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athenaClinicals Commentary
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Chris Clune
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User Commentary

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Physician

Culture

I would tell someone starting with athenahealth that they have to negotiate the price with the...

Dec 2024
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Physician

Product

I really like athenaClinicals. It is fast, simple, and easy to build, and we can find all the codes...

Dec 2024
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VP/Other Executive

Value

Every area of athenahealth's product is okay to integrate with. All EHRs are alike in that they are...

Dec 2024
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VP/Other Executive

Loyalty, Value

We are not totally thrilled with the amount that we are paying for athenahealth's system, and we...

Dec 2024
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VP/Other Executive

Relationship

The vendor's support people answer within about 24 hours, so that is pretty good.

Dec 2024
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VP/Other Executive

Loyalty, Relationship

There is a place for athenahealth. We have some really skilled folks, and we took over clinics that...

Dec 2024
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VP/Other Executive

Culture, Loyalty, Product

athenaClinicals works in a pretty straightforward way because it is the same solution we had before....

Dec 2024
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Director

Relationship, Product

There are some things that we would like to modify in athenaClinicals that have to be agreed upon by...

Dec 2024
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Director

Relationship

I interact with athenahealth at the same level as most other users. Other vendors have a slight edge...

Dec 2024
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Director

Culture, Value

Upgrades for athenaClinicals are quite seamless. athenahealth basically charges us based on a...

Dec 2024
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Director

Product

I would pick athenahealth's system over other EMRs. I still like athenaClinicals a lot after several...

Dec 2024
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Director

Product

On the clinical side, the experience for providers is excellent. We have a lot of flexibility in...

Dec 2024
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Director

Relationship

As an organization that has been on athenaClinicals for a long time, we have a team of people who...

Dec 2024
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Director

Loyalty, Relationship, Product

athenahealth has really picked up on innovation and development in the last few years, and they are...

Dec 2024
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Director

Relationship, Product

Behavioral health support is an area that I know athenahealth is really working on, but it still...

Dec 2024
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CIO

Value

athenahealth used to give us free APIs, but now they want to charge for them, and that is nickel-and-diming....

Dec 2024
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VP/Other Executive

Operations

There isn't much training. athenahealth sends out release notes, and that is all we get. To be fair,...

Dec 2024
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VP/Other Executive

Culture, Loyalty

The product works as advertised mostly. athenaClinicals is not bad. I would tell others they should...

Dec 2024
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VP/Other Executive

Relationship

Proactivity from athenahealth is nonexistent. They never reach out to us and tell us what we need to...

Dec 2024
||
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VP/Other Executive

Culture, Product

We have to keep buying bolt-ons. We have to keep adding on other products because athenaClinicals is...

Dec 2024
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VP/Other Executive

Value

We are looking to athenahealth right now to help us optimize the EHR side with some better training...

Dec 2024
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Analyst/Coordinator

Relationship, Operations

Generally, whenever athenahealth puts some type of update on their road map, it comes to fruition at...

Dec 2024
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Analyst/Coordinator

Operations, Product

Whenever I have new providers that come in that have used other EMR systems, they are able to adapt...

Dec 2024
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Analyst/Coordinator

Loyalty

My recommendation to athenahealth is just to make a bigger push toward quality, and they are...

Dec 2024
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(0)
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Director

Value

We pay for extras, but I think that is probably the industry standard. I don't think we pay more...

Nov 2024
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(0)
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Director

Relationship, Operations

I just don't have a lot of direct involvement with athenahealth, and I'm not sure whether that is my...

Nov 2024
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Director

Loyalty, Relationship

athenaClinicals feels like a robust EHR. It has all of the muscles that we need to be efficient, see...

Nov 2024
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Manager

Product

athenahealth is doing a great job with the interoperability of medical data and shared EMRs....

Nov 2024
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Manager

Loyalty, Relationship, Product

athenahealth is focusing on leveraging AI for clinical decision making and information. They just...

Nov 2024
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Manager

Relationship, Operations

athenahealth does an excellent job with informatics and data. They could also do a better job of...

Nov 2024
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Manager

Relationship, Product

For any practice, what they get out of their EMR depends on how much effort they put into leveraging...

Nov 2024
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Manager

Loyalty

athenahealth told us that they wanted to reduce the things that they give us to work on by a large...

Nov 2024
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Manager

Loyalty

On a lot of fronts, athenahealth absolutely exceeds our expectations. I had the chance to go to one...

Nov 2024
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Manager

Product

One service from athenahealth's bundle is a clinical component for telemedicine. It is an integrated...

Nov 2024
||
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Manager

Loyalty, Product

athenahealth’s options are far and away the best right now for independent physician practices. We...

Nov 2024
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Director

Operations

athenahealth has a really good system for upgrades. But we have gone through a lot of growth, and...

Nov 2024
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Director

Relationship, Operations

We have an ongoing development road map with athenahealth, and they are responsive to it. Their lead...

Nov 2024
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Director

Loyalty, Relationship, Product

athenahealth had a hospital product, and they tried to compete in the acute care space. Ever since...

Nov 2024
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Director

Product

Like with any system that has been around this long, there is a lot of legacy baggage for end users...

Nov 2024
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Director

Loyalty

We selected athenahealth's system because it was the sweet spot for an organization like ours. The...

Nov 2024
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Director

Relationship

athenahealth has always handled the usual 90% of clients, but specialties have always been a unique...

Nov 2024
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Director

Product

We are happy with athenaClinicals. It is easy to use and intuitive, unlike other systems from...

Nov 2024
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Director

Product, Value

athenahealth does a good job right now with being aligned with our patient engagement goals. We are...

Nov 2024
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(0)
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Director

Loyalty, Value

athenahealth partners with Nuance and already uses their system, and there is some integration. That...

Nov 2024
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Director

Loyalty

Our local athenahealth representative showed me some new features that look interesting, and those...

Nov 2024
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(0)
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Director

Product

athenaClinicals flows well. There is good documentation that providers seem to like. The system...

Nov 2024
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Director

Relationship

athenahealth does a pretty good job. They did have an outage recently, but for the most part, the...

Nov 2024
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Director

Operations, Product

The system is so robust. It is a billing and clinical system, and it has lots of interfaces hooked...

Nov 2024
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Director

Relationship

I have stopped calling athenahealth because it is hard for me to relay an issue to the tier-one...

Nov 2024
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Director

Product, Value

athenaClinicals is probably the easiest EMR I have ever seen. Our ability to document things...

Nov 2024
||
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Director

Relationship, Product

We are very quick to get an alert via email if there is a system outage or something impacting...

Nov 2024
||
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Director

Relationship, Product

One of athenahealth's specialty flowsheets is not very good. We use a third-party company for that....

Nov 2024
||
(0)
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Director

Loyalty, Relationship

We actually have a road-map meeting with athenahealth regularly that kind of shows what is on the...

Nov 2024
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Director

Relationship

When the vendor says they are going to implement a fix or change something in the system, they make...

Nov 2024
||
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Director

Loyalty, Product, Value

If we were on the market for a solution, our first consideration would be probably from...

Nov 2024
||
(0)
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CIO

Loyalty, Product

Integration is the biggest thing that athenahealth could improve. It needs to be easier to put...

Oct 2024
||
(0)
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CIO

Relationship

athenahealth is very good at listening to us. They have a lot of customer-facing meetings either...

Oct 2024
||
(0)
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CIO

Loyalty, Product

If my organization were just an ambulatory practice, athenahealth's system would be at the top of...

Oct 2024
||
(0)
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CIO

Operations, Product, Value

I would buy athenaClinicals again. On its own, athenaClinicals is an excellent EMR. On the...

Oct 2024
||
(0)
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CIO

Loyalty, Product

If an organization has acute facilities and ambulatory facilities, athenaClinicals will put them at...

Oct 2024
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(0)
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Physician

Product

I feel like athenaClinicals could show a little more about medication history and refills available...

Oct 2024
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(0)
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Physician

Relationship

athenahealth does not always keep all promises. There are some issues with support and getting ahold...

Oct 2024
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Physician

Product

athenaClinicals works pretty well. It is where we get all of our other data. It is pretty well laid...

Oct 2024
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Physician

Loyalty, Product

athenaClinicals is effective. It is more effective with our ambient speech product. So, I would be...

Oct 2024
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CEO/President

Relationship

athenahealth has proactive service, and they keep moving forward so they are not bad. They...

Oct 2024
||
(0)
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CEO/President

Product

What would make me fully satisfied with the solution's functionality is if athenaClinicals had more...

Oct 2024
||
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Director

Operations

athenahealth does upgrades on their own in the cloud quarterly. They do a very good job at that....

Oct 2024
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Director

Relationship

The support is all web support. We enter the ticket through athenahealth’s portal, and they do a...

Oct 2024
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Director

Relationship

athenahealth is really reactive. They are only a bit proactive. athenahealth has a website for...

Oct 2024
||
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Director

Culture, Relationship

We have a performance call and a management call regularly with athenahealth. We have an actual...

Oct 2024
||
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Director

Value

We are a partner with athenahealth, and we give them a percentage of the collectibles. I would think...

Oct 2024
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(0)
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Director

Operations, Product, Value

We are doing pretty well with athenahealth. I don't know whether this is a positive for other...

Oct 2024
||
(0)
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Director

Relationship, Product

athenahealth recently redid one of their flow sheets, and it has been tough for some users.

Oct 2024
||
(0)
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Director

Loyalty, Product

If we went to the market for an EHR vendor, we would stick with athenahealth because their system is...

Oct 2024
||
(0)
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Director

Relationship

athenahealth is less proactive in alerting us to major workflow changes. A lot of the time they will...

Oct 2024
||
(0)
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CEO/President

Loyalty, Operations

Part of the sell with us moving to athenaOne was that it wouldn’t be a big deal to bring in our old...

Oct 2024
||
(0)
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CEO/President

Product, Value

We moved to athenaOne, and we were supposed to be able to scan our vaccine labels. We have to put in...

Oct 2024
||
(0)
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CEO/President

Loyalty

athenaOne will alert us when certain things need to be done. We are just getting to the stage now...

Oct 2024
||
(0)
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CEO/President

Operations

The transition to athenaOne was a nightmare. It was horrendous. The training that we had was so...

Oct 2024
||
(0)
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CEO/President

Loyalty

If I were to make a choice about what EHR to go with, I would look long and hard for another...

Oct 2024
||
(0)
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CEO/President

Loyalty, Product

I believe that athenahealth is going to grandfather athenaClinicals. They stopped making...

Oct 2024
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Director

Loyalty

The system would better meet our needs if athenahealth embedded population health data right into...

Oct 2024
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(0)
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Director

Operations, Product

athenaClinicals is a solid product and a great EMR. For mass consumption practice, it must be one of...

Oct 2024
||
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Director

Loyalty

In the pure EMR part of athenaClinicals, there are still inefficiencies with integration with...

Oct 2024
||
(0)
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Director

Operations, Product

If we go from one EMR to another, athenaClinicals has a steeper learning curve just because most...

Oct 2024
||
(0)
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Director

Loyalty, Product

I have used many EHRs, and I rolled them out, so we get to see that. Then, athenahealth doesn't...

Oct 2024
||
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Director

Relationship

athenahealth is much slower in terms of giving us the answer. That means that normally we would get...

Oct 2024
||
(0)
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Director

Relationship, Product

Unfortunately, athenahealth has slowed down how much they innovate. athenahealth is not making...

Oct 2024
||
(0)
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Director

Product

There is not a more efficient system than athenaClinicals. athenahealth is just more efficient than...

Oct 2024
||
(0)
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Director

Operations

For training, athenahealth sends us a summary document that has a lot of the details, and then they...

Oct 2024
||
(0)
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Analyst/Coordinator

Relationship

athenaClinicals' reporting is difficult for population health. athenahealth has worked diligently in...

Oct 2024
||
(0)
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Director

Relationship, Product

Improvements with athenaClinicals’ performance would be helpful. I had a bad experience with the...

Oct 2024
||
(0)
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VP/Other Executive

Relationship

We do get notified about downtime by athenahealth if anything is going to go offline, but that...

Oct 2024
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VP/Other Executive

Relationship

We have a customer support manager who is assigned to us and everything goes through them. It is...

Oct 2024
||
(0)
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VP/Other Executive

Product, Value

athenaClinicals is meeting our needs for sure. athenaClinicals interfaces very well, and...

Oct 2024
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(0)
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VP/Other Executive

Product

We have required reports we have to do, and the updated reports have not been uploaded yet by...

Oct 2024
||
(0)
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Director

Relationship, Product

athenahealth has some work to do on the quality side of quality measures and quality reporting....

Oct 2024
||
(0)
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VP/Other Executive

Operations

athenahealth definitely provides ongoing training for athenaClinicals. They provide lots of release...

Oct 2024
||
(0)
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Director

Loyalty

Our entire health system is actually going to move to a different EHR. So our whole organization...

Oct 2024
||
(0)
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VP/Other Executive

Relationship

Typically, what happens when we call athenahealth's customer support people is they just drop a...

Oct 2024
||
(0)
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VP/Other Executive

Product

Our providers are enjoying athenaClinicals. I have been in the business for a long time, so I always...

Oct 2024
||
(0)
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Director

Operations, Product

athenahealth's system is pretty easy to utilize. If someone has worked in an EHR before,...

Oct 2024
||
(0)
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Director

Product

athenahealth's chart-preparation tool is really great, but they don't have an easy report that we...

Oct 2024
||
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Director

Value

athenahealth does a pretty good job on costs. They charge what I would expect them to. So we don't...

Oct 2024
||
(0)
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Director

Product

There are functions in athenaClinicals, as with any EHR, that we wish would function differently....

Oct 2024
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(0)
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Analyst/Coordinator

Product

We have a lot of trouble delegating rights to who is ordering. When providers go out of town, the...

Oct 2024
||
(0)
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Analyst/Coordinator

Product

athenaClinicals has a lot of bells and whistles compared to a lot of other EMRs we work with....

Oct 2024
||
(0)
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Analyst/Coordinator

Product

athenaClinicals integrates pretty well with a lot of things. athenahealth has a lot of partner...

Oct 2024
||
(0)
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Analyst/Coordinator

Operations

I'm pretty satisfied with the quarterly upgrades. athenahealth usually vets things pretty well ahead...

Oct 2024
||
(0)
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Analyst/Coordinator

Relationship

Since COVID-19, we have seen a dramatic decrease in the quality of frontline support when we call...

Oct 2024
||
(0)
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Analyst/Coordinator

Operations

When we get to the point where we are comfortable using athenaClinicals, it has got a lot of good...

Oct 2024
||
(0)
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Analyst/Coordinator

Product

athenaClinicals is really strong in document management. Everything that comes across is assigned an...

Oct 2024
||
(0)
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Analyst/Coordinator

Product

athenaClinicals offers the ability to add different templates that may not exist. There is...

Oct 2024
||
(0)
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Director

Relationship, Product

We don’t have any issues with upgrades for athenaClinicals. athenahealth completely takes care of...

Oct 2024
||
(0)
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Director

Operations

athenahealth should make it better for us to engage our staff for training. Right now, there is more...

Oct 2024
||
(0)
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Director

Relationship, Product

There are things that we have issues with in athenaClinicals, such as screen size. Some things look...

Oct 2024
||
(0)
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Director

Loyalty, Relationship

We have regular meetings with our customer service manager, and we have a road map of where updates...

Oct 2024
||
(0)
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Director

Operations

Our implementation of athenaClinicals seemed to be a little bit rushed, and we didn't quite get all...

Oct 2024
||
(0)
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Director

Product

The way we document vaccines in athenaClinicals has gone well. Also, our documentation management...

Oct 2024
||
(0)
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Manager

Product

athenaClinicals is running as designed. It is not perfect. Nothing is. There is always room for...

Oct 2024
||
(0)
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Manager

Loyalty, Product

There are instances of downtime that impact athenaClinicals, and we don't really get root cause...

Oct 2024
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Manager

Relationship

athenahealth is pretty decent at keeping promises with the releases, and they also provide a product...

Oct 2024
||
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Manager

Relationship

I like the ease of use and the ability to contact customer service to get answers. What stands out...

Oct 2024
||
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Manager

Product, Value

Being able to customize things across the board for our table space would provide more value. With...

Oct 2024
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VP/Other Executive

Relationship, Product

We have not had any issues getting our claims paid or my cash flow held up. Everything has been...

Oct 2024
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VP/Other Executive

Value

We got a bill from athenahealth for some stuff that occurred months ago. It was a large sum, and the...

Oct 2024
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VP/Other Executive

Product

There is some learning curve stuff. The check-in process for our front desk has been a little...

Oct 2024
||
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VP/Other Executive

Product

We are lacking a couple of encounter note-type things for a certain specialty. But otherwise, for...

Oct 2024
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VP/Other Executive

Relationship

We have actually become pretty good friends with our sales representative who is a good kid. When we...

Oct 2024
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VP/Other Executive

Loyalty, Relationship

When we were looking for vendors, we reached out to athenahealth, and they were responsive and professional....

Oct 2024
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VP/Other Executive

Loyalty, Value

When I look at what has happened, my trend line for charges and receipts has been going up on a good...

Oct 2024
||
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Physician

Relationship, Product

The vendor is constantly evolving and improving the system. It meets our needs.

Oct 2024
||
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CIO

Value

athenahealth's vision is aligned with their system being an ambulatory solution for big and small...

Sep 2024
||
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CIO

Product

In terms of integrations, we have seen that athenahealth is able to deliver more of what they commit...

Sep 2024
||
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CIO

Relationship

athenahealth's model is that they really want health providers and the health system not to worry...

Sep 2024
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VP/Other Executive

Product

I like that athenaClinicals is easy to use. We don't need a lot of provider support for it. The...

Sep 2024
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VP/Other Executive

Loyalty, Product

If everyone uses athenahealth's standard, then everyone will be on the same playing field. If users...

Sep 2024
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VP/Other Executive

Operations

It is hard for us to train clinical staff members to learn new workflows in athenaClinicals, and I...

Sep 2024
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VP/Other Executive

Relationship

We do a lot of escalation. Even when we meet with athenahealth's executive team, I have to go ask...

Sep 2024
||
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VP/Other Executive

Operations, Product

Users can't really make athenaClinicals their own. There are no modifications for athenaClinicals....

Sep 2024
||
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VP/Other Executive

Product

athenahealth could do a better job with the way they have implemented clinical templates and...

Sep 2024
||
(0)
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CEO/President

Loyalty, Product

Because of the unique structure of our organization, we break every system we touch. No system is...

Sep 2024
||
(0)
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CEO/President

Relationship

We have an assigned account representative from athenahealth. Whenever we have an issue, we enter a...

Sep 2024
||
(0)
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CEO/President

Product

athenaClinicals is the industry standard in terms of how we do interconnections. The system does a...

Sep 2024
||
(0)
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CEO/President

Operations

When we compare athenaClinicals to other EMRs in terms of the training, nearly all of the staff...

Sep 2024
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Director

Product

athenahealth would certainly still be within our top considerations if we were hypothetically in the...

Sep 2024
||
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Director

Loyalty, Relationship, Product

athenahealth has come to the table more recently to try to get integration to where it needs to be,...

Sep 2024
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Director

Relationship

With athenahealth, I think the biggest thing is there are timelines that are ambitious and timelines...

Sep 2024
||
(0)
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Analyst/Coordinator

Relationship

athenahealth's support model is horrible. We put our case in, and it might sit a few days before it...

Sep 2024
||
(0)
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Analyst/Coordinator

Operations

I wasn't really impressed with athenahealth's implementation, but then that was what I did...

Sep 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

Even after several years, athenahealth is still lacking in some functionalities. Some of the things...

Sep 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

athenahealth does a good job of supporting integration and interoperability goals. athenaClinicals...

Sep 2024
||
(0)
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Analyst/Coordinator

Product

The providers like athenaClinicals. Everyone finds it relatively simple to work with, other than the...

Sep 2024
||
(0)
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Analyst/Coordinator

Value

I know athenahealth will charge us if we need a custom report written, and they will charge us a lot...

Sep 2024
||
(0)
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Analyst/Coordinator

Operations, Product

When athenahealth does their upgrades, they roll them out. The upgrades are usually pretty smooth....

Sep 2024
||
(0)
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Analyst/Coordinator

Operations

athenahealth has a number of online training offerings that are okay. Online training can be pretty...

Sep 2024
||
(0)
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Analyst/Coordinator

Product

athenaClinicals does in fact lack a few things I would like to see it have. I think that there are...

Sep 2024
||
(0)
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Analyst/Coordinator

Value

If it had been my money, I would have to say we didn't receive our money's worth, but it was not my...

Sep 2024
||
(0)
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Analyst/Coordinator

Relationship

We have a CSM with athenahealth. Their scope is limited. As a matter of fact, there are things that...

Sep 2024
||
(0)
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Analyst/Coordinator

Relationship

I would not buy athenaClinicals again. I have learned to live with it, but it would definitely not...

Sep 2024
||
(0)
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Manager

Loyalty, Relationship, Value

athenahealth is now owned by venture capitalists instead of Jonathan Bush. We have seen changes we...

Sep 2024
||
(0)
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Manager

Relationship, Operations, Product

athenaClinicals is very stable. It doesn't fall down. It doesn't crash. It does what it is supposed...

Sep 2024
||
(0)
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Manager

Operations, Product

I would tell others looking at athenaClinicals that it is very stable, so it doesn't crash very...

Sep 2024
||
(0)
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Manager

Relationship

With athenaClinicals, there is this feeling that athenahealth is not paying attention to the work we...

Sep 2024
||
(0)
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Manager

Loyalty, Relationship

I'm sad to be so disappointed in athenahealth. We have always been really big fans of athenahealth....

Sep 2024
||
(0)
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Manager

Relationship

I would love to have some cadre of people at athenahealth who I could call, tell that we are looking...

Sep 2024
||
(0)
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Manager

Relationship, Operations

The initial training happened a long time ago. With ongoing training, relatively few people know as...

Sep 2024
||
(0)
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Director

Product

There are some specialties that lag behind from an interoperability standpoint in athenaClinicals....

Aug 2024
||
(0)
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Director

Culture, Relationship

It is really a matter of semantics regarding how things are labeled, but there is some confusion...

Aug 2024
||
(0)
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Director

Loyalty, Relationship, Product

athenahealth is getting there with all the other specialties, but they do not have clinical decision...

Aug 2024
||
(0)
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Director

Relationship

We have direct support from the CSM, who is phenomenal. But sometimes we discover things and have to...

Aug 2024
||
(0)
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Director

Product, Value

The tangible outcomes we are looking for beyond patient outcomes are ease of use and things tied to...

Aug 2024
||
(0)
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Director

Operations, Product

Sometimes our end users, specifically our physicians, question whether physicians at athenahealth...

Aug 2024
||
(0)
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Director

Value

athenahealth may not meet the agreed-upon timeline, but they do keep their promises when creating...

Aug 2024
||
(0)
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Director

Operations

The upgrades for athenaClinicals are systematically done, and athenahealth offers excellent training...

Aug 2024
||
(0)
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Director

Product

The feedback that we have gotten from our providers about athenaClinicals has been that it isn't...

Aug 2024
||
(0)
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Director

Operations, Product

The reports in athenaClinicals have been helpful because we can access them on the spot. A lot of...

Aug 2024
||
(0)
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VP/Other Executive

Operations, Product

With athenahealth, they use a SaaS model, so upgrades just get pushed to us. They give us a...

Aug 2024
||
(0)
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VP/Other Executive

Loyalty

We are sticking with athenaClinicals for the long term because there are leading organizations in...

Aug 2024
||
(0)
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Physician

Product

athenahealth needs a better patient portal experience. They also need a better patient app. I think...

Jul 2024
||
(0)
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Physician

Product

I love how athenahealth takes feedback and inputs. They make that information real within the EMR....

Jul 2024
||
(0)
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Physician

Product

I would tell a peer that athenaClinicals is built with information on medications, interactions, and...

Jul 2024
||
(0)
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Director

Loyalty

Some of the main reasons that we went with athenahealth were their platform and their ability to...

Jul 2024
||
(0)
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Director

Relationship

athenahealth does a great job. They do three upgrades a year on their platform. The vendor's...

Jul 2024
||
(0)
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Manager

Relationship, Product

As part of athenahealth's application, they have an Interface message queue manager. I would like to...

Jul 2024
||
(0)
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Manager

Product

athenahealth’s upgrades have been pretty good lately. There have been hardly any problems. There are...

Jul 2024
||
(0)
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Manager

Relationship

Part of what makes athenahealth difficult is their support. But it has improved in the last year. We...

Jul 2024
||
(0)
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Director

Product

There are additional integrations athenahealth could do, and they could potentially even look into...

Jul 2024
||
(0)
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Director

Loyalty, Product

The product meets a lot of needs, but it doesn't meet all needs. There are other things that we can...

Jul 2024
||
(0)
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Director

Product

Whenever a technology vendor gets the ability to consolidate, they always say they can do something...

Jul 2024
||
(0)
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Director

Relationship

I have not heard any issues from our team with the support when they need to reach out to somebody...

Jul 2024
||
(0)
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Director

Product

There is always room to grow and improve. Overall, I'm pleased, and the system is a quality product....

Jul 2024
||
(0)
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Director

Loyalty

Sometimes the delivery of new technology is a little slower than I would like, but the vendor has...

Jul 2024
||
(0)
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Director

Value

athenahealth is not out of line with other EHR vendors when it comes to their charges. All EHR...

Jul 2024
||
(0)
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Director

Operations

Prior to the pandemic, there was more of a push to get our people out to train with athenahealth's...

Jul 2024
||
(0)
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VP/Other Executive

Product

Ease of use is very important, especially when we have a lot of staff turnover. When we bring a new...

Jul 2024
||
(0)
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VP/Other Executive

Product

I still have problems with reporting in athenaClinicals; the reporting is not as robust as it could...

Jul 2024
||
(0)
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VP/Other Executive

Product

athenaClinicals is not perfect by any means, but it gets the job done for us. The clinical aspect is...

Jul 2024
||
(0)
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CEO/President

Product

The difference between athenaClinicals and some of the EMRs is that athenahealth always updates the...

Jul 2024
||
(0)
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CEO/President

Loyalty, Product

Some EMR vendors have been experimenting with using AI to generate notes based on the patient and...

Jul 2024
||
(0)
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Manager

Relationship

As we make suggestions, athenahealth does a good job of going through and addressing these through...

Jul 2024
||
(0)
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Manager

Product

Certain things aren't labeled when athenahealth categorizes stuff, like incoming documents, and...

Jul 2024
||
(0)
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Manager

Relationship, Operations

I have dealt with other EMRs. athenaClinicals isn't perfect, but it is about as good as an...

Jun 2024
||
(0)
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Manager

Relationship

There is a known issue in athenaClinicals that is causing havoc, and it has kept us pretty busy. The...

Jun 2024
||
(0)
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Manager

Product

athenahealth exceeds expectations when it comes to interoperability. Every other healthcare entity...

Jun 2024
||
(0)
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Manager

Relationship

We have a fair amount of interaction with the vendor. We have contact with them when there are...

Jun 2024
||
(0)
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Manager

Product

We are pretty happy with the product. When the doctors dictate their notes into athenaClinicals,...

Jun 2024
||
(0)
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COO

Loyalty

One of athenahealth's big weaknesses is keeping up with how fast technology is changing. AI is a...

Jun 2024
||
(0)
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COO

Product

athenaClinicals’ big strength is that it is easy to use for physicians and providers who are...

Jun 2024
||
(0)
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Manager

Loyalty

Until recently, the system's previsit process was notoriously horrible and didn't meet its purpose,...

Apr 2024
||
(0)
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Manager

Operations, Product

athenahealth is pretty proactive, and their system is easy for end users. It isn't overly...

Apr 2024
||
(0)
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Manager

Operations, Product

There are a lot of ways that athenahealth could improve their documentation so that providers...

Apr 2024
||
(0)
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CEO/President

Product, Value

The highlight with athenahealth is that they wick off a lot of the easier tasks that cost...

Apr 2024
||
(0)
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CEO/President

Relationship

We have a direct connection to athenahealth if we have to vent, and that is really good. I think a...

Apr 2024
||
(0)
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CEO/President

Loyalty, Product

athenahealth has global updates. With updates of other systems, customers are on different versions....

Apr 2024
||
(0)
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CEO/President

Relationship

I think the only area that frustrates us a little is that athenahealth tends to try to do more...

Apr 2024
||
(0)
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Director

Culture, Relationship

We had an ask for athenahealth a long time ago, and it still has yet to be handled. They didn't...

Apr 2024
||
(0)
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Director

Culture

One of the reasons we like athenahealth is that their model is to get a portion of our income, so...

Apr 2024
||
(0)
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Director

Operations, Product

athenaClinical’s biggest strength is interconnectivity with everything else. We have many interfaces...

Apr 2024
||
(0)
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Director

Loyalty, Product

Probably the biggest thing I would improve with athenahealth is that it is so hard to get changes...

Apr 2024
||
(0)
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Analyst/Coordinator

Value

It was disappointing that athenahealth was charging a separate fee for telehealth. We would have...

Apr 2024
||
(0)
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Analyst/Coordinator

Loyalty, Operations

athenahealth is coming out with new functionality for their scheduling platform, and they don’t have...

Apr 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

Our relationship with athenahealth has gone stale. The same things hurt over and over, and there are...

Apr 2024
||
(0)
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Director

Product

We have to use another solution’s reports to get information, patient information, or trends on who...

Apr 2024
||
(0)
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Director

Product, Value

I absolutely would not buy athenaClinicals again. Most of the department heads would not. Only the...

Apr 2024
||
(0)
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Director

Relationship

If we ask athenahealth a question, it just stays out there in binary heaven, and they just hope we...

Apr 2024
||
(0)
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Director

Relationship, Operations

When athenahealth was here for the installation, we asked a question, and they still have not...

Apr 2024
||
(0)
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Director

Product, Value

athenaClinicals is really a billing program. It was started in physician clinic offices to recapture...

Apr 2024
||
(0)
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Director

Relationship, Operations, Product

I honestly can't think of anything that is better with athenaClinicals, and when we need to fix...

Apr 2024
||
(0)
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Director

Product, Value

In athenaClinicals, we have to put the same orders in three different times. For order number one,...

Apr 2024
||
(0)
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Director

Product

We have had athenaClinicals for years and have seen no improvements. The system is as bad as it was...

Apr 2024
||
(0)
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Director

Operations, Product

In athenaClinicals, the pharmacy department puts in most of the orders. After hours, the nurses do...

Apr 2024
||
(0)
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Director

Operations, Product

As far as the athenaClinicals integration goes, when we went live, the interface hadn't even been...

Apr 2024
||
(0)
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Director

Product

I would like to be able to run reports in athenaClinicals. I would like easier accessibility to the...

Apr 2024
||
(0)
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Director

Product

I would love for athenaClinicals to delete the redundancy and do things in order entry. The process...

Apr 2024
||
(0)
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Director

Product

athenahealth doesn’t want anything printed. If we want to print something in the system to lay it...

Apr 2024
||
(0)
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Director

Relationship, Product

With athenaClinicals, if we want anything, we almost have to call the IT team; if we want to know...

Apr 2024
||
(0)
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Director

Product

In athenaClinicals, we can’t even modify an order. That is one of the biggest things. If we put in a...

Apr 2024
||
(0)
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Director

Product, Value

athenaClinicals cuts on in the morning, and that is about it. I cannot say a single thing that it is...

Apr 2024
||
(0)
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Director

Relationship, Operations, Product

athenahealth has updates quite regularly. They will cue us to review the updates. When we get ready...

Apr 2024
||
(0)
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Director

Operations

For training, athenahealth came and spent a week with us. They had department meetings once a day,...

Apr 2024
||
(0)
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Director

Operations

The only way athenaClinicals was promoted to the pharmacy side was because one of athenahealth’s...

Apr 2024
||
(0)
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Director

Loyalty, Value

athenahealth absolutely charges for every little thing, and the charges keep going up. We switched...

Apr 2024
||
(0)
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Director

Loyalty, Product

If we don't put the allergies in athenaClinicals when the patient first comes in and we put in all...

Apr 2024
||
(0)
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Manager

Operations, Product

Our staff loves athenaClinicals. It is just very user friendly. When new releases come out,...

Apr 2024
||
(0)
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 or  to see details.

Manager

Product

The only big problem that we have with athenaClinicals is integration with other systems at our...

Apr 2024
||
(0)
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Manager

Operations

Our athenaClinicals training was not what we had envisioned. We were told that we would have a team...

Apr 2024
||
(0)
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Manager

Culture

athenahealth keeps their promises, but then we find out there are price tags to some of those promises....

Apr 2024
||
(0)
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Manager

Relationship

One of the things we like about athenahealth is that they listen to feedback and suggestions. Anyone...

Apr 2024
||
(0)
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Manager

Relationship

I understand that athenathealth has had turnover, but sometimes we have to fight for an accurate...

Apr 2024
||
(0)
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Manager

Relationship, Product

athenaClinicals is easy to use and does so much for us, especially on the quality measures. We love...

Apr 2024
||
(0)
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Physician

Relationship

It has gotten harder to reach out and talk to athenahealth’s support people over the last several...

Mar 2024
||
(0)
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Physician

Product

When there is a direct data feed into athenaClinicals, it ends up creating an excessive amount of...

Mar 2024
||
(0)
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Physician

Product

Overall, athenaClinicals is a good medical record system. I like the fact that it integrates the...

Mar 2024
||
(0)
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Physician

Product

Working with athenaClinicals drives me crazy because we want all the information to be right there...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

athenaClinicals allows us to gather information on behalf of attorneys and in settlement cases. It...

Mar 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

athenahealth keeps up with the yearly health insurance changes, especially when Medicare dictates...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

The system pretty much meets our needs. Whenever the vendor makes a change or an upgrade, it will...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship

I have noticed that athenahealth is quick to respond when we submit things to them. I have created...

Mar 2024
||
(0)
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Physician

Value

This solution has been instrumental in showcasing our hard work, negotiating better terms with our...

Mar 2024
||
(0)
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Analyst/Coordinator

Loyalty

athenahealth has gone by the wayside and has started dividing out what they used to do. We are now...

Mar 2024
||
(0)
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Analyst/Coordinator

Product

athenaClinicals is user friendly and intuitive. Compared to other EHR systems we have looked at,...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship

I like that if we have issues, we can get ahold of a live person at athenahealth through their...

Mar 2024
||
(0)
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Analyst/Coordinator

Operations, Product

athenaClinicals could improve in the billing area to give our providers the ability to complete...

Mar 2024
||
(0)
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 or  to see details.

Physician

Relationship

I would not consider another EMR vendor. The strength of athenahealth is the support they give to...

Mar 2024
||
(0)
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 or  to see details.

Physician

Loyalty, Operations, Product

There are several big things that make athenahealth superior to our previous vendor. First of all,...

Mar 2024
||
(0)
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Physician

Value

athenahealth’s charges are a percentage of a collection. So the incentives are aligned so that when...

Mar 2024
||
(0)
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Physician

Loyalty, Product

I have gone to meetings, and I will talk to people in a clinic who are on their sixth EMR or...

Mar 2024
||
(0)
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Physician

Product

athenaClinicals is an online EMR, so we don't have to deal with the vendor sending us two or three...

Mar 2024
||
(0)
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Physician

Relationship, Product

I was listening to an update from athenahealth, and they are reducing their clicks by about 40% in...

Mar 2024
||
(0)
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Physician

Product

athenaClinicals is a really good product, and I would definitely recommend it. I have been very...

Mar 2024
||
(0)
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 or  to see details.

CIO

Culture, Relationship, Value

athenahealth is doing a really good job these days. They are great at supporting our organization's...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

I like the ability in athenaClinicals to create encounter plans for easier documentation for the...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

Medication reconciliation and vaccine reconciliation are sometimes trouble spots in that doing those...

Feb 2024
||
(0)
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CEO/President

Culture, Value

athenahealth used to avoid charging for every little thing, and that is one of the things that they...

Feb 2024
||
(0)
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CEO/President

Loyalty, Product

I don't think that I would switch my affiliation with athenahealth. athenahealth's product has the...

Feb 2024
||
(0)
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CEO/President

Relationship

Up until about 2019 or so, one of athenahealth's largest sales pitches against some of the other...

Feb 2024
||
(0)
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Director

Product

athenahealth’s reporting is not very user friendly. It takes a lot of maneuvering, and that is not...

Feb 2024
||
(0)
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Director

Product

We have to build out the interfaces for interoperability, but the solution is able to exchange data....

Feb 2024
||
(0)
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Director

Relationship

Dealing with athenahealth’s support team can be frustrating. It feels like they are not reading the...

Feb 2024
||
(0)
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Manager

Product

athenaClinicals has a robust reporting function. We can run a billion reports in athenaClinicals but...

Feb 2024
||
(0)
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Manager

Relationship, Operations

We have implemented lots of changes or updates in athenaClinicals, and athenahealth has done almost...

Feb 2024
||
(0)
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Manager

Loyalty, Product

There is a new version of athenaClinicals right now, and it looks a little too complicated. I prefer...

Feb 2024
||
(0)
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Manager

Relationship

athenahealth’s technical support people are better than the account managers. athenahealth has a...

Feb 2024
||
(0)
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CIO

Product

athenaClinicals is serviceable. If someone is in an ambulatory setting, I think it is a very...

Jan 2024
||
(0)
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CIO

Culture, Relationship

athenahealth talks about a lot of HR and follow-up stuff behind the scenes, and what they say is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

athenaClinicals has the nicest user interface and probably the most intuitive workflow for providers...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

athenahealth is very proactive with their updates. They put out movies and documentation.

Dec 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations

We have used athenahealth’s people to onboard new practices and have found that some of their...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

athenahealth is stepping up their game. They have all these third-party products connected by an...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

athenahealth’s tier-one support team is pretty frustrating at times because the issue that I'm...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are involved with some top people at athenahealth to give them our viewpoint.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

athenahealth has a user community where people make suggestions on what updates they would like to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

There is a bit of a learning curve with athenaClinicals depending on a person's position in the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

athenahealth doesn’t keep all their promises, but they do the best they can. Their system just...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I like that I'm used to athenaClinicals. Once I got familiar with the electronic health record, it...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

athenahealth's product should have more ability to integrate. We use an external system, and there...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

To improve my satisfaction with the product’s functionality meeting all my needs, athenahealth could...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

athenahealth is looking at some updates to their online check-in piece and the self-facing patient...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Product

athenahealth had some major issues with billing. The billing issues were really bad for a while....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's support people are really variable in terms of the responses that they get. I can call...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like to see better privacy options in the system for internal purposes when it comes to what...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I know that the vendor is working on some things, but sometimes, it can take them years to get those...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

athenahealth continues to innovate and improve the system, and that is wonderful for providers...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

There are some things coming up for the system that I am excited about. I believe that those things...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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Technology needs are constantly evolving in healthcare, yet vendor development efforts may not always align with provider organizations’ top priorities. To better understand what these priorities are in midsize and large ambulatory practices (11+ physicians), KLAS interviewed over 500 respondents from such organizations regarding the areas most in need of improvement from their EMR vendor.
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16 December 21    |   Aaron Gleave and Alex McIntosh
Looking to improve integration and reduce vendor complexity, ambulatory organizations have recently accelerated efforts to consolidate their technology solutions. However, their EMR vendor’s portfolio may have gaps or may not stack up in certain areas to the specialized functionality of best-of-breed solutions. To help organizations determine whether a consolidated IT approach is best for them, KLAS conducted in-depth interviews with ambulatory organizations that have broadly and deeply adopted their EMR vendor’s technology portfolio. These customers’ feedback reveals what technology is adopted today, where gaps still exist, and what benefits and potential pitfalls other organizations may want to consider as they move toward consolidation. Vendors that offer a wide range of IT solutions for ambulatory practices were invited to submit a list of the organizations that have most broadly and deeply adopted their ambulatory portfolios (eClinicalWorks elected not to participate and MEDITECH did not have enough standalone ambulatory customers to qualify). Five “deep adopters” were interviewed for each participating vendor. Their insights are intended to help other organizations understand the current best-case scenario with a comprehensive ambulatory platform.



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