athenahealth EHR/PM - Small Practices Comments

 

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Current Time Inside Cache Tag Helper: 11/27/2020 9:29:28 PM and Model.EvProductId = 92687

Commentary Summary

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User Commentary

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Manager

Future Outlook

athenahealth has been doing really well recently, but I always wish they could just do better. At...

Nov 2020
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Manager

Implementation and Training

There is a lot of work that needs to be done with training. athena does provide the resources, but...

Nov 2020
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CEO/President

Relationship

athenahealth has too many levels and layers. I cannot give the vendor a high rating for executive involvement....

Nov 2020
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CEO/President

ROI / Cost (care and feeding)

athenahealth has done well driving tangible outcomes. The vendor has done a good job with MIPS. That...

Nov 2020
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CEO/President

Service and Support

athenahealth's response to issues could be quicker. The vendor could improve by supporting our...

Nov 2020
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CEO/President

Relationship

I would give the vendor a high rating for delivering new technology that meets our needs. The vendor...

Nov 2020
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CEO/President

Service and Support

The vendor has been doing very well with their ongoing support. The vendor calls the support people...

Nov 2020
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CEO/President

Implementation and Training

The vendor was proactive about the training.

Nov 2020
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Manager

Functionality and Upgrades

I have noticed opportunities in the system where a few things could be better. In the reporting...

Oct 2020
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Manager

Functionality and Upgrades

We saw an increase in revenue compared to last year, and that was largely from the same volume of...

Oct 2020
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Manager

Service and Support

There is some slowness in getting responses when setting things up for integration; there are some...

Oct 2020
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Manager

Service and Support

I would highly recommend athenahealth because they are pretty responsive when we call them. When it...

Oct 2020
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Manager

Service and Support

athenahealth has the ability to make changes very quickly because the system is cloud based. I...

Oct 2020
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Manager

Functionality and Upgrades

Everything we need comes to us. We have a basic lab interface, and we have an athenahealth...

Oct 2020
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Manager

Technology

I recommend athenahealth pretty regularly. We recently added the vendor’s telehealth platform due to...

Oct 2020
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Manager

Functionality and Upgrades

The outsourced-claims follow-up is getting worse. I get copied and pasted notes with responses that...

Oct 2020
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Manager

Other Observations & Comments

We are not tied to athenahealth more than we are tied to anyone else. At this point, it would be a...

Oct 2020
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Manager

Relationship

The customer success manager is very nice. In one case, the person tried to offer a fix for one...

Oct 2020
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Manager

Win/Loss - Why they were selected (by current clients)

When we switched to athenahealth's system, athenahealth was pretty good. Their claims follow-up is a...

Oct 2020
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Manager

Functionality and Upgrades

athenahealth's system is a great platform. I don't complain about the actual software platform. The...

Oct 2020
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Manager

Functionality and Upgrades

I have recently started seeing claims in my queue that were many months old from athenahealth. I...

Oct 2020
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Manager

Sales and Contracting

I used to devote maybe an hour or two a week to claims follow-up for things that athenahealth would...

Oct 2020
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Manager

Functionality and Upgrades

athenahealth would match us to prospective customers with matching demographics and ask us to give a...

Oct 2020
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Manager

Sales and Contracting

Whenever there is a sales call, other vendors are often very pushy. I don't feel like that when I...

Oct 2020
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Manager

Service and Support

For a lot of payers, timely filing for claims is 90 days. Sometimes it is 180 days, but generally it...

Oct 2020
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Manager

Relationship

I suspect that the smaller the practice is, the higher the charge that athenahealth collects per...

Oct 2020
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Manager

Functionality and Upgrades

The claims piece is an integrated function of athenahealth, and there is no way out of it. Customers...

Oct 2020
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Manager

Service and Support

athenahealth gave us an account manager, and that offering was a lot better than what our last...

Oct 2020
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Manager

Implementation and Training

athenahealth has been awesome at supporting us during the COVID-19 crisis. We are getting new things...

Oct 2020
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Manager

Functionality and Upgrades

athenahealth is consistently taking advice and looking into what people really want. They are trying...

Oct 2020
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Manager

Relationship

I have a pretty good relationship with athenahealth. I am not special, but I get emails about...

Oct 2020
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Manager

Functionality and Upgrades

The system is doing well at driving tangible outcomes. I use a couple of other outside sources...

Oct 2020
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Manager

Service and Support

athena keeps all their promises. They wouldn't dare not to. They would be in trouble. It just takes...

Oct 2020
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Manager

Functionality and Upgrades

Money has to be coming in or we are not going to make it. The system has improved our A/R days, and...

Oct 2020
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Manager

Service and Support

athena’s customer service has started to lack again. I can never get an answer when I call. The...

Aug 2020
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Manager

Functionality and Upgrades

athena has their billing and clinical sides together, and that is huge. The system is easy to...

Aug 2020
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Manager

Functionality and Upgrades

athena has been fine at supporting us during the COVID-19 crisis. We haven’t really needed our EMR...

Aug 2020
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Manager

Implementation and Training

athena could have more communication about training and updates of training. athena has changed a...

Aug 2020
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Manager

Functionality and Upgrades

I like the ease of use of the system. If the doctors don’t complain all the time, I am really happy....

Aug 2020
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Manager

Functionality and Upgrades

We have some reporting issues and different things like that. It would help us out if those were improved....

Aug 2020
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Manager

ROI / Cost (care and feeding)

athena has opened up their market so much that we get a lot of vendor calls and integration. We...

Aug 2020
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Manager

Technology

I would definitely buy the system again. athena is great, and they offer a lot of different options...

Aug 2020
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Manager

Service and Support

Sometimes it is hard to get a response from the support people. Most of the time, we have to make an...

Aug 2020
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Manager

Relationship

Proactiveness from athena is good, especially now with the pandemic. They have really been on top of...

Aug 2020
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Manager

Functionality and Upgrades

There are so many different ways to do things in the system, so it is hard to get a basic...

Aug 2020
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Manager

Relationship

There are always some things that aren’t 100%. Our account manager could be better.

Aug 2020
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Manager

Implementation and Training

athena doesn’t offer any training that I know of. I like self-learning, so I have taught myself a...

Aug 2020
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Manager

Sales and Contracting

athena is making constant updates. It just doesn’t seem like the billing part ever gets touched or...

Aug 2020
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Manager

Functionality and Upgrades

The solution is a good EHR. It does a lot. I am still learning things after several years of using...

Aug 2020
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Manager

Sales and Contracting

athena is a little tough in terms of contracting. They have charges, though not with every little...

Aug 2020
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Manager

Functionality and Upgrades

We can see a lot of patients, and we are experts now because of the system. athena just does beta...

Aug 2020
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CIO

Functionality and Upgrades

My IT team does not like the password management with athena’s system. It is so granular. We get...

Jul 2020
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CIO

Other Observations & Comments

If I were responsible for just a single clinic, I would buy the system again. If I were responsible...

Jul 2020
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Director

Other Observations & Comments

The system isn't part of our long-term plans. Our organization didn't have a long-term plan; they...

Jun 2020
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Director

Functionality and Upgrades

We have had to put in a lot of work to make the system work. There is an inherent cost in that work...

Jun 2020
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Director

Service and Support

One of my biggest issues is that when we have a problem and call somebody about it, we will be told...

Jun 2020
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Director

Sales and Contracting

The ease of use isn't terrible; the system just doesn't function in the way that athenahealth said...

Jun 2020
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Director

Functionality and Upgrades

athenahealth was doing pretty well before COVID-19 about listening to their accounts and partners to...

Jun 2020
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Director

Relationship

I would like athenahealth to be held accountable. I would tell others to stay on top of the vendor...

Jun 2020
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Manager

ROI / Cost (care and feeding)

athena offers things that we would like to use in our clinic. It seems like those things would be...

Jun 2020
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Manager

Functionality and Upgrades

Everything that we are able to get in regard to the patients and pulling in their prescriptions or...

Jun 2020
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Manager

Other Observations & Comments

athena needs to look at what practices need in advance and figure out how they can get it without...

Jun 2020
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Manager

Functionality and Upgrades

The system has so many repeated buttons that aren’t necessary. That is the part that makes the...

Jun 2020
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Manager

Service and Support

When we log in, the first page shows all kinds of updates, articles, podcasts, and other great...

Jun 2020
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Manager

Functionality and Upgrades

The solution is pretty user friendly; things are pretty self-explanatory. We don’t need a lot of...

Jun 2020
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Manager

Sales and Contracting

In some areas, athena's solution is slightly better than a different PM solution we have, but in...

Jun 2020
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Manager

Implementation and Training

athena's training was inadequate. People were being told different things, and we got one day of...

Jun 2020
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Manager

Functionality and Upgrades

athena’s product was not as well thought out as it should have been. The biggest problem with...

Jun 2020
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Manager

Functionality and Upgrades

There are parts of athena's solution that I prefer over other vendors' solutions, like the real-time...

Jun 2020
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CEO/President

Interfacing and Integration

I would like athenahealth to focus more on the tech side of things, specifically interoperability. I...

Jun 2020
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CEO/President

Functionality and Upgrades

athenahealth has been very supportive throughout the COVID-19 crisis. They actually built templates...

Jun 2020
 Helpful

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CEO/President

Implementation and Training

The system is very easy to use. At any given time, if staff members want to learn more about...

Jun 2020
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CEO/President

Other Observations & Comments

athenahealth has a forum where all of their customers can put in ideas; the ideas can be simple....

Jun 2020
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Director

Functionality and Upgrades

I do not have any concerns about athena at all. From the get-go, they have been supportive, and...

May 2020
 Helpful

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Director

Implementation and Training

The data conversion from our outside program to athena's system was problematic and not easy, and we...

May 2020
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Director

Service and Support

Through the COVID-19 crisis, I would have liked athena to be a little bit quicker to support the...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

I went from paper to athena’s system. When we decided to get into the EHR business, we were already...

May 2020
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CEO/President

Functionality and Upgrades

The nice thing about the system is that it is truly a cloud-based platform. So athena can make...

May 2020
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CEO/President

Functionality and Upgrades

The solution has been part of my plans. And however long I have left to practice, the system will...

May 2020
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CEO/President

Relationship

athena has a very nice model because they want to see me do well. And the better I do, the better...

May 2020
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CEO/President

Interfacing and Integration

It would be wonderful if we could get other vendors to open up and allow athena’s system to talk to...

May 2020
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CEO/President

Service and Support

athena has gone through some transition and has grown quite quickly. The support has suffered just a...

May 2020