athenahealth EHR/PM - Small Practices Commentary
Filtered view: All

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
View Advanced Filters
Advanced Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Physician

Product, Value

I'm all over the place sometimes, and athenahealth's system helps to centralize everything that I...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

One thing that I have noticed lately that I would have to complain about with athenahealth's system...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

The training from athenahealth is available, and they give us the opportunity to use the training,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Value

The price is right for athenahealth, so I really can't complain. I try to be as loyal as I can, but...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I would like the mobile application to have functionality for adding new patients and using a...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We extract a lot of data from athenahealth EHR/PM, and the data extraction part is adequate for us....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Recently, we had some migration questions with athenahealth, and their people were very helpful....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest improvement needed for the athenahealth system would be how often it is not functional....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

athenahealth's training and implementation were horrible, and now there is no support or resolution....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The product's biggest highlights are that the vendor gives a lot of important information in a very...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are updates that happen occasionally. I think there is another one coming up actually. But...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I have one little snag. There is always a little snag. I'm finding there is always a little glitch,...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the number of different things we can do with this system. I have worked with previous...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The customer success representative I have had for most of my time with athenahealth has moved to a...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

athenahealth is known as being one of the most expensive EHR vendors, but what they provide me is...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

athenahealth's system brings a lot of capabilities, but we would like it to be less glitchy. We...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Value

I have actually gotten rid of all secondary third-party solutions because as athenahealth has grown...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship

I suspect that athenahealth thought they could save money by changing the way their customer support...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The customer service has changed in athenahealth, but that is it. I have been more than impressed...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship, Product

I like using computers, so I find using athenaClinicals to be really easy, but some of my staff...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

With athenahealth’s customer support, I used to be able to send a message through the portal, and...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship, Product

athenahealth is working on trying to improve the self-check-in functionality. They are doing all the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

athenahealth’s customer support team has lost their focus on the idea that their job is to make it...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

athenahealth could improve their support. They used to have good support, but things have gone...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The system is pretty good. It has relatively intuitive workflows and a user-friendly interface. From...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

My biggest concern about the solution is the document and inbox management. That could be improved...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

I don't know what the system's cost is on the billing side, but we aren't able to use the system's...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Sometimes, the way athenahealth rolls out implementation services is a little muddy. The vendor is...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Value

We will hang on to athenahealth's system. It is a good tool for us. I actually like the system. I...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I actually like the system. It is pretty intuitive compared to other EHRs that I have seen....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We really do not use athenahealth’s training because it is not very helpful to our staff. They just...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I wouldn't say athenahealth is avoiding charging for every little thing. It seems like when the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

We had an issue come up with athenahealth regarding our contract. Professionally, it was not handled...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With the vendor’s executive involvement, I have come across some people that do great and some that...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The original implementation was done pretty well; however, the implementation time frame for new...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The customer service representative that I work with regularly does great. Anytime I email them,...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

athenahealth's system has its pros and cons. On the clinical side, I hear a lot more of the cons...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I would tell others looking at athenahealth's system that it is great. It has a lot of...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The structure of athenahealth was that I had one person that I would call, and they helped me with...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

athenahealth has recently raised their rates for some reason. We have no idea why. They raised the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

To be honest, we may not have athenahealth EHR/PM at all in the near future because of our own...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

athenahealth's system is not easy. Lots of clicks are involved. There are lots of places to go. I...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

athenahealth's system isn't bad. But athenahealth doesn't have in place what they used to when we...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

There is always something going on as far as athenahealth goes. They are making a lot of changes in...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

The system looks very easy when athenahealth presents it. The product looks very user friendly, and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

The vendor provides a lot; however every additional thing we need is an added cost. Nothing is...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

We have very little downtime. Most EHR that I have worked with might be down for a day or sometimes...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship, Operations

One of the things that attracted us to athenahealth was that they have a program whereby providers...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The clinical side of the product is really user friendly. We just follow the prompts, and everything...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Clinically, athenahealth is perfect. However, my issues with them lie with the filling in of names...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

athenahealth updates the product all the time. They keep it current, and it is constantly updated.

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If we have any issues, it is usually pretty easy to get someone on the phone within a few minutes...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I like the way the athenahealth system works. It is easy. I don't always like it when the vendor...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Every specialty has a tweak, but athenahealth's system is flexible enough that our end users can...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

The charges that we have seen over the past number of years have become a little more à la carte and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

athenahealth cannot produce a document that shows me where they got the number of orders we had...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

athenahealth is a growing organization, so they have cost increases too, and they have to get...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I have a dedicated person for the revenue cycle management of the product. They get everything that...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

There is a lot of opportunity out there if people take the time to look at the system and tune their...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I have never had a problem with athenahealth’s support team. We can get support online. We get a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Value

athenahealth is not cheap, but it is a no-brainer to see the value that we get. It is something we...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

I don't think anybody has this, but I really want a product that allows me to compile patients'...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Operations, Product, Value

I have been very involved in researching multiple vendors. athenahealth goes above and beyond in...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Operations

Within reason, athenahealth absolutely keeps all promises. The vendor has an amazing product...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I can get a new staff member up and running very quickly with athenahealth’s resources and teaching...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

We are struggling a bit with getting the appropriate outside records and trying to interface with...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

The vendor provides us with a really good EHR and a really good practice management system, but...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I love athenahealth's system. We have had it forever. I love how intuitive it is, so it is easy to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

athenahealth doesn't reach out to us much, but the support team is easy to get in contact with. When...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I have few issues with athenahealth, and they are minuscule. The only negative part is I don't like...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I have an account representative at athenahealth, but that changes at the drop of a hat. I can never...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

athenahealth’s model of increasing the price is starting to scare me. Recently, they sent a letter...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I love athenahealth's system, and I love the technology. It works. It does what it needs to do, and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Value

The vendor is working hard on adding more bells and whistles, but I don't know whether the bells and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

athenahealth has excellent one-on-one training. But if we need anything other than one-on-one...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

athenahealth's system interfaces with a few of our other programs and vendors' systems, but there...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

When we call the support team, we get somebody who usually tells us to do all the things we know how...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

We would like to have athenahealth offer chronic care management functionality. The solution is...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The one reason I like athenahealth's product so much is that it is very user friendly. Previously,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

My old CSM left, so I'm now dealing with a new one, but so far, they have been good. They have some...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are happy with athenahealth. I like the direct support that we get from them. We have an account...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system is very user friendly, and the vendor does a good job with RCM and billing processes.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we have a problem and we contact the vendor's support people, we often get ahold of someone who...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations, Product

athenahealth sends out updates all the time, and they do interfaces for free. We have interfaces for...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Operations

athenahealth schedules recurring meetings with us, so we can always get their feedback. We are...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Culture, Product

We have had a few issues with the system. We tried to get an interface to work to get a provider's...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty

Something that athenahealth offers that we are looking at for the future is a patient...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty

We are looking at Epic’s system because another facility we know uses that system, and it would be...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations

New users have a hard time in the system. The training videos for it aren't great. I have found the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

In the athenahealth product, the appointment system should be better for patients to make their own...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

athenahealth has people available to take calls, but they are people from overseas who sometimes...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

athenahealth doesn’t have a monthly fee for the services; things are based on claims. If a practice...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Another solution has good functionality that is similar to what athenahealth has. The downside of...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Value

athenahealth needs to improve on some of the things that they already have. athenahealth is still...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

From a reliability perspective, the solution has been rock solid. The system rarely goes down. Every...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

There are a number of things that athenahealth could do to improve the solution. There are so many...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The administrative and billing portions are good. I am not thrilled with the clinical portion....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Relationship

The vendor could be a little more friendly. The people I talk to at athenahealth are usually...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

athenahealth usually refers us to videos for training, and the videos are sometimes difficult. We...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

athenaClinicals can integrate. I can download information from other EHRs, but sometimes there is a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Things are pretty good with athena's telehealth tool. For the most part, it is not very glitchy....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

athena is undergoing some changes with their support team. They are doing a big overhaul in how they...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Relationship

The vendor could improve the product by making the coding more accurate. The vendor also needs to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

If I were on the market looking for a core solution vendor, I would choose athena. We did a pretty...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

One thing I like about the EHR is that it is much more reliable than the other EHR systems I have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

athena's reporting functions could be more user friendly, but the reporting has also been helpful....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Something frustrating is that when we enter a patient case and the provider responds, the case just...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Since we have been using athenahealth's system, our intake process seems a whole lot easier. It is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system's patient portal access is pretty good, but patients have a hard time resetting their...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

From a clinical standpoint, the product is quite user friendly and makes good sense for workflow...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

When the product works, it works well. The vendor does routine updates, and every time they do an...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have regular meetings with an athenahealth customer service manager, and they are great. They go...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

athenahealth's system has a self-check-in functionality, and the vendor is currently in the process...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Overall, we have been pretty happy with athenahealth's system and the capabilities that it has. It...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

athenahealth routinely upgrades our products for free, but if there is a new capability, such as a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

athenahealth does a good job of sharing all the information about what is coming in upgrades, and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

As athenahealth has outsourced their support, things have gotten difficult. When I call in, I...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

The vendor has some AI capability for when I'm searching for something within the product. That part...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

athenahealth’s EHR updates itself, so it is always on the current version. The EHR also just flows...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The athenahealth system is a great product when it comes to quality measures in terms of keeping...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

athenahealth EHR/PM is easy to use, and everything we need is in the system. There are not too many...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Training for athenahealth's system involves going online. Sometimes when we have a question, we go...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I want to be able to call athenahealth and tell them what is happening, but I have to put in a case....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Value

The flexibility that the product gives me to develop clinical protocols is great. I can develop...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

athenahealth always assigns individual customer relations people to their customers. I have had some...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

athenahealth has a policy that every so often, they change their customer relations people. I think...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

athenahealth is very supportive when it comes to quality matters, MIPS, and those sorts of things...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Value

I have been extremely satisfied with athenahealth's EHR. The product has allowed me to put my...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

athenahealth's biggest downfall is the training; it lacks implementation and upgrade information. I...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

athenahealth's system is robust. It offers some pretty great reporting with little building of the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The vendor's actual EHR is phenomenal. It hits all the points that we need to see for medications,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The biggest thing that would hold me back is if we had office staff who didn't really delve in and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The new upgrades and updates have basically scrubbed the billing process to a pretty good detail....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

athenahealth's people are always there to answer the phone. The vendor's case management interface...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations, Product

athenahealth rolled out the new claims part of their revenue cycle upgrade. They released a lot of...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

We would tell our friends or peers who were looking at athenahealth EHR that it is an integrated EMR...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

We would like patients to be able to see their payments through the system’s portal. That is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations

athenahealth's training either doesn't align with their releases or aligns too closely. The vendor...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

We have had a big struggle with coding and its inaccuracies. On the system's billing side, we have...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

It is very difficult to get our point across to athenahealth so that they can even understand what...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The system is pretty user friendly, not only for staff use but also patient use. We have a patient...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

With athenahealth, we are worried about some upcoming changes that they are making with some practices....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

athenahealth promised the world and then didn't deliver. Later, they came in and offered to do a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have a lot of interfaces with athenahealth's product. There is a lot of room for mess-ups with...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

athenahealth used to have a better customer service center. It used to be that no matter what area a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

I used to be able to put an iPad at the front desk for patients to sign everything, so there was no...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

athenahealth did a billing and registration update this summer that they should have done in the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

athenahealth has too much involvement. I don’t want them bothering me when I am working in...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like that we have an account manager we can speak to. Even though their hands are tied with some...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have been with athenahealth for many years and have promoted them in many places. In the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor has ongoing seminars or training sessions that we can participate in. It is up to us...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don't always like athenahealth’s upgrades, but the vendor is good at keeping things current. The...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In terms of the vendor’s support, it used to be the case that we could just pick up the phone and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor gives us a client person. We can send an email or call someone if we are not getting...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

The pricing is reasonable for what we get. It would be a nightmare if we had to bring everything...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

A lot of outside resources will integrate with the product. No system is going to be 100% perfect,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

athenahealth calls us regularly. We schedule regular meetings, and we interrupt those all the time...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

The system is not cheap, but I don’t have anything to judge that on; I haven’t been out there...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I can operate the system from anywhere. Years ago, we had an issue where our office was technically...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

There are some improvements I would like to see in the system, but I know the vendor is working on...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

There are regular updates to the system. We get a heads-up on those updates and see what is coming,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Value

I am considering changing to a different EHR partly because of cost. athenahealth is unfairly...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

My go-live process was well supported, and the initial training was fine. I have not received much...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

I can reach out to my customer service manager, who is actually pretty good right now. They are...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

My complaint is that even though I am very familiar with the platform and it moves as quickly as it...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

athenahealth's platform can be a little too complicated, whether from a billing or a documentation...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The process of setting up the system and its interface was hard.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

athenahealth keeps changing the person who is dedicated to our account. When we try to make an...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

athenahealth has a great billing system. Everything lines up when we put in codes, so instead of...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

athenahealth is doing some strange things when they deny claims. When they deny claims and ask for...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

athenahealth is in it for the money. They are a public company, so they have to bring their...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Revenue cycle management is so much better with athenahealth's product than with other EMRs. A small...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There are so many parts to the clinical side of athena. They have made improvements to their...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

athena's app is made for any sized practice, and that is golden. The product is for any practice...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

athenahealth does not take the quality money that we get, so we get our money’s worth. If we get...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I don't feel like the people at athenahealth are trained well enough, and that is why they end up...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

athenahealth focuses so much on following the modules and learning how to do certain things. But...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We utilize a lot of the order sets and stuff we can do with athenahealth to really customize...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

What I don’t like about athenahealth is on any service call, their support team will try to say an...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

My satisfaction with athenahealth used to be higher, but recently, that satisfaction has dropped...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Value

We are always looking for a way to switch from athenahealth's solution if possible. There are still...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Loyalty

Some of the features in athenahealth's system do not work as promoted. athenahealth recently offered...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

athenahealth's system is easy to use. However, there are always concerns that the system is not...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value

In our practice, it is crucial that we collect on every dollar that is owed to us because we have to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Compared to other products, athenahealth EHR probably has the most robust data set and ease of use...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Authorization management is a challenge with any product. No one has gotten it right. athenahealth...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Product

athenahealth hasn't done much with the collector part of their user interface for years, but...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value

In our practice, it is crucial that we collect on every dollar that is owed to us because we have to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

We don't need an IT department to run the system because the system uses a web interface. That is a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

athenahealth has a system in place so that if we find shortcomings in the software, we can make...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The vendor's training is excellent. They have online and in-person training. That training is...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

One issue that we have had with the product is multi-language support. athenahealth partners with...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor's support staff members are really good. They go out of their way to help us every time...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

athenahealth told us that they were going to offer a way to interface with the system, but when I...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

athenahealth's upgrades are excellent because they are transparent. The vendor does them during off...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I would love one box where I could put a personal note to remind myself of something. Lots of other...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

On the clinical side, I have no issues with the product. I have access to things outside of our...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

There is one thing that I want. I am never going to give the overall product quality a perfect score...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system allows me to see issues that a patient is having and respond and correct the issue....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I always struggle with the reports from athenahealth. There are so many reports, and that is great....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

For onboarding, the solution is effective if we know how to make changes and updates to the system....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

We purchased the basic product, and we get charged for each component piece that we add. Nothing...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

The communication between athenahealth and our IT department is less than ideal. Whenever we get an...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

We had a recent experience with athenahealth where the vendor just wasn't doing root-cause analyses;...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles