athenaIDX (Ambulatory) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
We are not using all the solutions athenahealth has to offer, but we have taken advantage of all the...
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Operations
athenahealth has a rigid implementation process. But with the size and complexity of our solution,...
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Relationship, Value
athenahealth does keep all their promises. We are a customer that has not migrated to Epic, so they...
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Product
athenaIDX has a small client base, so there aren't a lot of new or exciting functionalities or...
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Relationship
We have had the same support people from athenahealth for years, so people don't get passed around...
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Product
athenaIDX isn't flashy, but we can do a lot with its connectivity to outside vendors for payment and...
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Value
With athenahealth, the only things we really have to pay for outside of support are new interfaces.
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Relationship, Operations
athenahealth is proactive. Before things come on the market, the vendor is proactive about sexual...
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Culture, Value
athenahealth supports our integration and interoperability goals. The technology supports those...
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Loyalty, Product
I would buy athenaIDX again. It is a fantastic solution. If I have good management, I don't need...
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Relationship
athenahealth hasn't fixed the speed and connectivity issues they have. We have not had a great...
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Operations
All the training that we have received from athenahealth has been fairly subpar. We have learned a...
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Product, Value
The athenaIDX program is very bad. It is slow; it breaks. We have problems with it daily. It is a...
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Loyalty, Relationship
athenahealth is trying to make improvements to athenaIDX, and they have done better recently. I can...
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Product
athenaIDX does scheduling pretty well for the most part. Our scheduling people actually like the...
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Value
I would buy athenaIDX again. It serves its purpose pretty well. Additionally, athenahealth tries to...
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Relationship
I have been on some version of this solution for a long time, so the familiarity and comfort with...
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Operations
The onboarding for athenahealth’s RCM services and the A/R follow-up and denial work we had to do in...
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Loyalty
At this point, there hasn't been any talk of changing for any reason. But the original goal for the...
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Loyalty, Product
athenahealth is working toward improvements around that quality piece. On the one side where I...
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Relationship, Value
I love the athenahealth support team. I have never had a problem with them at all. Their responses...
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Relationship
Through the Change Healthcare hack, athenahealth jumped right on it. Honestly, our situation wasn't...
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Loyalty, Operations, Product
On our last upgrade, athenahealth went to a platform that is web-browser agnostic. It is easier for...
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Product
I would like athenahealth to improve the ability to get data into athenaIDX. athenaIDX is our main...
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Relationship
athenahealth’s support is very good. The vendor is responsive, and they fix our problems and come up...
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Relationship
I would buy athenaIDX again. I'm not sure that that sentiment is shared among all the senior...
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Relationship
athenahealth should have put some brakes on the level of customization our organization was asking...
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Culture, Value
We have service level agreements in place that go up to a certain level of service, and athenahealth...
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Operations
We postponed our upgrades, but athenahealth eventually told us that we couldn’t continue to kick the...
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Product
athenahealth does not play well with other vendors, and we need an overall integrated solution. We...
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Relationship
athenahealth’s support is fair, but their executives are very involved.
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Relationship
We brought some issues to athenahealth, and they thought them through and told us what they thought...
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Culture, Relationship
athenahealth oversold what they could do. They should have been more proactive and consultative in...
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Loyalty
Within the world of medical records, patient engagement, and all those different things, having the...
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Relationship
athenahealth is very responsive, and their executive team is far superior to a lot of other vendors....
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Product
We have done multiple upgrades for athenaIDX, and they all went fabulously. athenahealth is a very...
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Product
The vendor is really not supporting athenaIDX. It is not their platform, and they do very few...
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Relationship
We have a wonderful programmer kind of partner with athenahealth who helps us build logic when we...
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Loyalty, Product, Value
We should have replaced athenaIDX years ago. Everyone hates it. It is just old. athenaIDX has huge...
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Relationship
athenahealth’s support team is really good. We can get them on the phone whenever we want. They have...
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Value
We basically do ROIs for all of our automation projects, and athenahealth’s costs are usually in...
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Operations
athenahealth is really good with training. They are interactive. We explain what we need, and they...
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Loyalty, Relationship, Operations
We leverage athenahealth quite a bit. We are hosted by a vendor, but we partner with athenahealth...
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Relationship, Operations
I like that athenahealth has user conferences once a year, so we send people to those conferences....
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Relationship
athenahealth's support is exceptional. The vendor absolutely keeps all of their promises and then...
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Loyalty, Product
A payment poster in the system will have one type of security, but we would like to see that...
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Value
In the last year, we have been paying for more things. For example, we now have to pay for an...
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Operations
athenaIDX is an intuitive product, and athenahealth has great training and videos available to download....
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Loyalty
athenahealth is not in every space, and I wish they were. There are some things we are still trying...
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Relationship
athenahealth has set a great standard for customer service, and they should keep that going. If I...
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Product
There are some areas in the system where we need a hard stop. Those hard stops are required from a...
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Relationship
athenahealth has been proactive in helping us get things we need to make the billing process easier....
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Loyalty, Relationship
We are planning on leaving athenahealth, and they have been extremely helpful through the change...
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Product
There is always room for improvement, especially for end users, but almost everything in athenaIDX...
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Relationship
With the recent issues with Change Healthcare, athenahealth has been very proactive. Communication...
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Product
athenahealth’s portal is easy to use and maneuver, even for a new person. It is very user friendly....
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Relationship
If I email a couple of my athenahealth contacts, they get back to me within a few minutes or a...
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Relationship
If we ask a question, athenahealth doesn’t treat us like we should already know the answer. The...
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Relationship
We deal with many different people at athenahealth, and everyone has been very helpful.
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Loyalty, Relationship
athenahealth is improving at a slow and steady pace. We are enjoying the API functionality because...
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Culture, Value
The product is really expensive, and that is really hard to deal with and hard to work with....
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Value
In general, the product is strong. Within a short time after switching to the product, we were in...
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Product
The biggest benefit of athenaIDX is the flexibility that we have within the application. I can't...
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Culture, Value
athenahealth doesn't nickel-and-dime us. If they can't figure something out within a certain number...
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Relationship
We have worked with multiple teams at athenahealth, and the teams that we have worked with have been...
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Loyalty
Unfortunately, the solution does not meet our future institutional needs. We are moving toward a...
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Relationship
The vendor is very responsive when resolving issues. They are willing to listen to concerns about...
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Loyalty, Product
athenaIDX is a perfect solution for us. It does a lot for us, and I think any product we would...
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Operations
athenahealth doesn’t have a whole lot of online training modules anymore for any sort of ongoing...
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Relationship
The vendor has had a lot of the same people supporting athenaIDX the whole time.
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Relationship
athenahealth is transparent and trustworthy. They reach out to us when we escalate, and they hear us...
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Relationship, Operations
athenahealth is good when it comes to functionalities and best practices, and they look for...
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Relationship
athenahealth recently went through a force reduction, and we would have appreciated a bit more...
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Product
The system isn't as intuitive as some people think it is, and it is a little behind the cutting...
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Relationship
The people from athenahealth who we have worked with in the past have been empowered to solve our...
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