athenaIDX (Ambulatory) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
athenahealth is very responsive, and their executive team is far superior to a lot of other vendors....
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Product
We have done multiple upgrades for athenaIDX, and they all went fabulously. athenahealth is a very...
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Product
The vendor is really not supporting athenaIDX. It is not their platform, and they do very few...
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Relationship
We have a wonderful programmer kind of partner with athenahealth who helps us build logic when we...
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Loyalty, Product, Value
We should have replaced athenaIDX years ago. Everyone hates it. It is just old. athenaIDX has huge...
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Relationship
athenahealth’s support team is really good. We can get them on the phone whenever we want. They have...
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Value
We basically do ROIs for all of our automation projects, and athenahealth’s costs are usually in...
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Operations
athenahealth is really good with training. They are interactive. We explain what we need, and they...
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Loyalty, Relationship, Operations
We leverage athenahealth quite a bit. We are hosted by a vendor, but we partner with athenahealth...
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Relationship, Operations
I like that athenahealth has user conferences once a year, so we send people to those conferences....
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Relationship
athenahealth's support is exceptional. The vendor absolutely keeps all of their promises and then...
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Loyalty, Product
A payment poster in the system will have one type of security, but we would like to see that...
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Value
In the last year, we have been paying for more things. For example, we now have to pay for an...
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Operations
athenaIDX is an intuitive product, and athenahealth has great training and videos available to download....
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Loyalty
athenahealth is not in every space, and I wish they were. There are some things we are still trying...
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Relationship
athenahealth has set a great standard for customer service, and they should keep that going. If I...
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Product
There are some areas in the system where we need a hard stop. Those hard stops are required from a...
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Relationship
athenahealth has been proactive in helping us get things we need to make the billing process easier....
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Loyalty, Relationship
We are planning on leaving athenahealth, and they have been extremely helpful through the change...
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Product
There is always room for improvement, especially for end users, but almost everything in athenaIDX...
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Relationship
With the recent issues with Change Healthcare, athenahealth has been very proactive. Communication...
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Product
athenahealth’s portal is easy to use and maneuver, even for a new person. It is very user friendly....
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Relationship
If I email a couple of my athenahealth contacts, they get back to me within a few minutes or a...
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Relationship
If we ask a question, athenahealth doesn’t treat us like we should already know the answer. The...
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Relationship
We deal with many different people at athenahealth, and everyone has been very helpful.
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Loyalty, Relationship
athenahealth is improving at a slow and steady pace. We are enjoying the API functionality because...
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Culture, Value
The product is really expensive, and that is really hard to deal with and hard to work with....
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Value
In general, the product is strong. Within a short time after switching to the product, we were in...
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Product
The biggest benefit of athenaIDX is the flexibility that we have within the application. I can't...
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Culture, Value
athenahealth doesn't nickel-and-dime us. If they can't figure something out within a certain number...
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Relationship
We have worked with multiple teams at athenahealth, and the teams that we have worked with have been...
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Loyalty
Unfortunately, the solution does not meet our future institutional needs. We are moving toward a...
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Relationship
The vendor is very responsive when resolving issues. They are willing to listen to concerns about...
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Loyalty, Product
athenaIDX is a perfect solution for us. It does a lot for us, and I think any product we would...
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Operations
athenahealth doesn’t have a whole lot of online training modules anymore for any sort of ongoing...
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Relationship
The vendor has had a lot of the same people supporting athenaIDX the whole time.
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Relationship
athenahealth is transparent and trustworthy. They reach out to us when we escalate, and they hear us...
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Relationship, Operations
athenahealth is good when it comes to functionalities and best practices, and they look for...
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Relationship
athenahealth recently went through a force reduction, and we would have appreciated a bit more...
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Product
The system isn't as intuitive as some people think it is, and it is a little behind the cutting...
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Relationship
The people from athenahealth who we have worked with in the past have been empowered to solve our...
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Product
The one thing about this system is that it takes work out of the box, and that is okay. That is what...
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Product
We have a need for automation, charge correction, upload utilities, form letters, form printing, and...
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Relationship
athenahealth’s support ticket turnaround time needs to improve. The turnaround time is all over the...
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Culture, Value
The vendor doesn’t avoid charging for every little thing. For certain services, we get the scope and...
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Operations
We don't really have a lot of training needs from the vendor. We get quality training when we use...
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Relationship
Working with athenahealth is seamless and effortless. The product is great, and the vendor's...
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Loyalty
athenahealth is an exceptional company; the only reason we will not continue with athenaIDX is that...
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Product
athenaIDX is a good workhorse for professional billing.
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Loyalty
We are looking to move to a more integrated solution to handle the size of our size organization.
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Loyalty
This is an exceptional company. The only reason we are not continnuing with athenaIDX is that we...
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Relationship, Product
Working with a CSM over the past years has been very successful and rewarding. Utilizing an ASP and...
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Product
The problem with athenaIDX is that it isn't a total solution. It isn't an EHR and PM. It isn't...
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Relationship, Product
athenahealth has been working heavily on improving their API integration, and that has given us a...
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Relationship
I love athenahealth. They are true partners. They really are looking out for how we can best utilize...
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Relationship
I never hear our team complain about athenahealth’s support. The vendor is proactive, and they...
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Relationship
As of late, our experience with athenaIDX has been very positive. I have seen a lot of growth in...
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Loyalty
We are switching off of athenaIDX. We want our EMR, our hospital billing, and our professional...
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Relationship
athenahealth’s customer service is pretty good in regard to keeping all promises. I like the support...
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Product
We have liked the development of athenaIDX. athenahealth’s follow-up tools for managing the tasks of...
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Relationship
athenahealth made the wise move years ago to partner with a couple of good consulting companies that...
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Product
athenaIDX may be a little behind the times in insurance management. With a particular old method...
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Relationship
There is such a churn among the staff at the vendors like athenahealth that it is difficult to find...
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Loyalty, Product
If athenahealth were a little more open to playing well with other vendors, they could compete with...
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Loyalty, Product
For someone looking into athenahealth, the big decision point is whether or not the organization is...
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Loyalty, Product
The interface that the product has with other departments is one of the major factors driving us...
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Operations
The product is very intuitive, and the vendor’s support and training are good. To me, the product is...
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Product
From the professional billing side, the product is extremely user friendly. Everything just flows...
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Product
athenaIDX is not integrated with the EHR very well. The orders in the scheduling system do not...
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Value
The legacy support cost for athenaIDX is a little high. We probably could have gone with a different...
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Product, Value
We haven't had problems with athenaIDX, but we implemented a few other features that the vendor had...
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Relationship, Value
The transition to athenaIDX has been seamless. I cannot say enough about the vendor's support team....
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Relationship, Product
I would tell a friend that the vendor’s support is fantastic, but the product is a bit antiquated....
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Relationship
athenahealth partners very well. They have always been great to work with. They work with us in...
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Product
The biggest problem with athenaIDX is that the integration with an EMR is lacking. The problem is...
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Operations
athenahealth does a good job with training. athenahealth gives us a lot of alerts. I work frequently...
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Product
athenaIDX is definitely a workhorse application. It handles the revenue cycle quite well. We can...
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Product
I would like to see better reporting for athenaIDX because athenahealth still uses old reporting,...
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Loyalty
For now, athenaIDX is part of our long-term plans. athena keeps most of their promises. They are...
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Operations, Value
athenaIDX is pretty stable. We have been on it for a long time, and we have it in a situation that...
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Relationship, Operations
athenahealth allows us to customize certain parts of the application because there are always...
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Relationship
athenahealth is very proactive. We have regular calls with two different sets of people to review...
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Loyalty
athenahealth is aware that we are going to be moving to another vendor's systems, and they still...
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Loyalty, Product
athenaIDX has improved since we went to a web-based version. A lot of the feedback we got from folks...
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Relationship, Product
We always have to ask athenahealth for enhancements, such as QR codes. It is super common to have a...
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Relationship
athenahealth is very reactive when we have issues or requests. It truly feels like they are driving...
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Loyalty, Relationship, Product
We have struggled with one thing for quite a while. We like to have a remote check-in option. We...
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Product
The basic functionality of athenaIDX’s billing is very stable. We want to drive innovation and think...
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Relationship
We have been engaged with a lot of different people from athenahealth, and every single time, I have...
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Relationship
When executives come out to meet with us, they always ask what can they do to make the product better....
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Culture, Relationship
I talk with my customer success manager at athenahealth quite frequently, and everything that they...
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Product, Value
athenahealth provides some interface capabilities, which we heavily use. We have run into some...
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Relationship, Product
There are a couple of things that it would be nice to have in the product with regard to some of the...
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Value
Most of our issues take less than four hours. The vendor will charge us above the four-hour rate,...
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Product, Value
athenaIDX's processing ability allows us to generate our claims appropriately and do customization...
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Product
If there were one thing that I would like to see athenahealth do, it would probably be to embellish...
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Operations
During our last upgrade, I was extremely satisfied. The team was extremely knowledgeable, and the...
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Relationship, Value
athenahealth is constantly evolving. There have been a couple of recent solutions that athenahealth...
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Loyalty
I love the product. I don't want to get rid of it, but we are going to be consolidating and using...
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