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athenaIDX (Ambulatory) Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Analyst/Coordinator

Relationship, Product

athenahealth has really done a good job of stepping up this last year and stabilizing the program a...

Oct 2025
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Analyst/Coordinator

Relationship

With athenahealth, we don't really ever get to talk to somebody. We put a ticket in, and everything...

Oct 2025
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Analyst/Coordinator

Product

athenaIDX works as the vendor says it does, but we are a little unique, so we don't necessarily love...

Oct 2025
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Analyst/Coordinator

Relationship

athenahealth normally does a pretty good job of responding to tickets. I don't feel like I have to...

Oct 2025
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Analyst/Coordinator

Loyalty, Relationship, Value

athenaIDX still doesn't talk to our EHR system very well. It is only a one-way solution. Our EHR...

Oct 2025
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Manager

Value

athenahealth tends to charge for every little thing. They are notorious for that. For example, if an...

Oct 2025
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Manager

Operations, Product

When issues occur, they don't happen in a vacuum, especially with revenue cycle management, where...

Oct 2025
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Manager

Product

At our organization, we have a few different systems along with athenaIDX, and that can be...

Oct 2025
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Manager

Product

The athenaIDX platform is comprehensive and capable of delivering everything that we need while...

Oct 2025
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Manager

Value

The specific, tangible benefit that our organization has realized from using multiple solutions from...

Oct 2025
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VP/Other Executive

Product, Value

I would definitely buy athenaIDX again if we needed an analytics solution.

Oct 2025
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VP/Other Executive

Product

The most frustrating thing for the users is that when we are managing a patient in athenaIDX, we...

Oct 2025
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Director

Product

The biggest thing our organization has realized from using multiple solutions from athenahealth is...

Sep 2025
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Director

Relationship

athenahealth has a lot of the same core people; they are really good. The support for athenaIDX is...

Sep 2025
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Director

Value

athenahealth kind of gets us on a little bit of everything. Every year, we are increasing our...

Sep 2025
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Director

Product

There aren't a lot of upgrades making athenaIDX better. It is stagnant.

Sep 2025
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Director

Operations

athenahealth’s training is not very good. The vendor doesn't have any online training for new hires....

Sep 2025
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Analyst/Coordinator

Relationship, Product

athenaIDX could use a bit of updating here and there, but for the most part, it is good. The...

Sep 2025
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Analyst/Coordinator

Product

I don't like athenaIDX's instances of downtime with the backup and shutdown of the system. The...

Sep 2025
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Analyst/Coordinator

Relationship

athenahealth's support is wonderful. It is the best support that I have ever worked with in all my...

Sep 2025
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Analyst/Coordinator

Relationship

I am an athenahealth lover. Their support is good. However, athenahealth sometimes lacks proactive service....

Feb 2025
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VP/Other Executive

Relationship

We have a partnership with athenahealth. When I say partnership, it is mutual, so I have to do the...

Feb 2025
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VP/Other Executive

Relationship, Operations, Product

The one great thing about athenaIDX is it is highly customizable, and we can do whatever we need to...

Feb 2025
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VP/Other Executive

Loyalty

It is important to understand that athenaIDX is not really an EMR system; it is an EHR. It is all...

Feb 2025
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CIO

Culture

We would have liked athenahealth's executive leaders to partner with us to figure out some of our...

Dec 2024
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CIO

Culture

We look for value in our vendor partners. We pay an annual maintenance fee, and we pay athenahealth...

Dec 2024
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