athenaIDX (Ambulatory)
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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VP/Other Executive

Relationship

athenahealth partners very well. They have always been great to work with. They work with us in...

Sep 2023
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Director

Product

The biggest problem with athenaIDX is that the integration with an EMR is lacking. The problem is...

Aug 2023
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Director

Operations

athenahealth does a good job with training. athenahealth gives us a lot of alerts. I work frequently...

Aug 2023
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Director

Product

athenaIDX is definitely a workhorse application. It handles the revenue cycle quite well. We can...

Aug 2023
||
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Director

Product

I would like to see better reporting for athenaIDX because athenahealth still uses old reporting,...

Aug 2023
||
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Director

Loyalty

For now, athenaIDX is part of our long-term plans. athena keeps most of their promises. They are...

Aug 2023
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Director

Operations, Value

athenaIDX is pretty stable. We have been on it for a long time, and we have it in a situation that...

Aug 2023
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Manager

Relationship, Operations

athenahealth allows us to customize certain parts of the application because there are always...

Aug 2023
||
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Manager

Relationship

athenahealth is very proactive. We have regular calls with two different sets of people to review...

Aug 2023
||
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Manager

Loyalty

athenahealth is aware that we are going to be moving to another vendor's systems, and they still...

Aug 2023
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Director

Loyalty, Product

athenaIDX has improved since we went to a web-based version. A lot of the feedback we got from folks...

Aug 2023
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Director

Relationship, Product

We always have to ask athenahealth for enhancements, such as QR codes. It is super common to have a...

Aug 2023
||
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Director

Relationship

athenahealth is very reactive when we have issues or requests. It truly feels like they are driving...

Aug 2023
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Director

Loyalty, Relationship, Product

We have struggled with one thing for quite a while. We like to have a remote check-in option. We...

Aug 2023
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Director

Product

The basic functionality of athenaIDX’s billing is very stable. We want to drive innovation and think...

Aug 2023
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Analyst/Coordinator

Relationship

We have been engaged with a lot of different people from athenahealth, and every single time, I have...

Aug 2023
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Analyst/Coordinator

Relationship

When executives come out to meet with us, they always ask what can they do to make the product better....

Aug 2023
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Analyst/Coordinator

Culture, Relationship

I talk with my customer success manager at athenahealth quite frequently, and everything that they...

Aug 2023
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Analyst/Coordinator

Product, Value

athenahealth provides some interface capabilities, which we heavily use. We have run into some...

Aug 2023
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Analyst/Coordinator

Relationship, Product

There are a couple of things that it would be nice to have in the product with regard to some of the...

Aug 2023
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Analyst/Coordinator

Value

Most of our issues take less than four hours. The vendor will charge us above the four-hour rate,...

Aug 2023
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Analyst/Coordinator

Product, Value

athenaIDX's processing ability allows us to generate our claims appropriately and do customization...

Aug 2023
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Analyst/Coordinator

Product

If there were one thing that I would like to see athenahealth do, it would probably be to embellish...

Aug 2023
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Analyst/Coordinator

Operations

During our last upgrade, I was extremely satisfied. The team was extremely knowledgeable, and the...

Aug 2023
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Analyst/Coordinator

Relationship, Value

athenahealth is constantly evolving. There have been a couple of recent solutions that athenahealth...

Aug 2023
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Analyst/Coordinator

Loyalty

I love the product. I don't want to get rid of it, but we are going to be consolidating and using...

Aug 2023
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VP/Other Executive

Culture

The vendor promised that they could custom-build a lot of what we were wanting, and that build...

Jul 2023
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VP/Other Executive

Culture, Value

Some people on our team say we pay too much for a system that doesn’t work as expected, but we had a...

Jul 2023
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Manager

Operations, Product

All of our upgrades for athenaIDX go pretty smoothly.

Jul 2023
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Analyst/Coordinator

Product

My biggest issue with athenaIDX is that it feels like old technology from the '60s. Trying to move...

Jul 2023
||
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CIO

Relationship

athenahealth has been very good with promises.

Jun 2023
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CIO

Relationship

athenahealth has been a good partner. They engage with us. They know we are moving products and that...

Jun 2023
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Director

Operations

When we have had training with athenahealth, their resources are very knowledgeable and helpful in...

Jun 2023
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Director

Product

We have been having some issues with athenaIDX’s web UI, and those could be because of our internal...

Jun 2023
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Director

Product

One of athenaIDX’s strengths is that it integrates well with other athenahealth products, and that...

Jun 2023
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Director

Product

athenahealth is always coming up with some good workflow tools for athenaIDX. Some of their tools...

Jun 2023
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Director

Loyalty, Relationship

athenahealth’s support team is very mature, and they do a good job of relationship building. They...

Jun 2023
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Director

Operations

When we have implementations, athenahealth is very flexible and brings a lot of knowledge. Their...

Jun 2023
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Director

Loyalty

athenaIDX is not part of our long-term plans because we have chosen another product to be part of...

Jun 2023
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Analyst/Coordinator

Relationship

athenaIDX has been stable since I have been here. athenahealth gives good support, helps me, and...

May 2023
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VP/Other Executive

Relationship

I have seen all the iterations of athenaIDX, the acquisition by GE HealthCare, the divestiture of...

May 2023
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VP/Other Executive

Loyalty

We have heard about something exciting with athenahealth. They have a bolt-on application in their...

May 2023
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VP/Other Executive

Loyalty, Product

In a different reality, we would probably buy athenaIDX again because it has served us incredibly...

May 2023
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VP/Other Executive

Relationship

We have a good relationship with athenahealth and some cool ways of handling one-off requests.

May 2023
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Manager

Relationship

Lots of people in our billing office can put in tickets with the vendor. We have monthly calls with...

May 2023
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Manager

Relationship

athenahealth’s leaders are very involved. I know most of the leaders by name, face, and site. I see...

May 2023
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Manager

Value

One of our leaders probably thinks athenahealth's product is very expensive. We do spend a lot of...

May 2023
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Manager

Relationship, Product

I recommend athenaIDX nonstop to anybody that will listen. I talk to a lot of different people in...

May 2023
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Manager

Loyalty

We are looking at athenahealth's solution. The solution actually will help us not only see where our...

May 2023
||
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Manager

Operations, Product

We test potential applications based on how easy it is for us to figure out how to do something that...

May 2023
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Manager

Relationship

We are always waiting for the next regulatory thing that is going to wreck our day to come down the...

May 2023
||
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Manager

Relationship, Operations

We haven't yet had a project with athenahealth that hasn't met the go-live date. We have made the...

May 2023
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Manager

Product

We have recently been really grabbing the data and adding all kinds of dashboards to the product....

May 2023
||
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Manager

Relationship, Product

We appreciate the partnership that we have with athenahealth. The people that work for the vendor...

May 2023
||
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Manager

Loyalty, Relationship

We have done several upgrades with athenahealth, and the vendor has just been great to work with. We...

May 2023
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Manager

Relationship, Operations

athenahealth holds user-group meetings. At a recent meeting, the vendor showed us a new page they...

May 2023
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Manager

Loyalty

We have one of the vendor’s applications that is actually an API engine; that engine allows our...

May 2023
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Manager

Relationship

athenahealth listens, unlike any other vendor that I deal with. I have more or less one-on-one...

May 2023
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Director

Relationship

We have a lot of dialogue with the vendor when we encounter new situations, and the vendor usually...

Apr 2023
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Director

Relationship

There have been some dramatic improvements to our support and turnaround time. The vendor is still...

Apr 2023
||
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Director

Loyalty

athenahealth has chosen to partner with a certain vendor for some tools, but we have chosen to...

Apr 2023
||
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Director

Loyalty, Product

The vendor has created new functionalities. Some of those have been because of our encouragement and...

Apr 2023
||
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Director

Product

Overall, we are satisfied with the solution. It is very customizable, and that is fabulous for an...

Apr 2023
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Director

Culture, Product

We are working on regulatory compliance issues and industry standard issues. We use the anesthesia...

Apr 2023
||
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Director

Operations, Product

Because the product is so customizable, upgrades and implementations can become a little difficult....

Apr 2023
||
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Director

Relationship

athenahealth’s project managers and meeting organizers could be a little better.

Apr 2023
||
(0)
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Director

Relationship

athenahealth has been getting better at being proactive because they have been hearing us and their...

Apr 2023
||
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Director

Product

I would recommend athenaIDX, and I would also say that customers need to be very careful with what...

Apr 2023
||
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Manager

Relationship

athenahealth has a good support portal. They have wonderful customer success managers assigned to...

Apr 2023
||
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Manager

Product, Value

I would recommend athenahealth. The product works well. For our revenue cycle, we have been pleased....

Apr 2023
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Manager

Loyalty

We are a little behind on athenaIDX’s user interfaces. We have another upgrade coming later this...

Apr 2023
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Manager

Operations

We have been athenahealth customers for a long time. We had one training class that didn't meet our...

Apr 2023
||
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Manager

Relationship, Operations

athenahealth works really hard to consult with their users. There are several user groups depending...

Mar 2023
||
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Director

Operations

There are some folks with athenahealth that really know the product, but they have had a lot of...

Mar 2023
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Director

Relationship, Product

athenahealth hasn’t done a whole lot for athenaIDX. We have seen very minor cosmetic changes in the...

Mar 2023
||
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Director

Relationship

The support team for athenaIDX still has a lot of people that have been there a long time, so they...

Mar 2023
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Manager

Loyalty

The vendor has been great, but due to the nature of our business, we will be moving away from...

Jan 2023
||
(0)
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Manager

Relationship

The vendor and their support are fantastic. The vendor keeps all their promises. They have a team...

Jan 2023
||
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Manager

Relationship, Product

We have to work a little at making athenaIDX integrate, but that may be the fault of what we are...

Jan 2023
||
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Manager

Relationship

athenahealth definitely reaches out to us if things need to happen. When they needed to make a...

Jan 2023
||
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CEO/President

Operations, Product

I am not happy with the reports that we get out of the system. The standard forms just aren't...

Jan 2023
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CEO/President

Relationship, Product

When we try to integrate athenaIDX with other systems, everyone points fingers at someone else....

Jan 2023
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Director

Relationship

athenahealth keeps most of their promises, but there are a few things they haven't been able to produce....

Jan 2023
||
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Director

Relationship

athenahealth is behind on a few things, such as API development. The vendor needs to get in front of...

Jan 2023
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Manager

Loyalty, Product

The product is very versatile, and it does what we need. I really like the application. We don't use...

Jan 2023
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Manager

Relationship

The interaction with the client services team and with our account managers has increased. We have a...

Jan 2023
||
(0)
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Director

Product

athenahealth is spinning up a lot of APIs and technologies, but with our current version of the...

Jan 2023
||
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Director

Relationship, Value

In talking about athenaIDX, I would tell others to consider their organization’s level of IT...

Jan 2023
||
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Director

Relationship

Some of the vendor's opportunities for improvements are in the support arena. athenahealth needs to...

Jan 2023
||
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Director

Relationship

athenahealth is our business partner, but they are also our family. They know my business and my...

Jan 2023
||
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CMIO

Relationship, Product

We have not seen anything new from athenahealth with regard to athenaIDX. The product seems to be...

Jan 2023
||
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VP/Other Executive

Culture, Relationship

athenahealth is able to get quotes back to us in a timely manner, so if we do have change orders,...

Jan 2023
||
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VP/Other Executive

Relationship

athenahealth could be more proactive with the IS team and coming to us first rather than directly to...

Jan 2023
||
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Director

Product

I like that athenaIDX is extremely customizable; that is the biggest benefit of the product. Most...

Dec 2022
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Director

Product

athenaIDX is the product we love to hate. It is so customizable that clients really need to keep up...

Dec 2022
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Director

Relationship

athenahealth is a very good vendor that is extremely responsive. Some of the vendor's responsiveness...

Dec 2022
||
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Director

Relationship

athenahealth’s support folks are experts on areas of the application. athenaIDX has several...

Dec 2022
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VP/Other Executive

Culture, Relationship, Product

There was a bug in one of the modules, and we did not catch it right away. It sounds like a couple...

Dec 2022
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VP/Other Executive

Loyalty, Product

The product is pretty good for accessing and sharing data, but our vision is for things to be more...

Dec 2022
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VP/Other Executive

Relationship

Not a lot of people are still using the product, so the vendor gives our organization a lot of support....

Dec 2022
||
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Director

Relationship, Value

We like the product because it is customizable. athenahealth has gotten better with their upgrades,...

Dec 2022
||
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Director

Relationship

I don't need a lot of support because I have a technical team, but when I do, the vendor resolves...

Dec 2022
||
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Director

Product

athenaIDX is an awesome product. If someone needs a product that can be customized to do what they...

Dec 2022
||
(0)
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Director

Relationship, Product

There is a lot of dependency in the athenaIDX software. If someone knows how to put the system...

Dec 2022
||
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Director

Operations

We do not use athenahealth’s training very often. The upgrade training and things like that are all...

Dec 2022
||
(0)
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Director

Relationship, Product

We have a relationship with athenahealth, and we do consider them a technical partner in what we do...

Dec 2022
||
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Director

Loyalty, Product

athenahealth’s reporting suite is an additional module and not in the actual IDX suite, so we could...

Dec 2022
||
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Director

Loyalty, Product

The product suite is still 30 years old, even though we continue to offer new UIs and upgrade the...

Dec 2022
||
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Director

Relationship, Product

athenhealth does have a vision for developing and providing more APIs and interface utilities and...

Dec 2022
||
(0)
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Director

Operations, Product

We have done a lot of custom work, so our end users have to do a bunch of things or the system won't...

Dec 2022
||
(0)
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Director

Relationship

athenahealth is very responsive, personable, and warm in a way that other vendors are not. The...

Dec 2022
||
(0)
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Director

Relationship, Operations

athenahealth could do better, but they try very hard to empower people. In fact, one team member...

Dec 2022
||
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Director

Culture, Relationship, Value

athenahealth is proactive, and the vendor comes out at no charge to do a health check for the...

Dec 2022
||
(0)
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Director

Product

athenahealth changed the product's user interface so it is much easier. We are very satisfied with...

Dec 2022
||
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Director

Loyalty

athenahealth is very forward thinking, and they look at how their technology can make our cash...

Dec 2022
||
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Analyst/Coordinator

Value

The system isn’t as robust as it could be, but other software products cost a fortune. So if a...

Oct 2022
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Analyst/Coordinator

Product

The system is antiquated in a lot of things. On the user interface side, the product is more like...

Oct 2022
||
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Analyst/Coordinator

Product

The vendor tries to have the functionality we need, and sometimes they just don't have things...

Oct 2022
||
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Manager

Product

One of the benefits of athenaIDX is its ease of use. Our people like the product. With the last...

Oct 2022
||
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Manager

Value

The vendor doesn't nickel-and-dime us, but they aren't always up-front about things.

Oct 2022
||
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