athenaClinicals Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 5:54:11 PM and Model.EvProductId = 1873

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Physician

Functionality and Upgrades

The providers would love to switch systems, but I don't know whether the powers that be are willing...

Sep 2020
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Physician

Service and Support

athenahealth's training process is not good. When we went live, they came on-site to help us learn...

Sep 2020
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Physician

ROI / Cost (care and feeding)

I don't know about athenahealth's charging model. We pay them a percentage of our collections. If we...

Sep 2020
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CEO/President

Future Outlook

We would like to get rid of athena and some of our other vendors and have one EMR. We are looking...

Aug 2020
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CEO/President

Functionality and Upgrades

The system has met our needs. It has helped us get by in terms of getting good data from the ACO....

Aug 2020
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Manager

Relationship

athenahealth is a little slow in terms of delivering new technology. When we require executive...

Aug 2020
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Manager

Service and Support

athenahealth does a really good job of changing as things change. They have been really great in...

Aug 2020
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VP/Other Executive

Technology

athenahealth is a good group, and they do a good job. I still feel that a number of their processes...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

People that have athenaClinicals aren't going to change, but there is just a lot of clicking that...

Aug 2020
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Director

Functionality and Upgrades

athenahealth definitely has to improve their tangible outcomes because the outcomes aren't always...

Jul 2020
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Director

Other Observations & Comments

It is hard to say whether I would purchase the system again because I can't compare it to anything....

Jul 2020
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Director

Functionality and Upgrades

The system works in the way it is supposed to work, but there are a lot of things that could...

Jul 2020
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Director

Functionality and Upgrades

The athenahealth system is easy to use and very easy to learn.

Jul 2020
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Director

Service and Support

athenahealth always wants us to call the customer service department, and we cringe because we...

Jul 2020
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Director

Relationship

We regularly meet with our account manager to discuss issues or new products that the vendor may...

Jul 2020
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CEO/President

Functionality and Upgrades

The vendor is horrible at the quality process. They need to improve the quality collection, quality...

Jul 2020
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Director

Functionality and Upgrades

I would not give the vendor a high rating for delivering new technology to meet our needs because of...

Jul 2020
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Director

Other Observations & Comments

The vendor has a telemedicine solution in beta testing that we can participate in, but the vendor...

Jul 2020
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Physician

Service and Support

The vendor has tried to help us through the pandemic by upgrading templates and diagnosis codes. I...

Jun 2020
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Physician

Functionality and Upgrades

As of late, the vendor has seemed to be coming out with more updates that are end-user friendly. The...

Jun 2020
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Physician

Other Observations & Comments

I would tell others that are looking at athenaClinicals to make sure that they are fully aware of...

Jun 2020
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Physician

Functionality and Upgrades

I have gotten pretty good at changing platforms, but the change to athenaClinicals has been the most...

Jun 2020
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Physician

Functionality and Upgrades

When I first started with athenahealth, the CEO said that all EMRs were bad and that he wanted...

Jun 2020
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Physician

Future Outlook

athenaClinicals is part of my end-of-the-road plans. I won’t make a change before I retire.

Jun 2020
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Physician

ROI / Cost (care and feeding)

One of the things that attracted us to athenahealth was the fact that they don’t nickel-and-dime. We...

Jun 2020
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Physician

Functionality and Upgrades

athenahealth rolls out technology that is half baked and doesn’t work well. Getting all the bugs out...

Jun 2020
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Physician

Relationship

If I am having a problem with athenaClinicals, it is usually while I am dealing with a patient. The...

Jun 2020
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Physician

Future Outlook

I am getting my money’s worth with athenahealth because when I signed up, the vendor charged me a...

Jun 2020
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Physician

Implementation and Training

Whether people start from scratch with an EMR or move from one to another, there is a period where...

Jun 2020
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Physician

Functionality and Upgrades

End users are never consulted for any platforms. There are three pillars of EMRs, and one is...

Jun 2020
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Physician

Functionality and Upgrades

A lot of things in an EMR are redundant, and some things are just plain incorrect. Another big...

Jun 2020
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CFO

Other Observations & Comments

From the clinicians' standpoint and in terms of the charting and documentation, athenaClinicals is...

May 2020
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CFO

Relationship

We noticed a change in athenahealth’s culture since their leadership switched out. Before the...

May 2020
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CFO

Other Observations & Comments

If I had to put money on whether or not we would work with athenahealth in the long term, I would...

May 2020
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VP/Other Executive

Service and Support

athena embedded a FaceTime application into their mobile version of athenaClinicals for the...

May 2020
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VP/Other Executive

Relationship

In our experience working with athena, they keep all their promises. athena tells us what they can...

May 2020
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VP/Other Executive

ROI / Cost (care and feeding)

athena has to make money, so they have to charge for their services and applications, but they are...

May 2020
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VP/Other Executive

Interfacing and Integration

athenaClinicals really does work well. It supports our integration goals very well. And it is easy...

May 2020
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VP/Other Executive

Service and Support

We are lucky with athena’s support. Everybody is different in athena. If we talk to enterprise...

May 2020
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VP/Other Executive

Relationship

We never want to say that the platform is perfect. But we would very likely recommend the system....

May 2020
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Manager

Interfacing and Integration

There are moments where athenahealth could do a better job of doing certain things when it comes to...

May 2020
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Manager

Relationship

athenahealth strives to meet our needs. We are a very large and complex organization, so sometimes...

May 2020
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Manager

Service and Support

athenahealth tries to be on the cutting edge, meet the needs of the doctors, and improve the...

May 2020
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Manager

ROI / Cost (care and feeding)

We get what we pay for. I don’t know all of our contractual details, but based on the amount of work...

May 2020
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Manager

Functionality and Upgrades

I am notorious for saying that, if it were up to me, I would have everybody on athenaClinicals. I...

May 2020
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CIO

ROI / Cost (care and feeding)

On the clinical side, the physicians really like athenaClinicals. It is a very good product and is...

Apr 2020
(1)
 Helpful

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CIO

ROI / Cost (care and feeding)

If the decision were up to me, I would change out athenaClinicals because it is expensive. Our...

Apr 2020
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CIO

Other Observations & Comments

athenahealth is now owned by some investment outfit. I am not sure what they are going to do to the...

Apr 2020
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VP/Other Executive

Other Observations & Comments

The providers love the product. If I had the option to keep the product and get rid of the collector...

Apr 2020
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VP/Other Executive

Relationship

athena has sent updates and has been flexible with us during the COVID-19 crisis. I don’t have any...

Apr 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

With the way things stand, I would not buy the product again. That is hard for me to say because it...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

I like that athenaClinicals is cloud based. I can access the system from anywhere as long as I have...

Apr 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I wish that athenahealth would build their own bolt-on systems for the EMR or at least add the...

Apr 2020
 Helpful

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Manager

Future Outlook

athenaClinicals is really user friendly, but there are things that we can't do. The patients can't...

Apr 2020
 Helpful

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Manager

Relationship

I don't like that the vendor goes into our table space and makes changes without letting us know....

Apr 2020
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Manager

Functionality and Upgrades

The system is super easy to use. Providers that come over are always nervous about using...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor is working their way up, but there are a few different functions that are cumbersome. If...

Apr 2020
 Helpful

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Manager

Service and Support

The vendor's support people answer when we call, but the information that they give us isn't...

Apr 2020
 Helpful

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Manager

Relationship

The vendor isn't proactive with certain things. When the system goes down, it takes forever for us...

Apr 2020
 Helpful

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Manager

Relationship

It is nice to see that our executive sends letters and gives updates about what is going on. The new...

Apr 2020
 Helpful

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Manager

Relationship

When we first got the system, we were enrolled in a certain program, and we asked the vendor for...

Apr 2020
 Helpful

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Manager

Future Outlook

I would 100% buy the product again. The athena product is certainly part of my long-term plans. I...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

The doctors would kill me if I scored the product too high on quality measures. The product is...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

Back in the day, physicians could click a button at the top of the screen for their speciality....

Apr 2020
 Helpful

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Manager

Implementation and Training

There is training, but it is very hard to figure out how what we learn is going to apply to our...

Apr 2020
 Helpful

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Manager

Interfacing and Integration

Once we get on the books, connecting to the system that we need to is a great process. Our problem...

Apr 2020
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Manager

Relationship

New functionality is always coming down the line with athenaClinicals, but hospitals that ask for...

Apr 2020
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Manager

Service and Support

I sometimes feel like athena doesn't even read our ticket requests. If they don't understand us,...

Apr 2020
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Manager

ROI / Cost (care and feeding)

athena is way expensive. They are no more expensive than anybody else. They are not pricing...

Apr 2020
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Director

Functionality and Upgrades

Our experience with athena has been very positive. There is a proven way of doing things on the...

Apr 2020
 Helpful

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Director

Service and Support

The vendor doesn't keep their promises. I say that because they guaranteed that the solution could...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

The initial implementation was good. athena gives out a lot of information leading up to our...

Apr 2020
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Director

Interfacing and Integration

The vendor is very good at working with other vendors and bringing on partners to get their product...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

The system is super easy to use. The product's functionality meets all of my needs. athena does...

Apr 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I would say that we definitely have received our money's worth. I don't know how much money we...

Apr 2020
 Helpful

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Director

Service and Support

Everybody gets the same basic product. It helps to think of the product as a template. If the...

Apr 2020
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Manager

Functionality and Upgrades

The solution is extremely easy for me to use it, and it does what I want it to do.

Apr 2020
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Manager

Functionality and Upgrades

I would like to have an interactive risk score that we can choose, not one that athena has built. I...

Apr 2020
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Manager

Functionality and Upgrades

I do clinical data exportation, and athena doesn’t do that for all the payers that I need them to do...

Apr 2020
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Manager

Functionality and Upgrades

The solution does just about everything I want it to do, but sometimes we have to export clinical...

Apr 2020
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Manager

Relationship

athena is not proactive with me. I had to figure out how to pull reports by myself, and then over a...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We don’t really have any plans to switch from athenahealth. There are always frustrations when...

Apr 2020
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