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athenahealth EHR/PM - Small Practices Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
athenahealth has partnered with a lot of vendors, but that just adds additional cost on our end....
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Manager
I would like to have a better portal experience in athenahealth for filling out forms as electronic...
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Manager
I have been implementing the athena system for over a decade now all over my area, but this last...
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Manager
In the past, athena had the best customer service. That was why I told all of my friends in other...
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Manager
To get support, everyone has to go online and fill out a ticket. That takes 15–20 minutes; it is a...
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Manager
athenahealth avoids charging us for every little thing. That is good. I check every month to make...
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Manager
The upgrades for this system are pretty good. The vendor lets us know when they are doing upgrades....
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Manager
When we need support from the vendor, we have to reach out to them. athenahealth has a message board...
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Physician
We would like to see the PCP on the banner in the product. It would be really nice to see who the...
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Physician
I don’t really do any of the training, but when new releases come out on the product, they are...
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Manager
athenahealth's customer service representatives could reach out to us to double-check on updates....
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Manager
I would like to see athenahealth reach out more about problems with the software. Oftentimes,...
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Manager
The technology is okay. I have worked with a couple of systems, and they are all kind of the same....
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Manager
The biggest issue we have with the athena system is the reporting. It is a little more cumbersome...
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Manager
athena's support is typically pretty good. If there is anything wrong with the system, we send...
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Manager
athena is very good at improving the product. They typically do a big upgrade at a certain time of...
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Manager
Nowadays, everything is virtual. Before COVID-19 hit, the vendor had a convention where we could pay...
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Manager
We have a lot of issues with athenahealth's system. athenahealth is just lacking in general. They...
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Manager
There is no ongoing training from athenahealth. Sometimes athenahealth posts video training, but we...
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Manager
There are certain things in the system that we still can't do. For instance, we can't call a patient...
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Manager
The quality of athenahealth's support has really dropped. A lot of issues have to be managed online,...
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Manager
I have never heard from anyone from athenahealth. We had our team representative, who is the person...
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Manager
I would look around to make sure that there is nothing better, but athenahealth's system has...
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Manager
The system is relatively easy to use, and it is interfaced. Once the interfaces are done, the system...
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Manager
I would like to see athenahealth provide a module just for a specialty. We don’t use the system to...
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Manager
I have not seen that athenahealth has anyone who understands what we need. Part of the problem is...
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CEO/President
I left a health system because they were moving to Epic and I wanted to stay with athenahealth. I...
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CEO/President
The nice thing is that everyone is on the same system when athenahealth does updates. athenahealth...
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CEO/President
athenahealth has been wonderful in terms of cost. The price we pay to take care of everything is a...
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CEO/President
When we went live, there were actually athenahealth people in the office for the first few days. As...
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CEO/President
The system is one of the easiest I have used. I have hired a lot of people who have come from...
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CEO/President
I recommend the product to anyone who will listen, especially if someone is an independent provider....
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Manager
Just before going live, the training services were certainly limited. I would like athenahealth to...
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Manager
The system is fairly simple, but I would recommend for people to ask a lot of questions beforehand....
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Manager
athenahealth has been doing really well recently, but I always wish they could just do better. At...
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Manager
There is a lot of work that needs to be done with training. athena does provide the resources, but...
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CEO/President
athenahealth has too many levels and layers. I cannot give the vendor a high rating for executive involvement....
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CEO/President
athenahealth has done well driving tangible outcomes. The vendor has done a good job with MIPS. That...
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CEO/President
athenahealth's response to issues could be quicker. The vendor could improve by supporting our...
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CEO/President
I would give the vendor a high rating for delivering new technology that meets our needs. The vendor...
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CEO/President
The vendor has been doing very well with their ongoing support. The vendor calls the support people...
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CEO/President
The vendor was proactive about the training.
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Manager
I have noticed opportunities in the system where a few things could be better. In the reporting...
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Manager
We saw an increase in revenue compared to last year, and that was largely from the same volume of...
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Manager
There is some slowness in getting responses when setting things up for integration; there are some...
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Manager
I would highly recommend athenahealth because they are pretty responsive when we call them. When it...
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Manager
athenahealth has the ability to make changes very quickly because the system is cloud based. I...
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Manager
Everything we need comes to us. We have a basic lab interface, and we have an athenahealth...
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Manager
I recommend athenahealth pretty regularly. We recently added the vendor’s telehealth platform due to...
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Manager
The outsourced-claims follow-up is getting worse. I get copied and pasted notes with responses that...
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Manager
We are not tied to athenahealth more than we are tied to anyone else. At this point, it would be a...
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Manager
The customer success manager is very nice. In one case, the person tried to offer a fix for one...
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Manager
When we switched to athenahealth's system, athenahealth was pretty good. Their claims follow-up is a...
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Manager
athenahealth's system is a great platform. I don't complain about the actual software platform. The...
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Manager
I have recently started seeing claims in my queue that were many months old from athenahealth. I...
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Manager
I used to devote maybe an hour or two a week to claims follow-up for things that athenahealth would...
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Manager
athenahealth would match us to prospective customers with matching demographics and ask us to give a...
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Manager
Whenever there is a sales call, other vendors are often very pushy. I don't feel like that when I...
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Manager
For a lot of payers, timely filing for claims is 90 days. Sometimes it is 180 days, but generally it...
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Manager
I suspect that the smaller the practice is, the higher the charge that athenahealth collects per...
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Manager
The claims piece is an integrated function of athenahealth, and there is no way out of it. Customers...
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Manager
athenahealth gave us an account manager, and that offering was a lot better than what our last...
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Manager
athenahealth has been awesome at supporting us during the COVID-19 crisis. We are getting new things...
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Manager
athenahealth is consistently taking advice and looking into what people really want. They are trying...
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Manager
I have a pretty good relationship with athenahealth. I am not special, but I get emails about...
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Manager
The system is doing well at driving tangible outcomes. I use a couple of other outside sources...
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Manager
athena keeps all their promises. They wouldn't dare not to. They would be in trouble. It just takes...
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Manager
Money has to be coming in or we are not going to make it. The system has improved our A/R days, and...
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Manager
athena’s customer service has started to lack again. I can never get an answer when I call. The...
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Manager
athena has their billing and clinical sides together, and that is huge. The system is easy to...
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Manager
athena has been fine at supporting us during the COVID-19 crisis. We haven’t really needed our EMR...
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Manager
athena could have more communication about training and updates of training. athena has changed a...
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Manager
I like the ease of use of the system. If the doctors don’t complain all the time, I am really happy....
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Manager
We have some reporting issues and different things like that. It would help us out if those were improved....
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Manager
athena has opened up their market so much that we get a lot of vendor calls and integration. We...
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Manager
I would definitely buy the system again. athena is great, and they offer a lot of different options...
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Manager
Sometimes it is hard to get a response from the support people. Most of the time, we have to make an...
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Manager
Proactiveness from athena is good, especially now with the pandemic. They have really been on top of...
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Manager
There are so many different ways to do things in the system, so it is hard to get a basic...
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Manager
There are always some things that aren’t 100%. Our account manager could be better.
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Manager
athena doesn’t offer any training that I know of. I like self-learning, so I have taught myself a...
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Manager
athena is making constant updates. It just doesn’t seem like the billing part ever gets touched or...
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Manager
The solution is a good EHR. It does a lot. I am still learning things after several years of using...
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Manager
athena is a little tough in terms of contracting. They have charges, though not with every little...
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Manager
We can see a lot of patients, and we are experts now because of the system. athena just does beta...
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CIO
My IT team does not like the password management with athena’s system. It is so granular. We get...
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CIO
If I were responsible for just a single clinic, I would buy the system again. If I were responsible...
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Director
The system isn't part of our long-term plans. Our organization didn't have a long-term plan; they...
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Director
We have had to put in a lot of work to make the system work. There is an inherent cost in that work...
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Director
One of my biggest issues is that when we have a problem and call somebody about it, we will be told...
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Director
The ease of use isn't terrible; the system just doesn't function in the way that athenahealth said...
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Director
athenahealth was doing pretty well before COVID-19 about listening to their accounts and partners to...
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Director
I would like athenahealth to be held accountable. I would tell others to stay on top of the vendor...
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Manager
athena offers things that we would like to use in our clinic. It seems like those things would be...
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Manager
Everything that we are able to get in regard to the patients and pulling in their prescriptions or...
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Manager
athena needs to look at what practices need in advance and figure out how they can get it without...
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Manager
The system has so many repeated buttons that aren’t necessary. That is the part that makes the...
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Manager
When we log in, the first page shows all kinds of updates, articles, podcasts, and other great...
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Manager
The solution is pretty user friendly; things are pretty self-explanatory. We don’t need a lot of...
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Manager
In some areas, athena's solution is slightly better than a different PM solution we have, but in...
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Manager
athena's training was inadequate. People were being told different things, and we got one day of...
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Manager
athena’s product was not as well thought out as it should have been. The biggest problem with...
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Manager
There are parts of athena's solution that I prefer over other vendors' solutions, like the real-time...
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CEO/President
I would like athenahealth to focus more on the tech side of things, specifically interoperability. I...
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CEO/President
athenahealth has been very supportive throughout the COVID-19 crisis. They actually built templates...
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CEO/President
The system is very easy to use. At any given time, if staff members want to learn more about...
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CEO/President
athenahealth has a forum where all of their customers can put in ideas; the ideas can be simple....
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