athenaClinicals Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Relationship

We have a fair amount of interaction with the vendor. We have contact with them when there are...

Jun 2024
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Manager

Product

We are pretty happy with the product. When the doctors dictate their notes into athenaClinicals,...

Jun 2024
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COO

Loyalty

One of athenahealth's big weaknesses is keeping up with how fast technology is changing. AI is a...

Jun 2024
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COO

Product

athenaClinicals’ big strength is that it is easy to use for physicians and providers who are...

Jun 2024
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Manager

Loyalty

Until recently, the system's previsit process was notoriously horrible and didn't meet its purpose,...

Apr 2024
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Manager

Operations, Product

athenahealth is pretty proactive, and their system is easy for end users. It isn't overly...

Apr 2024
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Manager

Operations, Product

There are a lot of ways that athenahealth could improve their documentation so that providers...

Apr 2024
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CEO/President

Product, Value

The highlight with athenahealth is that they wick off a lot of the easier tasks that cost...

Apr 2024
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CEO/President

Relationship

We have a direct connection to athenahealth if we have to vent, and that is really good. I think a...

Apr 2024
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CEO/President

Loyalty, Product

athenahealth has global updates. With updates of other systems, customers are on different versions....

Apr 2024
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CEO/President

Relationship

I think the only area that frustrates us a little is that athenahealth tends to try to do more...

Apr 2024
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Director

Culture, Relationship

We had an ask for athenahealth a long time ago, and it still has yet to be handled. They didn't...

Apr 2024
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Director

Culture

One of the reasons we like athenahealth is that their model is to get a portion of our income, so...

Apr 2024
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Director

Operations, Product

athenaClinical’s biggest strength is interconnectivity with everything else. We have many interfaces...

Apr 2024
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Director

Loyalty, Product

Probably the biggest thing I would improve with athenahealth is that it is so hard to get changes...

Apr 2024
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Analyst/Coordinator

Value

It was disappointing that athenahealth was charging a separate fee for telehealth. We would have...

Apr 2024
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Analyst/Coordinator

Loyalty, Operations

athenahealth is coming out with new functionality for their scheduling platform, and they don’t have...

Apr 2024
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Analyst/Coordinator

Loyalty, Relationship

Our relationship with athenahealth has gone stale. The same things hurt over and over, and there are...

Apr 2024
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Director

Product

We have to use another solution’s reports to get information, patient information, or trends on who...

Apr 2024
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Director

Product, Value

I absolutely would not buy athenaClinicals again. Most of the department heads would not. Only the...

Apr 2024
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Director

Relationship

If we ask athenahealth a question, it just stays out there in binary heaven, and they just hope we...

Apr 2024
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Director

Relationship, Operations

When athenahealth was here for the installation, we asked a question, and they still have not...

Apr 2024
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Director

Product, Value

athenaClinicals is really a billing program. It was started in physician clinic offices to recapture...

Apr 2024
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Director

Relationship, Operations, Product

I honestly can't think of anything that is better with athenaClinicals, and when we need to fix...

Apr 2024
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Director

Product, Value

In athenaClinicals, we have to put the same orders in three different times. For order number one,...

Apr 2024
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Director

Product

We have had athenaClinicals for years and have seen no improvements. The system is as bad as it was...

Apr 2024
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Director

Operations, Product

In athenaClinicals, the pharmacy department puts in most of the orders. After hours, the nurses do...

Apr 2024
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Director

Operations, Product

As far as the athenaClinicals integration goes, when we went live, the interface hadn't even been...

Apr 2024
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Director

Product

I would like to be able to run reports in athenaClinicals. I would like easier accessibility to the...

Apr 2024
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Director

Product

I would love for athenaClinicals to delete the redundancy and do things in order entry. The process...

Apr 2024
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Director

Product

athenahealth doesn’t want anything printed. If we want to print something in the system to lay it...

Apr 2024
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Director

Relationship, Product

With athenaClinicals, if we want anything, we almost have to call the IT team; if we want to know...

Apr 2024
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Director

Product

In athenaClinicals, we can’t even modify an order. That is one of the biggest things. If we put in a...

Apr 2024
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Director

Product, Value

athenaClinicals cuts on in the morning, and that is about it. I cannot say a single thing that it is...

Apr 2024
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Director

Relationship, Operations, Product

athenahealth has updates quite regularly. They will cue us to review the updates. When we get ready...

Apr 2024
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Director

Operations

For training, athenahealth came and spent a week with us. They had department meetings once a day,...

Apr 2024
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Director

Operations

The only way athenaClinicals was promoted to the pharmacy side was because one of athenahealth’s...

Apr 2024
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Director

Loyalty, Value

athenahealth absolutely charges for every little thing, and the charges keep going up. We switched...

Apr 2024
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Director

Loyalty, Product

If we don't put the allergies in athenaClinicals when the patient first comes in and we put in all...

Apr 2024
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Manager

Operations, Product

Our staff loves athenaClinicals. It is just very user friendly. When new releases come out,...

Apr 2024
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Manager

Product

The only big problem that we have with athenaClinicals is integration with other systems at our...

Apr 2024
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Manager

Operations

Our athenaClinicals training was not what we had envisioned. We were told that we would have a team...

Apr 2024
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Manager

Culture

athenahealth keeps their promises, but then we find out there are price tags to some of those promises....

Apr 2024
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Manager

Relationship

One of the things we like about athenahealth is that they listen to feedback and suggestions. Anyone...

Apr 2024
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Manager

Relationship

I understand that athenathealth has had turnover, but sometimes we have to fight for an accurate...

Apr 2024
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Manager

Relationship, Product

athenaClinicals is easy to use and does so much for us, especially on the quality measures. We love...

Apr 2024
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Physician

Relationship

It has gotten harder to reach out and talk to athenahealth’s support people over the last several...

Mar 2024
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Physician

Product

When there is a direct data feed into athenaClinicals, it ends up creating an excessive amount of...

Mar 2024
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Physician

Product

Overall, athenaClinicals is a good medical record system. I like the fact that it integrates the...

Mar 2024
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Physician

Product

Working with athenaClinicals drives me crazy because we want all the information to be right there...

Mar 2024
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Analyst/Coordinator

Relationship, Product

athenaClinicals allows us to gather information on behalf of attorneys and in settlement cases. It...

Mar 2024
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Analyst/Coordinator

Loyalty, Relationship

athenahealth keeps up with the yearly health insurance changes, especially when Medicare dictates...

Mar 2024
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Analyst/Coordinator

Relationship, Operations

The system pretty much meets our needs. Whenever the vendor makes a change or an upgrade, it will...

Mar 2024
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Analyst/Coordinator

Relationship

I have noticed that athenahealth is quick to respond when we submit things to them. I have created...

Mar 2024
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Physician

Value

This solution has been instrumental in showcasing our hard work, negotiating better terms with our...

Mar 2024
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Analyst/Coordinator

Loyalty

athenahealth has gone by the wayside and has started dividing out what they used to do. We are now...

Mar 2024
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Analyst/Coordinator

Product

athenaClinicals is user friendly and intuitive. Compared to other EHR systems we have looked at,...

Mar 2024
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Analyst/Coordinator

Relationship

I like that if we have issues, we can get ahold of a live person at athenahealth through their...

Mar 2024
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Analyst/Coordinator

Operations, Product

athenaClinicals could improve in the billing area to give our providers the ability to complete...

Mar 2024
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Physician

Relationship

I would not consider another EMR vendor. The strength of athenahealth is the support they give to...

Mar 2024
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Physician

Loyalty, Operations, Product

There are several big things that make athenahealth superior to our previous vendor. First of all,...

Mar 2024
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Physician

Value

athenahealth’s charges are a percentage of a collection. So the incentives are aligned so that when...

Mar 2024
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Physician

Loyalty, Product

I have gone to meetings, and I will talk to people in a clinic who are on their sixth EMR or...

Mar 2024
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Physician

Product

athenaClinicals is an online EMR, so we don't have to deal with the vendor sending us two or three...

Mar 2024
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Physician

Relationship, Product

I was listening to an update from athenahealth, and they are reducing their clicks by about 40% in...

Mar 2024
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Physician

Product

athenaClinicals is a really good product, and I would definitely recommend it. I have been very...

Mar 2024
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CIO

Culture, Relationship, Value

athenahealth is doing a really good job these days. They are great at supporting our organization's...

Mar 2024
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Analyst/Coordinator

Relationship, Product

I like the ability in athenaClinicals to create encounter plans for easier documentation for the...

Feb 2024
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Analyst/Coordinator

Product

Medication reconciliation and vaccine reconciliation are sometimes trouble spots in that doing those...

Feb 2024
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CEO/President

Culture, Value

athenahealth used to avoid charging for every little thing, and that is one of the things that they...

Feb 2024
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CEO/President

Loyalty, Product

I don't think that I would switch my affiliation with athenahealth. athenahealth's product has the...

Feb 2024
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CEO/President

Relationship

Up until about 2019 or so, one of athenahealth's largest sales pitches against some of the other...

Feb 2024
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Director

Product

athenahealth’s reporting is not very user friendly. It takes a lot of maneuvering, and that is not...

Feb 2024
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Director

Product

We have to build out the interfaces for interoperability, but the solution is able to exchange data....

Feb 2024
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Director

Relationship

Dealing with athenahealth’s support team can be frustrating. It feels like they are not reading the...

Feb 2024
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Manager

Product

athenaClinicals has a robust reporting function. We can run a billion reports in athenaClinicals but...

Feb 2024
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Manager

Relationship, Operations

We have implemented lots of changes or updates in athenaClinicals, and athenahealth has done almost...

Feb 2024
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Manager

Loyalty, Product

There is a new version of athenaClinicals right now, and it looks a little too complicated. I prefer...

Feb 2024
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Manager

Relationship

athenahealth’s technical support people are better than the account managers. athenahealth has a...

Feb 2024
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CIO

Product

athenaClinicals is serviceable. If someone is in an ambulatory setting, I think it is a very...

Jan 2024
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CIO

Culture, Relationship

athenahealth talks about a lot of HR and follow-up stuff behind the scenes, and what they say is...

Jan 2024
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Director

Product, Value

athenaClinicals has the nicest user interface and probably the most intuitive workflow for providers...

Dec 2023
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Director

Relationship, Operations

athenahealth is very proactive with their updates. They put out movies and documentation.

Dec 2023
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Director

Relationship, Operations

We have used athenahealth’s people to onboard new practices and have found that some of their...

Dec 2023
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Director

Loyalty, Value

athenahealth is stepping up their game. They have all these third-party products connected by an...

Dec 2023
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Director

Relationship

athenahealth’s tier-one support team is pretty frustrating at times because the issue that I'm...

Dec 2023
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Director

Relationship

We are involved with some top people at athenahealth to give them our viewpoint.

Dec 2023
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Director

Relationship, Operations

athenahealth has a user community where people make suggestions on what updates they would like to...

Dec 2023
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Director

Operations, Product

There is a bit of a learning curve with athenaClinicals depending on a person's position in the...

Dec 2023
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Director

Relationship

athenahealth doesn’t keep all their promises, but they do the best they can. Their system just...

Dec 2023
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Director

Operations, Product

I like that I'm used to athenaClinicals. Once I got familiar with the electronic health record, it...

Dec 2023
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Director

Product

athenahealth's product should have more ability to integrate. We use an external system, and there...

Dec 2023
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Director

Product

To improve my satisfaction with the product’s functionality meeting all my needs, athenahealth could...

Dec 2023
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Director

Loyalty

athenahealth is looking at some updates to their online check-in piece and the self-facing patient...

Dec 2023
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Director

Culture, Relationship, Product

athenahealth had some major issues with billing. The billing issues were really bad for a while....

Dec 2023
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Director

Relationship

The vendor's support people are really variable in terms of the responses that they get. I can call...

Dec 2023
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Director

Product

I would like to see better privacy options in the system for internal purposes when it comes to what...

Dec 2023
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Director

Relationship

I know that the vendor is working on some things, but sometimes, it can take them years to get those...

Dec 2023
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Director

Product

athenahealth continues to innovate and improve the system, and that is wonderful for providers...

Dec 2023
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Director

Loyalty

There are some things coming up for the system that I am excited about. I believe that those things...

Dec 2023
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(0)
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COO

Product

The order sets are a strength in athenaClinicals. The arrangement of the workflows and the line of...

Dec 2023
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(0)
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COO

Product, Value

The billing tab workflows in athenaClinicals could be better for the providers. It can be a bit of a...

Dec 2023
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(0)
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Director

Product

I think athenaClinicals is really easy. I don’t see any other vendors' systems really fitting the...

Dec 2023
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(0)
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Director

Product

athenaClinicals is like an iPhone that comes loaded, but we tend to have to add different apps. For...

Dec 2023
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(0)
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Director

Product

There are things that should be happening now, and I don't believe the EMR companies understand...

Dec 2023
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(0)
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Director

Loyalty, Value

Epic is moving in a direction with Nuance that is going to make a lot of doctors happy at the...

Dec 2023
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(0)
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Director

Operations

Things have been going reasonably well with athenahealth. Their system has its shortfalls just like...

Nov 2023
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(0)
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Director

Operations

The implementation of upgrades is probably one of athenahealth's biggest weaknesses. We have put a...

Nov 2023
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Director

Relationship, Product

athenahealth's focus has been on bolt-ons and partnerships in their network. We are using some of...

Nov 2023
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Director

Culture, Relationship

The main thing about athenahealth's support is that we have one designated account representative...

Nov 2023
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(0)
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Director

Value

Functionality is probably athenahealth's greatest opportunity, and that influences whether they keep...

Nov 2023
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COO

Product

athenaClinicals is great on the clinical medical record side. I like athenaClinicals better than any...

Nov 2023
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COO

Relationship, Product

I have never worked in depth with an EMR like this before, but I can't imagine that the situation...

Nov 2023
||
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Analyst/Coordinator

Value

athenahealth doesn’t always charge for the products that they have, but if there is something they...

Nov 2023
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Analyst/Coordinator

Product

There haven’t been a lot of changes to athenaClinicals over the last few years. There were just...

Nov 2023
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Director

Loyalty

We went with athenaClinicals because with our previous product, we were 100% on premises. Every...

Oct 2023
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(0)
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Director

Culture

athenahealth is obviously a huge company. The sales team doesn't entirely know what the onboarding...

Oct 2023
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Director

Product, Value

I would tell others we are very happy with an all-inclusive plan that is specific to our specialty....

Oct 2023
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(0)
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CIO

Relationship, Product

athenahealth is very metrics-oriented, both on the user side and on the business side. They have put...

Oct 2023
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CIO

Product

athenaClinicals is very user friendly and easy to navigate. It is very logical. The steps align with...

Oct 2023
||
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CIO

Product

athenahealth falls short on some customized quality metrics. They tend to stay with more out-of-box...

Oct 2023
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CIO

Operations, Product

The vendor’s upgrades are very good. We know about them in advance, and the vendor’s communication,...

Oct 2023
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Director

Relationship, Operations

We hate when the vendor changes the system's look and feel. Providers don't like it when the vendor...

Oct 2023
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(0)
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Director

Relationship

We can get support from athenahealth, but their response time depends on how big our problem is...

Oct 2023
||
(0)
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Director

Product

athenaClinicals is great with integrations. It is seamlessly integrated with our EHR, so we can pull...

Oct 2023
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CIO

Relationship, Product

athenahealth does a good job trying to interoperate with other vendors. They are in a niche place...

Oct 2023
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CIO

Product

I think athenahealth could look at a multispecialty, multioffice setup. The system currently has a...

Oct 2023
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CIO

Relationship, Product

We absolutely love the fact that athena provides back-end billing support and support for all the...

Oct 2023
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Director

Product

athenaClinicals is a nice system. It is stable, and it does what it is supposed to do with few...

Oct 2023
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Director

Product, Value

The vendor has come out with some really good things for athenaClinicals. The vendor has integrated...

Oct 2023
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Director

Product

We can make some changes in athenaClinicals, but with a web-based product, we are limited in some...

Oct 2023
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CIO

Loyalty, Product, Value

The product does not have an inpatient engine, so we can't buy it if we are trying to have a...

Oct 2023
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CIO

Culture, Value

athenahealth is good at not charging for every little thing, and they are up front if there is an...

Oct 2023
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COO

Product

A nice thing about athenaClinicals is that we are always using the most up-to-date software. The...

Oct 2023
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COO

Loyalty

athenahealth’s timelines around promises definitely become longer than what they originally tell us...

Oct 2023
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COO

Relationship

athenahealth’s support is such a multitiered system. If we call their help desk team, that is like...

Oct 2023
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Director

Operations, Product

Some of my doctors have mentioned that they don't like having to click from one thing to another to...

Oct 2023
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VP/Other Executive

Product

athenaClinicals is very easy for our providers. They use a lot of the accelerators that athenahealth...

Oct 2023
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VP/Other Executive

Relationship, Product

One thing that we love about athenahealth is that we meet regularly with our customer success...

Oct 2023
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VP/Other Executive

Culture, Value

From start to finish, athenahealth is invested because of the way their pay structure works. They...

Oct 2023
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VP/Other Executive

Relationship, Operations

athenahealth has a lot of layers. On a couple of occasions when we had some issues with documents...

Oct 2023
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VP/Other Executive

Product, Value

athenahealth's reporting tool is not robust enough. They have been working on that a lot. We have...

Oct 2023
||
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VP/Other Executive

Loyalty, Relationship

I like athenahealth very much. They are focusing on our needs. Recently, we needed help with a...

Oct 2023
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VP/Other Executive

Product, Value

athenaClinicals has worked well for our practices. It is the only solution out there that integrates...

Oct 2023
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Director

Operations, Product

athenaClinicals’ biggest strength was how efficient it was in terms of documentation and orders. The...

Oct 2023
||
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Director

Operations

athenahealth hasn’t changed the way they do ongoing training, but what they have done is make the...

Oct 2023
||
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Director

Loyalty, Product

Our organization wants to do more, but athenahealth is not making enough progress for us to be able...

Oct 2023
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Director

Relationship

athenahealth’s support is really good. If there are deeper issues, we can call our product manager...

Oct 2023
||
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Director

Loyalty, Relationship

athenahealth has slowed down in terms of how big the updates have been and how big the changes have...

Oct 2023
||
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Director

Loyalty, Product

In athenaClinicals, the system will recognize that the doctor has been using a certain set of...

Oct 2023
||
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Director

Loyalty, Product

I was talking with a colleague about athenaClinicals, and they were on another platform. They were...

Oct 2023
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Director

Culture, Relationship

athenahealth does not try to piecemeal things. They basically tell us what a package is and tell us...

Oct 2023
||
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Manager

Operations, Product

After new user training with athenaClinicals, every single person ends by asking whether that is it...

Oct 2023
||
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Manager

Relationship

athenahealth’s agenda since they changed ownership has been divergent from our agenda to some...

Oct 2023
||
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Manager

Relationship

I'm a pretty high user of athenaClinicals, so by the time I reach out to athenahealth for help, I...

Oct 2023
||
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CMIO

Loyalty, Product

The system doesn't necessarily lack integration options. The vendor is working on creating workflows...

Oct 2023
||
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CMIO

Product

The system is designed as an ambulatory product. It isn't an enterprise-wide solution. In some ways,...

Oct 2023
||
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CMIO

Product

There are little things that we would like to change in the product. For example, I would love to be...

Oct 2023
||
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CMIO

Operations

Ongoing training for the system is really on the customer. We have pretty well developed workflows,...

Oct 2023
||
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CMIO

Culture

The vendor's sales process was straightforward, and so were the upgrade discussions we had with the...

Oct 2023
||
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CMIO

Relationship, Operations, Value

We would like it if the vendor's people could help us learn how to move information from...

Oct 2023
||
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COO

Loyalty

All things considered, I have learned to live with the parts of the system that I don't like....

Oct 2023
||
(0)
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COO

Product, Value

athenaClinicals is a good product. Based on what I know about other systems, it has MIPS and MACRA...

Oct 2023
||
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COO

Value

We are trying to move toward more A/R products. athenahealth has the products and abilities that we...

Oct 2023
||
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COO

Relationship

athenahealth eventually keeps their promises. It just takes a long time to get them to do things....

Oct 2023
||
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COO

Product, Value

There is no perfect EMR. With that said, athenaClinicals is a good EMR. I would tell everyone that....

Oct 2023
||
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Manager

Relationship, Operations, Product

We just did an upgrade for athenaClinicals, and it went pretty smoothly, but there were some things...

Oct 2023
||
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Director

Loyalty, Relationship

We have had good experiences with athenahealth's products, and we have received good support from...

Sep 2023
||
(0)
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Director

Operations

The vendor's training is self-service training. athenahealth provides the materials for us to be...

Sep 2023
||
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Director

Product

The system could be improved by having a more specialty-driven focus or by having elements of...

Sep 2023
||
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Director

Product, Value

We have struggled to get interfaces to function between athenaClinicals and some systems from other...

Sep 2023
||
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Director

Relationship, Operations, Value

I think that the vendor could provide coaching and suggestions to providers to help us feel like we...

Sep 2023
||
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Director

Loyalty, Product

athenahealth has really focused on quality of care, and athenaClinicals is very user friendly....

Sep 2023
||
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Manager

Loyalty, Product

One nice thing that athenahealth is working on is the athenaOne mobile app. They are making...

Sep 2023
||
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Manager

Loyalty, Product

Obviously, there are pros and cons to athenahealth’s product, but no EHR is going to be the way we...

Sep 2023
||
(0)
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COO

Relationship

athenahealth assigns a customer service manager to each of their clients, so if we ever have a...

Sep 2023
||
(0)
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COO

Operations, Product

athenaClinicals is very intuitive and easy to use. The providers really like it. It has everything...

Sep 2023
||
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Manager

Product

I work on the business side of the office, so my experience with athenaClinicals is from the...

Sep 2023
||
(0)
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Manager

Product

I cannot think of anything that could be improved with athensClinicals. I like the system and it...

Sep 2023
||
(0)
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Manager

Product

Speaking from an interface standpoint, I just don't think athenaClinicals is a good product in the...

Sep 2023
||
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Manager

Relationship

athenahealth’s support team can read the tickets that we enter, but a lot of times, we put...

Sep 2023
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Manager

Relationship

We have a couple of contacts at athenahealth that are so far pretty good.

Sep 2023
||
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Manager

Product

With regards to the vendor's HL7 interfaces, the application needs to be redesigned for more ease of...

Sep 2023
||
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Manager

Relationship

athenaClinicals is very user friendly, and athenahealth has very accessible customer service people.

Sep 2023
||
(0)
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Director

Product, Value

athenahealth is competitive with the functionality and the things that they release, but because of...

Sep 2023
||
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Director

Loyalty, Relationship

To be more satisfied with athenahealth, we need to make sure that we are aligned on previous...

Sep 2023
||
(0)
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Director

Product

There needs to be greater configurability and granularity in athenaClinicals. For example, a lot of...

Sep 2023
||
(0)
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Director

Relationship, Product

I would say that athenahealth is doing their best at prioritizing what will hopefully bring down...

Sep 2023
||
(0)
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CIO

Product, Product, Product

We can integrate things with athenaClinicals, but the system is still basically HL7. athenahealth is...

Aug 2023
||
(0)
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CIO

Loyalty, Loyalty, Loyalty, Operations, Operations, Operations, Product, Product, Product

We like the system's ease of use, functionality, and look and feel. If we ever decide to move to...

Aug 2023
||
(0)
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CIO

Relationship, Relationship, Relationship

athenahealth's communication is pretty robust. They do a good job with their road maps. My only...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Value

We are getting stuff done in athenaClinicals that we need to get done, but we may be paying more...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

athenahealth’s support model is horrible. If we report an issue to their support team, athenahealth...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

When athenahealth says they are going to have an update, they have the update. However, a lot of...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Moving between screens in athenaClinicals takes effort, and the functionality is crotchety. It takes...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

athenahealth’s support model is horrible. We can phone in or log a case online, or athenahealth does...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

athenahealth is not proactive. If enough people report a problem, athenahealth will post it on the...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture, Product, Value

There is a reporting functionality in athenaClinicals, but it doesn't allow us to access much unless...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations, Product

athenahealth does some things well and other things not so well. athenaClinicals is very easy to...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

athenahealth has standard interfaces, and they are part of CommonWell, a health service information...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The design for athenaClinicals is straightforward. We had a provider recently join us who had used...

Aug 2023
||
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Analyst/Coordinator

Product

athenaClinicals' stability has its days. athenaClinicals was recently in maintenance mode for a...

Aug 2023
||
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CEO/President

Product

I would definitely buy athenaClinicals again. athenaClinicals includes all the lab, hospital, and...

Aug 2023
||
(0)
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CEO/President

Relationship

athenahealth is very responsive. We don't call athenahealth that much, but if we have to reach out...

Aug 2023
||
(0)
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CEO/President

Culture, Relationship

The reality is that no vendor keeps all promises because of regulatory reasons or whatever. But I...

Aug 2023
||
(0)
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VP/Other Executive

Culture, Value

athenahealth does a really good job of not charging for every little thing. The cost is a very...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Product

athenahealth is very strong with their integration of other systems. They are second to none. We can...

Aug 2023
||
(0)
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Manager

Operations

Training is something that athenahealth could always improve on, not because they are bad at it but...

Aug 2023
||
(0)
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Manager

Relationship, Operations, Product

athenahealth is proactive, but for the most part, when they make product enhancements, it is our...

Aug 2023
||
(0)
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Manager

Product, Value

athenahealth has been on the cutting edge of interoperability and offers interoperability and...

Aug 2023
||
(0)
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Manager

Relationship

We have had some tickets that have lingered for a bit, but athenahealth's support team has been...

Aug 2023
||
(0)
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Director

Operations, Product

I would tell a friend about the product’s ease of access for end users, especially from a clinical...

Aug 2023
||
(0)
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Director

Culture, Relationship

Sometimes the timelines that are promised are not always delivered by athenahealth, and I don't know...

Aug 2023
||
(0)
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Director

Product

I would like the product to have more robustness around value-based care. That has been an area for...

Aug 2023
||
(0)
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CMIO

Product

athenaClinicals is much more user friendly and intuitive than other solutions, and the vendor makes...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Product, Value

athenaClinicals is a bit of a double-edged sword. It is an application that athenahealth maintains...

Jul 2023
||
(0)
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VP/Other Executive

Product

There are a lot of required workflows that are clunky in athenaClinicals. That functionality doesn't...

Jul 2023
||
(0)
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VP/Other Executive

Value

We pay per provider per month. The product is well worth every penny we pay per month for each...

Jul 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

athenahealth doesn't have anything embedded that helps with clinical decision support, although they...

Jul 2023
||
(0)
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VP/Other Executive

Relationship

We have a direct line to our customer service representative, and the team that is assigned to us is...

Jul 2023
||
(0)
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Physician

Relationship, Operations, Product

athenahealth is pretty good at keeping promises; athenahealth is better than some other vendors I...

Jul 2023
||
(0)
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Physician

Product

athenaClinicals does not talk to our inpatient EMR, which is an older system. But when we get a...

Jul 2023
||
(0)
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Physician

Product

athenahealth’s problem is the inbox. The biggest challenge is figuring out how to have useful,...

Jul 2023
||
(0)
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Physician

Loyalty, Product

We have to switch our inpatient system because we are on an old EMR, so a decision needs to be made...

Jul 2023
||
(0)
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VP/Other Executive

Product

There were some pretty big mishaps in the last year with some of the updates that we had to go...

Jul 2023
||
(0)
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VP/Other Executive

Operations, Product

We do not allow athenahealth to do our training. We do it ourselves because the modules that are...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Product

We have very rarely had any significant downtime. If we have downtime, it usually lasts minutes, and...

Jul 2023
||
(0)
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Director

Relationship

athenahealth listens well. There are senior executives that listen to us all the time, and things...

Jul 2023
||
(0)
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CMIO

Product, Value

I love how efficient things are with athenahealth. The number of resources we needed on the back end...

Jul 2023
||
(0)
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Director

Loyalty, Value

We are not totally satisfied with athenaClinicals and are looking for other options, but...

Jul 2023
||
(0)
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CMIO

Relationship, Product

One of the vendor’s bigger weaknesses is their messaging, but they have been working on that. They...

Jul 2023
||
(0)
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CMIO

Operations

All of athenahealth’s upgrades have training modules associated with them as well as podcasts and...

Jul 2023
||
(0)
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Director

Operations

Compared to how an Epic implementation would go, athenahealth’s implementations are dramatically...

Jul 2023
||
(0)
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Director

Product

athenahealth promotes that the product is the same for our specialty as it is for a usual medical...

Jul 2023
||