athenahealth EHR/PM - Small Practices Comments

 

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Current Time Inside Cache Tag Helper: 9/20/2020 3:54:17 AM and Model.EvProductId = 92687

Commentary Summary

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User Commentary

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Manager

Service and Support

athena’s customer service has started to lack again. I can never get an answer when I call. The...

Aug 2020
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Manager

Functionality and Upgrades

athena has their billing and clinical sides together, and that is huge. The system is easy to...

Aug 2020
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Manager

Functionality and Upgrades

athena has been fine at supporting us during the COVID-19 crisis. We haven’t really needed our EMR...

Aug 2020
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Manager

Implementation and Training

athena could have more communication about training and updates of training. athena has changed a...

Aug 2020
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Manager

Functionality and Upgrades

I like the ease of use of the system. If the doctors don’t complain all the time, I am really happy....

Aug 2020
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Manager

Functionality and Upgrades

We have some reporting issues and different things like that. It would help us out if those were improved....

Aug 2020
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Manager

ROI / Cost (care and feeding)

athena has opened up their market so much that we get a lot of vendor calls and integration. We...

Aug 2020
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Manager

Technology

I would definitely buy the system again. athena is great, and they offer a lot of different options...

Aug 2020
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Manager

Service and Support

Sometimes it is hard to get a response from the support people. Most of the time, we have to make an...

Aug 2020
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Manager

Relationship

Proactiveness from athena is good, especially now with the pandemic. They have really been on top of...

Aug 2020
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Manager

Functionality and Upgrades

There are so many different ways to do things in the system, so it is hard to get a basic...

Aug 2020
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Manager

Relationship

There are always some things that aren’t 100%. Our account manager could be better.

Aug 2020
 Helpful

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Manager

Implementation and Training

athena doesn’t offer any training that I know of. I like self-learning, so I have taught myself a...

Aug 2020
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Manager

Sales and Contracting

athena is making constant updates. It just doesn’t seem like the billing part ever gets touched or...

Aug 2020
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Manager

Functionality and Upgrades

The solution is a good EHR. It does a lot. I am still learning things after several years of using...

Aug 2020
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Manager

Sales and Contracting

athena is a little tough in terms of contracting. They have charges, though not with every little...

Aug 2020
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Manager

Functionality and Upgrades

We can see a lot of patients, and we are experts now because of the system. athena just does beta...

Aug 2020
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CIO

Functionality and Upgrades

My IT team does not like the password management with athena’s system. It is so granular. We get...

Jul 2020
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CIO

Other Observations & Comments

If I were responsible for just a single clinic, I would buy the system again. If I were responsible...

Jul 2020
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Director

Other Observations & Comments

The system isn't part of our long-term plans. Our organization didn't have a long-term plan; they...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

We have had to put in a lot of work to make the system work. There is an inherent cost in that work...

Jun 2020
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Director

Service and Support

One of my biggest issues is that when we have a problem and call somebody about it, we will be told...

Jun 2020
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Director

Sales and Contracting

The ease of use isn't terrible; the system just doesn't function in the way that athenahealth said...

Jun 2020
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Director

Functionality and Upgrades

athenahealth was doing pretty well before COVID-19 about listening to their accounts and partners to...

Jun 2020
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Director

Relationship

I would like athenahealth to be held accountable. I would tell others to stay on top of the vendor...

Jun 2020
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Manager

ROI / Cost (care and feeding)

athena offers things that we would like to use in our clinic. It seems like those things would be...

Jun 2020
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Manager

Functionality and Upgrades

Everything that we are able to get in regard to the patients and pulling in their prescriptions or...

Jun 2020
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Manager

Other Observations & Comments

athena needs to look at what practices need in advance and figure out how they can get it without...

Jun 2020
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Manager

Functionality and Upgrades

The system has so many repeated buttons that aren’t necessary. That is the part that makes the...

Jun 2020
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Manager

Service and Support

When we log in, the first page shows all kinds of updates, articles, podcasts, and other great...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The solution is pretty user friendly; things are pretty self-explanatory. We don’t need a lot of...

Jun 2020
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Manager

Sales and Contracting

In some areas, athena's solution is slightly better than a different PM solution we have, but in...

Jun 2020
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Manager

Implementation and Training

athena's training was inadequate. People were being told different things, and we got one day of...

Jun 2020
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Manager

Functionality and Upgrades

athena’s product was not as well thought out as it should have been. The biggest problem with...

Jun 2020
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Manager

Functionality and Upgrades

There are parts of athena's solution that I prefer over other vendors' solutions, like the real-time...

Jun 2020
 Helpful

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CEO/President

Interfacing and Integration

I would like athenahealth to focus more on the tech side of things, specifically interoperability. I...

Jun 2020
 Helpful

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CEO/President

Functionality and Upgrades

athenahealth has been very supportive throughout the COVID-19 crisis. They actually built templates...

Jun 2020
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CEO/President

Implementation and Training

The system is very easy to use. At any given time, if staff members want to learn more about...

Jun 2020
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CEO/President

Other Observations & Comments

athenahealth has a forum where all of their customers can put in ideas; the ideas can be simple....

Jun 2020
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Director

Functionality and Upgrades

I do not have any concerns about athena at all. From the get-go, they have been supportive, and...

May 2020
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Director

Implementation and Training

The data conversion from our outside program to athena's system was problematic and not easy, and we...

May 2020
 Helpful

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Director

Service and Support

Through the COVID-19 crisis, I would have liked athena to be a little bit quicker to support the...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

I went from paper to athena’s system. When we decided to get into the EHR business, we were already...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

The nice thing about the system is that it is truly a cloud-based platform. So athena can make...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

The solution has been part of my plans. And however long I have left to practice, the system will...

May 2020
 Helpful

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CEO/President

Relationship

athena has a very nice model because they want to see me do well. And the better I do, the better...

May 2020
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CEO/President

Interfacing and Integration

It would be wonderful if we could get other vendors to open up and allow athena’s system to talk to...

May 2020
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CEO/President

Service and Support

athena has gone through some transition and has grown quite quickly. The support has suffered just a...

May 2020
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CEO/President

Relationship

athena is very innovative. They listen to their clients. They are very on top of everything. When we...

May 2020
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CEO/President

Functionality and Upgrades

athena’s reportability is second to none. If we can think of a report, we can do it. That has always...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

The PM side is a huge strong point for athena. We knew we were always getting cheated by the...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

We already have order sets for coronavirus that athena has added. They usually do a good job...

May 2020
 Helpful

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CEO/President

Relationship

Most customers like the system. There is not a big turnover rate. Not a lot of people are leaving....

May 2020
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Analyst/Coordinator

Other Observations & Comments

We haven't heard anything from our normal contact at athena about COVID-19, and that is unusual...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We have been using the athena product for our specialty. The solution is great. Our end users love...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

athena does a really good job of not nickel-and-diming us. The cost has been pretty straightforward....

Apr 2020
 Helpful

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Director

Functionality and Upgrades

Our end users find the system very easy to use. Depending on the end user, each end user is going to...

Apr 2020
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Manager

ROI / Cost (care and feeding)

Everything was separate in our previous vendor’s system. If we wanted a patient portal, analytics,...

Apr 2020
(1)
 Helpful

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Manager

Functionality and Upgrades

Some users might have a hard time using the system. I work well with computers, so athena’s system...

Apr 2020
(1)
 Helpful

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Manager

ROI / Cost (care and feeding)

We pay a lot for athena’s service, but that is because we pay a percentage of the money we make....

Apr 2020
(1)
 Helpful

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Manager

Relationship

athena has created connection groups. athena created a group for our specialty that includes...

Apr 2020
 Helpful

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CEO/President

Functionality and Upgrades

The tangible outcomes that we were hoping for were based on the EMR and the work on our collections....

Apr 2020
(1)
 Helpful

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CEO/President

ROI / Cost (care and feeding)

athena’s fee structure is simple; they charge based on collections. They charge exactly what we...

Apr 2020
 Helpful

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CEO/President

Functionality and Upgrades

As far as integration goes, the product is working for us, and it works with the other things we do....

Apr 2020
(1)
 Helpful

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CEO/President

Service and Support

athena’s support is easy to get ahold of, but I don’t know that the support people always resolve...

Apr 2020
 Helpful

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CEO/President

Relationship

Executive involvement is nonexistent. Most of the involvement we got before the implementation was...

Apr 2020
(1)
 Helpful

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CEO/President

ROI / Cost (care and feeding)

We despised our old EMR with a passion. The vendor was incredibly difficult to deal with and very...

Apr 2020
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CEO/President

Sales and Contracting

athena oversells what the system can do. We were oversold on what athena could do versus what our...

Apr 2020
 Helpful

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CEO/President

Implementation and Training

There was a general lack of communication, scheduling, and training during the implementation. The...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

The product is pretty easy to use. We don’t really use new technology. The vendor has all sorts of...

Apr 2020
 Helpful

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Physician

Relationship

The vendor’s service is proactive; they are great with that. The vendor really anticipates all kinds...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

On an everyday basis, the vendor helps us with all the clinical things that we do. Our revenue has...

Apr 2020
 Helpful

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Physician

ROI / Cost (care and feeding)

The up-front price is very low for us. It is just the ongoing percentage of revenue that we spend....

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

I would be very likely to recommend the product to others. It is really good. There is nothing...

Apr 2020
 Helpful

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Physician

Service and Support

athena’s support is okay. athena is really helpful with certain things. If we have simple questions,...

Apr 2020
 Helpful

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Physician

ROI / Cost (care and feeding)

It is hard to say whether we receive our money’s worth. We pay a huge amount of money for the...

Apr 2020
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Physician

Future Outlook

The product is part of our long-term plans. We have been on it for many years, so we are sticking...

Apr 2020
 Helpful

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Physician

ROI / Cost (care and feeding)

We are not nickel-and-dimed, rather the opposite. The vendor charges us a percentage fee for our...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

Upgrades from the vendor don’t happen very often, and they are usually really minor. There is not...

Apr 2020
 Helpful

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Physician

Implementation and Training

The vendor’s training is not on a schedule. We ask for help, and we ask questions when we need to,...

Apr 2020
 Helpful

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Physician

Interfacing and Integration

The system integrates with the things that we want it to. It integrates with the medicine databases,...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

The services allotted for smaller specialties are all based on the vendor's number of users. So the...

Apr 2020
 Helpful

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Physician

Service and Support

I have been with athena for several years, and I have been really happy with them and with how they...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

My experience with athena has been positive overall.

Apr 2020
 Helpful

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Physician

Implementation and Training

My complaint during the implementation was the lackadaisical approach to the timing. We signed the...

Apr 2020
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Physician

Sales and Contracting

athena had a so-called promotion in which they offered a couple of months free, but those two months...

Apr 2020
 Helpful

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Physician