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User Commentary

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CEO/President

I left a health system because they were moving to Epic and I wanted to stay with athenahealth. I...

Feb 2021
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CEO/President

The nice thing is that everyone is on the same system when athenahealth does updates. athenahealth...

Feb 2021
(0)
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CEO/President

athenahealth has been wonderful in terms of cost. The price we pay to take care of everything is a...

Feb 2021
(0)
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CEO/President

When we went live, there were actually athenahealth people in the office for the first few days. As...

Feb 2021
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CEO/President

The system is one of the easiest I have used. I have hired a lot of people who have come from...

Feb 2021
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CEO/President

I recommend the product to anyone who will listen, especially if someone is an independent provider....

Feb 2021
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Manager

Just before going live, the training services were certainly limited. I would like athenahealth to...

Jan 2021
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Manager

The system is fairly simple, but I would recommend for people to ask a lot of questions beforehand....

Jan 2021
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Manager

athenahealth has been doing really well recently, but I always wish they could just do better. At...

Nov 2020
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Manager

There is a lot of work that needs to be done with training. athena does provide the resources, but...

Nov 2020
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CEO/President

athenahealth has too many levels and layers. I cannot give the vendor a high rating for executive involvement....

Nov 2020
(0)
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CEO/President

athenahealth has done well driving tangible outcomes. The vendor has done a good job with MIPS. That...

Nov 2020
(0)
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CEO/President

athenahealth's response to issues could be quicker. The vendor could improve by supporting our...

Nov 2020
(0)
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CEO/President

I would give the vendor a high rating for delivering new technology that meets our needs. The vendor...

Nov 2020
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CEO/President

The vendor has been doing very well with their ongoing support. The vendor calls the support people...

Nov 2020
(0)
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CEO/President

The vendor was proactive about the training.

Nov 2020
(0)
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Manager

I have noticed opportunities in the system where a few things could be better. In the reporting...

Oct 2020
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Manager

We saw an increase in revenue compared to last year, and that was largely from the same volume of...

Oct 2020
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Manager

There is some slowness in getting responses when setting things up for integration; there are some...

Oct 2020
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Manager

I would highly recommend athenahealth because they are pretty responsive when we call them. When it...

Oct 2020
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Manager

athenahealth has the ability to make changes very quickly because the system is cloud based. I...

Oct 2020
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Manager

Everything we need comes to us. We have a basic lab interface, and we have an athenahealth...

Oct 2020
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Manager

I recommend athenahealth pretty regularly. We recently added the vendor’s telehealth platform due to...

Oct 2020
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Manager

The outsourced-claims follow-up is getting worse. I get copied and pasted notes with responses that...

Oct 2020
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Manager

We are not tied to athenahealth more than we are tied to anyone else. At this point, it would be a...

Oct 2020
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Manager

The customer success manager is very nice. In one case, the person tried to offer a fix for one...

Oct 2020
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Manager

When we switched to athenahealth's system, athenahealth was pretty good. Their claims follow-up is a...

Oct 2020
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Manager

athenahealth's system is a great platform. I don't complain about the actual software platform. The...

Oct 2020
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Manager

I have recently started seeing claims in my queue that were many months old from athenahealth. I...

Oct 2020
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Manager

I used to devote maybe an hour or two a week to claims follow-up for things that athenahealth would...

Oct 2020
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Manager

athenahealth would match us to prospective customers with matching demographics and ask us to give a...

Oct 2020
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Manager

Whenever there is a sales call, other vendors are often very pushy. I don't feel like that when I...

Oct 2020
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Manager

For a lot of payers, timely filing for claims is 90 days. Sometimes it is 180 days, but generally it...

Oct 2020
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Manager

I suspect that the smaller the practice is, the higher the charge that athenahealth collects per...

Oct 2020
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Manager

The claims piece is an integrated function of athenahealth, and there is no way out of it. Customers...

Oct 2020
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Manager

athenahealth gave us an account manager, and that offering was a lot better than what our last...

Oct 2020
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Manager

athenahealth has been awesome at supporting us during the COVID-19 crisis. We are getting new things...

Oct 2020
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Manager

athenahealth is consistently taking advice and looking into what people really want. They are trying...

Oct 2020
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Manager

I have a pretty good relationship with athenahealth. I am not special, but I get emails about...

Oct 2020
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Manager

The system is doing well at driving tangible outcomes. I use a couple of other outside sources...

Oct 2020
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Manager

athena keeps all their promises. They wouldn't dare not to. They would be in trouble. It just takes...

Oct 2020
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Manager

Money has to be coming in or we are not going to make it. The system has improved our A/R days, and...

Oct 2020
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Manager

athena’s customer service has started to lack again. I can never get an answer when I call. The...

Aug 2020
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Manager

athena has their billing and clinical sides together, and that is huge. The system is easy to...

Aug 2020
(0)
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Manager

athena has been fine at supporting us during the COVID-19 crisis. We haven’t really needed our EMR...

Aug 2020
(0)
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Manager

athena could have more communication about training and updates of training. athena has changed a...

Aug 2020
(0)
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Manager

I like the ease of use of the system. If the doctors don’t complain all the time, I am really happy....

Aug 2020
(0)
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Manager

We have some reporting issues and different things like that. It would help us out if those were improved....

Aug 2020
(0)
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Manager

athena has opened up their market so much that we get a lot of vendor calls and integration. We...

Aug 2020
(0)
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Manager

I would definitely buy the system again. athena is great, and they offer a lot of different options...

Aug 2020
(0)
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Manager

Sometimes it is hard to get a response from the support people. Most of the time, we have to make an...

Aug 2020
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Manager

Proactiveness from athena is good, especially now with the pandemic. They have really been on top of...

Aug 2020
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Manager

There are so many different ways to do things in the system, so it is hard to get a basic...

Aug 2020
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Manager

There are always some things that aren’t 100%. Our account manager could be better.

Aug 2020
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Manager

athena doesn’t offer any training that I know of. I like self-learning, so I have taught myself a...

Aug 2020
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Manager

athena is making constant updates. It just doesn’t seem like the billing part ever gets touched or...

Aug 2020
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Manager

The solution is a good EHR. It does a lot. I am still learning things after several years of using...

Aug 2020
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Manager

athena is a little tough in terms of contracting. They have charges, though not with every little...

Aug 2020
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Manager

We can see a lot of patients, and we are experts now because of the system. athena just does beta...

Aug 2020
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CIO

My IT team does not like the password management with athena’s system. It is so granular. We get...

Jul 2020
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CIO

If I were responsible for just a single clinic, I would buy the system again. If I were responsible...

Jul 2020
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Director

The system isn't part of our long-term plans. Our organization didn't have a long-term plan; they...

Jun 2020
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Director

We have had to put in a lot of work to make the system work. There is an inherent cost in that work...

Jun 2020
(0)
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Director

One of my biggest issues is that when we have a problem and call somebody about it, we will be told...

Jun 2020
(0)
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Director

The ease of use isn't terrible; the system just doesn't function in the way that athenahealth said...

Jun 2020
(0)
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Director

athenahealth was doing pretty well before COVID-19 about listening to their accounts and partners to...

Jun 2020
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Director

I would like athenahealth to be held accountable. I would tell others to stay on top of the vendor...

Jun 2020
(0)
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Manager

athena offers things that we would like to use in our clinic. It seems like those things would be...

Jun 2020
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Manager

Everything that we are able to get in regard to the patients and pulling in their prescriptions or...

Jun 2020
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Manager

athena needs to look at what practices need in advance and figure out how they can get it without...

Jun 2020
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Manager

The system has so many repeated buttons that aren’t necessary. That is the part that makes the...

Jun 2020
(0)
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Manager

When we log in, the first page shows all kinds of updates, articles, podcasts, and other great...

Jun 2020
(0)
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Manager

The solution is pretty user friendly; things are pretty self-explanatory. We don’t need a lot of...

Jun 2020
(0)
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Manager

In some areas, athena's solution is slightly better than a different PM solution we have, but in...

Jun 2020
(0)
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Manager

athena's training was inadequate. People were being told different things, and we got one day of...

Jun 2020
(0)
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Manager

athena’s product was not as well thought out as it should have been. The biggest problem with...

Jun 2020
(0)
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Manager

There are parts of athena's solution that I prefer over other vendors' solutions, like the real-time...

Jun 2020
(0)
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CEO/President

I would like athenahealth to focus more on the tech side of things, specifically interoperability. I...

Jun 2020
(0)
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CEO/President

athenahealth has been very supportive throughout the COVID-19 crisis. They actually built templates...

Jun 2020
(0)
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CEO/President

The system is very easy to use. At any given time, if staff members want to learn more about...

Jun 2020
(0)
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CEO/President

athenahealth has a forum where all of their customers can put in ideas; the ideas can be simple....

Jun 2020
(0)
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Director

I do not have any concerns about athena at all. From the get-go, they have been supportive, and...

May 2020
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Director

The data conversion from our outside program to athena's system was problematic and not easy, and we...

May 2020
(0)
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Director

Through the COVID-19 crisis, I would have liked athena to be a little bit quicker to support the...

May 2020
(0)
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CEO/President

I went from paper to athena’s system. When we decided to get into the EHR business, we were already...

May 2020
(0)
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CEO/President

The nice thing about the system is that it is truly a cloud-based platform. So athena can make...

May 2020
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CEO/President

The solution has been part of my plans. And however long I have left to practice, the system will...

May 2020
(0)
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CEO/President

athena has a very nice model because they want to see me do well. And the better I do, the better...

May 2020
(0)
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CEO/President

It would be wonderful if we could get other vendors to open up and allow athena’s system to talk to...

May 2020
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CEO/President

athena has gone through some transition and has grown quite quickly. The support has suffered just a...

May 2020
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CEO/President

athena is very innovative. They listen to their clients. They are very on top of everything. When we...

May 2020
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CEO/President

athena’s reportability is second to none. If we can think of a report, we can do it. That has always...

May 2020
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CEO/President

The PM side is a huge strong point for athena. We knew we were always getting cheated by the...

May 2020
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CEO/President

We already have order sets for coronavirus that athena has added. They usually do a good job...

May 2020
(0)
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CEO/President

Most customers like the system. There is not a big turnover rate. Not a lot of people are leaving....

May 2020
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Analyst/Coordinator

We haven't heard anything from our normal contact at athena about COVID-19, and that is unusual...

Apr 2020
(0)
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Analyst/Coordinator

We have been using the athena product for our specialty. The solution is great. Our end users love...

Apr 2020
(0)
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Analyst/Coordinator

athena does a really good job of not nickel-and-diming us. The cost has been pretty straightforward....

Apr 2020
(0)
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Director

Our end users find the system very easy to use. Depending on the end user, each end user is going to...

Apr 2020
(0)
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Manager

Everything was separate in our previous vendor’s system. If we wanted a patient portal, analytics,...

Apr 2020
(1)
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Manager

Some users might have a hard time using the system. I work well with computers, so athena’s system...

Apr 2020
(1)
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Manager

We pay a lot for athena’s service, but that is because we pay a percentage of the money we make....

Apr 2020
(1)
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Manager

athena has created connection groups. athena created a group for our specialty that includes...

Apr 2020
(0)
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CEO/President

The tangible outcomes that we were hoping for were based on the EMR and the work on our collections....

Apr 2020
(1)
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CEO/President

athena’s fee structure is simple; they charge based on collections. They charge exactly what we...

Apr 2020
(0)
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CEO/President

As far as integration goes, the product is working for us, and it works with the other things we do....

Apr 2020
(1)
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CEO/President

athena’s support is easy to get ahold of, but I don’t know that the support people always resolve...

Apr 2020
(0)
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CEO/President

Executive involvement is nonexistent. Most of the involvement we got before the implementation was...

Apr 2020
(1)
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CEO/President

We despised our old EMR with a passion. The vendor was incredibly difficult to deal with and very...

Apr 2020
(0)
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CEO/President

athena oversells what the system can do. We were oversold on what athena could do versus what our...

Apr 2020
(0)
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CEO/President

There was a general lack of communication, scheduling, and training during the implementation. The...

Apr 2020
(0)
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Physician

The product is pretty easy to use. We don’t really use new technology. The vendor has all sorts of...

Apr 2020
(0)
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Physician

The vendor’s service is proactive; they are great with that. The vendor really anticipates all kinds...

Apr 2020
(0)
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Physician

On an everyday basis, the vendor helps us with all the clinical things that we do. Our revenue has...

Apr 2020
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Physician

The up-front price is very low for us. It is just the ongoing percentage of revenue that we spend....

Apr 2020
(0)
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Physician

I would be very likely to recommend the product to others. It is really good. There is nothing...

Apr 2020
(0)
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Physician

athena’s support is okay. athena is really helpful with certain things. If we have simple questions,...

Apr 2020
(0)
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Physician

It is hard to say whether we receive our money’s worth. We pay a huge amount of money for the...

Apr 2020
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Physician

The product is part of our long-term plans. We have been on it for many years, so we are sticking...

Apr 2020
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Physician

We are not nickel-and-dimed, rather the opposite. The vendor charges us a percentage fee for our...

Apr 2020
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Physician

Upgrades from the vendor don’t happen very often, and they are usually really minor. There is not...

Apr 2020
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Physician

The vendor’s training is not on a schedule. We ask for help, and we ask questions when we need to,...

Apr 2020
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Physician

The system integrates with the things that we want it to. It integrates with the medicine databases,...

Apr 2020
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Physician

The services allotted for smaller specialties are all based on the vendor's number of users. So the...

Apr 2020
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Physician

I have been with athena for several years, and I have been really happy with them and with how they...

Apr 2020
(0)
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Physician

My experience with athena has been positive overall.

Apr 2020
(0)
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Physician

My complaint during the implementation was the lackadaisical approach to the timing. We signed the...

Apr 2020
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Physician

athena had a so-called promotion in which they offered a couple of months free, but those two months...

Apr 2020
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Physician

athena gave us training on the PM side. They showed us how to send people to collections, how to set...

Apr 2020
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Physician

I am very impressed with the functionality. My frustration is that there is no way to access the EMR...

Apr 2020
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Analyst/Coordinator

The vendor can sometimes be slow to deliver new technology. They usually have new technology...

Apr 2020
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Analyst/Coordinator

When we first started working with the vendor, we had support agents close cases before anything was...

Apr 2020
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Analyst/Coordinator

There are many moving parts to the product. The vendor is pretty proactive in terms of making sure...

Apr 2020
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Analyst/Coordinator

I would personally rate my overall satisfaction high, but I know a few others who would rate it a...

Apr 2020
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Analyst/Coordinator

Due to COVID-19, we have some patients leaving the hospital earlier than normal. During the crisis,...

Apr 2020
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Analyst/Coordinator

The vendor does not nickel-and-dime. They get a percentage of what we make, so if we have a bad...

Apr 2020
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Analyst/Coordinator

I rate the recent upgrades highly. The vendor really tries to make sure that we know what is going...

Apr 2020
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Analyst/Coordinator

The vendor does not keep all of their promises. Some things were sold in the beginning that the...

Apr 2020
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Analyst/Coordinator

When we make tickets to get something interfaced, we aren’t able to get a reliable interface. There...

Apr 2020
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Analyst/Coordinator

We can customize a lot in the product, but we can’t customize everything. We have been able to...

Apr 2020
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CIO

The executive involvement from athena has dipped a little. I think that is mostly because of our...

Apr 2020
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CIO

We never have issues with the PM piece. The tangible results for the clinics from the reporting are...

Apr 2020
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CIO

Some of the reporting within the system is really good. There is a barcode administration report...

Apr 2020
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CIO

There is absolutely no nickel-and-diming with athena. If we had to start over, I would go with...

Apr 2020
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Director

During the implementation, we could have learned more about the application. The implementation was...

Apr 2020
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Director

The integration and interoperability of the system could improve.

Apr 2020
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Director

Everything that athenahealth provides is based on the feedback of the users, so I would say the...

Apr 2020
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Director

I would give the ambulatory product the highest score in terms of overall quality and upgrades. The...

Apr 2020
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Director

athenahealth is great about avoiding charges. However, I know that my CEO has issues with the value...

Apr 2020
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Director

athenahealth did a great job with the implementation. They just worked really closely with us. We...

Apr 2020
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CIO

The ambulatory part of the system is excellent; our providers love it. athena has stayed on top of...

Apr 2020
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Manager

athenahealth's billing product is better than other vendors' products, so athenahealth should be...

Apr 2020
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Manager

athenahealth has poor service. They sold us an interface that they didn't have, and now they are...

Apr 2020
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Manager

athenahealth's training is pretty good. The vendor is very good about helping us learn how to use...

Apr 2020
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Manager

Since we have been having issues, we would like athenahealth's executives to be on the phone with us...

Apr 2020
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Director

I am not looking at different options for systems. I would feel comfortable keeping athenahealth’s...

Mar 2020
(0)
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Director

I don’t recall all of the promises made to me, but I would say that athenahealth generally keeps...

Mar 2020
(0)
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Director

The vendor doesn’t nickel-and-dime us. The product is an open software system, and we pay based on a...

Mar 2020
(0)
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Director

Nickel-and-diming doesn't happen with athenahealth. They have an open platform, so having the system...

Mar 2020
(0)
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Analyst/Coordinator

We get what we need out of the system. There has never been a time when the system has not been...

Mar 2020
(0)
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Analyst/Coordinator

The whole billing part is super cumbersome. We have to create a different department for every...

Mar 2020
(0)
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Analyst/Coordinator

I have worked with a couple of different systems, and I know that not every system is perfect. Every...

Mar 2020
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Analyst/Coordinator

athena created a success road map that aligns the things that they are looking to do over the...

Mar 2020
(0)
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Analyst/Coordinator

A lot of nuances are based on really silly functionalities of the system that I think athena...

Mar 2020
(0)
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Analyst/Coordinator

athena provides information to us about new technology, but we have to dig for information on known...

Mar 2020
(1)
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Analyst/Coordinator

Our executive person is pretty responsive to the things that we ask for in terms of getting things...

Mar 2020
(0)
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Analyst/Coordinator

athena geared everything toward being online. There is online training, but the setup wasn’t easy....

Mar 2020
(0)
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Analyst/Coordinator

We have some limitations with integration because we have multiple systems, but I don't always think...

Mar 2020
(0)
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Analyst/Coordinator

athena stays pretty up to date and keeps up with codes. They have two major updates each year, and...

Mar 2020
(0)
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Director

I feel like we are still trying to upkeep things from the implementation several years ago. Once we...

Mar 2020
(0)
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Director

We have customer service representatives who should be more knowledgeable about what is tailored to...

Mar 2020
(0)
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Director

The EMR is customizable, but it is almost too customizable. It is good for those end users who have...

Mar 2020
(0)
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Director

The vendor's timing when it comes to getting back to us is delayed. By the time we get an answer...

Mar 2020
(0)
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Director

I don't have comparisons to other EMRs pricewise. Our start-up cost was based on our revenue, which...

Mar 2020
(0)
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Director

The EMR is very user friendly and up to date. The vendor is almost ahead of us as far as new...

Mar 2020
(0)
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Physician

When I think of some of the outcomes that I would like to see from the system, I would like to see...

Mar 2020
(0)
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Physician

I like the ease of use of the system, and the shortcuts are easy to use and easy to create regarding...

Mar 2020
(0)
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Physician

I would like to easily access the patient’s address, primary care provider, and insurance...

Mar 2020
(0)
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Physician

The system is part of our long-term plans. We have no plans to change. So far, athena has been...

Mar 2020
(0)
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Physician

athena has kept their word, according to the contract, in terms of what they charge for. We have...

Mar 2020
(0)
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Physician

I haven’t had any ongoing training. I don’t know whether it is available, but I have not been active...

Mar 2020
(0)
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Physician

athena’s services are highly proactive. athena is very good about that.

Mar 2020
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