Voalte Platform Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Loyalty

Baxter has found themselves in a weird area where our EHR vendor has systems that are starting to do...

Jun 2025
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Director

Loyalty, Operations, Product

Overall, the Voalte Platform is a really good tool. It is very intuitive. We don't really have to...

Jun 2025
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Director

Loyalty

If our EHR vendor didn't exist, I would choose to buy the Voalte Platform again. However, the Voalte...

Jun 2025
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Director

Loyalty

We haven't upgraded to the latest version of the Voalte Platform with all of its fancy bells and...

Jun 2025
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VP/Other Executive

Product

We have to create teams in the moment with the product. So if I am sending a group message to five...

May 2025
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VP/Other Executive

Product

This probably isn't a Baxter issue, but one improvement I would make in the system would be to add...

May 2025
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VP/Other Executive

Loyalty

We are moving to another vendor's EHR, and Baxter's product gave us the greatest consternation with...

May 2025
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VP/Other Executive

Product, Value

The biggest feature in the system for us is the product's directory. Our organization is spread out...

May 2025
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Analyst/Coordinator

Culture, Value

Baxter has kept all their promises. They are very good at avoiding charging for every little thing....

Feb 2025
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Analyst/Coordinator

Product

I would buy Voalte One again now that we have learned our hard lessons. Others considering Voalte...

Feb 2025
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Analyst/Coordinator

Loyalty

We are still using Voalte One. We are eventually going to move away from Voalte One, but that is a...

Feb 2025
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Analyst/Coordinator

Relationship

Baxter is horrible. We can open up a call and never hear from them again. But once we get to a...

Feb 2025
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Analyst/Coordinator

Product

We are very happy with Voalte One. The users really like Voalte One because we have a tight...

Feb 2025
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Director

Loyalty

Voalte Me is going to go away from my organization, but I wish that it wasn't. When I complained...

Aug 2024
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Director

Operations

I don't get any ongoing training for Voalte Me, but I don't need any. The system still works the...

Aug 2024
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Director

Loyalty

As an organization, we are stepping away from Voalte Me to our EHR vendor's solution. I assume that...

Aug 2024
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