Clinical Communication Platforms 2020—Advanced User Insights
The Next Step in the Evolution of Secure Communications

Author
Paul Hess

Author
Paul Warburton

July 7, 2020 | Read Time: 6 minutes

Clinical communication platforms continue to evolve, and the COVID-19 pandemic has put increased emphasis on communication workflows. To learn what is possible and what best practices lead to success, KLAS conducted interviews with healthcare organizations identified by their vendor partners as the most advanced in clinical communication; three to five advanced users were interviewed for each vendor. These organizations are seeing real outcomes, such as improved efficiency, security, and patient satisfaction. The following sections cover what workflows communication platforms are being used for, outcomes achieved, and advanced users’ lessons learned.

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Key Findings:

What Are Advanced Users Accomplishing with Communication Platforms?
For Tight EMR Integration, Cerner & Epic Can Be Good Options; Several Other Vendors Also Integrate
Contacting the Right Physician—Telmediq, PerfectServe, Halo, and Vocera Best Provide Technology for Care-Team Identification & Communication
Case Study Participants Note Wide Variety of Outcomes
Lessons Learned from Advanced Users

Writer
Amanda Wind Smith

Designer
Jess Wallace-Simpson

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.