athenaClinicals Commentary
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Subject Expert
Eder Lagemann
Research Director
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User Commentary
Operations
The training for the solution is self-service, so what we put into it is what we are going to get...
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Culture, Loyalty, Value
It is hard to move EHRs, so unfortunately, athenaClinicals is part of our long-term plan. The amount...
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Operations, Product
athenaClinicals is very simple and easy to understand. The GUI is very simple and straightforward....
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Relationship
The vendor has addressed every issue that we have had. Even if they take longer than normal, we...
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Relationship, Product
athenaClinicals is a much more complex program to train on, and the vendor's support is more...
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Loyalty, Product
It feels like the gap between where we are with athenahealth and what I see in other practices has...
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Relationship
athenahealth is generally responsive, but their support can be slow. When I say slow, I am not...
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Culture, Value
I do not like the way athenahealth charges. Their licensing and pricing model is convoluted, and...
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Relationship, Product
athenahealth’s marketplace is a real game changer. The problem with many EHR vendors is that instead...
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Loyalty, Product
We selected athenaClinicals because it best aligned with our ambulatory strategy and enterprise...
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Culture
We faced significant challenges during the sales process of athenaClinicals. The vendor made several...
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Relationship, Operations, Product
athenahealth needs to improve how they offer features and functionality to end users. They have a...
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Relationship
The vendor's product support is lacking and needs a significant overhaul. Their customer support...
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Relationship, Value
The vendor's SaaS model is a major advantage because it eliminates the need for us to maintain...
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Relationship
athenaClinicals is very user friendly, and our providers are happy with it. However, athenahealth's...
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Loyalty, Relationship, Product
athenaClinicals does well as an independent ambulatory solution. The vendor's support people are...
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Loyalty
We chose athenaClinicals because athenahealth had more functionality and capability and because the...
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Product
athenaClinicals is easy to use and navigate. athenahealth has a vision. They are all about AI, like...
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Loyalty, Product
For providers, from a documentation perspective, athenaClinicals is at the top. All our providers...
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Loyalty, Product
There is a lot that needs improvement with athenaClinicals, but athenahealth is working on it. They...
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Relationship
athenahealth’s customer service representatives don’t have the level of knowledge my team has....
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Product
Having everything in one system is easier for the staff. We want to get everything moved under...
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Operations, Product
When athenahealth updates athenaClinicals, we are not always excited about the updates. But other...
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Operations, Product
From the clinical and billing side of things, athenaClinicals is great. I have only used a few...
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Relationship
When we are constantly trying to reach out to athenahealth, especially the web support, via opening...
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Relationship
We have to contact athenahealth. There was an issue recently with the service and our computers...
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Relationship
Our customer success person is very involved. If we ask them a question, they are very responsive.
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Value
We are on an athenahealth system that was grandfathered in. So it is the basics of the basics. A lot...
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Value
The system works the same as any EMR. If it is used appropriately, we get our money’s worth, and it...
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Loyalty, Product
athenaClinicals still has room for growth when supporting organizations that are shifting toward...
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Value
athenaClinicals has done a great job of providing strong value with many advanced features. Compared...
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Relationship
athenahealth is hands-on and offers a lot of assistance. We have a really good customer account...
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Relationship, Product
We use some third-party solutions instead of ones from athenahealth for certain services because the...
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Product
The athenaClinicals' strengths include its intuitive design and ease of use. It is a user-friendly...
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Relationship
athenahealth gives great clinical support. If an issue is affecting patients, then we get all hands...
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Operations, Product
athenaClinicals is a solid, stable product. It is a little complex, but it works when users know how...
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Relationship, Value
athenahealth keeps coming out with new things that are free and that replace something that we...
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Relationship
The web support ticketing solution is very frustrating. I submitted a ticket asking somebody on...
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Product
Our dental system, which is integrated with athenaOne, wasn't fully integrated. It is not that...
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Relationship, Product
A lot of times, we get alerts from athenahealth that don't mean anything. The alerts just say that...
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Loyalty, Value
For the next several years, we will still be on athenaClinicals. It is way too expensive to switch...
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Operations
athenahealth provides a ton of videos that we can go out and look at and review. They also offer...
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Product
We actually have too much information coming in, and that is the problem. With the type of facility...
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Value
Everything we want outside of what is not in the base package has a cost. athenahealth tries to...
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Product
Some partners work well with athenaClinicals, but some things are a little more difficult or...
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Loyalty
The main reason we are moving away from athenaClinicals is that we wanted to be on the same system...
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Product
athenaClinicals is very intuitive. In terms of searching for things in the system, it learns our...
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Relationship
athenahealth’s frontline support is what lacks the most. Our customer service managers are good, and...
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Product
athenaClinicals has its quirks, but overall, it functions well. Its biggest strength is the ease of...
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Relationship
There is a lack of knowledge in athenahealth’s customer support when we need things to be a certain...
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Operations
athenahealth has a really cool training area we can go to and send staff members to if they need...
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Product
athenahealth could look at improving their actual reporting in athenaClinicals to be a little more...
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Product
athenahealth has a lot of work to do on their patient portal. We get a lot of patient complaints on...
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Product, Value
athenaClinicals is the first EMR I have worked with that I never get complaints from my providers...
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Operations
Upgrades are managed by athenahealth. They send out PowerPoints and videos to help train staff...
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Value
We moved from multiple systems to athenahealth's product several years ago, and it has simplified...
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Loyalty, Product
We use a third-party telehealth platform because we weren't satisfied with athenahealth's platform....
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Relationship, Product
athenahealth has a self-serve API process that makes connecting to other systems fairly easy.
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Loyalty
Barring any significant issues, I think we will be on athenaClinicals for a while. It is too...
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Loyalty
athenahealth has a bit of AI with authorizations, but they are leveraging their own team to provide...
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Relationship
We recognize that athenahealth is a large entity supporting competing priorities, but we have been...
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Value
athenaClinicals helps us with MIPS and various things, but it is still incredibly expensive.
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Loyalty, Product
If we had to make the decision again, we would probably stick with athenahealth. For the specialty...
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Relationship
athenahealth’s support has gotten better over the years, and they are very good and proactive with...
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Relationship, Product
Sometimes, athenahealth will make a change to the way that the application looks, and it won't be...
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Product
athenaClinicals could probably improve a bit with some AI functionality, like the ability to use...
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Relationship, Product
I think athenahealth keeps promises. Some development timelines have gotten sidelined a little, but...
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Relationship, Product
I would like to see a little more customization. I understand the system can't be fully...
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Relationship
athenahealth’s support is very inconsistent. Sometimes we can get great support from them. Other...
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Product
I would say I like the intuitiveness of athenaClinicals, at least on the clinical side. In the...
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Loyalty, Product
We went to the athenahealth EHR system and are continuing to review workflows and processes to...
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Loyalty, Product
athenahealth is in a precarious place because we are not like a typical doctor's office, and we...
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Operations
When we implemented the system, the training was there, and people came on-site. But with any...
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Product
The athenahealth EHR is a little tricky for users. Sometimes the issue is not necessarily the...
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Product
We have had a lot of issues and roadblocks with athenahealth's EHR because we are trying to...
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Product
I like athenahealth’s quality reporting aspects, like the management of the data in terms of doing...
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Product, Value
I like athenaClinicals. It works really well for me in terms of data organization, note writing, and...
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Product
I used to have another EHR, but athenahealth has such a better one. I wouldn't consider any vendor...
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Relationship
We have a customer satisfaction manager who is pretty good at looking into things when we report...
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Relationship, Product
athenahealth does do updates in a timely manner, and as far as I'm aware, they keep their...
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Relationship
athenahealth's support is awful. A lot of the time, when we report a problem, the support people...
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Operations, Product
athenaClinicals is easy for people to learn. As we bring on new providers or groups that have not...
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Product
athenaClinicals is aesthetically pleasing; it eases the user just by looking at it. It doesn't look...
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Value
There is an additional fee with athenahealth's ambient AI solution. Our providers would like that...
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Product
I would like to see improvements in the Interface Message Queue Manager. That is where athenahealth...
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Loyalty, Product, Value
Our organization has realized specific and tangible benefits by using multiple offerings from...
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Culture, Product
athenaClinicals is great. The vendor didn't oversell or underdeliver anything. The system is what it...
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Relationship
We have been a client of athenahealth for a long time, and we meet with their executive team...
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Product
athenaClinicals has a few shortcomings, like its interoperability, timeline adherence, and project...
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Product, Value
The benefit of using multiple solutions from athenahealth is that we can keep our quality measures...
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Loyalty
I am not looking for a new EHR. I can't even imagine doing that. We would never leave athenahealth's...
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Loyalty, Product
athenaClinicals has a smaller footprint in our environment. However, we are quite big fans of...
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Loyalty
If athenahealth will work for an organization, they should go with athenaClinicals because it will...
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Relationship
athenahealth is very flexible and is a customer-service-centric vendor. When we need a solution,...
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Loyalty, Product
One thing that athenahealth could do over the next year that would drive satisfaction would be to...
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Product
We push the BI from athenaClinicals directly to Power BI from Microsoft. At a higher level, Power BI...
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Relationship
athenahealth does not keep all promises related to the timeliness of fixing issues. They say that...
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Relationship, Operations
We work a lot on integrations. We do a lot of expansion work with athenahealth. Their project...
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Culture, Value
We have visible charges from athenahealth for new products that have an add-on charge. There are...
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Value
athenahealth doesn't charge for every little thing, but if an organization wants to make the system...
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Culture, Product
athenaClinicals works the way athenahealth promoted it to back when we first bought it. The vendor's...
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Loyalty, Relationship
athenahealth is getting bigger and bigger. Working with them used to be like taking a speedboat and...
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Operations
I love athenahealth's upgrades. athenahealth does regular upgrades, and we always see new features...
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Loyalty, Product
athenahealth is working on the system's ambient notes. I would like to see more developments with...
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Product
athenaClinicals is pretty insightful and easier than our last product in terms of navigating around....
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Relationship
athenahealth has specific coaching groups and teams that we can sign up for. As we go through...
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Loyalty, Relationship
With athenahealth, we can see the vision. athenahealth may say something coming in six months, and...
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Culture, Value
With athenahealth, we aren't charged for every little thing, and anytime we want a new interface,...
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Product
athenahealth could improve medical-necessity checking. Right now, if a provider orders an imaging...
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Loyalty, Product
When it comes to interoperability, athenahealth is getting there. The interoperability from an...
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Relationship
I can go to a pretty high level in athenahealth, but I don't go to any level. I can go to the...
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Relationship, Product
athenahealth could help our workflow with the clinical decision support that is maintained by...
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Product
One thing we do use on the athenahealth application that is relatively new and has really proved to...
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Operations
We handle all of our own implementations. We don't let athenahealth do those. All the vendor does is...
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Relationship
We have a very good relationship with our CSM. They are very good at keeping us current on...
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Product
With athenaClinicals, there is no option with upgrades. Users either are current or are not.
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Operations
With athenaClinicals, every time the vendor has a release, there is ongoing training. They have as...
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Product, Value
We add quite a few new providers regularly, and after the new providers use athenaClinicals, I...
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Relationship
With athenahealth, we have two pathways for support. We have a relationship manager we meet with...
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Product, Value
Providers love the ease of use of athenaClinicals. A tangible benefit we have seen from using the...
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Relationship
athenahealth is a fantastic partner. We meet with them all the time, and we do all kinds of things...
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Relationship, Product
The benefit of using athenaClinicals is that we have a single integrated platform. Because the...
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Relationship, Product
We are not done with healthcare IT. We have so much more to do. athenahealth is a good partner. They...
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Product
athenaClinicals is very user friendly, and it is very easy to get in touch with the vendor's support...
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Product, Value
I'm a big fan of athenahealth. By being able to bundle athenahealth products, we are able to have a...
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Loyalty, Relationship, Product
athenaClinicals is good, but there is room for improvement for sure. We have been really pushing...
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Relationship
We hear from athenahealth about a lot of things that are on their road map, and we see things on...
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Relationship
athenahealth does engage with us and understand where our pain points are. A lot of times, despite...
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Product
Interoperability is a struggle with athenaClinicals. To be fair to athenahealth, some of the issues...
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Operations, Product
I do all the new user training, and our new users are able to adapt to the system very easily. By...
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Relationship
I am extremely dissatisfied with athenahealth's support. This used to be a real strength of theirs....
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Relationship, Product
athenahealth is very good about keeping the system functional and handling possible security...
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Relationship, Value
I wish my satisfaction with athenahealth could be better in 12 months, but I think it will still be...
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Value
athenahealth’s solutions are very expensive. Anytime there are technology-enabled healthcare...
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Product
athenaClinicals can be integrated, but we have to build out different APIs for different solutions...
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Product
Specifically in the ambulatory environment, I think athenahealth does a great job at what they do....
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Operations
A lot of our team gets trained by the athenahealth team, and then those people from our organization...
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Product
The con of having multiple solutions with athenahealth is that if their system goes offline, all of...
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Relationship
I would like to see athenahealth continue to improve athenaClinicals and always keep the user...
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Value
There are definitely some pros to streamlining and going with one vendor for multiple solutions. One...
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Product
We would like to see athenahealth improve the check-in process, which stands out as something that...
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Product
I like the stability and reliability of athenahealth’s products. The upgrades are thought through...
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Operations
Our go-live with athenaClinicals was about as smooth as possible for an EHR. The biggest reason was...
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Value
One tangible benefit our organization has realized by using multiple solutions from athenahealth has...
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Loyalty
We chose the system because of its full suite of capabilities, including athenaCollector,...
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Product
I think some areas of improvement would be the vendor's patient portal and patient app. I would also...
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Loyalty
If I were part of an outpatient clinic and not affiliated with a hospital, I would choose...
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Relationship, Product
I think the vendor is doing a lot. They are good with continuity of care devices and certain data. I...
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Product
athenaClinicals is easy to navigate, and it is easy to enter notes, orders, and lab results in it....
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Operations, Product
The solution is user-friendly. If someone has used an EHR before, they are able to navigate and...
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Product
Sometimes, when it comes to reporting and building out certain fields, we aren't readily able to do...
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Operations, Product
I have done a lot with reporting over the years, and athenahealth’s reporting is somewhat difficult...
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Loyalty
athenaClinicals is more user-friendly for the providers and staff compared to what we had before,...
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Relationship
We have been somewhat happy with athenahealth. They do try to work hard to keep us happy. When there...
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Relationship, Product
Some of the changes or upgrades to the solution are a little slow to happen. I receive emails from...
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Relationship
For the most part, we receive good customer service. We usually get really timely customer service...
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Product
We have multiple solutions from the vendor, and it is just nice that everything is in one spot. We...
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Product
I would buy the product again because it is all I know. It is kind of all we have ever used. I mean,...
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Operations, Product
Overall, I find athenahealth's system to be the most pleasant EMR I have worked with, and I have...
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Value
When we first partnered with athenahealth, there was a low-cost option available that suited small...
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Value
I previously suggested athenahealth to colleagues who had independent practices; however, it appears...
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Product
I like the simplicity of athenaClinicals. The flow is simple. athenahealth is what I know, and I do...
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Product
We use third-party solutions in place of offerings from athenahealth due to provider preference,...
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Product
We spend a lot of time making clicks in athenaClinicals. athenahealth could minimize the amount of...
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Relationship, Operations
athenahealth is behind the game on getting electronic check-in. They offer things, but they are just...
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Relationship
Our first line at athenahealth is obviously customer service. We have an assigned representative who...
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Relationship
I think athenahealth is forward-thinking. athenaClinicals drives outcomes pretty well. With the...
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Culture, Value
athenahealth does offer some of the services we are using a third-party for, but they don't offer...
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Culture, Relationship
athenahealth does not keep promises when it comes to their efforts with FQHCs. Years ago, they told...
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Loyalty, Product
An improvement I would suggest to athenahealth is to reduce the effort on the provider's part....
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Product, Value
From my perspective, one of the biggest benefits we have seen from athenaClinicals is that it is a...
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Relationship
We aren't happy with athenahealth outsourcing their support to offshore resources. Their support...
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Value
athenahealth recently increased the price that we are paying. The price was originally contracted as...
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Product
We would like to see tighter integration between athenaClinicals and some hardware. There seem to be...
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Value
athenahealth hasn't charged us for a few enhancements recently, and that has been great. If they...
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Operations
athenahealth does provide good training. They do one-to-one training, and they offer it to every...
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Product
The advantage we have found using multiple functions from athenaClinicals is the integration between...
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Loyalty, Product
We looked at other solutions. However, even with its flaws, athenaClinicals is still better than...
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Loyalty, Relationship, Product
There are a lot of clicks in athenaClinicals for no good reason. That could be improved. I...
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Product
One improvement athenahealth could make would be to recognize that the clinical note is the billing...
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Product
athenaClinicals biggest strength is that it has the flexibility to allow clinicians to use different...
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Product
Having multiple products from athenahealth is an advantage, but that is because athenaClinicals...
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Product
athenahealth’s solutions are strongly used in outpatient practices. For the most part,...
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Relationship, Product
There is no EMR that reduces pain points. Also, I have never talked to athenahealth’s executives.
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Operations
athenahealth seems to be very good at providing detailed training. athenahealth doesn’t charge extra...
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Relationship
We sometimes say that athenahealth is like a black hole because if we escalate something, they just...
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Operations
When athenahealth does upgrades, our team gets the upgrade notes, and we go through a discussion a...
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Loyalty, Product
I don't believe there is one EHR vendor out there that is marching into the future the way they...
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Loyalty, Product
We use third parties in several areas instead of athenahealth's solutions. athenahealth tends to...
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Value
Everybody is trying to get the best deal, and we don’t feel like we get cheated by athenahealth....
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Product
Of the current athenahealth solutions we use, we use some of the solutions out of necessity just...
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Operations, Product
athenaClinicals is a very easy product to learn. We implement each of our implementations pretty...
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Loyalty
If we were looking for a new EHR vendor, I think that everybody would want to switch to Epic. All of...
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Operations
athenahealth doesn't offer very much hands-on training. They just go with self-training.
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Product, Value
athenaClinicals is a user-friendly system that isn't hard for new providers and staff members to...
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Product
athenaClinicals' reporting functionality is a bit difficult in the system unless we purchase an...
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Relationship, Product
athenahealth is pretty good in the clinical space. My only real issue with athenahealth in the...
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Product
One of the benefits of using multiple solutions from athenahealth is the ease of use because it just...
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Operations
athenahealth could improve their training by assigning individual resources more specifically to...
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Relationship, Operations, Product
athenahealth could improve by providing more customization specific to our practice. It is sometimes...
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Loyalty, Product
athenaClinicals is missing functionality on the dental and behavioral health sides. I would like to...
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Relationship
athenahealth’s support people have gotten better through the years, thankfully. Calling...
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