealth sometimes lacks proactive service....
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Relationship
We have a partnership with athenahealth. When I say partnership, it is mutual, so I have to do the...
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Relationship, Operations, Product
The one great thing about athenaIDX is it is highly customizable, and we can do whatever we need to...
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Loyalty
It is important to understand that athenaIDX is not really an EMR system; it is an EHR. It is all...
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Culture
We would have liked athenahealth's executive leaders to partner with us to figure out some of our...
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Culture
We look for value in our vendor partners. We pay an annual maintenance fee, and we pay athenahealth...
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