athenaIDX (Ambulatory)
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User Commentary

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Manager

Service and Support

We use athenahealth's product for pass-through payments, and we have no problems. The vendor is...

Sep 2022
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Manager

Implementation and Training

We don't use the vendor’s training very much. We have our own internal training, and the application...

Sep 2022
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Manager

Relationship

The vendor’s executives are good. We have escalated things as needed. Whenever we have needed to...

Sep 2022
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Manager

Functionality and Upgrades

The ease of customization is a double-edged sword. Customization is a great resource. The vendor is...

Sep 2022
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Director

Relationship

athenahealth is a good partner. We have a good relationship with them as a vendor. athenahealth is...

Aug 2022
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Director

Technology

athenahealth recently came out with a new user interface that will really meet our needs. I am...

Aug 2022
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Director

Implementation and Training

athenahealth’s availability with training could be better. Maybe there are some things we have not...

Aug 2022
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Director

Interfacing and Integration

We have a new patient portal, and athenaIDX is a key component of it. We are using APIs that provide...

Aug 2022
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Director

Functionality and Upgrades

The nice thing about athenahealth's system is that we can customize some things. We don’t like to...

Aug 2022
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Director

Functionality and Upgrades

athenahealth’s cycle times are good, but it is hard to take a full upgrade sometimes. It would be...

Aug 2022
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Director

Relationship

athenahealth has a really cool gamified application that we have been looking at. The vendor has...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

We have some continuing issues with one of the recent products we implemented with athenahealth, and...

Aug 2022
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Analyst/Coordinator

Service and Support

athenahealth should come in and partner more with us to help get to the bottom of certain issues. We...

Aug 2022
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Analyst/Coordinator

Service and Support

athenahealth has a representative who reaches out to our organization all the time in regard to...

Aug 2022
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Manager

Functionality and Upgrades

We have been using athenaIDX for a long time. It is what we know and what is working for us. Billing...

Aug 2022
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Manager

Service and Support

When we have a question, athenahealth provides us with resources that are assigned to us. The...

Aug 2022
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Manager

Relationship

Our billing team supports athenaIDX. We don’t have an IT team for doing that. We have to do the...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

athenaIDX makes a lot of sense except for the charge correction process. When front-end users do a...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

There have been good additions to athenaIDX but nothing monumental.

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

I am extremely comfortable with the ambulatory product. It is easier for new users to understand...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

It takes a bit of work to get documents out of athenaIDX. The system is functional, but it isn't...

Aug 2022
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Manager

Functionality and Upgrades

I like the product. It seems to be easy to navigate through as a provider. For billing, we just look...

Aug 2022
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Manager

Service and Support

In the past, things used to be a little more difficult, but the vendor's support has gotten better....

Aug 2022
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Director

Implementation and Training

The implementation services were very good. It still took us a fair amount of work, and we had to be...

Jun 2022
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Director

Functionality and Upgrades

The product does what it is supposed to do. There is always room for improvement, but what the...

Jun 2022
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Director

Other Observations & Comments

There are some areas that we have to train and educate users on more, but by and large, the product...

Jun 2022
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Director

Relationship

We have been through some difficult conversations with athenahealth, but they are still very engaged...

Jun 2022
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Director

ROI / Cost (care and feeding)

athenaIDX is reasonably priced. We always haggle over money. We might feel like it is overpriced,...

Jun 2022
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Director

Lessons Learned

I am satisfied and would recommend athenaIDX, but I wouldn't recommend it to another organization of...

Jun 2022
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Director

Future Outlook

We are going to replace athenaIDX because we are switching our EMR vendor. athenaIDX is a good...

Jun 2022
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Analyst/Coordinator

Technology

athenaIDX seems like it might be a little past its prime. It is just very old-fashioned. But the...

Jun 2022
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Director

ROI / Cost (care and feeding)

We are very committed to athenaIDX. It is a tool that we are overall very satisfied with. We are...

Jun 2022
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Director

Functionality and Upgrades

From an interoperability perspective, the one area that I do feel restricted in is producing a...

Jun 2022
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Director

Functionality and Upgrades

The general nature of our healthcare industry makes things very complex. Sometimes we have made our...

Jun 2022
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Manager

Implementation and Training

A lot of the training is specifically focused on a module or application because things are...

Mar 2022
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Manager

Other Observations & Comments

We have an easier time working with the tools on the hospital billing side of athenaIDX than we do...

Mar 2022
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Manager

Future Outlook

I went to an athenahealth webinar recently, and the people were mostly talking about how...

Feb 2022
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Manager

Relationship

athenahealth is investing in athenaIDX to keep it competitive. I haven’t seen any reduction in the...

Feb 2022
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Director

Service and Support

athena’s support team is very efficient, and they are collaborative within themselves. They resolve...

Feb 2022
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Director

Implementation and Training

With an upgrade, athenahealth goes through the new features and does some training, but they don't...

Jan 2022
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Director

Service and Support

What athenahealth offers is fine, but they are usually two to five years behind with what they...

Jan 2022
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Director

Service and Support

athenahealth's support team members are responsible. They understand and work with us, and they...

Jan 2022
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Manager

Lessons Learned

athenaIDX is an interesting platform. We have been live on it for some time, and we are actually...

Jan 2022
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Manager

Service and Support

athenahealth's support has been good, but I have never worked with a company that is so siloed....

Jan 2022
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Manager

Future Outlook

athenahealth's people want to show us how much they have improved their systems' interoperability....

Jan 2022
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Manager

Functionality and Upgrades

athenahealth is trying to be aggressive with their services. They have talked about robotic process...

Jan 2022
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Manager

Service and Support

We are happy to see that the vendor is refining users' experiences in the solution. When we first...

Jan 2022
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Manager

Functionality and Upgrades

One of the best parts of athenaIDX is being able to add fields and configure the system how we need...

Jan 2022
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Manager

Service and Support

I like athenahealth’s support structure very much. If we put in a ticket and we don’t hear back, or...

Jan 2022
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Manager

ROI / Cost (care and feeding)

We do get value from the solution. If there is an extra charge, athenahealth lets us know. They...

Jan 2022
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Director

Functionality and Upgrades

I wish athenaIDX had a more user-friendly interface for people to use. People like to work on...

Jan 2022
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Director

Interfacing and Integration

I really wish athenahealth had a good partner or product for a remote patient-intake application....

Jan 2022
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Director

Relationship

I wish athenahealth's service people had more initiative to help us with claims issues. They like to...

Jan 2022
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CIO

Future Outlook

In the long term, we want to move to another product. Once another vendor's product matures and we...

Jan 2022
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CIO

Relationship

The folks from athenahealth that I have worked with have been very helpful. athenahealth has done a...

Jan 2022
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CIO

Functionality and Upgrades

I don't feel that athenahealth's EMR is the right EMR choice for us. I don't even know whether...

Jan 2022
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CIO

Implementation and Training

We had an upgrade with a project manager who didn't do a very good job of keeping everyone informed....

Jan 2022
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CIO

Functionality and Upgrades

We have had a lot of issues with the way that patients are registered in the system. I think that...

Jan 2022
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CIO

ROI / Cost (care and feeding)

I think that athenahealth has done a better job than some other vendors when it comes to not...

Jan 2022
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Manager

Technology

One thing that I love about athenaIDX is the stability.

Jan 2022
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Manager

Other Observations & Comments

If it were my decision, I would never have made the decision to shift away from athenaIDX. If IDX...

Jan 2022
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Manager

Relationship

I have never had an issue with IDX Systems keeping their promises. We have been highly satisfied...

Jan 2022
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Manager

ROI / Cost (care and feeding)

We have grown up on IDX Systems, so we have a lot of history with athenahealth. I have dealt with...

Jan 2022
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Manager

Implementation and Training

From what I have dealt with, athenahealth doesn't do much training with athenaIDX. If we have a new...

Jan 2022
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Director

Future Outlook

The product is part of our long-term plans, but we are always evaluating. I would absolutely buy...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

athenaIDX is a robust application, and athenahealth spends a lot of time making it more efficient....

Jan 2022
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VP/Other Executive

Lessons Learned

One thing I would tell someone who is interested in athenahealth's product is that the scheduling is...

Jan 2022
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VP/Other Executive

Service and Support

We have gotten support from athenahealth even as we have migrated away. They have reached out...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

We never migrated to the web version, so most of our end users would say that the product is a...

Jan 2022
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VP/Other Executive

Relationship

athena acquired Centricity products, and that has been a good thing. athena has made good...

Jan 2022
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VP/Other Executive

Relationship

The vendor’s executives regularly touch base with us. The vendor will be moving us to the latest...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

The product is very stable. It is a good product.

Jan 2022
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Director

Service and Support

The services that athenahealth delivers are very stable. Overall, the vendor's services are...

Jan 2022
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Director

ROI / Cost (care and feeding)

My biggest issue with the legacy support from athenahealth is that they aren't as flexible as other...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

The product could be easier to use. It isn't intuitive because it is not a true web-based...

Jan 2022
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Director

Functionality and Upgrades

For the most part, the system has always done what we have wanted it to do. athenaIDX is as good as...

Jan 2022
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Director

Relationship

The vendor is still designing things whether we use them or not. We are using so many other...

Jan 2022
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Director

Service and Support

There are times when it takes too long for the support teams to get cases resolved, but those...

Jan 2022
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Director

ROI / Cost (care and feeding)

In general, the vendor doesn’t charge for every little thing, but there are certain things that we...

Jan 2022
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Director

Relationship

The vendor is proactive. They try to have regular meetings with our leadership, and they want to...

Jan 2022
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Director

Service and Support

When we had an issue with the system, we eventually got to the very top vendor leadership when we...

Jan 2022
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Director

Functionality and Upgrades

A year from now, I think the product will be working the same. We are not going to change anything,...

Jan 2022
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Director

Implementation and Training

We would like athenahealth to have a boot camp available for brand-new analysts. I feel like we have...

Jan 2022
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Director

Relationship

We are in touch with the usual person we work with from athenahealth but not with people above that...

Jan 2022
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Director

Service and Support

athenahealth’s communities have been a positive. The communities are part of athenahealth's...

Jan 2022
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VP/Other Executive

Relationship

Things are going very well with athena. My leaders and my teams that work with athena appreciate...

Jan 2022
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VP/Other Executive

Future Outlook

athena is definitely part of our interim, midrange plans. As an organization, we have not decided...

Jan 2022
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VP/Other Executive

Other Observations & Comments

There are some things that need to be taken care of for ease of use, specifically customer service...

Jan 2022
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Manager

Relationship

I hear from the vendor's executives on calls that we have with the vendor. athenahealth also puts on...

Jan 2022
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Manager

ROI / Cost (care and feeding)

We definitely get our money's worth from the vendor. I would pay them over and over again for the...

Jan 2022
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Manager

Functionality and Upgrades

athenahealth is doing what they do best, but we had to go outside of their systems to find a vendor...

Jan 2022
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Manager

Relationship

athenahealth is good at what they do. I feel like their product-development cycles are very...

Jan 2022
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Manager

Service and Support

athenahealth's support people are great. I can put in tickets with them and get responses back. They...

Jan 2022
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VP/Other Executive

Future Outlook

I am hoping my satisfaction will improve in a year because we are going to be up and running. We...

Jan 2022
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VP/Other Executive

Lessons Learned

Providers who are thinking about getting athenaIDX should evaluate and clearly document the current...

Jan 2022
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Manager

Relationship

I work with a lot of different vendors on various systems. If I could hold them all to the standard...

Jan 2022
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Manager

Functionality and Upgrades

We went through an upgrade this year, and it was smooth and timely. We had very few issues with it....

Jan 2022
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Manager

Implementation and Training

We had athenahealth's people come on-site for our initial go-live to do our training. That went...

Jan 2022
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Manager

Future Outlook

athenahealth released a new product for integration this year. That product is a lot more...

Jan 2022
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Manager

Functionality and Upgrades

athenaIDX is a very intuitive system. Our people can get trained within three days and use the...

Jan 2022
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Manager

Relationship

athenahealth reached out to me a few times last year with various fixes that needed to be loaded...

Jan 2022
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Director

Functionality and Upgrades

athenaIDX is the best of breed for professional billing systems, so if someone is a medium- or...

Jan 2022
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Director

Relationship

athenahealth is good at sharing their road map and where they see themselves in the future. But I...

Jan 2022
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Director

Service and Support

I have a customer success manager that has been assigned to us, and I have direct access to that...

Jan 2022
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Director

Relationship

We are staying very current. We should have done that a long time ago, but we didn't. But now I have...

Jan 2022
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Director

ROI / Cost (care and feeding)

athena will work with us on a lot, and they will include that work in the overall cost. They include...

Jan 2022
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Director

Interfacing and Integration

Our patient accounting vendor’s revenue cycle process is nowhere near athena’s process. That vendor...

Jan 2022
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Director

Relationship

We are working on developing a few things with athena. They are great. We are partnering with...

Jan 2022
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Director

Relationship

Recently, we had problems with our frontline person who wasn’t very responsive to us. athena changed...

Jan 2022
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Director

Relationship

I love athenaIDX. I have used it for many years. I enjoy working with the product. I enjoy athena's...

Jan 2022
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Director

Other Observations & Comments

athena tries to facilitate user groups, but I wish we had more interaction from our peers. We...

Jan 2022
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Manager

ROI / Cost (care and feeding)

The product has been very helpful through the last couple of years with COVID-19 and has made it...

Jan 2022
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Manager

Relationship

Service has been more proactive since athenahealth took over from Virence Health. We get more emails...

Jan 2022
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Manager

Future Outlook

We are getting ready to extend our contract on this product. Our users love the support we receive...

Jan 2022
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Manager

Other Observations & Comments

The vendor tries to do a good job with training. I don’t feel like they are focused on the system...

Jan 2022
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Manager

Technology

The upgrades to the system are very good, but some of the third-party applications aren’t as easy as...

Jan 2022
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Manager

ROI / Cost (care and feeding)

The system does everything we need in terms of reporting, getting bills in and out of the doors, and...

Jan 2022
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Manager

Relationship

The vendor is definitely proactive, and they have people who know what they are doing with the...

Jan 2022
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Manager

Future Outlook

I would tell others that the system is solid. It has been around for a long time. The workflow is...

Jan 2022
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Director

Functionality and Upgrades

In terms of data capture for proper operations management, there are too many things that I have to...

Jan 2022
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Director

Technology

We had an issue that caused athenahealth to shut our system down. They basically brought our health...

Jan 2022
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Director

Other Observations & Comments

We have noticed a shift in athenahealth's support lately, but I think the change stems less from an...

Jan 2022
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Director

Functionality and Upgrades

We have had to request additional staffing in our budgets because the system isn't as user friendly...

Jan 2022
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Director

Implementation and Training

I came to our organization after our implementation to help pick up the pieces. If I went to another...

Jan 2022
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Director

Relationship

We want to consolidate by moving our practice management and scheduling tools to our EMR vendor's...

Jan 2022
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Director

Functionality and Upgrades

Technologically, athena has been pretty much hitting it out of the park. They know the physician...

Jan 2022
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Director

Relationship

On the relationship and client services side, athena has always been a partner. They have been...

Jan 2022
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Director

Technology

Self-pay technology is continuing to make a bigger and bigger portion of healthcare revenue,...

Jan 2022
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Director

ROI / Cost (care and feeding)

For the most part, just the large projects have fees. I don't feel nickel-and-dimed by athena.

Jan 2022
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Director

Interfacing and Integration

We have a few third-party products that have very tight integration with athenaIDX, but I don't know...

Jan 2022
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Manager

ROI / Cost (care and feeding)

athenaIDX does what we want and need it to do. We are getting what we need out of the system. We...

Jan 2022
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Manager

Service and Support

athenahealth could improve their communication. I am not saying that there are issues with their...

Jan 2022
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VP/Other Executive

Service and Support

We are in a pretty good spot with athenahealth; we have no struggles. We have a nice ticketing...

Jan 2022
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VP/Other Executive

Future Outlook

The product was brought to us by someone who had it in their previous role and had a good experience...

Jan 2022
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VP/Other Executive

Relationship

The representative we work with does well, and we have had no issues. athenahealth is a pretty good...

Jan 2022
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VP/Other Executive

Other Observations & Comments

One struggle we had was when we did an upgrade that impacted some of our processes. That isn't...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

athenahealth doesn’t nickel-and-dime us. When we do add-ons for certain tickets, the price is...

Jan 2022
||
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VP/Other Executive

Other Observations & Comments

We have our own training team. When a new person comes on board, we have dedicated training on...

Jan 2022
||
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VP/Other Executive

Functionality and Upgrades

When we do advances with athenaIDX, they come through cleanly for us. We don’t really have any...

Jan 2022
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VP/Other Executive

Relationship

We are looking at other areas to expand, especially with automation. We are meeting with...

Jan 2022
||
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VP/Other Executive

Relationship

athenahealth does reach out to us occasionally to understand how we are doing. We don’t have a lot...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

athenahealth delivers mostly what we need from them, but there are a few things the vendor could...

Jan 2022
||
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Analyst/Coordinator

Functionality and Upgrades

We have not had any major system issues. The product is easy to use. Everything has a bit of...

Jan 2022
||
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Analyst/Coordinator

Relationship

One good thing about athenahealth is they don’t pass the buck. Sometimes things get delayed, but...

Jan 2022
||
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Analyst/Coordinator

Lessons Learned

I would recommend that other providers use the Windows version of the product because the A/R piece...

Jan 2022
||
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VP/Other Executive

Implementation and Training

athenaIDX seems to be working well. I would definitely buy the PM system again. It has been very...

Jan 2022
||
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VP/Other Executive

Lessons Learned

athenaIDX is better on the ambulatory side than the hospital side because the billing is easier....

Jan 2022
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VP/Other Executive

Service and Support

The support from athena is very good. They are very responsive and provide good service.

Jan 2022
||
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Manager

Functionality and Upgrades

If the solution requires changes to its core functionality, then we have to submit enhancement...

Jan 2022
||
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Manager

Relationship

Our transition to the product's web version wasn't bad. For the most part, the product is working...

Jan 2022
||
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Manager

Interfacing and Integration

Historically, our organization has preferred best-of-breed products, so we have a number of...

Jan 2022
||
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Manager

Technology

The vendor offers different features and upgrades. I feel like there haven't been many enhancements...

Jan 2022
||
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VP/Other Executive

Other Observations & Comments

I don't know whether the system is part of our long-term plans. From a health system perspective, it...

Jan 2022
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VP/Other Executive

Relationship

In market analytics and from a professional billing component, athenahealth is slowly losing their...

Jan 2022
||
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VP/Other Executive

Sales and Contracting

We have had the system for years, and we are so in step with it now that we feel that we are good at...

Jan 2022
||
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VP/Other Executive

Relationship

We have been through some major upgrades, and those have gone pretty smoothly. The vendor's...

Jan 2022
||
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VP/Other Executive

Implementation and Training

athenahealth could improve their training by being more flexible about the platform that they are...

Jan 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

The product meets our expectations and does what it needs to do. We set it up well. The system is as...

Jan 2022
||
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VP/Other Executive

Interfacing and Integration

As far as integration goes, the product is a standalone system. We have had to customize it to allow...

Jan 2022
||
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VP/Other Executive

Technology

The product still runs on DOS, and it isn't the most visually pleasing system. It has function keys....

Jan 2022
||
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Director

Relationship

Since IDX Systems moved to athena, the solution has gotten better. We have spent years building our...

Nov 2021
||
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Manager

Interfacing and Integration

We have had athenaIDX for a long time, and we like it. It is our financial management tool, and it...

Nov 2021
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Manager

Functionality and Upgrades

The vendor made some promises about athenaIDX's ease of use, but we have found it to be more...

Nov 2021
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Manager

Relationship

We have been with athena for quite a long time. They will definitely get executives involved if need...

Nov 2021
||
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Manager

ROI / Cost (care and feeding)

athena does not nickel-and-dime. They are pretty good when it comes to sticking to the contract, the...

Nov 2021
||
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Manager

Service and Support

athenahealth will custom design training programs for us and work on sessions with us. The thing...

Nov 2021
||
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Manager

Functionality and Upgrades

athenaIDX has its standard interfaces and things like that, but I would rate athena high because...

Nov 2021
||
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Manager

Service and Support

athena is constantly sending out new technology. I think they have been spot on with their support....

Nov 2021
||
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