Azalea RCM Commentary
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Mollie Hunt
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User Commentary

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Physician

Value

Azalea Health’s billing service is okay. My concern is that they are collecting fees for things that...

Feb 2024
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Physician

Relationship

Azalea Health is doing what they are supposed to do. Under that standard, they are doing well. But...

Feb 2024
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Physician

Relationship

Azalea Health is doing well. They are working at a good speed and in a good, timely manner. They are...

Feb 2024
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Physician

Relationship

It is a positive thing to work with Azalea Health. They are a good partner to work with, and...

Feb 2024
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Manager

Relationship, Relationship, Relationship, Services

We would like Azalea Health to alert us when there are denials or when there is something that...

Jul 2023
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Manager

Relationship, Relationship, Operations

Azalea Health had a change of structure and a change in the way they do their billing with their RCM...

Jun 2023
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Manager

Loyalty, Relationship, Relationship, Relationship

After having some issues for a while, we wanted to speak with an Azalea Health executive, but we...

Jun 2023
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Manager

Relationship, Services

What Azalea Health presented to us in our original contract is not what we got, and that impacted...

Jun 2023
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Manager

Operations, Operations, Operations

We were told that we would have on-site training, but when COVID-19 hit, we had to do our training...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

We have had multiple issues with Azalea Health’s services in terms of billing out things correctly...

Jun 2023
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Manager

Services, Services, Services, Services

There are several entities that administer the benefits in our locations, and each one of those...

Jun 2023
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Manager

Services, Services, Services, Services

Azalea Health stays up-to-date with their system as far as flexibility and ease of use go. There are...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Relationship

There have been a couple of times when I have had a problem in the Azalea Health, and it has taken...

Jun 2023
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CEO/President

Relationship, Relationship, Relationship

Azalea Health is way better than our previous firm, but with some of the issues, they send us an...

Jun 2023
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CEO/President

Value, Value, Value

For Azalea Health's RCM services, we pay a percentage of claims, but the firm charges us for all the...

Jun 2023
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CEO/President

Operations, Value

There was a piece of income that we lost because Azalea Health had to figure out some coding. By the...

Jun 2023
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CEO/President

Relationship, Relationship, Relationship

There has been a lot of turnover with Azalea Health, and they have been hard to get ahold of. We...

Jun 2023
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CEO/President

Relationship, Services

For our rating of Azalea Health to improve, we would expect them to know more about billing out the...

Jun 2023
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CEO/President

Loyalty, Loyalty, Loyalty

We are capturing more payments than we did with our previous firm, and that is why we have not...

Jun 2023
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CEO/President

Relationship, Relationship, Relationship

We are not aware that we are speaking to anyone who has an executive position. I don’t know that...

Jun 2023
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CEO/President

Relationship, Relationship, Relationship

We had a somewhat unique situation during COVID-19. During that time, despite all of the downfalls...

Jun 2023
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CEO/President

Relationship, Relationship, Relationship, Services

Azalea Health submits our encounters for us. They submit them to the clearinghouse, scrub them, and...

Jun 2023
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CEO/President

Relationship, Relationship, Relationship, Services, Services, Services

We have a good portion of state Medicaid patients, and we often find that things are denied. Then...

Jun 2023
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CEO/President

Services, Value, Value, Value

We would tell friends or peers looking at Azalea Health that the price is affordable, but clinicians...

Jun 2023
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COO

Value

I wouldn't recommend Azalea Health's RCM services to anybody. I feel like we are losing money. We...

Jun 2023
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COO

Services

Azalea Health had issues with a certain site and did not tell us they needed portal access. Old...

Jun 2023
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Manager

Relationship

I am very satisfied with Azalea Health's willingness to educate us on best practices for clean...

Jun 2023
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Manager

Relationship, Operations

Azalea Health's staff is very highly trained. I am well pleased with them.

Jun 2023
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Manager

Relationship

Our Azalea Health contact person is very good at what they do. For example, they are very quick to...

Jun 2023
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COO

Relationship

We keep getting reassigned to people at Azalea Health and are supposed to have regular meetings to...

Jun 2023
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COO

Value

Azalea Health has changed our fee schedule multiple times without telling us. The insurance was...

Jun 2023
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Manager

Operations

Our Azalea Health program is very easy to learn. It is easy to train new employees, and that helps a...

Jun 2023
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Manager

Services, Services, Services

We send everything through Azalea Health that goes out to the insurance companies. We load...

May 2023
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Manager

Operations, Services

Azalea Health is consistent when everything is ready to go out from our end and everything is signed...

May 2023
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Manager

Relationship, Relationship, Relationship

Azalea Health is predictable, and they are pretty consistent with support. We don't have issues with...

May 2023
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Manager

Services, Services, Services

The software the firm uses is intuitive from my perspective because I have an IT background....

May 2023
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Manager

Relationship, Relationship, Relationship

We have had to deal with very few outages that have been traceable to the Azalea Health folks. The...

May 2023
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Manager

Loyalty, Services

When we scaled back on the personnel we had in the office, we took Azalea Health on as a way to...

May 2023
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Manager

Relationship, Relationship, Relationship, Relationship, Value

We would like more communication with Azalea Health’s billing people. We want them to just let us...

May 2023
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Manager

Services, Services, Services, Services

Azalea Health’s RCM system is pretty neat. It does easy access flow, chart flow, and scheduling. It...

May 2023
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Manager

Relationship, Relationship, Relationship, Relationship

Azalea Health is easy to communicate with. Whenever I have a billing question or something, I send...

May 2023
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Manager

Relationship, Relationship, Relationship

Azalea Health is bringing in money, and we can work with their executives. I talk to the main person...

May 2023
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Manager

Relationship, Relationship, Relationship

Azalea Health constantly changes our client representative or whoever is over our account. We are...

May 2023
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Manager

Value, Value, Value

Azalea Health is not providing us with any best practices for clean claims. We have had multiple...

May 2023
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Physician

Services, Services

I love Azalea Health and the ease of their billing process. Everything is good. I recommend the firm...

May 2023
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Physician

Operations, Operations

I don't know whether Azalea Health is training their people on parts of the billing process, but the...

May 2023
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Manager

Relationship

There could be better communication and follow-through with Azalea Health.

Mar 2023
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Manager

Relationship

If I had to pick one key need for our vendor to meet, it would be better tech support. The support...

Mar 2023
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