athenaIDX (Ambulatory)
Filtered view: All
Subject Expert
Aaron Gleave
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
A lot of the training is specifically focused on a module or application because things are...
Login or Create an Account to see details.
We have an easier time working with the tools on the hospital billing side of athenaIDX than we do...
Login or Create an Account to see details.
I went to an athenahealth webinar recently, and the people were mostly talking about how...
Login or Create an Account to see details.
athenahealth is investing in athenaIDX to keep it competitive. I haven’t seen any reduction in the...
Login or Create an Account to see details.
athena’s support team is very efficient, and they are collaborative within themselves. They resolve...
Login or Create an Account to see details.
With an upgrade, athenahealth goes through the new features and does some training, but they don't...
Login or Create an Account to see details.
What athenahealth offers is fine, but they are usually two to five years behind with what they...
Login or Create an Account to see details.
athenahealth's support team members are responsible. They understand and work with us, and they...
Login or Create an Account to see details.
athenaIDX is an interesting platform. We have been live on it for some time, and we are actually...
Login or Create an Account to see details.
athenahealth's support has been good, but I have never worked with a company that is so siloed....
Login or Create an Account to see details.
athenahealth's people want to show us how much they have improved their systems' interoperability....
Login or Create an Account to see details.
athenahealth is trying to be aggressive with their services. They have talked about robotic process...
Login or Create an Account to see details.
We are happy to see that the vendor is refining users' experiences in the solution. When we first...
Login or Create an Account to see details.
One of the best parts of athenaIDX is being able to add fields and configure the system how we need...
Login or Create an Account to see details.
I like athenahealth’s support structure very much. If we put in a ticket and we don’t hear back, or...
Login or Create an Account to see details.
We do get value from the solution. If there is an extra charge, athenahealth lets us know. They...
Login or Create an Account to see details.
I wish athenaIDX had a more user-friendly interface for people to use. People like to work on...
Login or Create an Account to see details.
I really wish athenahealth had a good partner or product for a remote patient-intake application....
Login or Create an Account to see details.
I wish athenahealth's service people had more initiative to help us with claims issues. They like to...
Login or Create an Account to see details.
In the long term, we want to move to another product. Once another vendor's product matures and we...
Login or Create an Account to see details.
The folks from athenahealth that I have worked with have been very helpful. athenahealth has done a...
Login or Create an Account to see details.
I don't feel that athenahealth's EMR is the right EMR choice for us. I don't even know whether...
Login or Create an Account to see details.
We had an upgrade with a project manager who didn't do a very good job of keeping everyone informed....
Login or Create an Account to see details.
We have had a lot of issues with the way that patients are registered in the system. I think that...
Login or Create an Account to see details.
I think that athenahealth has done a better job than some other vendors when it comes to not...
Login or Create an Account to see details.
One thing that I love about athenaIDX is the stability.
Login or Create an Account to see details.
If it were my decision, I would never have made the decision to shift away from athenaIDX. If IDX...
Login or Create an Account to see details.
I have never had an issue with IDX Systems keeping their promises. We have been highly satisfied...
Login or Create an Account to see details.
We have grown up on IDX Systems, so we have a lot of history with athenahealth. I have dealt with...
Login or Create an Account to see details.
From what I have dealt with, athenahealth doesn't do much training with athenaIDX. If we have a new...
Login or Create an Account to see details.
The product is part of our long-term plans, but we are always evaluating. I would absolutely buy...
Login or Create an Account to see details.
athenaIDX is a robust application, and athenahealth spends a lot of time making it more efficient....
Login or Create an Account to see details.
One thing I would tell someone who is interested in athenahealth's product is that the scheduling is...
Login or Create an Account to see details.
We have gotten support from athenahealth even as we have migrated away. They have reached out...
Login or Create an Account to see details.
We never migrated to the web version, so most of our end users would say that the product is a...
Login or Create an Account to see details.
athena acquired Centricity products, and that has been a good thing. athena has made good...
Login or Create an Account to see details.
The vendor’s executives regularly touch base with us. The vendor will be moving us to the latest...
Login or Create an Account to see details.
The product is very stable. It is a good product.
Login or Create an Account to see details.
The services that athenahealth delivers are very stable. Overall, the vendor's services are...
Login or Create an Account to see details.
My biggest issue with the legacy support from athenahealth is that they aren't as flexible as other...
Login or Create an Account to see details.
The product could be easier to use. It isn't intuitive because it is not a true web-based...
Login or Create an Account to see details.
For the most part, the system has always done what we have wanted it to do. athenaIDX is as good as...
Login or Create an Account to see details.
The vendor is still designing things whether we use them or not. We are using so many other...
Login or Create an Account to see details.
There are times when it takes too long for the support teams to get cases resolved, but those...
Login or Create an Account to see details.
In general, the vendor doesn’t charge for every little thing, but there are certain things that we...
Login or Create an Account to see details.
The vendor is proactive. They try to have regular meetings with our leadership, and they want to...
Login or Create an Account to see details.
When we had an issue with the system, we eventually got to the very top vendor leadership when we...
Login or Create an Account to see details.
A year from now, I think the product will be working the same. We are not going to change anything,...
Login or Create an Account to see details.
We would like athenahealth to have a boot camp available for brand-new analysts. I feel like we have...
Login or Create an Account to see details.
We are in touch with the usual person we work with from athenahealth but not with people above that...
Login or Create an Account to see details.
athenahealth’s communities have been a positive. The communities are part of athenahealth's...
Login or Create an Account to see details.
Things are going very well with athena. My leaders and my teams that work with athena appreciate...
Login or Create an Account to see details.
athena is definitely part of our interim, midrange plans. As an organization, we have not decided...
Login or Create an Account to see details.
There are some things that need to be taken care of for ease of use, specifically customer service...
Login or Create an Account to see details.
I hear from the vendor's executives on calls that we have with the vendor. athenahealth also puts on...
Login or Create an Account to see details.
We definitely get our money's worth from the vendor. I would pay them over and over again for the...
Login or Create an Account to see details.
athenahealth is doing what they do best, but we had to go outside of their systems to find a vendor...
Login or Create an Account to see details.
athenahealth is good at what they do. I feel like their product-development cycles are very...
Login or Create an Account to see details.
athenahealth's support people are great. I can put in tickets with them and get responses back. They...
Login or Create an Account to see details.
I am hoping my satisfaction will improve in a year because we are going to be up and running. We...
Login or Create an Account to see details.
Providers who are thinking about getting athenaIDX should evaluate and clearly document the current...
Login or Create an Account to see details.
I work with a lot of different vendors on various systems. If I could hold them all to the standard...
Login or Create an Account to see details.
We went through an upgrade this year, and it was smooth and timely. We had very few issues with it....
Login or Create an Account to see details.
We had athenahealth's people come on-site for our initial go-live to do our training. That went...
Login or Create an Account to see details.
athenahealth released a new product for integration this year. That product is a lot more...
Login or Create an Account to see details.
athenaIDX is a very intuitive system. Our people can get trained within three days and use the...
Login or Create an Account to see details.
athenahealth reached out to me a few times last year with various fixes that needed to be loaded...
Login or Create an Account to see details.
athenaIDX is the best of breed for professional billing systems, so if someone is a medium- or...
Login or Create an Account to see details.
athenahealth is good at sharing their road map and where they see themselves in the future. But I...
Login or Create an Account to see details.
I have a customer success manager that has been assigned to us, and I have direct access to that...
Login or Create an Account to see details.
We are staying very current. We should have done that a long time ago, but we didn't. But now I have...
Login or Create an Account to see details.
athena will work with us on a lot, and they will include that work in the overall cost. They include...
Login or Create an Account to see details.
Our patient accounting vendor’s revenue cycle process is nowhere near athena’s process. That vendor...
Login or Create an Account to see details.
We are working on developing a few things with athena. They are great. We are partnering with...
Login or Create an Account to see details.
Recently, we had problems with our frontline person who wasn’t very responsive to us. athena changed...
Login or Create an Account to see details.
I love athenaIDX. I have used it for many years. I enjoy working with the product. I enjoy athena's...
Login or Create an Account to see details.
athena tries to facilitate user groups, but I wish we had more interaction from our peers. We...
Login or Create an Account to see details.
The product has been very helpful through the last couple of years with COVID-19 and has made it...
Login or Create an Account to see details.
Service has been more proactive since athenahealth took over from Virence Health. We get more emails...
Login or Create an Account to see details.
We are getting ready to extend our contract on this product. Our users love the support we receive...
Login or Create an Account to see details.
The vendor tries to do a good job with training. I don’t feel like they are focused on the system...
Login or Create an Account to see details.
The upgrades to the system are very good, but some of the third-party applications aren’t as easy as...
Login or Create an Account to see details.
The system does everything we need in terms of reporting, getting bills in and out of the doors, and...
Login or Create an Account to see details.
The vendor is definitely proactive, and they have people who know what they are doing with the...
Login or Create an Account to see details.
I would tell others that the system is solid. It has been around for a long time. The workflow is...
Login or Create an Account to see details.
In terms of data capture for proper operations management, there are too many things that I have to...
Login or Create an Account to see details.
We had an issue that caused athenahealth to shut our system down. They basically brought our health...
Login or Create an Account to see details.
We have noticed a shift in athenahealth's support lately, but I think the change stems less from an...
Login or Create an Account to see details.
We have had to request additional staffing in our budgets because the system isn't as user friendly...
Login or Create an Account to see details.
I came to our organization after our implementation to help pick up the pieces. If I went to another...
Login or Create an Account to see details.
We want to consolidate by moving our practice management and scheduling tools to our EMR vendor's...
Login or Create an Account to see details.
Technologically, athena has been pretty much hitting it out of the park. They know the physician...
Login or Create an Account to see details.
On the relationship and client services side, athena has always been a partner. They have been...
Login or Create an Account to see details.
Self-pay technology is continuing to make a bigger and bigger portion of healthcare revenue,...
Login or Create an Account to see details.
For the most part, just the large projects have fees. I don't feel nickel-and-dimed by athena.
Login or Create an Account to see details.
We have a few third-party products that have very tight integration with athenaIDX, but I don't know...
Login or Create an Account to see details.
athenaIDX does what we want and need it to do. We are getting what we need out of the system. We...
Login or Create an Account to see details.
athenahealth could improve their communication. I am not saying that there are issues with their...
Login or Create an Account to see details.
We are in a pretty good spot with athenahealth; we have no struggles. We have a nice ticketing...
Login or Create an Account to see details.
The product was brought to us by someone who had it in their previous role and had a good experience...
Login or Create an Account to see details.
The representative we work with does well, and we have had no issues. athenahealth is a pretty good...
Login or Create an Account to see details.
One struggle we had was when we did an upgrade that impacted some of our processes. That isn't...
Login or Create an Account to see details.
athenahealth doesn’t nickel-and-dime us. When we do add-ons for certain tickets, the price is...
Login or Create an Account to see details.
We have our own training team. When a new person comes on board, we have dedicated training on...
Login or Create an Account to see details.
When we do advances with athenaIDX, they come through cleanly for us. We don’t really have any...
Login or Create an Account to see details.
We are looking at other areas to expand, especially with automation. We are meeting with...
Login or Create an Account to see details.
athenahealth does reach out to us occasionally to understand how we are doing. We don’t have a lot...
Login or Create an Account to see details.
athenahealth delivers mostly what we need from them, but there are a few things the vendor could...
Login or Create an Account to see details.
We have not had any major system issues. The product is easy to use. Everything has a bit of...
Login or Create an Account to see details.
One good thing about athenahealth is they don’t pass the buck. Sometimes things get delayed, but...
Login or Create an Account to see details.
I would recommend that other providers use the Windows version of the product because the A/R piece...
Login or Create an Account to see details.
athenaIDX seems to be working well. I would definitely buy the PM system again. It has been very...
Login or Create an Account to see details.
athenaIDX is better on the ambulatory side than the hospital side because the billing is easier....
Login or Create an Account to see details.
The support from athena is very good. They are very responsive and provide good service.
Login or Create an Account to see details.
If the solution requires changes to its core functionality, then we have to submit enhancement...
Login or Create an Account to see details.
Our transition to the product's web version wasn't bad. For the most part, the product is working...
Login or Create an Account to see details.
Historically, our organization has preferred best-of-breed products, so we have a number of...
Login or Create an Account to see details.
The vendor offers different features and upgrades. I feel like there haven't been many enhancements...
Login or Create an Account to see details.
I don't know whether the system is part of our long-term plans. From a health system perspective, it...
Login or Create an Account to see details.
In market analytics and from a professional billing component, athenahealth is slowly losing their...
Login or Create an Account to see details.
We have had the system for years, and we are so in step with it now that we feel that we are good at...
Login or Create an Account to see details.
We have been through some major upgrades, and those have gone pretty smoothly. The vendor's...
Login or Create an Account to see details.
athenahealth could improve their training by being more flexible about the platform that they are...
Login or Create an Account to see details.
The product meets our expectations and does what it needs to do. We set it up well. The system is as...
Login or Create an Account to see details.
As far as integration goes, the product is a standalone system. We have had to customize it to allow...
Login or Create an Account to see details.
The product still runs on DOS, and it isn't the most visually pleasing system. It has function keys....
Login or Create an Account to see details.
Since IDX Systems moved to athena, the solution has gotten better. We have spent years building our...
Login or Create an Account to see details.
We have had athenaIDX for a long time, and we like it. It is our financial management tool, and it...
Login or Create an Account to see details.
The vendor made some promises about athenaIDX's ease of use, but we have found it to be more...
Login or Create an Account to see details.
We have been with athena for quite a long time. They will definitely get executives involved if need...
Login or Create an Account to see details.
athena does not nickel-and-dime. They are pretty good when it comes to sticking to the contract, the...
Login or Create an Account to see details.
athenahealth will custom design training programs for us and work on sessions with us. The thing...
Login or Create an Account to see details.
athenaIDX has its standard interfaces and things like that, but I would rate athena high because...
Login or Create an Account to see details.
athena is constantly sending out new technology. I think they have been spot on with their support....
Login or Create an Account to see details.
athenaIDX is absolutely not the sort of product where we can just plug it in and have it drive...
Login or Create an Account to see details.
The product has had so many owners, and things have changed with each new owner. Now, the product is...
Login or Create an Account to see details.
All of the add-ons and things that we ask the vendor to do lead to programming and maintenance time,...
Login or Create an Account to see details.
We have received our money's worth. After many years of using the product, we have gotten our...
Login or Create an Account to see details.
We just went through an upgrade with athenahealth. From my perspective, it seemed to go very well....
Login or Create an Account to see details.
There is no ongoing training from athenahealth. There hasn't been any training. The only training...
Login or Create an Account to see details.
I have heard from people who are new users that they don't find the product to be easy to use. The...
Login or Create an Account to see details.
athenahealth is a little slow on delivering new technology. The need is there, and we usually create...
Login or Create an Account to see details.
The one thing that stands out about athena is that their applications can be customized to our...
Login or Create an Account to see details.
The upgrade process is a lot smoother than it used to be. One thing athena must improve is the...
Login or Create an Account to see details.
The support is very good. Some modules can be pricey.
Login or Create an Account to see details.
We get what we need with athenaIDX. We can customize the solution where we need to. We migrated to a...
Login or Create an Account to see details.
The vendor's support is pretty responsive. It feels like it is back to the way it was before they...
Login or Create an Account to see details.
athenahealth is very proactive about the requests that I have made. In all the years that I have...
Login or Create an Account to see details.
athenaIDX remains very stable, and there are very few complaints on the ambulatory side. athenaIDX...
Login or Create an Account to see details.
Some functionality and security have changed, and that has made it easier for me to set up new users....
Login or Create an Account to see details.
I would like to see some improvements with the security piece. Sometimes, I need to be able to allow...
Login or Create an Account to see details.
With athenaIDX, we can do a lot of things through workflows or change our workflows so that things...
Login or Create an Account to see details.
We are rapidly becoming a complete Epic shop and will be turning out the lights on athenaIDX within...
Login or Create an Account to see details.
We partnered with athenahealth and brought in some consultants. They have been part of our team, and...
Login or Create an Account to see details.
If we ask for additional format changes or logic or do something out of the norm, athenahealth will...
Login or Create an Account to see details.
athenaIDX is better than other systems out there because it can be modified to work for us on the...
Login or Create an Account to see details.
athenahealth has user group training, and they go over all of whatever they are looking at. They get...
Login or Create an Account to see details.
athenaIDX works wonderfully because it does pretty much whatever we have built out. We may have a...
Login or Create an Account to see details.
When I first started with the system years ago, it was old architecture and on a unique server. Now...
Login or Create an Account to see details.
There is good customization with athenaIDX. We can customize it to meet our needs. For example, if...
Login or Create an Account to see details.
athenaIDX is an efficient system. I can customize it to work the best for our needs here. It is easy...
Login or Create an Account to see details.
Support from athena is amazing. They are so helpful and communicate very well with us. I really like...
Login or Create an Account to see details.
athena has a fairly good support team. They help me with any issues that arise and try hard to cover...
Login or Create an Account to see details.
Data integrity with athenaIDX is worrisome. Things get dropped from the system and just disappear,...
Login or Create an Account to see details.
Preferences