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athenaIDX (Ambulatory) Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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Analyst/Coordinator

The vendor has hours of work. If the time that it takes them to do something for us is under a...

May 2021
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Analyst/Coordinator

athenahealth is doing a great job for us. We have looked at other vendors, and they can't do what...

May 2021
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Analyst/Coordinator

We have been with athenahealth for many years now. athenaIDX is an excellent product. It meets our...

May 2021
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Analyst/Coordinator

We have upcoming upgrades that will bring forward any new enhancements that will be useful to us. On...

May 2021
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Analyst/Coordinator

Our contacts at athenahealth tend to be the same people all the time. We were a little concerned...

May 2021
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Director

athena charges us for custom programming. But their charges are very fair, and they only charge us...

May 2021
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Director

We moved to a new browser with our last upgrade, and we are having a lot of trouble in that area....

May 2021
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Director

athena is very proactive. They open cases for me when they know that something needs to be taken...

May 2021
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Director

athena's support is always available. We don't have to get bogged down in the heavy analysis of...

May 2021
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Director

athenahealth has done great at keeping their promises. I was definitely leery a few years ago when...

Apr 2021
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Director

I really like athenaIDX. I have left organizations that have chosen to move to a different practice...

Apr 2021
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Director

I would rate the overall product quality of athenaIDX very high. I would have graded that lower in...

Apr 2021
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Director

The transition to athenahealth has actually been good. Their account management has always been very...

Apr 2021
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Director

When we have implemented specific pieces of functionality to the system, the vendor’s project...

Apr 2021
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Director

athenahealth has rolled out a new user interface that will be very good.

Apr 2021
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Director

The name of the system has changed over the years, but it is back to being called the IDX system...

Apr 2021
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Director

This past year with COVID-19, athena has really stepped up and been there for their customers to try...

Apr 2021
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Director

There are a lot of things we have neglected and have let sit, and athenahealth is helping us with a...

Apr 2021
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Director

We have done some training with athenahealth, and they have really sharp people pointing out...

Apr 2021
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Director

With athenahealth’s practice management solution, we have been able to manage the intricacies of...

Apr 2021
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VP/Other Executive

athenaIDX is extremely stable. It always works, and it supports our physicians. When athenahealth...

Apr 2021
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VP/Other Executive

When we have a problem, we can go to athenahealth's customer success manager. In my experience, that...

Apr 2021
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VP/Other Executive

The foundation of athenaIDX is very old compared to its competitors. The solution isn't a...

Apr 2021
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VP/Other Executive

athenaIDX isn't the cheapest application in the world. It is actually pretty expensive.

Apr 2021
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VP/Other Executive

athenahealth needs to speed up some of the enhancements that they say that they will be rolling out....

Apr 2021
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Director

Today, the support is a very different picture from the support that we had in previous years. For...

Apr 2021
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Director

We would like to see a reduced price because our budget is pretty tight, considering the state of affairs....

Apr 2021
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Director

The support that we get from our account representative is very good. We have a long-term...

Apr 2021
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Manager

athenathealth goes above and beyond. They do what they need to do in order to make things work for...

Apr 2021
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Manager

athenaIDX has helped us with the automation of daily routines and production. In the past, we...

Apr 2021
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Manager

athenaIDX stands alone. We have worked the best we can to try to create interfaces and have certain...

Apr 2021
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Manager

Overall, athenahealth's ongoing support is good and strong. We feel that we are a valuable customer....

Apr 2021
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Manager

The product is giving us what we need. We implemented it a long time ago, and it continues to meet...

Apr 2021
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Manager

If there is anything that I want the vendor to focus on, it would be additional automated processes...

Apr 2021
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Analyst/Coordinator

We have used athenaIDX for many years, and the solution is still on the market and providing a good...

Feb 2021
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Director

We usually go to the vendor when we need more training. They offer some webinars. If we take a...

Feb 2021
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Director

No one has come to me with any concerns about his or her interactions with athenaIDX. I have been...

Jan 2021
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Manager

I would purchase athenaIDX again. I love everything about it. From an IT perspective, it works...

Jan 2021
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VP/Other Executive

The implementation services are pretty good. There are some things that athenahealth missed, but...

Jan 2021
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VP/Other Executive

I would recommend athenaIDX depending on the size of the shop. The system works up to its capacity....

Jan 2021
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VP/Other Executive

I don't think that the system is intuitive at all. For whatever reasons, the representatives and...

Jan 2021
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VP/Other Executive

The ongoing support is really good. athenahealth can't realize everything with the system. We have...

Jan 2021
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VP/Other Executive

I don't know whether the product is part of our long-term plans. Ideally, we would probably have all...

Jan 2021
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COO

athenahealth needs to raise the bar on best practices and on the structure and design of the tool....

Jan 2021
(0)
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Director

We have been really happy with the solution; it is a good workhorse. It works really well. We are an...

Jan 2021
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Director

athenaIDX does a great job with interoperability. It is very open, and we can do a lot of things...

Jan 2021
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Director

athenahealth takes too long sometimes. I don’t know whether that is on us or our analysts not being...

Jan 2021
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Director

athenahealth is pretty proactive. There are some issues every once in a while, but there is never...

Jan 2021
(0)
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Director

When we first got athenaIDX, we were the ones asking for things, and athenahealth was trying to do...

Jan 2021
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Analyst/Coordinator

The vendor is being proactive about upgrades. I think everybody is doing a pretty decent job. But...

Dec 2020
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Analyst/Coordinator

The vendor has done a good job and has been very supportive during the COVID-19 crisis. They have...

Dec 2020
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VP/Other Executive

The vendor needs to improve the functionality of the system and be a little bit more adept at...

Oct 2020
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VP/Other Executive

During COVID-19, the vendor has started developing an API within Centricity Business. The API is...

Oct 2020
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VP/Other Executive

I would tell others about the direction the vendor is heading now with developing an API....

Oct 2020
(0)
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Manager

Centricity Business is good for the back-end part of billing, like claims, rejections, and denials....

Oct 2020
(0)
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Manager

Centricity Business is an outdated system. We thought that the system was good in the beginning, but...

Oct 2020
(0)
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Manager

Virence Health came in a little while ago and tweaked a bunch of things that weren't quite working...

Aug 2020
(0)
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Manager

We had issues with our implementation. The issues were caused both by the group that Virence Health...

Aug 2020
(0)
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Manager

The training we received from Virence Health was very effective. We were able to make things a lot...

Aug 2020
(0)
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Manager

The product's ease of use is not great. There are a lot of different screens and a lot of pointing...

Aug 2020
(0)
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Manager

The product meets our needs and functions. Our A/R days are very low, so we figured things out, and...

Aug 2020
(0)
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Manager

Virence Health doesn't give us any service unless we ask for it. They are reactive. When we have a...

Aug 2020
(0)
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Director

We have been using the product for many years, and it has been a workhorse, so we have decided to...

Jun 2020
(0)
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Director

I thought that the change in ownership would be impactful, but it has actually been fairly seamless,...

Jun 2020
(0)
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Director

The vendor has been really helpful about all of the changes that the government has put out due to...

Jun 2020
(0)
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Director

Whether the vendor nickel-and-dimes depends on the scope of work, but they are usually up front and...

Jun 2020
(0)
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Director

The vendor first started out as IDX, and then they were GE and then Virence Health, and now the...

Jun 2020
(0)
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Director

Our company bills for a hospital that has a homegrown EMR system. If that hospital were in a...

Jun 2020
(0)
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Director

I give the system a high rating for supporting our integration goals. We are fine on the integration...

Jun 2020
(0)
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Director

With Centricity Business, I struggle with the ease of use for our user community.

Jun 2020
(0)
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Director

I would give the vendor a high rating for delivering new technology that meets our needs. The last...

Jun 2020
(0)
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Director

When I submit a ticket, I get a response that the ticket has been opened and assigned to someone...

Jun 2020
(0)
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Director

The vendor has been fantastic to deal with during COVID-19. From the Centricity Business side, we...

Jun 2020
(0)
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Director

We always want things to be a little cheaper, but I feel that we are getting our money's worth from...

Jun 2020
(0)
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Director

I would give the system a high rating for ease of us, but that is because all of our folks have been...

May 2020
(0)
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Director

The vendor is okay at being proactive. I don't think they excel at it.

May 2020
(0)
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Director

I wouldn't recommend the system unless the organization was a standalone facility. Otherwise I would...

May 2020
(0)
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Director

If the decision were up to me, I wouldn't purchase the vendor's software now. The product is solid...

May 2020
(0)
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Director

A few years ago, we purchased some training on a new analytics product that we bought, and the...

May 2020
(0)
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Director

The system has had very limited upgrades over the last few years. During the merger, there were even...

May 2020
(0)
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