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Voalte Platform Commentary
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Subject Expert
Jeffrey Allan
Associate Engagement Partner
KLAS Associate Engagement Partner - Jeffrey Allan
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

Baxter is not adopting new functionality. It's really just the old feature functionality that we're...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

We’re still going to need Baxter from an interface perspective, but not their secure chat solution....

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

There isn’t really much training needed, but Baxter is pretty good and pretty responsive.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Baxter should put a little more time and effort into their development team and their R&D because...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We have utilized the solution so much in our environment, and we have found ways to better use it...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

I'm very happy with the solution. I really like it. It has unified our organization in a way that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We are moving away from Baxter because doctors cannot text orders through the system. We, as a...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

We haven't had training with Baxter in several years. Also, there is always room for improvement in...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

All our people expect the system to do more than it does, but they don't realize it is essentially a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Baxter products are reliable. User management is straightforward with a bank shot feature that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Baxter is a strong vendor and very responsive. While there are a few requests that I ultimately...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Voalte One & Voalte Me Platform was replaced as part of our implementation of Epic solutions, with...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CMIO

We wanted to replace Baxter's system with another system, but there wasn't enough money in the...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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CMIO

We would have had the integration we wanted years ago if not for the fact that the vendor's...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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CMIO

We want a way to silence any thank-you messages. It is 2025. We should be able to do that. It is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

The vendor's support is fine. I don't have a problem with contacting the vendor, opening tickets, or...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CMIO

The product is intuitive and easy to use, but it has a few limitations when it comes to logging in....

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CMIO

We want Baxter to deepen the system's EHR integration globally.

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

The solution is inexpensive and pretty reliable. The vendor has done a lot better in the last year....

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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CMIO

In terms of optimizing our communication strategy, we haven't seen a lot of new things from the...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

There is one application, but there are separate platforms. There is the desktop version, and then...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We have had an ongoing list of enhancements or things that have needed to be fixed within the...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

I would not buy the system again. We were really looking into a system by our EHR vendor, but...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

The ease of use for the system is actually pretty good. It is a very easy, self-explanatory mobile...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

There are so many things with the system. Baxter built some code where we can't have more than 500...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We have an issue with tax audits that we pull from the system. Someone will give me a list of dozens...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We can't really call somebody at Baxter. With most vendors, we can call. When I worked in the past...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Once Baxter is engaged, they are generally pretty good. And if they hit a hard spot, they are very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

The vendor is getting better. Last year, we were frustrated with them, but they have really stepped...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

The system is actually rock-solid. We don't have a lot of significant issues. When we do, that is...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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