athenaClinicals Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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CEO/President

Culture, Value

athenahealth used to avoid charging for every little thing, and that is one of the things that they...

Feb 2024
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CEO/President

Loyalty, Product

I don't think that I would switch my affiliation with athenahealth. athenahealth's product has the...

Feb 2024
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CEO/President

Relationship

Up until about 2019 or so, one of athenahealth's largest sales pitches against some of the other...

Feb 2024
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Director

Product

athenahealth’s reporting is not very user friendly. It takes a lot of maneuvering, and that is not...

Feb 2024
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Director

Product

We have to build out the interfaces for interoperability, but the solution is able to exchange data....

Feb 2024
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Director

Relationship

Dealing with athenahealth’s support team can be frustrating. It feels like they are not reading the...

Feb 2024
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Manager

Product

athenaClinicals has a robust reporting function. We can run a billion reports in athenaClinicals but...

Feb 2024
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Manager

Relationship, Operations

We have implemented lots of changes or updates in athenaClinicals, and athenahealth has done almost...

Feb 2024
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Manager

Loyalty, Product

There is a new version of athenaClinicals right now, and it looks a little too complicated. I prefer...

Feb 2024
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Manager

Relationship

athenahealth’s technical support people are better than the account managers. athenahealth has a...

Feb 2024
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CIO

Product

athenaClinicals is serviceable. If someone is in an ambulatory setting, I think it is a very...

Jan 2024
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CIO

Culture, Relationship

athenahealth talks about a lot of HR and follow-up stuff behind the scenes, and what they say is...

Jan 2024
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Director

Product, Value

athenaClinicals has the nicest user interface and probably the most intuitive workflow for providers...

Dec 2023
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Director

Relationship, Operations

athenahealth is very proactive with their updates. They put out movies and documentation.

Dec 2023
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Director

Relationship, Operations

We have used athenahealth’s people to onboard new practices and have found that some of their...

Dec 2023
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Director

Loyalty, Value

athenahealth is stepping up their game. They have all these third-party products connected by an...

Dec 2023
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Director

Relationship

athenahealth’s tier-one support team is pretty frustrating at times because the issue that I'm...

Dec 2023
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Director

Relationship

We are involved with some top people at athenahealth to give them our viewpoint.

Dec 2023
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Director

Relationship, Operations

athenahealth has a user community where people make suggestions on what updates they would like to...

Dec 2023
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Director

Operations, Product

There is a bit of a learning curve with athenaClinicals depending on a person's position in the...

Dec 2023
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Director

Relationship

athenahealth doesn’t keep all their promises, but they do the best they can. Their system just...

Dec 2023
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Director

Operations, Product

I like that I'm used to athenaClinicals. Once I got familiar with the electronic health record, it...

Dec 2023
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Director

Product

athenahealth's product should have more ability to integrate. We use an external system, and there...

Dec 2023
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Director

Product

To improve my satisfaction with the product’s functionality meeting all my needs, athenahealth could...

Dec 2023
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Director

Loyalty

athenahealth is looking at some updates to their online check-in piece and the self-facing patient...

Dec 2023
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Director

Culture, Relationship, Product

athenahealth had some major issues with billing. The billing issues were really bad for a while....

Dec 2023
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Director

Relationship

The vendor's support people are really variable in terms of the responses that they get. I can call...

Dec 2023
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Director

Product

I would like to see better privacy options in the system for internal purposes when it comes to what...

Dec 2023
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Director

Relationship

I know that the vendor is working on some things, but sometimes, it can take them years to get those...

Dec 2023
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Director

Product

athenahealth continues to innovate and improve the system, and that is wonderful for providers...

Dec 2023
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Director

Loyalty

There are some things coming up for the system that I am excited about. I believe that those things...

Dec 2023
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COO

Product

The order sets are a strength in athenaClinicals. The arrangement of the workflows and the line of...

Dec 2023
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COO

Product, Value

The billing tab workflows in athenaClinicals could be better for the providers. It can be a bit of a...

Dec 2023
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Director

Product

I think athenaClinicals is really easy. I don’t see any other vendors' systems really fitting the...

Dec 2023
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Director

Product

athenaClinicals is like an iPhone that comes loaded, but we tend to have to add different apps. For...

Dec 2023
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Director

Product

There are things that should be happening now, and I don't believe the EMR companies understand...

Dec 2023
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Director

Loyalty, Value

Epic is moving in a direction with Nuance that is going to make a lot of doctors happy at the...

Dec 2023
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Director

Operations

Things have been going reasonably well with athenahealth. Their system has its shortfalls just like...

Nov 2023
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Director

Operations

The implementation of upgrades is probably one of athenahealth's biggest weaknesses. We have put a...

Nov 2023
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Director

Relationship, Product

athenahealth's focus has been on bolt-ons and partnerships in their network. We are using some of...

Nov 2023
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Director

Culture, Relationship

The main thing about athenahealth's support is that we have one designated account representative...

Nov 2023
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Director

Value

Functionality is probably athenahealth's greatest opportunity, and that influences whether they keep...

Nov 2023
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COO

Product

athenaClinicals is great on the clinical medical record side. I like athenaClinicals better than any...

Nov 2023
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COO

Relationship, Product

I have never worked in depth with an EMR like this before, but I can't imagine that the situation...

Nov 2023
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Analyst/Coordinator

Value

athenahealth doesn’t always charge for the products that they have, but if there is something they...

Nov 2023
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Analyst/Coordinator

Product

There haven’t been a lot of changes to athenaClinicals over the last few years. There were just...

Nov 2023
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Director

Loyalty

We went with athenaClinicals because with our previous product, we were 100% on premises. Every...

Oct 2023
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Director

Culture

athenahealth is obviously a huge company. The sales team doesn't entirely know what the onboarding...

Oct 2023
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Director

Product, Value

I would tell others we are very happy with an all-inclusive plan that is specific to our specialty....

Oct 2023
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CIO

Relationship, Product

athenahealth is very metrics-oriented, both on the user side and on the business side. They have put...

Oct 2023
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CIO

Product

athenaClinicals is very user friendly and easy to navigate. It is very logical. The steps align with...

Oct 2023
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CIO

Product

athenahealth falls short on some customized quality metrics. They tend to stay with more out-of-box...

Oct 2023
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CIO

Operations, Product

The vendor’s upgrades are very good. We know about them in advance, and the vendor’s communication,...

Oct 2023
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Director

Relationship, Operations

We hate when the vendor changes the system's look and feel. Providers don't like it when the vendor...

Oct 2023
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Director

Relationship

We can get support from athenahealth, but their response time depends on how big our problem is...

Oct 2023
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Director

Product

athenaClinicals is great with integrations. It is seamlessly integrated with our EHR, so we can pull...

Oct 2023
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CIO

Relationship, Product

athenahealth does a good job trying to interoperate with other vendors. They are in a niche place...

Oct 2023
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CIO

Product

I think athenahealth could look at a multispecialty, multioffice setup. The system currently has a...

Oct 2023
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CIO

Relationship, Product

We absolutely love the fact that athena provides back-end billing support and support for all the...

Oct 2023
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Director

Product

athenaClinicals is a nice system. It is stable, and it does what it is supposed to do with few...

Oct 2023
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Director

Product, Value

The vendor has come out with some really good things for athenaClinicals. The vendor has integrated...

Oct 2023
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Director

Product

We can make some changes in athenaClinicals, but with a web-based product, we are limited in some...

Oct 2023
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CIO

Loyalty, Product, Value

The product does not have an inpatient engine, so we can't buy it if we are trying to have a...

Oct 2023
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CIO

Culture, Value

athenahealth is good at not charging for every little thing, and they are up front if there is an...

Oct 2023
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COO

Product

A nice thing about athenaClinicals is that we are always using the most up-to-date software. The...

Oct 2023
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COO

Loyalty

athenahealth’s timelines around promises definitely become longer than what they originally tell us...

Oct 2023
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COO

Relationship

athenahealth’s support is such a multitiered system. If we call their help desk team, that is like...

Oct 2023
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Director

Operations, Product

Some of my doctors have mentioned that they don't like having to click from one thing to another to...

Oct 2023
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VP/Other Executive

Product

athenaClinicals is very easy for our providers. They use a lot of the accelerators that athenahealth...

Oct 2023
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VP/Other Executive

Relationship, Product

One thing that we love about athenahealth is that we meet regularly with our customer success...

Oct 2023
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VP/Other Executive

Culture, Value

From start to finish, athenahealth is invested because of the way their pay structure works. They...

Oct 2023
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VP/Other Executive

Relationship, Operations

athenahealth has a lot of layers. On a couple of occasions when we had some issues with documents...

Oct 2023
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VP/Other Executive

Product, Value

athenahealth's reporting tool is not robust enough. They have been working on that a lot. We have...

Oct 2023
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VP/Other Executive

Loyalty, Relationship

I like athenahealth very much. They are focusing on our needs. Recently, we needed help with a...

Oct 2023
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VP/Other Executive

Product, Value

athenaClinicals has worked well for our practices. It is the only solution out there that integrates...

Oct 2023
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Director

Operations, Product

athenaClinicals’ biggest strength was how efficient it was in terms of documentation and orders. The...

Oct 2023
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Director

Operations

athenahealth hasn’t changed the way they do ongoing training, but what they have done is make the...

Oct 2023
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Director

Loyalty, Product

Our organization wants to do more, but athenahealth is not making enough progress for us to be able...

Oct 2023
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Director

Relationship

athenahealth’s support is really good. If there are deeper issues, we can call our product manager...

Oct 2023
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Director

Loyalty, Relationship

athenahealth has slowed down in terms of how big the updates have been and how big the changes have...

Oct 2023
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Director

Loyalty, Product

In athenaClinicals, the system will recognize that the doctor has been using a certain set of...

Oct 2023
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Director

Loyalty, Product

I was talking with a colleague about athenaClinicals, and they were on another platform. They were...

Oct 2023
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Director

Culture, Relationship

athenahealth does not try to piecemeal things. They basically tell us what a package is and tell us...

Oct 2023
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Manager

Operations, Product

After new user training with athenaClinicals, every single person ends by asking whether that is it...

Oct 2023
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Manager

Relationship

athenahealth’s agenda since they changed ownership has been divergent from our agenda to some...

Oct 2023
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Manager

Relationship

I'm a pretty high user of athenaClinicals, so by the time I reach out to athenahealth for help, I...

Oct 2023
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CMIO

Loyalty, Product

The system doesn't necessarily lack integration options. The vendor is working on creating workflows...

Oct 2023
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CMIO

Product

The system is designed as an ambulatory product. It isn't an enterprise-wide solution. In some ways,...

Oct 2023
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CMIO

Product

There are little things that we would like to change in the product. For example, I would love to be...

Oct 2023
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CMIO

Operations

Ongoing training for the system is really on the customer. We have pretty well developed workflows,...

Oct 2023
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CMIO

Culture

The vendor's sales process was straightforward, and so were the upgrade discussions we had with the...

Oct 2023
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CMIO

Relationship, Operations, Value

We would like it if the vendor's people could help us learn how to move information from...

Oct 2023
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COO

Loyalty

All things considered, I have learned to live with the parts of the system that I don't like....

Oct 2023
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(0)
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COO

Product, Value

athenaClinicals is a good product. Based on what I know about other systems, it has MIPS and MACRA...

Oct 2023
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COO

Value

We are trying to move toward more A/R products. athenahealth has the products and abilities that we...

Oct 2023
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COO

Relationship

athenahealth eventually keeps their promises. It just takes a long time to get them to do things....

Oct 2023
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COO

Product, Value

There is no perfect EMR. With that said, athenaClinicals is a good EMR. I would tell everyone that....

Oct 2023
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Manager

Relationship, Operations, Product

We just did an upgrade for athenaClinicals, and it went pretty smoothly, but there were some things...

Oct 2023
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Director

Loyalty, Relationship

We have had good experiences with athenahealth's products, and we have received good support from...

Sep 2023
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(0)
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Director

Operations

The vendor's training is self-service training. athenahealth provides the materials for us to be...

Sep 2023
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(0)
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Director

Product

The system could be improved by having a more specialty-driven focus or by having elements of...

Sep 2023
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(0)
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Director

Product, Value

We have struggled to get interfaces to function between athenaClinicals and some systems from other...

Sep 2023
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(0)
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Director

Relationship, Operations, Value

I think that the vendor could provide coaching and suggestions to providers to help us feel like we...

Sep 2023
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(0)
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Director

Loyalty, Product

athenahealth has really focused on quality of care, and athenaClinicals is very user friendly....

Sep 2023
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Manager

Loyalty, Product

One nice thing that athenahealth is working on is the athenaOne mobile app. They are making...

Sep 2023
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Manager

Loyalty, Product

Obviously, there are pros and cons to athenahealth’s product, but no EHR is going to be the way we...

Sep 2023
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(0)
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COO

Relationship

athenahealth assigns a customer service manager to each of their clients, so if we ever have a...

Sep 2023
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(0)
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COO

Operations, Product

athenaClinicals is very intuitive and easy to use. The providers really like it. It has everything...

Sep 2023
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Manager

Product

I work on the business side of the office, so my experience with athenaClinicals is from the...

Sep 2023
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Manager

Product

I cannot think of anything that could be improved with athensClinicals. I like the system and it...

Sep 2023
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Manager

Product

Speaking from an interface standpoint, I just don't think athenaClinicals is a good product in the...

Sep 2023
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Manager

Relationship

athenahealth’s support team can read the tickets that we enter, but a lot of times, we put...

Sep 2023
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Manager

Relationship

We have a couple of contacts at athenahealth that are so far pretty good.

Sep 2023
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Manager

Product

With regards to the vendor's HL7 interfaces, the application needs to be redesigned for more ease of...

Sep 2023
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Manager

Relationship

athenaClinicals is very user friendly, and athenahealth has very accessible customer service people.

Sep 2023
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Director

Product, Value

athenahealth is competitive with the functionality and the things that they release, but because of...

Sep 2023
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Director

Loyalty, Relationship

To be more satisfied with athenahealth, we need to make sure that we are aligned on previous...

Sep 2023
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(0)
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Director

Product

There needs to be greater configurability and granularity in athenaClinicals. For example, a lot of...

Sep 2023
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(0)
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Director

Relationship, Product

I would say that athenahealth is doing their best at prioritizing what will hopefully bring down...

Sep 2023
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CIO

Product, Product, Product

We can integrate things with athenaClinicals, but the system is still basically HL7. athenahealth is...

Aug 2023
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CIO

Loyalty, Loyalty, Loyalty, Operations, Operations, Operations, Product, Product, Product

We like the system's ease of use, functionality, and look and feel. If we ever decide to move to...

Aug 2023
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CIO

Relationship, Relationship, Relationship

athenahealth's communication is pretty robust. They do a good job with their road maps. My only...

Aug 2023
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(0)
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Analyst/Coordinator

Loyalty, Value

We are getting stuff done in athenaClinicals that we need to get done, but we may be paying more...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship

athenahealth’s support model is horrible. If we report an issue to their support team, athenahealth...

Aug 2023
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Analyst/Coordinator

Relationship, Operations, Product

When athenahealth says they are going to have an update, they have the update. However, a lot of...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Moving between screens in athenaClinicals takes effort, and the functionality is crotchety. It takes...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

athenahealth’s support model is horrible. We can phone in or log a case online, or athenahealth does...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

athenahealth is not proactive. If enough people report a problem, athenahealth will post it on the...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture, Product, Value

There is a reporting functionality in athenaClinicals, but it doesn't allow us to access much unless...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations, Product

athenahealth does some things well and other things not so well. athenaClinicals is very easy to...

Aug 2023
||
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Analyst/Coordinator

Product

athenahealth has standard interfaces, and they are part of CommonWell, a health service information...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The design for athenaClinicals is straightforward. We had a provider recently join us who had used...

Aug 2023
||
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Analyst/Coordinator

Product

athenaClinicals' stability has its days. athenaClinicals was recently in maintenance mode for a...

Aug 2023
||
(0)
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CEO/President

Product

I would definitely buy athenaClinicals again. athenaClinicals includes all the lab, hospital, and...

Aug 2023
||
(0)
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CEO/President

Relationship

athenahealth is very responsive. We don't call athenahealth that much, but if we have to reach out...

Aug 2023
||
(0)
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CEO/President

Culture, Relationship

The reality is that no vendor keeps all promises because of regulatory reasons or whatever. But I...

Aug 2023
||
(0)
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VP/Other Executive

Culture, Value

athenahealth does a really good job of not charging for every little thing. The cost is a very...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Product

athenahealth is very strong with their integration of other systems. They are second to none. We can...

Aug 2023
||
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Manager

Operations

Training is something that athenahealth could always improve on, not because they are bad at it but...

Aug 2023
||
(0)
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Manager

Relationship, Operations, Product

athenahealth is proactive, but for the most part, when they make product enhancements, it is our...

Aug 2023
||
(0)
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Manager

Product, Value

athenahealth has been on the cutting edge of interoperability and offers interoperability and...

Aug 2023
||
(0)
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Manager

Relationship

We have had some tickets that have lingered for a bit, but athenahealth's support team has been...

Aug 2023
||
(0)
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Director

Operations, Product

I would tell a friend about the product’s ease of access for end users, especially from a clinical...

Aug 2023
||
(0)
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Director

Culture, Relationship

Sometimes the timelines that are promised are not always delivered by athenahealth, and I don't know...

Aug 2023
||
(0)
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Director

Product

I would like the product to have more robustness around value-based care. That has been an area for...

Aug 2023
||
(0)
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CMIO

Product

athenaClinicals is much more user friendly and intuitive than other solutions, and the vendor makes...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Product, Value

athenaClinicals is a bit of a double-edged sword. It is an application that athenahealth maintains...

Jul 2023
||
(0)
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VP/Other Executive

Product

There are a lot of required workflows that are clunky in athenaClinicals. That functionality doesn't...

Jul 2023
||
(0)
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VP/Other Executive

Value

We pay per provider per month. The product is well worth every penny we pay per month for each...

Jul 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

athenahealth doesn't have anything embedded that helps with clinical decision support, although they...

Jul 2023
||
(0)
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VP/Other Executive

Relationship

We have a direct line to our customer service representative, and the team that is assigned to us is...

Jul 2023
||
(0)
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Physician

Relationship, Operations, Product

athenahealth is pretty good at keeping promises; athenahealth is better than some other vendors I...

Jul 2023
||
(0)
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Physician

Product

athenaClinicals does not talk to our inpatient EMR, which is an older system. But when we get a...

Jul 2023
||
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Physician

Product

athenahealth’s problem is the inbox. The biggest challenge is figuring out how to have useful,...

Jul 2023
||
(0)
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Physician

Loyalty, Product

We have to switch our inpatient system because we are on an old EMR, so a decision needs to be made...

Jul 2023
||
(0)
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VP/Other Executive

Product

There were some pretty big mishaps in the last year with some of the updates that we had to go...

Jul 2023
||
(0)
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VP/Other Executive

Operations, Product

We do not allow athenahealth to do our training. We do it ourselves because the modules that are...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Product

We have very rarely had any significant downtime. If we have downtime, it usually lasts minutes, and...

Jul 2023
||
(0)
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Director

Relationship

athenahealth listens well. There are senior executives that listen to us all the time, and things...

Jul 2023
||
(0)
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CMIO

Product, Value

I love how efficient things are with athenahealth. The number of resources we needed on the back end...

Jul 2023
||
(0)
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Director

Loyalty, Value

We are not totally satisfied with athenaClinicals and are looking for other options, but...

Jul 2023
||
(0)
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CMIO

Relationship, Product

One of the vendor’s bigger weaknesses is their messaging, but they have been working on that. They...

Jul 2023
||
(0)
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CMIO

Operations

All of athenahealth’s upgrades have training modules associated with them as well as podcasts and...

Jul 2023
||
(0)
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Director

Operations

Compared to how an Epic implementation would go, athenahealth’s implementations are dramatically...

Jul 2023
||
(0)
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Director

Product

athenahealth promotes that the product is the same for our specialty as it is for a usual medical...

Jul 2023
||
(0)
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Director

Relationship, Product

Qualitatively, athenahealth has done well at creating a platform that is fairly rigid. We can set a...

Jul 2023
||
(0)
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Director

Product, Value

athenahealth has made it clear that for the things they don't do well, we can connect to any vendor...

Jul 2023
||
(0)
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Director

Product

The biggest issue with athenaClinicals is the inability to do customized hard or soft stops. Those...

Jul 2023
||
(0)
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CMIO

Relationship

I got lucky with athenahealth. I feel so fortunate to work with them every day.

Jul 2023
||
(0)
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CMIO

Product, Value

athenahealth does interoperability without me even needing to ask. The system drives my IT team...

Jul 2023
||
(0)
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CMIO

Loyalty, Product

I would want other providers to know that athenahealth’s workflows get weak around certain...

Jul 2023
||
(0)
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Physician

Culture, Relationship

We are a bit in the dark about what athenahealth's vision is and how the vendor is using physician...

Jul 2023
||
(0)
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Physician

Relationship

We have had a lot of things we haven't been able to figure out in anthenaClinicals just by using the...

Jul 2023
||
(0)
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Director

Product

When the pandemic hit, we had to integrate athenaClinicals with another system, and that was a total...

Jul 2023
||
(0)
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Director

Product, Value

With athenaClinicals, it is easy for our providers to amend their charts if needed. Documenting...

Jul 2023
||
(0)
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VP/Other Executive

Loyalty, Product, Value

With all EMRs, including athenaClinicals, doctors take quite a bit of time. It would be a major time...

Jul 2023
||
(0)
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Director

Relationship, Product

athenahealth has made it so that I can go in and do the customizations that I need instead of always...

Jun 2023
||
(0)
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Director

Product

Customization is a double-edged sword. Not only does athenaClinicals allow me to make customizations...

Jun 2023
||
(0)
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Manager

Relationship, Value

When we call and ask for a lot of things to happen or athenahealth has new updates, we are not...

Jun 2023
||
(0)
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Manager

Relationship

A lot of times, I find that when I call to speak with someone from the customer support team that I...

Jun 2023
||
(0)
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Manager

Operations, Product

The system is simple to navigate. I was never trained per se on athenaClinicals, but I have a good...

Jun 2023
||
(0)
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Manager

Relationship

Sometimes we have to remind athenahealth a couple of times, but they keep their promises, and they...

Jun 2023
||
(0)
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Manager

Operations, Product

The product’s biggest strength is its ease of use. The providers can use it, and it doesn't take...

Jun 2023
||
(0)
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Manager

Product

The product is great for the UDS reporting that we have to do because it is built into the system....

Jun 2023
||
(0)
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Manager

Product

The product is very good with UDS reporting, but sometimes it is very difficult to look for...

Jun 2023
||
(0)
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Director

Loyalty, Product

athenaClinicals offers a lot of things, but it can be difficult for us to find all of those things....

Jun 2023
||
(0)
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Director

Product

Our experience with athenaClinicals would improve if the vendor didn't take things away. We would...

Jun 2023
||
(0)
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Director

Culture, Relationship

Sometimes, we have to question the person at the other end of the phone when we call the vendor. We...

Jun 2023
||
(0)
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 or  to see details.

Director

Relationship

The vendor has their messaging board on the side, and they are always telling us about things that...

Jun 2023
||
(0)
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Director

Relationship

We have an account manager, and sometimes we will call them to assist us with things. Then, they...

Jun 2023
||
(0)
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Director

Operations, Product

When the vendor is going to do an upgrade, we can watch to see what the upgrade will look like. I...

Jun 2023
||
(0)
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Director

Operations

During the COVID-19 pandemic, no one really had the time to handle the vendor's upgrades. We just...

Jun 2023
||
(0)
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Director

Product

We have to submit things to the PCMH annually. When we do that, we have to print out a separate...

Jun 2023
||
(0)
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Director

Product

With athenaClinicals, we would like to be able to make some changes to appointments. For example, if...

Jun 2023
||
(0)
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Director

Loyalty, Product

The interoperability and built-in interfaces in athenaClinicals allow us to enhance the system's use...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

We would like to be able to label more within the system's chart. The system has things labeled as...

Jun 2023
||
(0)
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Director

Operations

All of the providers we have trained say that the platform is very user friendly. The vendor...

Jun 2023
||
(0)
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Director

Culture, Product, Value

The system has met our expectations except for one or two things that the vendor promised that still...

Jun 2023
||
(0)
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 or  to see details.

Director

Loyalty, Product

We are working on efficiencies, and there are some lagging things in the system that cause...

Jun 2023
||
(0)
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Director

Relationship, Product

athenahealth builds in what they call marketplace partners. Those are external sources of additional...

Jun 2023
||
(0)
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Director

Relationship, Operations

The vendor has a very large online presence for services or calls, and they usually handle things...

Jun 2023
||
(0)
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Director

Relationship, Value

The system has helped us very much with meeting government programs. Everything is going to be value...

Jun 2023
||
(0)
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Director

Product

I like the quality measures tab, the analytics, and the ability to see the dashboards. What makes me...

Jun 2023
||
(0)
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Director

Relationship, Product

Something we would like to see is for the vendor to put the problem list in the actual care plan...

Jun 2023
||
(0)
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COO

Product, Value

athenahealth adapts quickly to new things that are added, particularly along the quality metrics...

May 2023
||
(0)
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 or  to see details.

COO

Product

I want more control over what comes into the EMR from an integration perspective. We can get all...

May 2023
||
(0)
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CEO/President

Loyalty, Product

I am very satisfied with athenaClinicals. I am not looking for any other EMR. I have had the...

May 2023
||
(0)
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CEO/President

Relationship, Operations, Product

athenaClinicals updates automatically on the cloud, and that is a good thing because we don't have...

May 2023
||
(0)
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CEO/President

Product

We have seen deficiencies in integration with athenaClinicals and the prescription drug monitoring...

May 2023
||
(0)
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CEO/President

Product, Value

athenaClinicals is a very good program for outpatient and clinical settings. It is very reasonably...

May 2023
||
(0)
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COO

Culture, Value

We have a per-encounter fee with athena. The more patients we see, the more money they get from us,...

May 2023
||
(0)
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COO

Operations

We implemented the system in a new department, and there was nothing smooth about the...

May 2023
||
(0)
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COO

Relationship

I don't know where the vendor's call centers are, but a lot of times, athenahealth’s support...

May 2023
||
(0)
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Analyst/Coordinator

Product

With this latest upgrade, athenaClinicals’ ease of use has gotten a little challenging. Sometimes it...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product, Value

athenahealth is always tweaking different processes within athenaClinicals to save time, energy, and...

May 2023
||
(0)
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Manager

Product

My staff and providers think that athenaClinicals is very user friendly, and they really do love...

May 2023
||
(0)
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Manager

Relationship, Product

athenahealth is constantly working on athenaClinicals with their upgrades. There is a lot of communication....

May 2023
||
(0)
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Manager

Relationship

The wait time for support is a little bit long; we may wait more than 72 hours before we get...

May 2023
||
(0)
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Director

Product

We have something in surgical practices called a global period. That is something put in place by...

May 2023
||
(0)
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Director

Product

From a scheduling perspective, we need some more rules. For example, athenaClinicals allows us to...

May 2023
||
(0)
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Director

Product

The ability to do patient-record sharing within athenaClinicals has been very good. The system is...

May 2023
||
(0)
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Director

Product

We would like to see improved patient-record sharing and exporting documents to patients. We want to...

May 2023
||
(0)
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Director

Product

athenaClinicals is majorly lacking in a break-the-glass concept where we can put additional security...

May 2023
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty

Our old vendor had a very provider-friendly system, but the system was less friendly for...

May 2023
||
(0)
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 or  to see details.

VP/Other Executive

Operations

athenahealth had an excellent implementation team. The vendor provided great support despite the...

May 2023
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty, Product

The built-in reporting functionality is garbage. We can create filtered lists. But when providers...

May 2023
||
(0)
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VP/Other Executive

Relationship

The vendor’s support team is sometimes not great. When I go to the customer success manager, that...

May 2023
||
(0)
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VP/Other Executive

Product

When we moved to athenaClinicals, both athenahealth and our vendor for membership management agreed...

May 2023
||
(0)
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VP/Other Executive

Loyalty, Product

The vendor could improve the experience in the patient portal. We transitioned over to a third-party...

May 2023
||
(0)
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VP/Other Executive

Relationship, Operations

With athenahealth, we have not just good implementation support people but also a really good...

May 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

Overall, athenahealth has been receptive to feedback, and that has been good. The vendor is looking...

May 2023
||
(0)
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VP/Other Executive

Loyalty, Product, Value

For a lot of our providers, the workflow in our old product was much cleaner and smoother than the...

May 2023
||
(0)
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VP/Other Executive

Loyalty, Product

One of our frustrations is that a big part of athenaClinicals has to do with global settings. Things...

May 2023
||
(0)
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Manager

Product

The documentation for the system is pretty streamlined. There are a lot of chart accelerators...

May 2023
||
(0)
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Manager

Product

athenahealth typically does a really good job with integrations, such as integrations with our...

May 2023
||
(0)
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Manager

Culture, Product

athenahealth is really good with billing. Before we started with athenahealth, we had to create all...

May 2023
||
(0)
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