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athenaIDX (Ambulatory)
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User Commentary

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Director

athenaIDX is absolutely not the sort of product where we can just plug it in and have it drive...

Aug 2021
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Director

The product has had so many owners, and things have changed with each new owner. Now, the product is...

Aug 2021
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Director

All of the add-ons and things that we ask the vendor to do lead to programming and maintenance time,...

Aug 2021
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Director

We have received our money's worth. After many years of using the product, we have gotten our...

Aug 2021
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Director

We just went through an upgrade with athenahealth. From my perspective, it seemed to go very well....

Aug 2021
||
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Director

There is no ongoing training from athenahealth. There hasn't been any training. The only training...

Aug 2021
||
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Director

I have heard from people who are new users that they don't find the product to be easy to use. The...

Aug 2021
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Director

athenahealth is a little slow on delivering new technology. The need is there, and we usually create...

Aug 2021
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Director

The one thing that stands out about athena is that their applications can be customized to our...

Aug 2021
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Director

The upgrade process is a lot smoother than it used to be. One thing athena must improve is the...

Aug 2021
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Director

The support is very good. Some modules can be pricey.

Aug 2021
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Manager

We get what we need with athenaIDX. We can customize the solution where we need to. We migrated to a...

Aug 2021
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Manager

The vendor's support is pretty responsive. It feels like it is back to the way it was before they...

Aug 2021
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Analyst/Coordinator

athenahealth is very proactive about the requests that I have made. In all the years that I have...

Aug 2021
||
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Analyst/Coordinator

athenaIDX remains very stable, and there are very few complaints on the ambulatory side. athenaIDX...

Aug 2021
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Manager

Some functionality and security have changed, and that has made it easier for me to set up new users....

Jul 2021
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Manager

I would like to see some improvements with the security piece. Sometimes, I need to be able to allow...

Jul 2021
||
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Manager

With athenaIDX, we can do a lot of things through workflows or change our workflows so that things...

Jul 2021
||
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Director

We are rapidly becoming a complete Epic shop and will be turning out the lights on athenaIDX within...

Jul 2021
||
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Director

We partnered with athenahealth and brought in some consultants. They have been part of our team, and...

Jul 2021
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Manager

If we ask for additional format changes or logic or do something out of the norm, athenahealth will...

Jun 2021
||
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Manager

athenaIDX is better than other systems out there because it can be modified to work for us on the...

Jun 2021
||
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Manager

athenahealth has user group training, and they go over all of whatever they are looking at. They get...

Jun 2021
||
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Manager

athenaIDX works wonderfully because it does pretty much whatever we have built out. We may have a...

Jun 2021
||
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Manager

When I first started with the system years ago, it was old architecture and on a unique server. Now...

Jun 2021
||
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Manager

There is good customization with athenaIDX. We can customize it to meet our needs. For example, if...

Jun 2021
||
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Analyst/Coordinator

athenaIDX is an efficient system. I can customize it to work the best for our needs here. It is easy...

Jun 2021
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Analyst/Coordinator

Support from athena is amazing. They are so helpful and communicate very well with us. I really like...

Jun 2021
||
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Director

athena has a fairly good support team. They help me with any issues that arise and try hard to cover...

Jun 2021
||
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Director

Data integrity with athenaIDX is worrisome. Things get dropped from the system and just disappear,...

Jun 2021
||
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Director

The charge to add a new interface to one of athenahealth's systems is a bit steep. That is the only...

May 2021
||
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Director

I really like athenahealth's product. The vendor's people really respect my time. If they say that...

May 2021
||
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Director

It isn't that athenahealth isn't willing to integrate with other solutions. The issue is that...

May 2021
||
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Director

athenahealth needs to do better with their charge corrections. I don't like the way that they do...

May 2021
||
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Director

athenahealth has come out with some really exciting things that we would love to implement. It is...

May 2021
||
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Director

athenahealth assigns us a primary account executive. That person is our first point of contact and...

May 2021
||
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Director

athenahealth offers health checks. If we were to take advantage of those, then the vendor's people...

May 2021
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Director

I pay many vendors. I usually cringe when I have to approve an invoice, but I never mind writing a...

May 2021
||
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Director

A while ago, our organization had to decide which practice management system to get. We considered...

May 2021
||
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Analyst/Coordinator

The vendor has hours of work. If the time that it takes them to do something for us is under a...

May 2021
||
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Analyst/Coordinator

athenahealth is doing a great job for us. We have looked at other vendors, and they can't do what...

May 2021
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Analyst/Coordinator

We have been with athenahealth for many years now. athenaIDX is an excellent product. It meets our...

May 2021
||
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Analyst/Coordinator

We have upcoming upgrades that will bring forward any new enhancements that will be useful to us. On...

May 2021
||
(0)
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Analyst/Coordinator

Our contacts at athenahealth tend to be the same people all the time. We were a little concerned...

May 2021
||
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Director

athena charges us for custom programming. But their charges are very fair, and they only charge us...

May 2021
||
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Director

We moved to a new browser with our last upgrade, and we are having a lot of trouble in that area....

May 2021
||
(0)
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Director

athena is very proactive. They open cases for me when they know that something needs to be taken...

May 2021
||
(0)
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Director

athena's support is always available. We don't have to get bogged down in the heavy analysis of...

May 2021
||
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Director

athenahealth has done great at keeping their promises. I was definitely leery a few years ago when...

Apr 2021
||
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Director

I really like athenaIDX. I have left organizations that have chosen to move to a different practice...

Apr 2021
||
(0)
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Director

I would rate the overall product quality of athenaIDX very high. I would have graded that lower in...

Apr 2021
||
(0)
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Director

The transition to athenahealth has actually been good. Their account management has always been very...

Apr 2021
||
(0)
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Director

When we have implemented specific pieces of functionality to the system, the vendor’s project...

Apr 2021
||
(0)
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Director

athenahealth has rolled out a new user interface that will be very good.

Apr 2021
||
(0)
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Director

The name of the system has changed over the years, but it is back to being called the IDX system...

Apr 2021
||
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Director

This past year with COVID-19, athena has really stepped up and been there for their customers to try...

Apr 2021
||
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Director

There are a lot of things we have neglected and have let sit, and athenahealth is helping us with a...

Apr 2021
||
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Director

We have done some training with athenahealth, and they have really sharp people pointing out...

Apr 2021
||
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Director

With athenahealth’s practice management solution, we have been able to manage the intricacies of...

Apr 2021
||
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VP/Other Executive

athenaIDX is extremely stable. It always works, and it supports our physicians. When athenahealth...

Apr 2021
||
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VP/Other Executive

When we have a problem, we can go to athenahealth's customer success manager. In my experience, that...

Apr 2021
||
(0)
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VP/Other Executive

The foundation of athenaIDX is very old compared to its competitors. The solution isn't a...

Apr 2021
||
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VP/Other Executive

athenaIDX isn't the cheapest application in the world. It is actually pretty expensive.

Apr 2021
||
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VP/Other Executive

athenahealth needs to speed up some of the enhancements that they say that they will be rolling out....

Apr 2021
||
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Director

Today, the support is a very different picture from the support that we had in previous years. For...

Apr 2021
||
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Director

We would like to see a reduced price because our budget is pretty tight, considering the state of affairs....

Apr 2021
||
(0)
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Director

The support that we get from our account representative is very good. We have a long-term...

Apr 2021
||
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Manager

athenathealth goes above and beyond. They do what they need to do in order to make things work for...

Apr 2021
||
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Manager

athenaIDX has helped us with the automation of daily routines and production. In the past, we...

Apr 2021
||
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Manager

athenaIDX stands alone. We have worked the best we can to try to create interfaces and have certain...

Apr 2021
||
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Manager

Overall, athenahealth's ongoing support is good and strong. We feel that we are a valuable customer....

Apr 2021
||
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Manager

The product is giving us what we need. We implemented it a long time ago, and it continues to meet...

Apr 2021
||
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Manager

If there is anything that I want the vendor to focus on, it would be additional automated processes...

Apr 2021
||
(0)
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Analyst/Coordinator

We have used athenaIDX for many years, and the solution is still on the market and providing a good...

Feb 2021
||
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Director

We usually go to the vendor when we need more training. They offer some webinars. If we take a...

Feb 2021
||
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Director

No one has come to me with any concerns about his or her interactions with athenaIDX. I have been...

Jan 2021
||
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Manager

I would purchase athenaIDX again. I love everything about it. From an IT perspective, it works...

Jan 2021
||
(0)
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VP/Other Executive

The implementation services are pretty good. There are some things that athenahealth missed, but...

Jan 2021
||
(0)
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VP/Other Executive

I would recommend athenaIDX depending on the size of the shop. The system works up to its capacity....

Jan 2021
||
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VP/Other Executive

I don't think that the system is intuitive at all. For whatever reasons, the representatives and...

Jan 2021
||
(0)
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VP/Other Executive

The ongoing support is really good. athenahealth can't realize everything with the system. We have...

Jan 2021
||
(0)
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VP/Other Executive

I don't know whether the product is part of our long-term plans. Ideally, we would probably have all...

Jan 2021
||
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COO

athenahealth needs to raise the bar on best practices and on the structure and design of the tool....

Jan 2021
||
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Director

We have been really happy with the solution; it is a good workhorse. It works really well. We are an...

Jan 2021
||
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Director

athenaIDX does a great job with interoperability. It is very open, and we can do a lot of things...

Jan 2021
||
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Director

athenahealth takes too long sometimes. I don’t know whether that is on us or our analysts not being...

Jan 2021
||
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Director

athenahealth is pretty proactive. There are some issues every once in a while, but there is never...

Jan 2021
||
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Director

When we first got athenaIDX, we were the ones asking for things, and athenahealth was trying to do...

Jan 2021
||
(0)
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Analyst/Coordinator

The vendor is being proactive about upgrades. I think everybody is doing a pretty decent job. But...

Dec 2020
||
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Analyst/Coordinator

The vendor has done a good job and has been very supportive during the COVID-19 crisis. They have...

Dec 2020
||
(0)
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VP/Other Executive

The vendor needs to improve the functionality of the system and be a little bit more adept at...

Oct 2020
||
(0)
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VP/Other Executive

During COVID-19, the vendor has started developing an API within Centricity Business. The API is...

Oct 2020
||
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VP/Other Executive

I would tell others about the direction the vendor is heading now with developing an API....

Oct 2020
||
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