athenaIDX (Ambulatory) Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Analyst/Coordinator

Loyalty, Relationship

athenahealth is improving at a slow and steady pace. We are enjoying the API functionality because...

Apr 2024
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CIO

Culture, Value

The product is really expensive, and that is really hard to deal with and hard to work with....

Mar 2024
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CIO

Value

In general, the product is strong. Within a short time after switching to the product, we were in...

Mar 2024
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Manager

Product

The biggest benefit of athenaIDX is the flexibility that we have within the application. I can't...

Jan 2024
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Manager

Culture, Value

athenahealth doesn't nickel-and-dime us. If they can't figure something out within a certain number...

Jan 2024
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Manager

Relationship

We have worked with multiple teams at athenahealth, and the teams that we have worked with have been...

Jan 2024
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VP/Other Executive

Loyalty

Unfortunately, the solution does not meet our future institutional needs. We are moving toward a...

Jan 2024
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Manager

Relationship

The vendor is very responsive when resolving issues. They are willing to listen to concerns about...

Dec 2023
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Director

Loyalty, Product

athenaIDX is a perfect solution for us. It does a lot for us, and I think any product we would...

Dec 2023
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Director

Operations

athenahealth doesn’t have a whole lot of online training modules anymore for any sort of ongoing...

Dec 2023
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Director

Relationship

The vendor has had a lot of the same people supporting athenaIDX the whole time.

Dec 2023
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Director

Relationship

athenahealth is transparent and trustworthy. They reach out to us when we escalate, and they hear us...

Dec 2023
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Director

Relationship, Operations

athenahealth is good when it comes to functionalities and best practices, and they look for...

Dec 2023
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Director

Relationship

athenahealth recently went through a force reduction, and we would have appreciated a bit more...

Dec 2023
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Director

Product

The system isn't as intuitive as some people think it is, and it is a little behind the cutting...

Dec 2023
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Director

Relationship

The people from athenahealth who we have worked with in the past have been empowered to solve our...

Dec 2023
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Director

Product

The one thing about this system is that it takes work out of the box, and that is okay. That is what...

Nov 2023
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Director

Product

We have a need for automation, charge correction, upload utilities, form letters, form printing, and...

Nov 2023
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Director

Relationship

athenahealth’s support ticket turnaround time needs to improve. The turnaround time is all over the...

Nov 2023
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Director

Culture, Value

The vendor doesn’t avoid charging for every little thing. For certain services, we get the scope and...

Nov 2023
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Director

Operations

We don't really have a lot of training needs from the vendor. We get quality training when we use...

Nov 2023
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Director

Relationship

Working with athenahealth is seamless and effortless. The product is great, and the vendor's...

Nov 2023
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Analyst/Coordinator

Loyalty

athenahealth is an exceptional company; the only reason we will not continue with athenaIDX is that...

Nov 2023
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CIO

Product

athenaIDX is a good workhorse for professional billing.

Nov 2023
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CIO

Loyalty

We are looking to move to a more integrated solution to handle the size of our size organization.

Nov 2023
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Analyst/Coordinator

Loyalty

This is an exceptional company. The only reason we are not continnuing with athenaIDX is that we...

Nov 2023
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Manager

Relationship, Product

Working with a CSM over the past years has been very successful and rewarding. Utilizing an ASP and...

Oct 2023
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Manager

Product

The problem with athenaIDX is that it isn't a total solution. It isn't an EHR and PM. It isn't...

Oct 2023
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Manager

Relationship, Product

athenahealth has been working heavily on improving their API integration, and that has given us a...

Oct 2023
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Director

Relationship

I love athenahealth. They are true partners. They really are looking out for how we can best utilize...

Oct 2023
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Director

Relationship

I never hear our team complain about athenahealth’s support. The vendor is proactive, and they...

Oct 2023
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Manager

Relationship

As of late, our experience with athenaIDX has been very positive. I have seen a lot of growth in...

Oct 2023
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Director

Loyalty

We are switching off of athenaIDX. We want our EMR, our hospital billing, and our professional...

Oct 2023
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Director

Relationship

athenahealth’s customer service is pretty good in regard to keeping all promises. I like the support...

Oct 2023
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Director

Product

We have liked the development of athenaIDX. athenahealth’s follow-up tools for managing the tasks of...

Oct 2023
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Director

Relationship

athenahealth made the wise move years ago to partner with a couple of good consulting companies that...

Oct 2023
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Director

Product

athenaIDX may be a little behind the times in insurance management. With a particular old method...

Oct 2023
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Director

Relationship

There is such a churn among the staff at the vendors like athenahealth that it is difficult to find...

Oct 2023
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Director

Loyalty, Product

If athenahealth were a little more open to playing well with other vendors, they could compete with...

Oct 2023
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Director

Loyalty, Product

For someone looking into athenahealth, the big decision point is whether or not the organization is...

Oct 2023
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Analyst/Coordinator

Loyalty, Product

The interface that the product has with other departments is one of the major factors driving us...

Oct 2023
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Analyst/Coordinator

Operations

The product is very intuitive, and the vendor’s support and training are good. To me, the product is...

Oct 2023
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Analyst/Coordinator

Product

From the professional billing side, the product is extremely user friendly. Everything just flows...

Oct 2023
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Manager

Product

athenaIDX is not integrated with the EHR very well. The orders in the scheduling system do not...

Sep 2023
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Manager

Value

The legacy support cost for athenaIDX is a little high. We probably could have gone with a different...

Sep 2023
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Analyst/Coordinator

Product, Value

We haven't had problems with athenaIDX, but we implemented a few other features that the vendor had...

Sep 2023
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Analyst/Coordinator

Relationship, Value

The transition to athenaIDX has been seamless. I cannot say enough about the vendor's support team....

Sep 2023
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Analyst/Coordinator

Relationship, Product

I would tell a friend that the vendor’s support is fantastic, but the product is a bit antiquated....

Sep 2023
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VP/Other Executive

Relationship

athenahealth partners very well. They have always been great to work with. They work with us in...

Sep 2023
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Director

Product

The biggest problem with athenaIDX is that the integration with an EMR is lacking. The problem is...

Aug 2023
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Director

Operations

athenahealth does a good job with training. athenahealth gives us a lot of alerts. I work frequently...

Aug 2023
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Director

Product

athenaIDX is definitely a workhorse application. It handles the revenue cycle quite well. We can...

Aug 2023
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Director

Product

I would like to see better reporting for athenaIDX because athenahealth still uses old reporting,...

Aug 2023
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Director

Loyalty

For now, athenaIDX is part of our long-term plans. athena keeps most of their promises. They are...

Aug 2023
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Director

Operations, Value

athenaIDX is pretty stable. We have been on it for a long time, and we have it in a situation that...

Aug 2023
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Manager

Relationship, Operations

athenahealth allows us to customize certain parts of the application because there are always...

Aug 2023
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Manager

Relationship

athenahealth is very proactive. We have regular calls with two different sets of people to review...

Aug 2023
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Manager

Loyalty

athenahealth is aware that we are going to be moving to another vendor's systems, and they still...

Aug 2023
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Director

Loyalty, Product

athenaIDX has improved since we went to a web-based version. A lot of the feedback we got from folks...

Aug 2023
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Director

Relationship, Product

We always have to ask athenahealth for enhancements, such as QR codes. It is super common to have a...

Aug 2023
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Director

Relationship

athenahealth is very reactive when we have issues or requests. It truly feels like they are driving...

Aug 2023
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Director

Loyalty, Relationship, Product

We have struggled with one thing for quite a while. We like to have a remote check-in option. We...

Aug 2023
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Director

Product

The basic functionality of athenaIDX’s billing is very stable. We want to drive innovation and think...

Aug 2023
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Analyst/Coordinator

Relationship

We have been engaged with a lot of different people from athenahealth, and every single time, I have...

Aug 2023
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Analyst/Coordinator

Relationship

When executives come out to meet with us, they always ask what can they do to make the product better....

Aug 2023
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Analyst/Coordinator

Culture, Relationship

I talk with my customer success manager at athenahealth quite frequently, and everything that they...

Aug 2023
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Analyst/Coordinator

Product, Value

athenahealth provides some interface capabilities, which we heavily use. We have run into some...

Aug 2023
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Analyst/Coordinator

Relationship, Product

There are a couple of things that it would be nice to have in the product with regard to some of the...

Aug 2023
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Analyst/Coordinator

Value

Most of our issues take less than four hours. The vendor will charge us above the four-hour rate,...

Aug 2023
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Analyst/Coordinator

Product, Value

athenaIDX's processing ability allows us to generate our claims appropriately and do customization...

Aug 2023
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Analyst/Coordinator

Product

If there were one thing that I would like to see athenahealth do, it would probably be to embellish...

Aug 2023
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Analyst/Coordinator

Operations

During our last upgrade, I was extremely satisfied. The team was extremely knowledgeable, and the...

Aug 2023
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Analyst/Coordinator

Relationship, Value

athenahealth is constantly evolving. There have been a couple of recent solutions that athenahealth...

Aug 2023
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Analyst/Coordinator

Loyalty

I love the product. I don't want to get rid of it, but we are going to be consolidating and using...

Aug 2023
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VP/Other Executive

Culture

The vendor promised that they could custom-build a lot of what we were wanting, and that build...

Jul 2023
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VP/Other Executive

Culture, Value

Some people on our team say we pay too much for a system that doesn’t work as expected, but we had a...

Jul 2023
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Manager

Operations, Product

All of our upgrades for athenaIDX go pretty smoothly.

Jul 2023
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Analyst/Coordinator

Product

My biggest issue with athenaIDX is that it feels like old technology from the '60s. Trying to move...

Jul 2023
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CIO

Relationship

athenahealth has been very good with promises.

Jun 2023
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CIO

Relationship

athenahealth has been a good partner. They engage with us. They know we are moving products and that...

Jun 2023
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Director

Operations

When we have had training with athenahealth, their resources are very knowledgeable and helpful in...

Jun 2023
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Director

Product

We have been having some issues with athenaIDX’s web UI, and those could be because of our internal...

Jun 2023
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Director

Product

One of athenaIDX’s strengths is that it integrates well with other athenahealth products, and that...

Jun 2023
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Director

Product

athenahealth is always coming up with some good workflow tools for athenaIDX. Some of their tools...

Jun 2023
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Director

Loyalty, Relationship

athenahealth’s support team is very mature, and they do a good job of relationship building. They...

Jun 2023
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Director

Operations

When we have implementations, athenahealth is very flexible and brings a lot of knowledge. Their...

Jun 2023
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Director

Loyalty

athenaIDX is not part of our long-term plans because we have chosen another product to be part of...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship

athenaIDX has been stable since I have been here. athenahealth gives good support, helps me, and...

May 2023
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VP/Other Executive

Relationship

I have seen all the iterations of athenaIDX, the acquisition by GE HealthCare, the divestiture of...

May 2023
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VP/Other Executive

Loyalty

We have heard about something exciting with athenahealth. They have a bolt-on application in their...

May 2023
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VP/Other Executive

Loyalty, Product

In a different reality, we would probably buy athenaIDX again because it has served us incredibly...

May 2023
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VP/Other Executive

Relationship

We have a good relationship with athenahealth and some cool ways of handling one-off requests.

May 2023
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Manager

Relationship

Lots of people in our billing office can put in tickets with the vendor. We have monthly calls with...

May 2023
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Manager

Relationship

athenahealth’s leaders are very involved. I know most of the leaders by name, face, and site. I see...

May 2023
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Manager

Value

One of our leaders probably thinks athenahealth's product is very expensive. We do spend a lot of...

May 2023
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Manager

Relationship, Product

I recommend athenaIDX nonstop to anybody that will listen. I talk to a lot of different people in...

May 2023
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Manager

Loyalty

We are looking at athenahealth's solution. The solution actually will help us not only see where our...

May 2023
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Manager

Operations, Product

We test potential applications based on how easy it is for us to figure out how to do something that...

May 2023
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Manager

Relationship

We are always waiting for the next regulatory thing that is going to wreck our day to come down the...

May 2023
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(0)
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Manager

Relationship, Operations

We haven't yet had a project with athenahealth that hasn't met the go-live date. We have made the...

May 2023
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Manager

Product

We have recently been really grabbing the data and adding all kinds of dashboards to the product....

May 2023
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(0)
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Manager

Relationship, Product

We appreciate the partnership that we have with athenahealth. The people that work for the vendor...

May 2023
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Manager

Loyalty, Relationship

We have done several upgrades with athenahealth, and the vendor has just been great to work with. We...

May 2023
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(0)
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Manager

Relationship, Operations

athenahealth holds user-group meetings. At a recent meeting, the vendor showed us a new page they...

May 2023
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Manager

Loyalty

We have one of the vendor’s applications that is actually an API engine; that engine allows our...

May 2023
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Manager

Relationship

athenahealth listens, unlike any other vendor that I deal with. I have more or less one-on-one...

May 2023
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(0)
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Director

Relationship

We have a lot of dialogue with the vendor when we encounter new situations, and the vendor usually...

Apr 2023
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(0)
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Director

Relationship

There have been some dramatic improvements to our support and turnaround time. The vendor is still...

Apr 2023
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Director

Loyalty

athenahealth has chosen to partner with a certain vendor for some tools, but we have chosen to...

Apr 2023
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Director

Loyalty, Product

The vendor has created new functionalities. Some of those have been because of our encouragement and...

Apr 2023
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(0)
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Director

Product

Overall, we are satisfied with the solution. It is very customizable, and that is fabulous for an...

Apr 2023
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(0)
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Director

Culture, Product

We are working on regulatory compliance issues and industry standard issues. We use the anesthesia...

Apr 2023
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Director

Operations, Product

Because the product is so customizable, upgrades and implementations can become a little difficult....

Apr 2023
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(0)
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Director

Relationship

athenahealth’s project managers and meeting organizers could be a little better.

Apr 2023
||
(0)
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Director

Relationship

athenahealth has been getting better at being proactive because they have been hearing us and their...

Apr 2023
||
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Director

Product

I would recommend athenaIDX, and I would also say that customers need to be very careful with what...

Apr 2023
||
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