athenaIDX (Ambulatory) Commentary
Filtered view: All

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
View Advanced Filters
Advanced Filters
Size Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

Relationship

athenahealth’s support team is really good. We can get them on the phone whenever we want. They have...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We basically do ROIs for all of our automation projects, and athenahealth’s costs are usually in...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

athenahealth is really good with training. They are interactive. We explain what we need, and they...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Operations

We leverage athenahealth quite a bit. We are hosted by a vendor, but we partner with athenahealth...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

I like that athenahealth has user conferences once a year, so we send people to those conferences....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

athenahealth's support is exceptional. The vendor absolutely keeps all of their promises and then...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

A payment poster in the system will have one type of security, but we would like to see that...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

In the last year, we have been paying for more things. For example, we now have to pay for an...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

athenaIDX is an intuitive product, and athenahealth has great training and videos available to download....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

athenahealth is not in every space, and I wish they were. There are some things we are still trying...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

athenahealth has set a great standard for customer service, and they should keep that going. If I...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There are some areas in the system where we need a hard stop. Those hard stops are required from a...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

athenahealth has been proactive in helping us get things we need to make the billing process easier....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

We are planning on leaving athenahealth, and they have been extremely helpful through the change...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There is always room for improvement, especially for end users, but almost everything in athenaIDX...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

With the recent issues with Change Healthcare, athenahealth has been very proactive. Communication...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

athenahealth’s portal is easy to use and maneuver, even for a new person. It is very user friendly....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

If I email a couple of my athenahealth contacts, they get back to me within a few minutes or a...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

If we ask a question, athenahealth doesn’t treat us like we should already know the answer. The...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We deal with many different people at athenahealth, and everyone has been very helpful.

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

athenahealth is improving at a slow and steady pace. We are enjoying the API functionality because...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Value

The product is really expensive, and that is really hard to deal with and hard to work with....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

In general, the product is strong. Within a short time after switching to the product, we were in...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest benefit of athenaIDX is the flexibility that we have within the application. I can't...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

athenahealth doesn't nickel-and-dime us. If they can't figure something out within a certain number...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have worked with multiple teams at athenahealth, and the teams that we have worked with have been...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

Unfortunately, the solution does not meet our future institutional needs. We are moving toward a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is very responsive when resolving issues. They are willing to listen to concerns about...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

athenaIDX is a perfect solution for us. It does a lot for us, and I think any product we would...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

athenahealth doesn’t have a whole lot of online training modules anymore for any sort of ongoing...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor has had a lot of the same people supporting athenaIDX the whole time.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

athenahealth is transparent and trustworthy. They reach out to us when we escalate, and they hear us...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

athenahealth is good when it comes to functionalities and best practices, and they look for...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

athenahealth recently went through a force reduction, and we would have appreciated a bit more...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system isn't as intuitive as some people think it is, and it is a little behind the cutting...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The people from athenahealth who we have worked with in the past have been empowered to solve our...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The one thing about this system is that it takes work out of the box, and that is okay. That is what...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have a need for automation, charge correction, upload utilities, form letters, form printing, and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

athenahealth’s support ticket turnaround time needs to improve. The turnaround time is all over the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

The vendor doesn’t avoid charging for every little thing. For certain services, we get the scope and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We don't really have a lot of training needs from the vendor. We get quality training when we use...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Working with athenahealth is seamless and effortless. The product is great, and the vendor's...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

athenahealth is an exceptional company; the only reason we will not continue with athenaIDX is that...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

athenaIDX is a good workhorse for professional billing.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We are looking to move to a more integrated solution to handle the size of our size organization.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

This is an exceptional company. The only reason we are not continnuing with athenaIDX is that we...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Working with a CSM over the past years has been very successful and rewarding. Utilizing an ASP and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The problem with athenaIDX is that it isn't a total solution. It isn't an EHR and PM. It isn't...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

athenahealth has been working heavily on improving their API integration, and that has given us a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I love athenahealth. They are true partners. They really are looking out for how we can best utilize...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I never hear our team complain about athenahealth’s support. The vendor is proactive, and they...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

As of late, our experience with athenaIDX has been very positive. I have seen a lot of growth in...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are switching off of athenaIDX. We want our EMR, our hospital billing, and our professional...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

athenahealth’s customer service is pretty good in regard to keeping all promises. I like the support...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have liked the development of athenaIDX. athenahealth’s follow-up tools for managing the tasks of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

athenahealth made the wise move years ago to partner with a couple of good consulting companies that...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

athenaIDX may be a little behind the times in insurance management. With a particular old method...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There is such a churn among the staff at the vendors like athenahealth that it is difficult to find...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

If athenahealth were a little more open to playing well with other vendors, they could compete with...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

For someone looking into athenahealth, the big decision point is whether or not the organization is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

The interface that the product has with other departments is one of the major factors driving us...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The product is very intuitive, and the vendor’s support and training are good. To me, the product is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

From the professional billing side, the product is extremely user friendly. Everything just flows...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

athenaIDX is not integrated with the EHR very well. The orders in the scheduling system do not...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The legacy support cost for athenaIDX is a little high. We probably could have gone with a different...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

We haven't had problems with athenaIDX, but we implemented a few other features that the vendor had...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Value

The transition to athenaIDX has been seamless. I cannot say enough about the vendor's support team....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

I would tell a friend that the vendor’s support is fantastic, but the product is a bit antiquated....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

athenahealth partners very well. They have always been great to work with. They work with us in...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The biggest problem with athenaIDX is that the integration with an EMR is lacking. The problem is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

athenahealth does a good job with training. athenahealth gives us a lot of alerts. I work frequently...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

athenaIDX is definitely a workhorse application. It handles the revenue cycle quite well. We can...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like to see better reporting for athenaIDX because athenahealth still uses old reporting,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

For now, athenaIDX is part of our long-term plans. athena keeps most of their promises. They are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Value

athenaIDX is pretty stable. We have been on it for a long time, and we have it in a situation that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

athenahealth allows us to customize certain parts of the application because there are always...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

athenahealth is very proactive. We have regular calls with two different sets of people to review...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

athenahealth is aware that we are going to be moving to another vendor's systems, and they still...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

athenaIDX has improved since we went to a web-based version. A lot of the feedback we got from folks...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We always have to ask athenahealth for enhancements, such as QR codes. It is super common to have a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

athenahealth is very reactive when we have issues or requests. It truly feels like they are driving...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

We have struggled with one thing for quite a while. We like to have a remote check-in option. We...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The basic functionality of athenaIDX’s billing is very stable. We want to drive innovation and think...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have been engaged with a lot of different people from athenahealth, and every single time, I have...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

When executives come out to meet with us, they always ask what can they do to make the product better....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

I talk with my customer success manager at athenahealth quite frequently, and everything that they...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

athenahealth provides some interface capabilities, which we heavily use. We have run into some...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

There are a couple of things that it would be nice to have in the product with regard to some of the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Most of our issues take less than four hours. The vendor will charge us above the four-hour rate,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

athenaIDX's processing ability allows us to generate our claims appropriately and do customization...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

If there were one thing that I would like to see athenahealth do, it would probably be to embellish...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

During our last upgrade, I was extremely satisfied. The team was extremely knowledgeable, and the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Value

athenahealth is constantly evolving. There have been a couple of recent solutions that athenahealth...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

I love the product. I don't want to get rid of it, but we are going to be consolidating and using...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

The vendor promised that they could custom-build a lot of what we were wanting, and that build...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

Some people on our team say we pay too much for a system that doesn’t work as expected, but we had a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

All of our upgrades for athenaIDX go pretty smoothly.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles