athenahealth EHR/PM - Small Practices Commentary

Filtered view: All

What is going well with the solution is the revenue cycle management, the quality tracking, and the...

With athenahealth, their review videos are great and easy to follow. They have a large library of...

One of the challenges with the EHR is that insurance package selection can vary significantly at the...

I think athenahealth is very good at forecasting their upgrades and innovation. Ambient AI took them...

athenahealth embedded ambient AI. The only thing is that it's monolingual, so it only picks up the...

I advocate for athenahealth. I tell people that unless they can show me something better, I'm happy...

We pay for what we get, and I think the EHR brings real value to our operations. We had a little...

I don't know how successful athenahealth has been with population health and value-based care. I...

One of the nice things about the EHR is that it's web based and easy to access from anywhere. I also...

The care gaps feature is a great one in the EHR. The quality dashboard is also very good. Another...

athenahealth’s quality metrics dashboard has been a very positive upgrade because we're incentivized...

We usually find out about athenahealth’s development road map through email. They also have messages...

I have colleagues who use Epic's system, but they're part of large health systems. Epic is very...

I know athenahealth is using AI on the billing software portion. If AI could help improve manager...

The calendar update in the EHR was something that I think people had a difficult time with. But the...

Our CSM with athenahealth has been really good about reaching out to us. I have not reached out to...

The biggest thing at this point would be AI, like scribing and those kinds of things. athenahealth...

I like athenahealth's tools and innovation. I like the mobility. I like the ability to use the...

There are still some things that athenahealth doesn't drill down well on. The billing works when it...

There's a high likelihood that I may at least try to drop some of athenahealth's services around...

We have recently been able to have some input in where things are going with athenahealth's...

We have a consultant from athenahealth who does a lot of our training because there's no on-site...

I'm not involved in the charges from athenahealth, but I feel like the vendor is fair and...

We only went to athenahealth because our previous vendor was sunsetting their system. The transition...

athenahealth answers our tickets usually within a day, but if it's something that's complicated, it...

Sometimes athenahealth follows up with us, and they tell us that the ticket is with our internal...

There are a lot of errors in athenahealth's solution. I describe it as having a bad employee that we...

athenahealth's solution seems to be the most forward-looking, forward-thinking EHR and practice...

The system is a good product that serves our needs. It's a bit layered, but the support is very good....

After a really bad experience with our previous vendor, we looked at athenahealth again and decided...

The support team could have a faster turnaround time. When people put in suggestions for corrections...

I wish athenahealth had AI integration so I wouldn't have to pay third parties to use other AI...

Ordering is an issue. It's not a smooth process. If we're trying to decide whether to do a clinical...

With the record sharing that comes through on the health information exchange, there are lots of...

Our management consultants say that we could go to another vendor's system for half the cost. The...

I believe there is ongoing training, but I don't have a need for it, so I haven't gone digging into...

I've yet to hear about another competitor that can surpass what athenahealth offers. The cost and...

Prior authorization streamlining with real-time clinical benefits would be a good improvement....

Our athenahealth support person changes from time to time, but we've always had a support person who...

We've been very happy with athenahealth. The solution is quite intuitive, has robust features, and...

Overall, we have been very pleased with athenahealth EHR/PM. When we initially looked at options, I...

athenahealth publishes a road map of things they are working on, and they have a section where we...

athenahealth is constantly trying to update the services that they offer. A lot of third-party...

The co-sourcing model of athenahealth EHR/PM is helpful. It definitely has its drawbacks, but it...

athenahealth needs more stateside customer service representatives. If we reach out to the customer...

athenahealth definitely wants us to succeed. For us, that includes quarterly meetings with a...

As patients get more comfortable using smartphones and doing check-ins online, having more...

I'm not in the market for any solutions right now. I'm pretty happy with athenahealth's solution...

It would be nice if we could just work with one of athenahealth's support people each time we open a...

athenahealth's support team used to be really wonderful. We would call in and get support almost...

athenahealth's solution was very quickly implemented. I feel like we had a lot of system setup that...

athenahealth has basically stopped supporting their hospital products, and they have failed to meet...

If I were talking to a clinic, I feel like I would recommend athenahealth to them, but if they were...

When organizations sign a contract for a certain rate, they have a certain expectation of the...

athenahealth is not able to meet our needs. They are not innovating their hospital product or making...

Within the billing or the collections part of athenahealth's system, it is sometimes hard to find...

athenahealth could make it a little easier to get a support case going. They want to drive us toward...

athenahealth is really good at innovation. They are constantly developing stuff. They have big...

I don't look at other vendors. We are with athenahealth, and I never want to change. I don’t want to...

Sometimes getting help from athenahealth's support people is a nightmare, and sometimes it is so...

I know the vendor has revamped their training since we did ours, but athenahealth had an onboarding...

Interfacing with other things is pretty simple. Our local HIE is changing their platform, and they...

athenahealth offers many training classes if we are willing to take them, but much of the content is...

Historically, athenahealth’s support has been poor unless we go through our representative. That is...

With EHR demands increasing rapidly, athenahealth does a good job keeping up. They continue to...

athenahealth's system is very expensive, but we get a lot out of it.

Our contract with athenahealth allows them to raise prices significantly every few years, and that...

athenahealth's system is built for primary care and multispecialties, but the vendor's main focus is...

I have had a couple of issues where I have called athenahealth's customer support and haven't gotten...

athenahealth seems to be pretty progressive in making changes that are necessary according to what...

athenahealth's system is just as good as any other system out there. We have been on it for a long...

We need someone at athenahealth who actually follows through on things. Our CSM is supposed to...

athenahealth was working on ambient notes, but then they stopped. athenahealth also needs to work on...

When we tried athenahealth's revenue-cycle management, they promised us that they had X number of...

While athenahealth’s products are bundled, there are a lot of little extras. athenahealth does...

We are still waiting on preregistration from athenahealth. In the several years we have been with...

The quality of athenahealth's system is high. We have a lot of providers who come in from outside...

Our board has looked at other EHRs over the years. We don't feel like there is any EHR that doesn't...

athenahealth’s support quality has gone down quite a bit since they outsourced it. Several years...

athenahealth offers a single solution for all our EHR needs. The product is laid out well, and it...

From the physician level, the product is as straightforward as it is going to be, and I see how...

To help us get more of an ROI, athenahealth could proactively help us identify new billing codes or...

The support process is laborious. The intake of information that athenahealth requires is...

We are very unsatisfied with our CSM from athenahealth and their ability to problem-solve and be...

I don't like athenahealth’s patient communication piece. It isn't very user-friendly, and we don't...

athenahealth charges for every little thing. Ambient listening, dictation, and telehealth come with...

One issue we have with athenaCollector is the way patient charts are organized. Providers struggle...

We are supposed to be integrated with other hospital systems, but the information isn't coming over...

Having telehealth embedded in athenahealth EHR/PM has been a big help since it is all one system....

One big frustration with athenahealth is how the support is structured. Most of the support is done...

athenahealth constantly sends us notices about upgrades with links to training videos, but we don't...

If I could get my athenahealth CSM to return an email, I would be doing much better. I don't know...

athenahealth EHR/PM is good and has some good functionality, but for practices that have been on it...

During a recent merger, some of our athenahealth EHR/PM data didn’t transfer. When I asked...

I have had the system go offline maybe twice in the several years that I have had it, and it was...

athenahealth is always trying to think ahead and get our feedback. That is very important, and it is...

athenahealth's system is very intuitive and consistent. I can have someone come in off the street...

I love that everything in athenahealth's system is interfaced, so we don't have to go from one...

athenahealth has an offering for ambient notes that will listen and do dictation. Those are nice...

Everything is bundled with athenahealth's system, and we don't get charged for anything extra. The...

If I were to consider another EHR solution, I would look at features offered, such as a fully...

If a payer denies a claim, athenahealth doesn't charge us. With athenahealth, the cost goes up and...

The quality of athenahealth's support has gone down because the support people are stretched thin....

Whenever athenahealth does updates, the updates are very slow to take. The solution is so bloated...

athenahealth's system is very easy for receptionists and medical assistants. It works well. Its...

athenahealth's system is hard for doctors to use. It is very comprehensive. I was never perfectly...

If I were in the market for a new EHR, my number-one consideration would be athenahealth. I looked...

athenahealth is fair with their charges. They don't nickel-and-dime us, but their costs at the front...

All EHRs stink. I don't think any of them are all that great. They are moving along, but they have...

athenahealth has outsourced their support to third parties in the Philippines who just don't think...

The support from athenahealth is great.