athenahealth EHR/PM - Small Practices
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Aaron Gleave
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User Commentary

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Manager

Functionality and Upgrades

The product is all encompassing; we do all of our billing through it. We utilize the full standard...

Mar 2023
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Manager

Functionality and Upgrades

Our patients seem to have a little difficulty sometimes toggling between members of their family...

Mar 2023
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Manager

Other Observations & Comments

When we first start working in athenahealth's system, it seems like a lot. By the time we get...

Mar 2023
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Manager

Service and Support

athenahealth has a good community base. We are able to collaborate with other users from across the...

Mar 2023
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Manager

Relationship

Every time I contact either a support team member or my client services manager from athenahealth, I...

Mar 2023
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Manager

Functionality and Upgrades

athenahealth's system does a lot really well. We often joke that we bought the Cadillac of EHR...

Mar 2023
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Manager

Interfacing and Integration

I would like to have more compatibility with our system and other systems. I don't feel like...

Mar 2023
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Manager

Future Outlook

I think we will be just as happy with athenahealth in the future. We get to peer into things coming...

Mar 2023
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Manager

Technology

We love that the product is web based. When we were using a different EHR, we couldn’t log in from...

Mar 2023
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Manager

Service and Support

The solution is pretty user friendly. When I am having trouble, it is easy to get help. If I can't...

Mar 2023
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Manager

Functionality and Upgrades

The format is relatively easy to use and learn. The layout is intuitive.

Mar 2023
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Manager

Relationship

We are big advocates of athena. If I had my choice, I would rather use athena's software than...

Mar 2023
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Manager

Functionality and Upgrades

The product’s biggest strength is its ease of use. It is also easy to train our staff to use it. I...

Mar 2023
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Manager

Interfacing and Integration

I find the link between athenaCollector and the EHR to be very good in case we need to do a medical...

Mar 2023
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Manager

Implementation and Training

athena makes it so easy when someone is hired in our practice because we can train them easily. We...

Mar 2023
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Manager

Other Observations & Comments

athenahealth could make it mandatory for people to go through a quick training session before...

Mar 2023
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Manager

Functionality and Upgrades

One thing I don't like about the product is that we will get messages that tell us that athenahealth...

Mar 2023
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Manager

Technology

One thing I do really like about athenahealth is their telehealth system. We can just send a link to...

Mar 2023
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Manager

Technology

Another kind of office might have a different experience with the product, but even the training...

Mar 2023
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Manager

Functionality and Upgrades

I hate the athenahealth EHR. Every provider in our office hates the product, and we would all prefer...

Mar 2023
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Manager

Functionality and Upgrades

The vendor’s upgrades are not as easily seen as they were with our previous vendor. I don't know...

Mar 2023
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Manager

Implementation and Training

Our implementation process was a horrible nightmare. We did all the training videos, which were...

Mar 2023
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Manager

Functionality and Upgrades

Overall, my experience with athenahealth has been very good. With any solution, there are things...

Mar 2023
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Manager

Implementation and Training

athenahealth provides a lot of information for training. The learning portal changes frequently, and...

Mar 2023
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Manager

Functionality and Upgrades

We have employees who have used other platforms, and several have commented that athenahealth's...

Mar 2023
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Manager

Interfacing and Integration

There are options for clinical things to integrate with athenahealth's system. We don't have much...

Mar 2023
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Manager

Service and Support

We have been using athenahealth's system for a long time. Initially, the vendor's support was better...

Mar 2023
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CEO/President

Functionality and Upgrades

We are happy that athenahealth continues to add features. In the last rollout, athenahealth had a...

Mar 2023
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CEO/President

Relationship

The customer success manager we work with is very valuable, so the person that manages my day-to-day...

Mar 2023
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CEO/President

Other Observations & Comments

I would like to see a continued refinement of the product, and that is what has been on the road map...

Mar 2023
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CEO/President

Interfacing and Integration

The integration across athenahealth’s products is particularly helpful for us. athenahealth's...

Mar 2023
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Manager

Relationship

athenahealth is frequently proactive. I have recurring meetings with my customer service manager in...

Mar 2023
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CEO/President

Functionality and Upgrades

The end-user ease of use with the product is pretty good considering most other products in a...

Mar 2023
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CEO/President

Lessons Learned

athenahealth provides all the tools that a practice needs to work more efficiently. The tools the...

Mar 2023
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CEO/President

Relationship

I have an amazing CSM from athenahealth. The CSM is a very high-level person who is assigned to each...

Mar 2023
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CEO/President

Service and Support

athenahealth ramped up really quickly and got a telehealth module up and running and integrated into...

Mar 2023
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CEO/President

Implementation and Training

When we signed on to athenahealth, there was a whole implementation team, and everything went really...

Mar 2023
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CEO/President

Functionality and Upgrades

The system is excellent. We are very happy with it. Overall, there is incredible efficiency in every...

Mar 2023
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CEO/President

Implementation and Training

athenahealth’s training is excellent. However, we have to be motivated and do our own due diligence....

Mar 2023
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CEO/President

Other Observations & Comments

athenahealth has been very slow in terms of integration. When we first signed on, one qualification...

Mar 2023
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CEO/President

Interfacing and Integration

We can get information from Carequality, but it is not very user friendly. For example, in...

Mar 2023
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Physician

Functionality and Upgrades

I recommend athenahealth's system because I don't feel like there is a comparable product for...

Feb 2023
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Physician

Functionality and Upgrades

One issue with the product is that we need to track our quality data for different insurance...

Feb 2023
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Physician

Other Observations & Comments

athenahealth follows up on the claims they say they will, and there is a very high yield rate, but...

Feb 2023
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Physician

Functionality and Upgrades

The system was supposed to be for small practices, but athenahealth geared their software toward...

Feb 2023
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Manager

Functionality and Upgrades

We are getting all our needs met with athenahealth. The vendor is always providing new technology...

Feb 2023
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Manager

Implementation and Training

Our initial integration was good, and the vendor was very up front during that. athenahealth has...

Feb 2023
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Manager

Functionality and Upgrades

athenahealth’s support is excellent, and the system encompasses everything we need. Everything is in...

Feb 2023
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Physician

Lessons Learned

I signed up with athenahealth and was with them for a period of time, but their service and...

Feb 2023
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Physician

Functionality and Upgrades

The EMR is a dismal disappointment and failure overall. It is busted. The platform has all kinds of...

Feb 2023
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Physician

Functionality and Upgrades

The platform is pretty good. It is a data hog. We spend a lot of time entering data, and that is a...

Feb 2023
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Physician

Functionality and Upgrades

athenahealth promised that artificial intelligence would make things seamless and that everything...

Feb 2023
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Physician

Functionality and Upgrades

athenahealth seems more interested in having their yearly convention. The vendor ought to...

Feb 2023
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CEO/President

Relationship

Getting athenahealth to do anything can sometimes be like pulling teeth.

Feb 2023
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CEO/President

Implementation and Training

The initial training we received from athenahealth was really good. They were very responsive in the...

Feb 2023
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CEO/President

Other Observations & Comments

I hear a lot of complaints about integration, but we are working around all that. We have things...

Feb 2023
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CEO/President

Functionality and Upgrades

There are certain things that I would like to fix within athenahealth's system. I wonder whether...

Feb 2023
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Physician

Functionality and Upgrades

We run into multiple issues with the system’s practice management function. I don’t know how much of...

Feb 2023
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Physician

Functionality and Upgrades

On the clinical side, the athenahealth system's chronic care management documentation and workflow...

Feb 2023
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Physician

Lessons Learned

We have outstanding issues with the system that have been ongoing for several years. If the vendor...

Feb 2023
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Physician

Functionality and Upgrades

There are issues, but for the most part, athenahealth's system works as advertised. I like that the...

Feb 2023
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CEO/President

Relationship

athenahealth has things like timelines of when they are supposed to be working claims, and I am...

Feb 2023
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CEO/President

Service and Support

It seems like the majority of athenahealth’s customer service staff is significantly undertrained....

Feb 2023
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Physician

Functionality and Upgrades

athena has done so much for us. Since the last upgrade, we can customize a referral to a patient's...

Feb 2023
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Physician

Service and Support

athenahealth is very responsive to questions and resolving issues. I am satisfied with them. They...

Feb 2023
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Manager

Functionality and Upgrades

We love athenahealth’s EHR, but we hate the billing portion of the system. We are trying to bring...

Feb 2023
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Manager

Implementation and Training

The initial training was great because athenahealth was on-site. The training is not as good when we...

Feb 2023
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Manager

Service and Support

The athenahealth solution is not a bad product because it is very user friendly, but dealing with...

Feb 2023
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Manager

Lessons Learned

I would tell a peer that athenahealth's PM is a good product but to make sure that they have staff...

Feb 2023
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Manager

Relationship

athenahealth never keeps their promises. We have been on athenahealth's system for a long time, and...

Feb 2023
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Manager

Functionality and Upgrades

The problem I have with athenahealth’s upgrades is that we don’t get everything. We have to...

Feb 2023
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Manager

Service and Support

I don’t have a CSM from athenahealth. I have nobody to talk to; I am on my own. Nobody responds to...

Feb 2023
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Manager

Functionality and Upgrades

The whole EHR is fantastic. It is quick and easy to learn. The EHR is very streamlined, very...

Feb 2023
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Manager

Functionality and Upgrades

The notes that the physicians write are from a template and read very choppy. We don’t get a good...

Feb 2023
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Manager

Service and Support

I think athenahealth is like many other companies, ours included, that are suffering from staffing...

Feb 2023
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Manager

Functionality and Upgrades

I like the functionality on the practice management side. That is strong. The EMR side is not as...

Feb 2023
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Analyst/Coordinator

Service and Support

I constantly find unknown issues or known issues. I have a lot of cases and issues that have been...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

The product is user friendly. It is constantly growing and forever changing with the times to keep...

Feb 2023
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Physician

Win/Loss - Why they were selected (by current clients)

We selected athenahealth's EHR because of the user-friendly aspects of the program. My business...

Feb 2023
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Physician

Functionality and Upgrades

We can make templates in athenahealth's EHR. For instance, when I am making a diagnosis and sending...

Feb 2023
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Physician

Technology

One negative thing about athena's product is the billing portion. We have a third-party biller, and...

Feb 2023
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Analyst/Coordinator

Relationship

athenahealth stays up with the times and our needs. They listen when we put in our suggestions and...

Feb 2023
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Physician

Interfacing and Integration

Interoperability means so many things, whether it means interoperability with lab systems, EHRs, or...

Feb 2023
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Physician

Functionality and Upgrades

I don't have to think about using athenahealth's system. That is a good thing. The system works the...

Feb 2023
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Physician

Other Observations & Comments

The second web version of the product is still not good enough, but those of us who want the third...

Feb 2023
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Physician

Relationship

If athenahealth notices a glitch, they will communicate with us. For example, if there is a glitch...

Feb 2023
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Physician

Lessons Learned

Most EHRs are focused on capturing revenue, not on making things better for doctors or patients. No...

Feb 2023
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Manager

Functionality and Upgrades

athenahealth's product used to be great, but now it is failing. The error rate is high in the...

Jan 2023
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Manager

Other Observations & Comments

The charges from athenahealth are straightforward. The program is expensive but straightforward. The...

Jan 2023
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Manager

Service and Support

There have not been a lot of recent upgrades that have been meaningful. The initial training was...

Jan 2023
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CEO/President

Other Observations & Comments

We went to athenahealth's product, and so far, the product has been a real positive. When we first...

Jan 2023
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Manager

Interfacing and Integration

athenahealth is pretty good at supporting our integration goals. One of the system's strengths is...

Jan 2023
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Manager

Functionality and Upgrades

The ease of use for end users has never been good. athenahealth's system has always been a little...

Jan 2023
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Manager

Service and Support

The software only goes so far, especially on the billing side. The vendor has a team of offshore...

Jan 2023
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Manager

Service and Support

The vendor does not help us fully resolve problems. That used to be athena’s strength. They had a...

Jan 2023
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Manager

Functionality and Upgrades

athena makes astonishing errors. The system turns on, but the people behind it are not doing their...

Jan 2023
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Manager

Lessons Learned

The vendor does not keep all their promises any longer. If I had to do things over again, I would...

Jan 2023
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CEO/President

Functionality and Upgrades

One thing I like about athenahealth's product is the ability to create templates, order sets, and...

Jan 2023
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CEO/President

Technology

My biggest relief with athenahealth's system is that I haven't come across any technical glitches....

Jan 2023
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CEO/President

Functionality and Upgrades

For a provider to be able to take their phone and look up a patient, get some details, or...

Jan 2023
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Manager

Functionality and Upgrades

For the most part, the upgrades with athenahealth are good. But every so often, there is an update...

Jan 2023
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Manager

Service and Support

We would like athenahealth to get back to us more quickly. Sometimes when we have an urgent issue,...

Jan 2023
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Manager

Relationship

The vendor’s service team is available when there is an issue. They put a message board up, and we...

Jan 2023
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CEO/President

Functionality and Upgrades

athenahealth's system is an easy-to-use, all-in-one system. I am happy with the product, and having...

Jan 2023
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Manager

Functionality and Upgrades

There are several minor technical things that athenahealth's system doesn't have. If I am going to a...

Jan 2023
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Manager

Interfacing and Integration

It is difficult to find things that come across from an outside source in the task bucket in...

Jan 2023
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Manager

Service and Support

athenahealth’s web support is excellent. If we put in tickets, things get resolved in a timely manner....

Jan 2023
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Manager

Other Observations & Comments

When we want to look at a patient in the EHR we have to go into two places. One is the schedule, and...

Jan 2023
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Manager

Functionality and Upgrades

This EHR is hard to learn. When we train people, it takes them a long time to get up to speed....

Jan 2023
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Manager

Service and Support

I am waiting for athenahealth to get back to me to help me with some things. There are certain...

Jan 2023
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Manager

Future Outlook

There are so many other EMRs on the market, so there will always be something better. However,...

Jan 2023
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Manager

Other Observations & Comments

With the athenahealth platform, we are highly satisfied with the EHR side but highly dissatisfied...

Jan 2023
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Physician

Service and Support

athenahealth is pretty good about fixing things and making sure that things are where they should be...

Jan 2023
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Physician

Implementation and Training

athenahealth has a lot of upgrades, but I feel like the documentation on the upgrades is confusing....

Jan 2023
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Physician

Other Observations & Comments

I wish the documentation for athenahealth were better quality. If I am trying to figure out how to...

Jan 2023
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Physician

Interfacing and Integration

The problem we have with the athenahealth solution is that it gets a lot of junk data from other...

Jan 2023
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Physician

Functionality and Upgrades

It would be nice if patients could go on the patient portal and print their forms ahead of time and...

Jan 2023
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CEO/President

Lessons Learned

I would tell a colleague that the product is very contemporary. It is cloud based and uses...

Jan 2023
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CEO/President

Future Outlook

Right now, I am satisfied with the product. If I had been asked a couple of months ago, my...

Jan 2023
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Manager

Relationship

We are getting our money's worth from the product, and when things come up, we can trust that the...

Jan 2023
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Manager

Future Outlook

I believe that, in a year, we will be just as happy with athenahealth. We get to peer into things...

Jan 2023
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Physician

Service and Support

athenahealth's solution has only gone down a few times, but the vendor has been very quick to put...

Jan 2023
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Physician

Other Observations & Comments

athenahealth is planning on becoming a publicly traded company again, and I am nervous about what...

Jan 2023
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Physician

Functionality and Upgrades

The product is very good. Anything I cannot fight with and don't notice is good. All I do is turn...

Jan 2023
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Manager

Service and Support

The scheduling functionality in athenahealth's system is nowhere near as robust as our previous...

Jan 2023
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Manager

Functionality and Upgrades

Our clinicians do not like any EMR, so they are unhappy. They would rather sit with their patients...

Jan 2023
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CEO/President

Other Observations & Comments

athenahealth keeps their promises but not in a way that is very reassuring. We often have to go...

Jan 2023
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CEO/President

Other Observations & Comments

I have used the product for a couple of years, and it is pretty easy to use now. When I first...

Jan 2023
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Manager

Functionality and Upgrades

The structure of the charts in athena's system is weak, and our clinicians aren't happy. We do not...

Jan 2023
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Manager

Other Observations & Comments

athenahealth's system might be part of our long-term plans if there is no better option, but we are...

Jan 2023
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Manager

Service and Support

We have to log tickets, and the vendor may or may not get back to us. What we find best is to log a...

Jan 2023
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Manager

Other Observations & Comments

Our first customer success manager from athenahealth was not very effective at all, so we had to get...

Jan 2023
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Physician

Service and Support

When I have had problems, I have called athenahealth, and they have had somebody help me....

Jan 2023
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Physician

Implementation and Training

I don't think athenahealth is good at training. They just have some online things.

Jan 2023
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Physician

Functionality and Upgrades

It would be nice if I could send notes to people that aren’t in athenahealth’s product. The...

Jan 2023
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Manager

Service and Support

Every time I have contact with either a support team member or my client services manager at...

Jan 2023
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CEO/President

Service and Support

The product’s telehealth module doesn't always work, and I have had numerous referrals to the...

Jan 2023
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CEO/President

Other Observations & Comments

The customer success center (CSC) is very professional. The team members in the CSC are very goal...

Jan 2023
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CEO/President

Implementation and Training

The vendor’s training was extremely intense. I have used a number of EMR vendors, and out of all...

Jan 2023
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CEO/President

Relationship

The vendor is open about their road map. I recently attended a function where the vendor had a...

Jan 2023
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CEO/President

Service and Support

athenahealth gives a lot of choices about how to reach out for support. We can call, open a case, or...

Jan 2023
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CEO/President

Other Observations & Comments

The vendor’s services are proactive with regard to their personal growth. They introduce new...

Jan 2023
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CEO/President

Relationship

I have talked with several of athenahealth’s top executives, and we have been able to work well...

Jan 2023
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Manager

Other Observations & Comments

We didn’t want to make the switch to athenahealth's product. Some of our managers are scaling back,...

Jan 2023
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Manager

Implementation and Training

Our implementation with athenahealth was less than smooth. Things were choppy on the EMR side in...

Jan 2023
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Manager

Functionality and Upgrades

The reporting in the product is cumbersome to generate. There are two different ways to generate...

Jan 2023
||
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CEO/President

Relationship

athenahealth is responsive. They know that they have a lot of internal coordination problems, they...

Jan 2023
||
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CEO/President

Other Observations & Comments

The product has integration with a number of other services and vendors' products. athenahealth's...

Jan 2023
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CEO/President

Win/Loss - Why they were selected (by current clients)

I looked at several vendors when we were considering a new EHR, and athenahealth's solution had the...

Jan 2023
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Manager

Functionality and Upgrades

On the provider side of things, the system is a bit cumbersome, but every system for providers is...

Jan 2023
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Manager

Other Observations & Comments

With every EMR, there is initially a lot of work to get the chart the way we want it. Our doctors...

Jan 2023
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Manager

Functionality and Upgrades

I like that the system is easy to use. Everything is in the system, so it is easy to manage, look...

Jan 2023
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Manager

Service and Support

It is hard to get ahold of someone who will help get things solved every single time we call to have...

Jan 2023
||
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Director

Functionality and Upgrades

Every EMR has something that people don't like about it, but athenahealth's EMR works pretty well...

Jan 2023
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Director

Interfacing and Integration

The struggle that we have with the system is that we have other third-party partners, and it would...

Jan 2023
||
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Director

Functionality and Upgrades

One thing about the system that I don't love is the new beta function that it has for scheduling....

Jan 2023
||
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Director

Relationship

The vendor keeps their promises, but it takes a long time for them to make those promises happen....

Jan 2023
||
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Manager

Relationship

athenahealth keeps promises to the best of their ability. There are always some glitches and things,...

Jan 2023
||
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Manager

Functionality and Upgrades

I have worked with another EHR, and athenahealth's EHR has a lot less clicking. We are able to...

Jan 2023
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Manager

Functionality and Upgrades

I would like for the system to have easier access to outside medical records. We have an issue with...

Jan 2023
||
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CEO/President

Implementation and Training

The implementation of athenaClinicals was well thought out and well orchestrated.

Jan 2023
||
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CEO/President

Implementation and Training

athenahealth’s training is good. There is always room for improvement, but it was really good.

Jan 2023
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CEO/President

Implementation and Training

athena seems to be on top of integration. That doesn’t mean that integrations always go well, but it...

Jan 2023
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Manager

Service and Support

There are a few items that the vendor just can't seem to really fix. We have also been really...

Jan 2023
||
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Manager

Other Observations & Comments

We have actually been pretty happy with the updates that athenahealth has made. The vendor is...

Jan 2023
||
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Manager

Functionality and Upgrades

One issue we see with the EHR is that when we are generating patient cases, we have to copy the case...

Jan 2023
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Manager

Functionality and Upgrades

The reminder calls within the EHR drop off sometimes, and there is no way that we can really control...

Jan 2023
||
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Manager

Relationship

We had a representative who was really good, and when they transitioned away, we got someone else,...

Jan 2023
||
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Manager

Other Observations & Comments

We are having some claims processing difficulties, but otherwise, the EHR and PM systems have been...

Jan 2023
||
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Manager

Service and Support

athenahealth's system is pretty easy to use and learn. Being able to reach out to the support people...

Jan 2023
||
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Director

Interfacing and Integration

Out of all the EHR systems we have utilized, athenahealth's system has been the best, hands down,...

Jan 2023
||
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Director

Functionality and Upgrades

The main thing athenahealth needs to do to improve is to roll out new updates, specifically when it...

Jan 2023
||
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Director

Implementation and Training

We did not have training at our facility at the beginning with athenahealth. They had a good video...

Jan 2023
||
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Director

Implementation and Training

We implemented a new program with athenahealth, and that was great.

Jan 2023
||
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Director

Service and Support

athenahealth’s support people are very good and very helpful. If they do not have the answer, they...

Jan 2023
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Director

Relationship

There have been a lot of changes in management from athenahealth. We are happy that the changes...

Jan 2023
||
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Manager

Relationship

athenahealth didn't really promise me anything. I can't think of anything that the vendor told me...

Jan 2023
||
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Manager

Relationship

I think the person at athenahealth who was in charge of our account is no longer with the company,...

Dec 2022
||
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Manager

Functionality and Upgrades

athenahealth's system has a nice flow from the check-in piece to the clinical piece to the check-out...

Dec 2022
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Manager

Service and Support

The biggest issue we are having with athenahealth is the support. Before, the vendor had a much...

Dec 2022
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Manager

Implementation and Training

In the beginning, athenahealth’s training was great, but there is really no ongoing training. They...

Dec 2022
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Manager

Functionality and Upgrades

I don’t think athenahealth delivers anything new per se, but they do upgrades. However, there are...

Dec 2022
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Manager

Functionality and Upgrades

With the product, it is easy to see all our doctors’ schedules for a particular day. The system is...

Dec 2022
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Physician

Service and Support

athenahealth has done what I expected them to do. They gave us a little more personal support at the...

Dec 2022
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Physician

Interfacing and Integration

athenahealth’s implementation services are pretty good but not the best. The initial training could...

Dec 2022
||
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Physician

Functionality and Upgrades

It would save a lot of time if I could scan patient data into the EHR rather than having to type it...

Dec 2022
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Physician

Functionality and Upgrades

athenahealth is coming up with new technology as fast they can. They are keeping up, and they have...

Dec 2022
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Physician

Functionality and Upgrades

athenalhealth's EHR is a more logical system for medical record keeping than any other EHR I have...

Dec 2022
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Manager

Functionality and Upgrades

athenahealth's system doesn’t always attribute the payments that we collect in the office for a...

Dec 2022
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Manager

Technology

The reliability of the system is pretty good. It doesn’t crash very often, if ever. There are no...

Dec 2022
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Manager

Other Observations & Comments

We don’t receive training from athenahealth at this point, but the upgrades don’t really require...

Dec 2022
||
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Manager

Relationship

We keep reporting certain issues to athenahealth, and they never get fixed. Recently, some reminder...

Dec 2022
||
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Manager

Functionality and Upgrades

I like the system's billing piece; it is very self-explanatory.

Nov 2022
||
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Physician

Functionality and Upgrades

athenahealth's product is very clinically intuitive. As physicians, we do not want to be looking...

Nov 2022
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Physician

Implementation and Training

The ongoing training from athenahealth is excellent. When we first started, and as we got more and...

Nov 2022
||
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Physician

Interfacing and Integration

The functionality for exporting charts in the product is great, and I love it. That functionality is...

Nov 2022
||
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Physician

Functionality and Upgrades

I want to see a confirmation in the system when I have finished a task, and the system won't let me...

Nov 2022
||
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Physician

Other Observations & Comments

athenahealth is very good. They are almost too good because we are very basic. I want to be able to...

Nov 2022
||
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Physician

Service and Support

Anyone on our staff can call athenahealth and ask for help whenever they need to. We can call and...

Nov 2022
||
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Physician

Lessons Learned

I always recommend athenahealth's product. If there is a practice that is struggling, it is because...

Nov 2022
||
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Manager

Service and Support

athenahealth's system is very user friendly. The vendor's customer service is above standard. We get...

Oct 2022
||
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Manager

Implementation and Training

The education and training need to be more specific. There may be a dozen different ways to navigate...

Oct 2022
||
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CEO/President

Service and Support

We avoid calling athenahealth almost at all costs. Calling the vendor is just so time consuming, and...

Oct 2022
||
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CEO/President

Functionality and Upgrades

athenahealth could invest a lot more in the design of their product, especially when it comes to...

Oct 2022
||
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CEO/President

Other Observations & Comments

The vendor is responsive and reliable. They are great. I am really familiar with their competitors....

Oct 2022
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CEO/President

Relationship

athenahealth’s architecture allows them to gather a lot of data from across the country, but the...

Oct 2022
||
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CEO/President

Sales and Contracting

athenahealth’s lack of ability to keep their promises has been a complaint of ours since we started...

Oct 2022
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CEO/President

Service and Support

For a while, reimbursements went through to the bank and then went right back to the athena account....

Sep 2022
||
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CEO/President

Functionality and Upgrades

Prescribing controlled substances fails almost half of the time. The process at the end of writing a...

Sep 2022
||
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CEO/President

Functionality and Upgrades

I went to athena thinking that things would be better. There is always at least one thing that is a...

Sep 2022
||
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CEO/President

Functionality and Upgrades

Recently, I have been losing more chart notes. The notes just don't show up. Once in a while, they...

Sep 2022
||
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CEO/President

Service and Support

It is hard to get access to knowledgeable people. When I call athena, they are very hard to...

Sep 2022
||
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CEO/President

Implementation and Training

Things have been very frustrating, and the system was very hard to learn during the first six...

Sep 2022
||
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Manager

Lessons Learned

My suggestion for anybody going on athenahealth's system is to make sure that their organization has...

Sep 2022
||
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Manager

Functionality and Upgrades

The product is very user friendly from a clinical standpoint. We don't need a lot of training to be...

Sep 2022
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Manager

Service and Support

Probably the only bad thing about athenahealth is the vendor's customer service and the process of...

Sep 2022
||
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Manager

Functionality and Upgrades

The system is not very easy to read. I can read the system fine because I have been in healthcare...

Sep 2022
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Manager

Functionality and Upgrades

We have an issue with the number of clicks required to redo a claim. Changing a claim takes forever....

Sep 2022
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Manager

Functionality and Upgrades

I would love the system to be streamlined. When we have multiple line items and need to void all of...

Sep 2022
||
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Manager

Relationship

athenahealth doesn’t keep all of their promises. Our account managers change nonstop. The vendor...

Sep 2022
||
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Manager

ROI / Cost

athenahealth nickel-and-dimes us to death. They also charge us an arm and a leg for their products....

Sep 2022
||
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Manager

Win/Loss - Why they were selected (by current clients)

Purchasing the athenahealth product was the best decision I made during our opening process. It...

Aug 2022
||
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Manager

Implementation and Training

It would have been very helpful for us to see the end result of the system to better understand why...

Aug 2022
||
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Manager

Service and Support

We have the help desk at athenahealth and we have our project manager. However, the project manager...

Aug 2022
||
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Manager

Functionality and Upgrades

athenahealth tries to keep all of their promises. We are very self-sufficient, but there are some...

Aug 2022
||
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Manager

Service and Support

Not every customer service manager at athenahealth is quite the same caliber. We are a very...

Aug 2022
||
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Manager

Implementation and Training

When a practice first onboards athenahealth's system, it requires a lot of work and effort, and that...

Aug 2022
||
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Manager

Functionality and Upgrades

Once someone gets to know the system, it is good. It is pretty usable. I don't see athenahealth...

Aug 2022
||
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Manager

Lessons Learned

If athenahealth were nickel-and-diming me, I would have ripped the system out ages ago. I need to...

Aug 2022
||
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Manager

Implementation and Training

athenahealth doesn't provide any ongoing training. They have resources, which are good, but I would...

Aug 2022
||
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Manager

Service and Support

athenahealth’s ongoing phone or web support is not as good as it used to be.

Aug 2022
||
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Manager

Other Observations & Comments

Using athenahealth's system on the back end to help us be very productive is helpful. We made the...

Aug 2022
||
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VP/Other Executive

Relationship

I am part of a hybrid practice with unique specialties, and there isn’t an EMR that is all inclusive...

Aug 2022
||
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VP/Other Executive

Sales and Contracting

When we went live with the EHR portion, things were pretty rocky. The people on the sales side of...

Aug 2022
||
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VP/Other Executive

ROI / Cost

Our invoicing is very clear. athenahealth does not charge us for things that we didn't agree to and...

Aug 2022
||
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VP/Other Executive

Service and Support

We have quarterly calls, and the vendor escalates things as needed, and that is helpful.

Aug 2022
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Analyst/Coordinator

Service and Support

When I call athenahealth for help with issues, the support staff is very focused on troubleshooting...

Aug 2022
||
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Manager

ROI / Cost

Overall, we have been very happy with athena and have had no unexpected costs.

Aug 2022
||
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Manager

Functionality and Upgrades

I get emails from athena about changes that are coming. Every once in a while, we log on and things...

Aug 2022
||
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Manager

Implementation and Training

I don't know that we have ever done any training since the original onboarding, but the original...

Aug 2022
||
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Manager

ROI / Cost

We have had some issues, and athena has always solved them. The people we reach out to for support...

Aug 2022
||
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Manager

Implementation and Training

I guess athenahealth was going to do a train-the-trainer model, but that was not able to happen in...