athenaClinicals Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Value
athenahealth's vision is aligned with their system being an ambulatory solution for big and small...
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Product
In terms of integrations, we have seen that athenahealth is able to deliver more of what they commit...
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Relationship
athenahealth's model is that they really want health providers and the health system not to worry...
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Product
I like that athenaClinicals is easy to use. We don't need a lot of provider support for it. The...
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Loyalty, Product
If everyone uses athenahealth's standard, then everyone will be on the same playing field. If users...
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Operations
It is hard for us to train clinical staff members to learn new workflows in athenaClinicals, and I...
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Relationship
We do a lot of escalation. Even when we meet with athenahealth's executive team, I have to go ask...
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Operations, Product
Users can't really make athenaClinicals their own. There are no modifications for athenaClinicals....
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Product
athenahealth could do a better job with the way they have implemented clinical templates and...
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Loyalty, Product
Because of the unique structure of our organization, we break every system we touch. No system is...
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Relationship
We have an assigned account representative from athenahealth. Whenever we have an issue, we enter a...
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Product
athenaClinicals is the industry standard in terms of how we do interconnections. The system does a...
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Operations
When we compare athenaClinicals to other EMRs in terms of the training, nearly all of the staff...
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Product
athenahealth would certainly still be within our top considerations if we were hypothetically in the...
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Loyalty, Relationship, Product
athenahealth has come to the table more recently to try to get integration to where it needs to be,...
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Relationship
With athenahealth, I think the biggest thing is there are timelines that are ambitious and timelines...
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Relationship
athenahealth's support model is horrible. We put our case in, and it might sit a few days before it...
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Operations
I wasn't really impressed with athenahealth's implementation, but then that was what I did...
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Loyalty, Product
Even after several years, athenahealth is still lacking in some functionalities. Some of the things...
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Relationship, Product
athenahealth does a good job of supporting integration and interoperability goals. athenaClinicals...
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Product
The providers like athenaClinicals. Everyone finds it relatively simple to work with, other than the...
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Value
I know athenahealth will charge us if we need a custom report written, and they will charge us a lot...
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Operations, Product
When athenahealth does their upgrades, they roll them out. The upgrades are usually pretty smooth....
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Operations
athenahealth has a number of online training offerings that are okay. Online training can be pretty...
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Product
athenaClinicals does in fact lack a few things I would like to see it have. I think that there are...
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Value
If it had been my money, I would have to say we didn't receive our money's worth, but it was not my...
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Relationship
We have a CSM with athenahealth. Their scope is limited. As a matter of fact, there are things that...
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Relationship
I would not buy athenaClinicals again. I have learned to live with it, but it would definitely not...
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Loyalty, Relationship, Value
athenahealth is now owned by venture capitalists instead of Jonathan Bush. We have seen changes we...
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Relationship, Operations, Product
athenaClinicals is very stable. It doesn't fall down. It doesn't crash. It does what it is supposed...
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Operations, Product
I would tell others looking at athenaClinicals that it is very stable, so it doesn't crash very...
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Relationship
With athenaClinicals, there is this feeling that athenahealth is not paying attention to the work we...
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Loyalty, Relationship
I'm sad to be so disappointed in athenahealth. We have always been really big fans of athenahealth....
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Relationship
I would love to have some cadre of people at athenahealth who I could call, tell that we are looking...
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Relationship, Operations
The initial training happened a long time ago. With ongoing training, relatively few people know as...
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Product
There are some specialties that lag behind from an interoperability standpoint in athenaClinicals....
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Culture, Relationship
It is really a matter of semantics regarding how things are labeled, but there is some confusion...
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Loyalty, Relationship, Product
athenahealth is getting there with all the other specialties, but they do not have clinical decision...
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Relationship
We have direct support from the CSM, who is phenomenal. But sometimes we discover things and have to...
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Product, Value
The tangible outcomes we are looking for beyond patient outcomes are ease of use and things tied to...
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Operations, Product
Sometimes our end users, specifically our physicians, question whether physicians at athenahealth...
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Value
athenahealth may not meet the agreed-upon timeline, but they do keep their promises when creating...
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Operations
The upgrades for athenaClinicals are systematically done, and athenahealth offers excellent training...
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Product
The feedback that we have gotten from our providers about athenaClinicals has been that it isn't...
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Operations, Product
The reports in athenaClinicals have been helpful because we can access them on the spot. A lot of...
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Operations, Product
With athenahealth, they use a SaaS model, so upgrades just get pushed to us. They give us a...
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Loyalty
We are sticking with athenaClinicals for the long term because there are leading organizations in...
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Product
athenahealth needs a better patient portal experience. They also need a better patient app. I think...
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Product
I love how athenahealth takes feedback and inputs. They make that information real within the EMR....
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Product
I would tell a peer that athenaClinicals is built with information on medications, interactions, and...
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Loyalty
Some of the main reasons that we went with athenahealth were their platform and their ability to...
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Relationship
athenahealth does a great job. They do three upgrades a year on their platform. The vendor's...
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Relationship, Product
As part of athenahealth's application, they have an Interface message queue manager. I would like to...
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Product
athenahealth’s upgrades have been pretty good lately. There have been hardly any problems. There are...
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Relationship
Part of what makes athenahealth difficult is their support. But it has improved in the last year. We...
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Product
There are additional integrations athenahealth could do, and they could potentially even look into...
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Loyalty, Product
The product meets a lot of needs, but it doesn't meet all needs. There are other things that we can...
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Product
Whenever a technology vendor gets the ability to consolidate, they always say they can do something...
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Relationship
I have not heard any issues from our team with the support when they need to reach out to somebody...
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Product
There is always room to grow and improve. Overall, I'm pleased, and the system is a quality product....
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Loyalty
Sometimes the delivery of new technology is a little slower than I would like, but the vendor has...
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Value
athenahealth is not out of line with other EHR vendors when it comes to their charges. All EHR...
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Operations
Prior to the pandemic, there was more of a push to get our people out to train with athenahealth's...
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Product
Ease of use is very important, especially when we have a lot of staff turnover. When we bring a new...
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Product
I still have problems with reporting in athenaClinicals; the reporting is not as robust as it could...
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Product
athenaClinicals is not perfect by any means, but it gets the job done for us. The clinical aspect is...
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Product
The difference between athenaClinicals and some of the EMRs is that athenahealth always updates the...
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Loyalty, Product
Some EMR vendors have been experimenting with using AI to generate notes based on the patient and...
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Relationship
As we make suggestions, athenahealth does a good job of going through and addressing these through...
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Product
Certain things aren't labeled when athenahealth categorizes stuff, like incoming documents, and...
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Relationship, Operations
I have dealt with other EMRs. athenaClinicals isn't perfect, but it is about as good as an...
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Relationship
There is a known issue in athenaClinicals that is causing havoc, and it has kept us pretty busy. The...
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Product
athenahealth exceeds expectations when it comes to interoperability. Every other healthcare entity...
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Relationship
We have a fair amount of interaction with the vendor. We have contact with them when there are...
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Product
We are pretty happy with the product. When the doctors dictate their notes into athenaClinicals,...
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Loyalty
One of athenahealth's big weaknesses is keeping up with how fast technology is changing. AI is a...
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Product
athenaClinicals’ big strength is that it is easy to use for physicians and providers who are...
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Loyalty
Until recently, the system's previsit process was notoriously horrible and didn't meet its purpose,...
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Operations, Product
athenahealth is pretty proactive, and their system is easy for end users. It isn't overly...
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Operations, Product
There are a lot of ways that athenahealth could improve their documentation so that providers...
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Product, Value
The highlight with athenahealth is that they wick off a lot of the easier tasks that cost...
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Relationship
We have a direct connection to athenahealth if we have to vent, and that is really good. I think a...
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Loyalty, Product
athenahealth has global updates. With updates of other systems, customers are on different versions....
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Relationship
I think the only area that frustrates us a little is that athenahealth tends to try to do more...
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Culture, Relationship
We had an ask for athenahealth a long time ago, and it still has yet to be handled. They didn't...
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Culture
One of the reasons we like athenahealth is that their model is to get a portion of our income, so...
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Operations, Product
athenaClinical’s biggest strength is interconnectivity with everything else. We have many interfaces...
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Loyalty, Product
Probably the biggest thing I would improve with athenahealth is that it is so hard to get changes...
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Value
It was disappointing that athenahealth was charging a separate fee for telehealth. We would have...
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Loyalty, Operations
athenahealth is coming out with new functionality for their scheduling platform, and they don’t have...
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Loyalty, Relationship
Our relationship with athenahealth has gone stale. The same things hurt over and over, and there are...
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Product
We have to use another solution’s reports to get information, patient information, or trends on who...
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Product, Value
I absolutely would not buy athenaClinicals again. Most of the department heads would not. Only the...
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Relationship
If we ask athenahealth a question, it just stays out there in binary heaven, and they just hope we...
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Relationship, Operations
When athenahealth was here for the installation, we asked a question, and they still have not...
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Product, Value
athenaClinicals is really a billing program. It was started in physician clinic offices to recapture...
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Relationship, Operations, Product
I honestly can't think of anything that is better with athenaClinicals, and when we need to fix...
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Product, Value
In athenaClinicals, we have to put the same orders in three different times. For order number one,...
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Product
We have had athenaClinicals for years and have seen no improvements. The system is as bad as it was...
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Operations, Product
In athenaClinicals, the pharmacy department puts in most of the orders. After hours, the nurses do...
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Operations, Product
As far as the athenaClinicals integration goes, when we went live, the interface hadn't even been...
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Product
I would like to be able to run reports in athenaClinicals. I would like easier accessibility to the...
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Product
I would love for athenaClinicals to delete the redundancy and do things in order entry. The process...
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Product
athenahealth doesn’t want anything printed. If we want to print something in the system to lay it...
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Relationship, Product
With athenaClinicals, if we want anything, we almost have to call the IT team; if we want to know...
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Product
In athenaClinicals, we can’t even modify an order. That is one of the biggest things. If we put in a...
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Product, Value
athenaClinicals cuts on in the morning, and that is about it. I cannot say a single thing that it is...
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Relationship, Operations, Product
athenahealth has updates quite regularly. They will cue us to review the updates. When we get ready...
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Operations
For training, athenahealth came and spent a week with us. They had department meetings once a day,...
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Operations
The only way athenaClinicals was promoted to the pharmacy side was because one of athenahealth’s...
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Loyalty, Value
athenahealth absolutely charges for every little thing, and the charges keep going up. We switched...
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Loyalty, Product
If we don't put the allergies in athenaClinicals when the patient first comes in and we put in all...
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Operations, Product
Our staff loves athenaClinicals. It is just very user friendly. When new releases come out,...
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Product
The only big problem that we have with athenaClinicals is integration with other systems at our...
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Operations
Our athenaClinicals training was not what we had envisioned. We were told that we would have a team...
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Culture
athenahealth keeps their promises, but then we find out there are price tags to some of those promises....
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Relationship
One of the things we like about athenahealth is that they listen to feedback and suggestions. Anyone...
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Relationship
I understand that athenathealth has had turnover, but sometimes we have to fight for an accurate...
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Relationship, Product
athenaClinicals is easy to use and does so much for us, especially on the quality measures. We love...
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Relationship
It has gotten harder to reach out and talk to athenahealth’s support people over the last several...
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Product
When there is a direct data feed into athenaClinicals, it ends up creating an excessive amount of...
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Product
Overall, athenaClinicals is a good medical record system. I like the fact that it integrates the...
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Product
Working with athenaClinicals drives me crazy because we want all the information to be right there...
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Relationship, Product
athenaClinicals allows us to gather information on behalf of attorneys and in settlement cases. It...
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Loyalty, Relationship
athenahealth keeps up with the yearly health insurance changes, especially when Medicare dictates...
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Relationship, Operations
The system pretty much meets our needs. Whenever the vendor makes a change or an upgrade, it will...
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Relationship
I have noticed that athenahealth is quick to respond when we submit things to them. I have created...
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Value
This solution has been instrumental in showcasing our hard work, negotiating better terms with our...
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Loyalty
athenahealth has gone by the wayside and has started dividing out what they used to do. We are now...
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Product
athenaClinicals is user friendly and intuitive. Compared to other EHR systems we have looked at,...
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Relationship
I like that if we have issues, we can get ahold of a live person at athenahealth through their...
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Operations, Product
athenaClinicals could improve in the billing area to give our providers the ability to complete...
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Relationship
I would not consider another EMR vendor. The strength of athenahealth is the support they give to...
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Loyalty, Operations, Product
There are several big things that make athenahealth superior to our previous vendor. First of all,...
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Value
athenahealth’s charges are a percentage of a collection. So the incentives are aligned so that when...
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Loyalty, Product
I have gone to meetings, and I will talk to people in a clinic who are on their sixth EMR or...
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Product
athenaClinicals is an online EMR, so we don't have to deal with the vendor sending us two or three...
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Relationship, Product
I was listening to an update from athenahealth, and they are reducing their clicks by about 40% in...
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Product
athenaClinicals is a really good product, and I would definitely recommend it. I have been very...
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Culture, Relationship, Value
athenahealth is doing a really good job these days. They are great at supporting our organization's...
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Relationship, Product
I like the ability in athenaClinicals to create encounter plans for easier documentation for the...
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Product
Medication reconciliation and vaccine reconciliation are sometimes trouble spots in that doing those...
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Culture, Value
athenahealth used to avoid charging for every little thing, and that is one of the things that they...
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Loyalty, Product
I don't think that I would switch my affiliation with athenahealth. athenahealth's product has the...
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Relationship
Up until about 2019 or so, one of athenahealth's largest sales pitches against some of the other...
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Product
athenahealth’s reporting is not very user friendly. It takes a lot of maneuvering, and that is not...
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Product
We have to build out the interfaces for interoperability, but the solution is able to exchange data....
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Relationship
Dealing with athenahealth’s support team can be frustrating. It feels like they are not reading the...
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Product
athenaClinicals has a robust reporting function. We can run a billion reports in athenaClinicals but...
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Relationship, Operations
We have implemented lots of changes or updates in athenaClinicals, and athenahealth has done almost...
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Loyalty, Product
There is a new version of athenaClinicals right now, and it looks a little too complicated. I prefer...
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Relationship
athenahealth’s technical support people are better than the account managers. athenahealth has a...
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Product
athenaClinicals is serviceable. If someone is in an ambulatory setting, I think it is a very...
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Culture, Relationship
athenahealth talks about a lot of HR and follow-up stuff behind the scenes, and what they say is...
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Product, Value
athenaClinicals has the nicest user interface and probably the most intuitive workflow for providers...
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Relationship, Operations
athenahealth is very proactive with their updates. They put out movies and documentation.
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Relationship, Operations
We have used athenahealth’s people to onboard new practices and have found that some of their...
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Loyalty, Value
athenahealth is stepping up their game. They have all these third-party products connected by an...
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Relationship
athenahealth’s tier-one support team is pretty frustrating at times because the issue that I'm...
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Relationship
We are involved with some top people at athenahealth to give them our viewpoint.
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Relationship, Operations
athenahealth has a user community where people make suggestions on what updates they would like to...
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Operations, Product
There is a bit of a learning curve with athenaClinicals depending on a person's position in the...
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Relationship
athenahealth doesn’t keep all their promises, but they do the best they can. Their system just...
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Operations, Product
I like that I'm used to athenaClinicals. Once I got familiar with the electronic health record, it...
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Product
athenahealth's product should have more ability to integrate. We use an external system, and there...
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Product
To improve my satisfaction with the product’s functionality meeting all my needs, athenahealth could...
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Loyalty
athenahealth is looking at some updates to their online check-in piece and the self-facing patient...
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Culture, Relationship, Product
athenahealth had some major issues with billing. The billing issues were really bad for a while....
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Relationship
The vendor's support people are really variable in terms of the responses that they get. I can call...
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Product
I would like to see better privacy options in the system for internal purposes when it comes to what...
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Relationship
I know that the vendor is working on some things, but sometimes, it can take them years to get those...
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Product
athenahealth continues to innovate and improve the system, and that is wonderful for providers...
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Loyalty
There are some things coming up for the system that I am excited about. I believe that those things...
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Product
The order sets are a strength in athenaClinicals. The arrangement of the workflows and the line of...
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Product, Value
The billing tab workflows in athenaClinicals could be better for the providers. It can be a bit of a...
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Product
I think athenaClinicals is really easy. I don’t see any other vendors' systems really fitting the...
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Product
athenaClinicals is like an iPhone that comes loaded, but we tend to have to add different apps. For...
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Product
There are things that should be happening now, and I don't believe the EMR companies understand...
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Loyalty, Value
Epic is moving in a direction with Nuance that is going to make a lot of doctors happy at the...
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Operations
Things have been going reasonably well with athenahealth. Their system has its shortfalls just like...
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Operations
The implementation of upgrades is probably one of athenahealth's biggest weaknesses. We have put a...
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Relationship, Product
athenahealth's focus has been on bolt-ons and partnerships in their network. We are using some of...
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Culture, Relationship
The main thing about athenahealth's support is that we have one designated account representative...
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Value
Functionality is probably athenahealth's greatest opportunity, and that influences whether they keep...
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Product
athenaClinicals is great on the clinical medical record side. I like athenaClinicals better than any...
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Relationship, Product
I have never worked in depth with an EMR like this before, but I can't imagine that the situation...
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Value
athenahealth doesn’t always charge for the products that they have, but if there is something they...
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Product
There haven’t been a lot of changes to athenaClinicals over the last few years. There were just...
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Loyalty
We went with athenaClinicals because with our previous product, we were 100% on premises. Every...
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Culture
athenahealth is obviously a huge company. The sales team doesn't entirely know what the onboarding...
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Product, Value
I would tell others we are very happy with an all-inclusive plan that is specific to our specialty....
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Relationship, Product
athenahealth is very metrics-oriented, both on the user side and on the business side. They have put...
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Product
athenaClinicals is very user friendly and easy to navigate. It is very logical. The steps align with...
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Product
athenahealth falls short on some customized quality metrics. They tend to stay with more out-of-box...
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Operations, Product
The vendor’s upgrades are very good. We know about them in advance, and the vendor’s communication,...
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Relationship, Operations
We hate when the vendor changes the system's look and feel. Providers don't like it when the vendor...
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Relationship
We can get support from athenahealth, but their response time depends on how big our problem is...
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Product
athenaClinicals is great with integrations. It is seamlessly integrated with our EHR, so we can pull...
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Relationship, Product
athenahealth does a good job trying to interoperate with other vendors. They are in a niche place...
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Product
I think athenahealth could look at a multispecialty, multioffice setup. The system currently has a...
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Relationship, Product
We absolutely love the fact that athena provides back-end billing support and support for all the...
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Product
athenaClinicals is a nice system. It is stable, and it does what it is supposed to do with few...
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Product, Value
The vendor has come out with some really good things for athenaClinicals. The vendor has integrated...
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Product
We can make some changes in athenaClinicals, but with a web-based product, we are limited in some...
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Loyalty, Product, Value
The product does not have an inpatient engine, so we can't buy it if we are trying to have a...
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Culture, Value
athenahealth is good at not charging for every little thing, and they are up front if there is an...
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Product
A nice thing about athenaClinicals is that we are always using the most up-to-date software. The...
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Loyalty
athenahealth’s timelines around promises definitely become longer than what they originally tell us...
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Relationship
athenahealth’s support is such a multitiered system. If we call their help desk team, that is like...
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Operations, Product
Some of my doctors have mentioned that they don't like having to click from one thing to another to...
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Product
athenaClinicals is very easy for our providers. They use a lot of the accelerators that athenahealth...
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Relationship, Product
One thing that we love about athenahealth is that we meet regularly with our customer success...
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Culture, Value
From start to finish, athenahealth is invested because of the way their pay structure works. They...
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Relationship, Operations
athenahealth has a lot of layers. On a couple of occasions when we had some issues with documents...
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Product, Value
athenahealth's reporting tool is not robust enough. They have been working on that a lot. We have...
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Loyalty, Relationship
I like athenahealth very much. They are focusing on our needs. Recently, we needed help with a...
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Product, Value
athenaClinicals has worked well for our practices. It is the only solution out there that integrates...
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Operations, Product
athenaClinicals’ biggest strength was how efficient it was in terms of documentation and orders. The...
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Operations
athenahealth hasn’t changed the way they do ongoing training, but what they have done is make the...
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Loyalty, Product
Our organization wants to do more, but athenahealth is not making enough progress for us to be able...
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Relationship
athenahealth’s support is really good. If there are deeper issues, we can call our product manager...
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Loyalty, Relationship
athenahealth has slowed down in terms of how big the updates have been and how big the changes have...
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Loyalty, Product
In athenaClinicals, the system will recognize that the doctor has been using a certain set of...
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Loyalty, Product
I was talking with a colleague about athenaClinicals, and they were on another platform. They were...
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Culture, Relationship
athenahealth does not try to piecemeal things. They basically tell us what a package is and tell us...
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Operations, Product
After new user training with athenaClinicals, every single person ends by asking whether that is it...
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Relationship
athenahealth’s agenda since they changed ownership has been divergent from our agenda to some...
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Relationship
I'm a pretty high user of athenaClinicals, so by the time I reach out to athenahealth for help, I...
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