Voalte Platform Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty
Voalte Me is going to go away from my organization, but I wish that it wasn't. When I complained...
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Operations
I don't get any ongoing training for Voalte Me, but I don't need any. The system still works the...
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Loyalty
As an organization, we are stepping away from Voalte Me to our EHR vendor's solution. I assume that...
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Relationship, Value
Anytime that I ask for something, Hillrom delivers. I haven’t had any issues with their support...
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Loyalty
I would buy the Voalte One & Voalte Me Platform again if I were at an organization that didn't have...
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Operations, Product
Voalte One & Voalte Me Platform is self-explanatory and very intuitive. We don't really have to...
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Loyalty
We are switching our end users to a new vendor, and there are some features in Voalte One & Voalte...
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Relationship
Voalte One works well, but there have been some challenges on the vendor side. There are a lot of...
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Value
Hillrom avoids charging for every little thing. They are pretty good still. They have done some good...
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Relationship, Product
Hillrom doesn't do everything I want, but they don't tell me they will do something and then not do...
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Value
I would definitely buy Voalte Me again. Hillrom has shown me the value of the communication platform....
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Relationship
Baxter's acquisition of Hillrom has been horrible. It has been one of the worst acquisitions that I...
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Relationship
I don't know how the vendor keeps delivering at a high level when they are being bought out so...
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Loyalty
It is hard to sell a company to a bigger company when the first company is a start-up. The vendor...
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Product
Some specific functionality commitments were made when we purchased Voalte Me and the expansion of...
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Relationship
Since Baxter has taken over, Baxter's people have been on-site several times, and they have done a...
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Loyalty, Product
If my schedule says I am scheduled to work, then in Voalte Me, I should be listed as available and...
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Loyalty
Voalte Me is part of our long-term plans, but the innovation pace really needs to pick up, or Voalte...
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Loyalty, Product
Voalte Me’s cloud architecture requires a specific version of iOS, and unfortunately, the iPhones we...
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Loyalty, Product
The vendor’s incident portal is not the best. That is mostly due to the integration of Voalte Me and...
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Relationship
Since Baxter became the new owner of Hillrom, there has been more reluctance to share road maps due...
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Loyalty, Product
The biggest challenge we have is this gigantic need for innovation at a quicker speed than our...
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Loyalty, Product
There is a desire to consolidate technology. If I were a provider, I would not want to carry around...
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Loyalty, Relationship
Our relationship with the vendor is overall pretty good. There are challenges on the technical front...
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Operations
A lot of the training on functionality and best practices actually comes from our own nursing...
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Product
We haven't had a whole lot of issues with Voalte One recently. It has actually been functioning the...
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Loyalty, Product
We probably wouldn't buy Voalte Me again because the solution's purpose is to be used with a Wi-Fi...
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Operations, Product, Value
I would say that the main thing that went well with the system was that it functioned the way it was...
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Product
Voalte Me hasn't been working the way it should. We have had some issues with the system, and we are...
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Value
The nickel-and-diming that we have seen with Voalte One has come from our middleware vendor. We use...
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Product
Hillrom has been a great partner to work with. The product has met our communication needs, and the...
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Loyalty, Product
We would like to be able to be logged into more than one platform. Voalte One has a system called...
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Product
We want to do some additional integrations with real-time messaging and Voalte Me. For example, we...
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Relationship, Operations
When Hillrom bought Voalte, there was a year of really poor service, but Hillrom repaired things,...
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Product
Hillrom has Voalte One, which is the nurse version on the iPhones, and there is Voalte Me, which is...
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Culture
If I were to do things over again, I would make sure we were getting contractual guarantees for...
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Culture, Value
By and large, the vendor avoids charging for every little thing, but it took some very consistent...
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Product
Probably the biggest clinical communications challenge that we are facing right now is a lack of...
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Loyalty, Product
We would like the Voalte product to have certain group-chat features that would help with...
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Relationship
After Voalte One transitioned from Hillrom to Baxter, the support portal was hot garbage. But when...
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Loyalty
We haven’t had changes in experience, but we are about to get an upgrade that we are probably going...
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Operations
I would buy Voalte Me again, but I would do the implementation totally differently. When Hillrom...
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Relationship
There was a big gap with Hillrom meeting our needs, but they have really started to step up in the...
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Culture
Our contract with Hillrom is easy to read and understand, and we just make the payments associated...
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Operations
It would be nice to have more training from Hillrom because Voalte Me has such a large user base. We...
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Relationship, Product
Voalte Me is easy, especially for younger people. Nowadays, we can give a phone to a five or six...
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Relationship, Product
Hillrom seems to put bulletins out a lot, sometimes faster than we catch a problem. That is really nice....
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Relationship
Hillrom’s leadership escalates things like we do. I have cell phone numbers for high-level people....
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Loyalty, Relationship
I probably have a better relationship with Hillrom than almost anybody else who works with Hillrom....
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Product
Voalte One should be used for secondary communications, but we are basically using it for primary...
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Loyalty, Relationship
We have regular customer calls with a lot of hospital systems throughout the US, and we talk about...
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Product
We are waiting for a specific workforce management integration with Voalte One. Doctors count...
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Relationship
Other than with the release updates, Hillrom keeps their promises. I tried to look at the bigger...
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Value
The product is expensive, of course. I always think healthcare products are way more expensive than...
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Product
I have recommended the product. I don't go out of my way to do so, but if people ask about the...
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Operations
The ease of use of the product depends on the age group of the users. But the vendor could improve...
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Relationship, Product
We have asked for a couple of specific technologies that the vendor has never produced. They...
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Culture, Relationship, Value
We have a pretty good bundled product in terms of costs, and the vendor stands by their product....
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Operations
The vendor's initial implementation and training years ago were significantly strong. Now with new...
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Loyalty
For another organization considering the product, my advice would be to consider the application...
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Loyalty, Product
Voalte One is a disparate solution depending on who our intended recipient is, and it doesn't...
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Relationship
Hillrom's support is worse than some other vendors' support, but Hillrom also isn't the worst vendor...
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Product
Texting is probably the most common form of communication at our organization. A lot of times, a...
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Relationship
The vendor takes our recommendations and enhancement requests seriously. They try to incorporate...
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Product
Voalte One has become our default communication tool. The product can receive alerts from our nurse...
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Product, Value
People at our organization rely on Voalte One as a communication tool, and it is integral to our...
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