athenaClinicals Commentary

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The support is great. I get a lot of benefit from athenahealth. athenaClinicals is to the point....

We've had on-site trainers for different go-lives over the past several years. Some are awesome....

The e-learning has had some improvements, but there is still room for improvement. It can be...

When athenahealth does their updates, a constant improvement seems to be the way that the chart is...

athenahealth is definitely making some improvements, but there are certain things where, for...

We shouldn't have to request that our contacts escalate something so much when it seems like the...

We should have the ability to hide a few things that we're not using or the ability to edit it in a...

There's a little room for improvement on the back end from the administrative side of things in...

athenahealth is like Apple, where you have to pay all this money for your iPhone, and then you have...

Working with athenahealth is sometimes challenging. With the first-tier support team, when we are...

I recently sent people to superuser training, and while they did learn a lot, they said it was...

Navigating through the left-hand navigation tool is very straightforward. That's something that our...

The user experience in creating accelerators makes it easier to improve and speed up documentation...

It's challenging to try to identify and troubleshoot when something that somebody else has built is...

There could be improvements in documenting patient cases, which are telephone encounters. The way...

athenaClinicals is fairly easy to use. athenahealth is adding features that are being requested,...

athenahealth's support is okay, but if we are having an issue or need a change looked at, they're a...

There is more that athenaClinicals could do, but history has shown that athenahealth partners with...

I'd like to see athenaClinicals interface better with non-athenahealth EHRs. I'd also like to see...

athenahealth will always be at the top of our considerations just based on our model and how we...

The training for athenaClinicals is very generic. It is perfectly fine for showing us how to...

There was a period of time during the pandemic when athenahealth had to reallocate resources; they...

The biggest benefit to athenaClinicals that we see is the ability to scale. Being able to support,...

athenahealth has several updates. They have bimonthly and triannual updates, and those are all...

We've been on athenaClinicals for a long time, and I absolutely love it. I love the ease of use and...

In the past, when we did an upgrade with our previous EHR, there were things that quit working or...

Something athenahealth does that has been essential for us to have a much smoother operation is that...

What I like about athenahealth is that we pay for one thing. With our previous EHR, we would have...

I would highly recommend athenahealth. I have no complaints, and the product only gets better. They...

We hosted our own servers with our previous EHR, and our issue was that our servers reached the end...

We are very early on in our AI progress, but AI holds some genuine promise to help doctors with the...

We would like to see athenahealth improve their ability to track and scan injectables, and we would...

We've been on athenaClinicals for nine years, but as part of an organizational shift, we had to...

Some of the things in athenaClinicals are just hardwired, and the vendor doesn't allow things to...

I actually like athenahealth’s road map and where they are going. They try to keep up with what is...

I don’t understand why athenahealth is taking a percentage of our value-based care initiative on top...

I turned on online scheduling in athenaClinicals, and I’m doing a lot of validation to make sure...

When I do open a ticket with athenahealth, I want answers, and I want the right person who is going...

Other than the Medicare Annual Wellness Visit for our elderly population, athenaClinicals provides...

I understand how the computer logic behind EHRs works, and when I call athenahealth's support, I’m...

athenahealth tries in terms of the partnership. We have regular calls, and our representative is...

I'd love to see functionality from one of our ambient solutions natively in athenahealth. That...

When we were considering athenahealth, we really looked to see who the players were in the market...

The ambient dictation piece is clearly an area that athenahealth is beginning to play in. They have...

athenahealth updates the system three times a year, and I feel that they evolve with the industry....

Everybody I've talked to or met from athenahealth, including the account representatives and even...

athenaClinicals is user friendly in that everything is laid out in a step-by-step manner. If there...

We have been trying to get a program off the ground with athenahealth to increase the continuity...

athenahealth's support is really good. They do a great job of resolving any issues we open with...

With athenaClinicals, athenahealth is really strong in handling updates and keeping the product in...

athenahealth's strengths are continuity and consistency across the board. We can rely on the regular...

If we have a finite issue with athenaClinicals, sometimes we're fighting to find a workflow that...

athenahealth is a really strong vendor and has done a great job of making sure athenaClinicals is...

athenahealth's pricing model is based on a percentage of revenue, so the charge is always variable....

We've been with athenahealth for so long, and we're such a large customer, so we do a lot of the...

athenahealth does phenomenally well on the revenue cycle side. We want the vendor to make the system...

athenahealth has improved significantly in terms of understanding that they need to develop and...

We've actually met with athenahealth about how they could improve. We have a large behavioral health...

I have not looked at an EHR or a PM solution in 15 years. As far as I'm concerned, athenahealth...

Our current athenahealth account representative has been excellent. They meet with us monthly,...

I like almost everything about athenaClinicals. The system is very easy to use overall. It's easy...

We are an FQHC, and athenahealth has a program geared toward FQHCs, so that works well for us. We...

My main issue is with the reporting, and that is my area of focus. Sometimes it can be difficult to...

In terms of having one of the top products out there, athenahealth is doing a pretty decent job....

athenahealth is forward thinking but slow to implement. I'd like to see some more AI-related...

athenahealth’s support is not great. I think the vendor is still doing support overseas, so we're...

I'd like athenahealth to consider the product a little more, including the way we need to get...

athenaClinicals' biggest strength is the flexibility when we input patients' clinical information....

athenahealth is definitely the most transparent EHR company we have come across. They also keep up...

There's a big push for referrals to be automated, but I don't have any recommendations for...

We are very satisfied with athenaClinicals. The vendor could reduce the cost. Because we have so...

athenaClinical's capabilities are a thousand times better than some of the options out there....

We have had problems with being nickel-and-dimed by athenahealth for expenses that we didn't expect.

athenahealth's training was good. They had people who did group training based on different roles,...

athenahealth has a ticketing system that is fairly good. Their response time is sometimes 24 or 48...

athenahealth was very much engaged in the beginning, but they have fallen off a little bit. The CSM...

What really brought us to the conclusion that we wanted to go with athenahealth was their...

I would probably buy athenaClinicals again, with some caveats. A team helped us through our...

athenahealth does three updates each year, and if there's a bug or something, they fix that right...

The training for the solution is self-service, so what we put into it is what we are going to get...

It is hard to move EHRs, so unfortunately, athenaClinicals is part of our long-term plan. The amount...

athenaClinicals is very simple and easy to understand. The GUI is very simple and straightforward....

The vendor has addressed every issue that we have had. Even if they take longer than normal, we...

athenaClinicals is a much more complex program to train on, and the vendor's support is more...

It feels like the gap between where we are with athenahealth and what I see in other practices has...

athenahealth is generally responsive, but their support can be slow. When I say slow, I am not...

I do not like the way athenahealth charges. Their licensing and pricing model is convoluted, and...

athenahealth’s marketplace is a real game changer. The problem with many EHR vendors is that instead...

We selected athenaClinicals because it best aligned with our ambulatory strategy and enterprise...

We faced significant challenges during the sales process of athenaClinicals. The vendor made several...

athenahealth needs to improve how they offer features and functionality to end users. They have a...

The vendor's product support is lacking and needs a significant overhaul. Their customer support...

The vendor's SaaS model is a major advantage because it eliminates the need for us to maintain...

athenaClinicals is very user friendly, and our providers are happy with it. However, athenahealth's...

athenaClinicals does well as an independent ambulatory solution. The vendor's support people are...

We chose athenaClinicals because athenahealth had more functionality and capability and because the...

athenaClinicals is easy to use and navigate. athenahealth has a vision. They are all about AI, like...

For providers, from a documentation perspective, athenaClinicals is at the top. All our providers...

There is a lot that needs improvement with athenaClinicals, but athenahealth is working on it. They...

athenahealth’s customer service representatives don’t have the level of knowledge my team has....

Having everything in one system is easier for the staff. We want to get everything moved under...

When athenahealth updates athenaClinicals, we are not always excited about the updates. But other...

From the clinical and billing side of things, athenaClinicals is great. I have only used a few...

When we are constantly trying to reach out to athenahealth, especially the web support, via opening...

We have to contact athenahealth. There was an issue recently with the service and our computers...

Our customer success person is very involved. If we ask them a question, they are very responsive.

We are on an athenahealth system that was grandfathered in. So it is the basics of the basics. A lot...

The system works the same as any EMR. If it is used appropriately, we get our money’s worth, and it...

athenaClinicals still has room for growth when supporting organizations that are shifting toward...

athenaClinicals has done a great job of providing strong value with many advanced features. Compared...

athenahealth is hands-on and offers a lot of assistance. We have a really good customer account...

We use some third-party solutions instead of ones from athenahealth for certain services because the...

The athenaClinicals' strengths include its intuitive design and ease of use. It is a user-friendly...

athenahealth gives great clinical support. If an issue is affecting patients, then we get all hands...

athenaClinicals is a solid, stable product. It is a little complex, but it works when users know how...

athenahealth keeps coming out with new things that are free and that replace something that we...

The web support ticketing solution is very frustrating. I submitted a ticket asking somebody on...

Our dental system, which is integrated with athenaOne, wasn't fully integrated. It is not that...

A lot of times, we get alerts from athenahealth that don't mean anything. The alerts just say that...

For the next several years, we will still be on athenaClinicals. It is way too expensive to switch...

athenahealth provides a ton of videos that we can go out and look at and review. They also offer...

We actually have too much information coming in, and that is the problem. With the type of facility...

Everything we want outside of what is not in the base package has a cost. athenahealth tries to...

Some partners work well with athenaClinicals, but some things are a little more difficult or...

The main reason we are moving away from athenaClinicals is that we wanted to be on the same system...

athenaClinicals is very intuitive. In terms of searching for things in the system, it learns our...

athenahealth’s frontline support is what lacks the most. Our customer service managers are good, and...

athenaClinicals has its quirks, but overall, it functions well. Its biggest strength is the ease of...

There is a lack of knowledge in athenahealth’s customer support when we need things to be a certain...

athenahealth has a really cool training area we can go to and send staff members to if they need...

athenahealth could look at improving their actual reporting in athenaClinicals to be a little more...

athenahealth has a lot of work to do on their patient portal. We get a lot of patient complaints on...

athenaClinicals is the first EMR I have worked with that I never get complaints from my providers...

Upgrades are managed by athenahealth. They send out PowerPoints and videos to help train staff...

We moved from multiple systems to athenahealth's product several years ago, and it has simplified...

We use a third-party telehealth platform because we weren't satisfied with athenahealth's platform....

athenahealth has a self-serve API process that makes connecting to other systems fairly easy.

Barring any significant issues, I think we will be on athenaClinicals for a while. It is too...

athenahealth has a bit of AI with authorizations, but they are leveraging their own team to provide...

We recognize that athenahealth is a large entity supporting competing priorities, but we have been...

athenaClinicals helps us with MIPS and various things, but it is still incredibly expensive.

If we had to make the decision again, we would probably stick with athenahealth. For the specialty...

athenahealth’s support has gotten better over the years, and they are very good and proactive with...

Sometimes, athenahealth will make a change to the way that the application looks, and it won't be...

athenaClinicals could probably improve a bit with some AI functionality, like the ability to use...

I think athenahealth keeps promises. Some development timelines have gotten sidelined a little, but...

I would like to see a little more customization. I understand the system can't be fully...

athenahealth’s support is very inconsistent. Sometimes we can get great support from them. Other...

I would say I like the intuitiveness of athenaClinicals, at least on the clinical side. In the...

We went to the athenahealth EHR system and are continuing to review workflows and processes to...

athenahealth is in a precarious place because we are not like a typical doctor's office, and we...

When we implemented the system, the training was there, and people came on-site. But with any...

The athenahealth EHR is a little tricky for users. Sometimes the issue is not necessarily the...

We have had a lot of issues and roadblocks with athenahealth's EHR because we are trying to...

I like athenahealth’s quality reporting aspects, like the management of the data in terms of doing...

I like athenaClinicals. It works really well for me in terms of data organization, note writing, and...

I used to have another EHR, but athenahealth has such a better one. I wouldn't consider any vendor...

We have a customer satisfaction manager who is pretty good at looking into things when we report...

athenahealth does do updates in a timely manner, and as far as I'm aware, they keep their...

athenahealth's support is awful. A lot of the time, when we report a problem, the support people...

athenaClinicals is easy for people to learn. As we bring on new providers or groups that have not...

athenaClinicals is aesthetically pleasing; it eases the user just by looking at it. It doesn't look...

There is an additional fee with athenahealth's ambient AI solution. Our providers would like that...

I would like to see improvements in the Interface Message Queue Manager. That is where athenahealth...