Azalea RCM Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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Manager

Operations, Services

Azalea Health files claims for us and sends out the statements. The patients pay their statements,...

May 2024
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Manager

Operations

The firm switched over to a new company just recently, but they have continued to send statements...

May 2024
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Manager

Value

My negative list is way longer than my positive list with Azalea Health. We have had one headache...

May 2024
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Manager

Value

Some claims have been rejected because of timely filing, and that is strictly on the firm that they...

May 2024
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COO

Relationship

Azalea Health doesn't do anything well. They are putting us in the ground. Azalea Health hides...

May 2024
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COO

Value

I would never buy Azalea Health's service again. Azalea Health charges us for every little thing....

May 2024
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COO

Relationship

I don't have anything good to say about Azalea Health. I had a meeting with their management, and...

May 2024
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Manager

Value

With Azalea Health, the charges are predictable. There are not a lot of little things that suddenly...

May 2024
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Manager

Services

What I like most about Azalea Health is not having a do a lot of the things that they are doing...

May 2024
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Manager

Value

Azalea Health charges for every single thing, such as each statement they send out. They should make...

May 2024
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Manager

Relationship

It might be nice to get more suggestions from Azalea Health since they deal with all our claims. If...

May 2024
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Manager

Services

Azalea Health is good at billing and keeping up-to-date with the correct codes and modifiers. I like...

May 2024
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Manager

Relationship

Azalea Health should give me somebody I can call instead of making me put in a ticket and get...

May 2024
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CEO/President

Loyalty, Relationship

Azalea Health’s support is bad. I don't see Azalea Health as proactive or engaged in the success of...

May 2024
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CEO/President

Relationship

Azalea Health lost some key players who were very responsive, and then the vendor restructured their...

May 2024
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Physician

Value

Azalea Health’s billing service is okay. My concern is that they are collecting fees for things that...

Feb 2024
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Physician

Relationship

Azalea Health is doing what they are supposed to do. Under that standard, they are doing well. But...

Feb 2024
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Physician

Relationship

Azalea Health is doing well. They are working at a good speed and in a good, timely manner. They are...

Feb 2024
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Physician

Relationship

It is a positive thing to work with Azalea Health. They are a good partner to work with, and...

Feb 2024
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Manager

Relationship, Relationship, Relationship, Services

We would like Azalea Health to alert us when there are denials or when there is something that...

Jul 2023
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Manager

Relationship, Relationship, Operations

Azalea Health had a change of structure and a change in the way they do their billing with their RCM...

Jun 2023
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Manager

Loyalty, Relationship, Relationship, Relationship

After having some issues for a while, we wanted to speak with an Azalea Health executive, but we...

Jun 2023
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Manager

Relationship, Services

What Azalea Health presented to us in our original contract is not what we got, and that impacted...

Jun 2023
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Manager

Operations, Operations, Operations

We were told that we would have on-site training, but when COVID-19 hit, we had to do our training...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

We have had multiple issues with Azalea Health’s services in terms of billing out things correctly...

Jun 2023
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Manager

Services, Services, Services, Services

There are several entities that administer the benefits in our locations, and each one of those...

Jun 2023
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Manager

Services, Services, Services, Services

Azalea Health stays up-to-date with their system as far as flexibility and ease of use go. There are...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Relationship

There have been a couple of times when I have had a problem in the Azalea Health, and it has taken...

Jun 2023
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