Azalea RCM Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Value
Azalea Health’s billing service is okay. My concern is that they are collecting fees for things that...
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Relationship
Azalea Health is doing what they are supposed to do. Under that standard, they are doing well. But...
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Relationship
Azalea Health is doing well. They are working at a good speed and in a good, timely manner. They are...
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Relationship
It is a positive thing to work with Azalea Health. They are a good partner to work with, and...
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Relationship, Relationship, Relationship, Services
We would like Azalea Health to alert us when there are denials or when there is something that...
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Relationship, Relationship, Operations
Azalea Health had a change of structure and a change in the way they do their billing with their RCM...
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Loyalty, Relationship, Relationship, Relationship
After having some issues for a while, we wanted to speak with an Azalea Health executive, but we...
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Relationship, Services
What Azalea Health presented to us in our original contract is not what we got, and that impacted...
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Operations, Operations, Operations
We were told that we would have on-site training, but when COVID-19 hit, we had to do our training...
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Relationship, Relationship, Relationship, Services, Services, Services
We have had multiple issues with Azalea Health’s services in terms of billing out things correctly...
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Services, Services, Services, Services
There are several entities that administer the benefits in our locations, and each one of those...
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Services, Services, Services, Services
Azalea Health stays up-to-date with their system as far as flexibility and ease of use go. There are...
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Relationship, Relationship, Relationship, Relationship
There have been a couple of times when I have had a problem in the Azalea Health, and it has taken...
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Relationship, Relationship, Relationship
Azalea Health is way better than our previous firm, but with some of the issues, they send us an...
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Value, Value, Value
For Azalea Health's RCM services, we pay a percentage of claims, but the firm charges us for all the...
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Operations, Value
There was a piece of income that we lost because Azalea Health had to figure out some coding. By the...
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Relationship, Relationship, Relationship
There has been a lot of turnover with Azalea Health, and they have been hard to get ahold of. We...
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Relationship, Services
For our rating of Azalea Health to improve, we would expect them to know more about billing out the...
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Loyalty, Loyalty, Loyalty
We are capturing more payments than we did with our previous firm, and that is why we have not...
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Relationship, Relationship, Relationship
We are not aware that we are speaking to anyone who has an executive position. I don’t know that...
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Relationship, Relationship, Relationship
We had a somewhat unique situation during COVID-19. During that time, despite all of the downfalls...
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Relationship, Relationship, Relationship, Services
Azalea Health submits our encounters for us. They submit them to the clearinghouse, scrub them, and...
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Relationship, Relationship, Relationship, Services, Services, Services
We have a good portion of state Medicaid patients, and we often find that things are denied. Then...
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Services, Value, Value, Value
We would tell friends or peers looking at Azalea Health that the price is affordable, but clinicians...
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Value
I wouldn't recommend Azalea Health's RCM services to anybody. I feel like we are losing money. We...
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Services
Azalea Health had issues with a certain site and did not tell us they needed portal access. Old...
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Relationship
I am very satisfied with Azalea Health's willingness to educate us on best practices for clean...
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Relationship, Operations
Azalea Health's staff is very highly trained. I am well pleased with them.
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Relationship
Our Azalea Health contact person is very good at what they do. For example, they are very quick to...
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Relationship
We keep getting reassigned to people at Azalea Health and are supposed to have regular meetings to...
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Value
Azalea Health has changed our fee schedule multiple times without telling us. The insurance was...
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Operations
Our Azalea Health program is very easy to learn. It is easy to train new employees, and that helps a...
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Services, Services, Services
We send everything through Azalea Health that goes out to the insurance companies. We load...
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Operations, Services
Azalea Health is consistent when everything is ready to go out from our end and everything is signed...
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Relationship, Relationship, Relationship
Azalea Health is predictable, and they are pretty consistent with support. We don't have issues with...
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Services, Services, Services
The software the firm uses is intuitive from my perspective because I have an IT background....
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Relationship, Relationship, Relationship
We have had to deal with very few outages that have been traceable to the Azalea Health folks. The...
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Loyalty, Services
When we scaled back on the personnel we had in the office, we took Azalea Health on as a way to...
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Relationship, Relationship, Relationship, Relationship, Value
We would like more communication with Azalea Health’s billing people. We want them to just let us...
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Services, Services, Services, Services
Azalea Health’s RCM system is pretty neat. It does easy access flow, chart flow, and scheduling. It...
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Relationship, Relationship, Relationship, Relationship
Azalea Health is easy to communicate with. Whenever I have a billing question or something, I send...
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Relationship, Relationship, Relationship
Azalea Health is bringing in money, and we can work with their executives. I talk to the main person...
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Relationship, Relationship, Relationship
Azalea Health constantly changes our client representative or whoever is over our account. We are...
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Value, Value, Value
Azalea Health is not providing us with any best practices for clean claims. We have had multiple...
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Services, Services
I love Azalea Health and the ease of their billing process. Everything is good. I recommend the firm...
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Operations, Operations
I don't know whether Azalea Health is training their people on parts of the billing process, but the...
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