athenaClinicals Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Operations
athenahealth's implementations lack a a long-term perspective. I understand why athenahealth does...
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Relationship
I love my athenahealth representative. I think the CSM support is something athenahealth does very...
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Relationship
We utilize a single sign-on program in our organization, and athenahealth doesn’t understand single...
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Relationship
athenahealth’s support is inconsistent, and there are days when it is pretty bad. Sometimes I have...
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Product
Most of our users like the workflow in the athenahealth system, especially the providers. I like...
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Loyalty
We transitioned to the athenahealth EHR, and it was the main option we looked at because we are an...
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Loyalty, Relationship, Operations
athenahealth absolutely gives us insights into the product's future. There are frequent webinars...
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Operations
I think the implementation went okay overall. We did our best. athenahealth sent a lot of staff down...
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Loyalty, Product
Our providers really like using athenaClinicals for medical visits. Also, our behavioral health...
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Product
There is no way to do things for one of our specialties in athenaClinicals, so we had to get...
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Loyalty, Operations
Part of our issue in athenaPractice was that we overcustomized a lot of things, and that made it...
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Operations
athenahealth has a lot of training modules that we can watch and training sessions that we can sign...
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Culture, Relationship, Product
One struggle that we have had with athenahealth has been with billing. We have had a lot of...
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Relationship, Product
The consistency in the updates that athenahealth releases with value-added functionality is helpful...
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Loyalty, Product
The thing that athenahealth needs to work on moving forward would be working to minimize the need to...
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Loyalty, Relationship
If we were in the market for an EHR and PM platform, it is hard to say who would be our number-one...
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Culture
I would tell someone starting with athenahealth that they have to negotiate the price with the...
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Product
I really like athenaClinicals. It is fast, simple, and easy to build, and we can find all the codes...
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Value
Every area of athenahealth's product is okay to integrate with. All EHRs are alike in that they are...
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Loyalty, Value
We are not totally thrilled with the amount that we are paying for athenahealth's system, and we...
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Relationship
The vendor's support people answer within about 24 hours, so that is pretty good.
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Loyalty, Relationship
There is a place for athenahealth. We have some really skilled folks, and we took over clinics that...
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Culture, Loyalty, Product
athenaClinicals works in a pretty straightforward way because it is the same solution we had before....
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Relationship, Product
There are some things that we would like to modify in athenaClinicals that have to be agreed upon by...
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Relationship
I interact with athenahealth at the same level as most other users. Other vendors have a slight edge...
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Culture, Value
Upgrades for athenaClinicals are quite seamless. athenahealth basically charges us based on a...
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Product
I would pick athenahealth's system over other EMRs. I still like athenaClinicals a lot after several...
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Product
On the clinical side, the experience for providers is excellent. We have a lot of flexibility in...
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Relationship
As an organization that has been on athenaClinicals for a long time, we have a team of people who...
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Loyalty, Relationship, Product
athenahealth has really picked up on innovation and development in the last few years, and they are...
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Relationship, Product
Behavioral health support is an area that I know athenahealth is really working on, but it still...
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Value
athenahealth used to give us free APIs, but now they want to charge for them, and that is nickel-and-diming....
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Operations
There isn't much training. athenahealth sends out release notes, and that is all we get. To be fair,...
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Culture, Loyalty
The product works as advertised mostly. athenaClinicals is not bad. I would tell others they should...
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Relationship
Proactivity from athenahealth is nonexistent. They never reach out to us and tell us what we need to...
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Culture, Product
We have to keep buying bolt-ons. We have to keep adding on other products because athenaClinicals is...
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Value
We are looking to athenahealth right now to help us optimize the EHR side with some better training...
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Relationship, Operations
Generally, whenever athenahealth puts some type of update on their road map, it comes to fruition at...
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Operations, Product
Whenever I have new providers that come in that have used other EMR systems, they are able to adapt...
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Loyalty
My recommendation to athenahealth is just to make a bigger push toward quality, and they are...
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Value
We pay for extras, but I think that is probably the industry standard. I don't think we pay more...
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Relationship, Operations
I just don't have a lot of direct involvement with athenahealth, and I'm not sure whether that is my...
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Loyalty, Relationship
athenaClinicals feels like a robust EHR. It has all of the muscles that we need to be efficient, see...
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Product
athenahealth is doing a great job with the interoperability of medical data and shared EMRs....
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Loyalty, Relationship, Product
athenahealth is focusing on leveraging AI for clinical decision making and information. They just...
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Relationship, Operations
athenahealth does an excellent job with informatics and data. They could also do a better job of...
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Relationship, Product
For any practice, what they get out of their EMR depends on how much effort they put into leveraging...
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Loyalty
athenahealth told us that they wanted to reduce the things that they give us to work on by a large...
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Loyalty
On a lot of fronts, athenahealth absolutely exceeds our expectations. I had the chance to go to one...
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Product
One service from athenahealth's bundle is a clinical component for telemedicine. It is an integrated...
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Loyalty, Product
athenahealth’s options are far and away the best right now for independent physician practices. We...
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Operations
athenahealth has a really good system for upgrades. But we have gone through a lot of growth, and...
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Relationship, Operations
We have an ongoing development road map with athenahealth, and they are responsive to it. Their lead...
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Loyalty, Relationship, Product
athenahealth had a hospital product, and they tried to compete in the acute care space. Ever since...
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Product
Like with any system that has been around this long, there is a lot of legacy baggage for end users...
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Loyalty
We selected athenahealth's system because it was the sweet spot for an organization like ours. The...
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Relationship
athenahealth has always handled the usual 90% of clients, but specialties have always been a unique...
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Product
We are happy with athenaClinicals. It is easy to use and intuitive, unlike other systems from...
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Product, Value
athenahealth does a good job right now with being aligned with our patient engagement goals. We are...
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Loyalty, Value
athenahealth partners with Nuance and already uses their system, and there is some integration. That...
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Loyalty
Our local athenahealth representative showed me some new features that look interesting, and those...
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Product
athenaClinicals flows well. There is good documentation that providers seem to like. The system...
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Relationship
athenahealth does a pretty good job. They did have an outage recently, but for the most part, the...
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Operations, Product
The system is so robust. It is a billing and clinical system, and it has lots of interfaces hooked...
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Relationship
I have stopped calling athenahealth because it is hard for me to relay an issue to the tier-one...
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Product, Value
athenaClinicals is probably the easiest EMR I have ever seen. Our ability to document things...
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Relationship, Product
We are very quick to get an alert via email if there is a system outage or something impacting...
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Relationship, Product
One of athenahealth's specialty flowsheets is not very good. We use a third-party company for that....
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Loyalty, Relationship
We actually have a road-map meeting with athenahealth regularly that kind of shows what is on the...
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Relationship
When the vendor says they are going to implement a fix or change something in the system, they make...
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Loyalty, Product, Value
If we were on the market for a solution, our first consideration would be probably from...
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Loyalty, Product
Integration is the biggest thing that athenahealth could improve. It needs to be easier to put...
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Relationship
athenahealth is very good at listening to us. They have a lot of customer-facing meetings either...
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Loyalty, Product
If my organization were just an ambulatory practice, athenahealth's system would be at the top of...
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Operations, Product, Value
I would buy athenaClinicals again. On its own, athenaClinicals is an excellent EMR. On the...
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Loyalty, Product
If an organization has acute facilities and ambulatory facilities, athenaClinicals will put them at...
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Product
I feel like athenaClinicals could show a little more about medication history and refills available...
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Relationship
athenahealth does not always keep all promises. There are some issues with support and getting ahold...
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Product
athenaClinicals works pretty well. It is where we get all of our other data. It is pretty well laid...
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Loyalty, Product
athenaClinicals is effective. It is more effective with our ambient speech product. So, I would be...
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Relationship
athenahealth has proactive service, and they keep moving forward so they are not bad. They...
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Product
What would make me fully satisfied with the solution's functionality is if athenaClinicals had more...
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Operations
athenahealth does upgrades on their own in the cloud quarterly. They do a very good job at that....
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Relationship
The support is all web support. We enter the ticket through athenahealth’s portal, and they do a...
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Relationship
athenahealth is really reactive. They are only a bit proactive. athenahealth has a website for...
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Culture, Relationship
We have a performance call and a management call regularly with athenahealth. We have an actual...
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Value
We are a partner with athenahealth, and we give them a percentage of the collectibles. I would think...
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Operations, Product, Value
We are doing pretty well with athenahealth. I don't know whether this is a positive for other...
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Relationship, Product
athenahealth recently redid one of their flow sheets, and it has been tough for some users.
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Loyalty, Product
If we went to the market for an EHR vendor, we would stick with athenahealth because their system is...
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Relationship
athenahealth is less proactive in alerting us to major workflow changes. A lot of the time they will...
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Loyalty, Operations
Part of the sell with us moving to athenaOne was that it wouldn’t be a big deal to bring in our old...
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Product, Value
We moved to athenaOne, and we were supposed to be able to scan our vaccine labels. We have to put in...
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Loyalty
athenaOne will alert us when certain things need to be done. We are just getting to the stage now...
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Operations
The transition to athenaOne was a nightmare. It was horrendous. The training that we had was so...
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Loyalty
If I were to make a choice about what EHR to go with, I would look long and hard for another...
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Loyalty, Product
I believe that athenahealth is going to grandfather athenaClinicals. They stopped making...
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Loyalty
The system would better meet our needs if athenahealth embedded population health data right into...
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Operations, Product
athenaClinicals is a solid product and a great EMR. For mass consumption practice, it must be one of...
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Loyalty
In the pure EMR part of athenaClinicals, there are still inefficiencies with integration with...
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Operations, Product
If we go from one EMR to another, athenaClinicals has a steeper learning curve just because most...
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Loyalty, Product
I have used many EHRs, and I rolled them out, so we get to see that. Then, athenahealth doesn't...
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Relationship
athenahealth is much slower in terms of giving us the answer. That means that normally we would get...
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Relationship, Product
Unfortunately, athenahealth has slowed down how much they innovate. athenahealth is not making...
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Product
There is not a more efficient system than athenaClinicals. athenahealth is just more efficient than...
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Operations
For training, athenahealth sends us a summary document that has a lot of the details, and then they...
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Relationship
athenaClinicals' reporting is difficult for population health. athenahealth has worked diligently in...
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Relationship, Product
Improvements with athenaClinicals’ performance would be helpful. I had a bad experience with the...
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Relationship
We do get notified about downtime by athenahealth if anything is going to go offline, but that...
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Relationship
We have a customer support manager who is assigned to us and everything goes through them. It is...
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Product, Value
athenaClinicals is meeting our needs for sure. athenaClinicals interfaces very well, and...
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Product
We have required reports we have to do, and the updated reports have not been uploaded yet by...
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Relationship, Product
athenahealth has some work to do on the quality side of quality measures and quality reporting....
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Operations
athenahealth definitely provides ongoing training for athenaClinicals. They provide lots of release...
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Loyalty
Our entire health system is actually going to move to a different EHR. So our whole organization...
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Relationship
Typically, what happens when we call athenahealth's customer support people is they just drop a...
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Product
Our providers are enjoying athenaClinicals. I have been in the business for a long time, so I always...
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Operations, Product
athenahealth's system is pretty easy to utilize. If someone has worked in an EHR before,...
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Product
athenahealth's chart-preparation tool is really great, but they don't have an easy report that we...
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Value
athenahealth does a pretty good job on costs. They charge what I would expect them to. So we don't...
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Product
There are functions in athenaClinicals, as with any EHR, that we wish would function differently....
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Product
We have a lot of trouble delegating rights to who is ordering. When providers go out of town, the...
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Product
athenaClinicals has a lot of bells and whistles compared to a lot of other EMRs we work with....
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Product
athenaClinicals integrates pretty well with a lot of things. athenahealth has a lot of partner...
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Operations
I'm pretty satisfied with the quarterly upgrades. athenahealth usually vets things pretty well ahead...
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Relationship
Since COVID-19, we have seen a dramatic decrease in the quality of frontline support when we call...
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Operations
When we get to the point where we are comfortable using athenaClinicals, it has got a lot of good...
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Product
athenaClinicals is really strong in document management. Everything that comes across is assigned an...
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Product
athenaClinicals offers the ability to add different templates that may not exist. There is...
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Relationship, Product
We don’t have any issues with upgrades for athenaClinicals. athenahealth completely takes care of...
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Operations
athenahealth should make it better for us to engage our staff for training. Right now, there is more...
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Relationship, Product
There are things that we have issues with in athenaClinicals, such as screen size. Some things look...
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Loyalty, Relationship
We have regular meetings with our customer service manager, and we have a road map of where updates...
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Operations
Our implementation of athenaClinicals seemed to be a little bit rushed, and we didn't quite get all...
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Product
The way we document vaccines in athenaClinicals has gone well. Also, our documentation management...
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Product
athenaClinicals is running as designed. It is not perfect. Nothing is. There is always room for...
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Loyalty, Product
There are instances of downtime that impact athenaClinicals, and we don't really get root cause...
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Relationship
athenahealth is pretty decent at keeping promises with the releases, and they also provide a product...
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Relationship
I like the ease of use and the ability to contact customer service to get answers. What stands out...
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Product, Value
Being able to customize things across the board for our table space would provide more value. With...
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Relationship, Product
We have not had any issues getting our claims paid or my cash flow held up. Everything has been...
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Value
We got a bill from athenahealth for some stuff that occurred months ago. It was a large sum, and the...
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Product
There is some learning curve stuff. The check-in process for our front desk has been a little...
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Product
We are lacking a couple of encounter note-type things for a certain specialty. But otherwise, for...
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Relationship
We have actually become pretty good friends with our sales representative who is a good kid. When we...
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Loyalty, Relationship
When we were looking for vendors, we reached out to athenahealth, and they were responsive and professional....
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Loyalty, Value
When I look at what has happened, my trend line for charges and receipts has been going up on a good...
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Relationship, Product
The vendor is constantly evolving and improving the system. It meets our needs.
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Value
athenahealth's vision is aligned with their system being an ambulatory solution for big and small...
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Product
In terms of integrations, we have seen that athenahealth is able to deliver more of what they commit...
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Relationship
athenahealth's model is that they really want health providers and the health system not to worry...
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Product
I like that athenaClinicals is easy to use. We don't need a lot of provider support for it. The...
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Loyalty, Product
If everyone uses athenahealth's standard, then everyone will be on the same playing field. If users...
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Operations
It is hard for us to train clinical staff members to learn new workflows in athenaClinicals, and I...
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Relationship
We do a lot of escalation. Even when we meet with athenahealth's executive team, I have to go ask...
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Operations, Product
Users can't really make athenaClinicals their own. There are no modifications for athenaClinicals....
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Product
athenahealth could do a better job with the way they have implemented clinical templates and...
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Loyalty, Product
Because of the unique structure of our organization, we break every system we touch. No system is...
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Relationship
We have an assigned account representative from athenahealth. Whenever we have an issue, we enter a...
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Product
athenaClinicals is the industry standard in terms of how we do interconnections. The system does a...
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Operations
When we compare athenaClinicals to other EMRs in terms of the training, nearly all of the staff...
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Product
athenahealth would certainly still be within our top considerations if we were hypothetically in the...
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Loyalty, Relationship, Product
athenahealth has come to the table more recently to try to get integration to where it needs to be,...
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Relationship
With athenahealth, I think the biggest thing is there are timelines that are ambitious and timelines...
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Relationship
athenahealth's support model is horrible. We put our case in, and it might sit a few days before it...
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Operations
I wasn't really impressed with athenahealth's implementation, but then that was what I did...
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Loyalty, Product
Even after several years, athenahealth is still lacking in some functionalities. Some of the things...
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Relationship, Product
athenahealth does a good job of supporting integration and interoperability goals. athenaClinicals...
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Product
The providers like athenaClinicals. Everyone finds it relatively simple to work with, other than the...
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Value
I know athenahealth will charge us if we need a custom report written, and they will charge us a lot...
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Operations, Product
When athenahealth does their upgrades, they roll them out. The upgrades are usually pretty smooth....
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Operations
athenahealth has a number of online training offerings that are okay. Online training can be pretty...
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Product
athenaClinicals does in fact lack a few things I would like to see it have. I think that there are...
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Value
If it had been my money, I would have to say we didn't receive our money's worth, but it was not my...
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Relationship
We have a CSM with athenahealth. Their scope is limited. As a matter of fact, there are things that...
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Relationship
I would not buy athenaClinicals again. I have learned to live with it, but it would definitely not...
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Loyalty, Relationship, Value
athenahealth is now owned by venture capitalists instead of Jonathan Bush. We have seen changes we...
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Relationship, Operations, Product
athenaClinicals is very stable. It doesn't fall down. It doesn't crash. It does what it is supposed...
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Operations, Product
I would tell others looking at athenaClinicals that it is very stable, so it doesn't crash very...
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Relationship
With athenaClinicals, there is this feeling that athenahealth is not paying attention to the work we...
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Loyalty, Relationship
I'm sad to be so disappointed in athenahealth. We have always been really big fans of athenahealth....
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Relationship
I would love to have some cadre of people at athenahealth who I could call, tell that we are looking...
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Relationship, Operations
The initial training happened a long time ago. With ongoing training, relatively few people know as...
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Product
There are some specialties that lag behind from an interoperability standpoint in athenaClinicals....
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Culture, Relationship
It is really a matter of semantics regarding how things are labeled, but there is some confusion...
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Loyalty, Relationship, Product
athenahealth is getting there with all the other specialties, but they do not have clinical decision...
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Relationship
We have direct support from the CSM, who is phenomenal. But sometimes we discover things and have to...
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Product, Value
The tangible outcomes we are looking for beyond patient outcomes are ease of use and things tied to...
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Operations, Product
Sometimes our end users, specifically our physicians, question whether physicians at athenahealth...
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Value
athenahealth may not meet the agreed-upon timeline, but they do keep their promises when creating...
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Operations
The upgrades for athenaClinicals are systematically done, and athenahealth offers excellent training...
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Product
The feedback that we have gotten from our providers about athenaClinicals has been that it isn't...
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Operations, Product
The reports in athenaClinicals have been helpful because we can access them on the spot. A lot of...
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Operations, Product
With athenahealth, they use a SaaS model, so upgrades just get pushed to us. They give us a...
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Loyalty
We are sticking with athenaClinicals for the long term because there are leading organizations in...
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Product
athenahealth needs a better patient portal experience. They also need a better patient app. I think...
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Product
I love how athenahealth takes feedback and inputs. They make that information real within the EMR....
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Product
I would tell a peer that athenaClinicals is built with information on medications, interactions, and...
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Loyalty
Some of the main reasons that we went with athenahealth were their platform and their ability to...
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Relationship
athenahealth does a great job. They do three upgrades a year on their platform. The vendor's...
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Relationship, Product
As part of athenahealth's application, they have an Interface message queue manager. I would like to...
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Product
athenahealth’s upgrades have been pretty good lately. There have been hardly any problems. There are...
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Relationship
Part of what makes athenahealth difficult is their support. But it has improved in the last year. We...
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Product
There are additional integrations athenahealth could do, and they could potentially even look into...
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Loyalty, Product
The product meets a lot of needs, but it doesn't meet all needs. There are other things that we can...
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Product
Whenever a technology vendor gets the ability to consolidate, they always say they can do something...
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Relationship
I have not heard any issues from our team with the support when they need to reach out to somebody...
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Product
There is always room to grow and improve. Overall, I'm pleased, and the system is a quality product....
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Loyalty
Sometimes the delivery of new technology is a little slower than I would like, but the vendor has...
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Value
athenahealth is not out of line with other EHR vendors when it comes to their charges. All EHR...
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Operations
Prior to the pandemic, there was more of a push to get our people out to train with athenahealth's...
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Product
Ease of use is very important, especially when we have a lot of staff turnover. When we bring a new...
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Product
I still have problems with reporting in athenaClinicals; the reporting is not as robust as it could...
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Product
athenaClinicals is not perfect by any means, but it gets the job done for us. The clinical aspect is...
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Product
The difference between athenaClinicals and some of the EMRs is that athenahealth always updates the...
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Loyalty, Product
Some EMR vendors have been experimenting with using AI to generate notes based on the patient and...
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Relationship
As we make suggestions, athenahealth does a good job of going through and addressing these through...
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Product
Certain things aren't labeled when athenahealth categorizes stuff, like incoming documents, and...
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Relationship, Operations
I have dealt with other EMRs. athenaClinicals isn't perfect, but it is about as good as an...
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Relationship
There is a known issue in athenaClinicals that is causing havoc, and it has kept us pretty busy. The...
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Product
athenahealth exceeds expectations when it comes to interoperability. Every other healthcare entity...
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Relationship
We have a fair amount of interaction with the vendor. We have contact with them when there are...
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Product
We are pretty happy with the product. When the doctors dictate their notes into athenaClinicals,...
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Loyalty
One of athenahealth's big weaknesses is keeping up with how fast technology is changing. AI is a...
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Product
athenaClinicals’ big strength is that it is easy to use for physicians and providers who are...
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Loyalty
Until recently, the system's previsit process was notoriously horrible and didn't meet its purpose,...
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Operations, Product
athenahealth is pretty proactive, and their system is easy for end users. It isn't overly...
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Operations, Product
There are a lot of ways that athenahealth could improve their documentation so that providers...
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Product, Value
The highlight with athenahealth is that they wick off a lot of the easier tasks that cost...
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Relationship
We have a direct connection to athenahealth if we have to vent, and that is really good. I think a...
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Loyalty, Product
athenahealth has global updates. With updates of other systems, customers are on different versions....
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Relationship
I think the only area that frustrates us a little is that athenahealth tends to try to do more...
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