Voalte Platform Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
We have to create teams in the moment with the product. So if I am sending a group message to five...
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Product
This probably isn't a Baxter issue, but one improvement I would make in the system would be to add...
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Loyalty
We are moving to another vendor's EHR, and Baxter's product gave us the greatest consternation with...
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Product, Value
The biggest feature in the system for us is the product's directory. Our organization is spread out...
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Culture, Value
Baxter has kept all their promises. They are very good at avoiding charging for every little thing....
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Product
I would buy Voalte One again now that we have learned our hard lessons. Others considering Voalte...
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Loyalty
We are still using Voalte One. We are eventually going to move away from Voalte One, but that is a...
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Relationship
Baxter is horrible. We can open up a call and never hear from them again. But once we get to a...
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Product
We are very happy with Voalte One. The users really like Voalte One because we have a tight...
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Loyalty
Voalte Me is going to go away from my organization, but I wish that it wasn't. When I complained...
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Operations
I don't get any ongoing training for Voalte Me, but I don't need any. The system still works the...
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Loyalty
As an organization, we are stepping away from Voalte Me to our EHR vendor's solution. I assume that...
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Relationship, Value
Anytime that I ask for something, Hillrom delivers. I haven’t had any issues with their support...
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Loyalty
I would buy the Voalte One & Voalte Me Platform again if I were at an organization that didn't have...
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Operations, Product
Voalte One & Voalte Me Platform is self-explanatory and very intuitive. We don't really have to...
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Loyalty
We are switching our end users to a new vendor, and there are some features in Voalte One & Voalte...
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Relationship
Voalte One works well, but there have been some challenges on the vendor side. There are a lot of...
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Value
Hillrom avoids charging for every little thing. They are pretty good still. They have done some good...
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Relationship, Product
Hillrom doesn't do everything I want, but they don't tell me they will do something and then not do...
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Value
I would definitely buy Voalte Me again. Hillrom has shown me the value of the communication platform....
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Relationship
Baxter's acquisition of Hillrom has been horrible. It has been one of the worst acquisitions that I...
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Relationship
I don't know how the vendor keeps delivering at a high level when they are being bought out so...
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Loyalty
It is hard to sell a company to a bigger company when the first company is a start-up. The vendor...
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Product
Some specific functionality commitments were made when we purchased Voalte Me and the expansion of...
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Relationship
Since Baxter has taken over, Baxter's people have been on-site several times, and they have done a...
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Loyalty, Product
If my schedule says I am scheduled to work, then in Voalte Me, I should be listed as available and...
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Loyalty
Voalte Me is part of our long-term plans, but the innovation pace really needs to pick up, or Voalte...
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Loyalty, Product
Voalte Me’s cloud architecture requires a specific version of iOS, and unfortunately, the iPhones we...
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Loyalty, Product
The vendor’s incident portal is not the best. That is mostly due to the integration of Voalte Me and...
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Relationship
Since Baxter became the new owner of Hillrom, there has been more reluctance to share road maps due...
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Loyalty, Product
The biggest challenge we have is this gigantic need for innovation at a quicker speed than our...
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Loyalty, Product
There is a desire to consolidate technology. If I were a provider, I would not want to carry around...
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Loyalty, Relationship
Our relationship with the vendor is overall pretty good. There are challenges on the technical front...
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Operations
A lot of the training on functionality and best practices actually comes from our own nursing...
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