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athenahealth EHR/PM - Small Practices
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User Commentary

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CFO

With the COVID-19 pandemic, uploading everything into our databases should be an automatic process....

Oct 2021
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CFO

The vendor has some opportunities to improve the system. We are struggling with how to do true...

Oct 2021
||
(0)
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Manager

athenahealth recently updated the product, and now things are a little better. We have been...

Oct 2021
||
(0)
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Manager

The solution is more stable than it used to be. We used to get kicked out of it frequently, but that...

Oct 2021
||
(0)
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Manager

There have been some recent changes to the system, and some of those changes have been bad. The...

Oct 2021
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Manager

We haven't done much of the vendor's training because we can't afford it. The training that we did...

Oct 2021
||
(0)
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Manager

The system allows us to create forms with medical logic. It allows our providers to make cheat...

Oct 2021
||
(0)
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Manager

We have patients who regularly use the system. They are able to navigate it pretty easily.

Oct 2021
||
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Manager

I would tell others to use one of the vendor's other systems. The only reason that we haven't...

Oct 2021
||
(0)
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Manager

The system is effective. There are some things that I don't like about it, but it creates visits and...

Oct 2021
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Analyst/Coordinator

Our newest implementation with athenahealth was a little bit of a problem. I didn't feel like the...

Sep 2021
||
(0)
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Analyst/Coordinator

In terms of the system, the vendor has done a lot of functionality upgrades. They do little things...

Sep 2021
||
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Analyst/Coordinator

The system is user friendly. We can learn our way through it pretty well. There are some nuances...

Sep 2021
||
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Analyst/Coordinator

The vendor doesn’t offer a lot of training; they have online training. They really only provide...

Sep 2021
||
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Analyst/Coordinator

The vendor often puts some functionality in place that works really well. But then there is some...

Sep 2021
||
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Manager

I would like athenahealth to work on improving the system's cost. The cost is pretty reasonable, but...

Aug 2021
||
(0)
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Manager

All of athenahealth's training is done through videos. Their training is all remote unless an...

Aug 2021
||
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Manager

We have a contact person from athenahealth who we meet with regularly. That person is very helpful...

Aug 2021
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(0)
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CMO

I like athenahealth EHR/PM a lot. I recommend it to other colleagues. We have had a good experience...

Aug 2021
||
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CMO

Our most recent customer service manager (CSM) from athenahealth is not as well trained as the...

Aug 2021
||
(0)
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CMO

athenahealth EHR/PM is really expensive, and we would like to see more training on running reports...

Aug 2021
||
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VP/Other Executive

We don't have a bad relationship with athenahealth, but we sometimes seem to be an afterthought.

Aug 2021
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(0)
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VP/Other Executive

The product is very good and intuitive. I have worked with some other EHRs that aren't as intuitive....

Aug 2021
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(0)
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VP/Other Executive

The system is easy to teach because the support is very good. The customer support people are very responsible....

Aug 2021
||
(0)
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Physician

We had a short conversation about a change in EHR systems not because of any major issue with athena...

Aug 2021
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Physician

No additional fees have been added to athenahealth EHR/PM, but we are a pretty cost-conscious group,...

Aug 2021
||
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Physician

The implementation of athenahealth EHR/PM was pretty smooth. Most of the training was online after...

Aug 2021
||
(0)
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Manager

The ease of logging a case with athenahealth's support and of getting dealt with is way above...

Jul 2021
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(0)
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Manager

There is always something that can be improved upon, and athenahealth is working on some of those...

Jul 2021
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(0)
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Manager

We have had a much more successful portal adoption rate using athenahealth's system. It is easier...

Jul 2021
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(0)
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Manager

There are some things athenahealth could streamline. Inboxes are still one of the biggest burdens,...

Jul 2021
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(0)
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Manager

Any complaints I have come down to just the volume of data, and we always have those with EHRs. All...

Jul 2021
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(0)
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Manager

The system pretty much does exactly what athenahealth says it does. I haven’t found anything that...

Jul 2021
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(0)
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Manager

athenahealth did a good job of really getting in there and building a telehealth platform when...

Jul 2021
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(0)
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Manager

When we had another vendor, it was like we had to buy an extra meaningful use package for everything...

Jul 2021
||
(0)
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Manager

For the implementation, we suddenly had to do something very quickly because our transition was very...

Jul 2021
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Manager

I like the training. athenahealth has their learning portal, so we have the possibility of live...

Jul 2021
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(0)
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Manager

athenahealth is really good about interfacing and getting a pool together very quickly. We have the...

Jul 2021
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Manager

I have never had any problems with any downtime with the system. The upgrades have all gone pretty...

Jul 2021
||
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Manager

Right now, the system does everything that we need it to do, and that is one of the things that I...

Jul 2021
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(0)
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Nurse

I like the solution's integration and its ability to transfer data to the record for the resident....

Jul 2021
||
(0)
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Nurse

The system has its own preset codes, and our service provider uses different codes. We are having...

Jul 2021
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(0)
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CEO/President

Our previous system was terrible. We have seen a night and day difference between that system and...

Jul 2021
||
(0)
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CEO/President

athenahealth's administrative side is lacking. They did some funky things where they updated their...

Jul 2021
||
(0)
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CEO/President

During our implementation, athenahealth didn't take the time to explain how everything should be set...

Jul 2021
||
(0)
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CEO/President

athenahealth's training is probably better than some other vendor's training. I don't think that our...

Jul 2021
||
(0)
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CEO/President

athenahealth's support has fallen off lately. They seem to be trying to move more and more toward...

Jul 2021
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(0)
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CEO/President

I would say that the solution would probably work for family practices but not for specialty...

Jul 2021
||
(0)
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CEO/President

Some of the things that athenahealth does don't make any sense. They work on things at almost a...

Jul 2021
||
(0)
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Manager

The new version of the software that we are currently on has a billing piece where the claims don’t...

Jul 2021
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(0)
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Manager

athenahealth's solution is very easy to use. I looked at a different vendor's product recently for...

Jul 2021
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(0)
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Manager

We have to work in the very beginning to get the right break and percentage rate before we ever sign...

Jul 2021
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(0)
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Manager

The labs integrate great into athenahealth's software. And the integration with the hospital is...

Jul 2021
||
(0)
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CEO/President

I have accepted what athena is doing for us. The limitations of what they were going to provide...

Jul 2021
||
(0)
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CEO/President

It is difficult to get the information that I need out of reports. The information is there, and...

Jul 2021
||
(0)
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CEO/President

athena is glaringly behind the times in clinical inbox management. There are simple things that I...

Jul 2021
||
(0)
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CEO/President

We have some frustrations with customer support, the main one being that we can’t seem to get ahold...

Jul 2021
||
(0)
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Manager

I don’t like athenahealth’s customer service. Somebody told me that about a year ago, they moved...

Jul 2021
||
(0)
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Manager

athenahealth is very proactive. They send out newsletters, and they have a lot of updates. They send...

Jul 2021
||
(0)
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Manager

athenahealth is good at being patient centered. They work with the insurance and get all the...

Jul 2021
||
(0)
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CEO/President

athena has added a telemedicine feature, and they charge extra for that. We have found a different...

Jul 2021
||
(0)
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CEO/President

athena is a trustworthy vendor and a good partner. They are a company of high integrity, and that is...

Jul 2021
||
(0)
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CEO/President

athena struggles a little in occupational medicine. The platform could be better there, but other...

Jul 2021
||
(0)
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Manager

The main thing I like about the system is that it is web based. I can log in from anywhere and...

May 2021
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(0)
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Manager

When a doctor or another staff member puts in orders and the doctor does not countersign them within...

May 2021
||
(0)
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Manager

athenahealth has partnered with a lot of vendors, but that just adds additional cost on our end....

May 2021
||
(0)
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Manager

I would like to have a better portal experience in athenahealth for filling out forms as electronic...

May 2021
||
(0)
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Manager

I have been implementing the athena system for over a decade now all over my area, but this last...

Apr 2021
||
(0)
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Manager

In the past, athena had the best customer service. That was why I told all of my friends in other...

Apr 2021
||
(0)
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Manager

To get support, everyone has to go online and fill out a ticket. That takes 15–20 minutes; it is a...

Apr 2021
||
(0)
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Manager

athenahealth avoids charging us for every little thing. That is good. I check every month to make...

Apr 2021
||
(0)
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Manager

The upgrades for this system are pretty good. The vendor lets us know when they are doing upgrades....

Apr 2021
||
(0)
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Manager

When we need support from the vendor, we have to reach out to them. athenahealth has a message board...

Apr 2021
||
(0)
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Physician

We would like to see the PCP on the banner in the product. It would be really nice to see who the...

Apr 2021
||
(0)
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Physician

I don’t really do any of the training, but when new releases come out on the product, they are...

Apr 2021
||
(0)
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Manager

athenahealth's customer service representatives could reach out to us to double-check on updates....

Mar 2021
||
(0)
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Manager

I would like to see athenahealth reach out more about problems with the software. Oftentimes,...

Mar 2021
||
(0)
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Manager

The technology is okay. I have worked with a couple of systems, and they are all kind of the same....

Mar 2021
||
(0)
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Manager

The biggest issue we have with the athena system is the reporting. It is a little more cumbersome...

Mar 2021
||
(0)
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Manager

athena's support is typically pretty good. If there is anything wrong with the system, we send...

Mar 2021
||
(0)
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Manager

athena is very good at improving the product. They typically do a big upgrade at a certain time of...

Mar 2021
||
(0)
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Manager

Nowadays, everything is virtual. Before COVID-19 hit, the vendor had a convention where we could pay...

Mar 2021
||
(0)
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Manager

The vendor has training for everything. They have videos, and they have people that train. I think...

Mar 2021
||
(0)
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Manager

The best part of the product is the reporting. It helps me tremendously. The vendor is definitely on...

Mar 2021
||
(0)
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Manager

I feel nickel-and-dimed to an extent. I feel like athenahealth puts a platform together, and they...

Mar 2021
||
(0)
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Manager

The vendor is proactive in terms of updating and making sure that they are up to date on everything....

Mar 2021
||
(0)
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Manager

We have a lot of issues with athenahealth's system. athenahealth is just lacking in general. They...

Mar 2021
||
(0)
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Manager

There is no ongoing training from athenahealth. Sometimes athenahealth posts video training, but we...

Mar 2021
||
(0)
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Manager

There are certain things in the system that we still can't do. For instance, we can't call a patient...

Mar 2021
||
(0)
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Manager

The quality of athenahealth's support has really dropped. A lot of issues have to be managed online,...

Mar 2021
||
(0)
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Manager

I have never heard from anyone from athenahealth. We had our team representative, who is the person...

Mar 2021
||
(0)
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Manager

I would look around to make sure that there is nothing better, but athenahealth's system has...

Mar 2021
||
(0)
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Manager

The system is relatively easy to use, and it is interfaced. Once the interfaces are done, the system...

Mar 2021
||
(0)
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Manager

I would like to see athenahealth provide a module just for a specialty. We don’t use the system to...

Mar 2021
||
(0)
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Manager

I have not seen that athenahealth has anyone who understands what we need. Part of the problem is...

Mar 2021
||
(0)
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CEO/President

I left a health system because they were moving to Epic and I wanted to stay with athenahealth. I...

Feb 2021
||
(0)
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CEO/President

The nice thing is that everyone is on the same system when athenahealth does updates. athenahealth...

Feb 2021
||
(0)
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CEO/President

athenahealth has been wonderful in terms of cost. The price we pay to take care of everything is a...

Feb 2021
||
(0)
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CEO/President

When we went live, there were actually athenahealth people in the office for the first few days. As...

Feb 2021
||
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CEO/President

The system is one of the easiest I have used. I have hired a lot of people who have come from...

Feb 2021
||
(0)
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CEO/President

I recommend the product to anyone who will listen, especially if someone is an independent provider....

Feb 2021
||
(0)
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Manager

Just before going live, the training services were certainly limited. I would like athenahealth to...

Jan 2021
||
(0)
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Manager

The system is fairly simple, but I would recommend for people to ask a lot of questions beforehand....

Jan 2021
||
(0)
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Manager

athenahealth has been doing really well recently, but I always wish they could just do better. At...

Nov 2020
||
(0)
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Manager

There is a lot of work that needs to be done with training. athena does provide the resources, but...

Nov 2020
||
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CEO/President

athenahealth has too many levels and layers. I cannot give the vendor a high rating for executive involvement....

Nov 2020
||
(0)
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CEO/President

athenahealth has done well driving tangible outcomes. The vendor has done a good job with MIPS. That...

Nov 2020
||
(0)
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CEO/President

athenahealth's response to issues could be quicker. The vendor could improve by supporting our...

Nov 2020
||
(0)
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CEO/President

I would give the vendor a high rating for delivering new technology that meets our needs. The vendor...

Nov 2020
||
(0)
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CEO/President

The vendor has been doing very well with their ongoing support. The vendor calls the support people...

Nov 2020
||
(0)
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CEO/President

The vendor was proactive about the training.

Nov 2020
||
(0)
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Manager

I have noticed opportunities in the system where a few things could be better. In the reporting...

Oct 2020
||
(0)
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Manager

We saw an increase in revenue compared to last year, and that was largely from the same volume of...

Oct 2020
||
(0)
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Manager

There is some slowness in getting responses when setting things up for integration; there are some...

Oct 2020
||
(0)
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Manager

I would highly recommend athenahealth because they are pretty responsive when we call them. When it...

Oct 2020
||
(0)
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Manager

athenahealth has the ability to make changes very quickly because the system is cloud based. I...

Oct 2020
||
(0)
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Manager

Everything we need comes to us. We have a basic lab interface, and we have an athenahealth...

Oct 2020
||
(0)
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Manager

I recommend athenahealth pretty regularly. We recently added the vendor’s telehealth platform due to...

Oct 2020
||
(0)
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Manager

The outsourced-claims follow-up is getting worse. I get copied and pasted notes with responses that...

Oct 2020
||
(0)
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Manager

We are not tied to athenahealth more than we are tied to anyone else. At this point, it would be a...

Oct 2020
||
(0)
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Manager

The customer success manager is very nice. In one case, the person tried to offer a fix for one...

Oct 2020
||
(0)
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Manager

When we switched to athenahealth's system, athenahealth was pretty good. Their claims follow-up is a...

Oct 2020
||
(0)
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Manager

athenahealth's system is a great platform. I don't complain about the actual software platform. The...

Oct 2020
||
(0)
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Manager

I have recently started seeing claims in my queue that were many months old from athenahealth. I...

Oct 2020
||
(0)
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Manager

I used to devote maybe an hour or two a week to claims follow-up for things that athenahealth would...

Oct 2020
||
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Manager

athenahealth would match us to prospective customers with matching demographics and ask us to give a...

Oct 2020
||
(0)
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Manager

Whenever there is a sales call, other vendors are often very pushy. I don't feel like that when I...

Oct 2020
||
(0)
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Manager

For a lot of payers, timely filing for claims is 90 days. Sometimes it is 180 days, but generally it...

Oct 2020
||
(0)
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Manager

I suspect that the smaller the practice is, the higher the charge that athenahealth collects per...

Oct 2020
||
(0)
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Manager

The claims piece is an integrated function of athenahealth, and there is no way out of it. Customers...

Oct 2020
||
(0)
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Manager

athenahealth gave us an account manager, and that offering was a lot better than what our last...

Oct 2020
||
(0)
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Manager

athenahealth has been awesome at supporting us during the COVID-19 crisis. We are getting new things...

Oct 2020
||
(0)
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Manager

athenahealth is consistently taking advice and looking into what people really want. They are trying...

Oct 2020
||
(0)
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Manager

I have a pretty good relationship with athenahealth. I am not special, but I get emails about...

Oct 2020
||
(0)
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Manager

The system is doing well at driving tangible outcomes. I use a couple of other outside sources...

Oct 2020
||
(0)
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Manager

athena keeps all their promises. They wouldn't dare not to. They would be in trouble. It just takes...

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Money has to be coming in or we are not going to make it. The system has improved our A/R days, and...

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